Professional Documents
Culture Documents
Consumer market
All the individuals and households who buy
or acquire goods and services for personal
consumption.
High advertising is needed for this market.
A long channel of distribution exists here.
Final consumers usually acquire the
finished product for personal, family or
household use.
Final consumers more often buy on the
basis of description, style and color.
Consumer market often uses individual
buying responsibility.
This market is known as B2C marketing.
New task
A company buying a product for the first
time faces a new task situation.
A large number of decision participants
exist in this process
In this process buyers mainly focus on
current promotions and description of
values
The buyers make the most decisions in
the new-task purchasing
Environmental factors
Organizational factors
Interpersonal factors
Individual factors
Economic
development
Supply
conditions
Technological
change
Political and
regulatory
development
Competitive
developments
Culture and
Organizational
Objectives
Policies
Procedures
Organizatio
nal
structure
system
Interpersonal
Authority
Status
Empathy
persuasiven
ess
Individual
Age
Income
Educatio
n
Job
position
Personali
ty
Risk
Buyer
s
attitude
customs
These factors influence behavior. Political factor influence the economy of a country.
Economic factor controls the buying power of the business buyer. Culture and
costume also influence the buying decision of buyers. The buying process of a
business buyer varies from organization to organization on the basis of
organizational structure, objectives, and policies. There are some major individual
factors (age, income, education, position) which make different buying decision
process from man to man.