Professional Documents
Culture Documents
For the
Year 2009/2010
Covering the Period
1st July 2009
To
30th September 2009
TABLE OF CONTENTS
FOREWORD FROM THE CHAIRMAN ......................................................................... 5
MESSAGE FROM THE EXECUTIVE DIRECTOR ....................................................... 7
CHAPTER ONE.................................................................................................................... 8
1
INTRODUCTION............................................................................................. 8
1.1
1.2
2.1
2.2
2.3
2.4
2.4.5
2.5
2.6
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
3.9
3.10
4.1
4.2
4.3
4.4
5.0
RECOMMENDATIONS................................................................................ 51
5.1
5.2
ANNEXURE ........................................................................................................................ 65
EXECUTIVE SUMMARY
This Report consists of five Chapters.
Chapter One is an introductory Chapter which outlines PCSCs legal mandate and
jurisdiction.
Chapter Two covers Complaints and Inquiries in the Quarter under review. It
outlines the process of handling complaints and reviews complaints in the
following categories:
i.
ii.
iii.
iv.
v.
of working together with the PCSC for effective resolution of Complaints. PCSC
continued with this initiative in the reporting Quarter mainly for the purpose of
fine-tuning the necessary framework that will be used to assess MDAs.
The PCSC endeavours to publicize its services through advocacy and media
throughout the country and this time round additional Information, Education and
Communication (IEC) materials have been developed for distribution.
Another important development in the Quarter concerned the Ombudsman Bill.
PCSC jointly with the Kenya Law Reform Commission held a workshop to consider
Stakeholders input in the Ombudsman Bill. This Bill will ensure that the public can
have full confidence in the PCSCs ability to redress public Complaints with
sufficient powers to execute the Ombudsmans mandate.
Finally, I would like to express my appreciation to the Ministry of Justice, National
Cohesion and Constitutional Affairs for continued logistical support and to PCSC
Secretariat for commendable efforts in the production of this report.
CHAPTER ONE
1
INTRODUCTION
The Public Complaints Standing Committee {PCSC} was established by H.E the
President through Kenya Gazette Notice No. 5826 of 29th June 2007.
1.1
Kenya Gazette Notice No. 5826 of 29th June 2007 confers the PCSC with the following
functions:
1. To receive, register, sort, classify and document all complaints against public officers
in Ministries, Parastatals/State Corporations, Statutory Bodies or any other Public
Institution;
2. To inquire into allegations of misuse of office, corruption, unethical conduct, breach
of integrity, maladministration, delay, injustice, discourtesy, inattention,
incompetence, misbehavior, inefficiency or ineptitude etc;
3. To help set up and build complaint-handling capacity in the sectors of the public
service registering high incidences of Complaints (including but not limited to the
following areas; health, local authorities, police, lands, financial services etc);
4. To oversee, co-ordinate, monitor and follow up specific action on channeled
complaints;
5. To review regulations, codes of conduct, processes and procedures in the public
service and recommend changes necessary to avoid or reduce complaints;
6. To promote alternative dispute resolution through mediation;
7. To perform any other duties or tasks with regard to complaints, with a view to giving
meaningful effect to the same;
8. To ascertain whether on the face of it, there is merit in a complaint, and thereafter to
act on the complaint appropriately, which may include channeling it to the
responsible department of government for action;
9. To recommend, where the committee deems fit so to do, compensation or other
remedial action against Government or a public body or officer over any or some of
the complaints the committee attends to;
10. To prepare advisory opinions or proposals on appropriate remedial action to be taken
by the permanent secretaries or chief executives of affected ministries or public
bodies;
11. To recommend appropriate legislative reforms; and
12. To publish quarterly reports for public information on the number and nature of
complaints received and the action taken by the committee.
1.2
The PCSC has jurisdiction over public officers and public institutions. This
jurisdiction covers Ministries, Parastatals/State Corporations, Statutory Bodies and
any other public institutions.
The PCSC is mandated to receive and address complaints from any Kenyan citizen
or any person (including legal persons) lawfully present in Kenya concerning
maladministration in the conduct of public affairs. The exception to PCSCs
mandate is the Courts acting in their judicial capacity and Parliament in exercise of
its legislative functions. A complaint is therefore outside the PCSCs mandate if;
(a)
(b)
(c)
It is important to note that the PCSC receives and deals with complaints from or
concerning the conduct of private individuals or the private sector. However, the
PCSC entertains such complaints from the point of view and to the extent that the
conduct complained of is in one way or another regulated or overseen by a public
institution or public officer.
1.3
Admissibility of Complaints
A complaint that is within the mandate of the PCSC must satisfy the further criteria
of admissibility before the PCSC can initiate inquiries;
i.
ii.
The Complainant must have suffered some injustice resulting from the
public institutions/ officer act or omission ;
iii.
The complaint needs to have first been lodged with the institution concerned,
or otherwise brought to their attention, with either no reaction or with an
unsatisfactory reaction;
iv.
v.
The complaint must not question the merits of a Courts ruling or judgment;
and
vi.
10
CHAPTER TWO
2.0
The primary business of the PCSC is to receive, process, resolve and prevent future
occurrence of complaints brought against public officers and public institutions Ministries, Parastatals/State Corporations, Statutory Bodies, or any other public
institution. The PCSC also conducts inquiries on its own initiative in appropriate
cases.
PCSC is an independent avenue for complainants to lodge a complaint if they are
unable to reach a satisfactory resolution within the public institution concerned.
This provides the complainant with an opportunity to have their issue reviewed
independently while also PCSCs intervention may enable the public institution
identify opportunities for better administrative practice.
2.1
Members of the public can lodge complaints through personal visits to PCSCs
offices, email, telephone calls and postal mail. Figure 6 shows the percentage of
complaints received through the various contact modes available to the public.
Complaints made through personal visits amount to the largest proportion of
complaints received in the Quarter. PCSC continues to provide the opportunity for
complainants to visit our offices and approach PCSC staff during regional publicity
events.
All Complaints must be lodged through a Complaints Form - PCSC Form 1. A
Complainant is required to provide the following information;
(a) Complainants name and contact information.
(b) The Public institution or officer complained against.
(c) A Summary of the complaint.
(d) A Statement on exhaustion of other available remedies.
(e) The action expected from the PCSC.
(f) Copies of relevant documentation to support the complaint.
11
2.2
All Complaints are registered and acknowledged. The Complaints are then assessed
in order to determine if they fall within the PCSCs mandate. Straightforward
Complaints are handled at the intake stage, usually by informally contacting the
Government Department complained against. This may involve telephone inquiries
seeking preliminary information on the Complaint or referring the Complainant to
the Department for further assistance.
Assessment Stage
Each Complaint is checked to ensure that;
The institution or person complained of falls within PCSCs jurisdiction ;
The matter complained of is within PCSCs jurisdiction;
The Complaint has been lodged with the public institution concerned;
Sufficient information has been provided regarding the Complaint; and
The Complaint is not before the courts or another adjudicative body.
Where one or more of the above is not satisfied, PCSC writes to the complainant
explaining why PCSC cannot initiate inquiries. Where appropriate, the letter will
detail a course of action which may be appropriate to the complainant, such as
reference to a more appropriate Government Department, a request for further
details or reference to the internal complaints procedure of the public institution or
officer concerned.
Where a Complaint satisfies the above requirements PCSC initiates inquiries with
the relevant Government Department.
12
The Process
Complaint Received by PCSC
(Personal visits, telephone, postal mail, email, referrals)
Assessment Stage
Complaint is examined
against PCSCs mandate.
Response reveals no
Maladministration by
Public Institution
A detailed explanation
is issued to the
Complainant
explaining the PCSCs
decision not to initiate
further inquiries. The
complaint is closed.
Inquiry Stage
Allocated to a Case Officer
Enquiries initiated with
the public institution
concerned or complaints
channeled to the
appropriate Government
Agency.
Institutions response
considered in detail
Response reveals wrong
doing
by
public
institution.
13
Inquiry Stage
The purpose of the inquiry is to ascertain whether there is an instance of
maladministration by the public body concerned. The first step is to make detailed
inquiries to the public body. These inquiries usually take the form of a written
request for information to the Permanent Secretary or Chief Executive Officer of the
public institution concerned. Once these inquiries have been completed, a decision
is taken on to the appropriate course of action for each complaint. The possible
outcomes are;
If, at the inquiry stage the maladministration and the injustice caused to the
Complainant can be readily identified, the PCSC writes to the public institution or
officer outlining the maladministration identified and suggesting an appropriate
remedy. If the proposed remedy is accepted, the complaint is quickly resolved.
However, if the proposed remedy is not accepted, the PCSC initiates further
inquiries.
Further Inquiries Stage
At this point, the complaint is reviewed with the Complainant. The public
institution or officer concerned is given an opportunity to comment on the facts as
presented, PCSCs findings and the redress recommended. Upon receipt of any
comments from the public institution or officer concerned, PCSC advises both the
Complainant and the public institution or officer concerned.
14
2.3
PCSC received 317 new Complaints. Therefore, the total caseload for the Quarter
was 1,455 Complaints. 1,138 of these Complaints were on-going inquiries carried
over from the previous Quarter.
Of the 317 Complaints received in the Quarter, 313 were within the PCSCs
mandate while 4 were outside PCSCs mandate. Action was taken in 66 Complaints
out of which 20 Complaints were satisfactorily resolved while 251 Complaints were
carried forward to the next Quarter.
2.4
15
assurances that the payment would be made, he had not received payment to date.
The complainant was advised to lodge the Complaint with the Insurance
Regulatory Authority since Trinity Assurance Company is not a public institution.
In other instances, upon assessment of a Complaint, PCSC may find that the
complainant has not lodged the Complaint with the public institution concerned.
PCSC therefore advices the complainant to exhaust the internal redress mechanisms
within the public institution and if still dissatisfied then contact the PCSC. The
rationale is to give the public institution an opportunity to correct the incidence of
maladministration complained of since PCSC is a committee of last resort.
Delay in the Lands Office Kajiado
The complainant alleged delay by an officer in the Ministry of Lands Office in
Kajiado. The complainant stated that the officer had failed to act on documents to
facilitate processing of the complainants loan from the Agricultural Finance
Corporation. Upon assessment of the Complaint, PCSC found that the Complaint
had not been lodged at the Ministry of Lands. PCSC therefore advised the
complainant to lodge the Complaint at the Ministry of Lands and is dissatisfied
then contact PCSC.
2.4.2
Kenya Gazette Notice 5826 of June 29th 2007, gives PCSC discretion to ascertain
whether in the face of it a Complaint has merit or not and thereafter take
appropriate action on the Complaint. Some Complaints while within the PCSC
mandate were found not to have satisfactory grounds to warrant PCSC inquiries
and were therefore closed and the Complainants advised accordingly.
Wrongful Dismissal
A complaint was lodged alleging dismissal from the Ministry of Water and
Irrigation. The complainant stated that her dismissal was wrongful since the Court
had acquitted her of criminal charges preferred against her by Ministry of Water
and Irrigation. The complainant wanted to be reinstated by the Ministry. PCSC
determined that the Complaint had no merit since an acquittal by a court of law
does not automatically result in reinstatement. The employer has discretion to
16
In most instances, the PCSC strives to achieve a positive outcome that is satisfactory
to both the Complainant and the public institution or public officer complained
against. Below are examples of complaints which were settled by the public
institution concerned to the satisfaction of the Complainant.
Delay in Payment of Death Gratuity and Salary Arrears
The complainant alleged that delay by the Ministry of Medical Services in
payment of death gratuity for his deceased son. The complainant stated that
previously the Ministry of Medical Services and National Hospital Insurance Fund
(NHIF) had intimated to him that his claim could not be processed because the
deceaseds relevant documents were at their archives in Industrial Area and that it
would be cumbersome for the Ministry and NHIF officers to retrieve the
documents. PCSC initiated inquiries with the Ministry of Medical Services and
NHIF regarding delay in payment of the death gratuity. The Ministry of Medical
Services responded to PCSC inquiries advising that the deceaseds death gratuity
claim had been forwarded to Treasury for processing and that the salary arrears
had been dispatched to the Public Trustee. The complainant confirmed that the
documents had been forwarded to Treasury.
17
Inattention
A complaint was lodged in February 2009 against the Ministry of Roads alleging
that the Ministry had failed to carry out repairs for damages on the complainants
house and water tank occasioned by construction of the Thogoto Gikambura Mutarakwa road. The complainant stated that the Ministry of Roads Resident
Engineer had verified the damage in September 2008 but no further action had been
taken in relation to the Complaint. PCSC initiated inquiries with the Ministry of
Roads. Subsequently the Ministry of Roads responded to PCSC inquiries advising
that the complainant should liaise with Site Engineer for repairs. The PCSC advised
the complainant accordingly and considered the Complaint resolved satisfactorily.
Delay in Issuance of a PIN Certificate
The Complainant alleged delay by the Kenya Revenue Authority (KRA) in issuing
a PIN Certificate for his company. The complainant alleged that initially he was
informed that the delay was occasioned by a switch to online taxpayers-registration
system but KRA had taken inordinately long. PCSC initiated inquiries with the
KRA into the allegations of delay. KRA wrote to the PCSC advising that the
complainant had been issued with a PIN Certificate. The complainant confirmed
that he had received the PIN Certificate. PCSC considered the complaint
satisfactorily resolved.
Delay in Issuing Results
A complaint was lodged in May 2008 alleging delay by the Kenya National
Examination Council (KNEC) in issuing the complainant with Practical Teaching
Examination (PTE) results. The complainant alleged that she completed the PTE in
1999 but ten years later, the results had not been released to her. PCSC initiated
inquiries into the delay. KNEC responded to PCSC inquiries indicating that the
results were dispatched to the complainants duty station in April 2008. Further,
KNEC undertook to dispatch the results to the complainants duty station once
again. The complainant confirmed that she had received the results. PCSC
considered the Complaint resolved.
Inattention
The Complainant alleged inattention by the Police Department in replacing his
destroyed General Service Unit Discharge Certificate. The complainant stated that
18
Upon inquiry, PCSC may find that the action taken or decision made by the public
institution does not reveal any instance of maladministration. PCSC therefore
writes to the Complainant explaining that there was no instance of
maladministration and stating the reasons why the Complaint does not warrant
further inquiries.
Injustice
The complainant alleged that in 2008 the City Council of Nairobi wrongfully and
without notice realloted his plot of land to another allottee. The complainant alleged
that he had paid the rates consistently from 1987 until 2005. However, in 2008 when
he visited the City Council offices he was informed that the plot had been allotted to
someone else. PCSC initiated inquiries into the alleged irregularities. The City
Council of Nairobi responded advising that in December 2007, the complainant was
issued with a notice to repossess the plot due to heavy arrears but he failed to clear
the arrears. The plot was subsequently repossessed and reallotted. In addition the
City Council made an intimation that the only possible remedy for the complainant
was to explore if the Council could reconsider him on humanitarian grounds for an
alternative plot subject to availability. PCSC found that there was no instance of
maladministration in the Complaint and advised the complainant accordingly.
2.4.5 Complaints where PCSC Initiated Further Inquiries
Some responses to PCSCs inquiries were either not satisfactory or partially
addressed the issues that the PCSC had raised. PCSC invited the Complainant to
make comments on these responses and initiated further inquiries with the public
institution concerned.
19
Inattention
A Complaint was lodged in August 2008 against the Ministry of Provincial
Administration and Internal Security alleging inattention. The complainant
alleged that a pub and restaurant situated in his residential neighborhood plays
loud music in the night beyond hours thus occasioning noise pollution. Further, the
complainant alleged that the noise pollution has been going on since 1997 and
despite numerous complaints to the Ministry of State for Provincial Administration
the matter has not been resolved to date. PCSC initiated inquiries with the Ministry
of Provincial Administration into the allegations of inattention. The Ministry
responded to PCSC inquiries by providing resolutions of a meeting held between
the complainant and the owner of the pub and restaurant in June 2006. However,
PCSC considered the response not satisfactory since despite the resolutions of June
2006 the alleged nuisance had continued unabated to date. PCSC has initiated
further inquiries with the Ministry with a view to ensuring that the matter is
satisfactorily resolved.
2.5
PCSC has a dual role to provide an independent and impartial review and
resolution of individual complaints while also assisting public institutions improve
on their administrative practices and quality of services.
2.5.1
Administrative Review
20
concerned for the improvement of its practices and procedures. PCSC has identified
the following as the causes of systemic problems which lead to Complaints:
i. Inadequate or unclear legislation or policies;
ii. Failure to give reasons for decisions made;
iii. Inadequate record keeping;
iv. Inadequate communication within the public institutions and between
the institutions and the public; and
v. Delegations to levels lacking the required competence.
The following are some of the public institutions whose complaints against the
PCSC identified instances of faulty administrative and procedural practices within
the Quarter under review.
i. Ministry of Labour and Human Resource Development
As a follow up to the systemic trends identified from the Ministry of Labour
and Human Resource Development Complaints, PCSC held a consultative
meeting with the Ministry of Labour and Human Resources Development
officers. PCSC recommended review or revision of the Ministrys procedures
and policies to ensure that Complaints relating to labour officers failing to remit
Complainants dues after conciliation meetings do not recur.
ii. Advocates Complaints Commission
PCSC has also identified systemic trends in Complaints relating to the
Advocates Complaints Commission. PCSC considered that most of the
Complaints related to the procedure of handling the Complaint once it is lodged
with the Commission. Most complainants raised the issue of poor
communication between the Commission and themselves and also the
procedure once a complainant is invited to appear before the Commission for a
review of their case. This pointed to delegation to levels lacking the required
competence as complainants alleged that they appeared before subordinate
officers lacking the competence to preside over their Complaints. PCSC intends
to bring these issues to the attention of the Commission and offer proposals on
appropriate remedial actions.
21
22
without the need for costly litigation. It therefore defeats the purpose and objective
for which the PCSC is established for a public institution to decline to redress a
Complaint and instead advice PCSC that the complainant should go to court.
2.5.2
PCSC will study the findings of the survey with a view to make recommendations
to public institutions to improve their complaint-handling practices. Key among
these recommendations will be;
i. Establishment of designated complaint-handling desks and officers in all
public institutions; and
ii. Institutionalization of complaint-handling practices in the public sector.
23
2.5.3
As pointed out in the last Quarterly Report, timely and effective resolution of public
complaints is now a measurable indicator affecting the ranking of Ministries and
Public Institutions in the Performance Contracting cycle.
This provides the PCSC with a proactive approach to improving administrative
practices in public institutions through assisting and ensuring that public
institutions develop effective internal complaints-handling systems.
To this end PCSC has been working with the Office of the Prime Minister, Public
Sector Reforms and Performance Contracting to develop an instrument for public
institutions that contains the key indicators of an effective complaint-handling
process and which will be used as the basis for certification of Ministries, Agencies
and Departments.
2.5.4
PCSC maintains regular contacts with public institutions for effective and efficient
resolution of individual complaints. In the Quarter, PCSC held a number of
consultative meetings and exchanges with the Ministry of Information and
Communications, the Ministry of Cooperatives and Marketing Development, the
24
State Law Office, the Kenya Police and the Office of the Prime Minister Public
Sector Reforms and Performance Contracting Department.
2.6
The listing below comprises public institutions that have not responded to the
PCSCs initial inquiries and gives the corresponding number of inquiries Not
Responded- To.
Table 2.6: Analysis of Non-Responsive Public Institutions
Public Institution
Kenya Police
Ministry of Labour
Nairobi City Council
Provincial
Administration
Ministry of Lands
Ministry of Local
Government
The Judiciary
State Law Office
Ministry of Education
Ministry of State for
Defence
Teachers Service
Commission
Ministry of Transport
Ministry of Finance
Advocates
Complaints
Commission
Ministry of
11
8
28
11
4
6
58
39
11
8
8
7
5
6
6
3
2
3
8
5
8
4
1
1
1
0
23
16
16
13
4
3
3
3
12
2
2
5
3
4
1
4
3
3
2
0
0
11
9
9
2
2
2
3
5
0
3
6
0
0
0
9
8
2
2
25
Public Institution
Agriculture
Ministry of State for
Immigration and
Registration of persons
Public Service
Commission
Pensions Department
Ministry of Roads
Ministry of Medical
Services
Telkom Kenya Ltd
Ministry of Higher
Education
Ministry of
Cooperative
Development and
Marketing
Ministry of Public
works
Ministry of Gender,
Children and Social
Development
Ministry of Forestry
and Wildlife
Ministry of Energy
Kenya Revenue
Authority
Ministry of Housing
Ministry of state for
National Heritage and
Culture
Ministry of
Environment and
Mineral Resources
Office of the Vice
President
Ministry of Livestock
Development
Ministry of Tourism
0
3
2
3
2
1
2
0
1
1
1
1
6
6
5
1
1
1
1
3
1
1
2
1
1
0
5
5
1
1
0
2
2
0
0
1
1
0
3
3
1
1
1
2
1
0
1
0
0
0
3
2
1
0
0
0
1
0
0
1
0
0
1
1
0
0
26
Public Institution
Ministry of Water and
Irrigation
TOTAL
0
116
0
210
0
41
1
518
0
100%
27
CHAPTER THREE
3.0
STATISTICAL ANALYSIS
3.1
Complaints Received
In this Quarter, PCSC received of 317 new complaints as shown in the table below.
TABLE 3.1: Complaints received in the Quarter
Quarter Complaints
Month
Number
Percentage
July
105
33%
August
90
28%
September
122
39%
Sub-total
317
100%
2,061
498
24%
1,455
70%
108
5%
28
Resolved
Ongoing
Referred
Channeled
No.
No.
No.
No.
Q3
73
21
269
76
0.5
2.5
Q4
42
14
232
80
16
Q1
(2009/10)
20
290
92
Sub-total
135
791
32
2008
345
33
640
61
23
2%
43
2007
18
37
24
49
10
TOTAL
498
24%
1,455
70%
31
2%
77
4%
Year
2009
Quarter
29
3.2
Classification of Complaints Received in the Quarter by
Mandate
Outside mandate
1%
Within mandate
99%
30
3.3
Total
1.
39
12
2.
Complaints channeled to
responsible departments of
government for action e.g. The
Police Complaints Department
3.
Complaints resolved1
20
4.
251
79
TOTAL
317
100%
No.
31
Resolved complaints
6%
Ongoing inquiries
12%
Chanelled complaints
2%
32
No. Of Complaints
Percentage
Delay
91
29
Injustice
65
21
Misuse of Office
48
15
Unethical conduct
31
10
Inattention
20
Inefficiency
11
Others1
51
16
TOTAL
317
100%
33
34
21%
15%
16%
10%
6%
3%
Delay
Injustice
Misuse of
office
Unethical
conduct
35
Inattention Inefficiency
Others
36
No. of
Percentage
Complaints
Kenya Electricity Generating Co.
2
Ltd (KENGEN)
1
Ministry of Agriculture
2
1
Ministry of Finance
2
1
Ministry
of
Fisheries
2
Development
1
Ministry of State for Immigration
2
and Registration of Persons
1
Ministry of Water and Irrigation
2
1
Public Service Commission
2
1
Interim Independent Electoral
1
Commission
0
Kenya
Agricultural
Research
1
Institute
0
Kenya Prisons
1
0
Kenya Pipeline
1
0
Kenya Wine Agencies Ltd
1
0
Kenyatta University
1
0
Ministry
of Information and
1
Communications
0
Ministry
of
Livestock
1
Development
0
Ministry of Public Works
1
0
Ministry of Transport
1
0
National Anti Corruption Steering
1
Committee
0
National Social Security Fund
1
(NSSF)
0
Postal Corporation of Kenya
1
0
Telkom Kenya
1
0
Individual (Private) Complaint
1
0
Total
317
100
37
38
39
2%
2%
2%
M in . o f C o -o p . D e v t.
M in . o f P la n n in g
N a ir o b i C ity C o u n c il
O th e r p u b lic
in s titu tio n s
2%
M in . o f L o c a l G o v t.
3%
P e n s io n s
3%
TSC
3%
M in . o f E d u c .
A d v . C o m p la in ts
C om m .
5%
S ta te L a w O ffic e
T h e Ju d ic ia r y
M in . o f L a b o u r
M in . o f L a n d s
P r o v in c ia l A d m in .
K e n y a P o lic e
20%
16%
14%
12%
9%
4%
3%
No. Received
Percentage
Nairobi
87
27
Central
68
21
Eastern
38
12
Western
37
12
Nyanza
34
11
Rift Valley
34
11
Coast
15
North Eastern
TOTAL
317
100%
40
Out of the Four (4) Complaints received from North Eastern during
the Quarter, Three (3) Complaints were reported to PCSC by
visiting its office at Shell and BP House. In its Provincial tours in
the second Quarter of the last financial year 2008/09, the Committee
got a clear sense in Garissa, Mombasa and Kisumu that it is not
only essential, but vital, that PCSCs services be cascaded to
Provincial Headquarters urgently, and to District Headquarters in
the short to medium term.
As a short-term remedy to address the above concerns, the PCSC
has collaborated with local Community Based Organizations (CBO)
in three districts as a pilot project. These are Garissa, Kerugoya and
Kakamega. The CBOs, which are active at local level, will facilitate
and bridge the gap between the PCSC and the locals at the lower
geographic levels in the selected districts.
41
27%
25%
21%
20%
15%
12%
12%
11%
11%
10%
5%
5%
1%
0%
Nairobi
Central
Eastern
Western
Nyanza
R/Valley
Coast
N/Eastern
Province
3.7
No. Received
Percentage
Personal Visit
234
74
Postal mail
75
24
317
100%
TOTAL
42
Referrals, 1%
3.8
E-mail, 1%
Analysis by Gender
NUMBER
PERECNTAGE
Male
265
84
Female
36
11
Organizations/Groups
16
TOTAL
317
100%
43
Groups/Organization
5%
Female
11%
44
3.9
July
August
September
Inquiries
initiated
by
35
39
12
53
80
118
251
79
15
20
105
90
122
317
100%
the PCSC
Carried over
Complaints
resolved
Channeled to
other
government
institutions
TOTAL
45
No.
80
53
35
15
2
2
July
Resolved
August
Ongoing
Months
Chanelled
September
Carried over
Q4
Q1
32
12
39
12
Carried Over
227
84
251
79
20
270
100%
317
100%
46
227
Carried over
251
5
Chanelled
7
32
Ongoing
39
6
Resolved
20
47
CHAPTER FOUR
4.0
Government
Departments
that
could
handle
the
Complaints lodged.
4.2
48
4.3
Maximising
Awareness
on
Media
Opportunities
to
Increase
49
(xii)
Information Literature
50
CHAPTER FIVE
5.0
RECOMMENDATIONS
5.1
Kenya Gazette Notice No. 5826 of June 29 2007 mandates the PCSC:
(vii)
51
52
53
54
stood. In the letter the Chief HR & Admin instructed the paymaster
to pay the Complainant cash in lieu of notice for the leave days
together with his salary up to and including October 22, 2004.
PCSC has observed that there was an instant of
maladministration in the handling of the Complainants matter.
In particular, the PCSC opined that administrative errors made by
senior employees of KPLC due to lack of proper and clear
procedures within KPLC, should not occasion injustice to the
Complainant. PCSC therefore recommended to the Managing
Director of KPLC, with a copy to the Permanent Secretary of the
Ministry of Energy, that the Complainants case be considered as
a retrenchment and compensation be based on packages offered
by KPLC to employees in his position; or in the alternative KPLC
pay the Complainant the two years salary the Complainant
would have earned had he taken up the two year contract with
Allen Grove School Limited. PCSC has not had a response to our
correspondence dated 15th July 2009.
6)
55
56
that the charges against them were not established or that their past
record was considered and they were given another chance to
prove themselves. In this instance, the charge against the
Complainant was not established and prior to his dismissal, he had
been promoted in 1999 and 2002.
The PCSC formed the opinion that this is a case of
maladministration since there is an inconsistent application of
policies or practices. This has resulted in claims of favoritism and
tribalism in the Judiciary. In our letter to the Chairman of the JSC
dated 6th October 2008 we recommended that the Complainant
should be paid his accrued salary and retired in the normal
manner having regard to the lapse of time. We have had no
response to this letter.
5.2
57
58
59
60
61
62
encompasses
the
entire
public
service.
By
its
Service Charters
3.
Service charters in Ministries and Government Departments should
be presented in both Kiswahili and English. The PCSC has not
come across a Swahili version of a service charter in any of the
63
64
ANNEXURE
No
Date
Name
Province
Sex
Mode of
contact
29-Jul-09
Alexins D
Khalumba
Asiema & Co.
Advocates
Cyprian Ndwiga
Rift Valley
Visit
Nairobi
Daniel Maina
Mathiaka
Daniel Wanjala
Murunga
Dickson Bundi
Njagi
E K Gatheru
Rift Valley
Fredrick Musyoki
Kyuli
Geoffrey Mutai 3
George Omondi
Omollo
Gicheka Kamau &
Co. Adv.
Godfrey Kasaya
Mabia
Gombe Amoroso
Hillary Ngolobe
Otwani
1
7-Sep-09
2
3
29-Jul-09
29-Jul-09
4
30-Sep-09
5
16-Jul-09
6
7
6-Jul-09
28-Jul-09
8
9
21-Aug-09
7-Jul-09
10
27-Aug-09
11
27-Jul-09
12
13
29-Jul-09
11-Aug-09
14
Public Institution
Mandate
Case status
Committee member
in-charge
KENYA POLICE
Unethical conduct
Kenya Police
Within
New
Grace Madoka
Post
Unethical conduct
Kenya Police
Within
Closed
Grace Madoka
Referral
Delay
Kenya Police
Within
New
Kenneth Mwige
Post
Delay
Kenya Police
Within
Ongoing
Amb. Simani
Western
Visit
Injustice
Kenya Police
Within
New
Grace Madoka
Central
Visit
Inattention
Kenya Police
Within
New
Grace Madoka
Nairobi
Post
Inattention
Kenya Police
Within
Ongoing
Peter Karing'u
Eastern
Visit
Injustice
Kenya Police
Within
Ongoing
Grace Madoka
Rift Valley
Visit
Inattention
Kenya Police
Within
Ongoing
Grace Madoka
Nyanza
Post
Injustice
Kenya Police
Within
Ongoing
Grace Madoka
Post
Misuse of office
Kenya Police
Within
New
Grace Madoka
Nairobi
Nairobi
Nature of complaints
Nairobi
Post
Inattention
Kenya Police
Within
New
Grace Madoka
Nairobi
Unethical conduct
Kenya Police
Within
New
Grace Madoka
Nairobi
Post
Misuse of office
Kenya Police
Within
New
Grace Madoka
65
No
Date
Name
Province
Sex
15
7-Aug-09
Hillary Otwani
Rift Valley
Mode of
contact
Visit
26-Aug-09
Hudson Vilongo
Mabonga
James Gabriel
Kamau
Jeremiah King'ata
Wangondu
Jeremiah Warui
Gicheru
Job Cheruiyot
Kerui
John Chege
Njuguna
John G Osir
K'Apiyo
John Kebaso
Tinega
Joseph Shikuku
Amakobe
Josphat Kamunya
Mwangi
Kimani Gateru
Western
Visit
Central
Nairobi
Kiplangat
Cheruiyot
Laji Adoyo
Martin Sifuma
Bakuli
Mbakaya
Petronilla
Muhonka
16
23-Sep-09
17
30-Sep-09
18
25-Aug-09
19
12-Aug-09
20
24-Aug-09
21
13-Jul-09
22
30-Sep-09
23
24-Aug-09
24
14-Aug-09
25
26
8-Jul-09
13-Aug-09
27
28
25-Sep-09
28-Sep-09
29
10-Aug-09
30
Nature of complaints
Public Institution
Mandate
Case status
Misuse of office
Kenya Police
Within
New
Committee member
in-charge
Grace Madoka
Injustice
Kenya Police
Within
New
Grace Madoka
Visit
Unethical conduct
Kenya Police
Within
New
Grace Madoka
Visit
Delay
Kenya Police
Within
New
Grace Madoka
Central
Visit
Inattention
Kenya Police
Within
New
Amb. Simani
Rift Valley
Visit
Injustice
Kenya Police
Within
New
Grace Madoka
Nairobi
Visit
Delay
Kenya Police
Within
New
Grace Madoka
Nyanza
Post
Injustice
Kenya Police
Within
New
Grace Madoka
Nairobi
Visit
Injustice
Kenya Police
Within
New
Grace Madoka
Western
Visit
Misuse of office
Kenya Police
Within
New
Grace Madoka
Central
Visit
Misuse of office
Kenya Police
Within
New
Grace Madoka
Nairobi
Visit
Unethical conduct
Kenya Police
Within
Ongoing
Grace Madoka
Nairobi
Referral
Injustice
Kenya Police
Within
New
Grace Madoka
Nyanza
Visit
Injustice
Kenya Police
Within
New
Grace Madoka
Western
Visit
Maladministration
Kenya Police
Within
New
Grace Madoka
Western
Visit
Misuse of office
Kenya Police
Within
New
Grace Madoka
66
No
Date
Name
Province
Sex
14-Jul-09
Michael
Ndambuki Kyalo
Mohamed Ahmed
Abdullahi
Moses Nderitu
Maina
Moses Nkoimo
Eastern
Mode of
contact
Visit
NEP
Nairobi
31
15-Sep-09
32
22-Jul-09
33
34
17-Jul-09
14-Jul-09
Nature of complaints
Public Institution
Mandate
Case status
Inattention
Kenya Police
Within
New
Committee member
in-charge
Grace Madoka
Visit
Inattention
Kenya Police
Within
New
Grace Madoka
Visit
Inattention
Kenya Police
Within
New
Grace Madoka
Rift Valley
Visit
Inattention
Kenya Police
Within
New
Grace Madoka
Rift Valley
Post
Misuse of office
Kenya Police
Within
Ongoing
Grace Madoka
Nyanza
Visit
Unethical conduct
Kenya Police
Within
Ongoing
Grace Madoka
Coast
Visit
Injustice
Kenya Police
Within
New
Grace Madoka
Eastern
Visit
Injustice
Kenya Police
Within
New
Grace Madoka
Eastern
Visit
Injustice
Kenya Police
Within
New
Grace Madoka
40
23-Jul-09
Nancy Wambui
Kirubo
Norman Alex
Mogoi
Panuel J. M.
Maeke
Paul Muriithi
Njeru
Peter Muathe
Musau
Philip Ikonya
Nairobi
Misuse of office
Kenya Police
Within
Ongoing
Kenneth Mwige
41
21-Jul-09
Rift Valley
Visit
Misuse of office
Kenya Police
Within
New
Grace Madoka
24-Aug-09
Richard Riri
Ndegwa
Samson Luwayi
Indiayo 2
Samuel Muriithi
Watatua
Saul Andaye
Mudalungu
Simon Mutunga
Mulu
Central
Visit
Breach of integrity
Kenya Police
Within
New
Grace Madoka
Nairobi
Post
Inattention
Kenya Police
Within
Ongoing
Grace Madoka
Central
Visit
Maladministration
Kenya Police
Within
New
Grace Madoka
Western
Visit
Maladministration
Kenya Police
Within
New
Grace Madoka
Nairobi
Visit
Unethical conduct
Kenya Police
Within
New
Grace Madoka
35
6-Jul-09
36
28-Sep-09
37
8-Aug-09
38
31-Jul-09
39
42
14-Jul-09
43
29-Sep-09
44
15-Sep-09
45
29-Sep-09
46
67
No
Date
Name
Province
Sex
28-Sep-09
Susan Wanjiru
King'ori
Thomas Kiplangat
Kones
Tom Nyangeri
Mogaka
Wilfred Karanja
Githuka
Central
Mode of
contact
Visit
Rift Valley
Nairobi
47
24-Aug-09
48
6-Aug-09
49
14-Jul-09
50
28-Jul-09
1
10-Sep-09
2
9-Jul-09
3
1-Jul-09
4
5
24-Sep-09
22-Sep-09
6
22-Sep-09
7
19-Aug-09
8
24-Aug-09
9
26-Aug-09
10
11
28-Aug-09
Nature of complaints
Public Institution
Mandate
Case status
Injustice
Kenya Police
Within
New
Committee member
in-charge
Grace Madoka
Visit
Corruption
Kenya Police
Within
New
Grace Madoka
Visit
Corruption
Kenya Police
Within
New
Grace Madoka
Nairobi
Post
Misuse of office
Kenya Police
Within
New
Grace Madoka
Abil Mukhwana
Shitemi
Andrew Nyabuto
Momanyi &
Others
Beatrice K
Ngumbi
Bernard Mulwa
Musyoka
Bishar A Issak
Western
PROVINCIAL ADMINISTRATION
Post
Unethical conduct
Provincial Admin.
Within
New
Amb. Simani
Nyanza
Visit
Misuse of office
Provincial Admin.
Within
New
Amb. Simani
Central
Visit
Misuse of office
Provincial Admin.
Within
Ongoing
Amb. Simani
Nairobi
Post
Breach of integrity
Provincial Admin.
Within
Ongoing
Amb. Simani
Nairobi
Visit
Delay
Provincial Admin.
Within
New
Amb. Simani
Boniface Otieno
Okelo
Burure Mwita &
Others
Chepkero Loc.
Resident
Christiansen Otis
Jole
Christopher
Gitonga Miburi
Christopher Kala
Nyanza
Visit
Injustice
Provincial Admin.
Within
New
Amb. Simani
Nyanza
Post
Inattention
Provincial Admin.
Within
New
Amb. Simani
Visit
Incompetence
Provincial Admin.
Within
New
Amb. Simani
Rift Valley
Nairobi
Post
Inattention
Provincial Admin.
Within
New
Amb. Simani
Eastern
Visit
Discourtesy
Provincial Admin.
Within
New
Amb. Simani
Eastern
Post
Unethical conduct
Provincial Admin.
Within
Advised
Amb. Simani
68
No
Date
Name
Province
Sex
22-Jul-09
Cyprian Ngai
Ndereva
Daniel Njenga
Doge
Edwin Obanda
Nyanducha
Elijah Kirimi
Imong'i
Erastus P Gomba
3
Geoffrey Mutuma
Gerrald
Grace Wambui
Mungai
Hosea Majanga
Eastern
Mode of
contact
Visit
Central
Nairobi
12
30-Sep-09
13
25-Sep-09
14
21-Jul-09
15
8-Sep-09
16
7-Aug-09
17
24-Jul-09
18
19
17-Aug-09
30-Sep-09
20
21
28-Jul-09
6-Aug-09
22
23
6-Jul-09
23-Sep-09
24
25-Sep-09
25
14-Jul-09
26
3-Aug-09
27
Nature of complaints
Public Institution
Mandate
Case status
Delay
Provincial Admin.
Within
Ongoing
Committee member
in-charge
Amb. Simani
Visit
Misuse of office
Provincial Admin.
Within
New
Amb. Simani
Visit
Misuse of office
Provincial Admin.
Within
New
Amb. Simani
Eastern
Visit
Unethical conduct
Provincial Admin.
Within
New
Amb. Simani
Nyanza
Visit
Inattention
Provincial Admin.
Within
New
Amb. Simani
Eastern
Visit
Injustice
Provincial Admin.
Within
New
Grace Madoka
Central
Visit
Inattention
Provincial Admin.
Within
New
Amb. Simani
Western
Visit
Inattention
Provincial Admin.
Within
New
Amb. Simani
Isaac Kipturgut
Ngetich
Jacob Aringo
Rift Valley
Visit
Injustice
Provincial Admin.
Within
New
Amb. Simani
Nairobi
Visit
Misuse of office
Provincial Admin.
Within
New
Amb. Simani
John Gathiga
Jeremiah 3
John M Kioko
Central
Visit
Unethical conduct
Provincial Admin.
Within
Ongoing
Amb. Simani
Eastern
Visit
Injustice
Provincial Admin.
Within
New
Amb. Simani
Julia Wambui
Gitonga
Lucy Wakonyo
Kariuki
Lydia Wambui
Muriithi
Michael N
Mwangi
Central
Visit
Misuse of office
Provincial Admin.
Within
New
Amb. Simani
Central
Visit
Inattention
Provincial Admin.
Within
New
Amb. Simani
Central
Post
Injustice
Provincial Admin.
Outside
Advised
Amb. Simani
Nairobi
Visit
Misuse of office
Provincial Admin.
Within
New
Amb. Simani
69
No
Date
Name
Province
Sex
28
30-Sep-09
Monica Amolo 2
Nyanza
Mode of
contact
Visit
29
17-Sep-09
Moses Nkoimo 2
Rift Valley
Visit
28-Sep-09
Moses Omondi
Ombokh
Moses Wamalwa
Mukhamari
Munyoki Maimbo
Munyoki
Nelson Maina
Komu
Ochanji Mitungu
Nyanza
Western
Pascal Okware
Okolodi
Peter Lewes
Lenkoidad
Rose Wakio
Gichira
Samson M
Makubo
Samuel Moruye
Mosoti
Samwel Wachira
Muthee
Sicily Muthoni
Gacoki
Stephen Ekitela
Aboto
Sterah Wamaitha
Muraguri
30
17-Jul-09
31
20-Aug-09
32
30-Sep-09
33
34
4-Aug-09
18-Sep-09
35
15-Jul-09
36
13-Aug-09
37
30-Sep-09
38
26-Aug-09
39
13-Aug-09
40
16-Sep-09
41
2-Jul-09
42
8-Jul-09
43
Nature of complaints
Public Institution
Mandate
Case status
Misuse of office
Provincial Admin.
Within
New
Committee member
in-charge
Amb. Simani
Breach of integrity
Provincial Admin.
Within
New
Amb. Simani
Visit
Misuse of office
Provincial Admin.
Within
New
Amb. Simani
Visit
Misuse of office
Provincial Admin.
Within
Ongoing
Amb. Simani
Eastern
Visit
Injustice
Provincial Admin.
Within
New
Amb. Simani
Central
Visit
Injustice
Provincial Admin.
Within
New
Amb. Simani
Western
Post
Injustice
Provincial Admin.
Within
New
Amb. Simani
Western
Visit
Delay
Provincial Admin.
Within
New
Amb. Simani
Eastern
Visit
Injustice
Provincial Admin.
Within
Advised
Amb. Simani
Central
Visit
Inattention
Provincial Admin.
Within
New
Amb. Simani
Nyanza
Visit
Delay
Provincial Admin.
Within
New
Amb. Simani
Nairobi
Referral
Misuse of office
Provincial Admin.
Within
New
Amb. Simani
Central
Visit
Misuse of office
Provincial Admin.
Within
New
Amb. Simani
Nairobi
Referral
Misuse of office
Provincial Admin.
Within
New
Amb. Simani
Rift Valley
Visit
Inefficiency
Provincial Admin.
Within
Ongoing
Amb. Simani
Central
Post
Misuse of office
Provincial Admin.
Within
Ongoing
Peter Karing'u
70
No
Date
Name
Province
Sex
23-Sep-09
Timothy Chege
Wambui
Wellington S Kalo
Central
Mode of
contact
Visit
Coast
1-Sep-09
Wellington
Senerwa Kalo
Coast
29-Sep-09
Alexander Meeme
Kajoi
Amis Ong'olo Rao
& Esther K.
Jashon
Amos R. Nganga
& Others
Antony Kanja
Wambugu
Benard Kamau
Njuguna
Bernard Kamau
Njuguna
Dancan
Wambugwa
Mwangi
Doughlas
Odhiambo Otieno
Edward Kangethe
Mukira
Eliab Imbikha
Musha
Elijah Kamau
Nganga
Eastern
Visit
Eastern
Visit
44
45
21-Aug-09
46
1
28-Sep-09
2
21-Jul-09
3
19-Aug-09
4
3-Sep-09
5
30-Sep-09
6
28-Sep-09
7
17-Aug-09
8
28-Sep-09
9
21-Aug-09
10
29-Sep-09
11
Central
Nature of complaints
Public Institution
Mandate
Case status
Injustice
Provincial Admin.
Within
New
Committee member
in-charge
Amb. Simani
Post
Misuse of office
Provincial Admin.
Within
New
Amb. Simani
Visit
Misuse of office
Provincial Admin.
Within
New
Amb. Simani
Min. of Lands
Within
New
Peter Karing'u
Delay
Min. of Lands
Within
New
Peter Karing'u
Visit
Inefficiency
Min. of Lands
Within
New
Peter Karing'u
MINISTRY OF LANDS
Breach of integrity
Nairobi
Visit
Delay
Min. of Lands
Within
New
Peter Karing'u
Nairobi
Post
Inefficiency
Min. of Lands
Within
New
Peter Karing'u
Central
Visit
Unethical conduct
Min. of Lands
Within
New
Peter Karing'u
Central
Visit
Injustice
Min. of Lands
Within
New
Peter Karing'u
Nyanza
Visit
Maladministration
Min. of Lands
Within
New
Peter Karing'u
Nairobi
Visit
Injustice
Min. of Lands
Within
New
Peter Karing'u
Western
Visit
Delay
Min. of Lands
Within
New
Peter Karing'u
Central
Visit
Delay
Min. of Lands
Within
New
Peter Karing'u
71
No
Date
Name
Province
Sex
23-Sep-09
Esther Wangui
Ndegwa
Francis Kamau
Ng'ang'a
Francis Wainaina
Njogu
Fredrick
Kithiambiru
Geoffrey Kithome
Ngewa
Godfrey Muriu
Kamau
Godwin Kamau &
Others
Harry Kitao
Stephens
Henry Shilowere
Lusuli
Hezbon Mwangi
Wambere
John A Chumbe
Central
Mode of
contact
Visit
Central
Central
Justin Nyaki
Ngure
Kimani Muhatia
M. Philip & D
Mugambi
Miwani Sugar
Nucleus Land
Nehemiah Njeru
Grishom
12
28-Sep-09
13
14-Sep-09
14
16-Sep-09
15
31-Jul-09
16
30-Sep-09
17
27-Aug-09
18
1-Sep-09
19
4-Aug-09
20
4-Aug-09
21
22
14-Jul-09
7-Jul-09
23
24
7-Aug-09
8-Jul-09
25
24-Sep-09
26
10-Sep-09
27
Nature of complaints
Public Institution
Mandate
Case status
Injustice
Min. of Lands
Within
New
Committee member
in-charge
Peter Karing'u
Visit
Injustice
Min. of Lands
Within
New
Peter Karing'u
Post
Delay
Min. of Lands
Within
New
Peter Karing'u
Eastern
Visit
Corruption
Min. of Lands
Within
New
Peter Karing'u
Eastern
Visit
Unethical conduct
Min. of Lands
Within
New
Peter Karing'u
Nairobi
Visit
Incompetence
Min. of Lands
Within
New
Peter Karing'u
Central
Visit
Inefficiency
Min. of Lands
Within
New
Peter Karing'u
Nairobi
Visit
Inefficiency
Min. of Lands
Within
New
Peter Karing'u
Western
Post
Misuse of office
Min. of Lands
Within
New
Peter Karing'u
Central
Post
Inattention
Min. of Lands
Within
New
Kenneth Mwige
Nyanza
Visit
Misuse of office
Min. of Lands
Within
New
Peter Karing'u
Eastern
Visit
Misuse of office
Min. of Lands
Within
New
Peter Karing'u
Central
Visit
Misuse of office
Min. of Lands
Within
New
Peter Karing'u
Eastern
Post
Incompetence
Min. of Lands
Within
New
Peter Karing'u
Referral
Misuse of office
Min. of Lands
Within
New
Peter Karing'u
Visit
Ineptitude
Min. of Lands
Within
New
Peter Karing'u
Nairobi
Eastern
72
No
Date
Name
Province
Sex
28
21-Jul-09
Oira Oira
Nyanza
Mode of
contact
Visit
29-Sep-09
Paul Ng'ang'a
King'ori
Robinson Kombe
Yeri
Samuel Munga
Ngithenji
Satima Peak
Farmers
Simon Mburu
Njabu
Tabarai Olemaito
Tampushi
United Mumwe
Association
Weni Mwangano
Central
Visit
Coast
Rift Valley
Coast
30-Sep-09
Wilfred Makori
Maeri
Nairobi
29-Sep-09
Antonina Achitsa
Mwilitsa
Benjamin M
Chahiru
Bonface Wambua
Sikuku
Catherine Ilusa
Marende
David Juma
Sisenda
29
4-Sep-09
30
13-Jul-09
31
18-Sep-09
32
24-Jul-09
33
17-Jul-09
34
13-Aug-09
35
36
22-Jul-09
37
1
19-Aug-09
2
24-Aug-09
3
28-Sep-09
4
14-Jul-09
5
Central
Nature of complaints
Public Institution
Mandate
Case status
Incompetence
Min. of Lands
Within
New
Committee member
in-charge
Peter Karing'u
Delay
Min. of Lands
Within
New
Peter Karing'u
Post
Delay
Min. of Lands
Within
New
Peter Karing'u
Visit
Misuse of office
Min. of Lands
Within
Ongoing
Peter Karing'u
Visit
Injustice
Min. of Lands
Within
New
Peter Karing'u
Central
Visit
Inefficiency
Min. of Lands
Within
New
Peter Karing'u
Rift Valley
Visit
Inefficiency
Min. of Lands
Within
Ongoing
Peter Karing'u
Visit
Delay
Min. of Lands
Within
New
Peter Karing'u
Post
Inattention
Min. of Lands
Within
New
Peter Karing'u
Visit
Delay
Min. of Lands
Within
New
Peter Karing'u
Nairobi
Visit
Min. of Labour
Within
New
Peter Karing'u
Western
Visit
Inattention
Min. of Labour
Within
New
Nafisa Abass
Nairobi
Visit
Injustice
Min. of Labour
Within
New
Nafisa Abass
Western
Visit
Delay
Min. of Labour
Within
New
Nafisa Abass
Nairobi
Visit
Delay
Min. of Labour
Within
Ongoing
Nafisa Abass
Central
MINISTRY OF LABOUR
Delay
73
No
Date
Name
Province
Sex
10-Aug-09
Dominic Mutunga
Nairobi
Mode of
contact
Visit
14-Aug-09
Festus Kanga
Muhehe
Gabriel Muloli
Wambua
Harrison Gacheru
Maina 2
John Mukiti
Musyoka
John Odindo
Anakalo
Joseh Chege
Muchai
Joseph Owiti &
Others
Kennedy Tovoko
Muyekho
Kenneth M
Mutegi
Mackay
Mackenzie &
Others
Makham Patrick
Kinyanjui
Nancy Nyambura
Mwangi
Noel George
Khaaba
Onesmus Mbole
Mukungi
Western
Visit
Eastern
Central
7
14-Jul-09
8
27-Jul-09
9
29-Sep-09
10
29-Sep-09
11
28-Sep-09
12
27-Aug-09
13
29-Jul-09
14
13-Aug-09
15
6-Jul-09
16
3-Sep-09
17
20-Sep-09
18
19-Aug-09
19
23-Sep-09
20
Nature of complaints
Public Institution
Mandate
Case status
Delay
Min. of Labour
Within
Channeled
Committee member
in-charge
Nafisa Abass
Delay
Min. of Labour
Within
Channeled
Nafisa Abass
Visit
Delay
Min. of Labour
Within
Closed
Nafisa Abass
Visit
Injustice
Min. of Labour
Within
Channeled
Nafisa Abass
Eastern
Visit
Injustice
Min. of Labour
Within
New
Nafisa Abass
Nairobi
Visit
Delay
Min. of Labour
Within
New
Nafisa Abass
Central
Visit
Delay
Min. of Labour
Within
New
Nafisa Abass
Nairobi
Visit
Delay
Min. of Labour
Within
New
Nafisa Abass
Western
Visit
Misuse of office
Min. of Labour
Within
Channeled
Nafisa Abass
Nairobi
Visit
Misuse of office
Min. of Labour
Within
Channeled
Nafisa Abass
Nyanza
Visit
Unethical conduct
Min. of Labour
Within
Ongoing
Nafisa Abass
Nairobi
Visit
Delay
Min. of Labour
Within
New
Nafisa Abass
Nairobi
Visit
Delay
Min. of Labour
Within
New
Peter Karing'u
Nairobi
Visit
Injustice
Min. of Labour
Within
New
Nafisa Abass
Nairobi
Visit
Delay
Min. of Labour
Within
Channeled
Nafisa Abass
74
No
Date
Name
Province
Sex
27-Aug-09
Patrick Kinyanjui
Makeni
Patrick Mbokoyi
& Others
Peter Maina
Ndirangu
Philip Mwangi
Macharia
Samuel Otieno
Samba
Stephen
Nyakundi
Nyamongo
Tilas Mawia
Mwasa
William
Odhiambo Ogol
Western
Mode of
contact
Visit
Nairobi
Nairobi
21
22-Sep-09
22
29-Sep-09
23
22-Sep-09
24
1-Jul-09
25
31-Aug-09
26
30-Jul-09
27
21-Aug-09
28
1-Jul-09
1
23-Jul-09
2
3
21-Aug-09
30-Sep-09
4
8-Sep-09
5
6
9-Jul-09
1-Sep-09
Nature of complaints
Public Institution
Mandate
Case status
Delay
Min. of Labour
Within
New
Committee member
in-charge
Nafisa Abass
Visit
Delay
Min. of Labour
Within
New
Nafisa Abass
Visit
Delay
Min. of Labour
Within
New
Nafisa Abass
Central
Visit
Breach of integrity
Min. of Labour
Within
New
Nafisa Abass
Nairobi
Visit
Unethical conduct
Min. of Labour
Within
Ongoing
Nafisa Abass
Coast
Post
Unethical conduct
Min. of Labour
Within
New
Nafisa Abass
Eastern
Visit
Injustice
Min. of Labour
Within
New
Nafisa Abass
Nairobi
Visit
Unethical conduct
Min. of Labour
Within
Channeled
Nafisa Abass
Christina Adino
Acholla
David M.
M'mungania
Geoffrey Mutai 2
Nairobi
Post
Judiciary
Within
Ongoing
Grace Madoka
Eastern
Visit
Delay
Judiciary
Within
New
Grace Madoka
Rift Valley
Visit
Breach of integrity
Judiciary
Outside
Closed
Grace Madoka
Harrison Omwega
Mariga
Japheth Ogenda
Owour
John D Skoda
Nyanza
Visit
Inefficiency
Judiciary
Within
New
Grace Madoka
Rift Valley
Post
Delay
Judiciary
Within
New
Grace Madoka
Nairobi
Visit
Corruption
Judiciary
Within
Ongoing
Grace Madoka
John Irungu
Japhat & Others
Nairobi
Visit
Inefficiency
Judiciary
Within
New
Grace Madoka
THE JUDICIARY
Delay
75
No
Date
Name
Province
Sex
8-Sep-09
Joseph Gateri
Mutuangaru
Nicholas Muli
Central
Mode of
contact
Visit
Nairobi
Nicholas Mwangi
Muchiri
Paul Makokha
Okoiti
Peter Kariuki
Githoge
Peter Kibocha
Maina
Stephen Maina
Githaiga
Timon Elisha Kai
Onyango
Walter Oyoo
Central
Western
8
9
29-Sep-09
4-Aug-09
10
7-Sep-09
11
29-Sep-09
12
28-Sep-09
13
8-Jul-09
14
22-Sep-09
15
16
15-Sep-09
4-Sep-09
1
2
16-Sep-09
8-Sep-09
Nature of complaints
Public Institution
Mandate
Case status
Delay
Judiciary
Within
New
Committee member
in-charge
Grace Madoka
Visit
Delay
Judiciary
Within
New
Grace Madoka
Visit
Delay
Judiciary
Within
New
Grace Madoka
Visit
Delay
Judiciary
Within
New
Grace Madoka
Coast
Visit
Incompetence
Judiciary
Within
New
Grace Madoka
Central
Post
Maladministration
Judiciary
Within
New
Grace Madoka
Central
Post
Delay
Judiciary
Within
New
Grace Madoka
Nyanza
Post
Injustice
Judiciary
Within
New
Grace Madoka
Nyanza
Visit
Delay
Judiciary
Within
New
Grace Madoka
Within
New
Grace Madoka
Allan Odira
Akanga
Ekaran Loolel
Nyanza
Visit
Rift Valley
Post
Discourtesy
Within
Resolved
Grace Madoka
Nyanza
Visit
Inattention
Within
New
Grace Madoka
Post
Inattention
Within
New
Peter Karing'u
21-Aug-09
Erastus P Gomba
2
Hassan K. Ngeny
& Others
Johnstone Njuki
Nairobi
Visit
Delay
Within
New
Peter Karing'u
23-Jul-09
Julius Mwambi
Coast
Post
Delay
Within
New
Peter Karing'u
8-Jul-09
Munir Abubakar
Masoud
Peter Kimani &
Nairobi
Visit
Breach of integrity
Within
Advised
Peter Karing'u
Central
Visit
Inefficiency
Within
New
Peter Karing'u
3
22-Jul-09
4
7
8
24-Jul-09
Rift Valley
76
No
Date
Province
Sex
Mode of
contact
Nature of complaints
Public Institution
Mandate
Case status
Committee member
in-charge
Peter Muiruri
Ng'ang'a
Shashikant K
Raval
United Mumwe
Association
Robert Kamau
Gikonyo
Central
Visit
Delay
Within
New
Grace Madoka
Nairobi
Post
Delay
Within
Ongoing
Peter Karing'u
Visit
Ineptitude
Within
New
Grace Madoka
Nairobi
Visit
Inefficiency
Within
New
Peter Karing'u
Annastacia
Munzuu Mutia
Beatrice Wanjiru
Mwangi
Bonface Ojango
Rhangho
Dennis Gumbe
Osire
Ernest Reuben
Muhati
Joseph K Githio &
Others
Linety Munialo
Wechuli
Pius Baraza
Watenya
Ruth Nyangasi
Boaz
Samuel Kinyanjui
Kamau
Nairobi
Within
Advised
Grace Madoka
Central
Outside
Advised
Grace Madoka
Nyanza
Within
New
Grace Madoka
Nyanza
Within
New
Grace Madoka
Western
Within
New
Grace Madoka
Central
Within
New
Grace Madoka
Western
Within
New
Grace Madoka
Western
Within
New
Grace Madoka
Nyanza
Within
Ongoing
Grace Madoka
Rift Valley
Within
New
Grace Madoka
Name
Others
25-Sep-09
9
23-Jul-09
10
22-Jul-09
11
2-Sep-09
12
16-Jul-09
1
8-Jul-09
2
6-Aug-09
3
16-Sep-09
4
4-Aug-09
5
14-Sep-09
6
12-Aug-09
7
12-Aug-09
8
17-Jul-09
9
18-Aug-09
10
Central
77
No
Date
Name
Province
Sex
15-Jul-09
Thomas Nabutse
Okonyo
Coast
Mode of
contact
Post
4-Aug-09
Alice W Kariithi
Nairobi
Post
29-Sep-09
Herman Maringa
Jefa
James Olwande
Adhanja
John Ochieng
Odie
Josephine
Wairimu Kabea
Kagumo College
Workers
Marion Caroline
Kanuri 2
Stanley Kithinji
Coast
Visit
Nairobi
Nyanza
Central
Thomas Gathogo
Mungai
Wambua Kyengo
11
1
2
7-Sep-09
3
14-Sep-09
4
16-Jul-09
5
16-Jul-09
6
7-Aug-09
7
8
26-Aug-09
30-Sep-09
9
10
1
15-Jul-09
Public Institution
Mandate
Case status
Delay
Advocates Complaints
Commission
Within
Referred
Committee member
in-charge
Grace Madoka
Min. of Education
Within
New
Nafisa Abass
Delay
Min. of Education
Within
New
Nafisa Abass
Discourtesy
Min. of Education
Within
New
Nafisa Abass
Visit
Injustice
Min. of Education
Within
New
Nafisa Abass
Visit
Delay
Min. of Education
Within
New
Nafisa Abass
Visit
Delay
Min. of Education
Within
Ongoing
Nafisa Abass
Central
MINISTRY OF EDUCATION
Delay
Central
Visit
Unethical conduct
Min. of Education
Within
New
Nafisa Abass
Eastern
Visit
Unethical conduct
Min. of Education
Within
New
Nafisa Abass
Central
Visit
Delay
Min. of Education
Within
New
Nafisa Abass
Eastern
Visit
Misuse of office
Min. of Education
Within
New
Nafisa Abass
Within
New
Nafisa Abass
3-Aug-09
Abil Mukhwana
Western
8-Jul-09
Alice Wanjiku
Mbatia
Eliud Milimu
Mashati
Joel Nzioka
Muikeku
Kamau Methu
Nairobi
Post
Injustice
TSC
Within
Advised
Nafisa Abass
Rift Valley
Post
Incompetence
TSC
Outside
Closed
Nafisa Abass
Eastern
Visit
Injustice
TSC
Within
New
Nafisa Abass
Central
Visit
Delay
TSC
Within
New
Nafisa Abass
2
7-Jul-09
3
28-Sep-09
4
5
Nature of complaints
8-Sep-09
78
No
Province
Sex
Mode of
contact
Nature of complaints
Public Institution
Mandate
Case status
Committee member
in-charge
Mactilda
Amuhaya
Mark Fredrick
Kisika
Martha Njoki
Kariuki
Simon Mwangi
Western
Visit
Injustice
TSC
Within
New
Nafisa Abass
Western
Visit
Injustice
TSC
Within
New
Nafisa Abass
Central
Visit
Delay
TSC
Within
New
Nafisa Abass
Nairobi
Post
Injustice
TSC
Within
New
Nafisa Abass
Douglas G
Mwangi
Edith Muringo
Njeru
Faith Nkirote
Mutea
Joseph Nzioka
Uswii Kalobia
Josphat Maina
Muchiri
Lucia Njeri
Mwaniki
Peter Wa Ndula
Nairobi
Visit
Pensions Department
Within
New
Peter Karing'u
Central
Post
Delay
Pensions Department
Within
New
Peter Karing'u
Eastern
Visit
Delay
Pensions Department
Within
New
Peter Karing'u
Eastern
Post
Delay
Pensions Department
Within
Ongoing
Peter Karing'u
Central
Visit
Delay
Pensions Department
Within
New
Peter Karing'u
Rift Valley
Post
Delay
Pensions Department
Within
Ongoing
Peter Karing'u
Western
Post
Injustice
Pensions Department
Within
Advised
Amb. Simani
17-Jul-09
Rusalia
Adhiambo Odiero
Nyanza
Post
Unethical conduct
Pensions Department
Within
Advised
Peter Karing'u
30-Jul-09
Abraham Kipkorir
Limo
Ahmed Omar
Mamo
Rift Valley
Within
New
Peter Karing'u
NEP
Visit
Within
New
Peter Karing'u
Date
Name
Muhammad 2
29-Sep-09
6
25-Sep-09
7
19-Aug-09
8
9
25-Sep-09
19-Aug-09
1
11-Aug-09
2
14-Jul-09
3
22-Jul-09
4
9-Jul-09
5
19-Aug-09
6
7
9-Jul-09
1
29-Sep-09
2
PENSIONS DEPARTMENT
Delay
Misuse of office
79
No
Date
Name
Province
Sex
17-Sep-09
Hassan Barisa
Kalime
Jacinta Wambui
Gakuo
David Wanjau
Mwangi
Zaitun Jepkorir
Coast
Mode of
contact
Visit
Nairobi
Rift Valley
28-Sep-09
William Rosano
Masese
11-Aug-09
Albert Mwaniki
Kinyugo
Mary M Sisenda
Eastern
Phoeby Anyango
Ouma
Robert Ikumu
Chege
Wellingstone
Mwasaha Kiti
Daniel Kitavi
Muinde
Nyanza
3
2-Sep-09
4
7-Jul-09
5
6
13-Jul-09
1
22-Jul-09
Nature of complaints
Public Institution
Mandate
Case status
Delay
Within
New
Committee member
in-charge
Peter Karing'u
Visit
Misuse of office
Within
New
Peter Karing'u
Visit
Misuse of office
Within
Ongoing
Peter Karing'u
Rift Valley
Post
Misuse of office
Within
New
Peter Karing'u
Nyanza
Visit
Maladministration
Within
New
Peter Karing'u
Within
New
Nafisa Abass
Within
Resolved
Peter Karing'u
Within
New
Nafisa Abass
Within
Ongoing
Nafisa Abass
Within
New
Nafisa Abass
Within
New
Nafisa Abass
New
Peter Karing'u
Eastern
Visit
Maladministration
Min. of Planning
Within
New
Peter Karing'u
Western
Post
Corruption
Min. of Planning
Within
New
Peter Karing'u
Rift Valley
Post
Misuse of office
Min. of Planning
Within
Resolved
Peter Karing'u
Nairobi
2
7-Sep-09
3
7-Jul-09
4
30-Jul-09
5
10-Sep-09
6
13-Jul-09
4-Aug-09
John Gathiaga
Jeremiah
Leonard K.
Kitomu
Mohamed Mutiti
13-Jul-09
Philip K A Too 2
1
22-Jul-09
2
Central
Coast
Eastern
80
No
Date
Name
Province
Sex
28-Jul-09
Pius Omollo
Ouma
Timothy Ayieko
Olingo
Nairobi
Mode of
contact
Visit
Nairobi
Visit
Francis Tochi
O'Maranda
John Mwangi
Mwai
Kamunyoge
Gatwrao Squatters
Mwaniki Anne
Gathigia
Osborne
Nyakundi Bosire
Sarah Wacera
Mwangi
Nairobi
Visit
Nairobi
Visit
Bernard Mulwa
Musyoka
loregae E
Lawrence
Ndula James
Stone
Samwel Muriuki
Kirera
Suleiman
Mohamed
5
30-Jul-09
6
11-Sep-09
1
21-Jul-09
2
13-Aug-09
3
30-Sep-09
4
26-Aug-09
5
6-Aug-09
6
1-Jul-09
1
28-Sep-09
2
9-Jul-09
3
24-Sep-09
4
28-Sep-09
5
Nairobi
Nature of complaints
Public Institution
Mandate
Case status
Unethical conduct
Min. of Planning
Within
New
Committee member
in-charge
Peter Karing'u
Corruption
Min. of Planning
Within
New
Peter Karing'u
Within
New
Peter Karing'u
Unethical conduct
Within
New
Peter Karing'u
Post
Corruption
Within
New
Peter Karing'u
Nairobi
Visit
Misuse of office
Within
New
Peter Karing'u
Nairobi
Visit
Breach of integrity
Within
New
Peter Karing'u
Nairobi
Visit
Injustice
Within
New
Peter Karing'u
Nairobi
Within
Ongoing
Amb. Simani
Rift Valley
Visit
Injustice
Min. of Defence
Within
New
Amb. Simani
Western
Post
Injustice
Min. of Defence
Within
Ongoing
Amb. Simani
Eastern
Visit
Delay
Min. of Defence
Within
New
Amb. Simani
Coast
Visit
Injustice
Min. of Defence
Within
New
Amb. Simani
81
No
Date
Name
Province
Sex
22-Sep-09
Boaz Ingasia
Indeje
Eustage Ndumia
Kamunya
Evans Jumah
Adiedo
Oscar N O Oyoko
Western
Mode of
contact
Visit
Central
Visit
Incompetence
Rift Valley
Visit
Delay
Nyanza
Post
Delay
1-Sep-09
Risper Sakwa
Joseph
Western
Visit
Breach of integrity
21-Aug-09
Ahmed Somow
Ahmed 2
Josphat Mburu
Thiongo 2
Michael Ogondi
Msewe
Raphael Mutunga
Nzioki
Rose Mwerechi
Ambei
NEP
Post
MINISTRY OF ROADS
Misbehavior
Nairobi
Visit
Nairobi
Eastern
Western
Nairobi
Nairobi
1
30-Sep-09
2
23-Sep-09
3
26-Aug-09
Nature of complaints
Public Institution
Mandate
Case status
Delay
Min. of Medical
Services
Min. of Medical
Services
Min. of Medical
Services
Min. of Medical
Services
Min. of Medical
Services
Within
New
Committee member
in-charge
Grace Madoka
Within
New
Nafisa Abass
Within
New
Nafisa Abass
Within
New
Grace Madoka
Within
New
Grace Madoka
Min. of Roads
Within
New
Peter Karing'u
Delay
Min. of Roads
Within
New
Peter Karing'u
Visit
Injustice
Min. of Roads
Within
Ongoing
Nafisa Abass
Visit
Inattention
Min. of Roads
Within
New
Peter Karing'u
Visit
Injustice
Min. of Roads
Within
Ongoing
Amb. Simani
Within
Ongoing
Grace Madoka
4
5
1
14-Aug-09
2
6-Jul-09
3
22-Jul-09
4
17-Aug-09
5
20-Jul-09
21-Jul-09
Consolata
Khavetsa
Ezekiel Kamau
Kimani
Pascal M. Kiama
28-Jul-09
TAK Karogocho
1
7-Aug-09
2
Central
Visit
Injustice
Min. of Gender
Within
New
Nafisa Abass
Eastern
Visit
Misbehavior
Min. of Gender
Within
New
Nafisa Abass
Post
Maladministration
Min. of Gender
Within
New
Nafisa Abass
82
No
Date
Name
Province
Sex
4-Aug-09
Anne Nyangasi
Ndakala
Flora Nasimiyu
Ingutia
Joseph Kamonjo
Mwangi
Western
Mode of
contact
Post
Western
Post
Delay
Central
Visit
Inattention
Alexander Kasina
Mukala
Evanson Gachoka
Kamau
Peter Munyao
Muange
Eastern
Central
Visit
Delay
Eastern
Visit
Injustice
11-Aug-09
Ishmael A Misire
Nyanza
Post
8-Sep-09
Kamau Methu
Muhammad
Paul Makokha
Okoiti
Central
Visit
Western
Visit
Francis Njuki
Gatugo
Harrison Gacheru
Maina
Kiptuget &
Kamara Forest
Association
Rift Valley
Central
David Nyabuti
Nyanza
1
4-Aug-09
2
20-Jul-09
3
29-Sep-09
1
29-Sep-09
2
8-Sep-09
3
1
2
14-Aug-09
3
13-Aug-09
1
27-Jul-09
2
22-Jul-09
3
1
21-Aug-09
Rift Valley
Nature of complaints
Public Institution
Mandate
Case status
Delay
Kenya Railways
Corporation
Kenya Railways
Corporation
Kenya Railways
Corporation
Within
New
Committee member
in-charge
Peter Karing'u
Within
New
Peter Karing'u
Within
New
Peter Karing'u
Within
New
Grace Madoka
KPLCo. Ltd
Within
New
Grace Madoka
KPLCo. Ltd
Within
New
Grace Madoka
KRA
Within
New
Nafisa Abass
Delay
KRA
Within
New
Nafisa Abass
Injustice
KRA
Within
New
Nafisa Abass
Within
New
Nafisa Abass
Delay
Min. of Forestry
Within
New
Nafisa Abass
Post
Misuse of office
Min. of Forestry
Within
Closed
Nafisa Abass
Within
New
Grace Madoka
83
No
Province
Sex
Mode of
contact
Nature of complaints
Public Institution
Mandate
Case status
Committee member
in-charge
Mercy Wanjiru
Kuria
Michael Orenge
Nyagaka
Central
Visit
Misuse of office
Min. of Youth
Within
New
Grace Madoka
Nyanza
Visit
Maladministration
Min. of Youth
Within
New
Grace Madoka
Daniel Chris
Amolo
James Kamuyu
Mwai
Nyanza
Within
New
Grace Madoka
Central
Within
New
Grace Madoka
Daniel Kithuka
Telela
Zachariah G G
Duko
Eastern
Within
New
Grace Madoka
Coast
Visit
KENGEN
Within
New
Grace Madoka
28-Aug-09
Edward Obwocha
Nairobi
Visit
Min. of Agriculture
Within
New
Nafisa Abass
3-Aug-09
Richeal Nasimiyu
Kwoma
Rift Valley
Visit
Min. of Agriculture
Within
New
Nafisa Abass
29-Sep-09
Lilian Sungu
Odongo
Mbuti Stephen
Kingoo
Western
Visit
Min. of Finance
Within
New
Peter Karing'u
Nairobi
Visit
Min. of Finance
Within
Ongoing
Grace Madoka
11-Aug-09
Central
Within
New
Nafisa Abass
3-Sep-09
Kenya Marine
Fisheries Research
Inst. Staff
Coast
Within
New
Nafisa Abass
Date
Name
Nyabende
30-Sep-09
2
21-Aug-09
3
24-Jul-09
1
30-Sep-09
2
24-Jul-09
1
29-Sep-09
2
1
2
1
28-Jul-09
2
1
Delay
KEMRI
Injustice
84
Min. of Fisheries
No
Within
New
Nafisa Abass
Within
New
Nafisa Abass
Within
New
Nafisa Abass
Within
New
Nafisa Abass
Within
New
Nafisa Abass
Within
New
Nafisa Abass
Within
New
Grace Madoka
Within
New
Nafisa Abass
Visit
KENYA PRISONS
Delay
Kenya Prisons
Within
New
Nafisa Abass
Visit
Kenya Pipeline
Within
New
Peter Karing'u
Within
New
Peter Karing'u
18-Aug-09
Ali Abdiirahman
Haji
Mary Eunice W
Regero
NEP
Central
Albert Mmumata
Mugone
Esther Maguta
Western
Nairobi
Bernard Saulo
Nzeki
Stephen Kuria
Kiarie
Eastern
Nairobi
30-Jul-09
Duncan Nyumbah
Nyanza
13-Jul-09
Anthony Omondi
Olumasai
Nairobi
3-Aug-09
Agnes Wairimu
Goko
Central
27-Aug-09
Johnson Kibor
Korir
Rift Valley
25-Sep-09
John Otieno
Awinja
Nyanza
31-Aug-09
29-Sep-09
1
9-Sep-09
1-Sep-09
1
26-Aug-09
2
Committee member
in-charge
Province
Case status
Name
Mandate
Date
Sex
Mode of
contact
Nature of complaints
Public Institution
Delay
Min. of Immigration
Inefficiency
Min. of Water
85
Date
Name
Province
Sex
Mode of
contact
30-Sep-09
George Ondiru
Mose
Nairobi
Visit
7-Sep-09
Nairobi
24-Sep-09
Mohamed Ali
Motha
Nairobi
29-Sep-09
S. M. Githundi
Nairobi
Visit
1-Jul-09
David Njoroge
Rift Valley
Post
MINISTRY OF TRANSPORT
Ineptitude
13-Jul-09
Tom Majanja
Shivachi
Western
13-Aug-09
Norah Kavutha
Musyoka
Nairobi
25-Sep-09
Martine Tome
Rift Valley
30-Sep-09
Thomas Icharia
Chege
13-Jul-09
Mary Kanyi
Mutuku
No
Public Institution
Mandate
Case status
Committee member
in-charge
Kenyatta University
Within
New
Nafisa Abass
Within
New
Nafisa Abass
Within
New
Peter Karing'u
Within
New
Peter Karing'u
Min. of Transport
Within
Ongoing
Peter Karing'u
Within
Ongoing
Grace Madoka
Within
New
Peter Karing'u
Within
Advised
Nafisa Abass
Central
Visit
Within
New
Nafisa Abass
Central
Within
Closed
Amb. Simani
1
1
Nature of complaints
KENYATTA UNIVERSITY
Injustice
86
Telkom Kenya
87