Petar V. Kovacevich | petark@sbcglobal.net | 708.738.

9127

P ETAR V. K OVACEVICH
Tel 708.738.9127 petark@sbcglobal.net https://www.linkedin.com/in/petarkovacevich

Program/Project Management
Expertise in IT Governance | Systems Development | Quality Assurance
Highly effective PMP certified professional with more than a decade of leadership experience in delivering value added solutions to
business stakeholders in disciplines such as project management, business process alignment, risk management, and complex
budget administration.
An individual with strong leadership skills coupled with the ability to communicate with stakeholders in order to motivate them to
perform at the highest levels to achieve the goals of the program/project. I deliver projects on time because I am at my best when
working under pressure and take pride in being someone you can rely on.

KEY QUALIFICATIONS
Program/Portfolio Management | Planning and Budgeting | Risk Management | Systems Testing | Performance Management
E-Commerce | Third-party Relationship Management | Multi-Location Systems Solutions | Document Imaging and Workflow Call
Center Technology | Contract Negotiation | Staff Training & Development | Large Scale Infrastructure Maintenance

CAREER HIGHLIGHTS

Created a Quality Assurance Review process for large multi-national insurance carrier resulting in the retention of $1.4M in
existing contracts and $640K in new business
Executed the creation of a national Project Management Office that established development and implementation
processes, templates and standards for the organization
Improved top line revenue by more than $1.5M thru the implementation of a unified billing solution for third party
vendors
Reversed strained relationship with key stakeholders by implementing more effective and efficient IT practices and
solutions. Reduced costs by 35%

CAREER CHRONOLOGY
PROGRAM MANAGER - Office Depot Inc. and OfficeMax.

Jul 2011 - May 2015

Accountable for the IT governance of the $55M portfolio impacting the Workplace (Contract & Sales) business segment.
Represented Office Depot North in the integration activities associated with the merger of OfficeMax customers, processes and
systems to the Office Depot stack for the Retail, Print, Sales Enablement and Systems Support solutions. Engaged business
leadership in the business segments including Workplace, eCommerce (Digital), Retail, Supply Chain and Infrastructure segments
through the definition of outcomes, planning, coordinating, prioritizing, budgeting, and implementing technology solutions for the
program.

KEY ACHIEVEMENTS

Managed $50M in total IT Integration Program synergies

Developed the process to communicate with executive management. Ensured that the individual projects and overall
program achieved their desired outcomes, identified interdependencies and risks.
Delivered the B2B migration implementation of Web-to-Print functionality for Office Depot, utilizing elements of Agile and
traditional 'Waterfall' techniques to achieve success.
Increased revenue by of the OfficeMax Web-2-Print solution by $2M through the use of cXML compliant ERP systems in
large accounts
Served as an advisor to the Enterprise PMO in the development and implementation of processes, templates and standards
for the SDLC and PM enterprise guidelines
Plan budget administration and requirements analysis of single B2B e-Commerce platform. Impact to revenue was greater
than $8M.

SENIOR MANAGER, INFORMATION TECHNOLOGY - OFFICEMAX

Jan 2008 Jul 2011

Managed the IT functions of the ImPress (Print and Document Services) division. Responsible for the day-to-day operation of the
team improving the production support effectiveness for both Workplace and Retail systems. Developed and complied with
standard operating procedures. Led teams of up to 75 business, IT and 3rd party professionals in the testing and deployment of
systems.

Petar V. Kovacevich
KEY ACHIEVEMENTS

Through regular executive presentations, communicated with top management about plans, issues, risks, and updates
regarding e-Commerce solutions
Provided on time delivery of critical IT initiatives, while staying within budget and adhering to PMI and SDLC methodologies
Maintained and updated systems to satisfy current stakeholders and also drive new business. Impact to revenue exceeded
$12M.

PROJECT MANAGEMENT CONSULTANT - OFFICEMAX

May 2007 Jan 2008

Merchandising Technology consultant tasked with planning and conducting an Infrastructure review. Managed business, IT and 3rd
party team with the primary objective of streamlining systems in order to provide a single point of entry for item information and
integration with three legacy ERP systems.

KEY ACHIEVEMENTS

Conducted requirements analysis and package evaluation of a new Enterprise Program Management solution
Handled multiple Web-to-Print initiatives for contract and retail segments
Standardized phone systems operations for over thirty call centers

SENIOR PROGRAM MANAGER - CANCER TREATMENT CENTERS OF AMERICA

Dec 2006 Apr 2007

Program Director for COMPASS (Centralized Oncology Medical Patient Access Support System). Coordinated the standardization of
patient care systems and practices along with the implementation of an integrated Clinical and Electronic Medical Record solution
for three hospitals in the organization.

KEY ACHIEVEMENTS

Managed budget to ensure cost effectiveness of streamlining systems.

Analyzed business and technical procedures and requirements in order to develop an ideal systems solution that were
consistent across the hospitals in the CTCA system.
Collaborated with internal and vendor resources to design and implement software and infrastructure technologies to
support new solutions.
Managed internal and vendor resources.

PROJECT MANAGER & INFORMATION SECURITY SUPERVISOR - HEALTH CARE SERVICE CORPORATION
Jan 2004 Nov 2006
Provided risk management and mitigation in accordance with HIPAA protocols. Performed regulatory and audit
compliance reviews of existing systems software and solutions.
KEY ACHIEVEMENTS

Developed and implemented governance controls in association with the RBAC process. Improved operating efficiency by
25%.
Led team in addressing Sarbanes-Oxley, HIPAA, and SAS70 compliance and control mandates
Converted HCSC operating units to new RBAC solutions within six months
Communicated with vendors, regulatory committees, and executive management

PRINCIPAL - KOVACEVICH ASSOCIATES

Oct 2001 Jan 2004

Directed all phases of this Program & Project Management Consulting practice specializing in the design and implementation of
business processes and technology initiatives for world-class organizations including Accenture, BankOne and McDonalds Corp.

KEY ACHIEVEMENTS

Retained as Program Manager to turnaround troubled consolidation and relocation project for the e-PeopleServe division
of Accenture. Yielded an improvement in operating efficiency by 30%.
Conducted a Quality Assurance Review and risk assessment for Bank One that resulted in the development of a strategy to
effectively communicate the goals, objectives and schedule to all levels in the organization.

EDUCATION & CREDENTIALS

Master of Public Administration University of Illinois - Springfield
Bachelor of Science, Aerospace Technology Kent State University
Project Management Professional 170078 - Project Management Institute
Certified Flight Instructor - 2068575