Busi Comm.

Ch 6
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1.

2.

3.

4.

5.

6.

7.

8.

9.

1. Phase 3 of the 3-'-3 writing process

begins with doing which of the
following

D. Revising the
message to
improve content
and sentence
structure

2. Which of the following statements

about Phase 3 of the writing process is
least accurate

D. The first
version of a
document is
usually
satisfactory for
most business
messages.

3. Jung was promoted to a position

that will require extensive writing.
What is the best advice you can give
him

D. When you
finish a first
draft, put the
document aside
and return to it
after a break for
revision.

4. Angela is writing a marketing report

to submit to her supervisor. She
should spend the most time in the
phase to make sure that her document
is clear and correct.

C. revising

5. The final phase of the writing

process focuses on

A. revising.
B. proofreading.
C. evaluating.
D. all of these.

6. One of the first steps of the revision

process is to test the to make sure that
your message will be immediately
understood by the reader.

A. Clarity

7. William has just written an e-mail

message to his supervisor. Before
sending it, he wants to make sure that
his supervisor will immediately
understand the message. What is
William checking for

C. Clarity

8. What should you do to make a

business message clear

A. Keep your
message simple
and
conversational.
B. Use plain
language.
C. Resist the urge
to show off or be
fancy.
D. All of the
above.

9. Which of the following is a goal of

business writing

10.

11.

12.

13.

14.

15.

16.

17.

B. To keep your
writing concise
and simple

18.

19.

20.

10. To sound conversational, you

should avoid which of the following in
your business messages

A. Legal
terminology
B. Technical
words
C. Thirdperson
constructions
D. All of the
above

11. Which of the following sentences

best demonstrates clarity

D. Please let
your employees
know about
next Friday's
meeting

12. Which of the following sentences

sounds most conversational

B. Thanks for
your help last
week

13. Which of the following sentences

uses first-person construction

A. We received
your
application for
the marketing
position.

14. Which of the following is the best

example of business writing

B. Please tell
your employees
about the
company's new
e-mail
guidelines.

15. Suzanne is sending a letter to a

client. Before sending it, she wants to
make sure that she has made her point
in the fewest possible words. What is
Suzanne checking for

A. Conciseness

16. To make your business messages

concise, you should avoid which of the
following

A. Fillers and
compound
prepositions

17. The sentence There are three topics

that we will discuss at today's meeting
could be made more concise by
eliminating a(n)

C. opening
filler.

18. The sentence We will cover the basic

fundamentals of HTML coding during
the first session could be improved by
eliminating a(n)

A. redundancy.

19. The sentence I am writing this email message to let you know that a new
version of our software is available for
download

B. contains a
long lead-in.

20. Each and every, midway between,

and personal opinion are all examples
of

A.
redundancies.

21.

22.

23.

24.

25.

26.

27.

28.

29.

30.

31.

32.

21. For the amount of, until such time

as, and due to the fact that are
examples of

B. compound
prepositions.

22. The sentence We are not able to

consider your application at this point
in time could be made more effective by
eliminating a(n)

D. compound
preposition.

23. Which of the following is an

advantage of writing concisely

A. Concise
messages are
easier to
comprehend
than wordy
messages.

24. Which of the following sentences is

free of opening fillers, redundancies,
or compound prepositions

B. Our company
should go
public for
several reasons.

25. Which of the following sentences

does not contain a long lead-in

C. Please share
your concerns
with your
supervisor.

26. Which of the following phrases is

free of redundancies

A. Essential
items

27. Which of the following represents

the best business writing

B. The CEO will

be visiting our
branch
tomorrow

28. Which of the following represents

the best business writing

D. Your plane
leaves San Jose
at 9 a m , PST,
and arrives in
Atlanta at 5 p m
, EST

29. Anthony has written a proposal to

the board of directors. Before
presenting it, he wants to make sure
that the proposal is exciting and
interesting. What is Anthony checking
for

D. Vigor

30. Which of the following sentences

does not contain a verb that has been
converted into a noun

C. The jury
concluded that
the defendant
was guilty.

31. Made a discovery, reached a

conclusion, and held a discussion are
all examples of

A. verbs that
have been
converted to
nouns

32. Which of the following represents

the best writing

B. Laila
reported her
findings.

33.

34.

35.

36.

37.

38.

39.

40.

41.

42.

43.

44.

33. Under separate cover,

pursuant to your request,
and thank you in advance are
all examples of

C. trite business
expressions.

34. A trite business

expression such as as per
your request

B. is one that has been

worn out through overuse.

35. Which of the following

sentences avoids use of trite
expressions

C. We have received your

loan application

36. Which of the following

represents the best business
writing

B. Enclosed are three

samples of our fabric.

37. The sentence Please do

not hesitate to contact us if
you have any questions could
be made more effective by
eliminating a(n)

A. trite expression.

38. Which of the following is

an example of an effective,
businesslike expression

A. Enclosed herewith
please find
B. Thank you in advance
C. Every effort will be made
D. None of the above

39. Which of the following

sentences is most vigorous
and direct

C. In some parts of the

world, business is not
conducted over meals.

40. Which of the following is

free of wordy or trite phrases

D. Although Chinese is the

language spoken by the
largest number of native
speakers in the world,
English is considered the
language of international
business

41. To make your business

messages more readable, you
can do which of the following

B. Incorporate numbered
and bulleted lists

42. From what writing fault

does the following sentence
suffer. The task force will
investigate the situation,
discuss solutions, and a
recommendation will be
made.?

C. Nonparallel
construction

43. Which of the following

sentences is parallel

B. Our new CEO's

objectives are to improve
employee morale, to boost
revenues, and to enhance
community relations.

44. Which of the following

statements about numbered
and bulleted lists is most
accurate

C. The items in a numbered

or bulleted list should be
parallel.

45.

46.

47.

48.

49.

50.

51.

45. Which of the following statements

is most accurate

46. The Gunning Fog Index is an

example of

48. When proofreading a document,

49. When proofreading a document,

be concerned with

A. Headings can
help a reader
separate major
ideas from
details.
A. a grammar
checker.
B. a readability
measure.
C. make sure
introductory
clauses are
followed by
commas.
A. spelling,
grammar, and
punctuation.
B. format.
C. names and
numbers.
D. all of the
above.

59.

60.

61.

62.

63.

64.

65.

66.

50. The best way to evaluate your

finished written message is

C. through
feedback.

51. The first step of Phase 3 of the 3-'-3

writing process is proofreading.

FALSE

52. Some experts recommend

spending about half the total
composition time revising and
proofreading a document.

TRUE

53. Most experts who have had a lot of

practice can prepare a perfect
document on the first try.

FALSE

54. One of the first revision tasks is

assessing the clarity of your message
to ensure that its meaning is
immediately understood.

TRUE

70.

55. The primary goal of business

writing is to impress your reader.

FALSE

71.

56. One way to achieve clarity is to use

active-voice sentences in your
messages.

TRUE

57. In order to sound professional,

business messages should not contain
first-person pronouns or
contractions.

FALSE

58. The following is an example of

effective business writing: Further
instructions will follow when the
undersigned is in receipt of them

FALSE

59. Most business writing should

sound warm and friendly.

TRUE

67.

68.

69.
52.

53.

54.

55.

56.

57.

58.

72.

73.

74.

75.

60. Concise messages are easier to

comprehend than wordy messages.

TRUE

61. Because they are shorter, concise messages

are easier to write than longer ones.

FALSE

62. There are and there is are examples of

fillers.

TRUE

63. The sentence This letter is to inform you

that your loan application has been approved
is an example of effective business writing.

FALSE

64. In the sentence Let me refer back to

something I said earlier, the expression refer
back is redundant.

TRUE

65. In accordance with, due to the fact that,

and for the amount of are examples of
redundancies.

FALSE

66. Opening fillers, long lead-ins, compound

prepositions, and redundancies all make
business documents wordier.

TRUE

67. Clauses beginning with that, which, and

who can often be shortened without loss of
clarity.

TRUE

68. The following sentence contains a

compound preposition: Despite the fact that I
disagree with some of the provisions, I plan to
vote for the contract.

TRUE

69. Business writers should focus on using

noun phrases instead of relying on action
verbs.

FALSE

70. The following sentence contains a verb that

has been converted to a noun: Hannah
performed an analysis of the March sales
figures.

TRUE

71. The sentence Enclosed please find the

contract we have prepared for you contains
wording that is preferred over We've enclosed
the contract that we have prepared for you.

FALSE

72. To sound professional and businesslike,

you should try to use the same expressions that
other writers have used over the years, such as
pursuant to your request and thanking you in
advance.

FALSE

73. This sentence contains parallel

construction: Our new copier sorts, collates,
and it can staple documents.

FALSE

74. To achieve parallelism, match nouns with

nouns, verbs with verbs, phrases with phrases,
and clause with clauses.

TRUE

75. All items in a bulleted or numbered list

should be parallel in construction.

TRUE

76. Numbered and bulleted lists can improve

readability, comprehension, and retention.

TRUE

76.

77.

78.

79.
80.

81.

82.

83.

84.

85.

86.

87.

88.

89.

90.

91.

92.

77. Tyler is writing instructions for filing

a workers' compensation claim. He
should use a bulleted list because the
order of steps in the process is
important.

FALSE

78. Add ending punctuation to a

numbered or bulleted list only if the items
in the list are complete sentences.

TRUE

79. The first word of every item in a

numbered or bulleted list should be
capitalized.

TRUE

80. Headings are used only in reports

...

81. CAPITAL letters, underlining, bold

type, or italics can be used to highlight
individual words.

TRUE

82. Blank space in a document can

enhance comprehension.

TRUE

83. Long sentences and long words cause

the Fog Index of a document to decrease.

FALSE

99.

84. Strive to keep the Fog Index of your

business writing in the 8-12 grade-level
range.

TRUE

100.

85. Today's advanced spell checkers are

capable of identifying all spelling errors.

FALSE

86. In the following sentence, the pronoun

agrees with its antecedent: Everyone on
the development team shared their
creative ideas.

FALSE

87. The sentence After analyzing the

balance sheet the auditor discussed her
findings with the CEO is punctuated
properly.

FALSE

88. Routine documents and complex

documents are proofread using the same
method.

FALSE

89. A useful technique for proofreading

important documents that must be
perfect is to read the message aloud.

TRUE

90. Encourage the receiver to respond to

your message in order to evaluate its
success.

TRUE

91. The third phase of the 3-'-3 writing

process includes , proofreading, and
evaluating.

Revising

92. a document involves correcting

grammar, spelling, punctuation, format,
and mechanics.

Proofreading

93. means improving the content and

sentence structure of your message.

Revising or
Editing

93.

94.

95.

96.

97.

98.

101.

102.

103.

104.

105.

106.

94. is the process of analyzing whether

your message achieved its purpose.

Evaluating

95. One of the first revision tasks is to

assess the of your message to ensure
that it will be immediately understood.

Clarity

96. The KISS formula refers to Keep It

Short and .

Simple

97. Business messages should be . This

means that they should sound warm
and friendly, not stuffy and formal.

Conversational

98. Business messages should be . This

means that they make their point in the
fewest possible words.

Concise

99. Sentence beginnings such as there

is, there are, and it is are examples of
opening
.

Fillers

100. Avoid such as visible to the eye

and consensus of opinion

Redundancies

101. Compound such as at this point in

time and for the amount of are wordy
phrases that may be better expressed
in single words.

Prepositions

102. We made a decision to

demonstrates a common writing
problem. It needlessly transforms a
into a noun phrase.

Verb

103. A shorter form for give

consideration to is to .

Consider

104. Words such as as per your

request, please do not hesitate to, and
enclosed please find are stale
expressions that other writers have
used over the years. These expressions
are known as
business phrases.

Trite

105. To achieve , match nouns with

nouns, verbs with verbs, phrases with
phrases, and clauses with clauses.

Parallelism

106. , which are most often used in

reports, provide a quick preview or
review, help a reader separate major
ideas from details, and enable a busy
reader to skim familiar and less
important information. They also help
the writer organize carefully so that
similar material is grouped together.

Headings

107. Capital letters, underscores,

boldface, and italics are examples of
highlighting techniques.

Graphic

107.

108.

109.
110.

111.

108. The Gunning Fog Index and the Flesch-Kincaid Index are tools that help
measure the
of a document or passage.

Readability

109. Careful proofreaders should look for problems with spelling, grammar,
punctuation, names and numbers, and .

Format

110. The best way to evaluate the success of your communication is through .

Feedback

C. the KISS formula.

D. a weather indicator.
47. Most readability formulas measure

D. the number of long words and

sentence length.

they are never used in letters, memos, or e-mail messages.

FALSE