Docu47730 Whitepaper Configuring and Troubleshooting EMC Documentum Content Transformation Services For D2 Widgets

White Paper
CONFIGURING AND TROUBLESHOOTING EMC

DOCUMENTUM CONTENT TRANSFORMATION
SERVICES FOR EMC DOCUMENTUM D2
WIDGETS
Abstract
This white paper describes the various products involved in
rendering the D2 Thumbnail and D2 Preview widgets. It explains
the steps to configure Documentum Content Transformation
Services. It also details troubleshooting mechanisms.
February 2014
Copyright 2014 EMC Corporation. All Rights Reserved.

EMC believes the information in this publication is accurate as
of its publication date. The information is subject to change
without notice.
The information in this publication is provided as is. EMC
Corporation makes no representations or warranties of any kind
with respect to the information in this publication, and
specifically disclaims implied warranties of merchantability or
fitness for a particular purpose.
Use, copying, and distribution of any EMC software described in
this publication requires an applicable software license.
For the most up-to-date listing of EMC product names, see EMC
Corporation Trademarks on EMC.com.
Part Number h11903
Documentum D2 4.1 Architecture

2
Table of Contents
Executive summary.................................................................................................. 4
Audience ............................................................................................................................ 4
Part 1 Introduction and Configuration.................................................................... 4

D2 Workspace and Widgets ................................................................................................ 4
Content Transformation Services ........................................................................................ 5
Thumbnail Server ............................................................................................................... 6
Installing CTS and Thumbnail Server................................................................................... 6
Verifying the CTS installation .............................................................................................. 6
Verifying the Thumbnail Server installation ........................................................................ 7
To verify that Thumbnail Server is running: ..................................................................... 7
Configuring CTS for Automated Transformations ................................................................ 8
Editing Profile Configuration for D2 Renditions ................................................................... 9
Creation of new D2 Profile Configuration for D2 Renditions............................................... 13
Verifying Renditions ......................................................................................................... 13
To view the list of renditions: ........................................................................................ 13
Part 2 Troubleshooting ....................................................................................... 14

Guidelines ........................................................................................................................ 14
D2 Thumbnail and preview widget do not display any image ............................................ 14
D2 Thumbnail widget appears with the default image ...................................................... 15
D2 Preview widget does not display the images ............................................................... 17
Part 3 Appendix .................................................................................................. 18

Contents of register_d2.xml.............................................................................................. 18
Contents of document_registration_d2.xml ...................................................................... 22
Contents of pdf_processing_d2.xml ................................................................................. 23
Contents of msg_registration_d2.xml ............................................................................... 24
Contents of tiff_registration_d2.xml ................................................................................. 25
Conclusion ............................................................................................................ 26

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Executive summary
EMC Documentum D2 provides a configuration driven, modern user interface on
top of the Documentum content repository. D2 consists of two components: D2
Configuration and D2 Client. The D2 Client provides the ability to interact with content
in one or more repositories and also offers a powerful user interface that users can
personalize using widgets and workspaces. The D2 Client provides repository widgets
such as Thumbnail Widget and Preview Widget to help view content. The Content
Transformation Services (CTS) and Thumbnail server installations must be configured
for these widgets to render content.
This white paper provides configuration and troubleshooting steps for CTS and the
Thumbnail server so that the D2 Thumbnail and Preview widget render content
correctly.
Audience
Part 1 of this white paper provides a general introduction to the two D2 Widgets:
Thumbnail and Preview, and the products CTS and Thumbnail server. This section
also covers the process of verifying the installation of these products and configuring
them for generating renditions. . This section is useful to anyone trying to understand
and troubleshoot the D2 Thumbnail and Preview widgets. Part 2 provides details
about the troubleshooting steps when the Thumbnail and Preview widget do not
render content in D2.
Part 1 Introduction and Configuration

D2 Workspace and Widgets
A D2 workspace is a container of widgets that allows you to personalize functionality
for availability and convenience. A D2 widget is a graphical user interface (GUI)
element that you use to construct a workspace. You select and change widgets to
personalize workspace templates to suit your needs.
There are internal and external widgets. An internal widget has core functionality
pertaining to content management and workflow. An external widget uses third-party
web applications, and administrators can configure them to communicate with
content properties.
D2 Preview and Thumbnail Widgets are internal widgets. The Thumbnail widget
enables you to use thumbnail previews to browse content. A thumbnail is an image
used to represent an object in client applications. Thumbnails provide a visual cue for
browsing media and enable users to identify objects quickly. The Preview widget
displays the selected content as a slideshow. D2 Thumbnail widgets depend on the
thumbnail renditions generated by the CTS server. D2 Preview needs low resolution
renditions generated by the CTS server to generate the slideshow.

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Content Transformation Services

Content Transformation Services (CTS) is a Documentum server-side product that
performs transformations and analysis on repository content. The Content
Transformation Services functionality is available through Documentum clients
applications such as D2 and Webtop.
Transformation of content using CTS refers to the conversion of Microsoft Office files
to PDF and HTML formats. Transformations take place either as part of the registration
process (called as Automated transformations), or as per user request (called as User
transformations).
Documentum client applications connect to Content Server for metadata analysis and
content transformation. Content Transformation Services checks transformation
requests stored as queues in the Content Server and acts upon the requests. It is
recommended to have the CTS installed in a different machine and not on the Content
Server machine.
Figure 1 illustrates CTS processing the request queue on Content Server and
generating PDF and HTML renditions for the Microsoft Word document.
Figure 1: CTS Overview

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After generating the relevant renditions based on the transformation profile, the CTS
server updates the object in the repository with the renditions and removes the queue
item from the queue.
Thumbnail Server
Thumbnail Server serves graphic files from a thumbnail file store on the Content
Server host. It provides these thumbnails to Web client applications such as D2 and
Webtop. Thumbnails are renditions created by Content Transformation Services when
a file is imported or checked in to the repository.
Thumbnail Server must be installed on the same host as the Documentum Content
Server. The Thumbnail Server is installed as a service.
The Thumbnail Server serves two types of thumbnails:
Preview images created by Content Transformation Services when an

applicable file type is imported or checked in to the repository. These
thumbnails are saved in the thumbnail store on Content Server.
Default thumbnail images per type or format. These are icons that can be
specified for folders or unknown file types. These thumbnails are stored in the
repository, and can be viewed or updated when necessary.
Installing CTS and Thumbnail Server

Please refer to the installation instructions mentioned in the EMC Documentum
Thumbnail Server Installation Guide and EMC Documentum Content Transformation
Services Installation Guide.
Verifying the CTS installation

There are two ways to check the installation of CTS Server. The simplest way is to
connect to the Content Server using the web client: Documentum Administrator. After
logging in, select Administration > Content Transformation Services > CTS instances.
This lists the CTS instances attached to the Content Server. Right-click the instance to
view the properties. The state of the CTS server is displayed as up and running as
illustrated in Figure 2.

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Figure 2: CTS installation verification

An alternate way to verify the CTS installation is to log in to the host machine where CTS is
installed. Select Windows > Administrative Tools > Services to access the Windows Services
utility, ensure that Documentum Content Transformation Services is started.
After verifying the CTS services are running, import a test file to the repository. The CTS server
must generate renditions for the imported file. This test is necessary to ensure that the CTS
server is generating renditions successfully.
Verifying the Thumbnail Server installation
After logging in to the Content Server host, navigate to the Windows > Administrative Tools >
Services to access the Windows Services utility, ensure that EMC Documentum Thumbnail
Server is started.
When the Thumbnail Server is started, you can verify that it is successfully serving
default thumbnails through a web browser.
To verify that Thumbnail Server is running:
1. Open a web browser.
2. Enter the following address, based on your configuration:

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http://<hostname>:<port>/thumbsrv/getThumbnail?
A default icon is displayed in the web browser.
Configuring CTS for Automated Transformations
It is possible that the CTS and Thumbnail servers are running but the D2 widgets, thumbnail
and preview, appear without any thumbnail and preview as illustrated in Figure 3.
Figure 3: D2 Thumbnail and Preview Widget

In this scenario, remember to view the Renditions tab in D2. In Figure 3, the Renditions tab
does not show any other rendition generated for the specific document. This clearly shows that
the CTS did not generate the required renditions because of missing configurations in the CTS
server.
To configure CTS to render the renditions automatically during file creation, import and checkin
of files, follow the below instructions:
1. Set the richmedia_enabled flag to "1 for the format by running the following DQL:
update dm_format object set richmedia_enabled = 1 where name=format_name

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Example: update dm_format object set richmedia_enabled = 1 where name in

('excel8book','msw8', msw10)
2. Add the required renditions to one of the XML files that follow the flow of register.xml.
This can be done by either creating a new profile file for D2 or by appending required
renditions to existing profile files. That is either create a new register_D2.xml or append the
entries to register_xcp.xml if xcp profile is the selected as the forClients in the
CTSProfileService.xml. For editing existing profile information: refer to Editing Profile
Configuration for D2 Renditions . For new profile information: refer to Creation of new D2
Profile Configuration for D2 Renditions
Editing Profile Configuration for D2 Renditions

Each clients register.xml file (though it is named as register_xcp or register_legacy or
register_mobile, we refer to it as register.xml from now on) creates a series of steps to be
called, each one adding the steps to create the relevant rendition. In general, CTS uses the
pdf rendition of the source document to generate the various other renditions. It is
recommended to add the required rendition after the pdf rendition is generated for the
document. These PDF renditions may be temporary files and may not exist after the target
rendition is generated. Hence, it is required to add the pdf generation as a step in the
register.xml as illustrated here.
In register.xml, add the inner profile for document_registration as shown below.
<InnerProfile path="/System/Media Server/System
Profiles/document_registration" waitOnCompletion="true"
useTargetFormat="true">
<InnerTokenMapping LocalProfileToken="pdf"
InnerProfileToken="doc_token_targetFormat" Literal="true"/>
</InnerProfile>
NOTE: All <InnerProfile> entries are added into <ProfileSequence>.

The document_registration.xml file contains the document_to_pdf profile that generates the
pdf rendition. As this entry is always available do not add it. It is good to verify that it is present
by opening the document_registration.xml.
Profiles/document_to_pdf" waitOnCompletion="true"
InnerProfileToken="target_format" Literal="true" />
</InnerProfile>

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When document_registration generates the pdf, add the pdf_processing as a step in the
register.xml file as follows:
<InnerProfile path="/System/Media Server/System Profiles/pdf_processing
" waitOnCompletion="true" useTargetFormat="true">
<InnerTokenMapping LocalProfileToken="true"
InnerProfileToken="overwrite_rendition" Literal="true" />
</InnerProfile>
The pdf_processing step is called as part of the register.xml. The last step is to add the required
renditions in pdf_processing_xcp.xml/ pdf_processing.xml.
All changes to register.xml may not be required if the register.xml already follows the specified
sequence: document_registration > document_to_pdf > pdf_processing. In an out-of-the-box
installation, this sequence is already available. In such a case, only entries for thumbnails
renditions and low resolution images must be added to the pdf_processing.xml.
In the pdf_processing.xml, ensure that the following entries are available or add them if they
are not available:
<!This is to generate the small jpeg thumbnail
Profiles/thumbnail_pdfstoryboard" waitOnCompletion="false"
<InnerTokenMapping LocalProfileToken="jpeg_th"
InnerProfileToken="doc_token_targetFormat" Literal="true" />
<InnerTokenMapping LocalProfileToken="40"
InnerProfileToken="doc_token_width_tn" Literal="true" />
InnerProfileToken="doc_token_height_tn" Literal="true" />
<InnerTokenMapping LocalProfileToken="small_jpeg_th"
InnerProfileToken="target_page_modifier" Literal="true" />
<InnerTokenMapping Literal="true"
InnerProfileToken="doc_token_colorSpace" LocalProfileToken="RGB" />
InnerProfileToken="doc_token_colorProfile"
LocalProfileToken="_use_default" />
</InnerProfile>
<!This is to generate the medium jpeg thumbnail

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<InnerTokenMapping LocalProfileToken="medium_jpeg_th"
</InnerProfile>
<!This is to generate the large jpeg thumbnail
<InnerTokenMapping LocalProfileToken="large_jpeg_th"
</InnerProfile>
<!This is to generate the low resolution jpeg files
Profiles/storyboard_pdfstoryboard" waitOnCompletion="false"

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<InnerTokenMapping LocalProfileToken="jpeg_lres"
InnerProfileToken="doc_token_width" Literal="true" />
InnerProfileToken="doc_token_height" Literal="true" />
<InnerTokenMapping LocalProfileToken="-1"
InnerProfileToken="doc_token_pageNumber" Literal="true" />
InnerProfileToken="enable_activepreview" Literal="true" />
InnerProfileToken="doc_token_dpi" Literal="true" />
InnerProfileToken="zip_output" Literal="true" />
</InnerProfile>
Profiles/autoGenProxy_pdfstoryboard" waitOnCompletion="false"
</InnerProfile>
These entries are required to generate the various renditions required for the D2 Thumbnail and
Preview widgets. After adding the entries, checkin the files that have been modified. If
register.xml and pdf_processing.xml already have the required information, there are no
changes to check in. After checking in the files, restart the CTS services on the host machine
where CTS is installed.
When you import a new file or checkin a new version of a file, new renditions are created.

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Creation of new D2 Profile Configuration for D2 Renditions

In order to create a new profile configuration for the D2 application, there are 3 steps to be
followed as mentioned below
1. The following new files need to be created. The contents of each of these files are listed in
the Appendix sections.
a. register_d2.xml
b. document_registration_d2.xml
c. pdf_processing_d2.xml
d. msg_registration_d2.xml
e. tiff_registration_d2.xml
2. The CTSProfileService.xml should be edited to serve the D2 profile (register_d2). This can be
done by editing the <forClients> as below:
<ForClients>D2</ForClients>
3. The register.xml file which holds the entries for other clients should include the entry for D2
client. This is shown as below:
<ProfileSequence>
Profiles/register_legacy" waitOnCompletion="false" forClient="LEGACY"
</InnerProfile>
Profiles/register_mobile" waitOnCompletion="false" forClient="MOBILE"
</InnerProfile>
<InnerProfile path="/System/Media Server/System Profiles/register_xcp"
waitOnCompletion="false" forClient="XCP" useTargetFormat="true">
</InnerProfile>
<InnerProfile path="/System/Media Server/System Profiles/register_d2"
waitOnCompletion="false" forClient="D2" useTargetFormat="true">
</InnerProfile>
</ProfileSequence>
4. After checking in the files, restart the CTS services on the host machine where CTS is
installed.
Verifying Renditions
You can view the list of renditions generated for the document in any of the Documentum client
applications such as Document Administrator or Webtop.
To view the list of renditions:
a. Select a document.
b. Select View > Renditions.

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The Renditions page appears.
Figure 4: Verification of Rendition

Note: The JPEG thumbnails [small, medium, large] refer to images displayed in
the Thumbnail widget. The JPEG Low Resolution refers to the image rendered in
the Preview widget.
Part 2 Troubleshooting
Guidelines
The first step in troubleshooting issues is to check if the CTS server has generated the
necessary renditions by verifying the renditions described in the Verification of Renditions
section. If there are no renditions, verify if the CTS server is in the RUNNING state as described
in the Verification of installation of CTS section. If the CTS server is running and the required
renditions are not generated, verify the sequence and the entries in the XML files as listed in
the Configuration in CTS section.
D2 Thumbnail and preview widget do not display any image

The D2 thumbnail and preview widget appear as below.

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Figure 5: D2 Thumbnail and Preview Widgets without content

Verify if the D2 Renditions tab displays only the default renditions such as MS Word and MS
Excel. If other renditions are not displayed it indicates that the renditions have not been
generated for this document. Checkout the document and check it in to ensure that the
renditions are generated.
D2 Thumbnail widget appears with the default image
The thumbnails are rendered in D2 and other Documentum clients. Verify if the thumbnail is
rendered in other clients such as Documentum Administrator. Select the thumbnail view in the
client application to view the thumbnail.

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Figure 6: Thumbnail in other Documentum Clients

If only D2 thumbnails are not rendered, check whether the request is fired to the Thumbnail
server. These requests occur in the /thumbsrv/getThumbnail format.
Use a sniffer tool such as Fiddler. Copy the GET request that is fired to get the thumbnail from
the Thumbnail server as illustrated in Figure 7.
Figure 7: Fiddler capturing the request to Thumbnail server

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After getting the request, fire the request in a new browser window and check if a thumbnail is
rendered as illustrated in Figure 8.
Figure 8: Request to Thumbnail Server for Thumbnail

If the request does not yield a valid thumbnail, the host-name does not map to the
corresponding IP of the thumbnail server. Check the DNS setting or manually map the hostname to IP for the thumbnail server.
D2 Preview widget does not display the images
The D2 preview widget may fail to display images if the rendition is not generated. Check for the
availability of renditions as explained in the Verification of rendition section. If the rendition is
available and is not rendered in the Preview Widget, then use Fiddler to capture the request.
Note that for generating the preview, the request goes to the Thumbnail server. These requests
occur in the /thumbsrv/getThumbnail format. Copy the GET request that is fired to get the
preview from the Thumbnail server. After getting the request, fire the request in a new browser
window and check if a preview image of the file is rendered as illustrated in Figure 9.

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Figure 9: Request to Thumbnail Server for Preview
Part 3 Appendix
Contents of register_d2.xml
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE Profile SYSTEM "ProfileSchema.dtd">
<Profile xmlns:dctm="http://www.documentum.com" name="register_d2"
label="Register Profile for D2" description="Automatically process imported
files from D2 client" related_objects_only="false"
taskImpl="com.documentum.cts.impl.services.task.CTSTask" operation="transform"
notify_result="false" dctm:obj_status="Default" dctm:obj_id="0800303980005a1d"
dctm:version_label="CURRENT">
<Formats>
<Format source="sample" target="sample"/>
<Format source="excel8book" target="excel8book"/>
<Format source="excel8template" target="excel8template"/>
<Format source="excel12template" target="excel12template"/>

18
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
<Format
source="excel14template" target="excel14template"/>
source="msw8" target="msw8"/>
source="msw8template" target="msw8template"/>
source="msg" target="msg"/>
source="3g2" target="3g2"/>
source="3gp" target="3gp"/>
source="asf" target="asf"/>
source="avi" target="avi"/>
source="dv" target="dv"/>
source="f4v" target="f4v"/>
source="flv" target="flv"/>
source="gxf" target="gxf"/>
source="lxf" target="lxf"/>
source="m4v" target="m4v"/>
source="mp3" target="mp3"/>
source="mpeg" target="mpeg"/>
source="mpeg2" target="mpeg2"/>
source="mpeg-4v" target="mpeg-4v"/>
source="mss" target="mss"/>
source="mxf" target="mxf"/>
source="quicktime" target="quicktime"/>
source="wave" target="wave"/>
source="wma" target="wma"/>
source="wmv" target="wmv"/>
source="webm" target="webm"/>
source="rm" target="rm"/>
source="bmp" target="bmp"/>
source="dng" target="dng"/>
source="eps" target="eps"/>
source="fpx" target="fpx"/>
source="gif" target="gif"/>
source="html" target="html"/>
source="jpeg" target="jpeg"/>
source="jpeg2000" target="jpeg2000"/>
source="jpeg_lres" target="jpeg_lres"/>
source="png" target="png"/>
source="photoshop3" target="photoshop3"/>
source="pdf" target="pdf"/>
source="illustrator11" target="illustrator11"/>
source="macp" target="macp"/>
source="pbm" target="pbm"/>
source="pcd" target="pcd"/>
source="pcx" target="pcx"/>
source="pgm" target="pgm"/>
source="pict" target="pict"/>
source="pnm" target="pnm"/>
source="ppm" target="ppm"/>

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<Format source="ppt8" target="ppt8"/>

<Format source="ppt8_slide" target="ppt8_slide"/>
<Format source="ppt8_template" target="ppt8_template"/>
<Format source="ppt8slideshow" target="ppt8slideshow"/>
<Format source="ppt12template" target="ppt12template"/>
<Format source="ppt14template" target="ppt14template"/>
<Format source="rle" target="rle"/>
<Format source="sct" target="sct"/>
<Format source="sgi" target="sgi"/>
<Format source="svg" target="svg"/>
<Format source="tiff" target="tiff"/>
<Format source="tga" target="tga"/>
<Format source="wbmp" target="wbmp"/>
<Format source="cr2" target="cr2"/>
<Format source="crw" target="crw"/>
<Format source="wmf" target="wmf"/>
</Formats>
<Filters>
<Filter name="Visibility" value="System"/>
<Filter name="CTSProduct" value="ADTS"/>
<Filter name="CTSProduct" value="MTS"/>
</Filters>
<Transcodings>
<Transcode name="register_d2" label="Register Profile for D2"/>
</Transcodings>
<ProfileSequence>
Profiles/pdf_processing_d2" waitOnCompletion="true" useTargetFormat="true">
InnerProfileToken="overwrite_rendition" Literal="true"/>
</InnerProfile>
Profiles/document_registration_d2" waitOnCompletion="true"
</InnerProfile>
Profiles/msg_registration_d2" waitOnCompletion="true" useTargetFormat="true">
<InnerTokenMapping InnerProfileToken="doc_token_targetFormat"
Literal="true" LocalProfileToken="pdf"/>
</InnerProfile>
Profiles/tiff_registration_d2" waitOnCompletion="true" useTargetFormat="true">
</InnerProfile>
<InnerProfile path="/System/Media Server/System Profiles/thumbnail"
waitOnCompletion="false" useTargetFormat="true">

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InnerProfileToken="doc_token_width_tn" Literal="true"/>
InnerProfileToken="doc_token_height_tn" Literal="true"/>
InnerProfileToken="doc_token_colorSpace" LocalProfileToken="RGB"/>
InnerProfileToken="doc_token_colorProfile" LocalProfileToken="_use_default"/>
InnerProfileToken="target_page_modifier" Literal="true"/>
<InnerTokenMapping LocalProfileToken="Medium Thumbnail"
InnerProfileToken="rendition_description" Literal="true"/>
</InnerProfile>
<InnerProfile path="/System/Media Server/System Profiles/thumbnail"
<InnerTokenMapping LocalProfileToken="Large Thumbnail"
</InnerProfile>
<InnerProfile path="/System/Media Server/System Profiles/autoGenProxy"
InnerProfileToken="default_proxy_format" Literal="true"/>
InnerProfileToken="doc_token_width_proxy" Literal="true"/>
InnerProfileToken="doc_token_height_proxy" Literal="true"/>
<InnerTokenMapping LocalProfileToken="Low Resolution Proxy"
</InnerProfile>
</ProfileSequence>
</Profile>

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Contents of document_registration_d2.xml
<Profile xmlns:dctm=http://www.documentum.com name="document_registration_d2"
label="document registration for D2" description="Document Registration for D2"
related_objects_only="false" notify_result="false" operation="transform" >
<Formats>
<Format source="crtext" target="pdf"/>
<Format source="excel8book" target="pdf"/>
<Format source="excel8template" target="pdf"/>
<Format source="excel12mebook" target="pdf"/>
<Format source="excel12metemplate" target="pdf"/>
<Format source="excel12bbook" target="pdf"/>
<Format source="html" target="pdf"/>
<Format source="msw8" target="pdf"/>
<Format source="msw8template" target="pdf"/>

<Format source="ppt8" target="pdf"/>
<Format source="ppt8_slide" target="pdf"/>
<Format source="ppt8slideshow" target="pdf"/>
<Format source="ppt8_template" target="pdf"/>
<Format source="ppt12template" target="pdf"/>
<Format source="ppt14template" target="pdf"/>
<Format source="rtf" target="pdf"/>
<Format source="odt" target="pdf"/>
<Format source="ott" target="pdf"/>
<Format source="ods" target="pdf"/>
<Format source="ps" target="pdf"/>
<Format source="eps" target="pdf"/>
</Formats>
<Filters>
</Filters>
<Transcodings>
<Transcode name="document_registration_d2" label="document registration
for D2"/>
</Transcodings>
<ProfileChain>
<InnerProfile path="/System/Media Server/System Profiles/content_to_pdf"
waitOnCompletion="true" useTargetFormat="true">

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InnerProfileToken="target_format" Literal="true"/>
</InnerProfile>
Profiles/pdf_processing_d2" waitOnCompletion="false" useTargetFormat="true">
</InnerProfile>
</ProfileChain>
</Profile>
Contents of pdf_processing_d2.xml
<Profile xmlns:dctm=http://www.documentum.com name="pdf_processing_d2"
label="PDF Processing for D2" description="PDF Processing for D2"
related_objects_only="false" notify_result="false" operation="transform" >
<Formats>
<Format source="pdf" target="pdf"/>
</Formats>
<Filters>
<Filter name="CTSProduct" value="MTS"/>
</Filters>
<Transcodings>
<Transcode name="pdf_processing_d2" label="pdf_processing_d2">
</Transcode>
</Transcodings>
<ProfileSequence>
Profiles/storyboard_pdfstoryboard" waitOnCompletion="true"
InnerProfileToken="add_rendition_properties" LocalProfileToken="false"/>
InnerProfileToken="doc_token_width" Literal="true"/>
InnerProfileToken="doc_token_height" Literal="true"/>
InnerProfileToken="doc_token_dpi" Literal="true"/>
InnerProfileToken="doc_token_pageNumber" Literal="true"/>
InnerProfileToken="enable_activepreview" Literal="true"/>
InnerProfileToken="zip_output" Literal="true"/>
</InnerProfile>

23

</InnerProfile>
</InnerProfile>
</ProfileSequence>
</Profile>
Contents of msg_registration_d2.xml
<?xml version="1.0" encoding="UTF-8" standalone="no"?>
<Profile name="msg_registration_d2" label="Email registration"
description="Email Registration for D2" related_objects_only="false"
notify_result="false" operation="transform" >
<Formats>
<Format source="msg" target="pdf"/>
</Formats>
<Filters>
</Filters>
<Transcodings>
<Transcode name="msg_registration_d2" label="Email registration for D2"/>
</Transcodings>

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<ProfileChain>
<InnerProfile path="/System/Media Server/System Profiles/transform_mime"
waitOnCompletion="true" useTargetFormat="true">
<InnerTokenMapping LocalProfileToken="false"
InnerProfileToken="doc_token_extract_attached" Literal="true"/>
</InnerProfile>
Profiles/pdf_processing_d2" waitOnCompletion="false" useTargetFormat="true">
</InnerProfile>
</ProfileChain>
</Profile>
Contents of tiff_registration_d2.xml
<?xml version="1.0" encoding="UTF-8" standalone="no"?>
<Profile name="tiff_registration_d2" label="tiff registration for D2"
description="tiff Registration for D2" related_objects_only="false"
notify_result="false" operation="transform" >
<Formats>
<Format source="tiff" target="tiff"/>
<Format source="tiff" target="jpeg_lres"/>
<Format source="tiff" target="jpeg_story"/>
</Formats>
<Filters>
</Filters>
<Transcodings>
<Transcode name="tiff_registration_d2" label="tiff registration for D2"/>
</Transcodings>
<ProfileSequence>
Profiles/storyboard_tiffstoryboard" waitOnCompletion="true"
InnerProfileToken="doc_token_dpi" Literal="true"/>
InnerProfileToken="doc_token_pageNumber" Literal="true"/>
InnerProfileToken="enable_activepreview" Literal="true"/>
InnerProfileToken="zip_output" Literal="true"/>

25
</InnerProfile>
</InnerProfile>
</InnerProfile>
</ProfileSequence>
</Profile>
Conclusion
This white paper has presented a high-level understanding of the various products
involved in generating the preview and thumbnails for D2 Preview and Thumbnail
widgets. For more details, see the EMC Documentum D2 User Guide, EMC
Documentum Thumbnail Server Installation Guide, and EMC Documentum Content
Transformation Services Installation Guide.

26

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White Paper

CONFIGURING AND TROUBLESHOOTING EMC

Copyright 2014 EMC Corporation. All Rights Reserved.

Documentum D2 4.1 Architecture

Part 1 Introduction and Configuration.................................................................... 4

Part 2 Troubleshooting ....................................................................................... 14

Part 3 Appendix .................................................................................................. 18

Documentum D2 4.1 Architecture

Part 1 Introduction and Configuration

Documentum D2 4.1 Architecture

Content Transformation Services

Figure 1: CTS Overview

Documentum D2 4.1 Architecture

Preview images created by Content Transformation Services when an

Installing CTS and Thumbnail Server

Verifying the CTS installation

Documentum D2 4.1 Architecture

Figure 2: CTS installation verification

Verifying the Thumbnail Server installation

Documentum D2 4.1 Architecture

A default icon is displayed in the web browser.

Configuring CTS for Automated Transformations

Figure 3: D2 Thumbnail and Preview Widget

Documentum D2 4.1 Architecture

Example: update dm_format object set richmedia_enabled = 1 where name in

Editing Profile Configuration for D2 Renditions

NOTE: All <InnerProfile> entries are added into <ProfileSequence>.

Documentum D2 4.1 Architecture

Documentum D2 4.1 Architecture

Documentum D2 4.1 Architecture

Documentum D2 4.1 Architecture

Creation of new D2 Profile Configuration for D2 Renditions

Documentum D2 4.1 Architecture

The Renditions page appears.

Figure 4: Verification of Rendition

D2 Thumbnail and preview widget do not display any image

Documentum D2 4.1 Architecture

Figure 5: D2 Thumbnail and Preview Widgets without content

D2 Thumbnail widget appears with the default image

Documentum D2 4.1 Architecture

Figure 6: Thumbnail in other Documentum Clients

Figure 7: Fiddler capturing the request to Thumbnail server

Documentum D2 4.1 Architecture

Figure 8: Request to Thumbnail Server for Thumbnail

D2 Preview widget does not display the images

Documentum D2 4.1 Architecture

Figure 9: Request to Thumbnail Server for Preview

Documentum D2 4.1 Architecture

Documentum D2 4.1 Architecture

<Format source="ppt8" target="ppt8"/>

Documentum D2 4.1 Architecture

Documentum D2 4.1 Architecture

Documentum D2 4.1 Architecture

Documentum D2 4.1 Architecture

<InnerProfile path="/System/Media Server/System

Documentum D2 4.1 Architecture

Documentum D2 4.1 Architecture

Documentum D2 4.1 Architecture

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