Final Project of

R&S
Presented To:
Major Nauman Majeed

Presented By:
Muhammad Adnan Anwar 8151
Affan Ihsan 8166
Ahsan Nawaz 8147
Wajid Hussain 8116
Mateen Arslan 8115
Atif Ehsan Ullah 8158
Mudassar Hussain 8130
 Introduction

McDonald’s opened its first UK restaurant October 1974. In

December 2004, there were over 1330 McDonald’s restaurants operating in the UK.
Around 60% of these are owned and operated by the company. The remaining is operated
by the franchisees.
McDonald’s is a large scale employer. In September 2004
in the UK the company owned restaurants employed 43,491 people 40,699 hourly-paid
restaurants employees, 2292 restaurants management and 500 office staff. McDonald’s
franchisees employed a further 25,000 people.
McDonald’s has opened our restaurants in 120 countries.
Till 2007 McDonald’s has 31000 restaurants all over the world and 1.5 million people are
working in these restaurants. Daily 4.5 million people are visited the McDonald’s.
McDonald’s generate $ 12 billion revenue yearly.
A typical McDonald’s restaurants about 60 people. Most
employees are paid by the hour and are referred to as crew members. Their primary
responsibility is to prepare the food, serve customers and carry out tasks for the efficient
running of the restaurants.
HR Mission
To attract, identify develop and retain the high caliber of staff its
line of business require.

Vision
Take good care of those who work for you and you will flout to greatness
on their achievements.

Motto
Attract and hire the best and to provide the best place to work.
Important of Recruitment
McDonald’s people are its most important assets. For this reason
McDonald’s strive to attract and hire the best to provide to best place to work.
For each position the McDonald’s make the

• Job Description ( Duties & Responsibilities )

• Job Specification ( KSA )

Recruiting methods
McDonald’s use four methods for the recruitment these methods
are
• Advertising in restaurants
• Local job centre
• Careers fair
• Others

A typical McDonald’s restaurants about 60 people. Most

employees are paid by the hour and are referred to as crew members. For recruiting
hourly –paid employees McDonald’s use several avenues. Positions are generally
advertised in the restaurants. The company recruitment history shows this is the best
method s of hiring quality staff e.g. people living locally and friends of easting
employees. It is vital to use effective hiring material with clear message targeted at the
right audience.
Over 60% crew are aged 20 or under and for the majority
of applicants a job with McDonald’s would be their first experiences of employment. For
many young people, McDonald’s also offers a career opportunity.
 How to apply:
Whenever possible McDonald’s direct its candidates to apply on its official web site
www.McDonald’s.co.uk. People who cannot access the web can call the
recruitment Hotline or pickup a prepaid business reply card from a
McDonald’s restaurant.

Selection Process
McDonald’s use the following selection process

• Psychometric test
• Interview
• OJE
• Final interview

The selection process includes an initial online psychometric test.

This test produces an initial score. The applicant attends a first stage interview and is
offered ‘On job experiences ‘(OJE). This is a 2-day assessment in a restaurant.
Successful completion decides whether or not to hire the applicant.

After the final interview the manager will rate the

applicant’s responses. A successful applicant will have demonstrated skills and behaviors
That has been identified as being key to position. He or she will also have produced
documents to show s/he is eligible to work.
Appointing the suitable applicant

• Illegal immigrate
• Reference checking
• Orientation
• T &D
• Mentor

The company operates 3-week probationary period, after

which employees are rated on their performance and are either retained or have their
employment terminated.

Turnover reasons
Following reasons of the turnover in McDonald’s

• Career change
• Leaving the area
• Returning to education
• New opportunity elsewhere

Recruiting and training staff is very expensive and business

Will look to keep to staff turnover to a minimum. One way of doing this is to ‘choose
wisely and treat well’