Greta Makokis

Edmonton, Alberta
T5Y 4M2

Residence: (780) 475-1535

Summary

I am a flexible team player and truly enjoy a challenging environment. I possess excellent organizational
skills and ability to work independently in a multi-task environment.

Highlights of Qualifications

GoA Learning Centre – August 2004 to June 2009

 Operate a Meridian Business Set with an automatic call distribution

 Excellent organizational skills and ability to work independently in a multi-task environment

 Proficiency with office computer software, particularly Outlook, Word and Excel

 Coordination and organizational skills to manage time sensitive tasks and multiple deadlines
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 Good interpersonal skills when dealing with customers, vendors and other staff members

 Provides information and customer service to GoA employees, GoA Learning Centre staff,
vendors, agencies and boards via Email or our Call Centre.

 Active member of the Best Practices Committee to improve overall efficiency of the GoA
Learning Centre

 Work independently in a structured team environment. The ability to handle day to day issues
regarding such things as course booking problems, student/vendors issues and general email
questions can be handled without immediate consultant/coordinator assistance.

 Comprehensive knowledge of IMAGIS-HRMS Training Administration Module (Peoplesoft)

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 Knowledge of unit policies, procedures and standards especially regarding IMAGIS data entry
and course administration
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 Knowledge of current training offerings provided by the GoA Learning Centre

 Knowledge of the Admin. Recruitment Unit’s business processes.

 Knowledge of GOA Internal trainers as well as External Vendors

 Knowledge of GoA Learning Centre training delivery contracts and contract management
procedures

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 Responsible for the administration of a portfolio of courses, sessions, e-learning activities.
Generate and review IMAGIS reports to monitor course/session activity

 Responsible for key coordination, consultation and administration functions in relation to the
delivery of assigned courses and other learning activities of an assigned portfolio containing
courses and sessions. The courses offered range in class size from six students to as large a 600
participants for a special event. The class variety class goes from a limited session to a special
event offered to many.

 Major responsibilities include: assisting in the administration of assigned courses and other
learning activities,·ensuring data is timely and accurate so contract charges can be recovered,
ministries are kept informed of training costs and opportunities, and vendors, CHR Training
Consultants and ministry contacts are provided with up-to-date information about course and
enrollment status. Being attentive to details is a very important element of this position.

 Key contact for employees looking for training information and impacts our CHR Staff, ministry
staff, boards, agencies as well as our internal trainer and external vendors. Our courses are
offered throughout all of Alberta.

 Update the online calendar by-weekly so ensure employees have current course information

Restructuring & Government Efficiency & Alberta Health – June 2003 – August 2004

 HR IMAGIS, IMAGIS Finance, IMAGIS Procurement, Microsoft Office Suite

 Registering staff for conferences and/or courses, entering of conference information in a Access
database, administer for the Department Learning Account by verifying that proper procedures
are being followed i.e.: status of the employee using the IMAGIS HR system. Entering of
Learning Accounts in an Excel spreadsheet, Update training profiles in IMAGIS, process
payments using the IMAGIS Finance System.

 Receiving and handling all incoming calls for the division (7-line meridian).

 Strong record management skills including system generation, indexing, coding, cross
referencing, revising file series, generating and maintaining central file classification manuals
and inventorying divisional records for storage or destruction.

 Proven ability to respond and effectively manage multiple deadline situations.

 Proven ability to organize chaotic work environments.

Alberta Health /Alberta Corporate Services Centre – December 2001 – June 2003

 Direct incoming (Staff Training and Development Forms (STADAF), registering staff for
conferences and/or courses, entering of conference information in a Access database,
administering of the Learning Account by verifying employment status of the employee using
the IMAGIS HR system, entering of Learning Accounts in an Excel spreadsheet, Update training
profiles in IMAGIS, process payments using the IMAGIS Financial system, Expense Claims,
forwarding correspondence to appropriate signing or action area.

 Pay invoices on IMAGIS and processing adjustment vouchers.

 Enter employee training profile information in the HR IMAGIS system.

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 Prepare training status reports. Includes participant registration lists for courses/conferences,
Learning Account expenditures and conference type and attendance.

 Ordering of supplies on IMAGIS Procurement for Assistant Deputy Ministers Office, Human
Resource Services, Physician Services, Pay and Benefits and Support Services.

 Prepare training status reports. Includes participant registration lists for courses/conferences,
Learning Account expenditures and conference type and attendance.

 Ordering of supplies on IMAGIS Procurement for Assistant Deputy Ministers Office, Human
Resource Services, Physician Services, Pay and Benefits and Support Services.

Education

Grade 12 graduate of St. Joseph’s Composite High School

Courses and Certificates

 Working Smart with Outlook

 Microsoft Office Suite
 IMAGIS – Training & Administration
 Project Management Principles Part 1 & 2
 IMAGIS - Human Resources
 IMAGIS - Accounts Payable
 IMAGIS - Procurement
 The Human Factor
 Accelerated Learning
 Team Work Enhancement Series
 Adobe 7.0 Level 1 & 2
 Form Design Using Word/Acrobat
 Achieving Extraordinary Customer Relation
 Dealing with Difficult People
 Sailing at Work

References available upon request.