Sunil

How to choose your holiday
Pearls of Wisdom
Important Note on Visa
How to Book
Terms & Conditions
Summer 2015
Name:
Contact Number:
Visit us at www.coxandkings.com
Call us on: 1800 22 1235 / 1800 20 90400 GSM: 09867565599
Contents
How To Choose Your Holiday............................. 02
Pearls Of Wisdom................................................... 04
Important Note On Visa.........................................07
How to Book ............................................................ 08
Terms & Conditions............................................... 14
Booking Form.......................................................... 23
How to choose your Holiday?

HOW TO CHOOSE YOUR HOLIDAY?
Holidays
provide
an
essential
opportunity to refresh ourselves and
escape our demanding schedules.
Therefore holidays need to be chosen
carefully so that you have pleasant
memories.
We have given on the right page 2 broad
classifications of any holiday, based on
where, with whom and with how many
people you wish to take your holiday.
Holidays or Tours can be broadly
classified in
Group Tours (package tours) and
Individual Tours (tailormade, or
customised tours)
Based on these its easier to decide
which is suitable to you based on what
type of a person you are. We will take
you briefly through some of the key
benefits of each type of holiday to
make it easier for you to make a well
informed choice.
GROUP TOURS
This type of tour has carefully planned
itineraries and a well balanced mix
of essential sightseeing, planned
activities, coupled with meals. An
experienced tour director accompanies
the group and manages all the
arrangements, so that the guests
can have unlimited fun and take back
happy memories.
GROUP TOURS - ADVANTAGES
Get Great Value for Money tours.
Cox & Kings Duniya Dekho
Enjoy the cost benefit which

accrues because of bulk buying
discounts from all suppliers.
Avoid travelling alone. Get security
for you and your family in unknown
destinations. When you travel in a
group, you have other co-travelers
and the tour manager who can help
in case of an emergency.
It is possible to estimate the actual
total cost of the holiday well in
advance.
You get a chance to meet different
people of varied cultures and
interests on the tour.
No advance planning for the routes.
Everything is booked.
An efficient way to visit all must
see spots. While you may spend
less time in one location, youll see
a greater range of sights than you
probably would travelling on your
own.
You do not have to worry about
anything as the tour manager takes
care of everything.
INDIVIDUAL TOURS
Individual
Tours
(also
known
Tailormade or Customized Tours)
are designed to enable you to enjoy
complete
freedom.
Everything
regarding your holiday is Tailormade depending on your individual
requirements, tastes and budget.
You can buy complete packages
or just components of a package
amongst other services. eg. Only

accommodation, sightseeing.
Individual Tours - Advantages
Offers total flexibility in terms of
choice of itinerary, time, cuisine,
sightseeing and accommodation
to suit your budget and your taste.
Follow your own time.
You can choose your own travel
companions, be it family or friends.
There are indepth opportunities
to explore places in terms of
sightseeing and learning about the
culture of those places.
Experience the trip based on your
likes, dislikes and interests.
You can be creative in planning
your itinerary. For example you
could choose a self-drive holiday
In Australia, with scuba diving and
bungee jumping added.
You do not mind spending that little
extra to enjoy the holiday to its
fullest. For example you may hire a
private vehicle and pay extra for an
additional day.
Now that you have a clear
understanding of the different types of
holiday options available, you will be
better equipped to make a choice that
best fits your likes and requirements.
We have given you a simple grid of
the different types of holidays that
Cox and Kings Sells under Group and
Individual tours to help you select
your choice. Bon voyage!
How to choose your Holiday?

ESCORTED GROUP TOURS
FEATURES
DUNIYA DEKHO
SUPER SAVER
TOURS
DUNIYA DEKHO
BEST VALUE
TOURS
DUNIYA DEHKO
MOST POPULAR
TOURS
LUXURY
ESCAPADES
GROUP TOURS
INSIGHT
VACATIONS
Co-traveller
Passengers
from India
Passengers
from India
Passengers
from India
Cosmopolitan
travellers from all
over the world
Cosmopolitan
travellers from all
over the world
Grade / category
Value for money,

budget tours
Value for money

tours
Premium tours
Luxury tours
Premium tours
Type
Coach tours
Coach tours
Coach tours
Coach tours
Coach tours
Sightseeing
Only city tour
Must see
Must see
Must see
Must see
Optional excursions
Available
Available
Available
Available
Available
Hotels
Clean, functional,
tourist / budget
category
Clean, functional,
tourist / budget
category
Mix of first, superior

and tourist category
Superior first class /

deluxe 5 star / 4 star
First class and

above
Hotel location
Away from city

centre
Away from city

centre
Some in city centre

and some away from
city centre
Most are in city

centre
Most in city
centre, some away
from city centre
Breakfast:
Continental
Breakfast:
Continental
Breakfast:
Continental
Breakfast:
Continental
Breakfast:
Continental
Other meals:
Indian cuisine
Other meals:
Indian cuisine
Other meals:
Indian cuisine
Other meals:
Multicuisine
Other meals:
International cuisine
Tour manager
Indian
Indian
Indian
Cosmopolitan
Cosmopolitan
Region specific tours
N/A
N/A
N/A
N/A
N/A
Meals
INDIVIDUAL TOURS
FEATURES
FLEXIHOL
TAILORMADE
LUXURY ESCAPADES
PRIVATE AND
TAILORMADE
TOURS
RELAX AND
EXPLORE
CLUB MED
INSIGHT
VACATIONS
Traveller
Individual
Individual
Individual
Individual
Individual
Grade /
category
Options ranging from

budget to luxury
Luxury
Premium
Premium
Premium
Transfers
By choice - transfers
ranging from
seat-in-coach to
private
Private basis only
Private basis only
By choice - transfers
ranging from
seat-in-coach to
private
Coach tours
Sightseeing
By choice
By choice
By choice
All inclusive concept
By choice
Hotels
By choice
Superior first class

/ deluxe
5 star / 4 star
By choice
First class and above First class and above
Hotel location
By choice
City centre
By choice
Meals
Tour manager
Exotic
By choice
Option of
international cuisine International cuisine International cuisine International cuisine International cuisine
or local cuisine
N/a
N/a
N/a
N/a
N/a
Pearls of wisdom
A few pearls of wisdom from our
Travel Experts
Come. discover the treasures around the
world on our Duniya Dekho Escorted Group
Holiday Tours. Please find below a few of Cox
& Kings suggestions and advice to make your
holiday a memorable one.
Picture Postcard Sightseeing!
To fit in all the must see sights, we structure
our sightseeing tours to suit the itinerary, to
give you a proper overview of any city.
Note:
Panoramic city tour
A view from your coach of the sights /
monuments as you drive past. Some tours will
also have a few photo stops.
Orientation city tour
Walk and see the sights at close quarters but
from outside.
Visit
Enter the site / monument and spend time in
the place.
SHOP TILL YOU DROP !
A treasure trove awaits savvy shoppers. See
first hand where some of the worlds most
exclusive products are made. Great gifts and
souvenirs like Papyrus, Carpets, Ceramics,
Handicrafts, Perfume, Crystals, Venetian Glass,
Spices, are yours at great prices.
Tour Manager
We request you to kindly co-operate with your
Tour Managers and abide by their instructions
for a successful and a memorable tour.
Professional Guides
Theres no substitute for a little local flavour,
so we employ English Speaking local guides
who provide detailed insights in specific cities,
thereby complementing your Tour Manager.
Coaches
Since most of your travel in different tours
around the world will be by road, for your
comfort we have carefully chosen airconditioned modern coaches for travel.
However in the UK air-cooled coaches are
used. There are long drives from one city to
another and we provide frequent convenience
stops to ensure that you have an opportunity
to smoke, stretch your legs, or use the rest
rooms facilities.
In the USA on certain days the journeys are
over 8 to 10 hours and in Europe, the average
travelling time by coach is approximately
8 to 10 hours or more.
Some of the motor coaches are equipped with
in-built emergency washroom facilities. The
word emergency is stressed upon because
these facilities are not designed to be used as
4
regular washrooms. Kindly use the convenience

stops provided at regular intervals.
We regret that in the interest of your fellow
passengers, eating, smoking and drinking alcoholic
beverages is strictly not permitted on the coach.
It is in your interest to keep the coach neat and
clean, so that you and your fellow passengers can
be comfortable during your holiday.
Baggage On Coach
Please note that porterage is not included in
the tour price, unless specified otherwise. It is
often difficult to get porters to assist as hotels
may or may not provide this service and it is
therefore advisable to use bags with wheels.
Coaches have limited space for luggage.
Therefore, we permit only one suitcase and
one handbag per person in the coach. The
suitcase should be of a size of 158 cms. (width
+ length + height).We would request you to
make separate arrangements to store any
extra baggage you would carry on tour.
Hotels
Check-in and check-out timings differ from country
to country and range between 1400 hrs 1600 hrs
for check-in and between 1000 hrs 1200 hrs for
check-out. While checking into the hotel, please
follow the instructions of the Tour Manager.
Sometimes due to high occupancy, hotel rooms
might not be ready, in which case we request
you to wait patiently. You have the option of
reserving a room from the previous day, though
at an extra cost.
Hotels rooms around the world have facilities like a
mini-bar, pay television channels, which have to be
paid for as per usage. Hotels may or may not have
the Tea/Coffee making facilities in their rooms.
Some hotels offer safe deposit lockers. We would
recommend that you make use of them.
Unlike other countries, most hotels across
Europe do not have air-conditioners / fans due
to climatic conditions.
Please note any damage to your room will
be charged to you directly by the hotel. We
request you to occupy the designated dining
areas for our group in certain hotels.
Rooms / Cabins
We will try our best to provide you with
adjacent / interconnecting rooms / cabins,
however there is no guarantee and is subject
to availability. Unlike other countries where
the rooms are fairly spacious, European
and Far East hotel rooms are small and can
accommodate a maximum of three people.
Triple rooms are not much bigger than a twin
room, so it is advisable to get a separate bed
for an accompanying minor.
In some destinations, a triple room consists
of one queen size double bed and one single
bed. Likewise the sleeper trains from Cairo
to Aswan / Luxor and vice versa do not offer
triple accommodation. Triple room are not
available at Genting Highlands & South Africa.

In case of requests for triple sharing, an extra
room will be provided for the third person at
an extra cost, unless specified otherwise.
In USA triple room consist of either two Queen
size double beds or one Queen size double
bed and a single bed.
Optionals
Every Cox & Kings tour comes with a few
optional exclusives, just for you. The price
of the optional tours includes the cost of
transportation to and from the sightseeing
place; the services of a local representative,
administrative and communication charges
for booking and our professional charges in
addition to the entrance fees. Reservations
and payments for optional tours can be made
in India prior to departure. You can also pay
on arrival on day one of your tour (in Euros in
Europe, USD in USA and other countries) to the
Cox & Kings Tour Manager. No credit card or
Travellers Cheques payments will be accepted.
Stopover Packages / Additional Tour
Check out our exciting pre and post tour
packages with great value at attractive prices.
We also feature several exciting extension
packages you can choose from, according to
your budget and taste. You may also purchase
an additional tour. For example USA with
Europe. In this case, you will be responsible for
arranging your own airport / hotel transfers.
Complimentary Travel Kit
A travel bag per adult (male) and a ladies bag, is
a complimentary gift with your Cox & Kings Tour.
Your Personal Tour Expenses
You need to carry money for your shopping
and personal expenses like tips, mineral
water (In certain countries Tap water is safe
for drinking), a la carte meals, alcoholic
beverages, tea / coffee, soft drinks, telephone
calls, laundry, minibars, pay channels on T. V.,
paid toilets, porterage, room service, excess
baggage charge, etc. as they are not included
in the Brochure or Price Grid. If you avail
any service which is not included in the tour
package, then the payment for the same will
have to be cleared by you directly.
Punctuality
The drivers are bound by restrictions
concerning maximum driving hours per day
and per week, and the itineraries are planned
with regard to the same. It is therefore
Client Signature:
Staff Signature:
Pearls of wisdom
essential that the itineraries, schedules and
timings are strictly adhered to by you so as to
ensure that all the services can be duly provided.
If you or any of your co-passengers miss any
service due to unpunctuality, there would be
no refund for the same. This shall be applicable
even on occasion when you are affected by your
co-passengers lack of punctuality.
Tipping
Tipping is a way of life everywhere. Since
your coach driver spends a large part of the
day driving you safely, loads and unloads your
luggage onto the coach; it is customary to tip
him. It is mandatory that you tip Euro 3/- in
Europe and USD 2/- in USA per person per
day to the coach driver / porterage at hotel
if required. Euro 2/- in Eur ope or USD 2/- in
USA per person to each local guide. Refer to
the below table:
PER DAY
EURO
USD
AUD
NZD
Driver
Per piece
of Luggage
in Hotels /
Airport
(each way)
Local Guide
PER DAY EURO USD

Public toilet attendants need to be tipped
nominally after use.
Airline Information
Passengers Meeting Point
Passengers joining the tour should report at
the arrival hall as per the scheduled flight or
meet up in the hotel booked for the group.
Airline Information For Pre / Post Tour /
Extensions
Passengers with their own ticket will get a
discount (though the service charges will still
be charged). You will be responsible to keep
us informed of your flight and tour joining
details. Should you be arriving before the
group, please give us your contact numbers in
case of any change.
If travelling in advance or extending your stay,
you may not be booked on the same airline
/ hotel with the group, in which case you
will have to make your own transfer
arrangements. We can arrange your transfers
at an additional cost.
Date Change
Any change of your return journey date after
departure from India, will attract a Change
in Reservation Fee, payable directly to the

airline. This fee may range from USD 75 to
200 or more per person.
In addition a class difference may be
applicable in case seats are not available in
the group class. This can be advised only at
the time of date change.
Class Of Travel
Passengers can upgrade to Business / First
Class by paying the difference in the airfare at
the time of booking the tour.
Note:
If travelling on your own after the tour ends,
the responsibility to reconfirm air tickets
would be yours.
Taxes
The tour price does not include airport,
government taxes and fuel charges or any
other taxes that may be levied, unless
specified otherwise.
Arrival / Departure Transfers
As other members of your group would be
flying from different hubs from India, you
would be required to wait for some time so
that they can join you at the arrival area as
common airport pick-up facility is provided for
the entire group. Also in view of the common
airport drop facility provided for your group,
you would be required to travel to the airport
along with other group members even though
your flight time is later than other members
of your group.
Things To Carry On Tour
In general, carry 4 to 5 pairs of casual
clothing like jeans, trousers, shorts, T-shirts,
shirts, Punjabi dresses, sarees, swimwear,
comfortable walking shoes and a formal attire
for occasions like a Gala Evening Dinner,
Captains Dinner and Casino visit. In Europe,
Australia and New Zealand you will need
to additionally carry thermal wear / warm
clothing like woollen sweaters / pullovers,
shawls, warm socks, warm jacket, stockings,
gloves and a wind cheater. In USA, Buffalo
& San Francisco can be comparatively
cooler than other cities. Carry some woollen
pullovers / shawls.
Baggage Information
We recommend an overnight bag with the
bare essentials for the overnight stays in
some hotels.
Airline Baggage Allowance
Economy class passengers may carry upto
20 kgs of check-in baggage per person and
one piece of hand luggage not more than
5 kgs. For USA, economy class passengers
may carry upto 2 pieces of check-in baggage
per person each weighing not more than
23 kgs and one piece of hand luggage not more

than 5 kgs. For Internal Flights within USA,
you will have to pay the applicable Baggage
Handling Fee of USD 25 - USD 35 or more per
bag per sector, directly to the airline during
check-in, as per the airline policy. Excess
baggage payment varies on low cost airlines
and is approximately 1.5% of normal IATA fare
on other airlines. Travellers to USA, Canada
and on low cost carriers are liable to pay for
their luggage as per airline policy.
Please note that, airline / baggage policies are
revised from time to time.
Please check with the concerned airline.
Hand
Baggage / Essential /
Personal Items
Your hand baggage should include toiletries,
sun glasses, extra set of prescription glasses,
torch, umbrella, sweater / shawl, camera
/ video (batteries to be removed and kept
in the check-in baggage), film rolls or CDs /
DVDs universal electric plug pin, international
roaming cellular phone, SIM card and charger
if necessary and a set of clothes. Valuables
should not be put in the check-in baggage and
should be kept in hand baggage only, along
with medicines with doctors prescriptions.
Medicines need prescriptions, with a drug
generic name listed, as the brand name differs
across countries.
Note:
Airline rules regarding baggage keep
changing. All your baggage will be screened
and possibly hand-searched as part of the
security measures.
Travellers may carry limited quantities of
liquids, gels or pastes in containers not
exceeding 3 oz. or 90 ml. The containers must
be carried in a separate clear plastic, ziptop or re-sealable bag that does not exceed
20cm x 20cm. At the airport, the plastic bag
must be removed from the cabin bag and be
x-rayed separately.
YOU ARE RESPONSIBLE FOR YOUR
DOCUMENTS AND POSSESSIONS
All guests will have to take the risk and
responsibility of all their baggage, belongings,
currency, valuables, documents and personal
effects (collectively baggage) at all times
during the tour, whether during travel on the
airline or during your stay in hotel or during
travel in coaches, while on excursions or
otherwise.
Client Signature:
Staff Signature:
Pearls of wisdom
If you forget to carry or if you lose essential
travel documents such as passport, visa, tickets
etc., you may be compelled to curtail the tour
and you may have to incur extra expenses, for
which you alone shall be responsible. Cox &
Kings shall not be responsible or liable for any
loss or damage in respect of your baggage
etc. or their contents whether due to theft,
accident, negligence or otherwise; and for
any cancellation or curtailment of your tour
compelled by any such loss of baggage etc.
And we shall pay no compensation or refund
to you. It is advisable that you do not carry
valuables on the tour. However, if you carry
any valuables, we recommend that you use all
available facilities to keep them secure during
your tour. In this regard, some hotels provide
Safe Deposit Lockers (which may be charged
separately). In case of airlines, we recommend
that you declare your valuables to the airline
at the time of check-in and pay an additional
charge, as may be stipulated by the airline,
to make the airline responsible for valuables.
Without such declaration, airlines can invoke
limitation of liability protections provided in
international conventions and laws.
If your baggage is lost or misplaced at any
time during the course of your tour, it is
your responsibility to take all appropriate
actions to file complaints with the
concerned authorities, including police,
airline office etc.
Please understand that as the Tour
Manager is responsible for the whole
group of tour participants, he may not
be in a position to escort you to lodge a
complaint with the authorities, as it could
compromise the convenience and time of
the group. Furthermore, tour managers
/ assistants / escorts are assisting the
tourists throughout the tour and are not
responsible for tourists baggage or any
kind of personal belongings.
On the entire tour the tourists have to be
responsible and carry the baggage on their
own. Instructions as well as information of
the tour are to be followed in the group
tours and the tour manager / company is
not responsible for any instructions not
followed / overruled by the tourists and / or
its consequences.
Travel Documents
You should carry your Cox & Kings service
vouchers, hotel contact list, airline tickets, your
passport, passport-sized photographs, overseas
travel insurance policy, emergency contact
numbers, travellers cheques / foreign exchange
pre paid card, etc. with you.
Please carry a photocopy of all the documents
listed above including valid visa pages, which
are to be kept separately from the original.
Example: photocopy in your suitcase and the
original passport with you on person.
6
Important:
Keep one set of these documents with your
family / relatives in India
Carry one set with you on the tour in
your handbag.
Carry one set with you on the tour in your
suitcase / check-in baggage.
This is necessary should you lose or misplace
any of your documents whilst on tour. If you
are carrying Travellers Cheques, please keep
the purchase receipt in a safe place, away from
the original Travellers Cheques. Your passport
is required as identification to encash your
travellers cheques. Most credit cards and US
Dollar travellers cheques are widely accepted.
PASSPORT REQUIREMENT
Bring the original passport at the time of
booking. The passport must be valid for at
least 6 months (For Malaysia 9 months) after
the date of your return to India. All passports
should have sufficient number of blank pages
for the required visas. The passport and
the pages inside should not be damaged /
stapled / soiled / torn etc. Embassies /
Consulates of few countries do not accept
passports for visa processing if your passport
is valid for more than 10 years. Also, for some
countries the issue date on your passport
should be after 01.04.2011
Visas
Please ensure you have the appropriate visas
for going on the tour. Applying well in advance
is always beneficial. In fact, in the current
scenario it would be far more prudent to furnish
all documents at least four months before the
departure date to avoid disappointments.
At the very least, it is your responsibility
to promptly furnish to us all documents required
for application of your visas etc. latest by
60 working days before the departure date.
Given the security concerns and the overcautious approach adopted by embassies and
consulates, visa processing can take quite long.
The processing time for visas varies according
to the tour you have selected which depends
on the number of countries you wish to visit.
Embassies / Consulates are located in various
cities and may require longer processing
time. We assist you in preparing and submitting
the visa application based on documents
provided by you. We cannot take responsibility
of getting your visa granted. Grant /
rejection of visas is the sole discretion of
embassy / consulate.
We only act as a facilitator for obtaining
visas. You may be required to appear
personally before embassy / consulate for
any interview(s) / providing biometrics For
USA, the biometrics and personal interview
will be on separate days which may or may
not be consecutive.
The cost of stay, transportation and / or any

other purposes shall be bourne by you.
The Company cannot be held liable for
rejection of visas and in such a case
you will have to bear the visa costs,
the visa facilitation services costs and an
assistance costs.
Trawelltag / Assist With Travel
Insurance
Your travel insurance policy is an add on benefit
to the TrawellTag / Assist product, which is
included in our tour package and thus, you are
entitled to travel insurance cover underwritten
by the National Insurance Company, for the
normal duration of the tour and if you are
not more than 70 years in age. An additional
charge may be payable if you wish to extend
the tour for longer than normal tour duration.
Passengers over 80 years of age, are required to
mandatorily undergo medical tests as prescribed
by the insurance company. It must be noted
that the contract is between the passenger and
the Insurance Company where Cox & Kings are
merely the facilitators.
What Do You Mean By Honest
Prices ?
In our 255 years of experience in the service
of discerning customers like you, we at
Cox & Kings firmly believe that every tour
package we offer is always the best value
in the market and that you the customer,
should be able to Make A Choice rather than
Accept Unconditionally.
As a result, we have this unique system where
we enable you to build your itinerary according
to your needs. This allows you to add an
exciting and sometimes exclusive optional
to your tour and skip the other optionals. The
advantage is that you can choose an optional
that best suits your inclination and budget.
In tours which have an all-inclusive tag,
customers are compelled to participate in all
the sightseeing. However at Cox & Kings we
let you decide. For example, if in an itinerary
there are five mountains that you can visit,
you could take as many as five mountains or
none at all. A family of four would have to pay
almost Euros 2000 for five mountains.
It is important that you feel empowered to
pick and choose your optional rather than be
forced to pay a huge all inclusive price.
With our policy of transparency you can
decide how you would want your time and
money to be spent. Thats Honest Prices from
Cox & Kings at work for you.
Client Signature:
Staff Signature:
Important note on Visa

APPLY FOR YOUR VISAS EARLY AND
AVOID DISAPPOINTMENT !
It is essential that you apply for your visas
early. Given the security concerns and
cautious approach adopted by embassies and
consulates, Visa processing can take quite
long. Hence it is of utmost importance that
you submit the documents required to apply
your visa well in advance of your date of travel.
At the time of booking your tour please
make sure you have the appropriate passport
valid for at least 6 months (For Malaysia 9
months) after the date of your return to India,
along with enough blank pages for all visas.
PERSONAL INTERVIEw / BIOMETRICS
You may be required to appear personally
before the embassy / consulates for any
Interview(s) / providing biometrics as and
when required and advised by the concerned
authorities. For USA Biometrics and personal
interview will be on separate days which may
or may not be consecutive. The cost of stay,
transportation and / or any other expenses
shall be borne by you.
HELP US SERVE YOU BETTER :
Kindly book your tour at least 4 months in
advance. At the time of booking, ask our sales
officer to provide the document checklist
required to apply for your visa. Submit the
documents required, along with the Interest
free non refundable booking amount and
documentation amount within 10 days from
the date of booking. (If your departure date
is within 45 days from the date of booking,
submit all the above immediately at the time
of booking your tour).
IMPORTANT NOTES:
Embassies / Consulates may give you the
Interview dates after one and half months
or more from your application date.
Grant / Rejection of visas is the sole
discretion of embassy /consulate.
Embassies / Consulates do not grant visas
on damaged passports.
You are required to furnish only genuine
documentation.
1. Why is personal attendance
required for some VISAS?
Biometrics: Biometric data that will be
collected are scans of your fingertips and a
digital photograph of your face or eyes. There
should be no cuts, wounds or Mehendi on your
hands when going for biometric scanning.
All UK, USA and FRANCE visa applicants are
required to provide biometric data as part of
the application process. Children under the
age of 5 (UK), 6 (FRANCE) and 14 (USA)* do
not have to visit a Visa Application Centre
to have their photographs and finger scans
taken, but their photographs will need to
be provided with the application form. Each
time you apply for a UK and FRANCE visa
you will need to have your fingers scanned
and photograph taken. If you are a regular
traveller to the UK, we recommend that you
consider applying for a longer term visa. The
procedure is simple and quick and should
take less than 5 minutes. Visa procedures
change from time to time and from country

to country. For USA, the biometrics and
personal interview will be on separate days which may or may not be consecutive.
* Children under the age of 14 applying for a
visa to USA have to carry their Original Birth
Certificate along with them, while applying
for a visa at the US Consulate.
2. Does Cox & Kings gaurantee VISA?
There is no gaurantee that Cox & Kings can
get the Visa for you. Our role is only to assist
you to submit a visa application which is
correctly filled and signed by you. Embassies
and Consulates have the sole jurisdiction and
authority for granting Visas. Visas can take
upto 2 to 3 months to be granted / returned.
3. Why is it necessary to confirm
services before visas are obtained?
One of the mandatory requirements of the
Consulates / High Commissions applying
for tourist visas (in accordance to the visa
rules of each country) is that the person /
traveller applying for a tourist / visitor visa
must have a valid confirmed return airline
ticket reservation and confirmed hotel
accommodation reservations. This is one of
the many safeguards that the consulates take
whilst issuing tourist / visitor visas so as to
ensure that this is a genuine bonafide travel.
4. On what basis is the visa
granted or rejected or declined?
It is the responsibility of the tourist to ensure
that all information filled in the visa forms
is correct and genuine. The visa is issued by
the consulate after it does all its background
checks, the financial stability of the tourist,
and after assessing the risk as to whether the
tourist is likely to return to his home country or
would illegally overstay / seek employment in
a foreign country. Cox & Kings have no role
whatsoever to play in granting or denial of
visas because each traveller / tourist has
his or her own circumstances and situation
whereby they have to convince the visa
interview officer of their genuine intentions.
5. What are the normal reasons
of Visa rejections:
Fraud documents No chance to reapply.
Insufficient funds in account Passenger
gets a chance to reapply while submitting
good bank statement, can break investment
done in FDR and transfer the fund to Saving
account and enclose a letter from the bank
for the same.
Sudden deposits Can reapply by giving
explanation on letterhead and proof for fund
transfer.
Not provided evidence of business Can
reapply with business registration.
Not provided original documents such as
Income Tax Returns and bank statement
Can reapply with original documents.
Damaged passport
In case visas are rejected by the consulates /
embassies, you may consider re-application,
provided we have sufficient time / working days
prior to the departure of your selected tour date.
6. Why are cancellations charged

if VISAS are rejected?
1. If the tourist cancels his / her travel there
are certain cancellation fees that apply
such as the airlines, hotels and cruises
cancellation fees which then have to be
passed on to the traveller. As explained
earlier Consulates require confirmed tickets,
hotels and insurance prior to accepting the
visa application. Granting / rejection of visas
is the sole discretion of embassy / consulate.
We only act as a facilitator for providing visa
guidance services.
2. Cox & Kings has to bear certain administrative, processing and other expenses
that are required to be made for making
these reservations for the traveller. These
cancellation charges shall apply irrespective
of the reason for cancellation. These
charges are the genuine pre-estimate
of the damages that we will suffer on account
of cancellation and are payable without
proof of actual damages.
Hence, it is important before booking
your holiday tour package to study the
cancellation policy and the cancellation
charges that would apply once you book tour
package. Also please note that Consulates /
Embassies have their own visa application
processing fees and visa fees which too
have to be paid in advance at the time of
submitting your visa application. In most
cases there is no refund of any part of the
visa fees or the visa application processing
fees returned, if the tourists visa application
is rejected by the consulate. In fact, many a
times due to cancellation, Cox & Kings suffer
losses because sometimes the cancellation
is done at a time of holiday rush and the
supplier such as the hoteliers, airlines and
cruises have a 100% cancellation charge.
You expressly agree to abide by the foregoing
Terms & Conditions and Cancellation Policy.
3. In group tours the advantage of a group tour
is the reduced tour price due to the numbers
of a group which facilitates collective buying.
When there are cancellations, the numbers of
the group reduce and it is too late to fill the
vacant seats and the cost per tourist member
on the group increases as the number of
travelling passengers are reduced. It is not
possible to penalize the remaining travelling
members of the group for your visa rejection.
In view of the above explained reasons,
cancellation fees are charged in case visas
are rejected by the consulates / embassies.
The Company cannot be held responsible /
liable for such rejection of visas, unless
there is a manifest error committed by
the Company.
Client Signature:
Staff Signature:
How to book
INTRODUCTION
Our international escorted group tours are
sold under the brand Duniya Dekho.
All our products are sold subject to these
Terms and Conditions, as amended from
time to time and the contract between you
and us shall be governed by the same.
If you book any third party products
through us, their Terms and Conditions
would be applicable in addition to our
Terms and Conditions.
ELIGIBILITY
Indian nationals eligible to travel on
Duniya Dekho Escorted Group Tours
must have a valid passport for at least
six months or as applicable subsequent
to the date of departure of the tour and
have been granted the necessary visas,
international certificates of vaccination,
insurance and medical insurance, other
travel documents and clearances etc.
required to travel throughout the tour. You
will have to comply with applicable RBI
guidelines and Government of India rules.
WHERE TO BOOK
You can book Duniya Dekho tours online as
well as offline.
You can book ONLINE on www.coxandkings.
com or through the Cox & Kings offices / our
Cox & Kings Franchisees shops / through
our Preferred Agents (PA) or through your
own travel agent. For the relevant addresses
of branch offices and Franchisees of the
Company and our network please refer to
our Brochure and Price Grid or online.
CONTRACT
Please complete and sign the Booking
Form and the Terms and Conditions per
party after perusing the How to Book
rules, Terms and Conditions, tour brochure,
itinerary or website.
In cases where tour participants belong to
more than one family under a single form,
it shall be signed by the head / authorized
person of each family and the same shall
be construed as acceptance with full
responsibility of a contract for and on
behalf of all persons booked.
In case the travel agent or any other
person signs the Booking Form, it shall
be conclusively presumed that the tour
participants had given the necessary
authority to such lead person / agent
to sign the Booking Form and Terms
and Conditions and enter into a binding
contract on their behalf with the company
assuming full responsibility thereof.
If you are booking through your Travel
Agent, you should make all payments to
your travel agent and the Travel Agent
would pay the Company on your behalf.
8
Signing of the Booking Form and Terms

and Conditions and payment receipt issued
for initial payment made towards the tour
cost shall be a legally binding contract
between the parties.
HOW TO BOOK
Please refer to the detailed processes
listed under How to Book Online and How
to Book Offline
PAYMENT AND SCHEDULE FOR DUNIYA
DEKHO
Please find a chart of the schedule of
payment for the Duniya Dekho tours.
Sr.
Payment Item
No.
Unsecured
1 Reservation
Fee
Amount
in INR
per
person
Date of
payment
Immediately
Rs. 3000 upon
booking
Immediately
Interest free
or within
non-refundable
2
Rs. 20000 10 days of
Booking
booking
amount
date
Immediately
or within 10
As per
days from
Documentation the
the booking
3
Amount
selected
date along
tour
with Visa
documents
Balance
Payments (For
4
Europe, Rest of
the world)
Before
As per
45 days
the
from the
selected
departure of
tour
your tour
Balance
Payments
5 (For USA,
Austrlia & New
Zealand)
Before
As per
60 days
the
from the
selected
departure of
tour
your tour
If you are booking your tour within 45 days

of the departure date, then 100% of the
tour payments must be made immediately,
before any service can be provided. This
booking will be subject to availability.
NOTE:
(a) The Reservation fee is non-refundable and
not secured like the booking amount;
(b) Booking amount for any add-on packages
or extension taken with the main tour or
separately will be Rs. 10,000/- per person.
SECURE YOUR BOOKING AMOUNT
You can secure your non-refundable
booking amount by paying a nominal fee of
Rs. 1500 per person. In the unlikely event
of you cancelling the tour 21 days prior to
the departure, this scheme protects your
booking amount of Rs. 20,000 against
cancellation charges. Secure your booking

amount scheme is refundable only if the
cancellation occurs under the following
situations and documentary proof will be
required by company to refund the booking
amount (Conditions Apply):
Death in the immediate Family. (Family
members are defined as blood relatives)
Major Accident to self or immediate
family member. (Family members are
defined as blood relatives)
Major Sickness / Hospitalisation to the
travelle where travel is not permitted under
written medical advice from the doctor.
Acts of God like Tsunami.
Terrorist Activities like 9/11 and 26/11.
Any travel barred guidelines to the
destination country by WHO like SARS.
Any political Turbulence in the
destination country where travel is
barred by the government.
Please Note: VISA REJECTION BY CONSULATES
IS NOT COVERED UNDER THIS SCHEME
THE VISA DOCUMENTATION AMOUNT
Please note that we need the passport
(in original) of each tour participant to
be submitted to us along with the visa
documents. The visa documents are
available at our sales outlets or you can
download them from our website which
features within each itinerary.
You would have to pay the documentation
amount as mentioned in the table below.
In the event of rejection of the UK / USA
visas by the consulate at least 60 days
prior to the date of departure an amount
of actual visa fees plus Rs. 7500 per
person towards your visa service fees and
incidental administrative charges will be
deducted. However, if this falls within the
cancellation period, then in addition the
cancellation policy will also apply.
Destination
Documentation
amount per
person
Europe, U.S.A., Australia

and New Zealand
Rs. 17,500
Europe without U.K Visa
Rs. 10,500
Far East and Exotic

(China, Egypt, South
Africa, Kenya, Sri Lanka,
Mauritius, Jordan, Turkey,
Scandinavia)
Rs. 10,500
Client Signature:
Staff Signature:
How to book
NOTE: Urgent Visas for Europe only shall
be charged at an additional amount of
Rs.2,000/- per person. However there is
no guarantee that visa will be granted or
given on time.
Please note that all the documents
for processing your visas should reach
us latest 60 days prior to the date of
departure of the tour. If you fail to submit
the documents within the said time limit
or if your booking is accepted within
45 days of the departure of the tour,
you would have to pay urgent visa fees
of Rs. 1000 and if you are not granted
the visa for any reason, the cancellation
policy will apply. Please note that urgent
visa fees do not guarantee the issuance
of visas. During certain peak times, some
visas may take a longer time to issue.
Granting or rejecting visas is at the sole
discretion of the respective consulate and
the Company shall not be responsible /
liable for the same.
DOCUMENTATION
Apart from visa documentation which is
available as stated above, please note that
you will also be required to provide the
following documentation.
A)
a. Copy of PAN card / Form 60 if payment
of Rs. 20000 or more is made in cash.
b. Cheque / Demand draft in the name of
Cox & Kings Ltd.
c. Physically signed booking form by the
traveller
d. Physically signed Terms and Conditions
form by the traveller.
B) We would also require the following
documents from you, under the Reserve
Bank of India KYC Guidelines:
e. Physically signed BTQ form by the
traveller (Only for international travel)
f. Signed Photocopy of the first 2 pages
and last 2 pages of your passport.
g. Valid Visa issued by the country of visit.
h. Air Tickets
i. Proof of Address by way of copies of Bills
of utility services like Telephone Bill,
Electricity Bill or Ration Card etc.
[If the utility bill that you are providing as
proof of address is in the name of some
other member of your family, with whom
you are living and are closely related,
then you would need to provide us such
utility bill along with a declaration from
the person named in such utility bill
stating that you are a relative and are
staying with him / her]
Note: Please note that respective
destinations immigration can change on
arrival VISA procedure at any time.
ONLINE PAYMENTS
All online payments that happen for any of
the products booked via www.coxandkings.
com site are secure. Cox & Kings does not
store the credit card details of any customer
in their database or in any data backup
system or retrieval systems. Once you are
ready to transact you are transferred to the
bank site. The card details are captured on
the credit card site and not ours, hence we
cannot be held responsible / liable for any
misuse of credit card whatsoever.
The Company reserves the right to

decline your booking / s for any Tour or
to cancel your booking without assigning
any reason.
PAYMENT OPTIONS
Please refer to the complete process under
How to Book Online and How to Book
Offline.
BALANCE PAYMENT
Please check your Invoice for the due date
of your balance payments of the tour cost.
This balance payment has to be made
45 days prior to departure date of the tour.
If the booking is accepted within 45 days
of the date of departure of the tour, the
entire tour cost has to be paid upfront. A
delay in payment of your tour cost (part
payment or full payment) can result
in a delay in issuing your air tickets,
processing your visas and it would be
considered as cancellation of your booking
from your end and result in levy of the
applicable Cancellation charges as per the
cancellation schedule.
1. Online, you can pay by CREDIT CARD

and transact directly on the site
www.coxandkings.com. If part payment
has been made by credit card, the
balance payment can be made by credit
card, debit card, netbanking, cheque,
demand draft or cash as per the process
listed under How to Book Online.
2. You can pay by CHEQUE / DEMAND
DRAFT. The cheque / demand draft
has to be deposited with any of the
Cox & Kings Offices or Franchisees or
Agents. Once the payment is cleared,
only then will confirmation be made
and the documentation be released.
The cancellation policy will apply if
the payment is not cleared within the
specified time. The cheque / demand draft
has to be drawn in favor of Cox & Kings Ltd.
3. You can pay your TRAVEL AGENT who
would pay the Company on your behalf.
IMPORTANT: Any payment made to
your Travel Agent by you would not
constitute payment to the Company
until the same is remitted to the account
of the Company and cleared.
4. If you are making a CASH PAYMENT
above Rs. 20,000/- you would have to
submit a copy of your PAN Card to us and
an Income Tax declaration.
NOTE:
On payment of the booking amount
and the documentation amount / full
payment, you will receive an acknowledgement for the amount paid.
For ONLINE bookings, on the website via
credit card, you will be able to view the
monies paid under the View Transaction
listed on the site.
You will have to pay all bank charges
including charges relating to credit card
/ debit card / net banking / cheque /
demand draft at the applicable rate in
addition to the tour cost.
The Non Resident Indians (NRI) and

Foreign Nationals are required to pay
the entire tour cost in applicable foreign
currency for the respective tour.
In case of foreign exchange transactions,
prevailing rate of exchange on the date
of the transaction would be applicable.
The Company reserves the right to amend

the prices published in this brochure and
on the website and to charge accordingly
in case of currency fluctuations, increase in
cost of fuel, travel arrangements, special /
high season charge levied by the suppliers,
hike in any government taxes or any taxes
or visa amounts and for any reason etc.
before the date of departure. All such
increases in price must be paid for in full
before your departure.
If your booking is not accepted by the
company, the amount paid by you towards
this booking would be refunded by the
Company without any interest.
PROMOTIONS / OFFERS / SCHEMES
Please note that in case of special offers,
promotions or schemes additional terms
and conditions of these offers, promotions
or schemes will be applicable in addition to
these terms and conditions. You will have to
adhere to the payment schedule prescribed
under such offers, promotions or schemes in
order to be eligible to avail benefits under
such offers, promotions or schemes. If you
fail to make the payment by the due date
and / or do not comply with all the terms
Client Signature:
Staff Signature:
How to book
and conditions of the offer, promotion or
scheme you shall not be entitled to receive
the benefit under such offer, promotion or
scheme under any circumstances.
SERVICE VOUCHERS
For Duniya Dekho all services will be as per
those specified / confirmed and will be paid
for as per the Invoices and Service Voucher(s).
A Service Voucher(s) is the written
confirmation of your tour and entitles you to
travel on the tour and must be presented by
you to the Tour Manager or Service Provider
as applicable. You will receive the Service
Voucher(s) (with your air-tickets and train
tickets, if applicable) approximately 2 to 5
days prior to departure, provided you adhere
to the time schedule of documentation and
payments in full.
A delay in adhering to the above mentioned
time frame would result in delay in issuing
the documents for land arrangements,
air tickets and arranging the visa / s /
permits (if applicable) and may result in
the cancellation of the Tour with applicable
cancellation charges. No services will be
provided if the Service Voucher in original is
not in your possession.
Important / emergency contact numbers are
printed on the Service Vouchers and / or the
briefing sheet provided to you.
It is the Clients responsibility to check the
Service Voucher(s) carefully and to let the
concerned staff at the companys offices or
Cox & Kings Franchisees or PA (Preferred
Agents) or the travel agent know immediately
in the event of any error. In some cases, the
Client would be handed his internal flight /
train / hotel vouchers by the Tour Manager /
representative of the Company on arrival at
the holiday destination.
TRAVEL DOCUMENTS
It is entirely your responsibility to hold
and carry on tour valid travel documents
including your Passport, which must be
valid for a period of at least six months or
as applicable from the date of travel on the
tour with all required visas and immigration
clearance (if applicable), confirmed air
tickets, documents confirming insurance to
cover risk to life, limb and property for the
duration of the tour, medical clearances,
inoculation / vaccination certificates etc.
as the case may be to be able to travel
as per your tour itinerary. The costs of
processing the above travel documents are
not included in your Tour Cost.
VISA
It is necessary for you to ensure that you
have the appropriate passport, which is
valid for at least six months or as applicable
after the date of departure of your tour.
10
Furthermore, you will be required to take

the appropriate visas for going on the tour.
We provide you visa guidance services for
which we will charge you. Such charges may
include not only the actual visa charge and
costs incurred but also our service charge.
Please note that UK and USA visas will have
to be obtained by you directly; however we
may assist you in preparing and submitting
provided by you. Even if you do not get
your visa, you shall be liable to pay the
applicable charges. If you already possess a
visa or wish to do the visa / s on your own,
you would be entitled only for the refund
of actual visa / s cost and the portion of
charges attributable to our service charges
will still have to be paid by you.
It is your responsibility to promptly furnish
to us all documents required for application
of your visas etc. latest 60 days before the
departure date. It is your responsibility to
properly fill in the visa application form.
In fact, in the current scenario it would be
far more prudent to furnish all documents
at least four months before the departure
date. Given the security concerns and
the over-cautious approach adopted by
embassies and consulates, visa processing
can take quite long. Please note that we
may receive documents submitted late
but we are not responsible or liable for
rejection or non-receipt of visas due to
inadequate or late submissions. You are
required to furnish only genuine and valid
documentation.
Granting / rejection of visas is the sole
discretion of embassy / consulate. We only
act as a facilitator for obtaining visas. You
may be required to appear personally before
the embassy / consulate for any interview(s)
/ providing biometrics. The Company shall
under no circumstances be held liable
for such rejection of visas and any other
incidental or consequential loss, damage,
cost or expense etc. Expressly on the
aforesaid conditions, you have approached
the Company for obtaining visas.
We would not be responsible in any manner
whatsoever for any clerical error made
by the concerned embassy / consulate
regarding the name, attachment of wrong
photograph, duration and type of visa
(single / multiple entry) or passport number
etc. We always use services of reputed
courier companies for the purpose of
transmission of passports to the embassies
/ consulates and to our clients in various
cities. We will not be responsible for any
loss or damage whether direct, indirect,
incidental or consequential caused due to
transmission delays or loss of passport or
documents in the course of transmission
of documents by us to the embassy or to
you or in the course of transmission of

documents by the embassy / consulate to
us. We would however, make best attempts
to trace your documents or assist you in
obtaining alternative / certified copies of
the lost documents.
If you are unable to travel on the tour
originally booked by you because either
you could not get your visa in time or due
to an error of the part of the embassy /
consulate, an incorrect visa is issued to you,
you shall have the option to postpone your
tour to any other future date or transfer
your tour to any other tour and in such
case the amendment fee for the same shall
apply, in addition to cancellation charges.
Terms & Conditions shall apply.
Please note that if the rejection of visa
is intimated by the embassy / consulate
within the cancellation period specified
in the section titled CANCELLATION OF
BOOKING BY YOU then the cancellation
charges as appearing in that section
would apply. Please further note that for
the purpose of ascertaining the applicable
cancellation rates, the cancellation would
be deemed to have been made on the date
we receive intimation of visa rejection
from the consulate / embassy. Should you
choose to re-apply after visa rejection,
then you shall do so at your own risk
and cost. If the visa is rejected a second
time, the applicable cancellation rates
shall be based on the date of receipt of
intimation of the rejection of second visa
application and so the charges will be
much higher than the rates which would
have applied on the first rejection. Should
we not receive any intimation from the
consulate / embassy either accepting or
rejecting a visa application before the
departure date of your tour, the maximum
cancellation charges shall apply. It is
made clear that the cancellation charges
shall apply in addition to the retention of
visa service charges.
TRAWELLTAG / ASSIST AND INSURANCE
Your travel insurance policy is an add on
benefit to the Trawelltag / Assist product,
which is included in our tour package.
You are therefore, entitled to travel
with an Overseas travel insurance cover
for the normal duration of the tour. All
passengers up to the age of 70 years are
covered under the insurance policy. All the
passengers above the age of 70 years have
Client Signature:
Staff Signature:
How to book
to undergo medical tests as stipulated by
the insurance company after which the
policies are issued. Pre existing diseases
are not covered under this insurance policy.
An additional charge will be levied if you
wish to extend the tour for longer than the
normal tour duration.
If any adventure sports are included in the
tour package, you shall avail of the same
at your own risk having regard to your
medical condition. We shall not be liable
for any death, injury or other loss due
to your participation in such adventure
sports, and any release form that you may
be required to sign by such person / service
provider / club / association / organization
/ hobbyist / institution will be binding.
Please take note that, in case of death
of tourist(s) all the arrangements for
transportation of the dead body including
procuring the death certificate, post
mortem, re patriation of dead body and all
personal effects / property and insurance
claims etc. shall be made by accompanying
relative and / or accompanying known
acquaintances of the deceased. Company
shall not be responsible for extending any
help for the same. The entire expenses shall
be borne by the accompanying relative and
/ or accompanying known acquaintances of
the tourist. The Company or any tour leader
shall not be responsible for the same. In
case any of the relatives wants to visit the
country where the tourist has expired, all
the necessary arrangements shall be made
by the said relatives only at his / her cost.
Please note that you would have a direct
contractual relation with the insurer
and we are not in any manner directly
connected with this relationship. You shall
directly submit claims to your Insurance
Company. The Insurance Company shall
directly pay the settlement amounts to you
and any dispute in regard to rejection of
claim or adequacy of settlement amount
shall be settled by you directly with the
Insurance Company.
BASIC TRAVEL QUOTA (BTQ)
As per the present RBI Regulations, all
resident Indians holding Indian passports
are entitled to an amount not exceeding
USD 10,000 or its equivalent per person,
in one financial year for one or more
private visits under the Basic Travel Quota.
All individuals holding valid Passport,
travelling on business are entitled to
seek USD 25,000 or its equivalent Foreign
Currency for every visit. Individuals are
entitled to combine the BTQ and Business
Travel quota for their visit abroad. To
confirm The US Dollar cash limit for any
single visit cannot exceed a maximum of
USD 3000 or its equivalent.
YOUR TOUR COST FROM BTQ

You will pay the total tour amount in
Indian Rupees to Cox & Kings Limited in
favor of Cox & Kings Ltd along with the
completed and signed BTQ Form and other
documents which will be required by us for
release of the Foreign Exchange towards
the cost of the tour.
airfare for the changed sector. The same will

be quoted by the company to you on your
request. Over and above this you are also
required to pay an Airline Seat Rebooking
and Reservation Fee of Rs. 2,500/- or amount
as applicable per person per sector, per
change depending on the airline (subject to
availability of seats and ticket validity).
Please see DOCUMENTATION section for

documents which have to be provided
under KYC norms published by the Reserve
Bank of India.
NOTE: You will not be able to avail of the

group transfers and accordingly you will
have to make your own way to meet up
with the group on arrival and / or to your
next destination when your tour ends.
It is recommended that the Client should

avail the foreign exchange component
of the tour cost from the Company under
their Basic Travel Quota entitlement.
YOUR PERSONAL BTQ
The balance amount of the BTQ left after
deducting your tour cost can be purchased
by you towards your personal expenses
while on tour. We recommend that you
purchase your personal foreign exchange
requirements from our Foreign Exchange
Division. It is advisable to carry your
foreign exchange partly in cash and partly
in Travellers Cheques / Currency Card.
AMENDMENT FEE
In case of an amendment / cancellation,
any new arrangements will be regarded as
an entirely new booking and will be subject
to availability and all requests must be
made and then confirmed in writing and
the Company reserves the right to make a
charge of INR 1000 each time a change or
amendment is made to a confirmed booking
at the Clients request. Please note that in
case the amendment request is made within
the cancellation period, cancellation charges
will also apply as if cancellation was effected
on the day the request for amendment is
made. The cancellation charges will be in
addition to the amendment fee. Terms &
Conditions apply.
TRAVEL IN ADVANCE AND / OR RETURN
ON OWN
Duniya Dekho is the Package Tour brand
for our group escorted tours and the
Company holds airline seats as a group for
its passengers on the date of published
departures from India and return
reservations to India after the tour. Any
changes in the departure date or return
date is purely subject to availability.
AIRLINE DATE CHANGE BEFORE DEPARTURE
If you wish to travel in advance or return
at a later date after the tour ends and are
travelling on an air ticket issued by Cox &
Kings, then you must pay the applicable
difference between the group airfare within
the package holiday tour cost and the market
AIRLINE DATE CHANGE AFTER DEPARTURE

It is absolutely necessary to have your
return air seats to India confirmed prior to
your departure from India.
If you wish to change the date of your return
journey after departure from India, you will
have to pay a Change in Reservation Fee
if any, directly to the airline, subject to
availability of seats in the same booking
class. This fee may range between USD 75
to USD 200 or more per person and we
will not be responsible for the same.
Terms and Conditions shall apply.
AIRLINE CONFIRMATION AND RECONFIRMATION
Though you may receive a confirmed air
ticket for a particular sector, due to over
booking of seats the airline may offload
passengers and accommodate them on a
subsequent flight for which we will not
be responsible / liable. As you are booked
on a group fare ticket, please note that
seat allotment will be done only when
you physically report at the airport check
in counter. You are advised to report at
the airport check in counter at least 3 to
4 hours prior to the departure time. Seat
allocation is a matter of airlines discretion
and availability of seats which is not in the
control of Cox & Kings. Hence Cox & Kings
shall not be held responsible / liable if you
do not get seats together or do not get
your preferred seats.
NOTE: In case you are returning on a later
date after the tour ends, the responsibility
to re-confirm air tickets 72 hours prior to
the departure would be solely yours.
TRANSFER FROM ONE TOUR TO ANOTHER
A request in writing for transfer from one
tour to another 45 days prior (for Europe
Client Signature:
Staff Signature:
11
How to book
& Rest of the world) and 60 days prior
(for USA, Australia & New Zealand) to the
departure will be treated as cancellation
on that tour and a fresh booking on
another. In these cases, a transfer Fee of
Rs. 7,500/- per person will be applicable
in addition to the costs for re-processing
your visas, medical insurance and air
tickets etc due to the transfer to another
tour. In case you transfer within the
cancellation period, then the cancellation
policy will also apply. Terms & Conditions
shall apply.
PRE / POST TOUR / ADD ON EXTENSION
PACKAGES
Pre / post tour accommodation / add on
packages or extensions etc. are available
to you at special rates. You must ensure
that you request your Travel Agent for the
same at the time of booking your tour.
CANCELLATION OF THE TOUR BY CLIENT
If you wish to cancel your tour, you must
intimate the Company as follows provided
that such intimation should be given on a
working day within working hours:
1. By fax at 91 22 2270 9161 followed
by a written communication to
our Registered Office listed below
OR
2. By email to contactus@coxandkings.
com followed by a written communication
to our Registered Office listed below
OR
3. In writing on working days within
working hours at the Registered Office
of the Company:
Cox & Kings Ltd,
Customer Service, Duniya Dekho,
Turner Morrison Building,
16 Bank Street, Fort,
Mumbai 400 001,
India
If the Booking Form has been signed
by one or more persons for themselves
and for others mentioned in the form,
then the communication signed by such
signatory / s would be treated as a valid
communication for cancellation for all
such persons mentioned in the form.
Similarly if your Travel Agent cancels, it
will be deemed and construed that all the
clients and you are in agreement with the
same. The computation of the period of
notice of cancellation shall commence only
from the time the written request reaches
the Company at its office in Mumbai on
working days within office time at the
details listed above.
In case of cancellation, the following
cancellation charges shall apply:
12
WHEN A
CANCELLATION
IS MADE
CANCELLATION
CHARGES PER
PERSON (EUROPE
& REST OF THE
WORLD)
Clear 45 working days

or more prior to the date
of departure of the Tour
Booking Amount
or for non-payment of
the balance Tour Cost.
Clear 44 to 31 working
days prior to the date of
Rs. 50,000/departure of the Tour.
Less than 07 clear
working days prior to
100% of Tour Cost
the date of departure of
the Tour.
FOR TOURS WITH
CRUISE
Less than clear 80
50 working days
(depending on the
cancellation policy of
100%
the particular cruise
liner) prior to the date
of the departure of
the tour for the Cruise
portion.
GST of 12.36% applicable over and above all

mentioned charges
WHEN A
CANCELLATION
IS MADE
CANCELLATION
CHARGES PER
PERSON (USA &
AUSTRALIA)
Clear 60 working days or

more prior to the date of
departure of the Tour or
for non-payment of the
balance Tour Cost.
Booking Amount
departure of the Tour.
Rs. 70,000/-
Rs. 80,000/-
Rs. 90,000/-
Less than 10 clear working

100% of Tour Cost
FOR TOURS WITH CRUISE

Less than clear 80 50
working days (depending
on the cancellation policy
of the particular cruise
liner) prior to the date of
the departure of the tour
for the Cruise portion.
100%
mentioned charges
It is a clear understanding between the
parties that for the purpose of this clause
cancellation can be due to any reason
whatsoever including the reason of
inability to participate due to any reason
including illness, death, court orders, nonavailability of travel documents etc. The
Company shall not be liable to pay any
compensation, interest or damages to you.
As per the booking conditions, we

are constrained to levy the aforesaid
Cancellation Charges in addition to the
actual expenditure incurred towards visa,
travel insurance, retention charges by
overseas supplier etc. You expressly agree
to and accept the foregoing clause.
CANCELLATION OF THE TOUR /
AMENDMENT BY COMPANY
We reserve the right to cancel any tour
prior to departure without assigning any
reason. In such a situation we would offer
you alternative tour dates / tours or you
would have the option of traveling as
individual travellers or on group tours.
If the alternative date / tour is not
acceptable or you do not wish to travel as
individual travellers, we would refund the
money paid by you without interest after
deducting the visa costs, insurance and any
other cost incurred by us on your behalf.
However, we would not be responsible or
liable to pay any compensation or damages
or consequential loss or to refund any
other expenses incurred by you.
However, in the event of the Company
exercising its rights to amend or alter any
tour / holiday advertised in their Brochure /
itinerary after it has been booked but prior
to departure, you shall have the option to
continue with the tour / holiday as amended
or altered or to accept any alternative tour
/ holiday, which the Company may offer. In
either of these above cases the Company
shall not be liable to you for any damage,
additional expenses, consequential loss /
damage etc. suffered by you or to pay any
amount as refund.
REFUNDS
If the tour or any part thereof cannot
be conducted due to Force Majeure or
Client Signature:
Staff Signature:
GST of 12.36% applicable over and above all
How to book
Vis Majeure, the Company shall not be
responsible / liable to offer any refund
to you. However, at its sole discretion,
the Company may give the refund based
on various factors such as the number of
participants, the cancellation policies of
suppliers like hoteliers, coach operators,
etc. and the decision of the Company on
the quantum of refund shall be final and
binding upon you.
It would take at least 45 days to process
the refund (if due).
It is clearly understood that there shall be
no refund whatsoever if the Client does
not or cannot utilize any of the services
like hotels, sightseeing, rides, cruises,
meals, entrance fees, optionals etc. due to
any reason whatsoever.
APPLICABILITY
The above conditions would apply to
clients who book on Duniya Dekho Tours,
Luxury Escapades Group Tours, Anand
Yatra, Gaurav Yatra, Instant Holidays and all
Adhoc Groups or any promotions operated
by the company from time to time.
TRAVEL NOW PAY LATER
Book your Tour on our Travel Now Pay
Later option by paying for your holidays
in convenient monthly installments. This
is also subject to the lenders terms and
conditions.
CONDITIONS
This scheme is available to citizens of
India between the age of 25 and 60 years,
self- employed or having salary income.
You must be a resident of the city selected
by you from the list below.
HOW TO BOOK
The scheme is available in limited
number of cities only. Just call our offices
for information on your selected holiday
destination, travel documentation and
details of the option.
Tick the option of installments in the
Booking Form and pay a booking amount
and choose the EMI plan from 12, 24 or
36 months that suits you for your balance
payments. You could even pay part of the
tour price up front and avail the EMI plan
for the balance.
HOW TO PAY
Our executives will do all documentation
with the EMI plan right from the pick up
of your application form and EMI cheques
after approval. This documentation
includes a declaration to be given by the

traveller in the prescribed format. Your
contact details will be forwarded to the
bank and the bank executive will answer
all the queries relating to the loan scheme
and advise you on the final status of your
loan. Once approved, the loan cheque
would be issued in our name.
We also have an EMI plan for senior
employees of select companies and
persons with good payment history on
their credit card, car loan, home loan or
personal loan.
TIME LIMIT
Since your visa, ticket, insurance and the
foreign exchange for your tour can be
arranged only after the bank approves
your EMI plan, you will be required to cooperate with them in the early completion
of the EMI plan documentation, so that the
approval is received by us within 6 days of
your enquiry or booking.
FINAL PAYMENT
Where your sanctioned EMI plan also
covers the full foreign currency portion
of the tour price, you need not pay for it
separately but hand over all the documents
as per RBI rules viz.
a. Physically signed BTQ form by the
traveller (Only for international travel)
b. Signed Photocopy of the first 2 pages
and last 2 pages of your passport.
c. Valid Visa issued by the country of visit.
d. Air Tickets
e. Proof of Address by way of copies of Bills
of utility services like Telephone Bill,
Electricity Bill or Ration Card etc.
[If the utility bill that you are providing
as proof of address is in the name of
some other member of your family,
with whom you are living and are
closely related, then you would need to
provide us such utility bill along with a
declaration from the person named in
such utility bill stating that you are a
relative and are staying with him / her]
Where you have either opted for or have

been sanctioned the EMI plan only for part
of the tour price, the balance INR or foreign
currency of the tour price should be paid
directly to us before departure as per the
payment schedule. Please note that it is
the discretion of the bank to determine
the quantum of loan for which you will
be eligible based on your documentation
and other relevant factors and all the
terms and conditions of the same shall be
binding upon you.
CANCELLATION RULES
Delay in your complying with banks
requirements or EMI plan documentation
beyond 21 days from booking could
result in cancellation of your booking and
forfeiture of your booking amount.
If your EMI plan is not approved for any
reason, you can still travel by paying up
the entire tour price up front thereby
avoiding any cancellation charges. In case
of cancellation of your tour, the provisions
relating to cancellation charges would
apply as per the time frame prescribed
under the cancellation clause.
Note:
You will have a direct relation with the
bank. Please note that our role is limited
to co-ordination with the banks on your
behalf. Granting or rejecting of the loan
application shall be the sole prerogative
of the concerned bank.
As to the interpretation of the aforesaid
terms and conditions, the decision of Cox
& Kings shall be final and binding upon
you. The aforesaid terms and conditions
shall be subject to Mumbai jurisdiction.
We reserve our right to alter the terms
& conditions any time without any
prior notice.
JURISDICTION
This How to Book document is subject to
Mumbai Jurisdiction.
Also, you would need to provide us the

following documents:
f. Physically signed booking form by the
traveller
Client Signature:
g. Physically signed Terms and Conditions

form by the traveller.
Staff Signature:
13
Terms and Conditions

DEFINITIONS
In the terms and conditions set out in this
document, the following terms shall, unless
contrary to the context, have the meaning
specified.
You means the person / s in whose name
and / or whose behalf the Booking is made.
Alternatively, the reference may be made
in the third person as Tour Participant /
They / Client / Them / His / Her.
We / Us / Company means Cox & Kings
Limited.
Infant / Child mean respectively a
person below the age of two years and
a person more than the age of two and
below the age of twelve years.
Contractor / Supplier means supplier of
any infrastructural facility and shall include
hotel managements, airlines, caterers,
restaurants, places of entertainment like
theme parks, museums, art galleries etc
shipping company, railway, ferry, cruise,
coach who are to provide the services to
the Client.
Tour Cost means the tour cost mentioned
in the Price Grid / brochures / online and
other payments such as taxes, surcharges
etc payable by the client to the Company
Brochure means printed brochure, Website,
itinerary, leaflets, booklet, Price Grid.
Website means www.coxandkings.com.
Web pages means pages on the Website
www.coxandkings.com
Cancellation Policy means and includes
all the cancellation charges levied by
the company from time to time, third
party cancellation charges etc. as more
particularly described hereinbelow or any
other documents.
Visa Cancellation Policy means and
includes all the cancellation charges levied
by the company from time to time arising
out of non granting / delayed granting
of visa by the concerned Consulate due to
any reason.
VISA means a Certificate issued or
a stamp marked (on the applicants
passport) by the immigration authorities
of a country to indicate that the applicants
credentials have been verified and he or
she has been granted permission to enter
the country for a temporary stay within a
specified period.
(Note: The Company does not have any role
to play for issuance / rejection of Visas
other than being a facilitator).
Jurisdiction means the geographical area
over which a court or government body has
the power and right to exercise authority.
Parties hereto agree to confer exclusive
Jurisdiction to Mumbai Courts / Forums.
Terms and Conditions means these terms
and conditions and includes the How to
14
Book Rules, Booking Form, Web Pages,

Brochure, Price Grid, Itinerary, Promotion
Booklet and other documents as may be
notified from time to time
BROCHURE / WEBSITE INFORMATION DISCLAIMERS
We take reasonable care in preparing the
brochure, price grid, web pages and other
documents and in describing the services
therein. However, we are not liable for any
typographical / printing errors.
Furthermore, brochures may be printed
several months in advance and the content
may not always be fully updated. We
therefore ask you to confirm the current
information by contacting us.
Please note that the itinerary may have
changed. The products and services
displayed may have changed. The photos
of meals / sightseeing / properties are for
reference only and may differ from the actual
meals / sights. Distance between places
and temperatures are approximate and can
change depending on travel, road conditions
and climatic changes. Hotels may have to be
booked far off from the central place.
ITINERARY MAY CHANGE AT ANY TIME
We reserve the right to alter, amend, change or
modify the tour package and itineraries before
or during the tour. We will make reasonable
efforts to notify you promptly of such changes
/ events sufficiently in advance during booking
or prior to departure of the tour. If such changes
/ events occur during the tour, our tour manager
or local representative will inform you of the
changes on the spot and we solicit your full
co operation in accepting such circumstantial
changes. Therefore, no grievance regarding
any itinerary / service change which we are
constrained to make, will be entertained from
the tour participants during or after the tour.
Please note that promotional offers may have
different terms and conditions which will
be in addition to these terms and conditions
and the requirements of the booking deposits,
payments, deadlines and mode of payment
may be defined in such promotions which will
be over and above these terms and conditions.
Such changes may be necessitated due to
factors beyond our control such as Force
Majeure events, strikes, fairs, festivals, sport
events, weather conditions, traffic problems,
overbooking of hotels / flights, cancellation
/ re-routing of flights or railway, closure of /
restricted entry at a place of sightseeing etc.
Generally, we try to avoid dates when big Fairs,
Exhibitions, Olympics etc. and other events are
held in certain cities as hotels are fully booked
several years ahead. If you have to travel on
such dates, you may have to stay in alternate
hotels or hotels in other cities.
Due to airlines requirements the points of

entry and exit in a country may change. We may
operate more than one coach per departure
date and may for convenience reverse the
direction or amend the itinerary.
Change in itinerary may also be required or
necessitated on account of actions, inactions,
defaults or condition of tour participants in
the group.
We will make reasonable efforts to keep
the overall package of services unchanged.
However, we shall not be liable to refund any
amount or pay any compensation / damages
on account of any change in itinerary.
In case the alternate arrangements made are
materially superior as compared to the ones
described in the Brochure, we may charge
extra for the same at the time of booking or
in the course of the tour.
GENERAL NOTICE REGARDING BOOKING
Please read carefully and understand the
contents of the Tour Brochure / itinerary, the
Terms and Conditions, How to Book Rules,
Price Grid and such other documents as may be
applicable, as all these will form part of your
contract with us once you effect the booking. To
effect the booking, we may require you to sign
the Booking Form and such other documents as
we may deem fit including (without limitation)
the Terms & Conditions, How to Book rules and
Price Grid (collectively Booking Documents).
Upon executing the Booking Documents and
on payment of the prescribed non-refundable
interest-free booking amount, a binding
contract shall come into existence.
We advise you to ensure, before making a
booking, that you have and / or you will be able
to provide all the required valid and genuine
documents and your professional qualifications
to enable you to apply for visa, insurance
etc. Please go through our web site and
check from our staff to ascertain the required
documentation.
Please note that guests other than tourist are
not to be invited on tour by any tourist and they
are not allowed to use any of the services of
the tour.
CONDITIONS OF OTHER THIRD PARTY
OPERATORS
In the event you are booking through us
a tour / travel service of any third party
operators like Insight Vacations, Star Cruise
etc, the terms and conditions of such third
party operators, including their payment
Client Signature:
Staff Signature:

schedule, cancellation, refund etc shall be
applicable to you in addition to these Terms
and Conditions.
and construed that all such tour participants

have duly authorized the said travel agent to
sign the Booking Documents on their behalf.
ONLINE BOOKING
You can purchase our services from our sales
outlets, agents or franchises. In the alternative,
you can register and book your tour / services
online through our website. Our website
provides the facility of making online booking
of tours and services. However, we cannot give
any guarantee or warranty with respect to the
website booking engine which could malfunction
due to well-known reasons including software
or network errors. We have incorporated all
modern protection technologies to ensure that
information concerning you or your payments is
kept secure and confidential.
It is made clear that the online booking shall
be effective once you confirm the terms and
conditions, as follows. During the course
of online booking on our website, you will
have the opportunity to go through our terms
and conditions and privacy policy, which are
displayed on our website and which you will
need to confirm and accept in the course of
booking online. Further, you will also need to
send us a hard copy of the said signed Terms
and Conditions confirming that you have
read, understood and accepted the Terms and
Conditions and other applicable documents
including Brochure and / or, Itinerary and / or
Price Grid and / or promotion booklet etc. We
would also require a copy of the first two pages
and last two pages of your passport which show
the date of your passport, place and date of
issue and expiry, amongst other documentation.
Please see under the documentation section for
the list.
The Company reserves the right to decline to
register any person / s for any tour or to cancel
their registration without assigning any reason.
CONTRACT SUBJECT TO SIGNATURE AND

PAYMENTS
Please note that there is no contract between
the Company and the tour participants until the
Booking Documents are signed and received
by the Company and the Company has also
received the specified non-refundable interest
free booking amount. The full payment must
be received in accordance with prescribed
payment schedule. If not paid in accordance
with the payment schedule the company
reserves the right to cancel the booking with
consequent forfeiture of booking amount
and apply scale of cancellation charges as
mentioned in the brochure.
ONE / SOME MEMBER(S) MAY SIGN BOOKING

DOCUMENTS ON BEHALF OF A GROUP
In case of one or more but not all tour
participants named in the Booking Form
sign the Booking Documents, it shall be
deemed that the signatories have been
duly authorized by all such tour participants
to sign on their behalf assuming full
responsibility and accordingly it shall be
deemed that all such tour participants have
signed the booking documents.
YOUR TRAVEL AGENT CAN SIGN THE
BOOKING DOCUMENTS ON YOUR BEHALF
Where tour participants are booking through
a travel agent, if such travel agent signs the
Booking Documents, it shall be deemed that
such signature is for and on behalf of all the tour
participants named in the Booking Form
assuming full responsibility. It shall be deemed
Any payment that you make to your Travel

Agent would not constitute payment to the
Company until the same is remitted to the
account of the Company.
CANCELLATION / AMENDMENT BY COMPANY
We reserve our right to amend or cancel the
tour booked by you, without assigning any
reason. Such amendment or cancellation
may be due to circumstances beyond our
control. In such cases, we will offer you
alternative tour dates / tours or you would
have the option of traveling as individual
travellers, not as part of the original tours. If
the alternative date / tour is not acceptable
or you do not wish to travel as individual
travellers, we would refund the money paid by
you without interest after deducting any costs
incurred by us on your behalf, within a period
of forty five days from the date of amendment
or cancellation. However, we would not be
responsible or liable to pay any compensation
or damages or consequential loss or to refund
any other expense incurred by you.
CANCELLATION OF BOOKING BY YOU
Should you wish to cancel your booking, you
must notify us in writing. Such notification
shall be deemed to have been given to us
only on the date of the receipt of your letter,
since we can act only on receipt. Please
state the reason for your cancellation as it
may be covered by your insurance policy.
Claims must however be made direct to your
insurance company.
The following cancellation charges shall apply
irrespective of the reason for cancellation.
You understand and acknowledge that these
charges are a genuine pre-estimate of the
damages that we will suffer on account of
cancellation. You understand that these
damage are called liquidated damages in
legal language, which are payable without
proof of actual damages. You agree not

to dispute such deductions or to demand
proof of actual damages.
When A Cancellation Is
Made
balance Tour Cost.
FOR TOURS WITH CRUISE /
THIRD PARTY OPERATORS
working days (depending on
the cancellation policy of the
particular cruise liner) prior to
the date of the departure of
the tour for the Cruise portion.
Cancellation
Charges Per
Person (Europe
& Rest Of The
World)
Booking
Amount
Rs. 50,000/Rs. 60,000/Rs. 70,000/100% of Tour

Cost
100%
GST of 12.36% applicable over and

above all mentioned charges
When A Cancellation Is
Made
balance Tour Cost.
FOR TOURS WITH CRUISE /
THIRD PARTY OPERATORS
working days (depending
on the cancellation policy
of the particular cruise
liner) prior to the date of
the departure of the tour
for the Cruise portion.
Cancellation
Charges Per
Person (Usa &
Australia)
Booking
Amount
Rs. 70,000/Rs. 80,000/Rs. 90,000/100% of Tour

Cost
100%
Client Signature:
Staff Signature:
15

GST of 12.36% applicable over and
above all mentioned charges
You expressly agree to abide by the foregoing

terms and conditions.
If you wish to cancel your booking, you

need to inform us by any of the following
methods, provided that such information
should be given on a working day within
working hours:
AMENDMENT OF BOOKING BY YOU

If you wish to amend or change your booking,
you have to communicate your request to us in
writing. Such requests for change or amendment
will be accepted subject to availability.
1. By fax at 91 22 2270 9161 followed by a

written communication to our Registered
Office listed below OR
Please note that: (1) The amended or

changed booking will be regarded as a new
booking; (2) An amendment fee of INR 1000
is payable in case of every amendment or
change; and (3) In case the amendment is
carried out within the cancellation period,
then a cancellation charge shall apply as
if a cancellation was made on the date
the request for amendment or change
is made. Please note the cancellation
charges specified in the preceding section.
2. By email to contactus@coxandkings.com
followed by a written communication to
our Registered Office listed below OR
3. In writing on at the Registered Office of
the Company:
Cox & Kings Ltd,
Customer Service, Duniya Dekho
Turner Morrison Building, 16 Bank Street,
Fort, Mumbai 400 001, India
If the Booking Documents have been signed
by one or more persons for themselves and for
others mentioned in the Booking Form, then
the communication signed by such signatory
/ s would be treated as a valid communication
with full responsibility for cancellation for all
such persons mentioned in the form. Similarly
if your Agent seeks cancellation, we will act
on the basis that he has been authorized
or instructed by you to cancel and shall
accordingly effect cancellation.
Cancellation shall take effect only from
the time the written request reaches the
Company at its office in Mumbai on working
days within office time at the details listed
above. However, in the following cases you
shall be deemed to have cancelled the tour
even if no cancellation notice is issued by you:
(i) In case of visa rejection, you would be
deemed to have cancelled on the date of
intimation of such rejection. Please see our
Visa Guidance section for further details
(ii) If you fail to pay the tour costs in time or
if you commit any other default in relation
to your booking, we may treat such failure or
default as a cancellation of the booking by
you. In such case, the cancellation charges
shall be computed with reference to the
date on which we issue you a notice of
cancellation;
(iii) If on your failure of payment or
other default, no notice of cancellation
is issued by us but your payment or
default remains outstanding on the date
of departure, the booking shall be deemed
to have been cancelled by you without
any advance notice, inviting the highest
cancellation charge.
16

A request in writing for transfer from one
tour to another 45 days prior (for Europe
& Rest of the world) and 60 days prior
(for USA, Australia & New Zealand) to the
departure will be treated as cancellation on
that tour and a fresh booking on another. In
these cases, a transfer fee of Rs. 5,000/ - per
person will be applicable in addition to the
costs for re-processing your visas, air tickets
etc due to the transfer to another tour. In
case you transfer within the cancellation
period, then the cancellation policy will
apply. Terms & Conditions shall apply.
RATE OF EXCHANGE APPLICABLE TO
REFUNDS
Please note that refunds of foreign exchange
component of the tour cost will be based
on our buying rate of that date. To make
it clearer, every day we i.e. Cox & Kings
Limited publish on our web page (http://
www.coxandkings.com/live/products/forex/
index.php) and through our sales network,
our buying and selling rate for foreign
currency applicable for that day. When we
receive Indian rupees from you in relation to
a booking, we convert them into the foreign
exchange component of the tour cost at our
selling rate, then applicable. and credit the
proceeds in our bank account. However, when
we refund the foreign exchange component
to you in Indian rupees, we do so at our
buying rate applicable on the date of refund,
because the bank will convert the money
at the buying rate and credit the same in
Indian rupees.
OUR SCOPE OF SERVICES
We are travel and holiday organizers only. We
inspect and select the services to be provided

to you. However, we do not own, operate or
control any airline, shipping company, coach
or coach company, hotel, transport, restaurant,
kitchen caravan or any other facility or provider
etc. that is engaged to provide you services
during the course of your tour.
Therefore, please carefully note that: (1) you
will need to adhere to the conditions, rules
and regulations of each service provider. For
instance, you will need to check the baggage
rules of the airline to understand what kind
of baggage and how much baggage you can
carry. You will need to check the hotel rules
to check what the mealtimes are, at which
you should make yourself available. The
company is not responsible / liable for the
consequences if you breach such rules and
regulations; (2) If you cause any injury or
damage affecting the service provider, then
you may be liable to the service provider and
if the service provider recovers any monies
from us for such injury or damages, we shall
separately charge you for the same; (3) we
cannot be held responsible / liable for any
delay, deficiency, injury, death, loss or damage
etc. occasioned due to act or default of such
service providers, their employees or agents.
MEALS
Please refer to the itinerary in the brochure
/ website for details of the meals which
would be served to you on the tour. Unlike an
airline, we cannot process a special meal, nor
can we guarantee a special diet. The same is
at the sole discretion of the service provider.
We do not assure special meals or special
timings or extra halts for infants, children,
or passengers with diabetes, cholesterol,
high blood pressure or any other condition.
We cannot guarantee quantity of the food
as may be provided by the service provider.
If you have any such special requirements
arising from medical conditions or from the
needs of your children or otherwise, it would
be advisable to travel on a customized tour
and coach tours are not recommended.
We, however, reserve the right to change
the meal arrangement, where circumstances
compel us to do so. At some places a
meal allowance may be paid to you at our
discretion to enable you to have a meal of
your own choice.
Client Signature:
Staff Signature:

HOTELS
The Company selects hotels for your stay at
locations, which give comfort and value for
money. For various reasons, such as reducing
the overall traveling time on the coach
for the following day, the hotels may be
chosen away from the city centre. Unlike other
countries, most hotels in Europe do not have
air conditioners or fans. Modern facilities such
as attached toilets with showers / bathtubs are
provided. We cannot guarantee the availability
of adjoining rooms / interconnecting rooms /
non-smoking room / rooms on the same floor
etc. Hotels in Europe may / may not have room
service facilities.
The check in time is usually 2 p.m. and check
out time is usually 11 a.m. In Australia, the
check in time is 12 noon and the check out
time is 10 a.m. In certain hotels like Genting
Resorts, though the check in time is 2:00 pm,
you may have to wait for some hours till the
rooms are cleared. The same is subject to
change from time to time.
If you seek a change in rooming while on a
tour, the same will be subject to availability
and you will need to pay any additional
charges as may be applicable.
Please note that hotels in Europe and Far
East can have exceptionally small rooms
unlike what you may have experienced in
other countries.
Single Accommodation
In case you book on a single occupancy
basis, you will have to pay a single room
supplement unless another tour participant
is willing to share your room. You shall also
be liable to pay the single room supplement
if earlier having booked on a shared room
basis, you later have to take the room on
single occupancy basis since your intended
room partner has either dropped out of the
tour for any reason or since you and / or your
room partner are no longer willing to share
a room.
Note that the single room supplement will
be charged in all cases where a booking on
a shared room basis has to be changed to
single room basis including the following:
(i) Intended room partner was arranged
by you.
(ii) Intended room partner was arranged by
us for you.
(iii) No room partner was found available
for you.
Double (Twin) Accomodation
A double room has either a single queen-size
bed or two separate beds. If you request for a
room with a queen-size bed, the same would
be provided subject to availability as most
of the hotel rooms in Europe & Far East are

twin-bedded. In case of non-availability of a
room with a queen-size bed, a twin beddedroom would be given.
Triple Accomodation
We recommend a maximum of only three
persons in one room. Triple rooms are usually
no larger than twin rooms and the third bed
is often a rollaway bed or cot placed in a
twin room.
Children Accommodation
A child travelling for whom without a bed
charge has been paid would not be entitled
to a separate bed in the hotel. In case with
bed charge has been paid for the child and
you decide not to avail such facility whilst
on the tour, you would not be entitled to
any refund. In case you decide to seek an
extra bed for the child booked on without
bed basis on the tour, this will be provided
subject to availability and you shall be bound
to pay any additional amount charged by the
concerned hotel directly.
PRE / POST TOUR / ADD ON EXTENSION
PACKAGES
Pre / post tour accommodation / add on
packages or extensions are available to
you at special rates. You must ensure that
you request your travel agent or your sales
officer for the same at the time of booking
your tour.
COACH AND SEATING
We generally engage air-conditioned /
air-cooled luxury coaches but we are not
responsible if the air-conditioning equipment
malfunctions for any reason. On group tours,
you are not allotted seat numbers as a seat
rotation system is followed. You must follow
the instructions of the Tour Manager in
this regard.
The average traveling time by coach is
approximately 8 to 10 hours or more a day
in Europe and in U.S.A. under normal road
conditions. Comfort stops are provided
every 2-3 hours, after appropriate intervals.
The foregoing timings are indicative only.
Though some of the coaches are equipped
with emergency washrooms, such a facility
can be used only in case of a dire emergency.
The coach drivers are bound by restrictions
concerning maximum driving hours per day
and per week and the itineraries are planned
with regard to the same. It is therefore
essential that the itineraries, schedules and
timings are strictly adhered to by you so as
to ensure that all the services can be duly
provided. If you or any of your co-passengers
misses any service due to unpunctuality, we
shall not be liable to refund any amount.

Further, we shall not be liable to refund any
amount or pay any compensation / damages
for any change in itinerary or for missing any
service due to the unpunctuality or actions
of your co-passengers or for any delays due
to any reasons.
Please note that smoking, consumption of
alcoholic beverages and snacks is strictly
prohibited on coaches. Please keep the
coach clean to avoid discomfort to yourself
and other tour participants.
Please take care not to leave behind any
property in the coach while disembarking.
The Company would not be responsible or
liable in case of loss of such property under
any circumstances.
BAGGAGE ON COACH
Please note that porterage is not included in
the tour price. It is often difficult to get porters
to assist as hotels may or may not provide
this service and it is therefore advisable to
use bags with wheels. Coaches have limited
space for luggage and hence we permit only
one suitcase and one handbag per person in
the coach. The suitcase should be of a size of
158 cms. (width + length + height).
AIRLINES
We shall in no circumstances whatsoever be
liable to you or any person travelling with
you, for loss of baggage by the airline, failure
to provide meal of your choice by the airline,
denied boarding or down-gradation due
to overbooking or any other reason, failure
on the part of the airline to accommodate
you despite having confirmed tickets,
quality or quantity of meals offered by the
airlines, flight delays or rescheduling, flight
cancellation, changes of flight schedule or
routing, change of airline mentioned at the
time of booking etc. In these circumstances,
we will not be liable for the injury, loss or
inconvenience suffered by you but you will
be free to pursue your remedies against the
concerned airline.
BAGGAGE ON AIRLINE
Airlines have restrictions on the kind of
baggage, number and weight of baggage
that you can carry and you will need to
carefully read and understand the rules and
regulations of the airline, in this regard.
Client Signature:
Staff Signature:
17

Typically, weight restrictions on baggage
for Economy Class is 20 Kg, for Business
Class 30 kg and for First Class is 40 kg and
one hand bag (cabin luggage) not exceeding
7 kg per person except for flights to USA and
Canada, where the passengers are permitted
to carry two pieces of checked-in baggage
and one hand bag. In the case of low cost
carriers are used by the Company during the
tour, the permitted baggage allowance may
be lower than what is mentioned above.
air seats to India confirmed prior to your

departure from India.
Baggage is not included for internal flights

in USA. One needs to pay for every piece of
baggage checked in. The charges vary from
USD 25 to USD 35 per bag. Please check with
our sales staff for correct details.
AIRLINE CONFIRMATION AND

RE-CONFIRMATION
Though you may receive a confirmed air
ticket for a particular sector, airlines often
overbook seats, due to which the airline may
offload even confirmed passengers and may
accommodate them on a subsequent flight.
We will not be responsible / liable for any
such offloading nor for any consequence
of such offloading including delay,
inconvenience or loss of tour services. As
you are booked on a group fare ticket, please
note that seat allotment will be made only
when you physically report at the airport
check in counter. You are advised to report
at the airport check in counter at least 3 to
4 hours prior to the departure time. Seat
allocation is a matter of airlines discretion
and availability of seats is not in the control
of Cox & Kings.
Please note that every airline has a

different set of rules and regulations
regarding the weight restrictions and
furthermore, airlines keep changing the
rules quite frequently. Hence, you are
requested to please check the updated
baggage rules of the individual airlines,
with whom the ticket is booked.
We are not liable / responsible, in any
manner, if you are unable to carry any
baggage or if you have to pay any extracharges due to restrictions imposed by the
airline. You shall be liable to pay all such
charges directly to the airline. Also, we
are not liable / responsible for any loss or
damage to baggage while it is in the custody
of the airline.
If you wish to travel in advance or return
at a later date after the tour ends, then you
must pay the applicable difference between
the group airfare within the package holiday
tour cost and the market airfare for the
changed sector. The same will be quoted by
us to you on your request. Over and above
this you will also be required to pay an
Airline Seat Rebooking and Reservation Fee
of Rs. 2,500/- or amount as applicable per
person per sector, per change depending on
the airline (subject to availability of seats
and ticket validity).
If you wish to change the date of your return

journey after departure from India, you
will have to pay a Change in Reservation
Fee if any, directly to the airline, subject to
availability of seats in the same booking
class. This fee may range between USD 75 to
USD 200 or more per person and we will not
be responsible for the same.
Hence Cox & Kings shall not be held

responsible if you do not get seats together
or do not get your preferred seats. Please
note that in case you are returning on a later
date after the tour ends, the responsibility
/ liability to re-confirm air tickets 72 hours
prior to the departure would be solely yours.
YOU ARE RESPONSIBLE FOR YOUR
DOCUMENTS AND POSSESSIONS
You will have to take the risk and
responsibility of all your baggage,
belongings, currency, valuables, documents
and personal effects (collectively baggage)
at all times during the tour, whether during
travel on the airline or during your stay in
hotel or during your travel in coaches, while
on excursions or otherwise.
Please note that you will not be able to avail

of the group transfers and accordingly you
will have to make your own way to meet
up with the group on arrival and / or to
your next destination when your tour ends.
We shall not be liable to refund any amount
to you in this regard. . Terms & Conditions
shall apply.
If you forget to carry or if you lose essential

travel documents such as passport, visa,
tickets etc., you may be compelled to
curtail the tour and you may have to incur
extra expenses, for which you alone shall
be responsible.
In view of what is stated above, please
carefully note that:

It is absolutely necessary to have your return
1. We shall not be responsible or liable for

any loss or damage in respect of your
baggage etc. or their contents whether due
18
to theft, accident, negligence or otherwise;

2. We shall not be responsible for any
cancellation or curtailment of your tour
compelled by any such loss of baggage
etc. and we shall pay no compensation or
refund to you;
3. Some coverage in respect of baggage loss
or damage may be provided by insurance
(see below the Insurance section).
It is advisable that you do not carry valuables
on the tour. However, if you carry any
valuables, we recommend that you use all
available facilities to keep them secure during
your tour. In this regard, some hotels provide
Safe Deposit Lockers (which may be charged
separately). In case of airlines, we recommend
that you declare your valuables to the airline
at the time of check-in and pay an additional
charge, as may be stipulated by the airline, to
make the airline responsible for valuables.
Without such declaration, airlines can invoke
limitation of liability protections provided in
international conventions and laws.
If your baggage is lost or misplaced at any
time during the course of your tour, it is
your responsibility to take all appropriate
actions to file complaints with the concerned
authorities, including police, airline office etc.
Please understand that as the Tour Manager
is responsible for the whole group of tour
participants, he may not be in a position
to escort you to lodge a complaint with
the authorities, as it could compromise the
convenience and time of the group.
Furthermore, Tour Managers / Assistants /
Escorts are assisting the tourists throughout
the tour and are not responsible for tourists
baggage or any kind of personal belongings.
On the entire tour the tourists have to be
responsible and carry the baggage on their
own. Instructions as well as information of
the tour are to be followed in the group
tours and the tour manager / company is not
responsible for any instructions overruled by
the tourists and / or its consequences.
TRAVEL DOCUMENTS AND CLEARANCES
It shall be solely your responsibility to
hold valid travel documents and statutory
clearances, to enable you to travel on the
tour such as passports, visas, confirmed airtickets, insurance and medical insurance
Client Signature:
Staff Signature:

certificates and other statutory certificates
including immigration clearance etc. Please
note that your Passport must be valid for
at least six months subsequent to the
scheduled departure date of the tour. If you
cancel the tour due to non-availability of
the passport etc, you will be liable to pay
cancellation charges.
VISA GUIDANCE SERVICES
It is necessary for you to ensure that you have
the appropriate passport, which is valid for at
least six months after you return to India. For
guests travelling to Malaysia, please ensure
that the minimum validity of the passport
should be atleast 9 months after your date
of return to India. Furthermore, you will be
required to take the appropriate visas for
going on the tour.
We provide you visa guidance services for
which we will charge you. Such charges may
include not only the actual visa charge and
costs incurred but also our service charge.
Please note that UK and USA visa will have
to be obtained by you directly; however we
may assist you in preparing and submitting
provided by you. Even if you do not get your
visa, you will be liable to pay the applicable
charges. If you already possess a visa or wish
to do the visa / s on your own, you would be
entitled only for the refund of actual visa / s
cost and the portion of charges attributable
to our service charges will still have to be
paid by you.
It is your responsibility to promptly furnish
to us all documents required for application
of your visas etc. latest by 60 days before the
departure date. In fact, in the current scenario
it would be far more prudent to furnish all
documents at least four months before the
departure date. Given the security concerns
and the over-cautious approach adopted by
embassies and consulates, visa processing
can take quite long.
Please note that we may receive documents
submitted late but we are not responsible
for rejection or non-receipt of visas due
to inadequate or late submissions. You
are required to furnish only genuine
documentation.
Granting / rejection of visas is the sole
discretion of embassy / consulate. We only
act as a facilitator for obtaining visas. You
may be required to appear personally before
embassy / consulate for any interview(s) /
providing biometrics. The Company shall
under no circumstance be held liable or
responsible for rejection of visas and any
other incidental or consequential loss,
damage, cost or expense. You undertake

not to proceed legally against the company
for such rejection of visas, unless there is a
manifest error committed by the company.
We would not be responsible / liable in any
manner whatsoever for any clerical error
done by the concerned embassy / consulate
regarding the name, attachment of wrong
photograph, duration and type of visa
(single / multiple entry) or passport number.
We always use services of reputed courier
companies for the purpose of transmission
of passports to the embassies / consulates
and to our clients in various cities. We will
not be responsible for any loss or damage
whether direct, indirect, incidental or
consequential caused due to transmission
delays or loss of passport or documents in
the course of transmission of documents by
us to the embassy or to you or in the course
of transmission of documents by the embassy
/ consulate to us. We would however, make
best attempts to trace your documents or
assist you in obtaining alternative / certified
copies of the lost documents.
If you are unable to travel on the tour
originally booked by you because either you
could not get your visa in time or due to an
error of the part of the embassy / consulate,
an incorrect visa is issued to you, you
shall have the option to postpone your tour
to any other future date or transfer your
tour to any other tour and in such case the
amendment fee for shall apply, in addition to
Please note that if the rejection of visa is
intimated by the embassy / consulate within
the cancellation period specified in the
section titled CANCELLATION OF BOOKING
BY YOU then the cancellation charges as
appearing in that section shall apply.
Please further note that for the purpose of
ascertaining the applicable cancellation
rates, the cancellation would be deemed
to have been made on the date we receive
intimation of visa rejection from the
consulate / embassy. Should you choose
to re-apply after visa rejection, then you
shall do so at your own risk and cost. If the
visa is rejected a second time, the applicable
cancellation rates shall be based on the
date of receipt of intimation of the rejection
of second visa application and so the
charges shall be much higher than the
rates which would have applied on the
first rejection. Should we not receive any
intimation from the consulate / embassy
either accepting or rejecting a visa application
before the departure date of your tour, the
maximum cancellation charges shall apply.
It is made clear that the cancellation charges

shall apply in addition to the retention of
visa service charges. You expressly agree not
to dispute the foregoing.
HEALTH
Please note that your health is entirely your
risk and responsibility. Our tours are suitable
for persons of reasonable fitness. They may
not suit persons who are medically infirm
or who have special needs or requirements
whether due to age, medical conditions or
otherwise.
It shall be your duty to inform us in writing
in case you have any medical condition that
may affect your ability to fully enjoy our tour
arrangements or where the interests of other
tour participants may be adversely affected
by such condition. Under such conditions we
may decline to accept you or continue you
in this tour.
We reserve the right (without obligation)
to ask you to undergo medical tests and to
provide written certification of your medical
fitness before departure or at any time
during the tour and if you fail to undergo
such tests or fail to provide such certificates,
we may decline to accept you or to continue
you on the tour. Our actions in this regard
may be guided not only by concerns for your
health but also the convenience and health
of the other tour participants.
However, it is not our obligation to check
your medical condition and if you suffer
any injury or aggravation on the tour or if
you are unable to enjoy / complete the
whole or any part of the tour due to your
medical conditions, we shall not be liable to
compensate you nor to refund any amount to
you nor to pay your medical expenses.
In this regard, please note that service
providers such as Airlines may decline to
accept you on medical grounds. Please
carefully read and understand the rules
and regulations of the service providers,
because we shall not be responsible for the
consequences that you may suffer.
To some extent, your losses on account
of cancellation or curtailment attributable
to hospitalization as also your expenses of
hospitalization may be covered by insurance
Please see Insurance section below.
Client Signature:
Staff Signature:
19

Your travel insurance policy is an add on
benefit to the Trawelltag / Assist product,
which is included in our tour package. You
are therefore, entitled to travel with an
Overseas travel insurance cover for the
normal duration of the tour. All passengers
up to the age of 70 years are covered under
the insurance policy. All the passengers
above the age of 70 years have to undergo
medical tests as stipulated by the insurance
company after which the policies are issued.
Pre existing diseases are not covered
under this insurance policy. An additional
charge will be levied if you wish to extend
the tour for longer than the normal
tour duration.
If any adventure sports / activity are included
in the tour package, you shall avail of the
same at your own risks having regard to your
medical condition. We shall not be liable for
any death, injury or other loss due to your
participation in such adventure sports and
any release form that you may be required
to sign by such person / service provider /
club / association / organization / hobbyist /
institution, will be binding.
Please take note that, in case in case of
death of the tourist(s) all the arrangements
for transportation of the dead body including
procuring the death certificate, post
mortem, re patriation of dead body and
all personal effects / property and insurance
claims etc. shall be made by accompanying
relative and / or accompanying known
acquaintances of the deceased. Company
shall not be responsible for extending any
help for the same. The entire expenses shall
be borne by the accompanying relative /
or accompanying known acquaintances of
the tourist. The Company or any tour leader
shall not be responsible for the same. In
case any of the relatives wants to visit the
country where the tourist has expired, all the
necessary arrangements shall be made by
the said relative only at his/her cost.
Please note that you would have a direct
contractual relation with the insurer and we
are not in any manner directly involved with
this relationship. You shall directly submit
claims to your Insurance Company. The
Insurance Company shall directly pay the
settlement amounts to you and any dispute
in regard to rejection of claim or adequacy of
settlement amount shall be settled by you
directly with the Insurance Company.
LIABILITIES
Please go through the terms and conditions
carefully to understand your rights,
20 Cox & Kings Duniya Dekho
responsibilities, risks and the extent of

our liabilities.
shall be borne entirely by you and we shall

not be liable for the same.
As earlier stated, being tour organizers, we

will not be liable / responsible to you for
any loss, injury or damage in respect of life,
limb or property, sickness, delay, discomfort,
anxiety, service denial, service deficiency,
additional expenses etc incurred by you or
for any direct, indirect, consequential loss
and / or damage or any kind suffered by
you howsoever caused arising out of any
act, omission, default of any contractor /
supplier or of any servant or agent employed
by the contractor / supplier or of any third
person who may be engaged or concerned
in the provision of accommodation, meals,
transportation, entertainment, refreshment
or any other service etc. comprising the tour
package.In view of this, please note that
we shall have no liability in the following
circumstances (amongst others):
We are not liable for any acts, omissions or

defaults of other tour participants which
may result in injury, damage to your life /
limb or property or interfere with enjoying
any services to be provided on the tour.
Failure on the part of airline to

accommodate passengers (despite having
confirmed tickets) or cancellation, change
of route, delay of flights etc.
Overbooking of seats / rooms by the
airline / hotel.
Loss of / delay of baggage by airline /
coach / cruise / train.
Any death, personal injury, sickness, accident,
loss, delay, discomfort, increased expenses,
consequential loss and / or damage or any
kind of theft howsoever caused;
Rudeness or unprofessional behavior
of staff of airline / hotel etc., quality /
quantity of meals, facilities given etc.
Any kind of service denial or deficiency by
any contractor / supplier.
Further, please note that in any case, our
liability arising from this contract shall not
exceed the total amount paid for the tour
holiday. Further, under no circumstances
shall we have any liability in respect of any
indirect, special or consequential losses /
damages whatsoever.
As earlier stated, any loss or damage to your
baggage will be borne entirely by you and we
shall not be liable for the same in any manner.
We shall not be responsible and / or liable
for any damages caused to you due to
reasons beyond the control of the Company
(Force Majeure / Vis Majeure). Any overstay
expenses due to delay or changes in bus
/ flights / ships / trains or cancellation
of special bogie or other services due to
sickness, weather conditions, war, threat of
war, strikes, rebellions, disturbances, unrest,
curfew etc. or any other cause whatsoever,
The immunities provided under this

contract to the Company shall be available
to the Companys Managers, including Tour
Managers, Employees, Servants and Agents
but not to the contractors / suppliers
selected by the Company.
Please note that we will be entitled to retain
custody of your documents or properties
entrusted to us till we receive payment of
all amounts that are due to us in relation to
your booking / travel.
YOU WILL NEED TO COMPLY WITH TOUR
CONDITIONS
You will have to strictly follow the tour
program and comply with the terms and
conditions of the various contractors /
service providers such as hotels, airlines etc.
You are responsible to register with the
representative of the Company at the
appointed date, place and time for departure
and you would be treated as a no-show if
you fail to do so and the consequences shall
be yours entirely.
You are required to be punctual and adhere
to the time-lines of the tour and of the
contractors / service providers. If you are
not punctual, you could miss your flight, your
coach, your meals etc.
You shall not behave in a manner which may
cause distress or annoyance to other tour
participants or to any other person or which may
create the risk of danger or damage to property
belonging to us or other tour participants,
service providers or any other persons. If you
misbehave or disturb the decorum of the tour
you may have to terminate the tour. In such
an event, no refund or compensation will be
paid to the tourist and he / she will have to
bear and pay the expenses for his / her return
travel. You shall not carry any item or object,
the possession of which is forbidden by any
laws, rules or regulations. Nor shall you violate
any other laws, rules or regulations. Should
any tour participant misbehave or violate any
Client Signature:
Staff Signature:

laws, rules or regulations, we shall have the
right to discontinue his / her participation and
exclude him / her from the tour at his / her risk,
cost and expense. Should we suffer any damage
or liability on account of a tour participants
misbehavior, we shall be free to separately
charge and recover our losses and expenses
from him / her.
NO REFUND FOR UNUTILIZED SERVICES
It is clearly understood that there shall be
no refund or compensation whatsoever for
unutilized services. This general rule applies
to all kinds of non-utilization or underutilization of tour services, whether of the
whole or part of the tour and whether as
a matter of your choice, or caused by your
fault or compelled by circumstances such as
ill-health, weather, external factors etc.
As a consequence of the above rule, please
note that no refund will be admissible in the
following circumstances (amongst others).
There would be no refund if you fail to join
the group at the commencement of the
tour or join the group later or leave the
group before culmination of the tour for any
reasons whatsoever.
There will be no refund if you fail to or are
unable to utilize any of the services on the
tour like airline travel, hotels, sightseeing,
rides, cruises, meals, entrance fees, optional
tours etc due to any reason whatsoever such
as late reporting, ill-health etc.
EMPLOYEES / AGENTS NOT AUTHORIZED TO
CHANGE TERMS
No person including any of our employees,
agents or franchisees has the authority
to alter, amend, or waive any stipulation,
representation, term or condition set forth
in this document. Assurance if any, given by
any of our employees, agents, franchisees or
any other person, whether given verbally /
in writing / by email / by sms or otherwise,
which is contrary to the terms and conditions
shall not bind us, in any manner.
PLEASE CAREFULLY CHECK WHAT THE TOUR
COST INCLUDES AND EXCLUDES
Please refer to the relevant section of the
Price Grid for the tour cost. All services to be
provided to you will be as per those specified
/ confirmed and paid for as per the Invoices.
If you avail any service such as porterage,
room service, laundry, excess baggage
charge, a la carte meals, alcoholic beverages,
soft drinks, paid toilets etc or anything that
is not specifically shown as included in the
Tour Cost, then the payment for the same
will have to be cleared by you.
TIPPING
Tipping is customary (unless otherwise
stated in the brochure) in all parts of the
world for services rendered (e.g. porters,
coach drivers, tour leaders, guides etc). Unless
otherwise communicated the tip amount is
2 EURO per person per day in Europe for the
coach driver, 2 EURO per person per city per
guide in Europe and 2 EURO per suitcase per
day for a porter in Europe. Everywhere else
it is 2 to 4 USD instead of 2 Euros. Please
check the Price Grid to ascertain whether
such tips are included within the tour costs
or are required to be paid by you separately.
CURRENCY AND TRAVELLERS CHEQUES
We recommend that you take your Foreign
Exchange partly in Cash and Travellers
Cheque. You can also opt to take a Foreign
Currency Debit Card which is another safe
mode of carrying exchange. Travellers
Cheque can be encashed overseas for foreign
exchange, for a nominal fee.
MINIMUM PARTICIPATION
Tours specified in the Brochure are operated
subject to a minimum participation of paying
adult Participants. If the participation is less
than the minimum prescribed (as below)
we reserve the right to amend, amalgamate,
alter, vary, or cancel a tour without incurring
any liability to pay any compensation. If we
decide to operate the tour with participation
below the minimum stipulated or if you are
required to travel as individual travellers
(not as a group) we reserve the right to
collect an additional pro-rata amount. In
such cases you may not be provided certain
services, which would have been provided
in the group tour including the service of
a tour manager and you may need to travel
on an amended itinerary and services, such
as transportation on a seat in coach basis,
where the coach departures are at fixed
times and routes etc.
COUNTRY
MINIMUM
PARTICIPATION
Europe / U. S. A.
35 Min. Full Paying

Adults
Far East
16 Min. Full Paying

Adults
Australia / New
Zealand
16 Min. Full Paying

Adults
Egypt /
Scandinavia /
Mauritius
15 Min. Full Paying

Adults
S. Africa / Turkey / 10 Min. Full Paying

China / Sri Lanka Adults
Kenya / Jordan
04 Min. Full Paying

Adults
PRIVACY OF INFORMATION
We try to maintain the privacy of the personal
information provided by you. However, it
would be necessary for us to share this
information with Consulates, Embassies,
Airlines, Hotels and other service providers
who would be providing you service during
the tour. We would also be constrained to
disclose such information if we receive an
order of the court, a requisition from any
government or statutory authority, subpoena,
or where under any laws, rules or regulations,
such disclosure becomes necessary.
You agree to let us photograph and / or
videograph the tour and specifically you
agree to let us photograph and / or
videograph you in the course of the tour. You
agree to let us publish such photographs
/ videographs through all media including
print media, websites, letters, emails etc.
You also agree to let us track usage
statistics. You agree and accept that all such
photographs and / or videographs and
statistics are our absolute property and we
have the unrestricted right to use them
for any legitimate purposes including
advertisement and commercial purposes.
Further, you agree that if you share with us
any photographs and / or videographs taken
by you during the tour, we would be free to
publish such photographs and / or videographs
through all media including print media,
websites, letters, emails etc.
We recommend that you register online
so that we can send you updates and
information on travel destinations.
COMMUNICATION
Communications transmitted to your mailing
address / email address on record shall be
deemed to have been communicated to
you even if returned undeliverable for any
reason. All communication from you to the
Company has to be in writing, not orally.
Where you book directly with us, we will
address communications to you at your
mailing address and / or e-mail address
given in the Booking Form. Where you
have booked through a Travel Agent, we
will address communications to your Travel
Agent, who made the booking on your
behalf and the agent would be responsible
Client Signature:
Staff Signature:
21

for transmitting such communication to
you. All monies paid to the Travel
Agent shall not constitute payment to us
unless deposited by your Travel Agent with
the Company.
ADDITIONAL CONDITIONS APPLY IN CASE
OF PROMOTIONS / OFFERS / SCHEMES
Please note that in case of special offers,
promotions or schemes, the terms and
conditions of these offers, promotions or
schemes will be applicable in addition
to these terms and conditions. You might
have to adhere to the payment schedule
prescribed under such offers, promotions
or schemes in order to be eligible to avail
benefits under such offers, promotions or
schemes. If you fail to make the payment by
the due date and / or do not comply with
all the terms and conditions of the offer,
promotion or scheme, you would not be
entitled to receive the benefit under such
offer, promotion or scheme.
We shall have the absolute right to withdraw
any scheme or discount at any time after
such scheme or discount is published.
BALANCE PAYMENT
Please check your Invoice for the due date
of your balance payments of the tour cost.
This balance payment has to be made
45 days prior (for Europe & Rest of
the world) and 60 days prior (for USA,
Australia & New Zealand) to departure
date of the tour. If the booking is accepted
within 45 days (for Europe & Rest of the
world) and 60 days (for USA, Australia &
New Zealand) of the date of departure
of the tour, the entire tour cost has to be
paid upfront. A delay in payment of your
tour cost (part payment or full payment)
can result in a delay in issuing your air
tickets which are necessary to facilitate
your visas processing. We may treat
such delay as a cancellation of booking
by you, which will be subject to the
applicable cancellation charges as per the
cancellation schedule.
We reserve the right to amend the prices
published in this brochure and on the website
and to adjust our charges based on various
factors including currency fluctuations, fuel
price rise, travel arrangements, special / high
season charge levied by the suppliers, hike
in any government taxes or any taxes or
visa amounts and / or for any reason etc
before the date of departure. All such
increases in price must be paid for in full
before your departure.
22
TRAVEL NOW PAY LATER SCHEMES

We may assist you in obtaining bank
finance to enable you to pay in easy
installments. However, please note that
the loan relationship is entirely between
you and the bank and you will submit the
finance application to the bank entirely
at your own risk. If you fail to provide the
required documentation to the bank so
that loan cannot be availed of in time or if
the bank in its sole discretion rejects your
loan application, you shall be liable to
pay the entire price to us upfront, failing
which your booking shall stand cancelled
and cancellation charges shall apply.
ON TOUR ASSISTANCE
Please promptly inform your Tour Manager
of any grievances that you may have and
immediately follow this up by writing to us.
This will enable us to promptly rectify all
genuine grievances in real time.
If you fail to do this, you will be deemed
to have acknowledged and accepted the
services of the Company in full satisfaction
and you shall be deemed to have no
grievance or complaint in that regard.
You should communicate the grievance
to the Contractor on the emergency
telephone number and adopt any of the
following procedures provided that such
communication should be made on a
working day within working hours:
1. By fax at 91 22 2270 9161 followed by a
written communication to our Registered
Office listed below with a copy marked to
the Independent Contractor, OR
2. By email to contactus@coxandkings.com,
followed by a written communication
to our Registered Office listed below
with a copy marked to the Independent
Contractor, OR
3. In writing with a copy marked to the
Independent Contractor, at the Registered
Office of the Company:
Cox & Kings Ltd,
Duniya Dekho, Customer Service,
Turner Morrison Building, 16, Bank Street,
Fort, Mumbai 400 001, India
Any complaint made by you must be notified
to the Company in writing within 28 days
of the end of the tour. No claim notified to
the Company outside this period will be
entertained and the Company shall incur no
liability whatsoever in respect thereof.
LAW AND JURISDICTION

In the event of a dispute arising out of or
relating to this contract, including any
question regarding its existence, validity
or termination, the parties shall first seek
settlement of that dispute by mediation in
accordance with the applicable rules. The
Mediator shall be appointed by the Company.
If the dispute is not settled by mediation
within [thirty] days of the appointment
of the mediator, or such further period as
the parties shall agree in writing, then the
dispute may be settled in accordance with
the Arbitration and Conciliation Act, 1996
by a sole Arbitrator to be appointed by the
Company. The Arbitration proceedings will
be in Mumbai. The arbitrators decision
shall be final and binding on both parties.
In case of any dispute concerning the award
the courts in Mumbai alone shall have
exclusive jurisdiction.
This contract will be governed by Indian law.
You agree that in the event of a dispute or
difference between the parties the exclusive
jurisdiction shall vest in the competent court
/ forum / tribunal in Mumbai only.
As to the interpretation of the aforesaid
terms and conditions, the decision of Cox &
Kings shall be final and binding upon you.
The Company reserves its right to change
the Terms & Conditions any time without
any prior notice and without assigning any
reasons there of.
YOUR SUGGESTIONS:
If you have any tips, which you might want
to share with us, do write in to us at our
Registered Office as listed above or email us
at contactus@coxandkings.com or fax to us
at 91 22 2270 9161.
On behalf of the persons booked, I / We
have read, understood and accepted the
Terms and Conditions, How to Book rules,
Brochure, Price Grid, Itinerary, Promotion
Booklet, Cancellation Policy and Web pages,
a copy of each of which has been furnished
to me / us. I / We being duly authorized by
the said persons do hereby agree and accept
the same for self and on behalf of the said
persons assuming full responsibility.
Client Signature:
Staff Signature:
Reservation Fee
: Rs. 3,000/Booking Amount
: Rs. 20,000/Documentation Amount : Rs. 10,500/-
DUNIYA DEKHO
Far East / Island / Africa / Middle East & Others
Reservation Fee
: Rs. 5,000/Booking & Documentation Amount : Rs. 15,000/If invoice is less than Rs. 20,000, customer to pay 100% of invoice value at the time of booking
FLEXIHOL / ADD ON PACKAGES
100% payment
at the time of booking
CRUISES
Wheel Chair: Yes No
Mobile:
Scheme if any:
Departure Date:
Tel:
Past Holiday:
Fax:
Signature:
Branch / Franchisee:
Tel:
2) Have you travelled with Cox & Kings in the past:
Which Company:
Pin:
Address:
C/o Name:
If yes how many times:
Registration No:
Sign & Stamp:
Signature:
Date:
Name of Client:
Agency Staff Name:
Agency Name:
Email:
CLIENT DECLARATION
Mobile:
On behalf of the person/s named above, I / We have read, understand and accepted the Terms & Conditions,
How to Book rules, Cancellation Policy, Brochure, Price Grid, Itinerary, Promotion Booklet and web pages.
I / We hereby expressly agree to abide by the visa cancellation policy of the Company. I / We acting for
myself and being duly authorised by the above person/s do hereby agree to and accept the booking conditions
and the Terms and Conditions mentioned in the brochure / price grid / overleaf for self and others.
No
PREFERRED AGENTS / TRAVEL AGENT DECLARATION
Email:
Remarks
On behalf of the person/s named above, I / We have read, understand and accepted the Terms & Conditions,
How to Book rules, Cancellation Policy, Brochure, Price Grid, Itinerary, Promotion Booklet and web pages,
a copy of which has been furnished to me / us. I / We hereby expressly agree to abide by the visa cancellation
policy of the Company. I / We being duly authorised by the said person/s do hereby agree to and accept the
booking conditions and the Terms and Conditions mentioned in the brochure / price grid.
Tel:
Yes
Fax:
In case you arrive at the destination before your tour starts, please give your overseas contact address.
Client attention is drawn to the Booking Conditions and Terms & Conditions which incorporates the Contract entered into by the Company with the Client/s. This Booking Form is subject to Mumbai Jurisdiction.
Redg Office: Cox & Kings Limited. Turner Morrision Building, 16, Bank Street, Fort, Mumbai - 400 001. Tel: 2270 9100. Fax: 2270 9161.
Booking Date:
Name of Staff:
Date:
SALES OFFICER
Boarding From:
Room Type
Diet
Date of Birth
Date of Issue Date of Expiry
Wedding
Sgl / Twin / Trpl /
Pax
Anniversary
Age
Passport No. Place of Issue
PAN / GIR No.
Twin with
A/C/I
Date
J / V / N.V. DD / MM / YY
DD / MM / YY DD / MM / YY
Extra Bed
Tour Code:
We wish to receive communication about new products and offering from Cox & Kings Ltd. on regular basis. Person to be contacted in case of emergency: Name:
1) Recommend a Friend:
Honeymoon Couple: Yes No
Mobile:
Tel:
Tel:
Fax:
Office Address:
Residence Address of the 1st Applicant:
5.
4.
3.
2.
1.
Loyalty Voucher
/ Free Holiday
Promo Code
Total Cost of Tour:
Balance amount to be paid by:
Full Name ( AS PER YOUR PASSPORT )

Mr. / Mrs. / Note: The person signing the form must be mentioned first
Sr
Ms. /Mst. /
No.
Infant
Surname
First Name
File Ref:
Tour Name:
Kindly book me / us as per the details filled in this form. I / We are forwarding the sum of Rs.______________________________ per person as full and final amount Reservation Fee Non-refundable interest-free Booking Amount Documentation amount
Secure your booking amount which shall stand forfeited in the event of cancellation of the package tour by me / us or being unable to travel due to any reason whatsoever subject to the cancellation policy of the secure your booking amount and shall not dispute
the forfeiture. In case I / We fail to pay the Booking Amount and the Documentation Amount, then the Reservation Amount shall be forfeited. I / we am / us are aware that I / we have to pay the balance amount as per the date listed below. If I / we am / are booking less
than 60 days before the tour Departure, I / We are also enclosing the tour cost amounting to Rs.______________________________ EURO / GBP / USD______________________________ per tour participants in terms of contract.
Reservation Fee
: Rs. 3,000/Booking Amount
: Rs. 20,000/Documentation Amount : Rs. 17,500 / 10,500 depending on the tour
DUNIYA DEKHO
Europe / USA / Australia
INTEREST FREE NON REFUNDABLE AMOUNT (PER PERSON)
(Kindly complete one bookings form per family per tour.)
BOOKING FORM: 2015
Terms And Conditions

DEFINITIONS
In the terms and conditions set out in this document, the following terms shall, unless contrary to the context, have the meaning specified.

You means the person / s in whose name and / or whose behalf the Booking is made. Alternatively, the reference may be
made in the third person as Tour Participant / They / Client / Them / His / Her.

We / Us / Company means Cox & Kings Limited.

Infant / Child mean respectively a person below the age of two years and a person more than the age of two and below the
age of twelve years.

Contractor / Supplier means supplier of any infrastructural facility and shall include hotel managements, airlines, caterers,
restaurants, places of entertainment like theme parks, museums, art galleries etc shipping company, railway, ferry, cruise, coach
who are to provide the services to the Client.

Tour Cost means the tour cost mentioned in the Price Grid / brochures / online and other payments such as taxes, surcharges
etc payable by the client to the Company

Brochure means printed brochure, Website, itinerary, leaflets, booklet, Price Grid.

Website means www.coxandkings.com.

Web pages means pages on the Website www.coxandkings.com

Cancellation Policy means and includes all the cancellation charges levied by the company from time to time, third party
cancellation charges etc. as more particularly described hereinbelow or any other documents.

Visa Cancellation Policy means and includes all the cancellation charges levied by the company from time to time arising
out of non granting / delayed granting of visa by the concerned Consulate due to any reason.

VISA means a Certificate issued or a stamp marked (on the applicants passport) by the immigration authorities of a country
to indicate that the applicants credentials have been verified and he or she has been granted permission to enter the country
for a temporary stay within a specified period.

(Note: The Company does not have any role to play for issuance / rejection of Visas other than being a facilitator).

Jurisdiction means the geographical area over which a court or government body has the power and right to exercise
authority. Parties hereto agree to confer exclusive Jurisdiction to Mumbai Courts / Forums.

Terms and Conditions means these terms and conditions and includes the How to Book Rules, Booking Form, Web Pages,
Brochure, Price Grid, Itinerary, Promotion Booklet and other documents as may be notified from time to time
BROCHURE / WEBSITE INFORMATION - DISCLAIMERS
We take reasonable care in preparing the brochure, price grid, web pages and other documents and in describing the services
therein. However, we are not liable for any typographical / printing errors.
Furthermore, brochures may be printed several months in advance and the content may not always be fully updated. We therefore
ask you to confirm the current information by contacting us.
Please note that the itinerary may have changed. The products and services displayed may have changed. The photos of meals
/ sightseeing / properties are for reference only and may differ from the actual meals / sights. Distance between places and
temperatures are approximate and can change depending on travel, road conditions and climatic changes. Hotels may have to be
booked far off from the central place.
ITINERARY MAY CHANGE AT ANY TIME
We reserve the right to alter, amend, change or modify the tour package and itineraries before or during the tour. We will make
reasonable efforts to notify you promptly of such changes / events sufficiently in advance during booking or prior to departure of
the tour. If such changes / events occur during the tour, our tour manager or local representative will inform you of the changes
on the spot and we solicit your full co operation in accepting such circumstantial changes. Therefore, no grievance regarding any
itinerary / service change which we are constrained to make, will be entertained from the tour participants during or after the tour.
Please note that promotional offers may have different terms and conditions which will be in addition to these terms and conditions
and the requirements of the booking deposits, payments, deadlines and mode of payment may be defined in such promotions which
will be over and above these terms and conditions.
Such changes may be necessitated due to factors beyond our control such as Force Majeure events, strikes, fairs, festivals, sport
events, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights or railway, closure of
/ restricted entry at a place of sightseeing etc. Generally, we try to avoid dates when big Fairs, Exhibitions, Olympics etc. and other
events are held in certain cities as hotels are fully booked several years ahead. If you have to travel on such dates, you may have to
stay in alternate hotels or hotels in other cities.
Due to airlines requirements the points of entry and exit in a country may change. We may operate more than one coach per
departure date and may for convenience reverse the direction or amend the itinerary. Change in itinerary may also be required or
necessitated on account of actions, inactions, defaults or condition of tour participants in the group.
We will make reasonable efforts to keep the overall package of services unchanged. However, we shall not be liable to refund any
amount or pay any compensation / damages on account of any change in itinerary.
In case the alternate arrangements made are materially superior as compared to the ones described in the Brochure, we may charge
extra for the same at the time of booking or in the course of the tour.
GENERAL NOTICE REGARDING BOOKING
Please read carefully and understand the contents of the Tour Brochure / itinerary, the Terms and Conditions, How to Book Rules,
Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you effect
the booking. To effect the booking, we may require you to sign the Booking Form and such other documents as we may deem fit
including (without limitation) the Terms & Conditions, How to Book rules and Price Grid (collectively Booking Documents). Upon
executing the Booking Documents and on payment of the prescribed non-refundable interest-free booking amount, a binding
contract shall come into existence.
We advise you to ensure, before making a booking, that you have and / or you will be able to provide all the required valid and
genuine documents and your professional qualifications to enable you to apply for visa, insurance etc. Please go through our web
site and check from our staff to ascertain the required documentation.
Please note that guests other than tourist are not to be invited on tour by any tourist and they are not allowed to use any of
the services of the tour.
CONDITIONS OF OTHER THIRD PARTY OPERATORS
In the event you are booking through us a tour / travel service of any third party operators like Insight Vacations, Star Cruise etc, the
terms and conditions of such third party operators, including their payment schedule, cancellation, refund etc shall be applicable
to you in addition to these Terms and Conditions.
ONLINE BOOKING
You can purchase our services from our sales outlets, agents or franchises. In the alternative, you can register and book your tour
/ services online through our website. Our website provides the facility of making online booking of tours and services. However,
we cannot give any guarantee or warranty with respect to the website booking engine which could malfunction due to well-known
reasons including software or network errors. We have incorporated all modern protection technologies to ensure that information
concerning you or your payments is kept secure and confidential.
It is made clear that the online booking shall be effective once you confirm the terms and conditions, as follows. During the course
of online booking on our website, you will have the opportunity to go through our terms and conditions and privacy policy, which
are displayed on our website and which you will need to confirm and accept in the course of booking online. Further, you will also
need to send us a hard copy of the said signed Terms and Conditions confirming that you have read, understood and accepted the
Terms and Conditions and other applicable documents including Brochure and / or, Itinerary and / or Price Grid and / or promotion
booklet etc. We would also require a copy of the first two pages and last two pages of your passport which show the date of your
passport, place and date of issue and expiry, amongst other documentation. Please see under the documentation section for the list.
The Company reserves the right to decline to register any person / s for any tour or to cancel their registration without assigning
any reason.
ONE / SOME MEMBER(S) MAY SIGN BOOKING DOCUMENTS ON BEHALF OF A GROUP
In case of one or more but not all tour participants named in the Booking Form sign the Booking Documents, it shall be deemed
that the signatories have been duly authorized by all such tour participants to sign on their behalf assuming full responsibility and
accordingly it shall be deemed that all such tour participants have signed the booking documents.
YOUR TRAVEL AGENT CAN SIGN THE BOOKING DOCUMENTS ON YOUR BEHALF
Where tour participants are booking through a travel agent, if such travel agent signs the Booking Documents, it shall be deemed
that such signature is for and on behalf of all the tour participants named in the Booking Form assuming full responsibility. It
shall be deemed and construed that all such tour participants have duly authorized the said travel agent to sign the Booking
Documents on their behalf.
CONTRACT SUBJECT TO SIGNATURE AND PAYMENTS
Please note that there is no contract between the Company and the tour participants until the Booking Documents are signed and
received by the Company and the Company has also received the specified non-refundable interest free booking amount. The full
payment must be received in accordance with prescribed payment schedule. If not paid in accordance with the payment schedule
the company reserves the right to cancel the booking with consequent forfeiture of booking amount and apply scale of cancellation
charges as mentioned in the brochure.
Any payment that you make to your Travel Agent would not constitute payment to the Company until the same is remitted to
the account of the Company.
CANCELLATION / AMENDMENT BY COMPANY
We reserve our right to amend or cancel the tour booked by you, without assigning any reason. Such amendment or cancellation
may be due to circumstances beyond our control. In such cases, we will offer you alternative tour dates / tours or you would have
the option of traveling as individual travellers, not as part of the original tours. If the alternative date / tour is not acceptable or you
do not wish to travel as individual travellers, we would refund the money paid by you without interest after deducting any costs
incurred by us on your behalf, within a period of forty five days from the date of amendment or cancellation. However, we would not
be responsible or liable to pay any compensation or damages or consequential loss or to refund any other expense incurred by you.
CANCELLATION OF BOOKING BY YOU
Should you wish to cancel your booking, you must notify us in writing. Such notification shall be deemed to have been given to us
only on the date of the receipt of your letter, since we can act only on receipt. Please state the reason for your cancellation as it may
be covered by your insurance policy. Claims must however be made direct to your insurance company.
The following cancellation charges shall apply irrespective of the reason for cancellation. You understand and acknowledge that
these charges are a genuine pre-estimate of the damages that we will suffer on account of cancellation. You understand that these
damages are called liquidated damages in legal language, which are payable without proof of actual damages. You agree not to
dispute such deductions or to demand proof of actual damages.
WHEN A CANCELLATION IS MADE
CANCELLATION CHARGES PER PERSON (EUROPE &

REST OF THE WORLD)
Clear 45 working days or more prior to the date of for non-payment

of the balance Tour Cost.
Booking Amount
Clear 44 to 31 working days prior to the date of departure of the Tour.
Rs. 50,000/-
Rs. 60,000/-
Rs. 70,000/-
Less than 07 clear working days prior to the date of departure

of the Tour.
100% of Tour Cost
FOR TOURS WITH CRUISE / THIRD PARTY OPERATORS

Less than clear 80 50 working days (depending on the cancellation
policy of the particular cruise liner) prior to the date of the departure of
100%
GST of 12.36% applicable over and above all mentioned charges

WHEN A CANCELLATION IS MADE
CANCELLATION CHARGES PER PERSON (USA

& AUSTRALIA)
Clear 60 working days or more prior to the date of departure of the

Tour or for non-payment of the balance Tour Cost.
Booking Amount
Rs. 70,000/-
Rs. 80,000/-
Rs. 90,000/-
Less than 10 clear working days prior to the date of departure

of the Tour.
100% of Tour Cost
FOR TOURS WITH CRUISE / THIRD PARTY OPERATORS

Less than clear 80 50 working days (depending on the cancellation
policy of the particular cruise liner) prior to the date of the departure of
100%
GST of 12.36% applicable over and above all mentioned charges

If you wish to cancel your booking, you need to inform us by any of the following methods, provided that such information
should be given on a working day within working hours:
1. By fax at 91 22 2270 9161 followed by a written communication to our Registered Office listed below OR
2. By email to contactus@coxandkings.com followed by a written communication to our Registered Office listed below OR
3. In writing on at the Registered Office of the Company:

Cox & Kings Ltd,

Customer Service, Duniya Dekho

Turner Morrison Building, 16 Bank Street, Fort, Mumbai 400 001, India
If the Booking Documents have been signed by one or more persons for themselves and for others mentioned in the Booking
Form, then the communication signed by such signatory / s would be treated as a valid communication with full responsibility for
cancellation for all such persons mentioned in the form. Similarly if your Agent seeks cancellation, we will act on the basis that he
has been authorized or instructed by you to cancel and shall accordingly effect cancellation.
Cancellation shall take effect only from the time the written request reaches the Company at its office in Mumbai on working days
within office time at the details listed above. However, in the following cases you shall be deemed to have cancelled the tour even
if no cancellation notice is issued by you:
(i) In case of visa rejection, you would be deemed to have cancelled on the date of intimation of such rejection. Please see our
Visa Guidance section for further details
(ii) If you fail to pay the tour costs in time or if you commit any other default in relation to your booking, we may treat such failure
or default as a cancellation of the booking by you. In such case, the cancellation charges shall be computed with reference to the
date on which we issue you a notice of cancellation;
(iii) If on your failure of payment or other default, no notice of cancellation is issued by us but your payment or default remains
outstanding on the date of departure, the booking shall be deemed to have been cancelled by you without any advance notice,
inviting the highest cancellation charge.
You expressly agree to abide by the foregoing terms and conditions.
AMENDMENT OF BOOKING BY YOU
If you wish to amend or change your booking, you have to communicate your request to us in writing. Such requests for change or
amendment will be accepted subject to availability.
Please note that: (1) The amended or changed booking will be regarded as a new booking; (2) An amendment fee of INR 1000 is
payable in case of every amendment or change; and (3) In case the amendment is carried out within the cancellation period, then
a cancellation charge shall apply as if a cancellation was made on the date the request for amendment or change is made. Please
note the cancellation charges specified in the preceding section. Terms & Conditions shall apply.
A request in writing for transfer from one tour to another 45 days prior (for Europe & Rest of the world) and 60 days prior(for USA,
Australia & New Zealand) to the departure will be treated as cancellation on that tour and a fresh booking on another. In these
cases, a transfer fee of Rs. 5,000/ - per person will be applicable in addition to the costs for re-processing your visas, air tickets
etc due to the transfer to another tour. In case you transfer within the cancellation period, then the cancellation policy will apply.
RATE OF EXCHANGE APPLICABLE TO REFUNDS
Please note that refunds of foreign exchange component of the tour cost will be based on our buying rate of that date. To make it
clearer, every day we i.e. Cox & Kings Limited publish on our web page (http://www.coxandkings.com/live/products/forex/index.
php) and through our sales network, our buying and selling rate for foreign currency applicable for that day. When we receive Indian
rupees from you in relation to a booking, we convert them into the foreign exchange component of the tour cost at our selling rate,
then applicable. and credit the proceeds in our bank account However, when we refund the foreign exchange component to you in
Indian rupees, we do so at our buying rate applicable on the date of refund, because the bank will convert the money at the buying
rate and credit the same in Indian Rupees
OUR SCOPE OF SERVICES
We are travel and holiday organizers only. We inspect and select the services to be provided to you. However, we do not own, operate
or control any airline, shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility
or provider etc. that is engaged to provide you services during the course of your tour.
Therefore, please carefully note that: (1) you will need to adhere to the conditions, rules and regulations of each service provider. For
instance, you will need to check the baggage rules of the airline to understand what kind of baggage and how much baggage you can
carry. You will need to check the hotel rules to check what the mealtimes are, at which you should make yourself available. The company
is not responsible / liable for the consequences if you breach such rules and regulations; (2) If you cause any injury or damage affecting
the service provider, then you may be liable to the service provider and if the service provider recovers any monies from us for such injury
or damages, we shall separately charge you for the same; (3) we cannot be held responsible / liable for any delay, deficiency, injury, death,
loss or damage etc. occasioned due to act or default of such service providers, their employees or agents.
MEALS
Please refer to the itinerary in the brochure / website for details of the meals which would be served to you on the tour. Unlike
an airline, we cannot process a special meal, nor can we guarantee a special diet. The same is at the sole discretion of the service
provider. We do not assure special meals or special timings or extra halts for infants, children, or passengers with diabetes,
cholesterol, high blood pressure or any other condition. We cannot guarantee quantity of the food as may be provided by the service
provider. If you have any such special requirements arising from medical conditions or from the needs of your children or otherwise,
it would be advisable to travel on a customized tour and coach tours are not recommended.
We, however, reserve the right to change the meal arrangement, where circumstances compel us to do so. At some places a meal
allowance may be paid to you at our discretion to enable you to have a meal of your own choice.
HOTELS
The Company selects hotels for your stay at locations, which give comfort and value for money. For various reasons, such as reducing
the overall traveling time on the coach for the following day, the hotels may be chosen away from the city centre. Unlike other
countries, most hotels in Europe do not have air conditioners or fans. Modern facilities such as attached toilets with showers /
bathtubs are provided. We cannot guarantee the availability of adjoining rooms / interconnecting rooms / non-smoking room /
rooms on the same floor etc. Hotels in Europe may / may not have room service facilities.
The check in time is usually 2 p.m. and check out time is usually 11 a.m. In Australia, the check in time is 12 noon and the check out
time is 10 a.m. In certain hotels like Genting Resorts, though the check in time is 2:00 pm, you may have to wait for some hours till
the rooms are cleared. The same is subject to change from time to time.
If you seek a change in rooming while on a tour, the same will be subject to availability and you will need to pay any additional
charges as may be applicable.
Please note that hotels in Europe and Far East can have exceptionally small rooms unlike what you may have experienced in
other countries.
Single Accommodation
In case you book on a single occupancy basis, you will have to pay a single room supplement unless another tour participant is
willing to share your room. You shall also be liable to pay the single room supplement if earlier having booked on a shared room
basis, you later have to take the room on single occupancy basis since your intended room partner has either dropped out of the
tour for any reason or since you and / or your room partner are no longer willing to share a room.
Note that the single room supplement will be charged in all cases where a booking on a shared room basis has to be changed to
single room basis including the following:
(i) Intended room partner was arranged by you.
(ii) Intended room partner was arranged by us for you.
(iii) No room partner was found available for you.
Double (Twin) Accomodation
A double room has either a single queen-size bed or two separate beds. If you request for a room with a queen-size bed, the
same would be provided subject to availability as most of the hotel rooms in Europe & Far East are twin-bedded. In case of nonavailability of a room with a queen-size bed, a twin bedded-room would be given.
Triple Accomodation
We recommend a maximum of only three persons in one room. Triple rooms are usually no larger than twin rooms and the third bed
is often a rollaway bed or cot placed in a twin room.
Children Accommodation
A child travelling for whom without a bed charge has been paid would not be entitled to a separate bed in the hotel. In case with
bed charge has been paid for the child and you decide not to avail such facility whilst on the tour, you would not be entitled to any
refund. In case you decide to seek an extra bed for the child booked on without bed basis on the tour, this will be provided subject
to availability and you shall be bound to pay any additional amount charged by the concerned hotel directly.
PRE / POST TOUR / ADD ON EXTENSION PACKAGES
Pre / post tour accommodation / add on packages or extensions are available to you at special rates. You must ensure that you
request your travel agent or your sales officer for the same at the time of booking your tour.
COACH AND SEATING
We generally engage air-conditioned / air-cooled luxury coaches but we are not responsible if the air-conditioning equipment
malfunctions for any reason. On group tours, you are not allotted seat numbers as a seat rotation system is followed. You must follow
the instructions of the Tour Manager in this regard.
The average traveling time by coach is approximately 8 to 10 hours or more a day in Europe and in U.S.A. under normal road
conditions. Comfort stops are provided every 2-3 hours, after appropriate intervals. The foregoing timings are indicative only. Though
some of the coaches are equipped with emergency washrooms, such a facility can be used only in case of a dire emergency.
The coach drivers are bound by restrictions concerning maximum driving hours per day and per week and the itineraries are planned
with regard to the same. It is therefore essential that the itineraries, schedules and timings are strictly adhered to by you so as
to ensure that all the services can be duly provided. If you or any of your co-passengers misses any service due to unpunctuality,
we shall not be liable to refund any amount. Further, we shall not be liable to refund any amount or pay any compensation /
damages for any change in itinerary or for missing any service due to the unpunctuality or actions of your co-passengers or for
any delays due to any reasons.
Please note that smoking, consumption of alcoholic beverages and snacks is strictly prohibited on coaches. Please keep the coach
clean to avoid discomfort to yourself and other tour participants.
Please take care not to leave behind any property in the coach while disembarking. The Company would not be responsible or liable
in case of loss of such property under any circumstances.
BAGGAGE ON COACH
Please note that porterage is not included in the tour price. It is often difficult to get porters to assist as hotels may or may not
provide this service and it is therefore advisable to use bags with wheels. Coaches have limited space for luggage and hence we permit
only one suitcase and one handbag per person in the coach. The suitcase should be of a size of 158 cms. (width + length + height).
AIRLINES
We shall in no circumstances whatsoever be liable to you or any person travelling with you, for loss of baggage by the airline, failure
to provide meal of your choice by the airline, denied boarding or down-gradation due to overbooking or any other reason, failure
on the part of the airline to accommodate you despite having confirmed tickets, quality or quantity of meals offered by the airlines,
flight delays or rescheduling, flight cancellation, changes of flight schedule or routing, change of airline mentioned at the time of
booking etc. In these circumstances, we will not be liable for the injury, loss or inconvenience suffered by you but you will be free
to pursue your remedies against the concerned airline.
BAGGAGE ON AIRLINE
Airlines have restrictions on the kind of baggage, number and weight of baggage that you can carry and you will need to carefully
read and understand the rules and regulations of the airline, in this regard.
Typically, weight restrictions on baggage for Economy Class is 20 Kg, for Business Class 30 kg and for First Class is 40 kg and one
hand bag (cabin luggage) not exceeding 7 kg per person except for flights to USA and Canada, where the passengers are permitted
to carry two pieces of checked-in baggage and one hand bag. In the case of low cost carriers are used by the Company during the
tour, the permitted baggage allowance may be lower than what is mentioned above.
Baggage is not included for internal flights in USA. One needs to pay for every piece of baggage checked in. The charges vary from
USD 25 to USD 35 per bag. Please check with our sales staff for correct details.
Please note that every airline has a different set of rules and regulations regarding the weight restrictions and furthermore, airlines
keep changing the rules quite frequently. Hence, you are requested to please check the updated baggage rules of the individual
airlines, with whom the ticket is booked.
We are not liable / responsible, in any manner, if you are unable to carry any baggage or if you have to pay any extra-charges due
to restrictions imposed by the airline. You shall be liable to pay all such charges directly to the airline. Also, we are not liable /
responsible for any loss or damage to baggage while it is in the custody of the airline.

Your travel insurance policy is an add on benefit to the Trawelltag / Assist product, which is included in our tour package. You are
therefore, entitled to travel with an Overseas travel insurance cover for the normal duration of the tour. All passengers up to the age
of 70 years are covered under the insurance policy. All the passengers above the age of 70 years have to undergo medical tests as
stipulated by the insurance company after which the policies are issued. Pre existing diseases are not covered under this insurance
policy. An additional charge will be levied if you wish to extend the tour for longer than the normal tour duration.
If any adventure sports / activity are included in the tour package, you shall avail of the same at your own risks having regard
to your medical condition. We shall not be liable for any death, injury or other loss due to your participation in such adventure
sports and any release form that you may be required to sign by such person / service provider / club / association / organization
/ hobbyist / institution, will be binding.
Please take note that, in case in case of death of the tourist(s) all the arrangements for transportation of the dead body including
procuring the death certificate, post mortem, re patriation of dead body and all personal effects / property and insurance
claims etc. shall be made by accompanying relative and / or accompanying known acquaintances of the deceased. Company shall
not be responsible for extending any help for the same. The entire expenses shall be borne by the accompanying relative / or
accompanying known acquaintances of the tourist. The Company or any tour leader shall not be responsible for the same. In case
any of the relatives wants to visit the country where the tourist has expired, all the necessary arrangements shall be made by the
said relative only at his/her cost.
Please note that you would have a direct contractual relation with the insurer and we are not in any manner directly involved
with this relationship. You shall directly submit claims to your Insurance Company. The Insurance Company shall directly pay the
settlement amounts to you and any dispute in regard to rejection of claim or adequacy of settlement amount shall be settled by
you directly with the Insurance Company.
LIABILITIES
Please go through the terms and conditions carefully to understand your rights, responsibilities, risks and the extent of our liabilities.
As earlier stated, being tour organizers, we will not be liable / responsible to you for any loss, injury or damage in respect of life,
limb or property, sickness, delay, discomfort, anxiety, service denial, service deficiency, additional expenses etc incurred by you or
for any direct, indirect, consequential loss and / or damage or any kind suffered by you howsoever caused arising out of any act,
omission, default of any contractor / supplier or of any servant or agent employed by the contractor / supplier or of any third
person who may be engaged or concerned in the provision of accommodation, meals, transportation, entertainment, refreshment
or any other service etc. comprising the tour package.In view of this, please note that we shall have no liability in the following
circumstances (amongst others):

Failure on the part of airline to accommodate passengers (despite having confirmed tickets) or cancellation, change of route,
delay of flights etc.

Overbooking of seats / rooms by the airline / hotel.

Loss of / delay of baggage by airline / coach / cruise / train.

Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and / or damage
or any kind of theft howsoever caused;

Rudeness or unprofessional behavior of staff of airline / hotel etc., quality / quantity of meals, facilities given etc.

Any kind of service denial or deficiency by any contractor / supplier.
Further, please note that in any case, our liability arising from this contract shall not exceed the total amount paid for the tour
holiday. Further, under no circumstances shall we have any liability in respect of any indirect, special or consequential losses /
damages whatsoever.
As earlier stated, any loss or damage to your baggage will be borne entirely by you and we shall not be liable for the same in
any manner.
We shall not be responsible and / or liable for any damages caused to you due to reasons beyond the control of the Company (Force
Majeure / Vis Majeure). Any overstay expenses due to delay or changes in bus / flights / ships / trains or cancellation of special
bogie or other services due to sickness, weather conditions, war, threat of war, strikes, rebellions, disturbances, unrest, curfew etc. or
any other cause whatsoever, shall be borne entirely by you and we shall not be liable for the same.
We are not liable for any acts, omissions or defaults of other tour participants which may result in injury, damage to your life / limb
or property or interfere with enjoying any services to be provided on the tour.
The immunities provided under this contract to the Company shall be available to the Companys Managers, including Tour
Managers, Employees, Servants and Agents but not to the contractors / suppliers selected by the Company.
Please note that we will be entitled to retain custody of your documents or properties entrusted to us till we receive payment of all
amounts that are due to us in relation to your booking / travel.
YOU WILL NEED TO COMPLY WITH TOUR CONDITIONS
You will have to strictly follow the tour program and comply with the terms and conditions of the various contractors / service
providers such as hotels, airlines etc.
You are responsible to register with the representative of the Company at the appointed date, place and time for departure and you
would be treated as a no-show if you fail to do so and the consequences shall be yours entirely.
You are required to be punctual and adhere to the time-lines of the tour and of the contractors / service providers. If you are not
punctual, you could miss your flight, your coach, your meals etc.
You shall not behave in a manner which may cause distress or annoyance to other tour participants or to any other person or which
may create the risk of danger or damage to property belonging to us or other tour participants, service providers or any other persons.
If you misbehave or disturb the decorum of the tour you may have to terminate the tour. In such an event, no refund or compensation
will be paid to the tourist and he / she will have to bear and pay the expenses for his / her return travel. You shall not carry any
item or object, the possession of which is forbidden by any laws, rules or regulations. Nor shall you violate any other laws, rules or
regulations. Should any tour participant misbehave or violate any laws, rules or regulations, we shall have the right to discontinue
his / her participation and exclude him / her from the tour at his / her risk, cost and expense. Should we suffer any damage or liability
on account of a tour participants misbehavior, we shall be free to separately charge and recover our losses and expenses from
him / her.
NO REFUND FOR UNUTILIZED SERVICES
It is clearly understood that there shall be no refund or compensation whatsoever for unutilized services. This general rule applies to
all kinds of non-utilization or under-utilization of tour services, whether of the whole or part of the tour and whether as a matter of
your choice, or caused by your fault or compelled by circumstances such as ill-health, weather, external factors etc.
As a consequence of the above rule, please note that no refund will be admissible in the following circumstances (amongst others).
There would be no refund if you fail to join the group at the commencement of the tour or join the group later or leave the group
before culmination of the tour for any reasons whatsoever.
There will be no refund if you fail to or are unable to utilize any of the services on the tour like airline travel, hotels, sightseeing,
rides, cruises, meals, entrance fees, optional tours etc due to any reason whatsoever such as late reporting, ill-health etc.
EMPLOYEES / AGENTS NOT AUTHORIZED TO CHANGE TERMS
No person including any of our employees, agents or franchisees has the authority to alter, amend, or waive any stipulation,
representation, term or condition set forth in this document. Assurance if any, given by any of our employees, agents, franchisees or
any other person, whether given verbally / in writing / by email / by sms or otherwise, which is contrary to the terms and conditions
shall not bind us, in any manner.
PLEASE CAREFULLY CHECK WHAT THE TOUR COST INCLUDES AND EXCLUDES
Please refer to the relevant section of the Price Grid for the tour cost. All services to be provided to you will be as per those specified
/ confirmed and paid for as per the Invoices. If you avail any service such as porterage, room service, laundry, excess baggage charge,
a la carte meals, alcoholic beverages, soft drinks, paid toilets etc or anything that is not specifically shown as included in the Tour
Cost, then the payment for the same will have to be cleared by you.
TIPPING
Tipping is customary (unless otherwise stated in the brochure) in all par

If you wish to travel in advance or return at a later date after the tour ends, then you must pay the applicable difference between
the group airfare within the package holiday tour cost and the market airfare for the changed sector. The same will be quoted
by us to you on your request. Over and above this you will also be required to pay an Airline Seat Rebooking and Reservation
Fee of Rs. 2,500/- or amount as applicable per person per sector, per change depending on the airline (subject to availability of
seats and ticket validity).
Please note that you will not be able to avail of the group transfers and accordingly you will have to make your own way to meet
up with the group on arrival and / or to your next destination when your tour ends. We shall not be liable to refund any amount to
you in this regard. . Terms & Conditions shall apply.
It is absolutely necessary to have your return air seats to India confirmed prior to your departure from India.
If you wish to change the date of your return journey after departure from India, you will have to pay a Change in Reservation Fee
if any, directly to the airline, subject to availability of seats in the same booking class. This fee may range between USD 75 to USD
200 or more per person and we will not be responsible for the same.
AIRLINE CONFIRMATION AND RE-CONFIRMATION
Though you may receive a confirmed air ticket for a particular sector, airlines often overbook seats, due to which the airline may
offload even confirmed passengers and may accommodate them on a subsequent flight. We will not be responsible / liable for any
such offloading nor for any consequence of such offloading including delay, inconvenience or loss of tour services. As you are booked
on a group fare ticket, please note that seat allotment will be made only when you physically report at the airport check in counter.
You are advised to report at the airport check in counter at least 3 to 4 hours prior to the departure time. Seat allocation is a matter
of airlines discretion and availability of seats is not in the control of Cox & Kings.
Hence Cox & Kings shall not be held responsible if you do not get seats together or do not get your preferred seats. Please note
that in case you are returning on a later date after the tour ends, the responsibility / liability to re-confirm air tickets 72 hours prior
to the departure would be solely yours.
YOU ARE RESPONSIBLE FOR YOUR DOCUMENTS AND POSSESSIONS
You will have to take the risk and responsibility of all your baggage, belongings, currency, valuables, documents and personal effects
(collectively baggage) at all times during the tour, whether during travel on the airline or during your stay in hotel or during
your travel in coaches, while on excursions or otherwise.
If you forget to carry or if you lose essential travel documents such as passport, visa, tickets etc., you may be compelled to curtail
the tour and you may have to incur extra expenses, for which you alone shall be responsible.
In view of what is stated above, please carefully note that:
1.
We shall not be responsible or liable for any loss or damage in respect of your baggage etc. or their contents whether due to
theft, accident, negligence or otherwise;
2.
We shall not be responsible for any cancellation or curtailment of your tour compelled by any such loss of baggage etc. and
we shall pay no compensation or refund to you;
3.
Some coverage in respect of baggage loss or damage may be provided by insurance (see below the Insurance section).
It is advisable that you do not carry valuables on the tour. However, if you carry any valuables, we recommend that you use all
available facilities to keep them secure during your tour. In this regard, some hotels provide Safe Deposit Lockers (which may be
charged separately). In case of airlines, we recommend that you declare your valuables to the airline at the time of check-in and pay
an additional charge, as may be stipulated by the airline, to make the airline responsible for valuables. Without such declaration,
airlines can invoke limitation of liability protections provided in international conventions and laws.
If your baggage is lost or misplaced at any time during the course of your tour, it is your responsibility to take all appropriate actions
to file complaints with the concerned authorities, including police, airline office etc. Please understand that as the Tour Manager
is responsible for the whole group of tour participants, he may not be in a position to escort you to lodge a complaint with the
authorities, as it could compromise the convenience and time of the group.
Furthermore, Tour Managers / Assistants / Escorts are assisting the tourists throughout the tour and are not responsible for tourists
baggage or any kind of personal belongings. On the entire tour the tourists have to be responsible and carry the baggage on their
own. Instructions as well as information of the tour are to be followed in the group tours and the tour manager / company is not
responsible for any instructions overruled by the tourists and / or its consequences.
TRAVEL DOCUMENTS AND CLEARANCES
It shall be solely your responsibility to hold valid travel documents and statutory clearances, to enable you to travel on the tour
such as passports, visas, confirmed air-tickets, insurance and medical insurance certificates and other statutory certificates including
immigration clearance etc. Please note that your Passport must be valid for at least six months subsequent to the scheduled departure
date of the tour. If you cancel the tour due to non-availability of the passport etc, you will be liable to pay cancellation charges.
VISA GUIDANCE SERVICES
It is necessary for you to ensure that you have the appropriate passport, which is valid for at least six months after you return
to India. For guests travelling to Malaysia, please ensure that the minimum validity of the passport should be atleast 9 months after
your date of return to India. Furthermore, you will be required to take the appropriate visas for going on the tour.
We provide you visa guidance services for which we will charge you. Such charges may include not only the actual visa charge
and costs incurred but also our service charge. Please note that UK and USA visa will have to be obtained by you directly; however
we may assist you in preparing and submitting the visa application based on documents provided by you. Even if you do not get
your visa, you will be liable to pay the applicable charges. If you already possess a visa or wish to do the visa / s on your own, you
would be entitled only for the refund of actual visa / s cost and the portion of charges attributable to our service charges will
still have to be paid by you.
It is your responsibility to promptly furnish to us all documents required for application of your visas etc. latest by 60 days before
the departure date. In fact, in the current scenario it would be far more prudent to furnish all documents at least four months
before the departure date. Given the security concerns and the over-cautious approach adopted by embassies and consulates,
visa processing can take quite long.
Please note that we may receive documents submitted late but we are not responsible for rejection or non-receipt of visas due to
inadequate or late submissions. You are required to furnish only genuine documentation.
Granting / rejection of visas is the sole discretion of embassy / consulate. We only act as a facilitator for obtaining visas. You may
be required to appear personally before embassy / consulate for any interview(s) / providing biometrics. The Company shall under
no circumstance be held liable or responsible for rejection of visas and any other incidental or consequential loss, damage, cost
or expense. You undertake not to proceed legally against the company for such rejection of visas, unless there is a manifest error
committed by the company.
We would not be responsible / liable in any manner whatsoever for any clerical error done by the concerned embassy / consulate
regarding the name, attachment of wrong photograph, duration and type of visa (single / multiple entry) or passport number. We
always use services of reputed courier companies for the purpose be responsible for any loss or damage whether direct, indirect,
incidental or consequential caused due to transmission delays or loss of passport or documents in the course of transmission of
documents by us to the embassy or to you or in the course of transmission of documents by the embassy / consulate to us. We would
however, make best attempts to trace your documents or assist you in obtaining alternative / certified copies of the lost documents.
If you are unable to travel on the tour originally booked by you because either you could not get your visa in time or due to an
error of the part of the embassy / consulate, an incorrect visa is issued to you, you shall have the option to postpone your tour to
any other future date or transfer your tour to any other tour and in such case the amendment fee for shall apply, in addition to
Please note that if the rejection of visa is intimated by the embassy / consulate within the cancellation period specified in the
section titled CANCELLATION OF BOOKING BY YOU then the cancellation charges as appearing in that section shall apply.
Please further note that for the purpose of ascertaining the applicable cancellation rates, the cancellation would be deemed to have
been made on the date we receive intimation of visa rejection from the consulate / embassy. Should you choose to re-apply after
visa rejection, then you shall do so at your own risk and cost. If the visa is rejected a second time, the applicable cancellation rates
shall be based on the date of receipt of intimation of the rejection of second visa application and so the charges shall be much
higher than the rates which would have applied on the first rejection. Should we not receive any intimation from the consulate /
embassy either accepting or rejecting a visa application before the departure date of your tour, the maximum cancellation charges
shall apply. It is made clear that the cancellation charges shall apply in addition to the retention of visa service charges. You
expressly agree not to dispute the foregoing.
HEALTH
Please note that your health is entirely your risk and responsibility. Our tours are suitable for persons of reasonable fitness. They
may not suit persons who are medically
infirm or who have special needs or requirements whether due to age, medical conditions or otherwise.
It shall be your duty to inform us in writing in case you have any medical condition that may affect your ability to fully enjoy our tour
arrangements or where the interests of other tour participants may be adversely affected by such condition. Under such conditions
be may decline to accept you or continue you in this tour.
We reserve the right (without obligation) to ask you to undergo medical tests and to provide written certification of your medical
fitness before departure or at any time during the tour and if you fail to undergo such tests or fail to provide such certificates, we
may decline to accept you or to continue you on the tour. Our actions in this regard may be guided not only by concerns for your
health but also the convenience and health of the other tour participants.
However, it is not our obligation to check your medical condition and if you suffer any injury or aggravation on the tour or if you are
unable to enjoy / complete the whole or any part of the tour due to your medical conditions, we shall not be liable to compensate
you nor to refund any amount to you nor to pay your medical expenses.
In this regard, please note that service providers such as Airlines may decline to accept you on medical grounds. Please carefully
read and understand the rules and regulations of the service providers, because we shall not be responsible for the consequences
that you may suffer.
To some extent, your losses on account of cancellation or curtailment attributable to hospitalization as also your expenses of
hospitalization may be covered by insurance Please see Insurance section below.
CALL NOW
MTNL / BSNL: 1800 22 1235 / 1800 20 90400
GSM: 09867565599SMS: DD to 5757513
VISIT: www.coxandkings.com
Cox & Kings Limited

Turner Morrison Building, 16 Bank Street, Fort, Mumbai 400001, India.
Tel: 91 22 2270 9100 | Fax: 91 22 2270 9161
Email: contactus@coxandkings.com | Website: www.coxandkings.com

Sunil

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Sunil

Uploaded by

Copyright:

Available Formats

How to choose your holiday

How to choose your Holiday?

Cox & Kings Duniya Dekho

Enjoy the cost benefit which

amongst other services. eg. Only

How to choose your Holiday?

Value for money,

Value for money

Only city tour

Mix of first, superior

Superior first class /

First class and

Away from city

Away from city

Some in city centre

Most are in city

Region specific tours

Options ranging from

Private basis only

Private basis only

All inclusive concept

Superior first class

First class and above First class and above

Cox & Kings Duniya Dekho

regular washrooms. Kindly use the convenience

available at Genting Highlands & South Africa.

PER DAY EURO USD

in Reservation Fee, payable directly to the

23 kgs and one piece of hand luggage not more

Cox & Kings Duniya Dekho

The cost of stay, transportation and / or any

Important note on Visa

change from time to time and from country

6. Why are cancellations charged

Cox & Kings Duniya Dekho

Signing of the Booking Form and Terms

If you are booking your tour within 45 days

cancellation charges. Secure your booking

Europe, U.S.A., Australia

Europe without U.K Visa

Far East and Exotic

The Company reserves the right to

1. Online, you can pay by CREDIT CARD

The Non Resident Indians (NRI) and

The Company reserves the right to amend

Cox & Kings Duniya Dekho

Furthermore, you will be required to take

you or in the course of transmission of

YOUR TOUR COST FROM BTQ

airfare for the changed sector. The same will

Please see DOCUMENTATION section for

NOTE: You will not be able to avail of the

It is recommended that the Client should

AIRLINE DATE CHANGE AFTER DEPARTURE

Cox & Kings Duniya Dekho

Clear 45 working days

GST of 12.36% applicable over and above all

Clear 60 working days or

Less than 10 clear working

100% of Tour Cost

FOR TOURS WITH CRUISE

As per the booking conditions, we

GST of 12.36% applicable over and above all