TERESA R.

SWAFFORD
Gastonia, NC 28052
teresa@802carolina.com

Cell: 704.214.4739

SUMMARY
I am passionate about adult learning and taking learners from the initial Oh my God, I cant do this to Hey this is a lot easier
than I thought, of course I can do this! I love being able to provide employees with the tools, skills and motivation to help them
meet and exceed your business objectives. Helping employees get over that fear of change, and get excited about the new
system so they can really see the benefits for them, at the end of the day, this is what makes it all worth the effort!

Secret security clearance

Instructional Design
Training Development & Delivery
Conduct/Support End user classes
Test script development

Management of test environments

Turning around attitudes
Improving employee satisfaction
Translating technical concepts into lay terms
Pre and Post Go Live On-Site-Support

TECHNICAL APPLICATIONS

UC360/SkyChain
SAP SD, WM, MM. HR, PM
Smart Station
Personnel Performance Management System
(PPMS)
Supervisor Support Program (SSP)

Wealth Management Workstation

IBS
Sales Desktop
OnDemand Personal Navigator Certification
NaviPlan
Instant Demo

PROFESSIONAL EXPERIENCE

INTREPID LEARNING XEROX /SUCCESSFACTORS

2014 CURRENT

Technical Implimentation Trainer

Responsible for delivering web based training and facilitating on-line question and answer sessions to consultants from
around the globe enabling them to configure and implement SuccessFactors to for their clients.

UNITED AIRLINES/CORESTAFF US, CA, IL

2013 2014

Master Trainer UC360/Skychain

Responsible for delivering instructor led classroom training for United Airlines, and United contractor cargo staff from
around the world. Responsible for tracking course attendance, administering end-of-course assessments, providng go-live
support, answering questions and resolving issues.
Provide help desk support to end users around the world ensuring cargo was shipped and received in a timely
cost effective manner
Proactive communications on any issues/risks as they occur to ensure resolution before they become problems
Provide special project support with global project team to resolve issues and help maintain a profitable bottom
line

ACCENTURE CONSULTING/ B2B WORKFORCE, US, GA

2011 - 2013

SAP Trainer GFEBS

Responsible for providing instructor led SAP training delivery for General Fund Enterprise Business System (GFEBS) to
end user throughout the US for US Army and Army National Guard. Provided year end and help desk support.
Supported Governance, Risk and Compliance (GRC) team to ensure commands are in compliance.
Provided Pre and Post go-live support for Aberdeen Proving Grounds ATEC command
Provided year-end support for ATEC ensuring smooth year end close out
Provided Tier II Remedy Helpdesk support for ATECs HQ ensuring all issues were resolved in an effective and
timely manner

THE MOORE GROUP (TMG), US, VA

2008 - 2011

Training Lead
Dept. of Justice (DOJ) Developed and delivered training materials for user acceptance test (UAT),student handbooks,
instructor materials, Quick Reference Guides and end user training.
LifeNet Health Developed SAP training manuals for SD, HR, WM & MM, PowerPoint slides, and trainer notes from
Business Process Procedures (BPPs), test scripts and other internal documents for the SAP conversion
Environmental Protection Agency (EPA) Responsible for developing training solutions for EPAs Financial System
Modernization Project (FSMP) converting the current core financial system (IFMS) to Momentum.

Teresa Swafford 704-214-4739

CBS Radio Managed implementation of proprietary software rollout across 145 radio stations (2,000 employees trained).
Responsible for managing training implementation for Traffic, Business Office and Sales Departments. Responsible for
development of job aids. Worked with software developers to resolve client issues in a timely manner.
Developed training materials, FAQs, end user guides, Quick Reference Guides, and instructor training manuals to
ensure effective, informative and engaging training environment
Managed on-site training resources to provide effective training and manage costs.
Provided classroom, desk-side and one-on-one training at customer locations
Provided support to helpdesk to ensure problems were quickly and efficiently resolved
Managed Train the Trainer for new trainers ensuring all trainers were prepared to help end users transition to new
system.

TRS CONSULTING, US, NC

2004-2005 & 2007 - 2008

Sr. Client Training Specialist

Delivered project training for new software rollout at financial institutions with more than 6,000 offices across the US.
Delivered classroom and on-demand web training. Created leave behinds, Job aids and FAQs for software courses.
Managed site set-up, on-site training deployment resources ensuring efficient and effective use of time and resources.
Provided WebEx, classroom training, one-on-one and desk side support and troubleshooting with clients across the
US for effective knowledge transfer to end-uses.

IBM GLOBAL SERVICES, US Financial Services Sector, Business Consulting

2005 - 2007
Learning Consultant
Implemented training solutions for clients across the US. Developed web based content for courses and user guides for
SAP Payroll and benefits classes. Developed quick reference materials, FAQs and video training aides using Instant
Demo and SimPro, as leave-behind job aides.
Managed contract training team to develop and deliver one-on-one, desk-side, classroom and web based training to
4,000 members of the Washington DC Police department ensuring DOJ compliance
Documented existing client systems and designated appropriate IBM replacement tools, resulting in smooth transition
to IBM tools for client at cut-over.

MERCER HR CONSULTING, US, CA / NC

1998 - 2004

Training Specialist
Managed KnowledgePlanet Learning Management system (LMS) for US population of 4,300+ users. Resolved global
Remedy tickets as they related to LMS. Reengineered related processes to improve productivity and performance and
strengthened ability to provide training and support materials by eliminating product backlog.
Managed global testing of LMS, developed documentation and test scripts and tested new CBT loads to LMS
resulting in faster turn-around in loading new builds/versions.
Created web based assessments and course content for LMS training program, monitored course attendance and
passage of assigned assessments for US population of 4300+ employees resulting in greater efficiency of employee
training programs.
Developed and administered standardized LMS training programs for global administrators (US, Australia, Canada,
Mexico, Brazil, Columbia, and UK) and US human resources professionals improving global efficiency and usage of
LMS.
Managed vendor relationship for US lending library increasing efficiency and reducing wait time for materials from up
to 2 years to 1 week.
EDUCATION
BS, Journalism/Public Relations, University of Oregon
Certified Master Trainer UC360
Industries:
Client
Engagements:

Airline, US Military, Travel, Restaurant, and Hotel, Financial, Police, Public Utility, HR Consulting,
Publishing, Non-Profit, Telecommunications, Radio, Federal Government, Healthcare
United Airline, US Army, US National Guard, LifeNet Health, EPA (Environmental Protection
Agency),DOJ (Dept. of Justice) CBS Radio, Ameriprise, Carlson, Thomson Financial, Merrill
Lynch, Wachovia, Advest Financial, PG&E, Washington DC Police Department, Mercer HR
Consulting, IDG (International Data Group), United Way of the Bay Area, AmericaWest, Oregon
Telcom, Westell Communications