Course Description: This intensive class will guide the student through the Project Quality Management process as defined by the Project Management Institute (PMI). Students will be introduced to industry best practices. Who Should Attend: This class is intended for any person functioning as a Project Manager or aspiring to be a Project Manager. Benefits of Attendance: Upon completion of this course, students will be able to:
Effectively plan quality into their project.
Effectively determine quality requirements as they pertain to the scope/requirements of the project. Perform quality assurance functions on their projects. Perform quality control functions on their projects.
Prerequisites: Students should have taken the Project Management Overview, Project Scope and Requirements Management, and Project Time and Cost Management courses. Course Outline:
Chapter 1: Overview Of Project Quality Management
Chapter 2: Quality Planning 1. Introduction to Quality Planning 2. Inputs to Quality Planning include: Enterprise Environmental Factors, Organizational Process Assets, and the Project Scope Statement 3. Tools and Techniques for Quality Planning 4. Cost-Benefit Analysis 5. Benchmarking 6. Design of Experiments 7. Outputs of Quality Planning 8. Quality Management Plan 9. Quality Metrics 10. Quality Checklists 11. Process Improvement Plan 12. Quality Baseline 13. Project Management Plan Updates Exercise Chapter 3: Performing Quality Assurance 1. Introduction to Performing Quality Assurance 2. Inputs to Performing Quality Assurance include: Quality Management Plan, Quality Metrics, Process Improvement Plan, Work Performance Information, Approved Change Requests, Quality Control Measurements, Implemented Change Requests, Implemented Corrective Actions, Implemented Defect Repair, Implemented Preventive Actions 3. Tools and Techniques for Performing Quality Assurance 4. Quality Planning Tools and Techniques 5. Quality Audits 6. Process Analysis 7. Quality Control Tools and Techniques
8. Outputs of Performing Quality Assurance
9. Requested Changes 10. Recommended Corrective Actions 11. Organizational Process Assets Updates 12. Project Management Plan Updates Exercise Chapter 4: Performing Quality Control 1. Introduction to Performing Quality Control 2. Inputs to Performing Quality Control include: Quality Management Plan, Quality Metrics, Quality Checklists, Organizational Process Assets, Work Performance Information, Approved Change Requests, and Deliverables 3. Tools and Techniques for Performing Quality Control 4. Cause and Effect Diagrams 5. Control Charts 6. Flowcharting 7. Histograms 8. Pareto Charts 9. Run Charts 10. Scatter Diagrams 11. Statistical Sampling 12. Inspection 13. Defect Repair Review 14. Outputs of Performing Quality Control 15. Quality Control Measurements 16. Validated Defect Repair 17. Quality Baseline Updates 18. Recommended Corrective Actions 19. Recommended Preventive Actions 20. Requested Changes 21. Recommended Defect Repair 22. Organization Process Assets Updates 23. Validated Deliverables 24. Project Management Plan Updates