BNSG-9000 Firmware User's Guide

bNSG Firmware.
book Page i Tuesday, March 4, 2008 3:21 PM
Network Services Gateway

bNSG 9000
Firmware Users Guide
For bNSG 9000 Ver. 1.1
P/N MAN-bNSG-9K-FW-1.1 Revision A

March 2008
bNSG Firmware.book Page ii Tuesday, March 4, 2008 3:21 PM
ii
Disclaimer
Harmonic Inc. reserves the right to change any products described herein at any time, and
without prior notice. Harmonic assumes no responsibility or liability arising from the use of the
products described herein, except as expressly agreed to in writing by Harmonic. The use and
purchase of this product does not convey a license under any patent rights, copyrights, trademark
rights, or any intellectual property rights of Harmonic. Nothing hereunder constitutes a
representation or warranty that using any products in the manner described herein will not
infringe any patents of third parties.
Trademark Acknowledgments
Harmonic and all Harmonic product names are trademarks of Harmonic Inc. All other trademarks
are the property of their respective owners.
Compliance and Approval
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15, subpart B of the Federal Communications Commission (FCC) rules.
These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment.
This equipment generates, uses and can radiate radio frequency energy. It may cause harmful
interference to radio communications if it is not installed and used in accordance with the
instructions in this manual. Operation of this equipment in a residential area is likely to cause
harmful interference. If this occurs, the user will be required to correct the interference at their
own expense.
Connections between the Harmonic equipment and other equipment must be made in a manner
that is consistent with maintaining compliance with FCC radio frequency emission limits.
Modifications to this equipment not expressly approved by Harmonic may void the authority
granted to the user by the FCC to operate this equipment.
Compliance with WEEE
Harmonic will ensure that all product which cannot be re-used will be recycled in compliance with
the WEEE Directive. To that end, users are advised that (1) Harmonic equipment is not to be
discarded in household or office garbage, (2) customers may consult the Harmonic website
(http://harmonicinc.com) for additional and updated information on this process.
The following table lists agency approvals:
Agency
Approval
North American EMI
FCC Part 15, subpart B, Class A
North American Safety
CAN/CSA-C22.2 NO. 60950-1-03, UL 60950-1
European EMI
EN55022 Class A, EN50082-1
N/A
European Unions Directive 2002/96/EC as amended by Directive

2003/108/EC, known as WEEE
Harmonic Inc. 2008

ALL RIGHTS RESERVED
bNSG Firmware.book Page iii Tuesday, March 4, 2008 3:21 PM
Table of Contents
Preface
1
Features and Specifications

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Management Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Main Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Initial Configuration of bNSG

Initial Configuration via NMX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Zapping During Power Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Upgrading the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Monitoring and Troubleshooting

Alarm List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Warning List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Control Panel
Using the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Control Panel Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Control Panel Screen Concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Moving along the Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using Hotkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Control Panel Operation Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Editing Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Monitoring the bNSG 9000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Monitoring Output Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
bNSG Firmware.book Page iv Tuesday, March 4, 2008 3:21 PM
iv Table of Contents
Monitoring Alarms/Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Monitoring ETH ports MAC Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Monitoring Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Monitoring Hotkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
24
24
24
25
Customer Support Information

Contacting Harmonic for Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Documentation Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Glossary
Index
bNSG Firmware.book Page v Tuesday, March 4, 2008 3:21 PM
Preface
This guide lists the main firmware related features of bNSG 9000. In
addition, it describes the initial configuration, monitoring and
troubleshooting of the bNSG device.
Manual Organization
This guide is organized as follows:
Features and Specifications introduces features of

bNSG 9000.
Initial Configuration of bNSG describes the initial configuration via

NMX and monitoring via the control panel.
Monitoring and Troubleshooting lists the available alarms and

warnings and offers a remedy.
Control Panel describes the control panel and its screen and
explains how to monitor the device via the control panel.
Customer Support Information provides Customer Support contact

information.
, Glossary, lists commonly used industry-wide terms as well as terms

used in this guide.
bNSG Firmware.book Page vi Tuesday, March 4, 2008 3:21 PM
vi Complementary Documentation
Preface
Complementary Documentation
Document
NSG 9000 Hardware and
Installation Guide
Description
Describes the main features, and installation
instructions of the NSG 9000 platform.
Conventions
This guide uses the following notational conventions:
Convention
Description
Courier font regular
System messages, syntax statements, or

command examples.
Courier font bold
Commands that you are instructed to enter.
italic font
For emphasis or command variables.
[italic font]
In syntax statements, items inside brackets are

optional.
Caution:
Note:
Indicates a situation that might impair data. Read

provided instructions!
Highlights important information.
Tip:
Provides time-saving or informative suggestions

about using the product.
Warning:
Indicates a situation that causes damage to the

system or might harm a person.
bNSG Firmware.book Page 1 Tuesday, March 4, 2008 3:21 PM
Chapter 1
Introduction
This guide describes the initial configuration and monitoring instructions
for bNSG(TM) (Broadcast Network Services Gateway) 9000.
The bNSG 9000 firmware runs on the NSG 9000 hardware platform.
bNSG 9000 firmware together with the innovative and robust capabilities
of the NSG 9000 platform, yields an advanced broadcast edgeQAM
device.
This high density edgeQAM system performs PID filtering, multiplexing,
QAM modulation, and RF upconversion of MPEG transport streams. The
bNSG accepts digital MPEG input through its gigabit Ethernet (GbE) ports
and routes the streams to its QAM-RF output ports. It is capable of scaling
up to 72 QAM-RF output streams.
The number of the delivered transport streams is defined according to
the device configuration and number of QAM-RF modules mounted in
the slots of the device. The following figure illustrates the back panel of
the device with its various components:
2 Introduction
CHAPTER 1
Management Interfaces
Harmonic offers several methods for configuring the bNSG 9000 devices
and monitoring their status. All management interfaces listed below
connect to the bNSG 9000 over LAN, via its ETH1 Ethernet port.
Caution: Harmonic strongly recommends using an Ethernet network
that is isolated from any other networks or subnets at your site for
management of the bNSG 9000 gateways. It ensures adequate security,
and prevents possible disturbances to the normal operation of bNSG
9000 devices due to uncontrolled network activity.
The table below lists the available management interfaces according to
the management purpose for which they are designed:
Purpose
Configuration,
Status and Alarm
Monitoring of
multiple bNSG
9000 devices
Recommended Tool
Harmonic NMX / 3rd party SNMP monitoring.
Use NMX (Harmonic's Digital Service Manager) for
configuring, monitoring general status and alarms of
multiple bNSG 9000 devices. A single NMX manager may
be used to monitor several hundreds bNSG 9000
devices, located in several different sites.
Monitoring of the
Control Panel
bNSG 9000 device The bNSG 9000 control panel is located on the front
panel of the bNSG 9000. The control panel is active once
the bNSG 9000 boots up. It also allows you to monitor the
bNSG 9000's status, view its alarms (if present), and
troubleshoot them.
Introduction 3
Main Features
The following table describes the main features of the bangs 9000
application:
Component
Input
Feature
Max. Input bitrate
52 mbps per socket
Dynamic Extraction of input
Dynamic detection of changes in services and

PSI tables at the input.
Filtering of GbE Input
Data arriving to the bNSG input GbE
Input Format
MPEG2 transport over UDP/IP
IP unicast or multicast
supports IGMP ver 1 or 2
Multiplexing/provisioning
options
Full multiplexing (any input to any output)
Multicast of any input stream to multiple

streams including duplication of any input.
PID range - partial or pass through of a

complete transport from input to output
RSS (Reference Service Stream
Spooling of PSI/SI tables
Spooling of TDT/TOT tables
Processing
Output
Scrambling
Management
Redundancy
Description
Max output bitrate
See NSG 9000 Hard Ware and Installation

Users Guide
QAM-RF
See NSG 9000 Hard Ware and Installation

Users Guide
ASI Monitoring
The unit duplicates the required output stream

to the ASI output port for monitoring purposes.
Not supported in this

release
Management and
monitoring
NMX only. See, NMX Online Help.
Device redundancy
1:1 or N:1 device redundancy managed by

NMX
Input Socket redundancy
Managed internally by the bNSG device
RF Module redundancy
Managed internally by the bNSG device
4 Introduction
CHAPTER 1
Chapter 2
bNSG units are deployed, configured and managed by NMX Digital

Service Manager. NMX offers comprehensive management of networks
including automatic device redundancy, source switching and
automation. Under NMX, the bNSG is managed as an integral part of a
broadcasting system.
Initial Configuration via NMX

The bNSG ships with BOOT program pre-configured as follows for
operation under NMX:
BOOTP enable - allows to automatically assign a valid IP address.
BOOTP timeout - 3 retries, one per second. Defines the number of

times the device sends BOOTP requests.
In order to install a bNSG device in an NMX managed network, perform

the following:
1. Launch NMX.
2. Create a network group, or open an existing one.
3. Select Create Physical Devices > Network Gateway.
4. Drop the icon in the map.
The following dialog appears:
6 Initial Configuration via NMX
Enter the MAC

address subnet
mask and
default gateway
Select the
required
software version
5. Under General Properties, do the following:
In Name, enter a name for the device.
In Hardware Model, verify that bNSG 9000 appears.
6. Under Physical Address 1, do the following:
CHAPTER 2
Initial Configuration via NMX 7
In MAC Address, enter the MAC address. You can obtain the MAC
address via the control panel as explained in Monitoring ETH
ports MAC Address on page 24. The MAC address is also
provided on a sticker at the back panel, under the label MAC
address for Ethernet port 1.
In IP Address, enter the IP address that you would like NMX to

assign to the Ethernet 1 port of the bNSG.
In Subnet mask, enter the required subnet mask.
In Default Gateway, enter the required address.
7. Under Advanced Properties, in Desired Software Version, select

the desired software version.
8. Click OK.
9. If configured offline, reboot or start the bNSG unit.
The bNSG sends a BOOTP request as broadcast. NMX recognizes the
bNSG device according to its physical address and assigns it IP
properties as configured.
If after 5 seconds (that is 5 BOOTP requests) the bNSG does not
receive a BOOTP response from the NMX, it boots with its previous IP
settings that are saved in its non volatile memory. You can monitor
BOOTP requests and those replied in the BOOTP server Daemon
window in NMX.
Note: For information about NMX and firmware updates, refer to the
NMX online help, upgrading embedded firmware.
Zapping During Power Up

You can clear the configuration stored on the bNSG 9000 during boot
up. Use this option, in case the stored configuration is corrupted and
prevents the device from booting up properly. Once you zap the device,
it boots up with the factory defaults. To zap the device, use the control
panel as explained below:
1. Boot up the device and follow the control panel messages.
2. Wait for the following message: Press Esc to Stop (5 sec)
It appears after the message Loading...
8 Upgrading the Firmware
CHAPTER 2
3. To zap, that is to clear the configuration, click <Esc>. You have

around five seconds to click <Esc>.
The following message appears: Press OK to zap (5 sec)
If you do not click <Esc>, boot up process continues regularly.
4. Click <Enter>.
The device zaps and reboots with factory defaults.
Note: For detailed information about the control panel, see Control
Panel on page 17.
Upgrading the Firmware

The bNSG 9000 ships with firmware installed. However, Harmonic
periodically releases firmware updates. To find out if the provided
firmware meets your needs or must be updated, contact Harmonic
Technical Support.
Firmware upgrade is performed by NMX. For further details, refer to NMX
Online Help.
Chapter 3
The bNSG 9000 device has warnings and alarms. When the bNSG 9000
issues a warning or alarm, the warning or alarm message is posted to
NMX and to the control panel. The number of currently-active warnings
and alarms appears in the Alarm screen of the control panel. For details,
see Monitoring Alarms/Warnings on page 24.
Refer to the table below for a description of the reported alarms and
warnings and how they may be resolved. The alarm messages appear in
the table as in NMX unless else is indicated:
Note: X indicates the number for either fan, service, input, TSout,
Upconverter or QAM.
Alarm List
The following table lists the alarms of bNSG 9000 according to the
module that issues the alarm. The alarms are arranged in alphabetical
order with a short description and a solution to remit the alarm.
Alarm Message
Description
Solution
Cannot establish
communication with the
control panel module
1. Replace the front panel
Platform
Front Panel
Communication
2. Replace the Processing module

3. Call Customer Support
10
CHAPTER 3
Alarm Message
Description
Solution
Front Panel Missing
Front panel is missing
Verify that the front panel is fastened

securely to its place.
High Temperature
Failure
The unit is overheating
Check front panel connection and the

speed of the fans
LCD Communication
Failure
Cannot establish
communication with the LCD
panel
1. Replace the front panel
Power Supply X
Failure
Power supply 1 or 2 is
malfunctioning
Replace power supply unit
System Voltage
Error
Invalid voltage is detected in

the device
Reboot the device
If persists, call Customer Support
Temp/Voltage
Communication
Error
Cannot read the temperature

or voltage
Call Customer Support
Master OFF State
HHP disabled the master

device
Informational alarm only.
2. Replace the Processing module

3. Call Customer Support
Look for another alarm that triggered the

redundancy switch.
GbE Port
GbE Port Failed
The Gigabit Ethernet port on a

BNG is down. Redundancy is
set on this alarm by default.
Check for the following errors:
CRC errors
Link down
SFP not mounted
CRC Error
At least one packet has CRC

error
Check the switch, fiber, and copper

connections. Check source (input or
output).
ETH Buffer Overflow
Management traffic on the

GbE port exceeds the ports
capacity.
Check sources for excessive

management traffic.
Invalid Input Packet
The payload length of an input

UDP packets is not divisible
by 188 bytes a standard
length of an MPEG packet
Check source
11
Alarm Message
Description
Solution
Link Down (RJ45)
Three reasons may cause this

alarm:
1. Verify that the copper cable is

properly connected.
The GbE port is

malfunctioning
The source is not sending

a signal
The source is sending a

signal that is too weak
2. Check that the source is sending a

signal.
Link Down (SFP)
Problematic link to the SFP
Verify that the fiber is connected properly

to the SFP
SFP Missing
The SFP connector is missing

from the GbE port
Check that the SFP connector is fully

inserted
PHY ID Error; instable

communication with GbE
module
1. Reset unit.
GbE Primary Socket

Not Active
Primary socket failed, or if in

single mode, de-activate
manually
Check Primary socket
GbE Backup Socket

Not Active
Backup socket failed, or if in

single mode, de-activate
manually
Check Backup socket
GbE Socket Failed
The socket does not reach the

GbE port.
Ensure the socket is correctly defined

and is streamed to the device.
Card Missing
The slot is assigned but no

card is mounted in the slot
Mount a card as assigned
Card Mismatch
The mounted card is different

than the assigned card
Mount a card as assigned
GbE Card
GbE Controller
Failure
2. If problem persists, call Customer

Support.
GbE Input Socket
Slot
TS Out
12
CHAPTER 3
Alarm Message
Description
Solution
TS Out Overflow
The actual output bitrate

exceeds the configured QAM
output bitrate
Deprovision several services of the

specific output until the alarm clears.
Backup QAM-RF
Module Occupied
Backup QAM-RF module is

activated and another QAMRF module failed. If device
redundancy is available, this
alarm triggers device
redundancy switch.
Check for faulty modules and replace

them
Critical Error
Internal fatal error in the

QAM-RF modules
1. Re-install the module
The device cannot

communicate with the QAMRF module
1. Check that the module is properly

inserted
Module initialization failed
Re-insert module
Re-configure module
QAM-RF Module
Communication
Failure
Initialization Failure

Support.
2. Assign the module
Processing Error
QAM-RF global error
Replace module
QAM-RF Module
Failure
Service affecting alarm that

triggers device redundancy.
Alarm is issued when RF
module redundancy is
enabled and the backup
QAM-RF module is faulty
Replace faulty modules
Temperature Out of
Range
The upconverter's
temperature is out of the
allowed temperature range:
(0C to 70C).
Check for proper operation of the

cooling fans.
Make sure that air inlets in the

device's front panel are clean.
If problem persists, power-off the

device and contact Customer
Support.
Upconverter (X-module number, Y-RF port number)
13
Alarm Message
Description
Solution
Communication
Failure
The device can not

communicate with the
upconverter.
1. Reset unit
RF Level Out of
Range
The power level of the RF

signal going into the
upconverter is out of the
allowed range.
PLL1 Failure
Indicates a HW failure
Replace the module
PLL2 Failure
Replace the module
Power Supply
Failure
Power level to the

upconverter momentarily
exceeded limits
Software Failure
Replace the module
Remap Range
Overflow
The number of PIDs of the

Reference Service exceeds
the configured number
Increase the configured remap range.
Missing Input
Service
The PMT of the Reference

Service is missing
Check source
Input RSS PID

Missing
At least one PID is missing in

the Reference Service
Check source
2. Replace the module

Support
Reference Service
Warning List
The following table lists the warnings of NSG 9000 according to the
module that issues the warning. The alarms are arranged in alphabetical
order with a short description and a solution to remit the alarm.
14
CHAPTER 3
Alarm Message
Description
Solution
Backup QAM-RF
Module Missing
Slot nine is unoccupied and

RF module redundancy is
enabled.
Insert a module in slot nine
Corrupt Firmware
File
Could not load new firmware

file to flash due to file
corruption.
Call Customer Support.
Fan X Failure
Fan X (x= 1-4) is

malfunctioning.
Replace the fan as instructed in the NSG

Platform Hardware and Installation Guide.
Firmware File
Download Failed
Failed to download new

firmware file using the
specified path.
Check the specified path.
Nearing
Temperature Failure
The unit is close to

overheating
Check front panel connection and the

speed of the fans
Slave ON State
HHP enabled the slave device Informational alarm only.
Platform
Look for another alarm that triggered the

redundancy switch.
NTP Connection
Failure
Connection to NTP failed or

lost
Check Ethernet link of Ethernet port 3.
Check NTP server definitions.
Instable communication with

the SFP module
1. Verify that the SFP module is mounted

properly
GbE Port
SFP Communication
Error
2. Replace SFP
3. Reset unit
Support
GbE Card
Extraction Buffer
Overflow
Extraction descriptor FIFO

overrun
Check PSI bitrate
15
Alarm Message
Description
Solution
GbE Management
Rx Failure
Management traffic buffer

overload resulting in
management packets loss.
Check the bitrate of the management

packets
GbE Management
Tx Failure
Detecting problems when

trying to transmit
management data
1. Reset unit.
General HW Failure
GbE module fatal error
MPEG Buffer
Overflow
Buffer is overloaded with too

high bitrate
Reduce bitrate
MPEG Sync Loss
GbE traffic contains No valid

MPEG data
1. Check source
Socket redundancy has taken

place
Check primary socket
PID Missing
Provisioned PID is missing in

the input
Check source.
TableStreamOut File
General Error
One of the PSI/SI files was not

downloaded from NMX.
Rebuild PSI/SI table.
One of the QAM-RF modules

is faulty and since RF module
redundancy is enabled, a
redundancy switch occurred.
The backup QAM-RF module
is activated.
Check for the triggering alarm

Support.
2. Check the input cable and replace if

defective
Input GbE Socket

GbE Backup Socket
Activated
TS Out
QAM-RF Module
Backup QAM-RF
Module Activated
16
CHAPTER 3
Alarm Message
Description
Solution
Upconverter (X-module number, Y-RF port number)

Nearing
Temperature Out of
Range
The upconverter's
temperature is almost out of
the allowed temperature
range:
(0C to 70C).
Check for proper operation of the

cooling fans.
Make sure that air inlets in the

device's front panel are clean.
If problem persists, power-off the

device and contact Customer
Support.
Chapter 4
Control Panel
The control panel of the bNSG unit allows you to set the initial
configuration parameters and to monitor the device. However, since
bNSG is managed by NMX as an integral part of a broadcasting network,
its preliminary configuration is performed via NMX. Use the control panel
for monitoring the device.
The following sections describe the control panel and its screens and
explain how to monitor the device.
Using the Control Panel

The front panel includes a control panel comprised of a Liquid Crystal
Display (LCD) and six buttons as the following figure shows:
LCD Display
Right key
Up key
Enter key
Left key
Down key
Esc key
18 Using the Control Panel
CHAPTER 4
Control Panel Display

The 2-line, 16-character control panel display shows the screens, subscreens, sub-screen options, error messages, warnings and alarms. The
control panel display is comprised of two lines:
Line 1 - displays the name of the current screen/sub-screen or selected
option.
Line 2 - displays the parameter value and all editing tasks are performed
in this line. In editing mode the cursor is blinking to indicate the selected
character.
Control Panel Screen Concept

The control panel screens are organized in a hierarchical fashion to
indicate that a main screen contains sub-screens and sub-screen
options. You may access a sub-screen only via its main screen. The
available main screens are as follows:
Power Up screen - A main screen that appears as soon as the bNSG
9000 boots up and after a thirty minutes of inactivity. The screen shows
the companys name, bNSG 9000 type and IP address.
Network Config screen - allows to access sub-screens for ETH
configuration. To return to this screen from any other screen, use the
hotkey <Esc & Enter>.
Alarm screen - displays the last active alarm or warning. You can browse
through the alarms to view them.
Setup screen - via its sub-screens you can change the operation mode,
edit the date and time, and reset the unit.
Product Information screen - via its sub-screens you can view
information about the bNSG 9000.
The following table lists the main screens, their browsing sequence, subscreens and their options:
Control Panel
Using the Control Panel 19
Screen
Network Config
Alarm
Browsing sequence
ETH1 IP
Edit ETH1
Up - Product Info.
ETH2 IP
Edit ETH2
Down - Setup
Active alarms and

warnings
Down - Product Info.

Up - Alarm
Change operation
mode
Edit date & time
Date and time
Reset unit
Reset
Product Info.
Options
Down - Output
Up - Output
Setup
Sub-screens
Down - Network
Config.
Unit Information
Up - Setup
Interface module
Info.
Main board Info.
Software
Information.
Control panel
hotkeys help.
Switch modes
CHAPTER 4
Moving along the Screens

To move along the screens and sub-screens of the control panel, use the
following buttons of the control panel keypad:
Button
Up & Down
Explanation
browse through the screens/sub-screens.
browse through sub-screen options.
while editing, browse through numerical

characters.
Left & Right
while editing, move the cursor along the

line.
Enter
executes a selection of a screen/sub

screen and of its available options.
quits an editing session and applies

changes.
moves up a menu level.
quits an editing session without applying

changes.
Esc
Using Hotkeys
The hotkeys are a combination of up to three keys pressed
simultaneously. The following table lists the available hotkeys and
describes their functionality:
Hotkey
Explanation
<Esc & Enter>
Moves you to the Network Config screen.
<Esc & Up & Right>
Resets the unit.
Press keys for 5 seconds

at least
<Esc & Up or Down>
Adjusts the contrast of the display area.
<Esc & Left & Right>
Moves to the Change Op Mode screen.
Press keys for 3 seconds

at least
Control Panel
Hotkey
Explanation
<Esc & Left & Right>
While editing, clears the entry field and moves

cursor to the bottom left.
<Esc & Left>
While editing, operates as a backspace.
<Esc & Right>
While editing, deletes entries.
Control Panel Operation Modes

The control panel provides the user with two different access modes so
as to impede unauthorized access:
Monitor - the default mode that allows you to only view the configuration
in the bNSG 9000.
Configure - allows you to edit various parameters and to apply the
changes. After thirty minutes of inactivity in this mode, the system
switches automatically to Monitor mode. The Configure mode is
controlled by a password to allow authorized users only to change the
bNSG 9000 settings. The password comprises the following sequence of
buttons: Left-Right- Left-Right-Up-Down.
To switch to Config mode:

1. Navigate to the Setup screen, using the <Up & Down> keys.
2. Click Enter. The Operation Mode screen appears.
3. Click <Enter>. You are prompted to enter a password.
4. Press the following buttons: Left-Right- Left-Right-Up-Down and click
<Enter>.
The Change Op. Mode screen appears with a blinking cursor.
5. To select the Config mode, click <Down or Up> and then <Enter>.
The Operation Mode screen appears indicating the current operation
mode. After thirty minutes of inactivity, the Configure mode changes
automatically to the Monitor operation mode.
CHAPTER 4
Editing Tips
You may edit parameters only in Config mode. If you are in Monitor
mode and you are trying to edit parameters, you are prompted to enter a
password and switch to Config mode.
To start an editing session:
Click Enter.
The screen name changes to Edit (screen name).
A blinking cursor appears on the first character of the second line of
the screen.
To quit an editing session and to apply changes:
Click Enter:
The screen name appears without the word Edit.
The newly configured parameter appears in the second line of the
screen.
Control Panel
To quit an editing session without applying changes:
Click <Esc>.
The screen name appears without the word Edit.
Unchanged parameters appear in the second line of the screen.
Monitoring the bNSG 9000

The control panel allows to monitor the following:
Output ports: QAM port number, frequency, data rate and

constellation.
Warnings and alarms.
bNSG 9000 MAC address.
Product Information: bNSG 9000 unit, main board, interface and

software information.
Control panel hotkeys.
Monitoring Output Ports

1. Navigate to the bNSG 9000 Output screen, using the <Down or Up>
keys.
2. Click <Enter>.
The QAM#1 screen appears.
3. Do either of the following:
To view data rate, click <Enter> and to view also the constellation,
click <Down>.
Or
To move to any other QAM, click the <Down or Up> keys.
4. To return to the main screen, click <Esc>.
CHAPTER 4
Monitoring Alarms/Warnings
You may browse through the alarms/warnings to view them. If an alarm/
warning is cancelled, it disappears from the screen and the following
alarm/warning is presented. If there are no alarms/warnings, the
message No alarms/Warn appears.
To monitor alarms/Warnings
1. Navigate to the Alarm screen.
The screen displays the number of alarms and warnings (from left to
right)
2. Click <Enter>.
3. Browse through the alarms/warnings, using the <Down or Up> keys.
When a warning is displayed, the following sign appears at the top
right corner of the LCD display: (W).
Monitoring ETH ports MAC Address
To monitor the ETH1 MAC Address

1. Navigate to the Network Config screen and click <Enter>.
The Ethernet Port 1 screen appears.
2. Click <Enter>. The ETH1 IP Address screen appears.
3. Click <Down or Up> until the ETH1 MAC Address screen appears.
To monitor the ETH2 MAC Address
1. Navigate to the Network Config screen and click <Enter>.
The Ethernet Port 1 screen appears.
2. Click <Down or Up> to open the Ethernet Port 2 screen.
3. Click <Down or Up> until the ETH2 MAC Address screen appears.
Monitoring Product Information

The Product Information screen is related to the following sub-screens:
Unit Information - allows to view unit type, unit version and unit S/N.
Control Panel
Main Board Information - allows to view main board type, user and
S/N.
Interface Information - allows to view interface type, version and

FPGA.
Software Information - allows to view boot version, firmware version

and main FPGA version.
LCD Hotkeys Help - allows to view the various available hotkeys.
To monitor product information:

1. Navigate to the Product Information screen.
2. Click <Enter>.
3. Browse through the sub-screens and their related options using the
<Down or Up> and <Enter> keys.
Monitoring Hotkeys
1. Navigate to the Product Information screen.
2. Click <Enter>.
3. Click <Down or Up> until the Hotkey screen appears.
4. Click <Enter>.
5. Click <Down or Up> to view the hotkeys.
CHAPTER 4
Appendix A
Customer Support Information
Contacting Harmonic for Technical Support

The Harmonic Customer Support group is available to help you with any
questions or problems you might have regarding Harmonic products.
You can reach them at:
E-mail: techhelp@harmonicinc.com
Phone: (408) 490-6477
1888MPEGTWO (673-4896)
Fax: (408) 490-6770
Harmonic Inc.
549 Baltic Way
Sunnyvale, California 94089
Attn: Customer Support
Documentation Feedback
Harmonic is committed to continually improving the quality of our
documentation. To send comments or suggestions for improving this
document, please copy the following page, fill it out, and send it to us.
You can also send marked-up copies of pages in this document with your
comments. Our address is:
Harmonic Inc.
4772 Walnut Street, Suite 100
Boulder, Colorado 80301
Attn: Technical Publications
E-mail: techpubs@harmonicinc.com
Fax: (720) 406-7100
28 Documentation Feedback
APPENDIX A
Glossary
ASI
EIA
Asynchronous Serial Interface. A DVBdefined interface protocol for carrying
MPEG-2 transport streams at a constant or
defined transmission rate.
Electronic Industries Alliance. A U.S. trade

organization that is responsible for
establishing hardware interface standards.
EIA-RS-232
An EIA standard interface for connecting
serial devices (downstreams), such as
modems, monitors, mice, and serial printers
to a DTE. EIA-RS-232 supports the 25-pin Dtype connector (DB-25) and a 9-pin D-type
connector (DB-9).
B
bandwidth
The maximum amount of data that a
transmission device (cable, fiber-optics link,
satellite feed, and so on) is capable of
carrying.
Ethernet
A data link (physical interface) developed for
local area networks (LANs) that supports
transmission rates up to 10 Mbps. Fast
Ethernet supports transmission rates up to
100 Mbps.
D
data stream
The continuous flow of information from one
location to another.
downstream
The direction of the communications service
data flow. Broadcast services flow
downstream from the service provider to the
subscriber.
H
headend
The distribution point in a TV system.
Hertz (Hz)
A unit of frequency defined as one cycle per
second. Abbreviated Hz.
30 I/O
Glossary
I/O
QAM
Quadrature Amplitude Modulation.
Transmits 4 bits (16 QAM) to 8 bits (256
QAM) at the same time by varying the
phase and amplitude of a signal. QAM can
only be used on very quiet transmission
media, such as downstream-only coaxial
cable or fiber, because amplitude
modulation is susceptible to interfering
signals.
input/output. Refers to a connection that

inputs and outputs data.
IP address
An identifier for a computer or device on an
Internet Protocol (IP) network. Networks
using IP route messages based on the IP
address of the destination. An IP address is
a 32-bit number written in dotted decimal
notation: four 8-bit sections, separated by
periods, converted from binary to decimal.
Each section is a number from zero to 255.
T
transport stream
M
MPEG
Moving Picture Experts Group. A joint
working group of the International
Standards Organization and International
Electrotechnical Committee.
O
OS
operating system.
P
packet
A block of data used for transmission.
PID
Packet Identifier. Integer values used in the
MPEG-2 standard to identify an elementary
stream of a program within a transport
stream.
port
A port is an input to or an output from a
component, an adapter, or a module.
One or more multiplexed MPEG-2

programs.
Index
A
agency approvals ii
ASI
definition 29
ASI Monitoring 3
B
bandwidth 29
bandwidth, definition 29
bNSG
main features 3
management 2
overview 1
BOOT program 5
C
compliance and approval ii
connections, FCC compliance ii
control 17
control panel 2, 9, 17
display 18
editing tips 22
hotkeys 20
keypad 20
operation mode 21
screens 18
using 17
conventions vi
D
data stream 29
definition 29
device
redundancy 3
disclaimer ii
downstream, definition 29
dynamic extraction of input 3
E
edgeQAM 1
EIA, definition 29
Ethernet, definition 29
F
FCC ii
FCC, compliance ii
firmware
upgrading via NMX 8
G
Glossary 29
H
Harmonic equipment, modifying ii
headend 29
Hertz 29
hotkeys 20
I
I/O 30
I/O, definition 30
initial configuration 5
Input bitrate 3
32 L
Index
input Format 3
IP Address, definition 30
IP unicast or multicast 3
Liquid Crystal Display 17
socket
redundancy 3
M
MAC address 7
main features 3
management interfaces 2
Monitoring
Hotkeys 25
monitoring alarms/warnings 24
monitoring ETH1 MAC Address 24
monitoring output ports 23
monitoring the bNSG 23
moving along screens 20
MPEG, definition 30
N
notational conventions vi
NSG 9000 platform 1
O
OS, definition 30
output bitrate 3
P
packet 30
packet, definition 30
PID 30
PIDs, definition 30
ports
definition 30
preliminary configuration 17
product information 24
Q
QAM
definition 30
QAM modulation 1
redundancy 3
T
trademark acknowledgments ii
transport stream, definition 30
U
UL ii
upgrading frimware via NMX 8
using the control panel 17

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bNSG Firmware.

book Page i Tuesday, March 4, 2008 3:21 PM

Network Services Gateway

P/N MAN-bNSG-9K-FW-1.1 Revision A

bNSG Firmware.book Page ii Tuesday, March 4, 2008 3:21 PM

North American EMI

FCC Part 15, subpart B, Class A

North American Safety

CAN/CSA-C22.2 NO. 60950-1-03, UL 60950-1

EN55022 Class A, EN50082-1

European Unions Directive 2002/96/EC as amended by Directive

Harmonic Inc. 2008

bNSG Firmware.book Page iii Tuesday, March 4, 2008 3:21 PM

Features and Specifications

Initial Configuration of bNSG

Monitoring and Troubleshooting

bNSG Firmware.book Page iv Tuesday, March 4, 2008 3:21 PM

Customer Support Information

bNSG Firmware.book Page v Tuesday, March 4, 2008 3:21 PM

Features and Specifications introduces features of

Initial Configuration of bNSG describes the initial configuration via

Monitoring and Troubleshooting lists the available alarms and

Customer Support Information provides Customer Support contact

, Glossary, lists commonly used industry-wide terms as well as terms

bNSG Firmware.book Page vi Tuesday, March 4, 2008 3:21 PM

Courier font regular

System messages, syntax statements, or

Courier font bold

Commands that you are instructed to enter.

For emphasis or command variables.

In syntax statements, items inside brackets are

Indicates a situation that might impair data. Read

Provides time-saving or informative suggestions

Indicates a situation that causes damage to the

bNSG Firmware.book Page 1 Tuesday, March 4, 2008 3:21 PM

Features and Specifications

bNSG Firmware.book Page 2 Tuesday, March 4, 2008 3:21 PM

bNSG Firmware.book Page 3 Tuesday, March 4, 2008 3:21 PM

Features and Specifications

52 mbps per socket

Dynamic Extraction of input

Dynamic detection of changes in services and

Filtering of GbE Input

Data arriving to the bNSG input GbE

MPEG2 transport over UDP/IP

supports IGMP ver 1 or 2

Full multiplexing (any input to any output)

Multicast of any input stream to multiple

PID range - partial or pass through of a

RSS (Reference Service Stream

Spooling of PSI/SI tables

Spooling of TDT/TOT tables

Max output bitrate

See NSG 9000 Hard Ware and Installation

See NSG 9000 Hard Ware and Installation

The unit duplicates the required output stream

Not supported in this

NMX only. See, NMX Online Help.

1:1 or N:1 device redundancy managed by

Input Socket redundancy

Managed internally by the bNSG device

Managed internally by the bNSG device

bNSG Firmware.book Page 4 Tuesday, March 4, 2008 3:21 PM

bNSG Firmware.book Page 5 Tuesday, March 4, 2008 3:21 PM

BNSG-9000 Firmware User's Guide

BNSG-9000 Firmware User's Guide