Care Pack and BI Platform Project

Mar 9, 2015
I.V.Rao
Mohammed Javeed

Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

PPS Indirect Fixed Care Pack Registration Taskforce

Channel Services Business Intelligence Platform Phase 1
Business Case

Scope

Indirect benefit

Create self service PPS Fixed Care Pack reporting & analysis
solution in PPS Vertica-QlikView environment
5 KPIs

Registration rates improved by taskforce attention

Continue improving registration rates at partner level
Potential indirect benefit ~$2M annual gross margin

Direct benefit

To drive indirect benefit, need to expand headcount

~4 HC with annual ~$400K annual cost (preventing additional cost)

Need to pull and combine data from multiple sources

Need more granular partner level registration data

IT Effort

Nov14-Feb15 with $102K investment

ROI (Ratios):

Direct benefit 1 year = $400K / $102K = 3.9

Direct benefit 3 year = 11.7
Indirect benefit = $2M / $102K = 19.6

29 Dimensions

Time, Dates, Geography, Volumes, Amounts, Categories, Types, Groups,

Partners, Other

Data sources

CAMS, ELF, PPS Vertica database

Channel Services Business Intelligence Platform

Invoiced Care Pack orders and volumes

Registered/Unregistered Care Pack rates, volumes & details
Cancelled Care Pack orders and volumes
Care Pack order invoice registration dates
Care Pack renewals coming up 90/60/30 days

This project is a first phase towards the future E2E PPS channel services
business intelligence platform
PPS channel services orders, registration, delivery, costs, TCE, etc.

Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Diane Edelijn November 20, 2014

Data Sheet: Care Pack BI Platform Project

Oct-14
6 13
20
Sprint 0

27

Nov-14
10

Sprint 1

17

24

Dec-14
15

Sprint 3

Sprint 2

22

29

Jan-15
12

19

26

Sprint 5

Sprint 4

9
Release

Project Data Sheet

PPM ID
Executive Sponsor
Business Owner
Project Start Date
Go Live Date
Project End Date

Eduardo Mata
Andreea Ioana Olteanu
October 6, 2014
Jan 31,2015
February 13, 2015

Estimated FY14 Cost

$20,000 (IT Funded)

Estimated FY15 Cost

$102,000 (Business Funded)

Project Team
Product Owner

George Cautis

Scrum Master

Mohammed Javeed Sunar - TCS

Architect
Scrum Team
Release Manager

Enabling robust end user and partner reporting and analytics for indirect
fixed care packs, globally.
Reporting regional care pack management at a granular business view to
help reduce waste and gain time savings in the indirect fixed care pack
space.

Scope
Top 5 Care Pack KPIs with 29 Dimensions

David Lee
Bimal Hazarika

Deliverable

Owner

Product Backlog

Product Owner

Data from 1st Nov, 2013 (History loads. extra release with funding: Since
deep data scrubbing needed)

Sprint Backlog

Scrum Master

Revenue Data from EDW (Data stewards believe the revenue data is more
clean in EDW)

User Stories

Scrum Master

User Acceptance Criteria

Product Owner

Key Assumptions

User Test Cases

Product Owner

Milestone dates are based on Product backlog priority

IT Project resources will be available throughout the project
Project and vendor contract agreements approved
Development and testing environments are available
Product Owner is available at all times during the project.

User Documentation/ Training

Scrum Team

Release Plan

Release Manager

Working Software

Scrum Team

Key Risks

Swapneel, Sonali, Sohan, Padmaja

Ritesh Vaish

Key Deliverables

PPS Products Only (If EG products are required, extra release with funding:
PPS Vertica system not setup with EG master data etc.)

Risk

Mitigation

Biz Ability to dedicate resources

3

Agile methodology will be used to deliver the project.

Meetings :
Daily Standup (Scrum team) 15 minutes
Sprint Planning 6 hours
Sprint Review 2 hours
Sprint Retrospective 2 hours
Stakeholder weekly meeting 30 minutes
Executive committee Monthly meeting 30 Minutes

Example : Total volumes and Revenues during the past 12 months sliced
and diced by product, fiscal calendar, region hierarchies, etc.

Financial Summary

IT Portfolio Manager

Methodology/Meeting Cadence

Key Objectives

252525

Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Contingency Estimate

Due Date
Friday October 20, 2014

Feb-15
16

Business Intelligence Platform - Scope

No

KPI

Dimensions (29)

KPI # 1

Total volumes and ordered $ for Care Packs sold,

excluding cancelled Care Packs.

Geography

Global, Region, Sub region, Country

KPI # 2

Average registration rate for Care Packs sold more

than 90 days ago, excluding cancelled Care Packs.

Time

Fiscal Year, Half Year, Quarter, Month, Week, Day

KPI # 3

Volumes and ordered $ per month for cancelled Care

Packs.

Type

Top Config (AV), Electronic (E/ PE), Physical (A), Direct

versus Indirect

KPI # 4

Average TAT between date of ordering and date of

invoicing; date of invoicing and date of registration
for Care Pack.

Category

Business Groups, Product Groups, HW Product Line, HW

Product Number, Service Groups, Services Product Line,
Care Pack Product Number

KPI # 5

Upcoming Care Pack Renewals 30, 60 and 90 days

prior to expiration.

Partners

Assigned Care Pack, Unassigned Care packs, Registered

Care Pack, Unregistered Care packs, Customer/Channel
Partner, Customer/Channel Partner by region

Financial

Ordered USD

Other

Flexible raw data reporting

Data sources: CSN ELF, WWCAMS, PPS Vertica database

Note
This project is one of the first steps towards a future HP Inc. Channel Services Business Intelligence Platform for channel services sales
orders, registration, delivery operations, costs, NPS, etc.
4

Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Sprint details
Sprint 1 : Data Onboarding & Delta Loads

1.

Identify CAMS Database tables required for Care Pack

Reporting

2.

Bring the required tables from CAMS Database into HP

Vertica Staging Database

3.

Store the data in Vertica databse for Reporting purposes

Major deliverbles
Database/Tables

UAT Timeline:

Dec 6, 2014 Dec 8, 2014

Sprint 2 : Build a Business layer in Vertica

Major deliverbles

1.

Build consolidated Reporting tables (Fact tables)

2.

Bring data from Elf Pack to HP Vertica database

3.

Build QlikView Care Pack Report(s) for 2 KPIs

UAT Timeline:

Fact table(s)
2 KPIs

Jan 5, 2015 Jan 9, 2015

Sprint 3 : QlikView Layer, Hardening Sprint and operational readiness

1.

Build QlikView Care Pack Reports for remaining 3 KPIs

2.

UAT Sign off by business

3.

Move to Production (Test env to Prod env)

4.

Go Live January 31, 2015

Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Major deliverbles
-

Remaining 3 KPIs

Final UAT Timeline:

Jan 19, 2015 Jan 23, 2015

Care Pack High Level Architecture

Apps Server

Operational Data Sources

Target Database

Reporting

Revenue data
Order Management
Systems

Direct Pull from EDW to Vertica

EDW
CReST

Vista

Business Users

Product Catalog

Velocity

OSS

CAMS
Flat Files
Care Pack Management
Systems

Fusion

Linux Server

Elf Pack

Registration
Assignment
Orders

CAMS
Reporting
Consolidated Care
pack reporting
data
Schedule jobs

Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

QlikView Reports
5 KPI & 31 dimensions

QlikView Dashboard Demo

Demo provided by
Javeed

Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Backup slides

Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.