Professional Documents
Culture Documents
1. INTRODUCTION OF STUDY
1.1 IntroductionISO standards became very popular and they are universally acceptable standards .All most all
countries have adopted ISOstandards and organizations all over the world have obtained
registration of ISO standerds.ISO9000 is applicable to all types of organizations including
manufacturers of different types of products ,software developers ,service providers like banks
,insurance ,transport services, hospital ,hostels etc. In 2000, the ISO 9000 standards were revised
with significant in order to enhance their effectiveness.
As quality become a major focus & business throughout the world ,various organization
developstandard& guidelines in crop to standardizes quality requirement a specialized enemy for
standardization was from by the name of international organization for standardization. It
adopted a series of written quality standards. In 1987 these are called, ISO 9000 standards .they
were revised in 1994.the standards are now recognize by over 100 countries including
India&Japan the purpose of establishing such standards is to improve international trade all over
the world meeting ISO 9000 standards is becoming a necessity for international competitiveness
the standards are applicable to all type of manufacturing & service industries. This is study of the
project include two companies i.e. one is service industry & second is manufacturing industry
.the excel InfoTech company is a service industry & the pranav agro industriesltd. company
is manufacturing industry. The excel InfoTech is computer educational services provide&pranav
agro industries manufacture of production in oil & agricultural products. These two companies
are having ISOcertification i.e. ISO 9001:2008 & 9001:2008 respectively.
The ISO 9000 certificate assures that quality products are manufacturing or quality
services are provided. Thus, ISO 9000 is a segment of international standards of quality
management &quality assurance important to international business. TheISO 9000 standards
requires third party audits to be performed for getting the certificates.ISO9000 standards
basically to declare what they are doing to ensure quality, follow strictly what exactly they have
declare and document & prove what have declared to do.
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1.3 Objectives of the study:1. To study the needs & importance of ISO certification.
2. To study the advantages of ISO certification.
3. To study the process of acquiring ISO certification in both service & manufacturing
industry .
4. To study documents needed for acquiring ISO certification.
5. To study how to maintain quality of business using ISO certification.
6. To study types of ISO certification.
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managers respectively
QuestionnaireIn this Questionnaire were prepared andquestions are set designed from for the
analyze the data.
B. Secondary data
These data are those which have been passed through statically process .this data for
this study already available in firms internal recorded, company official websites.
1. TOTAL QUALITY management book
2. Internet &companysofficialswebsite
1.5 Scope of the study :1. The study of the project of ISO standard is limited to the Excel InfoTech &Pranav agro
industries ltd. This two companies only.
2. It is limited only ISO 2001:2008&9001:2008 only.
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1.6 Significance of the study:1. This is study of ISO standards controls quality of products or improves quality of
services.
2. Due to this study the customer prefers ISO certified company.
3. This study helps to use ISO standards to competitors use ISO standard to prove their
4.
5.
6.
7.
superiority.
This study helps to control documents & data for ISO certification.
This study helps organization to control the process of the organization.
This study of ISO standard the companies can improve their internal quality audit.
This study is to understand the ISO benefits to different organization for their
development.
1.7 Limitations:1.
2.
3.
4.
2. INTRODUCTION OF ORGANIZATION
2.1Company profile
2.1.1 Manufacturing Company
Company Name- Pranav Agro Industries ltd.
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1.3 Awards & recognitionIn recognition of the consistent performance PAIL has been receiving accolades from various
quarters. The company that had a humble beginning has now grown to become one of the leading
players in the industry.
In todays changing corporate & competitive environment we must look forward to new steps
ahead to surface once again as the leading agro group in the industry.
Training policyPRANAV AGRO INDUSTRIES LTD.identifies personnel training needs, provides required
training & evaluates the effectiveness of the training provided
1.4 DEPARTMENTS11 TO 12 departments of PRANAV AGRO INDUSTRIES LTD. Companies .they are1. Animal feed manufacturing unit
2. Solvent extraction plant.
3. Packing section
4. Research & development department
5. Quality control department
6. Refinery production unit
7. Agri input production unit
8. Vermin compost production unit
9. Cement manufacturing unit
10. Accounts departments
11. Stores departments
12. HR departments
1.4
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Organization structure
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g
E
r
D
o
u
F
p
e
e
h
d
e
a
d
B. SERVICE INDUSTRYEXCEL ENFOTECH COMPANY is an ISO 2001:2008 certified company. This company
provided many computer educational curses, like CCC [Course on computer concept,
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tally, typing & other courses of computer &agrichitechure designing training also
provided in this company
1.4 BRIEF HISTORY OF THIS COMPANYTHE EXCEL ENFOTECH was started in2007 .this company many educational
&taxation training services also provided. This company was newly started in 8 years
only .so history of this companies not more.
3. Theoretical Background
3.1 IntroductionThe international organization for standardization (ISO) was founded in 1946 in Geneva,
Switzerland. The objective of this origination is to promote the development of international
standards to facilitate free exchange of goods & services across the globe.Organisations
competing in international business, which would like to expand their business to all parts of
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world, are finding that it is necessary to adopt and adhere to these standards. which were
published in 1987.These standards consisting of ISO 9000, 9001,9004 were intended to provide
guidelines and were developed for use in two party contractual situations and internal
auditing .However , with adoption by the European community and other communities and many
countries insisting ISO as the basic requirement for import of goods and services ISO standards
became very popular and they are universally acceptable standards .All most all countries have
adopted ISO standers and organizations all over the world have obtained registration of ISO
standards.
ISO 9000 is applicable to all types of organizations ,including manufacturers of different
types of products , software developers, service providers like banks, insurance , transport
services, hospital , hotels etc .Thus , it is generic quality management system which can be
adopted by any organization in any part of the world , which can be into any of business . It is an
internationally accepted standard of quality for all business to dealings.
In 2000, the ISO 9000 standards were revised with significant changes from the earlier standards
(standards of 1994) in order to enhance their effectiveness. ISO 9000 defines quality system
standards, based on the premise that certain generic characteristics of management practices can
be standardized , and that a well designed, well implemented, and carefully managed quality
system provides confidence that the outputs will meet customer expectations and
requirements. The ISO 9000 standards are created to meet the following objectives.
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1. Achieve, maintain, and seek to continuously improve product quality and after sales
services in relationship to requirements.
2. Improve the quality of operations to continuously meet customers stakeholders
stated and implied needs
3. Provide confidence to internal management &other employees that quality
requirements are being fulfilled and that improvement is taking place.
4. Provide confidence to customers &other stakeholders that quality requirements are
being achieved in the delivered products.
5. Provide confidence that quality system requirements are fulfilled.
The standards prescribe documentation for all processes affecting quality &ensure compliance
through auditing, which will also lead to continuous improvement.
3.2 BENEFITS OF ISO 9000 CERTIFICATIONOrganizations derive several benefits by implementing ISO 9000 standards. Significant
improvements have b been reported by several organizations from ISO 9000& these results
include higher customer satisfaction,incerased customer retention , better quality of products
&services & increased productivity. Some of the benefits of ISO 9000 are listed below1. Achievement of international standard quality.
2. Higher productivity.
3. Increased customer satisfaction.
4. Higher profitability
5. Higher employee morale
6. Reduction in customer complaints
7. Increased market share
8. Acceptability of the product in other countries ,leading to increased export sales
9. Improved corporate image of the organization
10. Reduced need for inspection
11. Reduced rejection
12. Reduced wastages.
A part from the above benefits, ISO 9000 has resulted in increased use of data as a business
management tool, increased management commitment, more efficient management reviews, &
improved customer communication.
3.3 WHAT IS ISO 9001 CERTIFITCAION?
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ISO 9001 certification is also known as ISO 9001 registration, ISO 9000 registration ,ISO
9001:2008 certification or ISO 9001:2008registration .all of these refer to an independent
certification body attesting that a company s ISO 9001 quality management system meets all
requirements of the ISO 9001:2008standard.typically ,the certification company sends one or
more auditors to perform an initial audit of the quality management system .if no significant gaps
to the ISO 9000 requirements are discovered ,a certificate is issued . The certificate is typically
valid for three years provided that period audits continue to show compliance.
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2 Management responsibility
ISO 9001:2008 places great emphasis on top managements commitment to quality
this section requires a quality policy &quality objectives, & it reinforces the involvement of top
management with customer requirements
This ISO 9001 section also requires top management establish responsibilities &
authorities within the company, including the establishment of an ISO 9000 management
representative
Resources management
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This section of ISO 9001:2008 the requirement for a company to determine &provide, in a
timely manner, resources (for e.g. equipment, facilities, etc.)Needed to implement &improve the
process of the ISO 9001 quality management system to address customer satisfaction. This
section also includes requirements for a employee training, as well as for the physical facilities
&the work environment
4
Product realization
The ISO 9001:2008 standard defines product realization as that sequence of process &sub
process required to achieve the product. This is how your product is designed, product, tested,
handled, shipped, etc.this selection also applies to service providers. Emphasis is placed on how
the company understands, communicates and actually meets customer requirement. This section
also contents various requirements for the designer of product & for the planning of process,
projects &service.
5
measurement and monitoring activities ,so that the company can immediately identify when not
on trak.mesurement and monitoring activities also includes internal audits and the monitoring of
customer preparation as to whether the company has fulfilled customer requirements .all of this
activities must be defined ,planned and implemented .measuring &monitoring allows the
company to manage by fact ,not by guess.
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EXPLAINED BELOW:
1. ISO 9000:2 000 quality management system (QMS)-fundamentals and vocabulary
discuss the fundamentals concept related to the QMS & provides terminology used in
the other two standards it provides background & establishes definitions of key terms
used in the standards.
2. ISO 9001:2000 QMS requirements are the standard used for registrations by
documenting conformity of the QMS to customers regulatory and organizations own
requirements. This document provides the specific requirements for a quality
management system, to which users must confirm in order to obtain in third party
certification. Requirements state precisely what organization needs to do .the
requirements are organized into four major sections, namely, management
responsibility, resource management, product realization, and measurement, analysis,
and improvement.
ISO 9004 2000 quality management system guidelines for performance improvements provide
guidelines that on organizations can use to establish a QMS focused on improving performance.
These documents provide guidelines to assist organization in improving their quality
management system beyond the minimum requirements in ISO 9000, but do not prescribe any
requirements that must be followed.
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3. Terms and definitions for the purpose of this standard ,the terms and definitions given
in 9000:2000 apply. in addition the supply chain is defined as:
Supplier ----------- organization-------------customer.
4. Quality management systemsI.
General requirements- the organization shall establish, document,
II.
Management responsibilitiesI.
II.
III.
IV.
V.
VI.
6
III.
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IV.
7.
Product realizationI.
II.
Planning of product realization- the organization shall plan and develop processes
needed for product realization.
Customer related process the organization shall also determine requirements specified
III.
IV.
V.
VI.
3.10 Implementation:
The process of implementing ISO 9000 depends on:
The 14 essential steps,
Step 1: top management commitment
The top management should demonstrate a commitment and determination to
implement an ISO quality management systems in the organization without top
management commitement, no quality initiative can be successes. Top management must
be convinced that registration &certification will enable the organization to demonstrate
to its customers a visible commitment to quality .it should realize that a quality
management system would improve overall business efficiency by elimination of
wasteful duplication in management system.
Step 2:establish implementation team
ISO 9000 is implemented by people .the first phase of implementation calls for the
commitment of top management ---the CEO &perhaps a handful of other key people .the
next step is to establish an implementation team & appoint a management representative
(MR) as its coordinator to plan & oversee implementation .its members should include
representatives of all functions of the organizations --- marketing ,design
&development ,planning ,production ,quality control, etc.
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ii.
Results of audits
Customer feedback
Process performance and product conformity
Status of preventive and corrective actions
Follows up actions from previous management reviews
Changes that could affect the quality management system and
Recommendations for improvements
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Certification of ISO 9000 not be and end. Organization should continually seek to improve the
effectiveness &suitability of the quality management system through the use of:
a.
b.
c.
d.
e.
f.
Quality policy
Quality objectives
Audit results
Analysis of data
Corrective & preventive actions
Management review
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Sr no.
Service industry
Manufacturing industry
In 1985
Establishment
In 2007
Product
3
4
5
6
Awareness
Present ISO series
Past ISO series
Documents
Yes
2001:2008
No
a All reports
b System process of the
report is appropriate
a
b
c
Edible oils
Animal feed
Agri inputs
Yes
9001:2008
No
HrA. Organization chart
B. Training schedules
C. Training records
B. Effectiveness study
E. Supplier rating
F. Supplier assessment
Storea
Inward ,outward
registered
Customer satisfaction
feedback
Product development
monitor
Skills
Process
certification
maintained.
Before 6 month-
certification
B.internal audit
a
b
c
ISO maintain
ISO body approach
Per audit
certification
Final audit
C. ISO audit
Getting certification
certification
9 Product improvement
10 Registered place
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Yes
In mumbai
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Yes
ISO certification body
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,kolhapur
11 Advantages for
A. More customer
quality
Minimum errors in work
requirements
organisation
B.clints must
C.work in proper channel for
maintain document
12 Benefits of customer
13 Advantage of supplyer
14 Benefit for supplyer
production
Yes
a Company dont poor
_
_
provided proper
All safety &
requirement fulfillment
16 Facing problems
17 Main focus area
No
Quality training
No
Customer satisfaction & along
Yes
inspection
19 Renovate certification
After 3 years
1stserviewlence
2ndseviewlence
year
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20 Expiry date of
3rd recertification
a Actual 3 years but
9-7-2015
certification
b
valid 1 year
If green logo is not
show the certification
is invalid
No
No
certification
IV.2 INTERPRETATION
Both companies are aware about the ISO CERTIFICATION. Service industrys &Manufacturing
industrys present ISO series is 9001:2008 .They have no past ISO series. These two companies
require different documents .The skills required for ISO Certification is generally same. The
process for getting ISO CERTIFICATION IS generally same in both the companies. The
companies achieved product improvement. The registered office of these companies is at
different places.
The service & manufacturing industries provides the qualitative product/services to the
society. These companies are not facing any problems while acquiring ISO CERTIFICATION.
The main focus area of both the companies is different. In manufacturing industry focus on
customer satisfaction &along with company growth & service industry focus on quality training.
The expiry date of certificate is after three year in both the cases. These companies are not taking
any activities for advanced certification.
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Service company & manufacturing company both are aware about the ISO certification
Service company requires different ISO certification than the manufacturing company
In both companies present ISO certification is from establishment of company
The document required by both companies is different for the ISO certification
In manufacturing company & service industry the requirement & process of ISO
5.2Observation1)
2)
3)
4)
5)
6)
The treatment of customer / clients in both the companies are very good
The working conditions is fulfilled in terms of all facilities
Reception hall in the manufacturing company is very nice
The very good management in both the companies
Water supply is pure & good
Employees & managers communication is good
6.Suggestion& conclusionVI.1 Suggestion1) The companies should undertake the activities for advanced certification in their own
areas.
2) The companies should update their knowledge about the advanced changes in
certification rules/procedures, requirements.
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3) The company should take employees aware about the ISO Certification & its
importance.So that they will work effectively to maintain the particular standard of
product/service.
4) Companies can use ISO CERTIFICATION purpose AS A PROMOTIONAL TOOL to
attract the more customer base.
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VI.2 ConclusionThe research concludes that the service & manufacturing companies generally have the
same requirement of ISO Certification .The ISO certification is very important for both the
companies .Todays competitive world the ISO certification is key factor in promotion of the
company. From this project the researcher gained the detailed information regarding the ISO
certification is service& manufacturing industry.
In spite of having different ISO certification service & manufacturing industry have
little change in skills & document required for gaining ISO certification. But the process for it is
somewhat different
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7. BIBLIOGRAPHY-
1 BOOKS
2-WEBSITE
EXCEL INFOTECH.COM
PRANAVAGROINDUSTIRES.COM
ISOSTANDERDS.COM
SEARCH ENGINE
GOOGLE.COM
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