1. What is BIOS?

Ans: BIOS stands for Basic Input-Output System and is pronounced as ByeOse. The BIOS is available on all the computers. It makes sure that all the components
of the computer can function together. It has information about all the hardware
components in the Computer. BIOS can also be called as a Special Software that
interfaces the major hardware components of a computer with the Operating System. It
is usually stored in a Flash Memory Chip on the Motherboard.
Some functions of BIOS:
1.
Performs a POST (Power-On Self Test) for all the different Hardware
Components in the System to make sure everything is working properly.
2.
Activating other BIOS Chips on different cards installed in the computer, for
example, SCSI and Graphics Cards.
3.
Provides a set of low-level suiting that the Operating System uses to interface
different Hardware devices. BIOS manages things in your computer like the
Keyboard, Monitor, Serial and Parallel Ports especially when the computer is
Booting up.
4.
Manage the settings for Hard-disk drives, System Clock etc.
Sequence of things done by the BIOS when you turn on your Computer:
1.
Check the CMOS for Custom Settings
2.
Load the interrupt Handlers and Device Drivers
3.
Initialize Registers and Power Management
4.
Perform POST (Power On Self Test)
5.
Display System Settings
6.
Determine which devices are Bootable
7.
Initialize the Bootstrap sequence

2. What are the Hardware Components of a Desktop Computer / Laptop?

Ans: The Hardware Components of a Desktop Computer / Laptop are as follows:
1. The Processor (CPU)
2. Motherboard
3. RAM (Random Access Memory)
4. Power Supply SMPS (Switch Mode Power Supply)
5. Hard-disk Drives

6. CD/DVD-ROM Drives
7. Floppy Disk Drive

Technical support interview questions and answers

We have listed questions that are commonly asked during an interview for technical
support for bpo, technical support engineer, IT tech support and other technical
support positions.
The main job of technical support excutives is to assist the customers with any
technical queries they may have regarding the product. Here are some questions and
answers you can expect to see at an interview for technical support positions.
1. Tell us about your basic technical experience and qualifications.
2. What technical skills do you possess that would benefit our company?
3. What do you know about our products and company?
4. Have you used any of our products or similar products/competitors?
5. Would you say that you are hands-on type of person?
6. What is your expected period for an average call?
7. Would you be willing to take training or classes to improve your technical skills?
8. What steps do you take for solving a technical problem?
9. What tools are most helpful to you when trouble shooting and solving a problem?
10. What have you learned from mistakes on technical support job?
11. What have you done to improve your technical support knowledge in the last year?