Professional Documents
Culture Documents
SONNY THOMAS
Senior Management Executive
Seeking a position to apply strong skills and the following outstanding accomplishments:
Tasked with providing leadership to improve the daily operations of this fast growing company that manufactures
and installs kitchen cabinetry throughout Southern California. Supervised overall operations including Customer
Service, Warehouse Operations, Human Resources, Manufacturing, Production Scheduling, Inventory Control,
All Outside Field Services, Safety & Health, Collections and Company Legal matters.
• Developed operational policies/procedures; set up quality control and final installation standards.
• Reorganized/streamlined customer service, human resources and production
• Helped to develop and maintain relationships with customer base; worked with director of customer
service to improve overall service levels.
• Worked with CFO to help improve collection results.
• Worked with management team to develop and implement cost reduction methods.
• Instrumental in developing a work safety program that achieved a $1 million savings in W/C premiums.
• Designated as the central coordinator of the supplier litigation resulting in rework amounting to over $2
million in cost; coordinated and documented all rework activities to assist in legal resolution.
• Developed and implemented an effective return-to-stock policy that documented all returns,
responsibility, corrective action, etc.; demonstrating need to address quality issues.
• Developed and implemented a corporate back charge policy that prevented builders from charging the
company for items that were not our responsibility.
• Developed and implemented a final installation checklist for field service management for all installations
before builders were contacted, ensuring installation quality.
• Developed and implemented customer service policies and procedure as well as an audit trail to ensure
that service technicians were delivering top quality service.
• Completed and closed several major projects that were in litigation, saving company millions of dollars in
legal costs; worked directly with builder representatives to schedule, assign work and complete and procure
builder sign off and release from liability.
• Worked with safety coordinator and developed key safety policies and procedures that reduced company
premium cost for Workers’ Compensation insurance by $1.5 million annually; instrumental in reducing claim
severity by 82% and indemnity cases by 75%.
• Developed and implemented a state-of-the-art fraudulent claims prevention program for Workers’
Compensation-related claims, adopted by several of the medical clinics that were utilized.
• Instrumental in achieving a 95% favorable ratio in fighting contested unemployment claims by supplying
key documentation and information that would support our objections to a claim.
SONNY THOMAS, Page Two Phone: (714) 878-5807
Directed operations for this company that manufactures motorcycle accessories (seats and seat covers) for OEM,
corporate accounts and bike builders including all major manufacturers. Supervised overall operations that
included manufacturing, QC, Warehouse Operations, Purchasing, Production Scheduling, Customer Service,
Sales, Human Resources as well as overall P&L responsibility.
Supervised all operations in multiple facilities for company in the special events industry which rents out
equipment, supplies (i.e., tables, chairs, heaters, canopies, etc.). Tasked with conducting a complete business
review/evaluation of major losses in profitability. Recommended and led the field in corrective action to
streamline and shut down all facilities at owner’s request.
• Re-engineered the corporation and implemented cost saving measures of $3 million in less than one year.
• Eliminated unnecessary waste in labor/efficiencies and improved overall operating methods.
• Restructured the business and developed operational strategies and ways to reduce overall costs.
• Worked with outside Bankers/CPAs and lawyers to get company in a position to achieve owner’s
objective.
Recruited as Vice President of Manufacturing by this fast growing company that manufactures and processes
meat for the snack food industry. Supervised all operations that included Sales, Engineering, Purchasing, Quality
Control, Finance and Administration. Promoted to COO in 1997.
• Re-engineered the company and implemented cost reduction methods resulting in $5 million annual
savings.
• Implemented work simplification methods to reduce operating cost by 39%.
• Developed strategies to procure additional vendors and work with existing vendors to reduce freight, raw
material and finished goods cost by 25% annually.
• Worked with outside contractors to develop energy cost savings methods for utilities.
• Restructured business/administration workflows to reduce staffing level requirements by 16%.
• Implemented a Total Quality Control Program that improved quality by 20% the first year.
• Worked with Bankers/CPAs to secure corporate loans, improve all financial reporting, strategies, etc.
• Developed employee/supervisor/management training/development program to improve overall quality
and service to the customer.
• Assigned by the Chairman of the Board to streamline the corporation; achieved objective with honors and
profitability along with the management team chosen.