Professional Documents
Culture Documents
Authorization Objects :
Company Code, Plant, Purchasing Organisation., Purchasing Group) for each Location are uploaded
into the WBSEDCL Portal for minimizing the Operational Issues at Sites.
B. End user manual
End user manual for all the modules, MM, FI and HCM has been uploaded in the WBSEDCL portal for
their ready reference.
C. Helpdesk Tool :
Existing CA Helpdesk used in RAPDRP is available for logging in tickets wherein issues are faced while
doing transactions in ERP. There is a 4 tier support team which is configured in the CA Helpdesk from
L-1 to L-4 . Adhering to this Helpdesk will enable to have a disciplined approach towards expediting
tickets raised in the Helpdesk tool.