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HUMAN PERFORMANCE

1 Human error whose effects are felt immediately in a system


A Active failure
B Latent failure
C Passive failure
D .
2

Failures are caused by frontline operators such as pilots, air traffic controllers, or
close with direct access to the dynamics of a system
A Active failure
B Latent failure
C Passive failure
D
3

Failures are caused by those separated by time and space from the consequences of
their actions in the dynamics of the system
A Active failure
B Latent failure
C Passive failure
D
4 Active failures and latent failures can be corrected if
A Flight personnel require training that B Maintenance personnel require human
includes the psychomotor aspects of
factors and operational training
physical skills such as improving
reaction time in emergency training
C Maintenance personnel require
D All
knowledge of ergonomics to ensure
safe, error free performance
5 Verbal communication which relates to
A Spoken word, face to face
B Through some electronic medium
C Both a & b
D Body language
6
A
C

Non verbal communication commonly referred to as


Body language
B Spoken word
Through electronic medium
D

If is a mechanism for helping to ensure that all steps have been carried out and
carried out correctly
Sign off
B Belt and braces approach
Shift hand over
D

A
C

8 The primary objective of task and shift hand over


A The outgoing persons ability to
B The incoming persons ability to
understand and communicate the
understand and communication the
important elements of the job or task
important being provided by the outgoing
being passed over to the incoming
person
person
C A formalized process for
D
exchanging information between
outgoing and incoming persons and
a place and time for such exchange
to take place
9

The applied science having the objective of adapting work or working conditions to
exchange performance of the worker

A Egalitarian
C Human factors

B Ergonomics
D

10 Communication in which a minimal delay exists between the message being sent and
the message being received
A Synchronous communication
B Asynchronous communication
C Verbal communication or
D
synchronous
11 Communication which includes every thing that is memorialized in writing or in
electronic form, such as publications, letters, forms, signs, email etc
A Asynchronous communication
B Synchronous communication
C Verbal communication
D
12
A
C
13
A
C

Leader dictates action and the course of the team with little input form team
members
Participatory leader
B Authoritarian leader
Egalitarian
D
Leader encourages member participation an input to help lead the teams course of
action
Participatory leader
B Egalitarian
Authoritarian leader
D

14 Lack of communication can have a desired consequences like


A Quality of work and performance
B Cause frustration and high level of stress
may be reduces
C Time and money may be lost
D All the above
Ergonomics
15 Knobs and levers which are poorly located or improperly coded create mismatches
A Errors of live ware hardware
B Errors of live ware software interface
interface
C Errors of live ware environment
D
interface
16 Errors accoricated with the live ware environment interface such as
A Noise, heat, lighting air quality and B Document and charts
vibration and by the disturbance of
biological rhythms
C Interaction between people
D
17 Errors due to poor equipment design or stressful situations are likely to be repeated
and can be remedied
A Through removing human errors
B Through the practice of ergonomics
C Through the biological rhythms
D
Visual performance depends on

A Visual acuity is the ability of the


visual system to resolve detail
C Accommodation and convergence
adjust their refractive state the
correspond to the distance to the
object

B Adaptation to light and darkness,


perception of 10km
D All the above

Noise
19 Sustained high noise level can contribute
A Over all fatigue with attendance
B Hearing loss
higher error and accident raters
C Annoyance noise has minor effects D Task interference
on performance but can lead to
psychological effects such as
irritability, frustration and anger
E All the above
20 Noise
A Is unwanted sound
C

Noise acts as a stressor affect task


interference

B Based on sound level, frequency,


amplitude
D All

21 Communication is distorted by noise can be improved by


A Redundancy in spoken language
B Masking consequence
C Maintaining signal to noise ratio D Any one of the above
22 Harmonic composition refers to
A Cycle per second frequency
C Sound pressure level intercity
23 Impaired hearing may be result of
A Connection between the middle ear
and the mouth / nose being blocked
C Long term exposure to loud noise
E

Hearing ability detoriates with age

B Quality of speech
D All

B By infections, or deposit of new bone or


calcium material in the middle ear
D Brain region which is associated with
hearing affected
F All a , b , c, d & e

Vibration
24 Protection against vibration
A Can be provided by attention to its
source
C

Both

25 Reduction of vibration
A Installation of vibration absorbers
C Great task for design and

B By modification of transmission path or


by alteration of dynamic properties of
aircraft
D
B Installation of vibration isolators
D All the above

maintenance engineers
26 Vibration is of visual significance because
A If may impair visual acuity
B Interference with neuromuscular control
C Lead to fatigue
D Any one of the above
27 Life stress is
A Produced by adverse occurrences in
a persons life
C Mental demands of the task itself

B Effects of temperature, humidity , noise,


pressure, illumination and vibration
D

28 Cognitive stress
A Produced by adverse occurrences in
a persons life
C Mental demands of the task itself

B Effects of temperature, humidity , noise,


pressure, illumination and vibration
D

29 Environmental stress
A Produced by adverse occurrences in
a persons life
C Mental demands of the task itself

B Effects of temperature, humidity , noise,


pressure, illumination and vibration
D

30 Types of control used for functioning high control surfaces


A Push buttons, toggle switches and
B Rotary knolls , thumb wheels and small
rotary switches discrete function
levers continued function
C Hand wheels and large levers, large D
cranks and foot pedals
31 The science of mind and behavior
A Psychology
C Physiology
32 Glare is defined as
A Discomfort condition of vision
C

Caused by bright light sources or


light reflection off environmental
surfaces
33 Noise can have an impact on
A Physiological effects include
changes in blood pressure, heart
rate, headaches, tiredness and
gastrointestinal problems such as
ulcers
C May increase the workload and
faligue
34 Temperature extremes are
A Common environmental stressors
C Will cause performance decrement

B Sociology
D
B Reduction in ability to see significant
objects
D All

B Physiological condition such as


frustration and anxiety over the need to
repeat messages
D All the above

B Physiological efficiency will be impaired


D All the above

35 Working environment of the aircraft maintenance technician


A Can have strong effect on working
B It is a L E mismatch
performance
C Both
D None
36 Hazards associated with landing toxic materials
A Should be informed and trained
B Train to use of protective devices such as
properly
protective clothing, rubber gloves and
goggles
C Both
D
37
A
C
E

Work environment factors


Noise
Lighting, torches & flash lights
All

B Composite, toxic materials


D NDT methods of inspection

38 Actions that can be taken by operators to deal with noise problems


A Controlling noise sources by
B Providing heaving protection devices
enclosing or insulating machinery
C Noise monitoring to take corrective D All
action
Human error
39 Human error nowadays due to mismatch of
A Live ware hardware
B Live ware software
C Both
D
40 Structural crack unnoticed during a visual inspection task or faulty avionics box that
remains on the aircraft
A Errors caused by latent failure
B Errors caused by active failure
C Deficient training poor allocation of D Both a & c
tools and resources, time pressure
etc
41
A
C

Communication is the most important among maintenance manager, manufacturers,


dispatchers, pilots, the public, the government and others information must be
created, conveyed assimilated used and recorded
To keep the fleet airworthy
B Can be crucial
Prevent an accident from happening D

42 The objectives of human factors training, within a human factors and error
management programme should be to
A Improve safety
B Decrease organizational exposure to risk
C Reduce errors and capture errors
D All
43 The aim of human factors training should be to help achieve these objectives by
means of
A Developing skills
B Influencing people attitudes

Influencing behavior

All

44 Air line training should be a


A Mix of structured class room
training as well as OJT
C A & P training

D Imparting knowledge on human factors


and safety

B On job training only


D

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