CTI-API Huawei

TopEng-
V300R004
CTIAPI
01
2007-12-30
518129
http://www.huawei.com
0755-28560000 8008302118
0755-28560111
support@huawei.com
2007
TopEng-
CTIAPI
1 ........................................................................................................................1-1
1.1 TopEng-...........................................................................................................1-2
1.2 .............................................................................................................................1-2
2 ........................................................................................................................................2-1
2.1 .................................................................................................................................................2-2
2.2 .........................................................................................................................................................2-5
3 API ........................................................................................................................3-1
3.1 .....................................................................................................................................................3-2
3.2 .........................................................................................................................................................3-2
3.3 .....................................................................................................................................................3-5
3.4 .....................................................................................................................................................3-6
3.5 .............................................................................................................................................................3-6
3.6 .....................................................................................................................................3-6
3.7 .....................................................................................................................................................3-7
3.8 .........................................................................................................................................................3-7
4 ........................................................................................................................4-1
4.1 SetWaitTime....................................................................................................................................................4-2
4.2 SetWaitTimeEx...............................................................................................................................................4-2
4.3 CccApiInitCtiApiInit...................................................................................................................................4-3
4.4 CtiApiExit.......................................................................................................................................................4-4
4.5 CccApcInit......................................................................................................................................................4-4
4.6 CccApcExit.....................................................................................................................................................4-5
4.7 CccConnectToServer......................................................................................................................................4-6
4.8 CccConnectToServerEx..................................................................................................................................4-7
4.9 CccDisconnectFromServer..............................................................................................................................4-7
4.10 CccLogon......................................................................................................................................................4-7
4.11 CccLogonEx..................................................................................................................................................4-8
4.12 CccLogoff....................................................................................................................................................4-10
5 ............................................................................................................................5-1
5.1 CccGetEvent................................................................................................................................5-2
5.2 InstallEventCallBackProc...............................................................................................5-3
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5.3 UninstallEventCallBackProc...........................................................................................5-4
5.4 CccSetEventMonitor.......................................................................................................5-5
5.5 CccSetSysMonitor...........................................................................................................5-6
5.6 CccGetSysMonitorInfo...........................................................................................5-8
5.7 CccResetSysMonitorInfo......................................................................................5-11
5.8 CccSetMonitorDN.............................................................................................5-12
6 ........................................................................................................................6-1
6.1 CccAgentLogin...............................................................................................................................6-3
6.2 CccAgentLoginEx...........................................................................................6-4
6.3 CccAgentLogout.............................................................................................................................6-5
6.4 CccAgentLogoutEx.........................................................................................6-6
6.5 CccRequestDoNotDisturb...............................................................................................................6-7
6.6 CccRequestIdle................................................................................................................................6-8
6.7 CccRequestMuteOn........................................................................................................................6-8
6.8 CccRequestMuteOnEx............................................................................................................6-9
6.9 CccRequestMuteOff..............................................................................................................6-10
6.10 CccRequestMuteOffEx.......................................................................................................6-11
6.11 CccRequestAnswer.....................................................................................................................6-12
6.12 CccRequestAnswerEx.........................................................................................................6-13
6.13 CccRequestRelease.............................................................................................................6-14
6.14 CccRequestReleaseEx.........................................................................................................6-14
6.15 CccRequestInternaltransfer.................................................................................................6-15
6.16 CccRequestInternalCall.......................................................................................................6-16
6.17 CccRequestInternalCallEx..........................................................................................6-18
6.18 CccRequestTransferOut..............................................................................................................6-20
6.19 CccRequestTransferOutEx..................................................................................................6-22
6.20 CccRequestTransferOutEx2................................................................................................6-23
6.21 CccRequestTransferOutEx3........................................................................................................................6-25
6.22 CccRequestCallOut.....................................................................................................................6-27
6.23 CccRequestCallOutExOPS ........................................................................................................6-29
6.24 CccRequestCallOutEx2...............................................................................................................6-30
6.25 CccRequestReport.......................................................................................................................6-32
6.26 CccRequestReportEx..................................................................................................................6-34
6.27 CccRequestHold..................................................................................................................6-35
6.28 CccRequestFetchHold.............................................................................................................6-36
6.29 CccRequestConnectHold....................................................................................................6-37
6.30 CccRequestAppointedCall..............................................................................6-38
6.31 CccSetSupportMediaCall............................................................................................................................6-39
6.32 CccQuerySupportMediaCall.......................................................................................................................6-39
6.33 CccRequestInterceptWithCallID.................................................................................................................6-40
6.34 CccQueryCallInfoEx4.................................................................................................................................6-41
6.35 CccRequestVerifyMailBox.........................................................................................................................6-41
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7 ........................................................................................................................7-1
7.1 CccRequestTransIvr............................................................................................................7-3
7.2 CccRequestTransIvrEx................................................................................................7-3
7.3 CccRequestInternalHelp..........................................................................................................7-4
7.4 CccRequestInternalHelpEx.............................................................................................7-6
7.5 CccRequestInternalHelpEx2...........................................................................................7-8
7.6 CccAgentSendDTMF..............................................................................................................7-9
7.7 CccRequestSuperviseInsert.........................................................................................7-9
7.8 CccRequestSuperviseInsertEx..........................................................................7-10
7.9 CccRequestSwitchInsert................................................................................................7-11
7.10 CccRequestSwitchInsertEx.................................................................................7-12
7.11 CccRequestStopSuperviseEx..............................................................................................7-13
7.12 CccRequestTriConf.............................................................................................................7-13
7.13 CccRequestTriConfEx................................................................................................7-14
7.14 CccRequestIntercept............................................................................................................7-16
7.15 CccRequestSuperviseTrunk................................................................................................7-17
7.16 CccAgentForceOut..............................................................................................................7-17
7.17 CccAgentForceOutEx.................................................................................................7-18
7.18 CccAgentForceIdle..............................................................................................................7-19
7.19 CccAgentForceBusy............................................................................................................7-20
7.20 CccDisconnectCall..............................................................................................................7-21
7.21 CccAgentSwitchInsert.............................................................................................7-21
7.22 CccAgentHoldCall..............................................................................................................7-22
7.23 CccAgentFetchHoldCall.................................................................................................7-23
7.24 CccAgentConnectHoldCall.........................................................................................7-24
7.25 CccSetMonitorCall......................................................................................................7-25
7.26 CccSendEventResponse......................................................................................................7-26
7.27 CccRequestRest...................................................................................................................7-27
7.28 CccRequestRestEx......................................................................................................7-28
7.29 CccCancelRest....................................................................................................................7-29
7.30 CccDirectToIdleAgent/...............................................................7-29
7.31 CccRequestOpsCallOut OPS .........................................................................................7-30
7.32 CccRequestOpsAider OPS .....................................................................................7-31
7.33 CccRequestCallShift...........................................................................................................7-32
7.34 CccPickupCall.............................................................................................................................7-32
7.35 CccRequestForceHold.................................................................................................................................7-33
7.36 CccRequestForceFetchHold........................................................................................................................7-34
7.37 CccSinglePhoneRequestSuperviseInsert/........................................7-35
7.38 CccSinglePhoneRequestStopSupervise/.........................................7-36
7.39 CccSinglePhoneRequestSwitchInsert.....................................................7-36
7.40 CccRequestReleaseACall........................................................................................7-37
7.41 CccRequestCallOutWithDetect...........................................................................................7-38
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7.42 CccRequestPowerOutboundEx3.............................................................................7-39
8 ............................................................................................................................8-1
8.1 CccAgentRequireRecord.........................................................................................................8-2
8.2 CccAgentRequireRecordEx....................................................................................................8-4
8.3 CccAgentStopRecord......................................................................................................8-5
8.4 CccAgentPauseRecordEx................................................................................................8-5
8.5 CccAgentResumeRecordEx....................................................................................8-6
8.6 CccAgentStartPlayFile............................................................................................................8-7
8.7 CccAgentStartPlayEx..............................................................................................................8-9
8.8 CccAgentStartPlayFileEx2-..................................................................................8-11
8.9 CccAgentStopPlayFile..................................................................................................8-13
8.10 CccAgentForeFastPlay................................................................................................8-14
8.11 CccAgentBackFastPlay...............................................................................................8-15
8.12 CccAgentPausePlay....................................................................................................8-16
8.13 CccAgentContinuePlay...............................................................................................8-16
8.14 CccAgentPlayRelocation........................................................................................8-17
8.15 CccAdjustVolume...............................................................................................................8-18
8.16 CccAgentSetAutoSelfRecord..............................................................................8-19
8.17 CccQueryAgentSelfRecordFileName.........................................................8-19
8.18 CccAgentSetSelfRecordInfo.......................................................................8-20
8.19 CccAgentRequireRecordEx2..................................................................................8-21
9 ....................................................................................................................9-1
9.1 CccQueryTotalSkills...............................................................................................................9-3
9.2 CccQuerySkillTree..........................................................................................................9-3
9.3 CccQuerySkillTreeEx............................................................................................. 9-4
9.4 CccQuerySkillGroupID.......................................................................................................9-5
9.5 CccQuerySkillsBaseGroupID......................................................................................... 9-5
9.6 CccRequestResetAgentSkill............................................................................................9-6
9.7 CccRequestRoutingByNode....................................................................................9-7
9.8 CccGetDeviceBySkills............................................................................................9-8
9.9 CccGetDeviceBySkillsWithVDN VDN .................................................... 9-9
9.10 CccRequestRoutingByAccessCode....................................................................9-10
9.11 CccRequestRoutingIVR .....................................................................................9-11
9.12 CccRequestRoutingExIVR .................................................................................9-12
9.13 CccRequestHelpRouting.............................................................................9-13
9.14 CccRequestRerouting..........................................................................................................9-14
9.15 CccRequestReroutingEx.............................................................................................9-15
9.16 CccTransferWithUVIDMerge.....................................................................................9-16
9.17 CccRequestSetTransfer.......................................................................................................9-17
9.18 CccQueryLoginAgentInSkillQueue....................................................9-18
9.19 CccQueryIdleAgentInSkillQueue...........................................................9-18
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9.20 CccIsDeviceAvailable.........................................................................................9-19
9.21 CccIsDeviceAvailableWithVDN VDN ..............................................................9-20
9.22 CccQuerySkillInfoBySkillIdEx..........................................................9-21
9.23 CccRequestSkillQueueBySkillName..............................................9-21
9.24 CccRequestAgentBySkillQueue.................................................................9-23
9.25 CccQueryTotalSkillQueueStat....................................................9-24
9.26 CccQueryTotalACDStatusEX3...................................................................................................................9-24
10 ........................................................................................................................10-1
10.1 CccQueryACDID........................................................................................................................................10-3
10.2 CccQueryAcdIDByAgentID...............................................................10-3
10.3 CccQueryRealACDID.................................................................10-4
10.4 CccQueryACDIDWithVDN...............................................................................10-5
10.5 CccQueryACDSkillDescription..................................................................................10-6
10.6 CccQueryACDSkillDescriptionWithVDN.................................................................10-7
10.7 CccQueryACDStatus......................................................................................................10-8
10.8 CccQueryACDStatusEx..................................................................................................10-8
10.9 CccQueryACDStatusEx2........................................................................10-9
10.10 CccQueryACDStatusEx3............................................10-10
10.11 CccQueryACDStatusWithVDN VDN ...............................................................10-11
10.12 CccQueryDeviceStatus........................................................................10-12
10.13 CccQueryDeviceStatusEX..........................................................10-13
10.14 CccQueryAgentInfoByACDID...................................................................10-14
10.15 CccQueryDeviceIDByDeviceType.............................................................10-15
10.16 CccQuerySkillQueuePredict.......................................................................10-15
10.17 CccQuerySkillQueueStat........................................................10-16
10.18 CccQuerySysLoadWithVDN VDN ...............................................................10-17
10.19 CccQueryIVRID......................................................................................................10-18
10.20 CccQueryRealIVRID..........................................................................................10-19
10.21 CccQueryIVRDescriptionByID..............................................................................10-19
10.22 CccQueryIVRDescriptionByIDEx..................................................................10-20
10.23 CccQueryIVRStepInfo............................................................................................10-21
10.24 CccQueryAllIvrDescription IVR ...............................................................10-22
10.25 CccQuerySysStatus.................................................................................................10-23
10.26 CccQueryTrunkTable..................................................................................................10-24
10.27 CccQueryResourceConnectInfoByMediaType...................................10-25
10.28 CccQueryStatInfoOfSkillQueues............................................10-25
10.29 CccQueryStatInfoOfSkillQueuesWithVDN VDN .....................10-27
10.30 CccQueryStatInfoOfSkillQueuesEx................................10-28
10.31 CccQueryStatInfoOfSkillQueuesExWithVDN VDN ....10-29
10.32 CccLoginIVRTypeIVR ......................................................................................10-30
10.33 CccLoginIVRTypeExIVR ..........................................................................10-31
10.34 CccLogoutIVRTypeIVR ................................................................................................10-32
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10.35 CccIVRSetINNOIVR .....................................................................................10-33

10.36 CccLogoutIVRType IVR ID..................................................................10-33
10.37 CccIVRAgentLogin................................................................................................10-34
10.38 CccIVRSetupCallWithVDN VDN .............................................................................10-34
10.39 CccIVRAgentSetStatus//.........................................................................10-35
10.40 CccIVRAgentQueryInfo.................................................................10-36
10.41 CccQueryIVRPredict IVR ..........................................................................................10-37
10.42 CccQueryAllCustomerGroupWithVDN.........................................10-38
10.43 CccQueryCustomerGroupCallState....................................................10-38
10.44 CccQueryCallStatByInnoEx...........................................................................10-39
10.45 CccQueryCurrentCallStatInfoOnAutoOrManu..................................10-40
10.46 CccQueryPassedCallStatInoOnAutoOrManu 5 .....................................10-41
10.47 CccQueryCpConferenceInfoEx.......................................................................10-43
10.48 CccQueryQueueCallStatInfo 5 ...........................10-43
10.49 CccRequestTraceWithCallNo.........................................................................10-44
10.50 CccRequestMonitorInno.........................................................................10-45
11 ....................................................................................................11-1
11.1 CccQueryTotalAgentAbstract.....................................................................................11-4
11.2 CccQueryTotalAgentAbstractEx........................................................................11-4
11.3 CccQueryTotalAgentAbstractWithVDN VDN ..........................................................11-5
11.4 CccQueryCurrentUser.........................................................................................11-6
11.5 CccQueryUser.................................................................................................................11-7
11.6 CccQueryAllUser................................................................................................11-8
11.7 CccQueryTotalUser.........................................................................................................11-9
11.8 CccQueryUserExtendInfo.................................................................................11-10
11.9 CccModifyUserExtendInfo...............................................................................11-11
11.10 CccQueryAgentStatus.............................................................................................11-12
11.11 CccQueryAgentStatusEx.................................................................................11-13
11.12 CccQueryAgentStatusEx2...............................................................11-14
11.13 CccQueryAgentIdByPhoneNo........................................................11-15
11.14 CccQueryAgentPhoneNo....................................................................11-15
11.15 CccQueryAgentStatusExWithVDN VDN .........................................................11-16
11.16 CccQueryAgentSkills..............................................................................................11-17
11.17 CccQueryAgentSkillsEx.................................................................................11-18
11.18 CccQueryAgentSkillsWithVDN VDN ..............................................................11-19
11.19 CccRequestCloseSomeAgentSkills.................................................................11-20
11.20 CccQueryAgentStatisticsInfo......................................................................11-21
11.21 CccQueryAgentIPAddress IP .................................................................................11-21
11.22 CccGetAgentScore..................................................................................................11-22
11.23 CccNotifyBulletin...........................................................................................................11-23
11.24 CccNotifyBulletinEx...............................................................................................11-24
11.25 CccSendMessage.............................................................................................................11-25
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11.26 CccSendMediaStream.............................................................................11-26
11.27 CccQueryTotalWorkGroup.................................................................................11-27
11.28 CccQueryWorkGroupName................................................................................11-28
11.29 CccQueryWorkGroupTree..........................................................11-28
11.30 CccQueryWorkGroupStatus................................................................................11-29
11.31 CccQueryIsMonitor.....................................................................................................11-30
11.32 CccSetMaxRestAgentNum.........................................................................11-31
11.33 CccQueryMaxRestAgentNum............................................................11-31
11.34 CccQueryOnRestAgentNum.......................................................................11-32
11.35 CccQueryWaitRestAgentNum................................................................11-33
11.36 CccQueryAllowRestAgentNum..........................................................11-33
11.37 CccSetAgentAutoEnterIdle.....................................................................11-34
11.38 CccAgentEnterIdle..........................................................................................................11-35
11.39 CccAgentEnterWork...........................................................................11-35
11.40 CccModifyUser...............................................................................................11-36
11.41 CccQueryAgentRestInfo.........................................................................11-37
11.42 CccQueryAgentRestDetailedInfo........................................................11-38
11.43 CccQueryMediaTypeOnAgent........................................11-39
11.44 CccQueryMediaServerByMediaType.....................................11-39
11.45 CccQueryAgentLoginMediaServer.................................11-40
11.46 CccQueryConfigAgentBySkillID...................................................11-41
11.47 CccSetAgentSkillEx................................................................................................11-42
11.48 CccQueryAgentIPAddressEx IP ................................................................11-42
11.49 CccQueryAgentRestInfoWithVDN VDN ..............................................11-43
11.50 CccQueryAgentCfgInfo..................................................................................11-44
11.51 CccQuerySelfCcInfo...................................................................11-45
11.52 CccChangeAgentStatus...................................................................................11-45
11.53 CccRequestWriteFlowTrace...................................................................................11-47
11.54 CccQueryBatchAgentAbstract............................................................11-47
11.55 CccQueryUserEx.........................................................................................................11-48
11.56 CccLogonWithAccount.......................................................................11-49
11.57 CccQueryAgentIdWithAccount......................................................11-49
11.58 CccQueryAllUserWorkNoWithAccount.........................11-50
11.59 CccQueryAgentStatusStatistic........................................................................11-51
11.60 CccAgentLoginQc...................................................................................................................................11-53
11.61 CccAgentLogoutQc.................................................................................................................................11-54
12 ................................................................................................................12-1
12.1 CccQueryCallIDOnAgent...............................................................................................12-4
12.2 CccQueryCallIDOnAgentEx ..................................................................................12-4
12.3 CccQueryCalls................................................................................................12-5
12.4 CccGetCallSkillDescription....................................................................................12-6
12.5 CccQueryCallInfo.......................................................................................................12-7
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12.6 CccQueryCallInfoEx...................................................................................................12-8
12.7 CccQueryCallInfoEx2.........................................................................................12-9
12.8 CccQueryCallInfoEx3...............................................................................12-10
12.9 CccQueryCallStatisticsInfo.......................................................................................12-11
12.10 CccQueryCallStatisticsInfoExt...............................................................12-12
12.11 CccQueryCallStatisticsInfoEx2..............................................................12-13
12.12 CccQueryCallStatisticsInfoByMediaType..................................12-13
12.13 CccSetCallData.......................................................................................................12-14
12.14 CccSetCallDataEx...................................................................................................12-15
12.15 CccQueryCallData..................................................................................................12-16
12.16 CccQueryCallDataEx..............................................................................................12-17
12.17 CccSetCallKeyID ID.......................................................................................................12-18
12.18 CccSetCallKeyIDEx ID..................................................................................................12-19
12.19 CccSetUserHistoryData..........................................................................................12-20
12.20 CccQueryUserHistoryData......................................................................................12-21
12.21 CccQueryUserClassName...............................................................................12-22
12.22 CccQueryUserClassNameWithVDN..............................................................12-23
12.23 CccSetUserClass.....................................................................................................12-24
12.24 CccSetUserClassEx.................................................................................................12-24
12.25 CccQueryUserInfo..................................................................................................12-25
12.26 CccQueryUserInfoEx..............................................................................................12-26
12.27 CccWriteUserInfo...................................................................................................12-27
12.28 CccWriteUserInfoEx...............................................................................................12-27
12.29 CccModifyUserInfo................................................................................................12-28
12.30 CccModifyUserInfoEx............................................................................................12-29
12.31 CccDeleteUserInfo..................................................................................................12-30
12.32 CccDeleteUserInfoEx..............................................................................................12-30
12.33 CccQueryCallTime..................................................................................................12-31
12.34 CccQueryPrivateCall...............................................................................................12-32
12.35 CccQueryPrivateKeepedCall..................................................................................12-33
12.36 CccQueryVDNSummaryInfo VDN .......................................................12-34
12.37 CccQueryVdnInfo VDN ........................................................12-34
12.38 CccQueryUVIDOnAgent........................................................................12-35
12.39 CccSetVisitData..................................................................12-36
12.40 CccQueryVisitData.............................................................12-37
12.41 CccQueryCallIDByDeviceType......................................................12-38
12.42 CccQueryUVIDByCallID CALLID UVID.......................................................................12-38
12.43 CccQuerySysCallStatInfo VDN 24 ...................................................12-39
12.44 CccSetCallParam.............................................................................................12-40
12.45 CccSetFuncUnitExit....................................................................................12-40
12.46 CccQueryFuncUnitExit...............................................................................12-41
12.47 CccQueryOriginalCalled.................................................................................12-41
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12.48 CccQueryBaseCallInfo....................................................................................12-42
12.49 CccQueryCallStatByInno................................................................................12-43
12.50 CccQueryCallStatByInnoWithVDN VDN ................................................12-44
12.51 CccQueryCallTrace.............................................................12-45
12.52 CccQueryQueueCallStatInfoEx......................................................12-46
12.53 CccQueryCallStateEx..........................................................................................12-47
12.54 CccQueryCustomerGroupCallStateEx........................................................12-48
12.55 CccAddOutBoundCampain.....................................................................................12-49
12.56 CccDelOutBoundCampain......................................................................................12-49
12.57 CccPushCustomersToOutBound.........................................12-50
12.58 CccDeleteCustomersToOutBound......................................12-51
12.59 CccSetOutBoundHoliday............................................................................................12-52
12.60 CccDeleteOutBoundHoliday.......................................................................................12-53
12.61 CccQueryOutBoundResult......................................................................................12-54
12.62 CccRequestOBSPauseTask.....................................................................................12-55
12.63 CccRequestOBSResumeTask.................................................................................12-56
12.64 CccRequestPowerOutboundEx4.....................................................12-57
12.65 CccMessageEvent...........................................................................................12-57
13 ................................................................................................................13-1
13.1 CccQueryAbandonedCall............................................................................................13-2
13.2 CccRegisterOutbound.........................................................................................................13-2
13.3 CccRequestPreviewCallOut........................................................................................13-3
13.4 CccRequestPowerOutbound........................................................................................13-4
13.5 CccRequestPowerOutboundEx...................................................................................13-5
13.6 CccRequestPowerOutboundEx2.................................................................................13-6
14 WECC ...........................................................................................................14-1
14.1 CccAgentStartConvoy.................................................................................................14-3
14.2 CccAgentStopConvoy.................................................................................................14-3
14.3 CccAgentPushPage.............................................................................................................14-4
14.4 CccAgentStartChat......................................................................................................14-5
14.5 CccAgentStopChat......................................................................................................14-5
14.6 CccAgentSetOption.............................................................................................14-6
14.7 CccAgentGetOption............................................................................................14-7
14.8 CccAgentSetData....................................................................................................14-7
14.9 CccAgentGetData............................................................................................14-8
14.10 CccAgentSetCoopMsg..................................................................................14-9
14.11 CccQueryConferenceInfo..........................................................................................14-9
14.12 CccQueryConferenceInfoEx...........................................................................14-10
14.13 CccQueryBusyConferenceInfoEx...........................................................................14-11
14.14 CccRequestConference...................................................................................................14-11
14.15 CccReleaseConference....................................................................................................14-12
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14.16 CccAddDeviceToConference..................................................................................14-13
14.17 CccRemoveDeviceFromConference...........................................................14-13
14.18 CccChangeDeviceModeInConference................................................14-14
14.19 CccProlongConference....................................................................................14-15
14.20 CccPlayVoiceToConference...............................................................................14-15
14.21 CccStopVoiceToConference...............................................................................14-16
15 IVR ...................................................................................................................................15-1
15.1 IvrInit.......................................................................................................................15-2
15.2 IvrExit..........................................................................................................................15-2
15.3 IvrSetINNO IVR ........................................................................................................15-3
15.4 IvrGetEvent.................................................................................................................15-3
15.5 IvrQueryCallData........................................................................................................15-4
15.6 IvrSetCallData.............................................................................................................15-5
15.7 IvrRequestRouting..............................................................................................................15-5
15.8 IvrRequestRerouting...........................................................................................................15-6
15.9 IvrAlerting Alerting ............................................................................................15-7
15.10 IvrAnswer..................................................................................................15-8
15.11 IvrResourceConnect..........................................................................................................15-8
15.12 IvrResourceDisconnect.....................................................................................................15-9
15.13 IvrRedirect...........................................................................................................................15-10
15.14 IvrCallSetup....................................................................................................................15-10
15.15 IvrDisconnect..........................................................................................................15-11
15.16 CccIvrStateReportIVR ...................................................................................................15-12
15.17 IVR ................................................................................................................15-12
16 ............................................................................................................................16-1
16.1 CccQueryNetInfo........................................................................................................16-3
16.2 CccQueryNetInfoEx....................................................................................................16-3
16.3 CccQueryCcsCPUUseRate CCS ............................................................................16-4
16.4 CccQueryServiceType................................................................................................16-5
16.5 CccQueryServerTime..............................................................................................16-5
16.6 LongToTime........................................................................................................................16-6
16.7 CharToInt............................................................................................................16-6
16.8 IntToChar............................................................................................................16-7
16.9 BCDToCharBCD ...................................................................................................16-7
16.10 BCDToIntBCD .........................................................................................................16-8
16.11 IntToBCD BCD ........................................................................................................16-8
16.12 CharToBCD BCD ................................................................................................16-9
16.13 GetBCDLength......................................................................................................................16-9
16.14 CccGetLastBuffer..........................................................................................16-9
16.15 CccGetLicense....................................................................................................16-10
16.16 CccUpdateLicense...........................................................................................16-11
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16.17 CccSetWCCAProxy WCCA Proxy ......................................................16-12

16.18 CccQueryUIDBCfg VDN UIDB ..............................................................16-12
16.19 CccQuerySysVersion......................................................................................16-13
16.20 CccWatchSysState..............................................................................16-14
16.21 CccMessageBridge......................................................................................16-15
16.22 CccQueryCallState..................................................................................16-16
16.23 CccRequestWriteInfoToDB........................................................................16-17
16.24 CccQuerySomeTotalInfo........................................................................................16-18
16.25 CccQuerySomeTotalInfoWithVDN VDN .........................................................16-19
16.26 CccFetchConfig...............................................................................................16-20
16.27 CccPostConfig.............................................................................................16-21
16.28 CccQueryAllDiskInfo.....................................................................................16-22
16.29 CccQueryVDNDiskList..........................................................16-23
16.30 CccRequestSetBillInfo....................................................................................16-24
16.31 CccRequestWriteServiceBill...............................................................................16-24
16.32 CccResetAgentInternetIP Internet IP..............................................................................16-25
16.33 CccAdjustDenyTalkRight ....................................................................16-26
16.34 CccSendIrcProtocol.................................................................16-26
16.35 CccSendQCProtocol................................................................16-27
16.36 CccSendSPPProtocol IVR ..................................................................16-28
16.37 IcdSend........................................................................................................16-28
16.38 CccRequestSwitchSvrStatus.......................................................................16-29
17 ............................................................................................................................................17-1
17.1 .............................................................................................................................................17-2
17.2 .....................................................................................................................................................17-6
17.3 ...................................................................................................................................................17-11
18 ........................................................................................................................18-1
18.1 .....................................................................................................................................................18-2
18.2 .............................................................................................................................................18-7
19 ........................................................................................................................................19-1
19.1 .................................................................................................................................................19-2
19.2 .........................................................................................................................................................19-3
A ..............................................................................................................................A-1
B .......................................................................................................................................... B-1
01 (2007-12-30)
xi
TopEng-
CTIAPI
1-1 TopEng-.................................................................................................1-2
01 (2007-12-30)
xiii
TopEng-
CTIAPI
15-1 ................................................................................................................................15-6
19-1 ........................................................................................................................................19-2
01 (2007-12-30)
xv
TopEng-
CTIAPI
TopEng- CTIAPI
1.1 TopEng-
TopEng-
1.2
01 (2007-12-30)
1-1
TopEng-
CTIAPI
1.1 TopEng-
TopEng-
TopEng- 1-1
1-1 TopEng-
1
Internet
No.1/No.7
H.323
HTTP/T.120
/Fax
Email
Internet
Internet TopEng
TopEng
1.2
API
1-2
01 (2007-12-30)
TopEng-
CTIAPI
2.1
2.2
01 (2007-12-30)
2-1
TopEng-
CTIAPI
2.1
CLIDANI
DNIS
DN
IVR
VRUIVR
IVR
IVR
IVR
CallID
API
1B+D
APC AITAttendant
Communication Card ASLAnalogue Subscriber Line Board
2-2
01 (2007-12-30)
TopEng-
CTIAPI
WECC
Web
VDN
Virtal Directory NumberVDN Call Center
UVID
User Visit ID
UVID
E-mailFaxWeb
IRC
NIRC
01 (2007-12-30)
2-3
TopEng-
CTIAPI
ECC
Enterprise Call Center Public Call Center Platform
PCCP
Public Call Center Platform Call Center
ICDMS
ICD ICD ICD
CMS
ICD Client of Management System
TCMS
ICD ICD Transfer
Client of Management System CMS TCMS
OPS
OPS
OPS
OPS
OPS
OPS
OPS
OPS
2-4
01 (2007-12-30)
TopEng-
CTIAPI
2.2
CTI Server
WebMWeb EmailMEmail
1B+D
C&C08-Q 1B+D
APC 1B+D CTI
APC ICD
1B D
1.
CccApiInit
2.
CccApcInit APC
3.
CccConnectToServer
4.
CccLogon CccLogonEx
5.
CccAgentLogin CccAgentLoginEx
6.
7.
8.
CccAgentLogout CccAgentLogoutEx
9.
CccLogoff
10. CccDisconnectFromServer
11. CccApcExit APC
12. CccApiExit
PC PHONE
PC
UISUser Interface ServerUIS
PC+PHONE
1.
CccApiInit
2.
CccConnectToServer
3.
CccLogon CccLogonEx
4.
CccAgentLoginEx
01 (2007-12-30)
2-5
TopEng-
CTIAPI
5.
6.
7.
CccAgentLogoutEx
8.
CccLogoff
9.
CccDisconnectFromServer
10. CccApiExit
2B+D
PC+PHONE
6B+D
PC+PHONE
CTI
2-6
1.
CccApiInit
2.
3.
4.
5.
6.
CccApiExit
01 (2007-12-30)
TopEng-
CTIAPI
3 API
API
CTIAPI
3.1
TopEng- API CTI
API Call Center
3.2
API
3.3
API
3.4
TopEng- API
3.5
3.6
3.7
TopEng- API
3.8
TopEng- API
01 (2007-12-30)
3-1
TopEng-
CTIAPI
3 API
3.1
TopEng- API CTI
API Call Center
ctiapidll.dll TCP/IP HTTP

TCP/IP Htcpapi.dll IcdComm.exe
IcdComm.exe Http http Htcpapi.dll
API Windows95/98/XPWindows NTWindows 2000

VC6.0Delphi5.0VB6.0PB5.0/6.0
SQL Server 7.0Oracle 7.3/8i/9iSysbase 12.0
3.2
API
1.
CccApiInit
2.
CccConnectToServer
3.
CccLogon CccLogonEx
4.
5.
6.
CccLogoff
7.
8.
CccApiExit
API API
BCCC_SYSTEM_INFOSystemInfo;
rc = CccQuerySysStatus( m_usConnectID , &SystemInfo);
3-2
01 (2007-12-30)
TopEng-
CTIAPI
3 API
if ( rc == ICD_OK )
{
char tmpstr[500];
sprintf(tmpstr,"System status:\r\n"
"Version: %s, CallNumber: %hu,CallInQueueNum: %hu,\r\n"
"TalkingNum: %hu, TotalLoginAgent: %hu,
BusyAgent: %hu,\r\n"
"IdleAgent: %hu, SkillNum: %hu, ConnectNum: %hu",
SystemInfo.VersionInfo,// CCS
SystemInfo.usCallNum,//
SystemInfo.usCallInQueueNum,//
SystemInfo.usTalkingNum,//
SystemInfo.usTotalLoginAgent,//
SystemInfo.usBusyAgent,//
SystemInfo.usIdleAgent,//
SystemInfo.usSkillNum,//
SystemInfo.usConnectNum );//
AfxMessageBox(tmpstr, MB_OK);
}
1.
CccApiInit
2.
CccApcInit APC
3.
CccConnectToServer
4.
CccLogon CccLogonEx
5.
6.
7.
8.
9.
CccLogoff
10. CccDisconnectFromServer
11. CccApcExit APC
12. CccApiiExit
API
01 (2007-12-30)
3-3
TopEng-
CTIAPI
3 API
1.
InstallEventCallBackProc
2.
3.
4.
5.
UninstallEventCallBackProc
6.
AfxBeginThreadCheckEventProc, NULL
7.
CheckEventProc CccGetEvent
8.
9.
10.
UINT CheckEventProc( LPVOID lpvThreadParm )

{
UNREFERENCED_PARAMETER(lpvThreadParm);
WORD rc, usSize;
UCHAR Buffer[2048];
SHORT
usEventType;
CString
strEvent;
WORD result;
ULONG
ulTaskID;
ULONG
offset;
time_t
EventTime;
struct tm *curtime;
while ( 1 )
{usSize = 2048;
rc = CccGetEvent(m_usConnectID, Buffer, &usSize, &usEventType, 3000);
if ( rc == ICD_OK )
{
time( &EventTime );
curtime = localtime( &EventTime );
strEvent.Format("Receive Event: EventType %d , ",
usEventType );
switch ( usEventType )
{
case CCC_REPORT_RESPONSE_EVENT :
case CCC_MAKE_CALL_RESPONSE_EVENT:
case CCC_TRANSFER_OUT_RESPONSE_EVENT:
3-4
01 (2007-12-30)
TopEng-
CTIAPI
3 API
strEvent += ", ";

strEvent +=asctime( curtime );
}
}
return 0;
}
DBCCC_USER_RECORDUser;
char tmpstr[100];
User.usWorkNo = 101;
strcpy(User.szPassword, "101");
rc = CccLogon( m_usConnectID , &User);
g_pErrorInfo->ProcessResult(rc, "CccLogon");
if ( rc == ICD_OK )
{
sprintf(tmpstr,"WorkNo: %hu, UserName: %s,"
"Password: %s,
Security: %lu",
User.usWorkNo,
User.szUserName,
User.szPassword,
User.ulSecurity);//
AfxBeginThread( CheckEventProc, NULL );
}
3.3
API
l
WIN32 C
CccConnectToServer hCcc
IN OUT
30KB
01 (2007-12-30)
3-5
TopEng-
CTIAPI
3 API
l
3.4
TopEng- API
API API
Ctiapi.hINtessPub.h
Ctiapi.hINtessPub.h
TopEng- API
l
Apcio.Dll APC
CtiApidll.Dll API
CtiApidll.Lib C
CtiApi.H API C
INtessPub.H API
3.5
USHORT
ICD_OK0
3.6
API API 3
ICD_ERR_TIMED_OUT
API
l
3-6
01 (2007-12-30)
TopEng-
CTIAPI
3 API
CccGetEvent
CccSetEventMonitor
3.7
TopEng- API
API API 50
ICD_ERR_TOO_MUCH_THREAD
3.8
TopEng- API
ICD3.0 TopEng-V3.0ICD2.0 TopEng-
V2.0
INOUTIN/
OUT
ICDV300R002 UIS CCS UIS CCS
01 (2007-12-30)
3-7
TopEng-
CTIAPI
API
4.1 SetWaitTime
API UIS
4.2 SetWaitTimeEx
4.3 CccApiInitCtiApiInit
4.4 CtiApiExit
4.5 CccApcInit
APC
4.6 CccApcExit
APC
4.7 CccConnectToServer
4.8 CccConnectToServerEx
4.9 CccDisconnectFromServer
4.10 CccLogon
4.11 CccLogonEx
4.12 CccLogoff
01 (2007-12-30)
4-1
TopEng-
CTIAPI
4.1 SetWaitTime
API UIS
API UIS API

3000
void __stdcall
SetWaitTime(long lTime );
lTime
IN
SetWaitTimeEx
4.2 SetWaitTimeEx
UISWebMWeb IE
l
WAIT_TIME_UIS UIS API

3000
WAIT_TIME_WEBM WEBM API

10000
WAIT_TIME_IE Internet Explorer API

10000
void __stdcall
SetWaitTimeEx( long lTime, USHORT usType);
4-2
lTime
IN
01 (2007-12-30)
TopEng-
CTIAPI
usType
WAIT_TYPEIN
enum
{
WAIT_TYPE{WAIT_TIME_UIS = 0,// UIS
SetWaitTime
WAIT_TIME_WEBM,// WEBM
WAIT_TIME_IE,// Internet Explorer
};
SetWaitTime
4.3 CccApiInitCtiApiInit
API
1.
TCP/IP ICDComm Http

Htcpapi.dll Http
2.
Ctiapidll.dll Htcpapi.dll Window
SHORT __stdcall CccApiInit(ULONG ulMyId,int (__stdcall * lpfnTcpRecv)

( ULONG ulSrcIP, ULONG ulSrcID, char * pcData, ULONG ulDataLen));
SHORT __stdcall CtiApiInit(ULONG ulMyId,int (__stdcall * lpfnTcpRecv)
(ULONG ulSrcIP, ULONG ulSrcID, char * pcData, ULONG ulDataLen));
ulMyId
ID 0 50IN
0 39 40 50
lpfnTcpRecv
UIS IN
lpfnTcpRecv NULL
SendMessage UIS
ulSrcIP
IP IN
ulSrcID
IN
01 (2007-12-30)
4-3
TopEng-
CTIAPI
pcData
IN/OUT
ulDataLen
OUT
ICD_OK
CccApiInit(40, NULL);
CtiApiExit
4.4 CtiApiExit
CccApiInit
void __stdcall
CtiApiExit(void);
CccApiInitCtiApiInit
4.5 CccApcInit
APC
APC 1B+D
1.
4-4
APC
01 (2007-12-30)
TopEng-
CTIAPI
2.
Apcio.dll Windows
CHAR __stdcall
CccApcInit(CHAR cWhoInit, SHORT sCardVer);
cWhoInit
1IN
sCardVer
IN
APC
CQ01CQ05CQ04 CQ06
0495
APC
ICD_OK
CQ05
CHAR
cRc = CccApcInit(1, 4)
CccApcExit
4.6 CccApcExit
APC
APC
CccApiInit
void
__stdcall
CccApcExit(void);
CccApcInit
01 (2007-12-30)
4-5
TopEng-
CTIAPI
4.7 CccConnectToServer
Server API
Server UIS
CccConnectToServerEx
CccApiInit
SHORT __stdcall CccConnectToServer (USHORT *phCcc, CHAR *pcIpStr[2],

ULONG ulModule);
phCcc
Server
OUT
pcIpStr
ServerIP IP IN
ulModule
Server PROGIDIN
UIS UIS PROGID 20
PROXY PROGID 12
ICD_OK
USHORTm_usConnectID;
CHAR *ip[2];
ip[0] = new CHAR[20];
ip[1] = new CHAR[20];
strcpy( ip[0] , m_strMainIP ); // m_strMainIP = 129.9.100.101
strcpy( ip[1] , m_strBackupIP); //m_strBackupIP = 129.9.100.102
m_dwPort = 20; // UIS Process ID
USHORT rc = CccConnectToServer( &m_usConnectID , ip , m_dwPort);
delete [] ip[0];
delete [] ip[1];
4-6
01 (2007-12-30)
TopEng-
CTIAPI
4.8 CccConnectToServerEx
4.9 CccDisconnectFromServer
Server Server
API hCcc
1.
CccApiInit
2.
CccConnectToServer UIS
SHORT __stdcall
CccDisconnectFromServer ( USHORT hCcc );
hCcc
CccConnectToServer IN
ICD_OK
CccConnectToServer
4.10 CccLogon
UIS PROXY
01 (2007-12-30)
4-7
TopEng-
CTIAPI
API
1.
CccApiInit
2.
SHORT __stdcall CccLogon (USHORT hCcc, DBCCC_USER_RECORD *

pdbUserRecord );
hCcc
pdbUserRecord
DBCCC_USER_RECORD
usWorkNo szPassword
IN/OUT
ICD_OK
DBCCC_USER_RECORD User;
User.usWorkNo = m_usAgentNo;//Agent WorkNo
strncpy(User.szPassword, m_strAgentPassword, DBCCC_MAXLEN_PASSWORD);
USHORT rc = CccLogon( m_usConnectID , &User);
if ( rc == ICD_OK )
CHAR
tmpstr[500];
sprintf(tmpstr,"WorkNo%u,UserName%s, Password%s, Security%lu",
User.usWorkNo,
User.szUserName,//
User.szPassword,
User.ulSecurity);//
CccLogoffCccLogonEx
4.11 CccLogonEx
4-8
01 (2007-12-30)
TopEng-
CTIAPI
UIS PROXY
API
CccLogon
VDN
1.
CccApiInit
2.
SHORT __stdcall CccLogonEx (USHORT hCcc, DBCCC_USER_RECORD_EX

pdbUserRecord );
hCcc
pdbUserRecord
DBCCC_USER_RECORD
usWorkNo szPasswordIN/
OUT
ICD_OK
DBCCC_USER_RECORD_EXUser;
User.usWorkNo = m_usAgentNo;//Agent WorkNo
USHORT rc = CccLogonEx( m_usConnectID , &User);
if ( rc == ICD_OK )
CHAR
tmpstr[500];
sprintf(tmpstr,"WorkNo%u,UserName%s, Password%s, Security%
lu",User.usWorkNo,User.szUserName,//
User.szPassword,
User.ulSecurity);//
CccLogoffCccLogon
01 (2007-12-30)
4-9
TopEng-
CTIAPI
4.12 CccLogoff
hCcc hCcc UIS
1.
CccApiInit
2.
3.
CccLogon CccLogonEx UIS
SHORT __stdcall
CccLogoff ( USHORT hCcc )
hCcc
ICD_OK
CccLogonCccLogonEx
4-10
01 (2007-12-30)
TopEng-
CTIAPI
5.1 CccGetEvent
5.2 InstallEventCallBackProc
5.3 UninstallEventCallBackProc
5.4 CccSetEventMonitor
5.5 CccSetSysMonitor
5.6 CccGetSysMonitorInfo
5.7 CccResetSysMonitorInfo
5.8 CccSetMonitorDN
01 (2007-12-30)
5-1
TopEng-
CTIAPI
5.1 CccGetEvent
UIS
UIS CccSetEventMonitor CccSetSysMonitor

1B+1D
1.
CccApiInit
2.
3.
CccSetEventMonitor
InstallEventCallBackProc CccGetEvent
SHORT __stdcall CccGetEvent (USHORT hCcc, PUCHAR pdbEvent, PUSHORT

pcSize, PSHORT pusEventType, LONG lTimeout)
hCcc
CccConnectToServer
IN
pdbEvent
OUT
pcSize
IN/OUT
pusEventType
OUT
lTimeout
-1
IN
ICD_OK
UINT GetEventProcess(LPVOID parameter)

SHORTusEventType = (SHORT) parameter;//Expect Event Type
5-2
01 (2007-12-30)
TopEng-
CTIAPI
CStringstrEvent = "Receive Event";

LONG lBeginTime, lEndTime;
USHORTrc, usSize;
UCHARucBuffer[32767];// Buffer
SHORTusGetEventType;//Receive Event
LONGlSetTime =100;//Total Wait Time
lBeginTime = time(NULL);
do
usSize = 32767;//Buffer Size
rc = CccGetEvent(m_usConnectID, ucBuffer, &usSize, &usGetEventType,
3000);
if(rc == ICD_OK)
{
// Success to Receive a Event
//Get Event Name
strEvent += g_pErrorInfo->GetEventInfo(usGetEventType);
strEvent += "; ";
if( usGetEventType == usEventType)
break;//Receive Expect Event , exit
else
strEvent += g_pErrorInfo->GetEventInfo(rc);
strEvent += "; ";//Store Receive Event
lEndTime = time(NULL);
}while(lEndTime - lBeginTime < lSetTime);
AfxMessageBox(strEvent, MB_OK);
return0;
CccSetEventMonitorCccSetSysMonitorInstallEventCallBackProc
UninstallEventCallBackProcCccGetSysMonitorInfoCccSetMonitorDN
CccResetSysMonitorInfo
5.2 InstallEventCallBackProc
1.
CccApiInit
2.
3.
EVENTPROC __stdcall
01 (2007-12-30)
InstallEventCallBackProc( EVENTPROC pEventProc );
5-3
TopEng-
CTIAPI
pEventProc
IN
void __stdcall EventProc( SHORT

EventType, void* pEventData,
USHORT usDataSize );
EventType
pEventData
usDataSize
EVENTPROC
InstallEventCallBackProc NULL
CccGetEvent ICD_ERR_INTERNAL_ERROR
UninstallEventCallBackProc
void EventProc( SHORT usEventType , void* szEvent , USHORT usSize )

{
USHORT usRes = *((USHORT*)( szEvent ));
switch( usEventType )
case CCC_WAIT_OUTBOUND_EVENT
//...
break;
case CCC_ANSWER_REQUEST_EVENT
//...
break;
//...
InstallEventCallBackProc( EventProc );
CccGetEventCccSetEventMonitorCccSetSysMonitorCccSetMonitorDN
UninstallEventCallBackProcCccGetSysMonitorInfoCccResetSysMonitorInfo
5.3 UninstallEventCallBackProc
5-4
01 (2007-12-30)
TopEng-
CTIAPI
1.
CccApiInit
2.
3.
VOID __stdcall
UninstallEventCallBackProc(VOID);
InstallEventCallBackProcCccGetEventCccSetEventMonitorCccSetSysMonitor
CccGetSysMonitorInfoCccResetSysMonitorInfoCccSetMonitorDN
5.4 CccSetEventMonitor
API API
CccSetEventMonitor flStart FALSE

SHORT __stdcall CccSetEventMonitor ( USHORT hCcc, USHORT usEventType,

DEVICE_ID* pDeviceID, CHAR cStart);
hCcc
CccConnectToServer
IN
usEventType
IN
pDeviceID
ID
DEVICE_ID_NO_USEIN
cStart
01 (2007-12-30)
TRUE
FALSE
IN
5-5
TopEng-
CTIAPI
ICD_OK
// parameter = CCC_WAIT_OUTBOUND_EVENT
c_resource_files.xml#c_resource_files_returnvalue
SHORTusEventType = (SHORT) parameter;//
DEVICE_ID DeviceID;
DeviceID.ucDeviceType = AgentType;
DeviceID.usDeviceNo = m_usAgentNo;
USHORT rc =CccSetEventMonitor( m_usConnectID, usEventType,
&DeviceID,TRUE);//
LONGlBeginTime, lEndTime, lSetTime;
USHORTusSize;
UCHARucBuffer[32767];
SHORTusGetEventType;
lSetTime = 600;
do
usSize = 32767;
3000);
if(rc == ICD_OK)
// ...
break;
//
CccSetEventMonitor( m_usConnectID, usEventType, &DeviceID, FALSE);
return0;
CccGetEventCccSetEventMonitorCccSetSysMonitorInstallEventCallBackProc
CccSetMonitorDN
5.5 CccSetSysMonitor
CCC_MASTER_CHANGED_EVENT
CccSetSysMonitor ucStart FALSE

5-6
1.
CccApiInit
2.
01 (2007-12-30)
TopEng-
CTIAPI
SHORT __stdcall
CccSetSysMonitor (USHORT hCcc, UCHAR ucStart);
hCcc
CccConnectToServer
IN
ucStart
TRUE
FALSE IN
ICD_OK
// parameter = CCC_MASTER_CHANGED_EVENT
SHORTusEventType = (SHORT) parameter;//
DEVICE_ID DeviceID;
DeviceID.ucDeviceType = AgentType;
DeviceID.usDeviceNo = m_usAgentNo;
USHORT rc =CccSetSysMonitor( m_usConnectID, TRUE);//
LONGlBeginTime, lEndTime, lSetTime;
USHORTusSize;
UCHARucBuffer[32767];
SHORTusGetEventType;
lSetTime = 600;
do
usSize = 32767;
3000);
if(rc == ICD_OK)
// ...
break;
//
CccSetSysMonitor( m_usConnectID, FALSE);
return0;
CccGetEventCccSetEventMonitorCccSetSysMonitor CccSetMonitorDN
InstallEventCallBackProcUninstallEventCallBackProcCccGetSysMonitorInfo
CccResetSysMonitorInfo
01 (2007-12-30)
5-7
TopEng-
CTIAPI
5.6 CccGetSysMonitorInfo
API
VDN
UIS UIS
CCSCTI ServerIVRAplogic UIS UIS
1.
CccApiInit
2.
SHORT __stdcall CccGetSysMonitorInfo(USHORT hCcc, USHORT usServerType,

CHAR *pszIPAddr, USHORT *pusItemNum, USHORT *pusMonitorItem, USHORT
*pusInfoSize, CHAR *pszMonitorInfo);
hCcc
CccConnectToServer
IN
usServerType
PROG_ID_TYPE
IN
pszIPAddr
IP
IN
pusItemNum
IN/OUT
pusMonitorItem
IN
pusInfoSize
pszMonitorInfo
IN/OUT
pszMonitorInfo
5-8
MONITOR_INFO_HEAD
IN
01 (2007-12-30)
TopEng-
CTIAPI
ICD_OK pszMonitorInfo pusInfoSize

pszMonitorInfo
ICD_OK_LESS_BUFFER_SIZE
pusInfoSize pszMonitorInfo
CccGetLastBuffer(USHORT hCcc, ULONG
*pulLen, CHAR *pBuffer)
//0 200
//201 400CCS200
//401 600CTI Server200
//601 800PG
200
ICD_MONITOR_ITEM
struct MONITOR_INFO_HEAD
USHORT usMonitorID;
// enum ICD_MONITOR_ITEM
USHORTusInfoSize;
// 30K
};
IMI_UIS_NET_INFO
struct IMI_UIS_NET_INFO_Mnt : public MONITOR_INFO_HEAD
//....
};
DBPROXYIVR UIS ICD

ICD_MONITOR_ITEM
l
enum PROXY_MONITOR_ITEM
IMI_DBPROXY_INFO= IMI_DBPROXY_BEGIN,//
IMI_DBPROXY_DB,//
};
IMI_DBPROXY_INFO
struct IMI_DBPROXY_INFO_Mnt: public MONITOR_INFO_HEAD
USHORT usDealingMsgNum;//
USHORT usQueueMsgNum; //
};// TopEng-V2.0 CMD_MONITOR_PROXY_INFO
IMI_DBPROXY_DB
struct IMI_DBPROXY_DB_Mnt: public MONITOR_INFO_HEAD
USHORTusDBNum;//
DB_SOURCE_INFOpDbInfo[ANY_SIZE];//
}//
struct DB_SOURCE_INFO
CHARszDbAlias[16];//
USHORTusDbNum;//
USHORTusTimesPerSecond;//
USHORTusConnectNum;//
DB_CONNECT dbConnect[ANY_SIZE];// usConnectNum
};// TopEng-V2.0 CMD_MONITOR_PROXY_DB
//
struct DB_CONNECT
UCHARucBusyFlag;//10 2
01 (2007-12-30)
5-9
TopEng-
CTIAPI
5
USHORTusWaitMsgNumber;//
};
l
IVR
enum IVR_MONITOR_ITEM
IMI_IVR_INFO= IMI_IVR_BEGIN,//IVR
};
IMI_IVR_INFO IVR
struct IMI_IVR_INFO_Mnt: public MONITOR_INFO_HEAD
UCHARucIsMainOK;//0
USHORTusTotalCallThreads; //
USHORTusCallThreadsInUse; //
ULONGulFailDueToCallThreads;//
ULONGulTotlaCallIn;//
ULONGulCallInOk;//
ULONGulAccessCodeFail; //
ULONGulCallOutOk; //
ULONGulCallOutFail; //
ULONGulTimeOutFail; //
ULONGulOprRouteOk; //
ULONGulOprRouteFail; //
ULONGulOprHelpOk; //
ULONGulOprHelpFail; //
USHORTusServiceNum;//
ULONG callNumPerService[serviceNum];// SERVICE
UCHARpucServiceName[ANY_SIZE]; // "!" serviceNum
};
l
UIS
enum UIS_MONITOR_ITEM
IMI_UIS_INFO= IMI_UIS_BEGIN,//UIS
};
struct IMI_UIS_INFO_Mnt: public MONITOR_INFO_HEAD
ULONG ulCccCount;// UIS
};
CHAR *pszIPAddr = "10.121.12.194";

USHORT usItemNum = 2;
USHORT usMonitorItem[2] = {IMI_UIS_INFO, IMI_CTISVR_CALL};
USHORT usInfoSize = 50;
CHAR *pszMonitorInfo = new CHAR[usInfoSize];
USHORT rc =CccGetSysMonitorInfo( m_usConnectID, PROGID_UIS,
pszIPAddr, &usItemNum, usMonitorItem, &usInfoSize,pszMonitorInfo);
//
ULONG ulCccCount;
IMI_UIS_INFO_Mnt * pUisInfo = (IMI_UIS_INFO_Mnt *)pszMonitorInfo;
ulCccCount = pUisInfo-> ulCccCount;
//CTISVR
ULONG ulIVRCallCount; //
IMI_CTISVR_CALL_Mnt* pCtiCall = (IMI_CTISVR_CALL_Mnt *)(pszMonitorInfo +
sizeof(IMI_UIS_INFO_Mnt);
ulIVRCallCount= pCtiCall->ulIVRCallCount;
5-10
01 (2007-12-30)
TopEng-
CTIAPI
CccSetMonitorDN
5.7 CccResetSysMonitorInfo
1.
CccApiInit
2.
SHORT __stdcall CccRestSysMonitorInfo(USHORT hCcc, USHORT usServerType,

CHAR *pszIPAddr, USHORT *pusItemNum, USHORT *pusMonitorItem);
hCcc
CccConnectToServer
IN
usServerType
PROG_ID_TYPEIN
pszIPAddr
IP
IN
pusItemNum
IN/OUT
pusMonitorItem
IN
ICD_OK
CccGetEventCccSetEventMonitorCccSetSysMonitor
InstallEventCallBackProcUninstallEventCallBackProc
CccGetSysMonitorInfoCccResetSysMonitorInfoCccSetMonitorDN
01 (2007-12-30)
5-11
TopEng-
CTIAPI
5.8 CccSetMonitorDN
1.
CccApiInit
2.
SHORT __stdcall
*pszDN);
CccSetMonitorDN(USHORT hCcc, USHORT *pusSize, CHAR
hCcc
CccConnectToServer
IN
pusSize
IN
pszDN
IN
ICD_OK
CccSetMonitorDN
5-12
01 (2007-12-30)
TopEng-
CTIAPI
6.1 CccAgentLogin
6.2 CccAgentLoginEx
6.3 CccAgentLogout
6.4 CccAgentLogoutEx
6.5 CccRequestDoNotDisturb
6.6 CccRequestIdle
6.7 CccRequestMuteOn
6.8 CccRequestMuteOnEx
6.9 CccRequestMuteOff
6.10 CccRequestMuteOffEx
6.11 CccRequestAnswer
6.12 CccRequestAnswerEx
6.13 CccRequestRelease
6.14 CccRequestReleaseEx
6.15 CccRequestInternaltransfer
6.16 CccRequestInternalCall
6.17 CccRequestInternalCallEx
6.18 CccRequestTransferOut
6.19 CccRequestTransferOutEx
6.20 CccRequestTransferOutEx2
01 (2007-12-30)
6-1
TopEng-
CTIAPI
6.22 CccRequestCallOut
6.23 CccRequestCallOutExOPS
6.24 CccRequestCallOutEx2
6.25 CccRequestReport
6.26 CccRequestReportEx
6.27 CccRequestHold
6.28 CccRequestFetchHold
6.29 CccRequestConnectHold
6.30 CccRequestAppointedCall
6.31 CccSetSupportMediaCall
6.32 CccQuerySupportMediaCall
6.33 CccRequestInterceptWithCallID
6.34 CccQueryCallInfoEx4
6.35 CccRequestVerifyMailBox
6-2
01 (2007-12-30)
TopEng-
CTIAPI
6.1 CccAgentLogin
CccLogon CccLogonEx
CccAgentLogout
1B+D
1B
1D
1.
CccApiInit
2.
3.
CccAgentLogin
SHORT __stdcall CccAgentLogin (USHORT hCcc, USHORT usWorkNo, SHORT

sAnsTypeSHORT sDeskNo )
hCcc
CccConnectToServer
IN
usWorkNo
IN
sAnsType
IN
sDeskNo
01 (2007-12-30)
Agent
UIS
1000
IN
6-3
TopEng-
CTIAPI
ICD_OK
SHORT Anstype = 2;
SHORT DeskNo = 1000;
USHORTusRc = CccAgentLogin( m_usConnectID , m_usAgentNo, Anstype, DeskNo);
CccAgentLogoutCccAgentLogoutExCccAgentLoginEx
6.2 CccAgentLoginEx
CccLogon CccLogonEx
CccAgentLogoutEx
CccAgentLogin 1B+D CccAgentLoginEx
APC ucMediaServer MS_CTISERVER

CccAgentLogin APC
1.
CccApiInit
2.
3.
CccAgentLogin
USHORT __stdcall CccAgentLoginEx ( USHORT hCcc, USHORT usWorkNo, UCHAR

ucMediaServer, UCHAR ucAgentType, USHORT usParamSize, UCHAR *pParam )
6-4
hCcc
CccConnectToServer
IN
usWorkNo
IN
01 (2007-12-30)
TopEng-
CTIAPI
ucMediaServer
IN
l
0 CTI Server
1 WebM
2 MailM
ucAgentType
enum AGENT_TYPE
CTI Server
AGENT_TYPE_PC_PHONE
AGENT_TYPE_ISDNIN
usParamSize
IN
pParam[ANY_SIZE]
IN
CTI Server
usAgentType
AGENT_TYPE_PC_PHONE
pParam
ICD_OK
SHORT usWorkNo = 2;
UCHAR ucMediaServer = MS_CTISERVER;
UCHAR ucAgentType = AGENT_TYPE_PC_PHONE;
USHORT usParamSize = 10;
UCHAR pParam[10] = "123456";
USHORTusRc = CccAgentLoginEx(m_usConnectID, usWorkNo, ucMediaServer,
ucAgentType, usParamSize, pParam);
CccAgentLogoutCccAgentLogoutExCccAgentLogin
6.3 CccAgentLogout
1B+D
01 (2007-12-30)
6-5
TopEng-
CTIAPI
1.
CccApiInit
2.
3.
CccAgentLogin
4.
5.
CccAgentLogout
USHORT __stdcall
CccAgentLogout (USHORT
hCcc)
hCcc
CccConnectToServer
IN
ICD_OK
CccAgentLoginCccAgentLoginExCccAgentLogoutEx
6.4 CccAgentLogoutEx
CccAgentLogout 1B+D
CccAgentLogoutEx
CccAgentLogout 1B+D CccAgentLogoutEx
1.
CccApiInit
2.
3.
CccAgentLoginEx
4.
5.
CccAgentLogoutEx
USHORT __stdcall CccAgentLogoutEx (USHORT hCcc, UCHAR ucMediaServer)
6-6
01 (2007-12-30)
TopEng-
CTIAPI
hCcc
CccConnectToServer
IN
ucMediaServer
IN
l
0 CTI Server
1 WebM
2 MailM
ICD_OK
CccAgentLoginCccAgentLoginExCccAgentLogout
6.5 CccRequestDoNotDisturb
Do Not Disturb
1.
CccApiInit
2.
3.
4.
CccRequestDoNotDisturb
USHORT __stdcall
CccRequestDoNotDisturb (USHORT
hCcc);
hCcc
CccConnectToServer
IN
01 (2007-12-30)
6-7
TopEng-
CTIAPI
ICD_OK
CccRequestIdle
6.6 CccRequestIdle
1.
CccApiInit
2.
3.
4.
CccRequestIlde
USHORT __stdcall
CccRequestIdle (USHORT hCcc);
hCcc
CccConnectToServer
IN
ICD_OK
6.7 CccRequestMuteOn
CccRequestMuteOn 1B+D
6-8
01 (2007-12-30)
TopEng-
CTIAPI
1.
CccApiInit
2.
3.
4.
5.
6.
CccRequestMuteOn
USHORT __stdcall
CccRequestMuteOn (USHORT hCcc);
hCcc
CccConnectToServer
IN
ICD_OK
CccRequestMuteOffCccRequestMuteOffExCccRequestMuteOnEx
6.8 CccRequestMuteOnEx
UIS UIS CTI Server CTI Server
CccRequestMuteOnEx CccRequestMuteOn
1.
CccApiInit
2.
3.
4.
01 (2007-12-30)
6-9
TopEng-
CTIAPI
5.
6.
CccRequestMuteOnEx
USHORT __stdcall
CccRequestMuteOnEx (USHORT hCcc,CALLID &callId);
hCcc
CccConnectToServer
IN
callId
IN
ICD_OK
CccRequestMuteOffCccRequestMuteOffExCccRequestMuteOn
6.9 CccRequestMuteOff
CccRequestMuteOff 1B+D
1.
CccApiInit
2.
3.
4.
5.
6.
CccRequestMuteOn
7.
CccRequestMuteOff
USHORT __stdcall
6-10
CccRequestMuteOff (USHORT hCcc);
01 (2007-12-30)
TopEng-
CTIAPI
hCcc
CccConnectToServer
IN
ICD_OK
CccRequestMuteOnCccRequestMuteOnExCccRequestMuteOffEx
6.10 CccRequestMuteOffEx
UIS UIS CTI

Server CTIServer
CccRequestMuteOnEx CccRequestMuteOn
1.
CccApiInit
2.
3.
4.
5.
6.
CccRequestMuteOn
7.
CccRequestMuteOff
USHORT __stdcall
CccRequestMuteOffEx (USHORT hCcc,CALLID &callID);
hCcc
CccConnectToServer
IN
callId
IN
01 (2007-12-30)
6-11
TopEng-
CTIAPI
ICD_OK
CccRequestMuteOnCccRequestMuteOnExCccRequestMuteOff
6.11 CccRequestAnswer
CCC_ANSWER_REQUEST_EVENT
ICD_OK
CccGetEvent CCC_ANSWER_RESPONSE_EVENT
1B+D
ICD_OK
CccGetEvent
1.
CccApiInit
2.
3.
4.
5.
CccRequestAnswer
USHORT __stdcall
CccRequestAnswer (USHORT hCcc);
hCcc
CccConnectToServer
IN
ICD_OK
6-12
01 (2007-12-30)
TopEng-
CTIAPI
CccRequestReleaseCccRequestReleaseExCccRequestAnswerEx
6.12 CccRequestAnswerEx
CCC_ANSWER_REQUEST_EX_EVENT
ICD_OK CTI Server

CccGetEvent CCC_ANSWER_RESPONSE_EVENT
CccRequestAnswerEx Web Email CccRequestAnswer
ICD_OK
CccGetEvent
1.
CccApiInit
2.
3.
4.
5.
CccRequestAnswerEx
USHORT __stdcall
CccRequestAnswerEx (USHORT hCcc, CALLID &callId);
hCcc
CccConnectToServer
IN
callId
IN
ICD_OK
CccRequestReleaseCccRequestReleaseExCccRequestAnswer
01 (2007-12-30)
6-13
TopEng-
CTIAPI
6.13 CccRequestRelease
CCC_RELEASE_REQUEST_EVENT
1B+D
1.
CccApiInit
2.
3.
4.
5.
CccRequestAnswer
6.
CccRequestRelease
USHORT __stdcall
CccRequestRelease (USHORT hCcc);
hCcc
CccConnectToServer
IN
ICD_OK
CccRequestReleaseExCccRequestAnswerCccRequestAnswerEx
6.14 CccRequestReleaseEx
CCC_RELEASE_REQUEST_EX_EVENT
6-14
01 (2007-12-30)
TopEng-
CTIAPI
CccRequestReleaseEx Web Email CccRequestRelease
1.
CccApiInit
2.
3.
4.
5.
CccRequestAnswer
6.
CccRequestReleaseEx
USHORT __stdcall
CccRequestReleaseEx (USHORT hCcc,CALLID &callId);
hCcc
CccConnectToServer
IN
callId
IN
ICD_OK
CccRequestReleaseCccRequestAnswerCccRequestAnswerEx
6.15 CccRequestInternaltransfer
1.
CccApiInit
2.
3.
01 (2007-12-30)
6-15
TopEng-
CTIAPI
4.
5.
CccRequestAnswer
6.
CccRequestInternalTransfer
USHORT __stdcall CccRequestInternaltransfer (USHORT hCcc, DEVICE_ID

*pDestDevice , USHORT usDeskNo);
hCcc
CccConnectToServer
IN
pDestDevice
DEVICE_IDIN
usDeskNo
ICD
1000
DEVICE_ID DestID;
DestID.ucDeviceType = AgentType;
DestID.usDeviceNo = usAgentNo; //usAgentNo
USHORT usRc = CccRequestInternaltransfer( m_usConnectID, &DestID, 1000);
CccRequestTransferOut
ICD_OK
6.16 CccRequestInternalCall
ICD_OK
CccGetEvent
CCC_MAKE_CALL_RESPONSE_EVENT
6-16
01 (2007-12-30)
TopEng-
CTIAPI
CccRequestInternalCall
ICD_OK
CccGetEvent
1.
CccApiInit
2.
3.
4.
5.
CccGetEvent
USHORT __stdcall CccRequestInternalCall (USHORT hCcc, DEVICE_ID

*pDestDeviceID, USHORT usdeskno);
hCcc
CccConnectToServer
IN
pDestDevice
DEVICE_IDIN
usDeskNo
ICD 1000
ICD_OK

LONGlBeginTime, lEndTime;
USHORTrc;//Return Code
USHORTusSize;//Buffer Size
LONGlSetTime = 100;//Total Wait Time
do
3000);
if(rc == ICD_OK)
{
01 (2007-12-30)
6-17
TopEng-
CTIAPI
6
//Get Event Name
strEvent+= g_pErrorInfo->GetEventInfo(usGetEventType);
strEvent += "; ";
else
return0;
DWORDdwPara = CCC_MAKE_CALL_RESPONSE_EVENT;
CWinThread*hThreadEvent = AfxBeginThread( GetEventProcess ,
(LPVOID) dwPara,
THREAD_PRIORITY_NORMAL,
0,
0,
NULL);
DEVICE_IDDestID;
DestID.usDeviceNo = usAgentNo;// usAgentNo
USHORTusRc = CccRequestInternalCall(m_usConnectID, &DestID, 1000);
CccRequestCallOut
6.17 CccRequestInternalCallEx
ICD_OK
CccGetEvent
CCC_MAKE_CALL_RESPONSE_EVENT_EX
CccRequestInternalCallEx CccRequestInternalCall
ICD_OK
CccGetEvent
6-18
1.
CccApiInit
2.
3.
4.
CccRequestInternalCallEx
5.
CccGetEvent
01 (2007-12-30)
TopEng-
CTIAPI
USHORT __stdcall CccRequesInternalCallEx (USHORT hCcc, USHORT

usDestWorkNo, USHORT usMediaType, CALLID *pCallId);
hCcc
CccConnectToServer
IN
usDestWorkNo
IN
usMediaType
IN
pCallId
OUT
ICD_OK

do
{ usSize = 32767;//Buffer Size
3000);
if(rc == ICD_OK)
{
// Success to Receive a Event //Get Event Name
strEvent+= g_pErrorInfo->GetEventInfo(usGetEventType);
strEvent += "; ";
else
{ strEvent += g_pErrorInfo->GetEventInfo(rc);
return0;
DWORDdwPara = CCC_MAKE_CALL_RESPONSE_EVENT_EX;
(LPVOID) dwPara,
0,
0,
01 (2007-12-30)
6-19
TopEng-
CTIAPI
NULL);
CALLID callId;
usDestWorkNo = 2 ;
USHORT usRc = CccRequestInternalCallEx(m_usConnectID, usDestWorkNo,
MEDIA_TYPE_PHONE, &callId);
CccRequestCallOut
6.18 CccRequestTransferOut
ICD_OK
CccGetEvent
CCC_TRANSFER_OUT_RESPONSE_EVENT
ICD_OK
CccGetEvent
1.
CccApiInit
2.
3.
4.
5.
CccRequestAnswer
6.
7.
CccGetEvent
USHORT __stdcall
ucFlag);
CccRequestTransferOut (USHORT hCcc, CHAR *pCLD, UCHAR
6-20
hCcc
CccConnectToServer
IN
pCLD
MAXLEN_EXTEN IN
01 (2007-12-30)
TopEng-
CTIAPI
ucFlag
IN
l
l
l
ICD_OK

do
rc=CccGetEvent(m_usConnectID,ucBuffer, &usSize, &usGetEventType, 3000);
if(rc == ICD_OK)
{
//Get Event Name
strEvent += "; ";
else
return0;
DWORDdwPara = CCC_TRANSFER_OUT_RESPONSE_EVENT;
(LPVOID) dwPara,
0,
0,
NULL);
01 (2007-12-30)
6-21
TopEng-
CTIAPI
UCHARucFlag = 1;
USHORT usRc = CccRequestTransferOut( m_usConnectID, "6632198", ucFlag
CccRequestInternaltransfer
6.19 CccRequestTransferOutEx
ICD_OK CTI Server

CccGetEvent
CCC_TRANSFER_OUT_RESPONSE_EX_EVENT
CccRequestTransferOutEx CccRequestTransferOut
ICD_OK
CccGetEvent
1.
CccApiInit
2.
3.
4.
5.
CccRequestAnswerEx
6.
CccRequestTransferOutEx
7.
CccGetEvent
SHORT __stdcall CccRequestTransferOutEx( USHORT hCcc, char *pANI, char

*pDNIS, UCHAR ucFlag, UCHAR ucMode, char *pPilot );
6-22
hCcc
CccConnectToServer
IN
pANI
IN
pDNIS
IN
01 (2007-12-30)
TopEng-
CTIAPI
ucTransFlag
WEBM
CallID.ucServer = MS_WEBM
l
ucMode
INenum
CCC_CALL_OUT_MODE
pPilot
2PRI
ucMode 2
PRI
IN
ICD_OK
CccRequestInternalTransferCccRequestTransferOutEx2
ICD_OK CTI Server

CccGetEvent
01 (2007-12-30)
6-23
TopEng-
CTIAPI
CccRequestTransferOutEx2 CccRequestTransferOut
CccRequestTransferOutEx2 CccRequestTransferOutEx
ICD_OK
CccGetEvent
1.
CccApiInit
2.
3.
4.
5.
CccRequestAnswerEx
6.
CccRequestTransferOutEx2
7.
CccGetEvent
USHORT __stdcall CccRequestTransferOutEx2 (USHORT hCcc, CALLID callID,

CALLID *pCallId, ADDRESSID *paddrOuter, UCHAR ucTransFlag, USHORT
usParamLen, UCHAR *pTransoutParam);
6-24
hCcc
CccConnectToServer
IN
callID
IN
pCallId
OUT
paddrOuter
ADDRESSIDIN
01 (2007-12-30)
TopEng-
CTIAPI
ucTransFlag
WEBM
l
usParamLen
IN
pTransoutParam
IN
ICD_OK
CccRequestInternalTransfer
ICD_OK CTI Server

CccGetEvent
1.
CccApiInit
2.
01 (2007-12-30)
6-25
TopEng-
CTIAPI
3.
4.
5.
CccRequestAnswerEx
6.
7.
CccGetEvent
SHORT __stdcall CccRequestTransferOutEx3 (USHORT hCcc, CALLID callID,

CALLID *pCallId, UCHAR ucMode, ADDRESSID *paddrOuter, ADDRESSID
*paddrPilot, UCHAR ucTransFlag, USHORT usParamLen, UCHAR pTransoutParam)
6-26
hCcc
CccConnectToServer
IN
callID
IN
pCallId
OUT
ucMode
INenum
CCC_CALL_OUT_MODE
2PRI
paddrOuter
ADDRESSID
IN
paddrPilot
ADDRESSID
INucMode 2 PRI
01 (2007-12-30)
TopEng-
CTIAPI
ucTransFlag
WEBM
l
usParamLen
IN
pTransoutParam
IN
ICD_OK
CccRequestTransferOutExCccRequestTransferOutEx2
6.22 CccRequestCallOut
ICD_OK
CccGetEvent
CccRequestCallOut
ICD_OK
CccGetEvent
01 (2007-12-30)
6-27
TopEng-
CTIAPI
1.
CccApiInit
2.
3.
4.
CccRequestCallOut
5.
CccGetEvent
USHORT __stdcall
CccRequestCallOut (USHORT hCcc, CHAR *pCLD);
hCcc
CccConnectToServer
IN
pCLD
MAXLEN_EXTEN IN
ICD_OK

do
rc=CccGetEvent(m_usConnectID, ucBuffer, &usSize,
&usGetEventType,
3000);
if(rc == ICD_OK)
{
//Success to Receive a Event
//Get Event Name
strEvent += "; ";
else
6-28
01 (2007-12-30)
TopEng-
CTIAPI
return0;
DWORDdwPara = CCC_MAKE_CALL_RESPONSE_EVENT;
(LPVOID) dwPara,
0,
0,
NULL);
CccRequestCallOut ( m_usConnectID, "3326432");
6.23 CccRequestCallOutExOPS
PRI
ICD_OK
CccGetEvent
CccRequestCallOutEx UIS
CccRequestCallOutEx CccRequestCallOut
ICD_OK
CccGetEvent
1.
CccApiInit
2.
3.
4.
CccRequestCallOutEx
5.
CccGetEvent
USHORT __stdcall CccRequestCallOutEx (USHORT hCcc, char *pANI, char

*pDNIS, UCHAR ucMode, char *pPilot);
01 (2007-12-30)
6-29
TopEng-
CTIAPI
hCcc
CccConnectToServer
IN
pANI
IN
pDNIS
IN
ucMode
INenum
CCC_CALL_OUT_MODE
pPilot
2PRI
PRI
IN
ICD_OK
6.24 CccRequestCallOutEx2
ICD_OK
CTI Server
CccGetEvent
CccRequestCallOutEx2 CccRequestCallOut
CccRequestCallOutEx
ICD_OK
CccGetEvent
6-30
1.
CccApiInit
2.
3.
01 (2007-12-30)
TopEng-
CTIAPI
4.
CccRequestCallOutEx2
USHORT __stdcall CccRequestCallOutEx2(USHORT hCcc, USHORT usMediaType,

ADDRESSID &caller, ADDRESSID &called, ADDRESSID&pilot, UCHAR ucMode,
SKILLID usSkillId, USHORT *pusDataLen, CHAR *pData, CALLID *pCallId);
hCcc
CccConnectToServer
IN
usMediaType
IN
caller
ADDRESSIDIN
called
ADDRESSIDIN
pPilot
ucMode 2
PRI
IN
ucMode
INenum
CCC_CALL_OUT_MODE
usSkillId
pusDataLen
2PRI
0xffff
IN
IN
pData
IN
pCallId
OUT
DDRESSID pilot;//
ADDRESSID caller, called;//
USHORT usDataLen = 1;
CHAR pData[1];
USHORT rc = CccRequestCallOutEx2(m_usConnectID, MEDIA_TYPE_PHONE, caller,
called, pilot, 0, 0xffff, &usDataLen, pData, &curCallID);
g_pErrorInfo->ProcessResult(rc, "CccRequestCallOutEx2");
ICD_OK
01 (2007-12-30)
6-31
TopEng-
CTIAPI
6.25 CccRequestReport
ICD_OK
CccGetEvent
CCC_REPORT_RESPONSE_EVENT
CccRequestReport 1B+D
ICD_OK
CccGetEvent
1.
CccApiInit
2.
3.
4.
5.
CccRequestAnswer
6.
CccRequestReport
7.
CccGetEvent
USHORT __stdcall CccRequestReport (USHORT hCcc, UCHAR ucType, UCHAR

ucCode, UCHAR *TelNum);
hCcc
CccConnectToServer
IN
ucType
IN
ucCode
6-32
IN
2
01 (2007-12-30)
TopEng-
CTIAPI
TelNum

MAXLEN_EXTEN IN
ICD_OK

do
rc = CccGetEvent(m_usConnectID, ucBuffer, &usSize,
&usGetEventType, 3000);
if(rc == ICD_OK)
{
//Get Event Name
strEvent += "; ";
else
return0;
DWORDdwPara = CCC_REPORT_RESPONSE_EVENT;
(LPVOID) dwPara,
0,
0,
NULL);
UCHARucType = 0;
UCHARucCode = 0;
CccRequestReport( m_usConnectID, ucType, ucCode, "12345456");
01 (2007-12-30)
6-33
TopEng-
CTIAPI
6.26 CccRequestReportEx
ICD_OK CTI
Server CccGetEvent
CccRequestCallOutEx CccRequestReport 1B+D
ICD_OK
CccGetEvent
1.
CccApiInit
2.
3.
4.
5.
CccRequestAnswerEx
6.
CccRequestReportEx
7.
CccGetEvent
USHORT __stdcall CccRequestReportEx (USHORT hCcc, UCHAR ucReportType,

UCHAR ucVoicetype, UCHAR *pucParam, USHORT usSize);
hCcc
CccConnectToServer
IN
ucReportType
IN
ucVoicetype
6-34
enum
CCC_REPORT_VOICE_TYPE
IN
pucParam
IN
usSize
IN
01 (2007-12-30)
TopEng-
CTIAPI
ICD_OK
6.27 CccRequestHold
APC
1.
CccApiInit
2.
3.
4.
5.
CccRequestAnswer
6.
CccRequestHold
USHORT __stdcall
ucFlag);
CccRequestHold ( USHORT hCcc, CHAR * pcIndex, CHAR
hCcc
CccConnectToServer
IN
pcIndex
IN
ucFlag
IN
ICD_OK
UCHAR
ucFlag = 1;//
USHORT usRc = CccRequestHold( m_usConnectID, (CHAR *) &m_ucHoldIdex,
ucFlag);
01 (2007-12-30)
6-35
TopEng-
CTIAPI
CccRequestFetchHoldCccRequestConnectHoldCccRequestTriConf
6.28 CccRequestFetchHold
APC
1.
CccApiInit
2.
3.
4.
5.
CccRequestAnswer
6.
CccRequestHold
7.
CccRequestFetchHold
USHORT __stdcall
ucFlag);
CccRequestFetchHold (USHORT hCcc, UCHAR *pcIndex, UCHAR
hCcc
CccConnectToServer
IN
pcIndex
IN
ucFlag
IN
ICD_OK
6-36
01 (2007-12-30)
TopEng-
CTIAPI
UCHAR
ucFlag = 1;//
USHORT usRc = CccRequestFetchHold( m_usConnectID , (CHAR *)
&m_ucHoldIdex, ucFlag);
CccRquestHoldCccRequestConnectHold
6.29 CccRequestConnectHold
APC 1B+D 1B+D

1.
CccApiInit
2.
3.
4.
5.
CccRequestAnswer
6.
CccRequestConnectHold
USHORT __stdcall
UCHAR ucFlag);
CccRequestConnectHold (USHORT hCcc, UCHAR * pcIndex,
hCcc
CccConnectToServer
IN
pcIndex
IN
ucFlag
IN
l
ICD_OK
01 (2007-12-30)
6-37
TopEng-
CTIAPI
UCHAR
ucFlag = 1;
USHORT usRc = CccRequestConnectHold( m_usConnectID ,
(CHAR *)&m_ucHoldIdex, ucFlag);
CccRequestHold
6.30 CccRequestAppointedCall
1.
CccApiInit
2.
SHORT __stdcall CccRequestAppointedCall(USHORT hCcc, CALLID callID,

SKILLID usSkillID, UCHAR ucSkillType);
hCcc
CccConnectToServer
IN
callID
IN
usSkillID
ucSkillType
PUBLIC_QUEUE IN
ucSkillType
IN
enum SKILLTYPE {
PUBLIC_QUEUE, //
PRIVATE_QUEUE,
//
};
ICD_OK
UCHAR
ucFlag = 1;
USHORT usRc = CccRequestConnectHold( m_usConnectID , (CHAR *)
&m_ucHoldIdex, ucFlag);
6-38
01 (2007-12-30)
TopEng-
CTIAPI
CccRequestHold
6.31 CccSetSupportMediaCall
SHORT __stdcall CccSetSupportMediaCall (USHORT hCcc, USHORT usWorkNo,

USHORT usMediaType,
UCHAR ucSupportFlag);
hCcc
CccConnectToServer
IN
usWorkNo
IN
usMediaType
IN
ucSupportFlag
1IN
ICD_OK
6.32 CccQuerySupportMediaCall
SHORT __stdcall CccQuerySupportMediaCall (USHORT hCcc, USHORT usWorkNo,

USHORT usMediaType,
UCHAR *pucSupportFlag);
01 (2007-12-30)
6-39
TopEng-
CTIAPI
hCcc
CccConnectToServer
IN
usWorkNo
IN
usMediaType
IN
pucSupportFlag
1OUT
ICD_OK
6.33 CccRequestInterceptWithCallID
SHORT __stdcall CccRequestInterceptWithCallID (USHORT hCcc, DEVICE_ID *

pDeviceID ,USHORT usDeskNo, CALLID * pCallID);
hCcc
CccConnectToServer
IN
pCallID
CALLIDIN
pDeviceID
Agent
IN
usDeskNo
IN
ICD_OK
6-40
01 (2007-12-30)
TopEng-
CTIAPI
SHORT __stdcall CccQueryCallInfoEx4((USHORT hCcc, CALLID *pCallID, USHORT

*pusSize,DBCCC_CALL_INFO_EX4 *pdbCallApp);
hCcc
pCallID
callID(IN)
CallID CallID
CALLID_NO_USE
IN
pusSize
pdbCallAp
p
IN/OUT
l
ICD_OK
6.35 CccRequestVerifyMailBox
SHORT __stdcall CccRequestVerifyMailBox()(USHORT

pInfo);
01 (2007-12-30)
hCcc, MAILBOX_INFO *
6-41
TopEng-
CTIAPI
hCcc
pInfo
(IN)
ICD_OK
6-42
01 (2007-12-30)
TopEng-
CTIAPI
7.1 CccRequestTransIvr
7.2 CccRequestTransIvrEx
7.3 CccRequestInternalHelp
7.4 CccRequestInternalHelpEx
7.5 CccRequestInternalHelpEx2
7.6 CccAgentSendDTMF
7.7 CccRequestSuperviseInsert
7.8 CccRequestSuperviseInsertEx
7.9 CccRequestSwitchInsert
7.10 CccRequestSwitchInsertEx
7.11 CccRequestStopSuperviseEx
7.12 CccRequestTriConf
7.13 CccRequestTriConfEx
7.14 CccRequestIntercept
7.15 CccRequestSuperviseTrunk
7.16 CccAgentForceOut
7.17 CccAgentForceOutEx
7.18 CccAgentForceIdle
7.19 CccAgentForceBusy
01 (2007-12-30)
7-1
TopEng-
CTIAPI
7.20 CccDisconnectCall
7.21 CccAgentSwitchInsert
7.22 CccAgentHoldCall
7.23 CccAgentFetchHoldCall
7.24 CccAgentConnectHoldCall
7.25 CccSetMonitorCall
7.26 CccSendEventResponse
7.27 CccRequestRest
7.28 CccRequestRestEx
7.29 CccCancelRest
7.30 CccDirectToIdleAgent/
7.31 CccRequestOpsCallOut OPS
7.32 CccRequestOpsAider OPS
7.33 CccRequestCallShift
7.34 CccPickupCall
7.35 CccRequestForceHold
7.36 CccRequestForceFetchHold
7.37 CccSinglePhoneRequestSuperviseInsert/
7.38 CccSinglePhoneRequestStopSupervise/
7.39 CccSinglePhoneRequestSwitchInsert
7.40 CccRequestReleaseACall
7.41 CccRequestCallOutWithDetect
7.42 CccRequestPowerOutboundEx3
7-2
01 (2007-12-30)
TopEng-
CTIAPI
7.1 CccRequestTransIvr
1B 1D PC PHONE
1.
CccApiInit
2.
3.
4.
5.
CccRequestAnswer
6.
CccRequestTransIvr
USHORT __stdcall
CccRequestTransIvr (USHORT hCcc , CHAR*
pIvrCode );
hCcc
CccConnectToServer
IN
pIvrCode
IVR IN
ICD_OK
USHORT
usRc = CccRequestTransferIvr(m_usConnectID, "168113");
7.2 CccRequestTransIvrEx
IVR
CccRequestTransIvrEx CccRequestTransIvr
CccRequestTransIvrEx 1B 1D
PC PHONE
01 (2007-12-30)
7-3
TopEng-
CTIAPI
1.
CccApiInit
2.
3.
4.
5.
CccRequestTransIvrEx
USHORT __stdcall CccRequestTransIvrEx(USHORT hCcc, CALLID &callID,

ADDRESSID *paddrAccessCode);
hCcc
CccConnectToServer
IN
callID
IN
paddrAccessCode
IVR IN
ICD_OK
7.3 CccRequestInternalHelp
ICD_OK
CccGetEvent
CCC_INTERNAL_HELP_RESPONSE_EVENT
ICD_OK
CccGetEvent
7-4
1.
CccApiInit
2.
3.
4.
01 (2007-12-30)
TopEng-
CTIAPI
5.
CccRequestInternalHelp
6.
CccGetEvent
USHORT __stdcall CccRequesInternalHelp (USHORT hCcc, USHORT usDeskNo,

USHORT usWorkNo, UCHAR ucMode);
hCcc
CccConnectToServer
IN
usDeskNo
ICD 1000
usWorkNo
IN
ucMode
BY_DIRECT(1)
BY_CONFERENCE(2)
ICD_OK

do
{usSize = 32767;//Buffer Size
3000);
if(rc == ICD_OK)
{// Success to Receive a Event Get Event Name
strEvent += "; ";
else
01 (2007-12-30)
7-5
TopEng-
CTIAPI
return0;
DWORDdwPara = CCC_INTERNAL_HELP_RESPONSE_EVENT;
(LPVOID) dwPara,
0,
0,
NULL);
USHORTusRc = CccRequestInternalHelp(m_usConnectID, 1000, 3029, 1);
CccRequestHoldCccRequestTriConf
7.4 CccRequestInternalHelpEx
ICD_OK CTI
Server
CccGetEvent
CCC_INTERNAL_HELP_RESPONSE_EVENT_EX
ICD_OK
CccGetEvent
1.
CccApiInit
2.
3.
4.
5.
CccRequestInternalHelpEx
6.
CccGetEvent
USHORT __stdcall CccRequesInternalHelpEx (USHORT hCcc, CALLID &callID,

USHORT usWorkNo, UCHAR ucMode, CALLID *pCallID);
7-6
hCcc
CccConnectToServer
IN
01 (2007-12-30)
TopEng-
CTIAPI
callID
IN
usWorkNo
IN
ucMode
BY_DIRECT(1)
BY_CONFERENCE(2)
pCallID
OUT
ICD_OK

CstringstrEvent = "Receive Event";
do
rc = CccGetEvent(m_usConnectID, ucBuffer, &usSize,
&usGetEventType, 3000);
if(rc == ICD_OK)
{
//Get Event Name
strEvent += "; ";
else
return0;
DWORDdwPara =CCC_INTERNAL_HELP_RESPONSE_EVENT_EX;
(LPVOID) dwPara,
0,
0,
NULL);
CALLID callId; //
CALLID rcallId; //
01 (2007-12-30)
7-7
TopEng-
CTIAPI
USHORTusRc = CccRequestInternalHelpEx(m_usConnectID, callId, 1, 1,

&rcallId);
7.5 CccRequestInternalHelpEx2
1.
CccApiInit
2.
3.
CTIServer
SHORT __stdcall CccRequestInternalHelpEx2(USHORT hCcc, CALLID *pCallID,

DEVICE_ID *pDeviceID, UCHAR ucMode, CALLID *pInterCallID)
hCcc
CccConnectToServer
IN
pcallID
IN
pDeviceID
QueueType
(agentType)
QueueType AgentType
IN/OUT
ucMode
pInterCallID
BY_DIRECT(1)
BY_CONFERENCE(2)
CALLIDIN/
OUT
ICD_OK
7-8
01 (2007-12-30)
TopEng-
CTIAPI
7.6 CccAgentSendDTMF
1.
CccApiInit
2.
3.
4.
USHORT __stdcall CccAgentSendDTMF( USHORT hCcc,CHAR pDTMFDigits

[MAXLEN_EXTEN +1]);
hCcc
CccConnectToServer
IN
pDTMFDigits
212
212IN
ICD_OK
7.7 CccRequestSuperviseInsert
1.
CccApiInit
2.
3.
4.
CccRequestSuperviseInsert
01 (2007-12-30)
7-9
TopEng-
CTIAPI
USHORT __stdcall CccRequestSuperviseInsert (USHORT hCcc, USHORT

usDeskno USHORT usWorkNo, UCHAR ucMode);
hCcc
CccConnectToServer
IN
usDeskno
IN
usWorkNo
IN
ucMode
IN
enum SUPERVISE_INSERT_CAUSE {
SUPERVISE = 0,
//
INSERT = 1,
//
};
UCHARucFlag = 1;//
USHORTusAgentNo = 4;
USHORT usRc = CccRequestSuperviseInsert(m_usConnectID, 1000, usAgentNo,
ucFlag);
CccRequestSwitchInsert
7.8 CccRequestSuperviseInsertEx
1.
CccApiInit
2.
3.
4.
CccRequestSuperviseInsertEx
USHORT __stdcall CccRequestSuperviseInsertEx (USHORT hCcc,USHORT

usWorkNo, UCHAR ucMode, USHORT usMediaType);
7-10
01 (2007-12-30)
TopEng-
CTIAPI
hCcc
CccConnectToServer
IN
usWorkNo
IN
ucMode
IN
SUPERVISE = 0,
//
INSERT = 1,
//
};
usMediaType
IN
ICD_OK
UCHARucFlag = 1;//
USHORTusAgentNo = 4;
USHORT usRc = CccRequestSuperviseInsertEx(m_usConnectID, usAgentNo,
ucFlag, MEDIA_TYPE_CHAT);
7.9 CccRequestSwitchInsert
1.
CccApiInit
2.
3.
4.
5.
USHORT __stdcall
01 (2007-12-30)
CccRequestSwitchInsert (USHORT hCcc);
7-11
TopEng-
CTIAPI
hCcc
CccConnectToServer
IN
ICD_OK
7.10 CccRequestSwitchInsertEx
1.
CccApiInit
2.
3.
4.
CccRequestSwitchInsertEx
USHORT __stdcall CccRequestSwitchInsertEx (USHORT hCcc, USHORT usWorkNo,

USHORT usMediaType);
hCcc
CccConnectToServer
IN
usWorkNo
IN
usMediaType
IN
ICD_OK
7-12
01 (2007-12-30)
TopEng-
CTIAPI
7.11 CccRequestStopSuperviseEx
1.
CccApiInit
2.
3.
4.
CccRequestStopSuperviseEx
USHORT __stdcall CccRequestStopSuperviseEx (USHORT hCcc,USHORT usWorkNo,

USHORT usMediaType);
hCcc
usWorkNo
IN
usMediaType
IN
ICD_OK
7.12 CccRequestTriConf
CccRequestTriConf 1B+D
01 (2007-12-30)
7-13
TopEng-
CTIAPI
1.
CccApiInit
2.
3.
4.
5.
CccRequestAnswer
6.
CccRequestHold
7.
8.
CccRequestAnswer
9.
CccRequestTriConf
USHORT __stdcall
ucFlag);
CccRequestTriConf (USHORT hCcc, UCHAR *pcIndex, UCHAR
hCcc
CccConnectToServer
IN
pcIndex
IN
ucFlag
IN
ICD_OK
UCHARucFlag = 1;//
USHORT usRc = CccRequestTriConf( m_usConnectID , (CHAR *)
&m_ucHoldIdex,
ucFlag);
CccRequestHold
7.13 CccRequestTriConfEx
7-14
01 (2007-12-30)
TopEng-
CTIAPI
CccRequestTriConfEx CccRequestTriConf
1.
CccApiInit
2.
3.
4.
5.
CccRequestAnswerEx
6.
CccRequestHold
7.
8.
CccRequestAnswerEx
9.
CccRequestTriConfEx
USHORT __stdcall CccRequestTriConfEx (USHORT hCcc, CALLID &holdCallId,

CALLID &talkCallId, CALLID *pNewCallId);
hCcc
holdCallId
IN
talkCallId
IN
pNewCallId
OUT
ICD_OK
CALLID holdCallId,//
talkCallId, //
newCallId;//
USHORT usRc = CccRequestTriConfEx ( m_usConnectID, holdCallId,
talkCallId, &newCallId);
CccRequestHold
01 (2007-12-30)
7-15
TopEng-
CTIAPI
7.14 CccRequestIntercept
APC 1B+D 1B+D

1.
CccApiInit
2.
3.
4.
5.
CccRequestIntercept
6.
CccGetEvent
USHORT __stdcall CccRequestIntercept (USHORT hCcc, DEVICE_ID *pDeviceID,

USHORT usDeskno);
hCcc
pDeviceID
Agent IN
usDeskno
IN
ICD_OK
DEVICE_IDDestID;
DestID.usDeviceNo = usAgentNo;//usAgentNo
USHORT usRc = CccRequestIntercept( m_usConnectID, &DestID, 1000);
7-16
01 (2007-12-30)
TopEng-
CTIAPI
7.15 CccRequestSuperviseTrunk
CccRequestRelease
APC 1B+D 1B+D

1.
CccApiInit
2.
3.
USHORT __stdcall CccRequestSuperviseTrunk(USHORT hCcc, UCHAR ucMid.

USHORT usTrunk);
hCcc
ucMid
IN
usTrunk
IN
ICD_OK
7.16 CccAgentForceOut
01 (2007-12-30)
7-17
TopEng-
CTIAPI
1.
CccApiInit
2.
3.
USHORT __stdcall CccAgentForceOut(USHORT hCcc, USHORT usWorkNo, USHORT

usDeskNo)
hCcc
usWorkNo
IN
usDeskno
ICD 1000
ICD_OK
CccAgentForceIdle
7.17 CccAgentForceOutEx
7-18
01 (2007-12-30)
TopEng-
CTIAPI
1.
CccApiInit
2.
3.
4.
CccAgentForceOutEx
USHORT __stdcall CccAgentForceOutEx (USHORT hCcc,USHORT usWorkNo, UCHAR

ucMediaServer)
hCcc
usWorkNo
IN
ucMediaServer
0xFF
IN
CccAgentForceIdle
7.18 CccAgentForceIdle
APC
1.
CccApiInit
2.
3.
USHORT __stdcall CccAgentForceIdle(USHORT hCcc, USHORT usWorkNo, USHORT

usDeskno)
01 (2007-12-30)
7-19
TopEng-
CTIAPI
hCcc
usWorkNo
IN
usDeskno
IN
ICD_OK
CccAgentForceBusy
7.19 CccAgentForceBusy
APC
1.
CccApiInit
2.
3.
USHORT __stdcall CccAgentForceBusy(USHORT hCcc, USHORT WorkNo, USHORT

usDeskno)
7-20
hCcc
usWorkNo
IN
usDeskno
IN
01 (2007-12-30)
TopEng-
CTIAPI
ICD_OK
CccAgentForceIdle
7.20 CccDisconnectCall
1.
CccApiInit
2.
3.
SHORT __stdcall
CccDisconnectCall( USHORT hCcc ,
CALLID *pCallID);
hCcc
pCallID
IN
ICD_OK
CccMonitorCall
7.21 CccAgentSwitchInsert
01 (2007-12-30)
7-21
TopEng-
CTIAPI
1.
CccApiInit
2.
3.
4.
5.
CccRequestAnswer
6.
CccMonitorCall
7.
CccAgentSwitchInsert
USHORT __stdcall
CccAgentSwitchInsert( USHORT hCcc, CALLID* pCallID);
hCcc
pCallID
IN
ICD_OK
7.22 CccAgentHoldCall
CccRequestHold CccRequestHold
CccAgentHoldCall
7-22
1.
CccApiInit
2.
3.
4.
5.
CccRequestAnswer
6.
CccQueryCallIDOnAgent CallID
7.
CccAgentHoldCall
01 (2007-12-30)
TopEng-
CTIAPI
USHORT __stdcall
CccAgentHoldCall ( USHORT hCcc, CALLID *pCallID);
hCcc
pCallID
IN
ICD_OK
CccRequestHoldCccAgenttFetchHoldCall
7.23 CccAgentFetchHoldCall
CccRequestFetchHold
CccAgentFetchHoldCall
CccRequestFetchHold
1.
CccApiInit
2.
3.
4.
5.
CccRequestAnswer
6.
7.
CccAgentHoldCall
8.
CccAgentFetchHoldCall
USHORT __stdcall CccAgentFetchHoldCall (USHORT hCcc, CALLID *pCallID);
01 (2007-12-30)
7-23
TopEng-
CTIAPI
hCcc
pCallID
IN
ICD_OK
CccAgentHoldCallCccRequestFetchHold
7.24 CccAgentConnectHoldCall
CccRequestConnectHold
1.
CccApiInit
2.
3.
4.
5.
CccRequestAnswer
6.
7.
CccAgentHoldCall
8.
9.
CccRequestAnswer
10. CccAgentConnectHoldCall
USHORT __stdcall
CccAgentConnectHoldCall (USHORT hCcc, CALLID *pCallID);
7-24
hCcc
01 (2007-12-30)
TopEng-
CTIAPI
pCallID
IN
ICD_OK
CccAgentHoldCallCccRequestConnectHold
7.25 CccSetMonitorCall
PRE_DISCONNECT_EVENT
USER_DISCONNECT_EVENT PRE_ROUTE _EVENT API
CccSendEventResponse
1.
CccApiInit
2.
3.
4.
5.
CccRequestAnswer
6.
CccSetMonitorCall
USHORT __stdcall CccSetMonitorCall( USHORT hCcc, CALLID* pCallID, USHORT

usWorkNo, USHORT usFlag );
hCcc
pCallID
IN
usWorkNo
IN
usFlag
IN
01 (2007-12-30)
7-25
TopEng-
CTIAPI
ICD_OK
USHORT usFlag = 1;
USHORT CccSetMonitorCall(m_usConnectID, &m_CallID, m_usAgentNo, usFlag);
CccAgentConnectHoldCall
7.26 CccSendEventResponse
CCC_PRE_ROUTE_EVENTCCC_PRE_DISCONNECT_EVENT
CCC_USER_DISCONNECT_EVENT CCS
CCC_GET_CCC_MONITOR_INFO_EVEN
CCC_RESET_CCC_MONITOR_INFO_EVENT UIS
1.
CccApiInit
2.
USHORT __stdcall CccSendEventResponse(USHORT hCcc, EVENT_ RESPONSE_ID*

pID, USHORT usEventType, USHORT usParamSize, char* pParamData );
hCcc
pID
ID
IN
usEventType
IN
usParamSize
IN
pParamData
IN
ICD_OK
7-26
01 (2007-12-30)
TopEng-
CTIAPI
// CCS
struct EVENT_RESPONSE_ID
UCHAR
ucReceiveTaskCount;
USHORT
usReceiveTaskDsn;
};
USHORTusRc = CccSendEventResponse(m_usConnectID, pEventID,
CCC_PRE_DISCONNECT_EVENT, sizeof(Event_Response_Struct),
&EventResponse );
7.27 CccRequestRest
CCC_AGENT_REST_START_EVENT
CCC_AGENT_REST_TIMEOUT_EVENT
1.
CccApiInit
2.
3.
USHORT __stdcall CccRequestRest(USHORT hCcc, ULONG ulTime);
hCcc
ulTime
IN
ICD_OK
USHORT rc = CccRequestRest (m_usConnectID, 180);
01 (2007-12-30)
7-27
TopEng-
CTIAPI
CccCancelRest
7.28 CccRequestRestEx
1.
CccApiInit
2.
3.
SHORT __stdcall CccRequestRestEx (USHORT hCcc, ULONG Time, USHORT

usWorkNo, USHORT usCause);
hCcc
Time
IN
usWorkNo
IN
usCause
IN
ICD_OK
USHORT rc = CccRequestRestEx (m_usConnectID, 180,103,0);
CccRequestRest
7-28
01 (2007-12-30)
TopEng-
CTIAPI
7.29 CccCancelRest
CccRequestIdle
1.
CccApiInit
2.
3.
4.
CccRequestRest
USHORT __stdcall CccCancelRest(USHORT hCcc);
hCcc
ICD_OK
USHORT rc = CccCancelRest (m_usConnectID);
CccRequestRest
7.30 CccDirectToIdleAgent/
/
01 (2007-12-30)
7-29
TopEng-
CTIAPI
1.
CccApiInit
2.
3.
SHORT__stdcall CccDirectToIdleAgent(USHORT hCcc,CALLID *pCallID,

DEVICE_ID *pDevice, UCHAR ucMode);
hCcc
pCallID
IN
pDevice
IN
ucMode
IN
l
ICD_OK
7.31 CccRequestOpsCallOut OPS
OPS
1.
CccApiInit
2.
3.
SHORT __stdcall CccRequestOpsCallOut(USHORT hCcc, UCHAR ucLanguage, const

CHAR *pszCode,const CHAR *pszInnExtra, UCHAR ucRequestType, const CHAR
*pszAgentExtra);
7-30
01 (2007-12-30)
TopEng-
CTIAPI
hCcc
ucLanguage
OPS_LANGUAGE_TYPEIN
pszCode
0 3 IN
pszInnExtra
09IN
ucRequestType
enum OPS_CALL_OUT_AGENT_ TYPE

IN
pszAgentExtra
IN
ICD_OK
CccRequestOpsAider
7.32 CccRequestOpsAider OPS
OPS
1.
CccApiInit
2.
3.
SHORT __stdcall CccRequestOpsAider(USHORT hCcc, CALLID callId);
hCcc
callId
IN
01 (2007-12-30)
7-31
TopEng-
CTIAPI
ICD_OK
CccRequestOpsCallOut
7.33 CccRequestCallShift
1.
CccApiInit
2.
3.
CccLogon CccLogonEx UIS
4.
SHORT __stdcall CccRequestCallShift(USHORT hCcc, LPCALLID pCallID, int

iOffset);
hCcc
pCallID
IN
iOffset
IN
l
ICD_OK
7.34 CccPickupCall
7-32
01 (2007-12-30)
TopEng-
CTIAPI
1.
CccApiInit
2.
3.
SHORT __stdcall CccPickupCall(USHORT hCcc, CALLID *pCallId);
hCcc
pCallID
IN
ICD_OK
7.35 CccRequestForceHold
1.
2.
3.
CccRequestForceHold
SHORT __stdcall CccRequestForceHold(USHORT hCcc, USHORT usAgentNo,CALLID

&callId);
hCcc
IN
usAgentNo
IN
01 (2007-12-30)
7-33
TopEng-
CTIAPI
callId
IN/OUT
l
callId
CALLID
ICD_OK
7.36 CccRequestForceFetchHold
1.
2.
3.
CccRequestForceFetchHold
4.
SHORT __stdcall CccRequestForceFetchHold(USHORT hCcc, USHORT

usAgentNo,CALLID &callId);
hCcc
IN
usAgentNo
IN
callId
CALLIDIN
CccRequestForceHold callId
ICD_OK
7-34
01 (2007-12-30)
TopEng-
CTIAPI
7.37 CccSinglePhoneRequestSuperviseInsert
/
1.
CccApiInit
2.
SHORT __stdcall CccSinglePhoneRequestSuperviseInsert(USHORT hCcc,USHORT

usVdnID, USHORT usQcWorkNo, USHORT usWorkNo, UCHAR ucMode, USHORT
usMediaType, CALLID *pCallID);
hCcc
usVdnID
IN
usQcWorkNo
IN
usWorkNo
IN
ucMode
IN
SUPERVISE = 0,
//
INSERT = 1,
//
};
usMediaType
IN
pCallID
IN
ICD_OK
01 (2007-12-30)
7-35
TopEng-
CTIAPI
7.38 CccSinglePhoneRequestStopSupervise
/
1.
CccApiInit
2.
3.
SHORT __stdcall CccSinglePhoneRequestStopSupervise(USHORT hCcc, USHORT

usVdnID, USHORT usQcWorkNo, USHORT usWorkNo, USHORT usMediaType, CALLID
*pCallID);
hCcc
usVdnID
IN
usQcWorkNo
IN
usWorkNo
IN
usMediaType
IN
pCallID
IN
ICD_OK
7.39 CccSinglePhoneRequestSwitchInsert
7-36
01 (2007-12-30)
TopEng-
CTIAPI
1.
CccApiInit
2.
3.
SHORT __stdcall CccSinglePhoneRequestSwitchInsert(USHORT hCcc, USHORT

usVdnID, USHORT usQcWorkNo, USHORT usWorkNo, USHORT usMediaType, CALLID
*pCallID);
hCcc
usVdnID
IN
usQcWorkNo
IN
usWorkNo
IN
usMediaType
IN
pCallID
IN
ICD_OK
7.40 CccRequestReleaseACall
1.
CccApiInit
2.
3.
4.
CccRequestAnswer
USHORT
01 (2007-12-30)
__stdcall
CccRequestReleaseACall (USHORT hCcc, CALLID *callId);
7-37
TopEng-
CTIAPI
hCcc
callId
IN
ICD_OK
7.41 CccRequestCallOutWithDetect
CccRequestCallOutEx2
ICD_OK
CTI Server CccGetEvent
1.
CccApiInit
2.
3.
short __stdcall CccRequestCallOutWithDetect(USHORT hCcc, USHORT

usMediaType, ADDRESSID &caller, ADDRESSID &called, ADDRESSID &pilot,
UCHAR ucMode, SKILLID usSkillId, USHORT *pusDataLen, CHAR *pData, CALLID
*pCallId, UCHAR ucDetectFlag);
7-38
hCcc
usMediaType
IN
caller
ADDRESSIDIN
called
ADDRESSIDIN
pPilot
PRI IN
01 (2007-12-30)
TopEng-
CTIAPI
ucMode
CCC_CALL_OUT_MODEIN
enum CCC_CALL_OUT_MODE
{
NORMAL_CALL_OUT, //
FORCE_INSERT_CALL_OUT, //
PRI_CALL_OUT, //PRI
OPS_INCALL_OUT = 101, //OPS
OPS_PASSCALL_OUT = 102, //OPS
OPS_TEL_CALL_OUT = 103, //OPS
};
usSkillId
0xffff IN
pusDataLen
IN
pData
IN
pCallId
OUT
ucDetectFlag
IN
enum CALL_OUT_DETECT_FLAG
{
NO_DETECT = 0 , //
DETECT_BEFORE = 1, //
DETECT_AFTER
= 2, //
};
ICD_OK
1.
CccApiInit
2.
USHORT __stdcall CccRequestPowerOutboundEx3 (USHORT hCcc, ULONG

ulTaskID,POWER_OUTBOUND_STRUCT_EX3 *pOutbound);
01 (2007-12-30)
7-39
TopEng-
CTIAPI
hCcc
ulTaskID
IN
pOutbound
IN
ICD_OK
7-40
01 (2007-12-30)
TopEng-
CTIAPI
8.1 CccAgentRequireRecord
8.2 CccAgentRequireRecordEx
8.3 CccAgentStopRecord
8.4 CccAgentPauseRecordEx
8.5 CccAgentResumeRecordEx
8.6 CccAgentStartPlayFile
8.7 CccAgentStartPlayEx
8.8 CccAgentStartPlayFileEx2-
8.9 CccAgentStopPlayFile
8.10 CccAgentForeFastPlay
8.11 CccAgentBackFastPlay
8.12 CccAgentPausePlay
8.13 CccAgentContinuePlay
8.14 CccAgentPlayRelocation
8.15 CccAdjustVolume
8.16 CccAgentSetAutoSelfRecord
8.17 CccQueryAgentSelfRecordFileName
8.18 CccAgentSetSelfRecordInfo
8.19 CccAgentRequireRecordEx2
01 (2007-12-30)
8-1
TopEng-
CTIAPI
8.1 CccAgentRequireRecord
CccSetEventMonitor CCC_AGENT_RECORD_EVENT
CccGetEvent
ICD_OK
CccGetEvent
1.
CccApiInit
2.
3.
4.
CccSetEventMonitor
5.
CccAgentRequireRecord
6.
CccGetEvent
USHORT __stdcall CccAgentRequireRecord (USHORT hCcc , UCHAR

ucRecordMode, CHAR *pcFileName , ULONG* plTask )
hCcc
ucRecordMode
IN
l
pcFileName
IN
plTask
CccAgentStopRecordOUT
ICD_OK
8-2
01 (2007-12-30)
TopEng-
CTIAPI
UINT RecieveRecordEvent(LPVOID lpParam)

CDemo *pDemo=(CDemo *)lpParam;
UCHAR buf[20*1024+100];
SHORT usEventType;
USHORT
MsgLen=20*1024+100;
DBCCC_RECPLAY_RES *pDBCCCResMsg;
DEVICE_ID DeviceID;
DeviceID.ucDeviceType=AgentType;
DeviceID.usDeviceNo=pDemo->m_usAgentNo;
Cstring strInfo;
USHORT ret =CccSetEventMonitor ( pDemo->m_usConnectID,
CCC_AGENT_RECORD_EVENT , &DeviceID, TRUE);
if (ret)
CStringstrErrorInfo;
strErrorInfo.Format(", %d", ret);
AfxMessageBox(strErrorInfo, MB_OK);
CccSetEventMonitor ( pDemo->m_usConnectID,CCC_AGENT_RECORD_EVENT ,
&DeviceID,FALSE);
AfxEndThread(0);
return 0;
USHORT usResult;
UCHAR ucCause;
while (1)
{
MsgLen=20*1024+100;
if ((ret = CccGetEvent(pDemo->m_usConnectID,buf,&MsgLen,
&usEventType,10000) ) == ICD_OK)
pDBCCCResMsg = (DBCCC_RECPLAY_RES *)buf;
MsgLen = pDBCCCResMsg->usSize;
if (usEventType == CCC_AGENT_RECORD_EVENT)
usResult = pDBCCCResMsg->usResult;
ucCause = pDBCCCResMsg->ucCause;
strInfo.Format("Recieve a CCC_AGENT_RECORD_EVENT! Result = %s, %d",
usResult? "" "" ,ucCause);
AfxMessageBox(strInfo, MB_OK);
break;
}//while
CccSetEventMonitor(pDemo->m_usConnectID,CCC_AGENT_RECORD_EVENT,
&DeviceID,FALSE);
AfxEndThread(0);
return 0;
CWinThread*hThreadEvent = AfxBeginThread(RecieveRecordEvent,
(LPVOID) this,
0,
0,
NULL);
CStringcFileName ="9806122133";
rc=CccAgentRequireRecord(m_usConnectID,m_RecordMode,cFileName,
&m_RecordTaskNo);
CccAgentStopRecordCccGetEvent
01 (2007-12-30)
8-3
TopEng-
CTIAPI
8.2 CccAgentRequireRecordEx
CccSetEventMonitor CCC_AGENT_RECORD_EVENT
CccGetEvent
ICD_OK
CccGetEvent
1.
CccApiInit
2.
3.
4.
CccSetEventMonitor
5.
CccAgentRequireRecordEx
6.
CccGetEvent
USHORT __stdcall CccAgentRequireRecordEx (USHORT hCcc , UCHAR

ucRecordMode, CHAR *pcStorage, USHORT usMediaType, ULONG* plTask)
hCcc
ucRecordMode
IN
0
pcStorage
IN
usMediaType
0xFFFF IN
plTask
8-4
CccAgentStopRecord
OUT
01 (2007-12-30)
TopEng-
CTIAPI
ICD_OK
8.3 CccAgentStopRecord
1.
CccApiInit
2.
3.
4.
SHORT __stdcall
CccAgentStopRecord (USHORT hCcc, ULONG ulTaskID );
hCcc
ulTaskID
CccAgentRequirRecord IN
ICD_OK
8.4 CccAgentPauseRecordEx
01 (2007-12-30)
8-5
TopEng-
CTIAPI
1.
CccApiInit
2.
3.
4.
USHORT __stdcall
CccAgentPauseRecordEx (USHORT hCcc,ULONG ulTaskID);
hCcc
ulTaskID
CccAgentRequirRecordEx IN
ICD_OK
USHORTusRc=CccAgentRequireRecordEx(m_usConnectID, m_RecordTaskNo);
8.5 CccAgentResumeRecordEx
CccAgentPauseRecordEx
1.
CccApiInit
2.
3.
4.
5.
CccAgentPauseRecordEx
USHORT __stdcall
8-6
CccAgentResumeRecordEx (USHORT hCcc,
ULONG ulTaskID );
01 (2007-12-30)
TopEng-
CTIAPI
hCcc
ulTaskID
CccAgentRequirRecordEx IN
ICD_OK
USHORTusRc=CccAgentResumeRecordEx(m_usConnectID, m_RecordTaskNo);
8.6 CccAgentStartPlayFile
CccSetEventMonitor CCC_AGENT_PLAY_EVENT
CccGetEvent
ICD_OK
CccGetEvent
1.
CccApiInit
2.
3.
4.
CccSetEventMonitor
5.
CccAgentStartPlayFile
6.
CccGetEvent
USHORT__stdcall CccAgentStartPlayFile (USHORT hCcc , USHORT

usRecordFileWorkNo, CHAR pcFileName[MAX_FILENAME_LEN], ULONG ulPosition,
UCHAR ucMode, ULONG* pTask );
01 (2007-12-30)
8-7
TopEng-
CTIAPI
hCcc
usRecordFileWorkN
o
IN
pcFileName
IN
ulPosition
IN
ucMode
IN0 123
pTask
CccAgentStopPlayFileOUT
ICD_OK
UINT RecievePlayEvent(LPVOID lpParam)

UCHAR buf[20*1024+100];
SHORT usEventType;
USHORT
MsgLen=20*1024+100;
DEVICE_ID DeviceID;
CStringstrInfo;
CCC_AGENT_PLAY_EVENT , &DeviceID, TRUE);
if (ret)
CccSetEventMonitor ( pDemo->m_usConnectID,CCC_AGENT_PLAY_EVENT ,
&DeviceID,FALSE);
AfxEndThread(0);
return 0;
USHORT usResult;
UCHAR ucCause;
while (1)
{
MsgLen=20*1024+100;
if((ret=CccGetEvent(pDemo->m_usConnectID,buf,&MsgLen, &usEventType,
10000) ) == ICD_OK)
if (usEventType == CCC_AGENT_PLAY_EVENT)
strInfo.Format("Recieve a CCC_AGENT_PLAY_EVENT! Result = %s, %d",
8-8
01 (2007-12-30)
TopEng-
CTIAPI

break;
}//while
CccSetEventMonitor(pDemo->m_usConnectID,CCC_AGENT_PLAY_EVENT ,
&DeviceID,FALSE);
AfxEndThread(0);
return 0;
CWinThread*hThreadEvent = AfxBeginThread(RecievePlayEvent,
(LPVOID) this,
0,
0,
NULL);
USHORT usRecordFileWorkNo=m_usAgentNo;
LPTSTR cFileName[50];
strcpy(cFileName ,m_csRecFileName);
rc = CccAgentStartPlayFile(m_usConnectID, usRecordFileWorkNo, cFileName,
0, 1, &m_PlayTaskNo);
CccGetEventCccAgentStopPlayFile
8.7 CccAgentStartPlayEx
CccGetEvent
ICD_OK
CccGetEvent
1.
CccApiInit
2.
3.
4.
CccSetEventMonitor
5.
CccAgentStartPlayEx
6.
CccGetEvent
USHORT __stdcall CccAgentStartPlayFileEx (USHORT hCcc , USHORT

usRecordFileWorkNo, CHAR pcStorage[MAX_FILENAME_LEN], ULONG ulPosition,
UCHAR ucMode, ULONG* pTask ,USHORT usMediaType);
01 (2007-12-30)
8-9
TopEng-
CTIAPI
hCcc
usRecordFileWork
No
IN
pcStorage
IN
ulPosition
IN
ucMode
IN0 123
pTask
usMediaType
CccAgentStopPlayEx
OUT
0xFFFF IN
ICD_OK

CDemo *pDemo = (CDemo *)lpParam;
UCHAR buf[20*1024+100];
SHORT usEventType;
USHORT
MsgLen=20*1024+100;
DEVICE_ID DeviceID;
CStringstrInfo;
CCC_AGENT_PLAY_EX_EVENT , &DeviceID, TRUE);
if (ret)
CccSetEventMonitor ( pDemo->m_usConnectID,CCC_AGENT_PLAY_EX_EVENT ,
&DeviceID,FALSE);
AfxEndThread(0);
return 0;
USHORT usResult;
UCHAR ucCause;
while (1)
{
MsgLen=20*1024+100;
10000) ) == ICD_OK)
if (usEventType == CCC_AGENT_PLAY_EX_EVENT)
8-10
01 (2007-12-30)
TopEng-
CTIAPI
strInfo.Format("Recieve a CCC_AGENT_PLAY_EX_EVENT! Result = %s, %d",
usResult? "":"" ,ucCause);
break;
}//while
CccSetEventMonitor(pDemo->m_usConnectID,CCC_AGENT_PLAY_EX_EVENT ,
&DeviceID,FALSE);
AfxEndThread(0);
return 0;
(LPVOID) this,
0,
0,
NULL);
LPTSTR cFileName[50]
rc = CccAgentStartPlayEx(m_usConnectID,usRecordFileWorkNo,cFileName,
STORAGE_TYPE_FILE, 0, 1, &m_PlayTaskNo, 0xFFFF);
CccGetEventCccAgentStopPlayFile
8.8 CccAgentStartPlayFileEx2-
CccGetEvent
ICD_OK
CccGetEvent
1.
CccApiInit
2.
3.
4.
CccSetEventMonitor
5.
CccAgentStartPlayFileEx2
6.
CccGetEvent
SHORT __stdcall CccAgentStartPlayFileEx2 (USHORT hCcc , USHORT

usRecordFileWorkNo , char *pcFileName ,ULONG ulPosition ,UCHAR ucMode,
PLAY_MODE ucPlayMode,ULONG* pTask, USHORT usMediaType);
01 (2007-12-30)
8-11
TopEng-
CTIAPI
hCcc
usRecordFileWorkNo
IN
pcFileName
IN
ulPosition
IN
ucMode
IN0 123
ucPlayMode
IN
l
enum PLAY_MODE
{
PM_NORMAL,//
PM_OUTER, //
};
pTask
usMediaType
CccAgentStopPlayFileOUT
0xFFFF
IN
ICD_OK

UCHAR buf[20*1024+100];
SHORT usEventType;
USHORT
MsgLen=20*1024+100;
DEVICE_ID DeviceID;
CStringstrInfo;
CCC_AGENT_PLAY_EVENT , &DeviceID, TRUE);
if (ret)
CccSetEventMonitor ( pDemo->m_usConnectID,CCC_AGENT_PLAY_EVENT ,
&DeviceID,FALSE);
8-12
01 (2007-12-30)
TopEng-
CTIAPI
AfxEndThread(0);
return 0;
USHORT usResult;
UCHAR ucCause;
while (1)
{
MsgLen=20*1024+100;
10000) ) == ICD_OK)
if (usEventType == CCC_AGENT_PLAY_EVENT)
strInfo.Format("Recieve a CCC_AGENT_PLAY_EVENT! Result = %s, %d",
break;
}//while
CccSetEventMonitor(pDemo->m_usConnectID,CCC_AGENT_PLAY_EVENT ,
&DeviceID,FALSE);
AfxEndThread(0);
return 0;
(LPVOID) this,
0,
0,
NULL);
LPTSTR cFileName[50];
rc = CccAgentStartPlayFileEx2 (m_usConnectID, usRecordFileWorkNo,
cFileName,0, 1, 1, &m_PlayTaskNo,0);
CccGetEventCccAgentStopPlayFileCccAgentStartPlayFile
8.9 CccAgentStopPlayFile
1.
CccApiInit
2.
3.
4.
USHORT __stdcall
01 (2007-12-30)
CccAgentStopPlayFile (USHORT hCcc ,
ULONG Task );
8-13
TopEng-
CTIAPI
hCcc
Task
CccAgentStartPlayFile IN
ICD_OK
USHORT
usRc = CccAgentStopPlayFile(m_usConnectID,m_PlayTaskNo);
8.10 CccAgentForeFastPlay
1.
CccApiInit
2.
3.
4.
USHORT __stdcall
fore_len);
CccAgentForeFastPlay (USHORT hCcc , ULONG Task , USHORT
8-14
hCcc
Task
fore_len
IN
01 (2007-12-30)
TopEng-
CTIAPI
ICD_OK
USHORT fore_len = 5;
USHORT usRc = CccAgentForeFastPlay (m_usConnectID,m_PlayTaskNo,
fore_len);
CccAgentBackFastPlay
8.11 CccAgentBackFastPlay
1.
CccApiInit
2.
3.
4.
USHORT __stdcall
back_len );
CccAgentBackFastPlay (USHORT hCcc , ULONG Task,USHORT
hCcc
Task
back_len
IN
ICD_OK
USHORT back_len = 5;
USHORT usRc = CccAgentBackFastPlay (m_usConnectID,m_PlayTaskNo,
back_len);
01 (2007-12-30)
8-15
TopEng-
CTIAPI
CccAgentForeFastPlay
8.12 CccAgentPausePlay
1.
CccApiInit
2.
3.
4.
USHORT __stdcall
CccAgentPausePlay (USHORT hCcc ,
ULONG ulTask );
hCcc
ulTask
ICD_OK
CccAgentStartPlayFileCccAgentContinuePlay
8.13 CccAgentContinuePlay
8-16
1.
CccApiInit
2.
01 (2007-12-30)
TopEng-
CTIAPI
3.
4.
5.
CccAgentPausePlay
USHORT __stdcall
CccAgentContinuePlay (USHORT hCcc,
ULONG ulTask);
hCcc
ulTask
ICD_OK
CccAgentPausePlay
8.14 CccAgentPlayRelocation
1.
CccApiInit
2.
3.
4.
USHORT __stdcall CccAgentPlayRelocation (USHORT hCcc , ULONG Task , UCHAR

seek_direction, USHORT seek_seconds, UCHAR seek_position);
hCcc
TaskID
01 (2007-12-30)
8-17
TopEng-
CTIAPI
seek_direction
IN
l
SEEK_FORWARD
SEEK_BACKWARD
seek_seconds
IN
seek_position
IN
l
SEEK_FROM_HEAD
SEEK_FROM_CURRENT
SEEK_FROM_TAIL
ICD_OK
UCHAR seek_direction = SEEK_FORWARD;

USHORT seek_seconds=20;
UCHAR seek_position=SEEK_FROM_HEAD;
USHORT usRc = CccAgentPlayRelocation (m_usConnectID, m_PlayTaskNo,
seek_direction, seek_seconds, seek_position);
8.15 CccAdjustVolume
API
1.
APC
2.
CccApcInit APC
SHORT __stdcall CccAdjustVolume(INT iFlag);
8-18
iFlag
IN
01 (2007-12-30)
TopEng-
CTIAPI
ICD_OK
8.16 CccAgentSetAutoSelfRecord
1.
CccApiInit
2.
USHORT CccAgentSetAutoSelfRecord(USHORT hCcc,

usFlag);
USHORT usWorkNo, USHORT
hCcc
usWorkNo
IN
usFlag
IN
l
ICD_OK
8.17 CccQueryAgentSelfRecordFileName
01 (2007-12-30)
8-19
TopEng-
CTIAPI
1.
CccApiInit
2.
SHORT __stdcall CccQueryAgentSelfRecordFileName(USHORT hCcc, USHORT

usAgentNo, CALLID* pCallID, char* pSelfRecordFileName);
hCcc
CccConnectToServer
IN
usAgentNo
IN
pCallID
IN
pSelfRecordFileName
OUT
ICD_OK
8.18 CccAgentSetSelfRecordInfo
1.
CccApiInit
2.
USHORT CccSetAgentSelfRecordInfo(USHORT hCcc, USHORT usWorkNo, CALLID

callID, ULONG ulServiceID, CHAR pcServiceInfo[MAX_RECORD_INFO_LEN],CHAR
psczCallRelInfo[MAX_RECORD_INFO_LEN]);
8-20
hCcc
usWorkNo
IN
01 (2007-12-30)
TopEng-
CTIAPI
callID
IN
ulServiceID
IN
pcServiceInfo
[MAX_RECORD_INFO_
LEN]
IN
psczCallRelInfo
[MAX_RECORD_INFO_
LEN])
INMAX_RECORD_INFO_LEN 80
ICD_OK
8.19 CccAgentRequireRecordEx2
0 1
l
0 VP VP CP
1 CP CP VP
1B+D
CP
CP
CP > CP Phone +2
ICD_OK
CccGetEvent
1.
CccApiInit
2.
3.
4.
CccSetEventMonitor
5.
CccAgentRequireRecordEx2
6.
CccGetEvent
01 (2007-12-30)
8-21
TopEng-
CTIAPI
SHORT __stdcall CccAgentRequireRecordEx2 (USHORT hCcc , UCHAR

ucRecordMode, CHAR *pcStorage, USHORT usMediaType, ULONG* pulTask,UCHAR
ucRecordLevel);
hCcc
ucRecordMode
IN
l
pcStorage
IN
usMediaType
0xFFFF
IN
pulTask
CccAgentStopRecordExOUT
ucRecordLevel
0 VP
1 CP
ICD_OK
8-22
01 (2007-12-30)
TopEng-
CTIAPI
9.1 CccQueryTotalSkills
9.2 CccQuerySkillTree
9.3 CccQuerySkillTreeEx
9.4 CccQuerySkillGroupID
9.5 CccQuerySkillsBaseGroupID
9.6 CccRequestResetAgentSkill
9.7 CccRequestRoutingByNode
9.8 CccGetDeviceBySkills
9.9 CccGetDeviceBySkillsWithVDN VDN
9.10 CccRequestRoutingByAccessCode
9.11 CccRequestRoutingIVR
9.12 CccRequestRoutingExIVR
9.13 CccRequestHelpRouting
9.14 CccRequestRerouting
9.15 CccRequestReroutingEx
9.16 CccTransferWithUVIDMerge
9.17 CccRequestSetTransfer
9.18 CccQueryLoginAgentInSkillQueue
9.19 CccQueryIdleAgentInSkillQueue
9.20 CccIsDeviceAvailable
01 (2007-12-30)
9-1
TopEng-
CTIAPI
9.21 CccIsDeviceAvailableWithVDN VDN

9.22 CccQuerySkillInfoBySkillIdEx
9.23 CccRequestSkillQueueBySkillName
9.24 CccRequestAgentBySkillQueue
9.25 CccQueryTotalSkillQueueStat
9.26 CccQueryTotalACDStatusEX3
9-2
01 (2007-12-30)
TopEng-
CTIAPI
9.1 CccQueryTotalSkills
1.
CccApiInit
2.
SHORT __stdcall CccQueryTotalSkills ( USHORT hCcc, PUSHORT

pusTotalSkillNum, SKILL_STRUCT *lpSkill);
hCcc
pusTotalSkillNum
IN/OUT
lpSkill
DBCCC_SKILL_STRUCT
OUT
ICD_OK
USHORT usSkillNum;
SKILL_STRUCT Skill[MAX_SKILL_NUM];
USHORT rc = CccQueryTotalSkills(m_usConnectID, &usSkillNum, &Skill[0]);
9.2 CccQuerySkillTree
1.
CccApiInit
2.
01 (2007-12-30)
9-3
TopEng-
CTIAPI
SHORT __stdcall CccQuerySkillTree (USHORT hCcc, USHORT* pNodeNum,

NODE_STRUCT *pNode);
hCcc
pNodeNum
MAX_NODE_NUM IN/OUT
pNode
OUT
ICD_OK
9.3 CccQuerySkillTreeEx
1.
CccApiInit
2.
SHORT __stdcall CccQuerySkillTreeEx (USHORT hCcc, USHORT* pNodeNum,

NODE_STRUCT_EX *pNode);
hCcc
pNodeNum
MAX_NODE_NUM IN/OUT
pNode
OUT
ICD_OK
9-4
01 (2007-12-30)
TopEng-
CTIAPI
9.4 CccQuerySkillGroupID
1.
CccApiInit
2.
SHORT __stdcall CccQuerySkillGroupID (USHORT hCcc,USHORT *pusNum, USHORT

*pSkillGroupID );
hCcc
pusNum
ID IN/OUT
pSkillGroupID
OUT
ICD_OK
9.5 CccQuerySkillsBaseGroupID
1.
CccApiInit
2.
SHORT __stdcall CccQuerySkillsBaseGroupID ( USHORT hCcc,

uslSkillGroupID, DBCCC_SKILL_GROUP_STRUCT *pdbSkill );
01 (2007-12-30)
USHORT
9-5
TopEng-
CTIAPI
hCcc
uslSkillGroupID
ID IN
pdbSkill
OUT
ICD_OK
9.6 CccRequestResetAgentSkill
1.
CccApiInit
2.
SHORT __stdcall CccRequestResetAgentSkill (USHORT hCcc,

usAgentNo, CHAR *pcAgentSkills,BOOL
bPermanent );
USHORT
hCcc
usAgentNo
IN
pcAgentSkills
25KBIN
bPermanent
IN
l
TRUE
FALSE
ICD_OK
9-6
01 (2007-12-30)
TopEng-
CTIAPI
9.7 CccRequestRoutingByNode
CccRequestRerouting
1.
CccApiInit
2.
3.
4.
CccQuerySkillTree
5.
6.
CccRequestAnswer
7.
USHORT __stdcall CccRequestRoutingByNode ( USHORT hCcc, CALLID* pCallId,

USHORT usNodeNo, DEVICE_ID* pDeviceID );
hCcc
pCallId
IN
usNodeNo
IN
pDeviceID
IDOUT
ICD_OK
typedefstructtagTREE1_STRUCT
USHORTusNodeNo;//
CStringstrSkills;//
}TREE1_STRUCT, *LPTREE1_STRUCT;
USHORTwNodeNum;
NODE_STRUCTNode[500], Tp;
TREE1_STRUCTTree[500];
USHORTusSkillNum;
SKILL_STRUCTSkill[MAX_SKILL_NUM];
USHORT rc = CccQueryTotalSkills(m_usConnectID, &usSkillNum, &Skill[0]);
01 (2007-12-30)
9-7
TopEng-
CTIAPI
if(rc != ICD_OK)
return;
rc = CccQuerySkillTree(m_usConnectID, &wNodeNum, &Node[0]);
if(rc != ICD_OK)
return;
USHORTii = 0;
for ( USHORT i = 1; i <= wNodeNum; i ++)
if (Node[i].usServiceNo != 0xFFFF)
Tree[ii].usNodeNo = Node[i].usChildNo;
CStringstrTemp = "";
USHORTusChildNo = Node[i].usChildNo;
do
if (usChildNo <= 0)
break;
Tp = FindNodeBaseChildNo(usChildNo,wNodeNum, &Node[0]);
strTemp=strTemp + FindSkillName(Tp.usSkillID, usSkillNum,
&Skill[0]) +",";
usChildNo = Tp.usParentNo;
}while(usChildNo > 0);
Tree[ii].strSkills = strTemp.Left(strTemp.GetLength() - 1);
ii ++;
ii --;
CNodeSelect*pNodeSelect = newCNodeSelect();
ASSERT(pNodeSelect != NULL);
pNodeSelect->InitListBox(ii, &Tree[0]);
pNodeSelect->DoModal();
DEVICE_IDDevice;
rc = CccRequestRoutingByNode( m_usConnectID , &m_CallID,
Tree[pNodeSelect->m_iSelect].usNodeNo, &Device);
delete pNodeSelect;
NODE_STRUCTFindNodeBaseChildNo(USHORT usChildNo,
USHORT usTotalNodeNum, NODE_STRUCT*Node)
for ( USHORT i = 1; i <= usTotalNodeNum; i ++)
if (Node[i].usChildNo == usChildNo)
break;
return Node[i];
CHAR* FindSkillName(USHORT usSkillID,
USHORTusTotalSkillNum, SKILL_STRUCT *Skill)
if (usSkillID >= usTotalSkillNum)
returnNULL;
else
return (CHAR *) Skill[usSkillID].cName;
CccQueryTotalSkillsCccQuerySkillTreeCccRequestRerouting
9.8 CccGetDeviceBySkills
CccIsDeviceAvailble
CccRequestRerouting
CccRequestRoutingByNode
9-8
01 (2007-12-30)
TopEng-
CTIAPI
1.
CccApiInit
2.
SHORT__stdcallCccGetDeviceBySkills(USHORT hCcc, CHAR pszSkills

[MAX_DESCRIPTION_LENGTH + 1], DEVICE_ID* pDeviceID );
hCcc
pszSkills
160ChineseIN
pDeviceID
IDOUT
ICD_OK
DEVICE_IDDevice;
Rc = CccGetDeviceBySkills(m_usConnectID, "160,Chinese", &Device);
9.9 CccGetDeviceBySkillsWithVDN
VDN
CccIsDeviceAvailble
CccRequestRerouting
CccRequestRoutingByNode VDN
1.
CccApiInit
2.
SHORT__stdcall CccGetDeviceBySkillsWithVDN(USHORT hCcc, VDNID usVdnID,

CHAR szSkills[MAX_DESCRIPTION_LENGTH + 1], DEVICE_ID* pDeviceID );
01 (2007-12-30)
9-9
TopEng-
CTIAPI
hCcc
usVdnID
VDN IN
szSkills
160ChineseIN
pDeviceID
IDOUT
ICD_OK
DEVICE_IDDevice;
Rc = CccGetDeviceBySkillsWithVDN (m_usConnectID, 1, "160,Chinese",
&Device);
9.10 CccRequestRoutingByAccessCode
IVR
CccRequestRerouting
1.
CccApiInit
2.
3.
4.
CccQuerySkillTree
5.
6.
CccRequestAnswer
7.
USHORT __stdcall CccRequestRoutingByAccessCode (USHORT hCcc, CALLID*

pCallID, LPCTSTR lpAccessCode, DEVICE_ID* pDeviceID);
9-10
01 (2007-12-30)
TopEng-
CTIAPI
hCcc
pCallID
IN
lpAccessCode
IVR MAXLEN_EXTEN IN
pDeviceID
IDOUT
ICD_OK
DEVICE_IDDevice;
strAccessCode = "16801234";
rc = CccRequestRoutingByAccessCode( m_usConnectID ,
strAccessCode, &Device);
&m_CallID,
CccQueryIVRIDCccQueryIVRDescriptionCccRequestRerouting
9.11 CccRequestRoutingIVR
IVR
CccRequestRerouting
1.
CccApiInit
2.
3.
4.
5.
IVR
USHORT __stdcall CccRequestRouting (USHORT hCcc,

lpDn, DEVICE_ID* pDeviceID);
01 (2007-12-30)
CALLID callId, LPCTSTR
9-11
TopEng-
CTIAPI
hCcc
callId
IN
lpDn
MAXLEN_EXTEN IN
pDeviceID
IDOUT
ICD_OK
CccRequestRouting
9.12 CccRequestRoutingExIVR
IVR
CccRequestRerouting
CALLID
1.
CccApiInit
2.
3.
4.
5.
IVR
USHORT __stdcall CccRequestRoutingEx ( USHORT hCcc,

LPCTSTRlpDn, DEVICE_ID* pDeviceID );
CALLID* pCallID,
9-12
hCcc
PcallId
IN
01 (2007-12-30)
TopEng-
CTIAPI
lpDn
MAXLEN_EXTEN IN
pDeviceID
IDOUT
ICD_OK
CccRequestRouting
9.13 CccRequestHelpRouting
IVR API
1.
CccApiInit
2.
3.
4.
5.
IVR
6.
SHORT __stdcall CccRequestHelpRouting (USHORT hCcc, CALLID *pCallID,

LPCTSTR lpInNo, DEVICE_ID *pDestTDevice);
hCcc
pcallId
IN
lpInNo
MAX_IVR_INNO_LENGTHIN
pDestTDevice
IDOUT
01 (2007-12-30)
9-13
TopEng-
CTIAPI
ICD_OK
CccRequestRouting
9.14 CccRequestRerouting
1.
CccApiInit
2.
3.
4.
5.
CccRequestAnswer
6.
CccQueryCallIDOnAgent
7.
CccQuerySkillTree
8.
CccRequestRoutingByNode CccRequestRoutingByAccessCode
9.
CccRequestRerouting
USHORT __stdcall CccRequestRerouting (USHORT hCcc, CALLID* pCallID,

DEVICE_ID* pDestDeviceID, UCHAR ucMode , ULONG ulRqstTag );
hCcc
pcallId
pszSrcLine CALLID IN
pDestDeviceID
IN
ucMode
IVR
IN
ulRqstTag
9-14
01 (2007-12-30)
TopEng-
CTIAPI
ICD_OK
CccRequestRoutingByNodeCccRequestRoutingCccRequestHelpRouting
CccRequestRoutingByAccessCode
9.15 CccRequestReroutingEx
VDN
VDN
1.
CccApiInit
2.
3.
4.
5.
CccRequestAnswerEx
6.
CccQueryCallIDOnAgentEx
7.
CccQuerySkillTreeEx
8.
CccRequestRoutingByNode CccRequestRoutingByAccessCode
9.
CccRequestReroutingEx
USHORT __stdcall CccRequestReroutingEx (USHORT hCcc, CALLID* pCallID,

ADDRESSID *paddrDest, UCHAR ucMode , ULONG ulRqstTag );
hCcc
pcallId
pszSrcLine CALLID IN
paddrDest
IN
ucMode
IVR
IN
01 (2007-12-30)
9-15
TopEng-
CTIAPI
ulRqstTag
ICD_OK
CccRequestRoutingByNodeCccRequestRoutingByAccessCode CccRequestRouting
CccRequestHelpRouting
9.16 CccTransferWithUVIDMerge
UVID
1.
CccApiInit
2.
3.
4.
5.
CccRequestAnswerEx
6.
CccQueryUVIDByCallID UVID
7.
UVID
8.
CccTransferWithUVIDMerge
SHORT __stdcall CccTransferWithUVIDMerge (USHORT hCcc, USHORT

usTargetAgentNo);
hCcc
usTargetAgentNo
IN
ICD_OK
9-16
01 (2007-12-30)
TopEng-
CTIAPI
CccRequestRoutingByNodeCccRequestRoutingByAccessCodeCccRequestRouting
CccRequestHelpRouting
9.17 CccRequestSetTransfer
1.
CccApiInit
2.
3.
USHORT __stdcall CccRequestSetTransfer (USHORT hCcc, DEVICE_ID *

pSrcDeviceID, DEVICE_ID * pDestDeviceID, UCHAR ucMode);
hCcc
pSrcDeviceID
DEVICE_ID IN
pDestDeviceID
IN
ucMode
enum TRANSFER_STYLE IN
l
0CANCEL_TRANSFER
1 FORWARD_TRANSFER
2BUSY_TRANSFER
ICD_OK
DEVICE_IDSrcDevice, DestDevice;
SrcDevice.ucDeviceType = AgentType;
SrcDevice.usDeviceNo = usAgentNo;
DestDevice.ucDeviceType = IvrType;
DestDevice.usDeviceNo = 1;
rc = CccRequestSetTransfer(m_usConnectID, &SrcDevice, &DestDevice, 2);
01 (2007-12-30)
9-17
TopEng-
CTIAPI
9.18 CccQueryLoginAgentInSkillQueue
1.
CccApiInit
2.
USHORT CccQueryLoginAgentInSkillQueue( USHORT hCcc, USHORT usQueueID,

USHORT* pLoginAgentNum );
hCcc
usQueueID
ID IN
pLoginAgentNum
OUT
ICD_OK
USHORT usAgentNum;
USHORT rc = CccQueryLoginAgentInSkillQueue(m_usConnectID, 10,
&usAgentNum);
9.19 CccQueryIdleAgentInSkillQueue
1.
9-18
CccApiInit
01 (2007-12-30)
TopEng-
CTIAPI
2.
USHORT CccQueryIdleAgentInSkillQueue(
sLength, USHORT*pusIdleAgentNum );
USHORT hCcc,
char* cSkills,
SHORT
hCcc
cSkills
180ChineseIN
sLength
IN
pusIdleAgentNum
OUT
ICD_OK
USHORT usAgentNum;
USHORT rc = CccQueryIdleAgentInSkillQueue(m_usConnectID, "Chinese,180",
11, &usAgentNum);
9.20 CccIsDeviceAvailable
CccRequestReRouting
1.
CccApiInit
2.
SHORT CccIsDeviceAvailable( USHORT hCcc, DEVICE_ID *pDeviceID, USHORT*

usAvailable);
hCcc
01 (2007-12-30)
9-19
TopEng-
CTIAPI
pDeviceID
IN
usAvailable
TRUE FALSE OUT
ICD_OK
USHORTwFlag;
DEVICE_IDDevice;
Device.ucDeviceType = AgentType;
Device.usDeviceNo = usAgentNo;
USHORT rc = CccIsDeviceAvailable(m_usConnectID, &Device, &wFlag);
9.21 CccIsDeviceAvailableWithVDN VDN
VDN
CccRequestReRouting
1.
CccApiInit
2.
USHORT CccIsDeviceAvailableWithVDN ( USHORT hCcc, VDNID usVdnID,

DEVICE_ID *pDeviceID, USHORT* pusAvailable);
9-20
hCcc
usVdnID
VDN IN
pDeviceID
IN
pusAvailable
TRUE FALSE OUT
01 (2007-12-30)
TopEng-
CTIAPI
ICD_OK
USHORTwFlag;
DEVICE_IDDevice;
USHORT rc = CccIsDeviceAvailableWithVDN(m_usConnectID, 1, &Device,
&wFlag);
9.22 CccQuerySkillInfoBySkillIdEx
1.
CccApiInit
2.
SHORT CccQuerySkillInfoBySkillIdEx (USHORT hCcc, USHORT usSkillID,

SKILL_STRUCT_EX *pSkillInfo);
hCcc
usSkillID
ID IN
pSkillInfo
OUT
ICD_OK
9.23 CccRequestSkillQueueBySkillName
01 (2007-12-30)
9-21
TopEng-
CTIAPI
1.
CccApiInit
2.
SHORT __stdcall CccRequestSkillQueueBySkillName(USHORT hCcc, const UCHAR

*pSkillName, UCHAR ucQueryCondition, USHORT &SkillQueueCount,
SKILLQUEUE_STRUCT *pSkillQueue)
hCcc
pSkillName
IN
ucQueryCondition
QUERY_SKILL_CONDITIONIN
Enum QUERY_SKILL_CONDITION
{
CONDITION_CONTAIN_ALL,// pSkillName
CONDITION_CONTAIL_ANY, // pSkillName
CONDITION_EQUAL // pSkillName
};
SkillQueueCount
pSkillQueue SKILLQUEUE_STRUCT
IN/OUT
pSkillQueue
IN/OUT
ICD_OK
ABC
l
chinese,acd,outbound
english,acd,outbound
chinese,114
pSkillName chinese,outbound
l
ucQueryCondition CONDITION_CONTAIN_ALL
ucQueryCondition CONDITION_CONTAIL_ANY
chinese,acd,outbound;english,acd,outbound;chinese,114
9-22
ucQueryCondition CONDITION_EQUAL
01 (2007-12-30)
TopEng-
CTIAPI
pSkillName
9.24 CccRequestAgentBySkillQueue
API
1.
CccApiInit
2.
SHORT __stdcall CccRequestAgentBySkillQueue(USHORT hCcc, USHORT

SkillQueueCount, const USHORT *pSkillID ,UCHAR ucGetCond, USHORT
&usAgentNum, USHORT *pAgentNo)
hCcc
SkillQueueCount
pSkillID ID IN
pSkillID
ID IN
ucGetCond
GET_AGENT_CONDIN
Struct GET_AGENT_COND{
UCHAR: ucGetCond1; //0(
)
//1(
)
UCHAR: ucGetCond2 //0
//1
UCHAR: ucGetMode3 6;
//
}
usAgentNum
pAgentNo
IN/OUT
pAgentNo
IN/OUT
ICD_OK
01 (2007-12-30)
9-23
TopEng-
CTIAPI
9.25 CccQueryTotalSkillQueueStat
API
1.
CccApiInit
2.
SHORT __stdcall CccQueryTotalSkillQueueStat(USHORT hCcc,USHORT *pusSize,

UCHAR *pBuffer, USHORT usCallStatType)
hCcc
pusSize
IN/OUT
pBuffer
OUT
usCallStatType
AGENT_COUNT_FOR_SKILL_TYPE IN
ICD_OK
9.26 CccQueryTotalACDStatusEX3
DBCCC_ACD_INFO_EX3
CccApiInit
9-24
01 (2007-12-30)
TopEng-
CTIAPI
SHORT CccQueryTotalACDStatusEX3(USHORT hCcc, USHORT usNums, USHORT

*pusACDID, USHORT &usBufCnt, DBCCC_ACD_INFO_EX3* lpAcdInfoEx3);
hCcc
IN
usNums
0 VDN
IN
pusACDID
ID IN
usBufCnt
lpAcdInfoEx3
IN/OUT
OUT
ICD_OK
01 (2007-12-30)
9-25
TopEng-
CTIAPI
10
10
VDN
10.1 CccQueryACDID
10.2 CccQueryAcdIDByAgentID
10.3 CccQueryRealACDID
10.4 CccQueryACDIDWithVDN
10.5 CccQueryACDSkillDescription
10.6 CccQueryACDSkillDescriptionWithVDN
10.7 CccQueryACDStatus
10.8 CccQueryACDStatusEx
10.9 CccQueryACDStatusEx2
10.11 CccQueryACDStatusWithVDN VDN
10.12 CccQueryDeviceStatus
10.13 CccQueryDeviceStatusEX
10.14 CccQueryAgentInfoByACDID
10.15 CccQueryDeviceIDByDeviceType
10.16 CccQuerySkillQueuePredict
10.17 CccQuerySkillQueueStat
10.18 CccQuerySysLoadWithVDN VDN
10.19 CccQueryIVRID
10.20 CccQueryRealIVRID
01 (2007-12-30)
10-1
TopEng-
CTIAPI
10
10.21 CccQueryIVRDescriptionByID
10.22 CccQueryIVRDescriptionByIDEx
10.23 CccQueryIVRStepInfo
10.24 CccQueryAllIvrDescription IVR
10.25 CccQuerySysStatus
10.26 CccQueryTrunkTable
10.27 CccQueryResourceConnectInfoByMediaType
10.28 CccQueryStatInfoOfSkillQueues
10.29 CccQueryStatInfoOfSkillQueuesWithVDN VDN
10.30 CccQueryStatInfoOfSkillQueuesEx
10.31 CccQueryStatInfoOfSkillQueuesExWithVDN VDN
10.32 CccLoginIVRTypeIVR
10.33 CccLoginIVRTypeExIVR
10.34 CccLogoutIVRTypeIVR
10.35 CccIVRSetINNOIVR
10.36 CccLogoutIVRType IVR ID
10.37 CccIVRAgentLogin
10.38 CccIVRSetupCallWithVDN VDN
10.39 CccIVRAgentSetStatus//
10.40 CccIVRAgentQueryInfo
10.41 CccQueryIVRPredict IVR
10.42 CccQueryAllCustomerGroupWithVDN
10.43 CccQueryCustomerGroupCallState
10.44 CccQueryCallStatByInnoEx
10.45 CccQueryCurrentCallStatInfoOnAutoOrManu
10.46 CccQueryPassedCallStatInoOnAutoOrManu 5
10.47 CccQueryCpConferenceInfoEx
10.48 CccQueryQueueCallStatInfo 5
10.49 CccRequestTraceWithCallNo
10.50 CccRequestMonitorInno
10-2
01 (2007-12-30)
TopEng-
CTIAPI
10
10.1 CccQueryACDID
ID
1.
CccApiInit
2.
USHORT __stdcall
*pAcdID);
CccQueryACDID (USHORT hCcc, USHORT *pusNum, USHORT
hCcc
pusNum
MAX_LEAF_NUM IN/OUT
pAcdID
ACDID OUT
ICD_OK
CccQueryACDSkillDescription
10.2 CccQueryAcdIDByAgentID
01 (2007-12-30)
10-3
TopEng-
CTIAPI
10
1.
CccApiInit
2.
SHORT __stdcall CccQueryAcdIDByAgentID(USHORT hCcc, USHORT usWorkNo,

USHORT *pusAcdNum, USHORT *pusAcdID);
hCcc
usWorkNo
IN
pusAcdNum
IN/OUT
pusAcdID
OUT
ICD_OK
10.3 CccQueryRealACDID
1.
CccApiInit
2.
SHORT __stdcall CccQueryRealACDID(USHORT hCcc, USHORT *pusNum, USHORT

*pAcdID);
10-4
01 (2007-12-30)
TopEng-
CTIAPI
10
hCcc
pusNum
MAX_LEAF_NUM IN/OUT
pAcdID
ACDID OUT
ICD_OK
10.4 CccQueryACDIDWithVDN
VDN ID
1.
CccApiInit
2.
USHORT __stdcall CccQueryACDIDWithVDN (USHORT hCcc, VDNID usVdnId,

USHORT *pusNum, USHORT * pAcdID);
hCcc
usVdnId
VDN IN
pusNum
MAX_LEAF_NUM IN/OUT
pAcdID
ACDID OUT
ICD_OK
01 (2007-12-30)
10-5
TopEng-
CTIAPI
10
CccQueryACDSkillDescription
10.5 CccQueryACDSkillDescription
1.
CccApiInit
2.
3.
CccQueryACDID
USHORT __stdcall CccQueryACDSkillDescription (USHORT hCcc, USHORT

usACDID, USHORT *pusLength, CHAR* pAcdSkillDescription);
hCcc
usACDID
ACD CccQueryACDID IN
pusLength
IN/OUT
pAcdSkillDescription
ACD OUT
ICD_OK
USHORTwAcdNum, wAcdID[MAX_LEAF_NUM];
rc = CccQueryACDID(m_usConnectID, &wAcdNum, wAcdID);
if(rc == ICD_OK)
CHARcBuffer[32767];
CStringstrDes;
strDes.Format("%d, ", wAcdNum);
CHARcDes[500];
USHORTusLength;
for (USHORT i = 0; i < wAcdNum; i ++)
memset(cDes, 0x0, 500);
rc = CccQueryACDSkillDescription(m_usConnectID, wAcdID[i],
&usLength, cBuffer);
if(rc == ICD_OK)
strncpy(cDes, cBuffer, usLength);
10-6
01 (2007-12-30)
TopEng-
CTIAPI
10
strDes += cDes;
strDes += "; ";
usLength = 32767;
rc = CccQueryACDStatus(m_usConnectID, wAcdID[i], cBuffer,
&usLength);
if(rc == ICD_OK)
DBCCC_ACD_INFO *pAcdInfo = (DBCCC_ACD_INFO *) cBuffer;
//...
AfxMessageBox(strDes, MB_OK);
10.6 CccQueryACDSkillDescriptionWithVDN
VDN
1.
CccApiInit
2.
3.
CccQueryACDIDWithVDN
SHORT __stdcall CccQueryACDSkillDescriptionWithVDN (USHORT hCcc, USHORT

usACDID, VDNID usVdnId, USHORT *pusLength, CHAR* pAcdSkillDescription);
hCcc
usACDID
usVdnId
VDN IN
pusLength
IN/OUT
pAcdSkillDescriptio
n
ACD OUT
ICD_OK
CccQueryACDID
01 (2007-12-30)
10-7
TopEng-
CTIAPI
10
10.7 CccQueryACDStatus
ACD
ACD DBCCC_ACD_INFO
1.
CccApiInit
2.
3.
CccQueryACDID
USHORT __stdcall CccQueryACDStatus (USHORT hCcc, USHORT usACDID, LPVOID

lpACDStatus, PUSHORT pcSize);
hCcc
usACDID
lpACDStatus
DBCCC_ACD_INFO
OUT
pcSize
30KBIN/OUT
ICD_OK
CccQueryACDID
10.8 CccQueryACDStatusEx
ACD
ACD DBCCC_ACD_INFO_EX
10-8
01 (2007-12-30)
TopEng-
CTIAPI
10
1.
CccApiInit
2.
3.
CccQueryACDID
USHORT __stdcall CccQueryACDStatus (USHORT hCcc, USHORT usACDID,

DBCCC_ACD_INFO_EX *pdbcccAcdInfo);
hCcc
usACDID
pdbcccAcdInfo
OUT
ICD_OK
CccQueryACDID
DBCCC_ACD_INFO_EX2
1.
CccApiInit
2.
3.
CccQueryACDStatusEx2
SHORT __stdcall CccQueryACDStatusEx2(USHORT hCcc, USHORT usACDID,

DBCCC_ACD_INFO_EX2* lpAcdInfoEx2 );
01 (2007-12-30)
10-9
TopEng-
CTIAPI
10
hCcc
usACDID
lpAcdInfoEx2
DBCCC_ACD_INFO_EX2
OUT
ICD_OK
CccQueryACDStatusEx
1.
CccApiInit
2.
short __stdcall CccQueryACDStatusEx3(USHORT hCcc, USHORT usACDID,

DBCCC_ACD_INFO_EX3* lpAcdInfoEx3);
10-10
hCcc
usACDID
lpAcdInfoEx3
DBCCC_ACD_INFO_EX3
OUT
01 (2007-12-30)
TopEng-
CTIAPI
10
ICD_OK
10.11 CccQueryACDStatusWithVDN VDN
VDN ACD
ACD
DBCCC_ACD_INFO
1.
CccApiInit
2.
3.
CccQueryACDID
USHORT __stdcall CccQueryACDStatusWithVDN (USHORT hCcc,

USHORT usACDID, LPVOID lpACDStatus, USHORT *pusSize );
VDNID usVdnID,
hCcc
CccConnectToServer
IN
usVdnID
VDN IN
usACDID
ACD CccQueryACDID
IN
lpACDStatus
pusSize
DBCCC_ACD_INFO
OUT
30KBIN/OUT
ICD_OK
01 (2007-12-30)
10-11
TopEng-
CTIAPI
10
CccQueryACDID
10.12 CccQueryDeviceStatus
1.
CccApiInit
2.
USHORT __stdcall CccQueryDeviceStatus (USHORT hCcc, DEVICE_ID

*pDeviceID, UCHAR *pStatus, PUSHORT pcSize);
hCcc
pDeviceID
DEVICE_ID
IN
pStatus
CALL_PARTY_INFO
CALLID OUT
pcSize
30KBIN/OUT
ICD_OK
DEVICE_IDDevice;
CHAR pStatus[32767];
USHORT usLength;
USHORT rc = CccQueryDeviceStatus(m_usConnectID, &Device, pStatus,
&usLength);
10-12
01 (2007-12-30)
TopEng-
CTIAPI
10
10.13 CccQueryDeviceStatusEX
1.
CccApiInit
2.
SHORT __stdcall CccQueryDeviceStatusEx(USHORT hCcc, DEVICE_ID *pDeviceID,

UCHAR *pStatus, PUSHORT pusSize)
hCcc
CccConnectToServer
IN
pDeviceID

DEVICE_IDIN
pStatus
CALL_PARTY_INFO
CALLID
OUT
pusSize
30KB
IN/OUT
ICD_OK
01 (2007-12-30)
10-13
TopEng-
CTIAPI
10
10.14 CccQueryAgentInfoByACDID
1.
CccApiInit
2.
USHORT __stdcall CccQueryAgentInfoByACDID(USHORT hCcc, USHORT usAcdID,

USHORT *pusAgentNum, USHORT *pAgentInfo );
hCcc
CccConnectToServer
IN
usAcdID
ACD CccQueryACDID
IN
pusAgentNum
OUT
pAgentInfo
OUT
ICD_OK
USHORT AgentNo[MAX_AGENT_NUM ];
USHORT AgentNum = MAX_AGENT_NUM;
USHORT rc = CccQueryAgentInfoByACDID(m_usConnectID, 10, &AgentNum,
AgentNo);
10-14
01 (2007-12-30)
TopEng-
CTIAPI
10
10.15 CccQueryDeviceIDByDeviceType
1.
CccApiInit
2.
SHORT __stdcall CccQueryDeviceIDByDeviceType(USHORT hCcc, int

iDeviceType, USHORT &usDeviceNum, LPDEVICE_ID pDeviceID);
hCcc
iDeviceType
IN
usDeviceNum
OUT
pDeviceID
OUT
ICD_OK
10.16 CccQuerySkillQueuePredict
ACD
SKILL_PREDICT_INFO
1.
CccApiInit
2.
USHORT __stdcall CccQuerySkillQueuePredict(USHORT hCcc, USHORT usSkillID,

LPVOID lpSkillQueuePredict, USHORT *pusSize);
01 (2007-12-30)
10-15
TopEng-
CTIAPI
10
hCcc
usSkillID
IDIN
lpSkillQueuePredict
SKILL_PREDICT_INFO
OUT
pusSize
30KBIN/OUT
ICD_OK pBuffer pusSize

lpSkillQueuePredict
pusSize pBuffer
10.17 CccQuerySkillQueueStat
API /
1.
CccApiInit
2.
USHORT __stdcall CccQuerySkillQueueStat(USHORT hCcc, SKILLID usSkillID,

SM_MONITOR_TYPE usCallStatType, USHORT *pusSize, UCHAR *pBuffer);
10-16
hCcc
usSkillID
IDIN
usCallStatType
IN
pusSize
pszItem IN/OUT
01 (2007-12-30)
TopEng-
CTIAPI
10
pBuffer
OUT
enum SM_MONITOR_TYPE//
{
//
AGENT_COUNT_FOR_SKILLAGENT_COUNT_FOR_SKILL_TYPE,
//
CALL_COUNT_FOR_SKILL CALL_COUNT_FOR_SKILL_TYPE,
//
CALL_INFO_EVERY_HOUR_FOR_SKILL
CALL_INFO_EVERY_HOUR_FOR_SKILL_TYPE,
// 24
CALL_INFO_EVERY_DAY_FOR_SKILL
CALL_INFO_EVERY_DAY_FOR_SKILL_TYPE,
//
AGENT_MONITOR_STRUCTAGENT_MONITOR_STRUCT_TYPE,
//
AGENT_LOGINOUTAGENT_LOGINOUT_TYPE,
};
ICD_OK pBuffer pusSize

lpSkillQueuePredict
pusSize pBuffer
10.18 CccQuerySysLoadWithVDN VDN
VDN
1.
CccApiInit
2.
USHORT __stdcall CccQuerySysLoadWithVDN(USHORT hCcc, VDNID usVdnId,

DEVICE_ID deviceID, USHORT *pusRate);
01 (2007-12-30)
10-17
TopEng-
CTIAPI
10
hCcc
CccConnectToServer
IN
UsVdnId
VDN IN
deviceID
IN
pusRate
0-100IN/OUT
ICD_OK
10.19 CccQueryIVRID
IVR ID
1.
CccApiInit
2.
USHORT __stdcall
* pIvrID,);
CccQueryIVRID (USHORT hCcc,
USHORT*pusNum; DEVICE_ID
hCcc
pusNum
IN/OUT
pIvrID
IVRID OUT
ICD_OK
CccQueryIVRDescriptionByID
10-18
01 (2007-12-30)
TopEng-
CTIAPI
10
10.20 CccQueryRealIVRID
1.
CccApiInit
2.
SHORT __stdcall CccQueryRealIVRID (USHORT hCcc, USHORT * pusNum,

DEVICE_ID *pIvrID);
hCcc
pusNum
IVR ID
IVR ID
IN/OUT
pIvrID
IVRID OUT
ICD_OK
10.21 CccQueryIVRDescriptionByID
IVR IVR
1.
CccApiInit
2.
SHORT __stdcall CccQueryIVRDescriptionByID ( USHORT hCcc, DEVICE_ID

ivrID, DBCCC_INNO_STRUCT *lpInNo);
01 (2007-12-30)
10-19
TopEng-
CTIAPI
10
hCcc
ivrID
IDIN
lpInNo
DBCCC_INNO_STRUCT OUT
ICD_OK
USHORT wIvrNum;
DEVICE_ID IvrID[MAX_IVR_INNO_NUM];
USHORT rc = CccQueryIVRID(m_usConnectID, &wIvrNum, &IvrID[0]);
if(rc == ICD_OK)
{
CStringstrDes;
strDes.Format("IVR %d, IVR ", wIvrNum);
DBCCC_INNO_STRUCT InNo;
for (USHORTi = 0; i < wIvrNum; i ++)
{
memset((VOID *) &InNo, 0x0, sizeof(DBCCC_INNO_STRUCT));
rc = CccQueryIVRDescriptionByID(m_usConnectID, IvrID[i], &InNo);
if(rc == ICD_OK)
{
strDes += InNo.pcDescription;
strDes += "; ";
}
}
}
10.22 CccQueryIVRDescriptionByIDEx
IVR IVR DEVICE_ID
1.
CccApiInit
2.
SHORT __stdcall CccQueryIVRDescriptionByIDEx ( USHORT hCcc, DEVICE_ID*

pIvrID, DBCCC_INNO_STRUCT *lpInNo);
10-20
01 (2007-12-30)
TopEng-
CTIAPI
10
hCcc
pIvrID
IDIN
lpInNo
DBCCC_INNO_STRUCT OUT
USHORTwIvrNum;
DEVICE_IDIvrID[MAX_IVR_INNO_NUM];
USHORT rc = CccQueryIVRID(m_usConnectID, &wIvrNum, &IvrID[0]);
if(rc == ICD_OK)
{
CStringstrDes;
strDes.Format("IVR %d, IVR ", wIvrNum);
DBCCC_INNO_STRUCTInNo;
for (USHORTi = 0; i < wIvrNum; i ++)
{
memset((VOID *) &InNo, 0x0, sizeof(DBCCC_INNO_STRUCT));
rc = CccQueryIVRDescriptionByIDEx(m_usConnectID, &IvrID[i], &InNo);
if(rc == ICD_OK)
{
strDes += InNo.pcDescription;
strDes += "; ";
}
}
}
10.23 CccQueryIVRStepInfo
IVR
IVR
IVR
1.
CccApiInit
2.
3.
USHORT __stdcall CccQueryIVRStepInfo(USHORT hCcc, CALLID* pCallID,USHORT*

pStepNum , PLAY_DRV_STRUCT* pInfo );
01 (2007-12-30)
10-21
TopEng-
CTIAPI
10
hCcc
pCallID
IN
pStepNum
IVR IN/OUT
pInfo
IVR OUT
ICD_OK
PLAY_DRV_STRUCT VoiceDrv[256];
USHORT wStep = 256;
USHORT usRc = CccQueryIVRStepInfo (m_usConnectID,m_pCallID, &wStep,
VoiceDrv);
10.24 CccQueryAllIvrDescription IVR
IVR
1.
CccApiInit
2.
SHORT __stdcall CccQueryAllIvrDescription(USHORT hCcc, USHORT

&usInNoNums, DBCCC_INNO_STRUCT* pInNo);
hCcc
usInNoNums
IVR IN / OUT
pInNo
10-22
DBCCC_INNO_STRUCT
OUT
01 (2007-12-30)
TopEng-
CTIAPI
10
ICD_OK
10.25 CccQuerySysStatus
UISServer API
CccConnectToServer
1.
CccApiInit
2.
SHORT __stdcall CccQuerySysStatus ( USHORT hCcc,

pdbSystemInfo );
DBCCC_SYSTEM_INFO*
hCcc
CccConnectToServer
IN
pdbSystemInfo
DBCCC_SYSTEM_INFO
OUT
ICD_OK
DBCCC_SYSTEM_INFO SystemInfo;
USHORT rc = CccQuerySysStatus( m_usConnectID , &SystemInfo);
if ( rc == ICD_OK )
{
char tmpstr[500];
sprintf(tmpstr,"System status\n"
"Version %s, CallNumber %u,CallInQueueNum %u,\n"
"TalkingNum %u, TotalLoginAgent %u, BusyAgent %u,\n"
"IdleAgent %u, SkillNum %u, ConnectNum %u",
SystemInfo.VersionInfo,// UIS
SystemInfo.usCallNum,//
SystemInfo.usCallInQueueNum,//
SystemInfo.usTalkingNum,//
SystemInfo.usTotalLoginAgent,//
01 (2007-12-30)
10-23
TopEng-
CTIAPI
10
SystemInfo.usBusyAgent,//
SystemInfo.usIdleAgent,//
SystemInfo.usSkillNum,//
SystemInfo.usConnectNum );//
AfxMessageBox(tmpstr,MB_OK);
}
10.26 CccQueryTrunkTable
1.
CccApiInit
2.
USHORT __stdcall CccQueryTrunkTable(USHORT hCcc, USHORT* pusTrunkNum ,

DBCCC_TRUNK_STRUCT* pTrunkTable );
hCcc
CccConnectToServer
IN
pusTrunkNum
IN/OUT
pTrunkTable
OUT
ICD_OK
DBCCC_TRUNK_STRUCT Trunk[3*1440];
USHORT wNum =3*1440;
USHORT rc = CccQueryIVRStepInfo (m_usConnectID, &wNum, Trunk);
10-24
01 (2007-12-30)
TopEng-
CTIAPI
10
10.27 CccQueryResourceConnectInfoByMediaType
1.
CccApiInit
2.
SHORT __stdcall CccQueryResourceConnectInfoByMediaType (USHORT hCcc,

USHORT usMediaType, USHORT *pusSize, UCHAR *pBuffer );
hCcc
usMediaType
IN
pusSize
IN/OUT
pBuffer
pInfo
OUT
USHORT ConnectObjNum;
CONN_OBJ_INFO ObjInfo1;
CONN_NODE_INFO ObjNodeInfo1;
CONN_OBJ_INFO ObjInfon;
CONN_NODE_INFO ObjNodeInfon;
ICD_OK
10.28 CccQueryStatInfoOfSkillQueues
01 (2007-12-30)
10-25
TopEng-
CTIAPI
10
CCS
l
20
1.
CccApiInit
2.
SHORT __stdcall CccQueryStatInfoOfSkillQueues(USHORT hCcc, USHORT

SkillQueueCount, const USHORT *pSkillID , USHORT *pusSize ,
DBCCC_SKILLS_STATISTIC & pInfo);
hCcc
CccConnectToServer
IN
SkillQueueCount
IN
pSkillID
ID IN
pusSize
IN/OUT
pInfo
pInfo
DBCCC_SKILLS_STATISTIC
ICD_OK
pInfo ICD_OK
10-26
01 (2007-12-30)
TopEng-
CTIAPI
10
10.29 CccQueryStatInfoOfSkillQueuesWithVDN
VDN
VDN
CCS
l
20
1.
CccApiInit
2.
SHORT __stdcall CccQueryStatInfoOfSkillQueuesWithVDN(USHORT hCcc, VDNID

usVdnID, USHORT SkillQueueCount, const USHORT *pSkillID , USHORT
*pusSize , DBCCC_SKILLS_STATISTIC & pInfo);
hCcc
usVdnID
VDN IN
SkillQueueCount
IN
pSkillID
ID IN
pusSize
IN/OUT
pInfo
pInfo
ICD_OK
01 (2007-12-30)
10-27
TopEng-
CTIAPI
10
pInfo ICD_OK
10.30 CccQueryStatInfoOfSkillQueuesEx
CCS
l
20
1.
CccApiInit
2.
SHORT __stdcall CccQueryStatInfoOfSkillQueuesEx(USHORT hCcc, USHORT

SkillQueueCount, const USHORT *pSkillID , USHORT *pusSize ,
DBCCC_SKILLS_STATISTIC_EX & pInfo)
hCcc
CccConnectToServer
IN
SkillQueueCount
IN
pSkillID
ID IN
pusSize
IN/OUT
pInfo
10-28
pInfo
DBCCC_SKILLS_STATISTIC_E
X
DBCCC_SKILLS_STATISTIC_E
X
01 (2007-12-30)
TopEng-
CTIAPI
10
ICD_OK
DBCCC_SKILLS_STATISTIC_EX
pInfo ICD_OK
10.31 CccQueryStatInfoOfSkillQueuesExWithVDN
VDN
CCS
l
20
1.
CccApiInit
2.
SHORT __stdcall CccQueryStatInfoOfSkillQueuesExWithVDN(USHORT hCcc, VDNID

usVdnID, USHORT SkillQueueCount, const USHORT *pSkillID, USHORT
*pusSize, DBCCC_SKILLS_STATISTIC_EX & pInfo)
hCcc
CccConnectToServer
IN
usVdnID
VDN IN
SkillQueueCount
IN
pSkillID
ID IN
pusSize
IN/OUT
01 (2007-12-30)
pInfo
10-29
TopEng-
CTIAPI
10
pInfo
ICD_OK
pInfo ICD_OK
10.32 CccLoginIVRTypeIVR
IVR
1.
CccApiInit
2.
3.
CccLogon CCS
SHORT __stdcall CccLoginIVRType(USHORT

ucPort,UCHAR ucNode ,ULONG ulWaitTime)
hCcc,UCHAR IVRType,UCHAR
hCcc
IVRType
IVR IN
enum IVR_TYPE
{
IVR_RCP = 0 ,// IVR
IVR_SPP
// IVr
};
IVR_SPP
10-30
ucPort
ProgID ProgID IN
ucNode
IN
01 (2007-12-30)
TopEng-
CTIAPI
10
ulWaitTime
IN
ICD_OK
10.33 CccLoginIVRTypeExIVR
IVR
1.
CccApiInit
2.
3.
CccLogon CCS
SHORT __stdcall CccLoginIVRTypeEx(USHORT hCcc, UCHAR ucIvrType, UCHAR

ucPort, UCHAR ucNode, ULONG* pulVerNego, ULONG ulWaitTime);
hCcc
CccConnectToServer
IN
ucIvrType
IVR IN
enum IVR_TYPE
{
IVR_RCP = 0 ,//
IVR
IVR_SPP
// IVr
};
IVR_SPP
ucPort
ProgID ProgID
IN
ucNode
IN
01 (2007-12-30)
10-31
TopEng-
CTIAPI
10
pulVerNego
IN/OUT
enum IVR_PROTOCOL_VER
{
IVR_P_VER_DEFAULT = 0x0010200,//
2.0
IVR_P_VER_0020100 = 0x0020100,//
SP_Answer
IVR_P_VER_0020200 = 0x0020200,//
INtess
IVR_P_VER_0020300 = 0x0020300//
};
ulWaitTime
IN
ICD_OK
10.34 CccLogoutIVRTypeIVR
IVR
1.
CccApiInit
2.
3.
CccLogon CCS
4.
CccLoginIVRType
SHORT __stdcall CccLogoutIVRType( USHORT
hCcc)
hCcc
CccConnectToServer
IN
ICD_OK
10-32
01 (2007-12-30)
TopEng-
CTIAPI
10
10.35 CccIVRSetINNOIVR
IVR
1.
CccApiInit
2.
3.
CccLogon CCS
4.
CccLoginIVRType
SHORT__stdcall CccIVRSetINNO( USHORT hCcc , USHORT usSize , CHAR* szInno )
hCcc
usSize
IN
szInno
IN
ICD_OK
10.36 CccLogoutIVRType IVR

ID
IVR ID
1.
CccApiInit
2.
SHORT
01 (2007-12-30)
__stdcall
CccLogoutIVRType (USHORT hCcc);
10-33
TopEng-
CTIAPI
10
hCcc
10.37 CccIVRAgentLogin
1.
CccApiInit
2.
USHORT __stdcall CccIVRAgentLogin (USHORT hCcc, CHAR szCallerNo[], USHORT

usWorkNo, CHAR pucPassWord[]);
hCcc
CccConnectToServer
IN
szCallerNo
IN
usWorkNo
IN
pucPassWord
IN
10.38 CccIVRSetupCallWithVDN VDN
IVR VDN
10-34
01 (2007-12-30)
TopEng-
CTIAPI
10
1.
CccApiInit
2.
SHORT __stdcall CccIVRSetupCallWithVDN (USHORT hCcc, VDNID usVdnID,

const CHAR pCode[MAXLEN_EXTEN+1] , USHORT usDataLen, const CHAR* pData);
hCcc
CccConnectToServer
IN
pCode
IVR IN
usDataLen
IN
pData
IN
10.39 CccIVRAgentSetStatus//
//
1.
CccApiInit
2.
SHORT
__stdcall
UCHAR ucAction);
CccIVRAgentSetStatus (USHORT hCcc,
CHAR szCallerNo[],
hCcc
szCallerNo
IN/OUT
01 (2007-12-30)
10-35
TopEng-
CTIAPI
10
ucAction
OUT
10.40 CccIVRAgentQueryInfo
1.
CccApiInit
2.
SHORT
__stdcall CccIVRAgentQueryInfo (USHORT hCcc, CHAR szCallerNo[],
USHORT *pusStatus, USHORT *pusInfoSize, CHAR *pData);
10-36
hCcc
CccConnectToServer
IN
szCallerNo
IN
pusStatus
OUT
l
pusInfoSize
OUT
pData
OUT
01 (2007-12-30)
TopEng-
CTIAPI
10
10.41 CccQueryIVRPredict IVR
IVR
IVR_PREDICT_INFO
1.
CccApiInit
2.
USHORT __stdcall CccQueryIVRPredict (USHORT hCcc, USHORT usIVRID, LPVOID

lpIvrPredict, USHORT *pusSize);
hCcc
CccConnectToServer
IN
ucIVRID
IVR IN
lpIvrPredict
IVR_PREDICT_INFO
OUT
pusSize
30KBIN/OUT
01 (2007-12-30)
10-37
TopEng-
CTIAPI
10
10.42 CccQueryAllCustomerGroupWithVDN
1.
CccApiInit
2.
SHORT __stdcall CccQueryAllCustomerGroupWithVDN (USHORT hCcc, VDNID

usVdnID, USHORT *pusCGCount, CUSTOMER_GROUP_BASE_INFO* lpCGInfo);
hCcc
CccConnectToServer
IN
usVdnID
VDN IN
pusCGCount
IN/OUT
lpCGInfo
CUSTOMER_GROUP_BASE_INFO
OUT
ICD_OK
10.43 CccQueryCustomerGroupCallState
1.
10-38
CccApiInit
01 (2007-12-30)
TopEng-
CTIAPI
2.
10
SHORT __stdcall CccQueryCustomerGroupCallState (USHORT hCcc, char

*pStartTime, char *pEndTime, USHORT usCustGroupID, CALLSTATE_EX_STRUCT*
pCallStateByCGStruct, USHORT *pusCount, USHORT* pusExpiredEAP, USHORT*
pusLowExpiredEAP);
hCcc
CccConnectToServer
IN
pStartTime
yyyymmddhhnnssIN
pEndTime
yyyymmddhhnnssIN
usCustGroupID
IDIN
pCallStateByCGStruct
CALLSTATE_EX_STRUCT
OUT
pusCount
IN/OUT
pusExpiredEAP
OUT
pusLowExpiredEAP
OUT
ICD_OK
10.44 CccQueryCallStatByInnoEx
1.
CccApiInit
2.
01 (2007-12-30)
10-39
TopEng-
CTIAPI
10
SHORT __stdcall CccQueryCallStatByInnoEx (USHORT hCcc, USHORT usInnoNum,

USHORT *pusInnoID, USHORT usCityNum , USHORT *pusCityID, USHORT
usCusLevNum, USHORT *pusCustLevel , INNO_CALL_STAT_INFO *pInnoStat);
hCcc
CccConnectToServer
IN
usInnoNum
0IN
pusInnoID
IN
usCityNum
IN
pusCityID
ID IN
usCusLevNum
IN
pusCustLevel
IN
pInnoStat
INNO_CALL_STAT_INFO
OUT
l
usInnoNum=0
1
INNO_CALL_STAT_INFO
ICD_OK
10.45 CccQueryCurrentCallStatInfoOnAutoOrManu
1.
CccApiInit
2.
SHORT __stdcall CccQueryCurrentCallStatInfoOnAutoOrManu (USHORT hCcc,

UCHAR ucKeyItem, USHORT usInnoNum, USHORT *pusInnoID, USHORT usCityNum ,
10-40
01 (2007-12-30)
TopEng-
CTIAPI
10
USHORT *pusCityID, USHORT usCusLevNum, USHORT *pusCustLevel, USHORT

usSkillNum, USHORT
*pusSkillID , CALL_STAT_BILL_INFO * pStatInfo);
hCcc
ucKeyItem
IN
enum ENUM_KEY_ITEM
{
KEY_ITEM_NULL, //
KEY_ITEM_INNO, //
KEY_ITEM_CITY, //
KEY_ITEM_CUST //
}
usInnoNum
0
IN
pusInnoID
IN
usCityNum
IN
pusCityID
ID IN
usCusLevNum
IN
pusCustLevel
IN
usSkillNum
IN
pusSkillID
ID IN
pStatInfo
CALL_STAT_BILL_INFO OUT
KEY_ITEM usInnoNum=0 1
ICD_OK
10.46 CccQueryPassedCallStatInoOnAutoOrManu
5
01 (2007-12-30)
10-41
TopEng-
CTIAPI
10
1.
CccApiInit
2.
SHORT __stdcall CccQueryPassedCallStatInoOnAutoOrManu (USHORT hCcc, UCHAR

ucKeyItem, UCHAR ucPassedCount, USHORT usInnoNum, USHORT *pusInnoID,
USHORT usCityNum , USHORT *pusCityID, USHORT usCusLevNum, USHORT
*pusCustLevel , USHORT usSkillNum, USHORT
*pusSkillID ,
CALL_STAT_BILL_INFO *pStatInfo);
hCcc
ucKeyItem
IN
enum ENUM_KEY_ITEM
{
KEY_ITEM_NULL, //
KEY_ITEM_INNO, //
KEY_ITEM_CITY, //
KEY_ITEM_CUST //
}
ucPassedCount
4IN
5 ucPassedCount 2
10
usInnoNum
10-42
0
IN
pusInnoID
IN
usCityNum
IN
pusCityID
ID IN
usCusLevNum
IN
pusCustLevel
IN
usSkillNum
IN
pusSkillID
ID IN
pStatInfo
CALL_STAT_BILL_INFO OUT
KEY_ITEM usInnoNum=0
1
01 (2007-12-30)
TopEng-
CTIAPI
10
ICD_OK
10.47 CccQueryCpConferenceInfoEx
1.
CccApiInit
2.
SHORT __stdcall CccQueryCpConferenceInfoEx(USHORT hCcc, USHORT usConfNo,

USHORT* pusSize,DBCCC_CP_CONFERENCE_INFO_EX* pInfo)
hCcc
CccConnectToServer
IN
usConfNo
IN
pusSize
IN
pInfo
OUT
ICD_OK
10.48 CccQueryQueueCallStatInfo
5
1.
CccApiInit
2.
01 (2007-12-30)
10-43
TopEng-
CTIAPI
10
SHORT __stdcall CccQueryQueueCallStatInfo(USHORT hCcc, USHORT

&usSkillNum, SKILLID *pSkillID, DBCCC_QUEUE_CALL_STAT_INFO
*pdbQueueCallStatInfo);
hCcc
usSkillNum
IN
pSkillID
ID IN
pdbQueueCallStatInfo
OUT
ICD_OK
10.49 CccRequestTraceWithCallNo
1.
CccApiInit
2.
SHORT __stdcall CccRequestTraceWithCallNo(USHORT hCcc, LPCTSTR lpCaller,

LPCTSTR lpCalled, UCHAR ucTraceType, UCHAR ucTraceMode, PUSHORT
pusWorkNo);
10-44
hCcc
CccConnectToServer
IN
lpCaller
IN
lpCalled
IN
01 (2007-12-30)
TopEng-
CTIAPI
10
ucTraceType
IN
enum CALL_TRACE_TYPE
{
TRACE_WITH_CALLER = 0,
TRACE_WITH_CALLED,
TRACE_WITH_CALLER_CALLED,
TRACE_WITH_TRUNKNO,
};
ucTraceMode
//
//
//
//
IN
enum CALL_TRACE_MODE
{
REQUEST_TRACE = 0, //
CANCEL_TRACE,
//
FORCE_TRACE,
//
};
pusWorkNo
OUT
ICD_OK
10.50 CccRequestMonitorInno
1.
CccApiInit
2.
SHORT __stdcall CccRequestMonitorInno(USHORT hCcc, USHORT &usNum, USHORT

*InnoId, USHORT usFlag);
01 (2007-12-30)
10-45
TopEng-
CTIAPI
10
hCcc
CccConnectToServer
IN
usNum
IN/OUT
InnoId
ID
ID IN/OUT
usFlag
IN enum
INNO_TRACE_MODE
ICD_OK
10-46
01 (2007-12-30)
TopEng-
CTIAPI
11
11
11.1 CccQueryTotalAgentAbstract
11.2 CccQueryTotalAgentAbstractEx
11.3 CccQueryTotalAgentAbstractWithVDN VDN
11.4 CccQueryCurrentUser
11.5 CccQueryUser
11.6 CccQueryAllUser
11.7 CccQueryTotalUser
11.8 CccQueryUserExtendInfo
11.9 CccModifyUserExtendInfo
11.10 CccQueryAgentStatus
11.11 CccQueryAgentStatusEx
11.12 CccQueryAgentStatusEx2
11.13 CccQueryAgentIdByPhoneNo
11.14 CccQueryAgentPhoneNo
11.15 CccQueryAgentStatusExWithVDN VDN
11.16 CccQueryAgentSkills
11.17 CccQueryAgentSkillsEx
11.18 CccQueryAgentSkillsWithVDN VDN
11.19 CccRequestCloseSomeAgentSkills
11.20 CccQueryAgentStatisticsInfo
01 (2007-12-30)
11-1
TopEng-
CTIAPI
11
11.21 CccQueryAgentIPAddress IP
11.22 CccGetAgentScore
11.23 CccNotifyBulletin
11.24 CccNotifyBulletinEx
11.25 CccSendMessage
11.26 CccSendMediaStream
11.27 CccQueryTotalWorkGroup
11.28 CccQueryWorkGroupName
11.29 CccQueryWorkGroupTree
11.30 CccQueryWorkGroupStatus
11.31 CccQueryIsMonitor
11.32 CccSetMaxRestAgentNum
11.33 CccQueryMaxRestAgentNum
11.34 CccQueryOnRestAgentNum
11.35 CccQueryWaitRestAgentNum
11.36 CccQueryAllowRestAgentNum
11.37 CccSetAgentAutoEnterIdle
11.38 CccAgentEnterIdle
11.39 CccAgentEnterWork
11.40 CccModifyUser
11.41 CccQueryAgentRestInfo
11.42 CccQueryAgentRestDetailedInfo
11.43 CccQueryMediaTypeOnAgent
11.44 CccQueryMediaServerByMediaType
11.45 CccQueryAgentLoginMediaServer
11.46 CccQueryConfigAgentBySkillID
11.47 CccSetAgentSkillEx
11.48 CccQueryAgentIPAddressEx IP
11.49 CccQueryAgentRestInfoWithVDN VDN
11.50 CccQueryAgentCfgInfo
11.51 CccQuerySelfCcInfo
11.52 CccChangeAgentStatus
11-2
01 (2007-12-30)
TopEng-
CTIAPI
11
11.53 CccRequestWriteFlowTrace
11.54 CccQueryBatchAgentAbstract
11.55 CccQueryUserEx
11.56 CccLogonWithAccount
11.57 CccQueryAgentIdWithAccount
11.58 CccQueryAllUserWorkNoWithAccount
11.59 CccQueryAgentStatusStatistic
11.60 CccAgentLoginQc
11.61 CccAgentLogoutQc
01 (2007-12-30)
11-3
TopEng-
CTIAPI
11
11.1 CccQueryTotalAgentAbstract
Agent
1.
CccApiInit
2.
USHORT __stdcall CccQueryTotalAgentAbstract(USHORT hCcc, USHORT

*pusAgentNum, DBCCC_AGENT_ABSTRACT *pdbAgentInfo);
hCcc
CccConnectToServer
IN
pusAgentNum
IN/OUT
pdbAgentInfo
DBCCC_AGENT_ABSTRACT
API
OUT
ICD_OK
MAX_CCC_NUM = 1500;
// CCC
DBCCC_AGENT_ABSTRACT Agent[MAX_CCC_NUM];
USHORT usAgentNum;
rc = CccQueryTotalAgentAbstract(m_usConnectID, &usAgentNum, Agent);
11.2 CccQueryTotalAgentAbstractEx
Agent
11-4
01 (2007-12-30)
TopEng-
CTIAPI
11
1.
CccApiInit
2.
USHORT __stdcall CccQueryTotalAgentAbstractEx (USHORT hCcc, USHORT

*pusAgentNum, DBCCC_AGENT_ABSTRACT * pdbAgentInfo );
hCcc
CccConnectToServer
IN
pusAgentNum
IN/OUT
pdbAgentInfo
OUT
ICD_OK
MAX_CCC_NUM = 1500;
// CCC
USHORT usAgentNum;
rc = CccQueryTotalAgentAbstractEx (m_usConnectID, &usAgentNum, Agent);
11.3 CccQueryTotalAgentAbstractWithVDN VDN
VDN Agent
1.
CccApiInit
2.
01 (2007-12-30)
11-5
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CTIAPI
11
USHORT __stdcall CccQueryTotalAgentAbstractWithVDN(USHORT hCcc, VDNID

usVdnId, USHORT *pusAgentNum, DBCCC_AGENT_ABSTRACT *pdbAgentInfo );
hCcc
CccConnectToServer
IN
usVdnId
VDN IN/OUT
pusAgentNum
IN/OUT
pdbAgentInfo
API
OUT
ICD_OK
MAX_CCC_NUM = 1500;
// CCC
VDNID usVdnId = 1;
USHORT usAgentNum;
rc = CccQueryTotalAgentAbstract(m_usConnectID, usVdnId, &usAgentNum,
Agent);
11.4 CccQueryCurrentUser
API
USHORT CccLogon CccLogoff

USHORT
11-6
1.
CccApiInit
2.
01 (2007-12-30)
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CTIAPI
11
SHORT __stdcall CccQueryCurrentUser (USHORT hCcc,

pUser);
DBCCC_USER_RECORD*
hCcc
CccConnectToServer
IN
pUser
DBCCC_USER_RECORD OUT
ICD_OK
memset(VOID *) &User, 0x0, sizeof(DBCCC_USER_RECORD);
rc = CccQueryCurrentUser(m_usConnectID, &User);
if ( rc == ICD_OK )
{
char tmpstr[100];
sprintf(tmpstr, " WorkNo %u, UserName %s, Password %s, Security %
lu",
User.usWorkNo,
User.szUserName,
User.szPassword,
User.ulSecurity);//
}
CccQueryUserCccQueryTotalUser
11.5 CccQueryUser
1.
CccApiInit
2.
01 (2007-12-30)
11-7
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CTIAPI
11
USHORT __stdcall
pdbUserRecord )
CccQueryUser (USHORT hCcc, DBCCC_USER_RECORD*
hCcc
CccConnectToServer
IN
pdbUserRecord
DBCCC_USER_RECORD
usWorkNo
szPassword usSecurity
IN/OUT
ICD_OK
memset((VOID *) &User, 0x0, sizeof(DBCCC_USER_RECORD));
User.usWorkNo = m_usAgentNo;
rc = CccQueryUser(m_usConnectID, &User);
if ( rc == ICD_OK )
{
char tmpstr[100];
sprintf(tmpstr, " WorkNo %u, UserName %s, Password %s, Security %
lu",
User.usWorkNo,
User.szUserName,
User.szPassword,
User.ulSecurity);//
}
CccQueryUserCccQueryTotalUser
11.6 CccQueryAllUser
API JTAPI API
11-8
01 (2007-12-30)
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CTIAPI
11
1.
CccApiInit
2.
SHORT __stdcall CccQueryAllUser(USHORT hCcc, LPDBCCC_USER_RECORD

lpUserRecord, USHORT *usTotalUser);
hCcc
lpUserRecord
OUT
usTotalUser
OUT
ICD_OK
11.7 CccQueryTotalUser
1.
CccApiInit
2.
USHORT __stdcall
USHORT pWorkNo)
CccQueryTotalUser ( USHORT hCcc, USHORT *pUserNum,
hCcc
CccConnectToServer
IN
pUserNum
IN/OUT
01 (2007-12-30)
11-9
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CTIAPI
11
pWorkNo
OUT
ICD_OK
USHORT wUserNum = 100;

USHORT wUserNo[100];
USHORT rc = CccQueryTotalUser(m_usConnectID, &wUserNum,
if ( rc == ICD_OK )
{
char tmpstr[255];
sprintf(tmpstr,"UserNum: %u",wUserNum);
for ( USHORT i =0; i<wUserNum;i++)
sprintf(tmpstr,"%s, %u",tmpstr,wUserNo[i]);
AfxMessageBox(tmpstr,MB_OK)
};
wUserNo);
11.8 CccQueryUserExtendInfo
1.
CccApiInit
2.
USHORT __stdcall CccQueryUserExtendInfo (USHORT hCcc, USHORT usWorkNo,

UCHAR pucInfo[RESERVED_SIZE]);
11-10
hCcc
usWorkNo
IN
pucInfo
OUT
01 (2007-12-30)
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CTIAPI
11
ICD_OK
UCHAR Info[RESERVED_SIZE];
USHORT rc = CccQueryUserExtendInfo (m_usConnectID,
m_usAgentNo, Info);
CccModifyUserExtendInfo
11.9 CccModifyUserExtendInfo
1.
CccApiInit
2.
USHORT __stdcall CccModifyUserExtendInfo (USHORT hCcc, USHORT usWorkNo,

UCHAR pucInfo[RESERVED_SIZE]);
hCcc
usWorkNo
IN
pucInfo
IN
ICD_OK
UCHAR Info[RESERVED_SIZE];
USHORT rc = CccModifyUserExtendInfo (m_usConnectID,
01 (2007-12-30)
m_usAgentNo, Info);
11-11
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CTIAPI
11
CccQueryUserExtendInfo
11.10 CccQueryAgentStatus
Agent Agent ACD

AgentID
Agent UIS
DBCCC_AGENT_INFO
1.
CccApiInit
2.
USHORT __stdcall
DBCCC_AGENT_INFO
CccQueryAgentStatus(USHORT hCcc, USHORT usAgenID,

*pdbAgentData );
hCcc
CccConnectToServer
IN
usAgentID
IDIN
pdbAgentData
DBCCC_AGENT_INFO
OUT
ICD_OK
DBCCC_AGENT_INFO Status;
rc = CccQueryAgentStatus(m_usConnectID, usAgentNo, &Status);
11-12
01 (2007-12-30)
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11
11.11 CccQueryAgentStatusEx
Agent Agent ACD

Agent ID
Agent UIS
DBCCC_AGENT_INFO_EX
1.
CccApiInit
2.
USHORT __stdcall CccQueryAgentStatusEx (USHORT hCcc, AGENTID &agentID,

DBCCC_AGENT_INFO_EX *lpAgentData);
hCcc
CccConnectToServer
IN
AgentID
IDIN
IpAgentData
DBCCC_AGENT_INFO_EX
OUT
ICD_OK
DBCCC_AGENT_INFO_EXStatus;
rc = CccQueryAgentStatusEx(m_usConnectID, usAgentNo, &Status);
//ICD3.0
typedef struct tagDBCCC_AGENT_INFO_EX
{
ULONGcb;
AGENT_STRUCT_EX Agent;//
USHORTszDeviceNo;//Agent
UCHARszPilotNbr[MAXLEN_PILOTNBR + 1];//Agent
USHORTusPrevState;//
//enum AGENT_STATE_20
ULONGulPrevStateTime;
//
01 (2007-12-30)
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CTIAPI
11
USHORTusCurrentState;// enum AGENT_STATE_20
ULONGulCurrentStateTime; //
ULONGulLogonTime; //
USHORTusKeepNums;//
USHORTusAnswerNums;//
USHORTusConferenceNums;//
USHORTusCallOutNums;//
USHORTusTransferNums; //,
USHORTusTransferOutNums;//
USHORTusRedirectNums;//
USHORTusInterCallNums;//
USHORTusNoAnswerNums;
//
USHORTusBusyNums;//
USHORTusIdleTime;//
USHORTusRestNums;//
USHORTusRestOutNums;//
ULONGulRestTime;//
ULONGulRestOutTime;//
USHORTusAgentRelease; //
ULONGulTotalTalkIngTimes;//
CALLIDcallID[2];//
UCHARucTransferFlg;//
//enum TIMEOUT_PROCESS_STYLE
DEVICE_IDTransferDevice;//
UCHARucAgentType;//
} DBCCC_AGENT_INFO_EX, *LPDBCCC_AGENT_INFO_EX;
//
11.12 CccQueryAgentStatusEx2
1.
CccApiInit
2.
USHORT__stdcall CccQueryAgentStatusEx2(USHORT hCcc, USHORT

&usAgentNum,USHORT *pAgentID, UCHAR *pAgentStatusInfo);
11-14
hCcc
CccConnectToServer
IN
usAgentNum
IN/OUT
01 (2007-12-30)
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CTIAPI
11
pAgentID
IN
pAgentStatusInfo
OUT
ICD_OK
11.13 CccQueryAgentIdByPhoneNo
PC Phone
1.
CccApiInit
2.
short __stdcall CccQueryAgentIdByPhoneNo(USHORT hCcc, LPCTSTR lpDN,

AGENTID *pAgentId);
hCcc
CccConnectToServer
IN
lpDN
IN
pAgentId
OUT
ICD_OK
11.14 CccQueryAgentPhoneNo
PC+Phone
01 (2007-12-30)
11-15
TopEng-
CTIAPI
11
1.
CccApiInit
2.
short __stdcall CccQueryAgentPhoneNo(USHORT hCcc, USHORT &usNums,

CCC_AGENT_PHONE *pAgentPhone);
hCcc
CccConnectToServer
IN
usNums
PC Phone IN/OUT
pAgentPhone
CCC_AGENT_PHONE
ICD_OK
11.15 CccQueryAgentStatusExWithVDN VDN
VDN Agent Agent ACD

AgentID
Agent UIS
DBCCC_AGENT_INFO_EX
1.
CccApiInit
2.
USHORT __stdcall CccQueryAgentStatusExWithVDN (USHORT hCcc, AGENTID

&agentID, VDNID usVdnId,DBCCC_AGENT_INFO_EX *lpAgentData);
11-16
01 (2007-12-30)
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CTIAPI
11
hCcc
CccConnectToServer
IN
agentID
IN
usVdnId
VDN IN/OUT
lpAgentData
DBCCC_AGENT_INFO_EX
OUT
ICD_OK
11.16 CccQueryAgentSkills
1.
CccApiInit
2.
USHORT __stdcall CccQueryAgentSkills (USHORT hCcc, USHORT usAgentNo,

PUSHORT pusSkillNum, SKILL_STRUCT *pSkill );
hCcc
CccConnectToServer
IN
usAgentNo
IN
pusSkillNum
IN/OUT
pSkill
SKILL_STRUCT
OUT
01 (2007-12-30)
11-17
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11
ICD_OK
USHORT usSkillNum;
rc=CccQueryAgentSkills(m_usConnectID, usAgentNo, &usSkillNum, &Skill[0]);
11.17 CccQueryAgentSkillsEx
AGENT_SKILLS_EX
1.
CccApiInit
2.
USHORT __stdcall CccQueryAgentSkillsEx (USHORT hCcc, USHORT usAgentNo,

USHORT *pSkillNum, AGENT_SKILLS_EX *pAgentSkill );
hCcc
CccConnectToServer
IN
usAgentNo
IN
pSkillNum
IN/OUT
pAgentSkill
AGENT_SKILLS_EX
OUT
ICD_OK
USHORT usSkillNum;
AGENT_SKILLS_EX Skill[MAX_SKILL_NUM];
rc = CccQueryAgentSkillsEx(m_usConnectID, usAgentNo, &usSkillNum, &Skill
[0]);
11-18
01 (2007-12-30)
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11
11.18 CccQueryAgentSkillsWithVDN VDN
VDN
1.
CccApiInit
2.
USHORT __stdcall CccQueryAgentSkillsWithVDN (USHORT hCcc, USHORT

usAgentNo, VDNID usVdnId,PUSHORT pusSkillNum, SKILL_STRUCT *pSkill
);
hCcc
CccConnectToServer
IN
usAgentNo
IN
usVdnId
VDN IN/OUT
pusSkillNum
IN/OUT
pSkill
SKILL_STRUCT
OUT
ICD_OK
USHORT usSkillNum;
rc=CccQueryAgentSkillsWithVDN(m_usConnectID, usAgentNo, 1, &usSkillNum,
&Skill[0]);
01 (2007-12-30)
11-19
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CTIAPI
11
11.19 CccRequestCloseSomeAgentSkills
1.
CccApiInit
2.
USHORT __stdcall CccRequestCloseSomeAgentSkills(USHORT hCcc, USHORT

usAgentNo, CHAR *pcSkills);
hCcc
CccConnectToServer
IN
usAgentNo
IN
pcSkills
Skill1Skill2Skilln
25KBIN
ASCII 13
ICD_OK
CHAR cSkill[255];
strcpy(cSkill, "180,Chinese");
usRc = CccRequestCloseSomeAgentSkills(m_usConnectID, usAgentNo, cSkill);
11-20
01 (2007-12-30)
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11
11.20 CccQueryAgentStatisticsInfo
Agent UIS
AGENT_STATISTICS_INFO
1.
CccApiInit
2.
SHORT __stdcall CccQueryAgentStatisticsInfo(USHORT hCcc, USHORT

usWorkNo, EVENT_TIME *pInfoDate, LPAGENT_STATISTICS_INFO pStatInfo);
hCcc
CccConnectToServer
IN
usWorkNo
IN
pInfoDate
IN
pStatInfo
AGENT_STATISTICS_INFO
OUT
ICD_OK
EVENT_TIME infoDate;
AGENT_STATISTICS_INFO status;
rc = CccQueryAgentStatisticsInfo(m_usConnectID, usAgentNo, &infoDate,
&status);
11.21 CccQueryAgentIPAddress IP
IP
01 (2007-12-30)
11-21
TopEng-
CTIAPI
11
1.
CccApiInit
2.
SHORT __stdcall CccQueryAgentIPAddress(USHORT hCcc, USHORT usWorkNo,

ULONG *pulIpAddress);
hCcc
usWorkNo
IN
pulIpAddress
IP OUT
ICD_OK
ULONG ulIpAddress;
rc = CccQueryAgentIPAddress(m_usConnectID, usAgentNo, &ulIpAddress);
11.22 CccGetAgentScore
1.
CccApiInit
2.
USHORT __stdcall CccGetAgentScore (USHORT

AGENT_ANALY_INFO* pInfo);
11-22
hCcc, USHORT usWorkNo,
01 (2007-12-30)
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CTIAPI
11
hCcc
CccConnectToServer
IN
usWorkNo
IN
pInfo
OUT
ICD_OK
AGENT_ANALY_INFO * pInfo;
rc = CccGetAgentScore (m_usConnectID, m_usAgentNo, pInfo);
if (rc == ICD_OK)
{
strErrorInfo.Format(" (%d,%f),(%d,%f),(%d,%f),(%d,%f)",
(int) pInfo->usFirstAgentNo, pInfo->fFirstAgentScore,
(int) pInfo->usSecondAgentNo, pInfo->fSecondAgentScore,
(int) pInfo->usThirdAgentNo, pInfo->fThirdAgentScore,
pInfo->usSelfIndex,pInfo->fSelfScore);
}
11.23 CccNotifyBulletin
CCC_NOTIFY_BULLETIN_EVENT
1.
CccApiInit
2.
USHORT __stdcall CccNotifyBulletin(USHORT hCcc, UCHAR ucType, ULONG

ulParam, CHAR *pszParam);
01 (2007-12-30)
11-23
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CTIAPI
11
hCcc
CccConnectToServer
IN
ucType
IN
ulParam
ULONG
CCC_NOTIFY_BULLETIN_ EVETN
0
IN
pszParam
\0 ucType
0 1
1KBIN
ICD_OK
CHAR cSkills[100];
strcpy(cSkills,"Chinese,180");
USHORT rc = CccNotifyBulletin(m_usConnectID, 1, strlen(cSkills),
cSkills);
CHAR cGroupName[100];
strcpy(cGroupName,"180 ");
USHORT rc = CccNotifyBulletin(m_usConnectID, 0, strlen(cGroupName),
cGroupName);
11.24 CccNotifyBulletinEx
CCC_NOTIFY_BULLETIN_EXPAND_EVENT
1.
11-24
CccApiInit
01 (2007-12-30)
TopEng-
CTIAPI
2.
11
SHORT __stdcall CccNotifyBulletinEx (USHORT hCcc, UCHAR ucType, CHAR

pszParam[1024], USHORT usSize, CHAR pcMsgBuff[]);
hCcc
CccConnectToServer
IN
ucType
IN
l
pszParam[1024]
\0 ucType
0 1
1KBIN
usSize
pcMsgBuff IN
pcMsgBuff
1024ByteIN
ICD_OK
11.25 CccSendMessage
1KB
CCC_MESSAGE_EVENT 1KB
1.
CccApiInit
2.
USHORT __stdcall CccSendMessage (USHORT hCcc, USHORT usWorkNo, USHORT

usSize, CHAR pcMsgBuff);
01 (2007-12-30)
11-25
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CTIAPI
11
hCcc
usWorkNo
IN
usSize
pcMsgBuff IN
pcMsgBuff
1024ByteIN
ICD_OK
CHARcMsg[1024];
strcpy(cMsg, "");
USHORT rc = CccSendMessage(m_usConnectID, usAgentNo, strlen(cMsg), cMsg);
11.26 CccSendMediaStream
1.
CccApiInit
2.
USHORT __stdcall CccSendMediaStream (USHORT hCcc,

usSize, CHAR *pMediaStreamInfo);
CALLID &callID, USHORT
hCcc
CccConnectToServer
IN
callID
IDIN
usSize
pMediaStreamInfo
IN
pMediaStreamInfo
11-26
IN
01 (2007-12-30)
TopEng-
CTIAPI
11
ICD_OK
CHAR cMsg[1024];
strcpy(cMsg, "");
USHORT usRc = CccSendMediaStream(m_usConnectID, callID, strlen(cMsg),
cMsg);
11.27 CccQueryTotalWorkGroup
1.
CccApiInit
2.
USHORT __stdcall CccQueryTotalWorkGroup (USHORT

*pusWorkGroupNum, WORKGROUP_INFO pcInfo[]);
hCcc,
USHORT
hCcc
CccConnectToServer
IN
pusWorkGroupNum
IN/OUT
pcInfo[]
OUT
ICD_OK
WORKGROUP_INFO Info[100];
USHORT usGroupNum;
USHORT usRc = CccQueryTotalWorkGroup(m_usConnectID, &usGroupNum, &Info
[0]);
01 (2007-12-30)
11-27
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CTIAPI
11
11.28 CccQueryWorkGroupName
1.
CccApiInit
2.
USHORT __stdcall CccQueryWorkGroupName (USHORT hCcc, USHORT

usWorkGroupID, WORKGROUP_INFO *pcInfo);
hCcc
CccConnectToServer
IN
usWorkGroupID
IN
pcInfo
IN
ICD_OK
WORKGROUP_INFO Info;
USHORT rc = CccQueryWorkGroupName(m_usConnectID, usWorkGroupID, &Info);
11.29 CccQueryWorkGroupTree
11-28
1.
CccApiInit
2.
01 (2007-12-30)
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CTIAPI
11
SHORT __stdcall CccQueryWorkGroupTree (USHORT hCcc, USHORT

*pusNodeCount,NODE_INFO *pdbWorkGroupTree);
hCcc
CccConnectToServer
IN
pusNodeCount
IN/
OUT
pdbWorkGroupTree
NODE_INFO
OUT
ICD_OK
MAX_NODE_NUM = 1500;
// CCC
NODE_INFO pdbWorkGroupTree[MAX_NODE_NUM];
USHORT usNodeCount 1000;
rc = CccQueryWorkGroupTree(m_usConnectID, & usNodeCount,
pdbWorkGroupTree);
11.30 CccQueryWorkGroupStatus
1.
CccApiInit
2.
USHORT __stdcall CccQueryWorkGroupStatus (USHORT hCcc, USHORT

usMonitorNo, USHORT*pusAgentNum, DBCCC_AGENT_WORKGROUP_INFO *pcInfo);
01 (2007-12-30)
11-29
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CTIAPI
11
hCcc
CccConnectToServer
IN
usMonitorNo
IN
pusAgentNum
IN/OUT
pcInfo
OUT
ICD_OK
DBCCC_AGENT_WORKGROUP_INFO Info[100];
USHORT usAgentNum;
USHORT rc=CccQueryWorkGroupStatus(m_usConnectID, usMonitorNo,
&usAgentNum, &Info[0]);
11.31 CccQueryIsMonitor
1.
CccApiInit
2.
USHORT __stdcall CccQueryIsMonitor (USHORT hCcc, USHORT usWorkNo,

USHORT*pusIsMonitor);
11-30
hCcc
usWorkNo
IN
01 (2007-12-30)
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CTIAPI
11
pusIsMonitor
OUT
l
FALSE
TRUE
ICD_OK
11.32 CccSetMaxRestAgentNum
1.
CccApiInit
2.
SHORT __stdcall CccSetMaxRestAgentNum (USHORT hCcc, USHORT

usMaxRestAgentNum);
hCcc
usMaxRestAgentNum
IN
ICD_OK
11.33 CccQueryMaxRestAgentNum
01 (2007-12-30)
11-31
TopEng-
CTIAPI
11
1.
CccApiInit
2.
USHORT __stdcall CccQueryMaxRestAgentNum (USHORT hCcc, USHORT

*pusMaxRestAgentNum);
hCcc
CccConnectToServer
IN
usMaxRestAgentNum
OUT
ICD_OK
11.34 CccQueryOnRestAgentNum
1.
CccApiInit
2.
USHORT __stdcall CccQueryOnRestAgentNum (USHORT hCcc, USHORT

*pusOnRestAgentNum);
11-32
hCcc
pusOnRestAgent
Num
OUT
01 (2007-12-30)
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CTIAPI
11
ICD_OK
11.35 CccQueryWaitRestAgentNum
1.
CccApiInit
2.
USHORT __stdcall CccQueryWaitRestAgentNum (USHORT hCcc, USHORT

*pusWaitRestAgentNum);
hCcc
CccConnectToServer
IN
pusWaitRestAgentNum
OUT
ICD_OK
11.36 CccQueryAllowRestAgentNum
1.
CccApiInit
2.
01 (2007-12-30)
11-33
TopEng-
CTIAPI
11
USHORT __stdcall CccQueryAllowRestAgentNum(USHORT hCcc, USHORT

*pusAllowRestAgentNum);
hCcc
CccConnectToServer
IN
pusAllowRestAgentNum
OUT
ICD_OK
11.37 CccSetAgentAutoEnterIdle
Idle
Work
CccAgentEnterIdle
1.
CccApiInit
2.
USHORT __stdcall CccSetAgentAutoEnterIdle (USHORT hCcc, USHORT usFlag);
11-34
hCcc
01 (2007-12-30)
TopEng-
CTIAPI
11
usFlag
TRUE
FALSE
IN
ICD_OK
11.38 CccAgentEnterIdle
1.
CccApiInit
2.
3.
CccSetAgentAutoEnterIdle FALSE
4.
5.
CccAgentEnterIdle
USHORT __stdcall CccAgentEnterIdle (USHORT hCcc);
hCcc
CccConnectToServer
IN
ICD_OK
11.39 CccAgentEnterWork
01 (2007-12-30)
11-35
TopEng-
CTIAPI
11
1.
CccApiInit
2.
3.
CccSetAgentAutoEnterIdle True
4.
USHORT __stdcall CccAgentEnterWork (USHORT hCcc);
hCcc
CccConnectToServer
IN
ICD_OK
11.40 CccModifyUser
passwordsecurity level
1.
CccApiInit
2.
USHORT __stdcall
pdbUserRecord );
CccModifyUser ( USHORT hCcc, DBCCC_USER_ RECORD*
11-36
hCcc
pdbUserRecord
DBCCC_USER_ RECORD
IN
01 (2007-12-30)
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CTIAPI
11
ICD_OK
memset((VOID *) &User, 0x0, sizeof(DBCCC_USER_RECORD));
User.usWorkNo = m_usAgentNo;
User.ulSecurity = m_dwSecurity;
WORD rc = CccModifyUser(m_usConnectID, &User);
11.41 CccQueryAgentRestInfo
1.
CccApiInit
2.
SHORT __stdcall CccQueryAgentRestInfo(USHORT hCcc, USHORT *pusMaxRestNum,

USHORT *pusOnRestNum, USHORT *pusWaitRestNum, USHORT *pusAllowRestNum);
hCcc
CccConnectToServer
IN
pusMaxRestNum
OUT
pusOnRestNum
OUT
pusWaitRestNum
OUT
pusAllowRestNum
OUT
ICD_OK
01 (2007-12-30)
11-37
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11
11.42 CccQueryAgentRestDetailedInfo
AGENT_REST_DETAIL
1.
CccApiInit
2.
SHORT __stdcall CccQueryAgentRestDetailedInfo(USHORT hCcc, VDNID usVdnId,

USHORT *pusOnRestNum, USHORT *pusAllowRestNum, USHORT *pusWaitRestNum,
USHORT* pusCount, AGENT_REST_DETAIL *pDetailInfo);
hCcc
CccConnectToServer
IN
usVdnId
VDNIDIN
pusOnRestNum
OUT
pusAllowRestNum
OUT
pusWaitRestNum
OUT
pusCount
OUT
pDetailInfo
AGENT_REST_DETAIL
OUT
ICD_OK
11-38
01 (2007-12-30)
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11
11.43 CccQueryMediaTypeOnAgent
1.
CccApiInit
2.
USHORT __stdcall CccQueryMediaTypeOnAgent(USHORT hCcc, USHORT usAgentNo,

USHORT *pusMediaNum, USHORT *pusMediaType);
hCcc
usAgentNo
IDIN
pusMediaNum
IN/OUT
pusMediaType
OUT
ICD_OK
11.44 CccQueryMediaServerByMediaType
1.
CccApiInit
2.
01 (2007-12-30)
11-39
TopEng-
CTIAPI
11
USHORT __stdcall CccQueryMediaServerByMediaType(USHORT hCcc, USHORT

usMediaType, USHORT *pusServerNum, UCHAR *pucMediaServer);
hCcc
usMediaType
IN
pusServerNum
OUT
pucMediaServer
OUT
ICD_OK
11.45 CccQueryAgentLoginMediaServer
1.
CccApiInit
2.
USHORT __stdcall CccQueryAgentLoginMediaServer(USHORT hCcc, USHORT

usWorkNo, USHORT &usServerNum, UCHAR *pLogin);
11-40
hCcc
CccConnectToServer
IN
usWorkNo
IN
usServerNum
IN/
OUT
01 (2007-12-30)
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CTIAPI
11
pLogin
OUT
l
ICD_OK
11.46 CccQueryConfigAgentBySkillID
1.
CccApiInit
2.
USHORT __stdcall CccQueryConfigAgentBySkillID(USHORT hCcc, USHORT

usSkillID, USHORT &usNum, USHORT *pusWorkNo);
hCcc
usSkillID
SKILLIDIN
usNum
OUT
pusWorkNo
OUT
ICD_OK
01 (2007-12-30)
11-41
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11
11.47 CccSetAgentSkillEx
1.
CccApiInit
2.
USHORT __stdcall CccSetAgentSkillEx(USHORT hCcc, USHORT usWorkNo, USHORT

&usSkillNum, SKILLID *pSkillID, UCHAR *pbIsLogined);
hCcc
usWorkNo
IN
usSkillNum
IN/OUT
pSkillID
IN
pbIsLogined
0 1 OUT
ICD_OK
11.48 CccQueryAgentIPAddressEx IP
IP
11-42
1.
CccApiInit
2.
01 (2007-12-30)
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CTIAPI
11
USHORT __stdcall CccQueryAgentIPAddressEx(USHORT hCcc, USHORT usAgentNum,

USHOR* pAgentIDs,ULONG* pIPs);
hCcc
usAgentNum
IN/OUT
pAgentIDs
IN
pIPs
IP IP pAgentIDs
pIPs OUT
ICD_OK
11.49 CccQueryAgentRestInfoWithVDN VDN
VDN
1.
CccApiInit
2.
USHORT __stdcall CccQueryAgentRestInfoWithVDN(USHORT hCcc, VDNID

usVdnId,USHORT *pusMaxRestNum, USHORT *pusOnRestNum, USHORT
*pusWaitRestNum, USHORT *pusAllowRestNum)
hCcc
CccConnectToServer
IN
usVdnId
VDNIDIN
pusMaxRestNum
OUT
01 (2007-12-30)
11-43
TopEng-
CTIAPI
11
pusOnRestNum
OUT
pusWaitRestNum
OUT
pusAllowRestNum
OUT
ICD_OK
11.50 CccQueryAgentCfgInfo
1.
CccApiInit
2.
USHORT__stdcall CccQueryAgentCfgInfo(USHORT hCcc, USHORT usWorkNo,

USHORT &usSize, char *pCfgInfo);
hCcc
usWorkNo
IN
usSize
IN/OUT
pCfgInfo
AGENT_CFG_INFO OUT
ICD_OK
11-44
01 (2007-12-30)
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11
11.51 CccQuerySelfCcInfo
ID VDNID
1.
CccApiInit
2.
SHORT __stdcall CccQuerySelfCcInfo (USHORT hCcc, USHORT *pusSize,

DBCCC_CUR_CC_INFO *pCcInfo);
hCcc
pusSize
IN/OUT
pCcInfo
pInfo
struct DBCCC_CUR_CC_INFO
{
USHORTusSubCcNo; //
IDUSHORTusVdnId; // ID
};
ICD_OK
DBCCC_CUR_CC_INFO
pCcInfo ICD_OK
11.52 CccChangeAgentStatus
01 (2007-12-30)
11-45
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CTIAPI
11
1.
CccApiInit
2.
SHORT __stdcall CccChangeAgentStatus(USHORT hCcc, USHORT

usStatusReq,UCHAR ucFlag,ULONG ulparam)
hCcc
CccConnectToServer
IN
usStatusReq
enum
CHANGE_AGENT_STATUS_REQ_STA
TE IN
enum CHANGE_AGENT_STATUS_REQ_STATE
{
STATUS_REQ_BUSY = 1,//,
STATUS_REQ_WORK = 2,//
STATUS_REQ_REST = 4,//
STATUS_REQ_STUDY= 8, //
};
ucFlag
IN
ulParam
usStatusReq = 4
usStatusReq = 2
enum
WORK_SUBSTATE
IN
Enum WORK_SUBSTATE
{
WORKSS_DEFAULT, //
WORKSS_ADJUST,
//
}
ICD_OK
11-46
01 (2007-12-30)
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11
11.53 CccRequestWriteFlowTrace
SHORT __stdcall CccRequestWriteFlowTrace(USHORT hCcc, LPFLOWTRACE_ITEM

pItem);
hCcc
pItem
OUT
ICD_OK
11.54 CccQueryBatchAgentAbstract
API JTAPI API
1.
CccApiInit
2.
SHORT __stdcall CccQueryBatchAgentAbstract(USHORT hCcc, USHORT

usBeginAgentID, USHORT usEndAgentID,USHORT
*AgentNum,DBCCC_AGENT_ABSTRACT* lpAgentInfo );
01 (2007-12-30)
11-47
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CTIAPI
11
hCcc
CccConnectToServer
IN
usBeginAgentID
IN
usEndAgentID
IN
AgentNum
OUT
lpAgentInfo
OUT
ICD_OK
11.55 CccQueryUserEx
1.
CccApiInit
2.
SHORT __stdcall CccQueryUserEx (USHORT hCcc,DBCCC_USER_RECORD_EX *

pdbUserRecord )
11-48
hCcc
pdbUserRecord
DBCCC_USER_RECORD usWorkNo
szPassword usSecurity IN/OUT
01 (2007-12-30)
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11
ICD_OK
11.56 CccLogonWithAccount
1.
CccApiInit
2.
SHORT __stdcall CccLogonWithAccount(USHORT hCcc, CHAR *pUserAccount, CHAR

*pAccountPwd, DBCCC_USER_RECORD_EX *pdbUserRecord, char* szErrorInfo,
PUSHORT pcLength);
hCcc
pUserAccount
IN
pAccountPwd
IN
pdbUserRecord
DBCCC_USER_RECORD_EX
usWorkNo szPassword
IN/OUT
szErrorInfo
IN/OUT
pcLength
IN/OUT
ICD_OK
11.57 CccQueryAgentIdWithAccount
01 (2007-12-30)
11-49
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CTIAPI
11
1.
CccApiInit
2.
SHORT __stdcall CccQueryAgentIdWithAccount(USHORT hCcc, CHAR

*pUserAccount, AGENTID &agentId);
hCcc
pUserAccount
IN
agentId
OUT
ICD_OK
11.58 CccQueryAllUserWorkNoWithAccount
VDN
1.
CccApiInit
2.
SHORT __stdcall CccQueryAllUserWorkNoWithAccount(USHORT hCcc, VDNID

usVdnID, USHORT *usTotalUserNum, WORKNO_WITH_ACCOUNT* lpAgentAccount);
11-50
hCcc
usVdnID
VDNIDIN
usTotalUserNum
IN/OUT
01 (2007-12-30)
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CTIAPI
11
lpAgentAccount
IN/OUT
ICD_OK
11.59 CccQueryAgentStatusStatistic
1.
CccApiInit
2.
3.
SHORT __stdcall CccQueryAgentStatusStatistic(USHORT hCcc, USHORT

usAgentCount,USHORT *pAgentNo,USHORT usStatus,USHORT*
pusAgentNum,OP_STATISTIC_INFO *lpOpInfo);
hCcc
CccConnectToServer
IN
usAgentCount
2000 0
IN
pAgentNo
IN
01 (2007-12-30)
11-51
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CTIAPI
11
usStatus
IN
enum AGENT_OP_STATUS
//
{
ops_null=0, //
ops_study, //
ops_idle, //
ops_busy, //
ops_active, //
ops_wait_answer,//
ops_wait_connect,//
ops_wait_alerting = 9,//
ops_tri_talk = 10,//
ops_hungup = 13,//
ops_work_begin = 14,
ops_adjust =
ops_work_begin, //
ops_work_end = 16,
ops_monitor_supervisor_other=2
0,
ops_playvoice = 22,//
ops_rest = 26, //(
)
ops_work,
///
ops_monitor_insert_call, //
ops_mute =29,
ops_hold,
OPS_END,
};
pusAgentNum
11-52
OUT
01 (2007-12-30)
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CTIAPI
11
lpOpInfo
OUT
struct OP_STATISTIC_INFO
{
USHORT usWorkNo;
//
,
ULONG ulOpCount; //
ULONG ulTotalTime; //
ULONG ulCurrentTime; //
};
ICD_OK
11.60 CccAgentLoginQc
1.
CccApiInit
2.
3.
SHORT
__stdcall CccAgentLoginQc (USHORT hCcc, AGENTID AgentID)
hCcc
CccConnectToServer
IN
AgentID
Agent IDIN
01 (2007-12-30)
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11
ICD_OK
11.61 CccAgentLogoutQc
1.
CccApiInit
2.
3.
4.
CccAgentLoginQc
SHORT
__stdcall CccAgentLogoutQc (USHORT hCcc, AGENTID AgentID)
hCcc
CccConnectToServer
IN
AgentID
Agent IDIN
ICD_OK
11-54
01 (2007-12-30)
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12
12
12.1 CccQueryCallIDOnAgent
12.2 CccQueryCallIDOnAgentEx
12.3 CccQueryCalls
12.4 CccGetCallSkillDescription
12.5 CccQueryCallInfo
12.6 CccQueryCallInfoEx
12.9 CccQueryCallStatisticsInfo
12.10 CccQueryCallStatisticsInfoExt
12.11 CccQueryCallStatisticsInfoEx2
12.12 CccQueryCallStatisticsInfoByMediaType
12.13 CccSetCallData
12.14 CccSetCallDataEx
12.15 CccQueryCallData
12.16 CccQueryCallDataEx
12.17 CccSetCallKeyID ID
12.18 CccSetCallKeyIDEx ID
12.19 CccSetUserHistoryData
12.20 CccQueryUserHistoryData
01 (2007-12-30)
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12.21 CccQueryUserClassName
12.22 CccQueryUserClassNameWithVDN
12.23 CccSetUserClass
12.24 CccSetUserClassEx
12.25 CccQueryUserInfo
12.26 CccQueryUserInfoEx
12.27 CccWriteUserInfo
12.28 CccWriteUserInfoEx
12.29 CccModifyUserInfo
12.30 CccModifyUserInfoEx
12.31 CccDeleteUserInfo
12.32 CccDeleteUserInfoEx
12.33 CccQueryCallTime
12.34 CccQueryPrivateCall
12.35 CccQueryPrivateKeepedCall
12.36 CccQueryVDNSummaryInfo VDN
12.37 CccQueryVdnInfo VDN
12.38 CccQueryUVIDOnAgent
12.39 CccSetVisitData
12.40 CccQueryVisitData
12.41 CccQueryCallIDByDeviceType
12.42 CccQueryUVIDByCallID CALLID UVID
12.43 CccQuerySysCallStatInfo VDN 24
12.44 CccSetCallParam
12.45 CccSetFuncUnitExit
12.46 CccQueryFuncUnitExit
12.47 CccQueryOriginalCalled
12.48 CccQueryBaseCallInfo
12.49 CccQueryCallStatByInno
12.50 CccQueryCallStatByInnoWithVDN VDN
12.51 CccQueryCallTrace
12.52 CccQueryQueueCallStatInfoEx
12-2
01 (2007-12-30)
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12
12.53 CccQueryCallStateEx
12.54 CccQueryCustomerGroupCallStateEx
12.55 CccAddOutBoundCampain
12.56 CccDelOutBoundCampain
12.57 CccPushCustomersToOutBound
12.58 CccDeleteCustomersToOutBound
12.59 CccSetOutBoundHoliday
12.60 CccDeleteOutBoundHoliday
12.61 CccQueryOutBoundResult
12.62 CccRequestOBSPauseTask
12.63 CccRequestOBSResumeTask
12.65 CccMessageEvent
01 (2007-12-30)
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12.1 CccQueryCallIDOnAgent
1.
CccApiInit
2.
3.
4.
5.
CccRequestAnswer
WORD __stdcall
*pCallID );
CccQueryCallIDOnAgent (WORD hCcc,WORD AgentNo, CALLID
hCcc
CccConnectToServer
IN
AgentNo
IN
pCallID
OUT
rc = CccQueryCallIDOnAgent( m_usConnectID , usAgentNo, &m_CallID);
12.2 CccQueryCallIDOnAgentEx
CALLID
CCC_ANSWER_REQUEST_EVENT CCC_ANSWER_REQUEST_EX_EVENT
12-4
1.
CccApiInit
2.
01 (2007-12-30)
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12
3.
4.
5.
CccRequestAnswerEx
USHORT __stdcall CccQueryCallIDOnAgentEx (USHORT hCcc, USHORT usWorkNo,

USHORT *pusCallNum, CALLID *pCallID );
hCcc
CccConnectToServer
IN
usWorkNo
IN
pusCallNum
OUT
pCallID
OUT
ICD_OK
12.3 CccQueryCalls
1.
CccApiInit
2.
short __stdcall CccQueryCalls(USHORT hCcc, USHORT &usNums, USHORT

*pusSize, DBCCC_BASE_CALL_INFO *pCallID);
hCcc
CccConnectToServer
IN
01 (2007-12-30)
12-5
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12
usNums
IN/OUT
pusSize
IN/OUT
pCallID
DBCCC_BASE_CALL_INFO
OUT
ICD_OK
12.4 CccGetCallSkillDescription
1.
CccApiInit
2.
3.
4.
5.
CccRequestAnswer
6.
WORD __stdcall CccGetCallSkillDescription (WORD hCcc, CALLID *pCallID,

CHAR* pSkillDescription, WORD* psize );
12-6
hCcc
CccConnectToServer
IN
pCallID
IN
01 (2007-12-30)
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12
pSkillDescription
180,ChineseOUT
pSize
IN/OUT
CHAR cBuffer[MAX_SKILL_STRING_LENGTH + 1];

WORD usLength = MAX_SKILL_STRING_LENGTH;
rc = CccGetCallSkillDescription (m_usConnectID,&m_CallID, cBuffer,
&usLength);
12.5 CccQueryCallInfo
ANI DNIS
1.
CccApiInit
2.
3.
4.
5.
CccRequestAnswer
6.
7.
CccQueryCallInfo
WORD __stdcall CccQueryCallInfo (WORD hCcc, CALLID *pCallID,

DBCCC_CALL_INFO *pCallInfo);
hCcc
CccConnectToServer
IN
01 (2007-12-30)
12-7
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12
pCallID
CallID
CallID
CALLID_NO_USE
IN
pCallInfo
DBCCC_CALL_INFO
OUT
DBCCC_CALL_INFO
DBCCC_DEVICE_STRUCT
usPartyNum
30*1024MAX_MESSAGE_SIZE
CHAR cBuffer[32767];
rc = CccQueryCallInfo( m_usConnectID , &m_CallID, (DBCCC_CALL_INFO *)
&cBuffer[0]);
if(rc == CCS_OK)
{
DBCCC_CALL_INFO*pInfo = (DBCCC_CALL_INFO *) cBuffer;
}
12.6 CccQueryCallInfoEx
ANI DNIS
DBCCC_CALL_INFO_EX
12-8
1.
CccApiInit
2.
3.
4.
5.
CccRequestAnswer
6.
01 (2007-12-30)
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CTIAPI
7.
12
CccQueryCallInfoEx
USHORT __stdcall CccQueryCallInfoEx (USHORT hCcc, CALLID *pcallID,

USHORT *pusSize, DBCCC_CALL_INFO_EX *pdbCallApp);
hCcc
CccConnectToServer
IN
pcallID
CallID
CallID
CALLID_NO_USE
IN
pusSize
IN/OUT
pdbCallApp
DBCCC_CALL_INFO_EX
OUT
ICD_OK
USHORT usSize;
CHAR cBuffer[32767];
rc = CccQueryCallInfoEx(m_usConnectID, &m_CallID, &usSize,
(DBCCC_CALL_INFO_EX *)&cBuffer[0]);
if(rc == ICD_OK)
{
DBCCC_CALL_INFO_EX*pInfo = (DBCCC_CALL_INFO_EX *) cBuffer;
// ...
}
1.
CccApiInit
2.
01 (2007-12-30)
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12
SHORT __stdcall CccQueryCallInfoEx2(USHORT hCcc, CALLID *pcallID, USHORT

*pusSize,DBCCC_CALL_INFO_EX2 *pdbCallApp)
hCcc
CccConnectToServer
IN
pcallID
CallID
CallID
CALLID_NO_USE
IN
pusSize
IN/OUT
pdbCallApp
DBCCC_CALL_INFO_EX2
OUT
ICD_OK
1.
CccApiInit
2.
SHORT __stdcall CccQueryCallInfoEx3 (USHORT hCcc, CALLID *pCallID, USHORT

*pusSize,DBCCC_CALL_INFO_EX3 *pdbCallApp);
12-10
01 (2007-12-30)
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12
hCcc
CccConnectToServer
IN
pCallID
CallID
CallID
CALLID_NO_USE
IN
pusSize
IN/OUT
pdbCallApp
DBCCC_CALL_INFO_EX3
OUT
ICD_OK
12.9 CccQueryCallStatisticsInfo
1.
CccApiInit
2.
USHORT __stdcall CccQueryCallStatisticsInfo (USHORT hCcc,

DBCCC_CALL_STATIC_INFO *pdbCallInfo)
hCcc
pdbCallInfo
DBCCC_CALL_STATIC_INFO
OUT
01 (2007-12-30)
12-11
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12
ICD_OK
DBCCC_CALL_STATIC_INFOInfo;
USHORTrc = CccQueryCallStatisticsInfo(m_usConnectID,&Info);
12.10 CccQueryCallStatisticsInfoExt
1.
CccApiInit
2.
USHORT __stdcall CccQueryCallStatisticsInfoExt(USHORT hCcc, USHORT

usServiceNo, DBCCC_CALL_STATIC_INFO * pCallInfo);
hCcc
CccConnectToServer
IN
usServiceNo
IN
pCallInfo
OUT
ICD_OK
DBCCC_CALL_STATIC_INFO Info;
USHORT rc = CccQueryCallStatisticsInfo(m_usConnectID, 1, &Info);
12-12
01 (2007-12-30)
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12
12.11 CccQueryCallStatisticsInfoEx2
24
1.
CccApiInit
2.
SHORT __stdcall CccQueryCallStatisticsInfoEx2(USHORT hCcc, USHORT

usServiceNo,
DBCCC_CALL_STATIC_INFO_EX *pCallInfo);
hCcc
CccConnectToServer
IN
usServiceNo
IN
pCallInfo
DBCCC_CALL_STATIC_INFO_EX
OUT
ICD_OK
DBCCC_CALL_STATIC_INFO_EX Info;
USHORT rc = CccQueryCallStatisticsInfoEx2 (m_usConnectID, 1, &Info);
12.12 CccQueryCallStatisticsInfoByMediaType
24
01 (2007-12-30)
12-13
TopEng-
CTIAPI
12
1.
CccApiInit
2.
USHORT __stdcall CccQueryCallStatisticsInfoByMediaType(USHORT hCcc,

USHORT usMediaType, USHORT *pusSize, UCHAR *pBuffer);
hCcc
usMediaType
IN
pusSize
IN/OUT
pBuffer
OUT
ICD_OK
DBCCC_CALL_STATIC_INFOInfo;
USHORTusRc = CccQueryCallStatisticsInfo(m_usConnectID, MEDIA_TYPE_CHAT,
sizeof(Info), &Info);
12.13 CccSetCallData
API IVR Agent IVR

API ACD
Agent Agent CccQueryCallData
MAX_CALLDATA_LEN
12-14
1.
CccApiInit
2.
01 (2007-12-30)
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12
3.
4.
5.
CccRequestAnswer
6.
WORD __stdcall CccSetCallData (WORD hCcc, CALLID CallID,

WORD usSize);
LPVOID lpData,
hCcc
CccConnectToServer
IN
CallID
CALLID
IN
lpData
OUT
usSize
IN/OUT
l
CHAR cBuffer[MAX_CALLDATA_LEN];
strcpy(cBuffer, );
WORD usLength = strlen(cBuffer);
WORD rc = CccSetCallData( m_usConnectID ,
m_CallID, cBuffer, usLength);
12.14 CccSetCallDataEx
API IVR Agent IVR

API ACD
Agent Agent CccQueryCallData
MAX_CALLDATA_LENCccSetCallData Ex CccSetCallData
CALLID
1.
CccApiInit
01 (2007-12-30)
12-15
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CTIAPI
12
2.
3.
4.
CccQuerySkillTree
5.
6.
CccRequestAnswer
7.
USHORT __stdcall CccSetCallDataEx (USHORT hCcc, CALLID *pCallID, LPVOID

lpData, USHORT usSize);
hCcc
CccConnectToServer
IN
pCallID
CALLID
IN
lpData
OUT
usSize
IN
ICD_OK
CHAR cBuffer[MAX_CALLDATA_LEN];
strcpy(cBuffer, );
USHORT usLength = strlen(cBuffer);
USHORT rc = CccSetCallDataEx( m_usConnectID ,
usLength);
pCallID, cBuffer,
12.15 CccQueryCallData
CccSetCallData
API IVR CccSetCallData

ACD Agent Agent
API
12-16
01 (2007-12-30)
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CTIAPI
12
1.
CccApiInit
2.
3.
4.
CccQuerySkillTree
5.
6.
CccRequestAnswer
7.
WORD __stdcall CccQueryCallData (WORD

lpData, WORD *usSize);
hCcc, CALLID CallID, LPVOID
hCcc
CccConnectToServer
IN
CallID
CALLID
IN
lpData
usSize
OUT
IN/OUT
l
CHAR cBuffer[MAX_CALLDATA_LEN + 1];

WORD usLength = MAX_CALLDATA_LEN;
WORD rc = CccQueryCallData( m_usConnectID ,
&usLength);
m_CallID, cBuffer,
12.16 CccQueryCallDataEx
CccSetCallData
API IVR CccSetCallData

ACD Agent Agent
API CccQueryCallDataEx CccQueryCallData
CALLID
01 (2007-12-30)
12-17
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CTIAPI
12
1.
CccApiInit
2.
3.
4.
CccQuerySkillTree
5.
6.
CccRequestAnswer
7.
USHORT __stdcall CccQueryCallDataEx (USHORT

LPVOID lpData, PUSHORT pcSize);
hCcc, CALLID *pCallID,
hCcc
pCallID
CALLID IN
lpData
OUT
pcSize
IN/OUT
l
ICD_OK
CHARcBuffer[MAX_CALLDATA_LEN + 1];
USHORTusLength = MAX_CALLDATA_LEN;
USHORT rc = CccQueryCallDataEx( m_usConnectID ,
&usLength);
m_pCallID, cBuffer,
12.17 CccSetCallKeyID ID
API IVR Key API

Key Agent
Key Key
Key Key
12-18
01 (2007-12-30)
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CTIAPI
12
Key
1.
CccApiInit
2.
WORD __stdcall CccSetCallKeyID (WORD
hCcc, CALLID CallID, CHAR *pcKey);
hCcc
CallID
IN
pcKey
IN
CHAR cKey[255];
m_strKey = "11010869231490";
strcpy(cKey, m_strKey);
rc = CccSetCallKeyID( m_usConnectID ,
m_CallID, cKey);
12.18 CccSetCallKeyIDEx ID
API IVR Key API

Key Agent
Key Key
Key KeyCccSetCallKeyIDEx CccSetCallKeyID
CALLID
Key
1.
CccApiInit
2.
3.
4.
5.
CccRequestAnswer
6.
01 (2007-12-30)
12-19
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CTIAPI
12
USHORT __stdcall CccSetCallKeyIDEx (USHORT

*pKey);
hCcc, CALLID* pCallID, CHAR
hCcc
pCallID
IN
pKey
IN
ICD_OK
CHAR cKey[255];
m_strKey = "11010869231490";
strcpy(cKey, m_strKey);
rc = CccSetCallKeyIDEx( m_usConnectID ,
m_pCallID, cKey);
12.19 CccSetUserHistoryData
API
Key Key
ID Key
MAXLEN_EXTEN
1.
CccApiInit
2.
WORD
__stdcall CccSetUserHistoryData (WORD
DBCCC_HISTORY_ITEM* pHistory );
hCcc, CHAR *pKey,
12-20
hCcc
01 (2007-12-30)
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12
pKey
Key IN
pHistory
IN
CHARcKey[MAXLEN_EXTEN + 1];
strncpy(cKey, m_strKey, MAXLEN_EXTEN);
WORD rc = CccSetCallKeyID( m_usConnectID , m_CallID, cKey);
if(rc != CCS_OK)
return;
DBCCC_HISTORY_ITEM History;
History.usID = 114;
strncpy(History.pcData, "", MAX_HISTORY_LENGTH);
rc = CccSetUserHistoryData( m_usConnectID , cKey, &History);
12.20 CccQueryUserHistoryData
CccSetUserHistoryData
API CCS
Key Key ID
Key Key
MAXLEN_EXTEN
1.
CccApiInit
2.
WORD __stdcall CccQueryUserHistoryData (WORD hCcc, CHAR

usID,WORD* pusNum,DBCCC_HISTORY_ITEM* pHistory );
*pKey, WORD
hCcc
CccConnectToServer
IN
pKey
Key IN
usID
0xFFFF
usID IN
01 (2007-12-30)
12-21
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12
pusNum
OUT
pHistory
1024
NULL OUT
CHAR cKey[MAXLEN_EXTEN + 1];

strncpy(cKey, pKeyID->m_strKey, MAXLEN_EXTEN);
rc = CccSetCallKeyID( m_usConnectID , m_CallID, cKey);
if(rc != CCS_OK)
return;
DBCCC_HISTORY_ITEM History[MAX_HISTORY_ITEMS];
WORD usID = 114;
WORD usNum;
rc = CccQueryUserHistoryData(m_usConnectID, cKey, usID, &usNum, &History
[0]);
12.21 CccQueryUserClassName
1.
CccApiInit
2.
WORD__stdcall CccQueryUserClassName(WORD hCcc, WORD* pClassNum,

CLASS_STRUCT Class[]);
12-22
hCcc
CccConnectToServer
IN
pClassNum
IN/OUT
Class[]
OUT
01 (2007-12-30)
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12
WORD wClassNum;
CLASS_STRUCT Class[MAX_CLASS_NUM];
WORD rc = CccQueryUserClassName(m_usConnectID, &wClassNum, &Class[0]);
12.22 CccQueryUserClassNameWithVDN
VDN
1.
CccApiInit
2.
USHORT__stdcall CccQueryUserClassNameWithVDN (USHORT hCcc, VDNID

usVdnID, USHORT* pClassNum, CLASS_STRUCT pclsClass[]);
hCcc
CccConnectToServer
IN
usVdnID
VDN IN
pClassNum
IN/OUT
pclsClass[]
OUT
ICD_OK
USHORT wClassNum;
VDNID usVdnID = 1;
CLASS_STRUCT Class[MAX_CLASS_NUM];
USHORT rc = CccQueryUserClassNameWithVDN(m_usConnectID, &wClassNum, &Class
[0]);
01 (2007-12-30)
12-23
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CTIAPI
12
12.23 CccSetUserClass
1.
CccApiInit
2.
USHORT __stdcall CccSetUserClass (USHORT

*pcKey, UCHAR ucClass);
hCcc, CALLID callId, CHAR
hCcc
CallId
IN
pcKey
IN
ucClass
-10
IN
ICD_OK
12.24 CccSetUserClassEx
CccSetUserClassEx CccSetUserClass CALLID
12-24
1.
CccApiInit
2.
01 (2007-12-30)
TopEng-
CTIAPI
12
USHORT __stdcall CccSetUserClass (USHORT

*pcKey, UCHAR ucClass);
hCcc, CALLID* pCallId, CHAR
hCcc
pCallId
IN
pcKey
IN
ucClass
-1
0 IN
ICD_OK
12.25 CccQueryUserInfo
1.
CccApiInit
2.
USHORT __stdcall CccQueryUserInfo (USHORT

CUSTOMER_INFO_STRUCT* pInfo);
hCcc, CHAR*pcANI,
hCcc
CccConnectToServer
IN
pcANI
IN
pInfo
01 (2007-12-30)
OUT
12-25
TopEng-
CTIAPI
12
ICD_OK
CUSTOMER_INFO_STRUCT User;
USHORT rc = CccQueryUserInfo(m_usConnectID, "6633828", &User);
12.26 CccQueryUserInfoEx
CUSTOMER_INFO_STRUCT_EX
1.
CccApiInit
2.
USHORT __stdcall CccQueryUserInfoEx(USHORT

CUSTOMER_INFO_STRUCT_EX* pInfo);
hCcc, CHAR*pcANI,
hCcc
CccConnectToServer
IN
pcANI
IN
pInfo
OUT
ICD_OK
CUSTOMER_INFO_STRUCT_EX User;
USHORT rc = CccQueryUserInfoEx(m_usConnectID, "6633828", &User);
12-26
01 (2007-12-30)
TopEng-
CTIAPI
12
12.27 CccWriteUserInfo
1.
CccApiInit
2.
USHORT__stdcall CccWriteUserInfo (USHORT hCcc, CUSTOMER_INFO_ STRUCT*

pInfo);
hCcc
pInfo
IN
ICD_OK
strncpy(User.cKey,m_strKey, MAXLEN_EXTEN);
strncpy(User.cClass, m_strClass, MAX_CLASS_NAME_LENGTH);
strncpy(User.cName,m_strName,MAX_PEOPLE_NAME_LENGTH);
strncpy(User.cLanguage,m_strLanguage,MAX_LANGUAGE_LENGTH);
strncpy(User.cCompany,m_strCompany,MAX_COMPANY_LENGTH);
strncpy(User.cAddress,m_strAddress,MAX_ADDRESS_LENGTH);
strncpy(User.cArea,m_strArea,MAX_AREA_LENGTH);
strncpy(User.cDescription,m_strDescription,MAX_DESCRIPTION_LENGTH);
strncpy(User.cSerialNo,m_strFlowNo, MAX_SERIALNO_LENGTH);
strncpy(User.cSkills,m_strSkills,MAX_DESCRIPTION_LENGTH);
User.usWorkNo = m_usWorkNo;
rc = CccWriteUserInfo(m_usConnectID, &User);
12.28 CccWriteUserInfoEx
01 (2007-12-30)
12-27
TopEng-
CTIAPI
12
1.
CccApiInit
2.
USHORT__stdcall CccWriteUserInfoEx (USHORT

hCcc,
hCcc
CccConnectToServer
IN
pInfo
IN
ICD_OK
strncpy(User.cClass, m_strClass, MAX_CLASS_NAME_LENGTH);
strncpy(User.cName,m_strName,MAX_PEOPLE_NAME_LENGTH);
strncpy(User.cLanguage,m_strLanguage,MAX_LANGUAGE_LENGTH);
strncpy(User.cCompany,m_strCompany,MAX_COMPANY_LENGTH);
strncpy(User.cAddress,m_strAddress,MAX_ADDRESS_LENGTH);
strncpy(User.cArea,m_strArea,MAX_AREA_LENGTH);
strncpy(User.cDescription,m_strDescription,MAX_DESCRIPTION_LENGTH);
strncpy(User.cSerialNo,m_strFlowNo, MAX_SERIALNO_LENGTH);
strncpy(User.cSkills,m_strSkills,MAX_DESCRIPTION_LENGTH);
User.usWorkNo = m_usWorkNo;
rc = CccWriteUserInfoEx(m_usConnectID, &User);
12.29 CccModifyUserInfo
12-28
1.
CccApiInit
2.
01 (2007-12-30)
TopEng-
CTIAPI
12
USHORT __stdcall CccModifyUserInfo (USHORT

pInfo);
hCcc, CUSTOMER_INFO_STRUCT*
hCcc
pInfo
IN
NULL
ICD_OK
strncpy(User.cClass, m_strClass,MAX_CLASS_NAME_LENGTH);
USHORT rc = CccModifyUserInfo(m_usConnectID, &User);
12.30 CccModifyUserInfoEx
1.
CccApiInit
2.
USHORT __stdcall CccModifyUserInfoEx (USHORT

hCcc,
hCcc
pInfo
IN
NULL
01 (2007-12-30)
12-29
TopEng-
CTIAPI
12
ICD_OK
strncpy(User.cClass, m_strClass,MAX_CLASS_NAME_LENGTH);
USHORT rc = CccModifyUserInfoEx(m_usConnectID, &User);
12.31 CccDeleteUserInfo
1.
CccApiInit
2.
USHORT __stdcall
CccDeleteUserInfo (USHORT
hCcc, CHAR *pcANI);
hCcc
CccConnectToServer
IN
pcANI
IN
ICD_OK
USHORT usRc = CccDeleteUserInfo(m_usConnectID, "6633828");
12.32 CccDeleteUserInfoEx
12-30
01 (2007-12-30)
TopEng-
CTIAPI
12
1.
CccApiInit
2.
USHORT __stdcall
CccDeleteUserInfoEx (USHORT
hCcc, CHAR *pcANI);
hCcc
pcANI
IN
ICD_OK
USHORT usRc = CccDeleteUserInfoEx(m_usConnectID, "6633828");
12.33 CccQueryCallTime
CCC_RESOURCES_UNAVAIL
1.
CccApiInit
2.
3.
USHORT __stdcall CccQueryCallTime( USHORT hCcc, CALLID* pCallID, CHAR

*pCallBeginTime, CHAR *pCallEndTime);
hCcc
pCallID
IN
01 (2007-12-30)
12-31
TopEng-
CTIAPI
12
pCallBeginTime
YYYY-MM-DD HH:MM:SS
OUT
pCallEndTime
YYYY-MM-DD HH:MM:SS
OUT
ICD_OK
12.34 CccQueryPrivateCall
1.
CccApiInit
2.
3.
4.
5.
CccRequestAnswer
6.
CccQueryPrivateCall
USHORT __stdcall CccQueryPrivateCall(USHORT hCcc, USHORT usWorkNo,

USHORT* pusCallNum, CALLID *pCallID );
hCcc
usWorkNo
IN
pusCallNum
IN/OUT
pCallID
CALLID OUT
ICD_OK
12-32
01 (2007-12-30)
TopEng-
CTIAPI
12
USHORT usCallNum = 10;

CALLID callID[10];
USHORT usRc=CccQueryPrivateCall(m_usConnectID, m_usWorkNo, &usCallNum,
callID);
12.35 CccQueryPrivateKeepedCall
1.
CccApiInit
2.
3.
4.
5.
CccRequestAnswer
6.
CccRequestHold
7.
CccQueryPrivateKeepedCall
USHORT __stdcall CccQueryPrivateKeepedCall (USHORT hCcc, USHORT usWorkNo,

USHORT* pusCallNum, KEEPINDEX *pIndexCall );
hCcc
CccConnectToServer
IN
usWorkNo
IN
pusCallNum
OUT
pIndexCall
KEEPINDEX
OUT
ICD_OK
USHORT CallNum;
KEEPINDEX KeepIndex;
USHORT usRc=CccQueryPrivateKeepedCall(m_usConnectID, m_usWorkNo,
&CallNum, KeepIndex);
01 (2007-12-30)
12-33
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CTIAPI
12
12.36 CccQueryVDNSummaryInfo VDN
VDN VDN VDN

VDN VDN
1.
CccApiInit
2.
USHORT __stdcall CccQueryVDNSummaryInfo(USHORT hCcc, USHORT *pusVdnNum,

VDN_INFO *lpVdnInfo );
hCcc
pusVdnNum
VDN IN/OUT
lpVdnInfo
OUT
ICD_OK
12.37 CccQueryVdnInfo VDN
VDN VDN VDN

VDN VDN
12-34
1.
CccApiInit
2.
01 (2007-12-30)
TopEng-
CTIAPI
12
USHORT __stdcall CccQueryVdnInfo(USHORT hCcc, USHORT *pusVdnNum, VDN_INFO

*lpVdnInfo );
hCcc
pusVdnNum
VDN IN/OUT
lpVdnInfo
OUT
ICD_OK
12.38 CccQueryUVIDOnAgent
1.
CccApiInit
2.
USHORT __stdcall CccQueryUVIDOnAgent(USHORT hCcc, USHORT usAgentNo, UVID

*pVisitID );
hCcc
CccConnectToServer
IN
usAgentNo
IN
pVisitID
VisitID
OUT
ICD_OK
01 (2007-12-30)
12-35
TopEng-
CTIAPI
12
12.39 CccSetVisitData
API IVR Agent IVR

API ACD
Agent Agent CccQueryVisitData
MAX_VISIT_DATA_LEN
1.
CccApiInit
2.
3.
4.
CccQuerySkillTree
5.
6.
CccRequestAnswerEx
7.
CccQueryUVIDOnAgent UVID
USHORT __stdcall CccSetVisitData(USHORT hCcc, UVID ulVisitID,

lpData, USHORT usSize );
LPVOID
hCcc
ulVisitID
UVIDIN
lpData
IN
usSize
IN
ICD_OK
12-36
01 (2007-12-30)
TopEng-
CTIAPI
12
12.40 CccQueryVisitData
CccSetVisitData
API IVR CccSetVisitData

ACD
API
1.
CccApiInit
2.
3.
4.
CccQuerySkillTree
5.
6.
CccRequestAnswerEx
7.
CccQueryVisitIDOnAgent UVID
USHORT __stdcall CccQueryVisitData(USHORT hCcc, UVID ulVisitID, LPVOID

lpData, USHORT *pusSize );
hCcc
CccConnectToServer
IN
ulVisitID
UVIDIN
lpData
OUT
pusSize
IN/OUT
l
ICD_OK
01 (2007-12-30)
12-37
TopEng-
CTIAPI
12
12.41 CccQueryCallIDByDeviceType
1.
CccApiInit
2.
SHORT __stdcall CccQueryCallIDByDeviceType(USHORT hCcc, int iDeviceType,

USHORT &usCallNum, LPCALLID pCallID);
hCcc
iDeviceType
IN
usCallNum
OUT
pCallID
CALLID OUT
ICD_OK
12.42 CccQueryUVIDByCallID CALLID UVID
CALLID UVID
1.
CccApiInit
2.
SHORT __stdcall CccQueryUVIDByCallID (USHORT hCcc, CALLID callID, UVID

*pulUVID);
12-38
01 (2007-12-30)
TopEng-
CTIAPI
12
hCcc
CccConnectToServer
IN
callID
IN
pulUVID
OUT
ICD_OK
12.43 CccQuerySysCallStatInfo VDN 24
API VDN 24
1.
CccApiInit
2.
USHORT __stdcall CccQuerySysCallStatInfo(USHORT hCcc,

USHORT *pusCallStatNum, SYS_CALL_STAT *pSysCallStat);
VDNID usVdnID,
hCcc
usVdnID
VDN IN
pusCallStatNum
IN/OUT
pSysCallStat
OUT
ICD_OK
01 (2007-12-30)
12-39
TopEng-
CTIAPI
12
12.44 CccSetCallParam
1.
CccApiInit
2.
SHORT __stdcall CccSetCallParam (USHORT hCcc, CALLID &callID, UCHAR

ucFlag, DBCCC_CALL_PARAM &stCallParam);
hCcc
callID
IN
ucFlag
IN
stCallParam
DBCCC_CALL_PARAM OUT
ICD_OK
12.45 CccSetFuncUnitExit
1.
CccApiInit
2.
SHORT __stdcall CccSetFuncUnitExit(USHORT hCcc, CALLID &callID, USHORT

usExitValue);
12-40
01 (2007-12-30)
TopEng-
CTIAPI
12
hCcc
callID
IN
usExitValue
IN
ICD_OK
12.46 CccQueryFuncUnitExit
1.
CccApiInit
2.
SHORT __stdcall CccQueryFuncUnitExit(USHORT hCcc, CALLID &callID, USHORT

*pusExitValue);
hCcc
callID
IN
pusExitValue
OUT
ICD_OK
12.47 CccQueryOriginalCalled
01 (2007-12-30)
12-41
TopEng-
CTIAPI
12
1.
CccApiInit
2.
SHORT __stdcall CccQueryOriginalCalled(USHORT hCcc, CALLID callId, UCHAR

pOrgCalled[MAXLEN_EXTEN + 1])
hCcc
CccConnectToServer
IN
callId
IN
pOrgCalled
OUT
ICD_OK
12.48 CccQueryBaseCallInfo
1.
CccApiInit
2.
SHORT __stdcall CccQueryBaseCallInfo(USHORT hCcc,CALLID *pcallID, USHORT

*pusSize,DBCCC_BASE_CALL_INFO_EX *pdbCallApp)
12-42
hCcc
callID
IN
01 (2007-12-30)
TopEng-
CTIAPI
12
pusSize
IN/OUT
pdbCallApp
OUT
ICD_OK
12.49 CccQueryCallStatByInno
1.
CccApiInit
2.
SHORT __stdcall CccQueryCallStatByInno (USHORT hCcc, USHORT usInnoNum,

USHORT *pusInnoID, INNO_CALL_STAT_INFO *pInnoStat);
hCcc
CccConnectToServer
IN
usInnoNum
IN
0
pusInnoID
IN
01 (2007-12-30)
12-43
TopEng-
CTIAPI
12
pInnoStat
OUT
struct INNO_CALL_STAT_INFO
{
ULONG ulAllCallCount;
//
ULONG ulIvrCallCount;
// IVR
ULONG ulAgentCallCount; //
ULONG ulQueueCallCount; //
ULONG ulLongestWaitTime //
ULONG ulPreserv[4];
//
};
ICD_OK
USHORT pDevID[3];
USHORT usDevNum = sizeof(pDevID) / sizeof(USHORT);
INNO_CALL_STAT_INFO pInnoStat = new INNO_CALL_STAT_INFO [usDevNum];
12.50 CccQueryCallStatByInnoWithVDN VDN
VDN
1.
CccApiInit
2.
SHORT __stdcall CccQueryCallStatByInnoWithVDN (USHORT hCcc, USHORT usVDN,

USHORT usInnoNum, USHORT *pusInnoID, INNO_CALL_STAT_INFO *pInnoStat);
12-44
01 (2007-12-30)
TopEng-
CTIAPI
12
hCcc
CccConnectToServer
IN
usVDN
VDN IN
usInnoNum
IN
0
pusInnoID
IN
pInnoStat
OUT
struct INNO_CALL_STAT_INFO
{
//
ULONG ulIvrCallCount;
// IVR
ULONG ulAgentCallCount; //
ULONG ulQueueCallCount; //
ULONG ulLongestWaitTime //
ULONG ulPreserv[4];
//
};
ICD_OK
12.51 CccQueryCallTrace
1.
CccApiInit
2.
SHORT __stdcall CccQueryCallTrace(USHORT hCcc, CALLID *pCallID, USHORT

*pusCount, CALL_DEVICE_TRACE *pCallTrace);
01 (2007-12-30)
12-45
TopEng-
CTIAPI
12
hCcc
pCallID
IN
pusCount
IN/OUT
pCallTrace
CALL_DEVICE_TRACE OUT
ICD_OK
12.52 CccQueryQueueCallStatInfoEx
1.
CccApiInit
2.
SHORT __stdcall CccQueryQueueCallStatInfoEx(USHORT hCcc, USHORT

&usSkillNum, SKILLID *pSkillID, ULONG &ulStatStartTime,
DBCCC_QUEUE_CALL_STAT_INFO_EX *pdbQueueCallStatInfoEx);
12-46
hCcc
usSkillNum
IN/OUT
pSkillID
IN
ulStatStartTim
e
IN
01 (2007-12-30)
TopEng-
CTIAPI
12
pdbQueueCall
StatInfoEx
IN/OUT
ICD_OK
12.53 CccQueryCallStateEx
1.
CccApiInit
2.
SHORT __stdcall CccQueryCallStateEx(USHORT hCcc, char* pStartTime, char*

pEndTime, USHORT &usSkillQueueID, CALLSTATE_EX_STRUCT*
pCallStateExStruct, USHORT* usCount, USHORT& usExpiredEAP, USHORT&
usLowExpiredEAP, USHORT& usRefWaitAnsTime);
hCcc
pStartTime
IN
pEndTime
IN
usSkillQueueI
D
IN
pCallStateExSt
ruct
OUT
usCount
OUT
usExpiredEAP
OUT
usLowExpired
EAP
OUT
usRefWaitAns
Time
OUT
01 (2007-12-30)
12-47
TopEng-
CTIAPI
12
ICD_OK
12.54 CccQueryCustomerGroupCallStateEx
1.
CccApiInit
2.
SHORT __stdcall CccQueryCustomerGroupCallStateEx (USHORT hCcc, char

*pStartTime, char * pEndTime, USHORT usCustGroupID, CALLSTATE_EX_STRUCT*
pCallStateByCGStruct, USHORT *pusCount, USHORT *pusExpiredEAP, USHORT
*pusLowExpiredEAP, USHORT *pusRefWaitAnsTime);
hCcc
CccConnectToServer
IN
pStartTime
IN
pEndTime
IN
usCustGroupID
IN
pCallStateByCGStruct
pusCount
12-48
OUT
OUT
pusExpiredEAP
OUT
pusLowExpiredEAP
OUT
pusRefWaitAnsTime
OUT
01 (2007-12-30)
TopEng-
CTIAPI
12
ICD_OK
12.55 CccAddOutBoundCampain
1.
CccApiInit
2.
SHORT__stdcall CccAddOutBoundCampain(USHORT hccc, USHORT

usCampainNum,OUTBOUND_CAMPAIN_STRUCT * pCampain)
hCcc
CccConnectToServer
IN
usCampainNum
Campain
IN(
1
)
pCampain
campain
OUTBOUND_CAMPAIN_
STRUCT IN
ICD_OK
12.56 CccDelOutBoundCampain
01 (2007-12-30)
12-49
TopEng-
CTIAPI
12
1.
CccApiInit
2.
3.
CccAddOutBoundCampain
SHORT__stdcall CccDelOutBoundCampain(USHORT hCcc,UCHAR * pCampainID);
hCcc
CccConnectToServer
IN
pCampainID
campain ID
IN
31\0
(,
)
ICD_OK
12.57 CccPushCustomersToOutBound
1.
CccApiInit
2.
3.
SHORT __stdcall CccPushCustomersToOutBound (USHORT hCcc, USHORT

&usCustomerNum,OUTBOUND_CUSTOMER_STRUCT * pData)
12-50
01 (2007-12-30)
TopEng-
CTIAPI
12
hCcc
CccConnectToServer
IN
usCustomerNum
IN/OUT
20
API
usCustomerNum
pData
OUTBOUND_CUSTOMER
_STRUCT
IN/OUT API
pData
API
usCustomerNum
pData
ICD_OK
12.58 CccDeleteCustomersToOutBound
1.
CccApiInit
2.
3.
4.
CccPushCustomersToOutBound
SHORT __stdcall CccDeleteCustomersToOutBound (USHORT hccc, USHORT

&usCustomerNum, OUTBOUND_CUSTOMERID_STRUCT * pData);
01 (2007-12-30)
12-51
TopEng-
CTIAPI
12
hCcc
CccConnectToServer
IN
usCustomerNum
IN/out
20
API
usCustomerNum
pData
OUTBOUND_CUSTOMER
ID_STRUCT
IN/OUT
API
pData
API
usCustomerNumpData
ICD_OK
12.59 CccSetOutBoundHoliday
1.
12-52
CccApiInit
01 (2007-12-30)
TopEng-
CTIAPI
12
2.
3.
SHORT__stdcall CccSetOutBoundHoliday (USHORT hccc, CHAR *pCampainID ,

CHAR*pHoliday)
hCcc
CccConnectToServer
IN
pCampainID
ID IN
pHoliday
yyyymmdd~yyyymmdd~yy
yymmdd.
~
200
1800
ICD_OK
12.60 CccDeleteOutBoundHoliday
1.
CccApiInit
2.
3.
4.
CccSetOutBoundHoliday
SHORT__stdcall CccDeleteOutBoundHoliday (USHORT hccc, CHAR *pCampainID ,

CHAR* pHoliday)
01 (2007-12-30)
12-53
TopEng-
CTIAPI
12
hCcc
CccConnectToServer
IN
pCampainID
ID IN
Holiday
yyyymmdd~yyyymmdd~yy
yymmdd.
~
200
ICD_OK
12.61 CccQueryOutBoundResult
1.
CccApiInit
2.
3.
4.
SHORT__stdcall CccQueryOutBoundResult (USHORT hccc, CHAR

*pCampainID ,CHAR * UniqueID ,ULONG &ulState ,ULONG &ulResult ,
PhoneNumber)
CHAR *
12-54
hCcc
CccConnectToServer
IN
pCampainID
ID IN
01 (2007-12-30)
TopEng-
CTIAPI
12
UniqueID
ID IN
ulState
ulResult
3 OUT
Out
ulState = 0 ,
PhoneNumber
(OUT)
25 \0
ICD_OK
12.62 CccRequestOBSPauseTask
CTI
1.
CccApiInit
2.
3.
4.
SHORT __stdcall CccRequestOBSPauseTask(USHORT

*pcServiceID);
01 (2007-12-30)
hCcc, ULONG ulTaskID, CHAR
12-55
TopEng-
CTIAPI
12
hCcc
CccConnectToServer
IN
pCampainID
ID IN
ICD_OK
12.63 CccRequestOBSResumeTask
1.
CccApiInit
2.
3.
CccRequestOBSPauseTask
SHORT __stdcall CccRequestOBSResumeTask(USHORT hCcc, ULONG ulTaskID, CHAR

* pcServiceID);
hCcc
CccConnectToServer
IN
pCampainID
ID IN
ICD_OK
12-56
01 (2007-12-30)
TopEng-
CTIAPI
12
UIS CTI SERVER API

CccRequestPowerOutbound ,
1.
CccApiInit
2.
USHORT __stdcall CccRequestPowerOutboundEx4 (USHORT hCcc, ULONG ulTaskID,

POWER_OUTBOUND_STRUCT_EX4 *pOutbound);
hCcc
CccConnectToServer
IN
ulTaskID
IN
pOutbound
IN
ICD_OK
12.65 CccMessageEvent
1.
CccApiInit
2.
3.
01 (2007-12-30)
12-57
TopEng-
CTIAPI
12
4.
sCampainID
UniqueID
ID IN
ulResult
PhoneNumber
25
\0
~\0
ICD_OK
12-58
01 (2007-12-30)
TopEng-
CTIAPI
13
13
13.1 CccQueryAbandonedCall
13.2 CccRegisterOutbound
13.3 CccRequestPreviewCallOut
13.4 CccRequestPowerOutbound
13.5 CccRequestPowerOutboundEx
01 (2007-12-30)
13-1
TopEng-
CTIAPI
13
13.1 CccQueryAbandonedCall
1.
CccApiInit
2.
USHORT __stdcall CccQueryAbandonedCall (USHORT hCcc,USHORTusAgentNo,

PRE_OUTBOUND_STRUCT *pOutbound);
hCcc
CccConnectToServer
IN
usAgentNo
IN
pOutbound
OUT
ICD_OK
PRE_OUTBOUND_STRUCT Outbound;
USHORT usRc = CccQueryAbandonedCall(m_usConnectID, m_usAgentNo,
&Outbound);
13.2 CccRegisterOutbound
13-2
1.
CccApiInit
2.
01 (2007-12-30)
TopEng-
CTIAPI
13
USHORT __stdcall
*pOutbound);
CccRegisterOutbound (USHORT hCcc,POWER_OUTBOUND_STRUCT
hCcc
CccConnectToServer
IN
pOutbound
OUT
ICD_OK
POWER_OUTBOUND_STRUCT Outbound;
USHORTrc = CccRegisterOutbound(m_usConnectID, &Outbound);
13.3 CccRequestPreviewCallOut
ICD_OK
CccGetEvent CCC_MAKECALL_RESPONSE_EVENT
API
API
1.
CccApiInit
2.
USHORT__stdcall
ulCtrlID);
CccRequestPreviewCallOut(USHORT hCcc,CHAR*pCLD,ULONG
hCcc
pCLD
IN
01 (2007-12-30)
13-3
TopEng-
CTIAPI
13
ulCtrlID
ID CTI SERVER
ID CTI SERVER
IN
ICD_OK
13.4 CccRequestPowerOutbound
CCC_OUTBOUND_RESULT_EVENT
1.
CccApiInit
2.
USHORT __stdcall CccRequestPowerOutbound (USHORT hCcc, ULONG ulTaskID,

POWER_OUTBOUND_STRUCT *pOutbound);
hCcc
CccConnectToServer
IN
ulTaskID
IN
pOutbound
IN
ICD_OK
//
InstallEventCallBackProc(EventProc);
13-4
01 (2007-12-30)
TopEng-
CTIAPI
13
POWER_OUTBOUND_STRUCT Outbound;
ULONG ulTaskID = 0x12345678;
USHORT rc = CccRequestPowerOutbound(m_usConnectID,ulTaskID,&Outbound);
typedefstruct tagOUTBOUND_RESULT_STRUCT
DBCCC_EVENT_HEAD Head;
{
ULONG ulTaskID;
USHORT ucStatus;
POWER_OUTBOUND_STRUCTP ower;
}OUTBOUND_RESULT_STRUCT, *LPOUTBOUND_RESULT_STRUCT;
//
void __stdcall EventProc(SHORT usEventType, void *szEvent, USHORT usSize)
LPOUTBOUND_RESULT_STRUCT pResult = NULL;
switch(usEventType)
{
case CCC_OUTBOUND_RESULT_EVENT:
ASSERT(usSize == sizeof(OUTBOUND_RESULT_STRUCT));
if(usSize != sizeof(OUTBOUND_RESULT_STRUCT))
return;
pResult = (LPOUTBOUND_RESULT_STRUCT) szEvent;
if(pResult->ulTaskID == 0)
if(pResult->ucStatus == ICD_OK)
m_iBookSuccessNum ++;
else
m_iBookFailNum ++;
//....
}
13.5 CccRequestPowerOutboundEx
UIS CTI SERVER API

CccRequestPowerOutbound
1.
CccApiInit
2.
USHORT __stdcall CccRequestPowerOutboundEx (USHORT hCcc, ULONG ulTaskID,

ULONG ulIndex, POWER_OUTBOUND_STRUCT *pOutbound);
hCcc
CccConnectToServer
IN
ulTaskID
IN
ulIndex
IN
01 (2007-12-30)
13-5
TopEng-
CTIAPI
13
pOutbound
IN
ICD_OK
UIS CTI SERVER API

1.
CccApiInit
2.
USHORT __stdcall CccRequestPowerOutboundEx2 (USHORT hCcc, ULONG ulTaskID,

POWER_OUTBOUND_STRUCT_EX2 *pOutbound);
hCcc
CccConnectToServer
IN
ulTaskID
IN
pOutbound
IN
ICD_OK
13-6
01 (2007-12-30)
TopEng-
CTIAPI
14 WECC
14
WECC
WECC
14.1 CccAgentStartConvoy
14.2 CccAgentStopConvoy
14.3 CccAgentPushPage
14.4 CccAgentStartChat
14.5 CccAgentStopChat
14.6 CccAgentSetOption
14.7 CccAgentGetOption
14.8 CccAgentSetData
14.9 CccAgentGetData
14.10 CccAgentSetCoopMsg
14.11 CccQueryConferenceInfo
14.12 CccQueryConferenceInfoEx
14.13 CccQueryBusyConferenceInfoEx
14.14 CccRequestConference
14.15 CccReleaseConference
14.16 CccAddDeviceToConference
14.17 CccRemoveDeviceFromConference
14.18 CccChangeDeviceModeInConference
14.19 CccProlongConference
14.20 CccPlayVoiceToConference
01 (2007-12-30)
14-1
TopEng-
CTIAPI
14 WECC
14.21 CccStopVoiceToConference
14-2
01 (2007-12-30)
TopEng-
CTIAPI
14 WECC
14.1 CccAgentStartConvoy
1.
CccApiInit
2.
3.
CccAgentStartConvoy
SHORT __stdcall CccAgentStartConvoy(USHORT hCcc, CALLID callId,

*pszTitle, char *pszPMSURL, char *pszURL);
char
hCcc
CccConnectToServer
IN
callId
IN
pszTitle
IN
pszPMSURL
IN
pszURL
URLIN
ICD_OK
14.2 CccAgentStopConvoy
1.
CccApiInit
2.
3.
CccAgentStartConvoy
01 (2007-12-30)
14-3
TopEng-
CTIAPI
14 WECC
SHORT __stdcall CccAgentStopConvoy(USHORT hCcc);
hCcc
CccConnectToServer
IN
ICD_OK
14.3 CccAgentPushPage
1.
CccApiInit
2.
3.
CccAgentStartConvoy
SHORT __stdcall
CccAgentPushPage(USHORT hCcc, char *pszURL);
hCcc
CccConnectToServer
IN
pszURL
URLIN
ICD_OK
14-4
01 (2007-12-30)
TopEng-
CTIAPI
14 WECC
14.4 CccAgentStartChat
1.
CccApiInit
2.
SHORT __stdcall CccAgentStartChat(USHORT hCcc, CALLID callId);
hCcc
CccConnectToServer
IN
callId
IN
ICD_OK
14.5 CccAgentStopChat
1.
CccApiInit
2.
3.
CccAgentStopChat
SHORT __stdcall CccAgentStopChat(USHORT hCcc);
01 (2007-12-30)
14-5
TopEng-
CTIAPI
14 WECC
hCcc
ICD_OK
14.6 CccAgentSetOption
1.
CccApiInit
2.
SHORT __stdcall CccAgentSetOption(USHORT hCcc, WECC_OPTION &weccOption);
hCcc
CccConnectToServer
IN
weccOption
WECC IN
typedef struct tagWECC_OPTION{
USHORT usConvoyDirection; //
01
USHORT usConvoyMode;
//
01
USHORT usWFSMode; //0
12
USHORT usPMSMode; //0
1
}WECC_OPTION, *LPWECC_OPTION;//WECC
ICD_OK
14-6
01 (2007-12-30)
TopEng-
CTIAPI
14 WECC
14.7 CccAgentGetOption
1.
CccApiInit
2.
SHORT __stdcall CccAgentGetOption(USHORT hCcc, WECC_OPTION *pweccOption);
hCcc
pweccOption
WECC IN
typedef struct tagWECC_OPTION{
USHORT usConvoyDirection; //0
1
USHORT usConvoyMode;
//0
1
USHORT usWFSMode; //01
2
USHORT usPMSMode; //01
}WECC_OPTION, *LPWECC_OPTION;//WECC
ICD_OK
14.8 CccAgentSetData
WVC
1.
CccApiInit
2.
01 (2007-12-30)
14-7
TopEng-
CTIAPI
14 WECC
USHORT __stdcall CccAgentSetData(USHORT hCcc,char *pszData);
hCcc
CccConnectToServer
IN
pszData
IN
ICD_OK
14.9 CccAgentGetData
1.
CccApiInit
2.
SHORT __stdcall CccAgentGetData(USHORT hCcc, BOOL bIsWFS, BOOL bIsPMS,

char *pszData);
hCcc
bIsWFS
01IN
bIsPMS
01IN
pszData
OUT
ICD_OK
14-8
01 (2007-12-30)
TopEng-
CTIAPI
14 WECC
14.10 CccAgentSetCoopMsg
1.
CccApiInit
2.
SHORT __stdcall CccAgentSetCoopMsg(USHORT hCcc, char *pszMessage);
hCcc
CccConnectToServer
IN
pszMessage
IN
ICD_OK
14.11 CccQueryConferenceInfo
1.
CccApiInit
2.
USHORT __stdcall CccQueryConferenceInfo (USHORT hCcc, USHORT

usConferenceNo, DBCCC_CONFERENCE_INFO * pInfo);
01 (2007-12-30)
14-9
TopEng-
CTIAPI
14 WECC
hCcc
CccConnectToServer
IN
usConferenceNo
IN
pInfo
OUT
ICD_OK
14.12 CccQueryConferenceInfoEx
1.
CccApiInit
2.
USHORT __stdcall CccQueryConferenceInfoEx (USHORT hCcc, USHORT

usMediaType, USHORT usConferenceNo, USHORT *pusSize,
CONFERENCE_INFO_WITH_OBJ *pInfo);
hCcc
CccConnectToServer
IN
usMediaType
IN
usConferenceNo
IN
pusSize
IN/OUT
pInfo
14-10
OUT
01 (2007-12-30)
TopEng-
CTIAPI
14 WECC
ICD_OK
14.13 CccQueryBusyConferenceInfoEx
1.
CccApiInit
2.
USHORT _stdcall CccQueryBusyConferenceInfoEx(USHORT

usMediaType, DBCCC_BUSY_CONFERENCE_INFO *pInfo);
hCcc, USHORT
hCcc
CccConnectToServer
IN
usMediaType
IN
pInfo
OUT
ICD_OK
14.14 CccRequestConference
1.
CccApiInit
2.
3.
4.
01 (2007-12-30)
14-11
TopEng-
CTIAPI
14 WECC
SHORT __stdcall CccRequestConference(USHORT hCcc, USHORT usMediaType,

USHORT usNum, USHORT usTime,USHORT &usConfNo)
hCcc
CccConnectToServer
IN
usMediaType
IN
UsNum
IN
UsTime
IN
UsConfNo
OUT
ICD_OK
14.15 CccReleaseConference
1.
CccApiInit
2.
3.
SHORT
__stdcall
CccReleaseConference(USHORT hCcc)
14-12
hCcc
CccConnectToServer
IN
01 (2007-12-30)
TopEng-
CTIAPI
14 WECC
ICD_OK
14.16 CccAddDeviceToConference
1.
CccApiInit
2.
3.
SHORT __stdcall CccAddDeviceToConference(USHORT hCcc,ADDRESSID addrID,

UCHAR ucConfMode, CHAR pFileName[MAX_FILENAME_LEN + 1])
hCcc
CccConnectToServer
IN
addrID
IN
ucConfMode
IN
pFileName
IN
ICD_OK
14.17 CccRemoveDeviceFromConference
01 (2007-12-30)
14-13
TopEng-
CTIAPI
14 WECC
1.
CccApiInit
2.
USHORT __stdcall
addrID);
CccRemoveDeviceFromConference(USHORT hCcc,
ADDRESSID
hCcc
CccConnectToServer
IN
addrID
IN
ICD_OK
14.18 CccChangeDeviceModeInConference
1.
CccApiInit
2.
USHORT__stdcall CccChangeDeviceModeInConference(USHORT hCcc,

addrID, UCHAR ucConfMode);
ADDRESSID
14-14
hCcc
CccConnectToServer
IN
addrID
IN
01 (2007-12-30)
TopEng-
CTIAPI
14 WECC
ucConfMode
IN
l
ICD_OK
14.19 CccProlongConference
1.
CccApiInit
2.
USHORT__stdcall
CccProlongConference(USHORT hCcc,
USHORT usTime);
hCcc
CccConnectToServer
IN
usTime
IN
ICD_OK
14.20 CccPlayVoiceToConference
01 (2007-12-30)
14-15
TopEng-
CTIAPI
14 WECC
1.
CccApiInit
2.
USHORT__stdcall CccPlayVoiceToConference(USHORT hCcc,

[MAX_FILENAME_LEN + 1]);
CHAR pFileName
hCcc
CccConnectToServer
IN
pFileName
IN
ICD_OK
14.21 CccStopVoiceToConference
1.
CccApiInit
2.
USHORT__stdcall
CccStopVoiceToConference(USHORT hCcc);
hCcc
CccConnectToServer
IN
ICD_OK
14-16
01 (2007-12-30)
TopEng-
CTIAPI
15 IVR
15
IVR
IVR
15.1 IvrInit
15.2 IvrExit
15.3 IvrSetINNO IVR
15.4 IvrGetEvent
15.5 IvrQueryCallData
15.6 IvrSetCallData
15.7 IvrRequestRouting
15.8 IvrRequestRerouting
15.9 IvrAlerting Alerting
15.10 IvrAnswer
15.11 IvrResourceConnect
15.12 IvrResourceDisconnect
15.13 IvrRedirect
15.14 IvrCallSetup
15.15 IvrDisconnect
15.16 CccIvrStateReportIVR
15.17 IVR
01 (2007-12-30)
15-1
TopEng-
CTIAPI
15 IVR
15.1 IvrInit
API
1.
ICDComm.exe
2.
Ctiapidll.dll Htcpapi.dll
USHORT __stdcall IvrInit(US usProgID, LPCTSTR pMainServerIP, LPCTSTR

pBackServerIP, LPCTSTR pAccessCode, US usThreadNum, UL ulVersion);
usProgID
IVR ProgIDIN
pMainServerIP
IP IN
pBackServerIP
IP IN
pAccessCode
IVR IN
usThreadNum
IVR IN
ulVersion
IVR IN
IVRDLL_OK
15.2 IvrExit
IvrInit
USHORT __stdcall IvrExit();
15-2
01 (2007-12-30)
TopEng-
CTIAPI
15 IVR
15.3 IvrSetINNO IVR
IVR CCS CCS IVR

IVR
IvrInit
USHORT __stdcall IvrSetINNO(LPCTSTR pAccessCode);
pAccessCode
IVR IN
15.4 IvrGetEvent
IVR
API
IvrInit
USHORT _stdcall IvrGetEvent (LPVOID lpEvent, US* pusSize, LONG lTimeout);
lpEvent
IN
pusSize
IN/OUT
01 (2007-12-30)
15-3
TopEng-
CTIAPI
15 IVR
lTimeout
IN
IVR IvrGetEvent
IVR
l
1 0 2047
2 2048 4095
usTrunkNo % MAXSLOTID_IN_SINGLE_MODULE + 1 =
usTrunkNo Mod MAXSLOTID_IN_SINGLE_MODULE =
Api_SP_Setup_Msg
Api_SP_CalledOffHook_Msg
15.5 IvrQueryCallData
IvrSetCallData
API IVR IvrSetCallData
ACD AgentAgent
API
1.
IvrInit
2.
IvrGetEvent
USHORT __stdcall IvrQueryCallData(LPVOID lpCallID, LPVOID

*pSize)
lpData, US
15-4
lpCallID
CALLIDIN
lpData
IN
pSize
IN/OUT
01 (2007-12-30)
TopEng-
CTIAPI
15 IVR
15.6 IvrSetCallData
API IVR Agent IVR

API ACD
AgentAgent CccQueryCallData
MAX_CALLDATA_LEN
1.
IvrInit
2.
IvrGetEvent
USHORT __stdcall IvrSetCallData(LPVOID lpCallID, LPVOID

usSize);
lpData, US
lpCallID
CALLIDIN
lpData
IN
usSize
IN
15.7 IvrRequestRouting
IVR
CccRequestRerouting
1.
IvrInit
2.
IvrGetEvent
USHORT __stdcall IvrRequestRouting(DWORD dwHandle, LPVOID lpCallID, UC

ucRoutingType, LPCTSTR lpDn, LPVOID lpDeviceID);
01 (2007-12-30)
15-5
TopEng-
CTIAPI
15 IVR
dwHandle
IN
lpCallID
CALLIDIN
ucRoutingType
enum REQUESTROUTING_TYPE
{
DIGIT_INFO = 1,//
USER_SKILL_NEED = 2, //
AGENT_NO = 3,//
OPR_HELP//
};
lpDn
IN
15-1
lpDeviceID
OUT
15-1
DIGIT_INFO
USER_SKILL_NEED
AGENT_NO
OPR_HELP
15.8 IvrRequestRerouting
15-6
1.
IvrInit
2.
IvrGetEvent
01 (2007-12-30)
TopEng-
CTIAPI
15 IVR
USHORT __stdcall IvrRequestRerouting(DWORD dwHandle, LPVOID lpCallID,

LPVOID lpDestDeviceID, UC ucMode,UL ulRqstTag);
dwHandle
IN
lpCallID
CALLID
IN
lpDestDeviceID
OUT
ucMode
IVR
IN
ulRqstTag
IN
15.9 IvrAlerting Alerting
Answer
CALLID NOTIFY
1.
IvrInit
2.
IvrGetEvent
USHORT __stdcall IvrAlerting(DWORD dwHandle, DWORD dwSSP, UC ucAudio,

LPVOID lpCallID );
dwHandle
IN
dwSSP
SSPIN
ucAudio
Alerting IN
01 (2007-12-30)
15-7
TopEng-
CTIAPI
15 IVR
lpCallID
CALLIDOUT
15.10 IvrAnswer
AnswerACK
1.
IvrInit
2.
IvrGetEvent
USHORT __stdcall IvrAnswer(DWORD dwHandle, DWORD dwSSP, UC ucChargeInd,

UC cExtDataLen, const char* csExtData);
dwHandle
IN
dwSSP
SSPIN
ucChargeInd
IN
cExtDataLen
Answer
IN
csExtData
IN
15.11 IvrResourceConnect
15-8
1.
IvrInit
2.
IvrGetEvent
01 (2007-12-30)
TopEng-
CTIAPI
15 IVR
USHORT __stdcall IvrResourceConnect(DWORD dwHandle, DWORD dwSSP, UC

ucConnPartyType, DWORD dwConnectpartySSP, UC ucDestPartyType, DWORD
dwDestPartySSP, UC ucConnMode, UC &ucIndication);
dwHandle
IN
dwSSP
SSPIN
ucConnPartyType
IN
dwConnectpartySSP
SSP()
ucDestPartyType
IN
dwDestPartySSP
SSPIN
ucConnMode
IN
ucIndication
OUT
15.12 IvrResourceDisconnect
1.
IvrInit
2.
IvrGetEvent
USHORT __stdcall IvrResourceDisconnect(DWORD dwHandle, DWORD dwSSP, UC

ucDisConnPartyType, DWORD dwDisConnectpartySSP,UC ucDestPartyType, DWORD
dwDestPartySSP, UC ucDisConnMode, UC &ucIndication)
dwHandle
IN
dwSSP
SSPIN
ucConnPartyType
IN
01 (2007-12-30)
15-9
TopEng-
CTIAPI
15 IVR
dwConnectpartySSP
SSP()
ucDestPartyType
IN
dwDestPartySSP
SSPIN
ucConnMode
IN
ucIndication
OUT
15.13 IvrRedirect
1.
IvrInit
2.
IvrGetEvent
USHORT __stdcall IvrRedirect(DWORD dwHandle, DWORD dwSSP, LPCTSTR pCLD,

UC ucExtDatalen, UC *pExtData);
dwHandle
IN
dwSSP
SSPIN
pCLD
IN
ucExtDatalen
IN
pExtData
IN
15.14 IvrCallSetup
15-10
01 (2007-12-30)
TopEng-
CTIAPI
15 IVR
IvrInit
IVRDLL_EXPORTS USHORT __stdcall IvrCallSetup(UC cCF, const char* szCLI,

const char* szCLD, const char *pAccessCode, UC cExtDataLen, char*
pExtData, DWORD &dwHandle, DWORD &dwSSP, UC &ucAudio, LPVOID lpCallID, UC
ucModelNo = 0xFF, UC cResType = 0xFF, US nResDsn = 0xFFFF);
cCF
IN
szCLI
IN
szCLD
IN
pAccessCode
IN
cExtDataLen
IN
pExtData
IN
dwHandle
OUT
dwSSP
SSPOUT
ucAudio
OUT
lpCallID
CALLIDOUT
ucModelNo
0xFF
IN
cResType
0xFF
IN
nResDsn
0xFFFF
IN
15.15 IvrDisconnect
1.
IvrInit
01 (2007-12-30)
15-11
TopEng-
CTIAPI
15 IVR
2.
IvrGetEvent
USHORT __stdcall IvrDisconnect(DWORD dwHandle, DWORD dwSSP, UC

ucDisconCause);
dwHandle
IN
dwSSP
SSPIN
ucDisconCause
IN
15.16 CccIvrStateReportIVR
IVR
1.
CccApiInit
2.
SHORT __stdcall CccIvrStateReport(USHORT hCcc, USHORT usMaxCallCount,

USHORT usCurCallCount);
hCcc
CccIvrStateReport
IN
usMaxCallCount
IVR IN
usCurCallCount
IVR IN
15.17 IVR
IVR
IVR
15-12
01 (2007-12-30)
TopEng-
CTIAPI
15 IVR
1.
IVR IP
IvrInit
2.
IVR IvrGetEvent CTI
3.
CTI IVRIVR
IVR IVR IvrGetEvent
IVR IvrAlerting
IVR IvrAnswer
IVR IvrDisconnect
IVR
01 (2007-12-30)
15-13
TopEng-
CTIAPI
16
16
16.1 CccQueryNetInfo
16.2 CccQueryNetInfoEx
16.3 CccQueryCcsCPUUseRate CCS
16.4 CccQueryServiceType
16.5 CccQueryServerTime
16.6 LongToTime
16.7 CharToInt
16.8 IntToChar
16.9 BCDToCharBCD
16.10 BCDToIntBCD
16.11 IntToBCD BCD
16.12 CharToBCD BCD
16.13 GetBCDLength
16.14 CccGetLastBuffer
16.15 CccGetLicense
16.16 CccUpdateLicense
16.17 CccSetWCCAProxy WCCA Proxy
16.18 CccQueryUIDBCfg VDN UIDB
16.19 CccQuerySysVersion
16.20 CccWatchSysState
01 (2007-12-30)
16-1
TopEng-
CTIAPI
16
16.21 CccMessageBridge
16.22 CccQueryCallState
16.23 CccRequestWriteInfoToDB
16.24 CccQuerySomeTotalInfo
16.25 CccQuerySomeTotalInfoWithVDN VDN
16.26 CccFetchConfig
16.27 CccPostConfig
16.28 CccQueryAllDiskInfo
16.29 CccQueryVDNDiskList
16.30 CccRequestSetBillInfo
16.31 CccRequestWriteServiceBill
16.32 CccResetAgentInternetIP Internet IP
16.33 CccAdjustDenyTalkRight
16.34 CccSendIrcProtocol
16.35 CccSendQCProtocol
16.36 CccSendSPPProtocol IVR
16.37 IcdSend
16.38 CccRequestSwitchSvrStatus
16-2
01 (2007-12-30)
TopEng-
CTIAPI
16
16.1 CccQueryNetInfo
UIS CTI ServerAplogicIVR
1.
CccApiInit
2.
USHORT __stdcall CccQueryNetInfo(USHORT hCcc , DBCCC_NET_INFO *pBuffer ,

USHORT *pusNum);
hCcc
CccConnectToServer
IN
pBuffer
IN/
OUT
pusNum
OUT
ICD_OK
16.2 CccQueryNetInfoEx
UIS CTI ServerAplogicIVR

CccQueryNetInfo
1.
CccApiInit
2.
01 (2007-12-30)
16-3
TopEng-
CTIAPI
16
USHORT__stdcall CccQueryNetInfoEx(USHORT hCcc, DBCCC_NET_INFO_EX

[], USHORT *pusNum);
pBuffer
hCcc
CccConnectToServer
IN
pBuffer
IN/
OUT
pusNum
OUT
ICD_OK
16.3 CccQueryCcsCPUUseRate CCS
CCS CPU %
1.
CccApiInit
2.
USHORT__stdcall CccQueryCcsCPUUseRate(USHORT hCcc, UCHAR *ucUseRate,

UCHAR *ucMemRate);
16-4
hCcc
CccConnectToServer
IN
ucUseRate
CCS CPU %OUT
ucMemRate
CCS %OUT
01 (2007-12-30)
TopEng-
CTIAPI
16
ICD_OK
16.4 CccQueryServiceType
1.
CccApiInit
2.
USHORT __stdcall CccQueryServiceType ( USHORT hCcc, USHORT* pServiceNum,

DBCCC_SERVICE_STRUCT *pdbService );
hCcc
CccConnectToServer
IN
pServiceNum
IN/OUT
pdbService
OUT
ICD_OK
USHORT wServiceNum;
DBCCC_SERVICE_STRUCT Service[MAX_SERVICE_NUM];
USHORT rc = CccQueryServiceType(m_usConnectID, &wServiceNum, &Service[0]);
16.5 CccQueryServerTime
UIS EVENT_TIME
UIS
ICD_ERR_INTERNAL_ERROR
01 (2007-12-30)
16-5
TopEng-
CTIAPI
16
1.
CccApiInit
2.
3.
UIS
SHORT__stdcall
CccQueryServerTime (USHORT hCcc, EVENT_TIME* pTime);
hCcc
CccConnectToServer
IN
pTime
EVENT_TIME
OUT
ICD_OK
16.6 LongToTime
C EVENT_TIME VBDELPHI
void __stdcall
LongToTime(LONG lTime, EVENT_TIME *pEvtTime)
lTime
1970 IN
pEvtTime
EVENT_TIME OUT
16.7 CharToInt
16-6
01 (2007-12-30)
TopEng-
CTIAPI
16
void __stdcall
CharToInt(const UCHAR *Str, ULONG *Num, UCHAR StrSize);
Str
IN
Num
OUT
StrSize
IN
16.8 IntToChar
void __stdcall
IntToChar(ULONG Num, UCHAR *Str, UCHAR StrSize);
Num
IN
Str
OUT
StrSize
IN
16.9 BCDToCharBCD
BCD
void __stdcall BCDToChar(const UCHAR *BCD_Str, UCHAR *Str, UCHAR BCDSize,

UCHAR StrSize);
BCD_Str
BCD IN
01 (2007-12-30)
16-7
TopEng-
CTIAPI
16
Str
OUT
BCDSize
BCD IN
StrSize
IN
16.10 BCDToIntBCD
BCD
void__stdcall
BCDToInt(const UCHAR *BCD_Str, ULONG *Num, UCHAR BCDSize);
BCD_Str
BCD IN
Num
OUT
BCDSize
BCD IN
16.11 IntToBCD BCD
BCD
void __stdcall IntToBCD(ULONG Num, const UCHAR *BCD_Str, UCHAR BCDSize);
16-8
Num
IN
BCD_Str
BCD OUT
BCDSize
IN
01 (2007-12-30)
TopEng-
CTIAPI
16
16.12 CharToBCD BCD
BCD
void __stdcall CharToBCD(const UCHAR *Str, UCHAR *BCD_Str, UCHAR

StrSize ,UCHAR BCDSize);
Str
IN
BCD_Str
BCD OUT
StrSize
IN
BCDSize
BCD IN
16.13 GetBCDLength
BCD
void __stdcall
GetBCDLength(UCHAR *BCD_Str);
BCD_Str
BCD IN
16.14 CccGetLastBuffer
API ICD_OK_LESS_BUFFER_SIZE
API
API
01 (2007-12-30)
16-9
TopEng-
CTIAPI
16
API CccGetLastBuffer
hCcc API
1.
CccApiInit
2.
3.
API ICD_OK_LESS_BUFFER_SIZE
SHORT CccGetLastBuffer(USHORT hCcc, ULONG *pulLen, CHAR *pBuffer);
hCcc
CccConnectToServer
IN
pulLen
pBuffer
IN/OUT
pBuffer
OUT
ICD_OK ICD_OK_LESS_BUFFER_SIZE
ICD_ERR_NO_LAST_BUFFER
16.15 CccGetLicense
API
1.
CccApiInit
2.
SHORT__stdcall
*pszLicense);
16-10
CccGetLicense(USHORT hCcc, USHORT *pusLen, CHAR
01 (2007-12-30)
TopEng-
CTIAPI
16
hCcc
CccConnectToServer
IN
pusLen
IN/OUT
pszLicense
OUT
ICD_OK
16.16 CccUpdateLicense
API
1.
CccApiInit
2.
SHORT __stdcall
*pszLicense);
CccUpdateLicense(USHORT hCcc, USHORT *pusLen, CHAR
hCcc
CccConnectToServer
IN
pusLen
IN
pszLicense
IN
ICD_OK
01 (2007-12-30)
16-11
TopEng-
CTIAPI
16
16.17 CccSetWCCAProxy WCCA Proxy
API WCCA Proxy
1.
CccApiInit
2.
SHORT__stdcall
CccSetWCCAProxy(WCCA_PROXY &stWccaProxy);
stWccaProxy
Proxy IN
struct WCCA_PROXY
{
ULONG http_Mode;
CHAR proxy_Address
[PROXY_MAXLEN_IP_ADDRESS];
CHAR proxy_Port
[PROXY_MAXLEN_PORT];
CHAR proxy_UserName
[PROXY_MAXLEN_USERNAME];
CHAR proxy_PassWord
[PROXY_MAXLEN_PASSWORD];
CHAR wmg_Url
[PROXY_MAXLEN_WMG_URL];
ULONG deskey_Len;
ULONG encrypt_Data;
};
ICD_OK
16.18 CccQueryUIDBCfg VDN UIDB
API VDN UIDB

16-12
01 (2007-12-30)
TopEng-
CTIAPI
16
1.
CccApiInit
2.
SHORT __stdcall
*pUIDBInfo);
CccQueryUIDBCfg(USHORT hCcc, UIDB_ACCESS_CFG_ INFO
hCcc
CccConnectToServer
IN
pUIDBInfo
VDN UIDB
OUT
struct UIDB_ACCESS_CFG_INFO
{
CHAR szDataSource
[DBCCC_MAXLEN_USERNAME + 1]; //
CHAR szQuanlifier
[DBCCC_MAXLEN_USERNAME + 1]; //
UCHAR pucPassWord
[DBCCC_MAXLEN_PASSWORD + 1]; //
};
ICD_OK
16.19 CccQuerySysVersion
API
1.
CccApiInit
2.
SHORT __stdcall CccQuerySysVersion(USHORT hCcc, CHAR * pBuff, ULONG *

pulLen, USHORT * usCount)
01 (2007-12-30)
16-13
TopEng-
CTIAPI
16
hCcc
CccConnectToServer
IN
pBuff
SYS_STATE_INFO
IN/OUT
pulLen
pBuff pBuff
IN/
OUT
usCount
pBuff
SYS_VERSION_INFO IN
struct SYS_VERSION_INFO
{
USHORT usConnect;//
USHORT usServerType;//
NODE_TYPEULONG ulConnectIP;//
IP
UCHAR ucVerInfo[MAX_VERSION_LEN +
1];//
};
ICD_OK
16.20 CccWatchSysState
API
1.
CccApiInit
2.
SHORT __stdcall CccWatchSysState(USHORT hCcc, USHORT

* pBuff, ULONG * pulLen, USHORT * usCount)
16-14
usServerType, CHAR
01 (2007-12-30)
TopEng-
CTIAPI
16
hCcc
CccConnectToServer
IN
usServerType
NODE_TYPEIN
pBuff
SYS_STATE_INFO
IN/OUT
pulLen
pBuff
pBuff
IN/OUT
usCount
pBuff
SYS_STATE_INFO
IN
struct SYS_STATE_INFO
{
USHORT usThreadNo;//
USHORT usLastError;//
UCHAR
pucErrorInfo[128];//
128
};
ICD_OK
16.21 CccMessageBridge
1.
CccApiInit
2.
SHORT __stdcall CccMessageBridge(USHORT hCcc, USHORT usWorkNo, USHORT

usMsgType, USHORT usSize, CHAR *pcMsgBuff )
01 (2007-12-30)
16-15
TopEng-
CTIAPI
16
hCcc
CccConnectToServer
IN
usWorkNo
IN
usMsgType
IN
usSize
pcMsgBuff
IN
pcMsgBuff
IN
ICD_OK
16.22 CccQueryCallState
1.
CccApiInit
2.
SHORT __stdcall CccQueryCallState(USHORT hCcc, char* pStartTime, char*

pEndTime, USHORT &usSkillQueueID, CALLSTATE_EX_STRUCT*
pCallStateExStruct, USHORT* usCount, USHORT& usExpiredEAP, USHORT&
usLowExpiredEAP)
hCcc
CccConnectToServer
IN
pStartTime
yyyymmddhhmmssIN
pEndTime
yyyymmddhhmmssIN
usSkillQueueID
16-16
IDIN
01 (2007-12-30)
TopEng-
CTIAPI
16
pCallStateExStruct
IN/
OUT
usCount
CALLSTATE_EX_STRUCT
OUT
struct CALLSTATE_EX_STRUCT
{
SKILLIDusSkillQueueID;//
IDULONG ulAC;//
ULONG
ulDC;//
ULONG
ulEAC;//
};
usExpiredEAP
OUT
usLowExpiredEAP
OUT
ICD_OK
16.23 CccRequestWriteInfoToDB
UIDB
1.
CccApiInit
2.
SHORT __stdcall CccRequestWriteInfoToDB(USHORT hCcc, USHORT usInfoType)
hCcc
CccConnectToServer
IN
01 (2007-12-30)
16-17
TopEng-
CTIAPI
16
usInfoType
WRITE_INFO_TYPEIN
enum WRITE_INFO_TYPE
{
AGENT_CONFIG_INFO,
SERVICETYPE_CONFIG_INFO,
WORKGROUP_CONFIG_INFO,
SKILL_CONFIG_INFO,
CUSTOMERLEVEL_CONFIG_INFO
};
//
//
//
//
//
ICD_OK
16.24 CccQuerySomeTotalInfo
API
1.
CccApiInit
2.
SHORT __stdcall CccQuerySomeTotalInfo(USHORT hCcc, UCHAR ucInfoType,

USHORT * pusNum ,UCHAR* pStruct)
16-18
hCcc
CccConnectToServer
IN
ucInfoType
IN
pusNum
pStruct
IN/OUT
01 (2007-12-30)
TopEng-
CTIAPI
16
pStruct
OUT
l
ucInfotype=1 pStruct
SKILL_INFO_BATCH
AGENT_INFO_BATCH
IVR_INNO_STRUCT_INFO_BATC
H
AGENT_DYNAMIC_INFO
SYSTEM_INNO_STRUCT
ICD_OK
16.25 CccQuerySomeTotalInfoWithVDN VDN
API VDN IVR
1.
CccApiInit
2.
SHORT __stdcall CccQuerySomeTotalInfoWithVDN(USHORT hCcc,VDNID

usVdnID,UCHAR ucInfoType, USHORT * pusNum ,UCHAR* pStruct);
hCcc
CccConnectToServer
IN
usVdnID
VDN IN
ucInfoType
IN
01 (2007-12-30)
16-19
TopEng-
CTIAPI
16
pusNum
pStruct
IN/OUT
pStruct
OUT
l
SKILL_INFO_BATCH
AGENT_INFO_BATCH
IVR_INNO_STRUCT_INFO_BATCH
AGENT_DYNAMIC_INFO
SYSTEM_INNO_STRUCT
ICD_OK
16.26 CccFetchConfig
UIS
1.
IvrInit
2.
ICD
SHORT __stdcall CccFetchConfig(USHORT hCcc, USHORT usFetchConfigMode,

ULONG ulItemLen, CHAR *pszConfigItem, ULONG *pulLen, CHAR *pBuffer);
16-20
hCcc
CccConnectToServer
IN
01 (2007-12-30)
TopEng-
CTIAPI
16
usFetchConfigMode
enum
NUM_FETCH_CONFIG_MODE
IN
enum ENUM_FETCH_CONFIG_MODE{
EFCM_NORMAL,
//
EFCM_BASE_CONFIG,
//
pszConfigItem pulLen
pBuffer
MODULE_INFO
}
ulItemLen
pszConfigItem IN
pszConfigItem
IN
pulLen
pBuffer
IN/OUT
pBuffer
OUT
ICD_OK pusErrLen
pErrInfo
pulLen pBuffer
CccGetLastBuffer(USHORT hCcc, ULONG *pulLen, CHAR
*pBuffer)
16.27 CccPostConfig
MAS
1.
CccApiInit
2.
ICD
USHORT __stdcall CccPostConfig(USHORT hCcc, ULONG ulLen, CHAR *pBuffer,

USHORT usPostConfigMode, USHORT *pusErrLen, CHAR *pErrInfo);
01 (2007-12-30)
16-21
TopEng-
CTIAPI
16
hCcc
CccConnectToServer
IN
ulLen
pBuffer IN
pBuffer
\0
IN
usPostConfigMode
enum ENUM_POST_CONFIG_MODE
IN
enum ENUM_POST_CONFIG_MODE{
EPCT_NORMAL,
};
CCC_NOTIFY_CONFIG_CHANGED_E
VENT
pusErrLen
pErrInfo
pErrInfo
IN/OUT
pErrInfo
OUT
ICD_OK pusErrLen
pErrInfo
pulLen pBuffer
CccGetLastBuffer(USHORT hCcc, ULONG *pulLen, CHAR
*pBuffer)
16.28 CccQueryAllDiskInfo
16-22
1.
CccApiInit
2.
01 (2007-12-30)
TopEng-
CTIAPI
16
SHORT __stdcall CccQueryAllDiskInfo (USHORT hCcc, USHORT *pusDiskCount,

DISK_BASE_INFO * lpDiskInfo );
hCcc
CccConnectToServer
IN
pusDiskCount
IN/OUT
lpDiskInfo
DISK_BASE_INFO OUT
ICD_OK
16.29 CccQueryVDNDiskList
VDNID
1.
CccApiInit
2.
SHORT __stdcall CccQueryVDNDiskList (USHORT hCcc, VDNID usVdnID, USHORT

*pusDiskCount, CHAR* lpcDiskName);
hCcc
CccConnectToServer
IN
usVdnID
IN
pusDiskCount
IN/OUT
lpcDiskName
OUT
01 (2007-12-30)
16-23
TopEng-
CTIAPI
16
ICD_OK
16.30 CccRequestSetBillInfo
1.
CccApiInit
2.
SHORT __stdcall CccRequestSetBillInfo(USHORT hCcc, CALLID *pCallID,

ULONG ulBillInfo);
hCcc
CccConnectToServer
IN
pCallID
IN
ulBillInfo
IN
ICD_OK
16.31 CccRequestWriteServiceBill
16-24
1.
CccApiInit
2.
01 (2007-12-30)
TopEng-
CTIAPI
16
short __stdcall CccRequestWriteServiceBill(USHORT hCcc, USHORT usBillID,

USHORT usBufLen, LPCTSTR pcBuff);
hCcc
CccConnectToServer
IN
usBillID
IDIN
usBufLen
pcBuff IN
pcBuff
IN
ICD_OK
16.32 CccResetAgentInternetIP Internet IP
Internet IP
1.
CccApiInit
2.
SHORT
__stdcall
CccResetAgentInternetIP (USHORT hCcc, CHAR *pcIpStr)
hCcc
CccConnectToServer
IN
pcIpStr
Internet IPIN
ICD_OK
01 (2007-12-30)
16-25
TopEng-
CTIAPI
16
16.33 CccAdjustDenyTalkRight
1.
CccApiInit
2.
SHORT __stdcall CccAdjustDenyTalkRight(USHORT hCcc, UCHAR

ucDenyTalkType)
hCcc
CccConnectToServer
IN
ucDenyTalkType
DENY_TALK_TYPE
IN
ICD_OK
16.34 CccSendIrcProtocol
1.
CccApiInit
2.
SHORT __stdcall
lpIrcMsg);
16-26
CccSendIrcProtocol(USHORT hCcc,USHORT usLen, LPVOID
01 (2007-12-30)
TopEng-
CTIAPI
16
hCcc
CccConnectToServer
IN
usLen
IN
lpIrcMsg
IN
ICD_OK
16.35 CccSendQCProtocol
1.
CccApiInit
2.
SHORT __stdcall CccSendQCProtocol(USHORT

lpQcMessage);
hCcc, USHORT usLength, LPVOID
hCcc
CccConnectToServer
IN
usLength
IN
lpQcMessage
IN
ICD_OK
01 (2007-12-30)
16-27
TopEng-
CTIAPI
16
16.36 CccSendSPPProtocol IVR
IVR
1.
CccApiInit
2.
SHORT __stdcall CccSendSPPProtocol(USHORT hCcc, USHORT usLength,LPVOID

lpSPPMessage);
hCcc
CccConnectToServer
IN
usLength
IN
lpSPPMessage
IVR IN
ICD_OK
16.37 IcdSend
MCP
1.
CccApiInit
2.
SHORT __stdcall IcdSend(USHORT hCcc, ULONG ulDataLen, CHAR *pData, ULONG

*pulDataOutLen, CHAR *pDataOut);
16-28
01 (2007-12-30)
TopEng-
CTIAPI
16
hCcc
CccConnectToServer
IN
ulDataLen
IN
pData
IN
pulDataOutLen
OUT
pDataOut
OUT
ICD_OK
16.38 CccRequestSwitchSvrStatus
1.
CccApiInit
2.
SHORT __stdcall CccRequestSwitchSvrStatus(USHORT hCcc, USHORT

usSrvSwitchType, USHORT usSrvNodeType);
hCcc
CccConnectToServer
IN
usSrvSwitchType
IN
usSrvNodeType
IN
ICD_OK
01 (2007-12-30)
16-29
TopEng-
CTIAPI
17
17
17.1
17.2
17.3
01 (2007-12-30)
17-1
TopEng-
CTIAPI
17
17.1
CccRequestAnswer
CCC_ANSWER_REQUEST_EX_EVENT
CccRequestAnswerEx
DBCCC_EVENT_HEAD
struct
{
CALLIDcallID;
ADDRESSIDaddrCaller;//
ADDRESSIDaddrCalled;//
USHORTusMediaType;//MEDIA_TYPE
};
CCC_RELEASE_REQUEST_EVENT
CccRequestRelease
CCC_RELEASE_REQUEST_EX_EVENT
CccRequestReleaseEx
DBCCC_EVENT_HEAD CALLID
CCC_LONGNOANSWER_EVENT
CCC_LONGNOANSWER_EX_EVENT
CCC_ANSWER_RESPONSE_EVENT
CccRequestAnswer
17-2
01 (2007-12-30)
TopEng-
CTIAPI
17
DBCCC_EVENT_HEAD USHORT ICD_OK

ICD_ERR_GENERAL_ERROR ICD_ERR_FAIL
CccRequestReport
CccRequestCallOutEx CccRequestInternalCallEx
CccRequestCallOut CccRequestInternalCall
CCC_TRANSFER_OUT_RESPONSE_EVENT
CccRequestTransferOut CccRequestInternalTransfer
CccRequestTransferOutEx DBCCC_EVENT_HEAD
CALLID
CCC_LOGOUT_RESPONSE_EVENT
CCC_RELEASE_RESPONSE_EVENT
CCC_CALLED_TELNUM_EVENT
DBCCC_EVENT_HEAD
USHORT ICD_OK 1 8 BCD
01 (2007-12-30)
17-3
TopEng-
CTIAPI
17
CCC_CALLER_TELNUM_EVENT
DBCCC_EVENT_HEAD
USHORT ICD_OK 1 8 BCD
CCC_CALLER_CALLED_INFO_EVENT
DBCCC_EVENT_HEAD
struct
{
CALLIDcallId;
ADDRESSIDaddrCaller;//
ADDRESSIDaddrCalled;//
};
CCC_CONNECT_EVENT
CCC_CONNECT_EVENT_EX
DBCCC_EVENT_HEAD
CALLID
CCC_INTERNAL_HELP_RESPONSE_EVENT
ICD_ERR_GENERAL_ERROR
CCC_INTERNAL_HELP_RESPONSE_EVENT_EX
CccRequestInternalHelpEx DBCCC_EVENT_HEAD
CALLID
CCC_OUTBOUND_RESULT_EVENT
DBCCC_EVENT_HEAD
l
ULONG CccRequestPowerOutbound
USHORTICD_OK
POWER_OUTBOUND_STRUCT
CCC_OUTBOUND_EX_RESULT_EVENT
CccRequestPowerOutboundEx
DBCCC_EVENT_HEAD
l
17-4
ULONG CccRequestPowerOutboundEx
01 (2007-12-30)
TopEng-
CTIAPI
17
USHORTICD_OK
CCC_OUTBOUND_RESULT_EX2_EVENT
DBCCC_EVENT_HEAD
l
ULONG CccRequestPowerOutbound
USHORTICD_OK
POWER_OUTBOUND_STRUCT_EX2
CCC_BOOK_OUTBOUND_TIMEOUT_EVENT
CccRegisterPowerOutbound
CccSetEventMonitor
CCC_PRE_ROUTE_EVENT
DBCCC_EVENT_HEAD EVENT_RESPONSE_IDCALLID
DEVICEID
struct
{
UCHAR
DEVICEID
};
ucRerouteFlag;
newDeviceID;
ucRerouteFlag
l
0 newDeviceID
1 newDeviceID
CCC_PRE_DISCONNECT_EVENT
DBCCC_EVENT_HEAD EVENT_RESPONSE_ID CALLID

struct
{
UCHAR
ucRerouteFlag;
DEVICEID newDeviceID;
};
01 (2007-12-30)
17-5
TopEng-
CTIAPI
17
ucRerouteFlag
l
0 newDeviceID
1 newDeviceID
CCC_USER_DISCONNECT_EVENT
DBCCC_EVENT_HEAD EVENT_RESPONSE_ID CALLID

CCC_RELEASE_OVER_EVENT WECC
WECC DBCCC_EVENT_HEAD
CALLID
17.2
CCC_DO_NOT_DISTURB_RESPONSE_EVENT
CCC_IDLE_RESPONSE_EVENT
CCC_AGENT_RECORD_EVENT
DBCCC_EVENT_HEAD
l
ULONG CccAgentRequireRecord
USHORTICD_OK
USHORT
CCC_AGENT_STOP_RECORD_EVENT
TAgentStopRecordEvent = packed record

MessageHead: TDBCCC_EVENT_HEAD; //
ulTaskNo: ULONG;//
usResult: Word;// 0
ucCause: UCHAR;//
end;
17-6
01 (2007-12-30)
TopEng-
CTIAPI
17
CCC_AGENT_PLAY_EVENT
DBCCC_EVENT_HEAD
l
ULONG CccAgentStartPlayFile
USHORT ICD_OK
USHORT CCC_AGENT_PLAY_ENDED138
ICD_OK 138
ICD_OK
CCC_NOTIFY_BULLETIN_EVENT
DBCCC_EVENT_HEAD
CccSetEventMonitor
CCC_MESSAGE_EVENT
DBCCC_EVENT_HEAD CccSendMessage
CccSetEventMonitor
CCC_AGENT_REST_TIMEOUT_EVENT
CCC_AGENT_REST_START_EVENT
CccRequestRest
CCC_MEDIA_STREAM_EVENT
DBCCC_EVENT_HEAD
struct
{
CALLIDcallID;
USHORTusMediaType;
UCHARpData[ANY_SIZE];
};
WEBM pData
struct WEBM_MEDIA_STREAM
{
01 (2007-12-30)
17-7
TopEng-
CTIAPI
17
ADDRESSID addrSender;
USHORT
usDataLen;
CHAR
pcData[ANY_SIZE];
};
CCC_WVC_NOTIFY_AGENT_EVENTWVC
Internet Explorer
DBCCC_EVENT_HEAD
struct
{
USHORTusMsgID;//WVC ID
USHORTusMsgLength;//
UCHARpMsgComment[ANY_SIZE];//
};
usMsgID CCC_WVC_TRANSMIT_ MESSAGE_EVENT
CCC_WVC_TRANSMIT_MESSAGE_EVENTWVC
Internet Explorer
DBCCC_EVENT_HEAD
struct
{
USHORTusMsgLength;//
UCHARpMsgContent[ANY_SIZE];//
};
CCC_HAVE_PREVIEW_CALL_EVENT
DBCCC_EVENT_HEAD
struct
{
ULONG ulCtrlID;// ID
USHORTusSize;//pcCalleds
CHAR pcCalleds[ANY_SIZE];//
};
CCC_CALLINFO_NOTIFY_EVENT
DBCCC_EVENT_HEAD
struct
{
USHORT usCallInfoLen;//
CHAR
pcCallInfo[1]; // usCallInfoLen
};
CCC_AGENT_STATE_EVENT
DBCCC_EVENT_HEAD
17-8
01 (2007-12-30)
TopEng-
CTIAPI
17
struct
{
UCHARucAgentState;//enum AGENT_STATE
UCHARucSetBusyFlg;//TRUE FALSE
UCHARucRestFlg;//TRUE FALSE
};
//3.0
enum AGENT_STATE
{
AGENT_STATE_IDLE= 0 ,//
AGENT_STATE_BUSY,// TopEng- V2.0B
TALKING
AGENT_STATE_WORK,//
AGENT_STATE_NULL,//
AGENT_STATE_MAX//******
};
CCC_AGENT_BE_OCCUPYED
DBCCC_EVENT_HEAD
typedef struct tagE_CALL_INFO
{
CALLID
callID;
UCHAR
ucDirect;///enum CallFlag
UCHAR
ucModuleNo;//
USHORT
usTrunkNo;//
char
pszCaller[MAXLEN_EXTEN + 1]; //
char
pszCalled[MAXLEN_EXTEN + 1]; //
DEVICE_ID
deviceID;//
SHORT
callPartyNum;// CALL_PARTY_INFO
}E_CALL_INFO;
enum CALL_FEATURE_TYPE
{
CALL_FT_IN, // TopEng-V2.0CALL_IN
CALL_FT_OUT, // TopEng-V2.0CALL_OUT
IVR_OUT,
//IVR TopEng-V2.0
OUTBOUND_OUT, //outbound TopEng-V2.0
CALL_FOR_ROUTE,// TopEng-V2.0B
};
typedef struct
{
ULONG
cb;//
UCHAR
ucDeviceType;// enum ICD_DEVICETYPE
USHORT
usDeviceNo;//
CHAR
ucPilotNo[MAXLEN_PILOTNBR+1];//
UCHAR
ucTransferType;// enum TIMEOUT_PROCESS_STYLE
DEVICE_ID
TransferDevice;//
USHORT
usCallNum;// CALLID
} CALL_PARTY_INFO;//
CCC_AGENT_FORCEOUT_EVENT
DBCCC_EVENT_HEAD
01 (2007-12-30)
17-9
TopEng-
CTIAPI
17
struct
{
USHORT
USHORT
};
usSuccess;// ICD
usMediaType;//
CCC_SUCC_MODE_TRANSFER_RESULT_EVENT
DBCCC_EVENT_HEAD E_CALL_INFO
USHORT ICD_OK enum
ICD_ERROR_CODE
typedef struct tagE_CALL_INFO

{
CALLID
callID;
UCHAR
ucDirect;/// enum CallFlag
UCHAR
ucModuleNo;//
USHORT
usTrunkNo;//
char
pszCaller[ MAXLEN_EXTEN + 1 ]; //
char
pszCalled[ MAXLEN_EXTEN + 1 ]; //
DEVICE_ID
deviceID;//
USHORT
callPartyNum;// CALL_PARTY_INFO 0
}E_CALL_INFO;
CCC_AGENT_PHONE_STATUS_NOTIFY_EVENT
DBCCC_EVENT_HEAD
struct
{
CHAR
USHORT
USHORT
};
pcTelNo[MAXLEN_EXTEN + 1];
//
usStatus; //enum AGENT_PHONE_STATUS
usCause; //
enum AGENT_PHONE_STATUS
{
AGENT_PHONE_ALERTING, //
AGENT_PHONE_CALLEDOFFHOOK, //
AGENT_PHONE_RELEASE, //
};
CCC_HOLD_CALL_RELEASE_EVENT
DBCCC_EVENT_HEAD
struct
{
CALLID callID;
// ID
USHORT usCause; //enum HOLD_CALL_RELEASE_CAUSE
USHORT usWorkNo; //
};
17-10
01 (2007-12-30)
TopEng-
CTIAPI
17
enum HOLD_CALL_RELEASE_CAUSE
{
NORMAL_RELEASE, //
HAND_BRAKE,//
};
CCC_MEDIA_CALLBACK_RESULT_EVENT
DBCCC_EVENT_HEAD
struct
{
CALLID
ADDRESSID
UCHAR
};
callID;
dest;
ucState;
//
//
// enum MEDIA_PATH_STATE
enum MEDIA_PATH_STATE
{
PATH_ST_CONNECTED = 1, //
PATH_ST_RELEASE,
//
PATH_ST_WAIT_ANSWER,
//
PATH_ST_ALERTING,
//
PATH_ST_NO_SUCH_NUMBER,
//
PATH_ST_CALLED_BUSY,
//
PATH_ST_USER_NO_OFFHOOK,
//
PATH_ST_ACD_RESTART,
// ICD2.0B
PATH_ST_HOLD,
//
PATH_ST_BREAK,
//
PATH_ST_HANGUP,
//
PATH_ST_TRI_TALKING,
//
};
CCC_WEBM_CLIENT_CALL_STATE_EVENTWEB
WEB DBCCC_EVENT_HEAD
struct
{
CALLID
USHORT
ADDRESSID
USHORT
CHAR
};
callId;
//
callState;
//
deviceAddress;// AgentID
usCallDataLen;//
pcCallData[1];//
CCC_RELEASE_PREVIEW_CALL_OUT_EVENT
17.3
01 (2007-12-30)
17-11
TopEng-
CTIAPI
17
CCC_DESK_ALLBUSY_EVENT
CCC_DESK_ALLBUSY_EX_EVENT
DBCCC_EVENT_HEAD
CCC_WAIT_OUTBOUND_EVENT
DBCCC_EVENT_HEAD
CccQueryOutbound
CccSetEventMonitor
CCC_NO_OUTBOUND_EVENT
CCC_NO_OUTBOUND_EVENT
CccSetEventMonitor
CCC_CCS_DISCONNECTED_EVENT
UIS PROXY
API
ICD_ERR_TIMED_OUT
CCC_CCS_DISCONNECTED_EX_EVENT
PROXYUIS
DBCCC_EVENT_HEAD
USHORT PROGID
API
ICD_ERR_TIMED_OUT
CCC_MASTER_CHANGED_EX_EVENT
DBCCC_EVENT_HEAD
USHORT usServerType;
//PROG_ID_TYPE
17-12
01 (2007-12-30)
TopEng-
CTIAPI
17
CCC_HOLD_CALL_INCOMING_EVENT
01 (2007-12-30)
17-13
TopEng-
CTIAPI
18
18
CTIAPI
18.1
Apiuse.h
18.2
01 (2007-12-30)
18-1
TopEng-
CTIAPI
18
18.1
Apiuse.h
//
#defineRIGHT_BUSYIDLE
0x00000001
///
#defineRIGHT_MUTEONOFF
0x00000002
///
#defineRIGHT_HOLDFETCH
0x00000004
///
#defineRIGHT_CONNECTHOLD
0x00000008
//
#defineRIGHT_CALLOUT
0x00000010
//
#defineRIGHT_INTERCALL
0x00000020
//
#defineRIGHT_TRANSFER
0x00000040
//
#defineRIGHT_TRANSITTALK
0x00000080
//
#defineRIGHT_TRITALK
0x00000100
//
#defineRIGHT_TRANSITOUT
0x00000200
//
#defineRIGHT_SSPTRANSIVR
0x00000400
//
#defineRIGHT_DENYTALK
0x00000800
//
#defineRIGHT_SUPERVISEINSERT
0x00001000
///
#defineRIGHT_INTERCEPT
0x00002000
//
#defineRIGHT_FORCEOUTBUSYIDLE
0x00004000
////
#defineRIGHT_SPYRECORDPLAY
0x00008000
///
#defineRIGHT_SPYMONITOR
0x00010000
//
#defineRIGHT_ASSESSMANAGER
0x00020000
//
#defineRIGHT_ASSESS
0x00040000
//
#defineRIGHT_ALARM
0x00080000
//
#defineRIGHT_REPORT
0x00100000
//
#defineRIGHT_SERVICEEXPERT
0x00200000
//
#defineRIGHT_MONITOR
0x00400000
//
#defineRIGHT_SYSTEM
0x00800000
//
#defineRIGHT_REPORTMANAGER
0x01000000
//
#defineRIGHT_HOMECALLOUT
0x02000000
//
#defineRIGHT_ABOARDCALLOUT
0x04000000
//
#defineRIGHT_PILOTCALLOUT
0x08000000
//
#defineRIGHT_SCREENQC
0x10000000
//
#defineRIGHT_PICKUP
0x20000000
//
//Device m_ucDeviceType
enum
ICD_DEVICETYPE
{
NotKnowType = 0,
QueueType = 1,
AgentType,
IvrType,
ConferenceType,
CallPartyType,
AgentQueueType,
//ICD3.0
RouteType,
PhoneType, //
AgentPrivateQueueType, //DeviceNo
};
18-2
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18
enum AGENT_TYPE
{
EXTENSION_TYPE = 0, //
USERLINE_TYPE,
//
AGENT_TYPE_1B1D,//1B+D TUA
AGENT_TYPE_SINGLE_PHONE,//
AGENT_TYPE_PC_PHONE,//PC+PHONE
AGENT_TYPE_ISDN_2BD,// 2B+D
AGENT_TYPE_ISDN_6BD,// 6B+D
};
enum AGENT_OP_STATUS
{
//
ops_null=0,
//
ops_login,
//
ops_idle,
//
ops_busy,
//
ops_active,
//
ops_wait_answer,
//
ops_wait_connect,
//
ops_release,
//
ops_disconnect,
//
ops_wait_alerting,
//
ops_tri_tlak = 10,
//
ops_fail,
//
ops_ok,
//
ops_hungup,
//
//
ops_supervise_insert,
//
ops_stop_supervise_insert,
//
//
ops_record_begin,
//
ops_record_stop,
//
//
ops_monitor,
//
ops_stop_monitor,
//
ops_monitor_supervisor_other = 20,
//
ops_stop_monitor_supervisor_other,
//
ops_playvoice,
//
ops_stop_playvoice,
//
ops_surveillant,
//
ops_stop_surveillant =25,
//
ops_rest,
//
ops_work,
//
ops_monitor_insert_call, //
//added 3.0
ops_play,
//
ops_stop_play,
//
ops_force_out,
//
ops_force_idle,
//
ops_force_busy
//
};
01 (2007-12-30)
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18
ROUTE_REQ_TYPE = (
ROUTE_REQ_TYPE_NORMAL,
//
ROUTE_REQ_TYPE_AGENT,
//
ROUTE_REQ_TYPE_LONG_DISTANCE,//
ROUTE_REQ_TYPE_NET_CALL,
//CTI
ROUTE_REQ_TYPE_SP_IDD,
//
MAX_REQ_TYPE
);
//
//0 200 CTI Server
enum Call_Feature_Type//
{
SP_CALL_NORMAL =0,
//
SP_CALL_SPECIAL,
//SPECIAL CALL , USED BY CONFERENCE CALL
KE11_CALL,
//KE=11, USED BY VMS CALL--GET VOICE
INFORMATION
KE15_CALL,
//KE=15, USED BY VMS CALL--DELETE VOICE
INFORMATION
BP_CALL ,
//BP,USED BY VMS CALL--SEND INFORMATION TO BP
SP_CALL_LONG,
//
INTER_CALL,
//
SP_CALL_OUT,
//
OP_CALL_OUT,
// SIP 6
OP_PRI_OUT,
//PRI
IVR_CALL_OUT,
//IVR
OUTBOUND_CALL_OUT, //
//OPS::begin
ICD_SP_OPS_AIDERCALL,
//
ICD_SP_OPS_INCALL,
//
ICD_SP_OPS_PASSCALL,
//
ICD_SP_OPS_GIVECALL,
//
ICD_SP_OPS_INCALL_OUT, //
ICD_SP_OPS_PASSCALL_OUT,
//
ICD_SP_OPS_TEL_CALL_OUT,
//
//OPS::end
//
//VCP::begin
ICD_SP_VCP_ISDNCALL_IN,
//
ICD_SP_VCP_ISDNCALL_OUT,//
ICD_SP_VCP_VIRTUALCALL_IN_2BD, // 2B+D 2
ICD_SP_VCP_VIRTUALCALL_IN_6BD, // 6B+D 6
ICD_SP_VCP_VIRTUALCALL_OUT_2BD, // 2B+D CCS

ICD_SP_VCP_VIRTUALCALL_OUT_6BD,// 6B+D CCS
//VCP::end
//
//OUTBOUND::begin
ICD_SP_OUTBOUND_PRE_OCCUPY,//
ICD_SP_OUTBOUND_PRE_CONNECT,//
ICD_SP_OUTBOUND_VIRTUAL_CALLIN,//
ICD_SP_OUTBOUND_PREVIEW,//
ICD_SP_OUTBOUND_CALLBACK,//
//OUTBOUND::end
18-4
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//0 200 CTI Server

};
enum RELOCATION_DIRECTION
{
SEEK_FORWARD,
//0
SEEK_BACKWARD
//1
};
enum RELOCATION_SEEK_FROM
{
SEEK_FROM_HEAD=0, //
SEEK_FROM_CURRENT,//
SEEK_FROM_TAIL
//
};
enumTRANSFER_STYLE
{
CANCEL_TRANSFER = 0,
FORWARD_TRANSFER, //
BUSY_TRANSFER
//
};
enum voice_resource//
{
SPT_RESOURCE=0,//SPT
VP_RESOURCE,//VP
SIG_RESOURCE,//SIG
NO_VOICE//
};
enum Play_Type//
{
PLAY_NOTE=0,//
PLAY_LOCAL_FILE,// A TopEng
PLAY_SPEC_FILE,//
PLAY_TEM_FILE,//
PLAY_COMBINE,//
PLAY_QC_FILE//
};
enum MI_TYPE
{
MI_TRUNKNO = 0,//
MI_CALLER,//
MI_CALLED//
};
enum CONNECT_BY_TYPE //
{
01 (2007-12-30)
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18
BY_DIRECT = 0,//
BY_CONFERENCE//
};
enum CALL_DIRECT_MODE//
{
NORMAL_DIRECT = 0 ,//
KEEP_DIRECT,//
WAIT_DIRECT,//
RELEASE_DIRECT//
};
enum
{
ACD_TRUNK_TYPE
INBOUND_TRUNK = 0,//
OUTBOUND_TRUNK,//
BIDIRECT_TRUNK//
};
enum CONNECT_BY_TYPE
{
BY_DIRECT = 1,//
BY_CONFERENCE =2,//
};
enum REQUESTROUTINGTYPE
{
DIGIT_INFO = 1, //
USER_SKILL_NEED = 2,//
AGENT_NO = 3,//
OPR_HELP//
};
enum CONNECT_TYPE
{
LISTEN_ONLY,
//
SPEAK_ONLY,
//
LISTEN_SPEAK,
//
DISCONNECT_LISTEN,//
DISCONNECT_SPEAK,
//
DISCONNECT_ALL,
//
};
enum
IVR_DISCONNECT_CAUSE
{
SHAKE_HANDS_TIMEOUT= 0x3f, //
};
18-6
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18
enum API_ENUM_MSG_TYPE
{
SP_SETUP = 1,
//
SP_DISCONNECT = 8, //
};
18.2
Apiuse.h
DBCCC_USER_RECORD
#define RESERVED_SIZE
9
typedef struct tagDBCCC_USER_RECORD
{
WORD usWorkNo;//
CHAR szUserName[ DBCCC_MAXLEN_USERNAME + 1 ];//
CHAR szPassword[ DBCCC_MAXLEN_PASSWORD + 1 ];//
ULONG ulSecurity; //
UCHAR ucReserved[RESERVED_SIZE];//
}DBCCC_USER_RECORD, *LPDBCCC_USER_RECORD;//
DBCCC_USER_RECORD_EX
Const
USHORT
MAX_RIGHT_BYTE_LEN = 32; //
struct DBCCC_USER_RECORD_EX : public DBCCC_USER_RECORD
{
VDNID
usVDN;
//VDN
UCHAR
ucRight[MAX_RIGHT_BYTE_LEN];
//
};
DEVICE_ID
typedef
struct tagDEVICE_ID
{
UCHARucDeviceType;// enum ICD_DEVICETYPE
USHORT
usDeviceNo;//
friend int operator==(const struct tagDEVICE_ID & id1, const struct
tagDEVICE_ID& id2 )
{
return (id1.ucDeviceType == id2.ucDeviceType && id1.usDeviceNo
== id2.usDeviceNo);
}
friend int operator!=(const struct tagDEVICE_ID& id1, const struct
tagDEVICE_ID& id2 )
{
return (id1.ucDeviceType != id2.ucDeviceType || id1.usDeviceNo !
= id2.usDeviceNo);
}DEVICE_ID, *LPDEVICE_ID;//
CALLID
struct CALLID
{
ULONG ulTime;
USHORT usDsn;
01 (2007-12-30)
//
//
18-7
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18
UCHAR ucHandle;//
UCHAR ucServer;//
inline friend int operator!=(const CALLID& id1, const CALLID& id2 );
inline friend int operator==(const CALLID& id1, const CALLID& id2 );
};//
typedef CALLID *LPCALLID;
inline int operator!=(const CALLID& id1, const CALLID& id2 )
{ return memcmp(&id1, &id2, sizeof(CALLID)); }
inline int operator==(const CALLID& id1, const CALLID& id2 )
{ return !memcmp(&id1, &id2, sizeof(CALLID)); }
const CALLID CALLID_NO_USE = { 0xffffffff, 0xffff, 0xff, 0xff };
EVENT_TIME
typedef struct tagEVENT_TIME

{
USHORT wYear;
UCHAR wMonth;
UCHAR wDayOfWeek; //Specifies the current day of the week;
//Sunday = 0, Monday = 1, and so on.
UCHAR wDay;
UCHAR wHour;
UCHAR wMinute;
UCHAR wSecond;
USHORT wMilliseconds; //Specifies the current millisecond
}EVENT_TIME, *LPEVENT_TIME;
DBCCC_EVENT_HEAD
typedef struct tagDBCCC_EVENT_HEAD
{
EVENT_TIME ulTime;
//
USHORT
usEventType; //enum CCC_EVENT
USHORT
usSize;
//
}DBCCC_EVENT_HEAD, *LPDBCCC_EVENT_HEAD;
DBCCC_DEVICE_STRUCT
DBCCC_DEVICE_STRUCT
typedef
struct tagDBCCC_DEVICE_STRUCT
{
ULONG
ulWaitBeginTime;//
ULONG
ulWaitEndTime; //
ULONG
ulAnswerBeginTime;//
ULONG
ulAnswerEndTime;//
ULONG
ulTalkBeginTime;//
ULONG
ulTalkEndTime; //
USHORT usDeviceNo;
//
UCHAR
ucDeviceType;
// enum ICD_DEVICETYPE
UCHAR
ucDoFuction;
// enum CALL_DIRECT_MODE
UCHAR
ucLeaveReason; // enum CALL_DIRECT_MODE
}DBCCC_DEVICE_STRUCT, *LPDBCCC_DEVICE_STRUCT;
DBCCC_DEVICE_STRUCT_EX
typedef
{
18-8
struct tagDBCCC_DEVICE_STRUCT_EX
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18
ULONG
ulWaitBeginTime;
//
ULONG
ulWaitEndTime;
//
ULONG
ulAnswerBeginTime;
//
ULONG
ulAnswerEndTime;
//
ULONG
ulTalkBeginTime;
//
ULONG
ulTalkEndTime;
//
USHORT usDeviceNo;
//
UCHAR
ucDeviceType;
// enum ICD_DEVICETYPE
UCHAR
ucDoFuction;
// enum CALL_DIRECT_MODE
UCHAR
ucEnterReason;
//
UCHAR
ucLeaveReason;
//
}DBCCC_DEVICE_STRUCT_EX, *LPDBCCC_DEVICE_STRUCT_EX;
CALL_DIRECT_MODE
enum CALL_DIRECT_MODE
{
NORMAL_DIRECT = 0 , //
KEEP_DIRECT,
//
WAIT_DIRECT,
//
RELEASE_DIRECT
//
};
DBCCC_CALL_INFO
typedef struct tagDBCCC_CALL_INFO
{
ULONG
cb;
//
CALLID callID;
//
CHAR
cKeyID[ MAXLEN_EXTEN + 1];
//
CHAR
cANI[ MAXLEN_EXTEN + 1];
//
CHAR
cDialedNumber[ MAXLEN_EXTEN + 1 ]; //
CHAR
ucMid;
//
USHORT usTrunkNo;
//
UCHAR
ucPriority;
//
DEVICE_ID CurrentDevice ;
//
UCHAR
pucCallData[ MAX_CALLDATA_LEN ];
//
USHORT CallDataLen;
//
CHAR
pcCallSkill[ MAX_SKILL_STRING_LENGTH ]; //180
Chinese
USHORT usPartyNum;
//
UCHAR
ucCallFeature;
//, enum Call_Feature_Type
CHAR
cOrgCalledNo[ MAXLEN_EXTEN + 1 ];
//
} DBCCC_CALL_INFO, *LPDBCCC_CALL_INFO;
//
DBCCC_CALL_INFO_EX
typedef struct tagDBCCC_CALL_INFO_EX
{
ULONG
cb;
CALLID callID;
CHAR
CHAR
CHAR
cDialedNumber[ MAXLEN_EXTEN + 1 ];
CHAR
ucMid;
USHORT usTrunkNo;
UCHAR
ucPriority;
DEVICE_ID
CurrentDevice ;
01 (2007-12-30)
//
//
//
//
//
//
//
//
//
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18
UCHAR
pucCallData[ MAX_CALLDATA_LEN ];
//
USHORT usCallDataLen;
//
CHAR
pcCallSkill[ MAX_SKILL_STRING_LENGTH ]; //
USHORT usPartyNum;
//
UCHARucCallFeature;
CHAR
//
USHORT usMediaType;
//
USHORT usPlace;
//
ULONG
ulWaitTime;
//
ULONG
ulTotalTalkingTimes;
//
ULONG
ulLogonTimes;
//
} DBCCC_CALL_INFO_EX, *LPDBCCC_CALL_INFO_EX; //
DBCCC_CALL_INFO_EX2
typedef struct tagDBCCC_CALL_INFO_EX2
{
ULONG cb;
//
CALLID callID;//
CHAR
cKeyID[MAXLEN_EXTEN+1];
//
CHAR
cANI[MAXLEN_EXTEN+1];
//
CHAR
cDialedNumber[ MAXLEN_EXTEN+1];//
CHAR
ucMid;
//
USHORT usTrunkNo;
//
UCHAR ucPriority;
//
DEVICE_ID
CurrentDevice; //
CHAR
pcCallSkill[MAX_SKILL_STRING_LENGTH];//
USHORT usPartyNum;
//
UCHAR
ucCallFeature;
// enum Call_Feature_Type
CHAR
cOrgCalledNo[MAXLEN_EXTEN+1];
//
USHORT
usMediaType;
//
USHORT
usPlace;
//
ULONG
ulWaitTime;
//
ULONG
ulTotalTalkingTimes;//
ULONG
ulLogonTimes;
//
USHORT
usServiceType;
//
USHORT usCallDataLen;
//
UCHAR pucCallData[ANY_SIZE];
//
} DBCCC_CALL_INFO_EX2, *LPDBCCC_CALL_INFO_EX2;//
DBCCC_CALL_INFO_EX3
{
ULONG
cb;
//
CALLID
callID;
//
CHAR
cKeyID[MAXLEN_EXTEN+1];
// UVID
CHAR
cANI[MAXLEN_EXTEN+1];
//
CHAR
cDialedNumber[MAXLEN_EXTEN+1];
//
CHAR
ucMid;
//
USHORT
usTrunkNo;
//
UCHAR
ucPriority;
//
DEVICE_ID
CurrentDevice ; //
CHAR
pcCallSkill[MAX_SKILL_NAME_LENGTH];//
USHORT
usPartyNum; //
UCHAR
ucCallFeature;//, enum Call_Feature_Type
CHAR
//
18-10
01 (2007-12-30)
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18
USHORT
usMediaType;//
USHORT
usPlace;//
ULONG
ulWaitTime;//
ULONG
ULONG
ulLogonTimes;
//
USHORT
usServiceType;
//
USHORT
usCallInCause;//
USHORT
usCallDataLen; //
UCHAR
pucCallData[ ANY_SIZE ];//
}DBCCC_CALL_INFO_EX3, *LPDBCCC_CALL_INFO_EX3;
DBCCC_BASE_CALL_INFO
typedef struct tagDBCCC_BASE_CALL_INFO
{
CALLID callID;
//
UCHAR ucCallFeature;// enum Call_Feature_Type
CHAR
cANI[MAXLEN_EXTEN+1];//
CHAR
cDialedNumber[MAXLEN_EXTEN+1];//
}DBCCC_BASE_CALL_INFO, *LPDBCCC_BASE_CALL_INFO;
DBCCC_BASE_CALL_INFO_EX
typedef struct tagDBCCC_BASE_CALL_INFO_EX

{
ULONG cb;
CALLID callID;//
CHAR
cKeyID[MAXLEN_EXTEN+1];//
CHAR
cANI[MAXLEN_EXTEN+1];//
CHAR
cDialedNumber[MAXLEN_EXTEN+1];//
CHAR
ucMid;
//
USHORT usTrunkNo;
//
UCHAR ucPriority;
//
DEVICE_ID
CurrentDevice; //
CHAR
pcCallSkill[ MAX_SKILL_STRING_LENGTH ];//,
180,Chinese
USHORT usPartyNum;
//
UCHAR ucCallFeature; // enum Call_Feature_Type
CHAR
cOrgCalledNo[MAXLEN_EXTEN+1]; //
USHORT usMediaType; //
USHORT usPlace;
//
ULONG ulWaitTime;
//
ULONG ulTotalTalkingTimes; //
ULONG ulLogonTimes;
//
USHORT usServiceType;
//
}DBCCC_BASE_CALL_INFO_EX, *LPDBCCC_BASE_CALL_INFO_EX;
SKILL_STRUCT
typedef struct
tagSKILL_STRUCT
{
USHORT
usID;
// ID
CHAR
cName[MAX_SKILLL_UNIT_NAME_LENGTH+1];//
}SKILL_STRUCT, *LPSKILL_STRUCT;
01 (2007-12-30)
18-11
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18
SKILL_STRUCT_EX
ID ICD3.0
typedef structtagSKILL_STRUCT_EX
{
USHORT
usID;// ID
VDNID
vdnId;// VDN
USHORT
usMediaType;//
USHORT
usServiceType;//
CHAR
cName[MAX_SKILL_NAME_LENGTH + 1];/
}SKILL_STRUCT_EX, *LPSKILL_STRUCT_EX;
NODE_STRUCT
typedef
struct
tagNODE_STRUCT
{
USHORT
usParentNo;//
USHORT
usChildNo;//
USHORT
usSkillID;//
USHORT
usServiceNo;//
}NODE_STRUCT, *LPNODE_STRUCT;
NODE_STRUCT_EX

typedef
struct
tagNODE_STRUCT_EX
{
USHORT
usParentNo;//
USHORT
usChildNo;//
USHORT
usSkillID;//
USHORT
usServiceNo;//
USHORT
usMediaType;//
}NODE_STRUCT_EX, *LPNODE_STRUCT_EX;
CLASS_STRUCT
TopEng-V2.0
typedef
struct
tagCLASS_STRUCT
{
USHORT
usID;//
CHAR
cName[MAX_CLASS_NAME_LENGTH + 1];//
}CLASS_STRUCT, LPCLASS_STRUCT;
CLASS_STRUCT_EX
typedefstructtagCLASS_STRUCT_EX
{
USHORT
vdnID;
USHORT
usID;//
CHAR
cName[MAX_CLASS_NAME_LENGTH + 1];//
}CLASS_STRUCT_EX, LPCLASS_STRUCT_EX;//
18-12
01 (2007-12-30)
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18
AGENT_STRUCT
TopEng- V2.0
typedef struct
tagAGENT_STRUCT
{
USHORT
usNo;//
CHAR
cName[AGENT_NAME_LENGTH + 1];//
ULONG
ulRights;//
USHORT
usSkillGroupID;// ID
USHORT
usWorkGroupID;//
}AGENT_STRUCT, *LPAGENT_STRUCT;
//
AGENT_STRUCT_EX
TopEng- V3.0
typedef struct
tagAGENT_STRUCT_EX
{
USHORT
usWorkNo;//
CHAR
USHORT
USHORT
usGroupId;//
VDNID
vdnId;// VDN
UCHAR
ucAgentType;//
ULONG
ulRights[MAX_NUM_RIGHT];// TopEng-
V2.0
UCHAR
ucPrivateQueueMode;//
enumPRIVATE_QUEUE_MODE
}AGENT_STRUCT_EX, *LPAGENT_STRUCT_EX;
AGENT_SKILLS_EX
typedef struct _Agent_Skills_Ex
{
USHORT
SkillID;//;
BOOL
IsConfig;//
BOOL
IsLogin;//
}AGENT_SKILLS_EX;
AGENT_CFG_INFO
//
const
USHORT
EMAIL_MAX_SERVER_LEN= 128;
const
USHORT
EMAIL_MAX_ADDRESS_LEN= 128;
const
USHORT
EMAIL_MAX_USERNAME_LEN= 20;
const
USHORT
EMAIL_MAX_PASSWORD_LEN= 20;
MAX_URL_LEN= 512;
struct AGENT_CFG_INFO
{
//Email
char pPOP3Server[EMAIL_MAX_SERVER_LEN];//POP3
char pSMTPServer[EMAIL_MAX_SERVER_LEN];//SMTP
//char pCallerEmailAddr[EMAIL_MAX_ADDRESS_LEN];//
char pRecvEmailAddr[EMAIL_MAX_ADDRESS_LEN];//
char pSendEmailAddr[EMAIL_MAX_ADDRESS_LEN];//
char pEmailUserName[EMAIL_MAX_USERNAME_LEN];//
char pEmailPassword[EMAIL_MAX_PASSWORD_LEN];//
//
01 (2007-12-30)
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18
char pPMSURL[WECC_MAX_URL_LEN];//
URLchar pConvoyDefURL[WECC_MAX_URL_LEN];// URL
};
WORKGROUP_INFO
TopEng- V2.0
typedef
struct
tagWORKGROUP_INFO
{
USHORT
usID;//
USHORT
usMonitorNo;//
CHAR
cMonitorName[AGENT_NAME_LENGTH + 1];//
CHAR
cGroupName[MAX_WORKGROUP_NAME_LENGTH + 1];//
}WORKGROUP_INFO, *LPWORKGROUP_INFO;
WORKGROUP_INFO_EX
TopEng- V3.0
typedef
struct
tagWORKGROUP_INFO_EX
{
USHORT
usID;//
VDNID
vdnId;// VDN
USHORT
usMonitorNo;//
CHAR
cMonitorName[AGENT_NAME_LENGTH + 1];//
CHAR
cGroupName[MAX_WORKGROUP_NAME_LENGTH + 1];//
}WORKGROUP_INFO_EX, *LPWORKGROUP_INFO_EX;
CUSTOMER_INFO_STRUCT
typedef
struct tagCUSTOMER_INFO_STRUCT
{
CHAR
CHAR
cClass[MAX_CLASS_NAME_LENGTH+1];//
CHAR
cName[MAX_PEOPLE_NAME_LENGTH+1];//
CHAR
cLanguage[MAX_LANGUAGE_LENGTH+1];//
CHAR
cCompany[MAX_COMPANY_LENGTH+1];//
CHAR
cAddress[MAX_ADDRESS_LENGTH+1];//
CHAR
cArea[MAX_AREA_LENGTH+1];//
CHAR
cDescription[MAX_DESCRIPTION_LENGTH+1];//
CHAR
cSerialNo[MAX_SERIALNO_LENGTH+1];//
CHAR
cSkills[MAX_DESCRIPTION_LENGTH+1];//
USHORT
usWorkNo;//
}CUSTOMER_INFO_STRUCT, *LPCUSTOMER_INFO_STRUCT;
typedef
{
CHAR
CHAR
CHAR
CHAR
CHAR
CHAR
CHAR
CHAR
18-14
struct tagCUSTOMER_INFO_STRUCT_EX
cClass[MAX_CLASS_NAME_LENGTH+1];//
cName[MAX_PEOPLE_NAME_LENGTH+1];//
cLanguage[MAX_LANGUAGE_LENGTH+1];//
cCompany[MAX_COMPANY_LENGTH+1];//
cAddress[MAX_ADDRESS_LENGTH+1];//
cArea[MAX_AREA_LENGTH+1];//
cDescription[MAX_DESCRIPTION_LENGTH+1];//
01 (2007-12-30)
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18
CHAR
cSerialNo[MAX_SERIALNO_LENGTH+1];//
CHAR
cSkills[MAX_DESCRIPTION_LENGTH+1];//
CHAR
pEmailAddress[MAX_DESCRIPTION_LENGTH+1];// E-mail
CHAR
pURLAddress[MAX_DESCRIPTION_LENGTH+1];//
USHORT
usWorkNo;//
}CUSTOMER_INFO_STRUCT_EX, *LPCUSTOMER_INFO_STRUCT_EX;
//
DBCCC_SERVICE_STRUCT
typedef struct tagDBCCC_SERVICE_STRUCT
{
USHORT
usNo;//
CHAR
strDescription[MAX_SERVICE_DESCRIPTION_LEN + 1];//
}DBCCC_SERVICE_STRUCT, *LPDBCCC_SERVICE_STRUCT;
DBCCC_HISTORY_ITEM
typedef
struct
tagDBCCC_HISTORY_ITEM
{
USHORT
usID;//
CHAR
pcData[MAX_HISTORY_LENGTH + 1];//
}DBCCC_HISTORY_ITEM, *LPDBCCC_HISTORY_ITEM;
DBCCC_CALL_STATIC_INFO 24
typedef struct tagDBCCC_CALL_STATIC_INFO
{
ULONG
ulCallNumsInHour[24];//
ULONG
ulCallAbandonNumsInHour[24];//
} DBCCC_CALL_STATIC_INFO, *LPDBCCC_CALL_STATIC_INFO;
DBCCC_CALL_STATIC_INFO_EX 24
typedef struct tagDBCCC_CALL_STATIC_INFO_EX
{
ULONG
ulCallNumsInHour[24]; //
ULONG
ulCallAbandonNumsInHour[24];//
ULONG
ulCallConnectNumsInHour[24];//
} DBCCC_CALL_STATIC_INFO_EX; // 24
PRE_OUTBOUND_STRUCT
typedef struct tagPRE_OUTBOUND_STRUCT
{
CHAR
cANI[MAX_ANI_LENGTH + 1];//
ULONG
ulTime;
//
DEVICE_ID
Device;//
CHAR
cUserInfo[MAX_DESCRIPTION_LENGTH + 1];//
}PRE_OUTBOUND_STRUCT, *LPPRE_OUTBOUND_STRUCT;
CCS_TIMESTRUCT
typedef struct
{
UCHAR ucYear;//Current Year minus 1900 2155 roll over
UCHAR ucMonth;// 112
UCHAR ucDay;
// 131
UCHAR ucHour;// 023
01 (2007-12-30)
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18
UCHAR ucMinute;
UCHAR ucSecond;
}CCS_TIMESTRUCT;
// 059
// 059
struct POWER_OUTBOUND_STRUCT
{
CHAR
cCli[MAXLEN_EXTEN + 1]; //
CHAR
cANI[MAX_ANI_LENGTH + 1];//
CHAR
cCustomerName[MAX_PEOPLE_NAME_LENGTH + 1];//
CHAR
cDescription[MAX_DESCRIPTION_LENGTH + 1];//
UCHAR
CHAR
cSkills[MAX_SKILL_STRING_LENGTH + 1];
CCS_TIMESTRUCT
bookTime;//
CCS_TIMESTRUCT
reCallTime;//
CCS_TIMESTRUCT
endTime;//
};
enum ICD_PRE_OUTBOUND_TYPE
{
IOBT_PRE_OCCUPY= 1,//
IOBT_VIRTUAL_CALLIN,//
IOBT_PRE_CONNECT,//
IOBT_PREVIEW,
//
IOBT_AUTO_CALLOUT = 100, //
IOBT_CALLBACK,//
};
POWER_OUTBOUND_STRUCT_EX2
struct POWER_OUTBOUND_STRUCT_EX2 :public
{
UCHAR
ucOutboundType;// enum ICD_PRE_OUTBOUND_TYPE
ULONG
ulIndex;//
USHORT
usTimeOut;//
VDNID
vdnId;// VDN
};
DBCCC_SYSTEM_INFOCCS
typedef structtag
DBCCC_SYSTEM_INFO
{
CHAR
VersionInfo[MAX_VERSION_LEN+1];// CCS
USHORT
usCallNum;//
USHORT
usCallInQueueNum;//
USHORT
usTalkingNum;//
USHORT
usTotalLoginAgent;//
USHORT
usBusyAgent;//
USHORT
usIdleAgent;//
USHORT
usSkillNum;//
USHORT
usConnectNum;//
}DBCCC_SYSTEM_INFO, *LPDBCCC_SYSTEM_INFO;
AGENTSTATUS
typedef struct tagAGENTSTATUS
{
18-16
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18
UCHAR
ucStatus : 5;
//enum AGENT_OP_STATUS 5 bits
UCHAR
ucRecord : 1;
//1:01 bit
UCHAR
ucSuper : 1;
//1:01 bit
UCHAR
ucMonitor: 1;
//1:01 bit
} AGENTSTATUS, *LPAGENTSTATUS;
typedef struct tagDBCCC_AGENT_ABSTRACT
{
USHORT
usAgentDSN;//
UCHAR
ucAgentType;// enum AGENT_TYPE
USHORT
usAgentWorkNo;//
USHORT
usWorkGroupID;//
AGENTSTATUS
ucAgentStatus;// AGENT_OP_STATUS
}DBCCC_AGENT_ABSTRACT, *LPDBCCC_AGENT_ABSTRACT;
SKILL_ID ID
typedefstructtagSKILL_ID
{
USHORT
usSkillID;
// ID
UCHAR
ucSkillLevel;//
}SKILL_ID, *LPSKILL_ID;
DBCCC_SKILL_GROUP_STRUCT
// CccQuerySkillsBaseGroupID
typedef
struct tagDBCCC_SKILL_GROUP_STRUCT
{
USHORT
usID;//
USHORT
usSkillNum;//
USHORT
usDescriptionSize;//
}DBCCC_SKILL_GROUP_STRUCT, *LPDBCCC_SKILL_GROUP_STRUCT;
// SKILL_ID usSkillNum ;
// usDescriptionSize
//SKILL_IDSkill[];//
//UCHARDescription[];//
DBCCC_ACD_INFO ACD
typedef struct tagDBCCC_ACD_INFO
{
ULONG
cb; //
UCHAR
szPilotNbr[MAXLEN_PILOTNBR + 1]; //ACD pilot number
USHORT
usDeviceNo;
//ACD
USHORT
usQueueSize;
//
ULONG
ulQueueTime; //
USHORT
usLoadFactor;
//
ULONG
ulEstWaitTime; //Agent
USHORT
usLoggedOnAgents; // ACD Agent
USHORT
usAvailAgents; // ACD Agent
UCHAR
ucTransferFlg; // enum TIMEOUT_PROCESS_STYLE
DEVICE_ID TransferDevice;
//
CHAR
pSkillDescrip[ MAX_SKILL_STRING_LENGTH + 1];//
} DBCCC_ACD_INFO, *LPDBCCC_ACD_INFO;
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enum
{
TIMEOUT_PROCESS_STYLE
//Timeout or Transfer Type
RELEASE_STYLE = 0,
TRANSFER_STYLE,
};
DBCCC_ACD_INFO_EX ACD
struct DBCCC_ACD_INFO_EX
{
ULONG
cb;//
UCHAR
szPilotNbr[MAXLEN_PILOTNBR + 1];//ACD pilot number
USHORT
usDeviceNo;
//ACD
USHORT
usQueueSize;
//
ULONG
ulQueueTime;//
USHORT
usLoadFactor;
//
ULONG
USHORT
USHORT
UCHAR
ucTransferFlg;// enum IMEOUT_PROCESS_STYLE
DEVICE_ID
TransferDevice; //
CHAR pSkillDescrip[ MAX_SKILL_STRING_LENGTH + 1];//
// DBCCC_ACD_INFO
USHORT
usResourceIdleRate; //
/
USHORT
usServiceLevel;
//
/
};
DBCCC_ACD_INFO_EX2
typedef struct tagDBCCC_ACD_INFO_EX2
{
ULONG
ulTalkTimes; //
ULONG
ulWaitTimes; //
ULONG
ulQueueTime; //(
ULONG
ulProcessingCallNums; //
ULONG
ulTotalCallNums;
//
USHORT
usQueueSize;
//
USHORT
usTalkingCallNums;
//
USHORT
usTalkingAgentNums; //
USHORT
usIdleAgents;
//
USHORT
usBusyAgents;
// ACD Agent
USHORT
usRestedAgents;
//
USHORT
usLoggedOnAgents; //
CHAR
pSkillDescrip[ MAX_SKILL_STRING_LENGTH + 1];//
} DBCCC_ACD_INFO_EX2, *LPDBCCC_ACD_INFO_EX2;
DBCCC_ACD_INFO_EX3
typedef struct tagDBCCC_ACD_INFO_EX3
{
ULONG
cb; //
UCHAR
szPilotNbr[MAXLEN_PILOTNBR + 1]; //ACD pilot number
USHORT
usDeviceNo;
//ACD
USHORT
usQueueSize; //
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ULONG
ulQueueTime; //(
USHORT
usLoadFactor; //
ULONG
USHORT
USHORT
UCHAR
DEVICE_ID
TransferDevice;//
CHAR
pSkillDescrip[MAX_SKILL_STRING_LENGTH+1];//
// DBCCC_ACD_INFO
USHORT
usResourceIdleRate; //
USHORT
usServiceLevel;
//
// DBCCC_ACD_INFO_EX
CALLID
OldestCall;
// ID
USHORT
usMaxQueueSize;
//
}DBCCC_ACD_INFO_EX3, *LPDBCCC_ACD_INFO_EX3;
AGENT_STRUCT
TopEng- V2.0
typedef struct
tagAGENT_STRUCT
{
USHORT
usNo;//
CHAR
ULONG
ulRights;//
USHORT
USHORT
usWorkGroupID;//
}AGENT_STRUCT, *LPAGENT_STRUCT;//
DBCCC_AGENT_INFO
TopEng- V2.0
typedef struct tagDBCCC_AGENT_INFO
{
ULONG
cb;
AGENT_STRUCT Agent;//
USHORT
szDeviceNo;
//Agent
UCHAR
szPilotNbr[MAXLEN_PILOTNBR + 1];//Agent
USHORT
usPrevState; // enum AGENT_STATE_20
ULONG
ulPrevStateTime;//
USHORT
usCurrentState; // enum AGENT_STATE_20
ULONG
ulCurrentStateTime;//
ULONG
ulLogonTime; //
USHORT
usKeepNums;//
USHORT
usAnswerNums;//
USHORT
usConferenceNums;
//
USHORT
usCallOutNums;//
USHORT
usTransferNums;//
USHORT
usTransferOutNums;//
USHORT
usRedirectNums;//
USHORT
usInterCallNums;//
USHORT
usNoAnswerNums;//
USHORT
usBusyNums;//
USHORT
usIdleTime;//
USHORT
usRestNums;
//
USHORT
usRestOutNums; //
ULONG
ulRestTime;
//
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ULONG
ulRestOutTime; //
USHORT
usAgentRelease;//
ULONG
ulTotalTalkIngTimes;//
CALLID
callID[2];//
UCHAR
ucTransferFlg;
//
//enum
TIMEOUT_PROCESS_STYLE
DEVICE_ID
TransferDevice;
} DBCCC_AGENT_INFO, *LPDBCCC_AGENT_INFO;//
//
DBCCC_AGENT_INFO_EX
TopEng- V3.0
typedef struct tagDBCCC_AGENT_INFO_EX
{
ULONG
cb;
AGENT_STRUCT_EX Agent;
//
USHORT
szDeviceNo;
//Agent
UCHAR
szPilotNbr[MAXLEN_PILOTNBR + 1];//Agent
USHORT
usPrevState;
// enum AGENT_STATE_20
ULONG
ulPrevStateTime;
//
USHORT
usCurrentState;
// enum AGENT_STATE_20
ULONG
ulCurrentStateTime;
//
ULONG
ulLogonTime;
//
USHORT
usKeepNums;
//
USHORT
usAnswerNums;
//
USHORT
usConferenceNums;
//
USHORT
usCallOutNums;
//
USHORT
usTransferNums;
//
USHORT
usTransferOutNums;
//
USHORT
usRedirectNums;
//
USHORT
usInterCallNums;
//
USHORT
usNoAnswerNums;
//
USHORT
usBusyNums;
//
USHORT
usIdleTime;
//
USHORT
usRestNums;
//
USHORT
usRestOutNums;
//
ULONG
ulRestTime;
//
ULONG
ulRestOutTime;
//
USHORT
usAgentRelease;
//
ULONG
ulTotalTalkIngTimes;
//
CALLID
callID[2];
//
UCHAR
DEVICE_ID
TransferDevice;
//
} DBCCC_AGENT_INFO_EX, *LPDBCCC_AGENT_INFO_EX;
// ICD V2.0 ICD V3.0
enum AGENT_STATE_20
{
NOT_LOGINED ,
//
IDLE
,
//
PREOCCUPY
,
//
OCCUPY
,
//
ANSWERING
,
//
TALKING
,
//
WORKING
,
//
SETBUSY
,
//
SETFREE
,
//
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18
STUDING,
//
WORK_ADJUST //
CALL_PARTY_INFO
typedef struct
{
ULONG
cb;//
UCHAR
USHORT
usDeviceNo;//
CHAR
ucPilotNo[ MAXLEN_PILOTNBR + 1];//
UCHAR
ucTransferType;// enum TIMEOUT_PROCESS_STYLE
DEVICE_ID
TransferDevice;//
USHORT
usCallNum; // CALLID
} CALL_PARTY_INFO;
DBCCC_AGENT_WORKGROUP_INFO
typedef
struct tagDBCCC_AGENT_WORKGROUP_INFO
{
USHORT
usAgentNo;//
USHORT
usAgentDsn;//
UCHAR
ucAgentStatus; // struct AGENTSTATUS
}DBCCC_AGENT_WORKGROUP_INFO, *LPDBCCC_AGENT_WORKGROUP_INFO;
DBCCC_INNO_STRUCTIVR
typedef struct
tagDBCCC_INNO_STRUCT
{
USHORT
usID;//
USHORT
usServiceNo;//
LONG
lHelpFlag;//
CHAR
pcInNo[MAX_IVR_INNO_LENGTH+1];//
CHAR
pcDescription[MAX_INNO_INFO_LEN+1];
//
}DBCCC_INNO_STRUCT, *LPDBCCC_INNO_STRUCT;
AGENT_ANALY_INFO
typedef struct
{
USHORT
usFirstAgentNo;//
Double
fFirstAgentScore;//
USHORT
usSecondAgentNo;//
Double
fSecondAgentScore;//
USHORT
usThirdAgentNo;
//
Double
fThirdAgentScore;//
USHORT
usSelfIndex;//
Double
fSelfScore;//
} AGENT_ANALY_INFO;//
DBCCC_TRUNK_STRUCT
typedefstructtagDBCCC_TRUNK_STRUCT
{
UCHAR
ucModuleNo;//
UCHAR
ucGroupNo;//
UCHAR
ucDirection;// enum ACD_TRUNK_TYPE
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USHORT
usTrunkNo;//
UCHAR
ucStatus;// 1 0
}DBCCC_TRUNK_STRUCT, *LPDBCCC_TRUNK_STRUCT;//
PLAY_DRV_STRUCTIVR
typedef struct tagPLAY_DRV_STRUCT
{
CHAR
IvrNo[ MAXLEN_EXTEN + 1 ];//
UCHAR
flag;// enum PLAY_COLLECT
PLAY_DRV
play_drv;
}PLAY_DRV_STRUCT;
typedef union tagPLAY_DRV
{
VMS_SPT_PLAYvp_spt_play;// VPSPT
DRV_RESULT_STRUdrv_result;//
}PLAY_DRV;
typedef struct tagVMS_SPT_PLAY
{
UCHAR
voice_resource;// enum voice_resource
// 0: SPT, 1: VP , 2: SIG 3: NO_VOICE
UCHAR
play_type;// , enum Play_Type
UCHAR
filename[MAX_FILENAME_LEN + 1];
}VMS_SPT_PLAY;
DRV_RESULT_STRUCT
typedef struct tagDRV_RESULT_STRUCT
{
UCHAR
user_info[DRV_MAX_GET_NUM];//
}DRV_RESULT_STRU;
KEEPINDEX
typedef struct
{
CALLID
ULONG
} KEEPINDEX;
callId;
Index;
EVENT_RESPONSE_ID
CCS
struct EVENT_RESPONSE_ID
{
UCHAR
ucReceiveTaskCount;
USHORT
usReceiveTaskDsn;
};
CONN_OBJ_INFO
typedef
struct tagCONN_OBJ_INFO
{
UCHAR
ucConnNodeNum;//
UCHAR
ucConf;// enum CONNECT_BY_TYPE
CONN_NODE_INFO pNodeInfo[ANY_SIZE];//CONN_NODE_INFO
}CONN_OBJ_INFO, *LPCONN_OBJ_INFO;//
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enum CONNECT_BY_TYPE
{
BY_DIRECT = 0,
BY_CONFERENCE,
};
CONN_NODE_INFO
struct CONN_NODE_INFO
{
USHORT
usSourceDsn;//
UCHAR
ucSourceType;//
UCHAR
ucSourceMid;//
USHORT
usDestDsn;//
UCHAR
ucDestType;//
UCHAR
ucDestMid;//
UCHAR
ucMode;//
UCHAR
ucConf;//enum CONNECT_BY_TYPE
};
NODE_INFO
struct NODE_INFO
{
USHORT
usNodeID;
//
USHORT
usNodeLevel;
//
USHORT
usNodeParentID;
// ID
USHORT
usWorkGroupID;
// ID
CHAR
cNodeName[MAX_WORKGROUP_NAME_LENGTH + 1];
};
//
DBCCC_CONFERENCE_INFO
typedef struct tagDBCCC_CONFERENCE_INFO
{
USHORT
usConferenceNum;//
UCHAR
ucMaxJionNum;//
UCHAR
ucMaxAuditNum;//
UCHAR
ucVmsNum;//
UCHAR
ucJionCallNum;//
UCHAR
ucAuditCallNum;//
UCHAR
ucJionAgentNum;//
UCHAR
ucAuditAgentNum;//
} DBCCC_CONFERENCE_INFO, *LPDBCCC_CONFERENCE_INFO;
CALLID CALLID Agent Agent
DBCCC_BUSY_CONFERENCE_INF
typedef struct tagDBCCC_BUSY_CONFERENCE_INFO
{
USHORT usConferenceNums;//
USHORT pusConferenceNo[ANY_SIZE];//
}DBCCC_BUSY_CONFERENCE_INFO, *LPDBCCC_BUSY_CONFERENCE_INFO;
DBCCC_NET_INFOICD
typedef
{
01 (2007-12-30)
struct tagDBCCC_NET_INFO
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18
USHORT
usConnectID;
//
UCHAR
ucType;
// 0 CCS1 CCS2
3 IVR4 FEP
ULONG
ulMsgIPAddr;
// IP CCC
IP ActualIPAddr
ULONG
ulMsgProcID;
// CCC
ActualProcID
ULONG
ulActualIPAddr; // IP
ULONG
ulActualProcID; // ID
}DBCCC_NET_INFO, *LPDBCCC_NET_INFO;
DBCCC_NET_INFO_EXICD
typedef struct tagDBCCC_NET_INFO_EX : public DBCCC_NET_INFO
{
UCHAR
ucStatus;//10 szVersion
CHAR
szVersion[MAX_VERSION_DESC_LEN];
}DBCCC_NET_INFO_EX, *LPDBCCC_NET_INFO_EX;
ADDRESSID
IP
struct ADDRESSID //
USHORT usType;//,//enum ADDRESS_TYPE
union
{
AGENTID agentId;//
ULONG ulId; //
ULONGulIp; //IP
CHAR pcDN[ MAXLEN_EXTEN + 1 ]; //'\0'
IVR
};
inline friend BOOL operator == (const struct ADDRESSID &id1, const struct
ADDRESSID &id2);
inline friend BOOL operator != (const struct ADDRESSID &id1, const struct
ADDRESSID &id2);
DISK_BASE_INFO
struct DISK_BASE_INFO
{
CHAR cDiskName;//
ULONG ulVoiceDiskCapcity; //
ULONG ulVoiceDiskFreeCapcity ;//
ULONG ulAverageUseSpeed ;//
};
CUSTOMER_GROUP_BASE_INFO
Struct CUSTOMER_GROUP_BASE_INFO
{
USHORT
usCGID;// ID
CHAR
cCGName[MAX_CUSTOMER_GROUP_NAME_LEN+1];//
};
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CALLSTATE_EX_STRUCT
struct CALLSTATE_EX_STRUCT
{
SKILLID
usSkillQueueID;// ID
ULONG
ulAC;//
ULONG
ulDC;//
ULONG
ulEAC;//
};
INNO_CALL_STAT_INFO
typedef struct INNO_CALL_STAT_INFO
{
ULONG
ulAllCallCount;//
ULONG
ulIvrCallCount;// IVR
ULONG
ulAgentCallCount;//
ULONG
ulQueueCallCount;//
ULONG ulLongestWaitTime;//
USHORT
usIdleAgentCount;//
USHORT
usBusyAgentCount;//
ULONG
ulPreserv[3];//
}INNO_CALL_STAT_INFO,*LPINNO_CALL_STAT_INFO;
CALL_STAT_BILL_INFO
struct CALL_STAT_BILL_INFO
{
ULONG ulStartTime;
//
// 5
ULONG ulCnnedCallCount;
// 5
ULONG ulAbanCallCount;
// 5
ULONG ulCallEndCount;
// 5
ULONG ulTalkTimeOnIvr;
//ivr
ULONG ulSmpleInCallCount;
// 1
ULONG ulSmpleInCallCount;
// 1
ULONG ulCnnedIn20sCallCount; // 5 20S
ULONG ulClearupCallCount; // 5
ULONG ulClearupTime;
// 5
UlONG ulPreserv[4];
//
};
AGENT_REST_DETAIL
typedef struct
{
USHORT usWorkNo;//
USHORT usCantRestCause;//
USHORT usSkillId;// ID usCantRestCause =
REST_SKILL_FULL
ULONG
ulBeginTime;//(
)
ULONG
ulReqRestDura;//
CHAR
}AGENT_REST_DETAIL;
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CALL_DEVICE_TRACE
struct CALL_DEVICE_TRACE
{
USHORT
usDevID;// ID
UCHAR
ucDevType;//
CHAR
DeviceIn[26];//
ULONG
ulDevInTime;//
USHORT
usDevInRes;//
};
CCC_AGENT_PHONE
struct CCC_AGENT_PHONE
{
AGENTID AgentId; //
CHAR pcDN[MAXLEN_EXTEN + 1];//'\0'
};
struct DBCCC_SKILLS_STATISTIC
{
SKILL_20S_CONNECTED
CALL_COUNT_FOR_SKILL
AGENT_COUNT_FOR_SKILL_EX
};
skill20SConnected;
callCount;
agentCount;
SKILL_20S_CONNECTEDCALL_COUNT_FOR_SKILL
struct DBCCC_SKILLS_STATISTIC_EX
{
SKILL_20S_CONNECTED skill20SConnected;
CALL_COUNT_FOR_SKILL callCount;
AGENT_COUNT_FOR_SKILL_EX2 agentCount;
};
SKILL_20S_CONNECTED20
struct SKILL_20S_CONNECTED
{
ULONG
usConnectedCallNumIn20;//20
ULONG
usAllCallNum;//
};
typedef struct //
{
ULONG ulAgentLoginNums;//
ULONG ulAgentTalkingNums;//
ULONG ulAgentIdleNums;//
ULONG ulAgentAvailableNums;//(
)
ULONG ulAgentSetBusyNums;//
ULONG ulAgentRestNums;//
ULONG ulAgentMaxIdleTime;//5
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18
ULONG ulAgentWorkNums; //
} AGENT_COUNT_FOR_SKILL_EX;
AGENT_COUNT_FOR_SKILL_EX2
struct AGENT_COUNT_FOR_SKILL_EX2 : public AGENT_COUNT_FOR_SKILL_EX
{
ULONG ulAgentStudyNums; //
ULONG ulAgentOccupyNums; //
ULONG ulAgentPreOccupyNums; //
};
CALL_COUNT_FOR_SKILL
typedef struct //
{
ULONG ulTotalCallNums;//5
ULONG ulProcessingCallNums;//
ULONG ulMaxCallWaitTimes;//5
ULONG ulCallWaitNums;//
ULONG ulEvenCallTime;//5
ULONG ulEvenWaitTime;//5
}CALL_COUNT_FOR_SKILL;
SKILL_INFO_BATCH
struct SKILL_INFO_BATCH
{
USHORT
usID;// ID
USHORT
usMediaType;//
USHORT
usServiceType;//
UCHAR
ucRealFlag;
// 01
CHAR
cName[MAX_SKILL_NAME_LENGTH + 1];// ()
MAX_SKILL_NAME_LENGTH = 100
AGENT_INFO_BATCH
struct AGENT_INFO_BATCH
{
USHORT
usWorkNo;//
USHORT
usGroupId;//
ULONG
ulRights;//
USHORT
UCHAR
ucAgentType;//
UCHAR
ucRealFlag;
//01
UCHAR
ucPrivateQueueMode;
//enum PRIVATE_QUEUE_MODE
CHAR
};
AGENT_NAME_LENGTH = 20
IVR_INNO_STRUCT_INFO_BATCH
typedef struct IVR_INNO_STRUCT_INFO_BATCH
{
USHORT
usID;
//()
USHORT
usServiceNo;
//
UCHAR
ucRealFlag;
//01
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CHAR
CHAR
pcInNo[MAX_IVR_INNO_LENGTH+1];
pcDescription[MAX_INNO_INFO_LEN+1];
//
//
} ;
MAX_IVR_INNO_LENGTH = 24
AGENT_DYNAMIC_INFO
struct AGENT_DYNAMIC_INFO
{
USHORT
usWorkNo;//
USHORT
usCurrentState;// enum AGENT_STATE_20
};
SYSTEM_INNO_STRUCT
typedef struct
tagSYSTEM_INNO_STRUCT
{
USHORT
usID;// ID
USHORT
usVdnID;// VdnId
USHORT
usMediaType;//
CHAR
pcInNo[ MAXLEN_EXTEN + 1];//
CHAR
pcDescription[MAX_SYSTEMINNO_LEN + 1];//
}SYSTEM_INNO_STRUCT, *LPSYSTEM_INNO_STRUCT;
MAX_SYSTEMINNO_INFO_LEN = 100
CApiMessageHead
struct CApiMessageHead
{
US usMsgLen;//
US usMsgType;//
DWORD dwHandle;// handle
DWORD dwSSP; //
};
API_CALLID
API IVR CALLID
struct API_CALLID
{
ULONG
ulTime;//
USHORT
usDsn;//
UCHAR
ucHandle;//
UCHAR
ucServer;//
};
API_DEVICE_ID
API ID
struct API_DEVICE_ID
{
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18
UCHAR
USHORT
ucDeviceType; //
usDeviceNo; //
};
tagAGENT_COUNT_FOR_SKILL_WITHID
typedef struct tagAGENT_COUNT_FOR_SKILL_WITHID

{
SKILLID SkillID; // ID
AGENT_COUNT_FOR_SKILL AgentStatInfo;
} AGENT_COUNT_FOR_SKILL_WITHID;
DBCCC_CP_CONFERENCE_INFO_EX
struct DBCCC_CP_CONFERENCE_INFO_EX
{
UCHAR
ucMid;//
USHORT
usConfDsn;//
USHORT
usConferenceNo;//
USHORT
usPartyNum;//
UCHAR
ucRecordFlag;// 0: 1:
UCHAR
ucRecordVolume;// 0-15
UCHAR
ucPlayFlag;
// 0: 1:
UCHAR
ucPlayVolume; // 0-15
UCHAR
ucChannelNum;//, chanInfo
CHAN_INFO_EX
chanInfo[ANY_SIZE];//,
};
CHAN_INFO_EX
struct CHAN_INFO_EX
{
USHORT
usChannelNo;//
UCHAR
ucChannelAttrib; //(ICD
UCHAR
ucDrvFlag; // 0 1
UCHAR
ucPlayVolume; //
UCHAR
ucRecVolume; //
CHAN_DEVICE_INFO c_device_info;//
};
DENY_TALK_TYPE
enum DENY_TALK_TYPE
{
SET_AS_DENY_TALK = 0,//
SET_AS_ALLOW_TALK,//
SET_AS_COUNT,
};
01 (2007-12-30)
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CmessageHead
CTI IVR
struct CMessageHead
{
UC sender_node; //
UC sender_port; //
UC receiver_node; //
UC receiver_port; // IVR PORT 4
UC msg_type;//
// Dsn
UC sender_handle;//
US sender_dsn;// Dsn
UC receiver_handle; //
US receiver_dsn; // Dsn
};
CTI IVR
struct
{
UC
UC
UC
UC
US
UC
UC
};
Api_SP_Setup_Msg:public CApiMessageHead
ucCallType;// 0
pszCLI[25];//
pszCLD[25];//
pszAccessCode[25];//
usTrunkNO;//
pszOrgCLI[25];//
Buf[1];//'\0'
CTI IVR
struct Api_SP_Disconnect_Msg:public CApiMessageHead
{
UC usCause;//
};
CccQueryCallInfoEx4
{
ULONG
cb;
CALLID
callID;
//
CHAR
//,in other
words,user visit id(UVID).
CHAR
//
CHAR
cDialedNumber[ MAXLEN_EXTEN + 1 ];
//
CHAR
ucMid;
//
USHORT
usTrunkNo;
// usMediaType
UCHAR
ucPriority;
//
DEVICE_ID
CurrentDevice ;
//
CHAR
pcCallSkill[ MAX_SKILL_NAME_LENGTH ]; //,
"180,Chines
USHORT
usPartyNum;
//
18-30
01 (2007-12-30)
TopEng-
CTIAPI
18
UCHAR
CHAR
ucCallFeature;
//
//newly added:pjy
USHORT
usMediaType;
//
USHORT
usPlace;
//
ULONG
ulWaitTime;
//
ULONG
ULONG
ulLogonTimes;
//
USHORT
usServiceType;
//
USHORT
usCallInCause;
//
USHORT
usSubMediaType;
//
"X-ICD-SubMediaType"
USHORT
usCallDataLen;
//
UCHAR
pucCallData[ ANY_SIZE ];
//
}
DBCCC_CALL_INFO_EX4, *LPDBCCC_CALL_INFO_EX4;
CccRequestVerifyMailBox
struct MAILBOX_INFO
{
//Email
char pPOP3Server[EMAIL_MAX_SERVER_LEN];
char pSMTPServer[EMAIL_MAX_SERVER_LEN];
char pEmailAddr[EMAIL_MAX_ADDRESS_LEN];
char pEmailUserName[EMAIL_MAX_USERNAME_LEN];
char pEmailPassword[EMAIL_MAX_PASSWORD_LEN];
}
01 (2007-12-30)
//POP3
//SMTP
//
//
//
18-31
TopEng-
CTIAPI
19
19
19.1
19.2
01 (2007-12-30)
19-1
TopEng-
CTIAPI
19
19.1
19-1
19-2
0 100
V2.0 ,101
101 300
200
401 500
CTIAPI100
501 1000
CCS500
1001 1500
CTIServer500
1501 1600
PG100
1601 1700
MDS100
701 18001
BPS100
1801 2000
WMG200
2001 2200
NIRC200
2201 2400
UIS200
2501 2600
INTESSLINK100
2701 2900
DBPROXY200
2901 3100
CNPROXY200
3101 3200
ALARM100
3201 3300
CCP100
3301 3800
WEBM500
3801 4300
CHATM500
4301 4800
MAILM500
5801 6300
WBM500
6301 6500
WVC200
6501 6700
ICU200
6701~ 6900
WCCA200
6901~ 7100
CCU200
7101~ 7600
IVR500
01 (2007-12-30)
TopEng-
CTIAPI
19
19.2
ICD_OK = 0, //
ICD_ERR_ADJUST_DENY_TALK_RIGHT_NEED_LOGIN_MEDIA, //
ICD_ERR_ADJUST_DENY_TALK_RIGHT_NEED_ALLREADY_HAVE_RIGHT, //
ICD_ERR_GENERAL_ERROR ,//
ICD_ERR_INIFILE_NOT_EXIST ,//CCS.INI
ICD_ERR_INIFILE_HAVE_PROBLEM ,//
ICD_ERR_ADD_QUEUE_ERROR ,
ICD_ERR_CANT_FIND_QUEUE_OBJECT = 5,
ICD_ERR_ADD_IVR_ERROR ,
ICD_ERR_CANT_FIND_IVR_OBJECT ,
ICD_ERR_ADD_AGENT_ERROR
,
ICD_ERR_CANT_FIND_AGENT_OBJECT,
ICD_ERR_DELETE_AGENT_ERROR = 10,
ICD_ERR_NO_THIS_DNISDN , //
ICD_ERR_CANT_FIND_QUEUE,
ICD_ERR_CALLOUT_FAIL, //
ICD_ERR_NO_THIS_ANI, //
ICD_ERR_CBK_ERROR = 15,
ICD_ERR_DEVICEID_NOT_EXIST , //DEVICE_ID
ICD_ERR_CALLID_NOT_EXIST , //CALLID
ICD_ERR_NO_PRECALL , //
ICD_ERR_NO_THIS_NODE , //
ICD_ERR_ROUTINGTOJOIN = 20,
ICD_ERR_DISCONNECT , //
ICD_ERR_NOPROXY ,
//
ICD_ERR_CALLOUT_ROUTED ,
ICD_ERR_APCNOTINIT = 99, //APC
ICD_ERR_INTERNAL_ERROR = 100, //
ICD_ERR_INVALID_PARAMETER , //
ICD_ERR_LINK_UNAVAIL , //
ICD_ERR_RESOURCES_UNAVAIL , //
ICD_ERR_TIMED_OUT , //API
ICD_ERR_USERLIST_NULL = 105, //
ICD_ERR_TOO_MUCH_THREAD , // 50 API
ICD_ERR_INSUFFICIENT_SPACE ,
//
ICD_ERR_FAIL , //
ICD_ERR_LINK_DISCONNECT , //
ICD_ERR_NOT_LOGIN = 110, // CCS 110
ICD_ERR_AUTHORITY_FAIL , //
ICD_ERR_USERPROFILEERROR , //
ICD_ERR_USERPROFILENOTFOUND , //
ICD_ERR_USERNUMBERFULL , //
ICD_ERR_USERALREADYEXIST = 115, //
ICD_ERR_USERNOTFOUND , //
ICD_ERR_FILEOPENERROR , //
ICD_ERR_CK_STATE_FAULT , //
ICD_ERR_CK_HANDLE_NOT_MATCH , // HANDLE
ICD_ERR_AGENT_FAULT = 120, // 120
ICD_ERR_CALL_FAULT , //
01 (2007-12-30)
19-3
TopEng-
CTIAPI
19
ICD_ERR_SKILL_FAULT , //
ICD_ERR_AGENT_STATE_FAULT , //
ICD_ERR_CONNECT_FAIL , //
ICD_ERR_GET_HOLD_FAIL = 125, //
ICD_ERR_HOLD_FAIL , //
ICD_ERR_TIMEOUT , //
ICD_ERR_OCCUPY_FAIL , //
ICD_ERR_POINT_NULL , //
ICD_ERR_SPY_WAIT_TIMEROUT = 130, // SCP OC 130
ICD_ERR_ALREADY_LOGIN , // SPY
ICD_ERR_PASSWORD_ERROR , //
ICD_ERR_RECEIVING_DATA , //CCS , CCS.INI
ICD_ERR_INI_IS_LOCKED , //
ICD_ERR_PACKET_ERROR = 135, //
ICD_ERR_MEMORY_EXCEPTION , //
ICD_ERR_AGENT_RECORD_ENDED , // 137
ICD_ERR_AGENT_PLAY_ENDED , // 138
ICD_ERR_USER_DISCONNECT , //
ICD_ERR_NO_CONFERENCE = 140, //
ICD_ERR_ICD_ACCESS_CODE , // ICD
ICD_ERR_PROXY_EXEC_SQL_FAIL , //
ICD_ERR_NO_SUCH_DNIS, //
ICD_ERR_CALLED_BUSY, //
ICD_ERR_CALLED_NO_ANSWER, //(CCS ,)
ICD_RELEASE_INSTANT_TRANSOUT, //
//401 500CTIAPI
ICD_ERR_NOT_LOGON = 401,
ICD_ERR_ALREADY_LOGON,
ICD_ERR_RETURN_NULL , //
ICD_ERR_FUNC_DISCARD, //
ICD_ERR_WORKNO_NOT_MATCH, //
ICD_ERR_API_NOT_INITIALIZED,//API
ICD_ERR_WEBM_NOT_ENABLE, //WEBM
ICD_ERR_COM_INTERFACE, //WVC COM
ICD_ERR_WECC_REQUESTID, //WECC
ICD_ERR_BRT_INIT_FAIL = 421,//BRT
ICD_ERR_BRT_SEND_FAIL, //BRT
ICD_ERR_BRT_RECV_FAIL, //BRT
ICD_OK_LESS_BUFFER_SIZE, //
ICD_ERR_NO_LAST_BUFFER, //
ICD_ERR_NO_SUPPORT,
//
IVR
IVRDLL_OK= 0,
//
IVRDLL_INIT_ERROR= 11000,//
IVRDLL_NOTINIT,//
IVRDLL_SCP_NULL,//SCP
IVRDLL_TCPIP_NULL,//TCPIP
IVRDLL_LESS_BUFFER_SIZE,//
IVRDLL_CANNOT_FINDCI,// CI
IVRDLL_SENDALERT_FAIL,// Alerting
IVRDLL_SENDANSWER_FAIL,// Answer
IVRDLL_SENDCONNECTRES_FAIL,//
IVRDLL_SENDDISCONNECT_FAIL,//
IVRDLL_SENDREDIRECT_FAIL,//
IVRDLL_CALLID_NULL,//CALLID
IVRDLL_DN_NULL,//DN
IVRDLL_DEVICEID_NULL,//
19-4
01 (2007-12-30)
TopEng-
CTIAPI
19
IVRDLL_INNO_NULL,//INNO
IVRDLL_OPR_FAILURE,//
IVRDLL_ROUTING_FAILURE,//
IVRDLL_TRANSFERCALL_FAILURE,//
IVRDLL_USER_HOOK,//
IVRDLL_OPR_NOTIFY,//
IVRDLL_QUERYDEVICE_FAILURE,//
IVRDLL_DEVICE_NOTINIT,
//
IVRDLL_QUERYACDSTATUS_FAILURE,//
01 (2007-12-30)
19-5
TopEng-
CTIAPI
CccQueryServerList
CccNotifyConfigChanged
CccStopServer
CccSetCallTrunkMonitor
CccStopCallTrunkMonitor
CccAddUser
CccDelUser
CccQueryBackupTotalUser
CccQueryBackupUser
CccAddINIItem
CccDelINIItem
CccModifyINIItem
CccQueryINIItem
CccCancelINI
CccQuerySkillGroupIDINI
CccQuerySkillGroupStructINI
CccGetINI
CccPutINI
CccModifyCallTrace
CccReLoadBaseINI
CccReLoadSkillQueueINI
CccRequestEnqueue
CccRequestEnqueueEx
CccRequestRedirect
CccQueryCCSName
CccSetUserParam
01 (2007-12-30)
A-1
TopEng-
CTIAPI
A-2
CccQueryUserParam
CccQueryIsCallAlive
CccMonitorCall
CccQueryResourceConnectInfo
CccQueryBusyConferenceInfo
CccIVRSetupCall
CccSetMaxRestAgentInSkillQueue
01 (2007-12-30)
TopEng-
CTIAPI
A
ACD
Automatic Call Distributor
ADP
Voice Mailbox Interface Card
API
Application Program Interface
ASCII
American Standard Code for

Information Interchange
Binary Coded Decimal
CAD
Computer Aided Design
CCP
Common Communication Proxy
CCS
Call Center Server
CID
Call Instance Data
COM
Component Object Model
COUNT
Call History Parameter
CTI Server
Computer&Telephony Integration
Server
DB
Database
DCOM
Distributed Component Object Model
B
BCD
01 (2007-12-30)
B-1
TopEng-
CTIAPI
DLL
Data Link Layer
DRV
Dual Tone Number Receiving & Drive

Board
FAX
Facsimile
FP
Fax Peripheral
GSL
Global Service Logic
GUI
Graphic User Interface
ICD
Intelligent Call Distribution
ID
Identity
INT
Integration
INtess
Intelligent Service System
IP
Intelligent Peripherals
IRC
ISDN
Integrated Services Digital Network
IVR
Interactive Voice Response
Network Terminal
ODBC
Open Database Connectivity
OPS
Operator Service
Personal Computer
N
NT
P
PC
B-2
01 (2007-12-30)
TopEng-
CTIAPI
S
SCE
Service Creation Environment
SIB
Service Independent Block
SIG
Signal Tone Board
SM
Switching Module
SMSC
Short Message Service Center
SMTP
Simple Mail Transfer Protocol
SPT
Special Tone Board
SQL
Structured Query Language
SSD
Service Support Data
SSP
Service Switching Point
Text To Speech
UDHI
User Data Head Indicator
UDP
User Datagram Protocol
UL
Uplink
Voice Peripheral
T
TTS
V
VP
01 (2007-12-30)
B-3

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TopEng-

10.35 CccIVRSetINNOIVR .....................................................................................10-33

16.17 CccSetWCCAProxy WCCA Proxy ......................................................16-12

ctiapidll.dll TCP/IP HTTP

API Windows95/98/XPWindows NTWindows 2000

UINT CheckEventProc( LPVOID lpvThreadParm )

strEvent += ", ";

API UIS API

WAIT_TIME_UIS UIS API

WAIT_TIME_WEBM WEBM API

WAIT_TIME_IE Internet Explorer API

SetWaitTimeEx( long lTime, USHORT usType);

TCP/IP ICDComm Http

Ctiapidll.dll Htcpapi.dll Window

SHORT __stdcall CccApiInit(ULONG ulMyId,int (__stdcall * lpfnTcpRecv)

CccApcInit(CHAR cWhoInit, SHORT sCardVer);

SHORT __stdcall CccConnectToServer (USHORT *phCcc, CHAR *pcIpStr[2],

CccDisconnectFromServer ( USHORT hCcc );

SHORT __stdcall CccLogon (USHORT hCcc, DBCCC_USER_RECORD *

SHORT __stdcall CccLogonEx (USHORT hCcc, DBCCC_USER_RECORD_EX

hCcc hCcc UIS

CccLogon CccLogonEx UIS

CccLogoff ( USHORT hCcc )

UIS CccSetEventMonitor CccSetSysMonitor

SHORT __stdcall CccGetEvent (USHORT hCcc, PUCHAR pdbEvent, PUSHORT

UINT GetEventProcess(LPVOID parameter)

CStringstrEvent = "Receive Event";

InstallEventCallBackProc( EVENTPROC pEventProc );

void __stdcall EventProc( SHORT

void EventProc( SHORT usEventType , void* szEvent , USHORT usSize )

CccSetEventMonitor flStart FALSE

SHORT __stdcall CccSetEventMonitor ( USHORT hCcc, USHORT usEventType,

CccSetSysMonitor ucStart FALSE

CccSetSysMonitor (USHORT hCcc, UCHAR ucStart);

SHORT __stdcall CccGetSysMonitorInfo(USHORT hCcc, USHORT usServerType,

ICD_OK pszMonitorInfo pusInfoSize

DBPROXYIVR UIS ICD

CHAR *pszIPAddr = "10.121.12.194";

SHORT __stdcall CccRestSysMonitorInfo(USHORT hCcc, USHORT usServerType,

CccSetMonitorDN(USHORT hCcc, USHORT *pusSize, CHAR

SHORT __stdcall CccAgentLogin (USHORT hCcc, USHORT usWorkNo, SHORT

CccAgentLogin 1B+D CccAgentLoginEx

APC ucMediaServer MS_CTISERVER

USHORT __stdcall CccAgentLoginEx ( USHORT hCcc, USHORT usWorkNo, UCHAR

CccAgentLogout 1B+D CccAgentLogoutEx

USHORT __stdcall CccAgentLogoutEx (USHORT hCcc, UCHAR ucMediaServer)

CccRequestIdle (USHORT hCcc);

CccRequestMuteOn (USHORT hCcc);

UIS UIS CTI Server CTI Server

CccRequestMuteOnEx (USHORT hCcc,CALLID &callId);

CccRequestMuteOff (USHORT hCcc);

UIS UIS CTI

CccRequestMuteOffEx (USHORT hCcc,CALLID &callID);

CccRequestAnswer (USHORT hCcc);

ICD_OK CTI Server

CccRequestAnswerEx Web Email CccRequestAnswer

CccRequestAnswerEx (USHORT hCcc, CALLID &callId);

CccRequestRelease (USHORT hCcc);

CccRequestReleaseEx Web Email CccRequestRelease

CccRequestReleaseEx (USHORT hCcc,CALLID &callId);

USHORT __stdcall CccRequestInternaltransfer (USHORT hCcc, DEVICE_ID

USHORT __stdcall CccRequestInternalCall (USHORT hCcc, DEVICE_ID

UINT GetEventProcess(LPVOID parameter)

USHORT __stdcall CccRequesInternalCallEx (USHORT hCcc, USHORT

SHORT stdcall CccApiInit(ULONG ulMyId,int (stdcall * lpfnTcpRecv)

SHORT __stdcall CccConnectToServer (USHORT phCcc, CHAR pcIpStr[2],