Sor Quality Manual

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Quality Manual
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We Deliver Quality on Time
8701-001/Revision
11/Form
1217 11 (10.28.13) | 8701-001
Form 1217
| Revision
SOR QUALITY MANUAL | sorinc.com
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Table of Contents
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Preamble . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.2 Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Scope. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
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4.0 Quality Management System

4.1 General Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

4.2 Documentation Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
4.2.1 General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
4.2.2 Quality Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
4.2.3 Control of Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
4.2.4 Control of Records. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
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5.0 Management Responsibility

5.1 Management Commitment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

5.2 Customer Focus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

5.3 Quality Policy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

5.4 Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
5.4.1 Quality Objectives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
5.4.2 Quality Management System Planning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

5.5 Responsibility, Authority and Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
5.5.1 Responsibility and Authority. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
5.5.2 Management Representative. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
5.5.3 Internal Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

5.6 Management Review. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
5.6.1 General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
5.6.2 Review Input. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
5.6.3 Review Output. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
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6.0 Resource Management

6.1 Provision of Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

6.2 Human Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
6.2.1 General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
6.2.2 Competence, Awareness and Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

6.3 Infrastructure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

6.4 Work Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
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7.0 Product Realization

7.1 Planning of Product Realization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7.2 Customer-related Processes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.2.1 Determination of Requirements Related to the Product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.2.2 Review of Requirements Related to the Product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.2.3 Customer Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
sorinc.com | SOR QUALITY MANUAL
8701-001 | Revision 11 (11.11.13) | Form 1217
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7.3 Design and Development. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.3.1 Design and Development Planning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.3.2 Design and Development Inputs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.3.3 Design and Development Outputs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.3.4 Design and Development Review. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.3.5 Design and Development Verification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.3.6 Design and Development Validation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.3.7 Control of Design and Development Changes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7.4 Purchasing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.4.1 Purchasing Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.4.2 Purchasing Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.4.3 Verification of Purchased Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7.5 Production and Service Provision. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.5.1 Control of Production and Service Provision. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.5.2 Validation of Processes for Production and Service Provision. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.5.3 Identification and Traceability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.5.4 Customer Property. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.5.5 Preservation of Product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7.6 Control of Monitoring and Measuring Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8.0 Measurement, Analysis and Improvement

8.1 General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8.2 Monitoring and Measurement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.2.1 Customer Satisfaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.2.2 Internal Audit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.2.3 Monitoring and Measurement of Processes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.2.4 Monitoring and Measurement of Product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8.3 Control of Non-Conforming Product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8.4 Analysis of Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8.5 Improvement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.5.1 Continual Improvement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.5.2 Corrective Action. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.5.3 Preventive Action. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Appendix A SOR Executive Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Appendix B SOR Quality Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Appendix C Revisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Appendix D SOR Process Plans. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4.0 Quality Management System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5.0 Management Responsibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6.0 Resource Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7.0 Product Realization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8.0 Measurement, Analysis and Improvement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Preamble
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Overview
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This Quality Manual sets forth the requirements of

the Quality Management System (QMS) to ensure
the quality of products produced by SOR Inc., Lenexa,
Kansas, U.S.A.
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SOR is a producer of high-quality pressure and level

measuring instruments for industrial service. We serve
a global market of oil and gas, chemical, petrochemical,
and power industries through a network of independent
sales Agents. Our products are suitable for a broad
range of safety systems, control processes, and related
applications.
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SOR enjoys the qualities of a small business environment.

In addition to reputable products, our business is built on
the relationships between our employees, our Agents,
and our customers. This company promotes the values of
teamwork and collaboration, a customer-focused mindset
throughout the organization, and a general dedication to
business excellence.
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We make it our business to continuously improve our

service and product strategies to be responsive to
customer requirements. Our Quality Policy is We Deliver
Quality on Time. We measure and challenge our
business performance by these words.
This manual applies to these instrument lines, and is

written to comply with the applicable elements of the
type described in the EC type examination certificate
and ISO-IEC 80079-34 requirements. Products
produced under the 10CFR50 Appendix B Program
are excluded from this manual. This manual and the
programs therein are approved and enforced by the
management of SOR.
SOR Mission Statement: We leverage our ability and
willingness to develop engineered solutions from
standard platforms to create value for our customers.
1.2 Application
No exclusions.
Scope
The following scope of registration applies: SOR

designs, develops and produces electro-mechanical
pressure, temperature, level, and flow switches, as well
as electronic pressure, temperature, level, and flow
controls for industry.
8701-001 | Revision 11 (11.11.13) | Form 1217
4.0 Quality Management System
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All procedures referenced in Appendix E.
4.1 General Requirements
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When SOR chooses to

outsource any process that
affects conformance with
product quality, control
over such outsourced
processes shall also be
identified within the quality
management system.
To ensure the effectiveness of the QMS, every year a

series of internal audits are conducted by the Quality
Department, followed by an independently conducted
audit of our QMS by a qualified ISO Certification
agency. This annual audit cycle, along with the
Management Review process (ref. Section 5.6), work
to ensure the adequacy of the operation and control
of the System. The Quality Assurance official is
responsible for assuring that trained personnel conduct
the audits.
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SOR has established a QMS consistent with the

requirements of ISO 9001:2008 and its internal
quality policy. SOR documents, implements, and
maintains processes for management activities,
provision of resources, and product realization and
measurement. The system works to ensure that SOR
products conform to published specifications as well
as internal quality standards. The system is designed to
encourage and facilitate the continuous improvement
of business operations.
analysis would include planning budgets, sales

projections, a review of open positions, and any
other pertinent information regarding the planning
or execution of the SOR annual business plan.
Adjustments to projections are made based upon
this review activity, creating a revised plan. Steps i
and ii are then repeated for the revised plan, and
monitored accordingly.
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The results of these audits and reviews are

documented, and any non-conformances or other
action items are followed up by the Quality Review
Board (QRB). To achieve planned results, the QRB has
the responsibility to review and maintain current quality
objectives (ref. Section 5.4.1).
Identifying resource requirements for expected

production levels, manpower and capacity
assumptions, and relevant business objectives as
reflected in the annual plan.
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i.
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The CEO is responsible for establishing an

organizational structure for the business and providing
executive leadership for each department. Human
Resources maintains SOR organizational charts.
Department leadership identifies the processes
needed for the application of the QMS throughout the
organization, as well as the sequence and interaction of
these processes. Department leadership also identifies
resources and information required to operate and
monitor their processes, and has responsibility for the
implementation of resources within the department.
This includes:
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ii. Creating job descriptions that define the

interrelation and responsibilities of each employee,
and the assignment of trained personnel to
management, performance, and verification
activities.
QRB is tasked with ensuring the availability of

resources and the information necessary for employees
to monitor, measure, analyze, and subsequently take
action necessary to achieve planned results and the
continual improvement of the processes.
The Agency Authority, or The Agency Coordinator,
informs the Notified Body, holder of the ATEX QAN/
IECEx QAR of any change to the quality system that
involves substantial updating of the quality system
relevant to the type of protection, including changes to
personnel Authorized Person (ref. Section 5.4.1).
The CEO is ultimately responsible for deeming
the proper attention to non-conformances and
the continual improvement, appropriateness, and
effectiveness of the System at SOR, in accordance with
the International Standard.
iii. The monitoring and reporting to a monthly review of

actual activity vs. expectations in terms of business
objectives and financial performance. Sources of
Form 1217 | Revision 11 (11.11.13) | 8701-001
4.2 Documentation
Requirements
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Level 3: Procedures & Work Instructions

These describe how jobs are accomplished.
In addition to instructions for carrying out
the activities, they also reference the records
where the activity and QMS information
are documented.
4.2.1 General
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SOR maintains a system of documented procedures

consistent with the requirements of ISO 9001: 2008
and the SOR internal quality policy. The term
documented procedure as it appears within the
SOR QMS refers to a procedure that is established,
documented, implemented, and maintained in any
form or type of medium by its QMS. The QMS
documentation has been designed to an extent
deemed appropriate, given consideration to the size
and type of business, the complexity of the processes
and interactions, and the skills, training, and abilities
associated with personnel involved in fulfilling the
various activities (ref. Section 4.2.3).
Level 4: Records

These are considered special documents that
record current and historical evidence of work
performed (ref. Section 4.2.4).
4.2.2 Quality Manual
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The SOR quality documentation is designed to

ensure effective planning, operation and control of its
processes. All documents are designed to work with a
four-tier documentation structure:
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SOR has a documented Quality Policy (ref. Preamble,

ref. Section 5.3). SOR Key Performance Indicators
(KPI) are also documented and established at relevant
functions and levels within the organization (ref. Section
5.4.1). All KPI are measurable and consistent with the
Quality Policy.
This Quality Manual is established and maintained to

meet the requirements of the ISO 9001: 2008 quality
standard, and other certifications or exclusions listed
in the Preamble of this Quality Manual. It serves as a
statement of the scope of the Quality Policy and the
QMS, and to describe interactions between processes
of the QMS. It includes Level 2 Key Process Maps
(Appendix E) and references
the supporting procedures
(Level 3) for each section
Quality Manual
of the manual, and, when
necessary, provides details
and justification for any
exclusions to the standards
and certifications listed.
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Level 1: SOR Quality Manual

This top-level document is a statement of the
SOR Quality Policy. It includes appendices of
a revision history, organization charts, and the
Tier 2 Process Maps.
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Note: The processes and methods of all quality

plan operations are documented in this standard
flow chart format, as shown in appendix E.
Should another format be required, the SOR
Quality Assurance official is responsible for the
interpretation and translation to the new format, and
assuring the accuracy of the quality plan document.
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Level 2: Process Maps

Flow charts map the process in response
to each section of the ISO 9001: 2008
Standard (included in appendix E). Process
Maps also reference the Key Procedures and
Work Instructions that are needed to perform
the work to the stated quality standards.
4.2.3 Control of
Documents
We Deliver Quality on
Time
8701-001/Revision 11/Form
1217
Form 1217 | Revision
11 (10.28.13) | 8701-001
SOR QUALITY MANUAL
| sorinc.com
SOR has established a

documented procedure to control all documents
and data that are required to maintain a manufacturing
system that meets the requirements of ISO 9001: 2008
and the standards listed in the Preamble. Records are a
special type of document and are controlled according
to the requirements given in Section 4.2.4.
Documents are classified under and controlled by five
control systems:
i.
Documented procedures, including flow charts and

work instructions, are maintained by the Document
Control procedure. Human Resources issues and
revises these procedures.
ii. Design and manufacturing drawings are maintained

by the Design Engineering Department. Any
customer drawings required for manufacturing are
also controlled by this system. The Engineering
Change Order procedure controls these drawings.
8701-001 | Revision 11 (11.11.13) | Form 1217
Access to pertinent background information relating

to proposed changes to documents will be provided
to personnel responsible for the review. The nature
of changes to these documents will be identified in
the document or appropriate attachments,
whenever practical.
SOR products satisfy the requirements of approval agencies

worldwide. Often, a common design is capable of multiple
approvals. In other cases, modified construction techniques
are necessary to meet specific agency requirements.
Underwriters Laboratories
v. Documents of
external origin
pertaining to
referenced industry
standards are
maintained by the Quality Department. The Quality
Department keeps a copy of the latest revision of
these standards.
Factory Mutual
Canadian Standards Association
ATEX (BASEEFA, DEMKO, KEMA, SIRA)
CE Marked: EMC Directive 89/3367/EEC

Heavy Industrial (Self Certified)
JIS/RIIS
Japanese Industrial Standards
SAA
Australia Standards Association

GOST
SOR has established records to provide evidence of

conformity to requirements and effective operation
of the QMS. SOR has established procedures for
the identification, collection, indexing, filing, storage,
maintenance, retention time, and disposition of quality
records. Such documented evidence is considered a
quality-related record when the document has been
completed and approved by personnel responsible for
the record. Examples may include inspection and test
records, records confirming traceability, evidence of
verification, or corrective and preventive actions. Like
other documentation, records can be in any form or
type of medium (ref. Section 4.2.1).
OT
Documents are maintained in a legible and readily

identifiable condition. The latest revision of a procedural
document is issued, to all points of use, and, as deemed
pertinent, any other operations essential to the effective
functioning of the QMS. Changes between the former
and current revision status of documents are identified
with the documents.
4.2.4
Control of Records
CO
NT
iv. Documents of external origin pertaining to agency

standards are maintained by the Agency Authority.
The Engineering Department keeps a copy of the
AppRovAl AgencIeS
latest revision of
these standards.
RO
LL
ED
iii. Catalogues and forms are maintained by the

Marketing Communications Department and
are controlled by the Issuing and Revising
Forms procedure.
IS
N
Quality records are required to be legible and

identifiable to the product or activity involved. They
are stored and maintained in such a way that they are
readily retrievable from facilities that provide a suitable
environment to minimize deterioration or damage and
to prevent loss.
PY
A master list of documents, identifying the current

revision status, is readily available to prevent the use of
invalid or obsolete documents. Documents of external
origin are identified and their distribution controlled.
Invalid or obsolete documents are promptly removed
from all files to guard against unintended use.
CO
Obsolete documents that are retained for legal,

knowledge-preservation, or any other purpose are
suitably identified.
When a sub-contractor provides work, the records of

that work are maintained in the same manner as other
SOR quality records. When required by contract, access
to records is provided to a customer or customers
Agent for an agreed period.
PR
INT
ED
Properly authorized personnel will review and

approve, and as necessary, update and re-approve
documents and data for adequacy prior to issue. Unless
specifically designated otherwise, the same functions
or organizations who perform an original review and
approval will be responsible for the approval of any
subsequent changes to the documents.
Form 1217 | Revision 11 (11.11.13) | 8701-001
ED
5.1 Management
Commitment
RO
LL
Managers and Product Managers are in direct

contact with customers and reps on a daily basis and
communicate significant customer comments through
the Customer Service System.
The Quality Management System (QMS) is a central

concept around the day-to-day life at SOR. The nature
of the SOR business is such that the importance
of meeting a variety of customer application and
agency requirements has been a way of life for more
than 60 years, and over the past decade ISO has
become the vehicle for managing this effort to a high
standard. Department leadership is responsible for
ensuring availability of resources (ref. Section 6.1)
and information, including statutory, regulatory and
other customer requirements, necessary to operate
and monitor processes within their departments
(ref. Section 4.2.1) and the reporting of trend data
concerning their departments to the company.
5.3 Quality Policy
CO
NT
We make it our business to continuously improve

our service and product strategies to be responsive
to customer requirements. Our Quality Policy is We
Deliver Quality on Time. This is a dynamic objective
that challenges our business performance through
continuous improvement (ref. Preamble.)
OT
SOR reinforces the Quality Policy and QMS in a

number of ways (ref. Section 5.3). The SOR Quality
Policy is presented as the defining statement for
business performance (ref. Preamble). The SOR annual
business plan contains measurable business objectives,
driven by the annual Management Review (ref. Section
5.6), that support continuous improvements aligned
with the Quality Policy (ref. Section 5.3). Posting
of trend data helps to ensure the promotion of the
business objectives throughout the organization.
To maintain this reputation with our served markets, the

SOR business objectives support aspects of design,
manufacturing, delivery, and service. Specifically,
SOR designs, develops, and produces select lines of
pressure, temperature, level and flow-sensing electromechanical switches, and electronic controls for
industrial applications.
CO
5.2 Customer Focus
PY
IS
N
The annual business plan is presented to and approved

by the Board of Directors, and contains measurable
business objectives that maintain the business
plan within the thresholds of the Quality Policy. The
Management Review accounts for the suitability of the
Quality Policy and the QMS in general as related to
business objectives.
ED
SOR works to ensure that the customers requirements

for any order are adequately determined prior to being
accepted by the company (ref. Section 7.2.1),
and that product requirements not recognized by the
customer are also accounted for (ref. Section 7.2.2).
September 2006
Representative
Summary:
PR
INT
With the aim of enhancing

customer satisfaction, the Sales
& Marketing departments
solicit customer feedback
from a statistical sampling of
delivered products. The results
are tabulated and analyzed
by the Marketing official and
reported at least annually to
SOR Management. Regional
5
Satisfaction Survey
25% responded to the

survey (100 out of 407)
Overall satisfaction was
1.29 (1 = satisfied, 2 =
neutral, 3 = unsatisfied
o On Time Delivery =
)
1.74
o Product Quality = 1.41
o Customer Service =
1.15
96% are very satisfied
or satisfied with their
overall experience with
The majority of Reps were
SOR
satisfied with all product
lines, except nuclear where
30% were neutral
37% only hear complaints
from customers once a
year and 29% hear complaints
once a month; 71% of
complaints are reported
to SOR
40% + feel that our Customer
Service performance is
excellent
85% are satisfied with
the training sessions that
are offered by SOR
When asked if there was
one thing that they would
improve about SOR, 14%
mentioned delivery and
32% mentioned items related
to new product
development/quality improveme
nt
SOR works throughout the year to continually improve

the quality management system and ensure it is
understood, implemented, and maintained. This is
accomplished by implementing employee education
programs, by involving SOR employees with the internal
audit process, by making employees responsible
for posting and presenting current trend data to the
group, and by opportunistically reviewing trend data
at Managers meetings and any employee meeting or
gathering.
5.4 Planning
Septemb er 2006
Rep Satisfaction
Survey Respons
es
5.4.1 Quality Objectives
11%
North America
Middle East
Latin America
Europe
7%
SOR has a process that controls the establishment of

quality objectives as defined in Section 4.1.
China
Australia/NZ
Asia
14%
51%
7%
7%
Observations:
12% replied that they somewha

t disagree is the statement
time
Delivers products
on
8701-001 | Revision 11 (11.11.13) | Form 1217
ii. a special customer requirement, usually required

with contracts for a product with a custom
designed feature.
Internal sources include identified non-conformances

from product specifications and/or the QMS, from
identified preventive actions related to continuous
improvement, from forecasted expectations, and from
general experience; i.e. history.
iii. a new product, developed

as part of the new
product development
process.
RO
LL
ED
SOR Key Performance Indicators (KPI) are derived

from both internal and external sources and are
supportive of the Quality Policy.
iv. any event that is determined to impact the QMS.
Part of the criteria for the establishment of a quality

metric is that it be translatable to measurable data that
can be trended in a visual format. SOR management
maintains these metrics; it monitors the various aspects
of the QMS with a defined set of measurable data
and, if it deems necessary, proposes additions or
modifications of the metrics.
I.
Quality plans are initiated, prepared, and then

approved by the Quality Assurance official.
II. The Quality Assurance official is responsible for

verifying that the identification and acquisition
of any controls, processes, equipment, fixtures,
resources, and skills that may be needed to achieve
the required quality level of SOR products is met.
Quality plans must clearly define these elements
where applicable, before they are approved by
the Quality Assurance official. When necessary,
supporting procedures and tests will be developed
and referenced in the quality plan.
PY
IS
N
OT
In order to ensure that the SOR KPI are communicated

and understood throughout the company, SOR
employees are assigned responsibility for posting trend
data on a current basis on bulletin boards throughout
the company, and occasionally present summations of
the trends to the rest of the organization in company
meetings. Making the relevant functions responsible
for explaining their own performance versus a quality
objective not only ensures the awareness of the
objectives at relevant functions and levels, but also
promotes the concept of local continuous improvement
cycles in the mind of every employee.
The following considerations are given, as appropriate,

in meeting the specific requirements for products,
projects, and/or contracts. It is the responsibility of
the Quality Assurance official, working with various
department leadership, to ensure that there are
adequate resources to carry out the foregoing system.
CO
NT
External sources include documented customer

feedback, returned product, the SOR Agents, various
field sources, expectations and history.
CO
5.4.2 Quality Management

System Planning
INT
ED
SOR maintains a QMS planning system in support

of the manufacturing of its basic product lines and
product offerings to the specifications defined by the
annual plan (ref. Section 4.1). The review and approval
practice of the document control process (ref 4.2.3),
along with continued process monitoring, ensure
the integrity of the QMS as changes are introduced
through the business planning cycle.
i.
PR
A quality plan provides a summary of the affected

processes within the QMS. There are four conditions
that require quality planning:
the basic product, in support of standard product
line offerings.
Form 1217 | Revision 11 (11.11.13) | 8701-001
III. The Quality Assurance official is responsible for

ensuring that the design, the production process,
installation, service, inspection, and test procedures
meet and are in agreement with the quality plan
objectives, and are documented accordingly.
IV. When required by a nonconformance report, design
change, or changes in testing instrumentation, the
QMS will be updated accordingly for quality control
and inspection, and testing techniques.
V. When new development activity is authorized,
the Quality Assurance official approves a
specific quality plan supporting, plus identifying,
any processes or inspection requirements that
go beyond current capabilities. Resources are
allocated in the plan to develop these requirements
along with milestones for completion to ensure
that they are available and operative to support the
overall plan.
VIII. As appropriate, records will be identified, prepared,

and stored that document the quality plan
verification activities, as described in Section 4.2.1
of this Quality Manual.
ED
ii. To initiate, recommend, and suggest solution(s) as

reviewed and approved by the QRB.
iii. The QRB has the responsibility and authority to
verify that the solutions approved on the NCR have
been implemented.
Employee responsibility and authority is communicated
internally during employee training and externally with
vendors and Agents, who also have input to the QMS
regarding a perceived NCR.
5.5.2 Management Representative

The Management Representative is appointed by,
and is responsible to, the CEO for the overall QMS.
Melanie Dirks is the Quality Assurance official at SOR
and serves as the Management Representative. Her
address, phone number, and e-mail address are as
follows:

Ms. Melanie Dirks, SOR Inc.

14685 West 105th Street

Lenexa, KS 66215 U.S.A.

(913) 888 2630 / mdirks@sorinc.com
IS
N
OT
The Quality Assurance official is responsible for

approving quality plans as new projects proceed.
Changes to the quality plan are approved by the Quality
Assurance official during project development. The
plans are issued and revised per the document control
procedure after the project is released for production.
i. To fill out a Non-Conformance Report (NCR)

(ref. Section 8.3) to initiate action to prevent the
occurrence of any nonconformity relating to the
product, process, or QMS.
RO
LL
VII. Quality plans should have clear objective standards

of acceptability criteria for all features and
requirements. If a subjective element is involved, a
method should be developed and documented for a
qualifying acceptance and/or rejection.
the quality of SOR products. Regardless of whether

managing, performing, or verifying work, each employee
has the following authority:
CO
NT
VI. The in-house verification requirements of the SOR

QMS are identified within the Quality department
organization chart. All verification activities
connected with SOR products are the responsibility
of the Quality Assurance official, who has direct
accountability and authorization to the President and
CEO for any product quality or safety considerations.
All products will be covered by a quality plan that

identifies suitable verification of the integrity of the
product at appropriate stages of the development and
manufacturing process.
CO
PY
Customer requirements may call for a special quality

plan design to meet a contractual requirement. The
Quality Assurance official is responsible for the
design of the special quality plan and submits it to the
appropriate department(s) for review and approvals.
ED
5.5 Responsibility, Authority

and Communication
All procedures referenced in Appendix E, 001-005
5.5.1 Responsibility and Authority
INT
Responsibility and authority associated with all job

functions are documented and communicated in formal
job descriptions.
PR
With regard to the SOR Quality System, each SOR

employee has the responsibility, authority, and an
obligation to stop any work which is perceived to be
nonconforming, or which might subsequently degrade
7
The Management Representative has the responsibility

for ensuring that a QMS is established, implemented,
and maintained in accordance with the ISO 9001:2008
Standard and other standards listed in the Preamble of
this Quality Manual. The responsibility of a management
representative can include liaison with external parties
on matters relating to the quality management system,
or designating a representative for such an assignment.
The Management Representative has the responsibility
to report on the performance of the SOR QMS to top
management and directly to the CEO when it is deemed
that actions are not being adequately addressed or
corrected. The Management Representative is also
responsible for working with department leadership
to ensure the promotion of awareness of customer
requirements (ref. Section 5.2) as a basis for
improvement to the QMS throughout the organization.
8701-001 | Revision 11 (11.11.13) | Form 1217
5.5.3 Internal Communication
The records of the Management Review are kept on

file by the Quality Department.
ii. The SOR annual business plan contains

measurable business objectives that support an
orientation with the Quality Policy (ref. Section 5.3).
iv. As a regular function of the QRB preventive and

corrective action status is reviewed by the Quality
Assurance official or a designate from the Quality
department, to promote continuous awareness and
follow-up.
5.6.2 Review Input
The Management Review consists of analysis of

internal audits, records of previous reviews, nonconformance reports, corrective action records,
preventive action records, customer feedback, QRB
trend reports, return reports, changes that could affect
the quality management system, and/or any other
pertinent information that reflects the performance of
the QMS.
OT
iii. The Quality Review Board (QRB) meets regularly

for the purpose of reviewing quality performance
and the QMS systems effectiveness, identifying the
root cause of deviations, and initiating preventive
and corrective actions.
RO
LL
The SOR Quality Policy is readily displayed and

communicated throughout the business.
The CEO is responsible for ensuring the correction

of any deficiencies, and for writing an assessment
of the QMS suitability and effectiveness, including
opportunities to improve or needs for change to the
QMS. The review initiates a review and update of the
SOR KPI, and even drives consideration of the Quality
Policy on an annual basis.
CO
NT
i.
ED
SOR reinforces the Quality Policy and Quality

Management System in a number of ways to ensure
that the program is understood, implemented,
and maintained:
IS
N
v. Current QMS Performance Indicators data posted

around the building ensures awareness of business
objectives and awareness of local improvement
cycles in the mind of every employee.

assembling the components of the Management
Review, as well as any follow-up review deemed
necessary by the CEO.
ED
CO
PY
vi. The presentation and

review of trends and
results at employee
meetings throughout
the year give
employees visibility
to progress, and
the annual audit and
Management Review process facilitates
continuous improvement with the re-forecasting of
business objectives.
INT
5.6 Management Review

5.6.1 General
The CEO is responsible for writing a summary status

of the QMS suitability and effectiveness in satisfying
the requirements of ISO-9001:2008, the SOR QMS
and stated business objectives. This includes special
customer requirements and the resource needs of the
organization. The resulting re-forecasting of business
objectives facilitates improvement of the QMS.
The determination of customer requirements are
identified as described in Section 7.2.1. Product
improvements made as a result of these requirements
are identified in the Management Review in its review
of customer feedback and product conformity.
Department leadership identifies the resources
and information required to operate and monitor
their processes, and have responsibility for the
implementation of resources within their departments
(ref. Section 4.2.1).
PR
The CEO and the executive staff conduct the

Management Review of the SOR QMS a minimum of
once a year to ensure continuing suitability, adequacy,
and effectiveness in satisfying the requirements of
ISO 9001:2008, as well as the SOR Quality Policy and
stated business objectives.
5.6.3 Review Output
Form 1217 | Revision 11 (11.11.13) | 8701-001
ED
6.1 Provision of Resources

As part of the annual planning process described in
Section 4.1 of this Quality Manual, SOR executives
identify the resource requirements of current plans and
objectives, including QMS objectives, and take steps
to ensure that all plans and objectives have adequate
resources for implementation and maintenance.

assuring that trained personnel conduct the annual
internal quality audits.
CO
NT
The CEO has created the following positions and has

accepted or assigned responsibilities for supporting
the quality policy, as follows on the next page (ref.
appendices A, B & C for organizational charts).
6.2 Human Resources

6.2.1 General
Documented procedures have been established and are

maintained that identify the training needs of personnel
performing activities affecting any aspect of the SOR
QMS. Personnel performing specific assigned tasks are
qualified on the basis of appropriate education, training,
skills, and/or experience, as required.
IS
N
OT
The SOR Quality Policy, We Deliver Quality On Time,

implies a company-wide dedication to the enhancing of
customer relationships by understanding and meeting
customer requirements. SOR identifies and provides
resources for proper implementation, maintenance, and
continual improvement of the QMS, and for business
objectives that support the Quality Policy.
The CEO is responsible for an organizational structure
that supports the business objectives and provides
leadership for each department. Human Resources
maintains SOR organizational charts. Department
leadership identifies resource requirements and has
responsibility for the implementation of resources
within the department. This includes:
RO
LL
activity, creating a revised plan. Steps i and ii are

then repeated for the revised plan, and monitored
(iii) accordingly until another adjustment is deemed
necessary. Then the cycle repeats.
PY
i. Identifying resource requirements for expected

production levels, manpower and capacity
assumptions, and relevant business objectives as
reflected in the annual plan (ref. Section 4.1).
CO
ii. Creating job descriptions that define the

responsibilities and authorities of each employee,
and the assignment of trained personnel to
management, performance, and verification
activities (ref. Section 6.2).
PR
INT
ED
iii. Monitoring and reporting on a current basis actual

activity vs. expectations in terms of quality, business
and financial performance. Sources of analysis include
trend data, planning budgets, sales projections, a
review of open positions,
and any other pertinent
information regarding the
planning or execution of
business plans.
iv. Adjustments to
projections are made
based upon this review
9
6.2.2 Competence, Awareness

and Training
SOR identifies appropriate qualifications for personnel
performing work directly affecting the quality of
the product, as part of the annual planning process
described in Section 4.1 of this Quality Manual. The
qualification of any employee must be specified as
described in Section 6.2.1 of this
Quality Manual.
SOR takes steps to ensure that our personnel are
qualified for performing work affecting product quality.
Human Resources works with the other department
leadership to ensure that SOR processes are carried
out by qualified operators in all jobs related to the
manufacturing of the product, installation of the
product, or servicing of the product. Effectiveness
of training is ensured by test, evaluation forms, or
performance reviews, where applicable. Processes are
continuously monitored to ensure that the required
results are met. All employees at SOR are made aware
of the importance their part in the QMS (ref. Section
5.5.3) and are encouraged to use the system (ref.
Section 5.5.1).
8701-001 | Revision 11 (11.11.13) | Form 1217
6.4 Work Environment
SOR documents procedures covering areas pertaining

to quality of production, installation, or servicing of all
SOR products. The Human Resources Department
maintains appropriate documentation, as described in
Section 4 of this Quality Manual.
SOR identifies and provides for resources needed to

accomplish the plans and objectives of the business
as part of the annual planning process described in
Section 4.1 of this Quality Manual. SOR takes steps to
ensure that the business infrastructure is maintained
as necessary to achieve the objectives of the business.
These steps include:
i.

Providing suitable equipment, as described in

paragraph v. below, and a suitable work space,
associated utilities, and environment, as
described in 6.4.
The requirements for any qualification of process operation,

people, or equipment must be specified as described in
Section 6.2.1 of this Quality Manual.
The Human Resources Department maintains
appropriate training documentation, as described in
Section 4 of this Quality Manual.
IS
N
OT
ii. Machine Shop equipment such as lathes, grinders,

presses, and milling machines are monitored
by implementing statistical techniques. Welding
equipment capability is verified via a qualified welding
system in compliance with ASME section IX & AWS
D2.1, visual inspection, hydrostatic tests, and additional
examinations and inspections when specified.
SOR makes it every managers job to ensure that the

organization supports a suitable work environment
needed to achieve the objectives of the business.
Resource requirements are identified as part of the
annual planning process described in Section 4.1.
CO
NT
6.3 Infrastructure
RO
LL
ED
The SOR business is built on the relationships between

our employees, our Agents, and our customers. This
company promotes the values of teamwork and
collaboration, a customer-focused mindset throughout
the organization, and a general dedication to business
excellence. (ref. Overview).
PY
iii. SOR personnel monitor the process and quality

of the results and are supported by Quality
department personnel. Test procedures exist to
verify that acceptable product characteristics are
displayed during the manufacturing process.
ED
CO
iv. Assembly equipment and processes are specified

by Manufacturing Engineering. Their capability is
verified when the assembly and completed product
are checked by the calibration of each final product.
The final calibration is performed on gauges whose
calibration is traceable to the National Institute of
Standards and Technology (NIST).
PR
INT
v. Department Managers are responsible for

maintaining tools and equipment in order to
satisfactorily produce products that meet specified
engineering performance criteria.
Form 1217 | Revision 11 (11.11.13) | 8701-001
10
ED
7.2 Customer-related
Processes
SOR has planned and developed product realization

processes in support of the design and manufacturing,
product offerings, and general services. This process is
consistent with the QMS, as described in Section 4.1.
In consideration of product realization planning, SOR
has determined:
7.2.1 Determination of
Requirements Related to the
Product
CO
NT
SOR has established and maintains documented

processes for determining the requirements of any
order quoted or accepted by the company.
Suitable quality
requirements (ref. Section
4.1) and objectives
(ref. Section 5.4.1) for
product offerings and
general services, including
requirements for design
control (ref. Section 7.3).
This includes the determination of statutory and

regulatory requirements related to the product, or other
requirements known by SOR but not directly requested
by the customer that may be necessary for specified or
general intended use of the product.
7.2.2 Review of Requirements

Related to the Product
IS
N
ii. Organizational requirements for processes,

documentation, and the provision of resources
specific to the SOR product offerings and
general services.
This also includes requirements specified by the

customer, including requirements for delivery and/or
post-delivery activities.
OT
i.
RO
LL
7.1 Planning of Product

Realization
PY
iii. All verification, validation, monitoring, inspection,

testing activities, and acceptance criteria specific
to the SOR product offerings and general services
for product.
CO
iv. Records needed to provide evidence that the

realization processes and resulting product services
meet requirements (ref. Section 4.2.4).
ED
The outputs of the Product Realization process are in a

form suitable for use by the organization and specified
within the QMS.
PR
INT
Quality plans (ref. Section 5.4.2) provide summaries

of QMS processes that are affected within a defined
scope of a specific product or project, and the
resources to be applied. The quality planning process
ensures that thoughtful consideration is given to
the continuity and relevance of the QMS and other
company accepted processes as change is introduced
to the business environment.
11
Before acceptance of and/or commitment to a contract

or order tender, SOR reviews all requirements of the
order (ref. Section 7.2.1) to validate the adequate
definition and documentation of product requirements,
and to resolve any discrepancies between previously
understood requirements communicated to SOR and
the requirements as called out in the actual order.
The output of this process is generally a product
designator that represents a configured product that
matches the product requirements, and helps ensure
the ability of SOR to meet the defined requirements of
the product.
In many cases with orders at SOR, there is no
documented statement of requirement from the
customer. Many times the customer is an Agent who
submits a product designator as an order to the factory.
SOR actively works in the field to train our Agents on
the proper application of SOR products, and does not
require any further information with a qualified order
submission from an Agent. In other cases, the customer
8701-001 | Revision 11 (11.11.13) | Form 1217
ED
7.3.1 Design and Development

Planning
The Engineering Department prepares plans for all
design and development activities. Such plans include
definitions of the stages of design and development,
the determination of responsibilities and authorities for
various design and development activities through the
various stages, and the appropriate review, verification,
and validation of these stages.
SOR has established cross-functional processes
to manage the interfaces between different groups
involved in a design or development process. Plans are
updated as the design process proceeds. Information is
documented and regularly reviewed to ensure effective
communication and clear assignment of responsibility.
OT
Records of order requirement reviews, any subsequent

actions taken as a result of the reviews, or other such
requirement changes are maintained as described in
Section 4.2.4 of this Quality Manual.
The Engineering Department is responsible for

the design, selection or modification of products or
components, which are sold by SOR. Compliance with
regulatory, statutory, or industry-specific requirements
is also the responsibility of the department. The
department establishes and maintains documentation
and records in support of the design activities.
RO
LL
In cases where product requirements change, upon

notification by the customer, customer service ensures
that relevant documents are amended and that relevant
personnel are made aware of the change in requirements.
7.3 Design and Development
CO
NT
has a specific product designator to be replaced, but

may have no application information or knowledge. Due
to these and other circumstances of order submission,
a formal review is impractical for each order. In all
cases, customers bear full burden of responsibility for
proper specification of their own process requirements.
SOR never takes responsibility for confirming the
application in any way. Typically, if an order has a
product designator of an SOR product that SOR can
build to published catalog specifications and warranties,
and if shipping and billing information is in order, SOR
will deliver that product on time.
7.2.3 Customer Communication
PY
IS
N
SOR provides for communication with our Agents and

customers in a variety of ways. Catalogs, web site,
product application bulletins and other such updates,
and customer service phone support all provide
avenues of communication with both Agents and
customers regarding product information, determination
of requirements related to the product (ref. Section
7.2.1), inquiries or amendments to existing orders, and
general feedback from the field.
CO
SOR takes a proactive stance with all customer

feedback, working to accurately
understand the customers
perception of SOR quality as a
function of the Management
Review (ref. Section 5.6). This
includes determination of
perception and satisfaction
of selected customers,
the analysis of customer
feedback, and the tracking
and responses to customer
complaints.
PRESSU RE
APPLICATION
ches
INT
ED
The Solution
Monitoring the
Status of Rupture
Discs
Not all rupture discs

are fitted with integral
means that they
conductors (alarm
are unable to provide
strips). This
critical applicati
indication when
ons that require
a disc ruptures.
protectio
In
pressurization and
potentially damagin n of pressure vessels from overand control system
g vacuum condition
must quickly identify
s, a monitoring
and audio warning
a blown disc and
to plant operator
provide a visual
s. A
required to detect
the pressure spike primary or redundant sensor is
resulting from a
blown rupture disc.
A global chemica
l company uses
an SOR electrom
switch called the
echanical pressure
Mini-Hermet to
monitor rupture
equipment througho
disc integrity on
ut their plant in
Baton Rouge, Louisian
pressure switches
for
a. Other
for a highly compact this type of application include
the Sub Mini-He
switch and the
rmet
Switch used in
more
non-explosive condition general Weatherproof Pressure
s.
A pressure switch
is placed between
and a pressure
a rupture disc
relief valve. When
a disc ruptures,
pressure switch
the
sends a signal to
the plants monitori
and control system
ng
which warns plant
operators.
The SOR pressure
switch is a calibrate
actuate/de-actua
d device that can
te one or more
electrica
element(s) at a
l switching
predetermined
discrete
vacuum set point
upon rising or falling pressure/
SOR pressure switches
pressure/vacuum
.
can be enclosed
weatherproof and
in
numerou
s
explosion proof
housings. Wetted
parts on the process
materials suitable
connection are
for use with toxic
available in exotic
or corrosive process
media.
SOR electromechanica
l
pressure switches
are
ideally suited for
SOR Inc.
monitoring
14685 West 105th
the status of rupture
Street
discs,
Lenexa, Kansas
also known as bursting
66215
discs or burst diaphrag
ms.
All switches have
913-888-2630
a 3-Year
warranty.
800-676-6794
Request a
Quote
Engineered
Fax 913-888-0767
www.sorinc.c
om
to Order with
Off-the-She
PR
SOR Inc.
Product performance criteria, specifications, agency

requirements and any statutory or regulatory
requirements, information derived from previous
experience, and all other elements deemed essential
for design and development activities are documented
and reviewed by the relevant internal or external parties
to ensure that they are non-contradictory and concise.
Pressure Swit
Application
The Challenge
Form 1565 (05.13)

Inputs
Form 1217 | Revision 11 (11.11.13) | 8701-001
lf Speed

Outputs
Design outputs are documented, defined, and
verified against the design inputs. Design outputs
shall be provided in a form suitable for verification
and meet the requirements of the design inputs and
contain or reference acceptance criteria including
any characteristics essential to the safe and proper
functioning of the design.
Design outputs serve to provide appropriate
information for the financial, purchasing, production,
and provision of field support.
Design outputs are subjected to review and approval
before release.
12
7.4 Purchasing
At appropriate stages of the design process, formal,

documented review sessions are conducted to evaluate
progress against the development plan, identify any
problems, and take appropriate action. The occurrence
of these review sessions are defined in the planning
process (ref. Section 7.3.1),
and includes the participants
involved in the design
process. (ref. Section 4.2
above). Records of the results
of verification activities and
any necessary actions are
maintained as described in
Section 4.2.4.
7.4.1 Purchasing Process
RO
LL
CO
NT
The type and extent of control exercised by SOR

over a vendor is determined by several factors and
defined in the Vendor Agreement and/or purchase
order. Materials Management, Engineering and the
Quality departments manage a vendor approval and
conformance program, corresponding to SOR quality
specification standards with vendor qualifications,
to ensure that purchased product conforms to
specified requirements.
The records or the results of evaluations and any
necessary actions arising from the evaluation are
maintained as described in Section 4.2.4 of this
Quality Manual.
IS
N
Verification is planned and occurs at appropriate

stages of the design process. The verification process
ensures that the current stage of the design meets all
requirements defined by the design inputs. Records of
the results of verification activities and any necessary
actions are maintained as described in Section 4.2.4.
SOR maintains an Approved Vendors List (AVL) system

for the purpose of selecting and evaluating vendors on
an on-going basis. SOR evaluates and selects suppliers
based on their ability to supply product in accordance
with SOR requirements. Criteria for the selection,
evaluation, and re-evaluation is established, taking into
consideration the effect of the purchased component
on the final product, verification of material and/or
parts by inspection or review of test reports, vendor
audits, and historical quality performance data.
OT

Verification
ED

Review

Validation
CO
PY
Validation activities are performed at appropriate stages

of the design process to validate the performance of
the product or service in the intended applications,
where known. Where possible, validation shall be
completed before the delivery of product or market
release of a new design.
The process and outcome are reviewed and
documented as described in Section 4.2.4 of this
Quality Manual.
ED
7.3.7 Control of Design and

Development Changes
The Materials Management function is responsible

for providing a description of the product to be
purchased, including requirements for product approval
(procedures, processes, equipment), personnel
qualifications, and QMS requirements.
Materials Management reviews all purchasing
information prior to their communication to a supplier to
ensure the adequacy of the requirements.
7.4.3 Verification of Purchased

Product
SOR has established and implemented inspection
activities for parts and/or materials received against a
purchase order, ensuring conformance to specification,
work order, or drawings, per the approved receiving
inspection procedure.
The review of changes and any resulting actions are

reviewed and documented as described in Section
4.2.4 of this Quality Manual.
Where SOR requires verification of purchased product

at a vendors premises, SOR will specify verification
arrangements and the method of product release in the
Vendor Agreement.
PR
INT
All design changes and modifications (including

changes involving parts or product already released
or implemented) are identified, documented,
reviewed, and approved by authorized personnel prior
to implementation. The process shall include the
evaluation of the effect of changes on products or
components previously delivered.
7.4.2 Purchasing Information
13
8701-001 | Revision 11 (11.11.13) | Form 1217
7.5.2 Validation of Processes for

Production and Service Provision
Where specified by contract, SOR customers may

be afforded the right to verify at the subcontractors
premises and/or SOR premises that subcontracted
product conforms to specified requirements.
Inspection may be reduced or even waived if the

material is supplied by a qualified vendor that provides
inspection reports, such as SPC charts, or otherwise
demonstrates that some control is exercised at the
subcontractors premises. Unless otherwise noted,
inspection is of a sample lot, as described by
procedure and/or referenced by any relevant drawings.
7.5.3 Identification and Traceability

SOR has established and maintains a documented
process for identifying parts and finished goods by
suitable means from the time of receipt, through all
stages of product realization, through to delivery
and installation.
OT
If parts are needed for urgent production processing

and have not been inspected, they are positively
identified as under positive recall and can be
recalled immediately in the event of a discovered
nonconformance. A sample is kept in the Quality
department for inspection. Upon acceptance of the
parts, the Quality department incorporates the accepted
sample lot into the released lot. Release of parts under
positive recall will not preclude any standard inspection
activities, which will be carried out as normal.
SOR has established validation processes, including,

as applicable, criteria for review and validation of the
processes, approval of equipment and qualification of
personnel, use of specific methods and procedures,
revalidation, and requirements for records (ref.
Section 4.2.4).
CO
NT
Such verification by the customer shall not be used by

the supplier as evidence of effective control of quality
by the subcontractor, and shall not absolve SOR of the
responsibility to provide acceptable product, or prevent
subsequent rejection by the customer.
RO
LL
ED
When the resulting output of a production and

service provision process cannot be verified by
conventional monitoring or measurement, SOR will
validate the process. The purpose of the validation is
to demonstrate the ability of the process to achieve
planned results. This includes circumstances where
deficiencies become apparent only after the product is
in use or the service has been delivered.
IS
N
The inspection and test

status of a SOR product
is identified by markings
in the form of color codes,
inspection identification
marks, tags, and labels.
Identification of parts and
assemblies are maintained
throughout the manufacturing, assembly, testing, and
calibration process, including inspection and test data,
as described in Section 8 of this Quality Manual.
PY
7.5 Production and Service

Provision
CO
7.5.1 Control of Production

and Service Provision
ED
SOR identifies resource requirements and plans

production, installation, and servicing processes directly
affecting the quality of the product, as part of the
annual planning process described in Section 4.1 of
this Quality Manual.
PR
INT
SOR takes steps to ensure that our production

processes are carried out under controlled conditions.
Facilitated conditions include the availability of
information describing the characteristics and
specifications of the product, the availability of
work instructions, the provision of suitable work
environments and equipment, including monitoring and
measuring processes and equipment, and provisions for
delivery and post-delivery service and support activities.
Form 1217 | Revision 11 (11.11.13) | 8701-001
When traceability is required by the customer,

permanent markings in the form of color codes, heat
codes, inspection identifying marks and tags/labels
are all used to provide identification for applicable
parts. SOR provides traceability on wetted parts*
only, through material test reports or certificates of
conformance on the raw materials used in the part
construction. Traceability is maintained throughout the
entire manufacturing, assembly, testing, and calibration
process.
*The parts that come in contact with the customers processes.
14
Acceptable product is required for all contracts or

orders. Any verification of acceptability by SOR does
not absolve the customer of the responsibility to
provide acceptable product. SOR provides notification
to the customer if supplied product is lost, damaged, or
otherwise unsuitable for use.
7.5.5 Preservation of Product
ED
SOR has established and maintains documented

procedures for the control, calibration, and maintenance
of all of the inspection, measuring and testing
equipment used to check the conformance of parts or
product performance to its specifications. Inspection,
measurement, and accuracy criteria are specified in
product design as described in Section 7.2.1 of this
Quality Manual.
When selecting equipment, the Quality department
verifies the precision of the equipment is capable of
the tolerance criteria of the design specifications. The
Quality department works with Manufacturing to ensure
that SOR inspection, measuring, and test equipment
is used in an appropriate fashion consistent with its
monitoring and measuring requirements, taking into
account any inherent limitations of the test equipment,
in view of the specified requirements of the process.
OT
SOR has established and maintains handling

procedures that work to ensure proper preservation of
the conformity of the product during internal processing
and delivery of the finished good. Proper preservation
includes identification, handling, packaging, storage
and protection, and applies to the constituent parts of a
product or the finished good. The condition of materials
that have a specified shelf life will be assessed at
appropriate intervals.
7.6 Control of Monitoring

and Measuring Devices
RO
LL
SOR exercises care with customer property (including

intellectual property while it is under SOR control
or being used by the organization). SOR maintains
procedures for the identification, handling, storage, and
verification of all material or product components that
are supplied by SOR customers to be used on or with
the products SOR supplies back to said customer, or
related activities.
CO
NT
7.5.4 Customer Property
IS
N
Any testing software or comparative references such

as test hardware used for inspection are subject to
monitoring at prescribed intervals to fundamentally
ensure the ability to verify, and are rechecked at
prescribed intervals. All test equipment affecting
product quality is calibrated and/or adjusted at
prescribed intervals or prior to use. The ability of
computer software to satisfy intended monitoring and
measurement applications is confirmed prior to initial
use and reconfirmed as necessary.
PY
Shipping personnel verify that a shipment leaving SOR

conforms to all packing and marking processes, as
outlined by procedure.
PR
INT
ED
CO
All SOR products are handled and packaged in a

manner that adequately protects the product after final
testing and calibration. This protection is integral to the
proper functioning of the product, and is designed to
extend through to the end destination and installation
of the product.
15
8701-001 | Revision 11 (11.11.13) | Form 1217
ED
RO
LL
IS
N
Procedures are maintained that define the process

employed for the calibration of inspection, measuring,
and test equipment. These procedures include details
of equipment type, unique identification, location,
frequency of checks, check method, acceptance
criteria, and the subsequent requirement for a NonConformance Report (NCR) when calibration results
are not in conformance with specifications.
Records of the results of calibration and verification

are kept as described in Section 4.2.4 of this
Quality Manual.
OT
The Quality department is responsible for safeguarding

test facilities during use and calibration, including test
hardware and software, to ensure that the accuracy and
fitness for use are preserved. Precautions are taken
against inadvertent adjustments to equipment that
would invalidate test results, including circumstances
arising from shipping, handling, maintenance, or
storage activities.
If the availability of technical support data pertaining

to inspection, measuring, and test equipment is
a customer requirement, such data may be made
available to the customer or customers Agent
by SOR for validation that the equipment is
functionally adequate.
CO
NT
Calibration status is marked on all test equipment

when practical, or on the equipment storage container,
when necessary, to allow its calibration status to be
determined. When practical, equipment numbers are
engraved on gauges and test equipment is suitably
identified. Calibration data is maintained for each piece
of measuring and test equipment. This data includes
the equipment number, calibration period, calibration
method description, location, custodian, acceptance
requirement, and (if available) manufacturer
serial number.
CO
PY
When calibrating equipment, the Quality department

shall ensure that the environmental conditions are
suitable for the calibration, inspection, measurements,
and tests being carried out. Calibrations are performed
using certified equipment having a known valid
relationship to internationally or nationally recognized
standards. Where no such standards exist, the basis
used for calibration shall be documented in a relevant
quality plan.
PR
INT
ED
If calibration results are unsatisfactory, the Quality

Assurance official is notified by the NCR. Corrective
action is taken, including consideration of recall for any
items that were inspected by the deficient gauge.
Form 1217 | Revision 11 (11.11.13) | 8701-001
16
8.0 Measurement, Analysis and Improvement
ED
8.1 General
8.2.2 Internal Audit
SOR conducts a comprehensive set of planned and

documented audits to determine the effectiveness of
the QMS. Internal audits verify the implementation of
the QMS. They verify that activities and related results
conform to the planned arrangements of both the ISO
9001:2008 Standard and the requirements of the
SOR business plan. Audits also verify that the QMS is
maintained effectively through continuous improvements.
RO
LL
SOR has planned and implemented quality plans

and procedures for monitoring, measurement, and
analysis activities. These activities demonstrate that
all product specifications key to the quality of the
parts, assemblies, and finished products are met.
The activities also ensure conformity to the QMS,
and continual improvement of the effectiveness of
the system. Quality plans and procedures state what
inspection, testing, and record keeping is required.
The in-house verification requirements of the SOR QMS

are identified within the Quality department organization
chart. All verification activities connected with SOR
products are the responsibility of the Quality Assurance
official, who is, in turn, directly accountable to the CEO
for any product quality or safety considerations.
Care is taken in the selection of auditors and the

conduct of audits to protect objectivity and impartiality.
Assigned auditors are to have no direct job
responsibility in the area of the audit. In the words
of the ISO Standard: Auditors shall not audit their
own work.
CO
PY
IS
N
OT
Documented procedures have been established and

are maintained to implement and control the application
of statistical techniques within SOR. Methods include
the use of statistical techniques for monitoring and
controlling processes.
CO
NT
Statistical techniques are used for inspection of

incoming parts, in process inspection and final product
inspection. Statistical techniques may also be employed
to reduce the requirement for frequent inspections
during a production process, once the process has
been proven to be under control.
Responsibilities and requirements for planning and

conducting audits, and for reporting results and
maintaining records are defined in documented
procedures. An audit schedule is planned and
maintained by the Quality Assurance official, taking
into consideration factors relating to the status and
importance of the processes and areas to be audited,
including the results of previous audits. The audit
schedule defines the criteria, scope, frequency, and
methods used in each audit. At SOR, internal audits of
the QMS are performed annually. If for some reason
it is determined that additional audits are required,
the Quality Assurance official modifies the audit
schedule accordingly.
8.2 Monitoring and

Measurement
ED
8.2.1 Customer Satisfaction
Audit reports and supporting documentation are

retained as quality records as described in Section
PR
INT
SOR monitors information relating to customer

perception as to whether the organization has met
customer requirements (ref. Section 5.2).
Audit results are documented and forwarded to

management personnel having responsibility for the
area audited. The responsible management assures
that timely corrective action is taken on deficiencies
found during the audits. Follow-up activities record
the implementation and verify the effectiveness of the
corrective action taken.
17
8701-001 | Revision 11 (11.11.13) | Form 1217
8.3 Control Non-Conforming

Product
8.2.3 Monitoring and

Measurement of Processes
ED
The SOR QMS relies heavily on the interpretation of

process measurement data. Effectiveness of the QMS
in supporting planned operational results (ref. Section
5.1 & 5.4), implementing corrective action (ref. Section
8.5.2), and achieving continuous improvement are all
supported by the analysis of various metrics that relate
to the process controls of finished products, goods,
services, and operational support systems.
RO
LL
Non-conformances come to the QRB in several

ways including:
A customer complaint represents a perceived
external non-conformance that does not involve
the return of product to SOR.
A Returned Material Authorization (RMA)
represents a perceived external non-conformance
which includes the return of product to SOR.

Measurement of Product
CO
NT
A Non-Conformance Report (NCR) represents

an internal non-conformance.
At SOR, it has been recognized for half a century that

an important key performance test of our products
is carried out at the calibration stage, just before
the product is packaged for delivery. At this point,
a verification of the units operational characteristics
is performed.
Internal audit reports identify nonconformances discovered during internal audits.

Rework represents non-conformances
requiring corrections during Production.
Scrap represents inventory waste.
As a matter of the SOR Quality Policy, all specified

inspections and tests, including those specified either
on receipt of product or in-process, are carried out, and
assurances made that the results meet the specified
requirements. No SOR product is released for shipment
to a customer until all activities specified in the quality
plan and/or procedures (ref. Section 7) have been
completed and documented.
Each of these non-conformances are documented as

described in Section 4.2.3 of this Quality Manual.
At the calibration stage, each product is cycled, set, and

performance is verified and documented, and released
for shipment by authorized personnel. Inspection
records show clearly whether the product has
passed or failed the inspections according to defined
acceptance criteria, and identify the inspection authority
responsible for the release of the products. An end-ofline product sampling program subsequently verifies the
product requirements are met. If a non-conformance
is discovered, it is noted on the inspection record and
appropriate action is taken.
The non-conformance process exists to ensure that

any product or service that does not conform to SOR
quality standards is identified and controlled, preventing
the unintended use or delivery to a customer. An NCR
is processed according to a documented procedure,
and, among other details, requires notification of the
organizational functions concerned. The NCR provides
a control for identification, evaluation, and disposition of
non-conforming product or process, and documentation
and record-keeping of any subsequent actions taken,
including concessions obtained from the customer.
OT
Rescheduled Orders identify non-conformance

to delivery schedulesand commitments.
ED
CO
PY
IS
N
Final Inspection identifies non-conformances

discovered after final assembly.
INT
Mandatory inspection or hold points, as required by

either the customer or the SOR internal QMS, may
be incorporated into internal assembly procedures or
vendor supply agreements.
PR
All documentation is conducted as described in Section

Form 1217 | Revision 11 (11.11.13) | 8701-001
18
reworked to meet specified requirements,
The QMS relies heavily on the analysis of various

metrics that relate to the process controls of finished
products, goods, services, and operational support
systems (ref. Section 8.2.3). Documented procedures
have been established and maintained in order to
implement and control the application of process
control within SOR.
RO
LL
i.
8.4 Analysis of Data
ED
The responsibility for review and authority for the

disposition of nonconforming product is defined and
documented. Non-conforming product will be reviewed
in accordance with the NCR process. The product
may be:
ii. accepted with or without repair

by concession,
SOR monitors and measures process metrics of finished

goods and services, for establishing the suitability
and effectiveness of the QMS, and to determine and
evaluate opportunities for continual improvement.
iii. regarded for alternative applications, or
CO
NT
iv. rejected or scrapped.
If a non-conformance is detected in any product or

service after delivery or use has started, SOR will take
actions appropriate to the nature and the potential
effects of the non-conformance.
Statistical based sampling is used for inspection of

incoming parts, in-process inspection, and final product
inspection. Other sources of data provide information
relating to customer satisfaction, the conformance of
the product to product requirements, process trend
data, data supporting opportunities for continual
improvement, and supplier relationships.
OT
Any non-conforming material, part, or assembly

is identified and controlled until released by the
NCR process.
Statistical based sampling may also be employed to

reduce the requirement for frequent inspection of
components or products during the production process,
once the process is demonstrated to be under control
and within the parameters of the Design Control
(ref. Section 7.3).
IS
N
Any non-conforming product identified by an NCR that

is determined to need rework or repair is re-inspected to
verify its conformance to the SOR QMS.
PR
INT
ED
CO
PY
If deemed appropriate given the nature of the

non-conformity, the use of repaired material may
be submitted for concession to the customer or
his representative.
19
8.5 Improvement
8.5.1 Continual Improvement
The ultimate objective of the SOR QMS is to foster
and focus organizational momentum for continual
improvement. It accomplishes this through the use
of the Quality Policy, the management review, quality
objectives, audits and their results, analysis of data,
the non-conformance process, and corrective and
preventive actions.
Corrective and preventive actions are initiated by all
the processes listed above, and processed by the QRB,
as described in Section 8.3 of this Quality Manual.
NCRs are processed based upon a consensus of
appropriateness, with consideration given to the
magnitude of an issue, perceived risks involved, etc.
All actions implemented, and any changes resulting
from an action, are documented as described in Section
8701-001 | Revision 11 (11.11.13) | Form 1217
8.5.3 Preventive Action
A corrective action is an action designed to eliminate

the determined cause of a non-conformance, in
order to prevent recurrence. It should be appropriate
to the effect of the non-conformance, and SOR has
established and maintains documented procedures to
define the requirements for:
A preventive action is an action designed to eliminate

the cause of a potential non-conformance, in order
to prevent occurrence. It should be appropriate to
the effect of the potential problem, and SOR has
established and maintains documented procedures to
define the requirements for:
i.
i. The determination of a potential cause

of a non-conformance.
RO
LL
ED
8.5.2 Corrective Action
The review and effective handling of reports of

non-conformances, including customer complaints
and investigations in the field.
ii. The evaluation of the need for a

preventive action to prevent occurrence
of a non-conformance.
iii. The evaluation of the need for some

corrective action to ensure elimination of a
non-conformance.
iii. The determination, implementation and

effectiveness of actions required to prevent the
non-conformance.
iv. The determination and effectiveness of appropriate

action required to eliminate the
cause of a non-conformance.
iv. The records of the results of action taken,

documented as described in Section 4.2.3.
PR
INT
ED
CO
PY
IS
N
vi. The review of a corrective action ensures a

non-conformance has been eliminated.
v. The review of a preventive action to ensure

the potential for a non-conformance has
been eliminated.
OT
v. The records of the results of action taken,

documented as described in Section 4.2.3.
CO
NT
ii. The determination of the causes of a

non-conformance.
Form 1217 | Revision 11 (11.11.13) | 8701-001
20
RO
LL
ED
Appendix A
Executive Organization
CO
NT
President
and CEO
Finance and
Administration
officer
Sales officer
PY
Operations officer
IS
N
OT
Engineering officer
1.
CO
Quality officer
Marketing officer
Information Systems
officer
PR
INT
ED
Human Resources
officer
1. Direct accountability and authority for any

product quality or safety considerations.
21
8701-001 | Revision 11 (11.11.13) | Form 1217
RO
LL
ED
Appendix B
Quality Organization
CO
NT
President
and CEO
OT
Operations officer
IS
N
1.
PY
Quality officer
Inspection
RMA Processing
PR
INT
ED
CO
Quality Engineering
1. Direct accountability and authority for any

product quality or safety considerations.
Form 1217 | Revision 11 (11.11.13) | 8701-001
22
Revisions
RO
LL
ED
Appendix C
Revision No. Section

Description
Approved Date

1
All
Issue complete manual
CO
NT
10/30/87

2
All

Revised to meet BS 5750

Part 2-1987 and ISO 9002-1987
9/26/89
All
Revised to meet ISO 9001
4/8/93
All
Revised to meet ISO 9001:1994
All
Revised pages 1, 2, 6, 7, 35, 41, 42

Reformatted to follow
ISO 9001:1994
7/18/01
All
8/5/03

8
All

General and formating revisions

without changes to QMS
4/27/08
IS
N

6
All

OT
3/30/95
CO
PY

9
All

Update personnel title changes,

remove obsolete procedures.
2/23/10
10/23/12

11
All

11/11/13
SOR title changes, QMS designation

changes and program clarifications
PR
INT
ED

10
All
Update personnel title changes,

remove obsolete procedures.
23
8701-001 | Revision 11 (11.11.13) | Form 1217
Use of Registration Mark

ISO 9001:2008 Certified
Application:
No exclusions
CO
NT
The following scope of registration applies:

SOR designs, develops and manufactures
electro-mechanical pressure, temperature, level,
and flow switches, as well as electronic pressure,
temperature, level, and flow controls for industry.
RO
LL
4.0
Quality Management System
ED
Appendix D
OT
4.1 General Requirements
IS
N
4.2 Documentation Requirements

8.0 Measurement, Analysis & Improvement
4.2.2 Quality Manual
CO
PY
4.2.1 Documentation Requirements
001-512 Issuing Forms

094-085 Control of Recognized Standards
* 095-001 Documentation Control
095-022 Engineering Change Order
095-051 External Agency Standards
4.2.4 Control of Records

*094-129 Procedure for
Controlling Quality Records
* Procedure required by ISO 9001:2008 Standard
PR
INT
ED
8701-001 SOR Quality Manual
4.2.3 Control of Documents
To 5.0 Management
Responsibility
Form 1217 | Revision 11 (11.11.13) | 8701-001
24
5.2 Customer Focus
ED
5.0
Management Responsibility
5.5.1 Responsibility
and Authority
001-570 Customer Complaints

1281 Rep Handbook
SOR Web Site
SOR Communications
Rep Councils, Training
001-541 Cellular Training

001-542 Training
5.5.2 Management
Representative
5.3 Quality Policy
Monday Staff Meetings

(Typical Content)
Manufacturing Shipments &
Backlog Metrics
Sales Bookings
Engineering Projects
Quarterly Financial Review
Marketing, Advertising & Trade
Show Reports
RO
LL
From 4.0 Quality

Management System
CO
NT
8701-001 Quality Manual

Organization Chart
We Deliver Quality On Time
5.4.1 Quality Objectives
All Hands E-mails

Procedure & Forms: Releases & Revisions
Introduce New Employees
General Facility Information
QRBriefs
5.5.3 Internal
Communication
1164 SOR Key Performance

Indicators
8301-117 Quality Review Board
OT
Executive Staff
Monday Staff Meetings
All Hands Meetings
Red Boards
All Hands E-mails
5.4.2
Quality Management
System Planning
5.6 Management Review
IS
N
094-118 Quality Planning

Annual business plan
Organizational Charts
094-041 Annual Management Review

Management Review Letter
5.6.2 Review Input

All Hands Meetings
Internal Announcements of
Upcoming Projects
Internal Communication of
Ongoing Activities
Introduce New Employees
Employee Tenure Awards
PY

* 7701-128 Internal Audit
External Audits
Red Boards
1164 Key Performance Indicators
INT
ED
CO
5.6.3 Review Output
PR
To 6.0 Resource
Management
25
Management Review Letter

001-514 Customer Special Request
095-022 Engineering Change Order
001-568 Returned Products
* 094-043 Non-Conformance Report
* 094-152 Corrective Action
* 094-138 Preventive Action
094-039 Continuous Improvement
* Procedure required by ISO 9001:2008 Standard
8701-001 | Revision 11 (11.11.13) | Form 1217
ED
RO
LL
6.0
Resource Management
From 5.0
Management
Responsibility
6.1 Provision of Resources

6.2 Human Resources
6.2.1 HR General
6.2.2 Competence, Awareness & Training
CO
NT

001-542 Training
Performance Appraisal
Annual business plan
Organization Charts
Code of Conduct
Cell Leader Meetings
All Hands E-mail Communication
OT
6.3 Infrastructure
IS
N
002-322 Equipment Preventative and Unplanned Maintenance

SOR Business System, E-mail, Software & Hardware Updates
6.4 Work Environment
INT
ED
CO
PY
SOR Safety Policies & Procedures

SOR Environmental Handbook
SOR Safety Team
Employee Handbook
PR
To 7.0 Product
Realization
Form 1217 | Revision 11 (11.11.13) | 8701-001
26
094-051 Product Realization Plan

001-542 Training
001-513 Product Design Proposal
Engineering Projects
CSR, ECR & X-Spec
Processing Report
7.5.2 Validation of
Processes for Production
& Service Provision
094-154 Special Process
7418-100 Calibration Procedure
001-561 Standard Tenders

095-040 Model Configuration
& Validation
1281 Rep Handbook
Marketing Literature & Trade
Show Reports
Sales Trip Reports
OT
7.5.3 Identification
& Traceability
IS
N
002-047 Material Certification

002-240 Processing
Accepted Material
094-053 Typical
Material Certification
097-010 Issuing Heat Codes
7.3 Design
and Development
7.5.4 Customer Property
PY
094-078 Processing Customer

Supplied Product
7.5.5 Preservation
of Product
CO
7.4 Purchasing
7418-100 Calibration Procedure

for Measuring Test Equipment
CO
NT

001-512 Issuing New Forms:
General Instructions
002-059 Work Order Writing
& Distribution
7.2 CustomerRelated Processes
095-037 Design Control

095-038 Document Control
Procedure For X-Specs
095-040 Model Configuration
& Validation
095-103 Procedure for
Documenting Special Products
7.6 Control of Monitoring

and Measuring Devices
7.5.1 Control of
Production &
Service Provision
RO
LL
7.1 Planning of
Product Realization
ED
7.0
Product Realization
From 6.0 Resource

Management
PR
INT
ED
002-029 Approved Vendor List

002-069 Materials Management
Process Overview
002-054 Receiving Material

002-269 Controlling Limited
Shelf-Life Products
To 8.0 Measurement,
Analysis &
Improvement
27
8701-001 | Revision 11 (11.11.13) | Form 1217
8.0 Measurement, Analysis

and Improvement
RO
LL
ED
From 7.0
Product Realization
8.1 General
8.2 Monitoring and Measurement
8.3 Control of Non-Conforming

Product
CO
NT
001-568 Returned Products

* 094-043 Non-Conformance Report (NCR)
* 094-152 Corrective Action
8.2.1 Customer Satisfaction
8.2.2 Internal Audit

*7701-128 Internal Audit
8.5 Analysis of Data

Measurement of Processes
OT
8.5 Improvement
IS
N
094-039 Continuous Improvement

* 094-138 Preventive Action

Measurement of Product
094-036 Incoming Inspection
002-198 Calibration of Standard Switches
094-017 Final Inspection
Weekly Final Inspection Report
INT
ED
CO
PY
*Procedure required by ISO 9001:2008 Standard
PR
To 5.0 Management
Responsibility
Form 1217 | Revision 11 (11.11.13) | 8701-001
28
ED
RO
LL
SOR Controls Group, Ltd
CO
NT
CORPORATE HEADQUARTERS
*SOR Inc.
14685 West 105th Street, Lenexa, KS 66215-2003

913-888-2630 n 800-676-6794 n Fax 913-888-0767
Smart Sensors Inc.
OT
1920 Aldine Western, Houston, TX USA 77038-0000

218-272-5333 n Fax 281-272-5332
REGIONAL OFFICES
*SOR Europe, Ltd.
IS
N
Farren Court, Cowfold, West Sussex RH13 8BP, United Kingdom

+44 (0) 1403 864000 n Fax +44 (0) 1403 864040
China
sorinc.com
smartsensors.com
PR
INT
ED
CO
PY
Room 903, No. 10 Building, Wan Da Plaza, No. 93 Jian Guo Road,
Chao Yang District, Beijing, China 100022
+86 (10) 5820 8767 n Fax +86 (10) 58 20 8770
29
Engineered to Order with Off-the-Shelf Speed
*Registered Quality System to ISO 9001
8701-001 | Revision 11 (11.11.13) | Form 1217

Form 1217 (11.11.13) SOR Inc.

Sor Quality Manual

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ED

We Deliver Quality on Time

SOR QUALITY MANUAL | sorinc.com

4.0 Quality Management System

5.0 Management Responsibility

6.0 Resource Management

7.0 Product Realization

sorinc.com | SOR QUALITY MANUAL

8701-001 | Revision 11 (11.11.13) | Form 1217

Form 1217 | Revision 11 (11.11.13) | 8701-001

SOR QUALITY MANUAL | sorinc.com

This Quality Manual sets forth the requirements of

SOR is a producer of high-quality pressure and level

SOR enjoys the qualities of a small business environment.

We make it our business to continuously improve our

sorinc.com | SOR QUALITY MANUAL

This manual applies to these instrument lines, and is

The following scope of registration applies: SOR

8701-001 | Revision 11 (11.11.13) | Form 1217

4.0 Quality Management System

All procedures referenced in Appendix E.

4.1 General Requirements

When SOR chooses to

To ensure the effectiveness of the QMS, every year a

SOR has established a QMS consistent with the

analysis would include planning budgets, sales

The results of these audits and reviews are

Identifying resource requirements for expected

The CEO is responsible for establishing an

ii. Creating job descriptions that define the

QRB is tasked with ensuring the availability of

iii. The monitoring and reporting to a monthly review of

SOR QUALITY MANUAL | sorinc.com

Level 3: Procedures & Work Instructions

SOR maintains a system of documented procedures

4.2.2 Quality Manual

The SOR quality documentation is designed to

SOR has a documented Quality Policy (ref. Preamble,

This Quality Manual is established and maintained to

Level 1: SOR Quality Manual

Note: The processes and methods of all quality

Level 2: Process Maps

sorinc.com | SOR QUALITY MANUAL

SOR QUALITY MANUAL

SOR has established a

Documented procedures, including flow charts and

ii. Design and manufacturing drawings are maintained

Access to pertinent background information relating

SOR products satisfy the requirements of approval agencies

Canadian Standards Association

ATEX (BASEEFA, DEMKO, KEMA, SIRA)

CE Marked: EMC Directive 89/3367/EEC

Japanese Industrial Standards

Australia Standards Association

SOR has established records to provide evidence of

Documents are maintained in a legible and readily

iv. Documents of external origin pertaining to agency

iii. Catalogues and forms are maintained by the

Quality records are required to be legible and

A master list of documents, identifying the current

Obsolete documents that are retained for legal,

When a sub-contractor provides work, the records of

Properly authorized personnel will review and

Form 1217 | Revision 11 (11.11.13) | 8701-001