Lovely Professional University, Punjab

Course Code

Course Title

Course Planner

Lectures

OPR614

TOTAL QUALITY MANAGEMENT

12946::Neha Tikoo

Course Category

Courses with conceptual focus

5.0

Tutorials Practicals Credits

1.0

0.0

TextBooks
Sr No

Title

Author

T-1

Total Quality Management

Edition

Year

Publisher Name

Dr. Gunmala Suri, Dr. Puja 1st

Chhabra Sharma

2013

BIZANTRA

Author

Year

Publisher Name

Reference Books
Sr No

Title

Edition

R-1

TOTAL QUALITY MANAGEMENT BESTERFIELD

3rd

R-2

STATISTICAL QUALITY
CONTROL

EUGENE L.GRANT,
RICHARDS S.
LEAVENWORTH

7th

2013

MC GRAW HILL

R-3

QUALITY MANAGEMENT

HOWARD S GITLOW,
ALAN J OPPENHEIM,
ROSA OPPENHEIM,
DAVID M LEVINE

3rd

2013

MC GRAW HILL

PEARSON

Other Reading
Sr No

Journals articles as Compulsary reading (specific articles, complete reference)

OR-1

Total Quality Service in Indian Banks, Text Book pg 330-332 ,

OR-2

Analysis of the Implementation of Total Productive Maintenance, Total Quality Management, and Just-In-Time in Pharmaceutical Manufacturing ,

OR-3

A model for total quality management in higher education ,

Relevant Websites
Sr No

(Web address) (only if relevant to the course)

RW-1

http://asq.org/promotional/cstudy/july.html?WT.srch=1&WT.mc_id=MAXPPC110039 It contains access to free case studies related to quality and operations

Salient Features

RW-2

http://www.toyotaIt has full information about TQM program of Toyota Manufacturing

global.com/company/history_of_toyota/75years/data/company_information/managemen Company.
t_and_finances/management/tqm/change.html

RW-3

http://www.emeraldinsight.com/journal/tqm

It contains latest articles and case studies of TQM

LTP week distribution: (LTP Weeks)

Weeks before MTE

3.0

Weeks After MTE

Spill Over

Detailed Plan For Lectures

Week
Lecture
Number Number

Broad Topic(Sub Topic)

Week 1

Introduction to TQM
(Introduction)

Lecture 1

Chapters/Sections of Other Readings,

Text/reference
Relevant Websites,
books
Audio Visual Aids,
software and Virtual
Labs

Lecture Description

Learning Outcomes Pedagogical Tool Live Examples

Demonstration/
Case Study /
Images /
animation / ppt
etc. Planned

T-1:Ch-1

L1: Introduction,
Definition of quality,
Dimensions of TQM,
Approach of TQM,
Need for TQM.
L2: Requirements for
implementing
TQM,Quality as
Competitive Advantage,
Quality and
Differentiation
Strategies

L1: Ability to
Discussion using
describe the scope
PPT and
and importance of
Lecturing
total quality
management. L2:
Ability to identify
significance of TQM
as competitive
advantage

Introduction to TQM
(Meaning of Quality)

T-1:Ch-1

L1: Introduction,
Definition of quality,
Dimensions of TQM,
Approach of TQM,
Need for TQM.
L2: Requirements for
implementing
TQM,Quality as
Competitive Advantage,
Quality and
Differentiation
Strategies

L1: Ability to
Discussion using
describe the scope
PPT and
and importance of
Lecturing
total quality
management. L2:
Ability to identify
significance of TQM
as competitive
advantage

Introduction to TQM
(Quality as Competitive
Advantage)

T-1:Ch-1

L1: Introduction,
Definition of quality,
Dimensions of TQM,
Approach of TQM,
Need for TQM.
L2: Requirements for
implementing
TQM,Quality as
Competitive Advantage,
Quality and
Differentiation
Strategies

L1: Ability to
Brainstorming and
describe the scope
White board
and importance of
teaching
total quality
management. L2:
Ability to identify
significance of TQM
as competitive
advantage

Week 1

Lecture 1

Lecture 2

Introduction to TQM
(Dimensions of TQM,
Approach of TQM, Need for
TQM, Genesis)

T-1:Ch-1

L1: Introduction,
Definition of quality,
Dimensions of TQM,
Approach of TQM,
Need for TQM.
L2: Requirements for
implementing
TQM,Quality as
Competitive Advantage,
Quality and
Differentiation
Strategies

L1: Ability to
Brainstorming and Xerox Business
describe the scope
White board
Systems
and importance of
teaching
total quality
management. L2:
Ability to identify
significance of TQM
as competitive
advantage

Introduction to TQM
(Requirements for
implementing TQM)

T-1:Ch-1

L1: Introduction,
Definition of quality,
Dimensions of TQM,
Approach of TQM,
Need for TQM.
L2: Requirements for
implementing
TQM,Quality as
Competitive Advantage,
Quality and
Differentiation
Strategies

L1: Ability to
Brainstorming and
describe the scope
White board
and importance of
teaching
total quality
management. L2:
Ability to identify
significance of TQM
as competitive
advantage

Introduction to TQM
(Requirements for
implementing TQM)

T-1:Ch-1

L1: Introduction,
Definition of quality,
Dimensions of TQM,
Approach of TQM,
Need for TQM.
L2: Requirements for
implementing
TQM,Quality as
Competitive Advantage,
Quality and
Differentiation
Strategies

L1: Ability to
Brainstorming and
describe the scope
White board
and importance of
teaching
total quality
management. L2:
Ability to identify
significance of TQM
as competitive
advantage

Introduction to TQM
(Dimensions of TQM,
Approach of TQM, Need for
TQM, Genesis)

T-1:Ch-1

L1: Introduction,
Definition of quality,
Dimensions of TQM,
Approach of TQM,
Need for TQM.
L2: Requirements for
implementing
TQM,Quality as
Competitive Advantage,
Quality and
Differentiation
Strategies

L1: Ability to
Brainstorming and Xerox Business
describe the scope
White board
Systems
and importance of
teaching
total quality
management. L2:
Ability to identify
significance of TQM
as competitive
advantage

Week 1

Lecture 2

Lecture 3

Introduction to TQM
(Quality as Competitive
Advantage)

T-1:Ch-1

L1: Introduction,
Definition of quality,
Dimensions of TQM,
Approach of TQM,
Need for TQM.
L2: Requirements for
implementing
TQM,Quality as
Competitive Advantage,
Quality and
Differentiation
Strategies

L1: Ability to
Brainstorming and
describe the scope
White board
and importance of
teaching
total quality
management. L2:
Ability to identify
significance of TQM
as competitive
advantage

Introduction to TQM
(Meaning of Quality)

T-1:Ch-1

L1: Introduction,
Definition of quality,
Dimensions of TQM,
Approach of TQM,
Need for TQM.
L2: Requirements for
implementing
TQM,Quality as
Competitive Advantage,
Quality and
Differentiation
Strategies

L1: Ability to
Discussion using
describe the scope
PPT and
and importance of
Lecturing
total quality
management. L2:
Ability to identify
significance of TQM
as competitive
advantage

Introduction to TQM
(Introduction)

T-1:Ch-1

L1: Introduction,
Definition of quality,
Dimensions of TQM,
Approach of TQM,
Need for TQM.
L2: Requirements for
implementing
TQM,Quality as
Competitive Advantage,
Quality and
Differentiation
Strategies

L1: Ability to
Discussion using
describe the scope
PPT and
and importance of
Lecturing
total quality
management. L2:
Ability to identify
significance of TQM
as competitive
advantage

Customer Focus &

Customer Satisfaction
(Customer Focus)

T-1:Ch-8

Customer Focus,
Customer Quality,
Customer Feedback

Ability to view
customer driven
quality and its
importance.

Brainstorming and
White board
teaching

Customer Focus &

Customer Satisfaction
(Customer Quality)

T-1:Ch-8

Customer Focus,
Customer Quality,
Customer Feedback

Ability to view
customer driven
quality and its
importance.

Brainstorming and
White board
teaching

Customer Focus &

Customer Satisfaction
(Customer Feedback)

T-1:Ch-8

Customer Focus,
Customer Quality,
Customer Feedback

Ability to view
customer driven
quality and its
importance.

Brainstorming and Toll free

White board
telephone
teaching
numbers

Week 1

Lecture 4

Lecture 5

Quality Control and Problem

Solving Tools & Techniques
(Introduction, Problem
Solving)

T-1:Ch-10

Quality Control and Problem

Solving Tools & Techniques
(Tools and Techniques)

Quality Control and Problem

Solving Tools & Techniques
(Tools and Techniques)

RW-3

L4: Introduction,
Problem Solving Cycle,
Tools and Techniques:
Check Sheet, Tree
Diagram, Pareto
Diagram, Control Chart.
L5: Histogram, Scatter
Diagram, Run Chart,
Brainstorming, Affinity
Diagram, Benchmarking
L6: Cause and Effect
Diagram, Flow Chart,
Line Graph, FMEA,
QFD, Force Field
Analysis, Seven W

To acquire useful
PPT and
information about the Discussion
various tools and
techniques for quality
improvement

T-1:Ch-10

L4: Introduction,
Problem Solving Cycle,
Tools and Techniques:
Check Sheet, Tree
Diagram, Pareto
Diagram, Control Chart.
L5: Histogram, Scatter
Diagram, Run Chart,
Brainstorming, Affinity
Diagram, Benchmarking
L6: Cause and Effect
Diagram, Flow Chart,
Line Graph, FMEA,
QFD, Force Field
Analysis, Seven W

To acquire useful
PPT and
information about the Discussion
various tools and
techniques for quality
improvement

C-DAC Pune,
R-1, Pg 176

T-1:Ch-10

L4: Introduction,
Problem Solving Cycle,
Tools and Techniques:
Check Sheet, Tree
Diagram, Pareto
Diagram, Control Chart.
L5: Histogram, Scatter
Diagram, Run Chart,
Brainstorming, Affinity
Diagram, Benchmarking
L6: Cause and Effect
Diagram, Flow Chart,
Line Graph, FMEA,
QFD, Force Field
Analysis, Seven W

To acquire useful
PPT and
information about the Discussion
various tools and
techniques for quality
improvement

C-DAC Pune,
R-1, Pg 176

Week 1

Lecture 5

Quality Control and Problem

Solving Tools & Techniques
(Introduction, Problem
Solving)

Week 2

Lecture 10 Human Resource

Development & Quality
Circles(Introduction)

T-1:Ch-10

RW-3

L4: Introduction,
Problem Solving Cycle,
Tools and Techniques:
Check Sheet, Tree
Diagram, Pareto
Diagram, Control Chart.
L5: Histogram, Scatter
Diagram, Run Chart,
Brainstorming, Affinity
Diagram, Benchmarking
L6: Cause and Effect
Diagram, Flow Chart,
Line Graph, FMEA,
QFD, Force Field
Analysis, Seven W

To acquire useful
PPT and
information about the Discussion
various tools and
techniques for quality
improvement

T-1:Ch-19

Introduction, Human
Student will analyze
Resource Development, the importance of
Quality Circles
teams in the
organization along
with their
contributions in
bringing quality.

Discussion

Human Resource
Development & Quality
Circles(Human Resource
Development)

T-1:Ch-19

Introduction, Human
Student will analyze
Resource Development, the importance of
Quality Circles
teams in the
organization along
with their
contributions in
bringing quality.

Discussion

Human Resource
Development & Quality
Circles(Quality Circles:
Advantages, Introducing
Quality Circle Programme in
an Organization, Areas of
Interest)

T-1:Ch-19

Introduction, Human
Student will analyze
Resource Development, the importance of
Quality Circles
teams in the
organization along
with their
contributions in
bringing quality.

Discussion using
Power point
presentation

Infosys
Technologies
Ltd. was started
in 1981 by 7
people and
today it is
biggest IT
venture in India

Week 2

Lecture 6

Lecture 7

Quality Control and Problem

Solving Tools & Techniques
(Tools and Techniques)

T-1:Ch-10

L4: Introduction,
Problem Solving Cycle,
Tools and Techniques:
Check Sheet, Tree
Diagram, Pareto
Diagram, Control Chart.
L5: Histogram, Scatter
Diagram, Run Chart,
Brainstorming, Affinity
Diagram, Benchmarking
L6: Cause and Effect
Diagram, Flow Chart,
Line Graph, FMEA,
QFD, Force Field
Analysis, Seven W

To acquire useful
PPT and
information about the Discussion
various tools and
techniques for quality
improvement

Quality Control and Problem

Solving Tools & Techniques
(Introduction, Problem
Solving)

T-1:Ch-10

L4: Introduction,
Problem Solving Cycle,
Tools and Techniques:
Check Sheet, Tree
Diagram, Pareto
Diagram, Control Chart.
L5: Histogram, Scatter
Diagram, Run Chart,
Brainstorming, Affinity
Diagram, Benchmarking
L6: Cause and Effect
Diagram, Flow Chart,
Line Graph, FMEA,
QFD, Force Field
Analysis, Seven W

To acquire useful
PPT and
information about the Discussion
various tools and
techniques for quality
improvement

Total Productive
Maintenance(Predictive
Maintenance)

T-1:Ch-15

Introduction, Origin of
TPM, Objectives of
TPM, Predictive
Maintenance

To perceive the
Discussion using
importance and
Power point
process of TPM in an presentation
organization

Total Productive
Maintenance(Introduction)

T-1:Ch-15

Introduction, Origin of
TPM, Objectives of
TPM, Predictive
Maintenance

To perceive the
Discussion using
importance and
Power point
process of TPM in an presentation
organization

Total Productive
Maintenance(Origin of
TPM)

T-1:Ch-15

Introduction, Origin of
TPM, Objectives of
TPM, Predictive
Maintenance

To perceive the
Discussion using
importance and
Power point
process of TPM in an presentation
organization

Total Productive
Maintenance(Objectives of
TPM)

T-1:Ch-15

Introduction, Origin of
TPM, Objectives of
TPM, Predictive
Maintenance

To perceive the
Discussion using
importance and
Power point
process of TPM in an presentation
organization

RW-3

OR-2

C-DAC Pune,
R-1, Pg 176

Week 2

Lecture 8

Lecture 9

Quality Management
Systems(Evolution of QS)

T-1:Ch-16

L8: Quality
Management Principles,
Purpose, Evolution
L9: ISO

L8:To grasp QMS

Discussion using
concept and
Power point
principles. L9:To
presentation
learn about elements
and benefits of ISO
9000

Solar Turbines
Inc. R1-pg 235

Quality Management
Systems(Quality
Management Principles)

T-1:Ch-16

L8: Quality
Management Principles,
Purpose, Evolution
L9: ISO

L8:To grasp QMS

Discussion using
concept and
Power point
principles. L9:To
presentation
learn about elements
and benefits of ISO
9000

Case study:
Impact of TQM
Implementation
on Corporate
Performance,
Textbook Pg358-362

Quality Management
Systems(Purposes of QMS)

T-1:Ch-16

L8: Quality
Management Principles,
Purpose, Evolution
L9: ISO

L8:To grasp QMS

Discussion using
concept and
Power point
principles. L9:To
presentation
learn about elements
and benefits of ISO
9000

Quality Management
Systems(ISO: Elements,
Benefits, Documentation,
Limitations)

T-1:Ch-16

L8: Quality
Management Principles,
Purpose, Evolution
L9: ISO

L8:To grasp QMS

Discussion using
concept and
Power point
principles. L9:To
presentation
learn about elements
and benefits of ISO
9000

Quality Management
Systems(ISO: Elements,
Benefits, Documentation,
Limitations)

T-1:Ch-16

L8: Quality
Management Principles,
Purpose, Evolution
L9: ISO

L8:To grasp QMS

Discussion using
concept and
Power point
principles. L9:To
presentation
learn about elements
and benefits of ISO
9000

Quality Management
Systems(Purposes of QMS)

T-1:Ch-16

L8: Quality
Management Principles,
Purpose, Evolution
L9: ISO

L8:To grasp QMS

Discussion using
concept and
Power point
principles. L9:To
presentation
learn about elements
and benefits of ISO
9000

Quality Management
Systems(Quality
Management Principles)

T-1:Ch-16

L8: Quality
Management Principles,
Purpose, Evolution
L9: ISO

L8:To grasp QMS

Discussion using
concept and
Power point
principles. L9:To
presentation
learn about elements
and benefits of ISO
9000

Case study:
Impact of TQM
Implementation
on Corporate
Performance,
Textbook Pg358-362

Quality Management
Systems(Evolution of QS)

T-1:Ch-16

L8: Quality
Management Principles,
Purpose, Evolution
L9: ISO

L8:To grasp QMS

Discussion using
concept and
Power point
principles. L9:To
presentation
learn about elements
and benefits of ISO
9000

Solar Turbines
Inc. R1-pg 235

Week 3

Lecture 11 Human Resource

Development & Quality
Circles(Quality of Work
Life)

Human Resource
Development & Quality
Circles(Quality Circles in
India)

Lecture 12 Acceptance Sampling

(Fundamental concepts in
Scientific Sampling)

T-1:Ch-19

Quality of Work Life,

To analyze the
PPT and
Quality Circles in India importance of
Discussion
Quality of Work Life
and Quality Circles
with special reference
to India

Small Group
Activities at
Eicher, Quality
Circles at BHEL

T-1:Ch-19

Quality of Work Life,

To analyze the
PPT and
Quality Circles in India importance of
Discussion
Quality of Work Life
and Quality Circles
with special reference
to India

Small Group
Activities at
Eicher, Quality
Circles at BHEL

R-2:Ch-11& 12

Importance, Weakness
of traditional practices,
OC curve of an ideal
sampling plan,
indexingaverage
outgoing quality and
AOQL, double
sampling, choosing
sampling plan, multiple
and sequential sampling
,randomness in
acceptance sampling, lot
by lot acceptance
sampling by attributes,
selecting an acceptance
inspection procedure,
OC curves under
normal, tightened and
reduced inspection.
Numericals on
Acceptance Sampling

To analyze the
White board
critical
teaching and PPT
parameters of
acceptance sampling
and it's use in
reducing defects in
the production.

Week 3

Lecture 12 Acceptance Sampling(AQL

system for Lot-by-lot
Acceptance Sampling by
attributes)

R-2:Ch-11& 12

Importance, Weakness
of traditional practices,
OC curve of an ideal
sampling plan,
indexingaverage
outgoing quality and
AOQL, double
sampling, choosing
sampling plan, multiple
and sequential sampling
,randomness in
acceptance sampling, lot
by lot acceptance
sampling by attributes,
selecting an acceptance
inspection procedure,
OC curves under
normal, tightened and
reduced inspection.
Numericals on
Acceptance Sampling

To analyze the
White board
critical
teaching and PPT
parameters of
acceptance sampling
and it's use in
reducing defects in
the production.

Lecture 13 Acceptance Sampling

(Acceptance Sampling by
variables)

R-2:Ch-14 & 15

Some advantages and

To conduct
White board
limitations of
acceptance sampling teaching and PPT
acceptance sampling by of different types
variables, different types
of acceptance criteria,
using frequency
distribution and
computing OC curve for
known sigma variables.
Dodge's AOQL plan for
continuous production,
multi level continuous
sampling plans.

Acceptance Sampling
R-2:Ch-14 & 15
(Acceptance Sampling from
continuous production)

Some advantages and

To conduct
White board
limitations of
acceptance sampling teaching and PPT
acceptance sampling by of different types
variables, different types
of acceptance criteria,
using frequency
distribution and
computing OC curve for
known sigma variables.
Dodge's AOQL plan for
continuous production,
multi level continuous
sampling plans.

Week 3

Lecture 14 Inspection plans

(Introduction)

R-2:Ch-13

Inspection policies for

chaotic process, Kp rule
for stable processes,
theoretical invalidation
of acceptance sampling.
Numericals on
Inspection policy

To take managerial White Board

decisions on
teaching and PPT
inspection policies of
an organization.

Inspection plans(Inspection
policies for stable processes)

R-2:Ch-13

Inspection policies for

chaotic process, Kp rule
for stable processes,
theoretical invalidation
of acceptance sampling.
Numericals on
Inspection policy

To take managerial White Board

decisions on
teaching and PPT
inspection policies of
an organization.

Inspection plans(Inspection
policies for chaotic
processes)

R-2:Ch-13

Inspection policies for

chaotic process, Kp rule
for stable processes,
theoretical invalidation
of acceptance sampling.
Numericals on
Inspection policy

To take managerial White Board

decisions on
teaching and PPT
inspection policies of
an organization.

R-2:Ch-1

Scientific sampling,
meaning and usage of
words defect and
defective, SQC and its
by products, Levels of
understanding SQC and
non manufacturing
applications of SQC
techniques.

To acquaint with
White board
basic knowledge of teaching.
SPC concept and its
possible applications

Conceptual approach to
SQC(Applications of SQC)

R-2:Ch-1

Scientific sampling,
meaning and usage of
words defect and
defective, SQC and its
by products, Levels of
understanding SQC and
non manufacturing
applications of SQC
techniques.

To acquaint with
White board
basic knowledge of teaching.
SPC concept and its
possible applications

Conceptual approach to
SQC(Importance)

R-2:Ch-1

Scientific sampling,
meaning and usage of
words defect and
defective, SQC and its
by products, Levels of
understanding SQC and
non manufacturing
applications of SQC
techniques.

To acquaint with
White board
basic knowledge of teaching.
SPC concept and its
possible applications

Lecture 15 Conceptual approach to

SQC(Role of Control Charts
and Scientific Sampling)

Week 3

Lecture 15 Conceptual approach to

SQC(Levels of
understanding SQC)

R-2:Ch-1

Scientific sampling,
meaning and usage of
words defect and
defective, SQC and its
by products, Levels of
understanding SQC and
non manufacturing
applications of SQC
techniques.

To acquaint with
White board
basic knowledge of teaching.
SPC concept and its
possible applications

Week 4

Lecture 16 Control charts in SPC

R-2:Ch-2 and 3 and 6
(Statistical concepts on why
Control charts works)

Setting up and operating To apply control

control charts, checklist charts for statistical
necessary for X and R
process control.
chart, need for
understanding statistical
principles, description
of variation, other
frequency curves, what
an average and standard
deviation of a chart tell,
limitations of variable
charts, control limits for
p charts and checklist
necessary for control
charts with fraction
rejected, sensitivity and
non product applications
of p charts. Numericals
on control charts.

White board
teaching and class
discussion.

Control charts in SPC(Mean R-2:Ch-2 and 3 and 6

charts and Range charts)

Setting up and operating To apply control

control charts, checklist charts for statistical
necessary for X and R
process control.
chart, need for
understanding statistical
principles, description
of variation, other
frequency curves, what
an average and standard
deviation of a chart tell,
limitations of variable
charts, control limits for
p charts and checklist
necessary for control
charts with fraction
rejected, sensitivity and
non product applications
of p charts. Numericals
on control charts.

White board
teaching and class
discussion.

Week 4

Lecture 17 Control charts in SPC(Pchart)

R-2:Ch- 2 and 3 and 6

Setting up and operating To apply control

control charts, checklist charts for statistical
necessary for X and R
process control.
chart, need for
understanding statistical
principles, description
of variation, other
frequency curves, what
an average and standard
deviation of a chart tell,
limitations of variable
charts, control limits for
p charts and checklist
necessary for control
charts with fraction
rejected, sensitivity and
non product applications
of p charts. Numericals
on control charts.

White board
teaching and class
discussion.

Control charts in SPC(Cchart)

R-2:Ch- 2 and 3 and 6

Setting up and operating To apply control

control charts, checklist charts for statistical
necessary for X and R
process control.
chart, need for
understanding statistical
principles, description
of variation, other
frequency curves, what
an average and standard
deviation of a chart tell,
limitations of variable
charts, control limits for
p charts and checklist
necessary for control
charts with fraction
rejected, sensitivity and
non product applications
of p charts. Numericals
on control charts.

White board
teaching and class
discussion.

The place for c- chart in

SPC, limits for c -charts,
conditions favorable for
application of c- chart,
probability limits on
charts for variables,
control charts for
moving averages and
mean charts with linear
trend.

White board
teaching.

Lecture 18 Control charts in SPC

(Special process control
procedures)

R-2:Ch- 7 and 10

To apply
different control
charts in SPC and
analyze the special
conditions in the
same

Week 4

Lecture 19 Statistical process control

and Zero defect programme
(Zero defect initiatives and
Techniques)

Zero Defect initiatives

and techniques

To appreciate the use PPT

of zero defect
initiatives and
techniques in
organization

T-1:Ch-17

L20: Introduction, Use

of Quality Audit,
Features, Purpose,
Categories.
L20: Quality Planning
Planning, Ingredients of
a Quality Audit

To analyze the
PPT and
purpose of quality
Discussion
audit and describe the
types of audit.

Quality Audits(Quality
Audit Planning, Ingredients
of Quality Audit)

T-1:Ch-17

L20: Introduction, Use

of Quality Audit,
Features, Purpose,
Categories.
L20: Quality Planning
Planning, Ingredients of
a Quality Audit

To analyze the
PPT and
purpose of quality
Discussion
audit and describe the
types of audit.

Quality Audits(Features ,
Purpose, Categories)

T-1:Ch-17

L20: Introduction, Use

of Quality Audit,
Features, Purpose,
Categories.
L20: Quality Planning
Planning, Ingredients of
a Quality Audit

To analyze the
PPT and
purpose of quality
Discussion
audit and describe the
types of audit.

Lecture 21 Quality Audits(Features ,

Purpose, Categories)

T-1:Ch-17

L20: Introduction, Use

of Quality Audit,
Features, Purpose,
Categories.
L20: Quality Planning
Planning, Ingredients of
a Quality Audit

To analyze the
PPT and
purpose of quality
Discussion
audit and describe the
types of audit.

Quality Audits(Quality
Audit Planning, Ingredients
of Quality Audit)

T-1:Ch-17

L20: Introduction, Use

of Quality Audit,
Features, Purpose,
Categories.
L20: Quality Planning
Planning, Ingredients of
a Quality Audit

To analyze the
PPT and
purpose of quality
Discussion
audit and describe the
types of audit.

Quality Audits(Introduction,
Use of Quality Audit)

T-1:Ch-17

L20: Introduction, Use

of Quality Audit,
Features, Purpose,
Categories.
L20: Quality Planning
Planning, Ingredients of
a Quality Audit

To analyze the
PPT and
purpose of quality
Discussion
audit and describe the
types of audit.

Lecture 20 Quality Audits(Introduction,

Use of Quality Audit)

Week 5

Lecture 22

Test,Presentation and
Write Up2

Motorola's zero
defect quality
goal

Week 5

Lecture 23 Taguchi Loss function

(Introduction)

R-1:Ch-20

L23: Introduction and

Loss
function( concept only)
L24: Numericals on
Taguchi Loss
L25: Orthogonal arrays

To acquire
White Board and
knowledge about the PPT
Taguchi Loss concept
and it's relevance in
quality specification
designing for
products

Taguchi Loss function

(Orthogonal arrays)

R-1:Ch-20

L23: Introduction and

Loss
function( concept only)
L24: Numericals on
Taguchi Loss
L25: Orthogonal arrays

To acquire
White Board and
knowledge about the PPT
Taguchi Loss concept
and it's relevance in
quality specification
designing for
products

Taguchi Loss function(Loss

function)

R-1:Ch-20

L23: Introduction and

Loss
function( concept only)
L24: Numericals on
Taguchi Loss
L25: Orthogonal arrays

To acquire
White Board and
knowledge about the PPT
Taguchi Loss concept
and it's relevance in
quality specification
designing for
products

Lecture 24 Taguchi Loss function(Loss

function)

R-1:Ch-20

L23: Introduction and

Loss
function( concept only)
L24: Numericals on
Taguchi Loss
L25: Orthogonal arrays

To acquire
White Board and
knowledge about the PPT
Taguchi Loss concept
and it's relevance in
quality specification
designing for
products

Taguchi Loss function

(Orthogonal arrays)

R-1:Ch-20

L23: Introduction and

Loss
function( concept only)
L24: Numericals on
Taguchi Loss
L25: Orthogonal arrays

To acquire
White Board and
knowledge about the PPT
Taguchi Loss concept
and it's relevance in
quality specification
designing for
products

Taguchi Loss function

(Introduction)

R-1:Ch-20

L23: Introduction and

Loss
function( concept only)
L24: Numericals on
Taguchi Loss
L25: Orthogonal arrays

To acquire
White Board and
knowledge about the PPT
Taguchi Loss concept
and it's relevance in
quality specification
designing for
products

Lecture 25 Taguchi Loss function

(Introduction)

R-1:Ch-20

L23: Introduction and

Loss
function( concept only)
L24: Numericals on
Taguchi Loss
L25: Orthogonal arrays

To acquire
White Board and
knowledge about the PPT
Taguchi Loss concept
and it's relevance in
quality specification
designing for
products

Week 5

Week 6

Lecture 25 Taguchi Loss function

(Orthogonal arrays)

R-1:Ch-20

L23: Introduction and

Loss
function( concept only)
L24: Numericals on
Taguchi Loss
L25: Orthogonal arrays

To acquire
White Board and
knowledge about the PPT
Taguchi Loss concept
and it's relevance in
quality specification
designing for
products

Taguchi Loss function(Loss

function)

R-1:Ch-20

L23: Introduction and

Loss
function( concept only)
L24: Numericals on
Taguchi Loss
L25: Orthogonal arrays

To acquire
White Board and
knowledge about the PPT
Taguchi Loss concept
and it's relevance in
quality specification
designing for
products

Lecture 26 Maintenance and Reliability

(Conventional model for
equipment failure)

R-2:Ch-16

Conventional model for

equipment failure,
Modern definitions of
Reliability and
Reliability and MTBF

Ability to analyze
White board and
some important
discussion
aspects of life testing
and reliability factors
in quality products

Maintenance and Reliability

(Modern definitions of
Reliability)

R-2:Ch-16

Conventional model for

equipment failure,
Modern definitions of
Reliability and
Reliability and MTBF

Ability to analyze
White board and
some important
discussion
aspects of life testing
and reliability factors
in quality products

Maintenance and Reliability

(Reliability and MTBF)

R-2:Ch-16

Conventional model for

equipment failure,
Modern definitions of
Reliability and
Reliability and MTBF

Ability to analyze
White board and
some important
discussion
aspects of life testing
and reliability factors
in quality products

Lecture 27 Maintenance and Reliability

(Exponential Reliability
function)

R-2:Ch-16

Exponential Reliability
function, General
usefulness of of
sampling and testing
standards and
Illustrative example of a
constant failure rate.

Ability to analyze
White board
some important
teaching
aspects of life testing
and reliability factors
in quality products

Maintenance and Reliability

(General usefulness of of
sampling and testing
standards)

R-2:Ch-16

Exponential Reliability
function, General
usefulness of of
sampling and testing
standards and
Illustrative example of a
constant failure rate.

Ability to analyze
White board
some important
teaching
aspects of life testing
and reliability factors
in quality products

OR-3

Week 6

Lecture 27 Maintenance and Reliability

(Illustrative example of a
constant failure rate)

R-2:Ch-16

Exponential Reliability
function, General
usefulness of of
sampling and testing
standards and
Illustrative example of a
constant failure rate.

Ability to analyze
White board
some important
teaching
aspects of life testing
and reliability factors
in quality products

Lecture 28 Total Quality of Services

(Service Quality)

R-1:Ch-3

Service quality

Ability to improve
Brainstorming
the quality of any
service
organization by
analyzing different
factors like , the role
of front line people,
leadership,
communication etc

Lecture 29 Total Quality and Safety

(Economic aspects of the
margin of Safety in design
specifications)

R-2:Ch-17

L29: Economic aspects

of the margin of Safety
in design specifications,
Product Safety law.
L30: ISO 14000 in
Health
And Safety

Ability to sensitize
with the health and
safety acts
applicable in the
manufacturing
organizations

PPT and
Discussions

Total Quality and Safety

(Product Safety law)

R-2:Ch-17

L29: Economic aspects

of the margin of Safety
in design specifications,
Product Safety law.
L30: ISO 14000 in
Health
And Safety

Ability to sensitize
with the health and
safety acts
applicable in the
manufacturing
organizations

PPT and
Discussions

Total Quality and Safety

(ISO14000 in Health And
Safety)

R-2:Ch-17

L29: Economic aspects

of the margin of Safety
in design specifications,
Product Safety law.
L30: ISO 14000 in
Health
And Safety

Ability to sensitize
with the health and
safety acts
applicable in the
manufacturing
organizations

PPT and
Discussions

Lecture 30 Total Quality and Safety

(ISO14000 in Health And
Safety)

R-2:Ch-17

L29: Economic aspects

of the margin of Safety
in design specifications,
Product Safety law.
L30: ISO 14000 in
Health
And Safety

Ability to sensitize
with the health and
safety acts
applicable in the
manufacturing
organizations

PPT and
Discussions

OR-1

Week 6

Lecture 30 Total Quality and Safety

(Product Safety law)

Total Quality and Safety

(Economic aspects of the
margin of Safety in design
specifications)

Week 7

Lecture 31 Six Sigma(Introduction)

Six Sigma(DMAIC cycle)

Lecture 32 Six Sigma(Benefits)

Six Sigma(Roles and

responsibilities)

R-2:Ch-17

L29: Economic aspects

of the margin of Safety
in design specifications,
Product Safety law.
L30: ISO 14000 in
Health
And Safety

Ability to sensitize
with the health and
safety acts
applicable in the
manufacturing
organizations

PPT and
Discussions

R-2:Ch-17

L29: Economic aspects

of the margin of Safety
in design specifications,
Product Safety law.
L30: ISO 14000 in
Health
And Safety

Ability to sensitize
with the health and
safety acts
applicable in the
manufacturing
organizations

PPT and
Discussions

R-3:Ch-20

Introduction, relation
between the voice of
customer and the voice
of process and the
DMAIC model.

Ability to recognize Discussion with

six sigma tool
PPT
required for bringing
quality into the
organization.

R-3:Ch-20

Introduction, relation
between the voice of
customer and the voice
of process and the
DMAIC model.

Ability to recognize Discussion with

six sigma tool
PPT
required for bringing
quality into the
organization.

R-3:Ch-20

Role and responsibilities Ability to explain

Discussion with
in Six sigma, Benefits. about the roles and
presentations.
responsibilities
required for bringing
quality into the
organization and the
benefit of using six
sigma.

R-3:Ch-20

Role and responsibilities Ability to explain

Discussion with
in Six sigma, Benefits. about the roles and
presentations.
responsibilities
required for bringing
quality into the
organization and the
benefit of using six
sigma.

Week 7

Lecture 33 Six Sigma(Roles and

responsibilities)

Six Sigma(Benefits)

R-3:Ch-20

Role and responsibilities Ability to explain

Discussion with
in Six sigma, Benefits. about the roles and
presentations.
responsibilities
required for bringing
quality into the
organization and the
benefit of using six
sigma.

R-3:Ch-20

Role and responsibilities Ability to explain

Discussion with
in Six sigma, Benefits. about the roles and
presentations.
responsibilities
required for bringing
quality into the
organization and the
benefit of using six
sigma.

SPILL OVER
Week 7

Lecture 34

Spill Over

Lecture 35

Spill Over

MID-TERM
SPILL OVER
Week 7

Week 8

Lecture 34

Spill Over

Lecture 35

Spill Over

Lecture 36

Spill Over

Lecture 37

Spill Over

Lecture 38

Spill Over

Lecture 39

Spill Over

Lecture 40

Spill Over

Scheme for CA:

Component

Frequency

Out Of

Each Marks Total Marks

Test,Presentation and Write Up

15

30

5 Minutes Presentations

20

35

Total :-

Details of Academic Task(s)

AT No.

Objective

Topic of the Academic Task

Nature of Academic Task

(group/individuals/field
work

Evaluation Mode

Allottment /
submission Week

Presentation and
Write Up1

To test the analytical Students would be divided into groups of 2-3 each depending
Group
skills
upon the strength of the class. Each group is required to submit an
assignment on real time application of any concept of TQM. The
topics for assignment can be either given by the faculty or else
selected by the students( Customer satisfaction, employee
satisfaction, Seven basic tools, ISO 9000 standards, Six sigma,
Quality costs,leadership, FMEA, TPM, Control charts etc.)

It would comprise
of one presentation(
Analysis -20 marks,
quantity-15), and
one written report
(10 marks). Max
marks-45, to be
proportionated out
of 15 marks.

1/4

Test1

To test the problem

solving skills

Test would be conducted on numerical.The topic covering would Individual

be: Seven basic tools, TPM, acceptance sampling, inspection and
control charts.

Test would entail

the numericals in
multiples of 2
marks and 5 marks.
Total marks-45 and
scale down it to 15
marks, Max.
Duration- 45 mins.

4/5

5 Minutes
Presentations1

To enhance
communication
skills of students

Each student will be required to make a 5 minute presentation on Individual

the allocated topic

Each student will be

given marks on the
basis of the content
and communication
skills

1/7

Plan for Tutorial: (Please do not use these time slots for syllabus coverage)
Tutorial No.

Lecture Topic

Type of pedagogical tool(s) planned

(case analysis,problem solving test,role play,business game etc)

Tutorial1

Class discussion about the subject and allocation of assignment-1

to the students followed by group formation.

Discussion

Tutorial2

Numericals on Seven basic tools

Problem Solving

Tutorial3

Numericlas on TPM and Acceptance sampling

Problem Solving

Tutorial4

Numericals on Inspection policy

Problem Solving

Tutorial5

Numericals on Control charts.

Problem Solving

Tutorial6

Numericals on Taguchi Loss

Problem Solving

Tutorial7

Numericals on quality costs

Problem Solving