Revenue Wire

Hi my name is Khelchand , I am the technician from the Premium Technical Support ,who
would be working on your issue,How are you doing today ?
I just wanted to reconfirm the issue you as facing i.e "Skype not working " am i correct ?
Is there any other issue you would like to me to work on my computer?
I know s that you're facing inconvenience because of it and i will try my level best to
resolve your issue.
I would like to inform you
Even if you see that I am working on computer and clicking here and there, and you want
to inform or ask something to me, you may simply communicate with me through this live
help chat window tool.
I would like some permission from you side before start my work.
I am going to optimize your Computer I would like to inform you that Optimization
contains deletion of Temporary Files, junk files,removal of unwanted toolbar and software
from your computer which would definitely enhance its functionality.
May I have the permission to delete them?
Can I Reset your browser. I would like to inform you that Browser Optimization contains
deletion of Temporary Internet Files, junk files, cookies, from browser which would
definitely enhance its functionality,.
May I have the permission to delete them?
now i will start to work on your computer as soon as I'm done with it i will call you back
I am done with my work on your computer
Please go ahead and check your computer for sometime.
* Is there any other issue you are facing apart from these in your computer?
* Do i have the permission to put the case as closed
1:Before we end, I want to confirm that the reported issue is completely resolved
and you are satisfied with our support?
2:Is there any other issue I can extend my support on?
3:I would also like to inform you that in order to further improve our services
towards our customers,
you might receive an email survey related to this call. We would really be
thankful, if you could provide your valuable feedback on the same
Thank you for choosing Premium Technical Support Have a great day, bye...
My Phone Support
Hi my name is Khelchand, I am the technician from the My Phone Support ,who would

be working on your issue,How are you doing today ?

I just wanted to reconfirm the issue you as facing i.e " Cannot send emails " am i correct ?
Is there any other issue you would like to me to work on my computer?
I know s that you're facing inconvenience because of it and i will try my level best to
resolve your issue.
I would like to inform you
Even if you see that I am working on computer and clicking here and there, and you want
to inform or ask something to me, you may simply communicate with me through this live
chat
I would like some permission from you
I am going to optimize your Computer I would like to inform you that Optimization
contains deletion of Temporary Files, junk files,removal of unwanted toolbar and software
from your computer which would definitely enhance its functionality.
May I have the permission to delete them?
Can I Reset your browser. I would like to inform you that Browser Optimization contains
deletion of Temporary Internet Files, junk files, cookies, from browser which would
definitely enhance its functionality,.
May I have the permission to delete them?
now i will start to work on your computer as soon as I'm done with it i will call you back
I am done with my work on your computer
Please go ahead and check your computer
Is there any other issue you are facing apart from these in your computer?
Do i have the permission to put the case as closed

For Survey
https://pinpoint.microsoft.com/Services/12884946101
Thank you for choosing My Phone Support Have a great day bye.
Others
Hi my name is Khelchand , I am the technician from the Premium Technical Support ,who
would be working on your issue,How are you doing today ?
I just wanted to reconfirm the issue you as facing i.e " pc working slow
" am i correct ?
Is there any other issue you would like to me to work on my computer?
I knows that you're facing inconvenience because of it and i will try my level best to

resolve your issue.

I would like to inform you
Even if you see that I am working on computer and clicking here and there, and you want
to inform or ask something to me, you may simply communicate with me through this live
chat
I would like some permission from your side before start my work.
I am going to optimize your Computer I would like to inform you that Optimization
contains deletion of Temporary Files, junk files,removal of unwanted toolbar and software
from your computer which would definitely enhance its functionality.
May I have the permission to delete them?
Can I Reset your browser. I would like to inform you that Browser Optimization contains
deletion of Temporary Internet Files, junk files, cookies, from browser which would
definitely enhance its functionality,.
May I have the permission to delete them?
Now i will start to work on your computer as soon as I'm done with it i will call you back
I am done with my work on your computer
Please go ahead and check your computer
Is there any other issue you are facing apart from these in your computer?
Do i have the permission to put the case as closed

Thank you for choosing Premium Technical Support Have a great day bye

I'll call to reconfirm issue resolution ok

***************Troubleshooting Steps ****************
#Call the cx , confirm issue and took permissions for tune up and reset browsers
#Created restore point
#delete temp, %temp%, prefetch file
#ran disk cleanup
#Ran temp file cleaner
#Uninstalled temp file cleaner
#Ran adware removal tool
#Ran norton power eraser
#Increased number of processors from msconfig, checked msconfig
#Unchecked max.memory option from msconfig
#disabled services from msconfig

#disabled startup services

#Adjust / Checked visual effects from performance
#increased / Checked virtual ram from performance
I would like some permission from your side before start my work.
#ran malware byte
#Delete temporary Internet files, delete cookies , history from Internet explorer
#reset internet explorer
#clear ssl cache from internet explorer
#reset Google chrome
#delete some unwanted extension from Google chrome
#delete atf cleaner, malware byte, adware removal tool from downloads
#restarted the computer
#
#ask to check the computer
#cx checked computer
#cx said its working fine
#Heat Check Done ( Spoc )
#Closing Done
#Closed the case
*************** Ccleaner ***************
#Ran ccleaner
# took backup of registry from ccleaner
# Fixed registry from ccleaner
#Uninstalled ccleaner

*********EMAIL *********
1) Hello sir,
Please give permission for keep the case as active
cx details as follows:
OUTLOOK ISSUE
http://answers.microsoft.com/en-us/outlook_com/forum/oemail-oapps/outlook-notsyncing-to-windows-8-pc-mail-app/94370d08-4ad1-471c-b542-b270a84fb39b

Phone: 800-936-5700 : { MICROSOFT } FOR CONFERENCE CALL.

OPTIONAL FOR VIRUS ISSUE

RAN NPE
REBOOT
DELETED INFECTIONS FOUND
Deleted used software
*******************Troubleshooting Steps for Popup******************
Took remote
Created System Restore Point
Deleted Temp,%temp%,prefetch
Ran Ccleaner deleted junk files fixed registry issue
tweaked settings in startup
Reboot
Install ad block plus in chrome IE firefox
Deleted used software
P.Zone
https://sites.google.com/site/millseagles/home/Games/strategy/age-of-war-2
A/C id : 31370055
IFSC CODE: BKID0009202
https://sites.google.com/site/new2studyhall2/games/
https://sites.google.com/site/unblockedgamesportal/whack-your-ex
https://online-unblocked-games.weebly.com/metal-slug.html

http://www.virtualdesktop.org/complete/index.html
For Manual IN
Thank you for calling Premium Techical Support (My Phone Support look in ayaya for
MPS )

My name is Khelchand.
May I know your Customer ID
Can i know your First Name?
Ok and the last name would be?
Can i know your email address?
Thank you for providing your valuable details
How May I help you today?
I know s that you're facing inconvenience because of it and i will try my level best to
resolve your issue.
Verify and capture MAC
To help you out might need to take remote control of your computer May I have the
permission to take that
Ok before I start remote of your computer I would like to tell you that In these
remote control you are the primary controller and I will be the secondary controller
and in-case you want to end your remote control you can simply click on red
cross to end these remote control
Before ending remote ask for Phone number Alternate phone no. and timezone.
FYI Telephone code 801-969-7007

Country

Prefi
x

United State(US)

Canada

9
9011
Australia
61
United
9011
Kingdom(UK)
44
9097
Israel
2
9011
China(Shanghai) 86
9011
Japan
81
9011
Germany
49
9011
France
33
Location
Japan

Tel Number
Customer Tel
Num
Customer Tel
Num
Customer Tel
Num
Customer Tel
Num
Customer Tel
Num
Customer Tel
Num
Customer Tel
Num
Customer Tel
Num
Customer Tel
Num
Prefix
901181

Code
#004
810
#004
810
#512
340
#512
340
#512
340
#512
340
#512
340
#512
340
#512
340
Suffix
#512340

Australia
UK
Hawai

901161
901144
901101

#512340
#512340
#004810

Gadget issue:
"C:\Users\USERNAME\AppData\Local\Microsoft\Windows Live\Services\Cache", open
"Config.xml" (RMB -> Edit) and save it

******* Tune up ******

********** T/S *********
#Unable to create restore point because of safe mode.
#confirmed issue , took permissions
#delete temp, %temp%, prefetch file
#ran disk cleanup
#checked msconfig

#Ran temp file cleaner

#Uninstalled temp file cleaner
#manage add on of google chrome, checked extensions of chrome
#Ran adware removal tool
#Adjust visual effects from performance
#Checked virtual ram from performance
#Ran malware byte ( already in computer )
#delete cookies , browsing history from internet explorer
#checked manage add on of Internet explorer
#Ran norton power eraser
#Checked msconfig
#rebooted the computer
#Ask to check