Partner At-A-Glance

Cisco Smart Net Total Care

Cisco Confidential.

Gain Network Visibility and Increase Your Services Revenue

Features and Benefits
Cisco Smart Net Total Care provides customers
with proactive smart capabilities along with
Ciscos award-winning foundational technical
service capabilities.
Smart Net Total Care gives customers visibility into
their contracts, installed base, and end-of-support
items all managed through a single portal. It
delivers actionable intelligence, personalized
information, and proactive support to better manage
Cisco networks.
Your customers

Improve risk management

Solve problems more quickly

Reduce operating expenses

Increase Your Revenue Opportunities

You add services revenue when you attach Smart
Net Total Care to new product sales. And you
continue your recurring revenue streams with
streamlined renewals making you more profitable,
faster.
Strengthen Your Customer Relationships
Smart Net Total Care reports assure your
customers that their installed base is current and
covered. You can:

Have fact-based discussions with your

customers that strengthen your position as a
trusted advisor

Optimize their contracts and coverage to

meet their changing business demands

What Is the Value to You?

As a trusted partner, your customers can grant you
access to the Smart Net Total Care portal, which
provides you access to actionable intelligence
helping you to build customer relationships and
open up new revenue opportunities. You gain
visibility into gaps in their service contracts. Your
insights will help them determine the best level of
service coverage, plan and budget for technology
changes, and renew and consolidate Cisco service
contracts. Smart Net Total Care gives you an inside
track on new selling opportunities.

With Smart Net Total Care, you offer a support

solution that simplifies your customers installed
base management.

2015 Cisco and/or its affiliates. All rights reserved. For Cisco partner and channel use.

Gain Insights with Reports

Flexible reporting provides a comprehensive view of
installed base data that can be viewed online
through a secure web portal or downloaded for
further analysis.
Smart Net Total Care reports provide
Inventory details
Contracts data
Alerts information
Customizable dashboards create views that contain
just the data needed. Searching, sorting and filtering
capabilities quickly let you focus on the information
you want. Scheduled reports automatically provide
information at regular intervals.

Partner At-A-Glance

Cisco Confidential.

Where Do I Sell It?

Qualifying customer attributes include network size,

Customer insights provided by Smart Net Total

network change, and current contract and device

Care create new opportunities to sell partner-

management processes. Here are some questions

branded value-added serviceswith minimal

to help identify Smart Net Total Care prospects:

investment.

Do you manage a large, dynamic network?

Up-selling your SMARTnet customers to Smart Net

Customers with over 500 Cisco devices, and who

Total Care delivers increased visibility into installed

experience a fair amount of network changes, are

inventory and service contracts.

Table 1 Next Steps

Next Step
Prepare

Identify people in your company

responsible for business development
and services. Potential roles include:
Business executive or owner
Business development manager
Services and practice manager
Ask your Cisco contact for a Smart Net
Total Care presentation.

Plan

Work with your Cisco account team to

develop a plan for your Smart Net Total
Care business.

key candidates.
Do you spend a lot of time tracking alerts or
contracts? Customers who spend too much time
tracking contracts, have long renewal cycles, or
manually reconcile installed base data are good

Suggested Next Steps

Smart Net Total Care brings value to you and your
customers. Realize its value and take the next steps

Description

listed in Table 1 for Smart Net Total Care.

candidates. Customers who have experienced

return materials authorization (RMA) or entitlement
delays can benefit from having device information
easily available when problems arise.

For More Information

Is Smart Net Total Care Right for My

Business?

Cisco provides Smart Net Total Care enablement

As a Cisco Branded Service, Smart Net Total Care

measure your Smart Net Total Care initiatives. To

enables you to take advantage of Ciscos

learn more, review the assets listed in Table 2 and

proprietary support infrastructure and intelligence

contact your Cisco representative.

without an expensive investment of partner

resources. You build an ongoing relationship with

Table 2 Resources
Resource

Available Assets

Partner
Resource
Library

Access partner Smart Net Total Care

assets, including educational videos,
sales tools, and quoting and ordering
information.

assets to help you plan, design, implement, and

Cisco.com

Access customer assets, including

video, data sheet, white papers, and
success stories.

your customers. As a result, recurring service

streams stabilize your business in tough economies
and boost your profitability during growth spurts.

2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other
countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners.
The use of the word partner does not imply a partnership relationship between Cisco and any other company.
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