w

Ethernet VPN

Contents
FPL FiberNet Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
FPL FiberNet History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Network Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Network Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Network Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Ethernet VPN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Value Added Features in Detail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Frequently Asked Questions (FAQ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

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FPL FiberNet Overview

FPL FiberNet delivers award-winning wholesale and enterprise telecommunication services with
its extensive long-haul and metro fiber-optic networks. Our products include traditional SONET
and SDH transport, Ethernet/IP and wireless solutions. With approximately 4,000 miles of
high-quality and high-count fiber and expanding connectivity to central offices, customer POPs,
carrier hotels and international cable landing stations, FPL FiberNet is the broadband provider
of choice.
Depend on FPL FiberNet to be your provider of cost-effective, innovative fiber-optic solutions
throughout Florida and Atlanta. When youre ready to increase your bandwidth and reliability,
turn to FPL FiberNet, the next generation in Fiber-Optic Broadband Solutions.

FPL FiberNet History

FPL FiberNets fiber-optic network was originally developed in the late 1980s by Florida
Power & Light Company to provide internal telecommunications services to support company
operations. In 1996, FPL began selling excess fiber-optic capacity along its network to the major
telecommunications companies operating in Florida. FPL FiberNet acquired an existing 1,600mile inter-city fiber network from FPL. The company was launched in early 2000 to sell fiberoptic network capacity and dark fiber on a wholesale basis to local and long-distance telephone
companies, Internet service providers and other telecommunications companies in Florida.
Since its inception, FPL FiberNet has invested millions of dollars to build its fiber-optic network
throughout Floridas major metropolitan areas and install state-of-the-art optical networking and
Ethernet equipment. In 2009, FPL FiberNet extended its network footprint into Atlanta.

Network Overview
In todays increasingly competitive global business environment, customers are constantly
looking to improve operational efficiency by leveraging highly-developed communications
systems. To meet these needs, FPL FiberNet offers highly reliable and feature-rich businesscritical services that will enhance your everyday business operations, geared to exceed your
customer requirements and help you stretch your budget. Since service interruptions have a
costly and disruptive effect on day-to-day operations, selecting a highly reliable and scalable
provider with secure solutions is essential in your fast-paced environment. These enhanced
product solutions offered by FPL FiberNet will allow you to maintain superior customer
relationships and grow your business.

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FPL FiberNet offers VPN services that meet and exceed the stringent demands of a variety of
business objectives, recognizing that maintaining a competitive edge can be achieved by taking
advantage of the right IT applications. Enterprises that leverage business critical applications
increase their efficiency and reduce the likelihood of business failure. In selecting such VPN
services, business CIOs consider the following service requirements, all of which are supported
by FPL FiberNet VPN solutions:

Application protocol transparency

Control of Network routing

Ability to integrate all services over a common access technology

Option to connect sites using different access technologies

Ability to monitor the availability of services being offered

Ability to adjust service bandwidth with quick provisioning times

Simplicity of deploying new business applications

In order to meet the requirement of CIOs, FPL FiberNet offers advanced value-added
VPN services:

Ethernet VPN Point-to-Point is a VLL service that emulates the behavior of a lease line
(pseudo-wire).

Ethernet VPN Multipoint-to-Multipoint is a VPLS service that emulates behavior of a

LAN switch.

All services described above are delivered over FPL FiberNets highly reliable Fiber Optic network
enabled by Alcatel-Lucent Service Routing equipment. Our network is protected and diversified
on the following elements: fiber, route, equipment and power, ensuring your solution is highly
reliable and resilient.

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Network Architecture
Fig. 1: FPL FiberNets IP/MPLS/Ethernet Network Architecture

Atlanta

Georgia

Jacksonville

Tallahassee

Metro

Orlando
West
(ORLW)

Alcatel-Lucent 7750
Alcatel-Lucent 7750/
7450/7710/7210

Tampa/
St. Pete.
(TAPE)

Alcatel-Lucent
7250/7210/other
Accedian/Other

Sarasota

Subtended
MPLS network

Florida

Subtended
Ethernet
switch
network

Customer
equipment
Metro

West Palm
Beach
(CSE)

MPLS core
network

Fort
Myers
(FMH2)

NAP

Fort
Lauderdale
(FTL2)

Miami
(MIA36)

Customer
equipment

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Network Operations
The FPL FiberNet network is proactively monitored by our NOC (Network Operations Center)
24 X 7, 365 days per year. All equipment is presently monitored for service affecting and
performance monitoring threshold alarms. FPL FiberNet conducts preventative exercises on
all network elements in order to proactively correct any deficiencies before they become a
customer affecting problem in the network. Our NOC draws upon a field operations force
comprised of technicians that respond 24/7 and are located in strategic geographic areas to
enable quick response to any trouble that may arise. The focus of FPL FiberNets maintenance
force is to reduce MTTR where possible and meet or exceed the customer SLA requirement.
FPL FiberNet continuously strives to improve the quality of our network and the maintenance
processes to enhance the trouble resolution efforts to minimize adverse effects on customers.
FPL FiberNet implements the Six Sigma quality process for all quality initiatives.

Ethernet VPN
Product Definition
A Virtual Private Network (VPN) service is a private network that shares a common platform with
other users. This service has been popular over the past few years and in parallel there has been
an increasing interest in scalable, end-to-end Ethernet services. Several developments in the
area of VPNs have helped to enable Ethernet-based VPNs. Chief among these are two MPLS
technologies: Virtual Leased Line (VLL) and Virtual Private LAN Service (VPLS).

Virtual Leased Line (VLL or E-Line), also known as Ethernet Point-to-Point VPN
service, emulates the behavior of a leased line between two points. In the industry, this
technology is also referred to as Virtual Private Wire Service (VPWS) or Ethernet over
MPLS (EoMPLS). VLLs use the pseudo-wire encapsulation for transporting Ethernet
traffic over an MPLS tunnel across an IP/MPLS network.

Virtual Private LAN Service (VPLS or E-LAN), also known as Ethernet Multipoint-toMultipoint VPN service, emulates the behavior of a traditional bridge between multiple
points. Ethernet Point-to-Multipoint VPN service can be considered as a special case
of Ethernet Multipoint-to-Multipoint VPN Service with one site designated as the Hub
connected to multiple points.

Service providers can use these technologies to offer advanced services to their customers such
as managed VPN services. Similarly, large enterprises can use these technologies to virtually
segment their networks based on business needs, and across geographical boundaries.
Advantages of Ethernet VPN services:
Offers easy, scalable growth that can be quickly upgraded

Offers very high bandwidth WAN connections

Delivers more bandwidth for the money than other data services

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Provide QoS / CoS options for various voice, video and data applications

Eliminates the need for expensive WAN interfaces

Allows better utilization of bandwidth

Provides protocol transparency

Provides secure connection between two or more sites

Standard Product Features

Ethernet VPN Topology Options (See Figure 2: VPN Topologies)

Connect two locations; Point-to-Point VPN
Connect a hub to multiple remote locations; Point-to-Multipoint VPN
Connect multiple locations to each other; Multipoint-to-Multipoint VPN

Native Ethernet (MTU frame size set to 1546 bytes)

Dedicated full-duplex

MAC addresses
No limit on Point-to-Point topologies
250 limit on multipoint topologies

Access via 10/100 Mbps or 1000 Mbps

Committed Information Rates (CIR) per site as follows:

10-100Mbps in 10 Mbps increments (10/100Mbps port)
100-500Mbps in 50Mbps increments & 500-1000Mbps in 100Mbps increments
(1000Mbps port)
2 to 8 x 1000Mbps in 1000Mbps increments (LAG 1000Mbps ports) (VPLS only)

Port Media and Physical Interfaces:

100BaseTX; Cat5e (100m)
100BaseFX; LC Connector; SMF (2km)
1000BaseTX; CAT5e (100m)
1000BaseSX; LC Connector; MMF (500m)
1000BaseLX; LC Connector; SMF (2km)

Protected and diversified MPLS Core/Edge Network (fiber, equipment, power)

Performance (applies to CIR traffic only)

Latency (round-trip delay)
5ms Metro

20ms inter-Metro

30ms Inter-State

Jitter
Packet Delivery

5ms

Network Availability*

99.995%

99.95%

* Some customer sites may require Protection feature in order to achieve this level of network availability

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Value Added Features

Protection

Jumbo Frame support, with MTU set to 9000 bytes (available only with
1000Mbps ports)

VLAN option for additional services through the same physical port

Port Upgrade: 100 to 1000Mbps (for CIR < 100Mbps)

Quality of Service allows the ability to prioritize traffic

Bursting for traffic above CIR (best effort)

Multicasting (up to CIR)

Other customized solutions available upon request*

* Development times and charges may apply

Notes: Point-to-Point Ethernet VPN

Both A and Z locations must have same CIR (and PIR)

Point-to-Multipoint Ethernet VPN
CIR set per site, however, service quality not guaranteed unless CIRHub CIROther Sites

Quality of Service feature highly recommended if CIRHub CIROther Sites

Multipoint-to-Multipoint Ethernet VPN

CIR set per site, however, service quality not guaranteed if traffic exceeds locations CIR
Quality of Service feature highly recommended for this type of service
Fig. 2: VPN Topologies
Ethernet multipoint-to-multipoint VPN
Customer
location
(remote office)

Ethernet point-to-multipoint VPN

Customer
location
(headquarters)

FPL FiberNets
IP/MPLS/Ethernet
network

Customer
location
(remote office)

FPL FiberNets
IP/MPLS/Ethernet
network

Customer
location
(remote office)

Customer
location
(remote office)

Customer
location
(remote office)

Ethernet point-to-point VPN

Customer
location
(headquarters)

Customer
location
(remote office)
Customer premise equipment
FPL FiberNets
IP/MPLS/Ethernet
network

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FPL FiberNet Ethernet equipment

10, 100, 1000 Mb/s
Ethernet connection

Value Added Features in Detail

Protection
The standard Ethernet VPN service may be provided over local infrastructure without fiber or
route diversity between Provider Edge (PE) equipment to Customer Edge (CE) equipment or
Network Interface Device (NID);
Fig. 3: Unprotected Fiber Infrastructure

Protected and diversified

MPLS network: fiber,
power and equipment

Unprotected fiber/route

PE

Local fiber
infrastructure Entrance
Protected and diversified
MPLS network: fiber,
power and equipment

NID

CAT5e/MMF/
SMF handoff

NID

CAT5e/MMF/
SMF handoff

Riser
CAT5e

PE

CE

Customer
premise

Unprotected fiber/route

If available, fiber and route diversity can be provided as a value added feature to the Customer
Premise equipment. All or some of the protection options described in figures below may
be available. FPL FiberNet will work with the customer to determine the best protection option.
Other customer specific requirements can be discussed on an individual case basis.
Single entrance and riser are assumed.
Fig. 4a: Protected NID at Customer Premises
Local fiber
infrastructure

Protected and diversified

MPLS network: fiber,
power and equipment

PE

Entrance

Protected
fiber/route

Protected NID
Unprotected
route through
single entrance

Unprotected
fiber and route
through riser

CAT5e/MMF/
SMF handoff

Customer
premises

Fig. 4b: Protected Aggregation Switch with Protected Fiber and Route Infrastructure
Local fiber
infrastructure

Protected and diversified

MPLS network: fiber,
power and equipment

PE

Entrance

Protected
fiber/route

CE
Unprotected
route through
single entrance

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Riser

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NID
Unprotected
fiber and
route through riser

CAT5e/MMF/
SMF handoff

Customer
premises

Fig. 4c: Protected by WDM Network for Fiber and Route Infrastructure
Local fiber
infrastructure

Protected and diversified

MPLS network: fiber,
power and equipment

PE

Entrance

Protected
fiber/route

WDM

Riser

WDM
Unprotected
route through
single entrance

NID

Unprotected
fiber and
route through riser

CAT5e/MMF/
SMF handoff

Customer
premises

Fig. 4d: Protected Fiber and Route Infrastructure by Ethernet over Sonet (EoS)
Local fiber
infrastructure

Protected and diversified

MPLS network: fiber,
power and equipment

PE

Entrance

SONET Protected
NE
fiber/route

Riser

SONET
NE
Unprotected
route through
single entrance

NID

CAT5e/MMF/
SMF handoff

Unprotected
Customer
fiber and
premises
route through riser

Fig. 4e: Protected Fiber Route and Customer Premise Equipment Infrastructure
Local fiber
infrastructure

Protected and diversified

MPLS network: fiber,
power and equipment

Entrance

NID

NID

Protected
fiber/route

PE
NID

CAT5e/MMF/
SMF handoff

NID
Unprotected
route through
single entrance

Unprotected
fiber and route
through riser

Customer
premises

Customer equipment must support LAg for option 6e

Jumbo Frame
The standard Ethernet VPN service has a Maximum Transmission Unit (MTU) of 1546 bytes. For
customers that require a larger MTU, we offer support for Jumbo frames that increases MTU to
9000 bytes; available only with 1000Mbps ports or greater.

Port Upgrade
The standard Ethernet VPN service comes with a 100Mbps port for CIR < 100 Mbps. For
customers that require a 1000Mbps port but do not wish to commit to at least 100Mbps CIR,
we offer a value added feature to upgrade standard 100Mbps port to a 1000Mbps port.

VLAN Service
The standard Ethernet VPN service is provided through a physical port per location. As a value
added feature, multiple services can be delivered to a customer at a single location through the
same physical port. This feature requires that services be tagged at the location with different
VLAN tags so that traffic can be separated by the customer and FPL FiberNet.

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Fig. 6: Service Multiplexing using VLAN

Both services
provided over same
VLAN 200 =
physical port
dedicated Internet access

Customer equipment

NID

PE

PE

Local network
providing access from
FN to customer

NID

Customer equipment

VLAN 100 =
Ethernet point-to-point VPN

Multicasting
The standard Ethernet VPN service has limited (1 Mbps) multicasting bandwidth. As a value
added feature, multicasting can be supported. This feature may enable customers to multicast
up to CIR.
Note: This feature is only applicable to Point-to-Multipoint and Multipoint-to-Multipoint VPNs

Bursting
Bursting bandwidth is available at best-effort quality up to port speed (100Mbps or 1000Mbps).
Since bursting is best-effort, overall service quality may degrade during periods of bursting
if critical packets are not able to meet required SLAs (i.e. delay, jitter, loss packets, etc.). To
mitigate this effect, customers can prioritize their traffic using Quality of Service feature described
in the next section or below.

Quality of Service
The standard Ethernet VPN service provides for the highest quality of service for the Committed
Information Rate (CIR). However, different types of traffic require different service requirements.
Note: Standard Product Performance SLAs may not be met for Latency and Packet Delivery if QoS is selected and
service experiences congestion.

Traffic type or category

Service requirement

Suggested priority level

Suggested classification

Voice

Minimal end-to-end delay

Minimal jitter
Minimal packet loss

Expedite

CoS1

Video

Reasonable end-to-end delay

Minimal jitter
Minimal packet loss

High priority

CoS1 or CoS2

Preferred data

Reasonable end-to-end delay

Reasonable jitter
No packet loss

Low priority

CoS3 or CoS4

Best-effort data

No delay constraints
No packet loss

Best effort

CoS5 or CoS6

For Routing Protocol or Network Control suggested classification would be CoS3.

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CoS Classification
Classification

Intended application

PHB

DSCP

Class selector

802.1p class selection

CoS1

Interactive voice/
interactive video

EF

46

CS5

CoS2

Delay sensitive
applications (video)

AF41

34

CS4

CoS3

Routing protocol
network control

NC1
NC2

48
56

CS6
CS7

CoS4

Bursty traffic

AF31 (in-contract)
AF32 (out-contract)

26
28

CS3

AF21 (in-contract)
AF22 (out-contract)

18
20

CS2

CoS5

Best effort

BE

CS0

CoS6

Scavenger
non-critical traffic

AF11 (in-contract)
AF12 (out-contract)

10
12

CS1

CoS1, CoS2, CoS3 traffic strictly policed/prioritized with excess traffic dropped
CoS4, CoS5, CoS6 bandwidth sharing calcualted based on BW allocation
(Within each traffic classifation in-contract traffic is favored over out-of-contract traffic)

FPL FIberNet Ethernet VPN CoS Profile Bandwidth Allocation Table

CIR bandwidth
QoS profile availability (Mb/s)

CoS1

CoS2

CoS3

CoS4

CoS5

CoS6

Multimedia 10-100 by 10
100-500 by 50
500-1000 by 100

5-20% by 5%
5-20% by 5%
5-30% by 5%
5-30% by 5%
5-30% by 5%
30-90% by 10% 30-90% by 10% 30-90% by 10% 30-90% by 10% 30-90% by 10%

0-20% by 5%

20%

10%

5%

5%

Critical
data

N/A

N/A

5-30% by 5%
5-30% by 5%
5-30% by 5%
30-90% by 10% 30-90% by 10% 30-90% by 10%

Business
data

Standard
data

10-100 by 10
100-500 by 50
500-1000 by 100

10-100 by 10
100-500 by 50
500-1000 by 100

10-100 by 10
100-500 by 50
500-1000 by 100

35%

25%

N/A

N/A

N/A

100%

0%

0%

N/A

N/A

N/A

80%

10%

10%

N/A

N/A

N/A

60%

30%

10%

N/A

N/A

N/A

40%

30%

30%

N/A

N/A

N/A

N/A

100%

0%

N/A

N/A

N/A

N/A

90%

10%

N/A

N/A

N/A

N/A

50%

50%

N/A

N/A

N/A

N/A

100%

0%

N/A

*
CoS1, CoS2, CoS3 traffic strictly policed/prioritized with excess traffic dropped
** BW percentage used to calculate bandwidth sharing among remaining Classes of Service (within each traffic classification in-contract traffic
is favored over out-of-contract traffic)
*** Where BW is the CIR for service and XXX is the unique code to differentiate profiles within a QoS package. Additional CoS configurations
may be available on an ICB as custom development projects

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As a value added feature, we offer the ability for customers on a VPN service to prioritize their
traffic with Quality of Service (QoS) Value Added Feature to get the best Ethernet utilization.
This feature allows the customer to prioritize their traffic in a manner that best matches their
traffic service requirements. This should provide best utilization of bandwidth with minimal
to no impact to applications within the network.

The primary function of QoS features is to differentiate traffic types competing for
bandwidth in a network. Used properly this feature can help the customer forgo
bandwidth upgrades while maintaining performance of mission-critical applications.
However, QoS is not a substitute for sufficient bandwidth. Its features are intended
to provide deterministic behavior during periods of network congestion. This
behavior represents a trade off; usually favoring time sensitive mission critical
applications over less time sensitive or less critical applications during congestion.

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Frequently Asked Questions (FAQ)

Section 1 Market
Q Where does FPL FiberNet offer Ethernet services?
A FPL FiberNet offers Ethernet services at the following Metros in Florida; Miami,
Fort Lauderdale, West Palm Beach, Orlando, Sarasota, Tampa, Jacksonville,
Daytona, Naples, Fort Myers, Tallahassee and Atlanta.

Section 2 Network Architecture

Q What network architecture does FPL FiberNet use to deliver Ethernet services?
A Below is a description of FPL FiberNets network for delivering Ethernet services:
Core/Edge

MPLS Network
Alcatel 7750/7450 Service Platform
Interconnected via 10G links
Protected for power, fiber, route, and equipment

Aggregation MPLS or Ethernet Switch Network

Alcatel 7710/7210 Service Platform

Interconnected via 1G/10G links
Access Ethernet Switch Network, EoDWDM, EoSONET, or EoTDM.
Protection of fiber & route available as value added feature
Power provided by customer

Section 3 Access
Q Does FPL FiberNet support Ethernet, Fast Ethernet and Gigabit Ethernet?
A FPL FiberNet supports Ethernet (10Mbps), Fast Ethernet/FE (100Mbps) and Gigabit
Ethernet/GE (1000Mbps)

Q Does FPL FiberNet support multiple physical interfaces for Ethernet, Fast Ethernet and
Gigabit Ethernet?

A FPL FiberNet supports all the following media, interfaces, connectors at all locations
PORT MEDIA
10BaseTX
100BaseTX
100BaseFX
1000BaseTX
1000BaseSX
1000BaseLX

PHYSICAL INTERFACE
CAT5e cable
CAT5e cable
single-mode fiber
CAT5e cable
multi-mode fiber
single-mode fiber

CONNECTOR
N/A
N/A
LC
N/A
LC
LC

DISTANCE
100m
100m
2km
100m
500m
2km

Note: Cross-connect distance limitations may prevent the use of certain interface types.

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Q Does FPL FiberNet offer fractional Ethernet services?

A FPL FiberNet offers the following fractional speeds for 100Mbps ports; 10-100Mbps in
10Mbps increments.

FPL FiberNet offers the following fractional speeds for 1000Mbps ports; 100-500Mbps
in 50Mbps increments & 500-1000Mbps in 100Mbps increments. These rates can be
specific per VLAN into one common port.

Q Does FPL FiberNet support full GigE (1,000 Mbps) and full FastE bandwidth (100Mbps)
across a GigE or FastE port respectively?

A Yes, but throughput will depend on frame size mix.

Section 4 Service/Products and Value Added Features
Q Does FPL FiberNets Ethernet Service forward tagged or untagged frames?
A FPL FiberNets standard Ethernet service forwards tagged and untagged frames at an
MTU of 1546 bytes. This makes FPL FiberNets network transparent to customer VLAN
tags in traffic and limits packet MTU to 1546 bytes. This allows customer to pass its
VLAN or stacked VLAN tagged traffic through FPL FiberNet provided VPN as long as
MTU does not exceed 1546 bytes.

Q Does FPL FiberNet support Jumbo frames in its Ethernet service?

A FPL FiberNet supports jumbo frames of up to 9000 bytes as a value added feature with
1000Mbps ports or greater.

Q What mode does FPL FiberNet support half-duplex, full-duplex or auto-negotiate to fullduplex mode?

A FPL FiberNet standard Ethernet service supports auto-negotiate to full-duplex or or

hard coded with full-duplex mode.

Q Does FPL FiberNets Ethernet service support VLAN stacking, translation, or swapping?
A Since FPL FiberNets standard Ethernet service is transparent to customer VLAN
tagging, VLAN stacking, translation, or swapping is not a standard offer from FPL.
However, if a customer needs this type of service, we can work with customer to
customize a solution.

Q Does FPL FiberNet support multiple VLANs over the same physical port in accordance with
IEEE 802.1q standard?

A FPL FiberNet supports multiple services over the same port by VLAN tagging each
services traffic. This service follows IEEE 802.1q standard.

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Q Does FPL FiberNet Ethernet service support multicast traffic?

A FPL FiberNet standard Ethernet service supports a limited bandwidth of multicast
traffic; 1 Mbps. However, as a value added feature, multicasting up to the CIR may
be supported.

Q Does FPL FiberNet support Ethernet priority via the IEEE 802.1p standard?
A FPL FiberNet supports priority of traffic via IEEE 802.1p standard. We refer to this as
QoS or Quality of Service. This is a value added feature which allows customers to tag
their traffic into 6 levels of traffic priority.

Q How does FPL FiberNet treat Spanning Tree BPDU packets; drop, pass, or process?
A In most cases FPL FiberNet will pass Spanning Tree BPDU packets. Some solutions
may require FPL FiberNet to interact with a customer spanning tree domain.

Q Does FPL FiberNet support 802.3ad link aggregation of multiple Ethernet ports? If not, is
your service transparent to link aggregation protocols?

A FPL FiberNet supports link aggregation of multiple Ethernet ports in accordance with
IEEE 802.3ad standard as a value added feature.

Q Is FPL FiberNets Ethernet service completely transparent to all Layer 3 protocols?

A FPL FiberNet is transparent to all TCP/IP based Layer-3 protocols. Interconnection
with certain multicast routing protocols may be required in some instances to control
flooding within a Multi-Point service.

Q Is FPL FiberNets Ethernet service burstable, tiered or usage-based?

A FPL FiberNet offers bursting service that is priced depending on Committed Information
Rate (CIR). Bursting is tiered in that it is allowed, as a value added feature, from CIR up
to port speed (100Mbps or 1000Mbps).

Section 5 Service Delivery

Q What is FPL FiberNets standard interval for Ethernet service?
A FPL FiberNets standard interval for Ethernet service is 15-30 business days for OnNet sites, and Off-Net is 60 business days after permits are received. FPL FiberNet
defines a site to be On-Net for Ethernet if Equipment and Capacity for desired Ethernet
service is available at location where service is being requested; otherwise the site is
considered Off-Net.

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Section 6 SLA
Q Does FPL FiberNet manage or monitor its network?
A FPL FiberNet monitors the network from our NOC which operates 7x24x365.
Q What are FPL FiberNets Service Level Agreements (SLA) for its Ethernet service?
A These are available in MSA in greater detail but a summary version is as follows;
Latency (RTD)

Jitter
Packet Delivery
Network Availability
Mean Time to Respond (MTTR)

5ms Metro and 20ms inter-Metro

30ms Inter-State
5ms
99.95%
99.995%
2 hours

Credits for not meeting any of the above apply but are limited for customer provided power
failure, fiber cuts of un-protected services, or fiber cuts of un-diversified entrance and/or
risers conduits.
For more information call your sales executive or 1-866-STRANDS and visit us at www.fplfibernet.com

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Acronyms
ARP - Address Resolution Protocol
CAT5 Category 5 Network Cable
CAT5e Category 5 Enhanced Cable
CE Customer Edge
CIR Committed Information Rate
FX Fiber Transmission (MMF)
HSRP Hot Standby Protocol
IEEE International Electrical and Electronics Engineering Association
IP Internet Protocol
L1 Layer 1, Physical Layer
L2 Layer 2, Data Link Layer
LAG Link Aggregation Group
LAN Local Area Network
LED Light Emitting Diode
LC Lucent Connector (uses a 1.25 mm ferrule)
LX - Fiber Transmission (SMF, Long Reach, Long Wavelength, Laser)
MAC (addresses) Medium Access Control
Mbps Megabits per Second
MMF Multi Mode Fiber
MPLS Multi Protocol Label Switching
MSA Master Service Agreement
MTTR Mean Time to Respond
MTU Maximum Transmission Unit
NAT Network Address Translation
NID Network Interface Device
NOC Network Operations Center
PE Provider Edge
PIR Peak Information Rate
PM Performance Monitoring
QoS Quality of Service
RTD Round Trip Delay (latency)
SLA Service Level Agreement
SMF Single Mode Fiber

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SONET Synchronous Optical Networking Technologies

SX Fiber Transmission (MMF, Short Reach, Short Wavelength, LED)
TX Electrical Transmission (CAT5)
UNI User to Network Interface
VLL Virtual Leased Line
VPLS Virtual Private LAN Service
VPN Virtual Private Network
VPWS Virtual Private Wire Service
VRRP Virtual Router Redundancy Protocol
WAN Wide Area Network
WDM - Wavelength Division Multiplexing

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