Professional Documents
Culture Documents
ServiceNow
Contents
3
Introduction
11
13
Sources
ServiceNow
Introduction
Enterprise IT has been a hotbed for innovation in the past several
years, especially as more organizations begin to launch novel
technology-based strategies. Cloud computing, mobility and big data
have likely been the biggest topics of discussion, while these services,
solutions and trends have been driven by managed service providers.
One of the most important trends in this space has been
increased reliance on technology among a variety of organizational
departments. In fact, the needs of each arm of a business, including
human resources, facilities and project management are beginning
to converge.
New technology
certainly comes with a
variety of benefits, but
has also put massive
strain on the average
IT department.
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ServiceNow, A Force to be
Reckoned with in the ITSM Market
Market saturation is
becoming one of the
biggest challenges for
IT service providers.
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Disruption as a positive
Investors Business Daily argued that ServiceNow is a disruptive
company in the ITSM market, which likely angers competitors
but certainly thrills adopters because of its superior features and
capabilities. The source expertly described why the firm is having
such success in an otherwise difficult arena to conquer.
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Make it count
Although many cloud computing products, especially ServiceNow,
are far easier to use and manage than traditional IT investments,
most organizations enjoy the highest level of benefits when pairing
with a managed service provider such as Aptris. This firm helps
clients implement ServiceNow and other solutions, while also
conducting reporting and analysis activities to ensure the most
optimal overall use of the tools in the long term.
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Today, businesses
are beginning to
recognize the benefits
of cloud-based service
management platforms.
Today, businesses are beginning to recognize the benefits of cloudbased service management platforms, such as those provided
by ServiceNow, which cater to the various needs of multiple
departments simultaneously. By leveraging advanced Software-as-aService-based (SaaS) solutions, organizations can achieve optimal
efficiency and remain competitive in their respective industries.
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Aptris is a leader in
ServiceNow training,
and can guide adopters
through deployment
and management
processes.
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At the same time, the cloud can be more secure than conventional
help desk infrastructures, making the hosted services ideal for
companies that are looking to improve operations on a budget.
Aptris can help businesses develop robust ServiceNow training
and deployment strategies, allowing those firms to implement cloudbased help desks technologies to gain a competitive advantage
over rival enterprises.
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Sources
1. http://www.forbes.com/sites/siliconangle/2014/01/10/analysisservicenow-cloud-the-new-sheriff-in-it-town-the-workday-andsalesforce-of-it-service-automation
2. h
ttp://news.investors.com/technology/011314-686106-rbc-nowcovering-servicenow-with-outperform-rating.htm
3. http://aptris.com/products/servicenow
4. http://www.businessinsider.com/servicenow-ceo-interview-2013-8
5. http://aptris.com/solutions/service-management
6. h
ttp://www.informationweek.com/education/admin-systems/
university-of-san-francisco-puts-service/240157686
7. http://www.gartner.com/newsroom/id/2242415
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