Accommodation in Wolfson College

A Guide to
Accommodation for Students

in Wolfson College
2014-15
Contents
1.
Accommodation at Wolfson College

1.1 Prices
1.2 Couples and Families
1.3 Termly licence versus period licence
1.4 Insurance
1.5 Definitions
1.6 Security
1.7 Fire Safety
1.8 IT network access and Wi-Fi
3
3
4
5
5
6
6
7
7
2.
The Houses
2.1 Williams House
2.2 Chadwick House
2.3 Barton House
2.4 Norton House
2.5 Plommer House
8
9
9
10
10
11
3.
East Court & Toda House

3.1 East Court (M, N, O, P staircases)
3.2 Toda House
12
13
14
4.
West Court
4.1 A block
4.2 C, D, E, F, G staircases
4.3 H, J, K, L staircases
15
15
16
16
5.
The Western Field

5.1 R block
5.2 S block
5.3 T block
5.4 V block
18
19
19
20
20
6.
Family Flats
21
7.
The Rules
22
8.
Green and Sustainability Issues
23
9.
Accreditation Network UK
24
Appendix A: the College site
25
Appendix B: Room Licences

B1
Termly Licence
B2
Period Licence
26
26
29
Appendix C: Insurance
C1
Student Insurance Flyer
C2
Student Contents Policy Summary
C3
Student Contents Insurance Policy
32
33
34
37
1.
Accommodation at Wolfson College

There are 412 units of accommodation at Wolfson for students, mainly for single occupation but some
for couples, accommodating up to 432 in total. In addition there are five family flats. This Guide tells
you more about this accommodation and enables you to make an informed choice if you are applying
for accommodation in 2014-15.
1.1
Prices
When you rent a room at Wolfson College, the price includes the following: electricity, gas, water,
computer network access, insurance, cleaning and consumables such as toilet paper. The insurance
cover is explained in 1.4 and in Appendix C. The rent does not include bed linen (please see below).
When comparing the room rents at Wolfson with private accommodation in Cambridge, please bear in
mind what is included in the price: the cost of utilities such as gas and electricity is often extra and can
be considerable. When looking at the prices at other Cambridge colleges, computer network access is
often charged as an extra, and the free insurance cover is very valuable. Another thing to bear in mind
is that Wolfson does not charge a Kitchen Fixed Charge, which many colleges do, so there are no
hidden extras.
As a student, you will not be liable to pay the local Cambridge City Council tax (although any nonstudent partners in College flats may be liable).
There are six main prices. All prices are per week:
Price 1:
Price 2:
Price 3:
92.61
105.70
119.14
(95 units)
(41 units)
(248 units)
Price 4:
Price 5:
Price 6:
149.24
171.64
249.97
(8 units)
(7 units, for couples)
(12 units, for couples)
Price 1 rooms are single study bedrooms with shared bathroom facilities.
Price 2 rooms are small single study bedrooms with en-suite bathroom facilities; or a small shared set
(two study bedrooms sharing bathroom facilities and a kitchen, this being the price per study
bedroom).
Price 3 rooms are standard single study bedrooms with en-suite bathroom facilities; or a standard
shared set (two study bedrooms sharing bathroom facilities and a kitchen, this being the price per
study bedroom); or standard single study bedrooms in the houses.
Price 4 rooms are self-contained single studio flats; or large single study bedrooms in Barton House.
Price 5 rooms are for couples, either double studio flats or large bedrooms in houses.
Price 6 rooms are for couples, large self-contained double flats.
There is also a flat in Plommer House, PH4, suitable for a couple, priced between Price 5 and Price 6 at
2 times Price 2.
All rooms, whether ensuite or not, have their own wash-basin (with the exception of one room in
Chadwick House and shared sets, which share a wash-basin).
Some rooms are suitable for students with particular physical needs: please enquire.
<< Contents
Duvet, Pillows, Bed Linen

The following information about bed linen applies to new residents starting the 2014-15 academic
year. We will provide new bedding for you as detailed below. The bedding pack (there is a difference
in the content of the pack, depending on the type of Licence you have chosen; please see below) will
be placed in your bedroom ready for your arrival. If you are supplying your own bedding, and you do
not therefore need the bedding pack to be supplied by the College, please tick the appropriate option
on the booking form. Failure to do so will result in the bedding being supplied and charged for. The
cost of the bedding pack will be charged to your College account.
Period Licence
If you have chosen a Period Licence you will be supplied with a bedding pack, which will consist of one
single duvet, one single duvet cover, two pillows (allergy-free filling), two pillow cases, one single
sheet (all new), at a cost of 35.00. If you have chosen a room with a double bed, you will be supplied
with one double duvet, one double duvet cover, four pillows (allergy-free filling), four pillow cases and
one double sheet (all new,) at a cost of 55.00.
Termly Licence
If you have selected a Termly Licence you will be supplied with a bed linen pack, which will consist of
one single duvet cover, two pillow cases, one single sheet (all new), at a cost of 20.00. If you have
booked a room with a double bed, you will be supplied with one double duvet cover, four pillow cases
and one double sheet (all new), at a cost of 30.00. During term time your room will be supplied with
the actual duvet and pillows (allergy-free filling).
1.2
Couples and Families

Couples where both partners are Wolfson students
The options for couples where both partners are current Wolfson students are:
Price 5 large rooms in Houses or double studio flats J21 or J22
Price 6 large double flats in S or T
Flat PH4 in Plommer House
These rooms are provided with double beds.
Also, the shared sets in Prices 2 and 3 can be taken by two Wolfson students to create a flat, as
follows:
Price 2 shared sets in N
Price 3 shared sets in R or S
In such cases, the College can move the two single beds into one bedroom to create a double bed,
leaving the other bedroom as a separate study.
Couples where only one partner is a Wolfson student
The only options for couples where only one partner is a current Wolfson student are:
Price 5 large rooms in Houses or double studio flats J21 or J22
Price 6 large double flats in S or T
Flat PH4 in Plommer House
<< Contents
Families
There are five Family Flats which are suitable for a couple plus two children. Only one partner needs to
be a current Wolfson student. The price in 2014-15 is 274.61 per week. See section 6 of this Guide for
further detail.
1.3
Termly licence versus period licence

Undergraduate and Masters students can have either a termly licence or a period licence. PhD students
(including NAFR and CPGS) can only have a period licence. A termly licence is ideal for undergraduate
(BA) courses and some Masters courses, and is just for the University term. This means the student must
vacate their room at the end of term, as the room will be used by other guests out of term.
A termly licence gives residence for Full Term only plus the preceding weekend and the Friday night at the
end of term, as follows:
Dates of Full Term 2014-2015:
7 October to 5 December 2014 (Michaelmas)
13 January to 13 March 2015
(Lent)
21 April to 12 June 2015
(Easter)
Dates for Termly licences:

Arrive 4 October and leave 6 December 2014
Return 10 January and leave 14 March 2015
Return 18 April and leave 13 June 2015
Termly licences are not available in the five houses covered in section 2 of this Guide or in the large
flats in S & T or in the Family Flats. Only period licences are available in these cases.
For new students a period licence runs for 12 months from 4 October, depending on your course. You
can end your licence by giving one months notice. Accommodation is available before 4 October for
those students who have a pre-sessional/orientation course, if their academic course requires them to
arrive earlier or if exceptional travel arrangements dictate an early arrival. For continuing students, period
licences commence on 30 September.
Period licences are not available in V for new residents.
See Appendix B for examples of termly and period licences.
1.4
Insurance
The College recognises that many students fail to take out adequate insurance for their personal
possessions. The College has, therefore, taken out an insurance policy on behalf of, and for the benefit
of, those Wolfson students who rent a room in College. Details of the current policy are given in
Appendix C, although this is subject to change. You should look at this carefully, and decide if the level
of insurance cover is suitable for your needs. You have the option to increase the level of cover on, for
example, your laptop computer or bicycle.
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1.5
Definitions
First floor
Please bear in mind that in the UK the ground floor of a building is known as the ground floor, and
the next floor up is the first floor. So a two-storey building will have a ground floor and a first floor.
No building in Wolfson has more than three storeys, i.e. ground floor, first floor and second floor.
Bathroom
A bathroom is a room with a bath or shower in it. There will not necessarily be a toilet in such a room.
Ensuite
An ensuite room is a bedroom which has its own toilet and shower.
Studio Flat and Flat
A studio flat has a bedroom, a kitchen and a bathroom. Double flats also have a separate study/living
room.
1.6
Security
Keys, Doors and Windows
You will be issued with a key to your room. You should lock your door at all times even when nearby
in a kitchen or bathroom. Cambridge is a city and opportunist thieves operate as in any city; and laptop computers and mobile devices are particularly susceptible to theft. Your key also locks your
nearest communal kitchen (where applicable) and you are strongly encouraged to lock your kitchen
after use, because unfortunately theft of food can take place in student communities.
Your key also operates the lock on the ground-floor entrance to your accommodation building. It is
very important that you do not prop the door open by doing so you would be compromising the
security of the building as a whole. By keeping ground-floor entrances locked, you are greatly reducing
the chances of theft, and you are also enhancing your own personal security.
Rooms on ground floors are particularly vulnerable if windows are left open when the room is empty.
Residents in ground floor rooms should always close their windows when leaving their rooms. Indeed,
all residents are advised to close their windows when leaving their rooms in case of high winds.
Termly Licences
If you have a termly licence, you must remove all your possessions from your room and from your
cupboard, fridge and freezer in your kitchen at the end of the term, because your room will be
occupied by someone else during the vacation.
Gates and CCTV
CCTV cameras are used throughout the College site for your security, and CCTV footage is monitored
regularly by the Porters, who have the overall responsibility for security in the College.
The gates at the Selwyn Gardens entrance are locked at night and at weekends, and entry is by the
College card.
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1.7
Fire Safety
With a large population living in close proximity on a small site, there is always a real risk of fire. All
residents must play their part in minimising this risk.
Here are some rules that you must adhere to:
1.8
never leave cooking unattended in a kitchen

do not use cooking equipment in your room
do not leave heated hair devices (straighteners, curlers, tongs) unattended
do not use unsafe or untested electrical equipment, and do not overload electrical sockets
you must only use adapters that meet UK specification and are fused
do not store combustible materials, including piles of paper
do not use naked flames (eg candles)
do not smoke in any room, and do not disable smoke or heat detectors
do not leave items in corridors or stairways
keep all fire doors closed at all times, especially kitchen doors (never wedge them open)
do not tamper with fire safety equipment (extinguishers, fire blankets)
report anything that looks unsafe or hazardous to the Porters
IT network access and Wi-Fi

All accommodation is wired for high-speed internet access via the Colleges network. Wi-Fi is not
available in most accommodation, although some rooms can pick up the Wi-Fi signals from nearby
public rooms such as the Club Room and the Library.
Full information on IT facilities at Wolfson is online at www.wolfson.cam.ac.uk/computers.
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2.
The Houses
There are five former domestic houses in Wolfson which have been adapted for student
accommodation:
Williams House and Chadwick House on the Barton Road side;
Barton House and Norton House on the Barton Close side;
Plommer House on the Selwyn Gardens side
Termly licences are not available in these houses only period licences.
These houses are shown on this plan:
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2.1
Williams House
This house is named after the late Professor Sir David Williams, President of Wolfson College 19801992. It has six bedrooms, two on the ground floor and four on the first floor, as follows:
Ground floor
Room WH1 Price 5 (double accommodation for a couple)
Room WH2 Price 3
First floor
Room WH3
Room WH4
Room WH5
Room WH6
Price 3
Price 1
Price 3
Price 1 (this room is particularly small)
On the ground floor there is a kitchen and a shower room with toilet; and on the first floor there is a
toilet and a bathroom. All rooms have their own wash-basin.
2.2
Chadwick House
This house is named after the Reverend Professor Owen Chadwick, the Chair of the Trustees of
University College, as Wolfson College was known from its foundation in 1965 until being re-named
Wolfson College in 1973. It has six bedrooms, two on the ground floor and four on the first floor, as
follows:
Ground floor
Room CH1
Price 5 (double accommodation for a couple)
Room CH2
Price 3
First floor
Room CH3
Room CH4
Room CH5
Room CH6
Price 3
Price 3
Price 3
Price 1 (this room has no wash-basin, and is
particularly small)
On the ground floor there is a kitchen, a toilet, and a bathroom with bath, shower and toilet; and on
the first floor there is a toilet and a bathroom. All rooms have their own wash-basin, except CH6.
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10
2.3
Barton House
This house became available for student accommodation for the first time in 2011. It is named after
the village of Barton, which lies to the west of the College and which gives its name to Barton Road
and Barton Close, which act as the south and east boundaries of the Colleges site. It can be entered
either from the College site or from Barton Close. It has six bedrooms, two on the ground floor and
four on the first floor as follows:
Ground floor
Room BH1 Price 4
Room BH2 Price 3
First floor
Room BH3
Room BH4
Room BH5
Room BH6
Price 4
Price 3
Price 2
Price 3
On the ground floor there is a kitchen, a dining room, a toilet and a shower room with toilet; and on
the first floor there is a toilet, a bathroom with bath and shower, and a bathroom with bath and toilet.
All rooms have their own wash-basin. On the first floor there is also a small room, which is for general
use as a study.
Students are not permitted to park cars in Barton Close.
2.4
Norton House
This house is named after Frederick Norton, one of the first Fellows of the College. It can be entered
either from the College site or from Barton Close. It has eight bedrooms, four on the ground floor and
four on the first floor, as follows:
Ground floor
Room NH1
Room NH2
Room NH3
Room NH4

Price 1
Price 3
Price 3
First floor
Room NH5
Room NH6
Room NH7
Room NH8

Price 1
Price 3 (with own ensuite facilities)
Price 1
On the ground floor there is a kitchen, a shower, and a toilet; and on the first floor there is a toilet, a
bathroom, and a shower room with toilet. All rooms have their own wash-basin.
Students are not permitted to park cars in Barton Close.
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11
2.5
Plommer House
This house is named after Dr Hugh Plommer, a founding Fellow of the College. The ground floor is
used for offices and meeting rooms. There are seven rooms for accommodation on the first and
second floors, as follows:
First floor
Room PH1
Room PH2
Room PH3
Room PH4
Price 3
Price 3
Price 3
Price 2 times 2 (flat for a couple)
Second floor
Room PH5
Price 3
Room PH6
Room PH7
Price 3
On the first floor there is a kitchen and a bathroom with toilet; and on the second floor there is
another kitchen and a bathroom with toilet. All rooms have their own wash-basin. PH4 is a flat for a
couple, with a large bed-sitting room, a kitchen and a bathroom.
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12
3.
East Court & Toda House

On the eastern side of the College there are two purpose-built accommodation blocks, as shown on
this plan:
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13
3.1
East Court (M, N, O, P staircases)

This building is designed along the typical Cambridge model of
staircases. Each letter is a separate staircase, which does not
inter-connect with its neighbouring staircase. Each staircase in this
building has two entrances, one into East Court and one into Lee
Court. Half the rooms have a view of East Court and half have a
view of Lee Court.
M staircase
There are 11 small ensuite rooms, as follows:
Ground floor
M1 to M4 Price 2
First floor
M5 to M7
Price 2
Second floor
M8 to M11 Price 2
Facing East Court:
Facing Lee Court:
Rooms 1, 4, 5, 7, 8, 11
Rooms 2, 3, 6, 9, 10
There is a kitchen on the first floor. Although all the rooms are ensuite, there is also a shower room
with toilet on the ground floor and a bathroom with toilet on the second floor.
N staircase
There is a mixture of small shared sets and single studio flats, as follows:
Ground floor
N1F & N1B Price 2 (shared set)
N2 & N3
Price 4 (single studio flats)
First floor
N5 & N6
Second floor
N8 & N9
Facing East Court:
Facing Lee Court:
Rooms 1F, 3, 4F, 6, 7F, 8

Rooms 1B, 2, 4B, 5, 7B, 9
Although each shared set or flat has its own bathroom facilities, there is also a bathroom (without
toilet) on each of the first and second floors.
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14
O staircase
There are 15 study bedrooms and two small ensuite rooms, as follows:
Ground floor
O1 to O6 Price 1
First floor
O7 to O11 Price 1
Second floor
O12
Price 2 (small ensuite)
O13 to O16 Price 1
O17
Price 2 (small ensuite)
NB Rooms O1, O6 and O11 have their own showers.
Facing East Court:
Facing Lee Court:
Rooms 1-3, 7-8, 11-14

Rooms 4-6, 9-10, 15-17
On the ground floor there is a shower room with toilet.

On the first floor there is a kitchen, a shower room (with no toilet), and a toilet.
On the second floor there is bathroom with toilet, and a toilet.
P staircase
There are 11 small ensuite rooms as follows:
Ground floor
P1 to P3
Price 2
First floor
P4 to P7
Price 2
Second floor
P8 to P11 Price 2
Facing East Court:
Facing Lee Court:
Facing Sundial Garden:
Rooms 1, 6, 9
Rooms 3, 5, 10
Rooms 2, 4, 7, 8, 11
There is a kitchen on the ground floor. Although all the rooms are ensuite, there is also a shower room
with toilet on the ground floor and a bathroom with toilet on the second floor.
3.2
Toda House
Toda House was built in 1993 with funding from the Toda Corporation of Japan. There are 10 standard
size ensuite rooms as follows:
Ground floor
TH1 to TH4 Price 3
First floor
TH5 to TH10 Price 3
There is a kitchen on the ground floor.
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15
4.
West Court
There are accommodation blocks on three sides of West Court, as shown on this plan:
4.1
A block
A&B block is a two-storey building at the front of the College, with
A on the ground floor and B on the first floor. The B floor contains
flats for use by Visiting Fellows, while the A floor contains student
accommodation.
There are 9 study bedrooms, A1 to A9, all Price 1.
There is a kitchen, and three shower rooms with toilets.
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16
4.2
C, D, E, F, G staircases
building has two entrances, one facing West Court and one facing
the Western Field. Half the rooms face West Court and half face the
Western Field. The layout for each staircase is identical, as follows:
4.3
Ground floor
Rooms 1 & 2
Rooms 3 & 4
Shared
Price 1 (facing West Court)

Price 1 (facing the Western Field)
Shower room with toilet
First floor
Room 5
Rooms 6 & 7 Price 1 (facing the Western Field)
Shared
Kitchen for the staircase;
Shower room with toilet
Second floor
Room 8
Room 9
Room 10
Room 11
Shared

Price 2 (small ensuite; facing West Court)
Price 2 (small ensuite; facing the Western Field)
Bathroom with toilet
H, J, K, L staircases
building has two entrances, one facing inwards (West Court /
Western Field), one facing outwards to the back of the College; and
therefore half the rooms face inwards and half outwards. The
layout for K and L staircases is the same, and H and J staircases are
each different, as follows:
H staircase
Ground floor
Rooms 1 & 2
Room 3
Shared
Price 3 (facing Western Field)

Price 3 (facing back)
Kitchen for the staircase
First floor
Rooms 4 & 7 Price 3 (facing back)
Rooms 5 & 6 Price 3 (facing Western Field)
Shared
Bathroom (no toilet)
Second floor
Rooms 9 & 10 Price 3 (facing Western Field)
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17
J staircase
Ground floor
J1
J2 to J5
J6
Shared
Second floor
J14
J15 to J19
J20
J21
J22

Bathroom with toilet;
shower room with toilet
First floor
J7
J8 to J12
J13
Shared

two shower rooms with toilets;
two separate toilets

Price 5 (double studio flat; facing the Western Field)
Price 5 (double studio flat; facing West Court)
K & L staircases
Ground floor
Rooms 1 & 3
Rooms 2 & 4

First floor
Room 5
Rooms 6 & 7
Shared

bathroom (no toilet)
Second floor
Rooms 9 & 10 Price 3 (facing West Court)
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18
5.
The Western Field
Unlike the older blocks C to P, which follow the traditional Cambridge staircase model, the newer
blocks R to V have horizontal corridors as well as vertical stairways, making it possible to walk
between any two rooms in R, S, T or V without having to go outside.
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19
5.1
R block
The even-numbered rooms face inwards into the Western Field,
and the odd-numbered rooms face outwards to the back of the
College. There is a lift in R block.
5.2
Ground floor
R100A & B
R101A & B
R102A & B
R103 to R114
Shared
Price 3 (shared set)

Price 3 (ensuites)
Kitchen
Second floor
R300A & B
R301A & B
R302A & B
R303 to R316
Shared

Price 3 (ensuites)
Kitchen
First floor
R200A & B
R201A & B
R202A & B
R203 to R216
Shared

Price 3 (ensuites)
Kitchen
S block
The even-numbered rooms/sets face inwards into the Western
Field; and the flats and the odd-numbered rooms/sets face
outwards to the western boundary of the College.
Termly licences are not available in the six double flats SF1-SF6
only period licences.
Ground floor
SF1 & SF2
S100A & B
S101
S102A & B
S103
S104A & B
S105A & B
S106A & B
S107A & B
S108
S109A & B
S110 to S113
Shared
Price 6 (double flats)

Price 3 (ensuite)
Price 3 (ensuite)
Price 3 (ensuite)
Price 3 (ensuites;
there is no S112)
Kitchen; bathroom with toilet
First floor
SF3 & SF4
S200 to S219
Shared

Price 3 (ensuites)
Second floor
SF5 & SF6
S300A to S307B
S308 to S311
Shared

Price 3 (shared sets)
Price 3 (ensuites)
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20
5.3
T block
Unlike S block and V block, which run north to south, T block runs
east to west. The majority of the rooms either face north into the
Western Field or face south towards the Chancellors Centre and
Fuchs House; while some rooms are at the back of the building
towards the western boundary of the College. An impressive
octagon divides the inner rooms from those towards the western
boundary.
Rooms T101, T201 and T301 and all the flats are at the back of the building. All other rooms are on the
inner side of the building, where even-numbered rooms face north and odd-numbered rooms face
south.
Termly licences are not available in the six double flats TF1-TF6 only period licences.
Ground floor
TF1 & TF2
T101 to T115
5.4
Shared

Price 3 (ensuites)
(there is no T102 or T103)
Second floor
TF5 & TF6
T301 to T315
Shared

Price 3 (ensuites)
First floor
TF3 & TF4
T201 to T215

Price 3 (ensuites)
Shared
V block
Ground floor
V101 to V108 Price 3 (ensuites)
Shared
These rooms use the kitchen on the first floor
First floor
V201 to V210 Price 3 (ensuites) (there is no V203)
Shared
Kitchen (shared with the ground floor)
Second floor
V301 to V310 Price 3 (ensuites) (there is no V303)
Shared
Kitchen
Period licences are not available in V block for new residents only termly licences.
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21
6.
Family Flats
There are five family flats in the south-west corner of the College, as shown here:
Each flat comprises a large bedroom and a small bedroom, a

living/dining room, a study, a kitchen and a bathroom. In the small
bedroom you can have either a single bed or two bunk beds. There
is a laundry room with washing machine and dryer; and a garden
with a childrens swing.
Flats 1 and 2 are on the ground floor, and flats 3 and 4 are on the
first floor. Flat 5 is mainly on the first floor, with an entrance hall
and study on the ground floor.
The rent for a family flat in 2014-15 is 274.61 per week.
Termly licences are not available in the Family Flats
only period licences.
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22
7.
The Rules
Furniture & Furnishings
You may not bring your own furniture or curtains into your room. Furniture and curtains provided by the
College cannot be removed from your room.
All rooms have curtains and are fully carpeted. Beds have mattresses and a mattress protector fitted.
You may purchase a bedding pack (see Page 3, 1.1 Prices) or bring your own bedding. There are selfservice laundries with washing machines and tumble dryers. Crockery, cutlery, cooking utensils and
towels are not provided by the College.
Heating
Central heating is provided in all College living areas from October (sometimes September) through to
April (sometimes May). Please do not have the radiator on when your windows are open. Please turn
your radiator down, or off, when you are away from your room.
Electrical items
There are sockets for electrical equipment such as radios, CD players etc., which should normally be used
with headphones unless you intend to play them at a low volume. Certain models of small table top
fridges and freezers are allowed, but other electrical appliances, such as electric fires, non-approved
fridges, cookers, rice cookers, toasters, kettles, hobs and microwave ovens, etc., are not allowed for safety
reasons and will be removed from your room by College Staff. The use of non-UK adapters is not
permitted. The use of multiple sockets is only allowed for computers and computer-related items (such as
a printer). All portable electrical appliances should have a current Portable Appliance Test (PAT) certificate
which the student is required to provide. If you are in doubt about electrical loading, please check with
the Clerk of Works first. To help Wolfson Colleges sustainability, please remember to switch off all lights,
unplug all chargers, and switch off all appliances that are on stand-by mode.
The College reserves the right to remove any electrical equipment or adapters from a residents room if it
is deemed to be unsafe. This is often necessary when a resident tries to use electrical equipment from
outside the UK, which does not conform to UK safety standards, or which may have different safety
standards that will not work with our electrical systems. For example, if electrical equipment is not
correctly wired, fused or earthed they may not comply with our legal safety obligations, and may be
dangerous because of the incompatibility of the electrical safeguards. If in doubt, please check with the
Clerk of Works.
Cleaning
College cleaners clean the rooms during the week (Monday to Friday). Residents are responsible for the
tidiness of their own rooms, washing up their dishes, making their beds, and helping to keep any
communal area, especially the kitchens, clean and tidy.
Keys
You will receive one room key on arrival. There is a charge for providing a duplicate key if the original is
lost.
Giving notice of vacating a room
Residents must give a minimum of one months notice if they wish to vacate a room. Anyone vacating a
room without due notice (one month) will be charged.
Vacating a room
When you vacate a room, you must clear it of all possessions and any rubbish. If you leave it in a state that
requires Wolfson College staff to clear it, you will be charged an amount at the discretion of the Bursar.
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23
Changing rooms
Normally a change of room is not permitted. But if you have a special reason for wanting to move, you
should speak to your Tutor.
Damage
Any damage to rooms will have to be paid for by the occupant(s). If damage to rooms or staircases is not
traceable to individuals, costs may be charged equally among all residents on that staircase.
Cooking
Please note that cooking is only allowed in the designated kitchen for your room. Cooking in your room
is not allowed. You should never leave cooking unattended. Please make sure to switch off cookers and
kettles at the switch on the wall.
Smoking
Please note that smoking is not permitted in any rooms in the College at all.
Candles etc
Please note that you are not permitted to use any lighted candles, joss sticks or other naked flames of any
kind in the accommodation.
Guests
You are allowed occasional overnight guests. No guest can stay for more than three nights in any seven
and you cannot have guests for more than ten nights in any month. For Fire Safety reasons, all overnight
guests should be registered at the Porters Lodge.
Bicycles
You cannot keep a bicycle in your room. If you have a particularly valuable bicycle which you would
like to store securely, please ask the Porters.
Fire alarms and fire drills
You must always respond to a fire alarm, by leaving the building and reporting to your designated fire
assembly point, the location of which will be set out on the back of the door into your room. There will
be at least one fire drill in the course of the year, which is a legal requirement.
Tampering with Fire Safety equipment (such as extinguishers), fire detection equipment (such as
plastic covers over smoke/heat detector heads) contravenes the Fire Safety regulations. If you tamper
with any of this equipment the College may cancel your licence agreement and you will be removed
from college accommodation.
8.
Green and Sustainable Issues

In past years Wolfson College has been making great strides in becoming a more Green and
sustainable college. We are currently 2nd in the official Cambridge University Environmental
Consulting Society (CUECS) Green League Table and have become a visible and vociferous presence
in the sustainability debate, both at College and University level. Each accommodation building has a
Green Rep, who also acts as Fire and Safety Rep, who will help you find out more about our excellent
recycling programme and sustainable ethos.
We invite as many of you as possible to get involved and get informed. You can contact your Green
Officer anytime at this email address: wcsa-greenofficer@wolfson.cam.ac.uk.
Also check out what we do at this address: www.wolfson.cam.ac.uk/wcsa/green
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24
Recycling in your room

To help you recycle items from your room, a green bag-for-life is in every room/flat in College. You
can use it to carry your recycling to the kitchen, if it needs crushing, or you may leave it outside your
room for collection by the Housekeeping staff. Please note that these bags should never leave your
accommodation building, or be used for any other purpose. The bags remain the property of
Wolfson College.
9.
Accreditation Network UK
Under the terms of the Housing Act 2004, Wolfson College is required to be licensed either with an
approved Code of Standards (typically UUK or ANUK/Unipol) or with the local authority. Wolfson is
licensed with ANUK (Accreditation Network UK).
ANUK has overall responsibility for administering the Code of Practice. This includes: maintaining a list
of all institutions signed up to the Code, and all buildings within those institutions covered by the
Code; liaising with other bodies over areas where the Code is only applicable in parts; and periodically
reviewing the Code. This review will be undertaken by a standing committee representing relevant
stakeholder groups, including University management, students and specialist professions (e.g.
facilities managers, maintenance etc). In this task, they will take note of significant complaints made
by students concerning non-observance, other breaches noted by internal or external audits, and
reports from bodies such as the Office of the Independent Adjudicator. If necessary, the committee
may undertake further investigation, and then issue remedial proposals. In extreme cases, the
committee may decide that a higher educational institution is no longer compliant with the Code, at
which stage responsibility may pass to an alternate body, such as the Local Authority, to impose
changes.
In registering with the ANUK Code of Practice, the College undertakes that:
all the accommodation registered with ANUK meets the standards and accords with the
procedures set out in the Code;
an appropriate complaints procedure is in place, integrated into normal College practices with a
procedure for reporting back to ANUK on any significant complaints relating to the Code;
auditors will consider the Colleges management of its student accommodation in relation to the
Code, advising HEFCE and ANUK as appropriate.
For further details on ANUK, visit: www.anuk.org.uk
<< Contents
25
Appendix A: the College site
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26
Appendix B: Room Licences

B1
Termly Licence
ACCOMMODATION LICENCE (Termly Licence)

1.
Particulars
1.1
Date of this Licence
1.2
The Owner
1.3
The Licensee
1.4
The Owner permits the Licensee to occupy the Property set out in 1.5, or such other Property as the
College may from time to time allocate for the Licensee's occupation.
1.5
The Property
The President and Fellows of Wolfson College in the University of

Cambridge
Room number:
Building:
Wolfson College, Cambridge
1.6
Licence Periods
MICHAELMAS TERM 2014:

Start date:
4 October 2014 (from 2pm)
End date:
6 December 2014 (until 10am)
LENT TERM 2014:

Start date:
10 January 2015 (from 2pm)
End date:
14 March 2015 (until 10am)
EASTER TERM 2014:
1.7
Accommodation Charge:
Start date:
18 April 2015 (from 2pm)
End date:
13 June 2015 (until 10am)
X (per week)
The Accommodation Charge is payable three monthly in advance,
and within fourteen days of the presentation of an account by the
Owner unless otherwise agreed in writing. If payment is not made
within such period, interest at the rate of 8% above bank base rate
may be charged by the Owner at the Owner's discretion.
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1.8
Notice Period
If the Licensee wishes to terminate this Licence, the Licensee must

give a minimum of one month's notice. The Licensee will be
charged in full during such notice period.
1.9
Contents
All items now at the Property which remain the property of the
Owner.
2.
Definitions and Interpretation
2.1
A reference to the Property includes reference to any part or parts of the Property, including the
communal facilities in the Building in which the Property is located, and to the Contents of the
Property.
2.2
Where two or more persons comprise the Licensee, agreements on their part shall be joint and
several.
3.
The Agreement
3.1
The Licensee may only occupy the Property while he or she is a student who is pursuing a course of
study provided by the Owner or by the University of Cambridge, and for the Licence Periods only or
for such other periods as may be agreed by the Owner. This Agreement shall immediately terminate
if the Licensee shall cease to pursue such course of study or if he or she shall cease to pay the
Owner's fees for such a course of study or if he or she shall be rusticated or sent down by the Owner.
3.2
The Licensee is entitled throughout this Licence to use all communal facilities within the Building
including the most convenient bathroom and kitchen but excluding any room not designated for
communal use provided that all of the restrictions and requirements in this Licence apply equally to
the communal facilities.
4.
The Licensee's Obligations
The Licensee agrees with the Owner as follows:

4.1
To pay the Accommodation Charge payable as set out in clause 1.7 above.
4.2
Not to use the Property in such a way as to cause damage to it or to the Contents or to cause
annoyance or danger to other Licensees or neighbours and without prejudice to the generality of the
foregoing not to overload or misuse any services supplying the Property.
4.3
Not to smoke in the Property. Not to use any naked flame in the Property. Not to cook in the
Property or in any part of the Building other than that provided specifically for the purpose of
cooking. Not to use any cooking equipment other than that provided in the Building. Not to bring
into the Property an electric heater or any other heating device.
4.4
Not to damage or remove any of the Contents in or from the Property and not to bring into the
Property any additional furniture or fittings without the prior written approval of the Owner. Not to
keep a bicycle in the Property.
4.5
Not to carry out any decoration, maintenance or alterations to the Property, without the prior
written approval of the Owner.
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4.6
Not to carry on any trade or business in the Property and to use the Property only for residential
purposes.
4.7
To observe all statutory or other obligations relating to his or her occupation of the Property and in
particular to pay local and other taxes where failure to pay such taxes would result in the Owner
being liable to pay such taxes, if appropriate, and to obtain an appropriate licence for viewing any
television channels in the Property.
4.8
To observe the Rules issued by the Owner from time to time (the Rules) [but for the avoidance of
doubt where there is inconsistency between the Rules and this Agreement, this Agreement prevails]
which shall be deemed to be incorporated herein. The Rules are set out in A Guide to
Accommodation for Students in Wolfson College.
4.9
Not to keep any pets in the Property other than a guide dog for which the prior written approval of
the Owner has been given.
4.10
To deliver up the Property at the end of each Licence Period clean, tidy and in accordance with the
foregoing stipulations, reimbursing the Owner for the cost of making good any damage where
necessary and for the replacement of any of the Owner's fixtures and fittings furniture or effects or
Contents broken, lost, damaged or destroyed during these Licence Periods or the Licensee's
occupancy whichever is the longer.
4.11
To allow unrestricted access to the Building for the Owner's representatives, any staff of the Owner,
Licensees of other parts of the Building or others so entitled and to permit the Owner or its agents to
enter the Property at all reasonable times for the purposes of inspecting the Property or carrying out
works to the Property or allowing prospective Licensees or tenants to view the Property.
The Owner's Obligations
5.1
The Owner agrees with the Licensee to insure the Property and the Contents against loss or damage
by fire and all the other risks usually covered by a normal comprehensive policy. For the avoidance
of doubt the Licensee should be aware that such insurance does not cover his or her own
possessions.
6.
Alienation
6.1
The Licensee agrees with the Owner not to assign, underlet , share or part with possession of the
Property or the Contents or any part or parts thereof save that non-paying guests are permitted to
share occupation of the Property for not more than three nights in any consecutive seven up to a
maximum of ten nights in a calendar month.
7.
Forfeiture
7.1
If the Licensee is in breach of any terms or conditions of this Licence the Owner may terminate this
Licence and remove the Licensee from the Property.
SIGNED
SIGNED
on behalf of the Owner
by the Licensee
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B2
Period Licence
ACCOMMODATION LICENCE (Period Licence)

1.
Particulars
1.1
Date of this Licence
1.2
The Owner
1.3
The Licensee
1.4
The Owner permits the Licensee to occupy the Property set out in 1.5, or such other Property as the
College may from time to time allocate for the Licensee's occupation.
1.5
The Property
The President and Fellows of Wolfson College in the University of

Cambridge
Room number:
Building:
Wolfson College, Cambridge
1.6
1.7
Licence Period
Accommodation Charge:
Start date:
(from 2pm)
End date:
(until 10am)
X (per week)
The Accommodation Charge is payable three monthly in advance,
and within fourteen days of the presentation of an account by the
Owner unless otherwise agreed in writing. If payment is not made
within such period, interest at the rate of 8% above bank base rate
may be charged by the Owner at the Owner's discretion.
1.8
Notice Period
If the Licensee wishes to terminate this Licence, the Licensee must

give a minimum of one month's notice. The Licensee will be
charged in full during such notice period.
1.9
Contents
All items now at the Property which remain the property of the
Owner.
2.
Definitions and Interpretation
2.1
A reference to the Property includes reference to any part or parts of the Property, including the
communal facilities in the Building in which the Property is located, and to the Contents of the
Property.
2.2
Where two or more persons comprise the Licensee, agreements on their part shall be joint and
several.
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30
3.
The Agreement
3.1
The Licensee may only occupy the Property while he or she is a student who is pursuing a course of
study provided by the Owner or by the University of Cambridge, and for the Licence Period only or
for such other period as may be agreed by the Owner. This Agreement shall immediately terminate if
the Licensee shall cease to pursue such course of study or if he or she shall cease to pay the Owner's
fees for such a course of study or if he or she shall be rusticated or sent down by the Owner.
3.2
The Licensee is entitled throughout this Licence to use all communal facilities within the Building
including the most convenient bathroom and kitchen but excluding any room not designated for
communal use provided that all of the restrictions and requirements in this Licence apply equally to
the communal facilities.
4.
The Licensee's Obligations
The Licensee agrees with the Owner as follows:

4.1
To pay the Accommodation Charge payable as set out in clause 1.7 above.
4.2
Not to use the Property in such a way as to cause damage to it or to the Contents or to cause
annoyance or danger to other Licensees or neighbours and without prejudice to the generality of the
foregoing not to overload or misuse any services supplying the Property.
4.3
Not to smoke in the Property. Not to use any naked flame in the Property. Not to cook in the
Property or in any part of the Building other than that provided specifically for the purpose of
cooking. Not to use any cooking equipment other than that provided in the Building. Not to bring
into the Property an electric heater or any other heating device.
4.4
Not to damage or remove any of the Contents in or from the Property and not to bring into the
Property any additional furniture or fittings without the prior written approval of the Owner. Not to
keep a bicycle in the Property.
4.5
Not to carry out any decoration, maintenance or alterations to the Property, without the prior
written approval of the Owner.
4.6
Not to carry on any trade or business in the Property and to use the Property only for residential
purposes.
4.7
To observe all statutory or other obligations relating to his or her occupation of the Property and in
particular to pay local and other taxes where failure to pay such taxes would result in the Owner
being liable to pay such taxes, if appropriate, and to obtain an appropriate licence for viewing any
television channels in the Property.
4.8
To observe the Rules issued by the Owner from time to time (the Rules) [but for the avoidance of
doubt where there is inconsistency between the Rules and this Agreement, this Agreement prevails]
which shall be deemed to be incorporated herein. The Rules are set out in A Guide to
Accommodation for Students in Wolfson College.
4.9
Not to keep any pets in the Property other than a guide dog for which the prior written approval of
the Owner has been given.
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4.10
To deliver up the Property at the end of the Licence Period clean, tidy and in accordance with the
foregoing stipulations, reimbursing the Owner for the cost of making good any damage where
necessary and for the replacement of any of the Owner's fixtures and fittings furniture or effects or
Contents broken, lost, damaged or destroyed during this Licence Period or the Licensee's occupancy
whichever is the longer.
4.11
To allow unrestricted access to the Building for the Owner's representatives, any staff of the Owner,
Licensees of other parts of the Building or others so entitled and to permit the Owner or its agents to
enter the Property at all reasonable times for the purposes of inspecting the Property or carrying out
works to the Property or allowing prospective Licensees or tenants to view the Property.
The Owner's Obligations
5.1
The Owner agrees with the Licensee to insure the Property and the Contents against loss or damage
by fire and all the other risks usually covered by a normal comprehensive policy. For the avoidance
of doubt the Licensee should be aware that such insurance does not cover his or her own
possessions.
6.
Alienation
6.1
The Licensee agrees with the Owner not to assign, underlet , share or part with possession of the
Property or the Contents or any part or parts thereof save that non-paying guests are permitted to
share occupation of the Property for not more than three nights in any consecutive seven up to a
maximum of ten nights in a calendar month.
7.
Forfeiture
7.1
If the Licensee is in breach of any terms or conditions of this Licence the Owner may terminate this
Licence and remove the Licensee from the Property.
SIGNED
on behalf of the Owner
SIGNED
by the Licensee
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32
Appendix C: Insurance
C1
Student Insurance Flyer
C2
Student Contents Policy Summary
C3
Student Contents Insurance Policy
Note:
The terms and conditions shown are for the policy year 2012-13 and may change for
2014-15. This document will be updated accordingly if any such changes are made by the
insurance company. (This note is dated 25 April 2014)
<< Contents
<< Contents
Other covers available

FEATURES & BENEFITS
Personal Possessions Cover
Covers your valuables, personal effects
and clothing against accidental damage or
loss while in or away from the home.
Freezer Food
Loss or damage caused by a rise or fall in
temperature.
Money & Credit Cards
Loss of money or loss resulting from a
credit card being lost or stolen and then
used fraudulently.
Pedal Cycles
Loss or damage to any pedal cycle
belonging to your family.
Full Accidental Damage
Over and above our standard cover, this
provides extra protection: e.g. knocking
over a vase.
SIGNIFICANT EXCLUSIONS OR
LIMITATIONS
Property more specifically insured
Musical instruments must be specified
See Standard Cover above.
Policy Excess as shown on schedule.
Claims over the policy limit in the schedule.
Loss or damage resulting from the deliberate act
of any power supply authority or their withholding
or restricting of power.
Claims over the policy limit in the schedule.
POLICY SECTION
Limit as per policy schedule with option to

increase
Theft of unattended cycles unless in a
building or securely locked to immovable object.
See Standard Cover above.
Also, excludes damage to clothing & food and
damage caused by pets.
Pedal Cycles
Cover F
Personal Belongings Cover B&C

Contents Cover D
Personal Money &

Credit Card
Cover E
Contents Cover A
General Conditions & Exclusions
The following apply to the policy as a whole regardless of the specific cover you have selected.
For full details of these and other exclusions and limits please read the policy document.
General Conditions & Exclusions
Policy Section
No cover is provided for wear and tear, maintenance or anything that happens gradually.
If you leave your home unoccupied for more than 45 consecutive days, let it to anyone or use
your home, contents or personal belongings for trade, professional or business purposes, some
covers will be restricted and some will not apply.
All Sections
Excesses & Limits Policy Section
Policy Section
Your policy may be subject to an excess, which is the amount you must pay in the event of a
claim. Also, certain claims limits may apply. These will both be shown in your policy schedule.
All Sections
Important Information
Your right to cancel the policy
If having examined your policy documentation you decide not to proceed with the insurance, you may cancel it within the first 30 days
under the terms of your policy.
You also have a statutory right to cancel the policy within 14 days starting on the day you receive the policy documentation.
To cancel please write to the address or call the number shown on your policy schedule.
On receipt of your notice, we will refund any premiums already paid, except when you have already made a claim under your policy.
Claims
Claims will be handled at the address shown on your Schedule. Should you wish to claim under your policy you should call N W BROWN
INSURANCE BROKERS LIMITED on 01223 720352 and ask for the household claims department.
You must give us any information or help that we ask for. You must not settle, reject, negotiate or agree to pay any claim without our
written permission. Full details of how to claim are included in the policy.
v.1.1 09/10
Page 2 of 3
Statutory Status Disclosure

Royal & Sun Alliance Insurance plc (No. 93792). Registered in England and Wales at St Mark's Court, Chart Way,
Horsham, West Sussex, RH12 1XL. Authorised and regulated by the Financial Services Authority.
Our complaints procedure
We aim to provide you with a first class service. If we have not delivered the service that you expect or you are concerned with the service
provided, we would like the opportunity to put things right.
Our complaints process
Initially please raise your concerns with your usual business contact. If your complaint is not resolved or you are not happy with our
response and the course of action proposed, you can progress your complaint to our Customer Relations Office. A separate investigation
will then be carried out in an attempt to resolve your complaint and a final decision issued. However, if resolution is not possible they will
issue a response within 8 weeks of your original complaint. Customer Relations Contact Details:
Customer Relations Office,
Dean Clough Industrial Park,
Bowling Mill,
Halifax HX3 5WA
01422 325060
01422 325146
customerrelationsoffice@uk.royalsun.com
What to do if you are still not satisfied
If you are still not satisfied Royal & Sun Alliance is regulated by the Financial Services Authority whose arbitration service is the Financial
Ombudsman Service, and you may be able to refer your complaint to them.
Financial Ombudsman Service,
South Quay Plaza,
183 Marsh Wall,
London E14 9SR
0845 0801800
enquiries@financial-ombudsman.org.uk
www.financial-ombudsman.org.uk
Your rights
Your rights as a customer to take legal action remain unaffected by the existence or use of any complaint procedures referred to above.
However, the Financial Ombudsman Service will not adjudicate on any cases where litigation has commenced.
Compensation
Royal and Sun Alliance Insurance plc. is a member of the Financial Services Compensation Scheme (FSCS). This scheme provides
compensation in case any of its members go out of business or into liquidation and are unable to meet any valid claim under its policies.
You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the
circumstances of the claim. The first 2,000 of a claim is protected in full. Above this threshold, 90% of the remainder of the claim will be
met. For compulsory classes of insurance, 100% of the claim will be met without any upper limit. Further information about compensation
scheme arrangements is available from the FSCS.
Financial Services Authority as an insurance company and, with effect from 14th January 2005, to undertake insurance mediation under
Registration No. 202323. You can check this on the FSA's Register by visiting the FSA's website www.fsa.gov.uk/register or by contacting
the FSA on 0845 606 1234.
For your protection, telephone calls may be recorded and may be monitored.
v.1.1 09/10
Page 3 of 3
Statutory Status Disclosure

Royal & Sun Alliance Insurance plc (No. 93792). Registered in England and Wales at St Mark's Court, Chart Way,
Horsham, West Sussex, RH12 1XL. Authorised and regulated by the Financial Services Authority.
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C3
STUDENT CONTENTS INSURANCE
Arranged by
N W Brown Insurance Brokers Ltd Authorised and regulated by the Financial Services Authority
Registered Office:Richmond House, 16-20 Regent Street, Cambridge, CB2 1DB
Registered in England No.1149934
Underwritten by
Royal & Sun Alliance Insurance plc (No. 93792). Registered in England and Wales at St Mark's
Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised and regulated by the Financial
Services Authority
Sept 10
PLEASE READ THIS POLICY WORDING (AND YOUR SCHEDULE WHICH

FORMS AN INTEGRAL PART OF THE POLICY) TO ENSURE THAT IT MEETS
YOUR REQUIREMENTS
Royal & Sun Alliance Insurance plc (herein called the Company) and the Insured agree that
This Policy the Schedule (including any Schedule issued in substitution) and any Memoranda
shall be considered one document and any word or expression to which a specific meaning has
been attached shall bear such meaning wherever it appears
The Proposal or any information supplied by the Insured shall be incorporated in the contract
The Company will provide the insurance described in this Policy subject to the terms and
conditions for the Period of Insurance shown in the Schedule and any subsequent period for
which the Insured shall pay and the Company shall agree to accept the premium.
CONTENTS
DEFINITIONS
GUIDANCE WHEN MAKING A CLAIM
GENERAL CONDITIONS
CLAIMS CONDITIONS
COVER A CONTENTS
COVER B&C PERSONAL POSSESSIONS
COVER D - FREEZER CONTENTS
COVER E PERSONAL MONEY & CREDIT CARDS
COVER F PEDAL CYCLES
COMPLAINTS PROCEDURE
PAGE 2
PAGE 3
PAGE 3
PAGE 5
PAGE 7
PAGE 10
PAGE 11
PAGE 11
PAGE 11
PAGE 12
Definitions
The words or expressions listed below have the following meaning wherever they appear in this Insurance the
Schedule or any Endorsement relevant to this Insurance.
Policyholder/you
Insured
Company/we
Endorsement
Period of Insurance
Policyholders
Contribution
The Person(s) named as Insured in the Schedule.

You, your spouse, children, parents and other relatives who normally reside with you.
Royal & Sun Alliance lnsurance plc.
Any alteration made to this Insurance which has been agreed by us in writing.
The period shown in the Schedule and any further period for which we accept your premium.
The first part of any claim which you have to bear.
British Isles
England, Scotland, Wales, Northern Ireland, (the Republic of Ireland), the Isle of Man
and the Channel Islands.
The private dwelling at the address shown in the Schedule.
The house together with its garages and outbuildings, all used for domestic purposes.
Without sufficient furniture and furnishings for normal living purpose.
Current legal tender, cheques, postal and money orders, trading stamps, stamps
which are not part of a stamp collection, premium bonds, certificates and travellers
cheques.
Jewellery, watches, clocks, articles of precious metal, pictures and furs.
House
Home
Unfurnished
Money
Valuables
Sept 10
Guidance When Making a Claim

Conditions that apply to the policy and in the event of a claim are set out in your policy booklet. It is
important that you comply with all policy conditions and you should familiarise yourself with any
requirements.
Directions for claim notification are included under claims conditions. Please be aware that events that may
give rise to a claim under the insurance must be notified as soon as reasonably possible although there are
some situations where immediate notice is required. Further guidance is contained in the policy booklet.
Claims conditions require you to provide us with any reasonable assistance and evidence that we require
concerning the cause and value of any claim. Ideally, as part of the initial notification, you will provide:
Your name, address, and your home and mobile telephone numbers
Personal details necessary to confirm your identity
Policy number
The date of the incident
The cause of the loss or damage
Details of the loss or damage together with claim value if known
Police details where applicable
Names and addresses of any other parties involved or responsible for the incident (including details of
injuries) and addresses of any witnesses
This information will enable us to make an initial evaluation on policy liability and claim value. We may,
however, request additional information depending upon circumstances and value which may include the
following:
Original purchase receipts, invoices, instruction booklets or photographs
Purchase dates and location of lost or damaged property
For damaged property, confirmation from a suitably qualified expert that the item you are claiming for is
beyond repair
Sometimes we may wish to meet with you to discuss the circumstances of the claim, to inspect the damage,
or to undertake further investigations.
Preferred Suppliers
We take pride in the claims service we offer to our customers. Our philosophy is, where possible, to repair or
replace lost or damaged property or vehicles and we have developed a network of contractors, repairers and
product suppliers dedicated to providing claim solutions.
Where we can offer repair or replacement through a preferred supplier but, on request, we agree to pay our
customer a cash settlement, then payment will normally not exceed the amount we would have paid our
preferred supplier.
General Conditions
1
This Policy shall be voidable in the event of misrepresentation misdescription or non-disclosure in any
material particular
Observance of the terms of this Policy relating to anything to be done or complied with by the Insured is a
condition precedent to any liability of the Company except in so far as is necessary to comply with the
requirements of any legislation enacted in Great Britain Northern Ireland the Channel Islands or the Isle of
Man relating to compulsory insurance of legal liability to employees
The Insured at his own expense shall

A) take all reasonable precautions to prevent or diminish loss destruction or damage or any occurrence or
cease any activity which may give rise to liability under this Policy and to maintain all buildings
furnishings ways works machinery plant caravans and vehicles in sound condition and must comply
with reasonable requirements and directions given by the Company or a veterinary surgeon acting
on behalf of the Company
B) as soon as possible after discovery cause any defect or danger to be made good or remedied and in the
meantime shall cause such additional precautions to be taken as the circumstances may require
This policy shall be avoided if

A)
any alteration be made in the Premises or property therein the occupation of any Insured Person or
any other circumstances whereby the risk is increased at any time after the commencement of this
insurance unless its continuance be admitted by memorandum signed by or on behalf of the
Company
Sept 10
This Policy shall be avoided if the Insureds interest ceases and nothing herein contained shall give any right
against the Company to any person other than the Insured except to a transferee approved by the Company
This Policy may be cancelled

(A)
by the Company giving 30 days notice in writing to the Insured at its last known address Thereupon
the Insured shall become entitled to a proportionate return of premium
(B)
by the Insured giving 30 days notice in writing to the Company at the address shown in the
Schedule provided an undertaking in accordance with General Condition 6 is not in force The
Insured shall be entitled only to a return premium in accordance with the Companys usual short
period scale provided that no claim has been made in the then current Period of Insurance
Law Applicable Clause

Unless the parties have agreed otherwise in writing any dispute concerning the interpretation of the Policy
shall be governed and construed in accordance with English law and shall be resolved within the
nonexclusive jurisdiction of the courts of England and Wales.
Your duty to prevent loss or damage

The Insured must take all reasonable steps to prevent loss, damage or accidents and maintain the insured
property in a sound condition.
Transfer of Interest
You may not transfer your interest in this Insurance without our written approval.
Special Note
With the exception of General Condition 8 the Conditions and Exclusions of this Insurance override the
General Conditions and Claims Conditions.
Keeping us informed
We have issued this Insurance on the information that you have given us about yourself, your family and
your property. Please, therefore, let us know immediately of changes that affect what you have told us; for
example, if anything happens to change the use, the nature or the amount of the property insured.
Exclusions which apply to the whole of Home Insurance

Radioactive Contamination
Any expense, consequential loss, legal liability or any loss or damage to property directly or indirectly
caused by or contributed to by
a)
ionising radiations or contamination by radioactivity from any nuclear fuel or from any nuclear waste
from the combustion of nuclear fuel,
b)
the radioactive, toxic, explosive or other hazardous properties of any explosive nuclear assembly or
nuclear component thereof.
War Risks
Any consequence of war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil
war, rebellion, revolution, insurrection or military or usurped power.
Sonic Bangs
Loss or damage by pressure waves caused by aircraft or other aerial devices travelling at sonic or
supersonic speeds.
Sept 10
Claims Conditions
1
If the claim be in any respect fraudulent or if any fraudulent means or devices be used by the Insured or
anyone acting on his behalf to obtain any benefit under this Policy or if any loss destruction or damage be
occasioned by the wilful act or with the connivance of the Insured all benefit under this Policy shall be
forfeited
On the discovery of any circumstance or event which may give rise to a claim under this Policy the Insured
shall
A) notify the Company in writing forthwith
B) give immediate notice to the Police Authority in respect of loss destruction or damage (other than
by fire or explosion) caused by malicious persons or thieves if insured by this Policy
C) carry out and permit to be taken any action which may be reasonably practicable to prevent further
loss destruction or damage and to minimise or check any interruption of or interference with the
Business or to avoid or diminish the loss
D) as soon as possible after discovery cause any defect or danger to be made good or remedied and
in the meantime shall cause such additional precautions to be taken as the circumstances may
require
E) within 30 days of the circumstances or event or of the expiry of the Indemnity Period or such further
time as the Company may allow at his own expense deliver to the Company
i)
full information in writing of the claim
ii)
details of any other insurance relating to the claim
iii) if demanded a statutory declaration of the truth of the claim and of any matter connected
with it
If the Company elects or becomes bound to reinstate or replace any property the Insured shall at his own
expense produce and give to the Company all such plans documents books and information as the
Company may reasonably require the Company shall not be bound to reinstate exactly or completely but
only as circumstances permit and in reasonably sufficient manner and shall not in any case be bound to
expend in respect of any one of the items insured more than the sum insured thereon
A) On the happening of any loss destruction or damage in respect of which a claim is or may be made under
this Policy the Company and every person authorised by the Company may without thereby incurring any
liability and without diminishing the right of the Company to rely upon any conditions of this Policy enter take
or keep possession of the building or premises where the loss destruction or damage has happened and
may take possession of or require to be delivered to them any of the property hereby insured and may keep
possession of and deal with such property for all reasonable purposes and in any reasonable manner This
condition shall be evidence of the leave and licence of the Insured to the Company so to do the Insured or
anyone acting on his behalf shall not comply with the requirements of the Company or shall hinder or
obstruct the Company in doing any of the above-mentioned acts then all benefit under this Policy shall be
forfeited the Insured shall not in any case be entitled to abandon any property to the Company whether
taken possession of by the Company or not
B) No admission offer promise payment or indemnity shall be made or given by or on behalf of the Insured
without the written consent of the Company which shall be entitled to take over and conduct in the name of
the Insured the defence or settlement of any claim or to prosecute any claim in the name of the Insured for
its own benefit and shall have full discretion in the conduct of any proceedings and in the settlement of any
claim
The Insured shall give all such assistance as the Company may require
The Insured shall at the Companys request and expense do and concur in doing and permit to be done all
such acts and things as may be necessary or reasonably required by the Company for the purpose of
enforcing any rights and remedies or of obtaining relief or indemnity from other parties to which the
Company shall be or would become entitled or subrogated upon the Company paying for or making good
any loss under this Policy whether such acts and things shall be or become necessary or required before or
after the Company indemnifies the Insured
Not applicable to Money Personal Accident and Personal Injury (Robbery) Insurance
If at the time of any claim there is any other insurance covering the Insureds interest in the property lost
destroyed or damaged or the same legal liability the Companys liability under this Policy shall be limited to
its rateable proportion of such claim.
If any such other insurance is subject to any condition of average this Policy if not already subject to any
condition of average shall be subject to average in like manner
If any other insurance effected by or on behalf of the Insured is expressed to cover any of the property
hereby insured but is subject to any provision whereby it is excluded from ranking concurrently with this
Policy either in whole or in part or from contributing rateably to the loss destruction or damage the
Companys liability hereunder shall be limited to such proportion of the loss destruction or damage as the
sum hereby insured bears to the value of the property
Not applicable to Liability Personal Accident Personal Injury (Robbery) and Legal Expenses
Insurance
If any difference shall arise as to the amount to be paid under this Policy (liability being otherwise admitted)
such difference shall be referred to an arbitrator to be appointed by the parties in accordance with the
statutory provisions in that behalf for the time being in force Where any difference is by this condition to be
referred to arbitration the making of an award shall be a condition precedent to any right of action against
the Company
Applicable only to Liability Insurance

Every letter claim writ summons and process in connection with the event shall be forwarded to the
Company immediately on receipt The Insured shall also give the Company written notice immediately the
Insured has knowledge of any prosecution or inquest in connection with any occurrence which may give rise
to liability under this Policy
Applicable only to Personal Accident and Personal Injury (Robbery) Insurance

All certificates information and evidence required by the Company shall be furnished free of expense to and
in the form prescribed by the Company The Insured Person shall as often as required submit to medical
examination on behalf of and at the Companys expense in connection with any claim
The Insureds or the Insureds personal representatives receipt shall discharge the Company
The Insured Person or the Insured Persons personal representative shall have no right to claim from or sue
the Company
If the Insured comprises more than one party having an interest in the Insured Person the Benefit shall
represent the total amount payable in respect of that Insured Person for all interests covered by this
insurance
10 Reporting A Claim
Contact N W BROWN INSURANCE BROKERS LTD on 01223 357131 and request the household claims
department or alternatively write to HOUSEHOLD CLAIMS, N W BROWN INSURANCE BROKERS LTD,
RICHMOND HOUSE, 16 20 REGENT STREET, CAMBRIDGE, CB2 1DB
If loss, damage or liability occurs which may result in a claim under this Insurance, the action you must take
depends upon the type of claim
Riot - tell us immediately.
Loss of credit cards - tell the issuing authority immediately and tell us as soon as possible.
Accidental loss outside the home, theft, malicious damage or vandalism - tell the Police immediately and tell
us as soon as possible.
Legal liability for injury or damage - tell us immediately and provide full details in writing as soon as possible,
send us immediately any writ, summons or other legal document served on you or your family.
Any other claims - tell us as soon as possible.
2
You must provide us, at your expense, with all the details and evidence which we ask for concerning the
cause and amount of any damage or injury.
Rights and Responsibilities

3 We may enter any building or caravan where loss or damage has occurred and deal with the salvage but no
property may be abandoned to us.
4 The Insured must not admit, reject or negotiate on any claim without our written consent.
5 We may take over and conduct in the name of the Insured, with complete and exclusive control, the defence or
settlement of any claim.
6 We may also start legal action in the name of the Insured (but at our expense and for our own benefit) to recover
from others, compensation in respect of anything covered by this Insurance.
7 The Insured must give us all the help and information we may need to settle or defend any claim or to start legal
proceedings.
Other Insurances
8 If at the time of any incident which results in a claim under this Insurance, there is any other insurance covering the
same damage or liability or any part of it, we will only pay our rateable proportion of the claim.
Arbitration
9
Where a claim has been accepted under this Insurance but there is disagreement over the amount to be paid, the
matter will be referred to an arbitrator in accordance with the statutory provisions then current. If this happens, an
award must be made by the arbitrator before legal proceedings can be commenced.
Royal & Sun Alliance Insurance plc (No. 93792).

Registered in England and Wales at St Marks Court, Chart Way, Horsham, West Sussex, RH12 1XL.
Authorised and regulated by the Financial Services Authority.
UKC00035B DEC 2007
Cover A: Insurance of the Contents

By Contents we mean household goods and personal
effects which belong to or are the legal responsibility of the
Insured, visitors personal effects up to 250 and deeds and
documents up to 1000.
High Risk Items are television, radio, recording and audio
equipment, jewellery, gold, silver and articles of precious metal,
personal computers, clocks, watches, cameras, furs, pictures,
works of art and curios, stamp, coin and other collections.
When in your home the Contents are insured against loss or
damage by the following causes:
Exclusions
Motor vehicles (other than gardening machinery and pedestrian
controlled vehicles), caravans, trailers, aircraft, hovercraft or boats
or parts or accessories for any of them
Swimming Pool covers
Pets and livestock
Securities of any kind
Property more specifically insured.
The Policyholders Contribution shown below applies to all
causes other than 20.
Exclusions
1 Fire, lightning, explosion or earthquake

2 Storm or flood.
3 Water escaping from fixed water or heating installations,
washing machines or dishwashers.
Oil escaping from a fixed heating installation
4 Riot, civil commotion, strikes or labour disturbances
5 Malicious persons or vandals
6 Theft or attempted theft
7 Subsidence and/or heave of the site on which your home.
4 Loss or damage occurring in Northern Ireland

5 Loss or damage occurring in Northern Ireland.
Loss or damage caused by any of the Insured or by tenants.
6 Loss by deception unless only entry is gained by deception
Loss or damage caused by any of the Insured or by tenants.
Where there is no forcible and violent entry or exit, except where
occupant is inside.
7 Loss or damage resulting from movement of solid floor slabs,
unless the foundations beneath the external walls of your home are
damaged by the same cause and at the same time
Loss or damage resulting from:
- coastal or river erosion
- demolition of or structural alteration or structural repair to your
home
- faulty workmanship or the use of defective materials
8 Falling television or radio aerials, aerial fittings or masts.

9 Falling trees or branches.
10 Collision involving aircraft or aerial devices or anything
dropped from them, vehicles or animals
11 If your house is made uninhabitable by any cause insured
by paragraphs 1-10, we will pay the reasonable additional costs
of comparable accommodation incurred during the period
necessary to restore your house to a habitable condition.
12 Accidental breakage of mirrors, plate glass tops to furniture
and fixed glass in furniture.
13 Accidental damage to televisions, audio, video and computer
equipment.
13a Tenants cover - if you are the tenant of your home, we will
pay for Accidental loss/damage caused by the policyholder(s) to
the landlords contents, fixtures and fittings, greenhouses and
sheds, part of the structure, decorations, of your home that you
are responsible for as a tenant under a tenancy agreement.
14 Accidental damage to Contents not listed in
paragraphs 12 and 13
Paragraph 14 applies only to policies in which the Cover stated in

the Schedule confirms Accidental Damage
B001150A HOME (TENANTS CONTENTS) August 2006
10 Loss or damage caused by domestic pets.

11 Any amount exceeding 20% of the Sum Insured on Contents,
applicable at the time the loss or damage occurred, subject to any
Inflation Protection adjustment.
13 Damage by wear and tear, depreciation, gradually operating

cause, process of cleaning, repair or restoration, mechanical or
electrical breakdown.
Items damaged outside the home.
13a The most we will pay is 5000.00
14 Damage to clothing and contact lenses.

Deterioration of food.
Damage while your house or any part of it is sublet.
Damage by wear and tear, depreciation, insects, vermin,
atmospheric or climatic conditions, gradually operating cause,
process of cleaning, dyeing, repair or restoration, mechanical or
electrical breakdown.
Damage by a cause listed in paragraphs 5, 6 or 7 and
which is specifically excluded in that paragraph
When not in your home, the Contents are insured against:

15 Loss or damage by any cause insured by paragraphs 1-10,
occurring in the open within the boundaries of the land belonging
to your home.
16 Loss or damage by any cause insured by paragraphs 1-10,
occurring while temporarily removed:
A) within the British Isles into any bank, safe deposit occupied
private dwelling or into any building where the Insured is residing
or carrying on business
B) elsewhere within the British Isles.
Exclusions
15 Any amount exceeding 250
17 Accidental loss or damage when in transit by land from your

home, for permanent removal to another home in the British Isles,
by professional removal contractors
17 Loss or damage to china, glass, earthenware and other items of

a brittle nature unless they have been packed for removal by
professional packers.
Property in, or transit to or from, any depository
Any amount exceeding 500 in any one Period of Insurance.
18 Accidental loss of the keys to the external doors of the home,

or to safes or alarms in the home.
Accidental damage to the locks of the external doors to your
home or to safes and alarms in the home.
16 Any amount exceeding 15% of the Sum Insured on Contents

Loss or damage
in any furniture depository
by theft, except where there is forcible and violent entry into or
exit from a building
by collision whilst in transit or on the person
by riot, civil commotion and malicious persons in the Republic of
Ireland
Loss or damage caused by any process of repair or restoration.

The cost of repairing mechanical breakdown.
Claims Settlement
We will pay for the replacement of the lock mechanism or at our option, we will change the locks.
19 Accidental damage to external television satellite
Any amount exceeding 250
receiving equipment permanently fixed to the home
Loss or damage caused by wear and tear, depreciation,
and professionally installed
mechanical or electrical breakdown.
Loss or damage occurring while the house has been left
unfurnished.
Claims Settlement
We will pay the cost of replacement as new (or at our option replace as new) except for items that can be economically repaired where
the cost of repair will be paid.
The Insured is indemnified against liability at law:
20 For damages and/or claimants costs in respect of accidental
bodily injury (including death, disease or illness) or accidental
damage to material property, occurring during any Period of
Insurance incurred:
a) solely as occupier (not as owner) of the home and its land
b) solely in a personal capacity (not as occupier or owner of any
buildings or land)
c) as an employer to an employee.
The limit of indemnity for all damages and claimants costs
resulting from one original cause is:
A) 10,000,000 in respect of accidental bodily injury to
employees under a contract of service to the Insured
and arising out of and in the course of such employment.
B) 5,000,000 in respect of accidental damage to material
property or other accidental bodily injury.
The Company will also pay defence costs and expenses
incurred with the Companys written consent.
The total amount payable for any one cause in respect of:
A) above and or Liability Insurance Section 1 (if Insured) shall not
exceed 10,000,000 inclusive of all defence costs and expenses
incurred with the Companys written consent
B) above and or Home Insurance Covers G and I, and or Liability
Insurance Section 2 (if Insured) shall not exceed 5,000,000.
Paragraph 20 includes indemnity after the Insureds death to
legal personal representatives in respect of liability incurred by
the Insured and covered by the Policy, provided that the legal
personal representatives observe the terms of the Policy so far
as they can apply.
Exclusions
20 Damage to property belonging to or held in trust by or in the
custody or control of any of the Insured.
Injury or damage arising out of the employment profession or
business of any of the Insured.
Injury (except to an employee) or damage arising out of ownership,
possession or use by or on behalf of any of the Insured of
mechanically propelled vehicles (except gardening machinery and
pedestrian controlled vehicles), lifts, caravans, aircraft, hovercraft or
boats (other than hand propelled boats).
Liability assumed by agreement, unless the liability would have
existed without the agreement.
Injury (including death, disease or illness) to any of the Insured.
Liability resulting directly or indirectly from the transmission of any
communicable disease by any of the Insured.
Injury to any employee for which the Insured is required to
arrange motor insurance or security in accordance with any
road traffic legislation within the European Community.
Policyholders Contribution (where applicable) to this Cover as shown in the Schedule

Claims Settlement
Accidental Damage Cover
We will pay the cost of replacement as new, except for
i. household linen and clothing, where a deduction for wear and tear will be made
ii. items that can be economically repaired (including household linen and clothing) where the cost of repair will be paid
iii. deeds and documents where we will pay only the value of the deed or document as stationery and for any expenses incurred in
obtaining a copy of or re-writing the deed or document and re-stamping.
If, at the time of any loss or damage, the Sum Insured on Contents is less than the cost of replacing all the Contents as new (less an
allowance for wear and tear on items of household linen and clothing), we will pay the cost of replacement as new, less a deduction
for wear and tear.
We will not pay for the cost of replacing or repairing any undamaged part of the contents which forms part of a suite or part of a common
design or function when the damage is restricted to a clearly definable area or to a specific part.
The maximum amount payable in respect of any one claim under paragraphs 1-10, 12-14 and 17 is the Sum Insured (less any
Policyholders Contribution), subject to any limit stated in the Schedule
By household linen we mean towels, bed and table linen.
Index Linking
We will adjust the Sum Insured on the Contents and the High Risk Limits monthly as shown in the Schedule. Your annual premium will
be based on the adjusted Sum Insured and Limits.
Covers B and C: Insurance of Personal Possessions

By Personal Possessions we mean valuables, personal effects
and clothing belonging to the Insured or for which the Insured is
legally responsible in or away from the home.
Exclusions
Motor vehicles, pedal cycles, caravans, trailers, aircraft, hovercraft
or boats or parts or accessories on or in any of them.
Pets and livestock.
Securities, documents of any kind, money or credit cards.
Unless specified in the Schedule, china, glass, earthenware and
other items of a brittle nature, household goods, domestic
appliances, contact lenses, camping equipment or musical
instruments or documents of any kind. Damage to external
television satellite receiving equipment.
Property more specifically insured.
On unspecified valuables, personal effects and clothing, the
Policyholders Contribution shown on the schedule.
The property is insured against

Loss or damage within the British Isles and while temporarily
elsewhere in the custody or control of the Insured, provided that
the period for which the Insured is outside the British Isles does
not exceed 60 days in any Period of Insurance. The maximum
amount payable in respect of property taken abroad shall be the
limit shown in your schedule.
Exclusions
Items stolen from a vehicle unless in a locked glove or luggage
compartment and concealed from sight.
Loss by deception unless only entry to the home is gained by
deception.
Loss or damage caused by wear and tear, depreciation, insects,
vermin, atmospheric or climatic conditions, gradually operating
cause, process or cleaning, dyeing, repair, alteration, restoration,
mechanical or electrical breakdown, delay, confiscation or detention
by order of the Government or Public or Police Authority.
Loss or damage by riot or civil commotion outside England,

Scotland, Wales, the Isle of Man or the Channel Islands.
Policyholders Contribution (where applicable) to these Covers as shown in the Schedule
Claims Settlement
We will pay the cost of replacement as new, except for
i. clothing, where a deduction for wear and tear will be made.
ii. items that can be economically repaired (including clothing), where the cost of repair will be paid.
The maximum amount payable in respect of any one claim is the Sum Insured (subject to any Limits) stated in the Schedule.
Index Linking
We will adjust the Sums Insured and the Limit (under Cover B) monthly as shown in the Schedule. Your annual premium will be based
on the adjusted Sums Insured and Limit.
Cover D: Food in your Freezer

By food in your freezer we mean food in your home contained
in a domestic deep freezer cabinet which is not more than 15
years old.
Food in your freezer is insured against:
Loss or damage caused by a rise or fall in temperature.
Exclusions
Loss or damage resulting from the deliberate act of any power
supply authority or the withholding or restricting of power by such
an authority.
Loss or damage caused by riot or civil commotion in Northern
Ireland.
Claims Settlement
We will pay the cost of replacement and, if incurred, the reasonable cost of hiring temporary alternative freezer space. The maximum
amount payable in respect of any one claim is the Sum Insured stated in the Schedule.
Index Linking
We will adjust the Sum Insured monthly as shown in the Schedule. Your annual premium will be based on the adjusted Sum Insured.
Cover E: Personal Money and Credit Cards

By Personal Money we mean money belonging to the
Insured kept and used solely for private; social and
domestic purposes.
Personal Money is insured against:
Loss within the British Isles and while temporarily elsewhere in
the custody or control of the Insured, provided that the period for
which the Insured is outside the British Isles does not exceed 60
days in any Period of Insurance.
The Policyholders Contribution shown below.

Loss due to confiscation, to depreciation in value or to errors or
omissions in receipts, payments or accountancy.
Loss due to riot and civil commotion outside England, Scotland,
Wales, the Isle of Man or the Channel Islands.
Policyholders Contribution applicable to this Cover as shown in the Schedule.
Claims Settlement
We will pay the amount of the money lost. The maximum amount payable in respect of any one claim is 250
By Credit Cards we mean any credit, cheque, bankers or cash
card issued in the British Isles to the Insured.
The insurance is against:
Financial loss resulting from any Credit Card being stolen or
accidentally lost and subsequently used by someone other than
the Insured.
Claims Settlement
We will pay the amount for which the Insured is responsible, provided the Insured has complied with all the terms and
conditions under which the card is issued. The maximum amount payable in respect of any one claim is 500.
Cover F: Your Pedal Cycles

By pedal cycles we mean any pedal cycle including accessories
belonging to the Insured. Value of accessories will be included
within value of cycle on schedule.
Pedal cycles are insured against:

Loss or damage within the British Isles and while temporarily
elsewhere in the custody or control of the Insured, provided that
the period for which the Insured is outside the British Isles does
not exceed 60 days in any Period of Insurance.
Exclusions
Motor-assisted pedal cycles.
The Policyholders Contribution shown below
Exclusions
Theft unless by violent and forcible entry or exit to a building or if
securely locked to an immovable object.
Accessories unless stolen with the pedal cycle.
Loss or damage while being used for racing.
Loss or damage caused by wear and tear, depreciation,
repair or mechanical or electrical breakdown.
Loss or damage caused by riot or civil commotion outside England,
Scotland, Wales, the Isle of Man or the Channel Islands.
Policyholders Contribution applicable to this Cover as shown in the Schedule.
Claims Settlement
We will pay the cost of replacement as new, less a deduction for wear and tear, except for pedal cycles that can be economically
repaired where the cost of repair will be paid.
The maximum amount payable in respect of any one claim for each pedal cycle is as shown in the schedule.
Complaints Procedure
We aim to provide you with a first class service. If we have not delivered the service that you expect or you are
concerned with the service provided, we would like the opportunity to put things right.
Our complaints process
Initially please raise your concerns with your usual business contact.
If your complaint is not resolved or you are not happy with our response and the course of action proposed, you
can progress your complaint to our Customer Relations Office.
A separate investigation will then be carried out in an attempt to resolve your complaint and a final decision
issued. However if resolution is not possible they will issue a response within 8 weeks of your original complaint.
Customer Relations Contact Details
Customer Relations Office
Royal & Sun Alliance Insurance plc
Bowling Mill
Dean Clough Industrial Park
Halifax HX3 5WA
Tel: 0800 1076160
Fax: 01422 325146
e-mail: halifax.customerrelationsoffice@uk.royalsun.com
What to do if you are still not satisfied
If you are still not satisfied Royal & Sun Alliance Insurance plc is regulated by the Financial Services Authority
whose arbitration service is the Financial Ombudsman Service and you may be able to refer your complaint to
them.
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Tel: 0845 0801800
e-mail enquiries@financial-ombudsman.org.uk
web: www.financial-ombudsman.org.uk
Your rights
Your rights as a customer to take legal action remain unaffected by the existence or use of any complaints
procedures referred
to above. However the Financial Ombudsman Service will not adjudicate on any cases where litigation has
commenced
For your protection, telephone calls may be recorded or monitored.
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Accommodation in Wolfson College

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Accommodation in Wolfson College

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A Guide to

Accommodation for Students

Accommodation at Wolfson College

East Court & Toda House

The Western Field

Green and Sustainability Issues

Appendix A: the College site

Appendix B: Room Licences

Accommodation at Wolfson College

Duvet, Pillows, Bed Linen

Couples and Families

Termly licence versus period licence

Dates for Termly licences:

never leave cooking unattended in a kitchen

IT network access and Wi-Fi

Price 5 (double accommodation for a couple)

Price 5 (double accommodation for a couple)

East Court & Toda House

East Court (M, N, O, P staircases)

Rooms 1F, 3, 4F, 6, 7F, 8

Rooms 1-3, 7-8, 11-14

On the ground floor there is a shower room with toilet.

Price 1 (facing West Court)

Price 1 (facing the Western Field)

Price 3 (facing Western Field)

Price 1 (facing the Western Field)

Price 1 (facing the Western Field)

Price 1 (facing the Western Field)

Price 3 (facing back)

Price 3 (facing back)

The Western Field

Price 3 (shared set)

Price 3 (shared set)

Price 3 (shared set)

Price 6 (double flats)

Price 6 (double flats)

Price 6 (double flats)

Price 6 (double flats)

Price 6 (double flats)

Price 6 (double flats)

Kitchen; bathroom with toilet

Each flat comprises a large bedroom and a small bedroom, a

Green and Sustainable Issues

Recycling in your room

For further details on ANUK, visit: www.anuk.org.uk

Appendix A: the College site

Appendix B: Room Licences

ACCOMMODATION LICENCE (Termly Licence)

Date of this Licence

The President and Fellows of Wolfson College in the University of

MICHAELMAS TERM 2014:

4 October 2014 (from 2pm)

6 December 2014 (until 10am)

LENT TERM 2014:

10 January 2015 (from 2pm)

14 March 2015 (until 10am)

EASTER TERM 2014:

18 April 2015 (from 2pm)

13 June 2015 (until 10am)

If the Licensee wishes to terminate this Licence, the Licensee must

Definitions and Interpretation

The Licensee's Obligations

The Licensee agrees with the Owner as follows:

The Owner's Obligations