C_TCRM20_71

SAP Certified Application Associate - CRM Fundamentals

with SAP CRM 7.0 EhP1
Product Group
Solution
Sub-solution
Component
Delivery Methods
Level
Exam
Sample Questions
Cut Score
Duration
Languages

: SAP Business Suite

: SAP CRM
: Planning
:
:Certification
:Associate
:80 questions
:PDF Link
:60%
:180 mins
: German, English, Japanese

Topic Areas
Please see below the list of topics that will be covered within this certification and the courses that cover
them:
SAP CRM master data > 12%
Describe Business partners, organizational management and product master
TCRM10 (EHP2 FOR CRM 7.0)
or
CR100 (EHP2 FOR CRM 7.0)
SAP CRM basic functions > 12%
Describe CRM Billing, partner processing, actions and pricing fundamentals
TCRM20 (EHP2 FOR CRM 7.0)
or
CR580 (EHP2 FOR CRM 7.0)
SAP CRM interaction channels > 12%
Describe SAP CRM Channel Management, SAP CRM Field Applications and SAP CRM Interaction Center
TCRM10 (EHP2 FOR CRM 7.0)
or
SAPCRM (EHP2 FOR CRM 7.0)
SAP CRM technology and integration > 12%
Describe SAP CRM Solution - Foundation & Architecture, SAP NetWeaver Fundamentals
TCRM10 (EHP2 FOR CRM 7.0)
TCRM20 (EHP2 FOR CRM 7.0)
or
SAPCRM (EHP2 FOR CRM 7.0)
CR100 (EHP2 FOR CRM 7.0)
CRM user interface > 12%
Describe CRM user interface
TCRM20 (EHP2 FOR CRM 7.0)
or
CR580 (EHP2 FOR CRM 7.0)

SAP CRM transactional processing 8% - 12%

Describe Activity management and transactional processing
TCRM20 (EHP2 FOR CRM 7.0)
or
CR100 (EHP2 FOR CRM 7.0)
SAP CRM business scenarios 8% - 12%
Describe SAP CRM Marketing, SAP CRM Sales, SAP CRM Service and SAP CRM Analytics
TCRM10 (EHP2 FOR CRM 7.0)
or
SAPCRM (EHP2 FOR CRM 7.0)
CRM Middleware 8% - 12%
Describe CRM Middleware, Data Exchange with R/3 Backend
TCRM20 (EHP2 FOR CRM 7.0)
or
CR500 (EHP2 FOR CRM 7.0)