Executive Summary Individual Hotel:

Iberotel Samaya Beach

Jan 01, 2014 - Dec 31, 2014

Report Summary
Global Review Index

100

Reviews

Semantic Analysis

309

849

95

93.7%

90
85

Jan 1

Mar 1

May 1

Jul 1

Sep 1

Nov 1

Generated 04 Feb 2015. Confidential information

Page 1 of 6

Executive Summary Individual Hotel:

Iberotel Samaya Beach

Jan 01, 2014 - Dec 31, 2014

Reviews (1 of 2)
Review Sources
Reviews
Source
All Sources

Holidaycheck

Source Index

TotalDistribution

93.7%

309

93.5%

243

Ranking

2 of 52

Score

= 5.6 / 6

Rec.

98%

+300% negative reviews

TUI

90%

40

97%

20

5.3 / 6

4 of 66

= 4.5 / 5

97%

91%

40%

+35.7% positive reviews

Google

I/D

4.6 / 5

Tophotels

I/D

= 4.5 / 5

opodo

I/D

4.1 / 5

TravelTipz

I/D

Generated 04 Feb 2015. Confidential information

Page 2 of 6

88%

Executive Summary Individual Hotel:

Iberotel Samaya Beach

Jan 01, 2014 - Dec 31, 2014

Reviews (2 of 2)
Reviews by language
Language
all

Reviews
306

Pos. Neu. Neg.

285

17

266

16

+300% negative reviews

German

286
+300% negative reviews

Polish

8
+700% positive reviews

English

French

Russian

+100% positive reviews

Slovak

Generated 04 Feb 2015. Confidential information

Page 3 of 6

Executive Summary Individual Hotel:

Iberotel Samaya Beach

Jan 01, 2014 - Dec 31, 2014

Departments and Semantic

Department Indexes
Department

Semantic Analysis
Index

Business

I/D

Cleanliness

95.5%

Decoration

I/D

Change

Reviews
0

2.8

Concept

Total

Positive Negative

All concepts

842

737

105

206

hotel

146

114

32

food

94

89

+66.7% negative mentions

Entertainment

92.4%

3.8

270

room

87

82

Gastronomy

94.9%

2.6

282

staff

80

79

Location

88%

1.4

287

pool

39

30

34

26

16

23

19

15

14

+28.6% negative mentions

Reception

98.4%

1.3

194

personnel

37
+47.8% positive mentions

Room

95.4%

3.1

290

facilities

33
+40% negative mentions

Service

97.3%

1.9

300

animation

24
+700% negative mentions

Value

96%

2.3

12

beach

bathroom

+100% positive mentions

Generated 04 Feb 2015. Confidential information

Page 4 of 6

Executive Summary Individual Hotel:

Iberotel Samaya Beach

Jan 01, 2014 - Dec 31, 2014

Competition
Ranking Hotel
Group Average

=1

Iberotel Samaya Beach

Global Review Index

I/D

93.7%

Reviews
0

309

Generated 04 Feb 2015. Confidential information

Page 5 of 6

Executive Summary Individual Hotel:

Iberotel Samaya Beach

Jan 01, 2014 - Dec 31, 2014

Glossary
Overview
The Executive Summary report for Individual Hotels is a powerful, printable report that gives you a concise overview of the most relevant indicators and analysis for your hotel.

Terminology found in this report

Color classifications
ReviewPro normalizes the quantitive review scores and then classifies the review
in the following classifications:
Positive (100% to 80%)
Neutral (79% to 60%)
Negative (59% and below)
Not Rated (Reviews without score)
Report Summary
Group Ranking defined by "Your Hotel":
Create custom groups and see how your hotel ranks within your
organization.

Competition
Competitive benchmark of your hotel's Global Review Index, volume of reviews
and over all ranking within your hotel's direct competitor set.
Change Highlight
All data include "+ / -" highlighting positive or negative change compared to the
previous period.
Negative change
booking.com

9.1 / 10

218
+100% Negative

Positive change
tripadvisor.co.uk 6 of 639

4.5 / 5

Group Ranking defined by ReviewPro:

Rank your performance against other hotels within your city with the same
star category.

96%

63
+81.8% Positive

Review
A summary of your hotel's overall reviews
Review Sources:
Based on the total number of reviews, this is a consolidated list of your
results across the top review channels.
Reviews by Language:
Track review results by language to gain insight into different cultural
perceptions.
Department Indexes & Semantic Analysis
This is a summary of your hotel's overall performance across the various areas of
the establishment, compared against the results from the previous period.
Review Index by Department:
Track performance across key departments to identify areas for
improvement.

About ReviewPro
ReviewPro is a reputation management tool for hotels to analyze online sentiment,
and help managers turn guest feedback into improvements at their properties.

For more information visit www.reviewpro.com

Semantic Analysis:
Track the positive and negative sentiments related to consumers' opinions in
key concepts.
Generated 04 Feb 2015. Confidential information
Page 6 of 6