TICKET-NO

IN5085603
IN5085602
IN5085601
IN5085600
IN5085599
IN5085598
IN5085597
IN5085596
IN5085595
IN5085594
IN5085593
IN5085592
IN5085591
IN5085590
IN5085589
IN5085588
IN5085587
IN5085586
IN5085585
IN5085584
IN5085583
IN5085582
IN5085581
IN5085580
IN5085579
IN5085578
IN5085577
IN5085576
IN5085575
IN5085574
IN5085573
IN5085572
IN5085571
IN5085570
IN5085569
IN5085568
IN5085567
IN5085566
IN5085565
IN5085552
IN5085551
IN5085550
IN5085549
IN5085516
IN5085515
IN5085514
IN5085513

IN5084854
IN5084852
IN5084851
IN5084804
IN5084794
IN5084682

INCIDENT TITLE
Pls help.. there is error in the SO (Old SO)
RE: URGENT HELP REQUIRE INV. NO. 925000791
Error While Billing

RE: Please remove error... CanaraHSBC

RE: mindtree cisco smartner- kundip's approval- SO Nos (AMJ 2015 Billing)
COB done
pl advise to remove error
Cognizant-Pune Order # IN234-0000000019 dated 08/04/2013 (6067736) - Pending billing / rr - Su
Error in 70090440
error to be removed
Cyber Security Part codes.xlsx
Grip Order PO to be cob'd
SO # 6076362
Pls check..Genpact 550004443 (URGENT)
Pls check..Genpact 550004443 (URGENT)
Droping the SO
SO 6072497
Cases for billing
Q4 Incentive point distribution urgent
CRM-PRD module SSU invoice posting
PH 600 not showing for billing 6076301
PH 600 not showing for billing 6076301
Update SFDC Opportunity no in Quotation.
Pls help, not able to go into edit mode
Computer Source - Grameen Phone / Qtn 70090495
FW: NEW PSO ORDER/S... End-customer - EXL Service. PO Number - 9300002765.
70090500 and 70090537 , 70090527 - Exl & Starwood , Nicsi
70090538 / American Express ( I ) Pvt.Ltd. / 120002 Gurgaon / Initiate Disc Approval WF / 2,867,21
Re: 70090500 and 70090537 - Exl & Starwood
SAP Quote# 70090503 / State Bank Of India / Mumbai / In process / 23,397,256.54 INR
Kanpur Zoo - 70089047 / 6074561
?Please Bill Installation - 6076039 / Kohler India Corporation Pvt.Ltd
Quotation number 70090541 showing initiated but not reflecting in Pratik Sir Work flow.
IEnergizer Licenses || AGC SO 550004680 - Pls remove billing block
Quote 70090543 has been rejected but can't see in process. pl. check.
4300004535 -- GR (EXL 55/4645) --- Drop Shpt
BIAL Order - Q.No.70090433.
Condition Records : ZSRT (Service Tax update 14%)
RE: Help required for Error while raising CWO
PNB SA Billing 6076288
Order 540008629
Error in 1FB Order 6076493
RE: Please Bill Installation - 6076039 / Kohler India Corporation Pvt.Ltd
Not able to do PGI
Not able to Reject Line Item PHP Order
Error in Sales Order 6076332

Error
Error
Error
Error
Error

in
in
in
in
in

Sales Order 6065436

Sales Order 6065571 & 6065395
Sales Order 6065527, 6065554, 6065541 & 6065613
Invoice 925000791
Quotation 72000131

CATEGORY
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TYPE
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ITEM
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SUMMARY
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Order
Order
Order
Order
Order
Order
Order
Order
Order
Order
Order
Order
Order
Order
Order
Order
Order
Order
Order
Order
Order
Order
Order
Order
Order
Order

SAP
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and
and
and
and
and
and

Sales
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Sales
Sales
Sales
Sales

Order
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Order
Order
Order
Order

DESCRIPTION
Email received from: Sunil Tanwar
Date:07/05/2015
Date: 11.05.2015
Email:
Jagdish
Email:Alka
Shah
Date: 11/05/2015
Email
received from: Dinesh R Mengdey
Date: 11/05/2015
Date: 12/05/2015
11/05/2015
Email
received from : Dinesh
Date: 13/05/2015
from::Vilma
Pascusathis SAP issue resolved at the earliest as we really need to raise
Email received from
Snehal
Date: 14/05/2015remove error
Rasesh
Date:
Geeta 14/05/2015Guarantee Begin date in SO.
DATE:14/05/2015header
100, multiple product cannot be clubbed
Date: 15/05/2015
from:Kirti
SnehalZPS3 not defined
Email received from
Date: 15/05/2015Security
Part codes.xlsx
Email
received from: KS Suresh
Date:
15/05/2015the?payment
30%100
advance;
delivery;
40%
Email: Sunil Vyasitem category terms
to ZANerror
for item
of SO 30%
# 6076362,
but
its on
notinstallation?agains
reflected as ZAN?
CRM
!!
Date: 18/05/2015
Email 15/05/2015a
received from:
Sunnycheck..Genpact
550004443
Date:
quotation
for 22Nos of phones
. And (URGENT)
I have converted SO for 20 quantity .When
the same quotation
Satheeshkumar
SG ( followup transaction ) system is throwing an error saying quotation complete
Date:
18/05/2015the
Date: 13/05/2015 SO No : 550004735 . As I have created SNG SO instead INR SO .
Need
bill linefrom:
itemsAlka
900Shah
Email to
received
Date: 19/05/2015bill
line item 1300 of the referred SO.Please help to remove the errors.
Bhavesh
Soni
Date: 19/05/2015point distribution urgent
Wayne
able
fill ITC DATE
Sunilto
Vyas
Date:
25/05/2015showing for billing 6076301
Sunil Vyas
Date:25/05/2015showing
for billing
6076301
Email:Geeta
Upalpls find the
below screen
shot of IBM quote which was?released?earlier, ?after ad
Release
Quote again went in to?IN PROCESS Mode
Sunil
Chavada
Date:
25/05/2015able
to go into edit mode in R3. Genpact India / 201301 Noida / Open / 8,298.00 U
Pradipta Bhowmik'
Date:
26/05/2015Source - Grameen Phone / Qtn 70090495
Pl. help
Sunny26/05/2015
Ahuja 26/05/2015removing below error from the SO !
Date:
Sunny Gambhir
Ahuja70090537 , 70090527 - Exl & Starwood , Nicsi
Aman
Date:
26.05.2015American
Email received: Sunny AhujaExpress ( I ) Pvt.Ltd. / 120002 Gurgaon / Initiate Disc Approval WF / 2,8
Date:
70090537 - Exl & Starwood
Email 26/05/2015and
received: Sunil Tanvar
Date: 26/05/201570090503
Email
received from: Sanjeev/ State
Jain Bank Of India / Mumbai / In process / 23,397,256.54 INR
Date: 26/05/201570089047
Email
received from: Aman / 6074561
Date:
29/05/2015help
in removing
errors from SO 6076039.
Email received from: Aman
Gambhir
Date:
showing initiated but not reflecting in Pratik Sir Work flow.
Email 27/05/2015number
received from: Sunil70090541
Vyas
Date:Dhavale
26/05/2015Licenses || AGC SO 550004680 - Pls remove billing block
Aarti
Date: 27/05/201570090543 has been rejected but can't see in process. pl. check.
Sunil
Vyas 27/05/2015remove
errorno:70090433
from the SO, in
why
is? asking
for needs
entry of
/ Warranty
Date:26/05/2015be
able to see below
the quote
theitsystem
which
to ITC
be rejected
t
help
in
resolving
the
issue
as
COB
is
urgent.
14% will be applicable so the changes needs to be made in condition record
Records
: ZSRT (Service Tax update 14%)
Smita
Vamanjoor
28/05/2015
K Buch
28/05/2015
Sanjeev Jain
28/05/2015
26/05/2015
Email received by Aman Gambhir
Date: 28.05.2015
Date: 28.05.2015
Date:
Please28.05.2015
help.
Urgent pl.

Email received from: Dinesh Mengdey

Date: 12.05.2015
Email
received from: Dinesh Mengdey
Date:
12.05.2015
Email received from: Dinesh Mengdey
Date:
Email 12.05.2015
received from: Jagdish Gajjar
Date: 11.05.2015
Email
received from: Jagdish Gajjar
Date: 08.05.2015
Gurucom SO 6076377 is not appearing for nation manager's (collection) approval. Due to whch sh

LOGGED-DASeverity N
05/31/2015Severity-3
05/31/2015Severity-3
05/31/2015Severity-3
05/31/2015Severity-2
05/31/2015Severity-3
05/31/2015Severity-3
05/31/2015Severity-3
05/31/2015Severity-3
05/31/2015Severity-3
05/31/2015Severity-3
05/31/2015Severity-3
05/31/2015Severity-3
05/31/2015Severity-3
05/31/2015Severity-3
05/31/2015Severity-3
05/31/2015Severity-2
05/31/2015Severity-3
05/31/2015Severity-3
05/31/2015Severity-3
05/31/2015Severity-3
05/31/2015Severity-3
05/31/2015Severity-3
05/31/2015Severity-3
05/31/2015Severity-3
05/31/2015Severity-3
05/31/2015Severity-3
05/31/2015Severity-3
05/31/2015Severity-3
05/31/2015Severity-3
05/31/2015Severity-3
05/31/2015Severity-3
05/31/2015Severity-3
05/31/2015Severity-3
05/31/2015Severity-2
05/31/2015Severity-2
05/31/2015Severity-2
05/31/2015Severity-2
05/31/2015Severity-2
05/31/2015Severity-2
05/29/2015Severity-2
05/29/2015Severity-2
05/29/2015Severity-2
05/29/2015Severity-2
05/28/2015Severity-3
05/28/2015Severity-3
05/28/2015Severity-3
05/28/2015Severity-3

Cause
error
error
error
Error
error
error
error
error
error
error
error
error
error
error
error
Error
error
error
error
error
ITC date
Error
Error
error
issue
error
error
error
error
error
error
error
error
error
error
error
error
error
error
error
Error
Error
Error
error
error
error
error

Branch
Location
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC
GandhinagaE1/1 GIDC

ASSIGNEDTUSERID
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM
SAP SupporAGCSAP.PM

###
###
###
###
###
###

Severity-2
Severity-2
Severity-2
Severity-2
Severity-2
Severity-2

Error
Error
Error
Error
Error
user traini

GandhinagaE1/1 GIDC SAP

GandhinagaE1/1 GIDC SAP
GandhinagaE1/1 GIDC SAP
GandhinagaE1/1 GIDC SAP
GandhinagaE1/1 GIDC SAP
Pune
CommerzonSAP

SupporAGCSAP.PM
SupporAGCSAP.PM
SupporAGCSAP.PM
SupporAGCSAP.PM
SupporAGCSAP.PM
SupporAARTI.DHA

USERNAMESTATUSNAMREASONFO PRIORITY
Agcsap Pm Closed
Priority 3
Agcsap Pm Closed
Priority 3
Agcsap Pm Closed
Priority 3
Agcsap Pm Closed
Priority 2
Agcsap Pm Closed
Priority 3
Agcsap Pm Closed
Priority 3
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Priority 3
Agcsap Pm Closed
Priority 3
Agcsap Pm Closed
Priority 3
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Priority 3
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Priority 3
Agcsap Pm Closed
Priority 3
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Priority 3
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Priority 3
Agcsap Pm Closed
Priority 3
Agcsap Pm Closed
Priority 2
Agcsap Pm Closed
Priority 3
Agcsap Pm Closed
Priority 3
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Priority 3
Agcsap Pm Closed
Priority 3
Agcsap Pm Closed
Priority 3
Agcsap Pm Closed
Priority 3
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Priority 3
Agcsap Pm Closed
Priority 3
Agcsap Pm Closed
Priority 3
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Priority 3
Agcsap Pm Closed
Priority 3
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Priority 3
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Priority 3
Agcsap Pm Closed
Priority 3
Agcsap Pm Closed
Priority 3
Agcsap Pm Closed
Priority 3
Agcsap Pm Closed
Priority 3
Agcsap Pm Closed
Priority 2
Agcsap Pm Closed
Priority 2
Agcsap Pm Closed
Priority 2
Agcsap Pm Closed
Priority 2
Agcsap Pm Closed
Priority 2
Agcsap Pm Closed
Priority 2
Agcsap Pm Closed
Priority 2
Agcsap Pm Closed
Priority 2
Agcsap Pm Closed
Priority 2
Agcsap Pm Closed
Priority 2
Agcsap Pm Closed
Priority 3
Agcsap Pm Closed
Priority 3
Agcsap Pm Closed
Priority 3
Agcsap Pm Closed
Priority 3

SOLUTION REOPENCO MESSAGET

Issue resolved
Issue resolved
Issue resolved
Issue resolved
Issue resolved
Issue resolved
Issue resolved
Issue resolved
Issue resolved
Issue resolved
Issue resolved
Issue resolved
Issue resolved
issue resolved
Issue resolved
issue resolved
Issue resolved
Issue resolved
Issue resolved
Issue resolved
Enhancement made for allowing user
Issue resolved
Issue resolved
Issue resolved
issue resolved
Issure resolved
Issue resolved
issue resolved
Issue resolved
Issue resolved
Issue resolved
Issue resolved
Issue resolved
Issue resolved
Issue resolved
Issue resolved
Issue resolved
Issue resolved
Issue resolved
Issue resolved
Issue resolved
Issue resolved
Issue resolved
Issue resolved
Issue resolved
Issue resolved
Issue resolved

Agcsap Pm Closed
Agcsap Pm Closed
Agcsap Pm Closed
Agcsap Pm Closed
Agcsap Pm Closed
Aarati DhavClosed

Priority
Priority
Priority
Priority
Priority
Priority

2
2
2
2
2
2

need to
be added.
For Sales Orders 6065395 & 606557
Change price and save the sales or
The invoice was released to accou
As per Quotation 72000131, Margin
Sale Order already visiSale Order a

ATTACHME
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
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0
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0
0
0
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0
0
0
0
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SUPPORT-S RESOLUTIORESPONSE RESOLVE DURATION(h:m:s)

Agcsap Sales1
00:01:22:0 49:02:46:00
Agcsap Sales1
00:03:58:0 49:04:29:00
Agcsap Sales1
00:05:07:0 49:03:54:00
Agcsap Sales1
00:07:59:0 17:31:03:00
Agcsap Sales1
00:00:23:0 49:08:47:00
Agcsap Sales1
00:01:59:0 49:09:26:00
Agcsap Sales1
00:00:17:0 49:14:20:00
Agcsap Sales1
00:01:26:0 49:14:34:00
Agcsap Sales1
00:02:46:0 49:15:11:00
Agcsap Sales1
00:08:09:0 49:19:40:00
Agcsap Sales1
00:09:15:0 49:19:58:00
Agcsap Sales1
00:10:28:0 49:15:33:00
Agcsap Sales1
00:11:48:0 49:15:47:00
Agcsap Sales1
00:15:38:0 49:16:17:00
Agcsap Sales1
00:17:05:0 49:16:50:00
Agcsap Sales1
00:19:23:0 17:59:34:00
Agcsap Sales1
00:21:25:0 49:20:22:00
Agcsap Sales1
00:00:41:0 43:04:47:00
Agcsap Sales1
00:02:37:0 43:05:54:00
Agcsap Sales1
00:05:13:0 00:47:44:00
Agcsap Sales1
00:06:37:0 00:50:16:00
Agcsap Sales1
00:08:08:0 00:54:24:00
Agcsap Sales1
00:11:57:0 00:59:52:00
Agcsap Sales1
00:13:20:0 01:02:15:00
Agcsap Sales1
00:14:47:0 01:04:19:00
Agcsap Sales1
00:16:32:0 43:18:29:00
Agcsap Sales1
00:17:50:0 43:18:58:00
Agcsap Sales1
00:19:11:0 18:42:40:00
Agcsap Sales1
00:20:31:0 18:42:15:00
Agcsap Sales1
00:22:52:0 18:46:55:00
Agcsap Sales1
00:24:58:0 19:01:13:00
Agcsap Sales1
00:27:51:0 19:10:46:00
Agcsap Sales1
00:30:08:0 43:20:41:00
Agcsap Sales1
00:31:14:0 18:52:14:00
Agcsap Sales1
00:35:29:0 18:55:40:00
Agcsap Sales1
00:37:08:0 18:54:09:00
Agcsap Sales1
00:39:30:0 18:54:28:00
Agcsap Sales1
00:00:07:0 18:55:49:00
Agcsap Sales1
00:00:10:0 18:56:31:00
Agcsap Sales1
00:00:27:0 63:18:13:00
Agcsap Sales1
00:01:45:0 63:17:58:00
Agcsap Sales1
00:02:48:0 63:17:26:00
Agcsap Sales1
00:10:38:0 63:24:28:00
Agcsap Sales1
19:53:26:0 108:08:19:00
Agcsap Sales1
19:56:27:0 108:13:41:00
Agcsap Sales1
20:00:53:0 108:19:42:00
Agcsap Sales1
20:03:38:0 108:26:01:00

0
0
0
0
0
0

Agcsap
Agcsap
Agcsap
Agcsap
Agcsap
Agcsap

Sales1
Sales1
Sales1
Sales1
Sales1
Sales2

00:00:31:0 00:25:02:00
00:00:34:0 00:23:46:00
00:02:00:0 00:25:40:00
00:00:18:0 00:04:35:00
00:00:20:0 00:06:32:00
05:46:16:0 05:47:12:00