Professional Documents
Culture Documents
1, WINTER 2014
Innovations
for Self Serve;
A Look
Back at the
First Issue of SSCWN
and the First Decade of Self
Serve Carwashing!
In-Bay
Express:
Is A Mini Tunnel
in Your FUTURE?
JANUARY 2014
CONTENTS
On the Same Page................................. 3
Carrs Corner.......................................... 8
Carrying the Torch..............................10
Letters...................................................11
Looking Back.......................................17
History of SS Carwashing, the 60s.....20
NRCC Show Report...............................38
Industry News......................................44
Grace for Vets........................................53
IRS Secrets............................................56
Innovations..........................................58
On the Road at Green Clean...............66
On The
Same
Page
PHOTO COURTSEY JARRET J. JAKUBOWSKI
SSCWN
110 Childs Ln., Franklin, TN37067
jacksonv@sscwn.com
Copyright 2014.
2 Dollar Enterprises/SSCWN.All Rights Reserved
Hello, there. Remember us the SSCWN and me? Its been a couple
years since we last had the privilege and pleasure of serving you, the
operators and suppliers of the self service carwash industry.
While my service under this masthead started in
1984, the SSCWN began way back in 1972 thanks
to Joe and Julia Campbell. They were just Mom
n Pop operators, but these pioneers became dedicated to a mission and need well beyond tending
to their own 6 bay.
In the not so good old days, self service carwashing
was not an industry. It was a wild frontier ripe
with opportunity, but rife with shady, sell and run
suppliers and terribly unreliable equipment. Back
in that bygone day, there was a void of information
(let alone fellowship) in the isolated world of SS
carwash operation. And, truth be told, the Carwash Establishment of
that time wanted it to
stay that way.
The tunnel industry
and their national
association and their
trade mags were adamantly invested in the
status quo. That status being to keep the
voids deep and dark for
SS that cheap, upstart competitor of the
real carwash business!.
Bucking all that,
the Campbells helped
change all that. They simply wanted to provide a
forum for operators to connect with other operators
and honestly share what worked and what did not.
It was a classic only in America story. Joe hunt n
pecked on a Remington typewriter. You young uns
out there might find it hard to believe, but cut and
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JANUARY 2014
High volume car washes that can deliver clean, shiny cars need
to be a WORK HORSE, and that is what the TURBO WASH is
often called. In fact, there are more units of the TURBO WASH
basic design that are 10, 20 even 30 years old that are still out
there washing cars. What other manufacturer can make that
statement?
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JANUARY 2014
1984, Joe and Julia had done all the heavy lifting. Yes, I continued to use typewriter, scissors
and glue to cut and paste until finally discovering computers and page layout programs a dozen
or so years later. But I saw myself as not much
more than a window dresser. Staying true to the
SSCWNs well established mission, priorities, and,
if you will, karma was a no brainer.
My retirement in 2011 and ceasing publication
had nothing to do with conventional wisdom and
trends. All the years and some pesky health issues had caught up to me and only me. While I
was personally tapped out, the SSCWN was not.
Some industry insiders had surmised that the
passing of the SSCWN was a result of the failing health of self serve carwashing itself nope.
Others opined and parroted that print media is
oh sooo dead. So the SSCWN, being just another
dinosaur, its time for extinction had come oh
so wrong, again! The fact is (and despite trends),
this printed publication had an abundance of
both subscribing operator readers and advertisers
to keep it very much alive n kicking and then
some! Me? Not so much.
It had been my expectation that a motivated
young turk would appreciate the special value and
viability of the SSCWN, pick up the torch, and
carry it on up to the next level. Some acquisition
guy outside the carwash industry would not, could
not get it. So I was convinced that the SSCWNs
next owner/publisher must come from within the
industry. It had to be someone on the inside who
really knew carwashing and personally grasped the
extraordinary devotion to the SSCWN. That turk
may very well have been out there. But, as Ive often remarked: Im not a salesman. Im just an order
taker. That order did not arrive. And I never tried
to sell, sell, sell.
But then, earlier this year, who should arrive but
Jackson Vahaly a well credentialed and robust
carwash industry insider ... albeit one whos newly
minted. A couple years ago, Jackson acquired the
carwash industrys premier website and self serves
fav, the Auto Care Forum (www.autocareforum.
com). Although new to carwashing, Jacksons a
quick study. He got an earful (and web posts-ful)
emphatically suggesting that he pick up the SSCWNs torch and carry it on. Hearing the popular
demand loud and clear, Jackson contacted me. We
slow danced around until I was quite confident that,
yes, this guy really could play mid-wife for the rebirth of SSCWN.
And when he informed me that Kate Carr, wunderkind former editor-in-chief of Professional Carwashing & Detailing, would be our new editor
the deal was sealed!
Back to the Campbells. Julia passed in 2001. Joe,
however, turned a very spunky, sharp 89 this November. He is absolutely thrilled to learn that their
baby SSCWN would once again step into
the world of carwashing and was prepped to hit a
solid stride. Joe and I are pleased and proud that
Jackson and Kate truly get it. First and foremost,
JANUARY 2014
they understand and appreciate the SSCWNs operator-centric values and priorities. Then theres all
the in-depth nuts and bolts stuff leavened with the
human element thats integral to the mix.
And, of course, theres the medium is the message component. I love print. And Im not alone.
Kindle and its digital online kin have their place.
But for many of us, they cannot hold a candle to
this medium and its, its ... sensuality. Theres the
feel the warmth of premium newsprint on
the fingers. The subtle scent blend of printers ink
and the processed wood pulp the meat from
butchered trees. And the heft and dimensions of an
oversized publication format such as SSCWN that
says more is more! Okay, granted, most of you do
not see your affection for print quite so, uh, romantically. But I guarantee you that at some level (conscious or not) and to some degree you are there.
A survey of subscribers revealed an overwhelmingly
insistence that the old print format be continued.
And so it shall. Its not unlike the younger generations Going Back To The Future to re-discover
the experience of truly great sound quality as only
old fashioned vinyl LP records can deliver.
Jackson and Kate probably have a different personal perspective on all that. But, again, I know they
get it. So we find ourselves, literally and figuratively, on the same page. And speaking of Kate
When she learned that I had finally agreed to pass
that torch to Jackson, she very graciously expressed
her appreciation for the opportunity. And I was immensely gratified to find out (better late than never)
that she had been such a huge, bona fide SSCWN
fan. She also shared some trepidation about carrying on the tradition and meeting the expectations
of loyal, long time subscribers. I made it clear that I
had every confidence in her. Shes bound to create
Jarret J.
Jakubowski
Self Serve
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LETTER FROM THE EDITOR
First, a thank you to the many excited readers who have reached out to express their eagerness for SSCWNs
revival and to extend a congratulations to myself and publisher Jackson Vahaly ahead of our first issue. Your
enthusiasm is contagious and it is absolutely what will drive us as we begin the challenging work of taking up
from where the renowned Jarret J. Jakubowski -- as well as his predecessors, Joe and Julia Campbell -- left off.
It might surprise you, but my favorite emails
and online forum comments are actually from
the skeptics. Id be lying if I didnt admit I share
some of your concerns in regards to maintaining
the quality and quantity of content you were accustomed to reading in the pages of SSCWN every few months. JJ was so very talented, so very
knowledgeable, and so very invested in the carwash industry; it is difficult to imagine that any
person could successfully fill his shoes -- let alone
a 29-year-old stay-at-home mother of two. (Who
at this moment has one child shouting for me to
please help him put new batteries in Thomas the
Tank Engine and another who desperately needs
her nose wiped. So, for those of you who might
be curious, the answer is: E-mail is always better
than a phone call. At least with e-mail you wont
be bothered by the complete and utter domestic
chaos in the background.)
Those skeptical voices reassure me that the
frank, honest and open debate you were accustomed to having with JJ will continue on.
That you know your complaints and criticisms will be heard as carefully and with as
much consideration as your compliments. And
that is what will always guide this publication:
Your voice. This publication has always been
and will remain by and for the operator. Without
your voice, it is empty. As long as you are willing
and able to share your thoughts and comments
and criticisms, we will have a new issue.
One of the concerns floating around does need
to be addressed now. A few readers are worried
my background in traditional trade media
may suggest this publication is headed in that
direction. That its content will become influenced
by the money directed towards the glossy pages at
your right. Let me be the first and the loudest to
assure you (again and again if necessary) that is
absolutely not going to happen.
I repeat: The decision to revive SSCWN was
made in the understanding that SSCWN will only
be successful if it stays true to its historical core
beliefs and long-standing tradition as being the
only independent publication in the
JANUARY 2014
carwash industry.
SSCWN will rely on these well-established
strengths moving forward:
The iconic covers. Especially the ones that can
become more than art to grace the office walls,
but conversation pieces and propaganda to decorate the carwash walls, as well.
The open, honest, and refreshing conversation
between readers and publisher, which begins with
the Letters to the Editor and continues to feature in each and every article we print.
In-depth articles and expert authors who
have the freedom to write and write and write
and write and thoroughly exhaust any subject
which is important to self serve operators with
reporting which remains uninfluenced by advertising dollars.
Acknowledgement of the role carwash manufacturers, suppliers, distributors and association groups
play in the carwash industry, and a respect for their
needs, interests and views, as they are oftentimes
mutual or at least integral to the operators.
One thing you wont find in the new SSCWN:
Political commentary from me; at least none that
isnt directly related to the carwash industry. Sorry, folks! I subscribe to the Joe Campbell School
of Thought on such topics (as he advised JJ in
a 2005 issue following a rather intense election
season), although weve given JJ the freedom to
come back and opine whenever he gets the itch,
so I wouldnt completely rule out a rant or two
for those of you who looked forward to his world
views. (And Id be lying if I didnt count myself
among them.)
Youll also notice weve modernized some of
the layout and the papers logo in order to usher
in the new ownership, and there is now a website for maintaining your subscription and poster
orders. Embracing some of the conveniences of
modern technology without comprising the integrity of our work or alientating our readership
is our goal and we are happy to take your suggestions and feedback as we work towards this end.
In that regard, we stand to take advantage of
one important asset in our new ownership: Direct
JANUARY 2014
Carrs
Corner
I resigned my position at PCD after five years,
a (very short) week before I gave birth to my
first child, a boy we named Carter. While I owe
so much to that publication, I knew I wouldnt
return to traditional trade media when the
time came to get back behind the keyboard.
There were too many rules, and too many
toes we were constantly afraid of stepping on.
Ill never forget my first real story assignment,
helping with a cover story about the recently
(and dramatically) failed Rapido Rabbit express exterior car wash chain. I was responsible
for calling all of the disgruntled former employees. The ones who had been handed pink
slips instead of paychecks. I took such careful
notes, asked all the important questions, and in
the end their voices -- which had poured out
to me over hours-long interviews -- were limited to tiny sentence-long quotes, mere soundbites, in a cover story which mostly served as
a watered-down mea culpa for the companys
founder (and frequent contributor to PCD)
Steve Gaudreau. It was my first lesson in how
(most) B2B magazines work, and while I remain proud of most of what I accomplished
there, that memory still stings.
For a year, I enjoyed my new role as Carters
mom. I didnt accept my first freelance gig -- a
feature article for the ICAs new publication -until just a few weeks before his first birthday,
and by then I was five months pregnant. I did
steady freelance work for Ryko Solutions after my daughters birth, and continued to keep
busy in the carwash industry until I got the
call from Jackson about SSCWN. (And here,
I must thank Jackson for continuing to have
faith in me, because I was so giddy and excited
at the prospect of writing for SSCWN that I
must have talked a mile a minute on that first
call.) I have (quite literally) found my dream
job and look forward to working with you to
create a publication which carefully mirrors
and projects the interests of its readers and carries on the legacy which JJ and J&J crafted over
the last 40 years.
Carrying
the
Torch!
FROM THE PUBLISHER:
Ive really enjoyed getting this paper back up and running. And being
a neophyte in a carwash industry, you can imagine the learning
curve. Over my 25 years in the publishing/marketing/communications
business, I dont remember ever coming across a publication with a
more devoted following than SSCWN. Im lucky to be its new publisher
and want to tell you a little bit about how this came to pass.
As Ive been playing catch-up, Ive been reading back issues and have gotten to know the
mold-breaking, yarn-spinner extraordinaire Jarret
Jakubowski a little bit over the past year. Weve
talked about a lot of things, including how fortunate he was for his opportunity to carry the
torch from his hero, original SSCWN founder Joe
Campbell, back in 85. Yup, Jarrets as fun to talk
to as he is to read. He waxed rhapsodically about
his publishing philosophy, and about his appreciation for his readers - a mutual admiration society. Hes got an open invitation to contribute
here whenever he wants.
I became aware of the opportunity to restart
SSCWN while doing my due diligence to buy AutoCareForum from Bill Pitzer in 2012 and started
looking into it right after we closed. I decided to
go for it if I found the right editor, but knew that
would be no small task. Eventually, I was introduced to Kate Carr (special kudos to Pat Hall). Everyone spoke so highly of her personally, and her
well-earned industry reputation was forged as the
former Editor at Professional Carwashing & Detailing. Her work here will speak for itself over time.
SSCWN will strive to have fun honoring its
Kate Carr
JANUARY 2014
Jackson Vahaly
P.S. If youre in the rotation and
received this paper but havent
subscribed yet, be sure to sign up at
sscwn.com to make sure you receive
(and archive) every issue.
LETTERS
You are getting close to the first issue of the new SSCWN which all of us are looking forward to reading. You asked for stories about JJ that may have
changed our car wash life.
Mine was few weeks after 9-11-2001 when I was
an exhibitor at the Western Car Wash show being
held at the Rio in Las Vegas. I had reserved a space
at this show long before 9-11 happened and we had
no idea if anyone would fly in or even drive to Vegas.
This was only my 3rd show with ShurVend Vendors
and our minds were not really well focused after the
Twin Towers fell. I thought the show would be slow
and boring so we thought about how we could have
some fun during of our time there. Everybody was
very patriotic at the time with red, white, and blue
everywhere.
My wife and I went down to a local costume shop
and rented an Uncle Sam suit to wear in the booth
to maybe bring a smile to those that attended. Fancy
suit with lace on my cuffs, but no goatee!!! Since it
was a spur of the moment decision no time to grow
hair and didnt want a stick on beard.
I have nothing earth shattering, but have read the SSCWN since probably before JJJ. I am a second generation car washer. My late dad owned or managed a car
wash since 1969, and I have been reading SSCWN
since the 70s. I have a couple of stories that arent remarkable, but stand out to me.
I think I won a contest by locating a booth in an
overhead picture of the convention floor. The prize was
a frameable cover re-print. I picked the Homer Simpson repairing a pump issue. I was the one that suggested changing the names on the hat and shirt to mine
and my washes name.
At another convention I was walking by the Extrutech booth and was flattered when I saw that
they were using a picture of my wall that had been
rehabbed with their product. Just a few minutes later I
was at the SSCWN booth and saw that same wall in
the current issue, but in the before state, pretty much
showing people What not to do. I grabbed a copy
and headed over to the Extrutech booth and gave it to
them. They displayed them side-by-side for the rest of
the show.
Me being a lifelong resident of a small town of
10,000, I know a lot of people. My wife (from a city of
Jim Holve
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dba
ShurVend Vendors
Jim,
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Looking
Back
on 40 years of SSCWN
In the process of handing off
SSCWN, JJ was kind enough to
send on a few old photos he dug
up of its founders, Joe and Julia
Campbell, and as the saying
goes, the pictures told a story of
a thousand words. Still, I wanted
to know a bit more about the last
40 years of Self Serve Carwash
News, and I know our readers
share my curiosity.
JJs letter (p. 3) covered the
genesis of SSCWN (and we
Kate,
Welllll, my getting roped into the gig is a story within a story.
Long story shortish --Circa 79-80, I was creative director at an ad
followed.
JANUARY 2014
17
Looking
Back
... CONTINUED ...
18
JANUARY 2014
JANUARY 2014
19
the
History of
PART I,
The
1960s
20
JANUARY 2014
JANUARY 2014
21
Gas nWash
As America approached the
60s, however, the dedication to
full service began to fade. In its
place came a push to efficiency, economy and profit centers
-- bolstering the ol bottom line
in a competitive marketplace.
So starting in the late 50s, coin-op
carwashing at gas/service stations was envisioned as
a way to fill that niche nicely.
In 1959, George Grabenhorst in Flint, Michigan
began promoting and selling a revolutionary carwashing concept he had developed for gas/service
stations. He did so with great gusto and flair. Grabenhorst (an auto racetrack owner) received considerable media attention by demonstrating his unique
wash technique while dressed impeccably and formally in a tuxedo. He made the point that this was a
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Based in east Michigan, Ron Bell was independently selling basically the same type of wash
package. Bell would go on to be a primary player
in the development of the National Pride (60s),
founder of Southern Pride (70s), and then helped
stimulate the rebirth of pressure automatics by
co-founding International Touchless (80s). Thanks
to Russell and Bell, by the early 60s, the motoring
public in the Midwest was getting its first taste of
do it yourself, coin op carwashing.
The next step was a giant leap
Travis Harris
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23
Ya Gotta Love It
Right from the get-go, Thompson and Travis were
doing (as the old saying goes) land office business
at their coin-op carwashes. Thats a very fitting phase
considering how the Great Oklahoma Land Rush in
the previous century gave rise to the expression. First
it was, of course, the local citizens of Ardmore. They
all wanted to use this exciting, high powered way
to blast a car clean. America was still very much in
love with the gun in the 50s. It was the toy of choice.
And pressure cleaning at an awesome 300 to 400 PSI
with a rifle like wand tapped into every cowboy, GI
Joe and Buck Rogers fantasy harbored by all boys of
all ages.
Anyway, entering the 60s, the country was reading, willing and eager -- prepped, you might say
-- for coin-op carwashing. Almost everyone recognized this was absolutely the right idea at the right
time. Entrepreneurs soon got wind of this hot new
idea. The news of innovative opportunity spread like
summer wildfire through the dry, grassy plains. Very
little formal advertising was involved. It was mostly
a function of word of mouth and tapping into the
coin-op laundry network which Jack Thompson
knew so well.
24
JANUARY 2014
The Laundromat
Connection
This venture was way, way bigger than the two
of them. Thompson and Travis were in desperate
need of big time assistance with manufacturing and
distribution. That help came looking for them in
the form of ALD -- the Chicago-based Automatic
Laundromat Distributors, an arm of Westinghouse,
and Thompsons primary supplier. ALDs president,
Lloyd C. Strite, had been getting an earful of how
extraordinarily well this coin-op carwash/laundry
combo was doing down in Oklahoma. Strite was
convinced that it was the perfect way to expand and
diversify ALD - the company he founded in the 30s
which was the first to put coin-op laundry facilities
in apartments and then created the first standalone
Laundromats. Lloyds daughter, Judy, told the SSCWN that in the early 60s the competition was
crushing -- and getting heavier. Everybody and his
grandmother, she says, was selling coin-op laundry
equipment. Coin-op carwashing was seen as ALDs
way to break away from a pack that was getting every more crowded and hungry.
It was with great relief that Thompson and Travis received an offer from Strite they could not refuse. The burden of way, way too much business
was lifted from their shoulders and passed onto
Explosive Growth
Soon after ALD entered the picture in 1963, the
phenomenal growth of self service carwashing became explosive. Cook Machinery was a Dallas-based
subsidiary of ALD that manufactured and assembled
equipment (most notably dryers) for coin-op laundromats -- a copyrighted term, by the way, that is
still the property of L. C. Strites family and Cook
Machinery. While ALD/Westinghouse may have secured the original Coin-Operated Carwash patent,
the concept was hardly nailed down. When a patent is filed, it becomes public information, and that
can enable others to analyze it and possibly develop
another method just different enough to squeak by
infringement laws. Others just flat out knock off the
idea. And still others working solely on their own
create still more ways to the same end. All three
happened to ALD. Within 2-3 years their patented
property became, for all practical purposes, public
domain.
The
Competition
Gets Hot, Heavy,
Hard
Given its patents and a large established distributor network, ALD/Cook Machinery assumed they
had a head start and a leg up. There was, however, a
direct competitor in Dallas with similar, mammoth
resources combined with an aggressive drive to grow
and diversify -- Weben. Were told that the competition between the two Dallas-based companies (Weben and Cook) was as much personal as business.
The owners of each looked over the others shoulder. Somewhat routinely, if one got into some sort of
manufacturing venture, so did the other. In the late
50s they both were manufacturing coin-op laundry
equipment and a half dozen other products, too.
Peyton Simpson, Chief Engineer for Weben in
the 60s, says that Webens president Ralph Plumlee caught wind of Jack Thompsons carwash venture in Ardmore in 1862, right after Jack opened
that original one bay. Being only 70 or so miles
away, Weben personnel drove there and were
among the very first to check it out.They were not
all that impressed or intimidated by what Simpson refers to as that (intentionally) confusing rats
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smarter, better and compelled the industry to do likewise. More to the point -- Cook and Weben provided
basic training for numerous individuals who would
go on to found other companies and profoundly influence the evolution of self service carwashing ...as
we shall see.
For now, lets consider several others who early on
at the very least help spread the seeds of self serve
carwashing.
National Pride
Charts A New
Course
Yet another personal witness to
the phenomenal success of Thompson and Harris coin-op carwash observed what the hubbub was all about soon after Day
One 1962 in Ardmore. Billy Graham was a native
{continued }
JANUARY 2014
29
30
JANUARY 2014
NP Innovations
Other innovative accomplishments attributed to
Graham and National Pride include such things as:
Instant changeover. By way of high pressure solenoids out in the bay which ran water to the bay
and back eliminating line purging when customers
switched from Wash to Rinse.
BIG washes. NP was the first to shatter the standard 4-6 bay carwash model. As a laundromat owner/distributor, he created his bigger is better Lady
Fair coin laundries with dozens of washers/dryers.
Graham did likewise with coin-op carwashes -charging into numerous high traffic locations with
8, 10, 12 and even 16-bay set-ups. These washes
usually proved to be breathtaking successes and by
1972 lead to NPs ceasing to build washes for anyone else and amassing almost 200 totally company
owned and operated locations. That is where the
real money was!
There were a dozen other innovations to which
NP lays claim, such supposed firsts as utilizing prewired and piped ski mounted systems, automatic
soap feed, tire cleaning, variable speed pump drives
and others. Some may be a bit shaky as absolute
firsts, but there are a couple that are fairly solid.
Radiant floor heat and the design of very secure inbay coin vaults. Then again, such accomplishments
were as much a testimony to Billy Grahams ability
One Of A Kind
Bell, however, has absolutely no reservations about
where to attribute NPs success. He has immense regard for Billy Graham who he describe as truly one
of a kind. The most creative, innovative, daring and
successful entrepreneur carwashing has ever seen
will ever see! He was a man always ahead of his time.
On a personal basis, Billy had the ability to inspire
and motivate all those around him to accomplish
great things.
Speaking of being ahead of his time, here are a
couple of intriguing, little known Graham ventures
outside of coin-op carwashing: there was his Famous
Five concept; a franchised, coordinated assemblage
of businesses (coin-op laundry, dry cleaner, self serve
and automatic carwash and gas) together on one site.
A pioneering plan for diversification that was 15
years ahead of most of the industry.
Then there was Grahams brilliantly timed introduction of his take on fast food; the Moon Stations.
They were drive-thrus with a diameter of about 20
feet that were constructed of fiberglass molded into
the shape of flying saucer space ships. Graham had a
handful built and opened them (get this) that day in
1969 when the first astronauts walked on the moon!
These concepts were shot down Graham sold NP
to a Chicago investment company in 69. All they
wanted to do was specialize in NP owner/operated
{continued }
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With over 27 years of experience in the car wash industry, our professionals
offer the experience needed to tailor the right program at very competitive rates.
To get your free car wash insurance quote, call us at 800-444-8675 or visit us at
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JANUARY 2014
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JANUARY 2014
Bernardis Legacy
For centuries, the Italians have been renown for
being the worlds greatest artisans in shoe design,
manufacturing and repair. So there may very well
have been some ethnic heritage involved in paizanos
Gene and Robert Bernardi becoming shoe founders -- suppliers of all the materials a cobbler used
to make and repair shoes; leather, laces, thread, nails,
etcetera.
They had a few other irons in the fire, too, including coin-op laundries from Cook Machinery through
which the Bernardis were introduced to coin-op carwashing. By 1963, the brothers were doing well selling/building Cooks 4-bay AutoWashette self serves
all around central Pennsylvania. But they soon discovered what they considered to be a much better
approach to the carwash business in Billy Grahams National Pride, which they sold for a very
short time. It certainly proved to be more
dynamic and rewarding than supplying
cobblers.
The Bernardis borrowed liberally from the NP playbook. They
tweaked it here and there and
repackaged in all in their own
fashion. They, for example, emulated Grahams two pump,
large wash concept adapting
the large Myers pumps rath-
Kwikis Quickies
The name of the game in the mid-60s was the
mostest, the fastest. The iron was hot and those
who wanted to make the big bucks knew they had
to strike NOW ...before too many others jumped
on board. Some carwash builder/suppliers were obsessed with tossing up as many stores as inexpensively and quickly as they could. One of the winners of
this race was Kwiki of Kansas City.
Don Garrison, who now owns Auto Wash Supply
in KC, was one of the original employees of Kwiski
which was founded by Ray Burchette in 1962. Don
helped build the very first Kwiki wash for Burchette
(also the first self serve carwash built in KC) which
was a concrete block building. Soon after, Burchette
hit upon a design that was a much, much faster way
to build a carwash than concrete masonry. Enter the
Kwiki A-Frame (more commonly referred to as teepees because the pointed roofs vaguely resembled
{continued }
JANUARY 2014
33
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JANUARY 2014
Livingston
Ed Livingston had a thriving chemical and commercial laundry equipment business that he had established in the mid 50s in KC. He expanded into
coin-op carwashing in the 1968. Although this was
relatively late in this intensely competitive game,
Livingston made a mark -- or two or three or more
-- for itself:
Being well capitalized, having connections to the
coin-op laundry network, and owning a reputable
source for cleaning chemistry meant the company
was able to hit the ground running and it grew quickly. In less than 10 years it built/equipped 1,600 carwashes around the nation.
If theres one product that most carwash vets think
of when you say Livingston, it would have to be
their molded, fiberglass vacs. They were truly distinctive in appearance -- colorful, 2-toned units that
would not rust, dent or chip like the common painted metal vac. And they looked infinitely more stylish
than the bulky, rectangular, drab vac cabinets being
produced by manufacturers like Cook and Weben.
Livingston has had its share of notable graduates,
most notably Benny Ward, who went on to found
Ward Manufacturing, a highly regarded company
that supplied carwashes with more than hardware
and supplies. Ward was among the very first to sponsor conventions and learning seminars
for self-serve operators. Livingston
and other key personnel (such as
Jay Morgan) were also very active in the formation and support
of the National Carwash Council
(NCC) -- self serve carwashers first
and most devoted national association.
But, as stated above, what compelled Livingston to
jump on the self serve bandwagon was his observing
the skyrocketing success of his KC neighbor ROBO.
Livingston had the wherewithal to design and manufacture a pressure automatic in the late 60s, the RotoRail. It was fairly well received in the marketplace,
but not enough to sustain Livingston in an industry
that some were calling saturated and mature by
1978, when Livingston declared bankruptcy.
Neither the RotoRail nor any other pressure au-
JANUARY 2014
37
38
JANUARY 2014
Automatically On Board
Given ROBOs initial and very highly profiled success plus the fact that many entrepreneurial minds
really do think along the same lines -- there was a
major push by coin-op carwash manufacturers to
Closing Out
The 60s
Triplex Pumps
Ask ten old-timers what they consider to be the one
most important development in self serve carwashing
in the 60s and 9.5 of them will say triplex pumps!
For most of the first decade virtually every item
used in our industry was scavenged, forced to fit and
adapted from some other industry -- hose, swivels
and fittings, soap, coin boxes, and, of course, those
pumps. The first of which were agricultural pumps
designed primarily for spraying insecticides. Those
Hypro 5000 series, by the way, are still being used
today in that capacity.
Were told that in 1966, L&A (later to be
known as Landa) was the first company to discover and import triplex pumps manufactured
by Mariyama. There
was some nationalistic resistance
to buying from
the Japanese. World
War II was still too painful
and vivid a memory for many
Americans. But, as we heard even the
most jingoistic operator grudgingly come to
admit -- those Japs make some damn good pumps!
By the late 60s and early 70s the word had gotten
around about the new Cat Pumps. They were reliable, low maintenance, quiet, smooth, low pulsation
and long lasting. That Cat name was so much less
in the face of the Buy American contingent than
Mariyama, plus it said 9 lives worth of working
life loud and clear. So within a few years the Cat
400 series pumps were virtually an industry stan-
Gas n Wash...Again
As we headed into the 70s, the trend to install rollovers in gas stations was in evidence almost everywhere. After some flirting with pressure automatics, the oil companies rushed to install wraparound
brushes. It really wasnt all that much of a stretch or
unnatural intrusion. You have to remember that for
several decades the neighborhood gas/service station
was the most popular place (next to the driveway)
to get the car washed.
What was seen as unnatural and dangerous
was the marketing strategy first unleashed by the
oil companies in the 60s -- the freebee rollover
wash with the purchase of 10 gallons of gas. That
growing trend was definitely one of the factors that
motivated professional carwash owners to come together and form an association. It was more than
just an us against them thing. It was also a function of other interests those first coin-op carwashers
shared. Namely, coin-op laundries,
which gave rise to the first
Coin-Op
Associations
By the end of the 60s, self service carwashing had become a
force to be reckoned with..and
properly represented.
As we noted, most of the first
coin-op carwash owners were
coin-op laundry owners. In the
50s that laundry industry had in place
a well-organized, established association -- the
National Automatic Laundry & Cleaning Council. By the mid 60s, the NALCC was representing
an industry of about 30,000 locations and hosting
conventions that would draw more than 5,000 coin
laundry people -- a substantial and ever increasing
number of which were also carwash owners. These
laundry conventions had the countrys leading carwash manufacturers exhibiting -- Cook and Weben,
and of course, but also non-laundry companies such
JANUARY 2014
39
NRCC Show
Report
Well, this born-and-raised Northern New Yorker couldnt have picked a more perfect show
to celebrate her return to the carwash industry.
The Northeastern Regional Carwash Conference
(held October 7-9 in Atlantic City) was literally
bigger and better than ever before. With over 260
booths, the 2013 NRCC was the largest in the
shows 24 year history. And while sometimes a
large floor space can skew perception of attendance, the steady stream of foot traffic throughout the two-day show was proof of the NRCCs
boasted 1,500+ count.
The last expo I attended before my maternity
hiatus was the 2010 Western Carwash Association Show. Back then, conversations still revolved
around the struggling economy, gas prices and
even the well-established operators complained
about sagging volumes. Exhibitors still had way
too many booth personnel walking around with
hands in pockets and too much iron on display
for shows that just didnt produce the numbers
they had in the early aughts. The cliche you heard
at every booth back then: Attendance is down,
but thats good: Its weeding out the tire kickers.
Not so anymore. The tire kickers AND the buyers were out in full effect. (Lets be honest: More
is more when it comes to attendance.) It was such
a relief to find myself at a growing show where
exhibitors had finally made the adjustments necessary to make these regional expos a good investment; i.e. less iron, less personnel. Conversations with attendees were still not like the ones
you might remember from 2005 and 2006 (how
40
JANUARY 2014
Price. Are you competing on price in your market? Are you using an a la carte menu? When was
the last time you raised your price? Hartl shared
Hoffmans experience with adding a fourth package ($3 over previous top menu item) at their
IBAs with no promotions and it represented 27%
of sales (settling at 20% currently). Thats food
for thought!
Employees. What motivates greeters? Do
you offer incentives for top package sales? How
do you keep them your workers off their phones?
About 20-25% had a written no cell phone policy, although most operators agreed it was the easiest way to handle cell phone discipline.
Viability of oil change business. Hoffmans last
Jiffy Lube was built in 2004, and Hartl shared
the company wouldnt build one now. He did add
that his Jiffy locations do much better than standalone locations because of the carwash, though.
Social media. How much time do you spend
on social media? Hoffmans is getting away from
coupons and moving towards email, social media,
and text campaigns. According to Hartl, its much
{continued }
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JANUARY 2014
Whats New?
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44
JANUARY 2014
NRCC
Show
Report
... CONTINUED ...
80% volume is now UWC or ticket wash. Customers average 3-5 washes a month with UWC.
(More specifically, the number is 3 for full serve
and 5 for their express exterior locations.)
Dennis found that UWC balanced out his
year -- flattened seasonal dips and weather worries. Volume up 50% with UWC after four years.
Record years for his 40-year old business. Car
counts fluctuated. Hasnt raised price since starting program. Bottom line has never been better.
His customers average 5 visits a month, but to
operators who worried that was too often, he responded, Who cares about the average? Whats
your bottom line -- thats what matters.
Mark confessed that although he is against
UWC, he has considered it. His decision hinges on revenue per car going down and expenses
going up. Id rather do lower volume at higher
revenue, he reasoned. He also explained that he
thinks the comparison to a monthly gym membership is a stretch, preferring to think of carwashes as more similar to restaurants -- which
dont do monthly programs. He also confessed
he is in a small market and doesnt want to lose
his coupon book program. He believes customers
will think he had been overcharging them and be
angry if he offered a UWC.
More pro arguments from Hoffman: There
is increased curb appeal if business looks busier,
as it does with UWC. Its also the best word of
mouth advertising because your customers become very loyal raving fans.
Discussed a southern L.A. location, H2Go,
which set its UWC price at $9.99 for a 50-foot
tunnel. The location does about 20,000/month,
according to the panel.
Expenses will go up with UWC and you
will need to adjust your maintenance schedule.
There is a significant investment cost of POS/
computer system.
These two morning sessions were followed by
an inspiring keynote by legendary basketball coach
Bob Hurley, Sr. who coaches at St. Anthony High
School in Jersey City, NJ. (Do yourself a favor -Google him and find the 60 Minutes special on
YouTube for a healthy dose of motivation today.)
Coach Hurleys message was very significant to
our attendees and right in line with our theme,
said Al Villani, president of Car Wash Operators
of New Jersey, this years NRCC host association.
He demonstrated to us that you can absolutely
overcome adversity with the right attitude and a
lot of hard work. He was exceptional. Most im-
Unfortunately, I was glued behind the SSCWN table for most of the show hours in order to get the word
out about our publication. What I did find on the show floor, youll see in the pages of Innovations. And
were planning BIG, BIG, BIG coverage for the ICA Show this year. Stay tuned!
portantly, I think Coach Hurleys message was really about doing what you love. He joked several
times that his lack of ambition had kept him at
the high school level despite being offered plenty
of opportunities to advance to college basketball
or beyond, but you cant argue with success that is
paired with passion and enthusiasm.
Wednesdays Early Bird Roundtable discussions were similarly well-done. There were a dozen or so small, intimate tables organized by topic
(Self-serve, Social Media, IBA, Loyalty Programs,
etc.) Each table of 10-12 was led by a veteran
operator. I sat at the self serve table and enjoyed
a free-wheeling conversation casually moderated
by Dave Dugoff, this years Most Distinguished
Person Awardee. A sample of what was discussed
at our table included wall materials (frp, water-based epoxy, octaform) and ideas for tracking
bay use and the potential for such data to be used
in your business. I really enjoyed this format, and
I heard several other operators remark on it as we
JANUARY 2014
45
INDUSTRY NEWS
We know for many of you SSCWN was THE source for any
and all carwash news. If it wasnt in print on these pages, it
wasnt worth knowing about. Hopefully you found a way to
stay informed in the few years that SSCWN was out of print,
but just in case you missed out, here are a few of the most
important and interesting stories of 2013:
National Pride
Equipment,
based in Ashland, OH, acquired the assets of Internet
and catolog carwash parts distributor Car Wash Superstore. Around
the same time, National Pride also
opened its newest distribution facility in Memphis.
Utilizing two distribution points
will strengthen the companys distribution network
and offer quicker delivery times to our customers,
said NPE Owner and General Manager Trent Walter.
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JANUARY 2014
had a busy year. First, the company announced it had one of its best annual performances in 40 years of business. No doubt
much of the success is owed to the involvement of parent company Trivest, which acquired the company in late 2010 and has
spent the last few years reorganizing its
management team and pumping money
into its R&D and technical fleets.
A press release issued in January 2012
stated the company increased equipment
sales by 38 percent and EBITDA by 53
percent from 2011 to 2012. In addition to
its financial achievements, the Grimes, IAbased company also tripled the size of its
engineering team and invested more than
$1 million in its 250,000 square foot manufacturing facility that year.
Only a few short months later, the company
acquired well-known tunnel manufacturer MacNeil Wash Systems, Ltd. of Barrie, Ontario,
Canada.
In addition to the merger, Ryko
also announced several key personnel hires: David Wingert, a
carwash industry veteran with
experience at PDQ Manufacturing and Lustra, joined the
company as the new senior vice
{continued }
47
48
JANUARY 2014
JANUARY 2014
49
INDUSTRY NEWS
president of sales and marketing. Jesse Wurth came on as the
companys new Chief Financial Officer, and MacNeil Wash
Systems named John Sorenson
as its Central Regional Sales
Manager.
Zep Inc.s
Jesse Wurth
Also of Interest
Sarah Frank, general
manager of Rain
Tunnel Express Car Wash, has found a way to reuse and turn a (small) profit off her used 30- and
55-gallon soap barrels from Kaady Chemical Corps.
According to a story printed in Franks local newspaper, she sells the 30-gallon barrels (which formerly contained water soluble, acid-free and non-corrosive carwash cleaners) for $5 and the 55-gallon
containers for $7 after theyve been rinsed out.
The newspaper reported a cemetery owner spray
painted a few barrels and placed them around his
property for trash cans. It also suggested readers
could use the barrels as composting bins.
On a more creative note, a friend of Franks used
the barrels to transform a broken trampoline into
a floating one. And not long ago a man strapped a
few barrels under his boat and entered it in a creative boating contest.
Grist.org,
an environmental news
and commentary blog, recently wrote
a wonderful piece explaining (in great
detail) just what exactly is so wrong
with charity parking lot carwashes and
also expounding on the environmental
benefits of professional carwashes -- and
SELF SERVE washes in particular!
As any professional carwasher
worth his washed-off-winter-time
salt knows, the two biggest transgressions of any parking lot carwash
50
JANUARY 2014
are
extremely
wasteful water use
(about 100-140 gallons
per car) and runoff water which pollutes local waterways. In comparison,
self-serve washes use just 12 gallons
of water and send their water to the
treatment plant, as the blog so wonderfully and correctly pointed out.
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INDUSTRY NEWS
And in a Darwin at the
Carwash twist
If you happen to be
in Santa Monica,
Nebraska state
lawmakers are
considering
dropping a sales and usage tax for carwashing
and waxing which currently costs at least
one Omaha carwash hundreds of dollars
a month. Carwash owner Pat Shannon
told a local newspaper this double tax
costs his business 14 cents per wash; he
is taxed up front for equipment, soaps
and cleaning supplies, and then again on
revenue after his customers make their
purchase.
Two dollars starts this car wash, so
were making our money two dollars at
a time. Weve got to wash an awful lot
of cars to really make any money at two
dollars, Shannon said.
Should the tax be dropped, Shannon
hopes to make upgrades and give some
savings to customers.
We can extend some [wash] times
and give them a little more time for
washing so they dont have to put in as
many quarters in at the end to finish.
State lawmakers have not voted yet on the tax. Nebraska is one of about eight states with a similar tax.
An automated carwash
with unique mitter
technology
is better for a vehicles paint job than hand washing,
according to extensive testing by the Paint
Research Association (PRA). The PRA report,
which was commissioned by European carwash
chain IMO, showed no measurable abrasion to the
vehicle in its carwash field studies.
Furthermore, the 15-month study on four Ford
Fiestas found the most damaging way to wash a
vehicle was by hand at a commercial wash, as this
method collected the highest scratch count. According to a story about the report, four drivers
maintained similar usage of the vehicles and used
three different wash techniques during the time
52
JANUARY 2014
An Arizona man
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JANUARY 2014
Grace
Vets
FOR
In 2013, over 1,000 carwash companies representing 2,450 carwash locations in four different
countries joined together to wash the vehicles of
nearly 50,000 veterans and active duty soldiers
for free on Veterans Day. This concentrated patriotic effort (which also recognizes Armistice Day
and Remembrance Day in Australia, New Zea-
tomhoffmanjr:
What a home run this can be for your company.
Being able to honor our Veterans with a free service
is the least we can do for the blessings we all enjoy.
This was our 8th year in a row and the first year
where we offered a free oil change at any of our 10
Jiffy Lube locations. Mobil Oil donated 90 cases of
Mobil One and we put whatever grade of oil in our
veterans cars that they requested.
We saw a ton of new customers and the response
was incredible. We averaged 240 oil changes per
store. We staffed up and didnt get bogged down in
other services to be able to satisfy as many as possi-
swampdonkey:
Here in north central Montana we got three
inches of snow and [it was] 15 degrees [outside].
I ran radio ads on three stations today about free
washes. Due to the weather, I put a sign out front
for snowcheck come into my office to get tokens.
I had vets all day telling me their service stories
and I enjoyed every minute of it.
ted mcmeekin:
My son got innovative on our reader board: Freedom is not free but a car wash for our veterans is.
in Kutztown, PA. The second part of the interview is with his son, Ryan, a student at Kutztown
Area High School.
55
56
JANUARY 2014
Interview with
Ryan Noon
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57
Should Know
By: Lance Wallach
58
JANUARY 2014
Lance Wallach, National Society of Accountants Speaker of the Year and member of the AICPA faculty of teaching professionals, is a frequent speaker on retirement plans, abusive tax shelters, financial, international tax, and estate planning. He
writes about 412(i), 419, Section79, FBAR and captive insurance plans. He speaks at more than ten conventions annually,
writes for more than 50 publications, is quoted regularly in the press and has been featured on television and radio financial
talk shows including NBC, National Public Radios All Things Considered and others. Lance has written numerous books
including Protecting Clients from Fraud, Incompetence and Scams, published by John Wiley and Sons, Bisk Educations
CPAs Guide to Life Insurance and Federal Estate and Gift Taxation, as well as the AICPA best-selling books, including
Avoiding Circular 230 Malpractice Traps and Common Abusive Small Business Hot Spots. As an expert witness Lances
side has never lost a case. Contact him at 516.938.5007, wallachinc@gmail.com or visit www.taxadvisorexpert.com.
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59
INNOVATIONS
From Rowe International
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JANUARY 2014
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INNOVATIONS
note recycler.
Rowe also offers models that accept $50 and
$100 bills, keeping large bills securely locked up.
Other models can break large bills into smaller
bills as well as coins.
JANUARY 2014
61
INNOVATIONS
revenues and profit position across your entire
site, the release said.
These two wash machines also boast a patent-pending LED Navigation System, which
flashes the illuminated wash arms GREEN to encourage customers to Pull Forward, BLUE for
Back Up, and RED so they Stop For Washing.
According to the company, this gets each car in
position faster, and gets the wash started sooner
increasing customer satisfaction and maximizing
throughput before the wash even starts.
The washes also offer a host of additional features to support more profitable menu offerings,
including drying (on-board and off-board), triple
foam, multiple waxes and in-bay specific tire shining solution.
From Blendco
Systems, LLC
62
JANUARY 2014
helps cut down on maintenance and increase uptime while prolonging the life of the system.
Custom decals and signage is available for the
Water Wizard FasTrak. The standard sign
package comes with a Stop, Go, and Back Up sign
to clearly instruct the customer while entering
and exiting the bay. Additional signage is available including a Confirmation sign that notifies
the customer of which step the wash is on and
provides confirmation of the correctly selected
wash package.
Low-maintenance, high-speed
all-weather doors
XRS, Extreme Vinyl Roll Up Door, is the newest
line of low-maintenance, high-speed, all-weather
doors from Airlift Doors. According to the manufacturer, these doors are rated for up to 80 cycles
per hour so you can open and close after every
car. The XRS doors are constructed of corrosion
resistant materials to withstand the harshest environments and feature a breakaway design with an
automatic reset for safety.
According to a recent product release, another
key feature is the option for a pull cord emergency
open option that allows a customer to release the
JANUARY 2014
63
REG
F.
. U . S . PAT. O F
ZIE
RDE
WA
R
E
T
Carwash
Boom
Assembly
MODEL 204
ATTACHMENT
STYLE B
Flat Plate
Mounts directly to the
ceiling or beam
STYLE C
Swivel Base
Mounts directly to the
ceiling
Boom springs
back to
predetermined
location
Zierden's Automatic Return Assembly
FOR COMPLETE
INFORMATION
CALL
STYLE D
Wall Bracket
Mounts to wall and is
adjustable so boom
swings to wall when not
in use. Ideal for foaming
brushes.
CONVERSION KIT
204B
(414)-764-6630
www.ziercowaterboy.com
TM
JANUARY 2014
DISTRIBUTOR
INQUIRIES
INVITED
VISA and Master Card
accepted
64
Replace O-Rings
REG
F.
. U . S . PAT. O F
ZIE
RDE
WA
TE
Carwash
Boom Assembly
MODEL 203
OPTIONAL
107C CARTRIDGE
FOR COMPLETE
INFORMATION
CALL
414-764-6630
7355 S. 1st. Street
Oak Creek, WI 53154
Field Repairable
TM
65
INNOVATIONS
built for high cyclage and has individually replaceable components, the release explained. The XRS
Plus motor is a 3 phase, 240 volt motor powered
by a 110 volt controller. It features built in limit
switches and is rated for up to 80 cycles per hour.
Its design does not require a cooling fan and is also
an inexpensive option for door openers.
Another option for the vinyl style doors is the
Powerglide pneumatic opener. This opener is designed with corrosion resistant components and
made to cycle after every car. The Powerglide
operator is belt driven and has a 3 year unconditional warranty.
From ShurVend/
Big Eagle Enterprises
High-security merchandiser
According to product literature from ShurVend, the new Vendpro-IG4EE is a 32-selection
high-security merchandiser boasting the following features:
A full-sized high security vendor designed and
built to be a free standing and front-loading
unit;
Vendor door has two socket head bolt closures
with high security locks keyed alike;
Solid steel door secures the window and all
vendor openings during closed hours using
socket head bolts with high security locks
keyed to vendor door;
Acrylic/polycarbonate (3/8) security window;
Internet connectivity to sales/status of vendor
with a smartphone or tablet Using Iris Reader;
Lighted keypad, LED lighting, & graphics
package;
Save money and time with models 313 &
516 from Arimitsu Pumps; high quality, Japanese-made plunger pumps featuring a long life
and quiet, efficient design. Stainless steel valves,
precision ground ceramic plungers, forged brass
heads and oversized crankshaft bearings are all
standard features.
Available in low RPM pulley drive or higher speed,
direct drive RPM models. Flows from 3.7 gpm to 23
gpm and pressures from 1500 to 2300 psi. Standard
seals will handle temperatures to 175 F.
Whether you are refurbishing old or building
new learn why more are migrating away from
old & costly repair habits and enjoying long lasting quiet equipment, lower downtime, and lowest ownership costs when upgrading to Arimitsu
Pumps for their new or existing wash equipment!
Please send considerations for Innovations to: katec@sscwn.com. Final entries are included and edited/formatted
at the discretion of the publisher.
66
JANUARY 2014
SUPERSAT
SUPERSAT
Detergent
CCustom
USTOM D
ETERGENTSystems
SYSTEMS
67
GREEN CLEAN
AUTO
WASH
in Virginia Beach
SSCWN spies were out and about
on a sunny afternoon this past
December to shoot these images of
Green Clean Auto Washes in action.
At a later date, well manage to
capture co-owner Sean Everett for a
sit down interview to learn all about
his secrets to success, but for now
lets enjoy this tour in pictures!
68
JANUARY 2014
CONTACT YOUR
DISTRIBUTOR
TODAY!
WWW.DIXMOR.COM
1-888-234-9667 FOR A DISTRIBUTOR IN YOUR AREA.
JANUARY 2014
69
GREEN CLEAN
AUTO WASH
in Virginia Beach
70
JANUARY 2014
To learn more about Green Clean, please visit their website, www.greencleanautowash.com. And if you'd like to invite SSCWN to tour your wash, please
e-mail Kate Carr, katec@sscwn.com.
action_half_page_ad.indd 1
12/4/13 2:25 PM
JANUARY 2014
71
IBA
to
IBE:
Is a conversion right for your site?
If you have the right market and location, todays in-bay express and mini tunnel
systems offer a way to multiply volumes and lower operational costs.
After nine years of successful operation, Robert
Greene, owner of Carwash Express, Inc., a chain of
10 washes throughout southeast Georgia, learned
a brand new express exterior tunnel was about to
open less than a quarter mile from his 3/2 selfserve/IBA site in Kingsland, GA. From past experience, he expected the express wash would result
in a 35-45 percent loss in volumes and profits from
his touchfree IBAs.
Wanting to avoid the worst of it, Greene took a
leap of faith. In December 2012, he began the sixweek process of converting his two IBAs into a 37foot in-bay express conveyor.
We decided that to keep up with the industry
movement we had to move to friction and in order
to process more cars we decided to go conveyorized
rather than in-bay. We just wanted to be able to compete in the marketplace and move along with what
the industry was doing, Greene explained.
Starting the process towards higher profits
The first step in the conversion process is evaluating your marketplace, your customer, and your
competition, Greene explained. In his particular situation, Greene knew he had enough volume to keep
two IBAs busy and still attract an express exterior
competitor. Thanks to over 15 years of operational
experience, Greene was also confident his customers
AFTER
BEFORE
EQUIPMENT
35-foot in-bay
express conveyor
with wheel blasters
Touchfree IBA
AVERAGE
TICKET
$10
$7
72
JANUARY 2014
Greene not only orchestrated the IBA to IBE conversion over a period of six weeks in late 2011/early
2012, he also executed an electrical conversion at
the site from a 230 three-phase to 460 three-phase
in order to elongate performance on his tunnel components and motors.
We used to run $1,500 a month in an electrical
bill, and now its around $1,000, Greene said. The
wash was without power for about 36 hours and
Greene had to coordinate his efforts with the conversion process.
It wasnt very involved once I had the people lined
up and ready to do it all at the same time, Greene
recalled. He used his day without power to paint and
clean the facility to brighten its appearance ahead of
the grand re-opening.
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JANUARY 2014
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LED, Follow, or
IBA to IBE
Vacuum light
completed.
77
Darwin at the
Carwash
If youre like me, one of your favorite sections of any issue of SSCWN was reading through
some of the dumb criminal reports. Well, for your reading pleasure, here are some of the
most asinine antics and unusual events to be reported in the carwash bays last year
Now this really sucks: Two burglars in Salt
Lake City used their personal shop vacuum (powered by an inverter in their SUV) to suck coins out
of a stand-alone vacuum cleaner at a carwash here.
Luckily, a passing cop spotted the men, who
probably made no more than $30 in their 12 minutes of work. And fittingly enough, their idiotic
attempt to be discrete is what did them in: These
enterprising morons used black electrical tape to
change a D to a B on their license plate, thus
attracting the watchful cops attention.
They were promptly arrested and charged with
suspicion of robbery.
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Payment information:
Send order form and check to: P.O. Box 91836, Long Beach, CA 90809
Call toll free at 888-881-5861 or email us at sscwn@pfsmag.com.
78
JANUARY 2014
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was
just taking this
vacuum cleaner
unit to have it repaired. Thats the
excuse a recently fired
carwash worker gave to police who showed up after a call
about suspicious activity. Seems the
disgruntled employee was caught red-handed with
broken pieces of concrete around the scene and
the vacuum cleaner in his hands.
And what landed the thief his pink slip in the
first place? Stealing from the business, naturally.
He was charged with vandalism, safe cracking,
tampering with a coin machine, possession of
criminal tools and possession of drugs after the
cops conducted a search on his person. Go big or
go home, I guess!
A drunk man who hit a gas station carwash with his vehicle must have been feeling
particularly bold, because he decided to go inside
the store to demand a refund after the incident,
according to a Virginian newspaper. Employees
called it in, but not before the man got back in his
vehicle to drive away. Police managed to pull him
{continued }
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JANUARY 2014
79
TIPS N TRICKS
from ACF
PEI: Our trash cans are built into our Vac Isles. We
use a cut down 55 gallon drum as a liner and place
a 35 gallon Brute or Rubbermaid trash can inside.
You can save some money by not using trash bags,
but if you use the 3 mil 42 gallon trash bags it makes
dealing with the trash really simple. They will hold
the weight of a car battery and if they get water in
the bottom you can use a knife to make a few slits
and let the water out, without the bag coming apart.
80
JANUARY 2014
trash cans in 55-gal. drums that are set into the concrete islands. I dont use trash bags, I just dump them
straight into the dumpster and wash out a couple of
the dirtiest cans every day. They last ten years if no
one is dragging them around to dump them.
JM MUSTANG: Years ago I posted a yellow sandwich sign (2 x 4) between bays 1 & 2 stating that
ALL mudders must use bays 1 & 2 only.
For several weeks we made sure to inform all of
them that came in and told them to clean those bays
so the next mudder could use it.
TIPS N TRICKS
We explained that due to customer complaints we
had to come up with this plan to try and keep everybody happy.
If the mudders didnt comply we would close
down and turn of all the electric to all the bays at
8:00 pm.
I was amazed that nearly all of them complied.
Many of them thanked me for having bays for them
and even told me that when they were in the wash
and saw a mudder go into another bay they would go
over and tell them to move to bay 1 or 2.
It isnt 100% but it is A LOT better than it used
to be.
jason_tipton: Was wondering if anyone had experience or advice on remote monitoring self serve
equipment. Something that can monitor money into
self serve bays and into changer and so forth. The
more things it can monitor that I can verify by pc or
phone the better. A system that I can see what has
happened with out being on site.
Darwin
at the
Carwash
... CONTINUED ...
over just before he entered the highway. The man
fessed up to taking some prescription medication
at 10 a.m., just shortly before he had his first two
shots of vodka at a nearby bar by 11 a.m. He was
charged with 4th-degree DWI.
See no evil, be charged with no evil? Not
quite. A man in Hayfield, MN, stole two security
cameras from a local carwash, but the entire incident remained recorded on surveillance footage
and police were able to track the license plate and
later apprehended the suspect. A search of the
mans home not only turned up the two weatherproof night vision security cameras, but also a
straw pipe that tested positive for meth.
Last but not least, a little tidbit for those
of you who consider stupidity to be a crime. A
lawmaker in Utah is attempting to legislate the
carwash industry after he used his credit card at a
self-serve wash and forgot to push the stop button
before leaving, resulting in a $50 charge.
State Rep. Eric Hutchings said he was unable to
reach the owner of the carwash and was not able
to successfully dispute the charge with his credit-card company either. (Most likely because you
cant fix stupid.)
Or, as Hutchings himself explained to a local paper, [The credit card company] said, Well did you
receive the service? I said, Well kind of, but not
all $50 worth. Well, were there any instructions?
Thats where they get off on the technicality because
it says when you are finished, push the button, he
said. My guess if it happened to me, it has happened
to thousands of people. Its just a sneaky-bugger way
of getting people on a technicality.
Yes. A sneaky-bugger way of posting a sign which
gives clear instructions on how to use the equipment for anyone who wishes to purchase the service offered. My goodness, sir, youve got me there.
But instead of accepting his lumps and walking
away with a lesson learned, Hutchings decided to
propose a bill which would require car washes either to have credit card readers automatically turn
off when washer wands and similar equipment
are switched off, or set a reasonable maximum
which he is still working on for time or amounts
charged, the article reported.
To really drive the point home on this moron,
Hutchings told the newspaper he doubts his proposed bill will be met with much debate. I mean
good grief, what are you going to say? Its our
American right to rip people off if they are stupid? he told the newspaper.
Well, sir. If the shoe fits...
JANUARY 2014
81
SECWA
ROAD SHOW
NOTE FROM PUBLISHER JACKSON VAHALY:
LEAD MODERATORS:
Dale Reynolds Carolina Pride Carwash Systems
Marcus Kittrell Marc-1 Car Wash
Brad Ray Coastal Car Wash
SSCWN bugged the panel discussion and the following is what we got:
DALE: Can I get a show of hands in here of how
many operators in here have self serve bays? Good thats a nice turnout. You know its an amazing business, the carwash industry. Im dating myself a little,
but I got involved in carwashing when I was 8 years
old when my dad started out in self serve carwashes.
That was 45 years ago. And its changed a lot.
In carwashing back then, we were really excited
when we got something besides soap, wax and rinse
in the carwash. And for many years, the self serve
business was the growing business segment of the
carwash industry. Lo and behold, things changed
a little bit; well, the full serve market was doing its
thing, but in came the in-bay automatics in the last
15-20 years, and that really changed things. And also
the self serve business changed in that we started
adding additional services. Back in the 70s we started adding tire cleaner and pre-soak, foam brushes
were added, and most of the carwashes out there havent grown much beyond that since then. Ive seen
a lot of growth in other areas and other models in
the carwash business such as in-bay automatics. And
you know every business changes in some form or
fashion whether we change with it and we promote
the change or somebody else changes it for us.
But the biggest thing here is how do we change
and continue to grow a viable business? And a lot of
people say self serve is not viable anymore. One thing
I tell people is that when you build a new house today you probably put a dishwasher in the house, but
you still put that sink right there next to it because
there are still some things youre going to have to
82
JANUARY 2014
JANUARY 2014
83
JANUARY 2014
adding a dryer to the bay or adding credit card acceptance -- youve got to be able to do business and
offer the services that theyre looking for. If you dont
have it in your self serve bay, maybe theyve got to
go to your automatic bay to get it. So youre driving
that customer to that bay. Its also convenience. Are
we making it easy and convenient for that customer
to do business with us, whether its a bill acceptor in
the bay or easy to get other services? How many of
you have a self serve automatic combination? How
many of you wash your own car in the self serve bay?
Everybodys going through the automatic. Everybodys trying to find a convenient way, but again,
why arent you using the self serve bay? Is it because
youre not cleaning as well as you want to? Im just
giving you some food for thought. If you put as
much effort into your self serve bay as you do your
automatics it would perform better in many cases.
MARCUS: I agree with that 100%. We have people
that pass other self serve carwashes to come to ours
because we heat the water and we heat the soap. I
think thats very important. Like Dales talked about
- being able to wash the car. We change our membranes and make sure we have spot-free rinse. We
have the heated pre-soaks. That customer expects a
certain result when they go into your carwash.
Its easy to give up on the self serve business. The
hard thing, like Dale talked about, is to spend some
time. And sometimes you might not think you see
the return on it. You have to decide if youre going
to be in the self serve business how to separate yourself from any and all other competition whether it
be self serve or tunnels. We were fortunate, we were
the competition of our own self serve, so we were
able to dictate what we did. But the customer that
comes into our self serve expects things to work and
so my advice is to control inside your curbs. Spend
the money and try to get the return that you need
and expect out of your self serve.
I gave up on my self serve for about 7 years. The
funny story is that after I fixed it up, the mayor of
the city called me up and said, Marcus, I forgot you
owned that carwash, and I said, I did, too, for the
longest time. For probably 5-6 years it was a necessary evil to ever go by it. But like I said, we gated it
and simplified it so we could take charge cards and
about 45% of our business is debit/credit cards now
through this gated process. So its worked for us.
BRAD: Dale talked about adding extra services and
I dont know how many of you with self serve are
taking credit cards, but its become reasonable to add
to your locations. I was reading an article about, what
85
44% of Self
er
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t
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C
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Limited quantities are available call 1-866-764-7035 now to receive your free kit.
Van Brook of Lexington has been a trusted and reliable partner to car washes
since 1965. We pioneered the use of tokens in the car wash industry.
Were the experts at helping car wash owners add tokens to their mix.
www.vanbrooktokens.com info@vanbrooktokens.com
phone: toll free 866-764-7035 859-781-7100 fax 859-781-7108
86
JANUARY 2014
Association
Calendar of Events
CALENDAR
FEBRUARY 23-24: SCWA Convention & Expo, Presented by Southwest Car Wash Association,
Arlington, TX, www.swcarwash.org.
MARCH 30-APRIL 2: The Car Wash Show, Presented by International Carwash Association,
Chicago, www.carwash.org.
APRIL 27-28: SECWA Road Show, Presented by Southeastern Carwash Association,
RIchmond, VA, www.secwa.org
APRIL 29-30: HCA Product Show, Presented by Heartland Carwash Association, Altoona, IA,
www.heartlandcarwash.org.
MAY 5-7: MCA Show & Expo, Presented by Midwest Carwash Association, Sterling Heights,
MI, www.midwestcarwash.com.
JULY 20-22: SECWA Trade Show and Expo, Presented by Southeastern Carwash Association,
Orlando, www.secwa.org.
SEPTEMBER 15-17: Northeast Regional Carwash Convention, Presented by CWONJ, New
England, New York, Connecticut, Mid-Atlantic, Atlantic City, www.nrccshow.com.
SEPTEMBER 24-25: Wash Different Workshop, Presented by International Carwash
Association, Rosemont, IL, www.carwash.org.
OCTOBER 29-30: Western Car Wash Show, Presented by Western Carwash Association, Las
Vegas, www.wcwa.org.
car properly in that facility then thats our role. We
should be educating them to the process and theyll
deliver the time and thats what were looking for.
DALE: Thats one of the policies at my carwashes
is that if somebody pulls into the wash bay and they
have a new license tag or a temporary tag on the car
cause they just bought it we give them a free car-
wash. We want to train them on how to use the carwash properly. I tell them washing with a rag is one
of the worst things you can do to the finish because
youre holding that dirt flat down to the surface with
no water or anything washing it out, whereas with a
foam brush youve got foam coming out. If you cook
a casserole you dont just throw it in the dishwasher,
you fill it up in the sink and let it soak. Thats the
2014 Convention
& Car wash eXPo
THE GAME
IS CHANGING
INFORMATION STRATEGY SOLUTIONS
JANUARY
2014
AM
11/14/13
11:05
87
88
JANUARY 2014
age as they used to. Ten years ago, 85% of 18-yearolds had their drivers license, and today its only
73%. The article said a lot of that has to do with social media people are not having to travel to go see
each other not having to go out to see the world
anymore as theyve got their world at their fingertips.
Now when I was a kid and turned 16, I couldnt wait
to get out of the house. Thats the only way you got
to see anything. Now its different. Neither one of
my sons were really excited about getting their drivers license. So our market has changed, especially
the self serve arena was where the kids first went to
wash their cars. I was talking to a friend about how
you used to spend all Saturday afternoon washing
you car, rub in the hand wax When was the last
time you saw somebody wax their car? Were selling
all these other options in the bays.
So our market is changing with the youth. The biggest thing is being able to educate them to the value of taking care of your car. You know in recessions
we saw in years past typically car washing went up
because people were holding onto their cars longer
and they were taking better care of them, but this is
the only one where in many cases car washing went
down. We had a huge increase in the price of gasoline. Then there are other markets that have grown
{continued }
888.723.4858
hamiltonmfg.com
HAMILTON TRANSACTION KIOSK
ADVANCED TECHNOLOGY.
RUGGED CONSTRUCTION.
JANUARY 2014
89
Sign,
Sign,
Everywhere a Sign
Another SSCWN tradition were proud to continue: Re-printing useful material for new subscribers
and any of those less-than-perfectly-loyal readers
who were neglectful in maintaining their stacks of
magazines from the 1970s on. (Cmon! Get with
Got something
better?
Let us know!
Come on in the
waters fine.
E-mail katec@sscwn.com and see your cleverness heralded in our pages in an upcoming issue.
Your dirt
is our
business.
Satisfaction guaranteed
or your dirt back.
Take a bite
out of grime.
tap into our online archives on the autocareforum.com site and encouarge readers to rediscover some oldies but goodies, starting with our
most popular slogans for your carwash reader/
message board sign.
JMMUSTANG:
Audiosnow46:
PackerSCW:
JANUARY 2014
90
JANUARY 2014
91