Guadalupe Rios-Ramirez

714-612-0812(Cell)
6996 Naomi Ave.
Buena Park, Ca. 90620
lramirez9666@yahoo.com
_____________________________________________________________

Objective:
Looking for a challenging position requiring operational, communication and
organizational skills with a firm where advancement and compensation are based on
personal performance.

WORK EXPERIENCE
Sr. QA Analyst /Customer Service Lead/ Accounting
Perform High to Medium complexity tasks within a specified time frame.
Customer Service -Help Client With Issues
Knowledge of technical requirements and the ability to explain them in a manner suitable to both
technical and non-technical to co-workers and clients.
Experience in (oral/written/technical) detail. Ability in problem identification/resolution
Design and develop test plans; include all items in the specification.
Include positive, negative, integration and regression testing.
Communicate issues to the appropriate department
Data Entry - large and small quantity
Handle Finance for Soccer Club 4 teams keep Accounting Ledger and Reports.

PROFESSIONAL SUMMARY
More than nine and half years experience in Quality Analysis in windows NT, windows 95,
windows 2000, Web interfaces, UNIX operating systems, VISUAL BASICS, Java, ASP as front
end and ORACLE, SQL Sever as back end. I had experience in testing both WEB Applications
(E-Commerce) and non WEB applications (ERP) both manually as well as using varies auto
testing tools such as Win runner, NCHELP, XMLSPY,SQA ROBOT,Remote Admin ,
SoapSonar with special emphasis on :

PROFESSIONAL SKILLS
Strong PC skills – NT Windows environment, including spreadsheet, word processing
and presentation software (Word, Excel, PowerPoint)
Hardware : S/390, IBM Compatibles
Operating Systems : MS-DOS, Windows 98,Windows 2000. Windows NT, UNIX,
ACCESS
GUI : Visual Basics 5.0, Developer 2000, JAVA
TESTING TOOLS : Win runner, NCHELP, XMLSPY,SQA ROBOT,Remote
Admin, SoapSonar , Mercury
BROWSERS : NETSCAPE, Internet Explorer
LANGUAGES : COBOL, C, System:
Club Administrator /Register : Accounting and Balance Ledger for Cerritos United Soccer Club

EDUCATION
EDUCATION : BA (Buisness Administration )
AA ( Administration of Justice)
High School Diploma
Certified Report Writer
Inventory
NT Data management
UNIVERSITY : CAL State Long Beach Graduate 1989
JC. College : Cerritos College Graduate 1987
Computer Training Certified Training center Certified 1998

EMPLOYMENT 3/1/2001 – 11/20/2008 V-Tek Services

Diamond Bar, Ca
Sr. QA Analyst /Customer Service

1997 - 2001 Primal Communication

Irvine, Ca
Customer Service Lead / QA software Analyst

1990 – 1997 Page Prompt

La Mirada, Ca
System administrator
Billing Manager
Inventory Manager
Lead Customer Services Representative

Bilingual : Fluent in English and Spanish