Professional Documents
Culture Documents
ICHOLE NELSON
Client Relations
Client/Staff Training
Project Management
Change Management
Quality Control
Risk Management
Quality Assurance
Resource Management
Negotiation
Strategic Planning
Systems Development
Workflow Process Analysis
PROFESSIONAL EXPERIENCE
PILSEN, INC., Cleveland, OH
2007Present
Pilsen is a contract research organization and the only fully integrated bio and pharmaceutical services provider, offering
clinical, commercial, consulting and capital solutions.
Project Manager
Plan, execute, and finalize projects within triple constraints of delivering on time, within budget and scope objectives,
including acquiring resources and coordinating efforts of team members in order to deliver projects according to plan.
Identify, effectively communicate, and resolve project issues and risks. Develop risk mitigation plans. Effectively
communicate project status to project stakeholders. Coach, mentor, and motivate team members, influencing them to
take positive action and accountability for assigned work. Direct project portfolios ranging from $10M to $20M. Scope of
responsibilities includes implementing stakeholder requirements for database design and validation.
Selected Accomplishments:
Handpicked as preferred project manager for multimillion-dollar pharmaceutical research projects, selection
negotiated by study delivery managers, with contract award contingent upon project manager assignment.
Demonstrated outstanding leadership and superb project management skills, consistently scoring 90% or
greater on Customer Satisfaction surveys distributed to study delivery managers during project initiation,
monitoring, and closeout phases.
Stepped in, turned around, and saved a $5.5M project, successfully restoring client confidence for a five-year,
at-risk project by building and deepening customer relationships for the express purpose of surpassing client
expectations and advancing project status.
Pioneered innovative team building and cross-functional project management techniques to expedite workflow,
simplify processes, and reduce operating costs.
Performed extensive technical reviews for prospective projects, gathering details utilized for pricing project
services, and providing supportive documentation for RFP replies to sponsors.
NICHOLE NELSON
PAGE 2
Trained and developed five classes of 20 students each, delivering campus-based Anatomy and Physiology,
Customer Service, and Medical Law & Ethics courses.
Reviewed curriculum and programs to ensure compliance with state mandates. Facilitated integration and
communication of changes and enhancements to existing programs.
Cultivated and nurtured effective working relationships with executives and upper management, persuading
adoption of improved health and safety measures.
Applied adult learning concepts while facilitating training for 75 workforce development students, covering
occupational health and safety laws.
Facilitated conferences with employers to discuss purpose, scope, and results of audit findings and activities.
Performed comprehensive audits to identify, eliminate, and control industrial safety and health hazards.
Demonstrated high level of integrity while evaluating employer records for regulatory compliance.
Created high-impact presentations for diverse audiences, including managers, employees, and trade and union groups.
COMPUTER SKILLS
Microsoft Excel, Outlook, PowerPoint, Word, Project, SharePoint; Windows NetMeeting; Microsoft LiveMeeting;
Cisco WebEx; CutePDF; Adobe Acrobat; Blackboard e-Education Platform
Cleveland, OH 44112 Mobile: (216) 952-6897 nnelson@gmail.com