Professional Documents
Culture Documents
To know the charges various banks are charging for their services.
Its Comparison with different competitor bank so that it can have a rough idea of
its position in the market.
To know the methods of banking.
To know the banking and financial terms used in day-to-day life and which plays
an important role in our life.
For Bank: -
The study is useful to HDFC Bank because with the use of the report it can compare
itself with other banks and also do some modifications in its services and charges so as to
compete with the competitors in both short as well as long run.
For Student: The study is useful for student as he gains knowledge about various services of bank,
the working of the bank and also about the competitors of the bank, which plays an
important role in the marketing and implementation of the strategy.
CHAPTER II
INTRODUCTION
INTRODUCTION
The Housing Development Finance Corporation Limited (HDFC) was amongst the
first to receive an in-principle approval from the Reserve Bank of India (RBI) to set up
a bank in the private sector, as part of the RBIs liberalization of the Indian Banking
Industry in 1994. The bank was incorporated in August 1994, in the name of HDFC
Bank Limited, with its registered office in Mumbai, India. HDFC Bank commenced as a
scheduled Commercial Bank in January 1995.
Promoter
HDFC Bank is Indias premier housing finance company and enjoys an impeccable track
record in India as well as in international markets. Since its inception in 1977, the
Corporation has maintained a consistent and healthy growth in its operations to remain a
market leader in mortgages. Its outstanding loan portfolio covers well over a million
dwelling units. HDFC has developed significant expertise in retail mortgage loans to
different market segments and also has a large corporate client base for its housing
related credit facilities. With its experience in the financial markets, a strong market
reputation, large shareholder base and unique consumer franchise, HDFC was ideally
positioned bank in the Indian environment.
Business Focus
HDFC Banks mission is to be a world class Indian Bank. The banks aim is to build
sound customer franchises across distinct businesses so as to be the preferred provider of
banking services in the segment that the Bank operates in and to achieve healthy growth
in profitability, consistent with the banks risk appetite.
Capital Structure
The authorized capital of HDFC Bank is Rs.450crore (Rs.45 Billion). The paid up capital
is Rs.282crore (Rs.28.2 Billion). The HDFC group holds 24.4% of the banks equity
while about 13.2% of the equity is held by the depository in respect of the banks issue of
American Depository shares (ADS/ADR Issue). The Indian Private Equity Fund,
Mauritius (IPEF) and Indocean Financial Holding Ltd, Mauritius (IFHL), both fund
advised by J. P. Morgan Partner, formerly Chase Capital Partners, together hold about
5.5% of the banks equity.
Distribution Network
HDFC Bank is headquartered in Mumbai. The Bank at present has an enviable network
of over branches spread over cities across the country. All branches are linked on an
online real-time basis. Customers in 80 locations are also serviced through Phone
Banking. The Banks expansion plans take into account the need to have presence in all
major industrial and commercial centers where its corporate customer are located as well
as the need to build a strong retail customer base for both deposits and loan products.
Management
Mr..Jagdish Kapoor took over as the banks Chairman in July 2001. Prior to this
Mr..Kapoor was the Deputy Governor of the Reserve Bank of India.
The Managing Director, Mr.Aditya Puri has been a professional banker for over 25 years
and before joining HDFC Bank in 1994 was heading Citibanks operations in Malaysia.
The Banks board of Director is composed of eminent individual with a wealth of
experience in public policy, administration, industry and commercial banking. Senior
executives representing HDFC are also on the Board.
Technology
HDFC Bank operates in a highly automated environment in term of information
technology and communication systems. All the banks branches have connectivity,
which enables the bank to offer speedy funds transfer facilities to its customers. Multibranch access is also provided to retail customers through the branch network and
Automated Teller Machines (ATMs).
Business Profile
HDFC bank caters to a wide range of banking services covering commercial and
investment banking on the wholesale side and transactional branch banking on the retail
side. The bank has three key business areas: -
A) Wholesale Banking Services:The banks target market is primarily large. It covers blue-chips manufacturing
companies in the Indian corporate sector and to a lesser extent, emerging mid-sized
corporate. For these corporate, the bank provides a wide range of commercial and
transactional banking services, included working capital finance, trade services,
transactional services, cash management, etc.
B) Retail Banking Services:The objective of the Retail Bank is to provide its target market customers a full range of
financial products and banking services, giving the customer a one step window for all
his/her banking requirements. The products are backed by world-class services and
delivered to the customers through the growing branch network, as well as, through
alternative delivery channels like ATMs, Phone Banking, Net Banking and Mobile
Banking.
C) Treasury Operations:Within this business, the bank has three main product areas
With the liberalization of the financial market in India, corporate need more sophisticated
risk management information, advice and product structure.
Rating
HDFC Bank has its deposit programs rated by two rating agencies
10
In its issue dated October 27th, 2003, Forbes Global magazine has named HDFC
Bank as one of the "Best under a Billion, 200 Best Small Companies for 2003". These
200 successful companies outside the US were selected from some 19,000 companies
from Asia & Europe with annual sales below US$1 billion, based on profitability,
earnings and sales growth. Forbes Global also talked to fund managers, analysts and
industry watchers to spot these 200 best companies with brief operating histories but
promising futures.
11
HDFC Bank, one of Indias leading private sector banks, has been named the Best
Bank in India for the year 2003 in a survey conducted by KPMG and leading business
magazine, Business Today.
12
CHAPTER- III
RESEARCH
METHODOLOGIES
13
Research Methodology
TARGET MARKET
PRODUCT/SERVICES
PRICE
DISTRIBUTION
PROMOTION
14
Marketing research is the function which likes the consumers, customers & public
the marketer through information which is used to identify & define marketing
opportunities & problems, generate, refine & evaluate marketing action; monitor
marketing performances & improve understanding of marketing as a process.
According to American Marketing Association, Marketing research is the
systematic, gathering, recording, and analyzing of data about problems related to the
marketing of goods and services. Marketing research specifies the information
required to address these issues, designs & the method of collecting information. It
manages & implements the data collecting process, analyses the results &
communicates the findings & their implications.
Exploratory Research
Conclusive Research
15
EXPLORATORY RESEARCH:
It seeks to discover new relationships. All marketing research projects start with it.
This is a preliminary phase & is absolutely essential in order to obtain a proper
definition of problems at hand. The major emphasis is on the discovery of ideas &
insight.
Exploratory research looks for hypothesis in well-established fields of study.
Hypothesis usually comes from ideas developed in previous researches or are delivered
from theory. Hypothesis is tentative answer to the question that serves as guide for
most of the research projects.
It is sub-divided as: a) Search for secondary data
b) Survey
16
Survey:
All those who have any association with the efforts to market the products in question
are potential sources of information in a MR project. Such individuals may include
anybody related anyhow to the topic.
Individual interviews may be in-depth interview or projective techniques by which
respondents are asked to project themselves into a particular situation, group interviews
have come to be called focused group interviews.
17
CASE STUDY:
This method has long been considered Soft. The case method has received more
attention. Indeed the case method might be considered one variation of the survey of
individuals with ideas. It involves the comprehensive study of one or a few specific
situation and lends itself particularly to the study of complex situation in which the
inter-relation of several individuals is important.
The emphasis is on obtaining a complete description and understanding of the
relationship among factors in each instance regardless of the number involved.
18
CONCLUSIVE RESEARCH:
Conclusive research provides information that helps the executive so that he can
make a rational decision. This study has done well while attempting to arrive at a more
clear description of an apparent problem.
Conclusive research study is classified as:
a) Descriptive study
b) Experimental study
Descriptive Study:
Descriptive study, as the name implies, is designed to describe something. The
characteristics of users of a given products and the degree to with the product is used
varies with income, age, sex or other characteristic or the number of person who sees a
specific television commercials, etc. A majority of marketing research studies is of this
type.
To be of maximum value, a descriptive must collect the data for a definite purpose.
Definite data are commonly used as a direct basis for marketing decisions after analysis
of data. The investigator attempts to predict the result of certain actions, they may
predict that concentration of advertising on upper income people will increase sales
volume.
19
2. STATISTICAL METHOD:
The statistical method is the most widely used in marketing research. This
method involves the study of a few factors in a large number of cases. As more
cases are involved the statistical method must use different methods of analysis,
methods designed for mass data, to identify cases and focuses instead on classes
average percentage measures of dispersion and more sophisticated statistical
procedures.
20
Experimental Study
Experiments are much more effective than descriptive techniques in establishing cause
and effective relationships. The collection of data in an experiment is organized in such
a way as to permit relatively unambiguous interpretation. Design of experiments tends
itself more readily to rational analysis and provides an ideal against which other
research designs can be compared. There could be laboratory and field experiment.
In laboratory experiments, test subject, usually consumers are brought to a particular
place and then they are examined while in field experiments variables are taken in the
field.
1.
QUESTIONNAIRE METHOD:
The greatest advantage of the questionnaire method is its versatility. Almost
every problem in marketing research can be studied only by questioning.
Questioning is usually faster and cheaper than observation. As a result, less time
is typically wasted in questionnaire study.
21
structured interviews of this type introduced gives more reliable results. The purpose of
the question is clear and thus undisguised. It is simple to administer and easy to
tabulate and analyze. This questionnaire has also got the provision for alternative
response that helps in making the questions clear.
2.
own attitudes and motivations. To overcome this, disguised methods have been
developed.
4.
Structured-Disguised Questionnaire:
These are the least used in the marketing research. They emerge as an attempt
to secure the advantage of disguise in revealing the sub-conscious and hidden motives
and attitudes along with the advantage in coding and tabulation common to structured
disguised approach which typically rests on propositions regarding the role of attitude
in persons typical psychological make-up.
22
2.
OBSERVATION METHODS:
Observation study can broadly be classified in five bases:
UNIVERSE:
The universe is the entire group of items researchers wishes to study and which
SAMPLING:
According to a famous statistician YULE the objective of sampling is to get
(b)
Non-Probability Sampling.
23
(1.)Probability Sampling
(a) Simple random sampling
(b)Systematic sampling
Stratified sampling
(d) Area sampling
(2.)Non-Probability Sampling
(a) Convenience sampling
(b) Quota sampling
(c) Judgment sampling
d) Panel sampling
SAMPLING UNIT:
Sampling unit contains the particular units being studied and which generally
reflects the desired response that is most of the traits that the universe has.
SAMPLING PROCESS:
Two general classes of methods exist for selecting samples. These are probability
method and non-probability methods.
24
A preliminary study of the mothers using baby soaps was done by this method of
research. For this purpose structured and non-structured questionnaire was prepared
and administered to various customers in different market segments and income
groups. It includes;
1.
2.
Personal Interview.
25
Questionnaire:
It is the combination of a number of questions, which are of two types such as
Open-ended: In it the respondent gives answers in descriptive way.
Close ended: In it the respondent gives answers in Yes or No types.
I have used Questionnaire as a data collection tool.
Past records,
Files,
Internet,
Sample size:
Sample size refers to the number of item to be selected from the universe to constitute a
sample algebraically, let the population size be N,
Sample size is n (n<N). Web portals of the Company.
Sample size:100
26
Discounts on Loans
We enjoy the benefits of preferential rates on our loan products, namely Loans
Against Shares, New Car Loans and Used Car Loans, Consumer Loans and Personal
Loans.
*All loans at the sole discretion of HDFC Bank.
Personalized chequebook:
To provide we added security, our Savings Account cheque book comes with our
name printed on it, at no extra cost. In the case of joint accounts, both account holders'
names will be printed on the chequebook.
27
28
the
Savings
Freedom
Account
Account
for
the
from
HDFC
mobile
phone
Bank,
the
generation.
Access our account anytime from anywhere without having to visit the bank from ATMs,
Internet,
Phone
or
even
our
Mobile.
Banking through SMS or WAP, we can avail of all these facilities absolutely FREE.
> Zero balance account
>Free International Debit Card
>Free Inter-city/Inter-branch banking
29
Cash withdrawal
Cash deposit
Cheque deposit
Kids Account
>Free Fund Transfers
>Cash delivery to our office
This service is currently available in Mumbai, Delhi, Chennai, Hyderabad,
Bangalore, Pune & Ahmedabad.
>Cheque Pick-up *
A drop box will be installed at the company premises and the cheques will be picked up
at designated intervals.
This service is currently available in Mumbai, Delhi, Chennai, Hyderabad, Bangalore,
Pune & Ahmedabad
>Overdraft Facility
>Discounts on Loans
>Personalized cheque books
30
We can opt for systematic investments in mutual funds to plan for our kid's future.
For children of age 7 years and above, an ATM/International Debit Card will be
issued in the child's name with our permission, of course. The amount your child
is able to withdraw or spend on the ATM/International Debit Card is Rs. 2,500 per
day (Rs. 1500 at ATMs, Rs. 1000 at merchant locations).
Free Net Banking for us to monitor our and our kid's account.
Free transfer of funds between our HDFC Bank Savings Account and Kid's
Advantage Account.
Salary Account
31
When our company opts for the HDFC Bank Corporate Salary Account programmed, we
get more than just a Savings Account. We get a superior banking experience plus a host
of value-added services. An e-Age banking account that is accessible 24 hours a day, 7
days of the week, and 52 weeks of the year. Through free Net Banking, Mobile Banking,
Phone Banking facilities, wide network of ATMs and branches across the country.
We and our colleagues get the convenience of having our salaries credited directly, a free
International Debit Card, Overdraft facility, plus free Demand Drafts* and preferential
interest
rates
on
32
Personal
Loans.
33
International Debit Card: Its like an ATM card we can shop with!
International Usage : Account Debited in Indian Rupees
Widespread domestic and international validity
Merchant Locations
Cash withdrawal at select Canara Bank and Bank of India branches (for Visa
Electron Program only)
Worldwide Assistance
34
Transaction Fees
Transaction
Domestic Visa/ Plus ATMs
Cash Withdrawal
Balance Inquiry
Rs.55/-
Rs. 15/-**
Rs. 110/-
Rs. 15/-**
Rs. 100/-
NA
and
Cirrus ATMs
International Visa/ Plus ATMs and
Cirrus ATMs
Select Canara Bank and Bank of
India locations *
Charges
Cancellation of Emergency
Disbursement request
Miscellaneous
enquiries
customer
Cash USD 50
services USD 5 per
35
Services Offered
Charges
USD 95
Miscellaneous
36
Free Talk time: Rs.100 on registration and Rs. 50 on first usage within 31
days of issuance of Debit card at Merchant outlets.
Loyalty Points: For every Rs. 100 spent on Debit Card, 1 loyalty point; an
additional loyalty point on payment at Escotel outlets through Debit Card,
Redemption of loyalty points against talk time.
Personal Accident Insurance: For Rs. 2 Lakhs per card from the following
month from the first usage of Debit card at Merchant outlets.
37
Activation fee for New Escotel Connection waived (Worth Rs. 532/-)
Free National roaming rental for life (Worth Rs.100/- per month) &
Choice of Mobile number
Free Standing Instruction facility on HDFC Bank account for Escotel bill
payment
38
Transaction Fees
There is no charge for using the card at a Merchant location (However, at Petrol
Pumps and Railway stations transaction charges are levied as per Industry
practice)
Transaction
Cash Withdrawal
Domestic Visa/ Plus ATMs
Rs.55/International Visa/ Plus ATMs
Rs.110/Select Canara Bank and Bank of India
Rs.100/locations *
39
Balance Enquiry
Rs. 15/Rs. 15/NA
Charges
USD 35 per card
USD 175 per disbursement + USD 25 per
Cancellation
of
Emergency
Cash
USD 50
Disbursement request
Miscellaneous customer services enquiries USD 5 per call
PRODUCT RANGE
(Saving, Fixed deposits, Current and saving Account, Demat Accounts e.t.c)
40
Apart from the usual facilities, you get a free ATM Card, Inter branch banking, Net
Banking, Bill Pay, Phone banking, Debit Card and Mobile Banking, among others.
Sweep-In Account
A fixed deposit liked to your saving Account. So, even if youre saving Account runs a bit
short, you can issue a cheque (or use your ATM Card). The money is automatically swept
in form your fixed deposit into your Savings Account.
charge, between the four metros. Get cash delivery/ pickup unto Rs. 25,000/-, home
delivery of demand Draft, at- per cheque, outstation cheque clearance facility, etc.
Demat Account
Conduct hassle free transaction on your shares. You can also access your Demat
Account on the Internet.
Personal Loans
Take a loan of up to Rs. 3 Lakh for a wedding, education, purchase of a computer or an
exciting holiday.
42
Finance up to 90% of the cost of a car, new or used! And the loans come to you with easy
documentation and speedy processing at attractive interest rates.
Demat Account
Protect your share from damage, loss and theft, by maintaining your shares in electronic
from. You can also access your Demat Account in the internet.
Current Account
Get a personalized cheque book, monthly account statement; inter branch banking and
much more.
43
Mutual Funds
A part from a wide choice of mutual funds to suits your individual needs, you benefits
from expert advice on choosing the right finds based on in-depth market analysis.
NRI Services
A comprehensive range, backed by unmatched features and world-class services, ensures
NRIs all the banking support they need.
Forex Facilities
Avail of foreign currency, travelers cheques, foreign exchange demand draft, to meet your
travel needs.
Insurance
HDFC bank now brings you Life insurance and Pension Solution like Risk Cover
Scheme, Childrens Plan and Personal Plan from HDFC Standard Life Insurance Co.Ltd.
44
Net Banking
Access your bank account from anywhere in the world, at anytime, at your own
convenience. You can also view your Demat Account through Net Banking.
45
Mobile Banking
Access your Bank Account on your Mobile Phone screen at no airtime cost. Use SMS
technology to conduct your banking transactions from your cell phone
.
Bill Pay
Pay your telephone, electricity and mobile phone bill through our ATMs, Internet, Phone
or Mobile Phone. No more standing in long queues or writing cheques.
46
with
business
associates.
The HDFC Bank Current Account gives us access to a large network of branches across
India. They also give us 4 direct access channels to our account - the phone, mobile,
Internet and through the ATM. So we can do our banking at our convenience, not our
banks.
The Advantages
ATM
Phone Banking
Enjoy FREE 24-hour Phone Banking to check our balance, find out the status of
our
cheque
or
even
Net Banking
Mobile Banking
Sweep-In Account
47
stop
cheque
Our funds will be transferred at Rs.1.50/- per Rs.1000/-. The minimum charge is Rs.
50/-. We can also deposit or withdraw cash for an additional charge of Rs. 2.50/- per Rs.
1000/- (on full amount, if amount is more than Rs. 50,000) at branches other than the
branch where you have opened our account.
Acceptance of cash at the home branch is as per branch's discretion Utilise a safe
deposit locker (available in select cities and branches) for your valuables and
important
documents.
FREE Personalised cheque book of 50 leaves for enhanced security. Rs. 2/- per
leaf is charged for subsequent cheque books.
For banking services that complement your business, open a Regular Current
Account with HDFC Bank right away.
Fees
All we need is to maintain an average balance of Rs.10,000/- per quarter. (Nonmaintenance of this balance entails a nominal charge of Rs. 750/-)
48
49
Phone Banking
Monthly Statement
Anywhere Banking
Rs.10,000
Min QAB
Regular
Category
Net Banking
HDFC BANK
Particulars
Rs.10,000
Standard
ICICI BANK
Rs.10,000
Normal
UTI BANK
Rs.10,000
Basic
IDBI BANK
50
Rs.10,000
Rs.10,000
Standard
Regular
ICICI Bank
HDFC Bank
Rs.500 p.q.
Rs.10,000
Normal
UTI Bank
Rs.900
Rs.10,000
Basic
IDBI Bank
51
Normal
Standard
Basic
IDBI Bank
---
UTI Bank
ICICI Bank
Non Maintenance
Charges
Min QAB
Category
Particular
52
UTI Bank
Normal
Free
At no extra cost
Courier charges
Free
ICICI Bank
Standard
Free
At no extra cost*
Free
Courier charges
At no extra cost
Free
Basic
IDBI Bank
Regular
Category
Delivery
Pick Up
HDFC Bank
Particulars
53
Free*
Rs.50
At no extra cost*
Free*
Regular
HDFC Bank
Fax-a-statement
PHONE BANKING
Category
Particulars
s quarter, will be charged Rs.25 for each transaction done through a phone banker instead of using the Automated interactive Voice Response System.
54
---
---
---
Rs.100 transaction
Basic
---
---
Stop Payment
Charges
---
Free
STANDING INSTRUCTIONS:
---
--- Free
50 Cheque leaves
Additional cheque
Rs.1.50Free
per leaf
perleaves
year FreeRs.500
perper
quarter
Local ChargesRs.1000
50 Cheque
Rs.2
leaf [first
additional Cheque
cheque book free]
leaves Rs.2
per
leaf
Free*
Free
Rs.50 per statement
FreeNormal
Free
Standard
Free*
Regular
Category
UTI BANK
IDBI BANK IDBI BANK
UTI BANK
ICICIICICI
BANK
BANK
ACCOUNT
STATEMENT:
CHEQUE
BOOK CHARGES
BANKBANK
Particulars HDFCHDFC
55
Duplicate statement
Weekly
Monthly
Particulars
* Account which maintains AQB LESS THANRs.5000 in the previous quarter will be charged Rs.25 each for the next 3 monthly statements.
56
57
Rs.2.5/1000 Mi..Rs.30
IDBI Bank
Rs.1.5/1000Min.
Rs.1/1000
Rs.20 Drawn
Min. Rs.20
on non RBI Drawn
Centerson RBI Centers NA
Rs.1/1000 Min.
Rs.20
UTI Bank
Demand Draft:
58
59
ICICI Bank
60
HDFC Bank
61
62
63
Basic
Normal
NA
IDBI BANK
UTI BANK
PAYMENTS:-
Standard
ICICI BANK
# Rs.50, 000 per transaction for 3rd party cheques. * Third party cash withdrawal is allowed.
Max. Limit Rs.50000 per day free only for self cheques.
And Between Category A&B locations Rs.1 per 1000/min Rs.7 per chequeRs1 per 1000/min 7 per chequeFor payment Between category A Location
64
65
Cash withdrawal at non-base branch Above 50000 pdUpto 50000 pd Rs.1.50 per 1000. min Rs.50
Regular
Category
Cash & Local Cheques
HDFC BANK
Particulars
Our business needs a partner who can manage our finances while we
concentrate on growing our business. Making our funds easily accessible wherever our
business expands.
Introducing
the
HDFC
Bank
Premium
Current
Account
A Current Account with the benefits of accessing our account from a large network of
branches, and through direct access channels - the phone, mobile, Internet and through
the ATM. Enter into a profitable relationship and access all the privileges flowing our
way.
Its Advantages
We can access our account anytime and anywhere, to withdraw cash, deposit
cash, cheques, make balance
requests.
ATM
Get a FREE ATM Card and access your account from the wide network of
ATMs, across the country.
Phone Banking
Net Banking
Mobile Banking
Sweep-In
Attractive
rates
for
inter-city/inter-branch
transactions
of cash at the home branch is as per branch's discretion Utilise a safe deposit
locker (available at select branches) for our valuables and important documents.
Essential Balance
To avail the above facilities, all we need is a minimum average balance of Rs.
25.000/- per quarter, the non-maintenance of which entails a fee of Rs. 600/-
Fees
To avail the above facilities, all we need is a minimum average balance of Rs.
25,000/- per quarter, the non-maintenance of which entails a fee of Rs. 900/-.
67
68
Premium
Rs.25,000
Min QAB
Anywhere Banking
UTI BANK
Rs.25,000
Rs.25,000
Classic AdvantageBusiness
Category
Particulars
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Not Available
Not Available
IDBI BANK
69
Rs.750 p.q.
Rs.25,000
Rs.25,000
Below 25,000 Rs.100 p.q.Below 18,750 Rs.200 p.q.Below 12,500 Rs.350 p.q.
Not Available
Business
Advantage
Classic
NA
Not Available
IDBI Bank
UTI Bank
ICICI Bank
70
---
NA
NA
Delivery
NA
Not Available
Not Available
Business Advantage
Available up to Rs.1lakh
per day Rs.125 per pick up
per day
IDBI Bank
UTI Bank
Non Maintenance
Charges
Min QAB
Category
Particular
Rs.25,000
Premium
HDFC Bank
71
NA
NA
NA
Courier charges
Free
NA
At no extra cost
Free
Not Available
Business Advantage
PHONE BANKING
IDBI Bank
UTI Bank
Premium
Category
Classic
ICICI Bank
Pick Up
HDFC Bank
Particulars
72
Rs.50
Free*
Free
Free*
At no extra cost*
Classic
Premium
At no extra cost*
ICICI Bank
HDFC Bank
Fax-a-statement
Category
Particulars
ccount which have not maintained the required AQB in the previous quarter, will be charged Rs.25 for each transaction done through a phone banker.
73
74
---
---
Free
Free
ICICI BANK
HDFC BANK
NA
NA
NA
NA
IDBI BANK
---
NA
NA
STANDING INSTRUCTIONS:
---
Free
---
Free
UTI BANK
ACCOUNT STATEMENT:
75
Free
Free
NA
Drawn on
Outside Network issued
correspondent from house branch (Any
Banks rs.250 per amt.sub.to daily limits set
Rs.100 or Min
up by correspondent
Rs.40
Bank) Rs.205 per
Rs.1000 Min Rs.30
Free
NA
COLLECTIONS:-
Not Available
Business Advantage
Classic
IDBI BANK
UTI BANK
ICICI BANK
PAYMENTS:-
Duplicate statement
Weekly
Monthly
Particulars
Premium
HDFC BANK
Free
Upto Rs.50,000 per day Rs.1.5/1000 Min Rs.50 Above Rs.50,000 per day Rs.3.5/1000
.1 Lakh Rs.2/1000 or thereof Min. Rs.300Above Rs.5000-10000 Rs.30Above Rs.1000-5000 Rs.25Above Rs.500-1000
Rs.50+charges
Rs.15
as under Upto Rs.500 Rs.10
76
Local Cheques
Cash Deposit
Category
Particulars
The Advantages
FREE Funds Transfer. Huge Savings. We can transfer funds* absolutely FREE
across all locations,
77
Easy cash deposit and withdrawal. We can avail of the service FREE, at home
branch, as per the branch's discretion. At non-home branches, we can withdraw
cash up to 50,000/-, but cannot deposit cash.
FREE Demand Drafts (without any limit) payable at Mumbai, Delhi, Kolkata,
Chennai, Ahmedabad, Bangalore, Bhopal, Chandigarh, Jaipur, Hyderabad,
Nagpur and Trivandrum.
At all other locations in the HDFC Bank network, demand drafts of value up to
Rs. 10 lakhs per day are available FREE. Available free only from Home Branch. In a
quarter 30 such drafts are FREE.
78
Fees:
To avail of the above facilities, all you need is an Average Quarterly Balance
(AQB)
of
Rs.
40,000/-
per
quarter,
non-maintenance of which entails: AQB less than Rs.40,000/-, there is a service charge of
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Rs.50,000
Rs.50,000
Not Available
Premium
Special
UTI BANK
ICICI BANK
IDBI BANK
79
80
50,000
NA
Rs.1200 per
Quarter
Special
Not Available
NA
IDBI Bank
UTI Bank
Anywhere Banking
Doorstep Banking Facility
Phone Banking
Net Banking
Rs.40,000
Trade
Category
Min QAB
HDFC BANK
Particulars
81
Rs.40,000
Min QAB
Trade
Category
Non Maintenance
Charges
HDFC Bank
Particular
Below 50,000 Rs.200 p.q.Below 37,500 Rs.450 p.q.Below 25,000 Rs.650 p.q.
Rs.50,000
Premium
ICICI Bank
82
---
Pick Up
Special
IDBI Bank
NA
NA
---
Delivery
Not Available
UTI Bank
# Only for Account resident in Mumbai, Delhi, Calcutta, Chennai, Pune, Ahmadabad, Hyderabad & Bangalore.
DD & PO Cheque
Cheque/ Document
Premium
Trade
Category
ICICI Bank
HDFC Bank
Particulars
83
At no extra cost*
At no extra cost*
At no extra cost*
At no extra cost*
Free*
Free*
At no extra cost*
Premium
Trade
At no extra cost*
ICICI Bank
HDFC Bank
NA
NA
NA
NA
Not Available
UTI Bank
At no extra cost*
At no extra cost*
At no extra cost*
Free*
PHONE BANKING
Special
IDBI Bank
Fax-a-statement
Category
Particulars
ccount which have not maintained the required AQB in the previous quarter, will be charged Rs.25 for each transaction done through a phone banker.
84
85
Special
N.A.
NA
NA
NA
NA
NA
NA
NA
NA
IDBI BANK
UTI BANK
PAYMENTS:-
Premium
ICICI BANK
86
87
Trade
HDFC BANK
88
On RBI
Drawn
location
on Branch Location:-
Free
DD
Cash withdrawal at
non-base
Local Cheques
Cash withdrawal at
base branch
Category
Particulars
of
inter-city
banking
with
single
account.
From special cheques that get treated at par with local ones in any city where bank
have a branch, to free inter-branch transfers of up to 100 lakhs,priority services have
become the benchmark for banking efficiency. Read on to know the powerful plus points
of the HDFC Bank plus Current Account.
89
The Advantages
Banks cheques are treated at par with local cheques and get cleared within 2 days
instead of 7 for national cheques. They also save nearly 75% of what we would
normally spend on Demand Drafts.
crediting to our account will be done on the 4th working day for Metros and 6th working
days for other HDFC Bank locations, subject to realisation. For non-HDFC Bank
90
locations, it is at a fee of only Rs. 4/- per Rs. 1,000/- plus Rs 25 per cheque as courier
charges
Fees
To avail of the above facilities, all we need is an Average Quarterly Balance (AQB) of
Rs.
1,00,000/-
per
quarter,
91
Rs.100,000
Bronze
IDBI BANK
per quarter.
92
Phone Banking
Monthly Statement
Anywhere Banking
Rs.100,000
Min QAB
Plus
Category
Net Banking
HDFC BANK
Particulars
UTI BANK
Rs.100,000
Rs.100,000
ICICI BANK
93
Bronze
Rs.100,000
Business Classic
Rs.100,000
IDBI Bank
UTI Bank
94
Gold
Rs.100,000
Plus
Rs.100,000
Below 50k Rs.3000Upto 50k Rs.1500 >75k to <100kRs.450 p.q.>50k to 75k Rs.875 p.q.50,000 Rs.1300 p.q.
ICICI Bank
HDFC Bank
95
Bronze
Business Classic
---
---
125/per day pick up/ dayUpto Rs.1 lakh/ day 125/per day pick up/ dayUpto Rs.1 lakh/ day
Delivery
Rs.400 pick up per Month, I visit per day Available up to Rs.1lakh per day Rs.125 per
pick up per day
Available up to Rs.1lakh per day Rs.125 per Available up to Rs.1lakh per day Rs.125 per
pick up per day
pick up per day
Pick Up
IDBI Bank
UTI Bank
Non Maintenance
Charges
Min QAB
Category
Particular
96
Gold
ICICI Bank
Rs.20/ visit
# Only for Account resident in Mumbai, Delhi, Calcutta, Chennai, Pune, Ahmadabad, Hyderabad & Bangalore.
Cash
Cheque/ Document
Extra pick up Rs.50 per visitOne visit daily Free Rs.130 limit of Rs.1.5 lakh per
day at base branch only.
Upto Rs.1 lakh/ 100 per visit Rs.130 limit of Rs.1.5 lakh per
day at base branch only.
Plus
Category
Cash Pick up
HDFC Bank
Particulars
97
At no extra cost
At no extra cost
At no extra cost
At no extra cost
Free
Free
At no extra cost
Premium
Trade
At no extra cost
ICICI Bank
HDFC Bank
At no extra cost
At no extra cost
At no extra cost
Free
Business Classic
UTI Bank
At no extra cost
At no extra cost
At no extra cost
Free
PHONE BANKING
Bronze
IDBI Bank
Fax-a-statement
Category
Particulars
Savings Account
Presenting the only e-Age Savings Account that keeps pace with our growing needs. It is
a unique savings account in India, which helps us withdraw or deposit cash through wide
network
of
branches
and
ATMs
acrossIndia.
Enjoy the comforts of FREE Phone Banking, Mobile Banking and Net Banking from
practically
anywhere,
anytime
with
our
savings
account.
To use our International Debit Card to shop at over 80 lakh establishments in 140
countries. Pay our electricity, mobile phone and telephone bills through the phone,
Internet or the ATM with the unique Bill Pay Facility. All this is ours for a minimum
balance of just Rs. 5000/-.
98
Additionally we get:
* We gain this interest based on the minimum balance in the account between the
10th and the last day of the month and credited to our account every quarter (March
31, June 30, September 30 and December 31)
Statements
are
mailed
every
quarter,
beginning
March
31st.
* All DD/FT requests should be accompanied by a self signed cheque for the amount
of DD/FT desired favoring,"HDFC Bank Ltd." or "You".
Sweep-In Account
99
Supersaver Account
We can transfer a part of our Fixed Deposit funds into our Savings Account without
breaking the Fixed Deposit or losing interest on it.
Fees
We can open our Savings Account with a minimum deposit of only Rs. 5,000/-. *
Alternatively, we automatically gain access to a zero balance Savings Account, when we
open a Fixed Deposit for Rs. 50,000/-. When we select this option, we are not charged a
service fee, even if we are unable to maintain
an average balance of
Rs. 5,000/-.* our minimum average quarterly balance maintained must be Rs. 5,000/-. If
our minimum average quarterly balance is less than Rs. 5,000/- a service charge of Rs.
750/- will be levied per quarter.
100
101
--
----
Rs.5,000
Rs.5,000
ICICI BANK
HDFC BANK
Rs.5,000
UTI BANK
Rs.5,000
IDBI BANK
102
---
---
NIL
NIL
Rs.750 p.q.
NIL
Rs.5000
Rs.5000
NIL
IDBI BANK
UTI BANK
SERVICES
Mobile Banking
Debit Card
Multicity Cheque
Anywhere Banking
Net Banking
Phone Banking
Monthly Statement
Min QAB
Particulars
103
Rs.100
NIL
NIL
Rs.750 p.q.
Rs.5000
ICICI BANK
Account Statement
NIL
Transaction Charges
Account Closer
Rs.750 p.q.
NIL
Rs.5000
Min. A.Q.B.
HDFC BANK
Particulars
CHAPTER- IV
DATA ANALYSIS AND
INTERPRETATION
104
DATA ANALYSIS
I have done a survey regarding the selection of bank. This survey does not include any
questionnaire or any big list of questions. This was a simple survey that includes only
three simple questions i.e.
In which bank do you want to open an account whether it is saving or categories
of current account.
What is your occupation ?
What is the reason for selecting the particular bank i.e.
In this survey we have given the option for the following banks i.e.
HDFC BANK
ICICI BANK
UTI BANK
IDBI BANK
105
Question 1.
In which bank do you want to open an account whether it is saving or categories of
current account?
40% people said that they cant say anything without knowing the services of the
banks. Remaining 60% people have given their opinion.
HDFC BANK
18%
CAN'T SAY
40%
UTI BANK
8%
HDFC BANK
ICICI BANK
UTI BANK
IDBI BANK
CANT SAY
18
21
08
13
40
106
Question 2.
What is your occupation?
BUSSINESSMEN
35%
SERVICEMEN
65%
107
108
Out of 60%; 36(60%) people have selected the bank due to its goodwill,
18(30%) people have selected it due to its services & 06(10%) people have selected it
due to nearness or some relationship with banks employees so that their work can easily
be done.
109
FINDINGS
As we have seen that all the 4 banks are providing almost the same kind of services
to their customers in somewhat more or less numbers. I have done the comparison on the
basis of service charges different banks are charging from their following interpretation is
drawn :
ICICI Bank proves itself the best bank among the 4 banks in Muzaffarnagar(U.P)
Because it is providing the best and some extra services and benefits to its
customers in comparatively less charges.
HDFC Bank got 2nd position because it has less number of product range than
ICICI Bank and in some categories of Current A/C some services are not
providing by it.
UTI Bank got third rank as it is better than each other in some offerings and
benefits.
IDBI Bank got 4th position as it has not providing much more option to customers
in investing their money. It has only few categories of current a/c and its charges
very high.
110
Conclusion
Conclusion of study reveals many facts about the bank. Overall conclusion is as follows:-
111
Limitations
1.
2.
3.
Inadequate data.
4.
5.
The members of the bank are loosing trust towards the bank due to less concern
attitude of its head office.
6.
HDFC are not properly communicating about the products and schemes to the
customers.
7.
8.
112
CHAPTER V
SUGGESTIONS AND
RECOMMENDATION
113
SUGGESTION
As HDFC is providing very good services in terms of the money transaction but
they are not having their ATMs in comparison to the other banks if we consider
only in Muzaffarnagar(U.P) then ICICI is having 3 ATMs but HDFC is having
only 1 ATMs. So HDFC should increase their ATMs services.
HDFC bank is having very good policy for the ARMY but they are not having
much concentration on the saving a/c then the ICICI bank so HDFC should make
some special arrangement for the ARMY saving a/c.
HDFC is not having their Internet service in a good manner then ICICI & other
banks as ICICI is providing the bill pay facility through internet but HDFC is not
having. So HDFC should appoint a team who can make this facility batter.
114
Third Party Pay is a major issue for the HDFC bank because they only having self
Pay facility & customer want the Third Party Pay. So HDFC also consider this
point.
HDFC bank is not having more categories in Current a/c then ICICI bank.
The last but not least HDFC banks working hour they close their bank at 3.30 but
all other bank providing the facility up to 7-8 pm.
Questionnaire
Address:
116
BIBLIOGRAPHIES
BOOKS:
MAGAZINES:
Business Today
Business World.
INTERNET WEBSITE
www.google.com
www.hdfcbank.com
117
118