Ipt1

IP Telephony
Basics
Niraj Somaiya
www.cisco.com
2000, Cisco Systems, Inc.
AVVID
What is AVVID?
CSE AVVIDVoice Solutions
www.cisco.com
2C-2
Voice, Video, and Data One Network

Line Power
Ring
ng
i
R
Voice
E-Mail
Web
Video
Key User Services on One Network

www.cisco.com
2C-3
Value of Convergence
Common Infrastructure leverages:

Capital investments across the company
Common knowledge pool
Quicker integration and broader solutions
IP Technology leverages
Common standards and open competition
Advanced solutions with less technology constraints
Well proven model today and tomorrow
www.cisco.com
2C-4
Convergence Benefits Today
Tangible Return on Investments

Building provisioning
(cable plants, switching equipment)
Reduced administration
(zero cost moves, directories)
Virtual office extensions

Increased Productivity
Unified messaging
Personalized information services
Enhanced customer response
www.cisco.com
2C-5
Cisco AVVID
An End-to-End Architecture
Infrastructure
SoftPhone
Network Services
Directory
Cisco
Server
CallManager
Directory
Internet Application
Technologies
Applications
SUP
POR
T
Cisco IP Fabric
Policy
VICE
R
E
S
Management
Clients
Video
Servers
Message
Telephony
Server
Application
Servers
Platforms
PCs
IP Phones
Gateway
Switch
Router
Calendar
Message
Server
Servers
Paging
Directory
Server
Servers
Content
Content
Server
Servers
Distributed Open
Adaptive
Manageable
www.cisco.com
2C-6
Cisco AVVID Customer Wins

Over a million VoIP gateway ports shipped
Over 400,000 IP phones shipped through 12/00
Cisco has more than 20,000 employees using IP telephony - Over 40 PBXs replaced
globally
Menlo College
NYPD
Unisys
www.cisco.com
2C-7
Cisco Gets the Bid!

RFP responded to by Cisco, Avaya,
Nortel, Alcatel, 3COM
Cover story in 11/14/2000 issue
www.cisco.com
2C-8
Accolades !
AVVID has won more

industry awards
IP phone 7960 selected
for 6 movies
IP Softphone blasted
into Space!
www.cisco.com
2C-9
Cisco Systems Worldwide IP

Telephony deployment
Toronto
New
York
RTP
San Jose
Stockley
Helsinki, Copenhagen
Park
London
City
Brussels
Gland
Amsterdam
Gothenburg, Oslo
Paris
Istanbul
Mannheim, Munich
Lisbon
Luxembourg
Beijing
Athens
Barcelona
Riyadh
Tokyo
Singapore
Dallas
New Delhi
Status:
February 2001
Auckland
Adelaide
Bryanston,
South Africa
Melbourne
Sydney
21,000+ Seats deployed at more than 74 locations worldwide

13,000+ Seats deployed in Cisco San Jose Campus
Adding 300-500 seats per week
www.cisco.com
Wellington
2C-10
Old World Architecture

Mainframe Cabinet(s)
Voice Path (TDM)

Signaling Path
Proprietary
Processor
Card(s)
Proprietary
Interface
Applications
(Voicemail/IVR)
Proprietary
TDM Switch
Card(s)
Proprietary
Interface
Proprietary
Terminals
Proprietary
Line Card(s)
Proprietary
Trunk Card(s)
Proprietary
Interface
Proprietary
Trunk Card(s)
www.cisco.com
PSTN
Standard Interface
PBX
2C-11
Old World Centralized Architecture

Why Change?
Features/Functionality Tied to These Boxes
Mainframe
Legacy PBX
Characteristics
Proprietary
Expensive
Single purpose applications
Terminals (TN3270)
Legacy Phones
EndpointsVery Little Processing/Intelligence

www.cisco.com
2C-12
IP Telephony Building Blocks

Collaboration
Applications
Applications
Call
Call
Processing
Processing
Infrastructure
Infrastructure
Cisco
Voice Mail, UMS
ICM
Call
Manager
IP IVR, IP AA
Intelligent Apps Engine
Contact
Manager
Directory
PSTN
IP
Network
PSTN Gateways
Analog Phone Support
DSP Farms
Clients
Clients
IP SoftPhone
The World Is Now GlobalAll Apps Must Traverse Time and Distance
www.cisco.com
2C-13
Classic PBX Architecture

PBX Functionality Breaks Down Into Four Categories:
Call
Processing
Proprietary
Cards for
Line
Connections
Switching
PBX Phones
Proprietary
Cards for Trunk
Connections
www.cisco.com
Tie
Line
PSTN
2C-14
IP Telephony Building Blocks

IP Telephony Replaces PBX Architecture
MCS 7800
Series Server
Call
Processing
Ethernet
LAN Switch
Line
Connections
Switching
IP Phones/
Softphone
Clients
Voice-Enabled
Router or Gateway
Trunk
Connections
www.cisco.com
2C-15
Examining AVVID Components
Call Processing
Voice Messaging/
Applications
LDAP
LDAP
Directory
Directory
Msg
Store
Voice enabled Switches /

VSM Resources/
Unity
Unity
Video
Endpoints
Call
Manager
Router/GW
Router/GW
IP
NETWORK
VSM
PSTN
IP Phones/
Endpoints
Softphone
PSTN Gateway/Router
QoS Enabled
WAN Infrastructure
www.cisco.com
2C-16
Cisco Call Processing

CallManager
MCS 7835
Primary functions
- Call processing
MCS 7825
- Signaling and device control
- Phone features and dial plan configurations
- Operations, administration, maintenance and provisioning
(OAM&P)
- Programming interface to external voice processing applications
www.cisco.com
2C-17
Call Manager Platforms

Cisco ICS-7750
Full IOS-based Router & Voice Gateways
Embedded Application Servers for Voice Mail, Auto Attendant and other
applications
Web-based system management
Typical configurations up to 150 users
Cisco MCS-7825-800 - 1RU High

Great in Redundancy Scenarios
Ships with Call Manager 3.0 CD Set
Pentium III @ 800 MHz
MCS-7835-1000 - 3RU High
It is a Multi-Use Platform
Make it the SQL Publisher
Pentium III @ 1 GHz, Redundant
www.cisco.com
2C-18
Cisco IP Phone Model 7960
Managers desktop set

Six lines
Full-duplex speakerphone
Headset connection
XML feature buttons for:
Messages
Directory (LDAP v3 access)
Services
Settings
Help
Under the hood:

Two 10/100BT switch ports
QoS through IEEE 802.1Q/p
Power local or from switch
www.cisco.com
2C-19
Cisco IP Phone 7940
Transaction Worker - Office

Cubicle
Two Lines - Directory Numbers
or Feature
Display Area: Calling
Information, Feature Access
Handsfree
Built-in Headset Connection
10/100 Base T, 2 Port Switch
Adjustable Foot Stand 0-60
www.cisco.com
2C-20
Cisco IP Phone 7910
Common Areas - Hallway, Break Room,

Reception or Office Cubicle
Medium Telephone Traffic
Single Line
Display Area: 2 x 24 Character Based
10BaseT
Message Waiting Light
Basic Features
Adjustable Foot Stand 0-60
SW option adds 10/100
www.cisco.com
2C-21
IP Conference Station 7935
The Cisco IP Conference Station 7935 is a full-featured, IP based, full-duplex

hands-free conference station for use on desktops and offices, and in
small to medium-sized conference rooms.
Three microphones for full room coverage, DHCP for automatic configuration,
and single wire to the desktop.
www.cisco.com
2C-22
Cisco IP SoftPhone
Handset animates to show hook status

Handset and keypad can be hidden
Drag and drop users from directory to invite into conference
Share documents by drag and drop onto conference
Share applications currently running on desktop
Original peer-to-peer NetMeeting integration still supported
www.cisco.com
2C-23
How Calls Work In an IP

Environment
www.cisco.com
2C-24
How It Works: Making an IP-to-IP

Call
CallManager
PBX
IP
IP
70325
IP
P
S
T
N
70330
PBX
IP
www.cisco.com
2C-25

Call
70330
70330goes
goesoff-hook
off-hook
Sends
SendsOH
OHmessage
messageto
toCM
CM
CM
CMtells
tells70330
70330phone
phoneto
to
play
playdial
dialtone
tone
70330
70330dials
dials70325
70325 P
S
T
N
Cisco CallManager
IP
IP
70325
IP
70330
PBX
IP
www.cisco.com
2C-26

Call
CM
CMtells
tells70325
70325you
youhave
have
aacall
callwith
withextension
extension70330
70330
CM
CMtells
tells70330
70330IP
IPaddress
address
of
of70325
70325
P
Cisco CallManager
S
T
N
IP
IP
70325
IP
70330
PBX
IP
www.cisco.com
2C-27

Call
CallManager
CallManagernegotiates
negotiates
best
bestparameters
parametersfor
forcall
call
between
between70330
70330and
and70325
70325
P
S
T
N
Cisco CallManager
IP
IP
70325
IP
70330
PBX
IP
www.cisco.com
2C-28

Call
70330
70330and
and70325
70325have
have
conversation
conversation
CM
CMdrops
dropsout
outof
ofpicture
picture
No
Nolonger
longerinvolved
involvedP
Cisco CallManager
S
T
N
IP
IP
70325
IP
70330
PBX
IP
www.cisco.com
2C-29
How It Works: Why This Is

Important
Calls at remote location do not use WAN
Cisco CallManager bandwidth (except for call setup)
A TDM solution (PBX) would use WAN resources
or be forced to place a
remote box at the remote location
P
S
T
N
IP
IP
70325
IP
70330
PBX
IP
www.cisco.com
2C-30

Call
When
Whenthe
theconversation
conversation
is
isover,
over,70330
70330and
and70325
70325
notify
notifyCM
CMthey
theyare
areon-hook
on-hook
P
S
T
N
Cisco CallManager
IP
IP
70325
IP
70330
PBX
IP
www.cisco.com
2C-31
How It Works: Making an IP-to-PSTN

Call
Cisco CallManager
PBX
IP
IP
70330
IP
P
S
T
N
PBX
IP
www.cisco.com
2C-32

Call
70330
70330goes
goesoff-hook
off-hook
Sends
SendsOH
OHmessage
messageto
toCM
CM
CM
CMtells
tellsphone
phoneto
toplay
playdial
dialtone
tone
70330
70330dials
dialsnumber
numberin
in
PSTN
PSTNspace
space
P
S
T
N
Cisco CallManager
IP
IP
70330
IP
PBX
IP
www.cisco.com
2C-33

Call
Based
Basedon
ondial
dialplan,
plan,CM
CM
determines
determineswhich
whichgateway
gateway
and
andwhich
whichport
portis
isto
toact
act
CM
CMnotifies
notifiesgateway
gateway
Cisco CallManager
P
S
T
N
IP
IP
70330
IP
PBX
IP
www.cisco.com
2C-34

Call
CM
CMgives
gives70330
70330the
theIP
IP
address
addressof
ofgateway
gateway
70330
70330contacts
contactsgateway
gateway
Call
Callparameters
parametersare
areset
setup
up
Cisco CallManager
P
S
T
N
IP
IP
70330
IP
PBX
IP
www.cisco.com
2C-35
Deployment Scenarios
and Options
www.cisco.com
2C-36
Isolated Deployments
MCS7830
w/Cisco
uOne
MCS7820
Gateway
Gateway
PSTN
MCS7830s
w/Cisco
uOne
MCS7820
MCS7830
w/Cisco
uOne
MCS7820
Gateway
Gateway
All inter-site calls traverse PSTN

www.cisco.com
2C-37
Multisite WAN with Distributed Call

Processing
Cisco IOS Gatekeeper
(Used for Admission Control)
MCS-7830
w/Cisco
uOne
Router/GW
Router/GW
MCS-7830
w/Cisco
uOne
V
PSTN
MCS7830s
w/Cisco
uOne
MCS-7830
w/Cisco
uOne
IP WAN
Router/GW
Router/GW
Primary Voice Path = IP WAN

Secondary Voice Path = Transparent to User
Bandwidth consumed per IP WAN call = 80 kbps
Minimum IP WAN BW required = 128 kbps (CM 3.0(1))
www.cisco.com
2C-38
Cisco IP Telephony
PSTN
MCS 78X0
IP Phones
7940
IP Phones
Corporate
WAN
7940
7940
7960
7940
IP Phones
7960
Catalyst
Patch Panel
Catalyst Patch Panel
Existing
Customer
PBX
Catalyst
Powered Lines
Router
VoIP Gateway
Catalys
t 3524T
Series
XL
PSTN
PBX Phones
www.cisco.com
2C-39
Existing Networks (Voice & Data)

Location-1
Location-2
Voice Network
Phones
Phones
PSTN
PBX
PBX
Data Network
WAN
www.cisco.com
2C-40
IP Telephony -- PSTN Deployment

Location-1
IP Phones
Location-2
Call Manager
Phones
PSTN
PBX
Voice
Gateway
Voice Network
WAN
Data Network
www.cisco.com
2C-41
IP Telephony -- WAN Deployment

Location-1
Location-2
Phones
Phones
PSTN
PBX
IP Phones
PBX
Voice Network
Call Manager
Voice & Data Network
IP Phones
Voice
Gateway
WAN
Voice
Gateway
IP
Soft Phone
IP
Soft Phone
www.cisco.com
2C-42
IP Telephony -- PSTN & WAN

Deployment
Location-1
IP Phones
Location-2
Call Manager
Phones
PSTN
Voice
Gateway
IP Phones
Call Manager
PBX
Voice Network
Voice & Data Network
IP Phones
Voice
Gateway
WAN
Voice
Gateway
IP
Soft Phone
IP
Soft Phone
www.cisco.com
2C-43
Migration Solution
Location-1
Location-2
Phones
Phones
PSTN
PBX
PBX
Voice Network
FXO / E&M / E1 / T1
IP Phones
Voice
Gateway
Call Manager
IP
Soft Phone
www.cisco.com
2C-44

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IP Telephony

2000, Cisco Systems, Inc.

CSE AVVIDVoice Solutions

2000, Cisco Systems, Inc.

Voice, Video, and Data One Network

Key User Services on One Network

2000, Cisco Systems, Inc.

Common Infrastructure leverages:

CSE AVVIDVoice Solutions

2000, Cisco Systems, Inc.

Convergence Benefits Today

Tangible Return on Investments

Virtual office extensions

CSE AVVIDVoice Solutions

2000, Cisco Systems, Inc.

2000, Cisco Systems, Inc.

Cisco AVVID Customer Wins

2000, Cisco Systems, Inc.

Cisco Gets the Bid!

CSE AVVIDVoice Solutions

2000, Cisco Systems, Inc.

AVVID has won more

CSE AVVIDVoice Solutions

2000, Cisco Systems, Inc.

Cisco Systems Worldwide IP

21,000+ Seats deployed at more than 74 locations worldwide

CSE AVVIDVoice Solutions

2000, Cisco Systems, Inc.

Old World Architecture

Voice Path (TDM)

CSE AVVIDVoice Solutions

Old World Centralized Architecture

EndpointsVery Little Processing/Intelligence

2000, Cisco Systems, Inc.

IP Telephony Building Blocks

2000, Cisco Systems, Inc.

Classic PBX Architecture

CSE AVVIDVoice Solutions

IP Telephony Building Blocks

CSE AVVIDVoice Solutions

2000, Cisco Systems, Inc.

Examining AVVID Components

Voice enabled Switches /

Cisco Call Processing

CSE AVVIDVoice Solutions

2000, Cisco Systems, Inc.

Call Manager Platforms

Cisco MCS-7825-800 - 1RU High

2000, Cisco Systems, Inc.

Cisco IP Phone Model 7960

Managers desktop set

Under the hood:

CSE AVVIDVoice Solutions

2000, Cisco Systems, Inc.

Cisco IP Phone 7940

Transaction Worker - Office

CSE AVVIDVoice Solutions

2000, Cisco Systems, Inc.

Cisco IP Phone 7910

Common Areas - Hallway, Break Room,

CSE AVVIDVoice Solutions

2000, Cisco Systems, Inc.

IP Conference Station 7935