IER560 Userguide

IER 560 COMBO
PRINTER
User Guide
N0C902A
N0C902A Rev. 2
Sept. 14, 2010
IER 560 COMBO PRINTER

User Guide
IER SIEGE - HEADQUARTERS

IER S.A.
3, rue Salomon de Rothschild
92156 SURESNES CEDEX
France
Tel. +33 (0)1 41 38 60 00
Fax +33 (0)1 41 38 62 75
IER DANS LE MONDE - IER WORLDWIDE
CHINA
UNITED ARAB EMIRATES
IER Shanghai
Kuen Yang Plaza #1101
798 Zhao Jia Bang Road
SHANGHAI 200030
P.R.C.
Phone:
+86 (21) 6473 6792
Fax:
+86 (21) 6473 6806
IER Dubai
PO Box 37585
DUBAI
Phone:
+971 4 347 67 20
Fax:
+971 4 347 67 03
GERMANY
UNITED KINGDOM
IER GmbH
Wilhelm-Heinichen-Ring 4
29227 Celle
Phone:
+49 (0) 5141/980 89 14
Fax:
+49 (0) 5141/980 89 20
IER Ltd
Unit 4 & 5, Lakeside Industrial Estate
Colnbrook-by-Pass
Colnbrook, Berkshire, SL3 0EE
Phone:
+44 (0)175356 1400
Fax:
+44 (0)175356 1410
SINGAPORE
UNITED STATES
IER PTE Ltd

120 Lower Delta Road
#14-13/16 Cendex Centre
SINGAPORE 169208
Phone:
+65 6276 6966
Fax:
+65 6271 5563
IER Inc. Addison

16415 Addison Road
Suite 160
ADDISON, TEXAS, TX 75001
Phone:
+1 (972) 991 2292
Fax:
+1 (972) 991 1044
Toll free:
1-800 624 8538
SPAIN
IER Impresoras Especializadas, S.L.
C/ Torre de Don Miguel, 23
E-28031 MADRID
Phone:
+34 91 535 89 75
Fax:
+34 91 535 89 76
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N0C902A Rev. 2
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IER Inc. Belton

1000 Industrial Park Road
BELTON, TX 76513
Phone:
+1 (254) 933 5000
Fax:
+1 (254) 933 5050
Ce document est la proprit dIER et ne doit pas tre reproduit ou communiqu sans autorisation crite.
This document is the property of IER and may not be reproduced or communicated
without prior written authorization

User Guide
NOTICE
WARNING
THIS PRODUCT COMES WITH A LITHIUM BATTERY.

BATTERY REPLACEMENT MUST IMPERATIVELY BE
PERFORMED BY QUALIFIED MAINTENANCE PERSONNEL.
MOREOVER, ONLY IER APPROVED MODELS MAY BE USED.
DANGER OF EXPLOSION IF BATTERY IS INCORRECTLY

REPLACED.
REPLACE ONLY WITH THE SAME OR EQUIVALENT TYPE
RECOMMENDED BY THE MANUFACTURER.
WARNING
DISPOSE OF USED BATTERIES ACCORDING TO THE

MANUFACTURERS INSTRUCTIONS.
The United States Federal Communications Commission (in 47 CFR 15.105) has
specified that the following notice be brought to the attention of users of this product.
NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation.
If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna
Increase the separation between the equipment and receiver
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected
Consult the dealer or an experienced radio/TV technician for help.
In accordance with FCC requirements, changes or modifications not expressly approved

by IER could void the user's authority to operate this product.
Use of a shielded cable is required to comply within Class B limits of Part 15 of FCC
Rules.
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User Guide
NORWAY:
This product is also designed for IT power distribution system with

phase-to-phase voltage 230V.
NORWAY SWEDEN FINLAND:
Apparaten skall anslutas till jordat uttag nr

den ansluts till ett ntverk.
THIS APPLIANCE MUST BE GROUNDED.

THIS PRODUCT MUST EXCLUSIVELY BE CONNECTED TO AN
ELECTRICAL CIRCUIT THAT IS:
PROVIDED WITH
A GROUND FAULT CIRCUIT
INTERRUPTER (GFCI) COMPLYING WITH IEC 364 AND
NFC15-100 REGULATIONS, AND
CONFORMING WITH THE VOLTAGE CHARACTERISTICS

SPECIFIED BY THE NF EN 50160 STANDARD.
WARNING
The cover(s), door(s) and/or drawer(s) of this product is (are) intended for occasional use
and must be normally closed.
The warranty shall be null and void in case of use of any spare part, special tool or consumable not
expressly approved in writing by IER and in the event of attempted repair or servicing of the
machines by persons lacking the requisite technical qualifications.
This document contains proprietary information of IER. It may not be reproduced or

communicated without prior written authorization of IER. It is intended solely for the use
of the product described herein, to the exclusion of any other usage.
It is provided as is, for information purposes only, without any warranty of any kind,
including any warranty of fitness or a particular purpose, and may be modified by IER at
any time.
The information and specifications contained in this document are subject to change
without prior notice.
Translated from French - IER Documentation Department
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User Guide
In compliance with the European Directive 2002/96/CE relative to the management

of Waste Electrical and Electronic Equipment (WEEE) implemented as of August
13, 2005, this product may not be disposed of with regular household waste. All
products concerned by this directive are marked with the above symbol.
The end owner of this product is responsible for either:
Transferring the product to an authorized treatment facility where the

product components, recognized to present a hazard to the environment
and/or public health, will be recycled and recovered properly, or
Consulting with the manufacturer for appropriate product waste
management according to the terms of the manufacturer.
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User Guide
Table of Contents
OVERVIEW..................................................................................................... 8
1.1. PACKAGE CONTENTS........................................................................... 8
1.2. INTRODUCTION TO THE PRINTER ...................................................... 9
1.3. PRINTER DIMENSIONS ....................................................................... 11
1.4. OPENING AND CLOSING THE PRINTER COVER .............................. 14
1.4.1.
Preliminary Information .................................................................. 14
1.5. OPENING AND CLOSING THE CUTTER/BURSTER MODULE .......... 16
1.5.1.
Preliminary Information .................................................................. 16
1.6. PRINTER DESCRIPTION ..................................................................... 18
1.6.1.
Exterior Front View ......................................................................... 18
1.6.2.
Exterior Rear View ......................................................................... 22
1.6.3.
Interior View of the Printer .............................................................. 24
CONNECTING THE PRINTER AND POWER-UP ....................................... 26

2.1. CONNECTING THE PRINTER .............................................................. 26
2.1.1.
Procedure for Connecting the Printer............................................. 26
2.2. POWERING UP THE PRINTER ............................................................ 30
2.2.1.
Powering Up the Printer ................................................................. 30
2.2.2.
Powering Down the Printer ............................................................ 31
INSTALLING AND LOADING THE MEDIA ................................................. 32

3.1. ATB MEDIA ........................................................................................... 32
3.1.1.
Installation of Blank Media ............................................................. 32
3.1.2.
Loading of Blank ATB Media into the Printer ................................. 36
3.2. BAG TAG MEDIA .................................................................................... 38
3.2.1.
Installation of Blank Media ............................................................. 38
3.2.2.
Loading of Blank Bag Tag Media into the Printer .......................... 40
3.3. MEDIA REMOVAL ................................................................................. 42
3.3.1.
Procedure ....................................................................................... 42
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PRINTER OPERATION ............................................................................... 43

4.1. INDICATOR AND KEY FUNCTIONS .................................................... 43
4.1.1.
Meaning of the Indicator Behavior ................................................. 43
4.1.2.
Control Panel Key Functions ......................................................... 45
4.2. DOCUMENT PRINTING ........................................................................ 46
4.2.1.
Procedure for Printing Documents ................................................. 46
USER LEVEL TROUBLESHOOTING ......................................................... 48

5.1. OPERATING FAULTS ............................................................................. 48
5.1.1.
When Powering Up, the Printer does not Start Up ........................ 48
5.1.2.
The Printer does not Receive Print Data ....................................... 49
5.1.3.
The Paper is not Feeding ............................................................... 49
5.1.4.
Poor Print Quality ........................................................................... 50
5.1.5.
Frequent Error Signals ................................................................... 50
5.2. CLEARING A DOCUMENT JAM ........................................................... 53
5.2.1.
Procedure for Clearing a Document Jam ....................................... 53
PRINTER MAINTENANCE .......................................................................... 54

6.1. PERIODIC MAINTENANCE RECOMMENDATIONS............................ 54
6.1.1.
Maintenance Schedule ................................................................... 54
6.2. PROCEDURES PRIOR TO PERIODIC MAINTENANCE...................... 55
6.2.1.
General Dusting ............................................................................. 55
6.2.2.
Cleaning the Printhead and the Platen .......................................... 58
6.3. RETURNING THE PRINTER TO OPERATING CONDITION AFTER
PERIODIC MAINTENANCE ............................................................................. 60
6.3.1.
Procedure to Follow Prior to Operating the Printer ........................ 60
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User Guide
OVERVIEW
1.1. PACKAGE CONTENTS
The printer packaging carton contains:
IER 560 COMBO Printer
User safety guide
Power cable (option)
Set of test coupons, including 1 initial configuration coupon for
the machine.
IMPORTANT:
Keep the packaging carton and the foam protection

for the entire warranty period of the printer.
The User Safety Guide and the machine configuration
coupon should remain near the printer.
The User Guide for the printer can be accessed in PDF format on our Web
site www.ier.fr.
Figure 1.1
Printer Package Contents
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User Guide
1.2. INTRODUCTION TO THE PRINTER

The IER 560 COMBO Printer is designed to print ATB1 size
coupons, bag tags, credit card size tickets, as well as receipts.
The IER 560 COMBO Printer uses the Direct Thermal printing
technology in order to produce high quality print results. This
technology requires the use of heat-sensitive or thermal print media,
i.e. media that reacts to heat.
With its 203 dpi print resolution, the IER 560 COMBO Printer is able
to print text, logos, and barcodes.
Continuous feeding of blank boarding pass (ATB1) or bag tag media
takes place through the rear of the printer, triggered by simple
detection of the media.
The form of media stock can either be fanfold (packed in boxes) or
rolls.
Due to the four configurable paper-feeding channels, printing a
document of one size (ATB) and then a different one (bag tag) is
accomplished automatically without requiring any user adjustments.
The IER 560 COMBO Printer automatically verifies the document
size. Each document size is associated with the corresponding
cutting or bursting feature of the separation device. Depending on
the detected document size, the cutting and bursting device acts
differently:
For perforated media, the bursting feature is activated
for continuous media, cutting is performed
The printer is also equipped with a document ejection/document
holder system. Long documents, such as bag tags, are held back in
the output slot until removed by the user.
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User Guide
The printer may be equipped with optional accessories to increase

the capacity:
IER roll media dispenser for media rolls
IER trolley that can feed all four channels, designed to
accommodate both fanfold and roll media
Motorized or non-motorized stacker placed under the printer to
produce sets of ATB documents or bag tags (only for these
document sizes).
IMPORTANT: Use of the motorized stacker does not allow
processing of ATB wallets as they might cause
document jams.
Moreover, control and/or read options may be added to the printer:
for applications that allow baggage tracking from check-in to final
delivery, the IER 560 COMBO Printer, if equipped with the RFID
(Radio Frequency Identification) option, can also print and encode
bag tags provided with radiofrequency chips.
for an application that provide for barcoded documents to be
scanned and revalidated, the IER 560 COMBO Printer is equipped
with the front insertion barcode scanner.
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User Guide
1.3. PRINTER DIMENSIONS
Figure 1.2
General Dimensions (in mm)
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User Guide
Figure 1.3
Printer Cover Clearance Requirements (in mm)
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User Guide
Note:
In the event of a problem (paper jam), or printer

maintenance, ensure that there is enough space to rotate
the cutter/burster module (see figure below).
Figure 1.4
Rotating the Cutter/Burster Module Clearance Requirements (in mm)
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User Guide
1.4. OPENING AND CLOSING THE PRINTER COVER

1.4.1. PRELIMINARY INFORMATION
!
ATTENTION
CAUTION
The printer cover must remain closed.

The cover should only be opened when
absolutely necessary, during maintenance
operations or when resolving problems.
A security feature prevents the printer from
operating
when
the
cover
is
open.
It is imperative to close the cover during
printer use.
To open the cover, push the latch (1) and pivot the cover
completely, until it lies flat.
To close the cover, rotate it back the opposite way; the
latch will click to confirm that the cover is locked.
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User Guide
1 Cover Latch
Figure 1.5
Opening the Cover
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1.5. OPENING AND CLOSING THE CUTTER/BURSTER

MODULE
1.5.1. PRELIMINARY INFORMATION
!
ATTENTION
CAUTION
The cutter/burster module must remain closed.

Open the cutter/burster module only when
absolutely necessary,
specifically during
maintenance or when solving a problem.
It is imperative to close the cutter/burster
module during printer use.
To open the cutting/bursting module (1), pivot the

module completely in an outward direction.
To close the cutter/burster module (1), rotate it back

the opposite way; a light click will be heard.
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User Guide
Figure 1.6
Opening the Cutter/Burster Module
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User Guide
1.6. PRINTER DESCRIPTION

1.6.1. EXTERIOR FRONT VIEW
The IER 560 COMBO Printer includes:
A front panel equipped with:
Document ejection slot (4),
Retractable document output tray (3)
Control panel with display (5).
Masking plate to mask the front insertion slot (6)
Front insertion slot
Power switch (2).

Protective cover (1).
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User Guide
1
6
5
ALARM
CHECK DISPLAY RECEPTION
E
LIN
ON
NU
ET
ME
RES CT
EJE
T
TES
ER
ENT
EXIT
ON
OFF
ALARM
CHECK DISPLAY RECEPTION
E
LIN
ON
NU
ET
ME
RES CT
EJE
T
TES
ER
ENT
EXIT
ON
OFF
1 Protective cover
5 Control panel with display
2 Power switch
6 Masking plate
3 Document output tray
7 Front insertion slot
4 Ejection slot
Figure 1.7
Front View of Printer
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User Guide
The control panel with display (5) consists of:

4-line/20-character LCD display (6)
Four keys:
ONLINE/ENTER key (9), which enables switching

from one mode to another ( Offline /
Online )
TEST /
mode
- key (10), which is deactivated in Online
MENU /
mode
+key (11), which is deactivated in Online
RESET EJECT/EXIT key (12), which allows warnings

and errors to be acknowledged, or the printer to be
reset
Four indicators:
ALARM indicator (13)
CHECK DISPLAY indicator (14)
RECEPTION indicator (7)
ONLINE indicator (8)
The activation and behavior of the four indicators reflect

the printer's operational status (see page 50) and the
occurrence of printing errors (see page 43).
Sound alarm that warns the user of an event.
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User Guide
14
13
9
12
11
10
5 Control panel with display
10 TEST key
6 Display
11 MENU key
7 RECEPTION indicator
12 RESET key
8 ONLINE indicator
13 ALARM indicator
9 Mode key
14 CHECK DISPLAY indicator

Figure 1.8
Control Panel
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User Guide
1.6.2. EXTERIOR REAR VIEW

The rear of the IER 560 COMBO Printer includes:
Connector panel including:
RS232 serial port (10), (BT: bag tag label printing

applications)
RS232 serial port (11), (BP: boarding pass printing

applications)
USB host port (8), (host system)
RJ45 Ethernet port (9)
Transport handle (1).

Cover locking latch (2).
Paper channel selector with a basic configuration that
offers:
Upper channel: U (3), (BT: Loading of bag tag media)
Mid-upper channel: MU (4), (BT: Loading of bag tag

media)
Mid-lower channel: ML (5), (BP: Loading of boarding

pass media)
Lower channel: L (6), (BP: Loading of boarding pass

media)
Power connector (7).
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User Guide
11
10
9
3
8
4
5
1 Transport handle
7 Power connector
2 Locking latch
8 USB port
3 Upper channel: U
9 RJ45 Ethernet port
4 Mid-upper channel: MU
10 RS232 serial port (BP)
5 Mid-lower channel: ML
11 RS232 serial port (BT)
6 Lower channel: L
Figure 1.9
Rear View of Printer
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User Guide
1.6.3. INTERIOR VIEW OF THE PRINTER

Opening the cover provides access to the following
components:
Paper path, which is mainly comprised of:
Ejector/document holder module (1)
Separator (cutter/burster) module (2)
Printing module (6) with printhead (7)
Channel selector (5), (four channels), with a media

sensor for each channel (4)
Power supply unit (3)
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4
5
Figure 1.10
Interior View of the Printer
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User Guide
CONNECTING THE PRINTER AND POWER-UP

2.1. CONNECTING THE PRINTER
This appliance must be grounded.
This product must exclusively be

connected to an electrical circuit that:
WARNING
DANGER
- includes a Ground Fault Circuit Interrupter

(GFCI) and is compliant with IEC 364 and
NFC15-100 regulations, and
- conforms to the voltage characteristics
specified by the NF EN 50160 standard.
2.1.1. PROCEDURE FOR CONNECTING THE PRINTER

To connect the printer, simply proceed as follows:
Connect it to the power source
Connect it to the data communications system (PC,
network)
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User Guide
2.1.1.1. Electrical Connection
Follow the connection steps chronologically.
WARNING
DANGER
Ensure that the printer power switch is set to
the Off position (0-position).
Plug the power cord into the power connector
located at the rear of the printer.
Plug the other end of the power
cord into a power outlet.
Note:
The IER 560 printer automatically adapts to the power

voltage used, provided it is within the authorized
voltage
range
(see
user
safety
guide
IER N0C9SEA, shipped with the printer).
Figure 2.1
Electrical Connection
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User Guide
2.1.1.2. Data Connection
The use of a data cable provided with a

shielded braid is required to comply with the
Class B requirements of FCC Regulations.
CAUTION
ATTENTION
Use a shielded RS232 cable fitted with metalplated connector hoods.

The cable shield must be connected to the
connector hoods. The length of the cable
must not exceed 15 m (49.2 ft.).
If a USB cable connection is used, its length

must not exceed 5 m (16.4 ft.).
To connect the printer to the host system, use
one of the connection interfaces located at the
rear of the printer:
RS232 serial port (1) intended for bag tag
(BT) printing applications
RS232 serial port (2) intended for boarding
pass (BP) printing applications
USB port (3) enabling connection with the
Host system
10/100 base T Ethernet port (4)
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2
3
1 RS232 serial port (BT)

2 RS232 serial port (BP)
3 10/100 base T Ethernet port
4 USB port
Figure 2.2
Connector Panel
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User Guide
2.2. POWERING UP THE PRINTER

2.2.1. POWERING UP THE PRINTER
At the front of the printer, set the power switch to the Iposition.
When powering up, the printer begins initialization.
The length of initialization may vary according to its
operational status and the type of application:
If the media has not been loaded, the printer displays a
message and produces a beeping sound indicating that
the media needs to be loaded.
If the media is already loaded, the printer is ready
(READY) for printing.
ALARM CHECK DISPLAY RECEPTION
E
LIN
ON
ET
RES ECT
EJ
NU
ME
TES
ER
ENT
+
EXIT
ON
OFF
Figure 2.3
Powering Up the Printer
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User Guide
2.2.2. POWERING DOWN THE PRINTER

To power down the printer, set the power switch located
at the front of the printer to the 0-position.
ALARM CHECK DISPLAY RECEPTION
E
LIN
ON
NU
ME
ET
RES ECT
J
E
T
TES
ER
ENT
+
T
EXI
ON
OFF
Figure 2.4
Powering Down the Printer
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User Guide
INSTALLING AND LOADING THE MEDIA

3.1. ATB MEDIA
Note:
The installation and loading of blank fanfold or roll type

ATB media is performed in the lower channel (L channel)
and the mid-lower channel (ML channel) of the printer (see
page 22).
IMPORTANT: Use of the motorized stacker does not allow

processing of ATB wallets as they might cause
document jams.
3.1.1. INSTALLATION OF BLANK MEDIA

3.1.1.1. Media Installation Procedure
Power up the printer. The ONLINE indicator
located on the printer's front panel lights up
(see page 30).
Install the box(es) of blank media by following
the instructions below:
IMPORTANT:
Install the box(es):

parallel to the printer
centered in relation to the insertion slot
with the heat-sensitive side of the media
facing up
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Note:
When loading ATB stock, always begin with the lowest

channel. Refer to the channel identification on the printer's
rear panel to locate the channels (see figure
below).
3
2
1
1 Lower channel: L
2 Mid-lower channel: ML
3 Mid-upper channel: MU
4 Upper channel: U
Figure 3.1
Channel Identification (Rear View of Printer)
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3.1.1.2. Examples of Installation of Blank ATB Media
2
1
1 Stock 1 ATB media (L channel)

2 Stock 2 ATB media (ML channel)
Figure 3.2
Example 1: Installation of Fanfold ATB Media
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3 Stock 1 ATB media (L channel)

4 Stock 2 ATB media (ML channel)
Figure 3.3
Example 2: Installation of Fanfold and Roll Type ATB Media
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3.1.2. LOADING OF BLANK ATB MEDIA INTO THE PRINTER

Load the leading document from stock 1 (1) into
the lower channel (L channel).
1 Leading document from stock 1

Figure 3.4
Loading of Stock 1 Media into the Lower Channel (L Channel)
Note:
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Upon its insertion into the channel, the coupon is pulled in

and automatically positioned in the printer, according to the
program parameters and the type of separation mark
present on the media.

User Guide
Next, load the leading document from stock 2 (2) into the
mid-lower channel (ML channel).
2 Leading Document from Stock 2 ( Fanfold or Roll Media)

Figure 3.5
Loading of Stock 2 Media into the Mid-Lower Channel (ML CHANNEL)
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3.2. BAG TAG MEDIA

Note:
The installation and loading of blank roll type bag tag

media is performed in the mid-upper channel (MU
channel) and the upper channel (U channel) of the printer
(see page 22).
3.2.1. INSTALLATION OF BLANK MEDIA

3.2.1.1. Media Installation Procedure
Follow the instructions below to install and
position the blank media roll(s):
IMPORTANT:
Install the roll(s):

parallel to the printer
centered in relation to the insertion slot
with the heat-sensitive side of the media
facing up
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3.2.1.2. Example of Installation of Blank Bag tag Media
1 Stock 3 bag tag media (MU channel)

2 Stock 4 bag tag media (U channel)
Figure 3.6
Installation of Roll Media
Note:
The blank bag tag media may be of the roll type and/or the
fanfold type for stocks 3 and 4.
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3.2.2. LOADING OF BLANK BAG TAG MEDIA INTO THE PRINTER

Load the leading document of the stock 3 (1) roll or
fanfold media into the mid-lower channel (ML channel).
1 Leading document of stock 3 roll media

Figure 3.7
Loading of Stock 3 Media into the Mid-Upper Channel (MU Channel)
Note:
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Upon its insertion into the channel, the media is pulled in

and automatically positioned in the printer, according to the
program parameters and the type of separation mark
present on the media.

User Guide
Load the leading document of the stock 4 (2) roll or

fanfold media into the upper channel (U channel).
2 Leading document from stock 4 media

Figure 3.8
Loading of Stock 4 Media into the Upper Channel (U Channel)
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3.3. MEDIA REMOVAL

3.3.1. PROCEDURE
To remove the media from the printer, grasp the media strip
and simply pull it towards the rear of the printer.
IMPORTANT: To do this, you do not have to open the cover, nor
perform any action inside the printer.
Figure 3.9
Media Removal
Page 42
N0C902A Rev. 2
Sept. 14, 2010

User Guide
PRINTER OPERATION
4.1. INDICATOR AND KEY FUNCTIONS
4.1.1. MEANING OF THE INDICATOR BEHAVIOR
The behavior of the printer's four control panel indicators
indicates the printer's operational status and the errors that
may occur during printing.
Illustration of possible printer indicator states:
: Indicator off
: Indicator steadily lit
: Indicator slowly blinking
: Indicator rapidly blinking
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N0C902A Rev. 2
Sept. 14, 2010

User Guide
Assigned Meaning of Indicator Behavior:

Indicator State
Check
Display
Alarm
Reception
Cause
Remedy
Online
Printer powered
down
Printer initialization
following power-up
(Alarm + Reception
indicators and
Check Display +
Online indicators
blinking alternately)
Note:
Printer powered up,

online (READY)
Printer powered up,

transaction in
progress
In addition to the indicator light signals, the sound alarm is

activated whenever an error or warning situation occurs on
the printer. There are two types of sound signals:
A short (5 seconds) beeping sound signal indicates that a
minor error has occurred (e.g. printer out of paper).
A continuous beeping sound signal warns the user of a
technical error (e.g. paper jam).
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N0C902A Rev. 2
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User Guide
4.1.2. CONTROL PANEL KEY FUNCTIONS

When in Online mode, only the following two keys are
active and can be used to respond to the indicator signals:
ONLINE
Key
Allows switching from online to offline

mode (and vice versa).
RESET/
EJECT
Key
Allows the user to acknowledge an

error or warning situation, indicated by
a sound alarm (pressing the key stops
the alarm).
In the event of a technical error,
pressing the key causes the built-in
automatic error compensation feature
to be activated.
When in Offline mode, only the TEST key can be used to:
TEST
Key
Initiate a test document selection.
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N0C902A Rev. 2
Sept. 14, 2010

User Guide
4.2. DOCUMENT PRINTING

Preliminary Steps:
Before using the printer, perform the

following checks:
Printer connected to the power
source and the host system, see
page 26.
Printer powered up, see page 30.
Consumables loaded into the printer,
see page 32.
If necessary, refer to the paragraph
describing printer functions, see
page 43.
4.2.1. PROCEDURE FOR PRINTING DOCUMENTS

Set the printer to Online mode by pressing the ONLINE
key; the Online indicator will be steadily lit and a message
will appear on the display:
560 READY
Revision8xxxx1.xx
S / N: X X X X X X X
Send a print command from the host system to the
printer.
The Reception indicator blinks slowly until the document
is printed; then, only the Online indicator remains lit.
At the end of printing, the document is automatically
separated (cutting or bursting method - depending on the
size and type of media used) and is then presented to the
user.
Note:
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N0C902A Rev. 2
Sept. 14, 2010
Only previously cut long documents (bag tags) are held

back in the output slot until they are removed. To retrieve
such a document from the holder, simply pull it towards you.

User Guide
2
1 ATB documents (Boarding Pass - BP)
2 Output tray
3 Long document (Bag Tag - BT)
Figure 4.1
Delivery of Various Size Documents at the Output Slot
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N0C902A Rev. 2
Sept. 14, 2010

User Guide
USER LEVEL TROUBLESHOOTING

5.1. OPERATING FAULTS
An operating fault occurring in the printer generates, in most cases,
the activation of indicators and of a sound signal.
NOTE: A beeping sound alarm lasting 5 seconds indicates a minor
error, whereas a continuous beeping sound (or one that lasts
10 seconds) indicates a technical error.
5.1.1. WHEN POWERING UP, THE PRINTER DOES NOT START UP

Note:
If necessary, to facilitate access to the rear of the printer,

unload the paper, see page 42.
Power down the printer (set the power switch to the 0position).
Check the presence of power at the power source with
another electrical appliance.
Check the connection of the power cable to the printer
connector and to the power source.
Restart the printer (set the power switch to the I-position).
Wait for the printer to initialize and then ensure that the
Online indicator is steadily lit.
If, after all these steps, the printer still fails to start up, call
the help desk.
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User Guide
5.1.2. THE PRINTER DOES NOT RECEIVE PRINT DATA

Note:
If necessary, to facilitate access to the rear of the printer,

unload the paper, see page 42.
Power down the printer (set the power switch to the 0position).
Check the connection of the data cable to the printer
connector and to the IT system (computer, network, hub,
etc.).
Restart the printer (set the power switch to the I-position)
and check that the Online indicator is steadily lit.
Note:
If necessary, reload the printer with paper, see page 32.

Send a print command from the host system; the printer
should execute the requested printing.
If all these steps are not effective, call the help desk.
5.1.3. THE PAPER IS NOT FEEDING

Try to target the problem by reading the message on the
printer's control panel display.
Unload the paper and then reload it; this will allow the
paper path to reinitialize.
Ensure that no paper chaff remains in the paper path and
is preventing the feeding of documents.
If, after all these steps, the problem persists, call the help
desk.
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User Guide
5.1.4. POOR PRINT QUALITY

Several reasons may cause poor print quality:
Dirty print mechanism
Print parameter settings do not correspond to the type of
media used
Faulty part(s)
Regardless of what it is, this type of operating malfunction
requires help desk assistance.
5.1.5. FREQUENT ERROR SIGNALS

IMPORTANT:
Once an error is resolved, press the RESET/EJECT

key in order to reinitialize the printer and to
acknowledge the error.
Review of the possible printer indicator states:

: Indicator off
: Indicator steadily lit
: Indicator slowly blinking
: Indicator rapidly blinking
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N0C902A Rev. 2
Sept. 14, 2010

User Guide
Overview of Indicator Behavior and Printer Messages:
Message and
Indicator States
Alarm
Check
Display
Reception
Cause
Remedy
Online
560 READY
BP1 BP 2 BP3 BT
empty
- Load paper
in the printer
(see page 32).
One of the four
stocks is empty
S/N: XXXXXXX
BAD PAPER DETECTION

Please reload
paper bin
S/N: XXXXXXX
Paper detection
error
- Press the
RESET/EJECT key
- Unload, then
reload the paper
(see page 42 and
page 32).
- Press the
RESET/EJECT key
OUT OF REQUESTED
PAPER
Please load media
WARNING
OUT OF PAPER
ERR5Oxx
- Load paper
(see page 32).
Requested
stock is empty
- Load paper
(see page 32).
Paper stock
empty (thus
printing rejected
or interrupted)
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User Guide
Message and
Indicator States
Alarm
Check
Display
Reception
COUPON JAM [X]

Please correct and
then press RESET
S/N: XXXXXXX
CUTTER OPEN
Please close
cutter module
S/N: XXXXXXX
Cause
Remedy
Online
- Clear the paper jam

in the printer.
Paper jam
Cutter/burster
module open
- Press the
RESET/EJECT key
- Close the
cutter/burster
module (see
page 16).
- Press the
RESET/EJECT key
- Close the cover

(see page 14).
COVER OPEN
Please close cover
S/N: XXXXXXX
Cover open
560 READY
Link down
S/N: XXXXXXX
Data
transmission
error (no
connection with
the host system)
- Press the
- RESET/EJECT key
- Check the
connection
of the data cable
(see page 28).
- Resend the
computer
command.
- Press the
RESET/EJECT key
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N0C902A Rev. 2
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User Guide
5.2. CLEARING A DOCUMENT JAM

Preliminary Steps:
In order to effectively clear a jam, refer to

the following sections:
Indicator and Key Functions, see
page 43.
Frequent Error Signals, see page 50.
5.2.1. PROCEDURE FOR CLEARING A DOCUMENT JAM

Unload the paper from the printer
Open the printer cover in order to locate the jam, see
page 14.
Clear the jam in the area(s) concerned.
Close the printer cover, see page 14.
Reload the printer with paper and press the
RESET/EJECT key in order to reinitialize the printer and
acknowledge the error, see page 32.
Note:
If necessary, rotate the cutter/burster module in order to

facilitate access to the paper path; the cutter/burster module
being open, the entire paper path is accessible (see page
16).
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N0C902A Rev. 2
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User Guide
PRINTER MAINTENANCE
6.1. PERIODIC MAINTENANCE RECOMMENDATIONS
Schedule:
Every 2 weeks or after 2,000 m (6,562 ft.) of

printing.
Total Estimated Time: 15 min.

Necessary Tools/Products:
IER cleaning kit, P/N S32129A
Before starting to clean the printer:
DANGER WARNING
-
unload the paper from the printer,

power down the printer,
disconnect the printer from the power source,
disconnect the data cable.
6.1.1. MAINTENANCE SCHEDULE

For optimum printer performance, under normal operating
conditions, IER recommends periodic maintenance be
carried out every 2 weeks or after printing of 2,000 m
(6,562 ft.) of media.
IMPORTANT: The frequency of periodic maintenance must be
adapted to the particular printer environment and
operating conditions (dusty surroundings, media
quality, throughput, etc.).
IER recommends that you use the IER cleaning kit, P/N
S32129A, follow the instructions in the kit, and apply the
procedures described in this document.
!
ATTENTION
CAUTION
Page 54
N0C902A Rev. 2
Sept. 14, 2010
IER disclaims all liability for incidents arising

from failure to follow its recommendations
regarding service intervals, products and
procedures.

User Guide
6.2. PROCEDURES PRIOR TO PERIODIC MAINTENANCE

6.2.1. GENERAL DUSTING
To perform this, IER recommends that only the air
can provided in the kit be used since its gas has
been tested and approved as non-flammable and
non-explosive. IER disclaims all liability for
DANGER incidents arising from the use of another product.
WARNING
DO NOT USE THE AIR CAN WHEN THERE IS
ONLY LITTLE AIR LEFT; THE CAN CONTAINS
MOSTLY PROPELLANT, WHICH IS HIGHLY
FLAMMABLE.
Follow the safety precautions on the can as well as those

indicated above when using the air can supplied in the
cleaning kit to remove paper chaff and to perform a general
dusting of the printer by directing the air flow (see Figure 6.1
and Figure 6.2):
Arrow #1
inside the media insertion channels,

toward the media sensors
Arrow #2
toward the different sensors located on

the cutter/burster module: the oscillating
synchronization sensor, the blade position
sensor and the paper output sensor
Arrow #3
to the cutter blade and counter blade, as

well as to the internal parts of the
cutter/burster module
Arrow #4
under the paper guide and the print

mechanism
Arrow #5
above and under the platen
Arrow #6
inside the
module
Arrow #7
into the paper output slot of the front

panel
ejection/document
holder
Page 55
N0C902A Rev. 2
Sept. 14, 2010

User Guide
Figure 6.1
General Dusting of the Printer
Page 56
N0C902A Rev. 2
Sept. 14, 2010

User Guide
Figure 6.2
General Dusting of the Printer (continued)
Page 57
N0C902A Rev. 2
Sept. 14, 2010

User Guide
6.2.2. CLEANING THE PRINTHEAD AND THE PLATEN

The printhead is a sensitive electronic component,
therefore:
Before handling it, put on an anti-static wrist

strap.
Avoid any shock to the printhead.
DANGER
Do not use tools that could damage the

printhead.
Do not touch the line of printhead heating

elements.
Use the products in the IER cleaning kit and follow the
enclosed instructions:
Rotate the cutter/burster module to facilitate access to the
printhead, see page 17.
Using a soft, lint-free cloth lightly moistened with the
recommended cleaning product, clean the entire platen
surface (2). To accomplish this, manually turn the platen
(2) so as to ensure its complete cleanliness.
Using alcohol-filled foam swabs, clean the whole surface
of the printhead heating elements (1).
Page 58
N0C902A Rev. 2
Sept. 14, 2010

User Guide
Figure 6.3
Cleaning the Printhead and the Platen
Page 59
N0C902A Rev. 2
Sept. 14, 2010

User Guide
6.3. RETURNING THE PRINTER TO OPERATING

CONDITION AFTER PERIODIC MAINTENANCE
6.3.1. PROCEDURE TO FOLLOW PRIOR TO OPERATING THE
PRINTER
After performing the periodic maintenance operations:
Allow the printer cleaning product to dry.
Rotate the cutter/burster module into its original position,
see page 16.
Close the printer cover, see page 14.
Connect the data cable and power cable, see page 26.
Power up the printer, see page 30.
Load the printer with paper, see page 32.
Print a document and check the print quality, see
page 46.
Page 60
N0C902A Rev. 2
Sept. 14, 2010

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IER 560 COMBO

IER 560 COMBO PRINTER

IER SIEGE - HEADQUARTERS

UNITED ARAB EMIRATES

IER PTE Ltd

IER Inc. Addison

IER Inc. Belton

IER 560 COMBO PRINTER

THIS PRODUCT COMES WITH A LITHIUM BATTERY.

DANGER OF EXPLOSION IF BATTERY IS INCORRECTLY

DISPOSE OF USED BATTERIES ACCORDING TO THE

Reorient or relocate the receiving antenna

Increase the separation between the equipment and receiver

Consult the dealer or an experienced radio/TV technician for help.

In accordance with FCC requirements, changes or modifications not expressly approved

IER 560 COMBO PRINTER

This product is also designed for IT power distribution system with

NORWAY SWEDEN FINLAND:

Apparaten skall anslutas till jordat uttag nr

THIS APPLIANCE MUST BE GROUNDED.

CONFORMING WITH THE VOLTAGE CHARACTERISTICS

This document contains proprietary information of IER. It may not be reproduced or

IER 560 COMBO PRINTER

In compliance with the European Directive 2002/96/CE relative to the management

The end owner of this product is responsible for either:

Transferring the product to an authorized treatment facility where the

IER 560 COMBO PRINTER

CONNECTING THE PRINTER AND POWER-UP ....................................... 26

INSTALLING AND LOADING THE MEDIA ................................................. 32

IER 560 COMBO PRINTER

PRINTER OPERATION ............................................................................... 43

USER LEVEL TROUBLESHOOTING ......................................................... 48

PRINTER MAINTENANCE .......................................................................... 54

IER 560 COMBO PRINTER

Keep the packaging carton and the foam protection

IER 560 COMBO PRINTER

1.2. INTRODUCTION TO THE PRINTER

IER 560 COMBO PRINTER

The printer may be equipped with optional accessories to increase

IER 560 COMBO PRINTER

1.3. PRINTER DIMENSIONS

IER 560 COMBO PRINTER

IER 560 COMBO PRINTER

In the event of a problem (paper jam), or printer

IER 560 COMBO PRINTER

1.4. OPENING AND CLOSING THE PRINTER COVER

The printer cover must remain closed.

IER 560 COMBO PRINTER

IER 560 COMBO PRINTER

1.5. OPENING AND CLOSING THE CUTTER/BURSTER

The cutter/burster module must remain closed.

To open the cutting/bursting module (1), pivot the

To close the cutter/burster module (1), rotate it back

IER 560 COMBO PRINTER

IER 560 COMBO PRINTER

1.6. PRINTER DESCRIPTION

Document ejection slot (4),

Retractable document output tray (3)

Control panel with display (5).

Masking plate to mask the front insertion slot (6)

Front insertion slot

Power switch (2).

IER 560 COMBO PRINTER