New York City Department

of
Emergency Management
The Emergency Operation Center
New York City Emergency Management

The Emergency Operations Center serves as the major coordination and

control point for all counter - disaster efforts, and at times, for planned
events. (New Years Eve, United Nations, Fleet Week)

The facility provides an environment that allows the six primary functions of
an emergency operation center to perform adequately. (see E.L. Quarantelli,
Disaster Research Center)
9-11-01

7 World Trade
Function 1: Coordination

• Coordinating all entities (government and non-government) to focus

on response and agent generated demands that will successfully lessen and/or
eliminate the impact of the event.

Agent-generated demands occur during a particular event. A flood event

would demand resource such as sand and sand bags. During the WTC attack
specialized equipment with relevant special personnel was in high demand.

Response-generated demands derive from the response operations to the

event such as logistics (supportive / service).

The emergency manager, through the various agencies, must constantly

assess the threat / impact from the event via damage assessment, and,
marshal necessary resources.
Function 1: Coordination cont.

• The Department of Emergency

Management must assure that all the
responding organizations work together and
understand each others
authority and responsibility.

• Deals with the implementation issues

and timely mobilization
problems.
 Field Operations - Command Bus

? Coordination point, on West Street, north

of the attack site, was immediately setup to
conducted field operations while an OEM
‘role-call’ was performed for any missing
members, and, to muster all available OEM
staff.

? A temporary point for interagency

meetings while an ad-hoc EOC was being
developed at the NYPD Academy.
Floor diagram of World Trade Center 7 EOC
 Watch Command

? 24x7 Operation
? Responsible for monitoring:
? City radio frequencies

? Local and National News

? Weather

? Maintains inter-agency radio frequency

(ALERT)
Activating the EOC

Only the Mayor or Director of OEM may order the activation of the
EOC at the onset of an actual, impending, or potential emergency

EOC Activation Levels

? Limited
? Key EOC Agency liaisons

? Full
? All City agencies and appropriate Federal, State, and private
entities
? Initiated for emergencies or events that require utilization of all
the City’s resources
The Podium

Podium Manager
Logistics Team
Health & Medical
Human Services &
People with Special Needs
Recovery
Infrastructure
FEMA
SEMO
 The Structure of the Emergency Operation Center

? Utilities ? Human Services

? Infrastructure ? Health & Medical
? Public Safety ? Government
? Transportation ? Administrative
? Joint Information
Pier 92 housed 150 agency representatives in the twelve weeks after the attack:
Federal, State, City, private and non-profit organizations operated side by
side at Pier 92.
– Federal Emergency Management Agency

– NY State Emergency Management Office

– New York City Agencies
– Non-Government Agencies

Over 300 representatives per shift worked within the EOC.

 The Emergency Operation Center – Pier 92
September 14th , 2001
Human Service

Utilities Debri Mngt Law Enforcement Fire EMS ETeam Human Service
Infrastructure Transportation

Joint Info Center Logistics Health & Medical

OEM
Podium

Military Mapping / GIS

 Communicating in the EOC
? Custom communications software E Team / NYCTRAC
Human Services
American Red Cross
Salvation Army
City Harvest
Animal Control / Rescue
ASCPA
Community Assist Unit
Board of Education
City University New York
Human Resource Admin.
New York Cares
Catholic Charities
World Church Services

?Coordinated with the Disaster Assistance Services Center for

families of WTC victims and others displaced by the attacks.
?Volunteer and donations management
?Respite centers for relief workers including
? Special events
? Meals (more than 1.3 million served!)
? Mental health services
Function 2: Policy Decision

• Within the EOC’ s Mayor’s conference room, teleconferencing,

video conferencing or in other conference areas of the EOC, high-level
decisions are made regarding the many facets of the event.

• Incident Action Planning

• Situation Reports OEM SEMO FEMA
Mayor’s Conference Room

Senior level policy discussions

 Health & Medical Policies

? Environmental testing
? Worker and worksite safety
? Coordination of DMATs at the site;
five DMATs in operation
 Economic Recovery to Lower Manhattan
Incident action plans were developed and processed to form and coordinate re-
entry plans for business; and form partnerships with organizations to help the
area recover.
Steady effort to re-open closed areas of WTC area to allow vehicles,pedestrians,
businesses and residents back to the area once they are deemed safe.

Zone boundaries were drawn and adjusted according to:

1. Operational concerns (debris clearance, crane and truck access)
2. Security
3. Safety and Environmental Health
Function 3: Operations Management

A constellation of agent-generated demands vary from agency to agency,

dependant upon that agencies mission and responsibility.

As the event’s time-line lengthens, the change in demands either diminish

or alter, dependant upon that agencies mission and responsibility.

It is the responsibility of the Podium Manager, through the Logistics Team,

to facilitate proper resource management. Resources are identified,
catalogued and disseminated via priority.
Function 4: Information Collection

Situation Reports indicating current actions (vital / ongoing),

resources available, requests for material and/or personnel assets.

At the EOC, information is gathered, analyzed, and disseminated.

Record keeping and accountability

Damage and threat assessments

Security analysis.

Execution of the response; timing and the effect of the decisions ......
for future management; recovery funds.
Function 5: Public Information / Public Information Officer

-Mass media.... The EOC should be the point of contact with all
media to avoid rumors, and to provide ACCURATE information to
assure operational consistency throughout the event. An inaccura te
perception of the risk can create unwarranted problems.
- general public information
- information for the public at risk

PIO ... public information officer

- may be at a location other than the EOC; shares the
responsibility to deliver warnings, evacuations, shelters, etc.
- avoid wrong information.. level of threat i.e
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N ST
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ST

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ST
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 FD
R
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W 18 ST E 18 ST

IRVING PL
W 17 ST E 17 ST

11
W 16 ST E 16 ST N 12 S
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2 AV
W 15 ST E 15 ST E 15 ST
E 14 ST N 11 S
W 14 ST E 14 ST T

UNIVERSITY PL
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4 AV
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NA
FD
LIBERTY ST NL NS AP

ST
A

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LD

ST

AS
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S T
SOUTH END AV

HI
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GO
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S
PINE
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PL
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BATTE T

AD
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W
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ST
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AV

FE
T

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ST
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ST
I
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N ST
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Function 6: Hosting Visitors

VIP’s such as the President of the United States, the governor, a senator,
foreign dignitaries, celebrities, out-of-town emergency managers.
Security Issues
The New York Harbor was shut down by the USCG through their
Vessel Traffic Service.
Port Security Units (PSU) were deployed
to protect pier 90,92,94 and for the
USNS Comfort.
USNS Comfort
NYPD / NYSP / NJSP / Military