MARY SUE KRAJCER

Phone: 504.833.8616
Email: msk11413@yahoo.com

Metairie, LA 70005

DISTRICT STORE MANAGER

A top-performing store manager credited with guiding a multi-million dollar store by utilizing proven leadership and
organizational skills, coupled with strong expertise in team management to deliver substantial revenue growth in
highly competitive business markets. Strong expertise in employee development & training as well as leveraging
existing networks, and proactive buyer negotiation with major department stores. Highly accomplished in
consultative selling and ability to build and maintain relationships.

AREAS OF EXPERTISE

Employee Development
Financial Analysis
Strategic Planning/Analysis
Cost Control

Team Building
Sales Strategies
Merchandise Information Systems
Mentoring Skills

Corporate Training Systems

Communication/Multi Levels
Sales/Forecast Management
Employee Relations

KEY SKILLS ASSESSMENT

S TRATEGIC EMPLOYEE NEGOTIATIONS Develop and implement strategic and tactical staff modules to increase
employee coverage and streamline processes.
TERRITORY MANAGEMENT Committed to quarterbacking internal teams through the exchange of knowledge,
experience, and goal sharing to optimize strategies and drive sales.

PROFESSIONAL E XPERIENCE
JCPENNEY CORPORATION, METAIRIE, LA
STORE MANAGER LAKESIDE SHOPPING CENTER

STORE MANAGER OAKWOOD CENTER MALL

1989-2006
2000 2006

Essential representative tasked with managing a 230,000 square foot, 3 floor Macys retail store, with annual
volume of $45 million, while managing the professional development of 19 executives and 250 associates.
Progressed from Group Manager to Group Manager II to Vice President/Store Manager during tenure.
Facilitated communication during temporary closing, in 2005, including outreach into other communities to
ensure a direct line of communication for clarify of benefits, support and employment opportunities.

VICE PRESIDENT/STORE MANAGER MACYS NEW ORLEANS CENTRE

2007 -2008

Successfully oversaw the re-opening of a formerly closed 163,000 square foot retail store by utilizing intense
corporate operational training.
Guided annual store volume of $17 million, while engineering the professional development of 8 executives and
140 associates.
Contributed to organization recruiting seminars for hiring prospective associates.

FEDERATED DEPARTMENT STORES , MACY S EAST DIVISION , KENNER, LA

VICE PRESIDENT/STORE MANAGER MACYS ESPLANADE MALL

2007 2014

2008-2014
Defined Operational processes, improved productivity and heightening merchandise presentations, resulting in a
progression in sales performance by 50%.
Administered various organizational changes that included: reducing staff by 35%, facilitated innovative
employee training programs and re-construction and renovation of 40% of store floor plans.
Awarded the 2009 Top Sales Performance Award due to a 9.7% increase in total sales

1998 2000

Negotiated the eliminated of part-time night positions by re-organizing status of staff modules in order to
increase coverage during peak hours and key promotional event days, resulting in streamlined hour utilization,
increased retention, improved customer service and morale among staff.
Generated payroll and four-wall maintenance initiative that resulted in increased EBIT results of more
than 2 %.

Mary Sue Krajcer

Resume, Page 2

GROUP MANAGER II MACYS NEW ORLEANS CENTRE

GROUP MANAGERMACYS NEW ORLEANS CENTRE

1995 1998

Served as Regional monitor for credit solicitation program, alongside Corporate training programs.
Improved staff positioning and sales productivity by maintaining and continuing staff development.

1989 1995

Essential representative tasked with management of all staff relations, schedules, performance reviews, customer
service standards, training, hiring and professional development and asset protection standards.
Partnered with store manager in all presentation standard decisions, along with hiring, training and professional
development programs.
Collaborated with Loss Prevention Manager in asset protection programs, alongside the Operations Manager in all
four-wall expense initiatives, hour utilization, payroll initiatives, merchandise movement and profit-saving
initiatives.

E DUCATION & T RAINING

Bachelor of Arts, Merchandising, Louisiana State University, Baton Rouge, LA

AWARDS & SPECIALIZED T RAINING

JCPenney Top Sales Performance Award, 2009
Macys East 4 for Q4 Store Winner, 2004
Macys East Service Leadership Award, 2003
Macys Regional Service Leader Award, 2003
Federated Department Store Leadership Institute
Macys Sales and Service Training Program
Macys Executive Training Program
D.H. Holmes Merchandise Information Systems Training Program
D.H. Holmes Negotiating Skills/Vendor Relations Training Program
D.H. Holmes Executive Training Program