LESSON PLAN

Name : Shameem Syazwani bt Shah Jahan

Form : 4 Science 1
Date : 25th July 2015
Day : Saturday
Week : 24
Time : 11.55:30 AM 1:05 PM
No. of pupils : 30
Level of proficiency : Intermediate
Theme : Social Issues
Topic : Complaint Letter
Language aspect : Letter of Complaint
Learning outcomes :
2.3.e. Vii. Applying process of writing skills
Learning objectives : At the end of the lesson, students should be able to
(i) identify 3 inaccuracies out of 8 in the form of letter of complaint provided in pairs by
circling and correcting the mistakes
(ii) Develop at least 3 out of 4 main ideas with the appropriate elaborations suitable to the
convention of a formal complaint letter.
Previous knowledge : Students have a brief knowledge about directed writing.
Moral values : Social responsibility
Teaching Aids : Whiteboard, whiteboard marker, picture, worksheet,

Stages

Teaching and learning activities

Set induction/
presentation
( 5 minutes )

1. Teacher shows images of bad customer

service scenarios.
2. Teacher elicits their responses by using
questioning method.
A) Tell me one word that explains all these
pictures.
B) What do you think these customers feel?
C) What do you think they will do next?
3. Teacher tells students that one of the way to
express your dissatisfaction is by writing a
letter to the respective companies. Teacher
also tells them that they will learn the proper
way of writing a formal letter.
Rationale: To arouse the students interest as
well as introduce them to the lesson
topics and expose them to the
learning objectives.

Teaching aids

Image
Whiteboard.
whiteboard
marker and
pictures

Lesson Development
Stage 1
Explanation
(15 minutes)

1. Teachers tells students that they are going to Mahjong

write a complaint letter to a printing company paper
due to their poor services.
2. Teacher displays an incomplete framework of
an informal letter to the class and ask a few
students to point out what should be written
there.
3. Teacher then points out that certain phrases
can be used to convey authors attitude or
emotion on the subject to the reader.
4. Teacher writes a few of the phrases and asks
students to complete the sentence based on
the context they are discussing.
Rationale:

Stage 2
Practice
(15 minutes)

1. Teacher asks students to be in pairs.

2. Then, teacher distributes a worksheet to each
of them.
3. They are to detect inaccuracies of format in
the letter of complaint.

Worksheets

3. After 5 minutes, teacher ask a few students to

share their answer.
4. Then teacher distributes another worksheet
and students are to complete the incomplete
sentences by using phrases that they have
learnt.
Rationale: To evaluate and strengthen students
understanding of writing a formal
complaint letter.
Stage 3
Production
( minutes)

1. Students will remain in the group for the next

activity.
2. Teacher distributes a handout containing the
scenario of the complaint letter.
3. Students are to brainstorm ideas and include
details of the recipient, sender, issues and
supporting details.
4. Teacher asks a few pairs to present their ideas.
Rationale:
Put the knowledge they have learnt into a
context.

Closure
(5minutes)

1. Teacher asks students why should one write a

complaint letter instead of causing an uproar.
2. Teacher explains that there always a proper
solution to every problem.

Rationale: Students have to think morally.

Extended activity

1. Teacher asks students to turn the ideas into a

letter form.
Rationale: Students can practice writing.

REFLECTIONS:
1)
2)

Appendix

Encik Juhair bin Jumaat,

The Principal,
SMK Kayu Ara Pasong,
82010 Pontian,
Johor.
The Class Monitor,

Form 5 Amanah,
SMK Kayu Ara Pasong,
82010 Pontian,
Johor.
Dear ,
Unsatisfactory School Canteen
1. On behalf of the students of 5 Amanah, I would like to lodge a complaint about the
school canteen.
2. First and foremost, the food served is not covered and many flies can be seen hovering
over the food. This may lead to food poisoning. Moreover, the canteen also serves stale
food. The nasi lemak turns bad by the time the upper forms have their recess. Last
week, a few of us had diarrhoea after consuming food from the canteen.
3. Apart from that, the food is also too expensive. A small plate of fried mee costs
RM1.50 and many poor students cannot afford it. Besides that, the canteen serves the
same menu daily. The students are bored with fried rice and fried mee every day.
4. Another complaint is that the cups and plates are oily and not washed properly. The
workers are also not appropriately attired although they have been told to wear aprons
and caps. Moreover, these workers are rude to students. They shout at us and use foul
language whenever they get angry. They also do not clear the dustbins and rubbish daily.
This is very unhygienic. As a result, there is a foul stench whenever we eat in the
canteen.
5. Thus, we would like to suggest that the school authorities make stringent checks on the
canteen daily or weekly. They should also ensure that the canteen serves a variety of food
at a reasonable price.
6. We would like to appeal to your sense of fairness and hope prompt action will be taken
regarding these matters.
love,
Johan b Ariff

I am particularly unhappy about..

Im sorry that..
Unfortunately..
Thank you so much for..
Please accept my apologies for..
.. is not what I expected

Im sorry to have to say..

Im very keen to..
I was delighted to see/hear that..
Happily..
Despite my request for ..
What would suit me best is ..

.. was most impressive

Even though I previously mentioned ..

1. Complete the possible sentences below from different letters by adding a phrase from
above. More than one combination may work.
a. The way she remembered all our names ________________.

b. ______________________ try your new software.

c. ______________________ your colleague behaved abominably.
d. ______________________ we arrived in time for dinner.
e. ______________________ the flowers.
f. The design _______________________.
g. _______________________ the mess we made.
h. _______________________ her disability, no ramp was available.
i. ________________________ a lecture room with an OHP.
j. ________________________ privacy, the papers got to hear about it.
k.________________________we were too late.
l. ________________________ you passed your driving test.
m.________________________we didnt made the funeral.
n. ________________________ the suggested colour scheme for the
kitchen.