RHM Rev 4 Issue Feb 2013

RAMP HANDLING MANUAL
(RHM)
GROUND OPERATIONS

(RHM)
GROUND OPERATIONS
CONTROL COPY
Revision shall be studied and implemented immediatly upon receipt and be inserted on
first opportunity.
Date
: 1 Feb 2013
Revision : No. 04 to Garuda Indonesia Ramp Handling Manual
This Revision letter is replacing the previous revision letter number 03
RHM Revision No. 04 effective from 14 February 2013

No.
Chapter
Page
1
2
3
0.2
0.4
0.6
4
5
Issue
Out
In
1-6
1-6
1
4
4
1
5
5
2
4.5
1-2
10.2.03
Remarks
Updating List of Distribution
Updating List of Effective Pages
Updating Control Page
Removing Standard Ground Time for Narrow
Body Aircraft 40 minutes
Adding no to point (h) Fueling with
Passenger Onboard or (Dis)embarking
Check out all revision to ensure all content updated.

Question in respect to this Revision or Information contained here, shall be
directed to :
Unit Syspro & Authorization_Ground Operations Dept. (OGS)
Operation Center II Bldg 3rd floor_GOC. GA City Area_CGK. BUSH 19120 Indonesia
Ph : +62-21-5501270 jidom : 2571 , Fax: +62-21-5501108
syspro.ogs@garuda-indonesia.com
Complete and return the acknowledgement slip and/or shipdoc and/or e-mail
and/or telex that stated about the this revision has been compiled properly.
Cengkareng, 18 January 2013

SM. Syspro and Authorizations
IMAM ARIEF
i-
Date : 23 Feb 12
Issue : 1
CORPORATE SAFETY POLICY
RHM : i
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INTENTIONALLY LEFT BLANK
Date : 23 Februari 2012

Issue : 1
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CONTROL
0.0.
Preface
PREFACE
This Ramp Handling Manual is produced to provide guidance to those who assigned to
perform operational functions within the scope of ground handling operations of handling
passenger, baggage, cargo and mail, as well as GSE operations, aircraft marshalling and
other business process in the air side of the airport.
This manual shall be implemented in conjunction with Station Manual (SM), Aircraft
Handling Manual (AHM), Basic Operations Manual (BOM)and other related company
manuals, as well as airport local regulation.
The controlled copies of this manual will be distributed to the related Vice Presidents and
Senior Managers, GM Branch Office, all Station Managers. All recipients will be orderly
listed by SM. Syspro & Authorization.
This manual will be subjected to review. The revision will be published by the Syspro &
Authorization Unit.
The Ramp Handling Manual is property of PT. Garuda Indonesia. Promulgations to the third
parties or reproduction of its content in any form and by any means, either wholly or in part,
is strictly prohibited without written permission and authorization from VP. Ground
Operations (JKTOG), except for inspection purposes by competent personnel or authority.
Should there are any inquiries with regard to content(s) and/or missing page(s)/revision(s)
of this manual, please contact to:
Syspro & Authorization Unit ( JKTOGS )
Operation Center II Building, 3rd Floor
Garuda City, Soekarno Hatta International Airport
Cengkareng 19120, Indonesia
P.O. BOX 1004 TNG BUSH
Phone
: 62-21-5501270
Fax.
: 62-21-5501108
SITA address
: JKTGAGA
E-mail
: syspro.ogs@garuda-indonesia.com
Date : 1 Feb 13
Issue : 5
RHM : 0.0
Page : 1
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CONTROL
0.0.
Preface
This Ramp Handling Manual is effective since the signage date.

Jakarta, 18 January 2013
PT. Garuda Indonesia (Persero) Tbk

VP GROUND OPERATIONS
000099
CAPT. TRIYANTO MOEHARSONO
-o0o-
Date : 1 Feb 13
Issue : 5
RHM : 0.0
Page : 2
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0.1.
Table of Content
TABLE OF CONTENT
i
0.
0.0.
0.1.
0.2.
0.3.
0.4.
0.5.
CONTROL
PREFACE
TABLE OF CONTENT
LIST OF DISTRIBUTION
RECORD OF REVISION
LIST OF EFFECTIVE PAGES
INDEXING SYSTEM
1.
1.1.
1.2.
INTRODUCTION
GENERAL
OBJECTIVES
2.
2.1.
2.2.
GLOSSARY OF TERM
TERM OF DEFINITION
ABBREVIATION
3.
3.1.
3.1.1.
3.1.2.
3.1.3.
3.2.
3.2.1.
3.2.2.
3.3.
3.3.1.
3.3.2.
3.4.
3.4.1.
3.4.2.
3.5.
3.5.1.
RAMP HANDLING
RAMP AREA
General
Ramp Requirement
Apron Illustration
BASIC PRINCIPLES
Ramp Handling Basic Principles
Basic Control Principles
RAMP ORGANIZATION
General
Ramp Handling Function
RAMP COORDINATION
Ramp Coordination Flow Chart
Coordination Sheet
AIRLINES CONTROL NETWORK IN THE RAMP SIDE
Airline Control Network Illustration
RAMP ORGANIZATION IN STATION OPERATIONS CONTROL

Date : 234 Feb
Jan 10
12
Issue : 32
3.6.
RHM : 0.1
Page : 1
0.
CONTROL
0.1.
Table of Content
3.7.
3.7.1.
3.7.2.
3.8.
3.8.1.
3.8.2.
3.8.3.
3.8.4.
3.9.
3.9.1.
3.9.2.
3.9.3.
Ramp Activity
Ramp Activity Classification
Ramp Activity Checklist
RAMP PERSONNEL QUALIFICATION REQUIREMENT
Mandatory Training
Optional Training
Experiences
Restriction
RAMP SAFETY
General
Establish Data Working Area Security Protection
Ramp Safety Target
4.
4.1.
4.2.
4.2.1.
4.2.2.
4.2.3.
4.2.4.
4.2.5.
4.2.6.
4.2.7.
4.3.
4.3.1.
4.3.2.
4.3.3.
4.3.4.
4.4.
4.5.
4.5.1.
4.5.2.
STANDARD RAMP HANDLING PROCEDURES

GENERAL
STANDARD RAMP HANDLING PROCEDURES BASED ON SGHA IATA
Marshalling
Parking
Ramp To Flight Deck Communication
Loading/Embarking and Unloading/Disembarking
Starting
Safety Measures
Moving Aircraft
RAMP HANDLING DEPARTURE CHECK LIST
General
Completion Of The Departure Check List Guidelines
The Departure Check List Form
Responsibility
STANDARD RAMP HANDLING REPORT
STANDARD MINIMUM GROUND TIME
Standard Minimum Ground Time Narrow Body (B737)
Standard Minimum Ground Time Wide Body (B747-A330)
5.
5.1.
5.2.
5.2.1.
5.2.2.
STANDARD RAMP HANDLING EQUIPMENT AND OPERATION POSITION

GENERAL
STANDARD RAMP HANDLING EQUIPMENT
Aircraft Servicing Equipment
Aircraft Movement Equipment
Date : 4 Jan 10
Issue : 2
RHM : 0.1
Page : 2
5.2.3.
5.2.4.
5.2.5.
5.2.6.
5.2.7.
5.3.
5.3.1.
5.3.2.
5.3.3.
5.4.
5.4.1.
5.4.2.
5.4.3.
5.5.
5.6.
5.7.
5.7.1.
5.7.2.
5.7.3.
0.
CONTROL
0.1.
Table of Content
Aircraft Loading Equipment

Passenger Handling Equipment
Crew and Staff Equipment
Cabin / Lavatory Service Equipment
Compartment Equipment
BALLAST, COUNTER AND OFFICE EQUIPMENT
Ballast
Counter Equipment
Office Equipment
GROUND SUPPORT EQUIPMENT (GSE)
Technical Handling G.S.E
Station Handling G.S.E
Illustrations
GSE OPERATOR REQUIREMENT
POSITION OPERATION OF LOADING AND SERVICE EQUIPMENT
GROUND HANDLING ACTIVITY
General
Sequence of Ground Handling Activity
Time Margin on Various Activities
6.
6.1.
6.2.
6.3.
6.4.
6.5.
6.5.1.
6.5.2.
6.5.3.
6.5.4.
6.6.
6.6.1.
6.6.2.
6.6.3.
6.6.4.
6.6.5.
6.7.
6.7.1.
6.7.2.
AIRCRAFT LOADING AND UNLOADING

GENERAL
NARROW BODY AIRCRAFT TYPE
WIDE BODY TYPE AIRCRAFT
LOAD DISTRIBUTION
AIRCRAFT LOCATION
Standardization of Terminology
Numbering Holds, Compartment and Sections
Maximum Package Size
Loading Instruction Report
AIRCRAFT LIMITATION
Aircraft Structure Limitations
Running (Linear) Load Limitation
Area Load Limitation
Aircraft Structure Limitations
Heavy and Bulky Items Load
LOADING AND UNLOADING OPERATIONS
Preparations
Compartment / Hold Doors
Date : 4 Jan 10
Issue : 2
RHM : 0.1
Page : 3
0.
CONTROL
0.1.
Table of Content
6.7.3.
6.7.4.
6.7.5.
6.7.6.
Anti Tipping Procedures

Bulk Loading
Offloading Operations
On load Operations
6.8.
6.8.1.
6.8.2.
6.8.3.
6.8.4.
6.8.5.
6.8.6.
6.8.7.
6.9.
6.10.
6.11.
6.11.1.
6.11.2.
SPECIAL LOAD
General
Handling of Special Load
Ties Equipment
Standard Lashing
Built Up boxes of the day old chick on the pallets
Perishables
Incompatibility
VIP/CIP/EXECUTIVE CLASS BAGGAGE LOADING AND UNLOADING
SECURITY ITEM BOX AND BULLET BOX
AIRCRAFT LOADING CHECKLIST
Aircraft Loading Checklist Completion Procedures
Aircraft Loading Checklist Illustrations
7.
7.1.
7.2.
7.2.1.
7.2.2.
7.3.
7.4.
7.5.
7.6.
7.7.
7.7.1.
7.7.2.
7.7.3.
7.8.
RAMP HANDLING FOR PASSENGER

GENERAL
PASSENGER HANDLING PROCEDURES IN THE TARMAC
Passengers Handling Procedures In The Tarmac
Passengers Cabin Access Doors
SPECIAL HANDLING FOR INCAPACITATED PASSENGER
SPECIAL HANDLING DURING RAINY DAY
RAMP TRANSPORT REQUIREMENT
AMBULANCE AND MEDICAL LIFT REQUIREMENT
PASSENGER OFFLOADING SPECIAL PROCEDURES
The Passengers Allowed To Offload With Requirement As Follows
The Baggage Procedures For Offload Passengers Requirement
The Report Procedures For Offload Passengers Requirement
HANDLING PASSENGER IN EMERGENCY EVACUATION PROCEDURES
8.
8.1.
8.2.
8.3.
RAMP HANDLING FOR BAGGAGE

GENERAL
BAGGAGE MAKE UP AREA
RAMP CONTROL FOR BAGGAGE HANDLING
Date : 4 Jan 10
Issue : 2
RHM : 0.1
Page : 4
0.
CONTROL
0.1.
Table of Content
8.4.
8.4.1.
8.4.2.
8.4.3.
8.4.4.
8.5.
8.6.
8.7.
8.8.
8.8.1.
8.8.2.
PREVENTION OF AIRCRAFT DAMAGE

Damage To The Aircraft Due To Ground Support Equipment
Damage to an aircraft during Loading Unloading process
Damage to an aircraft due to spillage of Liquids
Damage to GSE equipment
GSE SUPPORT AND HANDLING OF SPECIAL BAGGAGE
RAMP BAGGAGE TRANSPORTATION
OFFLOAD BAGGAGE PROCEDURES
BAGGAGE MAKE UP CHECK LIST
Baggage Make Up Completion Procedures
Baggage Make Up Illustrations
9.
9.1.
9.2.
9.3.
9.4.
9.5.
9.6.
9.7.
9.8.
9.8.1.
9.8.2.
RAMP HANDLING FOR CARGO / MAIL

GENERAL
CARGO / MAIL MAKE UP AREA
LOADING UNLOADING IN THE AIRCRAFT
CARGO / MAIL HANDLING IN THE TARMAC AREA
GSE SUPPORT FOR SPECIAL CARGO
RAMP TRANSPORTATION FOR CARGO / MAIL
OFFLOAD CARGO / MAIL PROCEDURES
CARGO / MAIL BUILD UP CHECK LIST
Cargo / Mail Build Up Checklist Completion Procedures
Cargo / Mail BUILD UP Checklist Illustrations
10.
10.1.
10.1.1.
10.1.2.
10.1.3.
10.1.4.
10.1.5.
10.1.6.
10.2.
10.2.1.
10.2.2.
10.3.
10.3.1.
10.3.2.
UNIT LOAD DEVICES (ULD), FUELING, SERVICE AND CATERING HANDLING

UNIT LOAD DEVICES (ULD)
General
Load Category Code
Aircraft ULD Maximum List
ULD(s) Illustration
ULD Control Management
ULD Bulk Weighing and Stowage
REFUELING PROCEDURES
Before process fueling, this procedure shall apply
Fueling in Progress
CLEANING SERVICE
Aircraft Interior Cleaning Included
Exterior Cleaning Included
Date : 4 Jan 10
RHM : 0.1
Issue : 2
Page : 5
0.
CONTROL
0.1.
Table of Content
10.3.3.
10.3.4.
10.4.
10.4.1.
10.4.2.
10.4.3.
Toilet Tank Servicing

Potable Water Servicing
CATERING UPLIFT
General
Ramp Activity During Catering Offloading/Loading
Operating of Aircraft Doors
11.
11.1.
11.2.
11.2.1.
11.2.2.
11.2.3.
11.3.
11.3.1.
11.4.
11.5.
11.5.1.
11.6.
11.6.1.
11.6.2.
11.6.3.
DOCUMENTATION, LABELING AND MARKING

GENERAL
TYPE OF DOCUMENT
Aircraft / Ship Document
Flight Document Passenger and Cargo
Ramp Handling Document
TYPE OF LABEL
The Type Of Label That Relate To The Ramp Handling
ULD BULK LOAD STATEMENT
LOADING INSTRUCTION
Illustration of Loading Instruction Report For B747-400
FUELING ORDER FORM
Fuel Order Form Illustration
Delivery Receipt Illustration
Weekly Journal Fuel Uplift Report Illustration
STOWAGE OF FLIGHT BAG AND COMPANY MAIL BAG

Narrow Body Aircraft
Wide Body Aircraft
DELAY AND ABBREVIATION CODES FOR AIRCRAFT MOVEMENT AND
AIRCRAFT HANDLING MESSAGES.
11.8.1. Two-Digits Codes (Numeric) Delay Codes
11.8.2. Abbreviation Codes For Aircraft Movement
11.8.3. Aircraft Handling Messages
11.7.
11.7.1.
11.7.2.
11.8.
12.
12.1.
12.2.
12.3.
12.4.
STANDARD GROUND HANDLING AGREEMENT (SGHA), CHARGES AND

SERVICE LEVEL AGREEMENT (SLA) DOMESTIC
GENERAL
STANDARD GROUND HANDLING AGREEMENT (SGHA)
GROUND HANDLING CHARGES
SERVICE LEVEL AGREEMENT (SLA) FOR DOMESTIC
Date : 4 Jan 10
Issue : 2
RHM : 0.1
Page : 6
0.
CONTROL
0.1.
Table of Content
12.5.
12.6.
GROUND EQUIPMENT AND MAN-HOUR CHARGES

SERVICE DELIVERY STANDARDS
13.
13.1.
13.1.1.
13.1.2.
13.1.3.
13.2.
13.3.
13.4.
13.5.
ROUTE AIR NAVIGATION FACILITIES, LANDING FEE AND OTHER CHARGES

DEFINITION
Route Air Navigation
Landing
Other Charges
ROUTE AIR NAVIGATION FACILITIES CHARGES
LANDING FEE
PARKING FEE
STORAGE CHARGES
14.
GROUND HANDLING PENALTY AND INDEMNITY CHARGES (GHPIC)

DOMESTIC
14.1. GENERAL
14.2. GROUND HANDLING PENALTY AND INDEMNITY CHARGE FORM AND
COMPLETION GUIDANCE
14.3. GHPIC MONTHLY REPORT
14.3.1. General
14.3.2. Report Completion Guidance
14.3.3. Report Illustration
15.
15.1.
15.2.
15.3.
15.4.
15.4.1.
15.4.2.
15.4.3.
15.5.
15.5.1.
15.5.2.
15.5.3.
15.5.4.
APRON MARKINGS AND SIGNS

INTRODUCTION
DEFINITIONS
REQUIREMENTS
CHARACTERISTIC
Specifications
Recommended Colors
Visibility
RECOMMENDATION
Service Road
Stand/Gate Safety Lines
No Parking Areas
Ground Support Equipment Parking Areas
Date : 4 Jan 10
Issue : 2
RHM : 0.1
Page : 7
16.
16.1.
16.1.1.
16.2.
16.2.1.
16.2.2.
0.
CONTROL
0.1.
Table of Content
ATTACHMENTS
GROUND SUPPORT EQUIPMENT
GSE Car
CHECKLIST FORM
General Checklist for Cabin Crew
Station Disturbance Incident Report
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 0.1
Page : 8
0.2.
0.
CONTROL
0.2.
List of Distribution
LIST OF DISTRIBUTION
No.
Manual Holder
Code Unit
Document Number
President & CEO
DZ
GRH.06.01.01
EVP Operations
DO
GRH.06.01.02
EVP Services
DC
GRH.06.01.03
DQ
GRH.06.01.04
DI
GRH.06.01.05
DE
GRH.06.01.06
EVP Strategy Business

Development & Risk Management
EVP Human Capital and Corporate
Affairs
EVP Maintenance & Fleet
Management
EVP Financial Services and CFO
DF
GRH.06.01.07
EVP Marketing and Sales
DN
GRH.06.01.08
VP. Ground Operations
OG
GRH.06.01.09
10
VP. Flight Operation
OF
GRH.06.01.10
11
VP. Operation Support
OS
GRH.06.01.11
12
VP. Corporate Quality, Safety and

Environment Management
DV
GRH.06.01.12
13
VP. Corporate Security
DK
GRH.06.01.13
14
VP. Strategic Management Office
QP
GRH.06.01.14
15
VP. Corporate Secretary
DS
GRH.06.01.15
16
VP. Human Capital Management
ID
GRH.06.01.16
17
VP. Hajj
CH
GRH.06.01.17
18
VP. SBU Garuda Cargo
GF
GRH.06.01.18
19
DA
GRH.06.01.19
20
VP. Internal Audit

VP. Service Planning and
Development
CP
GRH.06.01.20
21
VP. Passenger Service
CS
GRH.06.01.21
4
5
Date : 1 Feb 13
Issue : 5
RHM : 0.2
Page : 1
0.
CONTROL
0.2.
22
VP. Customer Loyalty
CL
GRH.06.01.22
23
MQ
GRH.06.01.23
24
VP. Airworthiness Management

VP. Aircraft Maintenance
Management
ML
GRH.06.01.24
25
VP. Revenue Management
RZ
GRH.06.01.25
26
VP. Marketing
CM
GRH.06.01.26
27
VP. Network Management
CN
GRH.06.01.27
28
VP. Learning and Development
VZ
GRH.06.01.28
29
SM. Line Station
OGL
GRH.06.01.29
30
SM. Syspro and Authorization
OGS
GRH.06.01.30
31
DOP
GRH.06.01.31
32
SM. Operation Standard

SM. Performance Control & Quality
Assurance
DNQ
GRH.06.01.32
33
SM. Aircraft Movement Control
OGM
GRH.06.01.33
34
SM. Flight Dispatch
OGW
GRH.06.01.34
35
Chief Operation Control Center
OCC
GRH.06.01.35
36
SM. Crew Movement Control
OGC
GRH.06.01.36
37
SM. Aircraft Enginering Programe
MQR
GRH.06.01.37
38
SM. Airworthiness Record
MQA
GRH.06.01.38
39
SM. Airworthiness Standard
MQS
GRH.06.01.39
40
SM. Cabin Performance Control
CGKMLC
GRH.06.01.40
41
SM. Operation Enginering
OSE
GRH.06.01.41
42
SM. Station Soekarno Hatta
CGKSM
GRH.06.01.42
43
SM. Service Quality Assurance
DCQ
GRH.06.01.43
44
SM. Aviation Security
DKS
GRH.06.01.44
45
SM. Customer Affair
CSA
GRH.06.01.45
46
SM. Ground Service Delivery
CSG
GRH.06.01.46
Date : 1 Feb 13
Issue : 5
RHM : 0.2
Page : 2
0.
CONTROL
0.2.
47
SM. Service Support & Logistic
DCP
GRH.06.01.47
48
SM. Cargo Quality Assurance
GFQ
GRH.06.01.48
49
SM. Cabin Services
CSB
GRH.06.01.49
50
CGKKI
GRH.06.01.50
51
Mgr. Pre Flight Service Cengkareng

Mgr. Post Flight Service
Cengkareng
CGKKD
GRH.06.01.51
52
Mgr. Station Operation Cengkareng
CGKKO
GRH.06.01.52
53
AMQKK
GRH.06.01.53
BPNKK
GRH.06.01.54
BTJKK
GRH.06.01.55
BDOKK
GRH.06.01.56
57
Station & Service Manager Ambon

Station & Service Manager Balik
Papan
Station & Service Manager Banda
Aceh
Station & Service Manager
Bandung
Banjarmasin
BDJKK
GRH.06.01.57
58
Station & Service Manager Batam
BTHKK
GRH.06.01.58
59
BIKKK
GRH.06.01.59
DPSKK
GRH.06.01.60
DJJKK
GRH.06.01.61
GTOKK
GRH.06.01.62
JOGKK
GRH.06.01.63
LOPKK
GRH.06.01.64
65
Station & Service Manager Biak

Denpasar
Jayapura
Gorontalo
Jogyakarta
Station & Service Manager Lombok
Praya
Makassar
UPGKK
GRH.06.01.65
66
Station & Service Manager Manado
MDCKK
GRH.06.01.66
67
Station & Service Manager Medan
MESKK
GRH.06.01.67
54
55
56
60
61
62
63
64
Date : 1 Feb 13
Issue : 5
RHM : 0.2
Page : 3
68
0.
CONTROL
0.2.
Station & Service Manager Padang

Pekanbaru
Palangka Raya
Palembang
PDGKK
GRH.06.01.68
PKUKK
GRH.06.01.69
PKYKK
GRH.06.01.70
PLMKK
GRH.06.01.71
Station & Service Manager Palu

Pontianak
PLWKK
GRH.06.01.72
PNKKK
GRH.06.01.73
SOCKK
GRH.06.01.74
SRGKK
GRH.06.01.75
SUBKK
GRH.06.01.76
77
Station & Service Manager Solo

Semarang
Surabaya
Station & Service Manager Tanjung
Karang
TKGKK
GRH.06.01.77
78
Station & Service Manager Ternate
TTEKK
GRH.06.01.78
79
Station & Service Manager Timika
TIMKK
GRH.06.01.79
80
Station & Service Manager Kendari
KDIKK
GRH.06.01.80
81
Station & Service Manager Malang
MLGKK
GRH.06.01.81
82
Station & Service Manager Jambi
DJBKK
GRH.06.01.82
83
Station & Service Manager Kupang

Station & Service Manager Pangkal
pinang
KOEKK
GRH.06.01.83
PGKKK
GRH.06.01.84
TRKKK
GRH.06.01.85
BKKKK
GRH.06.01.86
87
Station & Service Manager Tarakan

Bangkok
Station & Service Manager Hong
Kong
HKGKK
GRH.06.01.87
88
Station & Service Manager Jeddah
JEDKK
GRH.06.01.88
89
Station & Service Manager Narita
NRTKK
GRH.06.01.89
69
70
71
72
73
74
75
76
84
85
86
Date : 1 Feb 13
Issue : 5
RHM : 0.2
Page : 4
0.
CONTROL
0.2.
90
Station & Service Manager Osaka
KIXKK
GRH.06.01.90
91
HNDKK
GRH.06.01.91
KULKK
GRH.06.01.92
93
Station & Service Manager Haneda

Station & Service Manager Kuala
Lumpur
Melbourne
MELKK
GRH.06.01.93
94
Station & Service Manager Perth
PERKK
GRH.06.01.94
95
Station & Service Manager Incheon

Singapore
ICNKK
GRH.06.01.95
SINKK
GRH.06.01.96
Station & Service Manager Sydney

Shanghai (Pudong)
SYDKK
GRH.06.01.97
PVGKK
GRH.06.01.98
CANKK
GRH.06.01.99
PEKKK
GRH.06.01.100
AMSKK
GRH.06.01.101
AUHKK
GRH.06.01.102
TPEKK
GRH.06.01.103
92
96
97
98
99
102
Station & Service Manager Canton

Station & Service Manager Beijing
(Peking)
Amsterdam
Station & Service Manager Abu
Dhabi
103
Station & Service Manager Taipei
104
Library Ground Operations
OG
GRH.06.01.104
105
Library Syspro & Authorization
OGS
GRH.06.01.105
100
101
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Record Of Revision
RECORD OF REVISION
Upon receipt of revision, insert revised page, in the Station Manual and enter the
revision number, revision date, date of insertion and name of person incorporating
the revision.
Edition
2010
2010
Revision No.
1
2
Revision Date
04 Jan 2010
23 Feb 2012
Effective Date
06 Jan 2012
7 March 2012
By
OG
OG
2010
13 June 2012
20 Jun 2012
OG
-oOo-
Date : Jun 13th 12

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AIRCRAFT HANDLING MANUAL

BOEING 737 SERIES
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2
SM. SYSPRO & AUTHORIZATION
2
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IMAM ARIEF
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Indexing System
Indexing System
01. Symbols
This Operating Procedures is divided into chapters displayed on the right hand
top corner which then are subdivided into sub-chapters which consist of
paragraphs displayed both on the right hand top corner right below the chapter
and on the right hand bottom corner right above the page.
The page is numbered in relation to sub-chapters.
The symbols mentioned below have the following meaning;
A vertical line in the left margin indicates the revised text on an
amended page. This marking is not used when more than half the page
has been revised.
-oOo- End of paragraphs text.
02. Amendments
Any amendment shall immediately be inserted into the manual consequently
the amended page(s) shall be removed from the manual to keep the manual
always up-to-date and ready for inspection.
03. Page
All kind of new policies issued by the Company related to Ramp Handling
operations which affects immediately to the rules and regulations will be
published in Yellow Pages, generally in a term of 3 (three) months.
-oOo-
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No
2
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DATE
1 Feb 2013
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TITLE
CHAPTER
PAGE
REVISION
Control page
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Page
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Page
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Page
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Page
0.6
0.4
This Ramp Handling Manual (RHM) has been reviewed and meets all applicable
requirements.
Jakarta, 18 February 2013
PT. GARUDA INDONESIA (PERSERO) Tbk.
VP GROUND OPERATIONS
000125
CAPT. TRIYANTO MOEHARSONO
Date : 1 Feb 2013

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Date : 1 Feb 2013

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1.1.
1.
INTRODUCTION
1.1.
General
General
Ramp handling is a detailed description of duties and their relation in a chain of
activities during aircraft handling. Adherence to procedures laid down in this manual
and airport local regulations is essential to achieve a safe, secure. effective and
punctual aircraft turn around.
Compliance with rules and regulations is a necessity to manage a ramp handling
process safely and securely.
To provide smooth handling, the implementation of ramp handling procedures shall
be in harmony with the local operational conditions and regulations.
Deviations from procedures set forth in this manual due to local circumstances are
allowed only under control and responsibility of related Station Manager.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 1.1
Page : 1
1.
INTRODUCTION
1.1.
General
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 1.1
Page : 2
1.2.
1.
INTRODUCTION
1.2.
Objectives
Objectives
Ramp Handling Manual is established in conjunction with the need of specified
guidance in services handling of Passenger, Baggage, Cargo, Mail and Aircraft in
the ramp side.
The following objectives are;
Specified Guidance for Garuda staff and Ground Handling Agent to be
responsible and take care in handling of aircraft, passenger, baggage, cargo,
mail.
Give the staff the right direction and best arrangement decision providing best
service to passenger to achieve customer satisfaction.
Keep good image to customers with empathy and sympathy
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 1.2
Page : 1
1.
INTRODUCTION
1.2.
Objectives
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 1.2
Page : 2
2.1.
2.
GLOSSARY OF TERM
2.1.
Term of Definition
Term of Definition
These definitions have no legal effect and are only for purposes of explanation in
regard with content in this manual.
Agent-Handling
Agent-Ramp
:
:
Aircraft
Configuration
Aircraft
Containerized
Aircraft- HIGH
CAPACITY
Aircraft- SMALL
CAPACITY
Airport-Alternate
Airport-Departure
Airport-Destination
Airport-Movement
Airport Origin
Air Waybill
:
:
:
:
Attendant Cargo
Allowed Traffic Load
Automated Load
Planning
Date : 4 Jan 10
Issue : 2
See Company-Handling
A person who supervises and co-ordinates on the ramp
the task of ground handling for an aircraft departure or
arrival
Planned utilization layout of aircraft interior space
An aircraft of which the cargo compartments are
equipped with a unit load devices conveyance and
restraint system, in order to accommodate aircraft
containers or pallets. This may be either a wide-body or a
narrow-body aircraft.
Designates aircraft types with two aisles in the passenger
cabin. Specially refer to A300, A310, A330, A340, B747,
B767, DC-10, IL86, IL96, L1011, MD-11 Models. A new
generation of wide-bodied aircraft.
Any type of passenger aircraft with 6 seats abreast or
less and a single aisle in the passenger cabin.
Planned alternative en route and destination airports for
a flight.
The airport from which the aircraft last departed, using
the same flight number.
Ultimate intended terminating airport of a flight
See-Airport-Origin/Departure/Destination
The place of Origin/Departure/Destination
The document entitled Air Waybill/Air Consignment
Note made out by or on behalf of the shipper which
evidences the contract between the shipper and
carrier(s) for carriage of goods over routes of the
carrier(s)
Person traveling for the specific purpose of supervising
cargo needing special attention.
The load which can be carried on the aircraft on any one
sector and is the difference between the allowed weight
for take-off and the operating weight.
Load planning performed by an EDP system
RHM : 2.1
Page : 1
Baggage
Baggage-Cabin
Baggage-Checked
Baggage Crew
Baggage-Transfer
Balance Condition
Balance Limits
Ballast
Basic Index
Bay
Boarding
Breaking -Strength
Bulk
Bulkhead
Bulkhead-Stressed
:
:
:
Cabin
Cargo
:
:
Date : 4 Jan 10
Issue : 2
2.
GLOSSARY OF TERM
2.1.
Term of Definition
Which is equivalent the term luggage means such

articles effects and other personal property of a
passenger as are necessary or appropriate for wear, use,
comfort, or convenience in connection with his/her trip.
Unless otherwise specified, it includes both checked and
unchecked baggage
Baggage of which the passenger retain custody (also
known as Hand and/or Unchecked baggage)
(Also known as Registered), is equivalent to the
Registered Luggage means baggage of which the
carrier takes sole custody and for which carrier has
issued a baggage check.
Baggage which is the property of operating crew and
which is separately identified.
Baggage arriving at a point on one flight and continuing
its journey there from another flight within a defined time
limit.
A numeric expression of the position of the centre of
gravity.
The end points forward and aft of the range within the
centre of gravity must lie for safe flight.
Dead load weight carried to achieve a particular balance
condition.
A numerical expression of the centre of gravity of the
aircraft at its basic weight.
A subdivision of a containerized / palletized
compartment. (i.e. unit load device position)
Equivalent to term embarkation means passenger
entering an aircraft.
The breaking strength quoted for a lashing or tie-down
fitting represents the maximum load which an item of
equipment (lashing or lashing point) can sustain without :
Loss in strength due to deformation under repeated
application of load during normal flight conditions; risk of
breakage at 1G
Loading piece by piece
A rigid partition
A Bulkhead which in combination with the aircraft
structure has been designated to restrain load
A compartment where passenger seats is installed
Any goods carried on an aircraft, which are covered by
an Airway Bill
RHM : 2.1
Page : 2
Cargo-Service
Carriers
CENTRE OF
GRAVITY ( C Of G )
Category
Class
Cockpit
Compensation
Company-Handling
Compartment
Conditional
:
:
:
Configuration
Consignment
:
:
Consignment-Note
Container
Crew-Cabin
:
:
:
CREW-FLIGHT Or
COCKPIT
Dangerous Goods
Dead-load
Date : 4 Jan 10
Issue : 2
:
:
2.
GLOSSARY OF TERM
2.1.
Term of Definition
Any goods the property of an airline carried on the

aircraft.
The air carrier issuing the ticket (or Airway Bill) and all air
carriers that carry or undertake to carry passenger and/or
his baggage (or the cargo) there under or to perform any
other services related to such air carriage.
The C of G of an aircraft is the point at which its total
weight may be considered to act as a concentrated force.
The nature of the load
Segregation of passengers according to the facilities and
services offered.
The part of an aircraft from which the crew control the
aircraft.
Compensation given to the customers for his unpleasant
and uncomfortable that cause by deviation of
specification product and performance.
A company/organization appointed by an airline.
A space designated within a hold.
A format element marked C becomes mandatory under
certain circumstances which have to be specified in the
table of format. The element may be omitted if these
circumstances do not prevail.
See Aircraft configuration
Which is equivalent to the term Shipment one or more
pieces of goods accepted by the carrier from one shipper
at one time and at one address, receipted for in one lot
and moving on one air waybill to one consignee at one
destination address.
See Air Waybill
See Unit Load Devices
Persons performing duties on the flight other than in the
cockpit.
Persons operating the flight in the cockpit.
Articles or substances which are capable of posing a
significant risk to health, safety or property when
transported by air and which are classified as such in the
IATA Dangerous Goods Regulations
Baggage, cargo, mail, ballasts and equipment in
compartments not included in dry operating weight of the
aircraft.
RHM : 2.1
Page : 3
Deck
Density
Departure Control
System (DCS)
Destination
EDP System
Empathy
Embarkation
En Route
:
:
Equipment In
Compartment (EIC)
Facilitation (FAL)
Flight
Flight Number
:
:
Floating Pallets
Fuel-Take-Off
Fuel-Trip
Fuelling
Date : 4 Jan 10
Issue : 2
:
:
2.
GLOSSARY OF TERM
2.1.
Term of Definition
A structural floor level. For aircraft having one structural

level only, this floor level shall be referred to as the main
deck. For aircraft having more than one structural floor
level, the different floor levels shall be referred to as
lower deck ,main deck and upper deck , starting from
bottom to top.
The relationship of weight to volume in a unit, i.e. kg per
m3 or kg/m3 (lb per ft3 or lb/ft3)
An automated method of performing check-in, capacity
and load control and dispatch of flights
See Airport Destination
Electronic Data Processing System, i.e. electronic
computer system.
Power of identifying oneself mentally with and so fully
comprehending person or object of contemplation or a
kinds attention and expression of sadness by showing
the feeling of suffering
See Boarding
Equivalent to Through, Movement or point between
point of departure and point of destination.
Equipment which is carried on the aircraft but which is
not manifested and which is not elsewhere included in
the weight composition, such as additional flight kit.
A general term reflecting the action being taken within
the airline industry with governments and other bodies to
reduce cost, simplify procedures and improve formalities.
The operation of an aircraft between two or more points.
The alpha/numerical designator of a flight, prefixed by
two-letter character designator.
A unit load device (ULD), including its load, which is
positioned over at least two pallets positions, and is not
secured by the pallet locking devices of the ULD restraint
system, but is restrained to the aircraft structure by
means of tie-down fittings and lashings.
The amount of fuel onboard less the fuel consumed
before the take-off run.
The amount of fuel planned to be consumed from takeoff to the station of first intended landing.
Fuelling and de-fuelling, aircraft fuel tank calibration,
aircraft fuel flow tests and draining of aircraft tanks
RHM : 2.1
Page : 4
G-Forces
Galley
General Declaration
Hard Copy
Hold
:
:
Igloo-Non-Structural
Index Unit
Injection Water
Interchange
Interface
Interline
Joining
Landing Weight
Lashing
Layout
Left
:
:
:
:
:
:
Load
Date : 4 Jan 10
Issue : 2
2.
GLOSSARY OF TERM
2.1.
Term of Definition
Increase/decrease of gravity forces exerted upon load

during flight. Acceleration or deceleration can cause the
weight of a load to increase or decrease and the change
is expressed in G. Thus 2G would indicate that an item,
or must be, capable of withstanding, double the weight.
The integral part of the aircraft where pantry/catering
material is stored.
A standard document giving certain details about flight
required for aircraft clearance by Government Authorities
in certain countries.
A printed copy of an electronically transmitted text
A space confined by ceiling, floor, walls, and bulkhead
used for carrying load.
A bottomless rigid shall made of fiberglass, metal or
other suitable material, its shape conforms to the
contours of cargo aircraft envelope. It covers the
maximum usable area of an aircraft pallet to which it is
secured during flight. This shall used in combination with
an aircraft pallet and net assembly is known as a nonstructural igloo.
An expression of moment, i.e. weight X lever arm caused
by weight added to the aircraft, in order to establish the C
of G.
Fluid carried on an aircraft to improve the performance of
the aircraft during take-off under certain ambient
conditions.
Transfer between different types of aircraft, or usable on
different types of aircraft, whether owned by the same
carrier or by difference carriers.
A translation functions between a user and a system or
between a user and a number of systems or between two
or more systems.
Transfer from one carrier to another
Boarding or loading at a transit station
See weight
See Tie-Down
See Aircraft Configuration
To be understood as left hand side in the direction of
flight.
Means any item carried in an aircraft other than is
included in the basic operating weight.
RHM : 2.1
Page : 5
2.
GLOSSARY OF TERM
2.1.
Term of Definition
Load-Category
Load Planning
Load Securing
Equipment
Loaded Index
:
:
:
See Category
A part of load control
See Tie-Down Equipment
Load Control
Loading
Loading Instruction
Loading Report
Load Sheet
Mail
Mail-Diplomatic
Mail-Service
:
:
Mandatory
Manifest-Cargo
Manifest-Passenger
Message
Movement
Nets
:
:
Net Section
Net Weight
:
:
An expression of the C of G of an aircraft after it has

been fuelled and/or loaded.
A function to ensure the optimum utilization of the aircraft
capacity and distribution of load as detached by safety
and operational requirements.
Stowing load or ULD on board the aircraft in accordance
with loading instructions
Instruction given by Load Control to the person
responsible for the aircraft loading.
Signed loading instruction with any deviations recorded,
passed back to Load Control for actions as required.
A completed load sheet contains all weight data
pertaining to a particular flight, i.e. the weight of the
aircraft, crew, pantry, fuel, passengers, baggage, cargo
and mail. It is also contains where necessary details of
the distribution of this load in the aircraft.
Goods carried under the term of an international postal
convention.
Government property carried under special agreements.
Correspondence inter- or intra-airline which is carried on
an aircraft under special permission from postal
authorities.
A format element marked M contains information which
forms a fundamental part of the procedures and must
always be included.
A traffic document listing the details of the cargo to be
carried on a flight.
A traffic document listing the names of passengers to be
carried on a flight.
Where quoted it is assumed that the fastest possible
means of sending a message will be used. This refers to
SITA, Telex or data link.
The arrival or departure of an aircraft.
A Network of webbing affixed to an aircraft within its
holds or to an aircraft ULD for the purpose of restraining
a load within the hold or in the ULD
See section
The difference between total weight and the tare weight.
Date : 4 Jan 10
Issue : 2
RHM : 2.1
Page : 6
On-Line
Optional
Pallet-Aircraft
Pantry
Passenger Close
Out Time
Pay Load
:
:
Real-Time
Registration-Aircraft
Restraint
Restriction-Seating
:
:
:
Seating
Seating Condition
Section
:
:
Section-Cabin
Sector
Sympathy
Shipment
Special Load
:
:
Date : 4 Jan 10
Issue : 2
2.
GLOSSARY OF TERM
2.1.
Term of Definition
Within one airline or one system or connected to a

computer system.
A format element marked O may be omitted if not
required by the carriers or by governmental regulations.
Omission of this element is independent of all other
elements and does not have any effect on other
elements.
A platform with a flat under-surface, to standard aircraft
requirements on which goods are assembled and
secured by nets/straps/igloos, and subsequently looked
into the aircraft, to achieve rapid loading/unloading on
compatible aircraft conveying and restraint systems. As
such, it becomes a component of the aircraft loading and
restraint system.
See Pantry Weight.
The time after which further passengers will not be
accepted for carriage on that flight
The weight of passengers, baggage, cargo and mail and
includes both revenues and non-revenue items.
A computer system which processed the input and gives
a response immediately or within second.
A unique alpha/numeric designation for an aircraft
See Tie-Down
The limitations applied to the occupying of certain seats
to achieve a satisfactory balance. Such restricted seats
are not to be occupied during take-off and landing.
The procedure whereby passengers obtain their seats; it
may be free, allocated or selected.
The situation achieved after passengers are seated.
A subdivision of a non-containerized/palletized
compartment, i.e. net section
A division of the cabin into zones for the purpose of
balance.
Equivalent to Leg means the space between two
consecutive scheduled stops on any given flight.
Being simultaneously affected with the same feeling
another
See Consignment
A load which, owing to its nature or value, requires
special attention and treatment during the process of
acceptance, storage, transportation, loading and
unloading.
RHM : 2.1
Page : 7
2.
GLOSSARY OF TERM
2.1.
Term of Definition
Spreader
Station
System
:
:
Take-Off Weight
Tare-Weight
:
:
Tie-Down
Tie-Down
Equipment
Tie-Down- Points
Top-Up
Traffic
Traffic Load
Transfer
:
:
Transit
Transit Flight Or
Through Flight
Transit Station
Airport
Transit Time
Transship
Under-load
Devices, usually boards, on which items of dead load are

placed to distribute the weight of the load over a greater
area to ensure that maximum floor loading limitation are
not exceeded.
The equivalent to term Airport
An automated method, including equipment and
programmers for performing functions like reservations,
weight and balance etc.
See Weight
The weight of an empty unit load devices. It includes all
liners and/or fittings etc, when these are required by the
specification or as registered with IATA.
Equivalent to Restraint /Secure Lash, means the term
used to describe the securing of the bulk-load or part
thereof to fixed restraint points within an aircraft or in
ULD, to conform to restraint and safety requirements.
May comprise any or all of the following items which
have been authorized for use tie-down lashing rings,
straps, webbing, nets, ropes, cable and chains.
Attachment points for the tie-down equipment to secure
load on aircraft and/or ULD
Additional load that may be added because capacity is
still available
The activity of transportation of passengers, baggage,
cargo and mail.
See Pay Load and Allowed Traffic Load
Traffic which arrives on a flight and continues on another
flight of the same airline or another airline within a
defined time limit.
Traffic which arrives on a flight and continues on the
same flight.
A flight transiting one or more airports en route
A scheduled en route stopping place on a flight
:
:
:
Unit Load Device

(ULD)
Unloading
The time an aircraft remains in transit

A direct aircraft to aircraft transfer of ULD and/or its load.
The difference between the allowed traffic load and the
payload (total traffic load)
A unit in which dead-load is bulk loaded and
subsequently loaded as a unit into the aircraft.
Removing load from an aircraft
Date : 4 Jan 10
Issue : 2
RHM : 2.1
Page : 8
Version
Weight
Weight - Basic
Weight - Catering
Weight Dry
Operating
Weight-Landing
Weight-Maximum
Zero Fuel
:
:
Weight-Pantry
Weight-Standard
(Weight)
:
:
Weight- Take-Off
Weight- Zero Fuel
:
:
2.
GLOSSARY OF TERM
2.1.
Term of Definition
The designator used to indicate the aircraft

configuration together with the details of the equipment
carried.
The term weight is used herein in lieu of the correct
technical term mass, in order to conform to standard
industry terminology.
The Basic Empty Weight or Fleet Empty Weight and
includes all fixed equipment, system fluids, unusable fuel
and configuration equipment including galley structure.
Equipment and supplies for in-flight distribution to
passengers and crew.
The Basic Weight plus Operational Items, e.g. crew,
crew baggage, flight equipment and pantry, as per
company specification and is equal to Operational
Empty Weight
Take-off minus trip fuel
The weight limit imposed beyond which an increase in
load must consist entirely of usable fuel and any other
consumable fuel e.g. injection water.
Removable catering equipment
The statistically arrived at weights approved by
government authorities for weight and balance purposes
for items of load regularly carried.
Zero fuel weight plus take-off fuel
Total traffic load plus the dry operating weight.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 2.1
Page : 9
2.
GLOSSARY OF TERM
2.1.
Term of Definition
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 2.1
Page : 10
2.2.
2.
GLOSSARY OF TERM
2.2.
Abbreviation
Abbreviation
The abbreviation be used in this manual have no legal effect and are only for
purposes of explanation in regard with content in this manual.
AA
AD
ATD
ATA
AFL
APB
AVI
ASR
ATFM
APU
:
:
:
:
:
:
:
:
:
:
Actual Arrival
Actual Departure
Actual Time Departure
Actual Time Arrival
Aircraft Flight Log
Actual Passenger Boarding
Live Animal
Air Safety Report
Air Traffic Flow Management
Auxiliary Power Unit
BO
BED
BU
BIG
BAG
BOH
:
:
:
:
:
:
Branch Office
Stretcher Installed
Bulk Compartment
Big cargo
Baggage
Baggage On Hand
CGO
CG
COD
CPM
CLI
CRB
CIP
CRS
:
:
:
:
:
:
:
:
Cargo
Center of Gravity
Cash on Delivery
Container /Pallet Distribution Message
Confirmation Load Information
Crew Baggage
Commercial Importance Person
Computerized Reservation System
DA
DGR
DIP
DPR
DL
DOC
DHC
DOI
DOW
:
:
:
:
:
:
:
:
:
Dispatch Authorization
Dangerous Goods Regulation
Diplomatic Mail
Damage Pilferage Report
Delay
Day Old Chick
Dead Heading Crew
Dry Operating Index
Dry Operating Weight
Date : 4 Jan 10
Issue : 2
RHM : 2.2
Page : 1
2.
GLOSSARY OF TERM
2.2.
Abbreviation
EDP
EIC
ETD
ETA
ET
ECC
:
:
:
:
:
:
Electronic Data Processing

Equipment In Compartment
Estimate Time Departure
Estimate Time Arrival
Electronic Ticketing
Emergency Control Center
FIL
FU
FSM
FADR
FSR
FIDS
FAX
FOD
:
:
:
Undeveloped Film
Fuel Uplift
Flight Service Manager
Flight Attendant Duty Report
Flight Service Report
Flight Information Displays System
Facsimile
Foreign Object Damage
GMT
GFF
GM
GPU
GTC
GSE
GENDEC
:
:
:
:
:
:
Greenwich Mean Time

Garuda Frequent Flyer
General Manager
Ground Power Unit
Ground Turbine Compressor
Ground Support Equipment
General Declaration
HEA
HUM
:
:
Heavy Cargo
Human Remain
ICE
IRREG
:
:
Dry Ice Carbon Dioxide

Irregularity Flight
LIR
LDM
LMC
LPM
LHO
L/S
LT
LST
LEMAC
:
:
:
:
:
:
:
:
:
Loading Instruction Report

Load Distribution Message
Last Minute Changes
Load Planning Message
Living Human Organ
Load sheet
Local Time
Lavatory Service Truck
Leading Edge MAC
MAC
MAG
:
:
Mean Aerodynamic Chord

Magnetized Material
Date : 4 Jan 10
Issue : 2
:
:
:
:
RHM : 2.2
Page : 2
2.
GLOSSARY OF TERM
2.2.
Abbreviation
MAX
MBQ
MZFW
MTOW
MTAW
MLDW
MEDIF
MR
MVT
:
:
:
:
:
:
:
:
:
Maximum
Missing Baggage Questionnaire
Maximum Zero Fuel Weight
Maximum Take Off Weight
Maximum Taxi Weight
Maximum Landing Weight
Medical Information
Medical Report
Aircraft Movement Message
NIL
NI
NOTOC
:
:
:
No Item Loaded /Manifested

Next Information
Notification to Captain
OR
OCC
:
:
Official Receipt
Operation Control Center
PAX
PER
PIC
PIR
PX
PIS
PSC
PV
PBS
PBI
PNR
PNL
:
:
:
:
:
:
:
:
:
:
:
:
Passenger
Perishable Cargo
Pilot in Command / Person In Charge
Property Irregularity Report
Passenger (only in MVT)
Passenger Information Sheet
Passenger Service Charges
Payment Voucher
Passenger Booking Status
Passenger Boarding Information
Passenger Name Record
Passenger Name List
RCL
REX
RF
RFL
RFS
RMD
RNG
ROP
ROX
RPB
RPG
RRW
:
:
:
:
:
:
:
:
:
:
:
:
Cryogenic Liquids
Explosives
Remaining Fuel (in MVT only)
Flammable Liquids
Flammable Solids
Miscellaneous Dangerous Goods
Non-Flammable Compressed Gas
Oxidizing Peroxide
Oxidizer Material
Poisonous Articles
Poisonous Gas
Radioactive Materials Cat.I White
Date : 4 Jan 10
Issue : 2
RHM : 2.2
Page : 3
2.
GLOSSARY OF TERM
2.2.
Abbreviation
RRY
RT
RTA
RTB
RCCA
:
:
:
:
:
Radioactive Materials Cat.II/III/Yellow

Route in used (in MVT only)
Returned To Apron
Returned To Based
Route Capacity Control Advisory
SI
SOB
SAL
SLS
SOC
SOM
SCM
STA
STD
SR
SG
:
:
:
:
:
:
:
:
:
:
:
Supplementary Information
Sales On Board
Seat Available List
Statistic Load Summary
Seat Occupied by Cargo , Baggage or Mail
Seat Occupied Message
Stock Control Message
Standard Time of Arrival
Standard Time of Departure
Service Report
Specific Gravity
TX
TR
:
:
Telex
Trip Report (Flight Crew)
UTC
UM
ULD
UCM
:
:
:
:
Universal Time Coordinate

Unaccompanied Minor
Unit Load Device
ULD Control Message
VAL
VIP
:
:
Valuable Goods
Very Important Person
WST
WCHR
WCHC
:
:
:
Water Service Truck

Wheelchair
Wheelchair In Cabin
X
XCR
ZFW
:
:
:
Empty ULD
Extra Operating Crew
Zero Fuel Weight
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 2.2
Page : 4
3.1.
3.
RAMP HANDLING
3.1.
Ramp Area
RAMP AREA
3.1.1. General
The definition of Ramp or Apron is paved area on the airside of the terminal building
where aircraft are maneuvered and parked and where activities associated with the
handling of flight can be performed.
3.1.2. Ramp Requirement
01. Concrete or asphalt foundation and strong enough to accept load of an aircraft
weight.
02. Available space for aircraft parking stands and maneuvered.
03. Available space for GSE traffic vehicle from terminal to apron side v.v.
04. Available space for ULD/GSE storage
05. Available space for ramp car/bus
06. Available service road from terminal to warehouse area
07. The area safety markings are :
a. Service Roads:
Aircraft parking stand/gates:
b. Ramp:
Pedestrian crossing/walkways:
Safety parking position for Passenger Loading Bridge
No Parking areas:
Ground Support Equipment parking areas:
Push-Back Line:
Push-Back Limit Marking
Apron Marking and Signage
Date : 15 Dec 09
Issue : 2
RHM : 3.1
Page : 1
3.
RAMP HANDLING
3.1.
Ramp Area
3.1.3. Apron Illustration
-oOoDate : 15 Dec 09
Issue : 2
RHM : 3.1
Page : 2
3.2.
3.
RAMP HANDLING
3.2.
Basic Principles
BASIC PRINCIPLES
3.2.1. Ramp Handling Basic Principles

There are 3 (three) point basic principles in ramp handling:
01. Safety & Security
02. Regularity
03. Efficiency
3.2.2. Basic Control Principles
Basic control principles shall everyone doing the job in the ramp side i.e.
01. Watch what is going on
02. If it goes wrong
03. Put it right
3.2.3. REMEMBER, DO OR DO NOT IN THE RAMP
REMEMBER
01. You are responsible for your vehicle, check condition of brakes, tires and where
applicable, protective padding or buffering before using the vehicle. Report any
defect to your supervisor immediately
02. Damage, however slight, could have fatal consequences to a pressurized
aircraft. Report any damage to an aircraft immediately to the Ground Engineer
or the Aircraft Captain.
03. Oily or wet surface increase the risk of accident. Oily or wet boots can slip off
pedals and thus causes accident. Keep them clean
04. Never Reverse onto or from an aircraft unless a competent person is available
to guide you (Always use the recognized hand signals)
05. When parking your vehicle, make sure that the wheels are straight, neutral/park
gear engaged, handbrake fully applied and the engine switched off. Only when
the engine power is required for other function, should your vehicle engine be
kept running
06. Vehicle and equipment must not be located where they could hinder access to
the aircraft and obstruct the evacuation of person from the aircraft in an
emergency
07. Never drive within the hazardous area around an aircraft, which has its anticollision beacons flashing. This indicates that its engines are running or about to
be started
08. Always lower high lift vehicles (High loader, Catering Uplift truck) immediately
when servicing has been completed, ensuring that a safety clearance exists
between the vehicle and aircraft before lowering
Date : 4 Jan 10
Issue : 2
RHM : 3.2
Page : 1
3.
RAMP HANDLING
3.2.
Basic Principles
09. Never drive a high lift vehicle with the body elevated
10. Sharp turns with towed equipment should never be made near the aircraft
11. Drive at all times with caution, relating your speed to the prevailing conditions.
Also consider the weather conditions such as rain, snow, ice, fog, frost etc. A
steady and not a hasty attitude is vital to safe vehicle operation on the ramp
12. Do not drive under aircraft wings unless specifically authorized to do so or
position your vehicle too close to the aircraft in case it settles
13. Do not leave your vehicle at the aircraft side in such a position that it impedes
other service, i.e. refueling, engineering, catering, loading/unloading etc
14. Never drive the mobile conveyer belt loaders by means of the hand throttle.
Always ensure that the hand throttle is fully closed before starting the vehicle
15. Stay alert expect the driver ahead of you to brake at any time without warning or
apparent reason
16. Start stopping sooner when you know youll have to stop, slow down gradually.
Dont wait until the last moment, delayed braking is dangerous
17. You have the right of way only when you can see that its safe. You cant count
on the other driver obeying the rules
18. Always check that lights and signals are working before driving
19. Always drive around aircraft in such a direction that the aircraft is always on the
drivers side of the vehicle
20. Aircraft always have the right of way
DO
01. Do obey safety rules
02. Do understand danger spots
03. Do know what causes accidents
04. Do know emergency procedures
05. Do wear personal protective equipment if the job calls for it
06. Do obey speed limit
07. Do give way to moving aircraft
08. Do wear hearing protection in noise hazard areas
09. Do wear personal Airport Pass issued by Airport authority
10. Do give way to passengers
11. Do approach aircraft from the side
12. Do keep a good look-out
13. Do keep clear of the leading and trailing edges of the wing (slats and flaps)
14. Do walk with care near propellers, landing gear doors and thrust reversers
15. Do pick-up litter
16. Do walk with care at aircraft engine intake and exhaust area
Date : 4 Jan 10
Issue : 2
RHM : 3.2
Page : 2
3.
RAMP HANDLING
3.2.
Basic Principles
DO NOT
01. Do not drive any ramp equipment unless they have been trained and authorized
to operate it
02. Do not carry anyone on ramp equipment unless there is a proper seat for them
to sit upon
03. Do not position ramp equipment onto an aircraft unless there is a guide man
04. Do not leave ramp equipment unattended with the engine running
05. Do not use ramp equipment for purposes other than that for which it is designed
06. Do not drive behind aircraft with engines running
07. Do not drive on taxiways
08. Do not drive under aircraft wings
09. Do not litter on the ramp
10. Do not smoke on the airside
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 3.2
Page : 3
3.
RAMP HANDLING
3.2.
Basic Principles
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 3.2
Page : 4
3.3.
3.
RAMP HANDLING
3.3.
Ramp Organization
RAMP ORGANIZATION
3.3.1. General
In general condition, a ramp handling unit is under a Departure Control unit at
station organization level, and / or under Station Manager or Assistant Manager
direct supervision.
3.3.2. Ramp Handling Function
Beside the prime function of the ramp handling that shall control all activity handling
of the passenger, baggage, cargo, mail and aircraft, the ramp handling staff shall
make good coordination among unit concern include third parties unit i.e.:
01. Fuel supplier Department
02. Caterer Company
03. Air traffic control unit
04. Ground handling agent
05. Customs, Immigration and Quarantine (CIQ) Department.
06. Aircraft Maintenance Unit
07. AMC (Aircraft Movement Control) unit
08. Airport Security
As well as coordination between station unit such as: Crew Dispatch, Load control,
catering control, passenger, baggage, cargo and mail handling.
Establishing a coordination and communication among unit concern in the ramp
side shall be done by "two way communication paradigm.
Professional ramp handling will be providing significant contribution in achieving
target ON TIME PERFORMANCE
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 3.3
Page : 1
3.
RAMP HANDLING
3.3.
Ramp Organization
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 3.3
Page : 2
3.4.
3.
RAMP HANDLING
3.4.
Ramp Coordination
RAMP COORDINATION
The ramp coordination is a team work joint working together among the units
concern in an activity handling of the aircraft, passengers, baggage and cargo in the
ramp side.
3.4.1. Ramp Coordination Flow Chart
RAMP COORDINATION
AIRPORT AUTHORITY
1. Flight Operation Centre (SENOPEN)
2. Briefing Office
3. Air Traficc Control
4. Meteorological Office
5. AMC-A/C Movement Control
PASSENGER HANDLING
1. Check-in
2. Baggage
3. Boarding Gate
4. Customer Service
MOVEMENT CONTROL
JKTOMGA
DEPARTURE CONTROL
(STATION CONTROL)
FLIGHT OPERATION
1. Flight Planning
2. Crew Briefing
RAMP HANDLING
(Coordination)
CARGO HANDLING
1. Incoming cargo
2. Outgoing Cargo
3. Transit Cargo
GSE & ULD

1. Ground Support Equipment
2. GSE Operator
3. ULD
4. Loading Unloading
MAINTENANCE HANDLING
(CGKMC/MLGA)
THIRD PARTIES
1. Fueler
2. Caterer
3. Cleaning Service
4. Custom
5. Immigration
6. Quarantinee
Primary Two Way Communication

Secondary Two Way Communication
Date : 4 Jan 10
Issue : 2
RHM : 3.4
Page : 1
3.
RAMP HANDLING
3.4.
Ramp Coordination
3.4.2. Coordination Sheet

To create a good coordination sheet there is several reference requirements.
01. Principles of Control Watch, if goes wrong and put it right.
02. Ramp Safety Area, equipment and personnel.
03. Ramp Observation Setting equipment, Setting chock /step etc, Guiding /
Marshalling for GSE and aircraft maneuvering, Obstacles around maneuvering
area, Spot condition of oil leakage and foreign object damage, Working manner
of ramp personnel.
04. Ramp Check List Aircraft status, fueling and maintenance, Cabin cleaning
and setting, Meal uplift, B/C/M Loading, Cockpit and cabin crew, B/C/M delivery,
Loading Instruction, Loading Checklist and sign, NOTOC, LOADSHEET, Flight
Bag. etc
05. Ramp Reminder
a. Boarding time
b. 5 minutes before STD/ETD all CLEAR
c. Equipment removed, DOOR closed and Ready for DEPARTURE
d. Block-off, Towed/Push Back, Engine ON.
06. A coordination of aircraft departure shall comprises;
a. All activities shall start and finish immediately in short time. The quick or
speed up handling is a method in aircraft handling when flight delayed from
origin station or late arrival so the delay time can be eliminated in short
period.
b. Preventive action to avoid delay, monitoring and evaluating the reasons.
c. Monitoring and control of aircraft maneuvering and parking.
d. Monitoring Danger Areas
e. Ensure appropriate position of handling equipment.
f. Monitoring aircraft door operation.
g. Ensure all decision comply with Management Policy.
Date : 4 Jan 10
Issue : 2
RHM : 3.4
Page : 2
3.
RAMP HANDLING
3.4.
Ramp Coordination
07. The Ramp Coordinator

a. Responsibility and Principle
Station Manager / Assistance Manager Operation / SQC Operation / Ramp
Coordinator, or person who had assigned as Ramp Coordinator in title to
stop Ground Support Equipment operation, when there is any potential
hazard to the aircraft and/or person during ramp handling activity in
progress.
Aircraft departure coordination is the main responsibility of the Ramp
Coordinator. The ramp coordinator is recommended as follows:
Always in the ramp side position
Has a full authority to support their job functions.
Has qualification and well trained.
Coordinating with unit concerns.
b. The aircraft on the ground
When aircraft transit or turn around in one station, the ramp coordinator
shall:
Monitor and control ramp activities during aircraft on the ground all
progress report e.g.
- equipment positioning
- passengers embark/disembark
- catering loading/unloading
- fueling
- aircraft service
- aircraft security
- aircraft maintenance
- B/C/M loading/unloading
Have a full authority on the ramp side.
Capable and have authorization on behalf of Departure Control to
decide the time for passengers boarding.
The ramp coordinator shall have coordination sheet as a tools to control
every flight. The purpose usable of the coordination sheet is:
- Reminder what kind of an activities that shall be implemented,
checked and controlled properly.
- As a timer when an activity starting and when finished.
- To reach ON TIME Performance.
- To have a good result in offering a Service Delivery Standard
baggage, cargo and mail to customers.
Date : 4 Jan 10
Issue : 2
RHM : 3.4
Page : 3
3.
RAMP HANDLING
3.4.
Ramp Coordination
08. Ramp Coordination Sheet Illustration
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 3.4
Page : 4
3.5.
3.
RAMP HANDLING
3.5.
Airline Control Network in the Ramp Side
AIRLINES CONTROL NETWORK IN THE RAMP SIDE

The airline control network in the ramp side based on function each of the unit
concern in the ramp side for aircraft handling purpose matters.
Basically the network coordination under operations control unit as a driver in the
ramp handling daily activity.
3.5.1. Airline Control Network Illustration
Flight Movement Control
Maintenance
Control
Departure Control
Catering Control
Load Control
Cargo Control
Passenger Control
Baggage Control
Ramp Coordinator
Main flow of Two Way Information

Other information flows
-oOoDate : 4 Jan 10
Issue : 2
RHM : 3.5
Page : 1
3.
RAMP HANDLING
3.5.
Airline Control Network in the Ramp Side
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 3.5
Page : 2
3.
RAMP HANDLING
3.6. Ramp Organization In Station Operations Control

3.6.
RAMP ORGANIZATION IN STATION OPERATIONS CONTROL

Ramp handling Organization in station operations control illustration;
Ramp Handling
Coordinator
Ramp Handling
Supervisor
Load Master
Loading
Unloading
Staff Loading
Unloading
Operators
Driver
Tracktor Driver
Pax Stair
Conveyor
Ground Support
Equipment (GSE)
Aircraft Towing
Daily Check
Marshalling
ULD
Control
Staff ULD
Control
oOo-
Date : 4 Jan 10
Issue : 2
RHM : 3.6
Page : 1
3.
RAMP HANDLING
3.6. Ramp Organization In Station Operations Control
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 3.6
Page : 2
3.7.
3.
RAMP HANDLING
3.7.
Ramp Activity
RAMP ACTIVITY
According to the conventionally ramp organization scheme, establish that the ramp
position is in the middle of the various handling activity in the ramp side.
The aircraft can be departed on time based on good preparation and planning long
time before execute to dispatch the aircraft.
Beside good preparation, ramp dispatching need a good organization, supervision
also control and shall be done consistently.
Preparation shall be done 2(two) hours before aircraft arrival based on Standard
Time of Arrival (STA) and 3(three) hours before aircraft departure based on
Standard Time of Departure (STD)
The preparation in ramp handling shall consist of following main description:
Aircraft, Crew, Catering, Fuelling, Cleaning, Loading, GSE, Staff,
Passenger, Cargo and Mail etc
External factor such as weather, engine trouble, aircraft late arrival from previous
station for examples can also be contributed flight irregularity consequently the flight
will be delayed.
All ramp activity conduct according to the Aviation Security Procedure
It should be clearly notes that some activities have begun or have taken place
before aircraft block on. Whether other activities take place during the time the
aircraft is on the ground.
The handling of these activities requires manpower with special experience, skills,
training and the use of special equipment.
(See the IATA booklet Principles of Airport Handling for more detailed
explanation).
Date : 4 Jan 10
Issue : 2
RHM : 3.7
Page : 1
3.
RAMP HANDLING
3.7.
Ramp Activity
3.7.1. Ramp Activity Classification

In the field ramp activity may divided into 4(four) activities
01. Interior Activity
a. Cleaning for cockpit compartment and cabin compartment
b. Catering loading and unloading
02. Exterior Activity
a. Loading / unloading
Passenger steps
Catering Loader
Cargo Loader
Unload/load cargo or baggage
Cart and other equipment
b. Cleaning
Cockpit Window
Engine Nacelles
Wings
Aircraft Windows
c. Toilet Servicing
d. Water Servicing
03. Aircraft Handling Activity
a. Marshalling
b. Parking
c. Ground Power Supply
d. Engine Starting
e. Aircraft towing / pushing
f. Fuelling / oil / fluid
g. Cooling
04. Aircraft Maintenance Activity
a. Routine maintenance services
b. Non routine maintenance services
Date : 4 Jan 10
Issue : 2
RHM : 3.7
Page : 2
3.
RAMP HANDLING
3.7.
Ramp Activity
3.7.2. Ramp Activity Check List

The ramp activity checklist is a checklist purpose for control daily activity in the ramp
side while handling an aircraft type narrow body or wide body.
The checklist contained checkpoint activities started since aircraft block on at the
parking stand up to block off.
The ramp-handling checklist shall implement, check, control and completion the
checklist by inserting data of a flight refer to actual time.
The column remark in the checklist shall insert with deviation or irregularity be
happened against the standard time required.
For example:
Aircraft should be block at 12:30 LT actual block 13:15 LT then in the column
remark shall put its note as Late arrival due to Technical or Late check in at previous
station.
After flight departed the ramp staff shall filling the copy of the ramp check list for
documentation and report purpose
NOTE:
The Pilot in Command and Ramp Staff in Charges shall joint together to
approve and signed the data which has been recorded in the ramp activity
checklist form of related flight.
01. Responsibility
The Ramp staff as Ramp Coordinator to be responsible to implement the ramp
activity check list while monitor and control aircraft handling in the ramp side.
Date : 4 Jan 10
Issue : 2
RHM : 3.7
Page : 3
3.
RAMP HANDLING
3.7.
Ramp Activity
02. Ramp Activity Checklist Narrow Body

Based on Standard Ground Time 40 (forty) or 45(forty five) minutes
(reserved)
03. Ramp Activity Checklist Wide Body
Based on Standard Ground Time 60(sixty) minutes
(reserved)
-oOo-
Date : :423
JanFeb
1012
Issue : :2 3
RHM : 3.7
Page : 4
3.
RAMP HANDLING
3.8. Ramp Personnel Qualification Requirement

3.8.
RAMP PERSONNEL QUALIFICATION REQUIREMENT

The ramp personnel qualification requirements are as follows:
3.8.1. Mandatory Training

01. Basic Commercial Course (BCC) Certified
02. Basic Operations Course (BOC) Certified
03. Ramp Handling Course
04. Dangerous Goods Course License (DSKU)
05. TIM (Tanda Ijin Mengemudi)/ Airside Driving License
06. Aviation Security Training for Ramp Officer
3.8.2. Optional Training
a. F.O.O License Holder (DSKU)
b. Loading Master Training
c. Basic Load Control Course
3.8.3. Experiences
Has an experience as a Passenger and Cargo Handling staff at least 6(six) months
3.8.4. Restriction
Ramp Handling Activities, which are classified as hazard risk activities, restricted for
unqualified personnel to do the job.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 3.8
Page : 1
3.
RAMP HANDLING
3.8. Ramp Personnel Qualification Requirement
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 3.8
Page : 2
3.
RAMP HANDLING
3.9. Ramp Safety

3.9.
RAMP SAFETY
3.9.1. General
Safety in aviation is a permanent requirement and its the first commandment
Safety before Schedule. In the air and on the ground, safety is the first rule. Ramp
safety procedures ensure safe handling, so safety procedures should be understood
and always applied on the ramp and work environment.
The concern of safety, being paramount importance in operational should be and
always is present in everyone mind when considering solutions and reaching
decisions.
The safety is a part hereof the management policy and responsibility, under the
good management will be achieving the target in ramp safety and general handling.
The ramp safety is under coordination by airport authority, and the airport authority
establishing regulations for safety reason in the ramp.
The following procedures to be applied to provide ramp safety handling:
01. Monitor activities in the ramp securely.
02. Monitor unauthorized person who expect will be disrupt the aircraft.
03. Make note and report immediately in each irregularity handling.
04. Do precaution measurement to avoid irregularity handling.
05. Handling follow the Procedures
06. Make coordination with Airport Security
07. Read and understood the content of Garuda Aviation Security Program (GASP)
and Emergency Response Plan Manual (ERPM)
3.9.2. Establish Data Working Area Security Protection
01. Compile data of the working area is under control of the Ramp Coordinator.
02. The ramp coordinator shall make a report
03. The Report contains of the Ground Handling Incident /Accident /Damage Report
use Air Safety Report (ASR).
04. Make exchange information about incident or accident through IATA
Organization web site www.iata.org
05. Compliance to the Emergency Response Plan Manual property of PT Garuda
Indonesia.
Date : 4 Jan 10
Issue : 2
RHM : 3.9
Page : 1
3.
RAMP HANDLING
3.9. Ramp Safety

3.9.3. Ramp Safety Target
01. Ramp area
a. Providing sterile area.
b. Passenger and baggage shall be screened
c. Personnel staff ramp shall be controlled and used Special Airport Pass.
d. Security Airport or Security Ground Handling Agent Available.
e. Clear Signage between public area and restricted area
f. Aircraft parking stand shall be controlled securely
g. Cargo and mail passing through security check already.
02. Ground Support Equipment
a. GSE shall control strictly, providing a good maintenance and well trainee
operator personnel.
b. GSE Operator personnel shall compliance and adopt requirement (fitness,
visual acuity, color vision, dept in perception and hearing).
c. Drive slowly the GSE vehicle according airport authority rule and ramp
regulation.
d. GSE vehicles are prohibited to cross the taxi way and embarking /
disembarking passenger area.
e. Drive carefully the cargo / baggage cart / tractor, especially when turning left
or right shall wait a marshalling command.
f. Unserviceable GSE Vehicle/Cart/Passenger Stair etc shall provide clear
mark and put it sign by UNSERVICEABLE or OUT OF SERVICE Label or
Tag and soon as possible send to Maintenance for repair purpose.
g. Be careful while handling ULD/PALLET or CONTAINER from the Dollies or
ULD Rack storage, checked the dollies locks on each side, shall be done
control daily.
h. Do not step or walk on the roller bar of the high loader or dollies.
i. Checked condition of passenger step or stair to avoid passenger slippery.
03. Personnel
The work scope requirement shall meet with this guidance:
a. Staff does not lift the load excessive from their physical strength.
b. To lift the weight shall on the foot and hand with back shoulder upright.
c. Do not use accessories, identification bracelet or ring not recommended.
d. Handling of cargo and mail shall avoid by using metal hook.
e. All loads shall handle with care, do not drop it to avoid, incident, injury to
person, damage on aircraft floor structure, damage on a shipments.
f. Be careful while going up to the aircraft/ cargo compartment from cart or
tractor.
Date : 4 Jan 10
Issue : 2
RHM : 3.9
Page : 2
3.
RAMP HANDLING
3.9. Ramp Safety

g. Handling live animal (snake, dog, cat, monkey, etc) do not put the finger
inside the cage to avoid animal bite.
h. In a very bad weather conditions (e.g. thunderstorm, etc), which does not
allow the whole ramp activities to be proceed, the personnel have to stop
the ramp operation due to safety reasons.
i. Be careful with the own tie shall not be hung up the neck.
j. Pay more attention if found shipment under inadequate packaging, take
preventive action to avoid spill of the content.
k. Use safety shoes.
l. Cargo preparation in the cart shall spread the load evenly as possible with
the heavy item at the bottom.
m. Be careful while attract the transporter to avoid : Hitting the wall, machine
vehicle hit the staff foot, staff falling down from the tractor and dollies failure
to stop etc.
n. Aircraft compartment floor lock to pallet or container, shall avoid slippery and
pressing the foot.
o. Staffs do not use the forklift to go to the aircraft, and do not use forklift/pallet
as transport equipment.
p. Use hearing protection while stand in close position with Jet Engines
Running.
q. Use high visibility vest.
r. Avoid jet blast as far as possible.
04. Aircraft (protection of an aircraft on ground)
The ramp supervisor shall monitor and check following situation and condition:
a. Unauthorized person are not allowed to stand close to the aircraft
b. If found an unauthorized person standing closed to the aircraft, soonest
report to the airport security.
c. The aircraft not permitted to parking without security guardian.
d. Aircraft in empty condition without staff and or crew guardian shall lock and
passenger stairs must be retracted.
e. Aircraft at boarding gate parking position without crew inside shall lock
accordingly.
f. Cabin compartment shall be checked properly before passenger boarding.
g. Aircraft parked overnight shall be adequately illuminated and patrolled by
security guard mobility in continuous monitoring.
h. The aircraft which is remain over night at a certain airport after the
completion of cabin cleaning, purpose for securing the aircraft should be
close by authorize person of ground engineer. (The detail processes refer to
Technical Manual). To avoid disruption from unauthorized person the
Date : 423Jan
103
Feb
Issue : 23
RHM : 3.9
Page : 3
3.
RAMP HANDLING
3.9. Ramp Safety
i.
j.
security guard should be affix the aircraft door with seal. (the detail
processes refer to GASP 8.1.D)
Ensure that aircrafts are secured when personnel are not working on or
around them, with access doors closed and means of access, such stairs,
removed
In emergency condition, aircraft must be guard by police and or airport
security guard.
05. Essential point in handling equipment

a. To places a guide man.
b. To stop once before setting at the aircraft
c. To set the equipment at the aircraft as slowly as possible
d. To assure to set out riggers of the equipment in use
e. To keep clearance between aircraft and equipment in cargo door opening /
closing
oOo-
Date : 4 Jan 10
Issue : 2
RHM : 3.9
Page : 4
4.
STANDARD RAMP HANDLING PROCEDURE
4.1. General
4.1.
GENERAL
The standard ramp handling procedures based on IATA divided into section of the
Standard Ground Handling Agreement under section 6.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 4.1
Page : 1
4.
4.1. Ramp Safety
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 4.1
Page : 2
4.
4.2. Standard Ramp Handling Based On SGHA - IATA

4.2.
STANDARD RAMP HANDLING BASED ON SGHA IATA

Based on SGHA IATA Section 6. Regarding Ramp Handling divided into following
several part hereof;
01. Marshalling
02. Parking
03. Ramp to Flight Deck Communication
04. Loading/Embarking and Unloading/Disembarking
05. Starting
06. Safety Measures
07. Moving of Aircraft
4.2.1. Marshalling
Marshalling procedures shall apply according to International Marshalling
procedures.
Ramp staff shall read and understood all stepping procedures providing instruction
command to the PIC while aircraft already nose in position to parking stand.
Ramp staff shall adopt the procedures and capable to become a marshal while
necessary (qualified and well trained people).
Beside the above, to avoid frequent misunderstanding, considerable confusion
during ground engine operation, hand signal for ground operation may be
established. (Reference BOM.8.0 Ground Operation 8.0.1 Hand Signals for
Ground Operation).
Situation which may require the used of visual hand signals for examples:
High nose level,
Lack of equipment,
Communication Failure,
Thunderstorm
Or, the need for convenience
01. Emergency Signals
The emergency signals are used for following situation;
a. Personnel in Danger (for any reason, reduce thrust and shut down engines)
b. Fire in tailpipe turn engine over with starter
c. Fire in accessory section- shut down engine and evacuate the aircraft.
BOM 8.0.1 page 1 and 2
Date : 4 Jan 10
Issue : 2
RHM : 4.2
Page : 1
4.

02. General Signals
The general signals are used for following situation;
Affirmative Condition satisfactory like OK. THANKS, GOOD, THUMBS UP
etc.
BOM 8.0.1 page 3
03. Engine Operating Signals
The engine operating signals are used for following situation;
Connect External Power Source.
Disconnect External Power Source.
Start engine.
BOM 8.0.1 page 3
04. Shut Down Engine
The shut down engine signals be used in the following situation;
After all require external power supply has already connected (based on
PIC request) then engine should be shut down.
BOM.8.0.1 page 4
4.2.2. Parking
01. Ramp staff shall have knowledge about ramp area and location of the parking
stand.
02. Ramp staff shall have knowledge regarding parking requirement based on each
type of aircraft.
03. Ramp staff shall monitor availability of the wheel chocks.
04. Ramp staff shall monitor landing gear locks pin, engines blanking covers, pitot
covers, surface control locks, tail stands and/or aircraft tethering (mooring).
05. Ramp staff shall control availability of suitable Ground Power Unit (GPU), Air
Condition Unit, GTC if necessary.
06. Two wing man positioned in the left & right wing tip must monitor parking
between two aircraft there, minimum distance between 2 wing tip is 2 meters.
4.2.3. Ramp To Flight Deck Communication
01. Ramp staff shall read and understood all stepping procedures regarding ground
to flight deck communication regulation and procedures.
02. Communication procedures shall apply during establishing communication to
flight deck crew.
03. Ramp staff shall establish a communication to the flight deck crew for others
purposes including emergency condition.
In emergency case in the Aircraft after door closed, the Ramp staff will take action
based on Pilot In Command instruction
Date :: 234 Feb
Jan12
10
Issue :: 3 2
RHM : 4.2
Page : 2
4.

4.2.4. Loading/Embarking and Unloading/Disembarking
01. Ramp staff shall read and understood all stepping Loading/Embarking and
Unloading/Disembarking procedures.
02. Ramp staff shall close monitor during Loading/Embarking and Unloading /
Disembarking process.
03. Ramp staff shall make instruction and report immediately if found irregularity
during loading/embarking and unloading/disembarking process.
04. Ramp staff shall have good knowledge about handling of ULD according to
IATA rule and regulation as well as Garuda Indonesia regulation.
05. Ramp staff shall monitor availability of suitable passengers step, flight deck
step, transport between terminals to aircraft v.v, suitable equipment for loading
unloading, suitable equipment for transport of load between agreed points.
06. Ramp staff shall monitor load, stow and secure special cargo for example: live
animal, perishable, valuable goods, dangerous goods, news film, diplomatic
mail, security item, etc.
07. Ramp staff shall monitor activity of assemble/deliver/receive load, unload from
aircraft, returning lashing materials, loads stow, and secure load in the aircraft.
08. Ramp staff shall monitor redistribute load in aircraft, open secure aircraft holds
doors and secure locks aircraft holds doors.
09. Ramp staff shall monitor refill ballast bags, suitable filled ballast bags.
10. Ramp staff shall monitor and arrange for safeguarding of all loads with special
attention to valuables and vulnerable cargo during loading/unloading and during
transport between aircraft to terminals airport.
4.2.5. Starting
01. Ramp staff may have knowledge about engine starting procedures.
02. Ramp staff shall monitor all necessary GSE need to support irregularity before
and during engine start operation.
03. Ramp staff shall have knowledge requirement of emergency equipment when
engine start operation.
04. Ramp staff shall have knowledge regarding danger/hazard area during engine
start operation.
05. Ramp staff shall monitor and check availability of appropriate unit for provide,
position and remove and operate during engine starting.
4.2.6. Safety Measures
01. Ramp staff shall apply safety and security measures procedures establishing by
Airport Authority and Company.
02. Ramp staff shall check and monitor suitable fire extinguisher equipment and
other protective equipment as required.
03. Ramp staff shall monitor and check availability aircraft security personnel.
Date : 4 Jan 10
Issue : 2
RHM : 4.2
Page : 3
4.

4.2.7. Moving Aircraft
01. Ramp staff shall read and understood all stepping procedures while aircraft
ready to move.
02. Ramp staff shall understood aircraft moving area requirement each type of the
aircraft.
03. Ramp staff shall monitor and check availability and serviceability of suitable
towing bar each type of aircraft and or Towing Car (Push Back Car).
04. Ramp staff shall monitor the moving of the aircraft under its own power.
05. Two wing man positioned in the left & right wing tip must monitor parking
between two aircraft there, minimum distance between 2 wing tip is 2 meters.
Reference to Aircraft Handling Manual (AHM) each type.
oOo-
Date : : 23
4 Jan
Feb10
12
Issue : : 32
RHM : 4.2
Page : 4
4.
4.3. Ramp Handling Departure Checklist

4.3.
RAMP HANDLING DEPARTURE CHECKLIST
4.3.1. General
The Departure Check List is check list for operational use during process ramp
handling every flight both for wide body and narrow body aircraft type.
As application based on Standard Minimum Ground Time mentioned in Station
Manual chapter 4 (four), the Departure Check List is check list that create from
Ramp Activity Check List with significant modification to make it comprehensive and
to avoid different perceptions.
The check list produce in book with carbonized system, one book contain of 50 set
and each set consist of 3 pages with detail as follows
1 (one) original white color for Origin Station (KK File)
Copy 1 light green color for Ground Handling Agent Departure Station File
Copy 2 light blue color for Destination Station (KK File)
The check list is provided and printed by Head Office Services Directorate cq.
Ground Support Unit (JKTCGGA) implemented by Station Support (JKTCGSGA)
and will be distributed to all station Garuda Indonesia Domestic and International.
Date : 4 Jan 10
Issue : 2
RHM : 4.3
Page : 1
4.

4.3.2. Completion Of The Departure Check List Guidelines
NO
1
2
:
:
3
4
:
:
5
6
7
8
9
10
11
12
:
:
:
:
:
:
:
:
13
14
15
16
:
:
17
18
19
Date : 4 Jan 10
Issue : 2
COMPLETION GUIDELINE
Insert with flight number i.e. GA 240
Insert with registration of aircraft i.e. PK-GGO (Type B737 Narrow
Body type aircraft then cross the column of W/B Aircraft ) Note If
operate using the Wide Body then cross the column of N/B Aircraft
Insert Standard Time of Departure i.e. 06:00 Lt.
Insert Estimated Time of Departure incase there is revised schedule
by JKTOMGA. i.e. 07:00 Lt.
Insert Actual Time of Departure i.e. 07:15 Lt
Insert with stretch of flight CGK-JOG
Insert with name of Pilot in Command
Insert delay code i.e. 41
Insert parking stand number i.e. F5
Insert the date operational i.e. 02MAR2006
Insert with X mean the UI* DCS information updating done for STD
Insert with X mark mean the UI* DCS information updating done for
ETD if any revise schedule
Insert with estimate timing after STD or ETD by plus minus standard
time given i.e. STD 06:00 Lt then item nr.1 will be insert 05:20 (due to
STD 06:00 minus 40 minutes due to operate by narrow body aircraft)
etc
Insert with actual time monitoring for all item description i.e. item nr.1
column estimate 05:20 while monitoring actual time found 05:25 etc
Insert with X mark mean that each item checked already
Insert with all remark relate to each item description mention or insert
with urgent telephone etc
Insert irregularity report chronology completely in conjunction with
delay code stated
Insert name of Person in charges (PIC), ID number of staff concern
and sign i.e. JAIMAN/516088
Insert name of Station Manager / Ass.Manager , ID number and sign
of responsibility i.e. NURALIM/515989
RHM : 4.3
Page : 2
4.

4.3.3. The Departure Check List Form
Date : 4 Jan 10
Issue : 2
RHM : 4.3
Page : 3
4.

4.3.4. Responsibility
Station Manager Domestic and International are responsible to monitor the
implementation of the DEPARTURE CHECK LIST in their area of responsibility.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 4.3
Page : 4
4.
4.4. Standard Ramp Handling Report

4.4.
STANDARD RAMP HANDLING REPORT

The following is the standard ramp handling report:
01. Daily Irregularity Report ( Irregularity TELEX REPORT)
02. Monthly Station Performance Journal
03. Weekly Fuel uplift Report
04. Ground Handling Penalty and Indemnity Charges (GHPIC) Daily Report
05. Ground Handling Charge Note (GHCN) Monthly Report
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 4.4
Page : 1
4.
4.4. Standard Ramp Handling Report
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 4.4
Page : 2
4.
4.5. Standard Minimum Ground Time

4.5.
STANDARD GROUND TIME
4.5.1. Standard Ground Time Narrow Body 45 MINUTES
NOTE:
PERMANENT DEVIATION FROM THE ABOVE STANDARD DUE TO LOCAL
CIRCUMSTANCES SHOULD BE REPORTED TO AND APPROVED BY JKTOGLGA
ANY DISCREPANCIES OF THE ABOVE STANDARD SHOULD BE REPORTED TO
JKTOGLGA AT ONCE
Date : 1 Feb 13
Issue : 4
RHM : 4.5
Page : 1
4.
4.5. Standard Minimum Ground Time
4.5.2. Standard Ground Time Wide Body (B747-A330)
Note :
1. Permanent deviation from the above standard due to local circumstances
should be reported to and approved by JKTOGLGA
2. Any discrepancies of the above standard should be reported to JKTOGLGA
at once
oOo-
Date : 1 Feb 13
Issue : 4
RHM : 4.5
Page : 2
5.

AND OPERATION POSITION
5.1. General
5.1.
GENERAL
In general the standard ramp handling equipment has already published by IATA.
Purpose of this manual is to confirm that all operational equipment use for support
the ramp activity is compliance with published regulation.
Basically the ramp handling equipment divided into 6 (six) part of grouping
equipment based on function and purposed of which the equipment to be used.
01. Aircraft Servicing equipment
02. Aircraft Movement equipment
03. Aircraft Loading equipment
04. Passenger handling equipment
05. Crew and staff equipment
06. Equipment for cabin.
All of those supporting equipment known as Ground Support Equipment.
oOo-
Date : 4 Jan 10
Issue : 2
RHM : 5.1
Page : 1
5.

5.1. General
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 5.1
Page : 2
5.

5.2. Standard Ramp Handling Equipment
5.2.
5.2.1. Aircraft Servicing Equipment

GPU (Ground Power Unit)
GTC (Ground Turbine Compressor)Engine Air-start Power Unit
Water Empty /Replenishment Tank
Toilet Emptying
Fuelling Bowser /Metering
Interior Cleaning Van
Air Conditioner
Engineer Van
5.2.2. Aircraft Movement Equipment
Wheel chocks
Intercom headset
Push Back Car /Towing Tractor
Tow Bar
Fire Extinguisher
5.2.3. Aircraft Loading Equipment
ULD Loader
ULD Transporter
Bulk Loader / Conveyor
Tractors
Carts
Fork Lift Truck
Container Dollies
Pallets Dollies
Loading Steps
5.2.4. Passenger Handling Equipment
Passengers Stair, Boarding Bridge (AVIOBRIDGE)
Catering Truck
Incapacitated Passenger Handling Equipment (Wheel Chair, Stretcher Case etc)
Coaches (Inter Runway Buses)
Umbrella
Handy Counter
Ambulift
Date : 4 Jan 10
Issue : 2
RHM : 5.2
Page : 1
5.

5.2. Standard Ramp Handling Equipment
5.2.5. Crew and Staff Equipment
Steps
Ramp vehicles
5.2.6. Cabin / Lavatory Service Equipment
Floor Cover
Vacuum Cleaner
Lavatory Service Car
Fresh water Service Car
Air-conditioner Car
Restraint Device (Hand Cuffing Plastic)
5.2.7. Compartment Equipment
Security Item Box (SIB) and Bullet Box (BB)
Flight Kit
oOo-
Date : 4 Jan 10
Issue : 2
RHM : 5.2
Page : 2
5.

5.3. Ballast, Counter and Office Equipment
5.3.
BALLAST, COUNTER AND OFFICE EQUIPMENT
5.3.1. Ballast
Standard ballast bag
Material (canvas)
Marking
Weight of ballast
Ballast storage
Ballast Movement Information (Telexes)
5.3.2. Counter Equipment
Baggage scale
Cabin Luggage scale
Baggage conveyor
Counter Desk
Bulletin Box
Flower Basket
Candy Basket
Label Baggage
Label Name Tag
Boarding Pass
ADEGA/DCS PC Display
Boarding Pass Printer
Baggage Label Printer
5.3.3. Office Equipment
Type writer
PC
Duplicator
Photocopy Machine
Telex Machine
Telephone
Transceiver Radio HF/VHF Communication
Fire Extinguisher
First Aid Kit
oOo-
Date : 4 Jan 10
Issue : 2
RHM : 5.3
Page : 1
5.

5.3. Ballast, Counter and Office Equipment
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 5.3
Page : 2
5.

5.4. Ground Support Equipment (GSE)
5.4.

Efficient utilization of aircraft is the prime objective of any airline operation today. A
major factor in optimizing the utilization of aircraft is the time required to service it on
the ground.
The ground support equipment manufacture in association with airlines has now
developed equipment to help keep the ground servicing time to a minimum. As a
result, the equipment has become complex in its design and more expensive to
purchase and maintain.
Therefore proper maintenance of ground support equipment has become more
important and must be a priority of any modern airlines in todays competitive world.
Good reliable Ground Support Equipment is essential in achieving efficient aircraft
turnarounds and on time departure. In addition equipment like cycles can be
extended, thereby deferring expensive replacements costs.
The ground support equipment divided into 2 (two) main group based on station
service and technical function.
5.4.1. Technical Handling G.S.E

There are equipments which will be used for maintenance purposes and other
supporting purposes especially in the Garuda Maintenance Facility or Base
Maintenance.
Aircraft Towing Tractor /Push Back Tractor
Ground Power Unit (GPU)
Ground Turbine Compressor (GTC)
Air-conditioning Unit /AC Car
Lavatory Service Truck/ Toilet Truck
Water Service Truck
Fuel Truck
Maintenance Step
Aerial Work Platform
Carpet / Cabin Cleaning Truck
Sweeper Truck
Mobile Crane
Aircraft Washer
Maintenance Truck /Pick up
Fork Lift
Others Maintenance tools /facilities such as;
Date : 4 Jan 10
Issue : 2
RHM : 5.4
Page : 1
5.

Wing jack, nose jack, axle jack, fuselage jack, tow bar, hydraulic test rig etc
5.4.2. Station Handling G.S.E
There are equipments which will be used mainly for station handling purposes such
as passenger, baggage, cargo and mail handling and more activities in the apron of
the airport and cargo warehouse.
Although some equipment are interchangeable or both activities are required the
same equipment, but the differences are only for inventories.
Passenger step /stair
Conveyor belt loader
Containers / Pallets loader for Lower Lobe
Main Deck Loader
Pallet / Container Dollies
Baggage Towing Tractor
Baggage Cart
Container / Pallet Rack
Transfer Apron Bus
Operation Ramp Vehicles
Wheel Chair
Forklift
Other station handling / cargo handling equipment such as Hand Pallet Truck,
Electric Forklift, Pallet Box Stacker Forklift etc.
5.4.3. Illustrations
01. Conveyor Belt Loader
When using belts inside buildings or at the aircraft, maintain proper separation
between articles to avoid jamming and remember that some items should never
be placed on belts (see Carrier restrictions).
Date : 4 Jan 10
Issue : 2
RHM : 5.4
Page : 2
5.

02. Container And Pallet Dolly
Container / Pallet Dolly are a low cart for carrying container / pallets from their
loading bay to the aircraft side. Each dolly has a tow-bar and they can be joined
together to form a train which is towed by a tractor.
The center or total upper party of the container dolly is usually a turntable fitted
with rollers.
This can be turned and locked to suit end or side loading. Rollers in front of and
behind the turntable, or only where a turntable is fitted, assist in end loading and
in transferring a container to/from a dolly. Looks/stops must be set a variety of
positions for the different type of containers.
a. Example of LD3 container dolly
b. Example of LD3 container dolly equipped with LD2 stops
Date : 4 Jan 10
Issue : 2
RHM : 5.4
Page : 3
5.

c. Example of side loading pallet dolly
d. Example of an end loading pallet dolly
Date : 4 Jan 10
Issue : 2
RHM : 5.4
Page : 4
5.

03. Tractor
Drive tractors at a slow, regular speed, and avoid sharp turns, jerks and sudden
stops.
Limit the number of carts or dollies in a train to the maximum specified by airline
or airport regulations.
04. Carts
When cart is used, spread the load as evenly as possible with the heavy items
at the bottom. Do not wedge the light packages between the heavier items.
Date : 4 Jan 10
Issue : 2
RHM : 5.4
Page : 5
5.

05. Transporter
Sometimes at congested airports, space is insufficient to maneuver a train of
pallet or container dollies on to the high loader. The train is then parked at some
distance from the aircraft and a self-propelled transporter is used to bridge the
gap between the individual dollies and high loader. Where the pallet or container
terminal is in close proximity with the high loader the use of the dollies can be
avoided.
The platform is adjustable to allow it to match dolly height, rack height or loader
height. Powered rollers assist in loading and offloading from front and rear end.
There are 1-way, 2-way and 3-way transporter.
Date : 4 Jan 10
Issue : 2
RHM : 5.4
Page : 6
5.

06. Loader
A loader is a mobile lifting device for transferring containers and/or pallets from
their dollies to the aircraft compartment and vice versa. These are various
loaders used which allow lower deck loading, main deck loading or both. Some
loaders allow pallets to be loaded lengthwise into the aircraft compartment.
The single platform loader consists of a lifting platform only. The two platform
loader has a lifting platform and a bridging platform. In its low position the height
of the lifting platform matches the height of the dolly. Powered rollers on the
loader assist in the transfer of the container or pallet from the dolly. The lifting
platform is then raised to line up with the bridging platform. From this position
powered rollers move the load into the aircraft. The bridging platform can be
attached to the aircraft with the use of special fittings. The bridge will then
automatically adjust to any aircraft movement during the loading or unloading
operation.
The two platform system also allows the staging of a container or pallet on the
bridging platform, so that in the meantime the lifting platform can be lowered to
pick up other load units, thereby substantially reducing cycle time.
Date : 4 Jan 10
Issue : 2
RHM : 5.4
Page : 7
5.

07. Forklift And Slave Pallet
When a loader is not available a forklift in combination with a slave pallet can be
used to load or unload pallets and containers. A slave pallet is a frame suitable
for lifting with the tines of a forklift and with rollers and locking gear on its top
surface. The forklift with the slave pallet attached is used in the normal way.
The rollers assist in the loading of the container or pallet on the slave pallet and
its transfer to the aircraft but are not powered. The locks must be engaged
during all fitting and maneuvering to ensure safety to equipment and personnel.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 5.4
Page : 8
5.

5.5. GSE Operator Requirement
5.5.
GSE OPERATOR REQUIREMENT

01. Holding Driving License for specific Vehicle
02. Holding Operator Certificate from DGCA (SKP for Indonesian DGCA)
03. Holding Special Driving License from Airport Authority
oOo-
Date : 23 Feb 2012

Issue : 3
RHM : 5.5
Page : 1
5.

5.5. GSE Operator Requirement
INTENTIONALLY BLANK
Date : 23 Feb 2012

Issue : 3
RHM : 5.5
Page : 2
5.

5.6. Position Operation of Loading and Service
Equipment
5.6.
Position Operation of Loading and Service Equipment
oOoDate : 4 Jan 10
Issue : 2
RHM : 5.6
Page : 1
5.

5.6. Position Operation of Loading and Service
Equipment
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 5.6
Page : 2
5.

5.7. Ground Handling Activity
5.7.
GROUND HANDLING ACTIVITY
5.7.1. General
Some of ground handling activity part is starting before aircraft landing. Other
activity will be done after aircraft landed and parking at the Ramp or Apron parking
stand and also after aircraft departed.
To handle activities in the ramp side the requirement is:
Manpower with special experienced, skill and well trained
Specialized equipment
01. Activity before aircraft Landing
a. Collect and check messages (LDM, CPM, CLI, MVT) from origin station, and
check loading position which load will be off loaded.
b. Check loading position which the load will be loading into the aircraft
c. Check all baggage, cargo and mail load.
d. Check catering, operational flight plan etc
e. Check serviceability and availability of GSE and it standby position
requirement.
f. Check availability of ULD
g. Check manpower handling staff readiness and shall standby at the position
and provide short brief according to their job description.
h. Check Marshalling readiness
02. Activity after aircraft Landed (Turnaround or Transit)
a. Positioning of GSE
b. Passenger disembarking
c. Baggage, cargo and mail off loading
d. Cabin and cockpit Cleaning
e. Catering unloading and uplift
f. Fueling
g. Aircraft Line Maintenance
h. Cabin cooling
i. Water / toilet servicing
j. Passenger closing for check-in
k. Informing all parties involved in case of irregularity
l. Crew Briefing
m. Passenger Boarding
n. Removing GSE
o. Completing flight documentation
p. Closing Doors
Date : 4 Jan 10
Issue : 2
RHM : 5.7
Page : 1
5.

5.7. Ground Handling Activity
q. Removing Block
r. Aircraft Push Back or Moving by own power
03. Activity after aircraft Departed
a. Aircraft parking stand is clear
b. Check all message especially priority message i.e. Movement Message
(after correction has been made)
c. Filling documentation
d. Report
5.7.2. Sequence of Ground Handling Activity
In the sequence of the aircraft handling activities, some of them can take place
independently; where others cannot.
The sequence and interaction of ground handling activities need to be observed for
the completion of a smooth operation and on time departure of the aircraft.
In the ramp side all job activity shall be taken special measurement to achieve the
goal in ramp handling operational and aircraft will be departed on time.
Some ground handling activities are independent of each other. For example the
rear hold and front hold off loading with two lower deck loaders because these
activities may be started and stopped independently.
Other activities must take place in sequence, such as cabin cleaning and
disembarking of passengers. These activities are linked to each other and the delay
of activity will also delay the next, unless some available time exists between each
activity.
5.7.3. Time Margin on Various Activities
For each activity, there is a recommended earliest and latest start or finish time. The
available time or time margin is the difference between the earliest and latest
times of start (or finish) of any activity. The time margin measures the free time left
to perform the activity without jeopardizing the airlines punctuality performance.
oOo-
Date : 4 Jan 10
Issue : 2
RHM : 5.7
Page : 2
6.
6.1. General
6.1.
GENERAL
The loading and unloading into the aircraft is based on each type of the aircraft.
Each type of the aircraft have different characteristic, especially for narrow body and
wide body aircraft.
The narrow body aircraft loading operation usually done by manual loading, the load
put it direct into cargo or bulk compartment, while wide body aircraft loading
operation used by Unit Load Devices (ULD) system loading.
The standard aircraft loading details shall refer to the guidance published in the
Aircraft Handling Manual (AHM) each type of the aircraft.
The loading unloading staff for handling baggage, cargo and mail should be a
qualified person and familiar with loading and unloading procedures as required by
the operator.
oOo-
Date : 4 Jan 10
Issue : 2
RHM : 6.1
Page : 1
6.
6.1. General
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 6.1
Page : 2
6.
6.2. Narrow Body Aircraft Type

6.2.
NARROW BODY AIRCRAFT TYPE

The Garuda Indonesia Narrow Body Aircraft type as mentioned in the table below:
TYPE
B-737-300
TTL
10
B-737-400
B-737-500
B-737-800
2
5
52
A-320-200
REGISTRATION
PK-GGG, PK-GGN, PK-GGO, PK-GGP, PK-GGQ, PKGGR, PK-GGW, PK-GHX, PK-GCA, PK-GCC.
PK-GZP, PK-GZQ
PK-GGA, PK-GGC, PK-GGD, PK-GGE, PK-GGF
PK-GEE, PK-GEF, PK-GEG, PK-GEH, PK-GEI, PKGEJ, PK-GEK, PK-GEL, PK-GEM, PK-GEN, PK-GEO,
PK-GEP, PK-GEQ, PK-GER, PK-GMA, PK-GMC, PKGMD, PK-GME PK-GMF, PK-GMG, PK-GMH,PK-GMI,
PK-GMJ, PK-GMK, PK-GML, PK-GMM, PK-GMN, PKGMO, PK-GMP, PK-GMQ, PK-GMR, PK-GMS, PKGFA, PK-GFC, PK-GFD, PK-GFE, PK-GFF, PK-GFG,
PK-GFH, PK-GFI, PK-GFJ, PK-GFK, PK-GFL, PKGFM, PK-GFN, PK-GFO, PK-GFP, PK-GFQ, PK-GFR,
PK-GFS, PK-GFT, PK-GMU
PK-GLA, PK-GLC, PK-GLD
oOo-
Date : 23 Feb 12
Issue : 3
RHM : 6.2
Page : 1
6.
6.2. Narrow Body Aircraft Type
INTENTIONALLY BLANK
Date : 23 Feb 12
Issue : 3
RHM : 6.2
Page : 2
6.
6.3. Wide Body Aircraft Type

6.3.
WIDE BODY AIRCRAFT TYPE

The Garuda Indonesia Wide Body Aircraft type as mentioned in the table below:
TYPE
B-747-400
A-330-200
TTL
3
8
A-330-300
REGISTRATION
PK-GSG, PK-GSH, PK-GSI
PK-GPH, PK-GPI, PK-GPJ, PK-GPK, PK-GPL, PKGPM, PK-GPN, PK-GPO
PK-GPA, PK-GPC, PK-GPD, PK-GPE, PK-GPF, PKGPG
oOo-
Date : 23 Feb 12
Issue : 3
RHM : 6.3
Page : 1
6.
6.3. Wide Body Aircraft Type
INTENTIONALLY BLANK
Date : 23 Feb 12
Issue : 3
RHM : 6.3
Page : 2
6.
6.4. Load Distribution

6.4.
LOAD DISTRIBUTION
To assist in distributing the load to ensure that all loading limitation is met with the
various baggage, cargo and mail, the areas loading position are subdivided.
The load controller shall make a details plan and give a practice instruction to
loading master for which the various items of load are to be located in the right
aircraft cargo compartment position.
In addition to achieve the balance of the aircraft and met with the aircraft structure
limitation, the load should, where possible, be distributed in such a way as to ensure
rapid handling and quick turn-a-rounds particularly on multi-sector flights.
Aircraft are categorized into:
Passenger aircraft
Cargo aircraft
COMBI aircraft (Both Passenger and cargo aircraft)
Load can be stowed:
As bulk load in the lower deck compartments.
On Pallets or in containers in the main deck compartment.
On Pallets or in containers in the lower deck compartment
On seats in seat containers in the main deck compartment
oOo-
Date : 4 Jan 10
Issue : 2
RHM : 6.4
Page : 1
6.
6.4. Load Distribution
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 6.4
Page : 2
6.
6.5. Aircraft Location

6.5.
AIRCRAFT LOCATION
6.5.1. Standardization of Terminology

IATA has adopted standard definition as following;
Hold
Compartment
Section
Bay
Deck
Cabin
Cabin Section
Left/Right
ULD
Date : 4 Jan 10
Issue : 2
: The space confined by ceiling, floor, walls and

bulkhead used for carrying load.
: A space designated within a hold
: A subdivision of containerized/palletized compartment
(e.g. net section)
: A subdivision of a containerized/palletized
compartment (e.g. ULD position)
: A structural floor level. For aircraft having one structural
floor level shall be referred to as the Main Deck. For
aircraft having more than one structural floor level, the
different levels shall be referred to as Lower Deck.
Lower Deck and Main Deck starting from bottom to top.
: The compartment of an aircraft where the passengers
seat are installed.
: A division of the cabin into zones for the purposed of
balance.
: Left and right are to be understood as left and right in
the direction of the flight.
: Unit Load Device, a unit in which dead-load is bulk
loaded and subsequently loaded as a unit into the
aircraft. e.g. pallet, container, igloo etc
RHM : 6.5
Page : 1
6.

6.5.2. Numbering Holds, Compartment and Sections
The standard IATA practice is to number holds, compartments and sections from
Lower to Main Deck and from front to rear. In accordance with this the following
numbering scheme has been developed:
Compartment
Number
1
2
3
4
5
6
0
Position in Aircraft
: The forward part of the lower forward hold or the total
lower forward hold
: The aft part of the lower forward hold
: The forward part of the lower aft hold
: The aft part of the lower aft hold or the total lower aft hold
: The total main deck forward compartment or the bulk
compartment of large capacity aircraft.
: The total main deck aft compartment.
: The cabin compartment aft position
Examples:
Due to the large size of the compartments in large capacity aircraft some airlines
deviate slightly from the above principle.
GARUDA INDONESIA
B737-300/400/500/800
Comp.1
Comp.2
B747-400
Comp.1
Comp.3
Comp.4
Comp.2
Comp.3
Comp. 4
Comp.5
A330-341 & 200

Comp.1
Comp.2
Comp.3
Comp. 4
Comp.5
Numbering Section
For numbering sections a two figure group is used. The first figure indicates the
compartment number and the second figure the section in that compartment, starting
from front to rear and right to left.
Date : 4 Jan 10
Issue : 2
RHM : 6.5
Page : 2
6.

6.5.3. Maximum Package Size
The Maximum package size of each type of aircraft it is different each others. Some
of them it is possible same size but other aircraft manufacture completely different
sizes.
B737-300 Maximum Package Size Illustration
FWD HOLD FWD LOADING HEAVY PACKAGE
FWD HOLD FWD LOADING LIGHT PACKAGE
Date : 4 Jan 10
Issue : 2
RHM : 6.5
Page : 3
6.

FWD HOLD AFT LOADING HEAVY PACKAGE
FWD HOLD AFT LOADING LIGHT PACKAGE
Date : 4 Jan 10
Issue : 2
RHM : 6.5
Page : 4
6.

AFT HOLD FWD LOADING HEAVY PACKAGE
AFT HOLD FWD LOADING LIGHT PACKAGE BULK
NOTE :
Other type of aircraft maximum package size refers to CARGO MANUAL 9.
Loading Limitation and Restraint 9.2. Maximum Package Size
Date : 4 Jan 10
Issue : 2
RHM : 6.5
Page : 5
6.

6.5.4. Loading Instruction Report
The loading instruction report is a report from load master to the load controller
contains actual loading position arrive from origin station and actual loading position
from departure station including transit loads
Garuda Indonesia Loading Instruction example for B737-300/400/500/800.
Note:
The loading instruction shall be fill up completely
The load information regarding special load shall write down in the column
special load.
If any special load need special handling, shall inform in written in the
column special handling instruction.
If any deviation loading between planning and actual shall inform in written
in the column report/deviation.
Prepared column shall insert name of load planner and signed.
Loading supervisor shall approved and sign in the approval.
Date : 4 Jan 10
Issue : 2
RHM : 6.5
Page : 6
6.

a. Loading Instruction report B737-300/400/500/800
oOoDate : 4 Jan 10
Issue : 2
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Page : 7
6.
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
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6.
6.6. Aircraft Limitation

6.6.
AIRCRAFT LIMITATIONS
6.6.1. Aircraft Structure Limitations

ACFT TYPE
B737-300 Model 3U3
B737-300 Model 33A
B737-300 Model 36N
B737-300 Model 3Q8
B737-300 Model 36M
B737-300 Model 34S
B737-400 Model 4U3
B737-400 Model 4K5
B737-400 Model 4Q8
B737-400 Model 4Y5
B737-400 Model 43Q
B737-400 Model 49R
B737-400 Model 497
B737-400 Model 4MO
B737-500 Model 5U3
B737-800 Model 8CX
B747-400
A330-300
MZFW
in KG
49713
48307
48307
109600
Lbs
48307
47628
51255
53070
51255
53070
53070
113000
51255
51255
46720
61688
242671
169000
MTOW
in KG
63276
58967
61234
139500
Lbs
61234
59647
62822
68038
65090
68038
68038
143600
62882
62822
60554
79015
394625
217000
MTAW
in KG
63481
59172
61439
61439
59852
63027
68243
65295
68243
68243
63087
63027
60759
79242
395986
217900
MLDW
in KG
52888
51709
51709
116600
Lbs
52888
51710
54884
56245
54884
56245
56245
121000
54884
54884
49895
65317
285763
179000
6.6.2. Running (Linear) Load Limitation

Definition an aircraft is a flexible structure; In particular, the fuselage contorts during
flight according to the loads it contains. So that the fuselage contortion does not
exceed at any point the maximum allow limit, which would result in a risk of
permanent damage, the manufacturer defines a running (linear) limitation, i.e. a
maximum load acceptable on any given fuselage length. This limitation is expressed
in kg per m (lb per in) of fuselage length.
The linear limitation applies to the whole of the load located in a given part (on a
given length) of the hold.
Date : 4 Jan 09
Issue : 2
RHM : 6.6
Page : 1
6.

01. General case- the linear limitation determines the total maximum load allowed in
each bulk hold section. It is provided by the manufacturer in the appropriate
chapter of the Weight and Balance Manual. Therefore, it is prohibited to exceed
this maximum load per section.
02. Heavy packages in the event of carriage of one or several heavy packages,
the running load limitation is complied with, and there is no need to check it, if
the following rules are applied:
Total load in the hold section (including the heavy package(s) is below the
allowed maximum load for the section; use a spreader if the area load
limitation is exceeded.
6.6.3. Area Load Limitation
01. The holds area load limitation, expressed in kg/m2- (lb/ft2), is to prevent the
weight of the load (expressed in kg or lb) resting upon a certain area of the
compartment floor (expressed in m2 or ft2) to exceed the capability of the aircraft
structure underneath the floor (beams, cross beams, attachments to the aircraft
body).
02. The hold area load limit is provided by the aircraft manufactures in the
appropriate chapter of the Weight and Balance Manual. It is, generally referred
to as Uniformity Distributed Floor Loading or Maximum Distributed Load.
03. If it is stated that the area load limit is 750 kg/m2, this means that on 1 m2 of the
floor, not more than a total amount of 750 kg may be loaded, one or several
pieces of cargo, and irrespective of the way the piece (or the pieces) of cargo is
(are) in contact with the floor within the square meter considered.
04. In practice, the area load limitation shall be checked dividing the weight of the
piece of cargo by the area defined by the external contour of its contact points
on the floor (see figure 1. Below).
EXAMPLE:
In the case the area to take into account is not the crate or the surface of its feet
but the area S = L X I defined by the external contour of its contact points:
W
DIVIDE ------ S= L X I = 0,4 X 0,6 = 0.24 m2
S
Date : 4 Jan 10
Issue : 2
RHM : 6.6
Page : 2
6.
240
------ = ----- = 1,000 kg/m2 > 750 kg/m2

S
0.24
If the resulting figure is higher than the limitation, the load cannot be accepted
as it is. It will be necessary to provide a spreader to be placed under the load.
The spreader shall meet two requirements;
a. It shall possess a sufficient degree of stiffness to effectively accomplish the
load transfer; this degree of stiffness will be dictated by the weight of the
load and the length of spreader projecting beyond or within each actual
contact point of the package with the spreader.
b. The resulting area, defined by the external contour of the contact points of
the spreader, shall distribute the load below or up to the maximum permitted
area load.
To determine the area required the following calculation is made divide the
weight of the piece of cargo by the hold area load limit. (See example).
FIGURE.1
Example:
Load = 240 KG
Area Load Limit = 750 kg/m2
Date : 4 Jan 09
Issue : 2
RHM : 6.6
Page : 3
6.

Minimum surface defined by the external contour of the contact points of the
spreader :
240
------- = 0.32 m2
750
Spreader = 10 kg
S = L X I = 0.7 m X 0.5 m = 0.35 m2
FIGURE 2
Note: The total weight is a combination of load and spreader

The load imposed by the total weight of cargo and spreader on the aircraft
structure may now be compared with the area load limit dividing the weight by
the new area S;
240 + 10 kg
2
= 715 kg /m2
750 kg / m2
0.35 m
If the package requires a spreader, this means that even with this floor the
maximum area load limitation is reached; therefore, no other cargo shall be
loaded on the package itself or on the accessible parts of the spreader.
Date : 4 Jan 10
Issue : 2
RHM : 6.6
Page : 4
6.

6.6.4. Aircraft Structure Limitations
01. Floor Panel Limitations
The floor panel limitations divide into 2 parts
A. Contact Load Limitation
The Floor Contact Load Limitation (expressed in kg/m2 lb/ft2) is
purposed to prevent the weight of load imposed by those parts of the
load in direct contact with the floor from exceeding the capability of the
horizontal FLOOR PANELS (metal sheets, honeycomb sandwich
panels).
The floor contact limit is provided by some aircraft manufactures in the
corresponding chapter of the Weight and Balance Manual. It is generally
referred to as concentrated (foot print load. Or maximum local
load).
If it is stated that floor contact load limit equal with 2000 kg/m2 , this
limitation shall be checked by dividing weight load of piece of cargo by
its actual contact area with the floor ( see figure 3 below)
FIGURE.3.
Actual contact Area =30 cm x 5 cm x 2 battens =

0.03 m2
480
= 16000 kg/m
2000 kg/m2
0.03 m
Date : 4 Jan 09
Issue : 2
RHM : 6.6
Page : 5
6.

The calculation resulted that the limitation is exceeding.
a. If the resulting figure is higher than the limitation, the load can not be
accepted as it is. It is necessary to provide a spreader floor to be placed
under the load
b. The spreader floor/panel shall meet two requirements :
It shall posses a sufficient degree of stiffness to effectively
accomplish the load transfer; this degree of stiffness will be dictated
by the weight of the load and the length of spreader projecting
beyond or within each actual contact point of the package with the
spreader floor.
Its actual contact area with the aircraft floor will distribute the load
below or up to the maximum permitted contact load.
c. To determine the contact area required the following calculation is
made, divide the weight of the piece of cargo by the floor contact limit
(see example figure 4. Below)
Example:
Load = 480 kg
Floor contact load limit = 2000 kg/m2
Minimum contact surface is :
480
= 0.24 m
2000
Weight of spreader = 20 kg.

Spreader floor contact surface =
1 m x 0.125 m x 2 = 0.25 m2
Date : 4 Jan 10
Issue : 2
RHM : 6.6
Page : 6
6.

FIGURE .4.
Note : The total weight is combination load and spreader.

The load imposed by the total weight of cargo and spreader on the
aircraft floor panels through the spreaders floor may now be compared
with the contact load limit dividing the weight by the new contact area.
480 + 20 kg
= 2.000 kg/m2
0.25 m
d. If the package requires a spreaders floor, this means that even with this
floor the maximum contact load limitation is reached; therefore no other
cargo shall be loaded on the package itself or on the accessible parts of
the spreader floor.
e. Where no floor local load limits is provided by the manufacturer, it is
recommended to take following steps when loading heavy pieces of
cargo:
i. Determine area load limitation by checked with structure area load
limitations
ii. Even if the area load limitation is not exceeded, but if the actual
contact area of the piece of cargo with floor is small (e.g. narrow
battens, rims. etc) place spreader material between the piece of
cargo and the floor. The contact surface of the spreader should be at
least equivalent to one quarter of the external contour area used for
check calculation follow the stepping guidance)
iii. Action point (b) is not required if it has been found necessary to use
a spreader floor after checking step point (a).
Date : 4 Jan 09
Issue : 2
RHM : 6.6
Page : 7
6.

B. Point Load Limitation
i. It defines the resistance to puncture (by a heavy load bearing onto a
very small surface) to the material used in a bulk hold floor. It is
equivalent to a pressure, and is expressed in kg/cm2 (lb/in2)
ii. In practice, the concentrated load limit of bulk floors is very high.
Normally handled packages do not reach the limit. This is why the point
load limitation is not mentioned in the manuals of the aircraft
manufacturers and carriers.
iii. In this condition so then it is recommended. However, to apply the
elementary package handling precautions indicated hereafter in order to
avoid a floor puncture by a point load during handling in a bulk hold.
iv. Packages Handling.
During handling, never lay a heavy (more than 50 kg) package on
one corner.
Never roll a drum shipment on it rim.
Never drop down a heavy (more than 50 kg) package on an edge or
a corner: the impact might result in floor puncture.
FIGURE 5
FIGURE 6
v. When using a pinch bar. Place a floor protector device beneath the
pinch bar prior to applying the load (e.g. a plank or piece of plywood)
see Figure 7 and 8 below.
FIGURE 7
Date : 4 Jan 10
Issue : 2
FIGURE 8
RHM : 6.6
Page : 8
6.

6.6.5. Heavy and Bulky Items Load
01. Check Availability of Suitable Loading Equipment
If the shipments are of a size or weight that will necessitate special handling, the
ramp staff must ensure and check that suitable loading and unloading
equipment facilities are available at uplift and discharge station. The ramp staff
shall make coordination with cargo staff purpose sent information the details of
proposed uplift in advance to destination and transfer station.
02. Criteria for Accepting Special Cargo
The main criteria governing in acceptance of unusually heavy or large items are:
a. Will the item fit in the aircraft?
b. If so, can it be adequately restrained?
c. Is it within aircraft limitation?
d. Is suitable loading and unloading equipment available at transshipment,
uplift and discharge station?
NOTE:
According to GARUDA CARGO REGULATION. THE HEAVY
CARGO (HEA) CAN BE ACCEPTED MAXIMUM IS 150 (one
hundred fifty) KGS / PIECE
Special for Marine product, loading unloading should be used
conveyor belt to avoid damage/leakage to package and/or
contents.
oOo-
Date : 4 Jan 09
Issue : 2
RHM : 6.6
Page : 9
6.
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 6.6
Page : 10
6.
6.7. Loading And Unloading Operations

6.7.
LOADING AND UNLOADING OPERATIONS
6.7.1. Preparations
Check load condition of baggage, cargo and mail
Check load planning or Loading Instructions Report
Ensure the method will be used comply with regulation
Check packaging condition shall be met with requirement.
Do not load the baggage, cargo or mail with inadequate packages condition.
Do not load the goods with possible to create damage to the aircraft structure.
Do not load the items intended create pollution to the aircraft or other goods.
Loading unloading shall be supervised by a supervisor to manage the team
work.
Check the loading instruction, load message, load sheet and manifest
6.7.2. Compartment / Hold Doors
01. Take necessary action to operate the compartment cargo doors coordinate
with engineer.
02. Opening and closing the cargo compartment door shall be done by qualified
staff.
03. Check supporting equipment that possible disturbing process during opening
and closing cargo compartment doors
04. Before closing the cargo doors shall check the condition of loading:
05. E.g. netting, position load etc.
06. After finishing loading unloading, the cargo doors shall be checked and locked
properly
6.7.3. Anti Tipping Procedures
During the loading and offloading process of a cargo or COMBI aircraft there may
be a point when the aft end is much heavier than the forward end.
Under these conditions the aircraft could tip back about its main wheels with
resulting damage to the aircraft and ground equipment and possible danger to the
passengers and personnel.
Date : 4 Jan 10
Issue : 2
RHM : 6.7
Page : 1
6.

To avoid this hazard condition the following procedures shall apply:
01. The supervisor shall determine by means of a balance computer whether the
tipping exist for the particular load
02. The supervisor shall decide and manage by giving a
special instruction to
the loader to offload the forward cargo holds last and/or load them first.
03. The carriers regulation may require that a Tail Struts or Nose wheel weight
be fitted before the loading operation commences.
04. In certain circumstances disembarking regulation and embarking for the
passengers shall be distribute before loading unloading process done.
Any restrictions in the sequence of loading/unloading imposed by the operator to
maintain the aircraft balance condition while on the ground must be observed
6.7.4. Bulk Loading
Narrow body aircraft type which is not used ULD Pallets / Containers for load the
baggage, cargo and mail normally known as bulk loading operation.
In this condition means that load shall loading manually one by one (piece by piece)
and supporting loading manually like net, chain and rope shall be used.
Limitation of each cargo /bulk compartment and doors size limitation shall be
checked properly in bulk loading manual operation.
Baggage, cargo and mail preparation in the cart handling by manual piece to piece
starting from ware house, baggage make up area up to loading to the aircraft.
Date : 4 Jan 10
Issue : 2
RHM : 6.7
Page : 2
6.

Loading Master shall check the load and make record accordingly in the baggage or
cargo loading check list piece by piece to make sure that certain baggage or cargo
confirm on board in the flight and correct destination.
Shall the loading Master found any irregularity baggage or cargo such as damage or
broken bag or packages then the item not allowed to load in the aircraft and shall be
off loaded. Soonest as possible make report to the Operation Control Unit at station
level and /or direct to the passenger or cargo handling unit immediately.
6.7.5. Offloading Operations
01. Offloading baggage shall be done soonest as possible after aircraft block on
and engine shutting down without waiting passenger disembarking (wherever
Customs and / Quarantine Health authorities allow this practice)
02. ALWAYS Offload business class baggage first, then follow by economy class
baggage, before cargo/mail items and send it as quick as possible to the
Terminal Building and first baggage delivery to the passenger shall be 10
minutes after aircraft block on for narrow body aircraft and 15 minutes after
aircraft block on for wide body aircraft.
03. Check cargo and mail against the relevant documents as soon as possible.
Carry out this check at aircraft side whenever possible and report any
discrepancy at once to the supervisor (e.g. documents without goods, or goods
without documents)
04. Check and record any irregularity during offloading like damage, broken etc.
05. If found damage or broken baggage, cargo or mail shall be reported to
department concerns immediately.
06. Make report any irregularity loading to Load Control such as; wrong loading
position on arrival, over carried goods, misrouted goods etc
07. Check all load should be offloading and presence of load in compartments that
should be empty.
08. The Supervisor shall check that all items for the station have been removed
from the holds before reloading take places.
09. In the even that there is transit load (baggage, cargo and mail - transit station
position) make report and record to the load planner the actual condition and
do not move the transit load without approval from the load control staff.
Date : 4 Jan 10
Issue : 2
RHM : 6.7
Page : 3
6.

6.7.6. On load Operations
Before starting operations to load a baggage, cargo or mail, ensure to take good
preparation as follows:
01. Preparation
A. Check aircraft compartment floor, walls, and bulkhead should be in good
conditions.
B. Check if any sharp edges likely to damage the goods.
C. Check availability of net, rope, chain if necessary and ensure that the
separation nets are properly secured to subdivide the cargo
holds/compartment.
D. Check and leave access panels and hatches in the cabin floor shall free
and clear position as required by the airlines regulations.
E. Precaution measurement effect damage of load and damage to the
aircraft structure should be observed.
a. Distribute the load accordingly, to get aircraft C of G balances.
b. Place the heavier items at the bottom.
c. Stack neatly for maximum stability and maximum of the available
volume.
d. Observe the specific instruction labels, hazard labels and handling
labels accordingly. e.g. fragile, door side, priority etc
02. The Loading Rules and Regulations
A. Places the load properly and endeavor to place the articles so the labels,
hazard label and handling label and tags remain visible instead of being
hidden.
B. Do not exceed the published floor limitations, whenever necessary, use
spreaders as described in section 6.6. Point 1,2,3,4. When spreader is
used for an item to meet the floor limit requirement, do not load other
articles on either the item or the spreader without checking with the load
agent, as the total weight might exceed the limits.
C. Used approved mechanical handling aids for heavy items.
D. Used proper loading equipment that having approval form company
E. After loading on the aircraft, the load must be secured in accordance with
the airlines regulations. Article likely to cause damage to other load or to
the aircraft must be secured individually. These would include for
instance: heavy items, high density articles, and pieces with sharp points
or edges. Other articles are tied down for their own protection: tall pieces,
image orthicon tubes, etc.
F. In the event of irregularity that unable to comply with the loading
Instructions, staff shall make report and /or advice immediately to the
Load Control Supervisor / Load Agent.
Date : 4 Jan 10
Issue : 2
RHM : 6.7
Page : 4
6.

G.
The loading staff shall familiar with the content of the Aircraft Handling
Manual on each aircraft type.
ILLUSTRATION
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 6.7
Page : 5
6.
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 6.7
Page : 6
6.
6.8. Special Load

6.8.
SPECIAL LOAD
6.8.1. General
Special load is the collective indication for those commodities, which, due to their
nature or value, require special attention and treatment during acceptance, storage,
transport and/or stowage.
The following Chapter BOM 5.3 describes more detail the Special Load which
contains of:
01. Dangerous Goods
02. Live Animal
03. Carriage of Arms
04. Strongly Smelling (obnoxious) cargo
05. Human Remains
06. Perishable Cargo (including food stuff)
07. Valuable Cargo
08. Living Human Organ and blood shipments
09. Undeveloped Film
10. Diplomatic mail
11. Heavy Cargo Load
12. Spare part for Aircraft On Ground
These commodities must be mentioned on the special load notification to Captain
(NOTOC) in the English language only.
The NOTOC shall sign by Pilot in Command before the departure of the flight.
(B.O.M 5.3.1. General point 02 Special Load page 1)
6.8.2. Handling of Special Load
These special load shipments may need special handling due to their nature and
they should not be accepted unless it can be confirmed that transshipment and
destination station or airports have suitable accommodation, equipment available
and not contrary to local government regulation, if it is interline cargo, the shipment
must be acceptable to other airlines involved in carriage.
The policy, handling instruction details, limitation, and responsibility shall refer to the
B.O.M 5.3 Special Load.
The items below which are categorized as special load are:
01. Pipes
02. Drum
03. Aircraft Engine
Date : 4 Jan 10
Issue : 2
RHM : 6.8
Page : 1
6.
6.8. General
04. Perishable Cargo
05. Vegetables and fruits
06. Eggs
07. Flowers
08. Meats
09. Food Stuff
10. Fresh Fish
11. Human remain
12. Live animals
13. Farm Poultry Day Old Chickens (DOC)
For those shipments need special attention for loading and unloading, may be
needed supporting equipment such as:
01. Spreader
02. Tie-down
03. Build up Load
04. Etc
6.8.3. Ties Equipment
01. NET
02. CABLE
03. STRAP
04. ROPE
6.8.4. Standard Lashing
01. 4 tie down ring, 4 lashing robe and 1 security robe
02. 2 lashing robe for upward forces, one lashing robe each for forward and
backward forces.
03. Security robe to protect lashing robe for forward and backward forces will not be
moved.
6.8.5. Built Up boxes of the day old chick on the pallets
01. Do not built the poultry box contain day old chick using close ULD e.g. IGLOO,
Containers etc
02. Do not covering with plastic sheet on the ground.
03. Enough space between built up boxes in the pallets with aircraft hold
compartment ceiling.
04. Should available distance between each box using a SPACER.
Date : 4 Jan 10
Issue : 2
RHM : 6.8
Page : 2
6.
6.8. Special Load

Illustrations
6.8.6. Perishables
The company manuals should provide a maximum stacking height when building
ULD(s) with vegetables or fruits packages to avoid sloping on sides.
Vegetables and fruit should be stacked into ULD or bulk holds in such a manner as
to avoid crushing, which could also damage other load and aircraft holds.
Heavy packages which could cause damage shall not be loaded on top of
vegetables or fruits.
Illustrations
Date : 4 Jan 10
Issue : 2
RHM : 6.8
Page : 3
6.
6.8. General
6.8.7. Incompatibility
There are shipments that can not be loaded close each others and should providing
enough space or providing a certain distance due to nature or habit of those
shipments so can be stowage together in one compartment.
The above condition that we called INCOMPATIBILITY.
For examples.
01. Vegetables and fruits (PER) shall not be loaded in close proximity of noncremated human remain.
02. Food stuff (EAT) and poisonous (RPB) and infectious substances (RIS) shall be
loaded in accordance with incompatibility chart.
03. Live animal (AVI) e.g. Dog and Cat do not load the cage face to face otherwise
both of them will be fought together.
04. Food stuff (EAT) can not be loaded together with live animal (AVI)
05. Human remain (HUM) do not load close to the food stuff.
06. Egg (HEG) do not load closed to the Dry Ice (ICE).
07. Live Animal (AVI) do not load together in the same compartment with Poisonous
Material (RPB)
Date : 4 Jan 10
Issue : 2
RHM : 6.8
Page : 4
6.
6.8. Special Load

Table Of Incompatibility
oOo-
-oOoDate : 4 Jan 10
Issue : 2
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Page : 5
6.
6.8. General
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Date : 4 Jan 10
Issue : 2
RHM : 6.8
Page : 6
6. AIRCRAFT LOADING AND UNLOADING

6.9. VIP/CIP/Executive Class Baggage Loading
Unloading
6.9.
VIP/CIP/EXECUTIVE CLASS BAGGAGE LOADING UNLOADING

01. Handle with care and fully attention.
02. Loading at the last time
03. Door side position in the Bulk Compartment if bulk manual system loading and
position 44R/L if ULD System Loading
04. Use special attention label such as Priority Label, Door side label, First or
Executive Class Label shall attach properly
05. Use special ULD for executive class
06. First priority offloading before other load
07. Send telex to destination station complete with baggage loading position.
08. Inform to transit station if any VIP/CIP baggage onboard
09. Report to supervisor if any irregularity baggage such as damage, torn or broken
conditions.
oOo-
Date : 23 Feb 12
Issue : 3
RHM : 6.9
Page : 1
6. AIRCRAFT LOADING AND UNLOADING

6.9. VIP/CIP/Business Class Baggage Loading
Unloading
INTENTIONALLY BLANK
Date : 23 Feb 12
Issue : 3
RHM : 6.9
Page : 2
6.
6.10. Security Item Box And Bullet Box

6.10. SECURITY ITEM BOX AND BULLET BOX
01. The Ramp staff shall check and monitor availability of SIB and BB using Check
List Load Master.(see below specimen)
02. SIB shall put at compartment 1 (one), any kind of baggage is prohibited to put
above SIB, and SIB responsibilities is for Security Ground Handling
03. Ensure the SIB and BB shall last loading on departure and first offloading on
arrival
04. Make report in case SIB and BB are missing from aircraft to the Station
Manager
05. Ensure that SIB and BB open and close by the security guard
06. Station Manager shall ensure the record process for SIB
Date : 23 Feb 12
Issue : 3
-oOoRAMP HANDLING MANUAL
RHM : 6.10
Page : 1
6.
6.10. Security Item Box And Bullet Box
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 6.10
Page : 2
6.
6.11. Aircraft Loading Checklist

The Aircraft Loading Checklist is checklist purpose for control Loading of Baggage,
Cargo and Mail into the Aircraft.
The checklist shall be implement by loading staff under supervision of loading
supervisor.
Both of loading staff and loading supervisor must be sign on the checklist and report
to the load control the actual loading after finish loading.
6.11.1. Aircraft Loading Checklist Completion Procedures
Insert Station of Make Up. (i.e. CGK)
Insert Destination. (i.e. AMI)
Insert FLIGHT NUMBER. (i.e. GA420)
Insert Date. (i.e. 22 Mar 2006)
Insert AIRCRAFT REGISTER (i.e. REG. : PK-GGP)
NO : 1XXXXX as serial number preprinted
Insert STD (i.e. 08:30)
Insert ATD (i.e. 08:35) (after Aircraft Push Back))
Insert Start (i.e. 07:50 (start make up bag))
Insert Finished (i.e. 08:10 (finished make up bag))
Insert Baggage Handling Staff name and sign (i.e. B Poerwanto and sign and
ID.NO. 522xxx)
Insert Porter staff name of staff duty (i.e. 1. Master 2. Mister 3. Polan etc)
Insert ACTUAL (i.e. B : 2456 Kg : 120 Pcs).
Insert Acknowledged Supervisor name and sign (i.e Nuralim & Signature also
ID. No. 515xxx).
Portion of Baggage control check must be mentioned and or attached on
respective Cart Number used for loading. i.e.
COMPARTMENT
CPT 1 & 2
JOG
GA 12-12-03 (TAG)
GA 13-02-04 (TAG)
GA 14-01-20 (TAG)
GA 02-02-34 (TAG)
GA 03-44-56 (TAG)
GA 00-53-88 (TAG)
Etc.
Date : 4 Jan 10
Issue : 2
COMPARTMENT
CPT 3 & 4
AMI
GA 22-13-03 (TAG)
GA 23-01-04 (TAG)
GA 24-02-44 (TAG)
GA 00-23-55 (TAG)
GA 00-34-77 (TAG)
Etc.
BULK
BULK CPT 5
ETC
RHM : 6.11
Page : 1
6.
If ULD system loading each ULD number must be write ULD Serial Number
follow by slash (/) then 3 letter code Station Destination. i.e.
COMPARTMENT
CPT 1 & 2
AKE1223GA/SHA
GA 12-12-03 (TAG)
GA 13-02-04 (TAG)
COMPARTMENT
CPT 3 & 4
AKE1444GA/SIN
GA 22-13-03 (TAG)
GA 23-01-04 (TAG)
GA 24-00-20 (TAG)
BULK
BULK CPT 5
ETC
Or If any possibilities condition that baggage make up by manual calculation

then each baggage tag shall mentioned and accumulated weight of baggage
accordingly. i.e.
COMPARTMENT
CPT 1 & 2
AKE1223GA/BTH
12-12-03 12
-02-04 20
32
13-29-01 14
46
10-24-32 10
10-24-33 10
66
etc
Date : 4 Jan 10
Issue : 2
COMPARTMENT
CPT 3 & 4
BTH (CART NO1)
12-12-08 12
-02-09 20
32
13-29-11 14
46
10-24-34 10
10-24-35 10
66
etc
BULK
BULK CPT 5
ETC
RHM : 6.11
Page : 2
6.

6.11.2. Aircraft Loading Checklist Illustrations
Date : 4 Jan 10
Issue : 2
oOoRAMP HANDLING MANUAL
RHM : 6.11
Page : 3
6.
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 6.11
Page : 4
7.
7.1. General
7.1.
GENERAL
In general, ramp handling for passenger shall cover all passenger handling activities
in the apron.
The passenger handling activity in the ramp consists of several operational aspect
related to the safety, schedule regularity, passenger comfort, efficiency and
security flight operations principle.
The ramp handling for passenger purpose to provide ramp bus for boarding,
availability of an umbrella as rain protection, VIP/CIP Van, passenger step/stair
incase aircraft parking at remote area (parking without AVIOBRIDGE), medical high
lift, clearly signage and information also safety procedures in the ramp.
The ramp staff shall well informed and understood regarding how to handle the
passengers in the tarmac to achieve the target customer satisfaction.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 7.1
Page : 1
7.
7.1. General
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Date : 4 Jan 10
Issue : 2
RHM : 7.1
Page : 2
7.
7.2. Passenger Handling Procedures in the Tarmac

7.2.
PASSENGER HANDLING PROCEDURES IN THE TARMAC
7.2.1. Passengers Handling Procedures In The Tarmac

01. Monitoring passenger from DCS and or PBI/APB/PBS/PIS
02. Monitoring preparation of Ramp Bus purpose transportation passenger from
Boarding Lounge to the aircraft position at remote parking area. (Boarding
without AVIOBRIDGE).
03. Managing passenger during boarding process especially if aircraft parking at
remote area (Boarding without AVIOBRIDGE)
04. Passenger must be supervised and kept clear of the jet blast from other Aircraft,
of Aircraft propellers, ground equipment, fuel hoses and from patches of oil or
water and any other hazards on the ramp
05. Pay attention to the passenger especially passengers VIP/CIP/C Class/GFF
during boarding process.
06. Monitor and remind the passenger not to Smoke in the tarmac
07. Remind passenger to switch off their mobile phone in the tarmac and inside
aircraft.
08. Monitoring passenger with cabin baggage over size and over weight and remind
them to put it and release to the bulk compartment.
09. Control passengers who bring the baby stroller and instruct to the loading staff
to load in the bulk compartment using Limited Release Tag.
10. Ready to advise the passenger who needed in-flight information.
11. Take action to give a solution for passenger with duplicate seat.
12. Help the passenger during boarding process e.g. advice seat location in the
aircraft, guide the passenger to the bus at ramp position, assist the passenger
who need special attention, elderly, incapacitated, UM, INAD passenger etc.
13. Check completion of flight document such as: Load sheet, Passenger Manifest,
Cargo Manifest, General Declaration.
Date : 4 Jan 10
Issue : 2
RHM : 7.2
Page : 1
7.
7.2. Passenger Handling Procedures in the Tarmac

7.2.2. Passengers Cabin Access Doors
01. Responsibility
a. Cabin access doors, i.e. passenger entrance and service door, sell be
operated by specially trained and qualified staff from outside (Ground
Engineer), unless otherwise instructed by the carrier.
b. The Ramp Officer and/or Passenger Handling Officer are to be
responsible by giving the standard signal to indicate to Flight Attendant
who responsible for door operation.
02. Signal
In order to prevent injury to personnel and damage to aircraft and equipment
due to misinterpretation, only the standard signal must used to indicated to
Flight Attendants responsible for door operation that:
a. Ground Equipment, i.e. Passenger steps, Passenger Loading Bridges,
Planes mates and galley loading vehicles, are correctly positioned.
b. The area for the deployment of integral stairways is free from obstruction.
The standard signals to be employed for this purpose are:
Thumb-up signal; knocking at the door.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 7.2
Page : 2
7.
7.3. Special Handling for Incapacitated Passenger

7.3.
SPECIAL HANDLING FOR INCAPACITATED PASSENGER

01. Monitoring readiness of all necessary equipment such as: Oxygen Bottle,
Stretcher case Installed, Wheel Chair Onboard, Aisle Wheel Chair, etc.
02. After screening the incapacitated passenger shall be escorted by port authority
into the ramp (sterile area) based on local regulation.
03. Monitoring escorted who will assist the incapacitated passenger during flight.
04. Monitoring paramedic who will be attendance to the sickness passenger.
05. Holding completed data regarding passenger who need special attention.
06. Monitoring readiness of passenger handling staff who will handle sickness
passengers.
07. Check completion of the supporting flight document needed for sickness
passenger and make coordination with passenger handling staff.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 7.3
Page : 1
7.
7.3. Special Handling for Incapacitated Passenger
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Date : 4 Jan 10
Issue : 2
RHM : 7.3
Page : 2
7.
7.4. Special Handling During Rainy Day

7.4.
SPECIAL HANDLING DURING RAINY DAY

01. Boarding without AVIOBRIDGE:
Monitoring the passenger stairs complete with canopy.
Monitoring the readiness of the umbrella
Monitoring the signage of Slippery When Wet at passenger stair.
02. Boarding with AVIOBRIDGE:
Monitoring readiness of the AVIOBRIDGE
Monitoring canopy of AVIOBRIDGE.
Monitoring the signage of Slippery When Wet at passenger stair.
Monitoring the awareness information such Watch your step please
between aircraft door level into AVIOBRIDGE floor level
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 7.4
Page : 1
7.
7.4. Special Handling During Rainy Day
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Date : 4 Jan 10
Issue : 2
RHM : 7.4
Page : 2
7.
7.5. Ramp Transport Requirement

7.5.
RAMP TRANSPORT REQUIREMENT

01. Control readiness and cleanliness of the Apron Bus and serviceability of the Bus
air conditioning.
02. Check total of availability bus transport considering with total passengers for
convenience.
03. Check the readiness and available number of baggage tractor.
04. Control the readiness and available number of the ULD for loading and
unloading.
05. Baggage cart shall serviceable and enough number to avoid damage baggage
and loss baggage on the way to and from the aircraft.
06. Control readiness and cleanliness of the VIP/CIP Van.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 7.5
Page : 1
7.
7.5. Ramp Transport Requirement
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Date : 4 Jan 10
Issue : 2
RHM : 7.5
Page : 2
7.
7.6. Ambulance and Medical Lift

7.6.
AMBULANCE AND MEDICAL LIFT

01. Monitoring the readiness of the Ambulance Car at the Airport.
02. Monitoring the readiness of the Medical High Lift (AMBULIFT) if available
-oOo-
Date : 4 jan 10
Issue : 2
RHM : 7.6
Page : 1
7.
7.6. Ambulance and Medical Lift
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Date : 4 Jan 10
Issue : 2
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Page : 2
7.
7.7. Passenger Offloading Special Procedures

7.7.
PASSENGER OFFLOADING SPECIAL PROCEDURES
7.7.1. The Passengers Allowed To Offload With Requirement As Follows;

01. Passengers Handling
a. Passenger with severe disease and high risk to contaminate to other
passengers.
b. Disruptive passenger which is potential to disturbing others passengers inflight.
c. High-risk passengers, which is potential to disturb flight safety procedures
in-flight.
d. Drunken passengers (Drunkenness, Illegal consumption of drugs, Refusal to
stop consuming alcohol) which are potential to disturb other passengers
comfort, jeopardize safety and security of flight.
e. Passenger who disrupt cabin attendant in-flight or cockpit crew.
f. When incident insist to offload passenger after flight airborne, passenger
may be offload at first available stop at any point according to the flight
scheduled.
g. Any Disruptive passenger type which is potential to disturbing others
passengers and crew in-flight & on the ground:
Refusal to stop smoking
Refusal to stop using electronic device e.g. hand phone, AM/ FM radio,
radio control etc.
Interference with aircrews on duties.
Assault on the airline staff on duties or other passengers.
Fight among passengers.
Sexual harassment.
Sexual activity.
Passengers refusal to leave the aircraft.
Verbal or physically abusive or threatening actions or words directed to
staff.
An action, which cause discomfort to another passenger, or
inappropriate behavior, which continues after warning to cease, has
been issued by a crewmember or staff on duties.
Other disorderly or riotous conduct during check in, at the lounge,
boarding gate, in-flight or arrival
Endangering the safety of flight.
Date : 4 Jan 10
Issue : 2
RHM : 7.7
Page : 1
7.
7.7. Passenger Offloading Special Procedures

02. Special handling for passenger under custody
a. Monitor if there are prisoner on board unless escorted by policing authority
must be off-loaded( refer to GASP 4.1)
b. Escorted prisoners should be boarded before all passengers and disembark
after all other passenger has left the aircraft.
c. Monitor they should be seated as far to the rear of the passenger cabin as
possible but not in the lounge area or next to / directly across from an exit,
and seated in a row of two or more seats and least one escort should seat
between the escorted prisoners at the same aisle at the last row.
d. Monitor that no escorting officer does not carry contraband, weapons,
matches or other potentially dangerous item into passenger cabin ( handle
as security item handling procedure)
e. Monitor that if there are prisoner on board unless escorted by policing
authority must be off-loaded (refer to GASP 4.1).
f. Escorted prisoners should be boarded before all passengers and disembark
after all other passenger has left the aircraft.
g. Monitor that they should be seated as far to the rear of the passenger cabin
as possible but not in the lounge area or next to / directly across from an
exit, and seated in a row of two or more seats and least one escort should
seat between the escorted prisoners at the same aisle at the last row.
h. Monitor that escorting officer does not carry contraband, weapons, matches
or other potentially dangerous item into passenger cabin (handle as security
item handling procedure).
03. Disembarkation of Passenger at Intermediate Stop
The Ramp Staff shall have knowledge regarding procedure of The
Disembarking of Passenger at Intermediate Stop refers to B.O.M. 4.5.2
7.7.2. The Baggage Procedures For Offload Passengers Requirement;
When passenger is offloaded, it is mandatory to offload his/her baggage according
to baggage reconciliation regulation.
7.7.3. The Report Procedures For Offload Passengers Requirement;
When passenger is offloaded, the ramp coordinator shall make a progressive
irregularity chronology report address to: Station Manager copy JKTOGLGA
-oOoDate : 4 Jan 10
Issue : 2
RHM : 7.7
Page : 2
7. RAMP HANDLING FOR PASSENGER

7.8. Handling Passenger in Emergency
Evacuation Procedures
7.8.
HANDLING PASSENGER IN EMERGENCY EVACUATION PROCEDURES

The handling of Passengers in emergency evacuation shall comply with the
following procedures:
01. The Airport Emergency Plan ( Local Procedures)
02. The Emergency Response Plan (ERP) belongs to PT Garuda Indonesia.
03. The Garuda Aviation Security Program (GASP) belongs to PT Garuda
Indonesia.
The station manager and/or his/her sub-ordinate (ramp supervisor) shall proactive in
passenger assistance during the evacuation process.
The station manager as a Security Coordinator at Station Level shall attend at war
room establishing by Airport Authority.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 7.8
Page : 1
7. RAMP HANDLING FOR PASSENGER

7.8. Handling Passenger in Emergency
Evacuation Procedures
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Date : 4 Jan 10
Issue : 2
RHM : 7.8
Page : 2
8.
8.1. General
8.1.
GENERAL
The ramp handling for baggage shall be prepare promptly according to the baggage
handling procedure, means that all handling activities for the loading and unloading
baggage must be done securely and safety operation.
The baggage handling in the ramp shall be checked the physically condition of the
baggage properly, if found baggage under inadequate packaging or damage
condition shall do not load.
To minimize the claim and complaint from passenger, the damage baggage receipt
and or found in the tarmac then soon as possible report to the check-in agent staff
for notify to the passenger.
The key point of the operations success is based on monitoring and controlling by
the qualified ramp officer.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 8.1
Page : 1
8.
8.1. General
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 8.1
Page : 2
8.
8.2. Baggage Make Up Area

8.2.
BAGGAGE MAKE UP AREA

The baggage make up area is an area in the terminal available for loading baggage
from check-in conveyor belt to the baggage cart or container.
The area condition should keep clean and eye catch view by ramp supervisor, the
lighting should be available and bright.
The baggage supervisor make up area shall control and monitor condition,
destination of the baggage during loading process to the baggage cart or container.
The baggage staff shall control the baggage by using a BAGGAGE MAKE UP AND
LOADING CHECKLIST and make a report to supervisor incase any irregularity such
as damage, torn or improper packages of the baggage.
Ground Handling Agent shall provide a security guard to control and monitor
baggage safety against pilferage and disruption.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 8.2
Page : 1
8.
8.2. Baggage Make Up Area
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Date : 4 Jan 10
Issue : 2
RHM : 8.2
Page : 2
8.
8.3. Ramp Control for Baggage

8.3.
RAMP CONTROL FOR BAGGAGE

The baggage after finished build up from baggage make up area then send to the
aircraft side by using a baggage tractor under security control for departure and also
from the aircraft side to the baggage claim area for arrival case.
After finishing loading in the baggage cart or container then deliver the cart or
container to the aircraft under security control before started loading into the aircraft.
Ramp officer shall monitor, control and record the baggage loading unloading
according to Ramp Activity Checklist based on timing actual loading start and
finish.
Ramp officer shall check the aircraft compartment position according to Loading
Instruction before start loading.
Ramp officer shall take necessary action as soon as possible if found any baggage
irregularity such as damage, inadequate packaging, wrong destination, etc.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 8.3
Page : 1
8.
8.3. Ramp Control for Baggage
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
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Page : 2
8.
8.4. Prevention of Aircraft Damage

8.4.
PREVENTION OF AIRCRAFT DAMAGE
8.4.1. Damage To The Aircraft Due To Ground Support Equipment

To avoid damage to an aircraft during aircraft sequences handling on the ground, all
jobs shall carry out carefully.
During aircraft taxiing, the GSE shall take place in a certain safety distance from
planning aircraft parking stand, normally the airport authority has already made
clearly mark in the apron the safety area for GSE standby position.
GSE is connected to the aircraft after aircraft block on, brake on, chock in placed
and engine shut down as PIC request.
GSE place around the aircraft shall in good and safety condition especially for
braking action purpose.
GSE shall serviceable condition and ready for use.
GSE vehicle shall drive slowly approximately 5(five) km/hr (refer to local airport
authority procedure).
After loading/unloading process finished, remove the Ground Equipment on standby
places.
Immediately report to supervisor or to Ground Engineer (Release-man) if found any
irregularity such as damage on aircraft fuselage.
8.4.2. Damage to an aircraft during Loading Unloading process
The damage to an aircraft is possible due to following condition;
01. Exceeding Floor Load Limitation
02. Improper load lashing, netting and door netting
03. Loading on Seat for checked baggage in the passenger cabin (CBBG) without
preventive action.
04. Negligence to implement the procedures while closing or opening the cargo
compartment door in gusty wind condition.
05. Improper handling of catering equipment.
Date : 4 Jan 10
Issue : 2
RHM : 8.4
Page : 1
8.

During the loading and offloading process, it is possible that aircraft body will be
shaking, to avoid damage to the aircraft; it is mandatory to connect the GSE with
an enough distance space.
During loading unloading always monitor cargo compartment door condition and
protect from damage situation.
Remind the loading staff that pallet and container to be locked properly, and the
height of load in the pallets shall not disturb the cargo door level and size limitation.
Remind the loading staff to check the locks condition inside the aircraft compartment
before start loading, soon as possible report to the ground engineer if any missing
lock or unserviceable.
Incase the automation roller bar is not serviceable and ULD shall moving manually,
increase control during pushing the ULD cause of the fast move of the ULD will be
created damage on lock property.
8.4.3. Damage to an aircraft due to spillage of Liquids
Spillage of fluids or dangerous goods shall be reported soonest to the ground
engineer due to corrosive effect to the aircraft floor and wing fuselage.
If found some of articles with leaking or damage packaging condition, shall take
action according to procedures is published by airlines operator (see Station
Manual).
All spillage on the ramp e.g. oils, fuel, hydraulic liquids, shall immediately report to
airport authority to as soonest as to be cleaned to avoid vehicle slippery and
accident.
Date : 4 Jan 10
Issue : 2
RHM : 8.4
Page : 2
8.

8.4.4. Damage to GSE equipment
The Ground equipment such as steps, baggage cart, trucks, forklifts, conveyor belt
etc and aircraft equipment e.g. pallets, containers, tie down materials, locks,
spreader etc must be in good maintenance plan to keep in serviceable condition.
The equipment, which is in abnormal, condition e.g. torn condition, sharp in the
shape side and shall put label unserviceable and send to maintenance for repair.
During pallets build up, always take special attention while covering the load with a
net, do not so tightened the net rope that it possible make the pallet damage such
as the pallet surface will be curved and unable to fit locked in side compartment.
Handling of ULD shall comply with ULD handling Regulation, and do not exceed of
maximum floor load and maximum weight for pallets and containers.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 8.4
Page : 3
8.
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
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Page : 4
8. RAMP HANDLING FOR BAGGAGE

8.5. GSE Support and handling of Special
Baggage
8.5.
GSE SUPPORT AND HANDLING OF SPECIAL BAGGAGE

The GSE support for special baggage e.g. heavy bag a serviceable forklift shall
available at every international airport such as CGK/DPS.
01. The ramp staff shall check and re-check the readiness of such equipment.
02. The baggage is under weight of 23 KG up to 32 KG per piece is to be
considered classified as heavy baggage.
03. The Baggage under weight over than 32 KG per piece should be divided or
spread into 2(two) pieces or more.
04. The heavy baggage need special handling information e.g. shall affix a HEAVY
LABEL to the baggage.
-oOo-
Date : 16 Feb 2012

Issue : 3
RHM : 8.5
Page : 1
8. RAMP HANDLING FOR BAGGAGE

8.5. GSE Support and handling of Special
Baggage
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Date : 16 Feb 2012

Issue : 3
RHM : 8.5
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8.
8.6. Ramp Baggage Transportation

8.6.
RAMP BAGGAGE TRANSPORTATION

Ramp transportation from baggage make up area to the aircraft side, using a
baggage tractor under security control for departure and also from the aircraft side
to the baggage claim area for arrival case.
After finished loading in the baggage cart or container then deliver the cart or
container to the aircraft under security control before started loading into the aircraft.
The baggage tractor driver shall certified and holding Driving License issued by
Airport Authority.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 8.6
Page : 1
8.
8.6. Ramp Baggage Transportation
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Date : 4 Jan 10
Issue : 2
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Page : 2
8.
8.7. Offload Baggage Procedures

8.7.
OFFLOAD BAGGAGE PROCEDURES

01. Ensure baggage shall be offloaded immediately after aircraft on ground (Block
On) and engine shut down without waiting passenger disembark.
02. Monitor first and last baggage delivery:
Narrow body 10 minutes and 20 minutes after aircraft Block On.
Wide body 10 minutes and 30 minutes after aircraft Block On
03. Executive class baggage shall be offloaded and delivered first to the passenger
then followed by economy class baggage.
04. Damage or inadequate packaging checked baggage shall be informed to Lost
and Found unit.
05. If found spillage liquid from checked baggage shall be informed to Lost and
Found unit.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 8.7
Page : 1
8.
8.7. Offload Baggage Procedures
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Date : 4 Jan 10
Issue : 2
RHM : 8.7
Page : 2
8.
8.8. Baggage Make Up Check List

8.8.
BAGGAGE MAKE UP CHECK LIST

Baggage make up Checklist is a check list for Checked Baggage manually loading
direct into the aircraft or loading by ULD(s). The purpose of loading checklist is to
reconcile that incase passenger cancel onboard due to some reason then easy to
find and offload his/her baggage immediately.
8.8.1. Baggage Make Up Completion Procedures
Insert Station of Make Up. (i.e. CGK)

Insert Destination. (i.e. BTH)
Insert FLIGHT NUMBER. (i.e. GA152)
Insert Date. (i.e. 20 Mar 2006)
Insert AIRCRAFT REGISTER (i.e. REG. : PK-GGU)
NO : 1XXXXX as serial number preprinted
Insert STD (i.e. 16:50)
Insert ATD (i.e. 16:55 (after Aircraft Push Back))
Insert Start (i.e. 16:10 (start make up bag))
Insert Finished (i.e. 16:30 (finished make up bag))
Insert Baggage Handling Staff name and sign (i.e. M Tanjung and sign and
ID.NO. 522xxx)
Insert Porter staff name of staff duty (i.e. 1. Master 2. Mister 3. Polan etc)
Insert ACTUAL (i.e. B : 2456 Kg : 120 Pcs).
Insert Acknowledged Supervisor name and sign (i.e Nuralim & Signature also
ID. No. 515xxx).
Portion of Baggage control check must be mentioned and or attached on
respective Cart Number used for loading. i.e.
ULD/CART NO
BTH
GA 12-12-03 (TAG)
GA 13-02-04 (TAG)
GA 14-01-20 (TAG)
GA 02-02-34 (TAG)
GA 03-44-56 (TAG)
GA 00-53-88 (TAG)
Etc.
Date : 4 Jan 10
Issue : 2
ULD/CART NO
MES
GA 22-13-03 (TAG)
GA 23-01-04 (TAG)
GA 24-02-44 (TAG)
GA 00-23-55 (TAG)
GA 00-34-77 (TAG)
Etc.
ULD/CART NO
ETC
RHM : 8.8
Page : 1
8.
If ULD system loading each ULD number must be write ULD Serial Number
follow by slash (/) then 3 letter code Station Destination. i.e.
ULD/CART NO
AKE1223GA/SHA
GA 12-12-03 (TAG)
GA 13-02-04 (TAG)
ULD/CART NO
AKE1444GA/SIN
GA 22-13-03 (TAG)
GA 23-01-04 (TAG)
GA 24-00-20 (TAG)
ULD/CART NO
ETC
Or If any possibilities condition that baggage make up by manual calculation

then each baggage tag shall mentioned and accumulated weight of baggage
accordingly. i.e.
ULD/CART NO
AKE1223GA/BTH
12-12-03 12
-02-04 20
32
13-29-01 14
46
10-24-32 10
10-24-33 10
66
etc
Date : 4 Jan 10
Issue : 2
ULD/CART NO
BTH (CART NO1)
12-12-08 12
-02-09 20
32
13-29-11 14
46
10-24-34 10
10-24-35 10
66
etc
ULD/CART NO
ETC
RHM : 8.8
Page : 2
8.

8.8.2. Baggage Make Up Illustrations
Date : 4 Jan 10
Issue : 2
RHM : 8.8
Page : 3
8.
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 8.8
Page : 4
9.
9.1. General
9.1.
GENERAL
In general, handling of cargo and mail is under the cargo department control
especially handling located at ware house. It is mandatory to hire a skilled and
experience cargo staff to develop a professional handling to customers.
Basically, main function handling of the cargo and mail locate in the warehouse, e.g.
cargo acceptance, cargo storage, built up etc, however 2nd function of cargo and
mail handling is in the ramp side.
Ramp handling is a part thereof handling of cargo in the apron or ramp e.g.; delivery
and/or transportation of cargo/mail between warehouse to the aircraft vice versa
include loading unloading portion.
The ramp handling for cargo and mail shall be prepare promptly according to the
cargo handling procedure, means that all handling activity for the loading and
unloading of cargo must be done securely and safety operation.
The cargo and mail handling in the ramp should be checked properly the condition
of the cargo or mail physically, shall found the cargo or mail under inadequate
packaging do not load.
The cargo handling shall check Cargo Label accordingly and do not load the cargo
labeled by Cargo Aircraft Only on a passenger aircraft.
To avoid claim and complaint from consignee, incase the damage cargo receipt and
/or found in the tarmac such item should be rejected to onboard and report to the
acceptance agent staff to notify the shipper.
Garuda Indonesia does not accept Cargo in the passenger seats of the aircraft
cabin.
The key point of Cargo operations success is based on monitor and control from the
qualified ramp officer.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 9.1
Page : 1
9.
9.1. General
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Date : 4 Jan 10
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RHM : 9.1
Page : 2
9.
9.2. Cargo / Mail Build Up Area

9.2.
CARGO / MAIL BUILD UP AREA

The cargo build up area is an area purpose for cargo built up and distributes onto
ULD(s) and/or load in the cargo cart, located at cargo terminal.
The operational in the cargo build up area is under supervision of the cargo
supervisor.
The equipment to support the operation in the Cargo / Mail Build Up Area is:
01. Weighing Scale up to 500 KG
02. Weighing Scale for Pallet / Container
03. Cargo Cart
04. Cargo Tractor.
05. Plastic sheets cover
06. Pallets or Container Rack
07. Net / Lashing / Rope
08. etc.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 9.2
Page : 1
9.
9.2. Cargo / Mail Build Up Area
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Date : 4 Jan 10
Issue : 2
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Page : 2
9.
9.3. Loading unloading into the aircraft

9.3.
LOADING UNLOADING INTO THE AIRCRAFT

The loading and unloading for cargo and mail shall refer to the CHAPTER 6.
LOADING AND UNLOADING TO THE AIRCRAFT in this manual.
Incase there is any doubt or friction during loading and unloading operation, may be
referred to the CARGO MANUAL for confirmation.
Note: Special for Marine product, loading unloading should be used conveyor belt to
avoid damage/leakage to package and/or contents.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 9.3
Page : 1
9.
9.3. Loading unloading into the aircraft
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Date : 4 Jan 10
Issue : 2
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Page : 2
9.
9.4. Cargo / Mail handling in the tarmac

9.4.
CARGO / MAIL HANDLING IN THE TARMAC

The cargo and mail handling in the tarmac shall apply the following procedures:
01. Check the condition of packages by random check.
02. Check completion of the Cargo Manifest, Airway Bill and Document AV-7
03. Check loading instruction for incoming and outgoing cargo and mail.
04. If it is found damage and or torn cargo packages or mail bags soonest inform to
the cargo officer.
05. In case found lack of documentation do not loads the cargo or mail until special
instruction and approval receive from cargo side.
06. Need special attention during handling in the tarmac for special cargo such as:
Live Animal (AVI), Heavy Cargo (HEA) Garuda regulation Maximum 150 Kg
per piece, Perishable Goods (PER), Valuable Goods (VAL), Dangerous Goods
(DGR), Human Remain (HUM), Human Live Organ (LHO), Diplomatic Mail (DIP)
Etc.
07. Ramp officer shall familiar with signage label, instruction label, Dangerous
Goods Label, Handle with care label, Door Side Label, Executive Label,
Baggage Label etc.
08. Check and monitoring all cargo labeling shall affixed and eye catching position
during loading to avoid damage, hazard and injury to loading staff.
09. Do not negligence during monitoring cargo and mail handling in the tarmac.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 9.4
Page : 1
9.
9.4. Cargo / Mail handling in the tarmac
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Date : 4 Jan 10
Issue : 2
RHM : 9.4
Page : 2
9.
9.5. GSE Support for Special Cargo

9.5.
GSE SUPPORT FOR SPECIAL CARGO

The following list of GSE support for special cargo:
01. High Lift Forklift
02. High Loader Transporter
03. Dollies Pallet or Container
04. Conveyor Belt
05. Cargo Tractor
06. Cargo Cart
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 9.5
Page : 1
9.
9.5. GSE Support for Special Cargo
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 9.5
Page : 2
9.
9.6. Ramp Transportation for Cargo / Mail

9.6.
RAMP TRANSPORTATION FOR CARGO / MAIL

The ramp transportation shall provided by Ground Handing Agent according SGHA.
The Ramp transportation for cargo includes delivery cargo and mail from airport
warehouse to the aircraft vice versa and /or any agreed point in terminal area.
The ramp transportation for cargo and mail between any agreed points in the tarmac
shall be guarded by Ground Handling Agent Security staff to prevent pilferage and
loss on the way to agreed point.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 9.6
Page : 1
9.
9.6. Ramp Transportation for Cargo / Mail
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 9.6
Page : 2
9.
9.7. Offload Cargo / Mail Procedures

9.7.
OFFLOAD CARGO / MAIL PROCEDURES

01. The cargo / mail shall be offloaded immediately after finishing offload passenger
baggage.
02. First and last cargo / mail delivery to ware house:
Narrow Body is 10 minutes and 25 minutes after aircraft Block On.
Wide Body is 10 minutes and 40 minutes after aircraft Block On.
03. If found damage or inadequate packaging of cargo or mail, soonest inform to
cargo officer.
04. If found spillage liquid from cargo or mail soonest inform to cargo officer.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 9.7
Page : 1
9.
9.7. Offload Cargo / Mail Procedures
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 9.7
Page : 2
9.
9.8. Cargo / Mail Build Up Check List

9.8.
CARGO / MAIL BUILD UP CHECK LIST

The cargo / mail Build up Checklist is a checklist for check cargo / mail manually
system loading into the aircraft or loading built up using ULD(s). The purpose of
loading checklist is to reconcile cargo / mail may be needed to offload due to some
reason like packages spoil damage or torn.
9.8.1. Cargo / Mail Build Up Checklist Completion Procedures

01. Insert Station Build Up. (i.e. CGK)
02. Insert Destination. (i.e. BTH)
03. Insert FLIGHT NO (i.e. GA 152)
04. Insert Date. (i.e. 20 Mar 2006)
05. Insert REG. (i.e. PK-GGU)
06. NO : 1XXXXX as serial number preprinted
07. Insert STD. (i.e. 16:50)
08. Insert ATD (i.e. 16:55 (after Aircraft Push Back))
09. Insert Start (i.e. 16:10 (start make up bag))
10. Insert Finished (i.e. 16:30 (finished make up bag))
11. Insert Petugas Cargo name and sign (i.e. Hendro W and sign and ID.NO.
522XXX)
12. Insert Petugas Porter name of staff duty i.e. 1. Master 2. Mister 3. Polan etc
13. Insert ACTUAL (i.e. C : 2456 Kg : 120 Pcs. - M : 400 Kg: 30 Pcs.)
14. Insert Mengetahui Supervisor name and sign (i.e. Nuralim & Signature also ID.
No. 515xxx).
15. Bulk Loading system Airway bill control check must be written on respective
Compartment used for loading. i.e.
ULD/CART NO.
SHA/C
126-1234 5678 777.5
//// //// //// //// //// //// ////
//// //// //// ////
Date : 4 Jan 10
Issue : 2
ULD/CART NO.
SIN/C
126-1234 5678 333.7
//// //// //// //// //// ////
//// //// //// //// //// ///
ULD/CART NO.
ETC
RHM : 9.8
Page : 1
9.

If ULD system loading each compartment loading position must be write ULD
Serial Number / 3 letter code Station Destination. i.e.
ULD/CART.NO.
ULD/CART NO.
ULD/CART NO.
PIP1223GA/SHA/C
126-1234 5678 666.1
//// //// //// //// //// ////
//// //// //// //// ////
PAG1444GA/SIN
126-1234 5678 999.1
//// //// //// //// //// ////
//// //// //// //// //
ETC
126-1234 5678 665.2

//// //// //// //// //// ////
//// //// //// //// ////
126-1234 5678 667.3
//// //// //// //// //// ////
//// //// //// //// ////
Date : 4 Jan 10
Issue : 2
RHM : 9.8
Page : 2
9.

9.8.2. Cargo / Mail BUILD UP Checklist Illustrations
-oOo-
-oOoDate : 4 Jan 10
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9.
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Date : 4 Jan 10
Issue : 2
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10.
ULD, FUELING, CLEANING AND

CATERING HANDLING
10.1. Unit Load Device (ULD)
10.1. UNIT LOAD DEVICE (ULD)
10.1.1. General
The ULD(s) is aircraft equipment purposed for loading of a baggage, cargo and mail
or a certain items e.g. special load onto the aircraft cargo holds compartment, and
will onboard in certain configuration on the wide body aircraft type along the route of
a flight providing service to airlines customers.
Unit Load Device (ULD) basically based on 2(two) type there are Containers and
Pallets.
UNIT LOAD
DEVICES
CONTAINERS :
LD3
Size 1534 x 1562 mm
:
:
:
LD2
LD9
P2
P1
P6
P9
Small Containers
IGLOO
Size 108 x 88 in
PIP XX222 GA
(2235 x 2743 mm)
Size 125 x 88 in
PAG XX333 GA
(2235 x 3175 mm)
Size 96 x 125 in
(2438 x 3175 mm) PIG XX444 GA
Half Pallet Sizes
P9P XX555 GA
PALLETS
CODE
Dimensions & Examples

AVE 01234 GA
AKE 04567 GA
Movement of the ULD(s) shall under control by ULD Manager with SITA address
JKTULGA, the objective of management control of the ULD system are:
ULD Stock Control and daily movement monitoring
Control Space availability
Reducing aircraft Ground Stop /Turn Around at a certain airport.
To have an easy way in ULD exchange than every ULD shall have sign and clearly
marking according to IATA Regulation.
Date : 4 Jan 10
Issue : 2
RHM : 10.1
Page : 1
10.

CATERING HANDLING
UNIT TYPE SIZE
AND
COMPATIBILITY
U A B
SERIAL NUMBER
OWNER
01234
GA
Compatibility: will fit into B707

Freighter and B707 with side-wall
protection
Base dimensions in this example A

means 88 x 125 in, for other sizes and
codes see Specification 40/1
To identify the unit category only the first character of the
code need be considered. The code are as follows:
Code Letter
ULD Category
A*
C*
D*
J
M
N
P
R
U
Related Equipment
H
V
W
X
Date : 4 Jan 10
Issue : 2
Certified Aircraft Unit other than Pallet or Net

Non-aircraft
Non-certified aircraft
Thermal Non-aircraft
Thermal Non-certified Aircraft
Certified Aircraft Pallet Net
Certified Aircraft Pallet
Thermal Certified Aircraft
Non-Structural Igloo
Animal Stalls (as listed in the IATA Live Animal
Regulation)
Automobile Transport Equipment
Slave Pallets
Reserve for airline internal use
RHM : 10.1
Page : 2
10.

CATERING HANDLING
10.1.2. Load Category Code
LOAD TYPE
CODE
TAGGED BAGGAGE
CARGO
FIRST/Executive Class Baggage
MAIL
NO CONTAINER OF ULD IN HOLD POSITION
PALLETS 125 X 88
P1
HALF WIDTH OF LOWER DECK CONTAINER
LDC
HALF WIDTH OF MAIN DECK CONTAINER
MDC
PALLET 60.4 X 125
P9
STRUCTURAL IGLOO 125 X 88 X 64
SAK/AA2
NON STRUCTURAL IGLOO 125 X 88 X 64
UAK/UA2
PALLET 96 X 125
P6
SORT ON ARRIVAL
UNSERVICEABLE CONTAINER /PALLET
EMPTY CONTAINER/IGLOO/PALLET
MIXED LOAD FOR SAME DESTINATION
TRANSFER LOAD/TRANSFER CARGO
EQUIPMENT (E.G.UNMANIFESTED SPARE)
CARGO IN SECURITY CONTROLLED CONTAINER
Date : 4 Jan 10
Issue : 2
RHM : 10.1
Page : 3
10.

CATERING HANDLING
10.1.3. Aircraft ULD Maximum List
TYPE
Max.
CGO
Dims
AVE / DVE /
AKE
Lower
Deck
Max.gross
wgt
Standard
Tare wgt.
Inside
Volume
B-747,
A330
1.285 kg
135 kg
4.3 M3
B-747,
A330
3.770 kg
4.670 kg
130 kg
10.3 M3
5.100 kg
145 kg
11.2 M3
Loaded in
Container
LD3
P1P / P1G /
PAG
Pallet
88X125
213X307
X163 cm
1.585 kg
P6P
233X307
Pallet
96X125
X163 cm
B-747,
A330
P9S/PLA
Small
144X307
Hajj Only
3.174 kg
85 kg
7.0 M3
B-747,
A330
6.030 kg
320 kg
TBA
B-747,
A330
3.770 kg
500 kg
8.8 M3
Pallet
60.4X125
X163 cm
AAR
Igloo LD9
RAK
Igloo
refr.LD9
6.030 kg
N 1 D = ROPE NET
Date : 4 Jan 10
Issue : 2
RHM : 10.1
Page : 4
10.

CATERING HANDLING
10.1.4. ULD(s) Illustration
Date : 4 Jan 10
Issue : 2
Rating
IATA Code
ATA Code
Internal Vol.
Tare Weight
M.G.W.
Dimension
: Type 8
: AKE, AVE, AVA
: LD-3
: 4.3 Cu.M
: 135 Kgs
: 1,858 Kgs
: 60.4 X 61.5 Base
Rating
IATA Code
ATA Code
Internal Vol.
Tare Weight
M.G.W.
Dimension
: Type 5
: AAP
: LD-9
: 10.6 Cu.M
: 200 Kgs
: 6,033 Kgs
: 88 X 125 Base
Rating
IATA Code
ATA Code
Internal Vol.
Tare Weight
M.G.W.
Dimension
: 2 BG
: P6P
:
: 11.39 Cu.M
: 130 Kgs
: 6,804 Kgs
: 96 X 125 Base
RHM : 10.1
Page : 5
10.

CATERING HANDLING
Date : 4 Jan 10
Issue : 2
Rating
IATA Code
ATA Code
Internal Vol.
Tare Weight
M.G.W.
Dimension
: Type 5
: AAF
: LD-29
: 14.5 Cu.M
: 6,033 Kgs
: 6,033 Kgs
: 88 X 125 Base
Rating
IATA Code
ATA Code
Internal Vol.
Tare Weight
M.G.W.
Dimension
: Type 5
: P1P, P1G, PAG
:: 10.5 Cu.M
: 135 Kgs
: 4,535 Kgs
: 88 X 125 Base
Rating
IATA Code
ATA Code
Internal Vol.
Tare Weight
M.G.W.
Dimension
: Type 6
: PLA, FLA, NLA
:: 6.94 Cu.M
: 90 Kgs
: 3,175 Kgs
: 60.4 X 125 Base
RHM : 10.1
Page : 6
10.

CATERING HANDLING
10.1.5. ULD Control Management
The ULD management and control under JKTULGA, unit which is control and
manage ULD utilization, daily movement, stock control, exchange / transferring and
leasing / borrowing by using ULD Management System.
Each station must be responsible for:
Control standard ULD station stock allocation
Report daily movement / transfer ULD
Report remaining stock ULD
Request replacement for damage ULD
Return the surplus ULD Stock
Request change of standard stock of ULD
Each flight using wide body type of aircraft shall be onboard unit load devices (ULD)
as aircraft property according to standard ULD configuration published, and any
ULD offloaded shall replace to keep maintain the standard according configuration
and local station stock.
Physically check in the tarmac and or ULD Storage Rack shall be done to ensure
that availability of the ULD stock matching with Standard Station Stock record data
file, and to avoid missing or loss physically check shall be monitored by Ramp
Officer.
Note:
If Ramp Officer found any damage of ULD(s), he has an authorized to refuse the
usable of damage ULD(s), to avoid the damage of the aircraft lock and roller bar
property.
There are 2(two) types of ULD(s) control:
By using ULD Control Card manual system (this system is only use if there is no
CAREGA)
By using Automation System through CAREGA. are as follows:
Date : 4 Jan 10
Issue : 2
RHM : 10.1
Page : 7
10.

CATERING HANDLING
01. ULD Control Message (UCM)
Shall be sent to head quarter control system QIFFMGA copy address to
JKTULGA immediately after aircraft departed.
a. First Board Point Station
QD QIFFMGA CPYXXXX JKTULGA
.UPGKKGA 280125
UCM
GA602/02AUG.PK-GPA.UPG
.PIP1222GA.PAG1333GA.PAJ97777GA
.AVE1444GA.AKE1555GA.PIP1111GA
.AKE1333GA.AVE1888GA
=
b. Transit Station
QD QIFFMGA CPYXXXX JKTULGA
.BKKKKGA 280125
UCM
GA970/02AUG.PK-GSH.BKK
IN
.PIP1222GA.PAG1333GA.FLA5101GA
.AVE1444GA.AKE1555GA.AVE2222GA
OUT
.PAG6666GA.AVE7777GA.AKE8888GA
.AKE9999GA.AVE91111GA.FLA5233GA
.AVE 8888/AKE 2222 GA
=
c. Terminating Station
QD QIFFMGA CPYXXXX JKTULGA BPNKKGA
.BPNFFGA 280125
UCM
GA510/02AUG.PK-GGO.BPN
IN
.PIP1222GA.PAG1333GA.PAJ97777GA
.AVE1444GA.AKE1555GA.PIP1111GA
.AKE1333GA.AVE1888GA
=
Date : 4 Jan 10
Issue : 2
RHM : 10.1
Page : 8
10.

CATERING HANDLING
Where:
QIFFMGA
JKTULGA
BPNKKGA
BPNFFGA
UCM
.BPNKLGA
.
02AUG.PK-GGO
/
.
System Telex Address.

ULD Control Telex Address (copy reader)
Station Manager Telex Address (copy reader)
Sending Station Telex Address
Message Identifier
Station Code
Separator
Date and aircraft registration when ULD
Movement be sent
Separator
Dot
IN
OUT
PIP
1222
GA
Incoming ULD
Outgoing ULD
ULD Type
Serial Number ULD
Owner Code
02. ULD Stock Control Message (SCM)

Should be sent to head quarter control system QIFFMGA copy address to
JKTULGA immediately every MONDAY.
QD QIFFMGA CPYXXXX BKKKKGA JKTULGA
.BKKFFGA 280912
SCM
BKK/01OCT/1530
.PAG2244GA.3355GA.4466SR.5577GA.8888GA.T05
.PIG4411GA.5522GA.7711GA.2288GA.T04
.P1P8888GA.T01
.FLA5101GA.5666GA.T02
.AVA4444GA.5555GA.6666GA.T03
.AVE3388GA.2200GA.3344GA.7777GA.9999GA.T05
.AKE2222GA.4422GA.7766GA.9555GA.T04
SI TWO TG NETS
=
Date : 4 Jan 10
Issue : 2
RHM : 10.1
Page : 9
10.

CATERING HANDLING
Where:
QIFFMGA
JKTULGA
BKKKKGA
BKKFFGA
SCM
.SUBKLGA
.
01OCT/1530
/
.
PAG
2244
GA
4466
SR
T05
SI
TWO TG NETS

Message Identifier
Station Code
Separator
Date/time Stock Check Completed
Separator
Dot
ULD Type
Serial Number ULD
Owner Code
Serial Number ULD
Owner Code-Default to host (if not present)
Total Number of Unit type instead (optional)
Supplementary Info identifier (Optional)
Information
There are two types of control be implemented by Garuda:

IN HOUSE ULD CONTROL
INTERLINE ULD CONTROL.
In ULD control known as OFFLOAD OWNERSHIP the meaning is every
returning the offloading ULD, shall be acknowledged and shall be approved by
airlines that offload the ULD. And sending the above ULD shall use Control
Receipt.
03. ULD Exchange Control Message (LUC)
When receiving ULD from another carrier, broker, agent or participant of the
following action should be taken:
a. Ensure the accuracy of the ULD ID Code recorded on the Control Receipt
prior to signing the receipt (another carrier, broker, agent should have an
own ULD Control Receipt.)
b. Transferring carrier is responsible that the ULD unit is serviceable at the
time of transfer.
c. Component parts of the unit shall not be separated and shall remain with the
original unit.
Date : 4 Jan 10
Issue : 2
RHM : 10.1
Page : 10
10.

CATERING HANDLING
d. A receipt as shown below shall be completed by the transferring carrier and
shall obtain the signature from the receiving carrier at the time of transfer.
e. The original white copy of ULD Control Receipt form shall be sent to
JKTULGA
f. The original blue copy of ULD Control Receipt form shall be sent to
Revenue Account Unit/JKTWAGA for billing purpose to other carrier nonparticipant, agent, or broker. In order to expedite the input of information to
ULD Inventory Control (JKTULGA), it is recommended that the field offices,
to forwarding the green copy to complete Control Receipt, also send to
QIFFMGA the LUC message for each Control Receipt which received on a
daily basis.
By doing that above sequence action, benefit to Garuda Indonesia is:
Determine the losses of ULD at an early stage.
Demurrage charges on other carrier ULD unit can be minimized.
Maximized utilization of Garuda ULD and to increase demurrage charge to
other carrier.
LUC message shall be sent to head quarter control system QIFFMGA copy
address to JKTULGA immediately.
QD QIFFMGA CPYXXXX JKTULGA BKKKKGA
.BKKFFGA 280912
LUC
P1P2244GA/21OCT04/0930/TG/GA/BKK/126-23456789/BKK/SER
=
Where:
QIFFMGA
JKTULGA
BKKKKGA
BKKFFGA
LUC
Message Identifier
P1P
ULD IATA Code
2244
ULD Serial number
GA
ULD Owner Code
/
Separator
0930
Transfer Time.
TG
Receiving Carrier or Broker
GA
Transferring Carrier or Broker
BKK
Transfer Point.
126-23456789
Control Receipt Number
HKG
Final Destination.
Date : 4 Jan 10
RHM : 10.1
Issue : 2
Page : 11
10.

CATERING HANDLING
SER
UNS
SER
DAM
HHH
ZZZ
Condition (Optional)
Unserviceable
Serviceable
Damaged
Demurrage start immediately.
Carried on a courtesy basis.
04. ULD Control Receipt
Date : 4 Jan 10
Issue : 2
RHM : 10.1
Page : 12
10.

CATERING HANDLING
05. ULD Control Receipt Back Side
LIABILITY FOR LOSS OR DAMAGE
The use and possession of a carrier-owned unit load device is subject to applicable tariffs in effect
as of the date here of which are filed in accordance with the law. In particular, the consignor or the
consignee shall be liable for demurrage if the unit load device is held in excess of the time specified
in the applicable tariff: the consignor or the consignee shall be liable for damage sustained by a unit
load device while in the use and possession of the consignor or consignee the consignor or the
consignee shall be liable for a non-return penalty as specified in the applicable tariff.
Date : 4 Jan 10
Issue : 2
RHM : 10.1
Page : 13
10.

CATERING HANDLING
10.1.6. ULD Bulk Weighing and Stowage
01. Weighing
a. Check and determine gross weight of ULD before loading into the aircraft
b. Weight of ULD include its content by using WEIGH BRIDGE
c. Accumulation of load pieces
d. After finished weighing it is mandatory to put it Container/ Pallet Tag as
written information and can be used as ULD/Bulk Load Statement while
loading shall refer to the Loading Instruction.
02. Stowage on ULD
a. Check in advance all load before loading in ULD in regard with nature of
content such as Heavy, Perishable, small and light item, Fragile item
according to the handling instruction label etc.
b. Put the heavy item load at the bottom and the light item on the top.
c. Spread the load neatly and do not make empty space between each other
item.
d. Packing list in the pallet shall be strengthened to avoid the load broken
during loading process.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 10.1
Page : 14
10.

CATERING HANDLING
10.2. Fueling Procedures
10.2.
FUELING PROCEDURES
Fueling shall be done by Qualified Ground Engineer from Maintenance Unit
according to requirement (for detail see Technical Manual Chapter VI).
10.2.1. Before process fueling, this procedure shall apply

Take and check fuel sample from Fuel Supplier
Ground cable discharges shall be connected to the ground
For night stop aircraft, will be provided service Fuel Water Drain from each tank of
the aircraft, while turn around or transit fuel water drain activity not recommended.
10.2.2. Fueling in Progress
01. Fueling with APU running is allowed
02. Fueling with one engine running
Fueling with one engine running normally is not allowed, this is permitted in
exceptional cases as long as there is available Expert Staff for this operation;
fuel truck is not located and connected at the same aircraft side as the running
engine and all safety precautions must be covered.
Notes:
Before commencement of fueling ensures that this is not contrary with the
local regulation. For domestic flight check with Pertamina
Fueling with one engine running is considered as an emergency situation,
therefore should be avoided whenever possible
Dispatching an aircraft from home base with the known possibility of fueling
with one engine running at the next station is not permitted
03. Fueling with all passenger ONBOARD or (DIS) EMBARKING
Fueling an aircraft with passengers onboard or (Dis)embarking is allowed
provided:
a. It is not prohibited by local regulation.
b. At least ONE COCKPIT CREW shall stay in the cockpit having inter-phone
contact with ground engineer.
c. Communication shall be made between ground engineer and flight crew
and/or other appropriate personnel involved in ground handling activities, in
order to notify whether the fueling process is about to begin and has been
completed.
d. The SEAT BELT sign is OFF.
e. Flight Attendants must be informed and shall ensure that the following crew
members are on board:
Date : 13 Jun 13
Issue : 3
RHM : 10.2
Page : 1
10.

CATERING HANDLING
f.
g.
h.
i.
j.
k.
FA-1 or appointed deputy;

One cabin attendant in the neighborhood of each of the specified exits
(The purser or deputy maybe included in this number). When situation
arises which endangers the safety of the occupants, the FA-1 shall
initiate a rapid disembarkation. An evacuation via all usable exits shall
be considered only in case fire. (Refer to BOM 3.3.4 point 5 page 2).
Passengers are informed (by suitable PA announcement) that fuelling
operations are to take place;
Passengers do not smoke;
All items of personal electrical equipment are switched off;
Passengers remain seated, with their seat belt released;
All aisles and routes to exits remain clear from obstructions;
The outside area beneath each exit remains clear;
The refueling supervisor is informed immediately if any fuel vapour is
detected in the cabin;
One main exit door forward of the wing should remain open, with a jetbridge/mobile stair in position;
One main exit aft of the wing should remain closed with the mode
selector set to Armed until completion of the fuelling operation;
All other doors should remain closed, with the mode selector set to
manual;
A cabin crew member should be positioned at each main exit door;
Notify fire services of seat assignment;
Designate an exit through which a stretcher can be removed if
necessary.
Evacuation areas on the ground beneath aircraft exit doors (not in use for
aircraft servicing) are kept clear of obstructions,
Where a boarding bridge is in use, an interior access pas is maintained from
aircraft to the terminal,
Where a boarding bridge is not in use, passenger steps are positioned at the
aircraft door(s) normally use for boarding,
Station Manager/Duty Officer shall ensure that boarding ramps, stairs or
clear areas are made available.
Technician will alert the crew directly or via inter-phone, whenever a
situation arises which endangers the safety of the occupants.
THE FUEL TRUCK should not be in the disembarking path.
04. Refueling After Embarkation

When additional fuel must be tanked after embarkation is completed, the
requirement for passenger stairs or boarding ramp may be disregarded when:
All ground equipment is removed from the aircraft
Date : 1 Feb 13
Issue : 3
RHM : 10.2
Page : 2
10.

CATERING HANDLING
Cabin crew is standing-by for immediate evacuation via the slides
Interphone contact ground - to - cockpit is established
(Refer to BOM 3.3.4 point 6 page 3).
-oOo-
Date : 13 Jun 13
Issue : 3
RHM : 10.2
Page : 3
10.

CATERING HANDLING
Date : 1 Feb 13
Issue : 3
RHM : 10.2
Page : 4
10.

CATERING HANDLING
10.3. Cleaning Services
10.3. CLEANING SERVICES
10.3.1. Aircraft Interior Cleaning Included
01.
02.
03.
04.
05.
Replace headrest cover, pillow cases and blankets

Clean ashtrays
Cabin surface include seats armrest and table.
Clean the carpet using vacuum cleaner.
Completion of safety guide card, airsickness bag and EXIT ROW SEAT
SAFETY CARD SUPPLEMENT at in all seats back pocket.
06. Galleys cleaning.
07. Cleaning cockpit compartment
08. Toilet cleaning and replace toilet towel, tissue and soap.
10.3.2. Exterior Cleaning Included
Perform cleaning of:
01. Flight deck windows
02. Cabin windows.
10.3.3. Toilet Tank Servicing
Toilet Tank Servicing procedure refer to Station Manual chapter 4.8.7
10.3.4. Potable Water Servicing
Potable water servicing procedure refer to Station Manual chapter 4.8.8
-oOo-
Date : 16 Feb 2012

Issue : 3
RHM : 10.3
Page : 1
10.

CATERING HANDLING
10.3. Cleaning Services
INTENTIONALLY BLANK
Date : 16 Feb 2012

Issue : 3
RHM : 10.3
Page : 2
10.

CATERING HANDLING
10.4. Catering Uplift
10.4. CATERING UPLIFT
10.4.1. General
01. The catering uplift operation is done by caterer using Hydraulic Truck Lift
(HYBRO) for special loading into the aircraft.
02. The ramp staff shall make coordination with catering staff for timing target
availability catering truck to be standby in the tarmac before aircraft landing
and when catering may be started for off loading and uplift.
03. The standard requirement is catering truck standby at apron closed to parking
stand 5 (five) minutes before STA (standard time of arrival) and started
offloading and on-loading 10 (ten) minutes after aircraft block on in the parking
position.
10.4.2. Ramp Activity During Catering Offloading/Loading
Ramp activity during catering offloading/loading as follows:
01. Monitor and check availability of catering truck
02. Monitor and check meal plan onboard according to Food Order Sheet (FOS).
03. Monitor and check special meals on request.
04. Monitor, check and sign acknowledgement on behalf of Station Manager if any
additional meals and dry goods.
05. Monitor and check if catering loading finished and aircraft ready for boarding.
10.4.3. Operating of Aircraft Doors
Operating of Aircraft Doors especially service door for loading unloading catering
services refer to Station Manual chapter 4.8.11
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 10.4
Page : 1
10.

CATERING HANDLING
10.4. Catering Uplift
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 10.4
Page : 2
11.
DOCUMENTATION AND LABELING
11.1. General
11.1. GENERAL
The document is paper work form and/ or certificate purpose to give an evidence
that the job has been done properly according to procedures and/or compliance with
international rule and regulations.
Documentation and labeling is an importance part of ramp handling activity. The
ramp staff shall have knowledge about flight documents and or aircraft documents
as well as labeling during handling an aircraft in the ramp side.
The labeling used for handling of a baggage, cargo or mail is depend on function of
label purposes e.g. handling instruction, information and /or service label.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 11.1
Page : 1
11.
11.1. General
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 11.1
Page : 2
11.
11.2. Type Of Document

11.2. TYPE OF DOCUMENT
11.2.1. Aircraft / Ship Document
01. Certificate of Registration (C of R)
02. Certificate of Airworthiness (C of A)
03. Aircraft Flight Logbook (AFL)
04. Aircraft Maintenance Logbook (AML)
05. Cabin Maintenance Logbook (CML)
06. Normal Check List
07. Emergency Check List
08. Aircraft Operation Manual (AOM)
09. Dispatch Deficiency Guide (DDG)
10. Basic Operation Manual (BOM)
11. RTOLW Chart
12. Route Manual
13. Miscellaneous
14. Emergency Exit Seat Form
15. Safety Card
16. Bomb Search Checklist
11.2.2. Flight Document Passenger and Cargo
Passenger Manifest (Mandatory)

Cargo Manifest (Mandatory)
LOADSHEET (Mandatory)
General Declaration (International Flight) -Mandatory
Additional Flight Document for Service Purposes

Actual Passenger Boarding (APB)
Passenger Information Sheet (PIS)
Flight Interruption Manifest (FIM)
Flight Service Report (FSR)
Notification to Captain (NOTOC)
Dangerous Good Declaration Form
Medical Information (MEDIF Part 1 and 2)
Flight Disturbance Report (FDR)
Air Safety Report (ASR)
Date : 4 Jan 10
Issue : 2
RHM : 11.2
Page : 1
11.
11.2. Type Of Document

11.2.3. Ramp Handling Document
The ramp handling document is a document that essential needed for supporting
the ramp staff during implement their job in daily activity handling of aircraft,
passenger, baggage, cargo and mail.
Some of the ramp document is:
The Departure Check List

The Ramp Activity Check List
Loading Instruction
LDM/CPM/SOM telex
Fuel Order Form
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 11.2
Page : 2
11.
11.3. Type Of Label

11.3. TYPE OF LABEL
11.3.1. The Type Of Label That Relate To The Ramp Handling
The type of label that relate to the ramp handling is:
01. EIC Tag and Flight KIT Tag
Equipment in Compartment (EIC) is equipment that loaded in the cargo
compartment of a flight, other than general load but not manifested also not
include in the basic weight of aircraft. The item that is included in the EIC
categories such as:
Loading Accessories
Catering Equipment
ULD not include as aircraft equipment standard configuration
Flight Kit
For calculation purposes the weight of the Equipment in compartment or flight kit
shall be reported to Load Control unit in written immediately.
Flight Kit Container shall attach with Flight Kit Tag and Equipment in
Compartment shall attach with EIC Tag.
Specimen of EIC Tag and FLT KIT Tag Illustrations
Date : 4 Jan 10
Issue : 2
RHM : 11.3
Page : 1
11.
11.3. Type Of Label

02. ULD, Pallet and Container Tag
When loading finished half or full content then the weight of pallet or container
can be determine, it is mandatory to attach on both side of container or pallet
with Pallet/Container Tag before loaded into the aircraft.
The tag shall insert completely with load information such as baggage, cargo or
mail. For container content passenger baggage shall put it special remark i.e.
underline red color.
ULD(s) load volume Code:
0 = ULD(s) is full have no space anymore
1 = ULD(s) a quarter and more space available
2 = ULD(s) half space available
3 = ULD(s) third quarter space available
Specimen Pallet/Container Tag Illustration
Date : 4 Jan 10
Issue : 2
RHM : 11.3
Page : 2
11.
11.3. Type Of Label

03. OTHERS SPECIAL HANDLING AND SERVICE LABEL / TAGS
There are special handling and service label / tag based on IATA Regulation
that must be under knowledge and attention of the ramp staff during monitoring
aircraft handling activities e.g.
a. Fragile Tag
b. This way / side up Label
c. Cargo Aircraft Only (CAO) Tag
d. Dangerous Goods Labeling
e. Live Animal Label
f. Perishable Label
g. Heavy (Bag) Label
h. Door Side Label
i. Priority Tag
j. First Class Tag
k. Executive Tag
l. Last Baggage Tag
ILLUSTRATIONS
FRAGILE LABEL
Date : 4 Jan 10
Issue : 2
THIS WAY UP LABEL
RHM : 11.3
Page : 3
11.
11.3. Type Of Label
LIVE ANIMAL LABEL
Date : 4 Jan 10
Issue : 2
FOOD STUFF/PERISHABLE
RHM : 11.3
Page : 4
11.
11.3. Type Of Label

04. IATA/ICAO HAZARD AND HANDLING LABELS
Date : 4 Jan 10
Issue : 2
RHM : 11.3
Page : 5
11.
11.3. Type Of Label
The ramp staff shall control the implementation item under sign with the above
label and tag.
Labeling shall affix on the items or goods properly and the label should be
visible and not hiding position to loading /offloading personnel and /or ramp
staff.
-oOoDate : 4 Jan 10
Issue : 2
RHM : 11.3
Page : 6
11.
11.4. ULD / Bulk Load Statement

11.4. ULD / BULK LOAD STATEMENT
ULD / BULK Load Statement report content the load weight must be made and send
to load control as soon as possible to adjust the weight and balance of the aircraft.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 11.4
Page : 1
11.
11.4. ULD / Bulk Load Statement
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 11.4
Page : 2
11.
11.5. Loading Instruction

11.5. LOADING INSTRUCTION
The loading instruction is an instruction made by Load Control Unit / Weight and
Balance unit to loading staff in regarding with load distribution of the baggage, cargo
and mail into the cargo holds compartment.
After loading instruction has been issued then shall hand over to the Ramp handling
/ Loading staff for on-load or offload baggage, cargo and mail implementation
according to instruction.
There is loading information abbreviation codes shall be put it in the column in the
loading instruction such as:
B
=
Baggage
C
=
Cargo
M
=
Mail
X
=
Empty ULD(s)
U
=
Unserviceable ULD(s)
S
=
Mixer content
F
=
First Class Baggage
The abbreviation code for special load e.g.
AVI
=
Live Animal
VAL
=
Valuable Goods
HEA
=
Heavy Cargo
EAT
=
Food Stuff
PER
=
Perishable Cargo
Etc.
Shall also be used in the loading instruction purpose to notify the loading staff that
there is special load and should be taken special attention during handle that items.
Upon the loading master receipt the Loading Instruction the load master must be
determined Ground Support Equipment (GSE) loading equipment which will be
used.
The loading instruction consists of 5 pages with distribution as follows:
01. 1st Original Address to - Load Control Unit
- Loading Master Unit
02. 2nd Copy Address to
- Station File (KK)
03. 3Rd Copy Address to
- Baggage Make Up File
04. 4th Copy Address to
- Cargo unit file
05. 5th Copy Address to
Date : 4 Jan 10
Issue : 2
RHM : 11.5
Page : 1
11.
11.5. Loading Instruction

11.5.1. Illustration of Loading Instruction Report For B747-400
-oOoDate : 4 Jan 10
Issue : 2
RHM : 11.5
Page : 2
11.
11.6. Fueling Order Form

11.6. FUELING ORDER FORM
Fueling order form shall be issued by Unit Departure Control / Station Manager /
Assistant Manager / SQC in charges in 2 duplicate copy of fuel order form.
Distribution of the original and copy of Fuel Order Form as follow:
01. Original address to Fuel Supplier (i.e. Pertamina)
02. 1st Copy address to Engineer
03. 2nd Copy address to Station File
Mechanism practice after fuel order form has been issued then hand over to ramp
staff to have coordination with fuel supplier and engineering maintenance.
After fueling has finished, the engineer make completion the fuel order with tank fuel
distribution data figure then 1 copy hand over to ramp staff for station filing, original
to fuel supplier and 1 copy to Engineer.
Fuel Supplier Company will issue a DELIVERY RECEIPT, 1 copy distributes to
ramp staff departure station, 1 copy to Pilot in Command and original kept by
supplier for billing purpose.
The ramp staff shall ensure that each flight departed should have fuel order and
delivery receipt, and those documents must be sent to Accounting Unit accordingly.
The Unit issuing fuel order form shall make a Weekly Journal Fuel Uplift Report to
Operation Department Fuel Administration Unit (JKTOSL)
Date : 4 Jan 10
Issue : 2
RHM : 11.6
Page : 1
11.

11.6.1. Fuel Order Form Illustration
Illustration: Specimen.
New fuel form
Explanation
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
Fueling order form number must unique. Number consist of 2 last digits of year, 3
letter code departure station, and 5 ordered digits
Departure and Destination in 3 letter code
Requested Fuel Date to Oil Company, in dd-mm-yyyy format
Note : Requested date may not equal with refueling date
Aircraft registration.
Flight Number.
Total Required Fuel as stated in flight plan.
Actual quantity before refueling.
Block fuel minus remaining in tank.
Specific gravity of fuel
Planned uplift divided by specific gravity.
Actual uplift.
Fuel truck number for refueling.
Unit weight, SG, and volume of fuel.
Note for ground operation regarding irregularities requested fuel (optional).
Example : For maintenance please write Fuel for Maintenance, additional fuel
due to weather etc.
Signature of operation/KK/KO.
Signature of ground engineer with name & employee number.
Date : : 423Jan
Feb1012
Issue : : 23
RHM : 11.6
Page : 2
11.

11.6.2. Delivery Receipt Specimen
Date : 4 Jan 10
Issue : 2
RHM : 11.6
Page : 3
11.

11.6.3. Weekly Journal Fuel Uplift Report Illustration
-oOoDate : 4 Jan 10
Issue : 2
RHM : 11.6
Page : 4
11.
11.7. Stowage Of Flight Bag And Company Mail Bag

11.7. STOWAGE OF FLIGHT BAG AND COMPANY MAIL BAG
11.7.1. Narrow Body Aircraft
Only one Flight bag
Dispatch : Should be delivered on departure to the FSM
Location : In the cabin and manage by FSM who will responsible for stowage
Color
: Green canvas material
Contents:
01. Load sheet
02. Passenger Manifest
03. General Declaration
04. Cargo Manifest
05. Airway Bill
06. AV-7
07. Company Mail
08. Other traffic form requirement on arrival
11.7.2. Wide Body Aircraft
01. Flight Bag I (Folder) : For Ships Documents Category I
The ships documents belonging permanently to the aircraft are contained in a
black folder
Location
: In the cockpit close to the door
Color : Leather Dark Brown material
Content :
a. Certificate of Registration
b. Certificate of Airworthiness
c. Radio Station License
d. Noise Statement
e. Aircraft Insurance Policy
f. Aircraft Search Procedure Checklist
g. Weight Changes List
h. Etc
Date : 4 Jan 10
Issue : 2
RHM : 11.7
Page : 1
11.
11.7. Stowage Of Flight Bag And Company Mail Bag

02. Flight Bag II : For Flight Documents Category I
Dispatch : Should be delivered on departure to the FSM
Location : In the cabin and manage by FSM who will responsible for stowage
Color
Contents :
a. 1 copy of Load sheet for Captain
b. 1 copy of Passenger Manifest
c. 1 copy of General Declaration (stamped by Custom)
d. NOTOC (Notification to Captain)
e. Other essential Documents
03. Flight Bag II : For Flight Documents Category II
Location : Bulk behind door net
Color
Contents :
a. Rest copy of Cargo Manifest
b. Airway Bills (both to be stapled per destination in green C envelopes)
c. AV-7 per destination in red M envelopes.
d. Stowage: by Cargo Staff
04. Company Mail Bag
For documents not belong to any category of ships documents
Location : Bulk Compartment
Color
: White Sack or Green Canvas
Contents :
a. Company Letters and company Documents
b. Stowage: by Mailing Room Staff
Note:
The flight bag document should be presented to ground staff immediately
on arrival and before disembarkation of the passenger.
Company mail bag should not be left unattended.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 11.7
Page : 2
11. DOCUMENTATION AND LABELING

11.8. Delay And Abbreviation Codes For Aircraft
Movement And Aircraft Handling Messages
11.8. DELAY AND ABBREVIATION CODES FOR AIRCRAFT MOVEMENT AND
AIRCRAFT HANDLING MESSAGES
The Garuda Indonesia used the delay codes guidance according to the IATA AHM
32nd edition January 2012.
11.8.1. Two-Digits Codes (Numeric) Delay Codes
Date : 23 Feb 12
Issue : 3
RHM : 11.8
Page : 1

Date : 23 Feb 12
Issue : 3
RHM : 11.8
Page : 2

Date : 23 Feb 12
Issue : 3
RHM : 11.8
Page : 3

11.8.2. Abbreviation Codes For Aircraft Movement

AA
AD
CG
CP
DL
EA
EB
ED
EO
FU
FR
NI
PX
RR
RT
RF
SI
AOG
AVI
BAL
BED
BIG
CGO
CPM
DHC
EIC
HEA
HUM
LHO
LDM
MVT
PER
RTA
RTB
SCM
SOC
Actual Time of Arrival

Actual Time of Departure
Cargo
Captain
Delay
Estimated Time of Arrival
Estimated Time On Block
Estimated Time of Departure
Estimated Take Off Time
Fuel Uplift
Return from Airborne
Next Information
Passengers
Return to Ramp Side
Flight Plan Route be used
Remaining Fuel
Supplementary Information
Aircraft on Ground
Live Animal
Ballast
Stretcher
Big Cargo
Cargo
Container Pallets Messages
Dead Heading Crew
Equipment in Compartment
Heavy Cargo
Human Remain
Living Human Organ
Load Message
Movement
Perishables Cargo
Return to Apron
Return to Base
Stock Container/Pallet Message
Seat Occupied by load
Date : 23 Feb 12
Issue : 3
RHM : 11.8
Page : 4

VAL
Valuable cargo
XCR
Extra crew, Operating crew occupying Passengers Seat.
11.8.3. Aircraft Handling Messages
01. Departure Movement Message
MVT
GA 0516/06.PKGWQ.CGK
AD 0540/0550 EA0853 BPN
DL 90/72/0030/0130
PX C007/01/02 Y082/12/02
SI LATE ARRIVAL
SI BAD WEATHER AT BPN
SD 0340 ET 0258
CP T.BUDIARDJO
CG 01650/00119
RT 01XX AL WAOO
FU 003130
RF 004250
02. Arrival Movement Message
MVT
GA0516/06.PKGWQ.BPN
AA0900/0905
SA 0645
DL90/72/0220
RF 003920
03. Delay Message
MVT
GA0406/22.PKGPA.CGK
ED221100
DL41
SI L/H FLAP ASSYMETRI
04. Delay Take Off Message
MVT
GA0406/22.PKGPA.CGK
AD0900 EO0930 EA1101 DPS
DL71
SI STANDING WATER
Date : 23 Feb 12
Issue : 3
RHM : 11.8
Page : 5

05. Return to Ramp Message

MVT
GA0406/22.PKGPA.CGK
AD0900 RR0930
DL41
SI ENGINE NR.2 UNABLE TO START
06. Return from Airborne Message
MVT
GA0406/22.PKGPA.CGK
AD0900 FR0930/0945
SI ENGINE NR.2 OVERHEAT
07. Revised Estimated Time of Arrival
MVT
GA0406/22.PKGPA.DPS
EA1150
SI HOLDING DUE TO ATC RADAR FAILURE
08. Arrival Taxi Time Variance Information Message
MVT
GA0406/22.PKGPA.CGK
AA1150 EB1220
SI NO PARKING STAND AVAILABLE
09. Load Message
LDM
GA0406/22.PKGPA.00F/42C/251Y.2/13
-DPS.180/24/02.T4895.2/2751.3/993.4/1151.PAX/0/4/
200.PAD/00/02/00.EIC/4/350
SI
SERVICE WEIGHT ADJ WGT/IND
ADDITIONS
NIL
DEDUCTIONS
NIL
DPS C 2812 M 415 B 69 / 788 0 350 T 0
-BLOCK FULE 29000KGS TIF 14872 KGS INCLD TAXI
PIC IMAN BUDIMAN
Date : 23 Feb 12
Issue : 3
RHM : 11.8
Page : 6

10. Container Pallet Message

CPM
GA0406/22.PKGPA.00F/42C/251Y.2/13
-DPS.180/24/02.T4895.2/2751.3/993.4/1151.PAX/0/4/
200.PAD/00/02/00.EIC/4/350
-11P/DPS/N
-12P/DPS/N
-13P/DPS/N
-21P/PAG1234GA/DPS/1621/C.AVI
-22P/P1P5678 GA/DPS/1130/C.AVI
-31L/DPS/N-31R/DPS/N
-34L/AKE0888 GA/DPS/631/BY2-34R/AKE 0999GA/DPS/362/BC/BY/BT3
-4/DPS/1151/BY/C/M.EIC/350
SI
SPECIAL CGO INFO
-21P/PAG1234 GA/DPS/C.INCL 197K/9PCS.AVI.LV CRABS
-22P/P1P5678 GA/DPS/C.1000K/44PCS.AVI.LV.CRABS
BULK INFO
-4/DPS/9K/1PC/C.S.PARTS TO SUB/65K/4.PCS.DR.CREW BAG 0 350K.EIC
-4/DPS/312K/14PCS/C.EX BTH-DPS
=
Reference to STATION MANUAL
-oOo-
Date : 23 Feb 12
Issue : 3
RHM : 11.8
Page : 7

INTENTIONALLY BLANK
Date : 23 Feb 12
Issue : 3
RHM : 11.8
Page : 8
12.
SGHA, SLA, SDS AND CHARGES
12.1. General
12.1.
GENERAL
The Standard Ground Handling Agreement is the IATA creation in the Ground
Handling practice rule and regulation and designed to meet the needs of IATA
member airlines, all Commercial Airlines and Suppliers of Ground Handling
Services.
The Ground Handling Charges is a certain figure amount charges reflected a
service providing by Ground Handling Agent to the airlines operator in handling of a
certain aircraft type.
Such charges will be different between narrow body and wide body aircraft type,
normally based total seat capacity passenger configuration more seat capacity will
be more expenses ground handling charges.
The ground handling charges based on several item in the SGHA and the break
down of the price list each item will be accumulated as Ground handling charges
total amount.
The ground handling agent is responsible to provide a good in service delivery to
airlines, to keep maintain and consistent in service delivery handling for weight and
balance, ULD, passenger, baggage, ramp, cargo and mail, technical, flight
operations, catering and security handling, both parties agree to have a special
agreement then called as Service Level Agreement (S.L.A) as attachment of
Standard Ground Handling Agreement (SGHA) Annex A and Annex B.
The Service Level Agreement (SLA) apply for Ground Handling Agent Domestic
whether International Ground Handling Agent just up to the MoU of the Service
Delivery Standard only.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 12.1
Page : 1
12.
12.1. General
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 12.1
Page : 2
12.
12.2. Standard Ground Handling Agreement (SGHA)

12.2. STANDARD GROUND HANDLING AGREEMENT (SGHA)
Date : 4 Jan 10
Issue : 2
RHM : 12.2
Page : 1
12.
12.2. Standard Ground Handling Agreement (SGHA)
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 12.2
Page : 2
12.
12.3. Ground Handling Charges

12.3.
GROUND HANDLING CHARGES

Please find herewith sample of List of the Break down Ground Handling Charges as
follows : (illustration)
Date : 4 Jan 10
Issue : 2
RHM : 12.3
Page : 1
12.
12.3. Ground Handling Charges
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 12.3
Page : 2
12.
12.4. SLA For Domestic

12.4.
SERVICE LEVEL AGREEMENT (SLA) FOR DOMESTIC
Service Level and Performance Targets Agreement

(As Appendix to SGHA Annex Bs)
This Appendix is prepared with the following area of consideration
objectives:
1. A quantitative indicator is needed in ground handling service to
measure the quality of service delivered by . in meeting
the requirement of Garuda Indonesia.
2. With the Penalty and Reward Scheme, both and Garuda
Indonesia will be more committed to ensure the satisfaction of the
end-users of Garuda Indonesia.
3. To improve motivation and performance of . For achieving
the best service.
With regards to the above matters, it is necessary to set the Standards,
Required Service Level as well as the Performance Target in the form of
Service Level Agreement (SLA) as appendix to the Annex-Bs of the IATA
SGHA of April 1998.
The Appendix contains performance measurements of key activities which
would indicate the quality of service delivery by .
This agreement is an integral part of the IATA Standard Ground Handling
Agreement between and Garuda Indonesia.
This Appendix is agreed between the representatives of Garuda Indonesia
and .. for all airports in Indonesia which are handled by
..
NOTE : Completion of the SLA GA-GP see Attachment
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 12.4
Page : 1
12.
12.4. SLA For Domestic
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM :12.4
Page : 2
12.
12.5. Ground Equipment And Manhour Charges

12.5.
GROUND EQUIPMENT AND MANHOUR CHARGES

(Illustration)
Date : 4 Jan 10
Issue : 2
RHM : 12.5
Page : 1
12.
12.5. Ground Equipment And Manhour Charges
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 12.5
Page : 2
12.
12.6. Service Delivery Standards

12.6.

MEMORANDUM OF UNDERSTANDING (MoU) ON
This MoU is made between representative of PT. GARUDA INDONESIA and GHA at
any location in INDONESIA concerning SERVICE DELIVERY STANDARDS for the ground handling
services contracted between two parties. The Service Delivery Standards below are subject to Garuda
Indonesia operating on schedule and the factors being within the control of GHA...
Reasonableness will be applied in the application of the standards.
At all times the delivery of Service Delivery Standards should not compromise safety procedures.
Target
%
1. GENERAL
On time performance as 95 percentage of agreed targets.
Load-sheets to be delivered by 10 minutes ( for narrow body aircraft) and 15 minutes (for
wide body aircraft) prior ETD.
Pre-flight documentation ( flight document ) to be delivered to the aircraft by 8 minutes
(for narrow body aircraft) and 10 minutes (for wide body aircraft) prior ETD.
Assigned personnel and required GSE to be available and ready at assigned aircraft
parking stand / gate at 5 minutes prior ETA.
2.
100%
95%
95%
90%
PASSENGER HANDLING
2.1. Check-in
Queuing time at the First Class Counter to be not more than 3 minutes.
Queuing time at the Business Class Counter to be not more than 5 minutes.
Queuing time at the Economy Class Counter to be not more than 15 minutes.
Check-in processing time to be not more than 2 minutes for domestic passenger and 3
minutes for international passenger.
Check-in Counter to be open 120 minutes prior to departure for domestic flight and 180
minutes prior to departure for international flight.
Number of travelling document accuracy 995 per 1000.
Check-in Close out time 30 minutes prior to ETD.
95%
95%
90%
90%
90%
90%
95%
2.2. Transfer -desk
Queuing time at the First Class Transfer-desk to be not more than 3 minutes.
Queuing time at the Business Class Transfer-desk to be not more than 5 minutes.
Queuing time at the Economy Class Transfer-desk to be not more than 15 minutes.
Processing time to be not more than 2 minutes for domestic passenger and 3 minutes for
international passenger.
Transfer-desk to be open 120 minutes prior to departure for domestic flight and 180
minutes prior to departure for international flight.
Number of travelling document accuracy 995 per 1000.
Transfer-desk close out time 30 minutes prior to ETD.
Date : 4 Jan 10
Issue : 2
95%
95%
90%
90%
90%
90%
95%
RHM : 12.6
Page : 1
12.
2.3. Gate Function
Boarding commencement for passenger who need special attention 25 minutes prior to
ETD for narrow body aircraft and 35 minutes prior to ETD for wide body aircraft.
Boarding commencement 20 minutes prior to ETD for narrow body aircraft and 30
minutes prior to ETD for wide body aircraft.
Passenger not to wait longer than 5 minutes in the bus.
3.
95%
95%
95%
RAMP HANDLING
3.1. Baggage Handling

For narrow body aircraft , 1st bag to delivered by 10 minutes and last bag to be delivered
by 20 minutes after on-blocks.
For wide body aircraft , 1st bag to delivered by 15 minutes and last bag to be delivered by
30 minutes after on-blocks.
Baggage transferring from domestic flight to international flight vv. or international flight
to international flight should be made available to the accepting Carrier 90 minute before
ETD.
Baggage transferring from domestic flight to domestic flight should be made available to
the accepting Carrier 60 minute before ETD.
Mishandled baggage 0.7% per 1000.
90%
85%
90%
90%
80%
3.2. Fuelling
Fuelling to be completed by 10 minutes (for narrow body aircraft) and 15 minutes (for
wide body aircraft) prior to ETD.
Fuelling documentation to be delivered by 10 minutes prior to ETD.
95%
95%
3.3. Cleaning
Cleaning to be completed by 20 minutes (for narrow body aircraft) and 30 minutes (for
wide body aircraft) prior to ETD.
95%
3.4. Ramp Transport

Cargo to be delivered to cargo warehouse by 25 minutes (for narrow body aircraft) and 30
minutes (for wide body aircraft) after ATA.
Passenger disembarkation to commence within 3 minutes after ATA.
Appropriate passenger transport to be available at 5 minutes before ETA and at 35
minutes before ETD.
85%
95%
95%
3.5. Catering
Catering loading/unloading to be completed by 20 minutes (for narrow body aircraft) and
30 minutes (for wide body aircraft) prior to ETD.
95%
3.6. Aircraft doors

All aircraft doors to be closed by 5 minutes prior to ETD.
95%
Date : 4 Jan 10
Issue : 2
RHM : 12.6
Page : 2
12.
CARGO
Cargo Handling
Cargo released to GHA . not less than :
freighter/cargo aircraft : 240 minutes prior to ETD and 90 minutes prior to ETD for
perishable goods.
wide body aircraft : 180 minutes prior to ETD and 90 minutes for perishable goods.
narrow body aircraft : 120 minutes prior to ETD and 60 minutes for perishable goods.
Mishandling cargo 0.5% per 1000 pieces.
Manifest accuracy 995 per 1000 airwaybills.
Signed the ..
at
for and behalf of PT. Garuda Indonesia
by
-oOo-
80%
80%
80%
Signed the ..
at
for and behalf of GHA ...
by
..
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 12.6
Page : 3
12.
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 12.6
Page : 4
ROUTE AIR NAVIGATION FACILITIES,

LANDING FEE AND OTHER CHARGES
13.1. Definition
13.
13.1. DEFINITION
13.1.1. Route Air Navigation
The route air navigation charges is a certain figure amount charges reflected a
service to air navigation aircraft guide in certain countries and/or area providing by
Government to be charge to the airlines operator.
13.1.2. Landing
The landing fee is such charge levied to the airlines providing landing facilities
guidance services by airport authority in a certain airport.
13.1.3. Other Charges
Beside the above charges there are another charges shall levied to the airlines
operator such as parking fee, storage, test flight, joy flight and instruction flight
charges.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 13.1
Page : 1

13.1. Definition
13.
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 13.1
Page : 2

13.2. Route Air Navigation Facilities Charges
13.
13.2. ROUTE AIR NAVIGATION FACILITIES CHARGES

Every airlines operator aircraft flying through, in and out of air route of the Republic
of Indonesia and/or in a certain countries, a service of navigation facilities charges
will be levied based on aircraft weight factor, flight distance factor and tariff per route
unit.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 13.2
Page : 1

13.3. Landing Fee
13.
13.3. LANDING FEE

Landing Fee to be levied based on Restriction Take Off Weight per 1000 kg times
tariff and divided into International and Domestic varies into classification of
aerodromes.
Categories :
01. Domestic Flight.
02. International Flight
03. Joy Flight to be charged at 50 %
04. Instruction Flight to be charged at 25 %
05. Return to Based to be charged at 50 %
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 13.3
Page : 1

13.3. Landing Fee
13.
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 13.3
Page : 2

13.4. Parking Fee
13.
13.4. PARKING FEE

It is a storage charge in open air between block-on and block off with exemption
less than 2 (two) hours, per 1000 kg.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 13.4
Page : 1

13.4. Parking Fee
13.
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 13.4
Page : 2

13.5. Storage Charges / Bea Penyimpanan
13.
13.5. STORAGE CHARGES / BEA PENYIMPANAN

It is a storage charge in a hangar between entering and exit, per 1000 kg.
Landing Fee, Parking Fee and others charges illustration table
Date : 4 Jan 10
Issue : 2
RHM : 13.5
Page : 1

13.5. Storage Charges / Bea Penyimpanan
13.
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 13.5
Page : 2
GROUND HANDLING PENALTY AND

INDEMNITY CHARGES (GHPIC) DOMESTIC
14.1. General
14.
14.1. GENERAL
In general the Ground Handling Penalty and Indemnity Charges is a penalty to
Ground Handling Agent in conjunction with lack of service delivery providing to
operator in deviation of Service Level Agreement respectively.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 14.1
Page : 1

14.1. General
14.
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 14.1
Page : 2

14.2 GHPIC Form And Completion Guidance
14.
14.2.
GROUND HANDLING PENALTY AND INDEMNITY CHARGE (GHPIC) FORM

AND COMPLETION GUIDANCE
01. General
Ground Handling Penalty / Indemnity Charges printed in a book form with
carbonized system. Each book contains of 50 (fifty) set and each set contain 5
page(s) use a serial number with details as follows:
a. Original
- white color to PT. Gapura Angkasa Head Office.
b. 2nd Page Copy - green color to PT. Garuda Indonesia Branch Office.
c. 3rd Page Copy - bright yellow color to PT. Gapura Angkasa Branch
Office.
d. 4th Page Copy - light red color to JKTCGGA.
e. 5th Page Copy - light blue color to (HDQWLGA) JKTWAGA
In the event of administration disciplines implementation in the field, be
established Ground Handling Penalty and Indemnity Charges Procedures as
follows:
02. Procedures
a. Completion Guidance For GHPIC FORM
Nr 1 insert with three letter code station i.e. SUB
Nr 2 insert with type of aircraft i.e. B-737-300
Nr 3 insert with aircraft registration i.e. PK-GGO.
Nr 4 insert with flight number i.e. GA307
Nr 5 insert with i.e. Arrival : SUB Schedule : 02 MAR 06 / 0815 (EX
GA302) Actual : 02 MAR 06 / 0820
Nr 6 insert with i.e. Departure : CGK Schedule : 02 MAR 06 / 0900
Actual : 02 MAR 06 / 0905
Nr 7 insert with remark of irregularity information in flight i.e. Wrongly
Loading to DPS
Nr 8 insert with reason of service deviation in handling i.e. check in
staff wrongly label.
Nr 9 insert with total in IDR according Service Level Agreement (SLA)
i.e.: IDR. 300.000, - Say in word: Three hundred thousand rupiah only.
Nr 10 insert with i.e. PT Garuda Indonesia Branch Office SURABAYA
Station Manager name in written and signed.
Nr 11 insert with i.e.: PT Gapura Angkasa Branch Office SURABAYA
Branch Office Manager Name in written and signed.
Date : 4 Jan 10
Issue : 2
RHM : 14.2
Page : 1

14.2. GHPIC Form And Completion Guidance
14.
b. Flow Diagram
Found Irregularity Handling
Cross Check with SLA
GHPIC issue and completion the data.
Distribute according standard destination address.
Make a monthly report attached with GHPIC copy.( Monthly Report
Form Attached)
Branch Office charge to Ground Handling Agent according total amount
of penalties.
c. Implementation Guidance
Station Manager (KK) domestic and/or his/her sub-ordinate who give
authorization or assigned staff to issued GHPIC immediately when found
irregularity in aircraft, passenger and baggage handling.
Station Manager (KK) Domestic shall cross check to confirm deviation
between Service Delivery against SLA approved.
GHPIC shall completely insert with all necessary data needed according
completion guidance be given.
Domestic KK shall be responsible for the Monthly Report of GHPIC
using standard report form with address to JKTLZGA, JKTCGGA and
copy B/O Manager, HDQWLGA (JKTWAGA).
GHPIC shall be signed both parties by Garuda and Gapura.
Monthly Report shall complete with copy of GHPIC as attachment.
Domestic KK shall be responsible to implement continuously.
Report shall submit to head office at date 5 each month.
B/O Manager responsible to bill to and/or deduct from Ground Handling
Charges according total amount penalty figure to Gapura.
Billing of penalty to PT Gapura shall attach with monthly report and
affixed with copy of GHPIC as evidence.
In the event fail to bill direct shall immediately report to JKTWAGA copy
JKTDAGA, JKTCGGA.
Date : 4 Jan 10
Issue : 2
RHM : 14.2
Page : 2

14.2 GHPIC Form And Completion Guidance
14.
d. Illustrations
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 14.2
Page : 3

14.2. GHPIC Form And Completion Guidance
14.
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 14.2
Page : 4

14.3. GHPIC Monthly Report
14.
14.3.
GHPIC Monthly Report
14.3.1. General
The report form printed locally at each domestic station according to attachment
specimen, report form herewith shall be issued in 4(four) copies with destination
address as follows:
01. 1st Page to JKTLZGA
02. 2nd Page to JKTWAGA
03. 3rd Page to Station Support Unit (JKTCGSGA)
04. 4th Page to Branch Office as file
14.3.2. Report Completion Guidance
01. Nr. 1 Insert with month of report issue. i.e. MAR 2006
02. Nr. 2 insert with listed number cases i.e. 1,2,3,4 etc
03. Nr. 3 insert with reference telex case and/or AHL i.e. : KK/TX/001/MAR06 or
AHLGA23456
04. Nr. 4 insert with serial number of the Ground Handling Penalty / Indemnity
Charges (GHPIC)
05. Nr. 5 insert with three letter code of station failure in handling i.e.: SUB
06. Nr. 6 insert with reason of irregularity handling which is create penalty issuance
i.e.: Wrongly Loading, Delay due to loading etc
07. Nr. 7 insert with penalty cost amount figure according SLA per item i.e. : 50000
(means IDR 50000 is penalty for Loss Baggage according SLA)
08. Nr. 8 insert with other arising cost i.e. : 50000 (means IDR 50000 is cost of
penalty for delivering baggage due late received upon arrival)
09. Nr. 9 insert with total amount penalty cost and other cost i.e. 100000 ( means
IDR 50000 penalty cost + IDR 50000 cost baggage delivery)
10. Nr. 10 insert with remark or note concerning irregularity i.e. Notification to
Passenger via phone on 05 MAR06 etc.
11. Nr. 11 insert with Name/ ID No. and signature of staff and or Station Quality
Control (SQC) who prepare the report data.
12. Nr. 12 insert with Name / ID No. and signature approval of the Station Manager
Local Branch Office.
Date : 4 Jan 10
Issue : 2
RHM : 14.3
Page : 1

14.3. GHPIC Monthly Report
14.
14.3.3. Report Illustration
-oOoDate : 4 Jan 10
Issue : 2
RHM : 14.3
Page : 2
15.
15.1. Introduction
15.1.
INTRODUCTION
Although standards and recommended practices for aircraft ground movement have
been developed, only limited guidance material is available for ground support
equipment movement and parking on the apron. It is anticipated that
implementation of world-wide standards for airport apron markings will be a
significant contribution to a safe apron environment.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 15.1
Page : 1
15.
15.1. Introduction
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 15.1
Page : 2
15.
15.2. Definitions
15.2.
DEFINITIONS
01. APRON (RAMP)
A paved area on the airside of the terminal building where aircraft are
maneuvered and parked and where activities associated with the handling of
flights, passengers, baggage, cargo and mail can be performed.
02. APRON SAFETY BORDER LINE
A line marking the boundary of the apron and limiting any Ground Support
Equipment activity beyond this line for the purpose of providing adequate
clearance for adjacent taxiing aircraft.
03. APRON STAND BORDER LINE
A line marking the boundary of a specific area required on the apron for the
purpose of parking, servicing, loading or unloading an aircraft.
04. ENGINE START UP BAR ON CENTRE LINE.
This line provides guidance to the tractor operator and indicates the specific
position to align the aircraft correctly at the end of an aircraft pushback
maneuver.
05. FUEL HYDRANT SYSTEM POSITION MAKING
Designated fuel hydrant system position marking(s) in the aircraft parking area.
The marking (s) is/ are provided to identify the position so that the fuel hydrant
system is clear of Ground support Equipment.
06. GROUND SUPPORT EQUIPMENT PARKING AREA
A specific area set aside for the parking of Ground Support Equipment.
07. NO PARKING AREA
A specific area set aside in which parking of Ground Support Equipment is
prohibited: e.g. apron-drive, passenger loading bridge movement-areas and
fueling pits, etc.
08. NO PARKING LINE
This line indicates an area where parking is prohibited and that is to remain free
of all Ground Support Equipment and / or vehicles.
09. NOSEWHEEL STOP BAR
This line indicates specific position where the aircraft nose-wheel to stop.
Date : 4 Jan 10
Issue : 2
RHM : 15.2
Page : 1
15.
15.2. Definitions
10. PASSENGER LOADING BRIDGE PARKING POSITION MARKING
Designated passenger loading bridge parking position marking(s) in the area(s)
in which parking Ground Support Equipment is prohibited. The marking is
provided to identify the fully retracted parking position(s) so that the passenger
loading bridge is clear of incoming and departing aircraft.
11. PEDESTRIAN PATHWAY
A specific area set aside for the safe passage of pedestrian, i.e. passengers,
crew and or airport personnel, to or from the airport facilities and to the aircraft.
Pedestrian Crossing
Pedestrian walkway
12. PUSBACK LIMIT LINE
A lead limit line providing guidance to the tractor operator and ensure obstacle
clearance during aircraft pushback maneuvers from an aircraft parking stand.
13. SERVICE ROAD
A specific area set aside for the safe movement of ground support equipment
and airport vehicles.
14. STAND/GATE SAFETY LINE
A line behind which ground support equipment is kept during the movement of
an aircraft on to or off the aircraft parking position; acts also as a safety stop for
all ground support equipment prior to approaching the aircraft and as a safety
zone for engine intake and propeller clearance.
Permanent Parking
Staging Parking
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 15.2
Page : 2
15.
15.3. Requirements
15.3.
REQUIREMENTS
The areas requiring safety marking are:
Service Road;
Aircraft Parking Stands/gates;
Pedestrian Crossing /Walkways;
Safety Parking Position for Passenger Loading Bridge;
No Parking Areas;
Ground Support Equipment Parking areas;
Pushback Line;
Pushback-Line Marking.
The Marking Characteristics used in these guidelines for traffic marking are:
Double white line
- do not cross
Single white line
- cross with caution
Broken white line
- a road way centre line
Offset broken white line
- do not cross
Solid single red line
- do not cross during aircraft movement, cross with
caution when required.
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 15.3
Page : 1
15.
15.3. Requirements
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 15.3
Page : 2
15.
15.4. Characteristic
15.4.
CHARACTERISTIC
15.4.1. Specifications
The following marking characteristics / specifications are defined:
PAINT
COLOR
15.4.2. Recommended Colors
RED for safety warning
WHITE for traffic marking
YELLOW for aircraft movement on aprons, taxiways and runways as per ICAO
Annex 14 Aerodromes, Paragraph 5.2.1.5
15.4.3. Visibility
Paint or other materials must be of high visibility e.g. reflective in nature and
consistent with everyday off airport use.
Paint or other materials must be of sufficient coefficient of friction.
Dimension and Shape:
The width, length and shape of a line or marking as outlined under paragraph 5
Recommendations
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 15.4
Page : 1
15.
15.4. Characteristic
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 15.4
Page : 2
15.
15.5. Recommendation
15.5.
RECOMMENDATION
15.5.1. Service Road

Roadway marking should be painted white and should consist of single solid outer
lines indicating that crossing with caution is permitted. Crossing of double white
lines and / or offset broken white lines to divide traffic. Each lane of a service road
should be of a minimum width to accommodate the widest equipment in use of that
location.
It is recommended that the following minimum specification be adopted:
Width of line
Gap between lines
Broken Line
10 cm ( 4 in )
5 cm ( 2 in )
1,5 m ( 5 ft )
In case of a traffic STOP line, the width will be 20 cm (8 in)

(See example in figure 1)
Directional marking should be in the form of a white arrow painted on the service
road service. An arrow may be uni- or multi-directional. Arrows should be positioned
at points where traffic enters or exits a service road with the objective to clarify the
direction of travel. (See example in figure 2)
Traffic speed limit markings painted on the service road surface should be in the
form of white circle, with the maximum speed displayed inside the circle. (See
example in figure 3)
Traffic speed limit signs shall be in accordance with local regulations.
Pedestrian Crossings/Walkways:
Pedestrian Crossing / Walkways shall be painted in accordance with local
regulations to the following minimum dimensions:
Width of line:
Width of line:
Length of line:
Gap between lines:
0.5 m
0.5 m
2m
0.5 m
( 20 in )
( 20 in )
( 6 ft )
( 20 in )
See example in figure 4

Pedestrian walkways must be clearly indicated and the design should keep the
pedestrian clear of hazards.
Date : 4 Jan 10
RHM : 15.5
Issue : 2
Page : 1
15.
15.5.2. Stand/Gate Safety Lines
The Stand /Gate Safety Lines should be a solid single red line indicating the
boundary of the aircraft parking area. The line should be painted so as to
accommodate the largest sized aircraft onto or off the parking position.
See example in figure 5 and 6
Minimum width of line :
10 cm ( 4 in )
15.5.3. No Parking Areas

These areas should be marked by white hatching and should be bordered by a solid
white line of the same width:
Minimum width of line :
Gap between lines
:
10 cm ( 4 in )
50 cm ( 20 in )
The lines should be painted at an angle of 450 in reference to the aircraft parking
position centre line.
(See example in figure 7)
15.5.4. Ground Support Equipment Parking Areas
The lines of these areas should be demarcated and painted white. Inner marking is
optional
Date : 4 Jan 10
Issue : 2
RHM : 15.5
Page : 2
15.
Figure 1
Specification to Roadway Markings
Date : 4 Jan 10
Issue : 2
RHM : 15.5
Page : 3
15.
Figure 2
Directional Signs
Date : 4 Jan 10
Issue : 2
Figure 3
Example Of Speed Limit Sign
RHM : 15.5
Page : 4
15.
Figure 5
Stand/Gate Safety Line For Single Aircraft Parking Position
Date : 4 Jan 10
Issue : 2
RHM : 15.5
Page : 5
15.
Figure 6
Stand/Gate Safety Line For Two Or More Aircraft Parking Position
Date : 4 Jan 10
Issue : 2
RHM : 15.5
Page : 6
15.
Figure 7
Safety Line For Multiple Aircraft Ramp System (Mars) Stand
Date : 4 Jan 10
Issue : 2
RHM : 15.5
Page : 7
15.
Figure 8
Marking For No Parking Areas
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 15.5
Page : 8
16.
ATTACHMENT
16.1. Ground Support Equipment

16.1.
16.1.1. GSE Car

01. Aircraft Towing Tractor (Narrow Body)
02. Aircraft Towing Tractor (Towbarless)
03. Baggage Towing tractor
Date : 4 Jan 10
Issue : 2
RHM : 16.1
Page : 1
16.
ATTACHMENT

04. Apron Bus
05. Belt Conveyor Loader
06. Cargo Transporter loader
07. Conventional Aicraft Towing Tractor
Date : 4 Jan 10
Issue : 2
RHM : 16.1
Page : 2
16.
ATTACHMENT

08. Forklift
09. High Lift Loader
10. Lavatory Service Truck
11. Main Deck Loader
Date : 4 Jan 10
Issue : 2
RHM : 16.1
Page : 3
16.
ATTACHMENT

12. Passenger Boarding Stair
13. Passenger Boarding Stair (Canopy)
14. Car Water Serv Truck
Date : 4 Jan 10
Issue : 2
RHM : 16.1
Page : 4
16.
ATTACHMENT

15. Air Conditioning Unit
16. Air Starter Unit
17. Ground Power Unit
-oOo-
Date : 4 Jan 10
Issue : 2
RHM : 16.1
Page : 5
16.
ATTACHMENT
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 16.1
Page : 6
16.
ATTACHMENT
16.2. Checklist Form

16.2.
CHECKLIST FORM
16.2.1. General Checklist for Cabin Crew

GENERAL CHECKLIST FOR CABIN CREW
Aircraft Search Procedure Checklist
The Flight Deck Crew Searches the Flight Deck

Cabin Crew Searches:
Cross at the box below to sign the checked area.
Lavatories:
Floor
Sink area, around and under the sink
Waste in waste bin, take bin out
Inside all amenity compartments, take out all contents
Inside toilet, including flushing the toilet
Try serviceability of all lights and switches
Galleys:
Floor
All ovens, open and take out of stowage, empty trolleys if necessary
Coffee-brewers and hot-cups, try open and take out contents
Crew Areas:
All Emergency equipment, take out and examine
Crew seats, under and behind
All coat-rooms and cupboards
Crew baggage and hot-cups, try serviceability
All cup board and stowage areas, open and take out contents.
Search:
Under seats
Seat-pockets, take out contents
Seats, take seat cushion off
Side wall, open accessible panels
Take of portable exit lights, try serviceability
Open all overhead bins and take out contents
Aisle to window/Aisle to centre of cabin
Start at aisle seat and work towards window
Aisle to centre of cabin
Captains Signature
The Captain confirms that aircraft security check was prior to departure
Flight
Number
Date : 4 Jan 10
Issue : 2
Date
3 Letter
Code
Route
Acknowledged
by Captain
FSM Signature
RHM : 16.2
Page : 1
16.
ATTACHMENT

16.2.2. Station Disturbance Incident Report
Date : 4 Jan 10
Issue : 2
RHM : 16.2
Page : 2
16.
ATTACHMENT
Ref Number
Page two of two
Witness 1
Name
Seat No.
Phone No.
Seat No.
Phone No.
Address
Witness 2
Name
Address
Time
Station Disturbance Incident Report

(Personal account include evidence of intoxicants, words spoken,
gestures, threats, physical or verbal and danger to others)
Person in
Charge
(Print Name)
Station Managers Name & Signature:
Routing :
HR
Safety
Legal
Security
Operations
Police Officer in Charge

Name
Phone
Address
-oOoDate : 4 Jan 10
Issue : 2
RHM : 16.2
Page : 3
16.
ATTACHMENT
INTENTIONALLY BLANK
Date : 4 Jan 10
Issue : 2
RHM : 16.2
Page : 4

RHM Rev 4 Issue Feb 2013

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RAMP HANDLING MANUAL

RAMP HANDLING MANUAL

This Revision letter is replacing the previous revision letter number 03

RHM Revision No. 04 effective from 14 February 2013

Check out all revision to ensure all content updated.

Cengkareng, 18 January 2013

CORPORATE SAFETY POLICY

RAMP HANDLING MANUAL

CORPORATE SAFETY POLICY

INTENTIONALLY LEFT BLANK

Date : 23 Februari 2012

RAMP HANDLING MANUAL

RAMP HANDLING MANUAL

This Ramp Handling Manual is effective since the signage date.

PT. Garuda Indonesia (Persero) Tbk

CAPT. TRIYANTO MOEHARSONO

RAMP HANDLING MANUAL

CORPORATE SAFETY POLICY

RAMP ORGANIZATION IN STATION OPERATIONS CONTROL

STANDARD RAMP HANDLING PROCEDURES

STANDARD RAMP HANDLING EQUIPMENT AND OPERATION POSITION

RAMP HANDLING MANUAL

Aircraft Loading Equipment

AIRCRAFT LOADING AND UNLOADING

Anti Tipping Procedures

RAMP HANDLING FOR PASSENGER

RAMP HANDLING FOR BAGGAGE

PREVENTION OF AIRCRAFT DAMAGE

RAMP HANDLING FOR CARGO / MAIL

UNIT LOAD DEVICES (ULD), FUELING, SERVICE AND CATERING HANDLING

Toilet Tank Servicing

DOCUMENTATION, LABELING AND MARKING

STOWAGE OF FLIGHT BAG AND COMPANY MAIL BAG

STANDARD GROUND HANDLING AGREEMENT (SGHA), CHARGES AND

RAMP HANDLING MANUAL

GROUND EQUIPMENT AND MAN-HOUR CHARGES

ROUTE AIR NAVIGATION FACILITIES, LANDING FEE AND OTHER CHARGES

GROUND HANDLING PENALTY AND INDEMNITY CHARGES (GHPIC)

APRON MARKINGS AND SIGNS

RAMP HANDLING MANUAL

RAMP HANDLING MANUAL

President & CEO

EVP Strategy Business

EVP Financial Services and CFO

EVP Marketing and Sales

VP. Ground Operations

VP. Flight Operation

VP. Operation Support

VP. Corporate Quality, Safety and

VP. Corporate Security

VP. Strategic Management Office

VP. Corporate Secretary

VP. Human Capital Management

VP. SBU Garuda Cargo

VP. Internal Audit

VP. Passenger Service

RAMP HANDLING MANUAL

VP. Customer Loyalty

VP. Airworthiness Management

VP. Revenue Management

VP. Network Management

VP. Learning and Development

SM. Line Station

SM. Syspro and Authorization