Binder 1

Bhagwati Designs Private Limited
Doc.No.
Rev. no.
Date
Page No.
: BD/FM/04/04
: 03
: 30-06-2004
: 1/2
AMENDMENT SHEET (QM)
Amendment
Date
DISCARD
REASONS FOR
AMENDMENT
Doc.
No.
REPLACE WITH
No.
Rev. No.
Doc. No.
Rev.No.
01
24-03-2003
BD/QM/00/02
00
BD/QM/00/02
01
Documents Revision
02
24-03-2003
BD/QM/00/04
00
BD/QM/00/04
01
List updated.
03
24-03-2003
Anx.2 to Sec.-5
00
Anx.2 to Sec.-5
01
Reorganisation.
04
24-03-2003
Anx.4 to Sec.-5
00
Anx.2 to Sec.-5
01
Reorganisation
05
24-03-2003
BD/QM/08/01
00
BD/QM/08/01
01
DCR & IQA/M/1/03
06
15-09-2003
BD/QM/00/02
01
BD/QM/00/02
02
Index updating
07
15-09-2003
BD/QM/00/04
01
BD/QM/00/04
02
Reorganisation
08
15-09-2003
BD/FM/04/04
01
BD/FM/04/04
02
Document revisions
09
15-09-2003
BD/QM/00/05
00
BD/QM/00/05
01
Document revision
10
15-09-2003
BD/QM/00/06
00
BD/QM/00/06
01
Reorganisation
11
15-09-2003
BD/QM/00/07
00
BD/QM/00/07
01
Reorganisation
12
15-09-2003
BD/QM/04/01
00
BD/QM/04/01
01
Certification Audit
13
15-09-2003
Ann 1 to sec 4
00
Ann 1 to sec 4
01
Procedure connectivity
Updated
14
15-09-2003
BD/QM/05/01
00
BD/QM/05/01
01
Certification Audit
15
15-09-2003
Ann.2 to Sec.5
01
Ann.2 to Sec.5
02
Reorganisation
Doc.No.
Rev. no.
Date
Page No.
: BD/FM/04/04
: 03
: 30-06-2004
: 2/2
AMENDMENT SHEET (QM)
Amendment
Date
DISCARD
Doc.
No.
No.
REPLACE WITH
Rev. No.
Doc. No.
REASONS FOR
AMENDMENT
Rev.No.
16
15-09-2003
Ann.3 to Sec.5
00
Ann.3 to Sec.5
01
Reorganisation
17
15-09-2003
Ann.4 to Sec.5
01
Ann.4 to Sec.5
02
Reorganisation
18
15-09-2003
BD/QM/07/01
00
BD/QM/07/01
01
Documents revision
19
15-09-2003
BD/QM/0801
01
BD/QM/08/01
02
Certification Audit
20
30-06-2004
BD/QM/05/01B1 02
BD/QM/05/01B1 03
DCR dated 22.03.04
21
30-06-2004
BD/QM/05/01B2 02
BD/QM/05/01B2 03
DCR dated 22.03.04
22
30-06-2004
BD/QM/05/01C 01
BD/QM/05/01C
02
DCR dated 22.03.04
23
30-06-2004
BD/QM/05/01D 02
BD/QM/05/01D
03
DCR dated 22.03.04
24
30-06-2004
BD/QM/08/01
02
BD/QM/08/01
03
DCR dated 22.03.04
25
30-06-2004
BD/QM/00/02
02
BD/QM/00/02
03
DCR dated 22.03.04
--------------------------------------------
Management Representative

QUALITY MANUAL
.
Identification Sheet
COPY NO: ORIGINAL
Amendment Records:
File QM0001.DOC
Rev. No. 00, dated 25-11-2002 Original
Doc no.BD/QM/00/01
Rev: 00
Page 1of 1
EDITION NO.: ONE

QUALITY MANUAL
.
COPY NO: 1 (ONE)
ISSUED TO: MANAGING DIRECTOR
Amendment Records:
File QM0001.DOC
Doc no.BD/QM/00/01
Rev: 00
Page 1of 1
EDITION NO.: ONE
Rev: 00
Page 1of 1
QUALITY MANUAL
.
COPY NO: 2 (TWO)
EDITION NO.: ONE
ISSUED TO: MANAGEMENT REPRESENTATIVE
Amendment Records:
File QM0001.DOC
Doc no.BD/QM/00/01

QUALITY MANUAL
.
COPY NO: 3 (THREE)
ISSUED TO: LIBRARY COPY (MUMBAI)
Amendment Records:
File QM0001.DOC
Doc no.BD/QM/00/01
Rev: 00
Page 1of 1
EDITION NO.: ONE

QUALITY MANUAL
.
COPY NO: 4 (FOUR)
Amendment Records:
File QM0001.DOC
Doc no.BD/QM/00/01
Rev: 00
Page 1of 1
EDITION NO.: ONE

QUALITY MANUAL
.
COPY NO: 5 (FIVE)
Amendment Records:
File QM0001.DOC
Doc no.BD/QM/00/01
Rev: 00
Page 1of 1
EDITION NO.: ONE

QUALITY MANUAL
.
COPY NO: 6 (SIX)
Amendment Records:
File QM0001.DOC
Doc no.BD/QM/00/01
Rev: 00
Page 1of 1
EDITION NO.: ONE

QUALITY MANUAL
.
COPY NO: 7 (SEVEN)
ISSUED TO: MRR (HYDERABAD)
Amendment Records:
File QM0001.DOC
Doc no.BD/QM/00/01
Rev: 00
Page 1of 1
EDITION NO.: ONE

QUALITY MANUAL
.
COPY NO: 8 (EIGHT)
ISSUED TO: LIBRARY COPY (HYDERABAD)
Amendment Records:
File QM0001.DOC
Doc no.BD/QM/00/01
Rev: 00
Page 1of 1
EDITION NO.: ONE

QUALITY MANUAL
.
COPY NO: 9 (NINE)
ISSUED TO: LIBRARY COPY (HYDERABAD)
Amendment Records:
File QM0001.DOC
Doc no.BD/QM/00/01
Rev: 00
Page 1of 1
EDITION NO.: ONE

QUALITY MANUAL
.
COPY NO: 10 (TEN)
ISSUED TO: CERTIFYING AGENCY
Amendment Records:
File QM0001.DOC
Doc no.BD/QM/00/01
Rev: 00
Page 1of 1
EDITION NO.: ONE
Doc no.BD/QM/00/02
Rev: 03
QUALITY MANUAL
Page 1 of 2
Index
Sl
No.
Name of document
Document
Number
Rev.
Section
No.
No. of
Pages
1.
IDENTIFICATION SHEET
BD/QM/00/01 00
2.
INDEX
BD/QM/00/02 02
AUTHORIZATION
BD/QM/00/03 00
4.
AUTHORIZED HOLDERS OF QM BD/QM/00/04 02
5.
AMENDMENT POLICY
& AMENDMENT SHEET (QM)
BD/QM/00/05) 01
BD/FM/04/04) 03
1+2
6.
COMPANY PROFILE AND

SCOPE OF QUALITY SYSTEM
BD/QM/00/06 01
7.
LIST OF ABBREVIATIONS
BD/QM/00/07 01
QUALITY MANAGEMENT SYSTEM REQUIREMENTS (REF: ISO 9001:2000)

8.
QUALITY MANAGEMENT
BD/QM/04/01 01
SYSTEM
GENERAL REQUIREMENTS
DOCUMENTATION REQUIREMENTS
CONNECTIVITY OF QM & QP
CLAUSES - ANNEXURE -1
9.
4
4.1
4.2
01
MANAGEMENT RESPONSIBILITY BD/QM/05/01 01
MANAGEMENT COMMITMENT
CUSTOMER FOCUS
QUALITY POLICY
PLANNING
RESPONSIBILITY, AUTHORITY
& COMMUNICATION
MANAGEMENT REVIEW
5.1
5.2
5.3
5.4
5.5
QUALITY POLICY
ORGANIZATION CHART
PRIMARY RESPONSIBILITY/
AUTHORITY CHART
DETAILED FUNCTIONAL
REPONSIBILITY CHART
5.6
ANNEXURE 1 00
ANNEXURE 2 03
ANNEXURE 3 02
1
2
2
ANNEXURE 4 03
Doc no.BD/QM/00/02
Rev: 03
QUALITY MANUAL
Page 2 of 2
Index
Sl
No.
10.
Name of document
RESOURCE MANAGEMENT
Document
Rev.
Number
BD/QM/06/01 00
PROVISION OF RESOURCES
HUMAN RESOURCES
INFRASTRUCTURE
WORK ENVIRONMENT
11.
PRODUCT REALIZATION
Section
No.
6
No.
of
Pages
2
6.1
6.2
6.3
6.4
BD/QM/07/01 01
7
7
12.
PLANNING OF PRODUCT REALIZATION

CUSTOMER RELATED PROCESSES
DESIGN & DEVELOPMENT
PURCHASING
PRODUCTION & SERVICE PROVISION
CONTROL OF MONITORING & MEASURING
DEVICES
7.1
7.2
7.3
7.4
7.5
7.6
MEASUREMENT, ANALYSIS &

IMPROVEMENT
BD/QM/08/01 03
GENERAL
MONITORING & MEASUREMENT
CONTROL OF NONCONFORMING PRODUCT
ANALYSIS OF DATA
IMPROVEMENT
4
8.1
8.2
8.3
8.4
8.5
Amendment Records:
File QM0002.DOC
Rev. No. 03, dated 30-06-2004 Revision nos. updated as required.

QUALITY MANUAL
.
Authorization
Doc no.BD/QM/00/03
Rev: 00
Page 1 of 1
This Quality Manual provides adequate description of the Quality

Management System in the company. This is used as a permanent reference
for implementation and maintenance of the system. This manual is available
whenever necessary for distribution to customers as uncontrolled copy, for
their understanding of the quality system being followed by the company in
respect of products and services offered.
The detailed procedures being followed by the various departments and
sections in meeting these system requirements are given as Procedures, which
are controlled and classified documents. The procedures are referenced in the
appropriate sections of the Quality Manual.
This Manual is authorized for use with effect from date of issue of the various
sections.
It is certified that all personnel in all the departments and sections of the
company implement the contents of this Quality Manual and associated
Procedures, as applicable.
Mr. G.S.Daga
Managing Director
Amendment Records:
File QM0003.DOC
Rev. No. 00, dated 25-11-2002 - Original

QUALITY MANUAL
.
Distribution List
Doc no.BD/QM/00/04
Rev: 02
Page 1 of 1
AUTHORIZED HOLDERS OF QUALITY MANUAL

COPY NO.
1
2
3-6
7
8-9
10
ISSUED TO
Managing Director
Library Copies -Mumbai
MRR (Hyderabad)
Library Copies-Hyderabad
Certifying Agency
Note: 1. Electronic files of the latest document in PDF, non printable format is
available at all the offices on computer network for reference only.
2. Any amendments in these documents (displayed on the network) would be
suitably notified to all the users.
Amendment Records:
File QM0004.DOC
Rev. No. 02, dated 15-09-2003 Vadodara office deleted and BIC Hyderabad deleted. Note 1
amended.

QUALITY MANUAL
.
Amendment Policy
Doc no.BD/QM/00/05
Rev: 01
Page 1 of 1
All amendments shall be issued by the Management Representative after the document has
been reviewed and approved by designated signatories. Copies of the amendment sheet along
with the amended document bearing the latest revision number and date of issue shall
be given to the Manual holders named in the Distribution List. After every 100 revisions
in a manual, the edition of the manual shall be incremented by 01.
The nature of amendment shall be recorded in the Amendment Records section of the
amended manual.
The respective holders are responsible for discarding and destroying the obsolete document
and replacing with the amended one. The MR shall ensure that the amendment has been
incorporated in all the copies by obtaining signatures from all manual holders on a
distribution sheet. This record shall be retained permanently with the MR.
In addition, the MR will ensure that the copies of the relevant documents that are available on
the company network will be updated. The MR will also email to all persons having access to
these documents and inform them of the amendment/s
The master copy of the obsolete document shall be withdrawn and retained with the MR for
future reference.
MANAGEMENT REPRESENTATIVE
Amendment Records:
File QM0005.DOC
Rev. No. 01, dated 15-09-2003 Format no. deleted and number of revisions for edition
changed increased to 100.

QUALITY MANUAL
.
Company Profile & Scope of Quality System
Doc no.BD/QM/00/06
Rev: 01
Page 1 of 2
COMPANY PROFILE
The firm was started in 1962 as a Partnership in the name of Bhagwati and Kumbhani to offer
Civil, Structural & Architectural Consultancy services. This was dissolved in 1971 to form a
Proprietary firm styled as Bhagwati & Associates, which was subsequently converted to a
private limited firm. In view of rapid expansion into other areas such as Electrical,
Mechanical, a new firm by the name of Bhagwati Designs Private Limited (BDPL) was
formed in 1982.
In 2001, BDPL was taken over by F.L.Smidth, a Danish group specializing in Cement plant
engineering, technology and equipment. It is now part of this group, which has a worldwide
presence.
BDPL is primarily a Consulting Engineering firm offering Consultancy services in various
disciplines viz. Civil, Structural, Architectural, Electrical and Mechanical Engineering.
BDPLs areas of expertise are:
Preliminary Engineering
Design & Detailed Engineering
Construction Management
Cost studies
HUMAN RESOURCES
One of the great strengths of our company has always been the courage and energy with
which our people live up to the challenge of change - which is even more important in
todays changing and highly competitive marketplace. It is the leadership and commitment of
our people that gives us the confidence that we will continue to succeed.
EMPLOYMENT CATEGORIES/LEVELS
BDPL is a function oriented rather than a designation oriented organization. Irrespective of
designation, certain functions viz. Head of Department (HOD) and Project Coordinator (PC)
hold the key roles in the responsibility/authority matrix. The PC is the main person
responsible for project monitoring, execution and customer interface whereas the HODs are
responsible for delivering the product to required specifications. The MD together with the
HODs and the MR are part of the top management team that is collectively responsible for all
areas classified under Management Responsibility.
The most common designations that are prevalent in BDPL are:
Managing Director, Controller (Finance & Administration), Senior Vice President, Vice
President, Chief Engineer/Architect, Deputy Chief Engineer/Architect, Associate/Advisor,

QUALITY MANUAL
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Company Profile & Scope of Quality System
Doc no.BD/QM/00/06
Rev: 01
Page 2 of 2
Manager, Deputy Manager, Architect, Engineer, CAD Operator, CAD Quality Checkers &
Staff
SCOPE OF QUALITY SYSTEM
The Quality Management System covers and is applicable to the BDPL Registered & Design
Office at Chembur as well as the branch at Hyderabad. All departments viz.
Architectural
Civil & Structural
Mechanical
Electrical
and sub-sections within these departments are part of the QMS. The QMS will apply to all
activities of the departments, i.e.
Design
Drawings
Tendering
Site supervision & Construction Management
Reference documents
Amendment Records:
File QM0006.DOC
Rev. No. 01, dated 15-09-2003 Vadodara office deleted and paragraph on common
designations amended.

.
Doc no.BD/QM/00/07
QUALITY MANUAL
Rev: 01
List of Abbreviations
Page 1 of 1
BDPL - Bhagwati Designs Private Limited, Mumbai & Hyderabad

CEO
- Chief Executive Officer
C (F&A) - Controller (Finance & Administration)
MD
- Managing Director
HOD - Head of Department
BIC
- Branch in Charge
MR
- Management Representative
MRR - Management Representatives Representative
MRM - Management Review Meeting
PRM - Project review meeting
ORM - Operations review meeting
Sr.
- Senior
VP
- Vice President
CE
- Chief engineer
Dy.
- Deputy
Engg. - Engineer
CO
- Cad Operator
QMS - Quality Management System
QM
- Quality Manual
QP
- Quality Procedures
FM
- Format Manual
Doc.
- Document
No.
- Number
Dt.
- Dated
Dept. - Department
PC
- Project Coordinator
CAD QC CAD quality checker
Amendment Records:
File QM0007.DOC
Rev. No. 01, dated 15-09-2003 Vadodara office deleted

QUALITY MANUAL
.
QUALITY MANAGEMENT SYSTEM

4.1
Doc no.BD/QM/04/01
Rev: 01
Page 1 of 3
General requirements
This document details the Companys policy, objectives, Organization, and the mechanism
for Management Review of the Quality Management System. The functions of the key
departments which affect Quality are also detailed. The Organization structure, responsibility
and their inter-relation are also detailed.
The management has ensured through various procedures and reviews that adequate
resources are available to support the operation and monitoring of these processes.
Procedures exist to monitor, measure and analyse processes that are necessary to provide
desirable and documented specifications to the organization's products and services.
Planned reviews are held to review results of data collected and implement actions necessary
for achieving planned results and continual improvement of the Quality Management System.
4.2
Documentation requirements
4.2.1
General
The Quality Management System documentation includes

a) A Quality Policy of the company that is formulated by the Top Management after detailed
discussions and debates. While framing the Quality Policy, due care has been taken
regarding the Quality Objectives and goals of the Company as well as the expectations
and needs of the customers and its own employees. The quality policy and objectives
have been documented and signed by the Managing Director, BDPL.
b) A Quality Manual documenting all activities related to ISO 9001:2000 clauses with a
brief description of the company profile and policy of the company towards quality.
c) A set of procedures to document all functions and activities in order to meet the
requirements of ISO 9001:2000 clauses with due references to other interrelated
procedures and formats for implementation of the quality policy/objectives
d) Documents needed to ensure effective planning, operation and control of the
organization's processes have been duly identified and controlled
e) Records needed to demonstrate conformance to stated procedures.
4.2.2
Quality Manual
a) The quality system is documented across all the functions and activities under the scope
of ISO 9001:2000 certification. The documented quality system is a four-tier system,
which is as follows:
1st Tier - Quality Manual
2nd Tier - Procedure Manual
3rd Tier - Work Instruction/Operation Manuals
4th Tier - Formats / Forms / Records

QUALITY MANUAL
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Doc no.BD/QM/04/01
Rev: 01
Page 2 of 3
The Quality Manual documents all activities related to ISO 9001:2000 clauses with a
brief description of the company profile and policy of the company towards quality.
Adequate references to the procedures have been made for all the quality system
requirements. A matrix showing interrelation & connectivity of various procedures with
respect to main clauses of quality manual is shown in Annexure I.
b) Procedures have been documented for all functions and activities in order to meet the
requirements of ISO 9001:2000 clauses with due references to other interrelated
procedures and formats for implementation of the quality policy/objectives.
Operation manuals cover all standard codes & drafting procedures. Work instructions
may be followed for areas where operation manuals do not exist.
Formats are also filled up in areas where monitoring, inspection and verification activities
are carried out.
c) All Quality Manual documents and procedures are cross-referenced as necessary to show
the interaction between the various processes of the quality management system.
4.2.3
Control of documents
A procedure for authorization, issue, revision and control of all documents, which describe
the Quality System, is available. Systems exist for identifying documents as controlled,
uncontrolled, master or obsolete.
A procedure for authorization, issue and control of all documents of external origin is
available. A procedure for control of data in hard copy or electronic media exists.
Quality system documents and data are reviewed and approved for adequacy by authorized
personnel prior to issue. A master list of quality system documents indicating the current
working issue of all documents is maintained and readily available to preclude the use of
invalid and/or obsolete documents.
Pertinent issues of documents are available where needed. Invalid/obsolete documents are
removed promptly from all points of use by the respective holders or may be appropriately
marked as SUPERSEDED and kept for future review/reference.
The Quality systems documents are reviewed yearly or more frequently if the need arises and
this is recorded in the document itself.
On receipt of an authorized request to obsolete/change a section of Quality Manual, Quality
procedure or associated documents or any product quality related documents, the originating
department ensures that the signatories, or the current authorities agree and promptly issue an
instruction to withdraw/ revise the document. The need for document and data change may
also arise from the decisions made in the Management review meeting and/or change in the

QUALITY MANUAL
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Doc no.BD/QM/04/01
Rev: 01
Page 3 of 3
working methods. The affected clauses/paragraphs are identified in the document itself in the
Amendment Records section.
The control procedures cover such documents of external origin, which are necessary for the
achievement of quality. These include national/international standards and codes as well as
documents received from other bodies external to BDPL
4.2.4
Control of records
Procedures exist for identification, collection, indexing, access, filing, storage, maintenance
and disposal of quality records. Since preparation of designs/drawings forms the core
business of BDPL, records of inspection and testing as well as process parameters are
followed and maintained as per procedure on design control as also procedures for product
realisation and are available for customers inspection only at the office premises. These
records shall demonstrate conformance to specified requirements and are available with
various people as detailed in the Plan of work till Job closure and thereafter at the library.
Legible and pertinent records of suppliers assessment and evaluation, training, document
control, internal audits, corrective and preventive actions, management reviews, contract
reviews etc. are maintained for the retention periods as determined and documented.
Where contractually agreed quality records are made available to customers for an agreed
period.
Reference Documents:
Procedure for document & data cont rol
BD/QP/04/01 Procedure on housekeeping
BD/QP/04/02
Procedure on design control BD/QP/07/04
List of Quality records BD/FM/05/02
Amendment Sheet BD/FM/04/04
Prepared & Issued by:
Approved by:
Managing Director
Amendment Records:
File: BDQM0401.DOC
Rev. No. 01, dated 15-09-2003 Annexure 1 amended
Doc. No. BD/QM/04/01 A

Rev : 01
Date : 15/09/2003
Page 1 of 1
ANNEXURE 1
MATRIX OF VARIOUS QUALITY MANUAL AND QUALITY PROCEDURE CLAUSES FOR THEIR CONNECTIVITY
Quality System
Manual
Doc. No.
BD/QM/04/01
BD/QM/05/01
BD/QM/06/01
BD/QM/07/01
BD/QM/08/01
Procedures Manual Document no. BD/QP/
04/01 04/02 05/01 05/02 06/01 07/01 07/02 07/03 07/04 07/05 07/06 07/07 07/08 08/01 08/02 08/03 08/04
-

QUALITY MANUAL
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5. MANAGEMENT RESPONSIBILITY
Doc no.BD/QM/05/01
Rev: 01
Page 1 of 5
5.1 Management commitment

Commitment of top management to the development and implementation of the Quality
Management System and continual improvement is evidenced by:
Communicating the procedural requirements for meeting customer requirements within
the organization and providing implementation assistance wherever necessary
The establishment of a Quality Policy which reflects the organizational goals as well as
the needs and expectations of its customers
Developing quality objectives which are achievable and measurable
Conducting Management Reviews on a pre-planned regular basis
Budgeting, reviewing and providing the resources needed to implement and maintain the
Quality Management System
Stress on employees development and training
5.2 Customer Focus
Adequate procedures are in place to ensure that customer requirements are determined
and met. The Quality Policy keenly stresses that customer satisfaction is the main pillar
around which all actions have to be taken.
5.3 Quality Policy
The Quality Policy of the company has been reviewed and finalised by the Top Management
after detailed discussions and debates. While framing the Quality Policy, due care has been
taken regarding the Quality Objectives and goals of the Company as well as the expectations
and needs of the customers. The quality policy and objectives have been documented and
signed by the Managing Director, BDPL.
This policy is communicated to all employees and steps are taken to ensure that this policy is
understood, implemented and maintained at all the levels.
The Quality Policy is framed and displayed in key locations throughout the company. At the
Management Review Meetings, the Quality Policy is periodically reviewed for relevance and
suitability and changes, if required, are accordingly made.
The text of the Quality Policy is given in Annexure 1 to this document.
5.4 Planning
5.4.1
Quality Objectives
a) Bhagwati Designs Private Limited is dedicated to provide the customer with quality, cost
effective and time bound engineering services in the following areas:

QUALITY MANUAL
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Rev: 01
Page 2 of 5
- Architectural designs
- Civil and Structural designs
- Designs of mechanical utilities & systems
- Designs of Electrical systems
- Tendering for these systems on customers behalf
- Preparation of detailed construction drawings
- Site and construction management
b) BDPL will constantly strive to improve its designs through proactive methods taking into
account inputs from customers and their suppliers and its own wealth of experience.
c) Cost effectiveness for a customer shall be an important consideration in BDPLs design
philosophy, while at the same time strictly adhering to accepted engineering practices
regarding safety and adequacy.
d) The customer is supreme in all areas of BDPLs operations. Quick and accurate response to
his needs shall govern all workings of BDPL. Dealings with the customer shall be on a
proactive rather that on a reactive basis.
e) BDPL will foster a culture of participation and motivation for employee growth and
contribution as per the Quality Policy.
The extent of achievement of the above objectives is measured through the following:
Analysis of Data
Management review meetings
Customer feedback at job closure
At departmental level, each HOD has a set of measurable objectives (derived from the
company objectives), which are benchmarked on an annual basis. The achievement of these
benchmarks is measured on a quarterly basis from 1st April to 31st March.
5.4.2
Quality management system planning
Requirements of quality are met through quality planning in respective areas through
documented Quality plans in proper formats and procedures to suit the methods of operation.
Consideration is given to the following activities while meeting the specified requirements
for the projects or contracts.
Preparation of the quality plans
Identification and acquisition of all controls, processes, equipment, resources and skills
required to achieve the required quality of the products.
Ensuring compatibility of methods of operation to the applicable documents
Identification of suitable verification at appropriate stages in the design and drawing
stages.
Clarification of standards of acceptability for all features and requirements, including the
subjective elements.

QUALITY MANUAL
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Page 3 of 5
Identification and preparation of quality records

Future needs are taken into consideration during the preparation or updating of the Quality
Plan in order to continuously cater to the needs of the customer. Adequacy of resources to
meet the plan is reviewed during management reviews.
Documents are issued on a controlled basis and controlled as per procedure for document
control.
5.5 Responsibility, authority and communication
5.5.1
Responsibility and authority
An Organization chart detailing the structure at various levels of the organization as well as
departments is attached in Annexure 2.
The authority of each employee is commensurate with the laid down responsibilities. The
details regarding primary responsibilities/authorities clause-wise as per ISO 9001:2000 are
given in the Primary Responsibility/Authority Chart (Annexure 3). Detailed functional
responsibilities at various levels mentioned in Organization Chart and the Project Coordinator
is given in Annexure 4. Delegation of responsibility in case of an individuals absence is one
level below or one level above depending on the function to be carried out.
Each procedure describes in detail the personnel responsible for quality in their area and
for implementation in that area.
5.5.2
Management representative
The top management has appointed a Management Representative as sho wn in the

Organization chart. In addition to his other functions the MR is responsible for the Quality
Management System with regard to its establishment, implementation, monitoring and
maintenance.
He has the responsibility and authority for ensuring that the requirements of the Quality
Management System described in this manual and associated documents are implemented
and maintained. He is required to report directly to the Managing Director on the
performance of the QMS. He also liaises with external parties on matters related to the
Quality Management System.
The Hyderabad office has one person identified as the Management Representatives
Representative (MRR) as shown in the Organization chart. This person is responsible for
such quality activities at the Branch level as may be delegated by the MR.

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Internal communication
Every employee in BDPL has been given an E- mail id and has access to E- mail.
Communication is affected through e-mail as far as possible. A hard copy of important
information may also be displayed on the notice board from time to time. A newsletter is
published on a regular basis, which communicates the management view and philosophies
and gives information of general interest to all employees. Procedures in the area of product
realization have sufficient provision for internal review and communication.
5.6 Management Review
5.6.1
General
For effective control and maintenance of the Quality Management System, management
reviews have been divided into three categories as follows:
Management Review Meetings (MRM) which are held once in four months, usually after
an internal quality audit or an external audit
Project Review Meetings (PRM), which are held every month on predetermined dates.
Operations Review Meetings (ORM), which are held every month, usually a week after
the PRM.
5.6.2
Review inputs
Depending on the type of review meeting, inputs are obtained from one or more of the
following:
Internal and external Quality Audit results and analysis

Customer feedback
Follow- up on actions from previous/other reviews
Implementation and status of preventive and corrective action
Project review status
Monthly status reports
Changes brought about by new technological changes and market needs
Recommendations for improvement of the QMS
Review of the training required and effectiveness of the training carried out
Analysis of data
5.6.3
Review output
Output from all review meetings will be in the form of minutes where decisions relating to
the Quality Management System are recorded together with person/s responsible for
implementation and its time schedule/s. All actions to be taken are entered in the electronic
Action Taken Register (ATR) for ease of follow-up.
In general, all review outputs will concentrate on the following:

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Adequate provision of resources for achieving desired results

Improvement of product quality
Increasing effectiveness of the Quality Management System and its processes.
Procedure on document and data control - BD/QP/04/01
Procedure on quality planning BD/QP/05/01 Procedure
on Management review BD/QP/05/02
Procedure on Quality Assurance BD/QP/08/02
Approved by:
Managing Director
Amendment Records:
File: BDQM0501.DOC
Rev. No. 01, dated 15-09-2003 Amended clauses 5.4.1, 5.5.2,5.6.2,5.6.3, Reference
Documents updated, Annexure 2, 3, 4 amended.

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QUALITY POLICY
Customer Satisfaction is our primary consideration. We will
constantly strive to satisfy customer needs and provide quality,
cost effective and time bound engineering services through
continuous up-gradation of methods and systems.
We shall create a work environment wherein the companys growth
and well being are intertwined with the progress and prosperity of
its employees. We will inculcate a work ethic where all actions are
customer driven.
A SATISFIED CUSTOMER IS OUR FIRST AND

ULTIMATE AIM
G.S.Daga
Managing Director
Amendment Records:
File: BDQM0501A.DOC
Rev. No. 00, dated 25-11-2002 -Original
Bhagwati Designs Pvt. Limited.
Doc. No. BD/QM/05/01B1

Rev. 03 dated 30-06-2004
Page 01 of 02
Annexure 2
Organisation Chart
MANAGING DIRECTOR
(CEO)
Controller
(Finance & Administration)
Hyderabad
Branch Office
(Refer page 02)
Team of Financial
& Admin. Staf
HOD
(Human Resource
Development)
IT In charge
HOD
(Civil/Structural)
I
Systems Coordinator,
Marketing & MR
HOD
HOD
(Civil/Structural)
II
(Civil/Structural)
III
HOD
(Architectural)
HOD
(Utility Services)
(Elec/Mech)
Team of Administration Staf
Team of
Engineers
Team of CAD
Operators
Team of
Engineers
Team of
Engineers
Team of CAD
Operators
Team of CAD
Operators
Team of
Architects
Team of CAD
Operators
Team of
Engineers
Team of CAD
Operators
Bhagwati Designs Pvt. Limited
Doc, no.BD/QM/05/01B2
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Page 2 of 2
Annexure 2
Organisation Chart
(Hyderabad Branch)
MANAGING DIRECTOR CEO
Mumbai Office
MR
Branch In Charge & HOD (Mechanical)

MRR
HOD
(Civil/Structural I)
HOD
(Civil/Structural II)
Team of Engineers/Architects
Team of Engineers/Architects
Team of Engineers (Mech.)
Team of CAD Operators
Team of CAD OperatorsTeam of CAD Operators

Team of Administrative S

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PRIMARY RESPONSIBILITY/AUTHORITY CHART

Clause no. of ISO 9001:2000
Primary Responsibility/Authority
4. Quality Management System

4.1 General requirements
Top management
4.2 Documentation requirements
MD/MR
5. Management responsibility
5.1 Management commitment
Top management
5.2 Customer focus
HOD/PC
5.3 Quality policy
Top management
5.4 Planning
Top management
5.5 Responsibility, authority & communication MD

5.6 Management review
MD/MR/HOD/PC
6. Resource management
6.1 Provision of resources
MD/C (F&A)
6.2 Human resources
MD/HOD
6.3 Infrastructure
MD/HOD/C (F&A)
6.4 Work environment
MD/C (F&A)/HOD
7. Product Realization
7.1 Planning of product realization
PC/HOD
7.2 Customer related processes
MD/PC/HOD
7.3 Design & development
HOD/PC
7.4 Purchasing
MD/C (F&A)
7.5 Production and service provision
HOD/PC
7.6 Control of monitoring and measuring

devices
MD/HOD

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8. Measurement, analysis & improvement

8.1 General
MD/MR/HOD
8.2 Monitoring & measurement
MR/MD/HOD/PC
8.3 Control of nonconforming product
HOD/PC
8.4 Analysis of data
MR/HOD
8.5 Improvement
MD/HOD/PC
Note: At the Branch level the Branch in charge and MRR will have such primary responsibility as
may be delegated by the Managing Director and MR respectively from time to time.
Amendment Records:
File: BDQM0501C.DOC
Rev. No. 02 dated 30-06-2004 HOD (QA) function deleted.

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DETAILED FUNCTIONAL RESPONSIBILITY CHART

1. Managing Director (CEO)
The Managing Director has overall responsibility for all activities being carried out at BDPL.
He exercises specific and direct control in the following areas:
Resource planning and mobilization

Contract review
Purchasing
Corrective & preventive action
Recruitment, training, appraisal and staff welfare
2. Controller (Finance & Administration)

The C (F&A) exercises direct control in the following areas
Purchasing (to the extent detailed in the procedure on purchasing)

Finance & Administration
Billing and Collection
3. Management Representative (MR)

The MR will be responsible for ensuring that the requirements of the Quality Management
System as described in the QM and associated documents are implemented and maintained.
He also liases with external parties on matters relating to the QMS.
4. Management Representatives Representative (MRR)
At the Branch, one person is appointed as the MRR by MR. The MRR will be responsible for
ensuring that the requirements of the Quality Management System are met at the Branch and
also maintain such records (as directed by the MR) at the Branch. He liases with the MR on
all matters connected with the QMS.
5. Head of Department (HOD)
Each HOD (irrespective of designation) will be overall in charge of all activities within
his/her department including all aspects of product realization. In addition each HOD will
assist the MD in his responsibility of monitoring performance by providing the appropriate
input data. The HOD will exert specific control of the following activities in his/her
department:
Attending customer complaints pertaining to the department

Appraisal & training of employees in the department for engineering skills &
awareness of Quality Management System Standards

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Ensuring (through Managing Director) adequate resources for the department

Participating in Management Review Meetings and Operations review meetings
and acting on decisions taken therein.
Ensuring procedure related to Quality Assurance is followed.
6. HOD (HR)
The HOD (HR) is responsible for coordination of all human resources activities viz.
recruitment, appraisal, training and staff welfare. The methodology for operations in these
areas is detailed in the Quality procedure as well as in the Personnel Manual. The HOD (HR)
also maintains all personnel records and reports to the MD on all HR related matters.
7. Branch in Charge (BIC)
The branch of BDPL will have one person designated as the Branch in Charge (BIC). The
BIC, in addition to his functional responsibility, will be the administrative head of the
Branch. He will perform such administrative functions as are delegated to him by the
Managing Director from time to time. He will report to the Managing Director.
8. Project Coordinator
The Project Coordinator has overall responsibility for all activities in respect of the project/s
for which he/she is responsible. His/her specific responsibilities include:
Preparation, finalization and amendments of Plan of Work

Identifying & organising resources needed for the project through participating
department heads
Monitoring of the project w.r.t. resources and progress
Participating in Project Review Meetings
Liasing with customer on all matters concerning the project
Control of project related documents
Job closure
All other specific responsibilities as outlined in various Procedures of the BDPL
Quality Management System.
9. Engineers/Architects
They will act on specific instructions from the Project Coordinator and/or HOD as also as
detailed in the Plan of Work. Specifically they will be responsible for the following:
Allocating designs/drafting to juniors/Cad Operators

Providing necessary inputs to enable them to do the allocated work
Checking the work of juniors/ Cad Operators
Maintaining check records
Checking/Verification/Approval (Validation) as outlined in the Plan of Work
Maintaining design documents/input data till job closure

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10. Cad Operator

Cad Operator will act on instructions from engineers/architects and prepare drawings in
according with drafting standards of BDPL (or otherwise if mentioned in Plan of work). They
will carry out reviews with engineers/architects from time to time. They will also maintain all
tracings/drawings. Wherever drafting is done on computers they will ensure a daily back up.
Note:
The above responsibilities are purely for functional designations. All personnel working
under HOD or Project Coordinator (irrespective of Title/Employment category) will have
responsibilities outlined under item 10 or 11 above depending on their area of work.
Amendment Records:
File: BDQM0501D.DOC
Rev. No. 03, dated 30-06-2004 HOD (QA) Function deleted.

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6.1 Provision of resources

Top management determines, reviews and provides all the resources needed by the
organization to implement, maintain and continually improve the Quality Management
System as well as enhancing customer satisfaction by meeting customer requirements.
The departmental heads (HODs) are responsible for the training and development of
engineering skills of personnel working under them. Personnel are trained in the aspects of
quality of service and awareness on quality system standards.
The Management Representative is responsible for planning and carrying out the audits with
the help of internally trained auditors.
6.2 Human Resources
6.2.1
General
A procedure exists for recruitment, training and appraisal of employees which ensures that
personnel performing work affecting product quality are competent on basis of appropriate
education/skills and experience/training.
6.2.2
Competence, awareness and training
At the recruitment stage, the education, skills and experience required for a position are listed
out. Recruitment can be done through one or more alternate sources and desirable
characteristics are confirmed through interviews and/or written tests prior to recruitment.
Employee performance is evaluated through annual appraisals where training needs are also
identified. Records are maintained in the employees file regarding all details pertaining to
qualification, experience, training, feedback and development.
Yearly budgets are finalized and allocated for training to be carried as identified through
appraisals and other means. Evaluation of the effectiveness of training is made at the
Management Review meetings. Awareness programmes are carried out at least once a year to
apprise all employees of the QMS and quality objectives. Technical awareness programmes
for skill up- gradation or for technology changes are carried out on a need basis.
6.3 Infrastructure
All infrastructure is provided on a planned basis by top management. An annual budget is
prepared (around September each year) which gives a detailed list of infrastructure planned
for the following year (January-December). The infrastructure budget includes all items viz.
hardware, software, buildings/work places and supporting services such as communication
etc. The budget mentions brief details of the infrastructure planned and its estimated value.

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Expenditure is broken down on a monthly basis to suit requirement as well as planned cash
flow.
The expenditure budget gets its input from the HODs and the C (F&A) and is prepared by the
C(F&A) in consultation with the MD. This budget is discussed by the MD at the next board
meeting and finalized in consultation with the other directors. The finalized budget is
available for reference with the MD and the C (F&A).
The infrastructure budget is monitored once a quarter at board meetings and updated as
necessary.
6.4 Work environment
BDPL has created a conducive work environment to suit the needs of its principle product i.e.
engineering designs. Suitable workstations with appropriate hardware and software are
provided depending on the work performed. This includes proper office set- up with
comfortable working conditions. Changes in work environment, if any, are discussed at
management review meetings.
Annual gatherings of employees (Employees Day) are used as a forum to get feedback on all
matters of concern to employees. Work environment issues are also addressed at such
gatherings. Suggestion boxes are maintained for additional employers feedback at all BDPL
offices.
Procedure on recruitment, training and appraisal BD/QP/06/01
Amendment Records:
File: BDQM0601.DOC
Rev. No. 00, dated 25-11-2002 -Original
Approved by:
Managing Director

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7.1 Planning of product realization

BDPL's "product" comprises mainly of designs and drawings.
For every project, a Project Coordinator is appointed who is responsible for the planning of
the design and drawing activity to meet the customers requirements. Adequately qualified
and experienced people are assigned to undertake design functions. The Project Coordinator,
in consultation with participating department heads, organises a team to execute the project.
The Project Coordinator draws up a detailed Plan of Work, which includes all relevant data
regarding the project, designs, drawings, customer interfaces etc.
7.2 Customer related processes
7.2.1
Determination of requirements related to the product
This is compiled from one or more of the following depending on the nature of the project
Scope of work as defined in the contract agreement
Detailed questionnaires issued to the customer which are duly filled and returned by him
General arrangement and other drawings from customer/his consultant/his equipment
suppliers/his sub-contractors
Additional data may be obtained by meetings with any one or more of these parties
Meteorological, Topographical and Soil investigation data obtained from the customer or
any local/statutory authority, which is necessary for proper design.
All applicable national & international standards/codes.
Implied requirements based on experience of the organisation.
7.2.2
Review of requirements related to the product
Contract review being an integral part of the commercial activity is adequately defined and
documented. These activities are organized under the marketing department. Project inquiries
are received either directly, through open tenders, advertisements and personal inquiries.
They are either in writing or verbal. The marketing department reviews capability to meet
requirements of customer. Based on the six monthly rolling plan, resource availability is also
checked prior to making of the offer.
Offers for new projects are prepared based on scope of work and services to be rendered (as
per the enquiry) by estimation of man-hours or number of drawings based on past experience.
The marketing department while preparing the estimates takes due assistance, if required,
from the various concerned departments, which are likely to participate, based on the scope
of work. The offers generally contain the following minimum information:
a) The scope of work and/or any other specific information required by the client for the
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b) Visit charges of Technical personnel to clients for any discussions or site visits. Also, day
to day site supervision charges in case of project supervision services.
c) Charges for engineering services are either on lump sum basis or on percentage of
estimated/actual cost of the project for the defined scope of work.
d) Terms of payments.
e) Other general terms & conditions.
File no. 103 (Offers) is maintained containing all projects with offers/correspondence for
preparation of the offer in a chronological order. This file is treated as confidential and is
accessible only to Managing Director, Marketing Advisor and senior staff up to level of Vice
President/Chief engineer
The contracts based on the offer and subsequent discussions/negotiations are either prepared
by BDPL or by the client covering all agreed terms and conditions and are filed in File No.
103 (Agreement) file in the chronological order.
In case of any change in scope of work or services, a discussion is initiated with client either
in writing or in form of meetings to revie w the contract.
Amendments from customers based on these discussions subsequent to the signing of the
contract are usually received in the form of a letter. Amendments from customers are
reviewed by MD/PC/HODs and observations are communicated to the client. If required,
meetings with the customer may be held to discuss any further revisions and the final
amendments due to the contract review are filed project-wise in the 103 (Agreement) file.
Records of all communication and correspondence with the customers are recorded
appropriately.
7.2.3
Customer communication
The Plan of Work, which is prepared for each project, details methodology of communication
with customer in respect of technical/commercial clarifications, receipt & submission of
information/drawings and general correspondence/faxes. For multidisciplinary projects, this
is first discussed and decided amongst participating departments along with Project
Coordinator. A separate procedure exists for dealing with customer feedback.
As far as possible, all customer communication will be through electronic media.
7.3 Design and development
7.3.1
Design and development planning
For every project, a Project Coordinator is appointed who is responsible for the planning of
the design and drawing activity to meet the customers requirements. Adequately qualified
and experienced people are assigned to undertake design functions. The Project Coordinator,
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The Project Coordinator draws up a detailed Plan of Work which includes all relevant data
regarding the project, designs, drawings, customer interfaces etc.
7.3.2
Design and development inputs
Design input is compiled from the agreement with the customer and information supplied by
the customer and his subcontractors/suppliers before proceeding with the design stage.
Design inputs and their adequacy are reviewed based on past experience and, if necessary,
resolved with the customer through meetings/dialogue. Applicable Statutory and regulatory
requirements are identified during input compilation. Basic design norms/guidelines are
documented after discussions with the customer before start of the design activity.
7.3.3
Design and development outputs
The design output information relating to the conformance of the design and drawing to the
specifications of the customer is contained in verifiable documents produced during the
course of the project. Details covered in the design output are specified in the design control
procedure. Design output is checked for adequacy before release.
7.3.4
Design and development review
Planned, structured and documented design reviews are conducted as part of any project.
Records are maintained.
7.3.5
Design and development verification
Design verification is carried out by engineers of the relevant department and is coordinated
by the department head. Verification is done where appropriate at the end of each stage and
on completion to ensure that the design output meets the design input.
Details of design verification are recorded.
7.3.6
Design and development validation
Since the "product" of BDPL is the design itself, the output may be in the form of Designs
and/or Drawings. These designs/drawings, after due verification as above are "released for
construction" either in whole or in clearly stated parts. It is not possible to prepare
"prototypes" for validation as in other types of designs. The validation of the design
manifests itself in the proper operation of the Structure and/or system, which has been
designed. Hence this sub-clause is not considered applicable as described in ISO 9001:2000
Details of any approvals, which are contractually required, are obtained and retained.
The persons responsible for design review, verification, and the stage/s at which they are
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Control of design and development changes
Any changes or modifications affecting the design from verification processes or due to
feedback from the customer are documented and subjected to appropriate verification,
authorization and subsequent review, if necessary. Only authorized persons perform this
activity
7.4 Purchasing
7.4.1
Purchasing process
It is always ensured that the purchased products conform to the specified requirements. The
methods adopted are as follows:
Evaluation of suppliers
Purchasing to detailed purchase specifications
Inspection of the incoming material
Wherever BDPL decides to offer services along with another consultant/s (Associate
Consultant/s) the Managing Director initiates and finalizes such terms and conditions as may
be necessary for proper execution of any contract arising out of such association.
A procedure to evaluate suppliers is in place.
7.4.2
Purchasing information
Purchasing documents (indents / Purchase orders) contain data clearly describing the product
ordered and are approved before release. Necessary purchase specifications exist for the
control of quality of the product supplied by the supplier. Wherever specifications do not
exist, product is purchased with reference to standard specifications available in the market.
These are also used as specifications for incoming inspection, in certain cases. The technical
and quality requirements are laid down in these specifications.
All purchasing data as well as the purchase orders are reviewed carefully and approved
before release. Subsequent to its release, if required, the Purchase order can be amended by
the same process i.e. raising of indent, approval and release of Purchase Order mentioning
therein that it is an amendment to the earlier one issued.
7.4.3
Verification of purchased product
Currently, purchased products are verified at BDPL's premises. If the incoming material is to
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communicated to the sub-contractor well in advance. BDPL's customers are not required to
inspect purchased products at the supplier's premises.
7.5 Production and service planning
7.5.1
Control of production and service provision
Execution of all projects are pre-planned and scheduled as per the plan of work. The Project
Coordinator in consultation with the Department heads makes project plans. The accuracy for
meeting the project plans is monitored by the Managing Director.
All project activities are carried out under controlled conditions. Appropriate control systems
are used to monitor the progress of the works, which are carried out by trained, and skilled
manpower that work under documented instructions.
Compliance to reference standards/codes, approved software, quality plans and/or
documented procedures is ensured. Care is taken to provide suitable working environment,
which includes an orderly and proper housekeeping.
All critical project parameters/design norms & data are identified and due care is taken to
monitor them continuously. Records of monitoring are maintained in identified formats in the
form of reports.
Due to the nature of the product, post delivery activity (viz. servicing etc.) is not necessary
7.5.2
Validation of processes for production and service provision
Since the "product" of BDPL is the design itself, the output may be in the form of Designs
and/or Drawings. These designs/drawings, after due verification- usually through at least two
levels- are "released for construction" either in whole or in clearly stated parts. The validation
of the design manifests itself in the proper operation of the Structure and/or system, which
has been designed.
The integrity of the designs are ensured by the following
The collective experience of the organization which is brought into play
Proper selection of persons responsible for design review, verification based on their
qualifications and experience as well as the criticality of the design
Well defined stage/s at which design verifications are carried out and recorded
A detailed design procedure which clearly outlines the requirements
7.5.3
Identification & traceability
Each project, before starting is allocated a project number. All the outgoing drawings, design
sheets, correspondence state the project number. Each outgoing drawing has a drawing
number and the project number written on it. The system of drawing numbering for different
structures is mentioned in the plan of work. Alternately, drawings are numbered as per client

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requirements. The drawings also contain the revision number, which gives the number of
amendments made.
All incoming and outgoing drawings are registered electronically and a daily back-up taken
and secured on a common server.
Any change in the design or drawing sheets is marked on the document itself along with
change in the revision number.
In case of necessity or for reference the drawings or design sheets can be traced back with the
help of the project number and the drawing number. Positive recall is possible. Documented
procedures exist for unique identification of individual projects and drawings/design sheets &
related matters.
7.5.4
Customer property
There is no customer-supplied product which goes into the output i.e. designs and drawings.
The customer gives some inputs in the form of drawings, data and investigation/site reports
which are necessary inputs for the design stage. The customer gives only copies of these
drawings/data/reports, which do not have to be necessarily returned. These inputs are treated
as documents of external origin and are controlled as per procedure for Document and Data
Control. The procedure on Housekeeping includes details of electronic registering of input
data for permanent records. During design stage all customer supplied intellectual property is
kept confidential unless otherwise agreed to with customer. At the end of the project, if
required by customer, drawings etc. are returned to him and acknowledgement obtained.
Alternately, these are destroyed or maint ained as part of the job closure.
7.5.5
Preservation of product
All the stages of a project have equal importance in handling of the materials in order to
prevent loss by wastage, damages and mix- up.
Appropriate storage conditions are duly maintained. Storage areas for all correspondence,
documents, design sheets and drawings are properly marked and identified. Every project has
file(s) where all the correspondences are stored. All the design and drawing sheets are
adequately stored and are the responsibility of the concerned engineers or CAD Operator
during the execution of the project. At the job closure, necessary documents are collected and
maintained in the central library/storage or any other convenient designated place.
The storage of electronic documents is maintained on the Network server with the help of a
proper networking system. For delivery of the electronic document to clients, the network is
connected to an exchange server with FTP storage/transfer facility, which forwards the
electronic data/documents by e- mail or other "web" enabled means. The details are worked
out based on the latest developments in communication technology and the same are
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The backup of all the electronic data on the server is taken daily and two copies are being
maintained i.e. one inside the office premises and one outside the premises at designated
location, from safety considerations. At the end of the job, the final backup is taken on CDROM and is stored in library as per job closure procedure.
The central library also maintains one copy of all codes and standards, which are required by
BDPL for its operations/reference. In addition technical and other journals, books and other
reference material are kept at the central library. Periodically these are reviewed and new
literature is added to upgrade the library. Procedures exist for withdrawal/return of any
available material in the central library.
7.6 Control of monitoring and measuring devices
Inspection and testing is carried out on the designs and drawings by experienced personnel
and so identified in Plan of Work.
Hardware such as, drafters, plotters, computers etc. are inspected on receipt and maintained
regularly during use. Computer software used for drafting is tested before installation and
periodically checked for virus etc. Design software (wherever required) is validated.
The performance of the personnel carrying out these activities is appraised periodically as per
a set standard and records are maintained. Wherever necessary, corrective actions are taken
through appropriate training and/or counselling to improve performance to meet desired
norms. Wherever the results of the appraisal show substantial variation from the last result,
the previous data is rechecked for validity.
Procedure on Housekeeping BD/QP/04/02
Procedure on recruitment, training and appraisal BD/QP/06/01
Procedure on project planning and scheduling BD/QP/07/01
Procedure on site supervision and control BD/QP/07/02
Procedure on preparation release & evaluation of tenders BD/QP/07/03
Procedure on design control BD/QP/07/04
Procedure on workmanship standards BD/QP/07/05
Procedure on purchasing BD/QP/07/06
Procedure on product identification & traceability BD/QP/07/07
Procedure on job closure BD/QP/07/08
Approved by:
Managing Director
Amendment Records:
File: BDQM0701.DOC
Rev. No. 01, dated 15-09-2003 Reference Documents updated.

QUALITY MANUAL
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8. MEASUREMENT, ANALYSIS & IMPROVEMENT
Doc no.BD/QM/08/01
Rev: 03
Page 1 of 4
8.1 General
The organization plans and implements monitoring, measurement, analysis and improvement
of the processes needed to demonstrate conformity of the product and QMS through the
following:
Monthly reports
Review meetings (MRM, PRM & ORM)
Internal Quality Audits
Corrective and preventive actions
Statistical analysis
8.2 Monitoring and measurement

8.2.1
Customer satisfaction
BDPL has a procedure in place to monitor customer satisfaction and deal with it effectively.
Measurement and analysis of customer feedback is one important indicator of customer
satisfaction. Repeat orders are another indication of customer satisfaction. During the course
of each new project, BDPL uses proactive methods to get customer feedback
8.2.2
Internal audit
Internal audits are planned and scheduled on the basis of the status and importance of the
activity being audited. Trained and qualified internal auditors carry out audits. A procedure
for planning and conducting internal quality audits exists. The audits assignments and plans
are such that the auditors are independent of the area being audited.
The results of the audits are recorded along with root cause and brought to the attention of the
auditee who in turn takes timely corrective and preventive action/s. Follow up audits, where
required, verify and record the implementation and effectiveness of the corrective action
taken. The system for audits and follow up audits has the support of the top management to
ensure that the corrective and preventive actions are incorporated within the committed dates
and are effective.
Audit reports and results are reviewed by the top management in the Management review
meetings in order to assess whether quality objectives comply with the quality activities and
related results. In addition, after each audit a meeting of all auditors/auditees is held to review
the results of the audit and discuss any systemic problems that are identified.
8.2.3
Monitoring and measurement of processes
Regular and pre-planned reviews (MRM, PRM & ORM) monitor and measure various
parameters showing the effectiveness of the QMS. Wherever appropriate, suitable corrective
actions are taken to ensure conformance. These actions are monitored for effectiveness.

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8.2.4 Monitoring and measurement of product

Design control procedures are in place to ensure that products confirm to desired
requirements. Suitable records are maintained to demonstrate such conformance. Monthly
reports to the MD by the HODs give parameters of timely delivery, or otherwise, of the
product. Project Coordinators submit project status reports to the MD and review progress of
projects against planned activity on a regular basis and update bar charts as necessary.
Additionally, there is a procedure for Quality Assurance which ensures that the output meets
agreed criteria before being delivered to client.
8.3 Control of nonconforming product
The final output of the company comprises primarily of Designs and drawings. There exist
various procedures for checking, verifying and approving these designs/drawings. Any
errors/omissions noticed during this process are duly corrected before the output is finalized.
Such rework is also put through the same process of checking, verification and approval.
Therefore, in process non-conforming products (designs/drawing) are immediately corrected
to conform to set norms.
Revisions in drawings may be necessary for one or more of the following reasons:
Revision of input data from customer

Revision of data from customers suppliers/sub contractors
Feedback from site on actual constructional problems
In all such cases the revisions are made on the tracings themselves and/or on the electronic
media and the revision number is incremented by one. Details of revisions are marked on the
tracing and fresh prints are taken after due checking and verification. Old prints are either
destroyed or marked as SUPERSEDED wherever it is necessary to maintain them for
records/reference.
Any problems arising due to delay at the designing or drawing stage, submission of site
reports, etc. are dealt with by the Procedure for Corrective and Preventive action as well as
Procedure for Project Planning & Scheduling.
8.4 Analysis of data
Due to the nature of the operations, direct statistical techniques are difficult to design for
analysing problem areas and quality. Therefore the following areas have been identified as
main contributors to improvement of quality:
Customer feedback
Timely completion of design documentation/project execution
Number of man-hours/drawings - actual vs. estimates & revisions
Training programs planned, executed and feedback thereon

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Cost analysis
Repeat orders from clients
Procedures have been documented and are available to implement and control the application
of statistical techniques in the above areas.
8.5 Improvement
8.5.1
Continual improvement
The overall quality system has its foundation on the principle of continuous monitoring and
feedback in all the areas. Procedures exist for taking corrective actions whenever there is a
problem. Similarly preventive actions are identified, if required, through these procedures.
The procedure addresses the systematic method of analysing all inputs, identifying potential
causes and solutions and initiating corrective and preventive actions for ensuring its nonoccurrence in future depending on the nature of the problem and its attendant risks.
Incoming documents are addressed to the dealing person/persons. This system ensures that
the person/s responsible for execution of the job get the information directly.
BDPL's Quality Policy and objectives stress the need for continual improvement. The
implementation of this is monitored through review meetings, statistical techniques, internal
quality audits and corrective and preventive actions.
8.5.2
Corrective action
A Procedure exists for registering, processing, investigating, analysing and coming out with
corrective actions.
Corrective actions are taken for handling customer complaints, Quality Events / Incidents and
system non-conformities identified during audits. For non-conformities, root cause/s are
identified and actions taken to prevent reoccurrence.
Management Reviews are carried out to monitor the effectiveness of these corrective
activities.
8.5.3
Preventive action
Preventive actions are identified through various means viz. Internal Quality Audits,
Statistical techniques, Management review meetings, Project review meetings and Operations
review meetings. Various procedures exist for carrying out preventive actions.
Need based training is one of the measures used to carry out preventive action to improve
performance and product quality. Training needs are usually identified through appraisals and
other feedback.

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Rev: 03
Page 4 of 4
Preventive actions are taken as per the nature of problem. Steps are taken to deal with any
problem and the review of their effectiveness is carried out in the Management review
meetings.
The relevant information on actions taken is discussed in Management Review meetings.
The problems arising and the corrective and preventive actions taken will be studied along
with root cause, and trend analysis done if required, as per the Procedure for Statistical
Techniques. The trend analysis itself provides further feedback for preventive actions.
Procedure on internal audits BD/QP/08/01
Procedure on Analysis of data BD/QP/08/03
Procedure on corrective and preventive action BD/QP/08/04

Approved by:
Managing Director
Amendment Records:
File: BDQM0801.DOC
Rev. No. 03, dated 30-06-2004 Clause 8.2.4 Quality Assurance Department deleted.
QUALITY MANUAL
BHAGWATI DESIGNS PVT. LTD.
MUMBAI & HYDERABAD

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Bhagwati Designs Private Limited

AMENDMENT SHEET (QM)

DCR & IQA/M/1/03

Bhagwati Designs Private Limited

AMENDMENT SHEET (QM)

DCR dated 22.03.04

DCR dated 22.03.04

DCR dated 22.03.04

DCR dated 22.03.04

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DCR dated 22.03.04

Bhagwati Designs Private Limited

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AUTHORIZED HOLDERS OF QM BD/QM/00/04 02

COMPANY PROFILE AND

QUALITY MANAGEMENT SYSTEM REQUIREMENTS (REF: ISO 9001:2000)

MANAGEMENT RESPONSIBILITY BD/QM/05/01 01

Bhagwati Designs Private Limited

PLANNING OF PRODUCT REALIZATION

MEASUREMENT, ANALYSIS &