Professional Documents
Culture Documents
Page | 2
Presented to :
Sir HABIB Khan
Project:
On compensation and benefit of HR of AVARI HOTEL Lahore
Presented by:
GHAZIA ZAFAR
JAVIRIA KHALID
NABEEL
SYED ALI RAZA
2143432
2143431
Page | 3
TABLE OF CONTENTS
ACKNOWLEDGEMENTS
Starting with the name of ALLAH the most beneficent and the most merciful whose
blessings are abundant and favors are unlimited.
As a mater a fact, people tend to forget those who are behind there achievements and
have stood for them whenever they need assistant.
Our gratitude will be meaningless if we are not grateful to almighty Allah for
his kindness upon us. His benevolence and blessings have made us capable.
Page | 4
INTRODUCTION
Avari Hotels is founded in 1944 and is a Pakistani chain which manages hotels in Pakistan, Dubai,
and Toronto, Canada. It was founded by Dinshaw Avari and is now run by his son Byram Dinshawji
Avari, the CEO of Avari Hotels Ltd, and his two sons Dinshaw and Xerxes. Avari's three hotels in
Pakistan are the Avari Towers, Karachi, the Avari Lahore, and the older Beach Luxury Hotel in
Karachi. All hotels offer accommodation, restaurants and outdoor dining.
Portraits of Dinshaw Avari and his wife Khorshed hang in the entrance lobby of the Avari Towers
Hotel in Karachi,Lahore where the two largest function rooms are named after them - Dinshaw
Mahal and Khorshed Mahal.
FOREWORD
There are several information-related issues at hand for AVARI HOTEL
Lahore of primary importance is the human resource department that has the
capability of performing functions such as:
Job analysis, recruitment, training and development, performance appraisal,
setting compensation policies and providing safety and health to their employees.
This report covers all the aspects of the human resource management COMPENSATION AND
BENEFITS concepts presently applied in AVARI HOTEL. On the basis of observation it has
been extracted that Human Resource in AVARI HOTEL is highly motivated due to the perfect
conditions provided to them.
Page | 5
VISION
Together we can make the difference.
Perfect co-ordination guarantees maximum performance.
MISSION STATEMENT
We aim to provide all our guests outstanding quality and comfort with genuine friendliness and
professional warmth,surpassed by none.
Page | 6
OUR BASICS
Always greet a guest warmly and sincerely,with eye contact and using guest name if and
when possible.
Always smile sincerely
Always present your self in a professional manner.
Proper footwear,clean and polished
Correct name tag
Clean,neat,and properly fitting uniform
Always be ready to help a guest
Always use appropriate language when talking to guests and colleagues
Always follow safety rules
Page | 7
INTRODUCTION
Industry
:Hospitality, Tourism
Founded
:1962
Headquarters
:Karachi,Pakistan
Key people
:Dinshaw Avari
:Byram Dinshawji Avari (CEO)
:Dinshaw & Xerxes Avari (Managers)
General manager
H.R Manager
:Mr.Awais Khan
Products
:Hotels, resorts
Website
:www.avari.com (Pakistan)
The AVARI HOTEL , Lahore is a five star hotel located on Sharah-e-Quaid-e-Azam, on the same
stretch of road as the Alhamra Arts Council, Lahore Zoo, Pearl Continental hotel and the Parliament
building.
Page | 8
The year in 1905 Two Italian gentleman,Falettis and Nedous,start building a hotel in
Lahore.Completed in 1908,named the Nedous,this hotel is not only in the heart of the city,but also in
the heart of history itself,as it belongs to the daughter of Mr.Nedous,who marries Sheikh Abdullah,the
late president of post partition Kashmir.
In 1947,after the independence of Pakistan,Nedous was not run as hotel,but was turned into
numerous small offices.
In 1961,Nedous was auctioned to the late Mr.Dinshaw Avari and after extensive
renovations,Park Luxury Hotel came into existence in 1962. The Hotel is 5 minutes drive away
from the central city and 25 minutes away from Allama Iqbal International Airport. Main
attraction for visitors to Lahore are Lahore Fort, Magalia Badshahi Mosque, Magalia Shalimar
Gardens, Polo Club, Gymkhana Golf Course, Alhamra Arts Council, Lahore Museum, Quaid-eAzam Library and Race Course Park which are within 10 km radius of the Hotel. The point of
interest for the guest also includes Wahgah Border.
Total 80 rooms,50 of which were suites,park Luxury boasted of 5 dining halls,a lobby,card
room,billiard rooms,garages and 150 rooms for servants.Each of the 50 suites, besides a huge
bath offered attached dressing and sitting rooms,alongwith their own servant room and a
parking garage!Vadera (rich landlords) and businessmen were the usual clients.
Year 1970 saw the end of this grandeur as this building was demolished according to a contract with
the Government.The foundation stone for the present hotel was laid on September 23 rd 1973 and was
inaugurated on January 3rd 1978,in association with Hilton International for 10 years.Hilton
International Lahore operated as one of the only two five-star Hotels in Lahore.
On October 1st 1988,this contract to an end and the management of Hilton International Lahore
reverted back to the owners, Avari Hotels Limited.
The Avari Hotels in Lahore and Karachi now portray a new corporate logo with the name Avari Lahore
and Avari Tower Karachi.
Page | 9
Location
The 20 story, 236 rooms & suites, newly renovated hotel is located in downtown Karachi near
major cultural attractions within walking distance of shopping and commercial centers. Just 30
minutes drive from Jinnah International Airport via car-shuttle with a straight approach through
the main highway Shahra-e-Faisal.
Location
INTRODUCTION
Beach Luxury Hotel is ideally located adjacent to the central banking & business district (I.I.
Chundrigar Road) and close to the port and other commercial areas. It is still the only resort hotel in
the port city of Karachi, established on March 21, 1948, being the first internationally-acclaimed hotel
established after Partition in Karachi.
The Hotel is the only one in Karachi (for that matter, in Pakistan) set amongst lush tropical gardens
and palm trees, offering unique views of the creek leading to Karachi Harbour, 100 acres of natural
mangroves, variety of birds in their natural setting and the most fabulous winter setting sun!
Page | 10
Location
The 5 star Avari Islamabad is scheduled for soft opening in late 2012.Avari Xpress is ideally
located in the heart of business hub with easy access; 30 minutes away from International
Airport, 5 minutes from city Centre Shopping Malls and close to all major landmarks including
the glorious Faisal Mosque. Due to its location, Avari Xpress has become an ideal choice of
travelers.
Location
This hotel is not only in the heart of the city,but also in the heart of history itself .The Hotel is 5
minutes drive away from the central city and 25 minutes away from Allama Iqbal International
Airport. Main attraction for visitors to Lahore are Lahore Fort, Magalia Badshahi Mosque,
Magalia Shalimar Gardens, Polo Club, Gymkhana Golf Course, Alhamra Arts Council, Lahore
Museum, Quaid-e-Azam Library and Race Course Park which are within 10 km radius of the
Hotel. The point of interest for the guest also includes Wahgah Border.
Page | 11
Overview
Located just minutes away from Dubai International Airport near the Clock Tower in Deira, this 4-star
hotel offers a convenient location to the business and commercial areas of Deira. Near to the Deira
City Centre, guests will enjoy the convenience of shopping.
Location
Located near the Clock Tower in Deira, Avari Dubai is just minutes away from Dubai International
Airport and Deira City Centre Shopping Mall. The hotel is within walking distance from Al Rigga Metro
Station and the famous Dubai Creek.
Business Center
Wireless Internet
Banquet Facilities
Conference/Meeting
rooms
24-hour front desk
Family rooms
Luggage storage
Designated smoking area
Express Check-In/-Out
Currency Exchange
Fitness Center
Swimming Pool
Massage Services
Sauna/Spa
Billiards
Barber/Beauty Salon
Laundry/Dry
Cleaning
Tour Desk
Babysitting Service
Parking
Facilities for the Disabled
Airport shuttle
VIP room facilities
Shoe shine
Fax/photocopying
Concierge service
Shuttle service (free)
Shuttle service (surcharge)
Special Diet Menus (on
request)
Car Rental
Trouser Press
Job analysis
Selection
Recruitment
Orientation
Page | 12
Training
Review benefits
Personnel planning
Recruitment
Selection
Interview
Orientation
Training
Performance appraisal
Benefits & Compensations
Health & safety
Page | 13
They provide training their employees on the job and also off the job.
In Pakistan very few organizations are able to provide trained workforce for the hotel industry
in accordance with international standards. The human resource department of AVARI
HOTEL has to recruit and select the trained as well as untrained candidates and train
TRAINING APPRAISAL
After training, the trainee performance is appraised by the immediate supervisor. The
immediate supervisor in AVARI HOTEL evaluates trainee performance on trainees
assignment, tests and on the job work. This appraisal is very important and it helps a lot in
judging trainees behavior. This appraisal also helps to evaluate employees for promotion.
This appraisal shows trainees:
Page | 14
The immediate supervisor gives his remarks (assessment) according to trainees work and
also attaches his tests and assignments during training with that form.
These appraisal forms are sent to HRD for re evaluation and they keep these forms as a
record of employees performance.
Appraisal is essential for enhancing the productivity of employees and to bring quality
The most important factors that are considered while appraising an employee are:
Appearance
Conduct
Professional Work
Leadership & Teamwork
Planning & Organization
Initiative & Creativity
Communication
Training Skills
Business Attitude & Operational Performance
Achievements of Objectives
Besides this they also consider their customers feedback regarding employee
performance in order to bring quality improvements.They maintain comment boxes and also
BENEFITS:
1.
WORK SCHEDULE:
Work schedule differs for different posts as managers are required to be present at office
timings. For operations employees the facility of flexible work schedule is available that
Page | 15
AVARI supply free meals & tea to employees during working hours.
1 meal and 2 tea breaks in one shift
30 min for lunch/ dinner
15 min for each tea/ breakfast
Employees are given special discount packages on food
3.
LEAVES:
MEDICAL FACILITIES:
AVARI provides free medical facility to all its employees and their children.
5.
LIFE INSURANCE:
AVARI provides life insurance facility to its employees. Minor charges are deducted from
employees pay.
6.
INCREMENTS:
AVARI offers yearly pay rise to its employees regardless of their performance. The rate of
increments is same for all employees.
7.
OTHER BENEFITS:
PROVIDENT FUND:
MEDICAL ALLOWANCE:
Employees not utilizing their medical facilities are awarded Rs.100/month. This amount
keeps on accumulating in the employees medical allowance which is handed over to
him/her at the time of retirement/resignation. Similarly this allowance is also conditional
for the termination cases.
Page | 16
Others are medical facility, hospitalization insurance, life insurance, laundry facility,
discount on rooms and restaurants etc.
COMPENSATIONS:
Employees are provided with the counseling services during their training at the time of
retirement by the HR manger. These services include:
I.
FAMILY COUNSELING:
Family Counseling is a counseling program for employees wherein they are suggested
how to cope with their personal & family problems. So that the management is assured of
the fact that employees are not under any stress and are able to put in their best effort to
perform their jobs effectively and efficiently.
II.
PRE-RETIREMENT COUNSELING:
In pre-retirement counseling program employees who are willing to work after retirement
are given constructive guidance concerning their second careers.
Page | 17
Avari Lahore Hotel has been awarded the World Travel Award for the fifth time as Pakistan's
Leading Hotel in 2010
Page | 18
Also other branches of AVARI HOTEL is awarded for their dining.i-e Fujiyama & Dynasty
cousine
Page | 19
Admin
Q No. 3 Which selection methods are used in recruitment & selection process?
Ans:
Q No. 4 What is your criterion of selecting the professionals in your hotel, such as
managers?
Ans: For managers minimum experience is 3 years in managerial work, minimum
education is Masters degree in relevant field with additional diplomas.
Q No.5 How many times you hire employees in one year?
Ans: Depends on opening of job vacancy.
Q No. 6 What methods you adopt for screening candidates?
Ans: We conduct interviews for screen-out the candidates.
Q No. 7 What type of employees you are hire trained or untrained?
Ans: We hire both trained and untrained employees,the after giving training to them.
Q No.8 Do you make performance standards for the different positions?
Ans: Yes
Q No.9 Who compare the performance of employees with performance standards?
Ans: The immediate supervisor
Q No.10 Describes your performance appraisal method?
Ans: We use Behaviorally rating scale method.
Q No.11 Do you provide incentives and benefits to the senior officers?
Ans: Yes.
Q No.12 Have you any health and safety plan for employees at
workplace?
Ans: We have Proper Health and Safety Committee, Proper Training
Session Regarding Health and Safety.
Q No: 13 Do you offer any after job benefits to your employees?
Ans: Yes we have ,Medical Facility, Hospitalization Insurance, Life Insurance,
Discount on Rooms and Restaurants etc.
Q No. 14 Through which techniques you handle the stress among employees?
Page | 20
Ans: We have a counseling system and have proper training session regarding stress
management.
Q No. 15 Do you developing and give training your managers?
Ans: Yes we give training
Q No. 16 What is your responsibilities being HR manager at AVARI HOTEL ?
Ans: My Responsibilities are to recruit candidates ,their selection, training, benefits and
compensations and also to look after employee relation, their needs, their problems
relevant to the job etc.
Q No. 17 What negotiation techniques you use to handle the conflict?
Ans: We have a proper counseling session; also we have an inquiry
committee from different departments.
Q No. 18 What are the legislations regarding pension & insurance claims and other
allowances of the employees in your hotel?
Ans: We obey the EOBI (Employee Old-Age Benefits Institution) Act in providing the
pension,insurance claims and other allowances.
Q no. 19 Who is establishing goals?
Ans:.Senior Management
Q No. 20: Do you allow the employees to participate in developing plans
in your department?
Ans: yes, we are.
Q No. 21 How you handle candidates interviewed individually, in group
or through panel?
Ans: Depends upon the nature of the job. For top level we have Panel
interview also
Q No. 22 What is your employee turnover ratio ?
Ans: It varies all the time.But according to last reports approximately we have 16%
employees turnover ratio.
Q No. 23 What type of communication between managers and
employees?
Ans: Depend upon the situation.
Q No. 24 Are you giving advices in making new policies and strategies?
Ans: Yes
Q No. 25 Do you take SWOT analysis?
Ans: Yes,we conduct SWOT analysis about 2 years before.
Q No. 26 Do you take feedback from customers about your management in the hotel or
observe the staff behavior by yourself that they perform well or not?
Ans: Yes we took the feedback from customers,and maintain comments boxes and E-Room
for comment online about our staff & services.
Q No.27 What type of strategies you use ?
Page | 21
Page | 22