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  • English Speaking CourseTraining Syllabus

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    Naveen Kumar Sharma
    970 views3 pages
    This document outlines the syllabus for an English speaking course and a call center/BPO training program. The English speaking course covers grammar, sentence formation, parts of speech, tenses, active/passive voice and developing fluency through presentations. The call center/BPO training covers general English, world cultures, time zones, an introduction to call centers, inbound and outbound techniques, quality parameters and product training on topics like credit cards and mobile phones. The goal is to provide comprehensive training to help students improve their communication skills for call center/BPO jobs.

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    training abt bpo

    Original Title

    BPO Training

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    This document outlines the syllabus for an English speaking course and a call center/BPO training program. The English speaking course covers grammar, sentence formation, parts of speech, tenses, active/passive voice and developing fluency through presentations. The call center/BPO training covers general English, world cultures, time zones, an introduction to call centers, inbound and outbound techniques, quality parameters and product training on topics like credit cards and mobile phones. The goal is to provide comprehensive training to help students improve their communication skills for call center/BPO jobs.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    970 views3 pages

    English Speaking CourseTraining Syllabus

    Uploaded by

    Naveen Kumar Sharma
    This document outlines the syllabus for an English speaking course and a call center/BPO training program. The English speaking course covers grammar, sentence formation, parts of speech, tenses, active/passive voice and developing fluency through presentations. The call center/BPO training covers general English, world cultures, time zones, an introduction to call centers, inbound and outbound techniques, quality parameters and product training on topics like credit cards and mobile phones. The goal is to provide comprehensive training to help students improve their communication skills for call center/BPO jobs.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

    English

    speaking CourseTraining

    Syllabus
    Grammar and Sentence formation

    Introduction to English grammar


    Singular and Plural
    The parts of Speech
    Articles
    Noun & Verb
    Pronouns
    Adjectives & Adverb
    Prepositions and Conjunctions
    The simple present and simple past
    The simple future
    The present continuous and past Continuous
    Future continuous
    Direct and Indirect Speech
    Common errors while speaking
    Passive and active voice
    Listening pre recorded conversation for learning accent

    Fluency Development (Presentation by students)

    Self Introduction
    Talking with friends on common interests
    Talking about places visited
    Talking about hobbies
    Talking about interesting news of the day
    Talking about funny incidents happened during school days
    Talking about your office / college

    -2-

    Call Center & BPO Training


    Syllabus
    General English
    Introduction to English Grammar:Singular & Plural
    The Parts of Speech
    Articles
    Noun & Verb
    Pronouns
    Adjectives & Adverbs
    Preposition & Conjunctions
    The simple present and simple past
    The simple future
    The present continuous & past continuous
    Future continuous
    Direct & Indirect speech
    Common Errors while speaking
    Passive & Active voice
    Listening recorded conversations to understand accent
    Question answer sessions based on listening to recorded conversation
    Fluency development (Presentation by students)
    Self Introduction
    Talking with friends on common interest
    Talking about college/ school days
    Talking about places visited
    Talking about hobbies
    Talking about current movies
    Various shades of speech that include brevity, coherence and clarity
    Group Discussions on various topics

    Introduction to world culture


    American geography/ States/Cuttency
    American Accent
    American English (Common words that are different from what we use)
    British geography/ States/Currency
    British Accent
    British English (Common words that are different from what we use)
    Listening to BBC news
    Time Zone in various countries

    Introduction to Call Center and BPO


    Introduction to Call Center and BPO, Career avenues
    Brief Introduction to technology IPLC, Internet communication
    Introduction to inbound and outbound call centers
    Outbound telemarketing techniques:
    Opening the call, Probing, restating, features of the product, clarifying
    doubts, objection handling, feel the reaction, taking credit card nos.
    Closing the call and documentation.
    Inbound telemarketing techniques :
    Receving the call, clarifying doubts, up sale, closing the call and
    documentation.
    Quality parameters in call center
    Pro duct training (Call Center / BPO)
    Redit cards and Debit cards various terminologies & sales pitching
    Mortgage Refinancing various terminologies & sales pitchinh
    Mobile Handsets various terminologies & sales pitchinh

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