CSI2140

MachineryHealthAnalyzer
FrequentlyAskedQuestions

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CSI2130SupportandUpgrade
Q1.

WillmyCSI2130stillbesupported?

Yes,yourCSI2130willstillbesupported.Emersoniscommittedtosupportingourcustomers.Support
agreementsareavailable,productsupportpersonnelcontinuetoassistwithanyquestions,repairsarestill
performed,andcurrentandfutureAMSMachineryManagerversionswillsupporttheCSI2130.

Q2.

CanIstillbuyaccessoriesformyCSI2130?

Yes,allaccessoriesfortheCSI2130areavailable.

Q3.

CanIstillbuyaCSI2130?

No,theCSI2130isnolongerforsaleandhasbeenreplacedwiththeCSI2140.However,Emersonremains
committedtosupportingexistingCSI2130sinthefield.Supportagreements,productsupport,repairs,and
accessoriesarestillavailable.

Q4.

WillallmyDownloadablePrograms(DLPs)betransferredtotheCSI2140ifI
upgrade?

Yes,allDLPswillbetransferredfromyourCSI2130toaCSI2140exceptforthealignmentDLP.
Ifyouhavealignment,youcansendyourCSI2130toarepaircentertobeturnedintoanalignmentonlyunit.
CustomerpaysshippingtoEmersonandEmersonpaysreturnshipping.Turnaroundtimeshouldbe7daysor
less.

Q5.

IfIupgradetotheCSI2140,doIneedtosendmyCSI2130toEmerson?

Yes,tradedinCSI2130unitsneedtobesentbacktoEmerson.YoucaneasilydothisbyobtaininganRMA
numberfromEmerson.

IntheU.S.orCanada,call1.888.367.3774andselectoption2
OutsidetheU.S./Canada,call+63.2.702.1111
Emailwwcs.custserv@AP.EmersonProcess.com

IfyouhavealignmentonyourCSI2130,Emersonwillreturntheunittoyouasanalignmentonlyunit.All
otherdownloadableprogramswillbemigratedtotheCSI2140.Theupgradepricecoverstheconversion
workandreturnshippingyouneedonlyacquiretheRMAnumberandpaytoshiptheunittotheproduct
servicecenter.

Q6.

WhatdoIdosincetheCSI2140doesnotsupportalignment?

YoucansendyourCSI2130toarepaircentertobeconfiguredasanalignmentonlyunit.AllotherDLPswill
betransferredtotheCSI2140whenyouupgrade.

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Q7.

IhaveaCSI2130runningtranslatedfirmware.Willmylocalizedversionstillbe
supported?

Yes,theCSI2140willbeavailablewithlocalizedfirmware.Checkwithyourlocalsalesrepresentativefor
informationaboutyourlanguage.

Q8.

IfIhaveacurrentsupportagreementonmyCSI2130with6monthsofcoverageleft
whenIupgrade,willthose6monthsapplytothenewunitordoIlosethem?

TheCSI2130supportagreementqualifiesyouforasignificantdiscountonyourupgradepurchase.TheCSI
2140comeswitha12monthwarrantyfromthedateofpurchase.ThatwarrantysupersedesanyCSI2130
supportagreementdurationremaining.

Q9.

IhavefourCSI2130units,butcanonlyaffordtotradeuptwoatthistime.Iwill
upgrademysoftwareversiontosupporttheCSI2140,butwillitsupportmyCSI
2130stoo?

Yes,AMSMachineryManagerv5.6willalsosupporttheCSI2130.

HardwareandAccessories
Q10. Whyarent25pinadapterssupportedontheCSI2140?
TheCSI2140doesnothavea25pinconnector.Insteadmultipleconnections/channelsaresupportedby
eitherconnectingdirectlytothetwoaccelerometerM12connectors,usingsplitterYcables,orusingthe4
channelinputadapter.

Q11. DoIneedthe4channelinputadaptertocollectfourchanneldata?
No.TherearemultiplewaystoutilizethefourchannelcapabilitiesoftheCSI2140.Fourchannel
accelerometerdatacanbecollectedusingtwosplitterYcablesconnectedtothetwoM12accelerometer
connectorsontheCSI2140.Youwillneedthe4channlinputadaptertocollect4channelvoltsdata.

Q12. CanmyCSI430SpeedVuebeusedwiththeCSI2140?
Yes,butanewcableisrequired.Youcanpurchasethiscablefromyourlocalsalesrepresentative.Existing
CSI430usersareeligibleforapurchasediscounttomaketheupgradeeasier.

Q13. Canmy404tachometerbeusedwiththeCSI2140?
Yes,butanewcableisrequired.Youcanpurchasethiscablefromyourlocalsalesrepresentative.Existing
tachometerusersareeligibleforapurchasediscounttomaketheupgradeeasier.

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Q14. WillmyCSI2130headphonesworkwiththeCSI2140?
MostheadphonescanworkwiththeCSI2140byconnectingthemthroughanofftheshelfBluetoothreceiver
toreceivetheBluetoothsignalfromtheCSI2140.
Goto www.assetweb.com/mhmandselectPortableVibrationAnalyzersandCSI2140tofindalistof
recommendedBluetoothreceivers.CompatibleBluetoothenabledheadphonescanalsobepurchasedfrom
Emerson.

Q15. WhatkindofmemorycarddoestheCSI2140use?
TheCSI2140canuseastandardSD(SecureDigital)memorycard,whichcanbepurchasedatalocal
retailer.EmersondoesnotsellSDmemorycards.

Software
Q16. WhatversionofAMSMachineryManagerdoIneed?
YouneedAMSMachineryManagerv5.6orhighertousethesoftwarewiththeCSI2140.

Q17. HowcanIgetAMSMachineryManagerv5.6?
Ifyouhaveacurrentsupportagreementorwarranty,youcanrequestacopyfromproductsupport.
Otherwise,youneedtopurchasethesoftwareorasupportagreementfromyourlocalsalesrepresentative.

Wireless
Q18. CanIusewireless capability todownloadroutesanduploaddatato/fromtheCSI2140?
Yes,iftheCSI2140wirelessmodulewaspurchasedforyourCSI2140,thenitcanwirelesslydownload
routesanduploaddatatothedatabaseviawirelesshotspots.Thiscanbeusedtosenddatabacktothe
databasefromthefieldforanalysisbyacoworkerwhilemoreroutesarecollectedbythevibration
technician.
ThisisanalternatemethodofcommunicationtoUSBorEthernetcabledcommunications.

Q19. CanIaddthewirelessmoduletomyCSI2140aftermyinitialpurchase?
Yes,butyouwillneedtoreturnittoaservicecenterinordertohavethemoduleadded.

Q20. IknowtheCSI2140haswirelesscapability,sowhyiswirelessnotavailableinmy
country?
Wirelesscommunicationhastobecertifiedwitheachcountrysgovernmentregulationsandwillnotbe
availableuntiltheCSI2140hasreceivedthewirelesscertificationforyourcountry.Pleasetalkwithyourlocal

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salesrepresentativeforthelatestinformationregardingthecertificationforyourlocation.Alistofcountries
withwirelessapprovalsisavailableonlineatwww.assetweb.com/mhmunderPortableVibrationAnalyzers
CSI2140.

Q21. WhatwillIhavetodoformycompanyswirelessnetworktorecognizemyanalyzer?
YoumayneedtoconsultyourITdepartmentforassistancetogainaccesstotheplantswirelessnetworkfor
yourCSI2140.

Training
Q22. WillIneedtraininginordertousemyCSI2140?
TheCSI2140userinterfaceissimilartotheCSI2130tomakeitfamiliartocurrentusers.
WhetheryouareacurrentuserornewtotheCSIfamilyofanalyzers,therearewizardsbuiltintotheanalyzer
tohelpyouperformyourgeneraltasks.AQuickStartguidewillalsobeprovidedsothatyoufeelconfident
withyournewanalyzer.

Q23. IwanttrainingtousethemoreadvancedfunctionalityofmyCSI2140.WherecanI
findthis?
TheCSI2140trainingcoursewillbeavailablestartingOctober1,2013.Youcanfindmoredetailsonthe
trainingcourseschedulebyvisitingtheCSI2140websiteorEmersonsEducationalServicespage.

Q24. Imnotabletoupgradeatthistime,butmystaffstillneedstrainingontheCSI2130.
Willyoucontinuetoofferthat?
Yes,theCSI2130trainingcourseswillcontinuetobeoffered.Youcanfindmoredetailsonthetraining
coursescheduleandlocationsbyvisitingtheCSI2130websiteorEmersonsEducationalServicespage.

EmersonProcessManagement
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Knoxville,Tennessee37932
T1(865)6752400

Thecontentsofthispublicationarepresentedforinformationalpurposesonly,andwhileevery
efforthasbeenmadetoensuretheiraccuracy,theyarenottobeconstruedaswarrantiesor
guarantees,expressedorimplied,regardingtheproductsorservicesdescribedhereinortheir
useorapplicability.Allsalesaregovernedbyourtermsandconditions,whichareavailableon
request.Wereservetherighttomodifyorimprovethedesignsorspecifications ofour
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Allrightsreserved.TheEmersonlogoisatrademarkandservicemarkofEmersonElectric
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