4:25PMConnecting...

4:25PMConnected. A support representative will be with you shortly.

4:25PMSupport session established with PRAVEEN KUMAR.
4:25PMPRAVEEN KUMAR:Thank you for contacting the HP Chat Specialist Team. My name i
s Praveen ,I will be your chat support specialist today. Please give me 2 minute
s to review the information and assist you.NOTE: For security reasons, please do
not send credit card information via chat.
4:25PMVijay M:HI
4:28PMVijay M:I bought a n ew Laptop with HP r205tu series ,i installed Windows 7 bu
t the machine is hanging a lot and restarting .I wanted a machine in other serie
s
4:28PMPRAVEEN KUMAR:Hello Vijay ,how are you doing today ?
4:29PMVijay M:hi i am gud
4:29PMVijay M:r u there
4:30PMPRAVEEN KUMAR:yes .
4:30PMPRAVEEN KUMAR:We apologizxe for the delay .
4:32PMVijay M:My new laptop is not supporting Linux,Hanging a lot,Showing Blue scree
n error and getting crashed and restarts a lot.These are the problems i am facin
g with my new HP laptop
4:32PMPRAVEEN KUMAR:if I understand correctly ,notebook getting restarts frequently
with blue screen error ,Am I correct ?
4:33PMVijay M:ya
4:34PMPRAVEEN KUMAR:We apologize for the inconvenience caused .
4:34PMPRAVEEN KUMAR:please do not worry we will definitely help you .
4:34PMPRAVEEN KUMAR:Before we proceed could you please confirm the following detail
s ,Contact number :9600795993Serial number :cnd4481vf4product number :K8U05PAEma
il ID :er.vijayindia@gmail.comCountry you are currently located: Please share.AL
ternate contact number :please share .Best time to contact :Please share
4:35PMVijay M:ya ,India
4:35PMVijay M:anytime
4:36PMPRAVEEN KUMAR:Thank you for confirming .
4:36PMVijay M:may I know when u ll contact me
4:37PMPRAVEEN KUMAR:Thank you for confirming the details ,Please refer to www.hp.com
/go/privacy for HP privacy policy .
4:38PMPRAVEEN KUMAR:Please let me know since how long are you facing the issue .
4:38PMVijay M:hi
4:38PMVijay M:i wanted to know when and at what time u ll contact me
4:39PMPRAVEEN KUMAR:As we are from chat support team ,Contact number is for the refe
rence incase if chat disconnects ,We will call you back to help you .
4:39PMVijay M:k whether u ll solve my problem now
4:40PMPRAVEEN KUMAR:Yes ,please allow me for a moment so that we will help you to re
solve the issue on chat .
4:40PMPRAVEEN KUMAR:Please let me know since how long are you facing the issue .
4:41PMVijay M:from the time i bought it
4:42PMPRAVEEN KUMAR:In this case we request you to perform the hard drive and memory
test for the notebook .
4:42PMPRAVEEN KUMAR:We will provide steps to perform the tests .
4:42PMVijay M:ya
4:42PMPRAVEEN KUMAR:1.Turn on the computer and immediately press the F2 key repeated
ly, about once every second. 2.The HP PC Hardware Diagnostic UEFI home page disp
lays a list of tests. 3.select components test 4.Select Memory test-perform both
quick and extensive test 5.After the completion of the test please select hard
drive test 6.Perform both quick and extensive test 7.If the computer passes the
test everything would be fine with the hardware 8.Please note down if it gives a
ny error message
4:43PMVijay M:hi before going through this test i am in need of a different model of
Notebook.Can u exchange with that model
4:44PMPRAVEEN KUMAR:Please do follow the above steps and perform the steps and pleas
e note down the error .

4:45PMVijay M:if i disconnect the chat now ,how to join the same chat again
4:46PMPRAVEEN KUMAR:We will provide the case id and the link to resume thee chat .
4:46PMPRAVEEN KUMAR:And we will forward an email ,please reply to email with result
.
4:46PMPRAVEEN KUMAR:could you please provide me your complete address ,* Full Name:*
Full Mailing Address (No P.O. Boxes):* Apartment/Building/Mailstop:* City:* Sta
te:* Zip/Postal Code:* Phone Number (including area code):
4:47PMVijay M:Full Name: Vijay M * Full Mailing Address (No P.O. Boxes):46,Dr.Ansa
ri Street,Pollachi* Apartment/Building/Mailstop:* City:Coimbatore* State:Tamilna
du* Zip/Postal Code:642001* Phone Number (including area code):9600795993
4:47PMPRAVEEN KUMAR:thank you for the details .
4:48PMPRAVEEN KUMAR:Is there any other technical issue that I could assist you with
today?
4:48PMVijay M:can u send me the chat link ???
4:49PMPRAVEEN KUMAR:Just in case you need to contact us about the same or a related
issue in the future, your Service Ticket number is 3017240591.Thank you for cont
acting the HP Chat Specialist Team, and remember for your support needs you can
visit us at:http://h22207.www2.hp.com/in-en/contact-hpHave a great day!
4:52PMVijay M:hi praveen
4:53PMConnection lost. Attempting reconnection...
4:54PMConnected. A support representative will be with you shortly.
4:54PMPRAVEEN KUMAR:yes ,Please let me know .
4:54PMSupport session established with PRAVEEN KUMAR.
4:55PMVijay M:Irrespective of the issue,i needed to replace this model ,whether it i
s possible
4:56PMPRAVEEN KUMAR:Sorry Vijay ,Notebook replacement could not be done from our end
.AS we see notebook was purchased on 01/30/2015 .
4:57PMVijay M:It was purchased on 30/Jun/2015
4:57PMVijay M:from shop
4:58PMPRAVEEN KUMAR:We apologize for the inconvenience caused as the warranty is mis
match .
4:58PMPRAVEEN KUMAR:please let me know do you have the invoice copy of the notebook
.
4:59PMVijay M:I dont have a soft copy now
5:01PMPRAVEEN KUMAR:In this case we request you to perform the above steps and let m
e know ,So that we will arrange technician if you face any hardware issue with p
c and need ful will be done .
5:01PMPRAVEEN KUMAR:"I would request you to scan the invoice copy(purchase bill). I
am going to forward you a mail, please reply on that e-mail after attching the D
ocument.I will forward the same to our warranty team to update the warranty."
5:01PMVijay M:i will send u the HP ADP Offer -registration