Chandrashekar Swamy

978-386-4365
chandrag512@gmail.com
Sr. Business Analyst/Scrum Master
Professional Experience:
A solution driven Business Analyst professional with 8+ years of diverse experience in the

Information Technology space with emphasis on various domains including Insurance,

Healthcare.
Excellent goal driven performer, with an ability to conceptualize solutions to problems and

ability to build result oriented processes enabling organizations to achieve short term and long
term business goals.
Extensive application skills in Data warehousing, Informatica and ETL tools.
Knowledge of project management tools, approaches, methodologies and processes that help

implement the Change Management, GAP Analysis, Content Management and Configuration
Management effectively.
Extensive experience in gathering Stakeholders and Business Requirements using different

analysis techniques such as Interviewing, JAD and Brainstorming sessions.

Authored Business (BRD), Functional (FSD), non-functional and Technical (SRS) requirement

documents in order to accomplish business needs.

Documented Use Cases, Requirement Traceability Matrix (RTM), Business Rules and

Wireframes in order to meet the business needs.

Conducted requirement walkthrough sessions with Business and Technical teams including

both Onshore and Offshore team members.

Developed and created various Dashboards, SLA reports using Tableau.
Proficient in creating E-R, Swim Lane, UML, workflow, activity and Sequence Diagrams.
Respond to pressure, challenges and shift in priorities by increasing personal efforts.
Assisted project manager in defining the scope document, Project charter and HLRD.
Followed step by step SDLC methodologies which included Agile, RUP, XP and Waterfall.
Excellent Business writing skills and team player with the ability to collaborate with virtual

and cross-functional teams, both along and across the organizational structure and outside.
Recognized potential assignments outside own areas of specialization and used appropriate

technology related expertise as required.

Complete

understanding

of data

mapping,

data

migration

and

distributed

system

architecture.
Ability to work on multiple tasks and assignments while maintaining high quality standards.
Expert level of understanding and coordination with team management along with excellent

communication and presentation skills.

Technical Skills:
Modeling/ Requirements
Management Tools

UML, Rational Tools Suite, Rational Software Architect, HP

ALM, DOORS, MS Visio, BPMN, IBM WebSphere Business
Modeler, IBM Blueworks Live, StarUML, Optimal Trace

Methodologies / Frameworks RUP, Agile, SDLC / Waterfall, Scrum, XP, Six Sigma, Lean,
RDBMS

CMM / CMMI, ISO, IEEE, Test Driven Development

SQL, MySQL, PL / SQL, MS Access, TOAD, DB Visualizer,
Oracle, DB2, UDB, ODBC, SQL Server, Sybase, JDBC,

Business Rules Engines

Business Intelligence (BI) /
Reporting Tools
Data warehousing

RapidSQL, T-SQL, IDMS

ILOG, Drools / JBoss BRMS, Pega, Blaze
Business Objects, Crystal Reports, Tablaeu, TIBCO Spotfire,
Microstrategy, Webi, Cognos.

Informatica, Ab Initio, DataStage, OBIEE.

QA Testing / Defect Tracking Rational Tools Suite, HP QC, QTP, WinRunner, Silk Test, PVCS,
LoadRunner, Merant Tracker, Serena Business Manager
Tools
(SBM), Bugzilla, JIRA, , Testopia
Rational ClearCase, Serena Versions Manager (VM),
Versions Control Tools
Documentation Tools
Content Management Tools
Project Management Tools
Healthcare
Web Application Servers
B2Bi Servers

Subversion (SVN)
MS Office Suite
SharePoint 2013, Documentum, TeamSite
MS Project, Version One, Ontime.
HIPAA, HL7, HIPAA EDI Transactions, Facets, NDC, ICD Codes
WebLogic, WebSphere, Tomcat, IIS, Apache

IDEs

WebMethods
Eclipse, J2EE, Visual Studio .NET, JCreator, JBuilder,

Web Technologies

JBoss, Microsoft C / C++, Borland C / C++, CodeWarrior, CVS

HTML, DHTML, XML, XSLT, JavaScript, VBScript, ASP.NET,
JSP, EJB, JMS, JUnit, Java Servlets, JDBC, JMX, JAXRPC,
JAXR, JTA, JNDI, Hibernate, POI, Castor, Struts, Beanshell,

Programming Languages
Operating Systems
ERP Tools

Sessions Bean, Ant, CORBA, JDK, JAXB, JPA, Maven

C / C++ / C#.NET, Java / J2EE, Perl, VB / VB.NET, SAS.
Windows, UNIX / Linux / Solaris, OS X, DOS
SAP, Oracle, PeopleSoft, Siebel

Project Explanations:
1. Cisco Systems Inc, Boxborough, MA

August 2013 Present

Sr. Business Analyst/Scrum Master

Project: Interactive Dashboard and Automated Report Generation (IDARG) web application.
Key Responsibilities:
Pre project analysis including Cost Benefit, Gap, Feasibility and Stakeholder analysis.
Business requirement gathering using appropriate elicitation techniques.

Responsible for creating and reviewing Business Requirements Documentation (BRD) and

Functional Specifications Documents (FSD).

Documented the User characterization, user group access profile specification.
Risk analysis and risk mitigation plans creation, Risk register management and Impact analysis.
Created Use Case Diagrams, Activity Diagrams and Sequence Diagrams in MS Visio.
Created product backlog based on the user stories (Who, what, when) and distributed in
different sprint cycle based on priorities.

 Prepared Entity Relation diagram, Normalization, Defined Primary/Foreign keys for Data

Modeling in Oracle Database.

Facilitated various meetings including Kick off meeting, sprint planning, stand up meetings,

Retrospective, war room meetings in Scrum methodology.

Created business rules to implement in Web Methods as part of Service Oriented
Architecture(SOA), SLA negotiation for Web Services.
Ran SQL queries against database to generate Stub data, which was used by developers.
Reviewed QA test plans and test cases to be used in testing based on business requirements,
technical specifications and/or product knowledge.

Conducted UAT (User Acceptance Testing) and reviewed strategies with Quality Assurance group

to implement Test Cases in HP Quality Center for functional testing.

Created Data Marts, ETL Transformation Documents for Project Data Warehousing.
Created project transition plan, training documents and survey/feedback after project
implementation.
Facilitated document management, document flow using Microsoft SharePoint enterprise2013.
Environment: Agile/ Scrum, BMC Remedy, ITSM tool, Microsoft share point 2013, HP QC, MS SQL,
MS Visio, MS Project, Tableau, Rational requisite pro, Web services, WebMethods, XML, Oracle 11g.

2. Dell Incorporation Round Rock, TX

February 2012 July 2013

Sr. Business Analyst

Project: Performed as the Lead System/ Business Analyst on continuous enhancements of the Dell
Incorporation vendor facing web applications. The application facilitated product inventory
management and vendor management with higher efficiency in operation.
Key Responsibilities:

Led the elicitation of business requirements with the Dell vendors, and translated the
business requirements into system / technical requirements.
Facilitated creation of as-is and to-be Process Flow, Workflow, and Data Flow Diagrams
using Rational Rose/Rational Software Architect/MS Visio towards performing Gap
Analysis.
Analyzed existing business process, aligned it with ITIL Change Management process.
Supervised the overall requirements management, Requirements Traceability Matrix
(RTM) creation using HP Application Lifecycle Management (ALM).
Prepared Business Process Models using BPMN / IBM WebSphere Business Modeler /
IBM Blueworks Live that include modeling of all the activities of business from the
conceptual to the procedural level.
Defined Web Services and Web Methods, SLAs Contract negotiations.
Facilitated creation of project artifacts like Business Requirements Document (BRD),
Use Case Document, Functional Requirements Document (FRD), and Architecture
Specification Document (ASD), System Design Document (SDD), and Root Cause
Analysis (RCA) document.
Utilized RUP and Agile to configure and develop processes, standards, and procedures,
to employ software development best practices, and hence to provide technical
leadership and expertise in organizing the entire software development effort, together
with the Project Manager.

Facilitated Change Review Sessions with the Development and Testing teams.
Facilitated Meetings and JAD sessions to allow users / stakeholders from multiple
teams to communicate with each other, resolve issues, and reaching consensus.
Lead the Change Control Board (CCB) Meetings towards deciding on proposed changes.
Involved in defining the User Acceptance Test (UAT) criteria, and thus performing the UAT,
together with the business units.
Ran reports against Oracle 11g database as per business user requirements.
Leveraged OBIEE analytics to forecast inventory and product mangement.
Used Merant Tracker and SBM for Change Management, and Serena VM and SVN for
Configuration Management.
Involved in Project Management activities like defining / managing project scope,
estimating time, scope, and Level Of Effort (LOE), resource planning, gap analysis, risk
analysis, budgeting, creating project plans, and tracking project status, deliverables,
milestones, schedules, and issues.

Environment:

Java / J2EE, UML, Rational Tools Suite, RUP, Agile, BPMN, MS Visio, Rational

Software Architect, HP ALM, IBM WebSphere Business Modeler, IBM Blueworks Live, Merant
Tracker, SBM, Serena VM, SVN, PVCS, Perl, CVS, EJB, JDK, JPA, JAXB, Apache, Log 4J, JUnit,
Sybase, Sybase JDBC, Hibernate, FTP, XML, HTML, SQL, Windows, Unix, JBoss, JBoss BRMS,
Eclipse, Sessions Beans, MS Project, MS Office, IBM Lotus Notes, ImageMagick, GraphicsMagick.
3. Cigna, Inc Windsor, CT

October 2010 February2012

Business Analyst
Aetna, Inc is dedicated to helping people to improve their health, well-being, and sense of security.
As a health care insurance, they provide individuals and families with the coverage and tools they
need to lower their medical costs. The project Data Migration was to move the data from two
different databases to one single database without affecting the regular operation and then the
database was re-linked to applications.
Roles and Responsibilities
Conducted Data migration viability analysis, Time line, Risk/Impact analysis.
Designed IT communication plan based on stake holder analysis.
Responsible for overall Business Requirements Gathering, Process Workflows, CRUD matrix,

Data Mapping and Transformation Document.

Work with Business / IT Team to identify and document use cases, hierarchy requirements,

understanding of processes / workflows, identification and prioritization of data attributes.

Provide thought leadership to the team for the domain and help the team identify streams

yielding maximum business benefits.

Identify and prioritize business requirements for delivering incremental business value.
Engaged scrum methodology in data migration and to work with cross functional team.
Involved in documentation of Functional Requirement Documents (FRD/SRS) and the Non-

Functional Requirements.
Extensively involved in Change Management for Change Requests and Version Control.
Used UML methodology to design data flow diagrams and use case diagrams.
Developed and supported the extraction, transformation and load process (ETL) for the Data

using Informatica. Transformation of ICD 9 to ICD 10 codes in the migrated database.

 Aided QA team for identification of test scenarios, integration, functional.

Ensure comprehensive data quality management using testing.
EDI Data compliance to HL7 and HIPAA standards.

Environment: IBM Mainframes, Oracle10g, MS Visio, Rational Rose, Rational Requisite pro,
Quick Test Pro, MS SharePoint, MySQL, HP Quality Center.
4. Telephone Data Systems, Chicago, IL

June 09 - October 2010

Sr. Business/Systems Analyst

TDS is a telecommunications company and is the owner of US Cellular and TDS Telecom providing
services nationwide. TDSs Number management system maintains repository of all customer
data, including rate plan, contracts, features, account balance, payments, adjustments, invoices
etc. Project involves modeling of data warehouse to support the TDSs billing system. My duties
were included designing the model of ODS to automate and maintain the ETL process
Responsibilities:
Working with clients to better understand their needs and present solutions using structured

SDLC approach.
Gathered business requirements through open-ended discussions, brainstorming sessions and

role-playing.
Responsible

for gathering requirements from business test programs concerning test

questions, test data, scoring data, and statistical analysis data sufficient to enable data
migration from legacy to current platforms.
Created call flow decision matrices for the Call center application.
Directed the deployments and integration of Nuance IVR, Genesys CTi, Clarify CRM

technologies across several major support centers.

Responsible for the implementation of two critical call center vendor applications: Connextions

and NICE.
Captured and made executive presentations of the issues and risks inherent in as-is process

for review by senior management. It included strategic recommendations for process

improvements (re-Modelling) to enhance Member satisfaction leading to Member retention.
Worked on Cognos and micro strategy reporting systems to extract the data using filters based

on the analysis.
Performed numerous Ad-hoc requests, financial reports involving SQL scripts, UNIX, SAS and

Teradata.
Involved in creating automated Test Scripts representing various Transactions, Documenting

the Load Testing Process and Methodology. Created meaningful reports for analysis and
integrated the Performance Testing.
Developed IVR application for delivery notification of customers shipping information via

outgoing phone calls, including carrier name, tracking info also allowing an escape to customer
service use a follow the sun timing program as to deliver the info at an appropriate time.
Provide implementation assessment, strategy, and mentoring services for Rational Rose, UML

and RUP.
Analyzed data and created class diagrams and ER diagrams for designing databases.
Defined Use Cases, created Use Case diagrams, Scenarios and Use Case Narratives using the

UML methodologies.

 Created Mock-up forms in Mockup screen and Balsamiq for better visualization and

understanding of the software solution.

Tracked change requests and monitored workload and schedule.
Facilitated JAD sessions with development team, users and stakeholders to refine functional

requirements.
Customized the test scripts using check points, synchronization and parameterization of data.
Authored progress and completion reports which were then submitted to project management

on a weekly basis in MS project.

Identified frequently used modules with in the application and the peak user volume for load

testing purposes.
Developed strategies with Quality Assurance group to implement Test Cases in Test manager

for User Acceptance Testing.

Environment: Business Objects, MS Visio, RUP, RUM, Agile, Rational Rose 2002, Rational Clear
Quest, Rational ClearCase, Rational requisite pro, rational test manager, Siebel Call Centre, Siebel
Campaign Version 7.8 (client).
5. Verizon, Irving TX

January 2008 - June 2009

Business/Data Analyst
Verizon Next Generation Service Node (NGSN) for providing advanced Interactive Voice Response
(IVR) services within the network. The service execution environment functions within next
generation service node (NGSN) IVR platform in telecommunications network. The environment
uses individual service-independent building blocks (SIBBs) which is required for the creation of
customer applications with simple references to the individual primitive SIBBs or composite
SIBBs.
Responsibilities:
Created SAS programs that are used for data validation, statistical report generation and

program validation and automated the Edit Check programs using Macros.
Worked on client server environment and tools like SQL*Loader, UNIX shell scripts and
Created Graphical representation of reports such as Bar charts, Pie charts etc. as per the End

user requirements using Business Objects and Crystal reports.

Worked on following applications Business Objects, Enterprise Architect, Toad, Plainview

(project management), Microsoft Suite (Word, Excel, PowerPoint, Visio, Access, Project)
Created context and workflow models, information and business rule models, Use Case and

Object Models during the analysis using rational tools.

Conducted Business Requirements, Functional and Technical meetings with Business groups.
Reviewed Stored Procedures for reports and wrote test queries against the source system (SQL

Server) to match the results with the actual report against the Data mart (Oracle).
Automated UNIX Shell scripts to pull and load data from operational resources into the Data

Staging Area and Data Warehouse for business intelligence reporting.

Extensively involved in maintaining requirements traceability (RTM) and communicating any

changes to these requirements to different business groups and programmers.

Coordinated with Developers and DBAs to complete task within the deadlines.
Incorporated Rational Unified Process (RUP) to create Requirement Document Specifications

using Visible Analyst.

 Prepared Functional Specification Documentation (FSD) and communicated these to the

stakeholders.
Actively interacted with different business groups to perform Gap analysis to identify the

deficiencies in the system by comparing the actual objectives with the desired objectives.
Used MS Visio for Process modeling and Business Process flow diagrams.
Extensively involved in regression testing during various phases of the application.

Environment: Rational Rose and Requisite Pro, MS Visio, MS Project, UML, XML, Java, Rational
Clear Quest, Rational Clear Case, RUP, Microsoft Excel, Microsoft Word, Microsoft Power Point.
6. Sprint-Nextel, Reston VA

June 2006-December 2007

Business Analyst
Nextel Communication, Inc, currently Sprint Corporation internal project to create web
application interface on Nextel.com to interact with Verizon customer database.
IT System Planning
Oversaw offshore development effort OLS 8.1 release in MS Project, delegating design tasks to

team members as needed and held review sessions to ensure requirements are met.
Conducted re-scope and LOE/budget estimation steps to submit project for review and

prioritization within project timeframes and presented project to necessary decision-makers.

Performed analysis of business needs to determine scope, improve business performance, and

assess potential application, process & technical architecture impacts as a result of internal
audit controls and SOX implementation.
Acted as the POC for the Online store application and developed and set up key documentation

management standards for the entire application.

SDLC Implementation, Test Planning

Coordinated with offshore team & business group to perform requirements
prioritization and conduct technical problem solving activities.

Oversaw project analysis activities and provided guidance while coordinating daily status

meetings to address production issues.

Tracked UAT testing activities in MS Project and reported out code release metrics in PMO

status meetings to address production issues.

Managed functional test cases, scenarios and test scripts for Nextel.com (now Sprint) site

conversion to hand over to developers for unit test script build & pre-production defect
tracking.
Environment: DOORS, SAS, SQL Server, MS Project, MSPS 2007, SharePoint, WebLogic, Oracle
9i, MS Visio, MS Project, MS Excel, MS Visio, MS Power Point.
Education qualification:
Bachelors of Science in Electrical Engineering
Visvesvaraya Technological University, Bangalore India.
Certifications:
Scrum Certified Master