Turbo charge your Banking Business

SMART Banking . SMARTER Customers . SMARTEST Processes

SMART Banking . SMARTER Customers . SMARTEST Processes

Smarter Bank is differentiated on the outside,

which makes it agile in the market place.
Profitability & Growth
Smarter Bank is simplified on the inside, which
means it has a simpler operating model.
Governance, Risk and Compliance Framework
Smarter bank uses ease of execution to deliver
excellence and efficiency.
Customer Centricity & Communication
2

Who moved my cheese and

How to get it back

Top Concerns For Banks

Improve process quality

leading to efficient
operations and
Predictable Outcomes

Improve Customer
Experience leading to
better retention and
market share

Optimization leading to greater

competitiveness
Engender Continuous
Process Improvement
leading to productivity
enhancement

Improve Business
Agility resulting in
responsiveness and
change management
4

Real issues are somewhere else

The Back Office Black Hole

Blind Spots and Accountability Gaps

The Iceberg Phenomenon

Visibility. Accountability. Adaptability

BAM/
DASHBOARDS

Business Insights/
KPIs

Operational Reports

Birds of a feather, flock together

11

12

13

14

Automation Simplifies Processes to Amplify their Outcomes

15

Banks cant afford to miss the opportunity to Automate

NOW

16

Industry Frameworks and Solution Accelerators

Banking Framework Key Processes Automated

Payment & Settlement

Lending & Mortgage

A/c Opening & Maintenance

Fund Transfer & Remittance

Loan Originating

Term Deposit Services

Forex Operations

Loan Underwriting

Customer Services

PDC Operations

Loan Servicing

Customer Request Mgmt

Interest/Dividend Warrants

Early Warning System

Locker/Custodial Services

Inward & Outward Clearing

Collection & Disputes

Retail

Corporate/ Commercial

Organisational

Credit Card & Third Party

LC Issuance & Amendment

Audit/OR Management

Wealth Management & Depository

Bills of Exchange

Contracts Management

Security Trading

Shipment Credit

Corporate Finance

Credit Card Issuance

Bank Guarantee

Asset Management

Credit Card Servicing

Commercial Loans

HR Processes

Bancassuance

Corp Term Loans/Limits

18

Is Your Bank Up To Speed?

Always one step ahead

Thats where we keep our clients

Drive
Revenue Growth

Improve
Customer Experience

Enhance
Operational Efficiency

230% ROI in 1 Year

CSAT scores improved

by 7 Points

Turn around Time

20
reduced by 70%

But Banks Still Struggle To Automate

Untamed Business Processes

Financial Service Frameworks

Customer
Onboarding
Know your Customer
Up Selling/Cross Selling

Customer
Communication
Management

Mobile
Capture
Compliance - FATCA

Acquirer

Issuer

Checks

Payments

Default
Managemen
t

Collections

Commercial

Request
Management and
Query Management

Securities

Operational Risk and

Efficiency

Customer Experience

Card

Wealth

Commercial

Lending

Retail

Revenue Growth

Branch
Centralization
and
Automation

Corporate Credit

Unified Process Automation Framework (UPAF)

Imaging

Document
Management System

Business Process
Management

Customer Communication
Management

"The BPM solution, OmniFlow Suite, from Newgen has enabled us to centralize a large number of our processes, resulting in leaner and efficient branches.
Branches have been able to focus on sales while the processing activities are moved to centralized back office in Mumbai. The Turn Around Time (TAT) has been
significantly reduced, leading to better customer experience., Deutsche Bank

Why Newgen
Newgen is a BANKING BPM company which combines advantages
and discards disadvantages of a financial technology player
(Domain + templates rigidity) and generic technology player
(Agile framework long build time high cost of ownership)

QUICK START
AT LOW COST

MADE TO
ORDER
EASY TO
CHANGE

An important key for the day

Some Recommendations

24

25

Rome was not build in a day

Slow Trigger, Fast Bullet

Driving Transformation through

Process Automation
26

Birds of a Feather Networking - How do we Engage?

How do I educate my peers on what we need to do?

How can I engage re-using your implementations/assets?

How can we create business case and identify processes?

How do we build process/technical resources?
Where do I start?

27

Introducing BPM Test Drive

28

Together we Win

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Finite players play within boundaries

Infinite players play with boundaries

- James Carse

Happy Holidays!