 MICHAEL J.

PANICALI 
424 Meadow Drive Residence: (630) 867-0001
Roselle, IL 60172 E-Mail: mkeljp@aol.com

CAREER SUMMARY: A versatile results oriented professional with twelve years of upward
career growth and advancement within the Hospitality Industry,
including ten years of successful hands-on supervisory management.
Industry experience encompasses staff training and development,
and also an extensive background and knowledge of kitchen operations.

PROFESSIONAL
EXPERIENCE: HOT LIGHT BRANDS, Hanover Park, IL 2006-2008
Manager
Managed all daily store operations of this doughnut store averaging
over $3000.00 in daily sales. Promoted from shift manager to
assistant manager within six months.
.
 Interviewed, hired, and trained new staff. Provided thorough
training for each position and instilled in staff the Krispy Kreme
way and their concern for quality and service.
 Developed a rapport and built relationships with customers through
attention to detail in defining needs and provided service
and solutions.

LONG JOHN SILVERS, Crystal Lake, IL 1998-2002

Restaurant General Manager
Managed day-to-day operations of a corporate seafood restaurant
exceeding $750,000 in annual revenue. Held full P&L accountability,
while reporting to the district manager. As manager, I provided team
leadership and direction for a staff of 15 team members, 3 shift
supervisors, and 1 assistant manager. Recruited, hired, trained, and
evaluated staff performance. Oversaw inventory, food/supply ordering,
food preparation, customer service, store maintenance, and security.
Personally committed to production of a top-quality product in a clean,
sanitary, and attractive environment.

 Established and communicated expected standards of

performance, reviewed actual performance, counseled, taking
corrective action where necessary resulting in a cohesive staff
that delivered service effectively.
 Proven ability to build a dynamic sales culture with high
standards for product knowledge and quality, continuous
training and quality customer service.
MICHAEL J. PANICALI
Page 2

Special Achievements: * Orchestrated and executed plans to capitalize upon dramatic

volume increase due to the Lenten season. Sales were increased
by 55% during the Lenten season.
* First store in the market to exceed $1,000 in hourly sales during
the Lenten season.
* Earned the Bronze Medal Award for Operational Excellence in
Champs Operations Discipline by achieving a high level of
operations excellence for three consecutive months.

KFC, Addison, IL 1993-1998

Assistant Unit Manager
Handled and performed all supervisory functions, supported general
manager, and oversaw a staff of 18 in all front and back house
operations for this major fast-food restaurant. Conducted group and
individual on-the-job training of staff to improve knowledge and
performance in food preparation, sanitation, and effective customer
service.
.
 Managed aspects of budgets, forecasting of sales and labor,
purchasing, and payroll.
 Created and presented monthly period reviews from
Profit and Loss statements and other technical reports from the
Merit computer system.
 Utilized STEP, a testing database on the Merit computer system
to measure staff knowledge on all core training and new
product rollouts.
Selected Accomplishments:
Achieved and maintained Promise Pride Restaurant status by obtaining
an average score of 95% or higher on HQSC mystery guest shops.

EDUCATION: William Rainey Harper College, Palatine, IL

Hospitality Management Program
Associates in Applied Science Degree, 1993

PROFESSIONAL
CERTIFICATIONS: Certified from the National Institute for the Food Service Industry in
Applied Food Service Sanitation.
Certificate of completion in the Management Development Diploma
program presented by the National Restaurant Association for
Supervision in the Food Service Industry.
Certificate of completion in the Management Development Diploma
program presented by the National Restaurant Association in Legal
Aspects of Food Service Management.