CBLM III Computer Hardware

Rep11!blic of tb.
e Philippines
DeiJ!a:rtment of Education
PUBLIC TECHNICAL-VOCATIONAL
HIGH SCHOOLS
t
D ED
1,m.,nTMHIT . <lr 1 tHI( ,u 1q,
Cf3mpetency Based Learning

Material
Third Year
r-;:-:-------- --------------------------1
Module #5
; Diagnosing and Troubleshooting

ContJuter Systems
!
r------------
Unit of Competency:
---------------
-1
~
~-- ___ Dif!g~ose and _Tro_ubles~ot ~o~pl!_ter~stell!_~---l
L:ifica:o~ __c~~P~!-~ ~~~dw~~~--~-~rvici-~g_!~------------__/
TAJ!U,E OF CONTENTS
Page
How to Use this Modu1e .............................................................................. i
Introduction ............................................................................................ .ii
Tecl1nical Terms ....................................................................................... iii
Learnil1g Ou tcorne
1 ................................................................................ 1
Inform.ati on S:heet 1. 1 ................................................................................. 3

Operation Sheet 1.1 ................................................................................. 6
lnforrnation Sheet 1.2 ............................................................................... 7
SelfCheck 1.1 .......................................................................................... 10
Learning Ou teo me 2 ............................................................................... 1 1
Information Sheet 2.1 ............................................................................. 1:2
Information Sheet
2.2 ........................................................................... 15
()peration Sheet 2. 1 ................................................................................ 1 '7

Learning Outcome .3 ................................................................................ 18
Informatior1 Sheet 3.1 ............................................................................ 19
Self Check 3. 1 ........................................................................................ 23
Ir1formation Sheet 3.2 ............................................................................. 24
Operational Sheet 3.1 ............................................................................. 32
Learning Outcome 4 ............................................................................... 3:3
lnformation Sheet 4. 1 .............................................................................. 34
Operational Sheet 4.1 .............................................................................. 39
Ir1forn1ation Sheet 4.2 .............................................................................. 4 I
C)flerati.onal Sheet 4.2 ............................................................................. 44

Self Check 4. 1 ........................................................................................ 45
Answer Keys ........................................................................................... 46
Acknowledgement
ACKNOWLEDGEMENT
Copyright Department of Edu.cation 200S
First Published ,JUNE 2008
This module was based on the Competency-Based CurriculumContextual Learning Matrix (CBC-CLM) and finalized on the Instructional
Modules Finalization Development Workshop conducted at the Development
Academy of the Philippines, Ta.gaytay City, on May 6-10, 2008.
This learning instrument was developed by the following personnel:
Tech:nol<)gy Teachers:
"
0
Mr. J'emuel Jay E. \'banez

Don Alejandro Roces Sr. Science Technology
Mr. JoseUto H. Zapanta
General Mariano Alvarez Technical High School
Mrs. Mirasol F. Dasig
San Pedro Relocation Center National High School
Ms. Evelyn U. Esca~io
Don Alejandro Roces Sr. Science Technology
Ms. Ch.erlyn F. de Luna
Assemblywoman Felicita. G. Bernardino Memorial Trade School
Contextual Teacher:
Mrs. Ma. Josefina Bueno-Lun.a

E. Rodriuez Vocational High School
Encoder~
e
Mrs. Marites L. Tellerwik

Mihl1.gros P. Aguihap
Deped
Nelson L. Cle:rigo
This work was produced with funding provided by the Department of

Education.
HOW TO USE THIS MODULE

welcome to the Module "Computer Hardware Servicin.g NC II". This
module contains training materials and activities for you to complete.
The unit of competency "Diagnose and Troubleshoot Computer Systems"
contains knowledge, skills and attitudes required for a Computer Hardware
Servicing NC II course.
You are required to go through a series of learning activities in order to
complete each of the learning outcomes of the module. [n each learning
outcome there are information Sheets, .Job Sheets, Operation Sheets, and
Activity Sheets. Follow these activities on your own and answer the Self-Check
at the end of each learning activity.
If you have questions, don't hesitate to ask your teacher for assistance.
Recognition of Prior Leamilng (RPL)
You may already have some of the knowledge and skills covered in this module
because you have:
() been working for some time
o Already have completed training in this area.
If you can demonstrate to your teacher that you are competent in a

particular skill or skills, talk to him/her about having them formally recognized
so you don't have to do he same training again. If you have a qualification or
Certificate of Competency from previous trainings show it to your trainer. If the
skills you acquired are still current and relevant to this module, they may
become part of the evidence you can present for RPL. If you are not sure about
the currency of your ~3kills, discuss it with your trainer.
After completing this module ask your teacher to assess your
competency. Result of your assessment will be recorded in your competency
profile. All the learning activities are designed for you to complete at your own
pace.
Inside this. module you will find the activities for you to complete followed
by relevant information sheets for each learning outcome. Each learning
outcome may have more than one learning activity.
This module is prepared to help you achieve the required competency, in
diagnosing and troubleshooting computer systems. This will be the source of
information that will enable you to acquire the knowledge and skills
independently at your own pace or with minimum supervision or help from
your teacher.
~-DAT~:--=-==L1 Module s:-oiagnosin~.-ancfTroubkshooting of computer systems

,___Y.~-.::'l!5 1!L___________
---~-=Page
-===1
---------------------------------------------___t__ __!____ _
Program/ Course:
Computer Hardware Servicing NC II
Unit of Competency: Diagnose and Troubleshoot Computer
Systiem
Module:
Diagnosing and Troubleshooting of

Computer System
INTRODUCTION:
This module contains information and suggested learning activities on

Computer Hardware Servicing NCII.
Completion of this module will help you better understand the
succeeding module on confi&ruring and maintaining computer systems.
This module consists of~ learning outcomes. Each learning outcome
contains learning activities supported by instruction sheets. Before you
perform the instructions read the information sheets and answer the self-check
and activities provided to as certain to yourself and your teacher that you have
acquired the knowledge necessary to perform the skill portion of the particular
learning outcome.
Upon completion of this module, report to your teacher for assessment to
check your achievement of knowledge and skills requirement of this module. If
you pass the assessment, you will be given a certificate of completion.
SUl\liMARY OF LEARNING OUTCOMES:

Upon completion of the module you should be able to:
LO 1. Formulate plans and prepare for diagnostic procedure for computer
systems
L02. Diagnose faults and other defects of computer systems
L03. Replace and provide remedies for defective computer parts
L04. Test run system and networks
ASSESMENT CRITERIA
Refer to assessment criteria o learning outcomes# of this module.

1. Plans and proceedings conform to the job requirements are formulated.
2. OHS policies are carried out along with the job requirements
3. Coordination with the teacher concern and client is taken into
consideration before any implementation is carried out.
4. Required materials for the job are obtained and validated against the
requirements of the task.
~;;::--.::_::::=_-:::==1 Module 5. Diagnosing and Troub~~shooting of computer systems
~-_P~=~=lj
~=
ll
---------------- -------------"_"
_______
5. Appropriate tools equipment and testing devices are requested before the
proper operation and safety.
6. Computer system network defects are confirmed against job
requirements.
7. Standard procedures for fault and problems-diagnosing are done
according to requirements.
8. Emergency procedures a:re put under control accordance with the
established procedures.
9. Accidental events or conditions are responded according to the
established standard operating procedures.
10. Appropriate personal protective equipment is used.
11. Necessary corrections and improvements or adjustments are executed
with the approval of the client and the teacher in charge.
12. Discarding or replacement of defective components jparts abiding with
environmental laws and regulations is carried out.
13. Accidental events or conditions are responded to according to the
established standards and procedures.
14. OHS standards are considered in the choice of equipment.
15. Test run the computer system is executed for ensuring safe operation.
16. Accidental events or conditions are responded to according to
17. An accomplishment report is submitted to teachers concerned in
compliance with the subject requirements.
[Q~_~e: ----=-~===3 Module 5.

V1rs10n
Diagnosing and Troubleshocitj-;:;g of computef"~ystems ---------
- ---------------- - - - - - - - - - - - - - - - - - - - - -
..
P~==]
...
- - - - - - - __ _~!!._____ !
TECHNICAL TERMS
Fuse - Protective device against power surges
Firmware- is a combination of hardware and software, it is a progrrun integrated on a
chip.
Defrag- process of reorganizing and rewriting files.
Fonn factor- a standard size and shape of computer subsystem
People ware - the persons using the computer in the goal of finding solutions to a
better and improved daily life. These can range from the basic word-processing to the
more advanced system programming.
Hardware- the physical and tangible component of electronic data processing. These
are the monitors, keyboard, mouse, all input/ output devices, as well as internal
mem01y system.
Software- the intangible element composed of programs that instruct computers what
to do.
Electncity- a form of energy comprising certain charge particles, such as electrons
and protons.
Power - is the rate in which electric energy is fed or taken from a device measured in
watts.
Voltage - is the term used to designate electric pressure that exists between two
points.
PPE- Personal Protective Equipment

BOOT- is the process of tun1ing on the computer unit.
CMOS - Complementary Metal Oxide Semi-conductor
BIOS- Basic Input/Output System
DOS - Disk Operating System
ROM - Read Only Memory

POST - Power On Self Test
DSL- Digital Subscriber Line
UTP cable- Unshielded Twisted Pair cable
UPS- Uninten-uptible Power Supply
USB - Universal Serial Bus
CPU- Central Processing Unit

OHS- Occupational Health and Safety
LCD -- Liquid Crystal Display

CRT-- Cathode
I~ay
Tube
RAM - Random Access Memory

DIMM- Double In-line Memory Module
I/0- Input/Output
lDati::=-===jModules~
lY.~~~~---------l
Diagnosingar;d'fiOubieshooting ofcompute;-system_s_______r==Page_==]
_______'"___________________________________
v____ __]
_ _ j _ __ _ _ _
Program course
Unit of Competency
Module
:Computer Hardware Servicing NCII

:Diagnose and Troubleshoot Computer
System
: Diagnosing and Troubleshooting of Computer
System
LO.l Title
: Formulate Plans and Prepare for Diagnostic

PrCIcedu.re for Computer Troubleshooting
Assessment Criteria:
1. Plans and proceedings that conform to the job requirements are
formulated.
2. OHS policies are carried out along with the job requirements
3. Coordination with the teacher concerned and client is taken into
consideration before any implementation is carried out.
4. Required materials for the job are obtained and validated against the
requirements of the task.
5. Appropriate tools equipment and testing devices are requested before the
proper operation and safety.
6. Computer system network defects are confirmed against job
requirements.
Resources:
!-Equipmt;D.t/FacUities --Tiols &-instruments-~

Se~er------------rviulti--tester ___________
supplies & Materials

Connectors~- RJ.q:s-
Computer peripherals
Diagnostic software
Adaptors
Desktop computers
Appropriate software
Bus wires and cables
Glasses
Assorted pliers
Mask
lAssorted screw drivers ~ Computer storage
Gloves
Soldering gun
media
Anti-static wrist strap
Allen key
USB Flash d-rive
J - - - - - - - - - - - - - - - " - - - - - - - - - - - - - - - ------------!
References:
1. McLaughlin, Robert, Sasser,Susan, Ralston,Mary.Fix Your Own
PC.Philippine Graphic Arts, Inc Tandang Sora St.Caloocan City
2. Meralco Faoundation. Micro~omputer Servicing Plu~. Pasig City, Philippines.
3. Legaspi, Carlos, Caiiia, Mark Anthony. Q_Qerate A Personal Computer.
Dasmariilas Computer Learning Center.Dasmari:fias,Cavite, Philippines
4. Bigelow, Stephen J. PC Technician's Troubleshooting ,McGaw Hill
5. W~\_.v.help;~vithpcs.com
6. !1!JJ2J.ftn.:.l~ikipedia.org
7.
~~~w..:_!:ec;_}J_~OllP.,.Qig
8. ~_ww.howstuffworks.c;om
9. w 'N~r_,_m}s:rosQft. corr_!..L. te_ghnt~tJ!.let~ork
INFORMATION SHEET l.l

Plan and. Preparing Diagnostic Procedure
PC Diagnosim.g
Probably the most frustrating problem computer users
run into are startup problems, where your computer
won't boot. Equally annoying are error messages you
constantly run into during your computer's startup
process. In this module you will be given a few tips on
how you can avoid some of the most common problems
that happen right after your computer turns on.
Troubleshooting Pian for
p~,rsonal
Hovv to Troubleshoot the
Co~puter?
Computers
Here you will learn the basic troubleshooting methods of your computer.
"
Ill
Trial and. error: When you find a faulty component in your computer,
check it with the other computers so that you can make sure whether
the fault is in the component or not.
Check cables: In case of any device failure, check all the cables of your
computer such as data cables, power cable, internal circuitry cables and
make sure that all these are plugged in and working fine.
Hardware settings: Check the hardware settings in the CMOS and in
the device manager of the system and make all the device drivers are up
to date and all the cards are plugged in properly.
Notice changes: When you notice a software or hardware error in your
computer, determine wh13-t was changed before the problem occurred
Event viewer: In the event viewer, you will find the error or warning
messages associated with any faulty hardware or software.
Make notes: Troubleshooting is a big learning option and we can learn a
lot when we face any kilnd of troubleshooting in our computer. Make
notes including the error messages and their solutions, so that you have
a record on how a certain problem occurred and how did you solve it.
Sample Diagnostic Plan
List down all possible components to be checked based on the symptoms.

r----------------------------.---~-
--~
1- _s}'Dl__I't:ms: D::d :::~:te~~onito~tGo:~~~~ _Rem~

i -----
----- ----- - - - - - - - - - - - - - -------
i______
----------~
------~v~-----------------lj_________ ------- ------ ___ j
~Rfuy
--+--- _ _ _ _ _ _ _ _ _ _
I
L--------------------------------------- I
l________ Monito_!_Po.,.er__<;:_able____
1
:'-- -.--- ------
- - + - - --- --- --------
Monitor Swi.tch. --- -- ----------- --i-----------1

-------- --------------------.
L__ __________
_j>C?._w~ SUJ>P~--------1
~----~-----_
--- ---_-~~-~-----~--~-- 1
l___________________________________________________
- --------------- -------- ---------
---r------- __________
=r----- -~--~
L _____l__________ _______
Common Trouble for Comp-uter Units

1. Double check the power connections.
2. Voltage Regulator and power supply could cause power failure in the
computer unit.
3. Check the power cords and cable connectors in your computer unit.
4. Unseated card. Loose cards could cause it to malfunction.
S. Do you have ink or toners in your printer? Check the ink
toners/ cartridges in your printers.
6. Check the boot sequence configuration in the advance BIOS (Basic
Input/Output Unit) setup .
./
_j
Diagnosing Network
Conne4~tion
These are the things to look for if a PC will not connect to the internet or
network.
e
o
>9
First check the cable connecting to the network card into the network
hub.
Check the back of the computer to see if the network card light is on
Check the network cable
Check the network HUB
OPERATION SHEET 1.1
Diagnostic Plan
Equi:pment, Tool, Materials,:
Eq_ll.dp:tne:nt
Computer unit
Tools
Multi-tester
Philip Screw driver
Materiuds
Bond paper
Ruler
Pencil/ Eraser
Diag1mos~
a Computer Power Supply
Create a diagnostic plan for troubleshooting a power supply with the use
of the following tools, materials and equipment.
IYou~ill _!!~a!?_se~sed usi_l_l_g__tt~ollo~i!lg criteria

~luat~:n:__ --~T~it!!-\
1 . Sequence of steps in diagnosing is followed.

~---2.--0bse~a~~~ of s~fety-p;~~-auti~~s.
r---:a~~ng
20cvo
+-----20%
1
----j
1
-----
~ ----------------------------------------------+---------------~ 3. Appropriate tools are used in diagnosing.

\
30%
--~~ ~~:;i-ng a diagnostic plan fo~rou~esh:::~~-----;~% -----
--- - ------- -- ----------------------------------------t------------------100%

J
r
1
L______ .----------------------------------------------------------------------
INFORMATION SHEET 1.2

Tools for 'Testing Computer System
Tools andt equipment play a vital role in troubleshooting; it helps the user to
dctcrrnin'c tht errors found in your computer hard~lare a_nd network
Tools used to test: hardwarce problems:

l. Screw drivers--is used t::> install and remove screws in your computer unit.
-==---========'i!
I IIIII
:2. Pliers and t\>\'eezers is used for picking small parts in your computer
unit.
==~-==,=----
:\. Soldering iron- is prim<trily used for connecting terminals in your power
supply and circuit board v.rith the use of a soldering lead.
I Dale:
!
V.ersiCln~. .
4. Anti static Vilris1 strap, m:a! and spray- are used to eliminaie clectrostat1c
discharge in your work are<:t.
-=--=====--1
~~j
::>.Lens dcaner-1:-:> used fer cleaning optical media, such as DVD-ROMS and
CD--vvritcrs.
N etwodr;: Troubleshooting Tools

I. LAN Teskr - is a device used
; '1 )_(,~~~
\/t'lSlOlH-,
\J<:> 1: E<!E!IJ.l~la! ~J!~!i~~~;l :J !.'r.~Jl<~ ;J~}i{~~i!~~>st~~fj:;!~~d~ Jft'"
~o1!lp t!1 ~;-r ';~~;t ,: n ~~
, Modt!le__5_ D_iHg~J_o_sir_l_h f!Hcil::ou l2lt'~]H~_~ti12_g_ of~?.~P~'!~! sy_s,t~m~_ _
_I 'age
2. Crimping tool- is a device used to crimp the RJ45 connector to the UTP
cable.
Self Check 1.1

Place your answers on your :notebook:
l. Enumerate the six tools used for troubleshooting.
a.
b.
c.
d.
e.
f.
2. Enumerate the two network troubleshooting tools.

a.
b.
Program course
Unit of Competency
Module
1,0#2
A~~sessment
: Computer Hardware Servicing NCII

: Diagnose and Troubleshoot Computer
System
: Diagnosing and Troubleshoot of Computer
System
: Diagnose Computer and Other Defects

Faults of Computer Systems
Criteria:
18. Standard procedures for fault and problems-diagnosing are done

according to requirements.
19. Emergency procedures are put under control accordance with the
established procedures.
20. Accidental events or conditions are responded according to the
established standard operating procedures.
21. Appropriate personal protective equipment is used.
Resources:
~:~~Dle_'lt/F:Ilcliiti<!~l~.I~:~;:~t~~_!tr;,_,..ent_s ~:::~::r: ::~rials
Desktop computers
Glasses
Mask
Gloves
, Anti-static wrist strap
l USB_t]a~b: _Q_Ij_~~--- ____
Diagnostic software
Assorted pliers
Assorted screw drivers
Soldering gun
Allen key
I
j
!
1
Adaptors
Computer storage
media
-------------------------'------------------
References:
1. McLaughlin,Robert, Sasser,Susan, Ralston,Mary.Fix Your Own
PC.Philippine Graphic Arts, Inc Tandang Sora St.Caloocan City

2. Meralco Faoundation. M!.9rocornputer Servicing Plus. Pasig City,
Philippines.
3. Legaspi,Carlos, Caifta, Mark Anthony. Operate A Personal Computer.
Dasmariiias Compu.ter Learning Center.Dasmarifias,Cavite, Philippines
4. Bigelow,Stephen J. PC Technician's Troubleshooting ,McGaw Hill
5. \VWW.lHW:2_wit_hJ2~S.COJ!}
6. htillflf'n.wikipe,dia._or_g
7. WWW.!~(rhSO!!Q.Org
8. WWV{.hOw~_tuffWQ[}f.C0.)1l
9. wwi~J._,_mic:rQsofL9omLJ.e<~hn~tLn~_twQLk
INFORMATJION SHEET 2.1

Personal Protective Equipment
Personal Prote<:\tive Equipment includes:
1.
2.
3.
4.
Safety Precautions
Preventive Maintenance
Protective Devices
Accident Reports
Safety precautions
Proper preparation is the key to a successful built. Before you begin, make sure
that you have the tool you will need, and secure a clear well-lit workplace.
Gather all the components you'll be using and unpack them at the same time.
Find a dry, well-ventilated place to do your work, you should choose an area
without carpets, because it tends to create static electricity. Always keep in
mind that personal protection is one of the traits of a good technician.
PrevenUve Maintenance
Maintenance is keeping something in working order. It includes repair,
testing, adjusting, and replacing parts of a computer or a peripheral.
TyJ~es
of Preventive Maintenance
Active
<It
Passive
Active- this is carried out before problems develop in a computer unit.

Passive- this is carried after problems have developed in the computer unit.
Personal Protective Devices

1. Anti-Static Devices
2. Power Surge Protector Devices
Anti-Static devices
These are the devices used to protect computer units from electro static
discharge.
[_Q~~-:-----~==[L02.Diaif!Osecompute[_faults and other defects of computer systems
:=I_,
=:J
___
Page
L'!_ersw~s_______ l_ Modu~,li_: Diagnos\!!_g~rl'T'roubleshooting of COE!Q,Ute~_system~-------J __ .__l_l_=j
4!1
Anti-static Wrist Strap
.,
A.nti-static Mat
Anti-static Bag
Pow1a:r Surge Protector Devices

An appliance designed to protect electrical devices from voltage spikes. A surge
protector attempts to regulate the voltage supplied to an electric device by
either blocking or by shorting to ground voltages above a safe threshold.
"'
Automatic Voltage Regulators (AVR)
Uninterruptible Power Supply (UPS)
Acr:,~ident
reports
Forms used to give specific details with regards to the accidents happed in the
laboratory during experiments.
Accident reports contain the following details:
Name of the person injured
11
Date and time of the accident
~~
Type of injury
First aid given
11
Action taken to prevent further accidents
Accident report sample form

Fo;-~N-;;~--------------------------------__:_
___lDat~~------1
L________l
Accident Report Form
I Rm.
No:
----- ----'----------------------------------------- -----------------------~-----------1

Name:
Yr I Sec:
F------------------------------ --T-------------------------------~---~-------------1
~-'l)Te_<Jfl!'E_~_ __caus<o_."[Irili!~----~"'edy _______

I
1
I
I
L___________________________- - L _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
j ______________:
Tech:n:i.ques for Diagnosing Computer System

Tecbmdques for diagnosing computer system
1. Computer Diagnosis
2. Rules In Diagnosing Computer System
'3. Factors Causing Computer Failures and Defects
4. Problem Isolation
5. Component Isolation
Computer Diagnosis
Sometimes when the problem with a system is not totally apparent and the problem may be
intermitte:nt, using a basic common diagnostic procedure may help determine what is wrong.
This procedure has a number of steps that, if followed each time, can be of help.
Rules in Diagnosing Computer System

1. Know the facts
o Educate oneself on all aspects and operation of computer parts.
o Continuous learning on computer technology.
2. Use your common sen$e
3. Focu.s Oli.1. Field Replac~able Units
Identify the different types of FRU that can be used for
replacement or subassembly.
4. Proper assembly and dlisasse11n.bly
Factors Causing Computer Failures and Defects

l. Peopleware
:2. Fi:rmware
3. Softwar~e
4. Hardware
5. Statlic(ESD)
6. Electricity
Peopleware
Untrained personnel would probably damage programs in PC.
Firmware
Program.s or software burnt in chips may be corrupted.
Software
Corrupted operating systems would cause the system to fail.
Hardware
Defective hardware components would lead to computer malfunction.
Hardware conflicts and viruses can hinder your computers performance.
ESD (Electro Static Discharge)
Electro static discharge can easily damage sensitive components in your
computer.
Electricity
s
Incoming supply from AC outlet must be regulated, power surges can
damage computer units.
Problem Isolation
Problem isolation is a detective work in which you need to determine
what is out of the ordinary by making detailed observation of what is not
workhg normally and record any information as you proceed. The information
you will be able to gather will help diagnose your computer. You need to
observe wisely. Look for any abnormalities in the unit, any change in smell or
foreign smell, listen to all the sounds, and error codes.
Component Isolation
This section will aid in determining components in your system which

are failing. First, most systems have :3 major components; monitor, system
U:o:'lit, and printers. Some have multiple external devices. To troubleshoot, you
need to isolate major components which are failing to operate.
!i'igune 1, Computer system eonnections
'A"
8
bLillt into
monitor
[ "'
~.fr:l
Digital
camera
OPERATION SHEET 2.1

Faulty Connection of Computer Peripherals
Equipment, Tools, and Materials:
System unit.,
Monitor,
Keyboard
Mouse
Printer
Power plugs
AVR
Co:m.mon Connection Errors
Given with the different equipments, diagnose and identify common connection
errors messages and symptoms in computer system.
_Y <?~-will b~__?-_~~~_!?-~ed~sin_g_Qlle following criteria

Evaluation:
CRITE!iiA
- 1. Sequenc-eOr-steps incti~ignosing is followed.
ff----------------------------
~-~~-~~-~~~an~: of ~afety pr~~~~t~o~~-----
l_
=4
Rating
40
_ j __________'
3. Standard procedures in diagnosing are
._. _p_~[PF..!P-~C-! ~-- _______________________________________________
j ________20% -_:_____;
--i- _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
[
40
100%
--------------~--------------------------L ___________________________ _
Program course
Unit of Competency
Moduk
L0.3 Title

: Dia1nose and Troubleshoot Computer System
: DiagJnosing and Troubleshoot of Computer System
: Replace and provide remedies for defective
computer parts
1. Necessary corrections and improvements or adjustments are executed
with the approval of the client and the teacher in-charge.
2. Discarding or replacement of defective components/pats abiding with
environmental laws and regulations is carried out.
3. Accidental events or conditions are responded to according to the
4. OHS standards are considered in the choice of the equipment.
Resoulfces:
~---------------- --------11~--------------rs
~q-~-i~~-~-nt_l_!"~c~li~~~-~t-J~~-~~-~!~-~~~~~-~-+~u~~lie_!;__~_Materi!l~-
Server
I Desktop computers
Glasses
I Mask
Gloves
! Anti-static wrist strap
11
U~!B_f..!t_Sh _si!i~~--------
Multi-tester
Diagnostic software
Assorted pliers
Assorted screw drivers
Soldering gun
Allen key
Connectors, RJ45
Adaptors
Computer storage
media
_______________________L__________________
Reference:
1. McLilughlin,Robert, Sasser,Susan, Ralston,Maty.Fix Your Own
2.
3.
4.
5.
6.
pC.PhiHppine Graphic Arts, Inc Tandang Sora St.Caloocan City

Meralco Faoundation. Microcomputer Servicing Plus. Pasig City,
Philippines.
Legaspi,Carlos, Caifia, Mark Anthony. Operate A Personal Computer.
Dasmarifias Computer Learning Center.Dasmarifias,Cavite, Philippines
Bigelow,Stephen J. PC Technician's Troubleshooting ,McGaw Hill
WV{W._helpwithpCS.Q.9fi!
l_lttp:L/en.wikipedia.or.g
vvwwJ.echsoup.org
7.
8. www.howstuffworks.~Qill
9. wv.;r"'!v. microsoft. com I te9hnet.Lr1et_worl\
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---~--==[ Lb3.Rep~ce and p~ovide ren).edies for defective computer parts
,_.2_~:rs10ns ______
=r: Module 5. Diagnosin_g_ ru!ld Trou~~~hooting of computer systems:____

Proper Replacement of Components or Parts
Computer Parts Replacement

Replacing computer parts and peripherals you need to consider the following
factors:
1. Compatibility of the component or part
2. Consider the component specification
~1. Components form factor
Clllmpatibility of the Compon.ent
When replacing computer parts you should check if it is compatible with your
unit. Double check on your computer manual if the component you are
replacing is compatible or not with the unit because this may lead to system
crash.
Component Specification
This focuses on the specification of the component. Check if the voltage rating,
current rating, memory size and frequency matches your computer unit.
Form factor
The components' manufacturer should be considered. Check if the unit you are
trying to repair or upgrade is generic or branded units. Branded units have
their own set of components compatible only to their units, while genetic types
can be used only to generic type of units.
List of Compo:uents Commonly Replaced in a Computer System
Memory- is technically any form of electronic storage; it is used most often to
identify fast, temporary forms of storage. It is commonly called RAM (Random
Access Memory).
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Video Cards- is also referred to as a graphics accelerator, is an item of

personal comrmter hardware whose function is to generate and output images
to a display.
Network Interface Card - is also known as LAN card. A PC interface to

network cabling. It is a piece of computer hardware designed to allow
computers to communicate over a computer network
Hard disk drive- is a fixed computer storage medium
J\11otherboa:rd - is also knmvn as the rnainboard. lt contains circuits that

rwrforrn
V<.trioUS ftlf1Ctl0l1S.
also known as CPU or lhe Central Processing unit
G<ten eral Safety Tips and Remilndex-s

~
Observe good housekeeping in the area of the machines during <.tnd ::1i"1fr
m.aintcnancc.
Place removed covers and other parts in a safe place, away from all
personnel., \vhile you are servicing the machine.
D:ress for the ,Job
<~~
Keep your tool case aw:.:~.y from walk areas so that other peopk will no!
trip over it.
Do not wear loose clothing th::tt. can be trapped in the moving parts of n
machine. Ensure that your sleeves are fastened or rolled up above your
elbows. ff your hair is long, use hair net or hatr cap.
lnscrt trte ends of vour necktie or scarf inside clothing or fasten it 'Nil h a
n.onconcluctive clip, approximately 3 inches from lhe end.
Do not wear jewelry, chain:-:>, metal-frame eyeglnssc-s, or metal
for your clothing.
I< Jl- Rcpl<~tc'-:J!:-:Jr>~<~;-l_:lc~~nc,J~e_'~lor
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rastener~~
After service, reinstall all safety shields, guards, labels, and ground
wires. Replace any safdy device that is worn out or defective.
Finally, reinsta.H all covers correctly before returning the unit to the
cu.stomers.
Electrh~al
safety
Electric current from power, telephone, and communication cables can be
hazardous. To avoid personal injury or equipment damage, disconnect the
attached power cords, telecommunications systems, networks and modems
before you open the server ;workstation covers, unless instructed otherwise in
the installation and configuration procedure.
Precautions
e Disconnect all power before:
- Performing a mechanical inspection
Working near power supplies
Removing or installing main units
Before starting work on the machine, unplug the power cord.
Never assume that power has been disconnected from a circuit. First,
check that it has been powered-off.
Always look carefully for possible hazards in your work
- Moist floors
Non-grounded power extension cables
- Power surges.
a>
If an electrical accident occurs:
- Use caution
Switch off power
- Send another person to get medical aid
Safety Inspection Guide
1. These steps wiU help you to identify potentially unsafe conditions on
these products:
Check exterior covers for damage (loose, broken, or sharp edges)
Power-off computer. Disconnect the power cord.
111
The power cord should be the appropriate type.
Insulation on the power cord must not be frayed or worn out.
Remove the cover.
Check for any obvious alteration. Use good judgment as to the
safety of any alterations.
Check for worn out, frayed or pinched cables.
m
Check that the power-supply cover fasteners (screws or rivets) have
not been removed or tampered with.
111
1111
1111
Self Check 3.1

Place your answer on your notebook
1 .Give the functions of each component.

1. Memory
2. Video card
3. NJC
4. Motherboard
5. HDD
2. Factors to consider when replacing a component.

1.
2.
3.
INFORMATION SHEET .3.2

Adjustments, Modifications and Upgrading
Upglr~ading
Yo1\llr Computer C<)mponents
To upgrade means to change some parts with faster and better

mes. These parts may ew.n cost less and more powerful.
performin~?.
Co!lnmonly Upgraded Computer Pa:rts:

Monitors- rep.lacecl old
Opu~~al
CI~T
monitors to new LCD monitors.
drives- old cd rem drives are commonly rcph=tcecl with
and DVD writers.
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----
DVD-1;~01\1
Hard Drives- small capacity hard drives are replaced with faster and high
capacity hard drives.
Keyboards .and mouse- keyboards and mouse are commonly replaced with
optical mouse and wireless keyboards.
RAM (Random Access Memory)- upgrading the computer's memory or RAM

speeds up the performance of the computer
Video cards upgrade computer's graphics card to improve the cnmp"lJters

performance in terms of graphics and games.
-========:....--=====---!
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P:rocessors- replacing tb.e possessors increases the data processing speed.
Modem- installing a modem enables your computer to connect to the

in lernet.
=====--
---====::=:::-..:.====-------.J
. .. l ~~~.' __ - - \ l'J-\101):-..
H.ow to 8peed up the Computer

I. Dcfragmenter utility: Automatically analyzes the emp1y disk
h:m1 disk and defrag aJl scatlered files.
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Shutdown Unnecessary programs: Close all unw::u1ted programs at the
\Vmdows st<1rtup and this will automatically increase the windows loading tirnc
;1nd speed of the cornputer will also be increased.
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1-- -- -!
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:~.Increased memory: increa~.ing the memory in the system will result to

c:<ccp1 ionaJ speed of vour compuk~.
'I Disk Clennup: You cnn delete unwanted programs and files [rom your
computer and this will be helpful in increasing the speed.
Disk Cle~nup is calculating how much space yot,t will be

able to free on (C:). This may take a few minutes to
compleb9.
Calculating ...
[Cancel
Scanning: Office Setup Files
,-; Empty Recycle Bin: Delete all the files and folders from the r-ecycle bin and
vnu will get the space of C drive for reusability.
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; Modul '1,Dtagn<>Sitlg an<i_Trot~l~ie~l1_9_(!_1Ir:!&.of_s:_()!~P~~e_~ ~y:;tc_t:_tl_:; _ __
Me:n::aory Upgrade
To make your computer f~1.ster you can upgrade its memory, here arc lhe
ill upg1nding your computcn> mcnwrv
step~.;
2. In Fig; 1.2 lhc notches we have marked as A

:\rc used for the t~jector clip on the DlMM slot.
The notche:::. we have marked as Bare us~d to

..tlign the memory module with the DlMM slot key
C a; show11 in Fig 1.3.
.ln 11ig l.a ym.1 can see the ejector dips (D), using
vour finger, push these into the down position as
:,;! HhVJl in Fig 1.3 this allows the memory to be
:r
':~;crt cd.
:l Now you are ready to install the module,

t'nsuring the noL1.:hes J]ne up with the keys
gently but firmly push the memory into the slot

untfl it is seated fully(see Fig 1.4), the ejector
dips should rise to the vertical position as c-t'"'"'L'L~=f=i~n;,=1=.-+=====================:=:::::::::::::::::::,::::::!J
111 Fi.g 1. 5.
~. f\JmN your rnernory is installed. Be sure you
h!Vcn' L loosened any cables while vvorking and
also ::nsure that the memory module is fully
st atcd and the tjector clips are in the vertical
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Video card Upgrade

Installing the video card
Next take the video card (hold it by th.e edges) and llne it up with the slot
paying careful attention to the alignment notch, when it is aligned correctly
press gently but firmly until the card is seated fully and evenly into the slot
(see fig 1. 3).
fig 1.4
vVhen you are happy that the card is firmly in place, insert the fixing screw
fig 1.4 and check to make sure you haven't loosened anything during
in st;;tllatio n.
kcplacc tbe case cover and reconnect the mains power.
When you reboot your machine Windows (or other OS) should find the card
automatically, it may then Ltsk you to insert the disk/CO that came with your
viclt:o ..'<:mJ, inscri the CD and follow the on-screen instructions to instaLl the
video cord driver.
Hard Drive Upgrade

The first thing to do (after removing the case covers) is to locate the drive bay
\vherc the hard drive will go [see fig 1.3 below).
>;~5.c~. m~ In our example in fig 1.3 above we have
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drive already in the bay so you can see more

clearly where it should be situated.
fig 1.3
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The rwxt skp is to atiach the !DE :md power cables.

In fig 1.4 below you can see :l standord IDE Cable, note there are 3 connections
(nolin: the difference in distance between the connectors), connt~ction A plugs
in Lo the motherboard and then the slave and master connections are used for
[DE devices such as hard dr:ves, ir you arc only installing one drive or the new
drive is to be the master ihen use the master connector, if the drive is to be the
slave then use the slave connector.
The IDE cable will be rn.arkcd down one ~ide

vvith a red or black strip, this denotes Pin 1 ,
match this with the Pin I indicator on the
back of the hard drive.
The f.owcr cable you will find in your case attached to your power supply, vou
can sfc nn exarnple below in fig 1.5
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OPERATION SHEET .3.1

Hardware Upgrade
Tool, Materials, arul! Equipment
Tools
Philip Screw Deriver
,\nt i--static wris1 strap
;\ nti stati'.:"' mat
Equip.:me:nt
Ne\work Card
Network Card Upgrade

Given 1 he tools and materials, upgrade your computer by installing a
n.elwork card.
1
Yo_lL~vil! l1_'.:~assc:sscd
usingthe
f<)LloVi:IJ1_g_crit~!'i?
; Evaluation:
CRITl~RIA
Ratilng
l. Observance of sa.fety precautions

-
~.
---------
---- - --- ------------------
Appropriate loo'!s are used in upgrading

- -
- ----
----- ----
---
--
---
------
--
:3. Necessary .improvement and adjustment are done

in t
(::1~~ s
_up
up_g_l'~di ng.
-~---
_ _ ___________ _
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_rvl~c!u le ~i:...!2i.~gl(),.:'>_i!_l_g_it!lc! 1'1 ~11 h]P~!HJ~!_lr1_g_ ol~<?OE_np_l~t_er_:o_;y~c~rlls _
Pn-.granl cou rsc

Uuit of Competency
~vtodulc
L0.4 Tittle

: Diagnose <3nd Troubleshoot Computer Sys1te!m
Diagnosing and Troubleshooting of Computer
System
: Test-ntn the computer system
A.ssess:rnent Criteria:
1. T\st run of the compu:cr ~;ystem is executed for ensuring safe operation.
Accickntcd events or ccmditions are responded to establishe s1andards
and proe>:'dures.
:;, /\n accomplishment rc:::>ort is submitted to teachers concerned in
compliance with the subject requirements.
Resources:
- ----- -- --- -- --- -.------------- --Tools & Iltltstruments
Eq~ipme~t.i i~~iHtC I
es
t - --------- -:------------ -- -- ---- '-- -----Server
' Multl-tester
i
Computer
' Diag:nost ic software
Appropriak software
periph<~ral:s
Desktop computers
Assorted pliers
Assorted scTt'W drivers
Glasse">
Mask
Soldering gun
Gloves
Antistatlc vvnst
slrap
USB Flash drive
--
--~
Supplies & Materials

--
-----
Connectors, RJ45
Adaptors
B1.1s wires and cables
Appropriate soflwa.re
Computer storage
media
Cable tic
Reference:
McLnughlin,I~obert, Sasser,Susan, Ralston, Mary.FiU_Q!!J.:..J)V1~1
J2<;,;;:.Philippine Graphic Arts, Inc Tandang Sora St.Caloocan City
?. Meralco FaoundBtion. Mi<;:rQ(~i?IDl?l!!~Ll?~r:'.~Lc!n.KPlt!_~. Pasig City,
Philippines.
::\. Legaspi,Carlos, Caifta, Mark Anthony. QQ~I~e f1 Pes..S?.DJ~LG9!!!J.EA!.!;"J.
Dasrnarinas Computer Learning Center.Dasmarinas,Cavite,
Philippines
4. Rigelm.v,Stephen .J. PC Technician's Troubleshooting ,McCinw Hill
1.
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tf. hqp //t)l:\vi!<_ip~:c:li<.t Qrg
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Testing Computer System
Three Major Components of Computer System:
0
Hardware
"' Soft\\'are
~
Firmware
Test You.:r Ha.rdware
Checking your computer hardware and its peripherals
1. Computer Monitor and its peripherals

111
"'
Monitor and interface cables

Video card
Monitor pow~r cable
r=
~-------,---:-----~-----------------
..
-------------r----1
Date_:________ j__L04:I_~_stQt~~ompu~~~-~~------------------------=1age
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Versions ______ _j_ Modul<::__~ _!)iagnosing nnd Troublt>sbooting <?.f cq_I_!!puter syste!!J-_s___________
3"!._______ _
~),.
I<eyboard and M.ousc

l
KcyboctJ'd co1 mector
:t
Mnu sc Con necto1
:1. K/0 port and devices
: ...:unncction between n e l / () port and the peripheral device

/\. fau It_v <'8 ble between the I 1U port and the peripheral device
A f'au lt) peripheral device
Incorrect settings in the System Setup program
Incorrect settings in the s:ystem's configuration files
..
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4. Power supply
41
Power cord
~~~~
Fuse
----------=====i!
------------..
Power plu.g
~------..------ ~-- ---
Testing You.t Software

Cb.cck the different softwC~re installed in the computer.
1 Operating system
~
f,~un live updates for your operating systerm; to get the latest
Q>
patches and proteclion for your OS.

~~un registry scanners to check the OS registry configuration
2. Application Software
* Check for live updates
MiCI'CISOit
Office Live Basics

F,
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f.:.'
C:a~:v
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R~;~\'~''!1, ~~
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3. Anti-virus software
"' Run anti-virus program
Check for virus signature updates
Check for spywa:re updates
'Y/a'!come to UveUpda!e Et!~res&
~, symantec~
: Livel.Jpdate Status
'"~-")'
llnit.alizing..
!Connecting to liveupdate.s)manttdiveupdate.com.
''
I
'
lpownloadlng catalog file [1 oi1J.iprod~;Jct up-todate.
;1':.,11 of the Symantec products in~t~i1ed on your coml)uter a.-e. cunentl.v
lPtodate. Ren1ember to ch>.d lpr ne~~ updates frequently
I
LveU pdate session is comple\e.
i
I
LiveUpdate wtll search lor

components
update~ to your Installed products and
Cltck Close to qurt LtveU pdat~
Test Youli Ji'i:rmware

Finllwarc- a combination of tw.rdwme and software integn:rted on a chip.
1-Icrw c!o you test your firmvvarc'?
Exomple: Check for t.he correct configuration on your firmware, you can
<\ccomplish tl1is b:y configuring the 8108 in the computer
: 8 ~!Jlple 4\c_c:f?..p.p_U~hll!~!lt.).'~.~l-_.... rt Form
- ---. ------------
Ta~~- t~1_lw au::c,!_nQ_lisLed
1-
Hard\vare
------- - -
comporu;nt-test-T~g-- -
i- -w~)rking- -
~ -r:~erly
St t
a tl:.~~Jt
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. .- --- t-- -- -- ------ --- -
Working
-f- ___ _E!~QI?_e~~l_y __
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----
-- L_
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~ J)~lf:
! Ve~.i::Hl~ -
Status
--T
---------------
Not working
__prc)per}y
OPERATION SHEET 4.1

Testing a Computer Unit
Equipmell!lt, 1.'ools, and. Materials:
Tools
Multi-tester
Screw driver
Equ.il:p1ment
Computer unit
MoniLtor
Keyboard and mouse
Power cables
Maf.cerials
Bond paper
Ruler and Pencil
HardwarE~
Testing and Documentation.
Test the following computer peripherals and equipment with the use of the
tools provider. Document your testing with the use of an accomplishment form.
~---Har~~:::~~::~~ teS~g -LWorkin:-=:~:t w~rk~ng------------------~------i-~erl:Y_
___ proR_er}y___
Computer monitor
-------------------------+-----
Power supply
r-------
, Keyboard
h---------------------------
Mouse
l_____ - -------~---------------------"------j___________ _
1
y_gu will__ be ~~~~:~?-~~.9

I11.Evaluation:
r----------
following criteria ____ _______________

1
CRITE~IA
Rat!!!g_
usi~1.e
. --------------- ---- ---
-2-~~se~a~~~e;fsareTy-p~~:a~ tions.-----.----+- 2~%

!
3.
A~pr~pri~~e tools are~-~ed in testing.
------~--------3 0 :
4. Creating a accomplishment report.
3 0 /(0
100%
=-
____ _
INF'~ORMATION
SHEET 4.2
Em.une:rating unpredicted events
Error Beep codes

When a PC is first switched on or reset it performs a special diagnostic test
called a POST (Power-On Self Test), to check all of the components in the PC
the POST program sends out a signal to each device initializing each device's
built-in self test procedure.
The POST test is a two stage process:

1. First it will check all of the basic components including among other things
the system clock, the processor, RAM, the keyboard controller and the Video
2. After the video has been tested the BIOS
will
then indicate any errors encountered by
displaying either a numeric code or a text
message on the screen.
When a device fails the first part of the POST,

the
BIOS will send a series of beeps from the PC's
speaker (internal) to inform the PC user that there is a problem, these beeps
are coded allowing the user to diagnose the troublesome component.
When the POST has been completed successfully the PC will make a short
beep to let the user know everything is as it should be.
Three major brands of BIOS chip

1. AWARD BIOS
2. Phoenix BIOS
3. AMI BIOS
Each type of BIOS chip has it own error code
AMI. BIOS ERROR BEEP CODES

[ Inclicator
r 1 Beep
, 2 Eleeps
3 Beeps
E~ror.mes~~g(-~- - -
- -------
Memory refresh
failure
Memory parity error
Memory readjwrite
error
--------------]
Solutions - - - - - - Check memory

Check memory
Check memory
4 Beeps
SBeeps
Motherboard timer
tnot functioning
Processor error
[___ Beep_s__________ Gate
t-e~~~ns~--=
Replace
motherboard
Replace processor
A20/k~board ~lace
==r ~~~1t~:~~~~~.~~~;:{ib~~ng~mput~~ystem_~=====~ EF --]
~----
----------------------
---------------~-------------~
I motherboard
controller failure
7 Beeps
8 Beeps
. 9 Beeps
I
10 Beeps
~~:e~_:_______
Processor exception
interrupt
Replace processor
Display memory
read I write failure
Replace video card
ROM checksum
error
Replace BIOS
chip/Motherboard
CMOS shutdown
read I write error
Replace BIOS
chip I Motherboard
Bad
c~c~e -=~mory
Replace cache
memo_..!Y_________ _
Phoenix BIOS ERROR BEEP CODES

Phoenix BIOS beep codes are a series of beeps separated by a pause, for
example:
beep --- beep beep --- beep --- beep beep would be 1-2-1-2
lf~~~\o~ -==:f~%~::;ge--=-_ -t~~c~~~::he
=--==l
memory
Check BIOS ROM
1 2-2-3
BIOS ROM
Checksum
"l -3-1-1
DRAM test rate
Check DRAM
1--3-1-3
Keyboard controller
test
RAM failure
Check keyboard
controller
Check memory
RAM failure data

bits of low memory
Check memory
1-3-4-1
1-3-4-3
bus
1-4-1--1
Check memory
Check ROM
r;:----=r-- - . Date_:_ _ _ _ _
LVerBions_____
---------------=m----j
~Q:l.Test~mput~<;yste_!!l______________
Module 5.
Diagnosin_gc!:'.~~:!jou~~~hooti~_g ofcomp'!!~ syst:._ems______
P~---
~------
----------------------
-~------------
2- 2-3-l
1
1
1Test for unexpected

linter.rupt
L ___ -- ---------------- ---------------------- ------------A'WARD BIOS ERROR BEEP CODES
~}}icti_~~~!.-=~-=-==-~~~r~i:_ m!?ssage-~-'SOiUtions -~===~

One long beep and
two short beeps
Video error
Replace video card
Two short beeps
Non-fatal error
Reset RAM, Check
other components.
-------------------------- _______j__________________________ -----------
OPERATION SHEET 4.2
Error codes
Equipment, Tools, and Materials:
Tools
Screw drivers
Anti-static wrist strap
Equipment
Computer unit
Mem~uy
Error Codes
Given the tools and equipment, identify the memory error code by removing
the module in the computer unit
You will
be assessed usigg----------the following-----------------criteria
'---------- - - - ---- -----------------------------------------
~ Eval~:ti:n: _ _ _ CRIT~RIA _
I
1.
Obs,~?rvance
+-Rating
of safety precautions.
~--2. Appr-opriate tools are used in testing.
r-----3ocv;-----
e_-;:_!dent~cying t~e-e~or c;de __
.
L
~- -~--4~% -=~=
I
___
-------- -----------------
30%
100%
I ---------------
Self Check 4.1

Place your &U'ltswers on your notebook:
Answer the following questions
1 . What does the acronym POST stand for?
2. Three types of BIOS chip? Enumerate the three common brands of Bios
Chip?
3. Identify the following error codes:
Ill>
It
1-2-2-3
1-3-4-1
2-1-2--3
1-1-4-1
1-3-1-1
Answer Key 1.1

l. Tools for trouble shooting.
Screw drivers
Pliers and tweezers
"' Soldering iron
oil
Anti-static 'iNrist strap
Lens cleaner
Thermal paste
~
2. Tools for network troubleshooting:
LAN tester
Crimping tool
Answer key 3.1

1. Enumerate the commonly upgraded computer parts
s
o
9
Monitor
Optical drives
Hard drive
Keyboard and Mouse
2. Enumerate the 6 steps to speed up your computer.
Defragmenter utilitY'":\: ;~\ ,,,,, . ;;

Shutdown Unnieess~:pi!o'graro:s'':''
Increase Memory
Disk Cleanup
Empty Recycle Bin
Answe:r key 4.1

1. POST- Power On Self Tesl
2. BIOS brands
a. AMI
b. AWARD
c. Phoenix
3. Identif)' the error code:

m
1-2-2-3= BIOS ROM checksum
1-3-4-l==RAM Failure
., 2-12-3=ROM copyright notice
s
1-1-4-1 =Cache enor
e
1-3-1-l=DRAM fresh rate
--------------G------
r[-;---'---------------~~re
' Vers1ons
~
--
----------------~---------~-------------E----------
Module 5. Diagno:;)ing and Troubleshooting o.t_ computer systems
---------~------~--- -~-----~----~------------w--"----~----------
~~
----~---J
4t>
J
---------
ACKNOWLEDGEMENT
Copyright Depa:rttnent of Education 2008
F'irst Published JUNE 2008
1\1odules Finalization Development Workshop conducted at the Finalization
Workshop conducted at the Development Academy of the Philippines, Tagaytay
City on May 6-10, 2008.
Te<~:h:nollogy
Teachers:
M:r. Jemuel Jay E. Ybanez
Don Alejandro Races Sr. Science Technology High School
Mr. Joselito H. Zapanta

Ms. Evelyn U. Escario
Ms. Chedyn F. de Luna
Don Alejandro Races Sr. Science Technology High School

Assemblywoman Felicita G. Bernardino Memorial Trade School
Contextual Te:a.cher:
Mrs. Ma. Josefina Bueno-Luna
E. Rodriquez Vocational High School
FaciW:ator:
Mr. Abel Elpidez
'fESDA CENTRAL
OFFI<~E
Taguig, City
Encoder:
Mrs. Ma.dtes L. Telewik
Mrs. M:ll.lagros P. A.guiha.p
DepEd
Mr. Nelson L. Clerigo
This work was produced with funding proviclcu by the Department of
Education.
Repu;blic of the Philippines

Dep4lrtment of Education
PUBLIC TECHNICAL-VOCATIONAL
HIGH SCHOOLS
1.\...
&I
DerrJED
!JH'Illn!Hd. Or rlHU \II<>'
Competency-Based
Learning Material
Third Year
Module #6
Configuring of computer System and

Networks
r-------- - -
Unit of Competency:
Configure Computer Systems and Networks

Qualification
Computer Hardware Servicing II
'TABLE OF CONTENTS
Page
How to Use this Module ............................................................................. i
Introduction ............................................................................................. ii
Technical Terms ....................................................................................... iii
Learning Outcome 1 .................................................................................. 1
Information Sheet 1.1 .............................................................................. 2
Activity Sheet 1.1 ..................................................................................... 3
Information Sheet 1.2 ............................................................................. 4
Self Check 1.2 ....................................................................................... 13
Information Sheet 1.3 ........................................................................... 14
Self Check 1.3 ....................................................................................... 18
Activity Sheet 1.3 .................................................................................. 19
Learning Outcome 2 ............................................................................... 20
Information Sheet 2. 1 ............................................................................ 21
Self Check 2. 1 ........................................................................................ 24
Operation Sheet 2.2 .............................................................................. 30
Information Sheet 2. 3 ............................................................................ 31
Operation Sheet 2.3 .............................................................................. 38
Activity Sheet 2.4 .................................................................................. 40
Learning Outcome 3 .............................................................................. 41
Information Sheet 3. 1 ........................................................................... 4 2
Operation Sheet 3.1 .............................................................................. 48
Answer Key ........................................................................................... 49
Acknowledgement
HOW 1'0 USE THE MODULE

Welcome to the Module ffConfiguring Computer System and
Networks". This module contains training materials and activities for you to
complete.
The unit of competency "Configure Computer System and
Networks'' contains knowledge, skills and attitudes required for a Computer
Hardware Servicing NC II course.

You are required to go through a series of learning activities in order
to complete each of the lerurning outcomes of the module. In each learning
outcome there are Information Sheets, Operation Sheets, Job Sheet and
Activity Sheets. Follow these activities on your own and answer the SelfCheck at the end of each learning activity.
If you have questions, don't hesitate to ask your teacher for
assistance.
Recognition of Prior Learning (RPL)

You may already have some of the knowledge and skills covered in
this module because you have:
o
o
been working for some time

already have completed training in this area.
If you can demonstrate to your teacher that you are competent in a

particular skill or skills, talk to him/her about having them formally
recognized so you don't have to do the same training again. If you have a
qualification or Certificate of Competency from previous trainings show it to
your teacher. If the skills you acquired are still current and relevant to this
module, they may become part of the evidence you can present for RPL. If
you are not sure about the currency of your skills, discuss it with your
teacher.
After completing this module ask your teacher to assess your
competency. Result of your assessment will be recorded in your competency
profile. All the learning activities are designed for you to complete at your
own pace.
Inside this module you will find the activities for you to complete
followed by relevant information sheets for each learning outcome. Each
learning outcome may have more than one learning activity.
Program/ Course: Computer Hardware Servicing NC II

Unit of Competency: Configure Computer System and Networks
Module: Configuring Computer System and Networks
INTRODUCTiON:
This module contains information and suggested learning activities on
Computer Hardware Servicing II. It includes training materials and activities
for you to complete.
Completion of this module will help you better understand the
succeeding module on the Maintaining Computer System and Networks.
This module consists of~ learning outcomes. Each learning outcome
contains learning activities supported by each instruction sheets. Before you
perform the instructions read the information sheets and answer the selfcheck and activities provided to as certain to yourself and your teacher that
you have acquired the knowledge necessary to perform the skill portion of
the particular learning outcome.
Upon completion of this module, report to your teacher for
assessment to check your achievement of knowledge and skills requirement
of this module. If you pass the assessment, you will be given a certificate of
completion.
SUMMARY OF LEARNING OUTCOMES:

Upon completion of the module you should be able to:
LO 1
L02
L03
Arrange, plan and prepare for configuration task

Configure a computer system
Analyze and try-out the configured computer system
PRE-REQUISITES:
PC Operation
~-------r~~~----~----~-----~------~--~~----------
Date
LO 1. Arrange, plan and prepare for configuration task
Version
Module 6: Configuring of Computer Systems and Networks
_I
Pa'""_g,.-_e#J_
1
_]
TECHNICAL TERMS
Bluetooth -
wireless connection use to send and received messages
Coverall
apparel suit won to protect the body
E-mail
electronic messages we received via internet
Fax
abbreviation of facsimile; the electronic transmission of copies of

documents for reproduction at a remote location.
Internet
abbreviation for internetwork. A set of corrupt networks made up of a

large number of smaller networks.
Intranet
set of interconnected networks using the Internet Protocol
Modems
translates between digital signals that the computer uses, and analog
signals suitable for transmission over telephone lines.
Network
interconnected group of computers
PDA
abbreviation for Personal Digital Assistant; a tiny pen-based palm top

computer that combines fax, e-mail and simple word processing into
an easy-to-use unit that fits, into pocket.
OHS
Occupational Health & Safety
Peer-to-peer network -a network architecture in which driver files and printers on

every PC can he available to every other PC on the network.
Policies-
approach, code., system, guidelines, theory, line
Server
any computer tha:t makes access to files, printing, communications, or

other services available users of the network.
Software-
an application program or an operating system that computer execute
Storage Media -
devices use to store data from the computer.
Topology
map of a network
USB
abbreviation of Universal Serial Bus
Wide Area Network - network that connects users across large distances, and other
crosses the geographical boundaries of cities or state.
Date
Version
l.
(.tnd
LO
Arrange, plan
prepare Jor._c_o_n_ifi_g_u_ra_ti_o_n_t_as_k
_ _ _ _. _
Module 6: Conflguririg of Computer Systems and Networks
~-------L----------
-_[_P-a1g~,_:_j.
__

Unit of Competency: Configure Computer System and
Networks
Module: Configuring Computer System and Networks
Learning Outcome # 1: Arrange_, plan and prepare for configuration
task
1. The laboratory teacher's instruction in identifying computer system network is
followed.
2. Configuration plan is organized and prepared based on the job requirements.
3. Performance of computer system network for configuration purposes is
validated along with its specification.
4. Appropriate materials for the task are used to conform to OHS standards.
5. Tools, equipment, and testing devices needed to accomplish the task conform
to OHS standards.
References:
Date
http:/ fwww.workcover.nsw.gov.au/OHSfdefault.htm
www.industrialrelations. nsw. gov .au I resources I workplace__ pp. pdf
http:/ jen.wikipedia.orgjwikifNetwork
http:/ fwww.wikihow.com/Make-a-Network-Cable
http:/ jen.wikipedia.orgjwikijNetwork_topology
http:/ /en.wikipedia.orgjwiki/IP_addresses
Version~
==] Module
LO 1. ArTange, pian and prepare [or configuration task
6: Con[igtring a/Computer Systems and Networks

OHS Policies and Procedures
Occupational health and safety (OHS) refers to the legislation., policies,
procedures and activities that aim to protect the health, safety and welfare of
all people at the workplace.
Every worker has a right to healthy and safe work and to a work
environment that enables them to live a socially and economically productive
life. Safety practices should be learned early and always adhered to when
working with any electrical device including personal computers and
peripherals.
Personal safety while working with PC's
Here are some safety precautions to take before working with any
computer devices:
Before doing anything, listen to your teacher's instruction to
prevent accidents or any unwanted events that may occur on
your workplace.
Do not work on computer when you are wet because you might
get electrocuted.
Do not remove internal devices of the computer when it is
turned on.
Be sure not to mix electronic components and water.
Avoid playing or running while inside the room.
Always wear personal protective equipments (PPE) like coverall,
shoes with rubber sole, anti-static wrist strap, etc.
Ask for assistance from your teacher.when it comes on dealing
with computer devices.
Applying safety mteasure when handling tools and equipment
are necessary to avoid certain damages.
The student is further expected to maintain good health, to be neat in
personal appearance and to practice safe working procedures at all time with
appropriate equipment.
Date
Version No.
ACTIVITY SHEET 1.1
1.
Group yourselves into six members.
2.
Conduct a Simulation on: "Applying OHS Policies and
Procedures".
3.
The performance will be rated according to the following:
Performance Criteria:
I:5:
- Have shown five OHS policies in different areas

- Have shown four OHS policies in different areas
- Have shown three OHS policies in different areas
- Have shown two OHS policies in different areas
- Have not shown any OHS policies

What is a Computer Network?
A computer network is an interconnected group of computers.
Computer Network
In general, the term network can refer to any interconnected group or
system. More specifically, a network is any method of sharing information
between two systems (human or mechanical).
BENEFITS OF SHARING INFORMATION VIA NETWORK
In addition to reducing hardware costs by sharing expensive printers

and other peripherals among multiple users, networks provide additional
benefits to the users.
Software and data files can be shared for access by multiple users
Electronic mail (email) can be sent and received
Collaboration features allow contributions by multiple users to a

single document
Remote-control programs can be used to troubleshoot problems or

show new users how to perform a task
SHARED HARDWARE COMPONENTS
Virtually any storage or output device can be shared over a network,

but the most common devices to be used over a network include:
Printers
Disk drives
CD-ROM and optical drives
Modems
Fax
Tape backup units
==:l
Date
I LO 1. ArrangeJP~n andprepareforco urfition task ---~-ag_e_#
I'--'-Ve=r-=si=on=..:..;N..::..o;_._ _ _.~-.=M=-=o-=d=u=le-=6:.:.:--=C:..=o.:..onfi._,gu...=:ri-=n:.:.og._o="'-if-'C=-=o:..::mpu~:::.te::..::r-=S::.;;Ycs.=te::.:ms=-:a:::n.:=d:...:N<:..:ce:..:t.:::w-=.or:...:k.:=s'---L_ _ _4_____:J
NETWORK TOPOLOGY
Network Topology signifies the way in which intelligent devices in the

network see their logical relations to one another. The use of the term
"logical" here is significant. That is, network topology is independent of the
"physical" layout of the network. Even if networked computers are physically
placed in a linear arrangement, if they are connected via a hub, the network
has a Star topology, rather than a Bus Topology. In this regard the visual
and operational characteristics of a network are distinct; the logical network
topology is not necessarily the same as the physical layout.
Bus Topology
It is often used when network installation is small, simple or

temporary. On a typical bus network the cable is just 1 or more wires with
no active electronics to amplify the signal or pass it along from computer to
computer. This makes the bus a passive topology. When 1 computer send a
signal up the wire all the computers receive the information but only one
with the address that matches accepts the information, the rest disregard
the message.
Bus Topology
Advantages:
1) Easy to use and to understand.
2) Requires least amount of cable to connect the computers together. It is
therefore less expensive than other cabling arrangements.
3) It is easy to extend a bus; two cables can be joined into 1 longer cable
with a BNC, Barrel connector making a longer cable and allowing more
computers to join the network.
Disadvantages:
1) Heavy network traffic can slow a bus considerably as only 1 computer can
send a message at a time.
2) It is difficult to troubleshoot the bus. A cable break or loose connector
causes reflection and stops all the activity.
Date
Version No. _ _
I __Page # _-_-=~
_ 5
:=:J
LO 1. Arrange, p(an and prepare for conjiguratfon task

Module 6: Con guring of Computer Systems and Networks .
STAR TOPOLOGY
In this kind of topology all the cables run from the computers to the central
location where they are all connected by a device called hub or switch. Each
computer on a star network communicates with a central device that
resends the message either to each computer or only to the destination
computer, example if it is a hub then it will send to all and if it is a switch
then it will send to only destination computer. When network expansion is
expected and when the greater reliability is needed, star topology is the best.
Star Topology
Advantages:
1) It is easy to modify and add new computers without disturbing the rest of
the network.
2) The center of the star network is a good place to diagnose the faults.
3) Single computer failure does not necessarily bring down the whole star
network.
Disadvantages:
1) If the central device fails the whole network fails to operate.
2) Star networking is expensive because all network cables must be pulled to
one central point, requires more cable than other network topologies.
RING TOPOLOGY
In this type each computer is connected to the next computer with the
last one connected to the first. Each retransmits what it receives from the
previous computer. The mes:sage flows around the ring in one direction. The
ring network does not subject to signal loss problem as a bus network
experiences. There is no termination because there is no end to the ring.
Ring Topology
Advantages:
1) Each node has equal access.
2) Capable of high speed data transfer.
Disadvantages:
1) Failure of one computer on the ring can affect the whole network.
2) Difficult to troubleshoot the network.
Types of networks
Below is a list of the most common types of computer networks in order of
scale.
PERSONAL AREA NETWORK (PAN)
A personal area network (PAN) is a computer network used for

communication among computer devices close to one person. Some
examples of devices that may be used in a PAN are printers, fax machines,
telephones, PDA's or scanners. The reach of a PAN is typically within about
20-30 feet (approximately 6-9 meters).
Personal area networks may be wired with computer buses such as
USB] and FireWire. A wireless personal area network (WPAN) can also be
made possible with network technologies such as Bluetooth.
Personal Area Network
LOCAL AREA NETWORK (LAN)
A network covering a small geographic area, like a home, office, or

building. Current LANs are most likely to be based on Ethernet technology.
For example, a library will have a wired or wireless LAN for users to
interconnect local devices (e.g., printers and servers) and to connect to the
internet. All of the PCs in the library are connected by category 5 (CatS)
cable, running the IEEE 802.3 protocol through a system of interconnection
devices and eventually connect to the internet. The cables to the servers are
on Cat Se enhanced cable, which will support IEEE 802.3 at 1 GB/s.
The staff computers (bright green) can get to the color printer,
checkout records, and the academic network and the Internet. All user
computers can get to the Internet and the card catalog. Each workgroup can
get to its local printer. Note that the printers are not accessible from outside
their workgroup.
Workgroup of
'"--- Computers
Server
Local Area Network
Client/Server Vs Peer-to-Peer Networks

Although every computer on a LAN is connected to every other, they
do not necessarily mean all communicate with each other. There are two
basic types of LAN, based on communication patterns between the
machines, called client/ server networks and peer-to-peer networks.
Client/Server Networks
Every computer has. a distinct role, that of either a client or a server.
A server is designed to share its resources among client computers on the
network. The Client/ Server is composed of:
Servers
These are located in secured areas, such as locked closets and data
centers, because they hold the organization's most valuable data and do
not have the accessed by operators on a continuous basis.
The server runs a special network operating system such as: windows
NT Server, Windows 2000 or Novell Netware.
Clients
-The rest of the computers on the network function as client. A client

standard PC that is running an operating system such as DOS or Windows.
Client
WorkstRitions
Server
Example of Client/Server
Peer-to-Peer Network
In a peer-to-peer network, every computer is equal and can
communicate with other computer on a network to which it has been
granted access rights. Essentially, every computer in this network functions
as both server and client. Peer-to-peer network can be as small as two
computers as many as hundreds of units.
There is no theoretical limit to the size of a peer-to-peer network,
performance drops significantly and security becomes a major headache on
peer -based network with more than 10 computers. Also, Microsoft imposes
a 10-station limit on computers running Windows 2000 Professional who are
sharing resources with other system. For this reason, it is better you switch
to a client/server network when your network climbs to 10 stations.
Example of Peer-to-Peer Network
CAMPUS AREA NETWORK (CAN)
A network that connects two or more LANs but that is limited to a

specific and contiguous geographical area such as a college campus,
industrial complex, or a military base. A CAN may be considered a type of
MAN (metropolitan area network), but is generally limited to an area that is
smaller than a typical MAN. This term is most often used to discuss the
implementation of networks for a contiguous area. This should not be
confused with a Controller Area Network.
~Campus
Area Network
METROPOLITAN AREA NETWORK (MAN)

A Metropolitan Area Network is a network that connects two or more
Local Area Networks or Campus Area Networks together but does not extend
beyond the boundaries of the immediate town, city, or metropolitan area.
Multiple routers, switches & hubs are connected to create a MAN.
::n
Metropolitan Network
WIDE AREA NETWORK (WAN)
A WAN is a data communications network that covers a relatively

broad geographic area (i.e. one city to another and one country to another
country) and that often uses transmission facilities provided by common
carriers, such as telephone companies. WAN technologies generally function
at the lower three layers of the OSI reference model: the physical layer, the
data link layer, and the network layer .
.,..,
___
~;.,...-
..
...~..
'
,.
' <l\6;,::::,
,"
~~
11;;;:,..,
Wide Area Network
GLOBAL AREA NETWORK (GAN)
Global area networks (GAN) specifications are in development by

several groups, and there is no common definition. In general, however, a
GAN is a model for supporting mobile communications across an arbitrary
number of wireless LANs, satellite coverage areas, etc. The key challenge in
mobile communications is "handing off' the user communications from one
local coverage area to the next. In IEEE Project 802, this involves a
succession of terrestrial Wireless local area networks (WLAN).
Global Area Network
INTERNETWORK
l
Two or more networks or network segments connected using devices

that operate at layer 3 (the 'network' layer) of the OSI Basic Reference Model,
such as a router. Any interconnection among or between public, private,
commercial, industrial, or governmental networks may also be defined as an
internetwork
In modern practice, the interconnected networks use the Internet
Protocol. There are at least three variants of internetwork, depending on who
administers and who participates in them:
Intranet
Extranet
Internet
Intranets and extranets may or may not have connections to the

Internet. If connected to the Internet, the intranet or extranet is normally
protected from being accessed from the Internet without proper
authorization. The Internet is not considered to be a part of the intranet or
extranet, although it may serve as a portal for access to portions of an
extranet.
~D~a~te~~------~~~~~~~~~~~~~~~~~~~~~~----~P~ ___-l
Version No. ---..~...::==~::...::::=~~~~~=~~...!::.:~~~~~!.~~~1._-
__
11_ _ _ ~
Intranet
An intranet is a set of interconnected
networks, using the Internet Protocol ~md uses
IP-based tools such as web browsers and ftp
tools, that is under the control of a single
administrative entity. That administrative enticy
closes the intranet to the rest of the world, and
allows only specific users. Most commonly, an
intranet is the internal network of a company or
other enterprise.
Extra net
An extranet is a network or internetwork that is
limited in scope to a single organization or entity but
which also has limited connections to the networks of
one or more other usually, but not necessarily, trusted
organizations or entities (e.g. a company's customers
may be given access to some part of its intranet creating
in this way an extranet, while at the same time the
customers may not be considered 'trusted' from a
security standpoint). Technically, an extranet may also
be categorized as a CAN, MAN, WAN, or other type of
network, although, by definition, an extranet cannot
consist of a single LAN; it must have at least one
connection with an external network.
Internet
A specific internetwork, consisting of a worldwide interconnection of

governmental, academic, public, and private networks based upon the
Advanced Research Projects Agency Network (ARPANET) developed by ARPA
of the U.S. Department of Defense - also home to the World Wide Web
(WWW) and referred to as the 'Internet' with a capital'!' to distinguish it from
other generic internetworks.
Participants in the Internet, or their service providers, use IP
Addresses obtained from address registries that control assignments. Service
providers and large enterprises also exchange information on the reach
ability of their address ranges through the Border Gateway Protocol (BGP).
===]
Date
LO 1. AFTan e, lclln and prepare [or configuration task
_j__ Page #
._V..:..e:::.r.=::si""on:.:..:.:N.::::o'--------L-.::::M:.::o.=dule 6: Corifiguri~ of C~mputer Systems and Networks_j_ ______ l.L_ ____ _]
SELF-CHECK 1.2
I. Identify the following. Choose your answer from the grid below. Use a
separate sheet of paper in answering.

_ _ _ _ 1. The World Wide Web.
_ _ _ _ 2. The internal network of a company or other enterprise.

_ _ _ _ 3. A model for supporting mobile communications across an
arbitrary number of wireless LANs.
_______ 4. A data communications network that covers a relatively
broad geographic area.
________ 5. A network that connects two or more Local Area Networks
or Campus Area Networks together.
_ _ _ _ _ _ 6. It signifies the way in which intelligent devices in the
network see their logical relations to one another
_______ 7. It is the interconnected group of computers.
_ _ _ _ 8. A network covering a small geographic area, like a home.
________ 9. All the cables run from the computers to the central
location where they are all connected by hub.
_______ 10. Each computer is connected to the next computer with the
last one connected to the first.
Date-
Ring Topology
Bus Topology
Network
Star Topology
GAN
LAN
Extranet
MAN
WAN
Internet
Intranet
Topology
INFORMATION SHEET' 1.3

Appropriate Materials, Tools and Testing Devices u:sq;:cJl lin
Configuration Task
These are the.following matenals needed in the Configuration task:
1.
Connectors
- It is used to connect external devices to the computer systern.
2.
Adapter
- A pwce of hardware that plugs into an expansion sl.ot m your

computer.
,3.
Wires and
Ca,ble~s
ters for network.
1.
- This software packages are used to install new drivers needed in
:-;etting up your computer.
I 'a_gt II
]I
Computer storage media

-- These help you in saving data and providing backup for your files
such as diskette, compact disc, flash drives and memory cards.
Reference book
-- These are books that will provide you topics about networking
related books on computer.
6.
7.
o1
Mo.nu.cds
- Tbese provide you jnstructions for certain operation or task.
8.
Co.ble tie
It is used to organized wires and cables used in connecting
computers to avoid tangling.
1-'ag(' #
.. IS .
These are the following toois/ testing devices needed in the configuro.tion losk
1. Screw drivers
J<lat screw driver Is use to fasten negatrve slotkd
screws.
Philips Screw driver is used to fasten positive slotted

screws
2. Pliers
Side Cutter pliers is used for cutting and trimming

of connecti.ng wires or terminal leads in the circuit
board.
Long nose pliers is used for holding, bending artd

stretching the lead of electronics component and
connecting wire.
3. Soldering iron/ gun
1l is used to join two or more metal conductors with the support of
soldering lead melted around il.
4. Multi-tester
. It
reststance.
;).
1s
Magn~fying
used by ::echnician for measuring current, voltage and
glass
lt is a device made in glass with handle, to exaggerate or
increase the apparent size of an object.
lo
6. Safety apparel suit (coverall)

- It is used by the person for protect to his body.
7. Anti-static wrist strap

- It absorbs the static electricity of the material when being hold by
the hands.
8. Tweezers
-It is used to hold the small sensitive part of the computer.
9. Mini-vacuum cleaner
- It is used for cleaning sensitive parts of the computer.
Note: Apply safety precautions when handling the materials, too-;:--]

and testing devices for safe keeping purposes and long lasting use.
Date
Version No.
SELF-CHECK 1.3
I. Identify the following. Use a separate sheet of paper in answering.
_______ 1. It is a tool used to hold the small sensitive parts of

computer.
________ 2. A device made in glass with handle, to exaggerate or to
increase the apparent size of an object.
_______ 3. It is an instrument used by technician for measuring
current, voltage and resistance.
___ 4. It is a tool used for cutting and trimming of connecting
wires or terminal leads in the circuit board.
_______ 5. It is a tool used to join two or more metal conductors with
the support of soldering lead melted around it.
_ _ _ _ _ _ 6. It is a material used to organize wires and cables used in
connecting computers to avoid tangling.
_______ 7. These are the materials that are used in saving data and
providing backup for your files such as diskette, compact
disc, flash drives and memory cards.
_______ 8. It is a piece of hardware that plugs into an expansion slot
in your computer.
9. It is a reference material that provides you instructions for
certain operation or task.
_ _ _ _ _ _ 10. It is a tool used for holding, bending and stretching the
lead of electronics component and connecting wire.
Date
Version No.
ACTIVITY SHEET 1.3
1. Choose five materials, tools and testing devices discussed in the lesson.
Demonstrate the use of the following tools and materials.
2. The performance will be rated according to the following:
5
4
3
2
1
Has
Has
Has
Has
Has
demonstrated and discussed five materials

demonstrated and discussed four materials
demonstrated and discussed three materials
demonstrated and discussed two materials
not demonstrated and discussed any materials

Unit of Competency: Configure Computer System and Networks
Module: Configuring of Computer System and Networks
Learning Outcome #2: Configure a computer system

1. OHS policies are followed in selecting personal protection gadgets.
2. Manufacturer's instruction manual is followed for normal system network
operation.
3.
Diagnostic SOP for the purpose of troubleshooting is followed.
4. Synchronization with the SOP configuration system and network configuration

is performed.
5. Accidental events are prioritized based on OHS.
References:
http:/ I en.wikipedia.org/wikijPersonal_protective_equipment
http:/ lwww.pcguide.comjts/xlsyslcrash.htm
http:/ lwww.sciam.coml article.cfm?id=why-do-computerscrash&prin t=true
http:/ lcatalyst.washington.edujhelpjcomputing_fundamentalsjtrou
bleshootingxp I common_hardware.html
http:/ lwww.ivc.k12.il.usjivchigh1Departmentslcomputer.htm
http: I lwww.johnniemccoy.coml
http:/ /www.microsoft.com/windowsxp/usingjnetworking/setupjnet
adapter .mspx
http:/ jsupport.microsoft.comjservicedesksjShowMeHowj306126l.a
sx
http:/ lsupport.microsoft.comlkbl250927
http:// uis. georgeto~m.edu /software I documentation/ win9 598/ win 9 5

98.print.to.network.printer.html
1-:D:=:-a::.:.:t~e,----,::-:-----t\--::L0:==:--.:2::-=.-:C::.::o::,:;nfig~u=re~__::a::....:c:..:=o-=-=-mp~ute=.:::-r..=.syz.::s:=:te::.:m:=-----o--,---::----+--~age #
Version No. ---'---M-"o=du"'-le;_;__:=2"---:~Co=rifi_.._"'g=u"-'ri""ng""-=C-"-om~pu=te:_:c;:__r=Sy""s=te=ms:..:c:--a=n=d=-=M:.:.:e:..:.t.:=cw=or_.:.;ks==--____.-
20
___ -__-]_
:J

Configuring the Computer Systems and Network
Personal Protective Equipment
You must wear/use something in order to protect yourself against
unexpected harm that may arise while performing certain tasks. Different
jobs used different gadgets or suits to prevent unexpected harmful events
that may hurt us. The equ:ipments below may be used as PPE:
Goggles - is used to prevent tiny particles from entering our

eyes.
Coverall/ apron- is worn by a person to prevent his body or
clothes from any types of dirt.
Gloves - are used in handling object without hurting your
hands.
Dust mask- is used to cover the mouth and nose from tiny
particles when cleaning computer peripherals.
Shoes with ntbber sole and 111bber mat - are used to avoid us
form slippery.
Anti-static wrist strap - It absorbs the static electricity of the
material when being hold by the hands.
gloves
coverall with
dust mask
\
goggles
apron
rubber mat
~tJ
shoes with
rubber soles
anti-static
wrist strap
~D~m=e~~-----+-~L~0~2~.7c~o~n~~u=m~q~c~o~=r~~~~~m~~---~~--~--~!-- __P__
ag.Le_#
'-'-V.::;;er:..:::sl=
oc:.::n...:.N:::::o.:...._ _ _..t....::M~o::=d:=u~le~2~:-=C~o~n ~ng
Computer Systems and Networks
_-_-J
::J
Manufacturer's Instruction Guide
Manufacturer's Instruction Guide or simply manual may be a big help

for you especially when you bought new materials or appliances at home.
You don't have to be professional to operate the material but by just
following the procedure f steps listed on the manual, it may lightens your
work. Manual usually covers all the functions and steps in configuring the
material and/ or on how to operate it. Manuals also provide steps in
troubleshooting.
This is an example of what you may see on a Manufacturer's
Instruction Guide.
How to install a wired network adapter

To connect to a network, your computer needs a network adapter.
Fortunately, most computer manufacturers know that connecting to the Internet or
other computers is important to computer users, and they include a network
adapter with your computer.
If you need to add a network adapter, first choose which method you want to
use to install it. Most people prefer to use a USB (Universal Serial Bus) network
adapter, because it's easy to install. If you have a portable computer, you might find
a CardBus (also known as PCMCIA or PC Card) or CF network adapter better meets
your needs. If you have a desktop computer with the proper amount of available
space, you may also have the option of adding an internal network adapter.
The instructions you follow to install a network adapter depend on how you
connect it.
How to determine if you have a network adapter
._.1:~.:11
Many newer computers have a network adapter built in

that you can use to connect to a wired network. If you want to ./..
''55.>
r.::
install a wired network adapter and aren't sure whether your
computer already has one, look for a network port on the back of the computer.
Network ports resemble phone jacks, but they are slightly larger and have eight pins
inside.
To see what kind of network adapters may already be installed im your

computer.
1. Click the Start, and then click Control Panel
2. Under or pick a Control Panel icon, click Network Connections
3. Microsoft Windows XP displays your network adapters. If an adapter has
a red X over it, it is disconnected. If the Netwotk Connections window is / /
blank, your computer doesn't have a network adapter.
,..,./
-----------------------------------------------------------~
Date
Version No.
~--~---+---_t~ ___ -l
--'---"--'-'-"-"--~-"-"----"---'-'-'---'-'-'-"-'--'------'~---- 2 2____]
4. If you already have a network adapter, you are ready to configure you_r
network.
How to install a wired USB network adapter
Once you have the adapter ...

If your USB network adapter came with software, insert the CD or floppy
disk into your computer, and follow the manufacturer's instructions to

install the software.
Find an available USB port on your computer.
Note: If you need to move your computer to reach the USB

ports, you should shut down Windows to avoid damaging your
computer. If you can easily reach a USB port, you need not
shut down your computer.
If you do not have an unused USB port, connect a USB hu_Q to add
additional ports. Then connect your USB network adapter to the unused
USB port.
Connect the network cable to the network adapter.
5. Connect the other end of the network cable to your networking

equipment.
6. If you had to shut down your computer to get to the USB port, you can
now turn on your computer. Windows detects and installs the new
hardware, and then displays a notification informing you that the
hardware has been successfully installed.
5.
,y
Found New Hardware
SELF-CHECK 2.1
I. Give the functions of the following PPE Use a separate sheet of paper in
answering.
I Date
Goggles
Coverall
Apron
Gloves
==t
LO 2. Configure a computer system
p,~ ____]
-~---]

Common Faults and Problems of Computer
Today's computers have faster microprocessors, more memory and

bigger hard drives. When you think about the differences between a Pentium
4 and 386, you have to conclude the improvement is astounding! But when
error attacks our computer we have to do something for the computers to
survive. Here are some of the common faults and problems that we may
encounter:
Why computer becomes slow?
1.
You need more memory.
Don't overlook the obvious. Up until recently not having enough memory
wasn't a problem. With the price of RAM becoming very affordable, most
people were filling their computers with more than enough memory to do the
job. If your computer is slow and it has lower capacity of RAM, you need to
add more memory to speed it up.
Spyware and viruses
Spyware. It is a software program that intentionally

installed on the computer by the user to monitor or spy
on what the other users of the same computer is doing.
you do realize for them to be effective, you have to keep
up to date. By up to date, it means up to the minute.
Virus. A software program, macro or script that has

been designed to infect, destroy, modify or cause other
problems with computer or software program.
Background programs
When you install new software on your computer, often times you install
it to run in the background every time you start up. Most times you do this
without knowing it. Look at the bottom right hand side of your screen.
r-;D~a=:tse-::-:-~--+~-7-:~~~:;:~~.JC:.~~~~~~~~~~~~~-+-=-.~-Pa_g_e#
Ver$on~~--~~~~~=
=:-J
~~~~~~~~~- ~~~~--~----~---~
If you see several icons there, you have extra programs running and
stealing resources. Right click on these and see if you have the option of
closing them. Many times, you can open the program and choose an option
to keep these programs from starting automatically.
Corrupted registry
Any changes you make to your computer effects and actually, it corrupts
your registry even when you do something positive like remove spyware and
you end up with a corrupted registry.
After months of corrupting your registry, it will become good. This will, in
its early stages, cause your computer to slow down. In its advanced stages, it
will freeze and crash and do more mysterious and troublesome things.
2. After I pressed the Power button ...

Nothing happened
Check mains plug switched on at wall

PSU may have its own power switch- check this
is on
Check PSU-to-Motherboard cable(s) are correctly
connected
Check front panel power switch is correctly
connected
Check Reset button is not stuck 'in'
Check mains cable fuse
There was a loud bang (possibly with smoke) at the back of the PC Case
PSU was faulty or set to incorrect voltage for mains supply system.
Replace PSU
PC is on but monitor shows no display and a sequence of beeps emits

from the PC
Check fitting of CPU, RAM, Video card, sound card etc. If necessary,
remove and refit these components
Check the motherboard manual and perform a BIOS reset procedure
This may indicate a faulty motherboard
PC is on but monitor shows no display and one beep emits from the PC
Check monitor is switched on at the wall socket

Check monitor power cable is connected correctly
Check that the monitor's signal cable is connected correctly to both
the PC and Monitor
Check that the monitor is switched on at its front panel
This may indicate a faulty video card
Date
Version No.
~---]
__ ___2__2_ ____]
PC is on but there are no power and/ or HDD lights on the PC case front
panel
Check correct connection of front panel connectors to the

motherboard (see motherboard manual)
This 'may' indicate a faulty Motherboard
PC is on but HDD does not spin up
Check power connector to HDD is properly connected

Check IDE ribbon cable is correctly connected to both Motherboard
andHDD
This may indicate a faulty Hard Drive
PC is on but CD-ROM shows no lights/will not eject tray
Check power connector to CD-ROM is properly connected

Check IDE ribbon cable is correctly connected to both Motherboard
and CD-ROM
This may indicate a faulty CD-ROM Drive
PC is on but the CPU fan/fans do not spin
Disconnect the power immediately to prevent damage to the CPU from

overheating
Check fan power cables are correctly connected to the relevant power
connector (in most cases, a motherboard FAN connector or one of the
PSU power connectors)
Disconnect the power and carefully spin the fan blades with a finger.
If there is any resistance to this movement, this may indicate a faulty
fan unit
On boot up, the monitor shows corrupted

display
Check seating of CPU, RAM, Video card,

sound card etc. If necessary, remove and
refit these components
Check the motherboard manual and
perform a BIOS reset procedure
This may indicate a faulty Motherboard
or Video card
On boot up, display shows incorrect CPU type/speed
I Date
Check the motherboard manual for the appropriate CPU jumper

settings (where applicable)
Check BIOS settings for CPU type (see Motherboard Manual)
Perform a BIOS reset procedure
Perform a BIOS update (with an updated BIOS, the Motherboard may
support your CPU)
This may indicate a faulty I old motherboard
Version No.
--~ P:age
27
_-]
On boot up, display shows incorrect RAM total
Check correct seating of Memory Modules in slots

In cases of two or more modules, this may indicate a faulty module
This may indicate a faulty j old motherboard
On boot up, display shows- FDD/Keyboard/Mouse not found (or

similar)
Check correct connection of device described, In the case of the FDD,

check its ribbon and power connections
Check that the BIOS is configured correctly for the device described
This may indicate a fault with the described device or Motherboard
The monitor shows no picture
Is the power light on?

Are the cables plugged in?
Check brightness and contrast settings.
Swap the monitor with another one, reboot the machine and see if it
works. If the computer works the monitor has probably gone bad. If it
still fails to work, something in the CPU perhaps a video card has
gone bad.
Computer displays limited colors.
Check display options for the monitor usually

under the display icon. Select at least 256
display. If you had 16 color selected, this may
displays limited colors. Some programs such as
to set display settings to 256 colors.
under control panel

colors for standard
be why your screen
FastCat require you
Signs of Video Display Troubles

If your screen is completely white or gray and you hear buzzing
noises, this could indicate video card troubles. Before you panic, make sure
all cables are secured from monitor to CPU. Try using another power cord
for the monitor to see if this may be the problem.
If screen appears distorted around the edges and the color does not
look right, you may have incorrect display adapters. Select Start, Settings,
and Control Panel. Double click on System Icon and select Device
Manager. You will see a listing of devices. Double click on Display adapters
to view the type. If there is a yellow exclamation point next to device, there
is a conflict. To view conflicts for a certain device, click on the device, select
properties, and select the general tab. There should be a description of the
device and why it is not working properly.
Printer Does Not Print.
Are all cables connected and is the printer turned on?

Is the printer online?
Is there paper in the tray?
Is the printer an Inkjet/Deskjet or a Laserjet?
If it's an inkjet, is the ink cartridge out of ink. Remove cartridge, hold
up to light or gently shake it to see if it is empty.
Things to Try ...
Do you have correct print drivers installed? Find print drivers under
Device Manager.
Check to be sure you have correct print drivers installed. Double

click on System Icon and select Device Manager. You will see a
listing of devices. Double click on the Ports button to view the type. lf
there is a yellow exclamation point next to device, there is a conflict.
OPERATION SHEET 2.2

Title: Identifying Common Faults and Errors of Computer
Equipment, Tools and Materials: System Unit, Monitor, Keyboard, Mouse,
Printer
Given the necessary tools, materials and equipment identify the
common faults and errors of computer when you detached the follo"'ring:
Devices
Keyboard
Mouse
Hard disk
FloEPY disk drive
CD- Rom drive
RAMd~
Port
PSL2
PSL2
IDE cable
IDE cable
IDE cable
Memory sl ot
List the messages or errors it will prompt you. You will be assessed
using the following criteria:
RATlNG
CRITERIA
~30%
Safety Precautions are observed.
r------------------------------------------------------~----
All the peripherals are properly inspected.
20%
Standard checking of different peripherals is strictly

note.
Proper boot-up and shutdown of the computer is
observed.
30%
20%
Total:
100%
L------------------------------------------------------''--------------
Date
Version No.
-, LO 3. Analyze and try-out the configured computer system

- Module 2: Conft.guring~ter Systems and Networks
~--- Page ii__

--=_J_-
:J
30

How to Configure a Peer Network in Windows 98
To create a peer network, you must have the following components:
A network interface or Local Area Network (LAN) adapter :for each
computer. The same manufacturer and model of network card is preferred.
Cabling that is supported by the network cards.
Windows 98 drivers for the network cards.
A common network protocol.

A unique computer name for each computer.
To create a peer network, follow these steps for each computer connected to
the network:
1. Shut down the computer and install the network card and appropriate
cabling :for each computer.
,,
NOTE: For information about how to configure your network
adapters and physically connect your computers, consult the

documentation included with your network adapters or contact the
manufacturer(s) of your network adapters.
2. Start Windows and install the network drivers. Windows may detect your
network card and install the drivers when you start the computer. If the
network card drivers are not included with Windows, follow the
manufacturer's instructions about how to install the network drivers.
3. Choose a client and a common protocol for each computer. To do this,
follow these steps:
Click Start, point to Settings, click Control Panel, and then doublea. click Network.
b. Click Add, click Client, and then click Add.
In the Manufacturers box, click the appropriate manufacturer, click the
c. appropriate client in the Network Clients box, and then click OK.
d. Click Add, click Protocol, and then click Add.
In the Manufacturers box, click the appropriate manufacturer, click the
e. appropriate protocol in the Network Protocol box, and then click OK.
Follow the instructions to finish installing the network client and
protocol.
4. Configure a peer server. Each computer that is configured for File and
Printer Sharing can act as a server. To configure a computer for File and
Printer Sharing, use the following steps:
Click Start, point to Settings, click Control Panel, and then dou hiea. click Network.
b Click File and Print Sharing, click one or both options to share files
and printers, click OK, and then click OK again.
Click Yes when you are prompted to restart your computer.
c.
5. Give each computer a unique computer name. To do this, use the

following steps:
Click Start, point to Settings, click Control Panel, and then doublea. click Network.
b On the Identification tab, type a unique name in the Computer name
box.
Click OK, and then click Yes when you are prompted to restart your
computer.
NOTE: The computer name must be unique for each
c. computer on the network and should be no more than 15 characters in
length. In small networks, the workgroup name should be the same for
each computer so that all computers are visible in the same workgroup
when browsing. You should not use spaces or the following characters
in computer and workgroup names:
I\*'. II@
Windows XP Networking
As in previous versions of Windows, Windows XP provides a wizard for

network connection setup. Wizards break down a task into individual steps
and guide the user through the steps one at a time.
The Windows XP New Connection Wizard supports two basic types
of Intemet connections, dialup an? broadband.
To access the network connection setup wizard in Windows XP,
navigate through the Start menu to the Connect To and Show all
connections options as shown below.
-=:J
Date
I LO 3. Analyze and try-out the configured computer system _j_ --Page #
I-V:=:-e=r:::::si,--on-N-o.----+-..::.M:=:o..:d:.:.u.:.:le:::2=::.:!C~o=-nft.::::g~u~ri~ng'JL::.C~o~m~pu~t~er~~Stl.:y~s~te~ms~a=n~d~M~e~t~w~o'1l:.rk~s~:.__-~-J.-==_E_==]
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The same feature t:s also accessible via the Network Connections
icon in Control Panel.
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Choosing either of the above options causes a new window to appear

on the desktop as shown below. On the right, this window displays icons for
any pre-existing connections. The Create a new connection option on the left
allows new connections to be set up.
Types of Windows XP
Network Connection
Setup
Clicking the Create a new connection option from the Network

Connections dialog activates the wizard as shown below.
-:=:D:::a~te:::,-_,____ -+-'L::,0::..:3:=__:Ac::n::::a=.Z~y~z~e~and try-out the configured computer system
~ Verswn No.
Module 2:
Conft~ Computer
Systems and Networks
W~,;1Jcon1e
Wi;~,~ard
to the
N(:~w
Cunn>Cllon
Clicking Next presents the user with three main choices for Internet
and private network setup as shown below.
The Connect to the Internet option supports several types of

Internet connection setup. This option allows the user to choose from a list
of ISPs, use a setup CD-ROM provided by their ISP, or set up a connection
manually.
Connect to the network at my workplace supports client--side set

up of both dialup remote access and VPN services.
The Set up an advanced connection option supports serial, parallel
and infrared port networking setups. This option also allows the user to
enable certain types of incoming network connections.
Setting up an Internet Connection

The Getting Ready page presents three choices as shown below:
The Choose from a list of Internet Service Providers option gjves
instructions for setting up an account with an ISP, then making the Internet
connection through that new account.
r;:;.:::.:..:-c--~----t-::L'-30'-3;;:.:.~A=n:.:;a=Z~:g:=-ze=--=:a::..:n.:::d-:try::.<L.-~ou;:.:t=-t=-he=--cc=-=o:..:cn'!:lfig::.Z.::u"-re=.:d=-=co:::..:m~pu~te=-r-=s:.ily~ste=m:.:___+___
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Module 2: Corifiguring Computer Systems and M~e=.:tw=.:o:::r_.::ks::::__ __,__
_]
The Set up my connection manually option sets up connections for

accounts that have already been opened with an ISP (username and
password me ready for use).
The Use the CD I g(t from an ISP option should be used when
possessing an installation CD-ROM from one of the service provider:-..
By defi:-xult the first option Get online with MSN (Microsoft Network)
ts selected. To set up a new connection to MSN, click Finish. To set up a
new connection to various othe:r ISPs, change the radio button selection to
the second option and then click Finish.
' c omrJ<!>eUntJ tiw f1kw
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MSN Internet Connection Setup
After choosing MSN and clicking Finish, the Windows XP net work
connection wizard closes and a new window opens as shown belov.;.
This window leads to the MSN Explorer Wizard. Answering Yes to

this question creates a key in the Windows Registry that allows access to
MSN email from the Windows XP Start Menu. Answering No to this question
skips that step. After answering either Yes or No, the MSN wizard launches
automatically.
The MSN wizard sets up an MSN account and dial-up Internet
connection but require a working phone line connected to a working modem.
Other ISP Internet Connection Setup

After choosing an alternate ISP and clicking Finish, the Windows XP network
connection wizard closes and a new Windows Explorer window opens as
shown below.
ll
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-":$1"&"'4.tr' 'fft,il:!k!t
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The first shortcut .launches the MSN window shown above. The
second shortcut launches a new Internet Connection Wizard. This wizard
dials a public phone number to obtain a list of ISP referrals from Microsoft
Obviously, this wizard will provide a limited list of service providers and not
necessarily the best ones for each individual's needs.
These shortcuts, installed in C: \Program Files\ Online Services, can
be accessed at any time from Windows Explorer. It is not necessary to
navigate through the Windows XP network connection wizard to execute
them.
This wizard assumes an account has been opened previously. Manual
connections require the username (account name) and password from a
working ISP service. Dial-up connections also require a telephone number;
broadband connections do not.
~D~at~e~~----~~~~~~~~~~~~~~~~~~~~~~~--r-----_--Pa_g_e-~-~=l
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The next step presents three options for

connection.
creating a
manual
The Connect using a dial-up modem opHon works for phone line
Internet services (either traditional dial-up or ISDN).
The Connect using a broadband connection that requires a user
name and password option works for DSL or cable modem Internet services
that use PPPoE.
The Connect using a broadband connection that is alw$ys on
option works for true "always on" DSL or cable modem services (those that
do not require a username f password) as specified in their service
agreement.
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Microsoft added this option for informational purposes only.

Service providers normally create their setup CDs to include all of the
necessary setup data for an operating system in a self-contained
package. Therefore, clicking Finish has no effect other than to exit the
wizard.
OPERATION SHEET 2.3

Setting XP Network Connection
Equipment, Tools and Materials Required:
UTP cables
4 Computer units
1 hub
Given the following materials, set-up a network connection on four
computers.
Total:
CRITERIA
RATING
20%
----------------+------------All the UTP are properly connected to the computer
30/o
Safety Precautions are observed.
and hub.
Computers are properly connected and seen in the
network.
Proper boot-up and shutdown of the computer is
observed.
30%
20%
--~-------------------------------+----------
100%

Accidental Event Checklist
Accident reports may contain the following details:
Name of person injured
Date and Time of accident
Type of Injury
First Aid given
Action taken to prevent further accidents.
With this kind of report, the teacher and the students could see what
type of accident mostly occur on their place that they could already prevent
it from coming.
Sample Accident Report
--------------------ACCIDENT, DANGEROUS OCCURRENCE AND INCIDENT REPORT
Date: _________ _
Name: ________
Year & Section:
A. Subject of Report
(Please tick the box)
Injury
Dangerous occurrence
Damage to equipment
Accidents/incidents with the potential to injure or cause damage
Health Condition
B. Place, Date, Time:
Exact location of event:

Time of event: ---------------------------Teacher-in-charge at the time of event:
C. Nature of Injury:
D. First Aid Treatment:
Checked by: _ _
____
L---------------------=~~~================---Date
Version No.
Page ~.=:J
__12._ __
=]
ACTIVITY SHEET 2.4

I.
Simulation
1. Group yourselves into six.
2. Show some situation where it can lead to an unwanted accidental event.

Show the class on how you would come up with this.
3. The performance will be rated according to the following:
5
4
3
2
1
- Excellently performed
- Very Satisfactorily performed
- Satisfactorily performed
- Fairly performed
- Poorly performed
II. Make an Accident Report that you may encounter inside the computer
laboratory.

Unit of Competency: Configure Computer System
Networks
Module: Configuring of Computer System and Networks
and
Learning Outcome #3: Analyze and try-out the configured computer
system.
1. Another round of inspection and test following the specified manufacturer's
instruction is carried out.
2. Safe operation of the network and system is assured guaranteed 100%.
References:
Introduction to PC Hardware and Troubleshooting by Mike Myers
http: I I support. microsoft. com
1-!Dat::-::D=at:.;ce_=---~LO 3. Analy~e
rversion No.
and try-out the configured computer system

Module 2: ConJJ.JE!:_f:_i.!!:Jl Co~er Systems and Networks
"'-'-='------'--

SOP in Computer Network System Configuration
You have learned from Information Sheet #2.2.6 how to configure a Peerto-Peer network and XP connection with Internet. Now to check if the LAN
connection is really working, you must try to share your resources and
accessed shared resources of other computer. Make sure that you follow the
standard operating procedures in configuring network to achieve successful
operation.
Sharing Resources and Accessing Shared Resources

1. Open My Computer, double-click
the C: drive, and create a new folder
on the C: drive. Name it Shared.
Right-click the Shared folder and
select Properties.
LoL dl .hdf ln!J

,~~
.::~n.J ~euunry
To share thrs fotder with other users of this computer
~~ only, drao it to the: Sh;uerl Document~. folder.
To make this folder and its subfolders private so that

only you have access, select the followrng check bm:
Networ!' ~hanng ~.nd ioc.Jrt}'

To share this folder wrth both network users and other
users of this
~omputer ~
2. In the Shared Properties dialog

box, select the Sharing tab. Notice
that the. Select the Share This
Folder button. Type the Share
Name.
Click Apply and the
computer you are linked to should
be able to view your Shared folder.
select the first check box below
and type a sh.ere name.
~'] .liaie ~hs)o;iidE,r
Sbare name:
on ifie :nB\worki
~Documents
[ ] Allor~ net'1ork users to ch.!flnge my file~

Learn more about :shaqng and sepudty.
,~
Windows Firewall Is. configured to allow this folder to be shared

with other computtr$ on the network.
View
Y9lJC w,ndo'ots: EnewaU
sntt!ng~
4. Right-click My Network Places, which should be located on your desktop.

Select Properties. Right-dick your connection (look for a name like Local
Area Connection) and again select Properties. In your Local Area Connection
Properties dialog box, select File and Print Sharing for Microsoft Networks
and click OK. If you don't see an option for File and Print Sharing, click
rl
~D~a~te7-~-------+-~~~~~~~~~~~~~~~~~~~~~~~--~-___-_P-a-ge-~--=J
Version No.
._.r....;;:;;:..:..:.:.;..:;..;.;;...:::.:-:c.:::..;......:;;=:.-..:::..:.o---=-==:;o::..::='---=oz..:::c==--=-...:..::~===-==-------'---~-----]
Install and select a service and then click Add. Now select the File and Print
Sharing option.
5. Open My Network Places- double-click the icon- and select the Entire
Network option under Other Places at the left of the window. In the main
(right-hand) pane, you should see one or more options. Double-click the
Microsoft Windows Network icon.
6. You're now at the main network screen, where you should see what's
called a workgroup. A workgroup is a basic group of computers connected to
the same Ethernet network. Double-click the workgroup to see all the
computers connected to your Ethernet network.
Ell:
Ae
QBad
'kill
FMI'hs
loots
.t "
f~~s'
;;[
~Fc:i13erSyr.:
-r-~t-trc~
~loo:ei!Mk(C:)
,'.J$VAU.Tt.ll.'o'(i
~\..J26<!669S~da~4
~)Doc~.31lC!Seti~
i.J~
~GMS
.).
;...!MSOC~
+ ._Jfl"c:qm~Fits
~)RECYCLER
t,~SIERRA
t,..)~Yd.tnelrlO!r
'
t.-~1 webCIJll mGreef'll'l4
{.:.jWiM:IOWS
+'""'r'HL.NAE(D)
~ <# LoteiDisl<.(E:)
('} C011tr~Pancj
-,..f.SheredOoMtentJ
'tf;ShndMusio::
~:::::u
,tWili~Sooo.rnents
~M'(Ner.l"ll'I:.PIIIceo;
r 1 RecycloBin
,_;,d.
At this point, you can access any of the other computers and see what
folders they have shared. If you don't see any computer but your own, just
wait a few minutes and refresh your screen. Then it's time to troubleshoot
the network problems.
In a network, other peripherals such as printer and faxes could also be

shared. You could use one computer in a network of 10 computers. Click the
Print command, when the dialog box appears click Find Printer. Then click
Browse. Find the location of the printer you will use.
r -- e;~p~;ti~; -- 1
K'F1;.'gp;Tci_~z::]
0
0
S~~::.ale to paper" slz.e:
(No
Print to file
Manual duPIC'i!i>.
sc~lln~ .
c~:. 2o'.::~]
c ~:~~~::::.J
If you don't have any printer installed in your computer, here's the
step on how:
TO ADD A PRINTER:
1. Click Start button, then point to Printer and Faxes.
~~
Ml ' " " ' ' I I lh "'
-....~,c,.i.iCo('1
~'<l'"''ltf ............,../llJ
~
,,.._.'ln.1-""'-
VJ,,.-ctu~ r~ln, ~
2. A window will be displayed showing Click Add a Printer on the Ta$kpane

(if there are printers already installed).
Date
Version No.
3.
To continue, click Next.

Welcome t:o t:he Add Printer
Wizard
Th1s WIZ.!!ifd helps you nsl.!!lll .!!I punter or m~ke pnnter
connecl1ons
If you have <0 Plug and Play printe1 thBt connects
through B USB port (or .any other ho:.o~ ph..19gable
port, such .es IEEE 1394, 1nfr.ered. ~so on) you
do not need to use this wizard. Click; C.!llncel to
close the wizard, and then plug thefnnter's cable
1nto your computer or point the ptint r tow.eud your

computer's Infrared port. and turn th pnnter on
Wtndows will autotnatically Install the punter for you

To conlnue, cltck Next
4.
Select what kind of printer you are going to connect, Local printer or
Network printer.
..
"
Add PriJJicr >,IIJzard

Local or Netw01k Printer
The WIZatd needs to know which t,ype of printer to set up
S sleet the option thet] deWibe;s:
t~e ptinter ,YOI..t w~nt to vse
0ii;.~~~fPifutii:i!!\~i~::rc.<i:.tiif4.~~}.
l?l8ill<>motica~ tetei:t an<l ~otaR 1111' Plcog <md Play printer

QA n,ttwork. prlnter.p1 a printer ~heel to another computer
~E!IItw~rk pcir4er that is: not auaoh9d to a print $:8J''er,

ua:e the "Lo~al printer" oPtion.
il" . ) T' o set up a
c-~-:a:;;i:-J. -u;~;-,-~ c
5.
Select Printer port.

.
Add Printer Wi.lard
Select a Printer Potl

Computers communicate
with pnnters th,ough portS:.
I $elect the port l/OU want )/Oijlr prillter to

1
1 new POrt,
: @lJ.se the followrng
port.
If the port IS not listed. you cen cr
I ~~:::. :
1
Note: Most computers ..,.., tile LPT

The conneQta for this pPrt should I
.-
port to communicate with a local print.

something like !his:
1
I
!
0 Qeate a new port:
:,
i
< ]iack
Date
Version No.
Cancel
6. Below Manufacturer, Click on the name of the printer's manufaciunr.

Manufacturers are listed in alphabetica.l order :.md you may have to click on
the little down arrow until the rnanufacturer's name appears in the list.
Below Model, Click on the model of the printer ymJ will be using
Model names are listed in alphabeticaJ order and you may need to click on
the little down arrow until the model name appears in the list.
Note: You can often find the manufacturer and model names by Jooking on
the printer itself.
7. Click the Next button. Wmdows will check to sec if it has the sofbvare
necessary to communicate with the printer (the software your computer
needs to communicate with devices like printers, monitors, and disk drives
is known as a drive7i. If so, it will install the software automatically.
Note: Xf you receive a message saying that Windows was unable

to locate the necessary files, you will need to get the necessary softwan~
before continuing. Most often, the printer manufacturer's Web site will have
a section caJled Drivers, from which you can download the software
necessary to use their products. If you are unable to locate the software on
the manufacturer's Web site, inquire within your department w see i!
someone is in possession of a software installation disk for the printer Once
you have obtained the necessary software, click ]tl_s:_rs;: for instntctions on
installing a driver.
=
'1'"""!~"'"'""
~~
t~
e.,(}P~f:l:~;,:t,t~~M_~ti~~r.
ltl~,<~1>;;.lAI'h .....~'~-;
~""
.. ~,....,
~'f''
""'""
...
w.-~r'
""~
''1\t*"',t/!~ ,~b"~"'w~.-~..l~,, ~ifnh~-t
lnS:Iall Printer Software

1 he mdnUf1'1ctuter .:~nd m0del deterrntne whtch r.rinter software tn U'SP
Select the manufac(urer -ard mod~l of }-'Our printeL If ,.vuur printer came Wtth an in~~lallahon
disk~ click Have Dt-sk If your printer is not li:sterL consult yout printer documentatton for
compattble prtnter software
Man1...1facturer
r.::r.:m
/~lp<:
1\pollo
/\pplt-~
~~PS
.j
P'3
Pnnlers
,j AGFAAccuSel v52.~t
VAGFA-AccuSetSF vS2 3
-,)' AGFA-AccuSet 800
",)' AGFAAccuSet 800Sf' v"o2 3
"' \.
' ~~
..... , .... ~~ -
~~~ -~
..
This driver i-s digitallY :signed.

_l~!L~~L!l~_g~ 3.!fJt::1!tl.q.!.L!!JJQQL~.n.t
Cancol
8. Assign your Printer name. Click Next. Ifyou want to test page:, cl.ick Yc.':.
Click Next.
P!~_g<: # .
If>
Type .e neme fJr this printbr Beo.e,.Jse .some programs do not ~uppoft printer and server
~~::~bf:mb1na~ons of mo!e th~f1 31 characters:. it is best to k~p the name as .short as:
::;:::tw.
L..
r--
Do you want
tdi use thls pJtnter as the default printer?
9. Then Finish. Right-click on the printer you installed. Click Set as
Default.
Completing the Add Printer
Wizard
You heve successfullY completed the Add Pnnter Wizard
You specified the following printer settings
AGFA-AccuSet v5;!.3
<Not Shared>
LPT1
AGFA-AccuSet v52 3
Yeo
Test page
Yes
To close this wizard, click Finish.
Writing an Accomplishment Report

Accomplishment Report is done when you have finished a certain job.
This report may be in narrative or tabular form.
Sample of an Accomplishment Report

ACCOMPLISHMENT REPORT
Name
Assigned Task
~-
PC 1
PC 2
PC 3
Printer
Working Pro perly
Date
Not Working
Connected in a
Network
.
"---"---~-----
..J
-
OPERATION SHEET 3.1

Accessing Printer in a Network
Materials, Equipments:
Computer Units
Hub
Printer
1. Given the following materials and equipments,
document file on other computer in a network.
access one
2. Print the file you open with the use of the network printer.
3. Make an Accomplishment Report on this operation.
CRITERIA
RATING
Computers are connected .in the network.
30%
All the peripherals are properly inspected.
20%
Shared files are located and opened a document in

the computer.
Accessed file has been printed.
30%
Total:
20%
100%
'-----------------------------------'-------------
I Date
Version No.
I LO 3. Analyze and try-out the configured computer system
_Page#___]
48
__j
ANSWER KEY
Self-Check# 6.1.2
1. Internet
2. Intranet
3. GAN
4. WAN
5. MAN
6. Topology
7. Network
8.LAN
9. Star topology
10. Ring topology
Self-Check# 6.1.3
tweezers
magnifying
glass
multi-tester
side-cutter
pliers
soldering iron
cable tie
Computer
Storage device
adapter
manuals
long nose
pliers
Self-Check #6.2.1
Goggles-used to
prevent tiny particles
from entering our
eyes
Coverall-worn to
prevent the body or
clothes from any
types of dirt
Apron -also worn to
protect the body
from dirt
Gloves-used in
handling objects
without hurting the
hands
ACKNOWLEDGEMENT
Copyright Department of Education 2008
First Published JUNE 2008
Modules Finalization Development Workshop conducted at the Finalization
Workshop conducted at the Development Academy of the Philippines, Tagaytay
City on May 6-10, 2008.
Technology Teachers:
Mr. Jemuel Jay E. Ybanez
Don Alejandro Roces Sr. Science Technology High School
Mr. Joselito H. Zapanta
Ms. Evelyn U. Escario
Don Alejandro Roces Sr. Science Technology High School
Ms. Cherlyn F. de Luna
Assemblywoman Felicita G. Bernardino Memorial Trade School
Contextual Teacher:
Mrs. Ma. Josefina Bueno-Luna
E. Rodriquez Vocational High School
Facilitator:
Mr. Abel Elpidez
TESDA CENTRAL OFFICE
Taguig, City
Encoder:
Mrs. Marites L. Telewik
Mrs. Milagros P. Aguihap
DepEd
Mr. Nelson. L. Clerigo
This work was produced with funding provided by the Department of
Education.

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1,m.,nTMHIT . <lr 1 tHI( ,u 1q,

Cf3mpetency Based Learning

; Diagnosing and Troubleshooting

~-- ___ Dif!g~ose and _Tro_ubles~ot ~o~pl!_ter~stell!_~---l

L:ifica:o~ __c~~P~!-~ ~~~dw~~~--~-~rvici-~g_!~------------__/

Inform.ati on S:heet 1. 1 ................................................................................. 3

()peration Sheet 2. 1 ................................................................................ 1 '7

C)flerati.onal Sheet 4.2 ............................................................................. 44

Mr. J'emuel Jay E. \'banez

Mrs. Ma. Josefina Bueno-Lun.a

Mrs. Marites L. Tellerwik

This work was produced with funding provided by the Department of

HOW TO USE THIS MODULE

If you can demonstrate to your teacher that you are competent in a

~-DAT~:--=-==L1 Module s:-oiagnosin~.-ancfTroubkshooting of computer systems

Diagnosing and Troubleshooting of

This module contains information and suggested learning activities on

SUl\liMARY OF LEARNING OUTCOMES:

Refer to assessment criteria o learning outcomes# of this module.

[Q~_~e: ----=-~===3 Module 5.

Diagnosing and Troubleshocitj-;:;g of computef"~ystems ---------

PPE- Personal Protective Equipment

ROM - Read Only Memory

USB - Universal Serial Bus

CPU- Central Processing Unit

LCD -- Liquid Crystal Display

RAM - Random Access Memory

:Computer Hardware Servicing NCII

: Formulate Plans and Prepare for Diagnostic

!-Equipmt;D.t/FacUities --Tiols &-instruments-~

supplies & Materials

INFORMATION SHEET l.l

Troubleshooting Pian for

Hovv to Troubleshoot the

Sample Diagnostic Plan

List down all possible components to be checked based on the symptoms.

1- _s}'Dl__I't:ms: D::d :::~:te~~onito~tGo:~~~~ _Rem~

----- ----- - - - - - - - - - - - - - -------

------~v~-----------------lj_________ ------- ------ ___ j

:'-- -.--- ------

- - + - - --- --- --------

Monitor Swi.tch. --- -- ----------- --i-----------1

- --------------- -------- ---------

Common Trouble for Comp-uter Units

OPERATION SHEET 1.1

a Computer Power Supply

IYou~ill _!!~a!?_se~sed usi_l_l_g__tt~ollo~i!lg criteria

1 . Sequence of steps in diagnosing is followed.

~ ----------------------------------------------+---------------~ 3. Appropriate tools are used in diagnosing.

--~~ ~~:;i-ng a diagnostic plan fo~rou~esh:::~~-----;~% -----

--- - ------- -- ----------------------------------------t------------------100%

INFORMATION SHEET 1.2

Tools used to test: hardwarce problems:

N etwodr;: Troubleshooting Tools

\J<:> 1: E<!E!IJ.l~la! ~J!~!i~~~;l :J !.'r.~Jl<~ ;J~}i{~~i!~~>st~~fj:;!~~d~ Jft'"

~o1!lp t!1 ~;-r ';~~;t ,: n ~~

, Modt!le__5_ D_iHg~J_o_sir_l_h f!Hcil::ou l2lt'~]H~_~ti12_g_ of~?.~P~'!~! sy_s,t~m~_ _

Self Check 1.1

2. Enumerate the two network troubleshooting tools.

: Computer Hardware Servicing NCII

: Diagnose Computer and Other Defects

18. Standard procedures for fault and problems-diagnosing are done

L:ifica:o~ __c~~P~!-~ ~dw~--~-~rvici-~g_!~------------__/

------~v~-----------------lj_______ ------- ------ _ j

-- :;i-ng a diagnostic plan fo~rou~esh:::~~-----;~% -----

\J<:> 1: E<!E!IJ.l~la! ~J!~!i~~~;l :J !.'r.~Jl<~ ;J~}i{i!>stfj:;!d~ Jft'"

~o1!lp t!1 ~;-r ';;t ,: n

~---~~~an~: of ~afety pr~~~~t~o~~-----

l.~l: I !J I~Jil~:<.: i~_tdyj;~J:d~ 01~~~~;~ ~: r'c~t~:t~(;:_~~Uii.=.