DUMITRU TACA

160 Walm Lane

London
NW2 4RU
Telephone number: 07500-895075
Email: dumitrutaca@yahoo.com
A dynamic,resourceful and hard-working person with excellent interpersonal skills and the
ability to communicate concisely at all levels. A self-starting person who has lots to offer in terms of
enthusiasm with the ability to bring high standards to the workplace.I enjoy being part of a
successful and productive team,proven through work experience and involvement with local clubs
and organisations. A good problem solver who enjoys helping people as much as possible,with
excellent customer care experience,both face to face and over the telephone.Pay great attention to
detail and would make a significant contribution to the business.

KEY SKILLS

Customer service skills: excellent customer service skills; sensitive to the needs of others
and able to adapt approach to suit.

Language skills: Excellent Romanian, Russian and good level of English and Japanese.

Delivering results: complete tasks on time and to a high quality.

Accuracy: Attentive to detail, willing, able and quick to learn.

Communication: Communicating well with colleagues and members of the public.

Teamworking: Working well within a team environment or on own initiative.

Language skills: excellent knowledge of Russian, Romanian and Japanese

Computer skills: excellent working knowledge of MS Office packages including MS Word,

Excel, Powerpoint and use of email and the internet.

Hardworking, reliable, trustworthy, confident and cheerful.

Excellent time management skills

WORK EXPERIENCE
TELEPERFORMANCE ROMANIA(RUSSIAN),BUCHAREST,ROMANIA
Call center agent

2014-2015

Provided premier customer service via phone and customer portal to members, participants
and internal branch/camp team members.

Answered questions related to programs and services, made recommendations, and solved
problems including technical issues as needed.

Determined the best product for customers via inbound phone support as well as through
email contact

Developed and maintained relationships with existing customers

Communicated details of products, services and promotions in a clear and concise manner

Actively participated in training programs

Handled inbound calls from potential and existing customers who were interested in
purchasing products

Made follow-up outbound calls to prospective customers to provide additional information to

close sale

Reviewed account activities (calls/e-mail/mailings) frequency to ensure accounts are actively

managed and reflect changing customer and company needs

Strategized with team members on ways to improve sales figures and identify the benefits of
products and services for the customer

PULL AND BEAR, BUCHAREST, ROMANIA

2013-2014

Sales Assistant

Advised customers on the selection,price,delivery,use and care of goods available from the
store,with the aim of encouraging them to buy and to return to buy in the future

Handled payments by cash,card or cheque

Helped customers to find the goods they want

Advised on the availability of stock and any special promotions

Stacked shelves and arranged goods

EDUCATION AND QUALIFICATIONS

University of Bucharest, Romania
BA in Japanese and English

2013 - 2015

Lyceum Ion Vatamanu, Republic of Moldova

Baccalaureate Mathematics, Romanian, English, Chemistry

2010 - 2013

PERSONAL
Interests

Music, Sports, Literature, Spending time with family,Cooking