Quality Assurance Manual

Internal Audit Procedure

Section 5
Internal audit process flow

Document: CIV QAM

Rev: E 0
Date: 15/08/2009
Page: 1 of 3

Quality Assurance Manual

Document: CIV QAM

Internal Audit Procedure

Section 5

Rev: E 0
Date: 15/08/2009
Page: 2 of 3

Internal audit process flow

Step

1
2
3
4

7
8

Purpose:

The purpose of this procedure is to define the methods and controls

used when conducting internal audits to determine the effectiveness
of the quality system in meeting the requirements of ISO 9001-2008

Scope:

This procedure applies to audits conducted on the quality system

and on production processes, to ensure that all activities undertaken
within Civcon are carried out according to the requirements stated
within the quality manual, procedures, work processes, work
instructions and quality plans as applicable

Objectives:

To ensure that identified objectives are achieved, defined processes

are effective and to identify areas which require improvement

Activity

Responsibility

A yearly internal audit schedule is compiled, ensuring

that all departments and activities which have an
impact on product quality are audited at least twice
per year
Audit schedule is reviewed and approved

Management
representative

A suitable auditor will be assigned to conduct the

audit. The auditor shall be independent of the area or
process being audited.
Personnel responsible for the areas or processes to
be audited will be notified verbally of the date and
time of the audit
Previous audit reports and any resulting corrective
actions shall be reviewed and an audit check list and
plan shall be developed. Procedures or instructions
may be used as the check list.
A brief introductory meeting will be held with the
applicable personnel in the area or process to be
audited, to explain the audit process. This will not be
documented
The audit is conducted to verify that the quality
system conforms to planned arrangements and that it
is effectively implemented and maintained
Any nonconformitys identified will be recorded and
acknowledged by the responsible person for the area
or process audited

Management
representative
Management
representative
Management
representative
/ auditor
Auditor

Reference
document
Audit
schedule
Audit
schedule
Auditor list

Audit check
list.
Audit plan

Auditor

Auditor

Audit report

Auditor

Nonconformance
report

Quality Assurance Manual

Document: CIV QAM

Internal Audit Procedure

Section 5

10

11

12
13
14

Rev: E 0
Date: 15/08/2009
Page: 3 of 3

A closing meeting will be held with personnel of the

area or process audited during which audit findings
will be clarified, suitable actions to be taken and time
scales agreed upon. Conclusions on the effectiveness
and compliance of the quality system on achieving
identified objectives will be discussed
An audit report will be forwarded to the management
representative and auditees within five working days,
identifying the areas or processes audited, personnel
contacted, documents reviewed and the applicable
findings and conclusion as per item 9
Follow up activities shall be conducted to verify the
effectiveness of actions taken

Auditor

Audit report.
Non
conformance
report

Auditor

Audit report

Management
rep / Auditor

Audit results are analysed to determine if trends exist

and if further corrective or preventive action is
necessary

Management
representative

Results of internal audits and any outstanding actions

shall be reported at management review
Records of internal audits shall be maintained for a
minimum of one year

Management
representative
Management
representative

Non
conformance
report
Corrective &
preventive
actions
procedure
Minutes of
review
Control of
records
Procedure

Outputs: Audit schedule, Audit report, Improvement requests, Training

requirements