Issued Date

Issued in
Prepared by
Revised by
Approved by

:
:
:
:
:

July 21st, 2014

NHS SMG
HRM
Human Resources
General Manager

Distribution :
1. BOD
2. Human Resource Dept
3. All Dept. Concerned

Last Updated
By

:
:

SUBJECT
JOB CODE

: CONDUCT & GROOMING

STATEMENT
:

REPORT TO

PROCEDURE PURPOSE
DIVISION

: HUMAN RESORCES

DEPARTMENT
TRAINING
SECTION
LAST UPDATE

: PERSONNEL &
:
:

PROCEDURE PURPOSE :
-

INTER-DIVISIONAL STANDARD SET-UP

In the hospitality industry, standards of grooming and conduct of the hotels employees
should reflect the most favourable image of the hotel and inspire a true feeling of efficiency.

Consequently, each employee of the hotel is expected by the Management Team to be well
groomed and neat in personal appearance at all times.

Personal hygiene

In order to render the working conditions comfortable and pleasant for fellow employees, it
is of utmost importance that each staff member keeps herself/himself scrupulously clean.
Consequently, the use of an effective but discreet deodorant is essential in achieving the
required personal hygiene. A male employee shall ensure that his finger nails are well
trimmed and cleaned when starting a shift.
All female employees shall maintain their finger nails at a moderate length and neatly
manicured at all times. Vivid nail polish is not acceptable at the hotel.

Length and style of hair

The hair style of a male employee shall be neat and tidy, and hair shall be kept clean at all
times. Hair falling over the ears and collar, or covering a male employees eyes is not
acceptable.

Likewise, a male employee shall not shave his head or cut his hair so short that it is
unsightly. Sideburns shall be well trimmed and neat.

Female employees shall maintain neat, tidy, clean and well brushed hair. Concerning long
hair, it shall be tied with a proper ribbon at the back. Extreme hair arrangements, outlandish
or punk hair styles are strictly disallowed.

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Female make-up

Cosmetics where applied shall be used sparingly and shall not reflect any offensiveness or
bad taste.

Moustaches, beards and/or goatees

Moustaches, beards or goatees for any male employees are strictly prohibited.

Fashion

Employees shall always be dressed neatly and tidily. The following appended guidelines
shall be strictly adhered to :

1. Where uniforms are provided

A. An employee who is so requested and is issued with a uniform shall ensure that it is clean,
tidy and pressed before wearing it. No decorative or personal pins shall be worn on the
uniform unless it is stated by the hotel to be part of the uniform.
B. The name tag shall be smartly pinned onto the left hand chest pocket of the uniform.
C. Where ties and jackets are provided to male employees, they shall be worn at all times as
long as the employee is on duty and shall be brushed daily. Such jackets must be buttoned. A
male employee shall not wear any pins on the jacket so provided, unless it is so stipulated by
the hotel.
2. Where no uniforms are provided
Every employee shall ensure that she/he is dressed appropriately for work. Such appropriate
dress shall include:

For male employees

A. Plain light coloured business shirts with matching business trousers. Such shirts shall be
buttoned at all times, including sleeve-cuffs.
B. Printed shirts with designs or off-beat coloured trousers are not to be worn during working
hours. The tie shall match the attire and be of a classic cut.
C. Where belts are worn, they shall either be black or brown and match the attire. Belt buckles
shall not be too bold or obtrusive.
D. The use of a business jacket is compulsory when walking in the front-of-house areas of the
hotel.
For female employees
A. A female employee shall wear clothing that reflects propriety and refinement. As a guide, the
office clothing shall fit properly, be of good taste and be of a decent length, i.e., mini-skirts
are not to be worn during the office hours.
B. The colour of such office wear shall not be overbearing or bright and accessories shall be
used sparingly. The wearing of jeans, T-shirts or any other casual clothing is strictly
prohibited whilst an employee is on duty.

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Shoes

Shoes shall be comfortable but smart. Employees may not wear sandals, play shoes or canvas
shoes while they are on duty. All service and office employees shall wear leather business
shoes that are appropriate to the colour of the uniform or attire. Such footwear shall be
cleaned and polished daily.

An exception to the rule may be for cleaning, helping and other kitchen personnel, as the
nature of the job and the work environment makes the use of business shoes inappropriate.
They shall be provided with specifically designed shoes.

Engineering employees shall be required to wear safety shoes while they are on duty.

Conduct

The conduct in this context refers to how an employee conducts herself/himself in terms of
behaviour, manners and deportment with fellow colleagues and the public.

The following guidelines are therefore augmented :

1. The local greeting shall systematically be performed when greeting guests or any superior
2. When in the presence of the public, employees shall not keep their hands in their pockets or
on their hips, whether walking or standing
3. Employees shall not clear their nose or ears in public
4. Employees shall never comb or tidy their hair in public nor apply cosmetics in public areas.
Such actions shall be done in appointed washrooms
5. Employees shall not drag their feet when walking
6. Slouching across counters or leaning against the wall are highly undesirable habits which
shall not be practised
7. When in the company of guests, employees shall always remember not to use any dialect or
jargon. Good business English is the only tolerated language
8. Employees shall, with the aid of a handkerchief or tissue, cover their mouth when sneezing
and apologetically say Excuse me
9. Yawning or sighing in public areas is strictly prohibited
10. Male employees shall ensure that their coat/jacket is duly buttoned when appearing in public
areas

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